Used Car News 7/2/12

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July 2, 2012

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Quality Takes Notable Stride In Survey

By Ted Craig

Rush - Dated Material

New-car quality saw a significant increase this year thanks to a more stable manufacturing environment.

The J.D. Power Initial Quality Study showed the industry average improved by 5 fewer problems per 100 vehicles to 102.

“The industry is producing better vehicles than it ever has before,” said Dave Sargent, J.D. Power’s vice president of global automotive, speaking at the Automotive Press Association.

Last year, Sargent lamented that quality seemed to have reached a plateau.

The big jump this year came in part because the manufacturers invested more in their vehicles following several years of needing every penny just to keep the doors open.

Fewer model introductions helped as well, Sargent said. And the launches that

were made proved much more successful, such as the new Honda Civic and Toyota Yaris.

The level of traditional quality, such as mechanical problems, is actually even higher than the score represents.

Issues with technology continue to hold back several manufacturers, notably Ford Motor Co. Ongoing problems with the Ford MyTouch system caused the company’s IQS score to worsen again.

Sargent said Ford addressed many of the issues with a series of fixes, but these came halfway through the survey period.

“It’s a whole lot better than the previous system,” Sargent said. “They’ve turned the corner on technology.”

This is the first year Fiat had enough vehicles for eligibility in the survey.

The Italian automaker got off to a poor start, tying with Smart for lowest initial quality.

Fiat had a poor reputation for mechanical reliability when it last entered the U.S. market.

This time around, Sargent said, the cars run fine, but the consumers complain about the interior design.

A big change is coming to the survey.

This is the last one J.D. Power will mail out to consumers as the entire process moves online.

QUALITY RIDE: The Cadillac Escalade was named the highest quality SUV by respondents to this year’s J.D. Power Initial Quality Study. The Porsche 911 was named the highest quality vehicle overall.

AutoTrader Readies for IPO

AutoTrader Group has filed a registration statement on Form S-1 with the Securities and Exchange Commission for a proposed initial public offering of its common stock.

The number of shares to be offered and the price range for the offering have not yet been determined.

The book running managers of the proposed offering will be Goldman, Sachs & Co. and Morgan Stanley & Co. LLC. The offering will only be made available by means of a prospectus.

A registration statement relating to these securities has been filed with the Securities and Exchange Commission but has not yet become effective.

These securities may not be sold nor may offers to buy be accepted prior to the time the registration statement becomes effective.

AutoTrader is majority owned by Cox Enterprises, which also owns auction chain Manheim.

In 2010, Cox sold a stake in the company to a private equity firm.

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USED CAR NEWS

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Report Reveals Encouraging Signs

By Jeffrey Bellant

Independent dealers in 2011 saw increases in market share, total sales, transaction prices, and gross profits compared to 2010.

Those were some of the highlights of the 2012 National Independent Automobile Dealers Association Industry Report.

The report showed independent dealers with a slight increase in market share, to 35.5 percent of total used vehicles sold, according to data from CNW Marketing Research.

But franchise dealers saw their market share jump 1 percent to 35.7 percent.

Private-party sales fell to 28.8 percent.

The average number of vehicles sold per independent dealer climbed to 365 in 2011, from 351 in 2010.

But 2011 also saw a slight dip in the number of independent dealers in business – to 37,594 from 37,717 in 2010.

The average price of used vehicles sold by indepen-

dents continued to rise in 2011, to $9,062.

Prices have risen each year since 2008.

Retail gross profit rose to $348.45 (4.11 percent of the retail selling price) in 2011, from just $277.99 (3.37 percent) in 2010.

Advertising expenses for independents rose to $249 per vehicle last year, from $216 in 2010. Floor plan interest also rose, to $128 in 2011 from $121 in 2010.

Data compiled from NIADA members surveyed showed that nearly 83 percent bought cars from wholesale auctions in 2011, an increase of more than 1.5 percent from 2010.

More than 53 percent of NIADA members also bought cars from other dealers in 2011, compared to 49 percent in 2010.

But the biggest jump in sourcing vehicles was in the “online/other” category.

More than 83 percent of dealers cited this category as a source of vehicles in 2011, compared to just 74 percent in 2010.

NUMBER OF INDEPENDENT DEALERS IN THE U.S.

NUMBER OF VEHICLES SOLD PER INDEPENDENT DEALER (Average per year per independent dealer)

60K

400

351.0

365.1

308.8 300

283.2

40K

38,662 36,418

37,717

37,594

2 010

2011

200

20K 100

0

0

2008

2009

2010

2011

2008

2009

Source: NIADA & CNW Research, Inc.

Fewer NIADA members surveyed were financing their inventory through banks or auction floor planners in 2011.

Auction floor planers as a source of inventory financing fell to 15.9 percent in 2011, compared to 16.6 percent in 2010.

More than 57 percent of dealers said they used cash to acquire vehicles in 2011, compared to 54 percent in 2010.

Buy-here, pay-here financing played a big role in 2011, the report stated, citing information from the National Alliance of Buy-Here, Pay-Here dealers and Experian Automotive.

More than 36 percent of financing within independent dealerships was in the buy-here, pay-here category.

Buy-here, pay-here dealerships nationwide fi-

nanced nearly 15 percent of all used vehicle sales.

Finance companies made 23 percent of loans among independents’ customers and 17 percent came from banks.

Buy-here, pay-here dealers sold an average of 144 more units in 2011 compared to 2010, according to NABD. The average gross profit per buy-here, pay-here vehicle was $4,731 in 2011.

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USED CAR NEWS

NEWS BRIEFS Chain Acquires Auction

to maximize the return on GPS vehicle tracking investment and the opportunities available in the subprime auto loan market.

The 2012 Buyer’s Guide includes: Ć€É&#x; (É&#x;)0 ,0# 1É&#x;) É&#x; É&#x;. "()&)!3Ĺ˝ Ć€É&#x; ( ĹŚ.-É&#x;) É&#x; É&#x;#(É&#x;!,)1#(!É&#x; & ,-"#*É&#x; /-#( --Ĺ˝ Ć€É&#x; -.É&#x; *, .# -É&#x; )(É&#x; "))-#(!É&#x; ." É&#x; ,#!".É&#x; É&#x;-)&/.#)(É&#x; ( É&#x;*,)0# ,Ĺ˝ Ć€É&#x; 3É&#x; ./, -É&#x;.)É&#x;&))%É&#x; ),É&#x;#(É&#x; É&#x; É&#x; -)&/.#)(Ĺ˝É&#x; ( Ć€É&#x; É&#x; *,)0# ,É&#x; - ), , É&#x; ( É&#x; checklist to help in the decision Company Acquires Recovery making process.

American Auto Auction Group LLC has acquired Badger State Auto Auction in Fond du Lac, Wis. Badger State Auto Auction, a fivelane sale, has been in operation since the early 1980s. AAAG acquired the auction from Todd Lavey and his family, who have operated the business since 1993.

