Featuring highlights from our Staff Awards Featuring highlights from our Staff Awards evening, and updates across the business evening, and updates across the business from the beginning of the new year from the beginning of the new year
This newsletter coincides with the closing of another year, and unlike last year, the weather is brilliant It’s hard to remember this time last year, but the golf course was closed for most of April as we experienced unprecedented rainfall - a reminder of the climate challenge we face
Although we don’t fully have a marketing team in place just yet, with the annual staff awards enjoyed by many 11 weeks ago, we still wanted to push out the photos from this event and update you on some amazing work that you are all doing to help us achieve our new strategic goals and priorities This newsletter would not have been possible without Jess, my CEO Support. She self-learned to use new software and produced the content of this enjoyable readwell done If I have any other colleagues in the organisation who would like to be part of the staff insight news team going forward, please drop me a line.
So, alongside the reminder of our brilliant people who won awards and, of course, the memorable photos, what else can I update you on?
With the closing of this year, we will, for the first time, produce a look-back-over-the-last-12months report and video, sharing what we have achieved against our outcomes and targets I am blown away by the success since we launched our new strategy last summer, and a couple of highlights stand out for me.
Health Outcomes for All
Menopause & Women’s Football
More girls' football than boys' at Partington
So many case studies from the PAR Programme
Partington Community Programme
SEND Week in November
CEO on Trafford Health and Wellbeing Board, and TL embedded in Trafford Integrated Care Plan
Volunteer Strategy and Plan in place
Excellent Facilities, Activities and Programmes
Developed new Cove Spa brand
Moved more classes
Achieved Cyber Essentials accreditation
Membership growth of almost 200 (excluding the closing of facilities)
Brilliant NPS scores
Recruitment of Move Altrincham team – 70% complete!
New Operating Agreement with Trafford Council, Agency Model implemented
We have measured our base carbon footprint
Deep Green have plans for Immersive Cooling at move Urmston
Reuse and Recycle stickers
Non-negotiables for food and beverage operators developed with Public Health
Stopped ordering swim caps that go straight to landfill
For those of you who didn’t attend the staff awards, take at look at the prezi from the event, to see even more of what we have achieved Trafford Leisure Staff Awards and Achievements
I know that you and our customers are eager to know the opening date of Move Altrincham. I recently carried out a shift at Sale Leisure Centre and experienced firsthand the questions from customers. I know it isn’t easy; I must be asked at least 20 times per day myself - but stay positive, we are almost there We’ve waited an awful long time for this centre to be refurbished (20 years for me), and we will forget this feeling once we have the date and we open Just keep advising that it’s coming soon, and I will ensure that you - the people who will run it and bring it to life - are the first to know move Altrincham
Back to the Floor
I’ve reintroduced the 'Back to the Floor' initiative, where I personally spend a day at one of our centres, stepping into the shoes of one of our team members to gain firsthand insight into the operations and experiences on the ground. The following are the scheduled days for this initiative:
Thursday 30th January 2025 - Duty Manager, Sale Leisure Centre
Thursday 10th April 2025 - Swim Teacher, Stretford Leisure Centre
Wednesday 14th May 2025 - Golf Shop and Customer Hub
CEO Lunches
I will also be bringing back CEO lunches as a chance for me to hear directly from you, our team members, about your experiences and thoughts on being part of Trafford Leisure During these lunches, I’ll be asking three key questions to understand your views:
What do you enjoy most about being a team member at Trafford Leisure? What do you find challenging or frustrating about your role? If you could change one thing about working here, what would it be?
Your feedback is essential as we continue to improve and create a better workplace for everyone I’m looking forward to these conversations and hearing your ideas for making Trafford Leisure an even better place to work
Stay tuned for more details on how you can be part of these lunches!
We are thrilled to reveal the winner of The Great Trafford Leisure Bake Off, which took place on 18th January at this year’s 2024 Staff Awards! As we gear up for our 10th anniversary in October 2025, this competition brought out the best of our SLT’s creativity and baking skills.
After much anticipation impressive presentations and some truly delicious cakes the title of
A BIG THANKS TO THE SLT TEAM!
A huge thank you to the entire SLT team for participating and making this event such a fun and memorable part of our Staff Awards celebration Your skills (and competitive spirit!) made for an unforgettable evening.
A SLICE OF CELEBRATION
�� 47% of votes went to the winning cake!
