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Triangle Apartment Association 7920 ACC Blvd., Suite 220 Raleigh, NC 27617 919.782.1165 • 919.782.1169 FAX TAA Office Hours Monday through Friday 8:30am-5:00pm TAA Mission Statement The leading resource committed to the advancement of the rental housing industry through advocacy, engagement, and innovation.


CONTENTS 4 President’s Pen

16 Legal Issues


20 New Members

2019 Board of Directors

26 Calendar of Events

12 Upcoming Education

OFFICERS President

Vice President



April Vasta CAPS, CAM Blue Ridge Companies, Inc.

Kelli Lea CAM, NAAEI Greystar

Rita Zepeda CPM, CAPS, CAM PRG Real Estate Management, Inc.

Craig Nardi CPM S.L. Nusbaum Realty Co.

Immediate Past President


Affiliated with:

Claire Michael CAM Fairfield Residential, LLC

DIRECTORS TAA STAFF MEMBERS Josie H. Eatmon, Executive Director Suzanne Pratt, Director of Professional Development

Rob Boggs CAM TriBridge Residential, LLC

Berry Craven CAMT Ginkgo Residential, LLC

Becki Hale CAM Grubb Ventures Services, LLC

Steve Hayworth Drucker + Falk

Kristi Henderson Redi Carpet, Inc.

Cindy Nitschke CAS Valet Living, LLC

Chris Smith Greystar

Amy Timocko Hawthorne Residential Partners, Inc.

Chris Williams RentPath, LLC

Norm Praet General Counsel Brownlee Whitlow & Praet, PLLC

Vicki Franciosi, Meetings & Events Director Dustin Engelken, Government Affairs Director Susan Williams, Finance Director Meg Palumbo, Communications Manager Dan Pauley, Staff Accountant Alyssa Clair, Education Coordinator Jessica Esposito, Events Coordinator

Franklin Rodriguez Rebecca Rosario-Bueno CAPS, CAMT CAM, NALP, NAAEI Blue Ridge Full House Marketing Companies, Inc.


Bret Smith Akeshia Thomas

Government Affairs:

Products & Services:


Special Events:

Katy Boone Kelly Goehl

Dena Daniels Tim Masters


This issue of the ApartMentor is designed and published by Moonstone Studio, LLC, proud member of the Triangle Apartment Association.

PR & Community Outreach:

Paula Kotarakos Derek Tarrant Kathy Woodard

Natalie Cook-Wooters Sara Cox Elizabeth Godwin-Riley

Chad Anderson Chris Fortune Becki Hale Cindy Nitschke


Rob Boggs Amanda Waldner

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Total Members: 1,089 Total Units: 137,581 Apartment Communities: 590 Suppliers: 275 Management Companie s: 156 IRO: 68

TAA Snapshot as of 01/28/20 19

President’s Pen I am truly honored and privileged to serve as your 2019 Triangle Apartment Association President. My journey to this point started exactly 17 years ago. I was 28 years old with no clue what I wanted to be when I grew up. I had worked many years in the service industry and knew that although I was working hard and was making a living, it wasn’t what I wanted for myself. Working late nights and hoping I would make enough in tips to cover my rent was stressful and tiresome. I had also worked several years in the HR department of a very large company and learned that cubicle life wasn’t for me. It was during another stint in the restaurant world that would change my career path for good. A co-worker of mine suggested that I would be perfect at leasing apartments. Leasing apartments? I had no idea what she meant. You see, I grew up on Long Island, NY where everyone lived at home until they got married and purchased their own home. Apartments were few and far between. I think I only knew two people who had lived in an apartment. I, myself had only moved into my first ever apartment here in Raleigh and hadn’t paid much attention to the person who showed me around and helped me sign the 25-page lease agreement at move in. I figured that leasing apartments had to be better than waiting tables or sitting in a cubicle all day long. I immediately went out and faxed that resume to every classified ad I could find in the newspaper. After several interviews, I landed my first job as a leasing consultant and couldn’t be more excited. I quickly learned that I loved being a leasing consultant. I thrived on the interactions with residents and prospects. I enjoyed being outside on tours while showing off our 40-acre wooded community. Every day was different and I couldn’t get enough. I especially loved a steady paycheck and leasing commissions at the end of each month. My involvement with the Triangle Apartment Association started within my first year in the industry. I still remember getting that fax off the machine with the list of TAA committees and a call to action to join. I had no idea what the Triangle Apartment Association was or what it would mean to me in the future. My manager at the time explained how TAA offered educational opportunities and networking events to all of its members. Then she said the magic words that really got me excited. She said our Regional Manager was very involved and would support my involvement if I was interested. This was a light bulb moment for me. If this was something a Regional supported and was involved in, wouldn’t it be a good idea for me to get involved also? I eventually found my way to the Special Events committee. In case you aren’t familiar, we are the committee that plans all the fun events through they year such as the Trade Show, After Work Networking and the Annual Golf Tournament! Special Events gave me the opportunity to not just meet new people in the industry but also gave me a better insight to everything the TAA offers to all of its members. It opened my eyes to all of the educational classes available that eventually helped me advance to my current role as Regional Manager. I’ve attended

numerous classes through the years, in addition to receiving my NALP, CAM and CAPS credentials through TAA. The Networking events I attend have helped me find vendors when I need them and to make some amazing new friends. I’ve been able to give back to our local community with programs such as the New Lease on Life and donating time at the Eastern NC food bank. Together we get to make an impact with our lobbying efforts at the State Capital and constant meeting with local officials to make sure our voices are heard. These opportunities combined, eventually has led up to me applying for my seat on the Board of Directors. A few years back, the Board of Directors discovered that in 2015 there were 125 volunteers who regularly attended our eight committees. This number doesn’t seem too low until we dug a little deeper. 55 of these amazing people were over achievers and actually sat on more than one committee, meaning we really only had closer to 75 volunteers. The board loves a challenge and set a goal for 2018 to double the number of people who volunteer. I am happy to report we currently have 260 volunteers who regularly attend committee meetings. While this number is slightly higher than our original goal, this is still just a fraction of our members who are involved in some way. As an organization we currently have a 1086 Members, 274 Suppliers, 156 Management Companies, 589 Apartment Communities and 76 Independent Rental Owners. So, this is my call to action. My personal invitation to you to get involved. To join a committee. I am challenging you, to give back to the association that provides so much opportunity to you as a member. Our amazing TAA staff makes hosting these events seem effortless but they are only 10 strong. It is the hard work of every volunteer behind the scenes that helps make our association so successful. The TAA currently has eight different committees for you to choose from. Membership, PR & Community Outreach, Education, Special Events, IRO, Government Affairs, XCEL, and Product & Services. Maybe you aren’t sure which one to join? I urge you to sit in on a few different meetings. Find the one that you are most passionate about. Are you new to the industry or just not sure about knowing anyone at the meeting? Bring a friend! I promise that you will be welcomed into every committee as we were all new once. Not that long ago, my husband asked me why I worked so hard and gave so much to the TAA when I didn’t get a paycheck for it. The answer is easy. What I get in return from this association, from the connections I have made, to the friendships I have formed, to the education I have received, is something that money just can’t buy.

