Interest Staff Newsletter - September 2023

WORLD MENTAL HEALTH DAY

more everyday

On Tuesday 10th October, it’s World Mental Health Day, and it’s important to remember that what is a yearly reminder in the calendar, is a topic that is relevant all year round. We know importance of mental health, especially it’s relationship with physical health and how moving more everyday can help in many different ways.

Let’s keep the conversation alive surrounding mental health; make sure to keep checking in with your colleagues, and check out page 13 for our Time2Talk scheme.

Follow our socials to keep up to date with all things Trafford Leisure! @traffordleisure @moveurmston @saleleisurecentre @movealtrincham @stretfordsv @partingtonsportsvillage @thegrammar1 @altrinchamgolf

If there is anything you would like to see included in the next newsletter, please email Morgan at: morgan.gardner@ traffordleisure.co.uk

Trafford Leisure Move Urmston Sale Leisure Centre Move Altrincham Stretford Sports Village Partington Sports Village The Grammar Altrincham Golf Course & Driving Range Gymnastics Trafford Trafford Training

SEPTEMBER 2023 ISSUE more everyday

Featuring highlights from the Fitness Day celebrations across all of our centres, investment updates and so much more...

A FEW WORDS FROM OUR

CHIEF EXECUTIVE

JO CHERRETT Dear All, Wednesday 20th September was National Fitness Day, “Your Health is for Life” and what a fantastic effort from so many people. Whether you joined the walk, took part in a centre challenge, posted or cheered people on we successfully raised awareness of our purpose and hopefully inspired each other and our community to “move more everyday”.

We will be holding a review session, what worked well, what didn’t and the key part – ideas for next year. With a good 3-month lead in, imagine what we can achieve next year. This session will be open to anyone who wants to join – both in person or on-line and if when the date is released this clashes with a commitment or shift that stops you attending – don’t worry we will record it and share so you can still feed in up to 7 days after. The more voices, the more diverse the views and thoughts are the better it will make Year 2’s event next year.

Well done everyone!

As we celebrated National Fitness Day last month, and like many of my colleagues was walking around Trafford you couldn’t help but think about move Altrincham. Building on the success of the Brand and Team at move Urmston – this time next year move Altrincham will be open.

With this in mind, and it probably won't surprise you we have been turning our attention to what people resource and leadership we will need for the next 12 months. So, some people updates for you; see the page across for General Manager move Altrincham I am delighted to announce that Craig Lomas will be taking up the position of General Manager of move Altrincham when we get ready to open our doors next year. I know that Craig is relishing the opportunity, we couldn’t ask for a better person to lead the team and over the next 6-9 months he will work closely with Jon Francis to ensure that the handover at move Urmston is seamless. It is important to Craig that all lessons learnt are taken from Urmston, (minus a

NOTICE BOARD

Here we would like to shine a light on all our new staff, those who are sadly leaving us, and those who have moved up in the business - an opportunity for us all to welcome, say goodbye and congratulate!

NEW STARTERS

WHERE

POSITION

DATE

Finley Holt Aimee Morgan-Smythe Hughie Buckley Oliver Scanlan Felix Squire Manon Le Coq Lauren Cowle Hayley Wilkinson Joel Longman Harrison Moffatt Olivia Holbrook Thomas Stead Jake Dunn Daniella Fox Edward Johnson Alexander Davies Thomas Palmer Seamus O’Flaherty Farrell Declan Short Faraz Khojasteh Jessica Smith Jessica Townsend Rory Kielty

SAL STR URM ALG SAL URM ALT HEQ SAL URM URM STR STR SAL STR GRA ALT ALT STR SAL URM STR URM

Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant Kids Leisure Assistant Golf Attendant Swimming Level 1 Health & Fitness Instructor Swimming Level 1 Active Living Manager Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant Health & Fitness Instructor Swimming Level 1 Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant Senior Fitness Instructor Swimming Level 1 Swimming Level 1 Lifeguard & Leisure Assistant Swimming Teacher level 2 Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant

10/07/2023 10/07/2023 04/07/2023 05/07/2023 17/07/2023 26/07/2023 07/07/2023 29/08/2023 07/08/2023 22/08/2023 28/08/2023 17/08/2023 01/09/2023 04/09/2023 12/09/2023 25/09/2023 01/09/2023 01/09/2023 09/09/2023 01/09/2023 07/09/2023 11/09/2023 07/09/2023

LEAVERS

WHERE

POSITION

DATE

Duvail Brown Scott Sinclair Ellie Stanton Olivia Yardley Malachy Byrne Duncan Cheslett Chloe Kirkland Abigail Lee Jessica Moyle Carys Sampson Jessica Smith Michael Bradshaw Arthur Fletcher Niall Murphy Benjamin Overland Lily Sutton Olivia George-Clarke Michelle Tang Oliver Bernstein Beth Hyland Abigail Carr