�� Creativity, taste, and presentation were key judging factors.
y y, Caroline and Leanne’s winning cake will be professionally recreated and sent to each of our centres in October 2025.
In addition, they will enjoy a complimentary Spa Afternoon Tea for two at move Altrincham once the centre opens!
Customer at the Heart Award
This award recognizes individuals or teams at Trafford Leisure who have prioritized customers in their approach or delivery Nominations should highlight instances where customers were thoughtfully listened to, emotionally connected with, or pleasantly surprised, exceeding expectations and setting Trafford Leisure apart from competitors
Innovation Award
This award showcases where an individual or team of Trafford Leisure has truly used imagination, being creative in discovering new ideas and solution and helped bring about change This individual or team has really challenged the status quo
Rising Star Award
This award recognizes an individual who has joined Trafford Leisure within the past two years and consistently exceeds expectations. It celebrates someone who demonstrates exceptional initiative, skill, and commitment, making a positive impact on their team or business. This person stands out as a valuable asset and a future star.
Stewart Heap Employee of the Year Award
This award recognizes an exceptional team member who consistently goes above and beyond With commitment, passion, and strong communication skills, they are reliable and handle responsibilities with ease Always offering help proactively, they are a role model and embody the Trafford Leisure values in all they do
Solution Superstar Award
This award recognizes an individual or team at Trafford Leisure who has simplified our business, enabling a focus on what matters most – our customers They may have improved processes, driven business improvements, or upheld the highest standards of quality, safety, or compliance by finding effective solutions to challenges
Manager of the Year Award (excluding SLT)
This award recognizes a manager at Trafford Leisure who provides exceptional support to their diverse team and embodies our values.
Passionate about their role they show empathy and integrity in decision-making, prioritizing both team well-being and customer service. Courageous in their choices, they help grow their team and business to achieve strategic goals.
Vote for your winners! 1 vote = 1 extra entry into the raffle Cast your votes, boost your chances!
Staff Profiles of the Quarter
WELCOMETOTHETEAM!
GARETH - HEAD GREENKEEPER
Hi I'm Gareth I joined Trafford leisure as the head Greenkeeper in September 2024, I previously worked at Altrincham GC as a Greenkeeper in 2017, however I left to become the head Greenkeeper at Gatley golf club, I have worked in the industry for over 22 years and I have worked at some of the north wests best golf clubs including the Mere and Mottram Hall,
I'm really happy to be back with Trafford leisure it's a great company to be a part of, I look forward to a long and happy career here! We have a great greenkeeping team! and great support from the company and the members of the golf club We're excited for the summer season to start
Hi, I’m Bev, the new Spa Manager at The Cove Spa Altrincham. I’m a Taurus, dog lover (meet Toby below ��), and when not with him, you’ll find me watching Wigan Rugby, catching up with friends, or out for a walk
With 25 years in the spa industry, I’ve worked on cruise ships, helped open the first UK public sector spa in 2007, and worked with VIPs at the Lowry Hotel and other top spas.
The Cove Spa Altrincham is your new relaxation destination! Our state-of-the-art Thermal Spa has 9 heat experiences for muscle recovery, detoxing, improved sleep, and mental health Enjoy our peaceful relaxation area, 4 treatment rooms with Elemis services, and a nail bar for all your manicure and pedicure needs I’m excited to bring this experience to Altrincham and can’t wait to meet you all!
Hi, I’m Liv I’ve just come into the systems administrator role, helping with system issues, session configuration, and subscription administration. I’ve just graduated from MMU with a degree in Business and Marketing and looking forward to start my career off at Trafford Leisure. I have been a lifeguard and swim teacher at Stretford previously so know a few faces, excited to get so know more!
What’s New?
Egg Collection for Ill, Disabled and Socially Disadvantaged Children
Easter
New Bike Shelter Installed at Sale
Team Stretford Wishing Craig Corbett a Lovely Wedding!
Great Turn out for Walking Football in Partington!
The start of move Urmston’s new pool cover and spool!
Disability inclusion and coach education at BOS Funded by Manchester FA and delivered by Michelle from CP United
PARS Impact Success Stori
The PAR team at our 2024 Staff Awards!
SW PAR Referral (Age 70)
We are thrilled to share the impact of our Physical Activ in the past quarter! We've made remarkable strides in supporting individuals to improve their physical activity levels and overall wellbeing
Supporting More People
This year, we saw a significant increase in the number of individuals benefiting from the programme, with 1,345 people referred to PAR – a 60% increase compared to the previous year.