Long-time general manager Tim Netz will continue to oversee the operations Agency

Primeritus Financial Services, Inc. has acquired The M. Davis Company Inc. Based in El Dorado Hills, Calif., The M. Davis Co. is a full service, national provider of repossession management, skip tracing, transport and vehicle remarketing services through its USA Recovery and Skip Masters divisions. Matt Davis, CEO of the M. Davis Co., has partnered with Primeritus’ management team in an operational and executive leadership position as chief operating officer.

back to $200 million.

Drive Loses Class Action Suit

class $250,000 as well as pay Tomlinson’s legal fees and court costs.

Class members were notified of the settlement and entitled to submit objections to the court prior to a hearing.

Although more than 1,150 notices were sent out to class members, not a single objection was filed.

The suit charged that Drive sent threatening letters to Texas residents who fell behind in their payments. The letters threatened wage garnishment and purported to be from an attorney or law firm, which violated the Federal Fair Debt Collection Practices Act and the Texas Debt Collection Act.

Houston consumer protection attorney Richard Tomlinson has settled a class action lawsuit against Drive Financial Services L.P. The suit, which represented a class of more than 1,150 Texas residents, accused Drive of violating numerous federal and state consumer protection laws while attempting to collect debts.

Tomlinson filed the suit against Drive Financial on behalf of Houston resident Velincia Barber and Consumer Portfolio Services others (Case 4:06-cv-00068). The Signs Warehouse Facility settlement requires Drive to pay the Consumer Portfolio Services Inc. has entered into a $100 million oneyear revolving warehouse credit faPublished By General Media LLC cility with Citibank N.A. USED CAR NEWS (ISSN 1555-7413) is published at Loans under the facility will be 24114 Harper, St. Clair Shores, MI 48080 secured by automobile receivables Phone: 586-772-5200 or 800-794-0760 Fax: 586-772-9400 that CPS now holds or will purchase from dealers. www.usedcarnews.com This is CPS’ fourth financing deal since 2007.

Charles M. Thomas This transaction brings the finance Founder (1947-2002) company’s total warehouse capacity Lynda R. Thomas, Publisher

Spireon Releases GPS Guide

Spireon has developed the industry’s first GPS Vehicle Tracking Buyers Guide for dealers who are new to the buy-here, pay-here market.

The Buyer’s Guide provides an introduction to GPS. It explains how

C R O S S WO R D

by Myles Mellor

PAGE 26

Colleen Fitzgerald, General Manager Editorial: Ted Craig, Managing Editor Jeffrey Bellant, Staff Writer Contributing Writers: Emily Caswell, Sheila McGrath, Dave Piestrzynski

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Columnist: Tony Moorby Advertising: Shannon Colby, Account Manager Megan Frump, Account Manager Marie Hingst, Account Manager Circulation: Helen Thomas Production: Josie Godlewski, Media Manager Tim Montie, Graphic Designer ———

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Used Car News is published the first and third Monday of each month.

Subscribers: We print advertisements as sent to us by auctions and other advertisers. It is not possible to verify the correctness of listed vehicles in auction ads. Most lists are partial and all lists are subject to last minute changes by auto auctions, so before travelling a long distance for a particular auto auction event, contact the auction by telephone for a fax of vehicles in the sale.

Used Car News assumes no guarantees or liabilities concerning the accuracy of any advertisements. All Rights Reserved. Reproduction in any form is prohibited without the written consent of the publisher.

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USED CAR NEWS

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Manheim Honors Dealers

Photo by Jeffrey Bellant UNSUNG HEROES: Ron and Debbie Rigdon, of Ron’s Auto Sales in Lawrenceville, Ga., celebrate after receiving the Dealer’s Edge National Community Service award.

Manheim and the National Independent Automobile Dealers Association named Ron’s Auto Sales of Lawrenceville, Ga., its Dealer’s Edge National Community Service award winner during the NIADA’s 66th annual convention in Las Vegas.

Manheim’s Nick Peluso, senior vice president of customer management, presented the award to owners Ron and Debbie Rigdon.

The dealership received a $5,000 check to donate to the charity of its choice.

The dealer has chosen KidStuffUSA, Inc., for their work with special needs children.

The family-owned-and-operated business is passionate about providing support for children in need, and their dealership is designated a Safe Place for children.

Ron’s Auto Sales is involved with numerous local children’s charities.

In 2008, the Rigdons started a nonprofit organization, Circle Heart Racing, to support other charities focused on helping children.

Among the charities they support: A Friend’s House, Rainbow Village, Piedmont CASA and Haven House.

On a national level, Ron Rigdon serves as a board member with Speedway Children’s Charities, where, in alliance with the National Auto Sport Association – Southeast Division, he established the annual Santa’s Toy Run. Other finalists for the award included: Ed Holewiak’s Auto Sales in Somerset, Mass.; South Tacoma Auto, Tacoma, Wash.; Alamo City Auto Sales, Kalamazoo, Mich., and Ertle Brothers Discount Auto, Sterling, Colo.

Manheim and the NIADA partnered together to recognize independent dealers as the “unsung heroes of the community” for helping those less fortunate.

“It’s what Cox, our parent company’s values, are all about,” Peluso said.

“On behalf of the entire Manheim team and NIADA, I want to thank our finalists for their commitment to making a difference and making their local communities a better place to live,” Peluso said.

Nominations came from various community groups to local chambers of commerce.

NIADA Gives Scholarships Five young men and women were named as the recipients of the National Independent Automobile Dealers Association’s 2012 Scholarship Awards during the 66th Annual NIADA Convention & Expo at Caesars Palace in Las Vegas.

Marc Raymond Destine, a junior majoring in automotive marketing and management and international business at Northwood University in Midland, Mich., was awarded the NIADA/AutoTrader.com National Scholarship.

Destine was born in St. Marc, Haiti, and moved to Lowell, Mich., with his mother, Raymonde, when he was in sixth grade, leaving his father, Marcel, behind to continue pastoring his church and deal with Haiti’s political upheaval.

Morgan Jean Rintamaki of Ishpeming, Mich., earned NIADA’s

UCN_05.indd 1

scholarship from Region I, joining Jessica Elise Graham of Goose Creek, S.C. (Region II), Mara Danielle Klecker of Sioux Falls, S.D. (Region III) and Taylor Matthew Davis of Antelope, Calif. (Region IV) as regional winners.

Each year, the NIADA Foundation sponsors a student who has displayed outstanding abilities in education from each of its four regions across the nation with a $3,500 scholarship to the college or university of his or her choice, with the assistance of AutoTrader. com.

The foundation and AutoTrader.com also award a $10,000 national scholarship each year for an outstanding student to attend or continue his or her education at Northwood University in an automotive-related field.

Combining Live and Live-Online Buyers We understand that your business is driven by retentions. That’s why IAA’s unique combination of live and live-online auctions and deep market expertise helps you reach the right buyers in more than 100 countries. At IAA, we see the importance of every type of vehicle.

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Download our Remarketing Quarterly Reports at IAA-Auctions.com

IAA-Auctions.com © 2012 Insurance Auto Auctions, Inc. All rights reserved.

IAA is a registered trademark of Insurance Auto Auctions, Inc.

6/25/12 3:54 PM

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USED CAR NEWS

CarMax Reports Flat Sales, Plans to Open More Stores

BB&T

CarMax Inc. reported flat sales for the first quarter ended May 31.