SSV STR ALT STR SAL ALG SAL URM ALT PAR URM STR ALT STR URM URM URM URM SAL ALT URM

Senior Fitness Instructor Swimming Teacher Level 2 Lifeguard & Leisure Assistant Swimming Teacher Level 2 Lifeguard & Leisure Assistant Assistant Greenkeeper Gymnastic Coach Level 2 Lifeguard & Leisure Assistant Gymnastic Coach Senior Leisure Assistant Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant Leisure Assistant Dry Leisure Assistant Dry Lifeguard & Leisure Assistant Sports Coach Lifeguard & Leisure Assistant Swimming Teacher Level 2

24/07/2023 10/07/2023 17/07/2023 31/07/2023 03/08/2023 16/08/2023 31/08/2023 21/08/2023 04/08/2023 31/08/2023 06/08/2023 28/09/2023 06/09/2023 17/09/2023 07/09/2023 10/09/2023 01/09/2023 01/09/2023 12/09/2023 12/09/2023 30/09/2023

pandemic) so we can improve on our peoples experiences as we get ready to open..

Number 2 at move Altrincham With Craig’s position confirmed, we will also be looking to assess and select the right number 2 for move Altrincham. This role isn’t for the faint hearted, with a projected turnover of around £3,000,000, an increased square metre totally 5500m2 and a staff team of around 100 people. Over the coming months this number two role will become an opportunity and will be available to any of our existing Leisure / Assistant Managers to apply for internally. This will be the busiest and largest of all our facilities and this role will require someone with Assistant Manager experience. We will be providing this opportunity to internal candidates first, recognising the rich talent we have in the business and more information will follow on this role in due course.

Manager at move Urmston With Craig transitioning to move Altrincham next year we will be replacing the General Manager position with a Centre Manager role. This is an exciting opportunity, and like the number 2 role at move Altrincham position will be available for existing Leisure / Assistant Managers and the successful candidate will have the opportunity to develop further in the role to hopefully take the step to a General Manager over time and become part of the Senior Leadership team in the future.

Development Manager Helena is currently seconded into a development role and is continuing to flourish and deliver in this role carefully navigating her operational experience with Business Development. Helena is specifically leading and supporting significant project plans that must be delivered for move Altrincham. Helena’s secondment is continuing, and once Craig is in place and opening the doors of move Altrincham, she will support Craig and the team where needed for those first 12 weeks of opening. After this, with the investment plans and business development opportunities that will follow Helena will continue in the Development role for a further 12 months.

Development Manager – move Stretford As Helena has done for move Altrincham, I am delighted to advise that Fran will take the position of Development Manager move Stretford once the doors are closed at Stretford Leisure Centre. Although I say as the doors are closed, Fran will lead the transition (closing of centre) before her attentions turn to the...

02

19

...many project plans that will be in place for delivering move Stretford – working closely with her colleague Helena to ensure consistency across the brand of move. Fran may also continue to lead and support some of the smaller satellite sites that we operate, such as Stretford Talbot / Sports Barn and we will continue to review this over the next year as Fran transitions to her new position.

Golf Manager Dave Howlett continues in the role of Golf Manager and has demonstrated that you can transfer the leadership and management skills gleaned from one leisure operation into another. The Golf has had a challenging 12 months, but we are absolutely delighted with the team being built and progress being made and look forward to David continuing in the role of Golf Manager as the business continues to transform and grow.

IT Manager The IT and Digital transformation across Trafford Leisure over the last 4 years has been truly astonishing, and our business is very different to where it was.

We have embarked on a journey of digital as an enabler but as you continue to tell us there is still so much to be done and improve now that IT and Digital are as essential to how we do our jobs and or deliver service to our customers as a swimming pool or gym itself.

With move Altrincham less than 12 months away, we are taking the decision to recruit an IT Manager who will report directly into the Head of Asset and IT. We are going a step further with this, and based on our people’s direct feedback we will also be recruiting a systems trainer, someone’s who’s role it will be to ensure that all our people are trained, supported and feel confident in the different systems and software we have in place. The priority will be gladstone 360 and Microsoft 365 closely followed by embedding teams across all parts of the business.

OUR PEDAL POWERED COLLEAGUES

Finance Manager Not all of you may be aware, but except for our long-term colleague in finance Christine Callaghan, the Finance team including the Finance Director are completely new post pandemic. When a team changes with this scale of change, it takes time to recruit, support and build and under the excellent leadership of Emma Shackleton, Finance Director, we will shortly begin the final recruitment within the finance team by introducing the Finance Manager position back into the business. This role will report directly into Emma.

Football Development and Broadoak Outdoor Sports Facility Stephen Darroch has been extremely agile over the last couple of years, seconded in roles covering responsibility for Assistant Manager, swim well, football development and supporting the Football Foundation bid for a second All weather pitch at Partington which is under construction and will open in November.

Stephen’s commitment to a particularly challenging part of the business is exemplary and I am delighted to advise that Stephen will take the permanent position of Football Development Manager which incorporates the football service contract we run on behalf of Trafford Council in addition to the operations and development of the new partnership agreement with the Dean Trust at Partington.

