UNISEMINAR
Supply Chain Management
Maastricht
2nd Edition
Academic Year 12/13
Supply Chain Management Welcome!
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Supply Chain Management
Table of Contents
Supply Chain Management Table of Contents
Introduction Chapter 1: Introduction to Operations and Supply Chain Management Chapter 2: Operations and Supply Chain Strategies Chapter 3: Process Choice and Layout Decisions in Manufacturing and Services Chapter 4: Business Processes Chapter 5: Managing Quality Chapter 6: Managing Capacity Chapter 7: Supply Management Chapter 8: Logistics Chapter 9: Forecasting Chapter 10: Sales & Operations Planning Chapter 11: Managing Inventory Throughout the SC Chapter 12: Managing Production across the Supply Chain Chapter 13: JIT/Lean Production Chapter 14: Managing Projects Notes, Feedback, Contact
I – IX 001 – 016 017 – 033 034 – 060 061 – 091 092 – 125 126 – 151 152 – 192 193 – 224 225 – 245 246 – 269 270 – 293 294 – 318 319 – 331 332 – 349 uniseminar.nl
Supply Chain Management
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Supply Chain Management Questions & Feedback
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Supply Chain Management
Chapter 1: Introduction to Operations & Supply Chain Management
What is a supply chain? - Definition -
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Supply Chain Management
Chapter 1: Introduction to Operations & Supply Chain Management
p. 21
The supply chain is a network of manufacturers and service providers that work together to create products or services needed by end users. These manfuacturers and service providers are linked together through physical flows, information flows and monetary flows. uniseminar.nl
Supply Chain Management
Chapter 1: Introduction to Operations & Supply Chain Management
Lemonite is a soft drink producer which receives glass bottles from its supplier firm, Glasson Inc. Glasson Inc. in turn requires raw materials for the bottle poduction which come from a firm called Leuvenar Supplies. Glasson Inc. can be characterized as a second-tier supplier. -True/False -
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Supply Chain Management
Chapter 1: Introduction to Operations & Supply Chain Management
False. Bozarth and Handfield (2012), p. 24
Glasson Inc. can be characterized as a first-tier supplier. uniseminar.nl
Supply Chain Management
Chapter 1: Introduction to Operations & Supply Chain Management
Which five broad areas are covered by the Supply Chain Operations Reference (SCOR) model? - 5 Points -
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Supply Chain Management
Chapter 1: Introduction to Operations & Supply Chain Management
Planning activities Return activities
p. 25
Sourcing activities
SCOR model Delivery activities
“Make�, or production, activities
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Supply Chain Management
Chapter 2: Operations and Supply Chain Strategies
What are the four performance dimensions? - 4 Points -
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Supply Chain Management
Chapter 2: Operations and Supply Chain Strategies
p. 44
Quality
Cost
Performance
Flexibility
Time
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Supply Chain Management
Chapter 3: Process Choice & Layout Decisions
What are flexible manufacturing systems? - Definition -
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Supply Chain Management
Chapter 3: Process Choice & Layout Decisions
p. 58
Flexible manufacturing systems (FMSs) are highly automated batch processes that can reduce the cost of making groups of similar products.
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Supply Chain Management
Chapter 3: Process Choice & Layout Decisions
A machining center is a type of manufatcuring process that is typically found in _______ environments. a. group technology b. hybrid manufacturing c. batch manufacturing d. All of the above - Multiple Choice -
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Supply Chain Management
Chapter 3: Process Choice & Layout Decisions
Correct Answer: C Bozarth and Handfield (2012), p. 62
A machining center is a type of manufatcuring process that is typically found in batch manufacturing environments. uniseminar.nl
Supply Chain Management
Chapter 3: Process Choice & Layout Decisions
List the four levels of customization from the highest to lowest degree. - 4 Points -
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Supply Chain Management
Chapter 3: Process Choice & Layout Decisions
High customization
p. 64
Engineer-to-order products Make-to-order products
Assemble-to-order/ Finish-to-order products Make-to-stock products
Low customization
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Supply Chain Management Chapter 4: Business Processes
List the different Six Sigma classifications. - 5 Points -
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Supply Chain Management Chapter 4: Business Processes
p. 105
Champion Master Black Belt
Black Belt
Six Sigma
Team Member
Green Belt uniseminar.nl
Supply Chain Management Chapter 5: Managing Quality
Which of the following is not one of the qualityrelated costs: a. Internal failure costs b. Return costs c. External failure costs d. Appraisal costs - Multiple Choice -
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Supply Chain Management Chapter 5: Managing Quality
Correct Answer: B Bozarth and Handfield (2012), p. 129
The four quality-related costs are internal failure costs, external failure costs, appraisal costs and prevention costs. uniseminar.nl
Supply Chain Management Chapter 5: Managing Quality
Total Quality Management and Six Sigma are very similar approaches. Nowadays Six Sigma has replaced the outdated principles of TQM. - True/False -
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Supply Chain Management Chapter 5: Managing Quality
False. Bozarth and Handfield (2012), pp. 133-134
It is misleading to state that TQM is passĂŠ and has been replaced by Six Sigma. TQM and its principles took decades to develop and are still valid today. Also, there are a few major differences between the two approaches. uniseminar.nl
Supply Chain Management Chapter 5: Managing Quality
ďż˝ or R value falls outside of the limits When the X (upper or lower control limit) the quality team has which two different explanations? - 2 Points -
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Supply Chain Management Chapter 5: Managing Quality
p. 141
ďż˝ or R values falling outside of the limits: Explanations for đ?‘ż 1. The underlying process has not changed; the result is a random outcome and thus very unlikely to occur (again) 2. The process has indeed shifted ďƒ further investigation necessary uniseminar.nl
Supply Chain Management Chapter 6: Managing Capacity
A manager at Nelson Bays creates three possible scenarios according to the demand situation. At low demand they would make on average 5 shipments per month, at medium demand 8 shipments and at high demand 12 shipments. Which option (own vessel vs. leasing) is cheapest in each of the scenarios respectively? (Fixed and variable costs are the same as in previous question) - Calculation -
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Supply Chain Management Chapter 6: Managing Capacity
Total cost function Own vessel: $0 + $2,000X
Leased vessel: $9,000 + $800X
p. 167
Low Demand (5 shipments)
Medium Demand (8 shipments)
High Demand (12 shipments)
$13,000
$15,400
$18,600
$10,000
$16,000
$24,000
Best option for low demand is to use their own vessel. Best option for medium demand is to use the leased vessel. Best option for high demand is to use the leased vessel. uniseminar.nl
Supply Chain Management Chapter 6: Managing Capacity
What is meant by priority rules? - Definition -
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Supply Chain Management Chapter 6: Managing Capacity
p. 180
Priority rules are rules for determining which customer, job, or product is processed next in a waiting line environment.
