Health and Productivity Fiscal Year 2019 Annual Report

Well-Being

and the Employee Experience Health & Productivity FY19 Annual Report (July 1, 2018–June 30, 2019)

Being a great place to work requires that employees feel purpose, energy, motivation and satisfaction in their day-to-day work. Health & Productivity areas of University Human Resources provide the services and support for a thriving University of Iowa employee experience. We continually evaluate, improve, and optimize our programs to meet the needs of our evolving workforce.

Human Resources provides leadership in shaping an equitable and inclusive culture that drives diversity, excellence and innovation by supporting talent, engagement, and the employee work experience.

Helping our Healthcare Partners Succeed Preventing Burnout, Ensuring Quality Care As stress, fatigue and burnout become increasingly problematic for healthcare professionals, we know that physicians and residents can be especially impacted if these issues are not addressed. In two focused efforts, Health & Productivity programs partnered with UI Health Care to bring accessible interventions to those affected most.

Well-Being Counseling for Emergency Medicine Providers UI EAP piloted “well-being consultations” with providers in the Department of Emergency Medicine. The opportunity to meet voluntarily with an EAP professional and speak about the conditions, capacity, activities and protective factors that contribute to overall well-being addressed issues before they lead to extreme stress or burnout.

Building Resilience for Intensive Care Fellows In FY19, UI EAP and UI Wellness completed the second year of a three-year curriculum to members of the Intensive Care Unit Fellowship Program. The curriculum focused on resilience-themed, skill-building workshops encouraging Fellows specializing in Intensive Care the skills that will help them thrive versus burnout.

Emergency medicine can be physically and emotionally draining. The UI EAP pilot program promotes a supportive culture of inclusion and understanding in an attempt to identify burnout before it takes hold, maximizing our personal well-being so that we can then maximize the care that we provide to patients.

– Kaila Pomeranz, Chief Residents, Department of Emergency Medicine, UIHC Part of being able to manage a longterm career in health care is to have the ability to understand one’s own emotional state and respond to stress with positive habits. Our partnership with UI EAP and UI Wellness arm our trainees with resilience skills, including when to look outside themselves for support.

– Lois Geist, Associate Dean for Faculty Affairs and Development, Department of Internal Medicine, Carver College of Medicine

The Power of Social Connections Behavior is contagious. Employees who practice healthy behaviors influence others to do the same. Leader behaviors are especially noticeable and important. Similarly, strong, positive, and trusted relationships at work are an emerging lynchpin for mental health and retention of good employees.

Well-Being and the Employee Experience

65 faculty/staff reached through leadership trainings • 3079 faculty/staff reached on culture of well-being at •

new employee orientation

The well-being of nurses throughout UI Health Care is imperative in continually providing safe, high-quality care to patients and families. We are so fortunate to have dedicated efforts that focus on inspiring personal well-being readily available to us. I believe in the importance of nurses needing to meet their own needs in order to provide the best care for patients and families.

– Cindy Dawson, MSN, RN, CORLN, Chief Nurse Executive & Associate Director, University of Iowa Hospitals and Clinics, Department of Nursing Services and Patient Care

•

328 Department of Nursing staff trained in Resilience In the Workplace as a part of Merit Staff Preceptorship or Nurse Residency Program.

•

15 University of Iowa walking groups participating in Healthiest State Walk in October 2018 promoted by Iowa’s Healthiest State Initiative.

Workplace Flexibility and the Employee Experience In an effort to support staff while also supporting excellent customer service, leadership in Treasury Operations developed a Flexible Work Policy to accomplish both goals. 20% of staff started a formal arrangement and 83% of this group agree or strongly agree the flexibility has increased their personal well-being.

While workplace flexibility is not always an option for all staff, leadership encouraged feedback from the employees maintaining traditional work hours and locations. 94% reported flexible work arrangements having a neutral or positive impact on service levels, productivity, workloads and normal responsibility of employees working traditional hours/locations.

Working from home one day per week has provided me more balance between home and work. I have found that I am more energized when I return to work and ready to collaborate with my colleagues.

UI Family Services was instrumental in helping us structure our flexible work policy in a way that met both the needs of our staff and our business needs.

We could not be happier with the outcomes— we have happy employees who are just as productive as ever.

– Tamara Smith, Director, Billing Account Services & ID Card Programs, Treasury Operations

Financial Well-Being In response to 32% of UI Faculty and Staff reported having trouble concentrating or doing their best work because of financial stress or concerns, Health & Productivity piloted an initiative to streamline and build upon existing offerings in the area of financial well-being for Faculty and Staff. This initiative included building internal and external partnerships and utilizing existing data via the Personal Health Assessment to assess employee needs. Highlights from FY19 included courses, workshops, webinars and events held on a variety of financial well-being topics.

The popular TIAA/UI tailored webinar Managing Income and Debt, attracting 98 attendees through both live and on-demand options. One participant said “Thank you very much for the content! As the working spouse in my family, I really appreciate the guidance about how to live within a budget and manage savings.”

A dedicated webpage for Financial Well-Being offerings was also launched reaching 1,200 page views in the first two months.

81 attendees at Fall Gold Series event featuring Benny Goodman, TIAA’s VP of Actuarial Consulting Services.

The success of the program demonstrates the need and value of these services to our employees. Goals for FY2020 are to build upon this success with the addition of opportunities including: • Increase the number of one-on-one visits with a Financial Counselor at Horizons Financial Wellness Center from one to three.

• Improve accessibility of a comprehensive course, Finances of Caregiving, by offering an option to attend in-person or remotely.

• Add a basic budgeting, skill-building program for employees with lower levels of financial literacy.

Key Measures of Success Health & Productivity • July 1, 2018 to June 30, 2019

13,383

with

unique faculty/staff members served

18,286 participants in programs & services

UI EAP

Supporting Our Campus

98

campus community members received assistance either individually or as a team.

115,496

$

In times of crisis, the UI EAP is available to provide support and guidance working to assist employees in re-establishing well-being through:

saved by using Internal EAP vs. External providers

Accepting the reality of a loss by experiencing the feelings associated with the change.

Adjusting to an environment in which the things are permanently different.

1550 sessions 972 participants in therapy 99% of EAP clients reported feeling understood and respected

Allowing people to explore their feelings to overcome a sense of hopelessness and helplessness.

Program Impact Across all H&P Programs we see the following results:

92% My ability to perform optimally has or will increase as a result of my participation

Awards & Recognition Questions?

Contact Us.

97%

90%

My personal well-being has or will improve as a result of my participation

My satisfaction with working at the University of Iowa has increased

UI EAP Director, Maggie Moore, awarded Social Worker of Excellence 1st Place Winner for Wellness Programming by the Council of Emergency Medicine Residency Directors

1st Place Winner in the National Wellness Challenge sponsored by the National Consortium for Building Healthy Academic Communities

Family Services

UI Employee Assistance Program

UI Wellness

319-335-3558 familyservices@uiowa.edu

319-335-3558 eaphelp@uiowa.edu

319-353-2973 livewell@uiowa.edu