Net sales and operating revenues increased to $2.77 billion from $2.68 billion in the same quarter of last year.

Used unit sales in comparable stores were flat for the quarter.

Total used unit sales rose 3 percent in the quarter.

Total wholesale unit sales Tom declined 2 per ,))& /! cent, following increases of 32 percent and 52 percent in the same quarter of the two previous years.

Part of the decline comes from comparisons to two of the strongest wholesale years ever. There was also a shift in the calendar that resulted in one less Tuesday auction date.

CarMax executives said sales would have been flat with that extra sale.

While wholesale gross profit per vehicle fell below the prior year’s record amount of $1,013, the $980 per unit still represented the second highest level in the company’s history.

CarMax Auto Finance (CAF) income increased 8 percent to $75.2 million from $69.7 million in the prior year quarter.

CAF increased its share of financings, reducing fees received from other third-parties. The change in third-party finance fees was partially offset by an 11 percent increase in extended service plan revenues, which resulted from an increase in service plan penetration.

Net earnings decreased to $120.7 million, compared with $125.5 million in the same quarter last year.

“Although comparable store used unit sales were flat, solid execution resulted in strong used and wholesale gross profit per unit and higher CAF income,” said CarMax CEO Tom Folliard.

Total customer traffic and conversion at comparable stores were both similar to the prior year’s quarter.

Despite the slower sales pace, CarMax still plans to open eight more superstores in the next year.

The chain recently opened a store in Franklin, Tenn. The store is more than 32,481 square feet, occupies 8.42 acres, employs more than 50 associates and stocks 250 to 350 used vehicles, In celebration of the opening, CarMax ran a contest on its Facebook page to raise money for charity.

CONGRATS, CARUSO © 2012 ADESA, INC.

ADESA congratulates CEO and President Tom Caruso, 2012 recipient of NIADA’s Ring of Honor Award.

UCN_06.indd 1

Well deserved, Tom.

6/25/12 3:11 PM

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Visit experian.com/VehicleHistory or call 1 888 754 4408 today! © 2012 Experian Information Solutions, Inc. All rights reserved.

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6/25/12 9:25 AM

PAGE 8 - QUALITY DEALER OF THE YEAR

Buckeye Wins National Quality Award

By Jeffrey Bellant

LAS VEGAS – Ohio’s Michael D’Andrea won the 2012 National Quality Dealer of the Year award during the National Independent Automobile Dealers Association’s 66th annual convention.

D’Andrea, co-owner of Miracle Motor Mart in Columbus, Ohio, was surprised to win the award. “I truly was not expecting this,� he said. “It’s quite an honor. “I believe the award is really a reflection of the people that helped the (dealer) win the award.�

He thanked his wife, Faith, as well as his children, parents, siblings and friends who have helped him throughout his life. “This award is really a statement more about them than me,� D’Andrea said.

He also thanked his business partner, Mark Meadows, whom he credited with doubling Miracle Motor Mart’s retail sales and tripling its wholesale sales. “He has really pushed me to reach to the community even more so than I had, because he has helped us to

grow,� D’Andrea said.

D’Andrea, who once played football at Ohio State University, opened up his first store in 1989. Meadows joined in 2010.

D’Andrea now has 46 employees. They have spent more than 111 years combined in his employment.

During his acceptance speech, D’Andrea shared a story about the importance of reaching out to people in the inner city and giving them an opportunity in the business.

D’Andrea also told the audience of independent dealers to support local auctions. “Don’t forget the independents,� he said. “We’re all independents here, so we want to support (independent auctions as well.)�

D’Andrea said dealers should help their dealer associations by recruiting new members.

Jim Mitchell, executive director of the Ohio IADA, celebrated D’Andrea’s win. “All of us here in Ohio are very proud of Ohio’s own, Mike D’Andrea,� he said, “for all that he has done and all that he continues to do to further the reputation

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of auto dealers throughout our country.�

Mike Linn, CEO of NIADA, presented the award and discussed D’Andrea’s charitable efforts. “Giving back to his community has always been at the top of his list,� Linn said, “from supporting sum-

mer youth camps, working for his church, to distributing food, clothing and toys to more than 700 families each year.�

Linn even quoted current Ohio State University football coach Urban Meyer, who said, “Miracle Motor Mart has been a positive part

of the university and football program over the last decade.�

Each summer D’Andrea has hired and mentored two students as interns at the dealership, providing a positive influence during the summer months, according to Meyer.

Association Honors Industry’s Finest

By Jeffrey Bellant

LAS VEGAS – ADESA’s Tom Caruso and Debbie Andersen, executive director of the Indiana Independent Automobile Dealers Association, earned top industry awards at the recent National Independent Automobile Dealers Association convention.

Caruso, ADESA’s president and CEO, earned the NIADA’s Ring of Honor award.

NIADA CEO Mike Linn said the honor is the highest award the association gives to a non-dealer member of the auto industry. “These are men and women who have dedicated their careers to the industry,�

Linn said, “always giving of their time and resources to improve the image of the automotive industry and assisting its dealers.�

Caruso said the honor was unexpected. “I had no idea. This is unbelievable,� he said. “NIA8 b 2)6 9H 9A89

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DA has played a very important role in my life. “I’m just honored to be part of this and grateful.�

Caruso has worked in the industry for more than 30 years, beginning as an independent auction general manager before moving up the corporate ladder in various leadership positions at ADESA. Caruso served as president of the National Auto Auction Association in 2005-06. He is also a past board member of the National Vehicle Leasing Association and the Massachusetts IADA, which honored him with a lifetime achievement award in 2006.

Andersen received the Association Executive of the Year award, given to the top state executive director. “It’s very humbling to be here,� said Andersen, as she accepted her award.

She thanked the NIADA for its support and also thanked her peers who

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voted for her to receive this honor.

Andersen is a graduate of Northern Michigan University and also studied in France. She later did graduate work at the University of Southern California.

Andersen started her own CPA practice in 1995 and served as CPA for the Indiana IADA before becoming its executive director in 2001.

Jim Mitchell, executive director of the Ohio IADA,

presented Andersen with her award.

He said since Andersen took over, the association has moved to solid financial ground and seen its membership grow to its highest level. www.usedcarnews.com

6/25/12 3:48 PM

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USED CAR NEWS 1

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3:55 PM

Dealer in Trouble in Two States How many states can ban one dealer from doing business?

Dealer Darryl Rivernider has been told by authorities in both Florida and Massachusetts to stop doing business. But Rivernider ignored both states, and now will serve 18 months in prison.

Rivernider was banned from doing business in Massachusetts in 2005 following the failure of his Riverside Mitsubishi store, according to press reports.

He had already been in trouble in Florida for selling cars with title problems during the 1990s.

Rivernider returned to Florida and fraudulently sold cars in Ft. Lauderdale.

He again ran into trouble. Rivernider was sentenced to probation in March 2011 for five counts of organized fraud; two counts of forgery; one count of racketeering; and one count of forging an auto title. “He cheated people in many

ways,� said Florida state attorney spokeswoman Klare Ly. Rivernider stayed out of trouble in Florida by moving his operation back to Massachusetts. This violation of his ban in that state became a violation of his parole in Florida.

