behind the scenes
At Your Service The women of TriNoma’s Concierge Team tell us why they love their job.
“I love the idea of a workplace which is a 20-minute drive from home and very accessible to MRT. Whenever I have meetings in Makati City, I just park in TriNoma and take the MRT. I personally feel that TriNoma is just an extension of my home,” says Zaida Marielle Yap. Since she started working at TriNoma, Marielle reveals that her family has come to the mall more often as well. It is here where they watch movies, celebrate special occasions, and hear Sunday Mass. Marielle believes in going beyond the extra mile in order to satisfy client requests, whether it’s arranging a proposal dinner or a family vacation. A memorable trip which she helped arrange was for a balikbayan who wanted to take his family somewhere special. Rather than booking them in a traditional resort, Marielle suggested that his family spend their downtime in a Greek-inspired villa in Tagaytay. The trip was a success, and Marielle was happy to be of service to her kababayan.
16 vibe
“Working in TriNoma gives me a sense of satisfaction and accomplishment for a whole day’s work,” says Charie Mae Guamos.
of the guest’s awaiting flight is really a fulfillment. There is a sense of feeling that you did it for your family member, not just for a customer!”
Charie likes making restaurant reservations and confirming flight bookings. She says, “The thought of being a Concierge representative who coordinates with the restaurant receptionist to make the customer’s special occasion possible and to call the airline agent to know the status
It especially makes Charie proud when she manages to make extraordinary experiences for their customers. She once arranged a special dinner where guests were treated to a bonfire next to their private table, and went stargazing to their heart’s desire. It was a memorable night.
Sharmaine Alamin exclaims, “TriNoma is a gift to us, Northerners! I was really amazed how this mall has a very high traffic count. It is a challenging job to be a Concierge representative and serve customers in this mall because of the number of people coming in.” Accessibility is one of the many factors that Aiko Ebardone loves about TriNoma as it allows her to work and spend time with her loved ones. As a member of the Concierge team, Aiko says, “I always feel great whenever I make successful cinema reservations for the guests. It seems like I am a hero for saving the customers from the long queues of a blockbuster movie.” One incident she would never forget is when she helped a family acquire tickets to a highly coveted children’s show. She says, “After the event, a child handed me a piece of paper. On it was an illustration of a little girl carrying a bag, walking in a park with a fountain... The note says, ‘Thank you Ate Aiko!’ Every time she goes to TriNoma, she never fails to drop by at the Concierge booth to say hi.”
She says, “I always love how the customers feel that they are our priority like every time I inform the nursing moms, pregnant women, PWDs as well as the Senior Citizens that they have free access at the Family Lounge, a Priority Lane when taking a cab, and designated parking slots. Customers always said that they feel more at home and valued here in TriNoma.” Let’s
Want to know more about all the fun activities, events,and promotions that you can join in TriNoma? Let’s meet up online! Follow us!
TriNoma.AyalaMalls
trinomatweets
Connect!
ilovetrinoma
Why not give personalized presents a try this holiday season? Get a chance to win gift certificates from MINI ME by joining our online promo! Take a photo of yourself holding your copy of our Holiday 2013 issue, tag @ilovetrinoma and include the hashtag #TriNomaVIBE on Instagram, and you just might be one of four lucky winners. Promo Period: November 9-24, 2013