“I was anxious about joining due to my learning disabilities and age But after working with Shonagh and Hayley, I’m now attending low-impact classes, making new friends, and gaining confidence to live more independently ”
JS PAR Referral (Loss and Recovery)
“After the loss of my Mum, I gave up on myself Joining PAR helped me turn my life around Now, I’m back at work and living the best version of myself, and have joined the gym with my daughter thank you, Trafford Leisure!”
GA PAR Referral (Pain Management)
“I was referred to the program by the MSK team for pain management. Pete was so helpful and explained my gym program in detail I’m grateful for how the team froze my membership due to my religious needs I look forward to continuing my journey after Eid ”
PW Cardiac Referral (Heart Recovery)
“After my heart attack, I was anxious about starting exercise Phil immediately put me at ease, and my wife and I set a goal to run a 5k together We achieved it two months ago I’m incredibly grateful to Phil and the team at Urmston.”
Sue W (Lupus and Chronic Illness)
“I was terrified of joining the classes because of lupus, but Mark instantly made me feel at ease The classes have helped with my struggles and boosted my confidence I’m forever grateful for Mark and our supportive group ” Falls Prevention - Elizabeth Ann Ashby (Tesco Community Room Altrincham)
“I am using technique I have learned attending Olga’s Falls Prevention classes all the time in my daily life While cleaning the house or gardening I found it the most useful thing I have learned during those sessions”
Chantelle Pollitt (Broomwood Community Centre)
“The new outdoor equipment at Broomwood is a really great addition to our area I am a carer for my disabled child, and the outdoor sessions every Tuesday with Liam really help with my mental health and well-being I receive great support from the coach and truly enjoy having time for myself during these sessions I wish we had them more than once a week "
LB PAR Referral (Weight Management)
“I was referred to the scheme for my weight management because my husband and I wanted to start a family I lost two stones in three months, which felt impossible I now attend three classes a week and am excited for my fertility treatment ”
PAR Programme - Foroozan Panahandeh (Sale LC)
“I love Zumba classes They help me with my mental health The instructor is fantastic The atmosphere is great Everybody is so happy, singing, dancing I also enjoy my swimming sessions I am going to join as a member when my 12 weeks end I don’t want to give up my exercises and activities as I can see benefits to my health “
PAR ProgrammeSandra Crowe (Sale LC)
"Positive, stimulating, and energetic makes me feel good! Olga is not too soft, which is exactly what I need!"
Inspire and create opportunities for the people of Trafford to move more and live longer, healthier and happier lives
STRATEGIC OUTCOMES
Improve health outcomes for all Excellent facilities, activities and programmes
Net zero by 2038
VALUES
Huge Gymnastics Hub
FINANCE UPDATE MARCH 2025
�� Finance & Focus Update: What’s Been Happening Behind the Scenes?
As we near the end of the 2024/25 financial year, we want to take a moment to reflect on what’s been a big year for Finance - full of challenges, collaboration, and exciting progress!
�� Year-End Financial Snapshot
Despite a challenging year with the opening and closing of our centres, increasing cost base to support our older centres and our economic climate, we’re on track to finish ahead of our original budget - a fantastic achievement! ��
Here’s how things are shaping up:
This performance is a result of the hard work and collaboration across the organisation - a big thank you to everyone involved!
�� Looking Ahead: 2025/26 Budget
We’re pleased to share that the budget for 2025/26 has been approved by the Council and our Board, setting a strong foundation for the exciting year ahead. A big shoutout to the Senior Leadership Team and Finance for working closely together on this.
move Altrincham -Finance in Action
There’s been a huge amount of behind-the-scenes work to support the opening of move Altrincham, including:
Negotiating commercials for the Most Café agreement
Pricing analysis of our new spa products and treatments offering Back-office setup for The Cove spa’s booking system ‘Journey’
Reviewing the financials behind programme schedules and supporting with planning & staffing
Meet the Finance Team
Our Finance team is now more visible across sites – we hope you’ve noticed! We’re here to support you, so please say hi when you see us.
Olivia Yardley, our new Systems Administrator, has hit the ground running and is already making big strides with our finance systems.
Miles Monaghan, our new Marketing Manager, has made a big impact – including designing the eye-catching hoarding at move Altrincham!
