TOURISM
NAMIBIA WILDLIFE RESORTS
CONSERVING NAMIBIA’S NATURAL HERITAGE - TODAY, TOMORROW AND FOREVER Namibia Wildlife Resorts (NWR) is a proudly Namibian hospitality and service company. It manages resorts and camps in the national parks across our beautiful country on behalf of the Namibian government. NWR’s knowledgeable staff is customer-driven and dedicated to providing a Namibian experience that is relaxing, memorable and liberating in comfortable surroundings. NWR operates 20 resorts in three different lodging categories which suit every need and pocket. • •
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Eco-collection: Exclusive accommodation in the heart of Namibia’s national parks. Classic Collection: A variety of accommodation options from serviced chalets and standard hotel rooms to basic camp sites paired with a broad range of facilities and tours. Adventure & Camping: Campsites and cabins for the rugged traveller who appreciates ‘close to nature’ adventures.
NWR arranges intimate wildlife experiences on guided night drives in Etosha National Park as well as sunrise and sunset excursions to majestic Sossusvlei, or relaxing massages and wellness treatments based on the healing properties of the hot springs at Gross Barmen. NWR also provides adventure activities such as hikes into iconic landscapes on signature trails like the Fish River Canyon Hike through the second largest canyon on earth (four to five days, approximately 80 km), or the Namib Naukluft Hiking Trail through the rugged Naukluft Mountains which is considered one of the toughest trails in southern Africa (eight days, 120 km or four days, 60 km). NWR caters for everyone. Whether you are passionate about photography, wildlife, landscapes, geology, camping, fishing, history or culture or simply enjoy the pure exhilaration of finding yourself surrounded by the essence of Africa – NWR is your willing partner and host.
NAMLEISURE CARD
In its drive to make travel in Namibia more affordable, NWR offers three different membership card options to domestic, SADC and other international visitors. The NamLeisure card is for one person; NamLeisure Plus is for couples or an adult and one child aged between 13 and 17 years; NamLeisure Family is for two adults and two children aged between 13 and 17 years. Residents of Namibia qualify for a 50% discount, SADC travellers for 25% and international travellers for 10%. Non-cardholders who share a room or a camping site with a NamLeisure cardholder are also eligible for a 50% discount plus a supplementary rate. The benefits of NamLeisure membership go beyond discount rates. NWR uses a portion of the proceeds as well as 5% of the value of any member booking for conservation projects, including the NWR-EnviroKidz program, and joint projects with the Ministry of Environment and Tourism – providing a double “feel-good” experience.
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ONLINE BOOKING AND PAYMENTS
NWR has fine-tuned its online booking platform after realizing that clients are increasingly turning to instant electronic booking instead of writing emails and having to wait for the reply in order to finalize travel arrangements. At the same time NWR also made subtle changes to its website to facilitate navigation and easy access to the required information.
OUR PEOPLE
Service delivery and efficiency is all about people. NWR cares about client experience and therefore places so much value on service delivery, efficiency and enhancing client experience through all channels and at all points of contact. Customer experience is a core value that NWR emphasizes every day. It is the yardstick for its performance. From the reservations office to the front office of any NWR resort, to housekeeping, restaurants, game drives and excursions: you can rest assured that you will be met by the friendliest, most passionate and knowledgeable Namibians.
VISION
NWR to be a recognized leader in tourism and hospitality services in Namibia
VALUES
Accountability
With our decisions and actions we are accountable to our stakeholders. Integrity
We walk the talk: our personal and professional conduct is consistent with the common public good; we are trustworthy. Passion
We employ people with a zest for life and work – who are fully committed to work and life. Respect
We respect our clients, colleagues and all stakeholders.
NWR Anna Onen +264 61 285 72 00 AOnen@nwr.com.na www.nwr.com.na