Appendices

Week 1 Monday Tuesday Wednesday Thursday Friday 9 10 10:00 - 13:00 10:00 - 13:00 9:30 - 12:30 11 12 13 14 14:00 - 17:00 14:00 - 17:00 15 16 17

Week 2 Monday Tuesday Wednesday Thursday Friday 9 10 10:00 - 13:00 10:00 - 13:00 10:00 - 13:00 11 12 13 14 14:00 - 17:00 14:00 - 17:00 15 16 17

Week 3 Monday Tuesday Wednesday Thursday Friday 9 10 10:00 - 13:00 10:00 - 13:00 10:00 - 13:00 11 12 13 14 14:00 - 17:00 14:00 - 17:00 15 16 17

Week 4 Monday Tuesday Wednesday Thursday Friday 9 10 10:00 - 13:00 10:00 - 13:00 10:00 - 13:00 11 12 13 14 14:00 - 17:00 14:00 - 17:00 15 16 17

Appendix B Blank SVLO appointment template to be sent via email to the student and the allcoated SVLO to be cc-d in

Complete the template below:

Name:

ID Number:

Contact Tel No:

Date booked:

Tel, F2F or Teams meeting:

Which room:

Staff Initials:

• How did the student contact us: Tel • Email •Came in. Report A Concern

• Who referred the student: Self • PAT etc.

• Student studying at which campus: Chester . Warrington . Shrewsbury

*Don’t forget* Face to face then book room.

Appendix C Student Statement & Action Plan

Date Start Time

SVLO name and contact details:

Location of appointment:

Details of others attending appointment and relationship to student:

Details of anyone else student has spoken with regarding incident:

Please click this link to access our Privacy Notice. Please let us know within two working days if you have any concerns about this statement

Finish Time

Student Statement

• The purpose of this meeting is to gather enough information to be able to facilitate support and explore options – we do not require a detailed summary of the incident.

• The statement of disclosure will be recorded word for word, to ensure accuracy.

• This discussion is student-led, and the student will not be expected to share any information they do not wish to provide.

• General discussion may explore:

• Date of incident - Who was present during incident

• Place of incident - Basic information regarding what took place

23

Agreed Actions

1.

2.

3.

4.

Agreed follow up:

By whom By when

Keeping yourself safe

What risk concerns were reported / identified? (N.B. SVLO – if no risk reported, please record as none reported)

The actions you report that keep yourself safe at this time:

SVLO recommended actions:

Self Help Resources (Click to access website)

If you are feeling very distressed, having thoughts of self-harm or suicide and need immediate help because you cannot keep yourself safe:

• Please contact your GP surgery and request an emergency appointment • If it is outside of GP hours go to your nearest A&E Department or call 999

In case of emergency

SVLO Checklist (Please tick all that apply to this appointment)

Confidentiality statement

Risk Assessment

Explained support options (Please tick all that apply):

Police, 101 / 999

Proctor’s Office

Sexual Health Clinics, 5 days for contraception, GP support

Sexual Assault Referral Centre (SARC)

Specialist counselling (RASASC and CSASS)

National support helplines

Online self-help leaflets Student Services: Wellbeing and Mental Health, Counselling, Disability and Inclusion Academic (Please tick all that apply):

Department updates (PAT)

Extension, Deferral, Mitigating Circumstances processes

Accommodation

Financial Support

SVLO Student Statement and Action Plan email template

red text is an example of editable, case specific details.

Thank you for talking with me today. I do understand that it would have been difficult for you to speak with someone that you do not know and I hope that it helped a little. I am sorry to hear that you are having to manage so many painful issues at this time and hope that you reach out to use the support that I mentioned when we spoke.

I have made the referral for you with RASAC and they will contact you as soon as they can. There may be a short delay in you being contacted but please do not worry about this as it is normal.

I have attached the action plan to my email as agreed and this has the contact details of the support I mentioned. Please read through it and if there are any details that you think need amending please let me know. I have also attached a document on out of hours support that has contact details for support as well. I have attached two leaflets that have information about specialist support and a self-care guide for you to look at and use. I hope that they are helpful.