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Supply Chain Management Chapter 7: Supply Management
List the six steps of the strategic sourcing process. - 6 Points -
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Supply Chain Management Chapter 7: Supply Management
Assess opportunities
Screen Profile Develop the suppliers & create internally & sourcing selection externally strategy criteria
p. 214
Conduct Negotiate & supplier implement selection agreements
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Supply Chain Management Chapter 7: Supply Management
When items or services to be purchased are more complex, when “standards” do not exist or when users’ needs are difficult to communicate, buyers are more likely to provide suppliers with descriptions by market grade. - True/False -
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Supply Chain Management Chapter 7: Supply Management
False. Bozarth and Handfield (2012), p. 226
In such cases buyers provide suppliers with a description by specification which is a description method that is used when an organization needs to provide very detailed descriptions of the characteristics of an item or a service. uniseminar.nl
Supply Chain Management Chapter 9: Forecasting
What is a forecast? - Definition -
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Supply Chain Management Chapter 9: Forecasting
p. 270
A forecast is an estimate of the future level of some variable. Common variables that are forecasted include demand levels, supply levels, and prices.
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Supply Chain Management Chapter 10: Sales & Operations Planning
What is the difference between strategic and tactical planning? - 2 Definitions -
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Supply Chain Management Chapter 10: Sales & Operations Planning
p. 315
Strategic planning is planning that takes place at the highest levels of the firm, addressing needs that might not arise for years into the future. Tactical planning is planning that covers a shorter period, usually 12 to 24 months out, although the planning horizon may be longer in industries with very long lead times (e.g. engineer-to-order firms).
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Supply Chain Management Chapter 10: Sales & Operations Planning
In yield management, when demand is higher than expected, prices are _______, but only if the expected result is higher total profit. a. lowered b. raised c. held constant d. None of the above - Multiple Choice -
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Supply Chain Management Chapter 10: Sales & Operations Planning
Correct Answer: B Bozarth and Handfield (2012), p. 331
In yield management, when demand is higher than expected, prices are raised, but only if the expected result is higher total profit. uniseminar.nl
Supply Chain Management
Chapter 11: Managing Inventory throughout the SC
The cost and value of inventory increases as materials move down the supply chain. Similarly, the flexibility of inventory generally increases as materials move down the supply chain. - True/False -
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Supply Chain Management
Chapter 11: Managing Inventory throughout the SC
False. Bozarth and Handfield (2012), p. 366
The cost and value of inventory increases as materials move down the supply chain, whereas the flexibility of inventory decreases as materials move down the supply chain. uniseminar.nl
Supply Chain Management
Chapter 12: Managing Production across the Supply Chain
Name the three related concepts that MRP is based on. - 3 Points -
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Supply Chain Management
Chapter 12: Managing Production across the Supply Chain
p. 386
MRP is based on three concepts: 1. The Bill of Material (BOM) 2. Backward scheduling; and 3. Explosion of the bill of material uniseminar.nl
Supply Chain Management
Chapter 12: Managing Production across the Supply Chain
What are the three main categories of information system applications that deal directly with logistics decisions? - 3 Points -
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Supply Chain Management
p. 416
Chapter 12: Managing Production across the Supply Chain
Network design applications
Warehouse & transportation planning systems
Warehouse mgmt. & transportation execution systems
Address long-term strategic questions. Support tactical planning efforts. Initiate and control the movement of materials between supply chain partners. uniseminar.nl
Supply Chain Management Chapter 13: JIT/Lean Production
What are the major sources of waste or muda? - 8 Points -
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Supply Chain Management Chapter 13: JIT/Lean Production
Overproduction
Unnecessary inventory Unnecessary/ excess motion Defects
Underutilization of employees
pp. 423-424
Sources of waste
Waiting
Unnecessary transportation
Inappropriate process uniseminar.nl