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April Vasta, CAPS, CAM TAA President Blue Ridge Companies, Inc.

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Meet Your 2019 Board of Directors

Officers April Vasta, CAPS, CAM, is a Regional Property Manager with Blue Ridge Companies, Inc. She has worked in the apartment industry for over 17 years, and has been active with TAA for over 16 years serving as co-chair of events such as the President Trade Show and Triangle Achievement Awards. Currently, April is Vice President on the Board of Directors for the New Lease on Life Program, which assists families with affordable housing in the Triangle area, and served on the Nominating Committee. At the state level, April serves on AANC’s Public Relations & Marketing Committee, and at the national level, April serves on NAA’s Apartmentalize (education conference) and Advocate (legislative conference) committees. April loves to spend her free time outside and can most often be found in her “happy place” at Umstead Park with her husband and 2 dogs. Kelli Lea, CAM, is a Regional Manager with Greystar and has worked in the apartment industry for 13 years. Active with TAA for the past 11 years, Kelli has worked on the Education Committee and served a 2-year term as co-chair. During her tenure on Education she helped finalize the Leadership Vice of Excellence Program that begin in 2013; and President has facilitated multiple courses and assisted with trainings. Kelli served as TAA treasurer in 2018 and chaired its Finance Committee. She also serves on the TAA Education Foundation Board of Directors. Rita Zepeda, CPM, CAPS, CAM, is a Regional Director with PRG Real Estate Management, Inc. overseeing their portfolio in the Triangle Area. She has been involved in the apartment industry for over 10 years and in TAA for over 8 years. Treasurer Rita earned the NAAEI Certified Apartment Portfolio Supervisor (CAPS) and Certified Apartment Manager (CAM) credentials and is a Certified Property Manager (CPM) through IREM. Rita is an Honor Graduate from UNC-Chapel Hill and a 2014 graduate of TAA’s Leadership of Excellence Program. She serves as Treasurer of the Board of Directors, is the Chair of the Finance Committee and is a member of the Education and Government Affairs Committees. At the national level, Rita is an NAA Leadership Lyceum graduate, and serves on the Diversity and Inclusion Committee as well as on the Education Committee. She is happily married, has two sons, and a dog. Rita enjoys traveling, practicing yoga, and spending time with family and friends. Craig Nardi, CPM, is a Regional Manager with S.L. Nusbaum Realty Co. and has been working in the Triangle since 2006. Craig has worked in Property Management for the past 22 years in several large markets including Phoenix, Washington D.C., Secretary and Maryland. Within the industry, Craig has a background that is well rounded and has experienced Class A, Lease Up, Single Family Management, Mid Rise Buildings, Property Rehab and Renovations, along with some commercial management experience. In 2009 Craig earned his Certified Property Manager (CPM) credential through IREM. Craig has served as co-chair of TAA’s Government Affairs Committee and currently serves on the AANC Government Affairs Committee.

Claire Michael, CAM, is a Regional Vice President with Fairfield Residential, LLC for the Southeast, overseeing communities throughout North Carolina, Georgia and Florida. She has worked in the apartment industry for 15 years, and earned Immediate her NAAEI Certified Apartment Manager (CAM) credential in 2008. In 2015 Claire was the recipiPast President ent of the Property Management Executive of the Year award at TAA’s TOPS Awards, and in 2017 she graduated from the NAA Leadership Lyceum course. Claire has been active in the TAA for many years, serving on the Public Relations & Community Outreach Committee, Government Affairs Committee, PAC Sub-committee, and Finance Committee. She has served on the Board of Directors for the last five years in many roles, including Treasurer, Vice President and Finance Committee chair. As Immediate Past President she will chair the Nominating Committee. In her spare time, Claire enjoys spending time with her family, exercising, going to the beach and anything outdoors.

Directors Rob Boggs, CAM, is a Community Manager with TriBridge Management, LLC, and an active member of the TAA community. In his job with TriBridge Residential, LLC, he is currently overseeing a new lease-up in the Raleigh market. Rob enjoys working with lease-up and distressed occupancy assets the most as it gives him the opportunity to be hands on with all of his residents. He earned his NAAEI Certified Apartment Manager (CAM) credential in 2016, as well as completed the TAA Leadership of Excellence Program. Rob has been active with TAA for 8 years and is currently serving as the Co-Chair for TAA’s XCEL Committee, and a member of the Special Events Committee. Rob is an avid Disney enthusiast, and enjoys spending his free time at the most magical place on Earth! Rob likes to live every day in accordance with one of Walt Disney’s philosophy’s of “It’s kind of fun to do the impossible!” Berry Craven, CAMT, is a Regional Service Manager with Ginkgo Residential, LLC covering assets in North Carolina and Virginia. He specializes in acquisitions and renovations for owned and managed assets. Berry has been with his company for 18 years and active in the TAA for 14 of those 18 years. He earned his NAAEI Certified Apartment Maintenance Technician (CAMT) credential in 2013 through a TAA scholarship and completed the Leadership of Excellence Program in 2017. He has served on the Membership Committee for 5 years and was the co-chair of this committee in 2016 and 2017. He has helped at many fundraising events and been on task forces for TAA. In his spare time, Berry likes to spend time with family and friends and loves to hunt. Becki Hale, CAM, is a Community Manager at The Carolinian with Grubb Ventures Services, LLC and has been in the apartment industry and involved with TAA for more than 20 years. Becki has earned her NAAEI Certified Apartment Manager (CAM) credential. During that time she has served on multiple TAA Committees and found her home with the Special Events Committee. In previous years, Becki served as co-chair of TAA’s flagship events: TOPS Awards and the annual Trade Show. Currently she is in her second year as co-chair of the Special Events Committee, which oversees all the networking events