He was extradited from Massachusetts in January to Volusia County Jail in Florida.

On May 21, he pleaded guilty to violating his probation by committing fraud-related crimes in Broward County and was charged with exploitation of the elderly and misleading or deceptive advertising and violating one of his conditions of probation, to abstain from selling any vehicles.

The court reserved jurisdiction to determine any issues regarding restitution or extradition costs, which means the court could impose civil judgments against Rivernider.

NIADA Announces Partners

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The National Independent Automobile Dealers Association recently named a pair of partnerships.

Experian Automotive has extended its relationship with the NIADA by sponsoring its National Member Benefit Program. As a sponsor of the program, Experian Automotive provides NIADA members with access

to insight that enable them to better understand the market, the vehicles and the people who buy them.

The association also announced that Automotive Finance Corp. is its newest National Member Benefit partner, the only commercial auto finance company named as a partner.

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WE BRING COVERAGE HOME

USED CAR NEWS

Sellers Take Consignment Dispute to Social Media

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By Sheila McGrath

Having a Facebook page devoted to your business is usually a good way to get some positive publicity.

But not always.

Customers of a Hamden, Conn. used-car dealer were so outraged at his business practices that they started a Facebook page, “Dave Taylor at Bernardo Motors in Hamden, CT Stole Our Car.�

On the page are postings from four different customers who say Taylor sold their cars on consignment and never sent them the money.

As a result of customer complaints, Taylor, 52, was arrested June 4 on charges of larceny in the

first degree, forgery in the first degree and misapplication of property.

He is scheduled to appear in court on July 18.

Taylor has operated Bernardo Motors in Hamden for the past 15 years.

The arrest came as a result of one particular case. According to the Hamden Police Department, in May 2011, a consignment customer brought his 2005 BMW to Bernardo Motors to sell.

Taylor agreed to sell it for a fee, and two days later, sold the vehicle for approximately $40,000.

But police say instead of paying Continued on page 14

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USED CAR NEWS

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Facebook seller Timothy Costa his share and paying off the balance of Costa’s loan, Taylor deposited the money into his own bank account.

He also provided the new buyer with a falsified Connecticut registration, according to the report. The investigator said Taylor couldn’t properly register the vehicle because, since he hadn’t paid off Costa’s loan, he didn’t have access to the title. Taylor declined to comment on the case on the advice of his attorney, and said his attorney would not comment, either. “There’s not going to be a comment until we get it squared away, until we get it dismissed,� Taylor said.

But Taylor told the New Haven Register shortly after his arrest that he had been a victim, too, because a former employee had embezzled money from him.

He should have paid Costa’s loan earlier, he told the Register, but he had to pay it off with his own money.

The Facebook page was started not by Costa, but by a different former customer with a very similar story.

Jacquelyne and Bill Stasonis, of Waterbury, said they brought their 2007 Saturn Sky to Bernardo Motors in June 2011 to sell on consignment. Two months later, they said, Taylor sold the car, and the couple

- continued from page 12

received a letter from their bank congratulating them for paying off their loan early.

But shortly thereafter, they learned that Taylor’s check to the bank had bounced, and they were being held responsible for paying the rest of the loan even though someone else was already driving their car. The bank had released the title to Taylor after getting his first check.

The Stasonises took their complaint to the Hamden Police Department. But the police said it was a civil matter and they could arrest Taylor only if the bank pressed charges, which it declined to do. “It was a big mess,� Jacquelyne Stasonis said. “The bank was calling us three, four, five times a day on each phone.�

Over the next several months, the Stasonises started taking their case to anyone they thought could help.

In February, they started their Facebook page. “Within seven days, we were getting phone calls,� Jacquelyne Stasonis said.

It was then that they connected with Costa, and shortly after that, they got word from the state attorney general’s office that the case was being investigated.

Stasonis said they settled the matter in April.

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It’s not just one thing that makes SmartAuction® such a great tool, it’s a lot of things. It gives us increased exposure with potential buyers. It speeds up our operation by allowing us to post a listing, sell it and receive payment quickly, sometimes all in the same day. Plus we don’t have to leave the store. SmartAuction makes business easier, it’s one of the most powerful tools we have.

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3/8/12 4:55 PM

6/22/12 10:21 AM

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USED CAR NEWS

Manager Steals from Store Knowing somebody for 30 years means little when that person has a gambling problem and the ability to steal from a dealership.

That’s the harsh lesson dealer John Schaser learned when he discovered his general manager, William Herring, had embezzled more than $300,000.

“We never had a money problem,�

Schaser said.

That’s because of the way Herring structured his embezzlement.

He would buy 10 cars, for example, and show a receipt for nine.

He spread the cost of that tenth car among the rest and sold it himself.

There are only five employees at J&C, despite the high volume. That made it easier for Herring, too.

He was the only non-family member working at the store at the time. Herring took advantage of that once, selling a car while the others were at a funeral and pocketing the money.

Schaser’s wife, Debbie, finally noticed suspicious transactions.

Herring broke down when the couple confronted them. “He sat there and cried like a baby,� Schaser said.

Herring told the Schasers about his gambling problem.

Multiple authorities investigated the case. Schaser said he had to allow them to look deeply into his own business to prove the allegations against Herring.

Herring now faces five charges, including income tax evasion.

Schaser said he’d never give any employee that much freedom again. “I gave him too much authority,� he said. “That’s what happens when you trust people.�

“I gave him too much authority. That’s what happens when you trust people.�

John Schaser Schaser, an owner of J&C Auto Sales in Vineland, N.J., met Herring when he bought cars from him. Schaser hired him to work at his store about 13 years ago.

At the time, he didn’t know of any problems with Herring. After the embezzlement arrest, another dealer told Schaser that Herring also stole from him, but he didn’t pursue it.

Herring’s crimes went unnoticed for a long time. The charges go back six years, but Schaser suspects the crimes started before that.

J&C was doing high volume business, both retailing and wholesaling vehicles. Everything seemed fine.

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Retail / Loan accounts are owned by either Chase or Chase USA and lease accounts are owned by Chase.

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Jaguar, the Jaguar logo, and Jaguar Financial Group are trademarks of Jaguar and any use by JPMorgan Chase Bank, N.A. (“Chase�) is under license. Land Rover, the Land Rover logo, and Land Rover Financial Group are trademarks of Land Rover and any use by Chase is under license. Retail / Loan and lease accounts are owned by Chase.

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6/5/12 1:46 PM

6/22/12 4:34 PM

USED CAR NEWS

2)6 9H 9A89 b 17

GM Issues Recalls on Cruze for Potential Engine Problems

General Motors Co. is recalling more than 400,000 Chevrolet Cruzes for two problems that can cause engine fires.

GM is recalling 413,148 model year 2011 and 2012 Chevrolet Cruze vehicles manufactured between Oct. 2, 2009 and May 31, 2012.

Spilled or dripping oil (such as after an oil change) may collect in the engine shield (bellypan) near hot engine or exhaust system surfaces.

As a result, the oil and the engine shield may ignite and burn. Either condition could result in an engine compartment fire.