�� Focus on the Future: Acting as Agent for Trafford Council
Read more here
We’ve taken an important step in how we deliver leisure services From now on, we are officially acting as an agent on behalf of Trafford Council for leisure delivery
This update follows recent HMRC guidance and a legal ruling in 2023 that changed VAT rules for local authorities The change: Strengthens our partnership with Trafford Council
Ensures we’re operating in the most financially efficient way
Frees up more resources to invest back into services and the community
Don’t worry – day-to-day operations won’t change. The only noticeable update will be for General Managers and their site administrators, who’ll receive guidance on how to list non-sporting activities and block bookings in Gladstone.
�� Final Focus
Finance is working closely with Craig Lomas, Bev Hinnigan, and their teams to ensure the smooth and successful financial launch of Move Altrincham We’re here to bring the business plan, budget, and vision to life – together.
�� Fun Finance Fact: The Word
“Budget”
Comes from a Bag
The word budget comes from the Old French word “bougette,” which means little bag It referred to the leather pouch used to carry money – like an ancient version of your wallet or finance spreadsheet!
ACTIVE VOLUNTEERING
Introduction
We’re thrilled to launch our new volunteering programme aimed at helping people in Trafford lead healthier, happier lives. As part of our mission to inspire the community to move more, our volunteers will play a key role in supporting others through their journey to better health
How Volunteers Make a Difference
Volunteers will assist residents in forming healthy habits, build connections, and become role models within their communities These local ambassadors will encourage more people to get active and engage with Trafford Leisure’s services.
UPCOMINGEVENTS
APRIL
4
JUNE
2
Volunteering & Community Fair in Tesco Altrincham.
Organsied by Altrincham
Community Hub
Trafford-wide
VolunteeringFairat
SaleWaterside
WHAT’SINITFORVOLUNTEERS?
Stay Active: Help others while improving your own health
Belonging: Meet new people and build a sense of community
Personal Growth: Enjoy diverse roles with opportunities for development
Stefanie and Louise at a Jobs & Volunteering Fair at Stretford Public Hall
Volunteering Case Studies
Volunteer Case Study
Eva, 51, became a volunteer with Trafford Leisure following a personal health journey. She explains why she joined the volunteer programme and the ongoing positive impact Trafford Leisure has had on her wellbeing.
Eva says: “My GP referred me to Trafford Leisure in September 2023 due to some health issues, recommending exercise to help improve my overall health I was initially nervous, as stepping into a leisure centre felt outside my comfort zone
“However, I didn’t need to worry Everyone at the weekly Physical Activity Referral (PAR) class was really friendly, and the instructor made everyone feel welcome They provided plenty of alternative exercises and tailored movements to meet individual mobility and fitness needs, even offering seated options
“On completing the 12-week PAR, I really noticed a difference in my joints, mobility and overall fitness levels, so I continued coming to Stretford Leisure Centre and I’ve not looked back I now continue to attend the weekly PAR class on a Friday morning, as well as coming to the gym a couple of times each week
“The health referral was transformative to my overall wellbeing, so when I was approached to become a Trafford Leisure volunteer I jumped at the chance, as I wanted to give something back to my community. Trafford Leisure had made a difference to my life, now I can help make that difference to others.”
Eva explains: “I work four days a week in the Blood Transfusion Laboratory at a large Trauma Hospital as a Section Manager biomedical scientist; it’s a very busy, full-on job. However, on my day off on a Friday I now volunteer at Stretford Leisure Centre. It’s a very different environment in comparison to my Monday to Thursday.
“As a Trafford Leisure volunteer, I help the instructor set up the PAR class, welcome people to the session, and support anyone if they are struggling I hope I can be an inspiration to others, because if I can complete the referral programme and continue to make progress, then so can others I understand how anxious some people can feel about exercise, especially if you have poor health or are coming back from an injury As a volunteer, I am there to reassure, support and encourage Plus, I make the all-important teas and coffees for our post ‘work out’ sociable chat
“Coming to Stretford Leisure Centre has been so beneficial for me I love the routine of attending classes and using the gym It's such a friendly and welcoming environment I’d encourage anyone who enjoys meeting people and supporting others to consider volunteering at Trafford Leisure as the volunteer programme expands ”
Women of Inspiration
NOTICE BOARD
Here we would like to shine a light on all of our new staff, those who are sadly leaving us, and those who have moved up in the business - an opportunity for us all to welcome, say goodbye and congratulate!