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for the association. Becki and her husband Robert are the proud parents of two teenagers, Emma and Miles. In her spare time she enjoys spending time with her family and friends. Steve Hayworth is the Director of Maintenance for Drucker + Falk and is responsible for the oversite of all maintenance, renovation, and capital improvement projects for the company’s portfolio of nearly 30,000 units. He has worked in the apartment industry for over 33 years, and holds General, Mechanical, Plumbing, Electrical, and Home Inspector licenses for the State of North Carolina. Steve is a CPO Instructor and an EPA, CFC Proctor. He has been an instructor for TAA since 1999 and was elected to a two-year term on the board in 2002. During this time, he also co-chaired the Membership Committee. Steve also enjoys spending time with his family, boating and traveling! Kristi Henderson is an Account Manager with Redi Carpet and has worked with the apartment industry for the past 11 years in the triangle area. Kristi has been an active member of TAA and the Special Events Committee during this time. She completed a 3-year term as Special Events Co-Chair and still volunteers regularly, has been a part of multiple task force and focus groups, and most recently co-chaired Casino Night. Kristi enjoys DIY household projects, Tar Heel Basketball, live music, and going to the beach regularly with her two teenage boys and family. Cindy Nitschke, CAS, is a Regional Sales Executive for Valet Living, LLC. She has been in the apartment industry for over 26 years. Cindy started working onsite while attending Oklahoma State University and worked onsite for 9 years before becoming a Supplier Member in 1999. Cindy has served on, chaired numerous committees throughout her career, and served on the Board of Directors and as secretary of the Executive Committee in 2001-2002. Cindy was the proud recipient of the TAA “Associate of the Year” award in 2001. Most recently, Cindy has been a member of the Special Events Committee and Co-Chair of the Trade Show Committee. She currently is also a member of the AANC Supplier’s Council. Cindy has been blissfully married for 24 years and has 2 children and a dog. In her spare time, she loves watching football and spending time with friends, traveling, and being a “dance mom” and a “wolfpack mom.” Franklin Rodriguez, CAPS, CAMT, is a Rover Service Manager with Blue Ridge Companies Inc., and has worked in the apartment industry for 14 years. He earned his NAAEI Certified Apartment Maintenance Technician (CAMT) credential in 2010, and his NAAEI Certified Apartment Portfolio Supervisor (CAPS) credential in 2015, and is also CPO and CFC certified. Franklin has been an active volunteer with TAA for 14 years and currently serves on the Government Affairs Committee. In his free time, Franklin loves going to Duke football and basketball and enjoys being a member of the TAA. Rebecca Rosario-Bueno, NALP, CAM, NAAEI, is a trend-spotting visionary with over 27 years of tried and true onsite and corporate property management experience. She is President of Full House Marketing, Inc.® North Carolina, a single resource for lease up and marketing services, staffing and talent acquisition, and training and talent development. Rebecca is Co-founder of, a property management policy creation company and an Apartmentor.© She is the immediate past AANC Supplier Council Chair, an AANC Board

Member, and a NAAEI faculty member. Rebecca is a multiple NAA Education Conference Speaker, Presenter and Facilitator. She is married with three children and loves to travel and dance salsa; especially when dancing in new places and meeting new faces. Christopher (Chris) M. Smith is a Senior Director of Real Estate with Greystar, overseeing 16,000 units/56 communities. He has worked in the apartment industry at all operational levels for over 20 years, and a member of TAA for 13 years. Chris has worked within the advocacy arm of the Association serving on the Government Affairs Committee, the Super PAC, and, on the state level, serving on the AANC Government Affairs Committee. In his free time, Chris enjoys physical fitness, outdoor activities and spending time with family. Amy Timocko, CAPS, is a Regional Vice President with Hawthorne Residential Partners, Inc. She has worked in the industry for 19 years and been involved with TAA for 15 years. Amy earned her NAAEI Certified Apartment Portfolio Supervisor (CAPS) credential in July 2018. Amy has served on many TAA committees, yet enjoys the Government Affairs Committee where she has served for many years. She is also an AANC Board of Directors member, representing the Fayetteville market. She is married with three children, loves to travel, bake and hang out with the family. Chris Williams is a Senior Sales Executive with RentPath, LLC, a digital marketing and business solutions company that is dedicated to serving the multifamily industry. With 17 years of experience in the apartment industry and as a member of the TAA, he has served on the PR & Community Outreach committee for 7 years, recently completing a 3-year term as the committee Co-Chair. During this time, the PR & Community Outreach committee helped create A New Lease on Life (NLOL), TAA’s transitional housing program designed to help families who have become homeless get back on their feet. Prior to joining RentPath, he spent 11 years in various onsite roles including Property Manager overseeing both new construction and stabilized assets. He also served as a Sales Trainer for Altman Management working with the Director of Training for Signature Sales Classes as well as providing field training and comprehensive development of marketing plans for challenged assets. Chris is a graduate of North Carolina State University and remains a proud Wolfpack alumnus. When not working, he enjoys time at the beach, jogging, spending time with family and friends, volunteering with charitable organizations, and attending First Presbyterian Church in Durham, NC.

General Counsel Norm Praet (General Counsel) is a Partner with Brownlee Whitlow & Praet, PLLC in Raleigh and has been affiliated with the apartment industry for 16 years. With TAA, Norm has been an active member of the Government Affairs Committee and the Independent Rental Owners (IRO) Planning Committee. Norm also sits on the Board of Directors for the Apartment Association of North Carolina (AANC), and on the Legislative Committee of the National Apartment Association (NAA). Prior to moving to North Carolina in 2007, Norm was active in the New Jersey Apartment Association and the Metropolitan Real Estate Investors. In his spare time Norm coaches soccer with his son Daniel and is an active Y-Guides tribe member with his daughter Hannah.

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2019 Membership Dinner Meeting

WOW! What a way to kick off our 35th Anniversary Year! TAA hosted its Annual Membership Dinner Meeting and Board of Directors Installation on January 17 at the Raleigh Marriott Crabtree Valley Hotel with 302 members and guests present. A Networking Hour provided everyone the opportunity to re-connect and visit before the dinner and program. Claire Michael, Outgoing TAA President and Regional Vice President with Fairfield Residential, LLC, welcomed everyone and provided general remarks before inviting Rita Zepeda, TAA 2019 Treasurer and Regional Director with PRG Real Estate Management, Inc. to join her on stage. The two recognized our 2019 Business Partners while providing each company with a plaque of appreciation.

Blue Ridge Companies, Inc. shared a few words of introduction and then Claire Michael administered the Oath of Office to TAA’s President April Vasta, Regional Manager with Blue Ridge Companies, Inc. The 2019 TAA Officers and Board of Directors were then installed. (Read our 2019 Board of Director’s bios on pages 6 & 7 of this issue of the ApartMentor.) The evening’s Featured Speaker, Veronika Scott, was welcomed to the stage by Kelli Lea, TAA Vice President and Regional Manager with Greystar. Veronika Scott, the CEO and Founder of The Empowerment April Vasta and Terry Ragland Plan, spoke to the group on the topic of “Empowerment through Employment.” A special thank you to Veronika for sharing her very inspirational story of her journey.