GM dealers will modify the engine shield to prevent fluid from contacting the shield. Also, on

vehicles with a manual transmission, dealers will apply a protective tape to the electronic power steering wire harness.

GM is recalling another 53,239 model year 2011 and 2012 Cruze vehicles manufactured between Oct. 2, 2009 and May 14, 2012.

Attachment welds for the fuel tank strap secondary brackets may have been omitted.

The fuel tank could come loose in a crash, possibly allowing fuel to leak from the tank. A fuel leak in the presence of an ignition source could result in a fire.

GM dealers will inspect the vehicle for missing welds and replace them if necessary.

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USED CAR NEWS

Attorney General Bans Family From Used Vehicle Business The Missouri Attorney General’s office took action against a pair of dealerships in the past month.

The AG’s office obtained a temporary restraining order prohibiting a car dealership in Springfield from selling vehicles and from altering the odometer of vehicles.

In addition to the restraining order, the attorney general filed a lawsuit that alleged that Excel Auto Group LLC advertised, marketed and sold motor vehicles claiming the vehicles had lower mileage than they actually did.

On at least two occasions Excel Auto Group advertised a 2002 Toyota Sequoia for sale, advertising the vehicle mileage of 119,600 miles.

The actual mileage of the sportsutility vehicle was more than 200,000 miles.

The temporary restraining order prohibits Excel from violating Missouri’s consumer protection laws; from advertising, transferring, hiding, or selling motor vehicles; from altering the mileage reading and/or odometer reading of a motor vehicle; and from disposing of any documents related to the company’s advertisement or sale of motor vehicles.

In another case, the attorney general’s office reached a settlement with McMullen Auto Credit,

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LLC, and its owners Nikki Darlene McMullen, Jamie McMullen, Sr., and Jamie McMullen, Jr., that bans the family from the used-car business.

Under the terms of the agreement, the McMullens are prohibited from ever again owning or operating an automotive dealership or an automotive wholesale business in the state of Missouri.

In addition, the McMullens must offer to re-purchase six vehicles for which they never delivered good title and to refund the total amount of the consumers’ down payments, trade-ins and installment payments.

In addition, the agreement requires the McMullens to pay $7,210 in restitution and $12,500 in fines, penalties and costs to the state of Missouri.

The settlement resolves allegations that the McMullens were, among other things, failing to provide titles to customers; failing to provide car warranties promised to and paid for by customers; issuing multiple temporary permits for the same vehicle in violation of Missouri law; and making unlawful threats of repossession.

Shortly after the attorney general’s office filed suit against the McMullens in December, they decided to close their doors permanently.

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6/25/12 11:03 AM

USED CAR NEWS

2)6 9H 9A89 b 19

Couple Faces Prison, Fine For Floor Planning Fraud The former owners of a Milan, Ill., used-car business known as Blackhawk Auto, Jens and Pamela A. Hirsch, each pled guilty recently to one count of bank fraud, conspiracy to commit bank fraud, and making a false statement to a bank. Sentencing is scheduled on Sept. 14.

The couple admitted to defrauding a Milan bank in 2007. Blackhawk Auto had an agreement with the bank for a floor plan line of credit of $1.5 million.

Instead of repaying the bank when they sold the cars, The Hirsches diverted the sale

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The loss to the bank was more than $400,000.

The defendants also admitted submitting false financial statements to the bank, and Jens Hirsch admitted making false statements to bank personnel during bank inventory inspections to check for the presence of financed vehicles on the car lot.

The penalty for each of the offenses, conspiracy to commit bank fraud, bank fraud, and making a false statement is up to 30 years in prison and a fine of up to $1 million.

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6/25/12 5:06 PM

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USED CAR NEWS

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Manheim Gets Greener Manheim announced the completion of photovoltaic solar installations at two of its auto auctions, Manheim Baltimore-Washington and Manheim Nashville, to produce clean energy and reduce carbon emissions.

The Manheim Baltimore-Washington installation produces nearly 170 kilowatts of clean energy, and the Manheim Nashville project generates 200 kilowatts of renewable energy. Combined, the two installations generate enough energy to power the equivalent of 41 average-sized homes and prevent more than 285 tons of carbon from entering the environment.

These installations join completed solar projects at Manheim Georgia, Manheim New Jersey, Manheim Phoenix and Manheim Portland.

Across Manheim, many locations have completed energy conservation projects with their lighting and heating, ventilation and air conditioning (HVAC) systems, as well as participate in water conservation initiatives.

Manheim also switched from solvent to water-based paint at 16 locations, reducing greenhouse gas emissions by 50 percent at each of the participating locations. Manheim’s paint mix management process has reduced 36 tons of carbon.

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UCN_20.indd 1

6/25/12 5:07 PM

USED CAR NEWS

2)6 9H 9A89 b 21

RETAIL MARKETS IDAHO

Allen Anderson, owner, A&S Auto, Burley, Idaho: “I’ve been in business since 1999. I have one location.

“I keep about 40 vehicles on my lot.

“The number of vehicles I sold per month used to be set in stone, but now it’s anywhere from 10 to 30 units.

“In terms of total units, it’s close to the same as last year.

But it’s different month to month, if that makes sense.

“About 70 percent of our business is buy-here, payhere. It almost seemed that tax season was non-existent this year.

“Before it used to be (predictable). But since 2008, it’s more difficult. We used to be able to predict how we would do at tax time, the spring (market) and harvest season in the fall.

“Now we’re all over the board. In April, we’d normally do 30 cars, but this year we did 10. Then in May, which usually slows down to about 15 (units sold), we sold 30 units.

“It feels like it’s my first

year in business.

“I get my vehicles from auctions.

“I carry about 20 percent imports, with the rest being domestics.

“We carry both cars and trucks. In the fall, we’ll bulk up on the trucks.

“My average car has about 100,000 miles. The average model year is about 2000.

“Everything in the market has changed. It is harder to get vehicles.

“My average retail price is $5,000.

“It’s tough, because I’m paying more for the same cars I used to get, but with more mileage.

“We’re thinking about getting into the newer-(model) market. I think we’re kind of getting forced into it.

“For our in-house sales, the average term length is 12 months.

“Our average down payment is $2,000.

“We recondition vehicles before we put them on the lot.

“The average cost of recon is $500 (per vehicle). That cost hasn’t changed. It’s getting the cars.

Compiled by Jeffrey Bellant “We normally do some of our own service. We don’t do outside service.

“For advertising, we’ll do newspaper, Craigslist and KSL (regional Internet classifieds). The Internet seems to be a little better.

“I don’t have a website.”

VIRGINIA

Rodney Williams, owner, Williams Auto Mart Inc., Bristol, Va.: “I’ve been in business 41 years. I have one location.

“My average inventory is about 35 units. That’s around the same as last year.

“We’re probably average about 12 units sold per month.

“We purchase our vehicles from the auctions.

“The availability of vehicles over the last two or three years has been tough.

“As a result, we’re paying more for inventory and we’re spending more time and money in reconditioning.

“Off hand, I think I’m averaging about $500 per unit for recon. It’s probably up $200 from last year.

“Our average retail price is

$5,000. That’s up probably $1,000 from last year.