You said that you work part time due to finances not being enough for you to live on and I mentioned the financial assistance fund - https://portal1.chester. ac.uk/studentsupport/Pages/financial-support-financial-hardship.aspx is the link to information about this. You have to register with Blackbullion to make the application on that platform in the funding section.

I am mindful that I am giving you a lot of information and ask that you work with support for your immediate issues first.

I will call you tomorrow at 2pm as agreed and this is to have a catch up and to see how your night went. We will also look at ways that you could manage the weekend.

You take care and do reach out for support when you need it.

Kind regards,

Examples of Follow Up Emails

A. I thought that I would email you to see how you are getting on since we last had contact. I know that you were still unsure what action to take after your initial meeting with Sarah, Deputy Proctor, and that this was causing you stress. I hope that you have been able to decide what would be best for you. How are you? Have you now got your appetite back and able to sleep a little better? Could you email me to let me know how you are getting on? You asked about Counselling and we do have a counselling service at the University but this would be for general counselling. If you are to take your case forward with the Police I would ask that you seek guidance regarding the type of counselling that you engage with. There are specialist counsellors at CSASS and RASASC that can do pre-trial counselling. If you are not going to pursue the matter with the Police then general counselling would be ok at this time. If you do pursue a police report University counsellors can offer support for the impacts of any outcome of any report to the police. For example, if you have anxiety related to the outcome of the investigation counsellors could provide support with the anxiety but would not be able to discuss the incident. To engage with the university counsellor you should email student.counselling@chester.ac.uk Student Wellbeing Advisors in Student Services can also provide support with any impacts that the incident may have on your wellbeing and you can contact them via: Telephone: 01244 51 1550 Monday - Friday 10am – 4pm Email: wellbeing@chester.ac.uk Do let me know if you would like to have a follow up call with me, or have any questions or concerns. You take care and I look forward to hearing from you Kind regards,

B. I just wanted to check in with you to see how you are getting on. How was the weekend for you? I hope that you managed to get some rest and sleep. I am aware that the Deputy Proctor is to contact you to arrange an appointment to discuss your options. If you have any questions for me once you have spoken with Sarah then please do feel free to contact me. I will continue to email you to check in to see how you are getting on. If at any time you would like to have a follow up call then please do let me know and I will arrange this for you. You take care and I look forward to hearing from you. Kind regards

Example Case Closure Email

I hope that you are doing OK and that you have found the support available of help. As you have taken the actions that we discussed and you are now….I would like to close your case. Please could you confirm that you are happy with that course of action? You can contact me at any time concerning this case to ask that we re-open the case if you feel it necessary while you are still a student at the University. I will check in with you at the beginning of the new academic year to see how you are getting on if that’s OK.

Kind regards,

Out of hours support Out of hours support Out of hours support

For students living in University accommodation: For students living in University accommodation:For students living in University accommodation: Chester Porters: 01244 511541 Warrington Porters: 01925 534374 UCS Concierge: 01743 233177 / 07890 562364 Chester Porters: 01244 511541 Warrington Porters: 01925 534374 UCS Concierge: 01743 233177 / 07890 562364 Chester Porters: 01244 511541 Warrington Porters: 01925 534374 UCS Concierge: 01743 233177 / 07890 562364

Support Support

If you are feeling very If you are feeling very If you are feeling very distressed, having thoughts of distressed, having thoughts distressed, having thoughts of self-harm or suicide and need of self-harm or suicide self-harm or suicide and need immediate help because you and need immediate help immediate help because you cannot keep yourself safe: because you cannot keep cannot keep yourself safe: • Contact your GP surgeryyourself safe: • Contact your GP surgery • and request an emergency Contact your GP surgery and request an emergency appointment and request an emergency appointment •• If it is outside of GP appointment If it is outside of GP • hours, go to your nearest If it is outside of GP hours, go hours, go to your nearest

Accident and Emergency to your nearest Accident and Accident and Emergency

Department or call 999 Emergency Department or Department or call 999 •• Text SHOUT to 85258 call 999 Text SHOUT to 85258 • for 24/7 text based crisis Text SHOUT to 85258 for 24/7 text based crisis support. for 24/7 text based crisis support. support