Julie Chu Zhang, Claire Michael, Andy Meador, Judy Wade

Claire Michael and Andy Meador, TAA 2017 President and Vice President, Director of Capital Projects with McDowell Properties, LLC, then recognized the 2018 Committee Co-Chairs and the exiting 2018 Board of Directors. Terry Ragland, TAA 2007 President and Regional Manager with

2018 Committee Co-Chairs

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Installation of 2019 Board of Directors

Thank you to our 2019 Business Partners for their support and to all who joined us for a very special evening.

TAA’s Volunteer Appreciation Reception Before the Dinner Meeting, a Volunteer Appreciation Reception was held to recognize the TAA’s 2018 volunteers. There were over 250 invitations to this private event, based on the criteria of attending at least one committee meeting throughout 2018. Each invitee was awarded a pin to recognize their service. Thank you, again, to each and every person who volunteered in 2018!

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Brownlee Whitlow & Praet, PLLC is a property solutions law firm! We provide full-service legal and business solutions to managers and owners of rental property and communities in North and South Carolina. Our Firm sets itself apart by providing not only critical legal analysis, but also offering our clients the real-world implications leading to the most meaningful and economically efficient solutions. With offices in Raleigh, Charlotte, and Charleston we assist our clients in all aspects of landlord-tenant law including: PURCHASE AND SALE OF PROPERTY INCLUDING CONTRACT NEGOTIATION AND SEC COMPLIANCE LEASE AND LEASE ADDENDUM PREPARATION AND NEGOTIATION POLICY REVIEW & COMPLIANCE ASSISTANCE DEFENSE OF PROPERTY RELATED CLAIMS COLLECTIONS EVICTION APPEALS FAIR HOUSING COMPLIANCE & DEFENSE MUNICIPAL CODE VIOLATION REPRESENTATION __________________________________________________________________________________ Please contact us at:

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Be A Part of the Legacy

When you give, your donation provides support for the development and advancement of apartment industry professionals in the Triangle area through continuing education courses/seminars/workshops, NAAEI credential programs and certifications; provides scholarships for industry education and funding for career‐oriented resources benefiting rental housing owners and operators; further, continually enhances the state‐of‐the‐art Education Training Center through technology and upgrades. With your donation today, your name will be permanently displayed. Visit our website for more details and to make your donation:



Congratulations goes out to the following individual who has earned the Certified Apartment Portfolio Supervisor (CAPS) credential from the National Apartment Association Education Institute (NAAEI).

Jay Coleman | Capital American Services, LLC



Congratulations go out to the following individuals who have earned the National Apartment Leasing Professional (NALP) credential from the National Apartment Association Education Institute (NAAEI).

Jill Aviles | Lake Woodard Apartments Amy Bowman | Woodland Heights of Burlington Coretta Charles | Concord Apartment Homes Rachel Duncan | The Edison Lofts Amber Gluckin | The Aster Haley Hill | Management Services Corporation

Bianca Little | River Haven Apartment Townhomes Jocelyn Reed | Ashley Park in Brier Creek Victor Rotella | Creekside at Crabtree Stefan Schmidt | Creekside at Crabtree Ethan Smith | Chatham Forest De’Qaiun Walker | Artisan at Brightleaf

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education classes 2019 Certified Pool/Spa Operator (CPO) Course & Exam Opportunities February 8 – 9 March 22 – 23 April 26 – 27 May 17 – 18 September 13 – 14 8:30am – 5:00pm Full Course Fee: $279 Members Re-Take Exam Fee: $179 Members

Instructor: Andy Meador, CAMT, Director of Capital Projects with McDowell Properties Please note! All CPO courses will be held on a Friday and Saturday. All those seeking CPO re-certifications must attend both days.

Breakfast & Lunch Sponsorships Available!

HVAC – Electrical Diagnostics February 19 & 26 9:00am – 4:00pm Both Days $500 Members Five (5) Continuing Education Credits (CECs) per session Instructor: David Cameron, HVACR Training, LLC Location: David Cameron HVACR Training, LLC Facility (Garner, NC) This Hands-On training will provide an introduction to electricity and common electrical circuits used in HVAC. Each participant will measure voltage, current, and resistance on a project they wire from basic diagrams and schematics provided. The Instructor will explain the use of OEM diagrams and various test instruments. Low

voltage wiring requirements and basic troubleshooting measurements will be included. It also combines OEM diagrams and practical diagnostic processes to most effectively resolve any electrical breakdown. Participants will apply their knowledge using diagrams, basic circuits and live equipment; strategies for troubleshooting components and controls. Accessory devices will be provided. The primary objective of this class is to reduce downtime by expediting the diagnosis.

Limited Seating Available!

HVAC – Refrigerant Diagnostics March 5 & 12 9:00am – 4:00pm Both Days $500 Members Five (5) Continuing Education Credits (CECs) per session Instructor: David Cameron, HVACR Training, LLC Location: David Cameron HVACR Training, LLC Facility (Garner, NC) Refrigerants, primary circuit components and their function together are thoroughly explained in this intensive introduction to the “heart and veins” of our business. The primary objectives are to understand basic circuit flow and test measurements. Participants will use various OEM charging charts to achieve correct refrigerant quantity with air

conditioning and heat pump examples. This class will include an introduction to diagnostic measurements and strategies. Most equipment breakdowns are resolved when the technician literally goes “back-to-the-basics.” Participants will also learn how to measure indoor airflow and use operating pressures, superheat and subcooling to identify the root cause on the first call. The objective is to employ a “no-fail” troubleshooting strategy for any indoor comfort system complaint.

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Limited Seating Available!

Please visit TAA’s website for full details about each class and to register online for courses and seminars: All classes are held in the TAA/Response Team 1 Education Center unless otherwise noted. Registration deadlines are one week prior to course date unless otherwise noted.

Grow your business with TAA. Get face time with your target market and build meaningful connections with

TAA Education Sponsorships! Visit our website for current availability.

Through the Eyes of an Asset Manager


April 9 9:00am – 3:30pm $129 Members Three and a half (3.5) Continuing Education Credits (CECs) Instructor: Leslie Mathis, Owner of Streamline Multifamily Group

branding for your property. Each individual will take away tools to implement once back onsite or in their office. The class is geared to managers, aspiring managers, new regionals, and any multifamily professionals looking to enhance their operational skills.

