IT Satisfac tion Sur vey: Follow up and ac tion plan by James Osborne Last month I provided feedback on the colleague IT Satisfaction Survey, which we ran earlier in the year. This month, I am providing a follow-up on the key themes and actions we will be implementing following the survey. The main themes and concerns from your feedback were:
Slow logins
Changing passwords/ password lockout
Contacting IT and service desk
Knowledge and competence in using key business systems
Slow logins We fixed the widespread slow login problems that you experienced last year by implementing a piece of software called FXLogix. On average, we expect the login timeframe to be around 20-30 seconds, excluding any time the system is waiting for you to type a password or enter multi-factor authentication. If you are finding logging in is taking longer than 30 seconds, please report it to the IT service desk. Make sure you you include your specific circumstances such as, when and where you logged on so we can see how widespread the problem is and investigate it. This also applies to logging in to the Rivers Meet Wifi, so please report any issues you have with this too. Joel is currently creating some guidance, that will help identify potential issues if you experience slow logins or repeated login attempts and we will publish this shortly.
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