Student Services

Student Services Please familiarise yourself with the services provided by Student Services. There is a summary of the services below and training will be provided but you can find complete information to use within your cases on Portal at https://portal1.chester.ac.uk/ studentfutures/Pages/default.aspx

Support

Wellbeing and Mental Health Wellbeing and Mental Health offers students’ practical information, support and advice about any issues that may be affecting their University experience, including tailored support for International Students, Mature Students, Care Leavers, and Carers. If we are not able to help you, we will refer you on to someone who can. The service offers bookable 30-minute appointments that can be either telephone or face to face. Please bear in mind that Wellbeing and Mental Health have a distinct Service Level Agreement and students may have to wait for a response for an appointment dependent on availability.

To book an appointment with Wellbeing and Mental Health for all sites: Telephone: 01244 51 1550 Email: wellbeing@chester.ac.uk

Counselling – please remember that if a student has been referred to external services they may access counselling via them. Students should not be offered Counselling at the University if they are already accessing Counselling externally, to avoid any overlap of therapy. Counselling is a process that enables you to explore and make sense of issues that may be distressing you or disrupting your life. Counsellors work with respect for individuals’ values and beliefs with the aim of offering the greatest opportunity for growth and change. Please bear in mind that Counselling have a distinct Service Level Agreement and students may have to wait 3-4 working days upon receipt of their referral forms for a response and longer for an appointment dependent on availability.

Telephone: 01244 51 1550 Email: student.counselling@chester.ac.uk

Proctor’s Office The University Proctor has responsibility for the investigation of all reports of student misconduct, the management of student complaints against the University and investigates professional suitability issues concerning University of Chester students on courses that lead to registration with a professional body.

• Face to face at our Information Point on the ground floor of Binks CBK005 in Chester and in Martin WMA012 in Warrington.

• By emailing to universityproctor@chester.ac.uk • By telephoning: Chester: 01244 511559 or Warrington 01925 534206

Financial Support

Finance Assistance Fund (FAF)

The Fund is available to support students in financial hardship to access and remain in higher education. Specifically, it is used:

• To assist those who need extra financial help to meet costs which are not already being met from statutory (or other) sources of funding • To provide emergency payments for unexpected crises.

If the need for financial support is not urgent and a student would like to apply for FAF they can sign up to www.Blackbullion.com and complete the application via the funds section there and submit their evidence through the learning platform. Victim-survivors can also email infopoint@chester.ac.uk for further information and with any questions they have or if they have any problems with the system. If there is an emergency financial need SVLOs can forward an Emergency Financial Assistance Fund application to money@chester.ac.uk without having to detail the reason for the application.