During “Through the Eyes of an Asset Manager” we will take a deep dive into financials, operational strategy, and

Supplier Success April 22 9:30am – 3:30pm $99 Members Instructor: Vicki Sharp, NALP, CAPS, CDPM, & NAAEI Faculty

The Supplier Success course offers an overview of the apartment industry and recommends ways that suppliers can maximize partnerships with apartment owners, management companies and association members. Take your first step toward establishing your career in the apartment industry!

Fair Housing – 2 Sessions! April 23 8:30am – 11:30am | Maintenance Session 1:30pm – 4:30pm | Office Session $35 Members per Session (Special price in honor of our 35th Anniversary!) Three (3) Continuing Education Credits (CECs) per session This is a must-attend seminar for new employees, owner/ operators, as well as apartment community management service teams!

Topics include: • Definition of discrimination • Seven protected classes • Basic laws covering fair housing • Discriminatory housing practices • Screening process • Steering • FHA Service/Emotional Support Animals

AANC Lease Review Seminar April 25 9:00am – 4:30pm $129 Members Six (6) Continuing Education Credits (CECs)

This course will cover the AANC Lease and Addendums. This session is for current Blue Moon lease users only.

Instructor: Todd Whitlow, Partner with Brownlee Whitlow & Praet, PLLC

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The Triangle Apartment Association’s 2019 Trade Show New Venue

New Floor Plan

Wednesday, May 1 with



NC State Fairgrounds Jim Graham Building 4:30pm – 8:30pm

Early Bird Cost: TAA Owner/Operator Members $25 Owner/Operator Non-Members $35

Effective 3/1: TAA Owner/Operator Members $35 Owner/Operator Non-Members $45

Registration closes on Wednesday, April 24. If you are not able to pre-register, you will be able to register at the show as a Walk-In. The cost for Walk-In Registration is $50 for TAA Owner/Operator Members and $60 for Owner/Operator NonMembers. Trade Show attendance is limited strictly to Owner/Operators and exhibiting Supplier member companies. As this is a business show, TAA kindly requests that children not be brought to the show.

Register online at

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Attention TAA Suppliers: Reserve Your Booth Today This year’s Trade Show promises to be an exciting event that you won’t want to miss. The Annual Trade Show offers you one of the best ways to reach the largest number of multifamily housing professionals in a relatively short amount of time. Remember: Only exhibiting Supplier Members may attend the Trade Show so reserve your booth today.

2019 Trade Show Booth Prices Must be paid in full by April 22, 2019.

Booth Pricing:

Early Bird Price if Full Payment Price with Full Payment Received By 2/28/19 Received By 4/22/19

10’ X 10’ Booth___________________________ $750________________________$800

10’ X 10’ Corner Booth________________________ $825________________________$875

10’ x 20’ Booth__________________________ $1,150______________________ $1,200

1 0’ x 20’ with a Corner Booth__________________ $1,225______________________ $1,275 the ApartMentor | January–March 2019 15

legal Issues


In all landlord-tenant matters, other than non-payment of rent, the most litigated issue is probably security deposits. The security deposit rules are fairly basic, but property managers often become ensnared in the related process. We will start at the beginning and try to point out more common potential pitfalls along the way, but will not be able to touch on every aspect of the NC Security Deposit Act. How much can we collect? Statute: The security deposit shall not exceed an amount equal to two weeks’ rent if a tenancy is week to week, one and one-half months’ rent if a tenancy is month to month, and two months’ rent for terms greater than month to month. Comment: This gets more confusing when you look try to figure out exactly what is “security deposit”. Unfortunately, the law is not quite as clear on this point. We know that it is not a “pet deposit” and that a landlord may charge a reasonable, nonrefundable fee for pets kept by the tenant on the premises. Any other fees held on behalf of a resident or that may be credited back at any time to the resident may be included in calculating the amount of the security deposit, including a deposit of the last month’s rent since this amount must be held in escrow on behalf of the resident. Where can I keep the deposit? Statute: Security deposits from the tenant in residential dwelling units

shall be deposited in a trust account with a licensed and federally insured depository institution or a trust institution authorized to do business in this State.

completed within 30 days, the landlord must provide the tenant with an interim accounting, followed by a final accounting within 60 days after the termination of the tenancy.

Comment: There are some instances where a landlord may post a bond, but those are rarely used. This becomes confusing when viewed against the North Carolina Real Estate Commission requirements for escrow funds, which no longer require that funds be held in a North Carolina institution. In this case, the Security Deposit Acts trumps the Real Estate Commission regulations and the money will be required to be placed in a North Carolina institution.

What constitutes the termination of the tenancy can sometimes be a source of confusion. In some instances, a tenant will surrender possession of the home before the lease term has expired. Unless the landlord agrees to an early termination of the lease, generally, the tenancy should not terminate until the expiration of the originally agreed-upon lease term or the home is re-rented, but the wrong judge or magistrate could take a different view.

When can I apply the funds to money owed? Statute: Upon termination of the tenancy, money held by the landlord as security may be applied as permitted in G.S. 42-51 or, if not so applied, shall be refunded to the tenant. Comment: Timing of taking the security deposit can be an issue. As emphasized above, it can’t be touched until the termination of the tenancy. The law states that the landlord has 30 days after the termination of the tenancy either to apply the security deposit or to refund it to the tenant. At the end of the 30 days, the landlord must provide the tenant with a written itemization of any damages, together with the balance of the security deposit. If the landlord’s assessment cannot be the ApartMentor | January–March 2019 16

What deductions can I make? Statute: Security deposits for residential dwelling units shall be permitted only for the following: (1) The tenant’s possible nonpayment of rent and costs for water or sewer services provided pursuant to G.S. 62-110(g) and electric service pursuant to G.S. 62-110(h). (2) Damage to the premises, including damage to or destruction of smoke alarms or carbon monoxide alarms. (3) Damages as the result of the nonfulfillment of the rental period, except where the tenant terminated the rental agreement under G.S. 42-45, G.S. 42-45.1, or because the tenant was forced to leave the property because of the landlord’s violation of Article 2A of Chapter 42 of the General Statutes or was constructively evicted by the landlord’s violation of G.S. 42-42(a).

