Together Weekly 08.02.24

WEEKLY

TOGETHER

THURSDAY 8 FEBRUARY 2024

Paul Staples (Fleet, Safety and Service Delivery Director)

Caitlin Gent (Fleet Commercial Engineer

Leeanne Matuszczyk (Fleet Maintenance Planner)

David Walker (Head of Fleet Commercial)

NATIONAL APPRENTICESHIP WEEK 2024

OUR PERFORMANCE PERIOD 11 WEEK 4

We’re marking National Apprenticeship Week this week by showcasing some of our invaluable fleet and engineering colleagues who began their careers as apprentices.

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This year’s theme is Skills for Life, highlighting the impact of apprenticeships on professional journeys and careers. Four of our colleagues took part in a short video to talk about the important skills they gained during their apprenticeships and how they contributed to their professional and personal development.

Click here to view the video. Some of the top tips our colleagues shared in the video are also here:

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ON OR ABOVE TARGET

Target 72.20%

YES

73.61% Target 96.11%

96.57% Cancellations 2.97%

YES

Target 4.61%

YES

Paul Staples (Fleet, Safety and Service Delivery Director)

Caitlin Gent (Fleet Commercial Engineer)

“ My apprenticeship gave me a valuable start, offering an overview of the entire company. “ It taught me skills such as resilience, perseverance, and problem-solving, which I continue to use. Above all, it taught me not to be afraid to ask for help, acknowledging that none of us know everything.”

“ Moving around different areas of the business at TransPennine Express during my two apprenticeships allowed me to experience several different departments.

This helped me to understand how each area interacts, providing an holistic perspective that’s invaluable in my current role.”

Leeanne Matuszczyk (Fleet Maintenance Planner)

David Walker (Head of Fleet Commercial)

“ I started my apprenticeship in 2003 in the Royal Air Force.

This slightly different route allowed me to learn military training alongside my engineering apprenticeship, providing valuable on-the-job experience in an operationally tough environment. It gave me confidence, people skills, and excellent time management – things I wouldn’t have learned in a traditional classroom setting.”

“ A good apprenticeship takes you to areas of the business you never get to see, allowing you to form your development path and experience aspects of the business you may not know you want to be involved in.”

Chloe Howard (CDM), Cian Ryan (SDSM), and Tim Hartley (SCDM)

Andy Buckley (Co-organiser of the auction), Heather (The Christie), Pete Mason (Pricing Manager)

THOUSANDS RAISED FOR THE CHRISTIE

A huge well done to Pete Mason (Pricing Manager), who has raised more than £4,000 for The Christie through his charity auction.

Pete’s auction saw some amazing prizes up for grabs, including a signed Manchester United shirt, corporate tickets for Manchester City v Chelsea, and, best of all, two first class tickets with TPE.

ROADSHOW BRINGS LIFE-SAVING TRAINING TO COLLEAGUES Colleagues at Bridgewater House seized the opportunity to undergo mini health MOTs and learn life-saving skills at the latest Health and Wellbeing Roadshow.

Our Occupational Health Manager Deborah Easby and Wellbeing Co-ordinator Rebecca Walker carried out height, weight, blood pressure, pulse, oxygen level, cholesterol, glucose and blood pressure checks on 40 colleagues throughout the day.

Representatives from Health Assured and ActiveHub were also on site, handing out freebies and answering questions about the employee programmes.

As well as looking after their own health, colleagues had the opportunity to learn a skill that might help them to save a life one day.

In recognition of February being Heart Month, British Heart Foundation (BHF) provided interactive CPR training sessions that highlighted what to do if someone is in cardiac arrest.

After completing the workshop, Customer Relations Manager Louis Helm said: “I’d encourage anyone to take the CPR training, as it provides you with knowledge and the confidence to help someone if needed.”

You can learn CPR in just 15 minutes with the BHF’s online course RevivR and support its life-saving research by donating through JustGiving.

The next Health and Wellbeing Roadshow will be held at York on Monday 4 March – be sure to come along!

SHINING A LIGHT ON COLLEAGUES WHO KEEP PEOPLE ON THE MOVE DURING THE TRANSPENNINE ROUTE UPGRADE (TRU) We are shining a light on colleagues who keep people informed and on the move during TRU, with rail travel across the North being transformed.

There are 35 dedicated Customer Delivery Managers (CDMs) who work tirelessly to get customers to where they need to be.

The roles, which are funded by Transpennine Route Upgrade and managed by TPE, also help assist Northern with a vast array of tasks to help improve customer experience across the North of England.

Railway veteran Timothy Hartley, who works as a Senior Customer Delivery Manager, said: “ We are always there to help the customer.

We bring positivity, we bring a smile on the job, we create a good atmosphere – it really makes your day to help someone.”

Besides the role being crucial to inform customers and get them from A to B, the role is also seen as a great way to start a rail career. Former CDM Cian Ryan, who recently started as Service Delivery Support Manager, credits his time on the platform for his progression: “It was crucial.

I was able to learn more about the operational side of the railway and understand the different roles within the company.”

Want to read more about the role? Click here.

GOING THE EXTRA MILE! Every week we receive some amazing comments from customers about our colleagues. Here’s just a few that were sent in the past week:

SHARE YOUR STORY TPECommunications@tpexpress.co.uk