WEEKLY
TOGETHER
TAKING THE NORTH FURTHER | FRIDAY 19 JANUARY 2024
Pictured: Rich Holliday, Snr Learning Partner and Listening Volunteer at Samaritans Huddersfield branch with representatives from Samaritans Huddersfield branch.
TPE colleagues and representatives from British Transport Police (BTP), Samaritans, the Railway Children, Hull City Council, Railway Mission and Carlisle Security mark Brew Monday out on the network.
TPE COLLEAGUES BUST ‘BLUE MONDAY’ MYTH WITH ENGAGEMENT ACTIVITIES ACROSS THE NETWORK Earlier this week, colleagues from across the network came together to mark Samaritans’ annual awareness campaign, ‘Brew Monday’. The third Monday of the year is traditionally known as ‘Blue Monday’, but Samaritans puts a positive spin on the day and encourages people to start a conversation over a cuppa instead. TPE colleagues accepted the challenge and set out to make a positive difference with engagement activities that lasted well into the week. On Monday, our customer hosts and colleagues from the Occupational Health team were pleased to offer customers free tea and coffee on board our catered services and encouraged people to check in on their loved ones. Meanwhile, TPE Mental Health Ambassadors and representatives from British Transport Police (BTP), Samaritans and the Railway Children wrapped up warm and braved the freezing temperatures to hand out leaflets (and more than 1,000 tea bags!) and talk about the campaign to our customers and colleagues passing through Hull station. We also held charity bake sales at locations across the network on Tuesday - thank you to everyone who brought in delicious baked goods and has donated so far. There’s still time to donate to help us reach our target of £200. And not forgetting the online training, ‘Managing Suicidal Contacts’, led by our colleague Rich Holliday on Wednesday. The informative session equipped attendees with the skills and confidence to approach someone who is emotionally vulnerable on the railway and help them to safety and to further outside help. A big thank you to Rich for hosting this session. We asked you to send in your pictures of how you got involved in Brew Monday for the chance to win a £50 Amazon voucher. We’re pleased to announce Lizzie Williams, Media and PR Manager is our winner. Thank you to everyone who got involved this week to help us mark Brew Monday.
Congratulations to Lizzie Williams, Media and PR Manager whose jazzy bake won our charity bake sale!
TPE conductor Ruth Jackson-Garbe (middle) with volunteers from Samaritans at Hull station.
OUR PERFORMANCE PERIOD 11 WEEK 1 ON OR ABOVE TARGET
Target 72.20%
Time to 3
YES
72.39% Target 96.11%
Time to 15
95.99% Cancellations 2.97%
NO
Target 4.61%
YES
There was a small decrease in T3 and T15 punctuality with T15 missing target, however cancellations are down on the previous week. It was still a strong week, with 32% less TOC on self-delay minutes. Fleet delay minutes were reduced by half compared to the previous week. On Thursday, Friday and Saturday there was no major Network Rail/external disruption and all daily targets were met.
RENAME OUR COLLEAGUE SURVEY AND WIN A £50 VOUCHER We need your help to re-name our new-look colleague survey. Our previous suvey was called ‘Your Voice’, and is being refreshed to ensure it reflects who we are now, but we need your help to decide a new name ahead of its launch. The colleague behind the winning submission will receive a £50 Amazon voucher as a thank you. If you have a survey name suggestion, please email Victoria.Snell@tpexpress.co.uk by Friday 19 January.
A MILLION TICKETS UP FOR GRABS IN OUR £1 SALE There’s still a chance to grab one of the one million £1 tickets we have available. Our £1 sale runs until Friday 19 January and you can buy Advance Purchase (AP) standard class tickets for journeys across the network for £1 for adults and 50p for children from Monday 22 January to Friday 8 March 2024 (inclusive). Please be aware that tickets won’t be available for dates impacted by industrial action, including action short of a strike. Tickets can be purchased at http://www.tpexpress.co.uk/ sale/1-pound.html or via the TPExpress app with the code: SALE.
OCCUPATIONAL HEALTH ON TOUR
You may have spotted some familiar faces out on the network, as our Occupational Health team has been busy getting out and about to spread the word on services and support available.
Designed to empower you to have control over your own health and wellbeing, the team will roll the roadshow series out across the whole network throughout the year. Keep an eye out for more information on when they will be visiting your location.
Colleagues at Manchester Airport were able to check on their health status, find out more about our employee assistance programme, and feedback on health initiatives they would like to see, at our first Health and Wellbeing Roadshow of 2024.
The team also took part in Brew Monday, visiting as many locations as possible across the network to hand out tea and coffee, and highlight support services for those who need someone to talk to.
Our Specialist Occupational Health Manager Deborah Easby and Wellbeing Co-ordinator Rebecca Walker were on hand to answer any questions and help facilitate mini health MOTs.
Joined again by Railway Chaplain Mike Roberts, the team made it to Leeds, Hull, Huddersfield, Manchester, Sheffield, and Preston.
Railway Chaplain Mike Roberts joined the team to offer mental health support to anyone who wanted to talk, and feedback showed the event was a great success.
It was a busy day filled with hundreds of brews, and the team was thrilled to meet so many colleagues and see lots of volunteers along the way.
THE BLACK PUDDING DEBATE We are in the process of deciding our new catering menu on board our Anglo Scottish services, and we could do with
HAVE YOUR SAY IN OUR L&D SURVEY
There’s still a chance to have your say in the Learning & Development (L&D) team’s survey. This is a chance to have your say on the types of training courses and workshops you’d like to see introduced, as well as share feedback on your learning style preference – do you prefer in person, e-learning, or online sessions? Let us know! All responses to our short survey are anonymous and your answers will help us to shape a series of roadshows happening in the next couple of months. The survey runs to Monday 5 February. For any queries, please contact Emma.Sayers-Bates@tpexpress.co.uk
your help on one particular food item that is causing some controversy! Do we include Black Pudding in the First Class cooked breakfast option, or not?
It’s a question that is dividing the team, so we will do it the old fashioned way, and take a vote. Cast your vote here: https://www.surveymonkey.com/r/ blackpuddebate
GOING THE EXTRA MILE! Every week we’re sent some amazing comments about our colleagues. Here’s just a few of the messages customers were sent in last week:
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