(4) Any unpaid bills that become a lien against the demised property due to the tenant’s occupancy. (5) The costs of re-renting the premises after breach by the tenant, including any reasonable fees or commissions paid by the landlord to a licensed real estate broker to re-rent the premises. (6) The costs of removal and storage of the tenant’s property after a summary ejectment proceeding. (7) Court costs. (8) Any fee permitted by G.S. 42-46. This is the area where we see the most confusion. Some landlords believe the funds are available for any fees or costs a tenant may owe. Unfortunately, application of the deposit is limited to the 8 items above. We have outlined some modifiers in the language that you should pay particular attention. It appears only certain water bills are allowed under sections (1) or (4) above. Also, unless specified above, a bill must be become a lien to be deducted. Section (2) above is modified by further in the statutes which states that the landlord may not withhold as damages part of the security deposit for conditions that are due to normal wear and tear nor may the landlord retain an amount from the security deposit which exceeds his actual damages. There is no clear

legal definition of “normal wear and tear.” The North Carolina Real Estate Commission provided some guidance on the subject when it stated that for the most recent tenant in the home, the landlord cannot charge him/her “to replace such items as carpet, plumbing, or appliances which need replacement because they are old and worn out. In fact, [he/she] cannot be charged for even contributing to the normal wear and tear of such items.” The NC REC went on to say, “On the other hand, if [the tenant] caused the item to wear out because of [his/her] mistreatment of it, [he/she] may be charged for the amount of unusual wear which [he/she] caused (but not the entire cost of replacement).” The REC also asserted that, “Ordinarily, costs for routine cleaning and maintenance (painting, carpet cleaning, etc.) may not be deducted from [the] security deposit. However, if [the tenant] leave[s] the property so filthy that unusual or extraordinary measures are necessary to clean or restore the premises, the landlord may deduct the cost of such cleaning from [the] security deposit.” So, even “normal wear and tear” is open to dispute. Just because a fee is not allowed by the Security Deposit Act does not mean that you cannot sue a

the ApartMentor | January–March 2019 17

resident to recover it; it merely means that you cannot deduct if from the Security Deposit. If there are fees that you cannot deduct but still will seek to collect, it is a good idea to send the resident both an accounting of their security deposit and a final statement of account stating everything that you believe the resident owes. In the current litigious era in North Carolina, it is wise to closely review your practices. Improper application of a security, if found to be in “willful noncompliance,” can result in the landlord not only having to return the security deposit but pay the attorneys’ fees and costs of the resident as well. Speaking of the current debt collection related lawsuits, it is interesting to note that despite all of the claims alleging that landlords were not allowed to charge court costs, the court costs are specifically provided for as an allowable deduction from the security deposit. This article is not legal advice and should not be relied on us such. You should seek advice from your attorney for your specific matters.

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919.405.7189 the ApartMentor | January–March 2019 18

2018 TAA New Construction Bus Tour On November 29, TAA held its Bus Tour highlighting new construction communities. Attendees gathered on the Skydeck of The Dillon to network and to hear the afternoon’s itinerary. After boarding two buses, the attendees heard information from the moderators about the market, including new product trends, acquisitions, dispositions, sales transactions, and recent top trades. While on tour, there were stops at four communities, which provided an opportunity for each to showcase their product. After the final tour, attendees enjoyed a buffet and more networking at Morgan Street Food Hall. Special thanks to the 2018 Premier Business Partners, Bus Tour Moderators, Host Communities, and attendees! Bus Moderators: Craig Cadwallader, Avison Young and Julie Spencer, Kaplan Companies

Host Communities

The Aster, Greystar

Lantower Weston Corners, Greystar

Bainbridge Lake Crabtree, The Bainbridge Companies

The Dillon, Kane Residential

the ApartMentor | January–March 2019 19

New Members MANAGEMENT COMPANIES Ferebee Properties Operating Company, LLC 701 Treybrooke Cir Greenville, NC 27834 Contact: Kacie Layton 252-689-3060 Signature Property Group 305 Blandwood Ave Greensboro, NC 27401 Contact: Michele Liakos 336-266-1619 Tristar Group 3200 Glen Royal Rd, #111 Raleigh, NC 27617 Contact: Laura Ryan 919-610-7656

COMMUNITIES Audubon Lake 501 Audubon Lake Dr Durham, NC 27713 Contact: Sylvia Scott 919-631-9616 Units: 220 Elevate Brier Creek 9921 Horizon Overlook Dr Raleigh, NC 27617 Contact: Tyler Anderson 919-800-9477 Units: 224 Glenbrook West I & II 4904 Garrett Rd Durham, NC 27707 Contact: Matt Roberts 919-493-0540 Units: 173 Indigo Apartments 100 Adelaide Cir Morrisville, NC 27560 Contact: Shari Hooker 919-957-4633 Units: 488 Pine Ridge 1 Swiftstone Ct Durham, NC 27713 Contact: Chanita Mills 919-484-1000 Units: 332

Ravenswood Reserve Apartments 3720 Ashbrook Dr NW Wilson, NC 27896 Contact: Janna Watson 910-791-3354 Units: 60 Rocky Mount Mills 1141 Falls Rd Rocky Mount, NC 27804 Contact: Timothy Rogers 228-324-3934 Units: 115 Solis Brightleaf 1005 West Main St Durham, NC 27701 Contact: Mollie Dawson 919-317-2927 Units: 194 Sutton Station 5836 Fayetteville Rd Durham, NC 27713 Contact: Tish Anderson 919-484-1060 Units: 48 Tau Valley, LLC 237 South Winstead Ave Rocky Mount, NC 27804 Contact: Amanda Stalls 252-443-6114 Units: 155 The Villages at Westford 205 Lowell Rd Apex, NC 27523 Contact: Whitney Bruce Wildwood Trace, LLC 2140 Pine Tree Ln Rocky Mount, NC 27804 Contact: Stephanie Taylor 252-977-7090 Units: 168

INDEPENDENT RENTAL OWNERS Ball Rentals 1401 Aversboro Rd, Ste 206 Garner, NC 27529 Contact: Douglas Ball 919-661-6268 Units: 119 Choice Rentals LLC 317 Lantern Ridge Ln Cary, NC 27519 Contact: Peter Cheng 919-219-4787 Units: 16

the ApartMentor | January–March 2019 20

MasterKey Property Management, LLC 150 Cornerstone Dr, Suite 202 Cary, NC 27513 Contact: Robert Dell’Osso 919-655-3950 Units: 55 Silver Lining Homes, LLC 8513 Cottontail Ct Wake Forest, NC 27587 Contact: Joshua Rathbun 919-449-4952 Units: 6 Ticon Properties 5836 Fayetteville Rd, Suite 201 Durham, NC 27713 Contact: Chercez Mangum 919-484-1053 Units: 785