If you need medical help or crisis advice but it is not a lifethreatening situation: • Use the NHS advice service by telephoning 111 • Samaritans is a listening service available 24/7. Telephone: 116 123 • Papyrus Young Suicide Prevention support is available 10am – 10pm, Monday to Friday and 2pm – 10pm at weekends. Telephone: 0800 068 4141 • Text SHOUT to 85258 for 24/7 text based crisis support • Explore the Hub of Hope directory of local services. To report symptoms of Covid-19: covidstudent@chester.ac.uk

If you need medical help or If you prefer to self-manage crisis advice but it is not a life- and it is not an emergency: threatening situation: • Sign up to Togetherall • Call our Student Assistance using your University email Helpline on 0800 028 3766 now address to access a safe for con dential, in-the-moment community and a range support from an experienced of self-guided courses to therapist or adviser who will support your mental health o er friendly, non-judgemental support. • Access the health button (heart icon) on your • Use the NHS advice service by University of Chester app to telephoning 111 explore articles and activities • Samaritans is a listening service to support your wellbeing available 24/7. Telephone: 116 • Access support from 123 Student Space. For support • Papyrus Young Suicide Prevention support is available by phone, text message, webchat or email 10am – 10pm, Monday to Friday • Wellbeing and Mental and 2pm – 10pm at weekends. Health Portal pages contain Telephone: 0800 068 4141 information and advice on a • Text SHOUT to 85258 for 24/7 wide variety of topics. text based crisis support • Explore the Hub of Hope Chester based students: directory of local services. • Local 24/7 NHS mental health crisis line: 0800 145 6485 • Contact Cafe 71 (crisis space) on 01244 393139, to attend between 10am – midnight. Warrington based students: • Local 24/7 NHS mental health crisis line: 0800 051 1508. Shrewsbury based students: • Local NHS mental health crisis line: 0808 196 4501 • Contact Calmer Café, Mon-Fri 9am – 5pm, on 01743 368647 to attend 6pm -10pm Mon, Wed, Fri and Sat.

If you need medical help or If you prefer to self-manage crisis advice but it is not a life- and it is not an emergency: threatening situation: • Access the health button • Use the NHS advice service (heart icon) on your by telephoning 111 University of Chester app to • Samaritans is a listening service available 24/7. explore articles and activities to support your wellbeing

Telephone: 116 123 • Access support from • Papyrus Young Suicide Prevention support is available 10am – 10pm, Student Space. For support by phone, text message, webchat or email

Monday to Friday and • Wellbeing and Mental 2pm – 10pm at weekends. Health Portal pages contain

Telephone: 0800 068 4141 information and advice on a • Text SHOUT to 85258 for wide variety of topics. 24/7 text based crisis support • Explore the Hub of Hope directory of local services.

Chester based students: • Local 24/7 NHS mental health crisis line: 0800 145 6485 • Contact Cafe 71 (crisis space) on 01244 393139, to attend between 10am – midnight. Warrington based students: • Local 24/7 NHS mental health crisis line: 0800 051 1508. Shrewsbury based students: • • Local 24/7 NHS mental health crisis line: 0808 196 4501 Contact Calmer Café, Mon-Fri 9am – 5pm, on 01743 368647 to attend 6pm -10pm Mon, Wed, Fri and Sat.To report symptoms of Covid-19: covidstudent@chester.ac.uk

If you prefer to self-manage and it is not an emergency: • Sign up to Togetherall using your University email address to access a safe community and a range of self-guided courses to support your mental health • Access the health button (heart icon) on your

University of Chester app to explore articles and activities to support your wellbeing • Access support from

Student Space. For support by phone, text message, webchat or email • Wellbeing and Mental

Health Portal pages contain information and advice on a wide variety of topics.

Chester based students: • Local 24/7 NHS mental health crisis line: 0800 145 6485 • Contact Cafe 71 (crisis space) on 01244 393139, to attend between 10am – midnight. Warrington based students: • Local 24/7 NHS mental health crisis line: 0800 051 1508. Shrewsbury based students: • Local NHS mental health crisis line: 0808 196 4501 • Contact Calmer Café, Mon-Fri 9am – 5pm, on 01743 368647 to attend 6pm -10pm Mon, Wed, Fri and Sat.

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