“We do buy-here, payhere, so we’re having to ask for a higher down payment and it pushes some of our potential customers away.

So the (high prices) are making it more difficult for us to put deals together.

“We’re having to now buy cars with higher mileage than we’d want. That’s a big challenge.

“Our average model year is around a 2000. The average mileage is about 140,000.

I’m probably buying cars with 10,000 miles more than I’d want to normally.

“We try to keep our contract terms to 24 months or less.

“Our average down payment is around $1,200.

We’re getting about $200 more this year than last.

“I carry mostly imports.

“In 2011, about 57 percent of my inventory were cars, 15 percent were vans, 24 percent were SUVs and 4 percent were trucks.

“This area in southwest Virginia is strong in trucks.

But truck prices are high for the market I’m trying to

(sell), and what I need for a down payment puts a lot of my customers out of that market.

“Another factor I’m dealing with is that more newcar dealers are getting into the buy-here, pay-here business.

“So I’m now even competing with them at the auctions for cars. They’re buying these old cars with 120,000 and 150,000 miles.

“I remember a time when new-car dealers wouldn’t even allow a used car with 100,000 miles to sit on their lots. It’s a different story today.

“These are customers that franchise dealers normally wouldn’t even look at.

“We service our own cars, but we don’t do outside service.

“One car I sold recently was a 2003 Saturn SL2. It had 119,000 miles and it sold as a cash deal for $5,500.

“The only advertising I do is my website. My repeat business is better than 40 percent. That’s been the key to our success. The way I was raised, you treat people fair.”

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USED CAR NEWS

WHOLESALE MARKETS MASSACHUSETTS

Jim Lamb, president, Lynnway Auto Auction Inc., North Billerica, Mass.: “Sales are going extremely well. We have eight lanes.

We’re running 1,600 cars a week and we’re selling 70 percent.

“We have a brand-new facility. We opened it last August.

“It’s a 58-acre site with an 80,000-square-foot facility.

“We have a 25,000-squarefoot reconditioning center.

“Since early June, there’s been a transition. Some of the vehicles are adjusting in value.

“The lower quality cars, dealers are not even interested in buying.

“If you have a higher quality car, its price is going to the moon.

“Fortunately, we have more of the quality cars than we have of the rougher cars.

“The guys who come here to sell, we have 18-, 19-year relationships with them.

They know the auction business.

“They know where the

ups are and where the dips are. They’re on-board. They can adjust when they have to adjust.

“We never went after the lease companies. We never went after the banks. We just went after the guys who make it happen.

“We have a very positive mood.

“Most of our dealers come from within 75 miles. Being in the Boston metro area, that covers a lot.

“We have buyers from all over the country.

“Online sales are OK. But the most fun for me is the brick-and-mortar sale.

That’s where you can see, smell, taste and touch the cars.

“Gas prices have dropped by 21 cents a gallon from this time last year.

“But I’m not sure if that has a tremendous effect anyway.

“Dealers buy and sell because of the market conditions.

“Everything gets adjusted to the current market. They go with the flow.

“With us having a brandnew facility, we’re looking

Compiled by Ted Craig

forward to a great summer and a great year.

“Dealers come down here and look at the action, and say, ‘I can get things done here.’”

SOUTH CAROLINA

Dan C. Dorsey, general manager, Acacia Augusta Auto Auction Inc., North Augusta, S.C.: “Sales are steady.

“We’re a two-lane auction, so if we’re down, it’s only a few cars, not 100 cars like some of the larger sales.

“Trade-ins are where they need to be to sustain our business.

“The mood of the independents depends on who you to talk to.

“Some are kicking rocks.

Others are having their best year ever.

“For the majority of them, times are tough, just like they are everywhere. This time of year is especially hard, with school just getting out and people going on vacation.

“Sales seem to slow down a little for the independents.

“I don’t see anyone shying away from or increasing

the buying of a vehicle right now because of gas prices.

“I haven’t noticed anyone backing off an SUV or truck.

Hondas and Toyotas have always done really well, regardless of the price of fuel.

“Our gas prices here are probably lower than most parts of the country.

“We were right about $2.80 at the end of June.

We’re lucky.

“We sell cars using OVE. com.

“Those sales have been steady, same as always.

“We run units for the U.S. Marshals.

“We’ve only run one or two cars here and there, so far this year.

“We haven’t had a really big sale where we run 15 or 20 units.

“They certainly have the inventory.

“They just don’t have the approval to sell yet.

“We get some fresh faces each week, about five or so new dealers.

“They’re either coming into the business or they want to try something new.

But we haven’t had a big influx.

“Prices are still high. The supply is still fairly low and the good cars just ring the bell.

“I’ve seen some cars that make me wonder how the buying dealer is going to move that piece. I’ve seen cars bring retail across the lanes and I’m just floored by it.

“But times are tough.

When dealers see a car they like and they need it, they’re going to pay all the money for it.

“Tax season was light this year.

“It didn’t have the impact it normally does.

“I had lot of my franchise dealers holding onto the lower-end units for cash customers.

“Last year’s tax season wasn’t very big either, but this was even more of a hohum year.

“As we get toward the middle of the summer, I expect things to start picking up a little more.

“Once people get back from their trips and start heading back to school, I expect to see something of an uptick.”

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UCN_22.indd 1

6/25/12 5:05 PM

USED CAR NEWS

2)6 9H 9A89 b 23

ACTUAL WHOLESALE AND PROJECTED RESIDUAL VALUES JUNE 2012

SOURCE: BLACK BOOK

2010 Domestic Cars Buick LaCrosse CX 4D Sedan Cadillac DTS 4D Sedan Chevrolet Cobalt LS 4D Sedan Chevrolet Impala LS 4D Sedan Chrysler 300 Touring 4D Sedan Chrysler Sebring Touring 4D Sedan Ford Mustang Base 2D Coupe Ford Taurus SEL 4D Sedan Lincoln Town Car Signature Limited 4D Sedan Pontiac G6 4D Sedan Import Cars Acura TL Base 4D Sedan BMW 3-Series 328i 4D Sedan BMW 7-Series 750Li 4D Sedan Honda Accord LX 4D Sedan Hyundai Sonata GLS 4D Sedan Lexus ES 350 4D Luxury Sedan Mercedes-Benz E Class E350 4D Luxury Sedan Mitsubishi Galant ES 4D Sedan Nissan Altima Base 4D Sedan Nissan Altima S 4D Sedan Nissan Sentra Base 4D Sedan Toyota Camry LE 4D Sedan Toyota Corolla LE 4D Sedan Volkswagen Jetta SEL 4D Sedan Trucks Cadillac Escalade Base 4D Utility AWD Cadillac SRX Luxury 4D Utility AWD Ford Edge SEL 4D Utility Chevrolet Colorado LT Crew Cab 4WD Z85 Chevrolet Equinox LS 4D Utility FWD Chevrolet Silverado 1500 LT Ext Cab 4D Chevrolet Tahoe LS 4D Utility 4WD Dodge Dakota Bighorn Ext Cab Dodge Grand Caravan SE Wagon Ford Escape XLT 4D Utility 4WD Ford Explorer XLT 4D Utility 4WD Ford F150 XLT Supercab Ford Flex SEL 4D Utility Jeep Grand Cherokee Laredo 4D Utility 4WD Jeep Wrangler Sahara 2D Utility 4WD BMW X3 XDrive30i 4D SAV