SUPPLIERS All Fire Services, LLC PO Box 6574 Statesville, NC 28687 Contact: Larry Holbrook 704-838-1011 Emergency Service Contractors, Fire & Safety Equipment Supplies Bath Fitter Commercial 182 Cleveland Crossing Dr Garner, NC 27529 Contact: Joe Sheets 919-610-5204 Bathtubs or Countertops: Repairs and Refinishing Cart Doctor 1007 Denim Dr Erwin, NC 28339 Contact: Glenn Avery Telephone: 910-891-7637 Golf Cars/Carts Cinch Kit 9777 West Gulf Bank Rd Houston, TX 77040 Contact: Andy Cordina 844-422-4624 Bathtubs or Countertops: Repairs and Refinishing; Building & Construction Supplies; Renovation & Capital Improvement Contractors; Renovation Supplies; Turn Service Contractors Elite Play Equipment 8801 Fast Park Dr, #301 Raleigh, NC 27617 Contact: Dawn Mooney 855-437-9600 Playground & Park Equipment

FINCOR Construction 305 Compton Ave Laurel, MC 20707 Contact: Michael Finn 410-357-9458 General Contractors HFF, LP 4242 Six Forks Rd, Suite 876 Raleigh, NC 27609 Contact: Jeff Glenn 919-573-4646 Financial/Brokerage Services Highland Roofing Company 7429 ACC Blvd, Suite 113 Raleigh, NC 27617 Contact: Michael Heidelberg 919-977-9114 Renovation & Capital Improvement Contractors; Roofing

Jenkins Restorations 1304 Industrial Dr Matthews, NC 28105 Contact: James Thomas 757-570-0814 Emergency Service Contractors; Renovation & Capital Improvement Contractors

Restoration 1 of Durham-Greensboro 1601 East Geer St Durham, NC 27704 Contact: Todd Harris 919-241-7311 Emergency Service Contractors; Mold Remediation Contractors; Odor Control

Kitchen Rehabs, LLC 101 Clardona Way Holly Springs, NC 27540 Contact: Joe Richter 919-271-3473 Renovation & Capital Improvement Contractors

Securitas Security Services USA, Inc. 2500 Gateway Centre Blvd Morrisville, NC 27560 Contact: Jason Stallings 704-773-5779 Security, Surveillance or Alarm Service

Northstar Environmental Group, Inc. 417 Blythe Ave Gallatin, TN 37066 Contact: James Kutzer 919-745-7900

Integrated Mechanical Systems, LLC PO Box 17225 Raleigh, NC 27619 Contact: Marsha Ammons 919-615-4017 HVAC Contractor

PowerWash Plus, LLC 1701 Woodland Rd Garner, NC 27529 Contact: Enno Sibul 919-706-5237 Gutter Cleaning & Pressure Washing Contractors

J&D Sprinkler Co., Inc. 315 West Main St Clayton, NC 27520 Contact: Ashley Graham 919-553-2356 Emergency Service Contractors; Fire & Safety Equipment Supplies

Property Playbook, LLC 501 Otway Rd Wake Forest, NC 27587 Contact: Lori Valenti Webb 781-454-7514 Advertising; Consultation Services


Recovery Roofing & Restoration 1738 Hillandale Rd, Suite 102 Durham, NC 27705 Contact: Matt Lodata 919-371-8990 Roofing; Roofing Vent Repair Contractors

Specialized Refinishing Co. 1824 Thorpshire Dr Raleigh, NC 27615 Contact: Brian Mangels 919-747-4800 Bathtubs or Countertops: Repairs & Refinishing; Cabinetry: Repairs, Resurfacing, & Refinishing Spectrum Paint 520 Hinton Oaks Blvd, Ste 300 Knightdale, NC 27545 Contact: Brad Brock 919-261-1220 Paint and Wallcovering Supplies SuiteAmerica 4208 Six Forks Rd, Suite 1000 Raleigh, NC 27609 Contact: Karen Kuehm 919-797-5699 Corporate Housing; Relocation Services

Day of Service TAA’s PR & Community Outreach hosted its first annual “Day of Service” on November 13, 2018. Over 40 TAA members volunteered at the Food Bank of Central & Eastern North Carolina sorting potatoes to go out in meal boxes to local families in need. Thanks to everyone who was able to attend and help out, our volunteer group was able to bag 10,600 pounds of potatoes and helped provide more than 8,000 meals with just 2.5 hours of work! If you missed this session, don’t worry! We already have our next Day of Service planned for March 21, 2019. Pre-register online, we have limited space available! www. the ApartMentor | January–March 2019 21

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Thank you to our 2018 TAA Ambassadors! Your role is important within our association and we value your commitment to helping new members find their way! We appreciate you and look forward to another year of great connecting. Andrea Phillips | Baker Roofing Berry Craven | Ginkgo Residential, LLC Chris Fortune | Red Rhino Group Cindy Nitschke | Valet Living, LLC Danny Young | Prosource Fitness Equipment Dena Daniels | TradeMark Property Services, Inc. Elizabeth Godwin Riley | The Liberty Group Kathy Bell | ePremium Insurance, LLC Kelly Goehl | Spangler Restoration Natalie Cook-Wooters | Redi Carpet, Inc. Rob Boggs | TriBridge Residential, LLC Sydney Bryan | The Liberty Group Todd Whitlow | Brownlee Whitlow & Praet, PLLC If you are interested in being a 2019 TAA Ambassador, please contact us! You can email for more information. the ApartMentor | January–March 2019 22

Your Name Here

TAA Political Action Committee The TAA-PAC is a North Carolina state-registered Political Action Committee. Investments made to the TAA-PAC support local and state candidates who represent good government and understand the needs and concerns of the rental housing industry. The TAA-PAC trustees seek out and evaluate candidates for local and state elected offices who support policies that enable rental housing providers to continue to provide high-quality homes that remain accessible and affordable. TAA-PAC investments can only be accepted from individual TAA members via cash, personal check or credit card. Visit our website to donate online:

PAC Membership Levels and Benefits Individuals interested in joining PAC are encouraged to make their annual contribution or pledge in January of each year. While contributions will be accepted all year, PAC membership is granted only for the calendar year, regardless of when the contribution is made, and individuals are encouraged to contribute early so that they can enjoy full-year access to the events and benefits outlined below. Contributions are accumulated throughout the calendar year and your Membership Level changes accordingly.

Representative’s Club: $50

• Invitation to participate in quarterly conference calls. • Invitation to quarterly breakfast events.

Senator’s Club: $150

• Invitation to participate in quarterly conference calls. • Invitation and complimentary admission to one quarterly breakfast event. • Recognition on materials at any PAC-related functions. • Invitation to the Annual Elected Official’s Reception.

Quarterly Conference Calls: These calls will allow PAC leadership to provide updates on fundraising targets and accomplishments, as well as to discuss strategy and upcoming events. The conference calls are open to all membership levels.

