Student Services Please familiarise yourself with the services provided by Student Services. There is a summary of the services below and training will be provided but you can find complete information to use within your cases on Portal at https://portal1.chester.ac.uk/ studentfutures/Pages/default.aspx Support Wellbeing and Mental Health Wellbeing and Mental Health offers students’ practical information, support and advice about any issues that may be affecting their University experience, including tailored support for International Students, Mature Students, Care Leavers, and Carers. If we are not able to help you, we will refer you on to someone who can. The service offers bookable 30-minute appointments that can be either telephone or face to face. Please bear in mind that Wellbeing and Mental Health have a distinct Service Level Agreement and students may have to wait for a response for an appointment dependent on availability. To book an appointment with Wellbeing and Mental Health for all sites: Telephone: 01244 51 1550 Email: wellbeing@chester.ac.uk Counselling – please remember that if a student has been referred to external services they may access counselling via them. Students should not be offered Counselling at the University if they are already accessing Counselling externally, to avoid any overlap of therapy. Counselling is a process that enables you to explore and make sense of issues that may be distressing you or disrupting your life. Counsellors work with respect for individuals’ values and beliefs with the aim of offering the greatest opportunity for growth and change. Please bear in mind that Counselling have a distinct Service Level Agreement and students may have to wait 3-4 working days upon receipt of their referral forms for a response and longer for an appointment dependent on availability. Telephone: 01244 51 1550 Email: student.counselling@chester.ac.uk Proctor’s Office The University Proctor has responsibility for the investigation of all reports of student misconduct, the management of student complaints against the University and investigates professional suitability issues concerning University of Chester students on courses that lead to registration with a professional body. • 10
Face to face at our Information Point on the ground floor of Binks CBK005 in Chester and in Martin WMA012 in Warrington.