Jun-11 20600 28400 11000 14200 16200 13500 17800 21200 22900 13400 Jun-11 27800 27800 67600 16450 14100 28200 41600 13700 15400 16700 13900 16450 13850 16300 Jun-11 47350 32600 22000 20100 18300 19350 26975 14975 16000 18875 20775 19200 22275 20275 21850 33500

Dec-11 18200 23100 8850 11400 14000 11450 14700 19800 23650 12500 Dec-11 25800 25200 65300 14050 11900 27400 37200 11500 12600 13900 11950 13650 11050 14800 Dec-11 45050 30950 18950 18525 16075 16850 25575 13900 13900 15675 18000 18000 20825 17325 20950 30800

Jun-12 17650 19700 9950 12500 15000 12400 15400 17350 22200 12750 Jun-12 23200 23600 58600 14200 12050 26000 37000 11300 12500 13800 11800 14500 12500 14700 Jun-12 42800 30600 18425 18250 15850 19325 26875 14150 14050 15950 19925 18675 19425 18850 21625 29400

Projected Figures Jun-13 Jun-14 15000 12700 16950 14550 7050 6025 10100 8550 11350 9750 8900 7300 12000 9800 13900 12200 18150 15150 9900 7925 Jun-13 Jun-14 20300 17000 20550 17500 50400 43400 11850 9975 9850 8150 21750 18350 29400 23400 9400 7850 9400 8050 10450 9150 8150 6750 11900 10350 9250 7950 11650 10000 Jun-13 Jun-14 38450 33700 25850 22550 16075 13950 16575 15325 13175 11000 15700 13950 22150 19075 11750 10500 11400 9850 12925 11350 15125 12825 14700 12925 17025 14625 14825 12950 18075 15950 25100 21700

2009 Domestic Cars Buick LaCrosse CX 4D Sedan Cadillac DTS 4D Sedan Chevrolet Cobalt LS 4D Sedan Chevrolet Impala LS 4D Sedan Chrysler 300 Touring 4D Sedan Chrysler Sebring LX 4D Sedan Ford Mustang Base 2D Coupe Ford Taurus SEL 4D Sedan Lincoln Town Car Signature Limited 4D Sedan Pontiac G6 Base 4D Sedan Import Cars Acura TL Base 4D Sedan BMW 3-Series 328i 4D Sedan BMW 7-Series 750Li 4D Sedan Honda Accord LX 4D Sedan Hyundai Sonata GLS 4D Sedan Lexus ES 350 4D Luxury Sedan Mercedes-Benz E Class E350 4D Luxury Sedan Mitsubishi Galant ES 4D Sedan Nissan Altima Base 4D Sedan Nissan Altima S 4D Sedan Nissan Sentra Base 4D Sedan Toyota Camry LE 4D Sedan Toyota Corolla LE 4D Sedan Volkswagen Jetta SEL 4D Sedan Trucks Cadillac Escalade Base 4D Utility AWD Cadillac SRX 4D Utility AWD V6 Ford Edge SEL 4D Utility Chevrolet Colorado LT Crew Cab 4WD Z85 Chevrolet Equinox LS 4D Utility FWD Chevrolet Silverado 1500 LT Ext Cab 4D Chevrolet Tahoe LS 4D Utility 4WD Dodge Dakota Bighorn Ext Cab Dodge Grand Caravan SE Wagon Ford Escape XLT 4D Utility 4WD Ford Explorer XLT 4D Utility 4WD Ford F150 XLT Supercab Ford Taurus X SEL 4D Utility FWD Jeep Grand Cherokee Laredo 4D Utility 4WD Jeep Wrangler Sahara 2D Utility 4WD BMW X3 XDrive30i 4D SAV

UCN_23.indd 1

Jun-11 13400 22000 9100 12250 15900 10650 14600 13550 19700 11500 Jun-11 25000 23500 60000 15050 11900 25200 33400 11500 14200 15000 12250 15000 12300 14700 Jun-11 38200 22900 19200 18750 15050 17650 23775 13175 13550 16825 17625 17650 15950 17450 20125 29150

Dec-11 12000 18900 7350 10000 13850 8800 12700 12550 19200 10200 Dec-11 22800 21100 57000 12650 10000 23800 29400 9700 11400 12200 10950 12300 9700 12900 Dec-11 37900 21150 16700 17800 13100 15850 23125 12250 11350 14825 15050 16250 15525 15000 18900 26650

Jun-12 11600 16800 8150 10550 14200 9500 13300 11650 18650 10350 Jun-12 20600 19700 49900 12850 10050 22600 27000 9600 11450 12250 10700 13150 11300 13100 Jun-12 35700 21200 16375 17400 12525 17125 24275 12425 11675 14150 15325 16250 13300 15950 19550 25150

Projected Figures Jun-13 Jun-14 9300 7950 14350 12150 5750 4875 8550 7100 11500 9650 6500 5150 10100 8400 9300 7950 15150 12550 8250 6625 Jun-13 Jun-14 17000 14100 17250 14300 43400 36800 10675 9000 8300 6850 19150 15950 22900 18000 7850 6400 8050 6850 9150 7950 6750 5550 10650 9050 7850 6850 9950 8300 Jun-13 Jun-14 31550 27050 17150 14250 14225 12250 15725 14125 10100 8500 13950 12400 19625 16675 9800 8425 9100 7850 11900 9775 12350 10625 13100 11425 11950 10500 13500 11800 15900 13700 21500 18300

Over 40,000 Ways to Save!

The U.S. Government offers a wide variety of select cars, trucks and vans equipped with popular options at substantial savings.

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JULY 7/10

Bel-Air Auto Auction

Bel-Air, MD

7/10

Manheim Baltimore-Washington

Elkridge, MD

7/10

Manheim Denver

Aurora, CO

7/10

North East Pennsylvania Auto Auction

Scranton, PA

7/10

Rawls Auto Auction

Leesville, SC

7/11

Auto Auction of Montana

Billings, MT

7/11

Dealers Auto Auction of Idaho

Nampa, ID

7/11

Farmington Auto Auction

Farmington, NM

7/12

Mid South Auto Auction

Pearl, MS

7/13

Missouri Auto Auction

Columbia, MO

7/16

Manheim North Carolina

Kenly, NC

7/17

Alpine Auto Auction

Gaylord, MI

7/17

Central Auto Auction

Hamden, CT

7/17

Chattanooga Auto Auction

Chattanooga, TN

7/17

Manheim Georgia

Atlanta, GA

7/17

Oklahoma Auto Exchange

Oklahoma City, OK

7/17

Pittsburgh Independent Auto Auction

New Stanton, PA

7/17

Western Wisconsin Auto Auction

Chippewa Falls, WI

7/18

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El Paso, TX

7/19

Brashers Portland Auto Auction

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7/20

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Rio Linda, CA

7/20

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New York Mills, MN

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All sales are simulcast.