Vice President’s Club: $500

• Invitation to participate in quarterly conference calls. • Invitation and complimentary admission to two quarterly breakfast events. • Recognition on materials at any PAC-related functions and special verbal recognition at all PAC functions. • Invitation to the Annual Elected Official’s Reception. • Membership on the Board of Trustees and one vote.

PAC Events Schedule and Access

President’s Club: $1000

• Invitation to participate in quarterly conference calls. • Invitation and complimentary admission to all quarterly breakfast events. • Recognition on materials at any PAC-related functions and special verbal recognition at all PAC functions. • Invitation to the Annual Elected Official’s Reception. • Membership on the Board of Trustees and three votes. • Eligibility to serve as PAC Chairperson. the ApartMentor | January–March 2019 23

Quarterly Breakfast Events: The PAC will hold quarterly breakfast events featuring an elected official, speaker, or panel from all levels of government including federal, state, and local officials. Tickets will be sold for the event, but attendance will be limited to PAC Members. Elected Official Cocktail Reception: The PAC will host an Elected Official Cocktail Reception featuring federal, state, county and municipal elected officials. Tickets will be sold for the event, but attendance will be limited to PAC Members at the Senator’s Level and above.

Mark Your Calendars for

Throughout the year, NAA offers dynamic meetings, conferences and expositions. Take the time to learn from thought leaders, hear from trend spotters and network with industry professionals so you can drive your organization and career forward.

February 12-13, 2019 Orlando

March 5-8, 2019 Washington, D.C.

June 26-28, 2019 Denver

September 23-25, 2019 Atlanta

CampusConnex brings together industry professions all looking to take their student housing operations to the next level.

At Advocate each March, NAA members and affiliates join together on Capitol Hill to take action on the industry’s issues in front of all 535 members of Congress.

At the industry’s largest and premiere event of the year, immerse yourself in the latest trends and strategies; network with more than 9,500 industry players.

Maximize is the industry’s sole conference dedicated to asset management and long-term value creation in apartment housing portfolios.

the ApartMentor | January–March 2019 24

TAA held its final After Work Networking event of 2018 on Tuesday, December 4 at Wild Wing Café in Brier Creek. Over 170 member attendees enjoyed a relaxing evening of networking with colleagues and friends. And, after such a busy year, this was the perfect way to wrap up the 2018 calendar of events. A collection drive was also held, during the event, for Toys for Tots and this turned out to be a huge success. We collected 192 toys and Wild Wing Café made a donation to Toys for Tots in the amount of $155.40. Thank you to everyone who contributed for your generosity!

Thank you to our Champion Business Partners for serving as the exclusive sponsors for the 2018 After Work Networking events. Their support was instrumental in allowing us to plan and present four awesome networking opportunities for the membership. In total, over 600 attendees joined us at those four events.

A big congratulations to the staff at Clairmont at Brier Creek for winning a $100 gift card to Wild Wing Café for a staff lunch. After Work Networking is open to all TAA members, with no cost to attend. Watch for details because TAA will be hosting two in 2019, one on July 9 and one in December. The Membership Committee held their final Membership Drive event in conjunction with the December After Work Networking. TAA members who referred a new member that joined were afforded the opportunity to spin the prize wheel. Prizes from this year included two Apple Watches, over $1,300 in gift cards, and lots of fun technology! Thank you for all your new member referrals! the ApartMentor | January–March 2019 25

February 7


CAM Program Begins 9:00am – 5:00pm

CAS Program Begins 9:00am – 5:00pm



Independent Rental Owner Lunch Meeting 11:30am – 1:30pm TAA’s Large Conference Room


Property Financials 9:30am – 3:30pm

HVAC Electrical Diagnostics Day 1 of 2 9:00am – 4:00pm David Cameron HVACR Training, LLC Facility



CPO 8:30am – 5:00pm

Inside the Multifamily Mind (Supplier Seminar) 9:00am – 3:00pm Brier Creek Country Club



Executive/Board of Directors Meeting

HVAC Electrical Diagnostics Day 2 of 2 9:00am – 4:00pm David Cameron HVACR Training, LLC Facility

All classes are in the TAA/Response Team 1 Education Center unless otherwise noted. Please visit the TAA Website at for a complete list of Courses, Events & Committee Meeting dates and times.








HVAC Refrigerant Diagnostics Day 1 of 2 9:00am – 4:00pm David Cameron HVACR Training, LLC Facility

Day of Service 2:00pm – 4:30pm Food Bank of Central & Eastern North Carolina

HVAC Refrigerant Diagnostics Day 2 of 2 9:00am – 4:00pm David Cameron HVACR Training, LLC Facility

CPO 8:30am – 5:00pm

Independent Rental Owner Lunch Meeting 11:30am – 1:30pm TAA’s Large Conference Room

Family-Friendly Carnival Details coming soon!

the ApartMentor | January–March 2019 26


Executive/Board of Directors Meeting




Through the Eyes of an Asset Manager 9:30am – 3:30pm


Independent Rental Owner Lunch Meeting 11:30am – 1:30pm TAA’s Large Conference Room


Supplier Success 9:30am – 3:30pm

Executive/Board of Directors Meeting






Fair Housing – Maintenance Session 8:30am – 11:30am

Fair Housing – Office Session 1:30pm – 4:30pm

AANC Lease Review 9:00am – 4:30pm

CPO 8:30am – 5:00pm

TAA’s Products & Services Committee hosted the first ever Trade Show 101 session on December 4 from 9-11 am. This was a free program for Supplier Members to hear tips, tricks, and essentials about the TAA Trade Show from seasoned exhibitors who know the ins and outs of how to make the best of your booth! The attendees not only received inside information about the 2019 show, but each company in attendance received a $35 discount on their 2019 booth in honor of TAA’s 35th Anniversary! Thank you to Rebecca Rosario-Bueno (Full House Marketing), Chad Anderson (HD Supply – Facilities Maintenance), and Cindy Nitschke (Valet Living, LLC) for presenting the information and sharing your knowledge with the group!

Advertiser’s Index

In honor of our 35th Anniversary, let's take a walk down memory lane!


Apartment Association of North Carolina _____5 Brownlee Whitlow & Praet, PLLC __________ 10 Full House Marketing_____________________ 22 Loebsack & Brownlee, PLLC ________________2

1985 TAA Seminar

Redi Carpet, Inc. ________________________ 18 Advertising space available! Contact Meg Palumbo for availability and pricing at or 919.782.1165 ext 1.

Submit your photos to to be used later this year at our 35th Anniversary Celebration event!

the ApartMentor | January–March 2019 27

TAA’s 1987 Trade Show

7920 ACC Blvd, Suite 220 Raleigh, NC 27617

Profile for Triangle Apartment Association

the ApartMentor 2019 January - March Issue