The Art of Play
Brittney Finds Passion in Teaching & Learning
Faculty Profile:
Caroline Groves, MBA, MPA Business Programs
The Art of Play
Brittney Finds Passion in Teaching & Learning
As a high school student, Brittney Underwood was ambivalent about her future, with no particular path or college plans. Soon after graduation, she accepted a position working at the daycare center at the Keene YMCA, which provides high-quality, affordable childcare to children between the ages of 6 weeks and five years. The early childhood classroom was a comfortable place for Brittney, and her connection with the children was natural and joyful.
Her supervisor at the time, Michelle Hildreth, noticed Brittney’s ease with the infants and toddlers and encouraged her to think more seriously about pursuing a career as an early childhood education teacher.
“She saw something that I didn’t even see in myself at the time. She was a tremendous role model and mentor to me.”
After just one month of working at the YMCA, Michelle encouraged Brittney to take college classes in early childhood education. Brittney started with a single course and kept going, taking only a short break when her beautiful daughter, Jaylyn, was born.
“It was a lot to take courses with a newborn at home. My daughter required my full attention. But within four months, I was figuring out how to balance work with school and home, so I registered for class again.”
Brittney and her husband Jason work long days and sometimes struggle to make ends meet. Nevertheless, they remain focused on doing what they need to now so their family can have greater opportunities in the future. Long term, Brittney hopes to become a firstgrade teacher at a school nearby. She is confident that the work she’s doing now is getting her closer to that goal.
“I find myself loving everything about being in the classroom. I enjoy watching the toddlers discover something new. Their curiosity is never-ending. It is a privilege to be part of their lives, and their families’ lives.”
Brittney received a grant through the college that made a meaningful difference in managing tuition expenses. Funded by the NH Bureau of Child Development and the Head Start Collaboration, the Early Childhood Tuition Assistance (ECTA) and Preschool Development Grant (PDG) provide free courses for NH educators, paraeducators, and childcare workers.
Once again, it was a caring supervisor, Nicole Vasconcellos, who encouraged Brittney’s professional development and growth.
“The ECTA grant came at just the right time. It helped me so much. I’m flying through the classes now and applying what I’m learning at work and at home. For those considering going back, do it. You won’t regret it.”
When reflecting on how her courses have applied to her experience in the classroom, Brittney describes that it has been important to learn about the stages of social, physical, cognitive, and language development in children. Still, she describes that in her experience, the most essential thing children need to be happy and healthy is love and play.
“Knowing their numbers and letters will come, but togetherness, spending time outdoors in the fresh air, singing, dancing, and being silly, feeling safe and loved, that is what builds confidence to learn.”
It is this kind of heartfelt dedication to the children in her care that makes families at the Keene YMCA consider Brittney and her fellow teachers an extension of their family.
“When it gets challenging to balance it all, I always go back to loving what I do, loving the kids I teach. And I only need to look at my daughter to see my reason.”
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Faculty Profile Meet Your Instructor
Caroline Groves, MBA, MPA Business Program Faculty
Caroline Groves has spent over 20 years in administration and human resources. After serving active duty in the USAF, Caroline pursued graduate school. She earned her master’s in business administration from the University of Phoenix in Burlington, MA. Caroline then went on to pursue an administrative career in Public Health. She achieved a master’s in public health certificate and a master’s in public administration from the University of New Hampshire. After 5 years with The Department of Veteran's Affairs Hospital in administration, she is now an HR contractor and adjunct faculty with the UNH College of Professional Studies. She has been teaching management courses for almost 10 years. Caroline lives in Manchester, New Hampshire, with her husband Rob, daughter Grace, dog Molly, and cat Murphy.
After teaching at the college for almost 10 years, what have you come to most appreciate about our students?
I love the wide variety of ages and backgrounds of our students. Since the program is geared more towards working professionals, students can be as young as 18 years old or as old as 70 in the same course. It’s awesome to read the different perspectives in the discussion forums. The students learn so much from each other’s shared experiences!
What concepts of management do you find are most essential for your students?
The concept I enjoy the most is communication. One of the lessons I like to teach is to validate other’s feelings. Many employees come to us upset about something we probably can’t fix as their manager. (Policy changes are a popular one). However, just by giving them our time and listening, it makes them feel heard. Expressing concern and empathy is encouraging and not dismissive. It can go a long way!
Your career in Human Resources spanned private companies and the federal government. What did you learn about HR from your prior experiences that you can share with students?
The best advice I can give is it’s okay not to have an immediate answer when an employee approaches you with a question. Saying, “Thank you
for coming to me about this. Please let me research some answers and circle back to you. Is that okay?” would be better. It’s important for managers to acknowledge their concerns and provide the employees with support instead of rushing to a response, which may feel dismissive and unlawful.
What is the greatest opportunity HR professionals have to influence organizations positively?
The importance of being visible and friendly. I find that HR is a tough department to work in. Not only are we the “paper police” and disciplining employees, but we are also working with the organization to provide them with the best benefits possible. It’s tough. At one of my past jobs, I used to just walk to employee’s cubicles with a bucket of candy. It allowed me to have a different interaction with them, and a positive one at that!
What skills do you encourage students to acquire before graduating? Or is skill development lifelong?
My goal as an instructor is always to teach something applicable to student's careers in management. Being approachable, empathetic, and patient are qualities of a good manager and a leader. I try to stress the importance of active listening and building a rapport with their employees. As managers, we want our employees to be comfortable talking to us about anything and everything. This is particularly true in HR.
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