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6/25/12 12:05 PM

24 b 2)6 9H 9A89 boa_horiz.pdf 1

6/22/12

USED CAR NEWS

3:30 PM

2012

BEST

of the

AUCTIONS

Survey

Scan the QR Code with your smartphone or visit usedcarnews.com to vote NOW! sed Car N 2U

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CLASSIFIEDS

CLASSIFIEDS

Advertisers are solely responsible for content of classified advertisements. To place and ad, or for more information, call the Classified Department: 800-794-0760 ext.107 Manheim Tampa 4/9/10 3:25 VEHICLES FOR SALE SALVAGE AUCTIONS TRANSPORTATION SERVICES FLORIDA

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6/25/12 1:18 PM

BOA survey_fax.pdf

1

6/22/12

3:34 PM

VOTE NOW FOR YOUR FAVORITES! Please cut out and return this survey before July 30th by fax 586-772-9400 or mail to Used Car News PO Box 80800, St. Clair Shores, MI 48080 Which is your overall favorite auto auction?

Which auto auction has the best facility?

Which auto auction has the best customer service?

Which auto auction has the best reconditioning facility?

Which auto auction has the best ringmen?

Which auto auction has the best cafeteria/restaurant?

Which auto auction has the best scheduled event/sales promotions?

Which auto auction has the best run consignment sales?

Which auto auction has the best run online sales?

Which auto auction has the best auctioneers?

Questions? 586-772-5200 x106

UCN_25.indd 1

6/22/12 3:40 PM

26 b 2)6 9H 9A89

USED CAR NEWS

Disconnected Jottings From Tony Moorby...

Why is it that you end up liking the subjects you hated in school? I’ve previously established that math meant nothing to me until I started working. Now I can’t imag-

to other planets by our own satellites, snapping photos as though it were a day at the beach, leave me dumbstruck with a desire to know more. It’s still impossible for

Tony Moorby

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ine a day going by without the opportunity to figure something out with some reasonably scientific approach.

Physics fell into the same daunting category – probably because it involved math.

Now I’m in awe at the nature of things and have an enormous appetite to appreciate how and why things work the way they do.

I used to follow astronomy, as part of the science curriculum, with a “whatever� sort of approach. Now, with the aid of things like Hubble Telescope pictures, visits

me to get my head around the enormity of the universe and the scale of “light years,� but I seethe with a desire to know more.

History was never an indulgence of mine. Remembering dates by rote and rattling off events of the past in classroom quizzes sent me into total ennui. The only reason I got good marks in classroom exercises was that I could draw soldiers, kings, castles and galleons with exquisite circularity. That did nothing for me at exam time and history was my lowest grade of any exam, at any

C R O S S WO R D

time. Now I’m transfixed at the reign of King Henry the Eighth or how people lived in the Dark Ages or Medieval England. What did they eat and how did people make ends meet? I now read books on these subjects – even the history of England as expressed by its cookery.

I know what you’re thinking! But back then cooking was almost a high art and the Romans brought great things to England, including a love of food, to the point that the French started copying what was being done in jolly old Blighty.

Even crème brulĂŠe originated in England as “burnt cream.â€? Trust the French to make it sound more romantic! And now the Brits are back again as a culinary center of Europe.

Geography too, was a bit of a slog. But we did have some teachers who had travelled the world and could color a lesson with some ‘been there, done that’ experiences. Otherwise, a typical homework assignment might be to memorize the mountain ranges of Outer Mongolia or the rivers of Eritrea. What could these

things possibly mean to a fifteen-year-old whose head was full of girls and soccer? Now, having done a fair amount of travel myself, and found that it does indeed, broaden the mind, I’d love to do more.

Oh, to have time to take courses on anthropology and sociology and study what makes different people live different ways because of their surroundings! Heck, that happens in this country.

I know Cajuns would have a tough time in New York or vice versa. Tennessee hill people have their own way of doing things and communicating that would work nowhere else.

Luckily I was stricken early with the love of cars and that has never diminished. I was recently invited by Ron Hope, a dear friend and avid

car nut, to attend a drag race meet in Bowling Green, Ky. I jumped at the chance and was rapt from the first moment I got there. The crowds and noise were as enormous as they were thrilling. I watched as Ron ran his exhibition ‘Fuel-Altered’ Rat Trap with my heart pounding and then roamed around with another friend to see hundreds of special-interest cars, from 1955 Ford Anglias to 2012 Corvettes. I drove home feeling a day was well spent.

When I watch TV, I still tune to BBC America’s Top Gear for its goofiness and am glued to the Velocity Channel for its classic content and auction programs.

Knowing what I know now, I wish I’d paid more attention at school. Youth is indeed wasted on the young.

, 0"" - 01 ,)2*+0 #/,* ,+6 ,,/ 6H ),$ ,+ 1, www.usedcarnews.com/ columnists/tony-moorby

Sponsored by INSURANCE AUTO AUCTIONS

By Miles Mellor

1

2

3

4

5

6

7

10 12

Across 1. It’s now a Tata brand 4. Accelerate (3 words) 10. Facebook’s was a notorious one 11. Wonderment expression 12. Toyota truck 13. Honda 15. __ display 16. Sleek 18. Sign a contract, for example 19. Popular video recorder 21. Mini ___ (goes with 22 across) 22. See 21 across 24. See 9 down 26. Vaults

28. Two 29. Electric Nissan 30. Laredo for one 31. Ford flop 35. Vectra maker 36. Des Moines’ state 37. Car protection 39. One of the greatest Formula 1 drivers of all time 41. It’s the loneliest number 43. Popular sports car color 45. Q45 47. Welcome 48. Period 49. Car ___ (place for a phone in the car) 50. Dodge SUV 51. NASCAR cars 52. How fast abbreviation

Down 1. German compact 2. Terrain or Canyon 3. Full-size SUV

4. Resting place 5. Ahead (2 words) 6. Causing something to happen rather than just waiting 7. Assent 8. Interest only, abbr.

9. Electric car produced by a Norwegian car maker (goes with 24 across) 14. Risky 15. Beatle collaborator 17. German minivan 18. Cornell, e.g.

20. Computer people 21. Cause for an insurance claim 22. Capt.’s superior 23. Society column word 25. Tab 27. Show off 28. BMW bike in slang 32. Homer Simpson’s grunt 33. Extra tire 34. Ford SUV

13 15

17

18 19

21

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25

27

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31

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35 38

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Answers to the 6/18 /12 puzzle

38. “Wheel of Fortune� buy 40. Riviera, e.g.

42. Plane arrival times 44. ____board 46. Compact Honda 47. Ad ___ committee 49. Carry out

Answers to this puzzle in the 7/16/12 issue. Call 1.800.794.0760 for a FREE subscription.

UCN_26.indd 1

6/25/12 2:46 PM

UCN_27.indd 1

6/22/12 1:23 PM

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Credit Ratings are not recommendations to purchase, sell, or hold a financial obligation inasmuch as they do not comment on the market price or suitability for a particular investor. Ratings are subject to revision or withdrawal at any time by the rating organization.

UCN_28.indd 1

6/21/12 3:23 PM