Way to ride Mark Drummond, Carly Heselwood, Gaynor Mowe, Emma

Assistant Manager

Shackleton and Hannah Ward who all collected distance points, day

Jon Francis Head of Business continues to advise and shape the leadership needed to run the business on a day-to-day basis, balanced with the necessary

points and/or encourager points for Trafford Leisure in Cycle September!

projects and focussed work required such as Partington LUF, Health and Safety, Access Control and Data and customer service for example. It is with this

However, we need more staff to join in and help Trafford Leisure pedal more miles and save more Ibs of CO2; the challenge is over but this isn’t the end – you can use Love To Ride to log rides, track progress and set

www.lovetoride.net/gm

goals all year round. Head to their website to get started!

in mind, that we have taken the decision to recruit an additional Assistant Manager in the structure, that may fulfil the role in any of our centre’s releasing existing Assistant Managers for project work or in turn will work directly on project work as decided by the Head of Business. This recognises the scale and size of the business we will become over the coming years, as we slowly move from being a business that employs around 300 people to one that employs over 400 people.

Final Note Resource is not an easy one to balance at times, so many people are juggling many priorities, and it is a credit to everyone that we collectively do this, supporting each other. To our people at Sale, don’t worry Danny Norris, General Manager is staying where he is, under his leadership the Sale team in place are delivering incredible results and will continue to support the transition of all other centre’s until we get to Sale last – we save the best until last!

This is the start and not the finish of other opportunities that will follow. As we get closer to move Altrincham opening, our Head of People we will start to share news on other new roles and opportunities such as a Spa Manager, Spa consultants, Gymnastic roles and outside of the centre’s too with Trafford Leisure considering how we support Trafford Council with place based working out in the community. We also have the Partington LUF Project, which although in very early stages, will clearly bring opportunities for our people as new roles are developed.

CYCLE TO WORK DAY 2023

If you have any queries or questions on any of the above, please speak directly to a member of the Senior Leadership Team.

Make sure you catch the snippet on investment update on page 7.

And finally, it’s coming up to that exciting time of year again…Staff Awards 2023/24. Please save the date 20th January 2024. More to follow soon.

18

03

An update on the progress of the refurbishment at Altrincham Leisure Centre

FAMILIAR FACES WITH FOOTBALL

SAY CHEESE!

WE ARE EN ROUTE

TO MILESTONE 5

4.5 miles

Be sure to keep tabs on the Staff Update

WORK EXPERIENCE AT MOVE

page for move Altrincham; we gave you a sneak peak into the ongoing works with Milestone 4, so get ready for Milestone 5 to

0 miles

show you even more of an inside look!

6 miles

WHAT’S NEW? @ Partington Sports Village

CALLUM AT URMSTON FOR NPS

To view the full roadmap and more content, head to the link below!

CHECK OUT MILESTONE 4!

Whilst we work towards Milestone 5, refresh your memory with number 4:

https://twmove.co.uk/move-altrincham-staff-updates/

MOVE A MILE AT PARTINGTON It was fantastic to see such a brilliant turnout for the National Fitness Day Mile Work in the community at Partington, led by our very own Mark Pearson. Just another example of how successful our fitness day celebrations were within Trafford. Well done, guys.

04

17

WHAT’S NEW?

BEHIND THE SCENES

@ move urmston

NATIONAL FITNESS DAY

WHAT DOES YOUR HEALTH MEAN TO YOU?

SMILE!

MACMILLAN COFFEE MORNING

•

Extension Begins

•

Socials are changing...

•

Solar, solar & more solar

A SURPRISE GUEST

EMPLOYEE OF THE MONTH

16

JUNE

JULY

Gillian Corcut

Ryan Patterson

AUGUST Ella Sutton Callum Hudson

•

Pre-Opening Interest Launch

05

WHAT’S NEW?

@ Stretford Sports Village

WHAT’S NEW? NATIONAL FITNESS DAY

@ Altrincham Golf Course

PRACTICE MAKES PERFECT

30 YEARS OF ROLLER DISCO

STAFF BBQ EVENT DREAM TEAM!

PAR TEAM AT UA92

MICRO FILTRATION IN SMALL POOL

EMPLOYEE OF THE MONTH STARTING YOUNG

CHEERS!

@THEFOODDUDE

SOMEONE’S HAPPY!

One of our annual staff get-togethers took place on a sunny Saturday at the driving range; a chance for staff members to bring family and friends and celebrate what we have acheived so far in 2023. Spirits were high as food and drink flowed, as well as ice cream where their was one tremoundously happy customer! The driving range was put to full use as everyone enjoyed a go (or two); we can’t wait for next time we are able to bring the Trafford Leisure family together once more.

06

JUNE

JULY

AUGUST

Tyler Wilshaw

Katie Giblin

Kasia Spryszynska 15

WHAT’S NEW?

Investment Updates With progress being made at Altrincham Leisure Centre, we are excited to see what will become move Altrincham in 2024!

In the meantime, keep up to date with

@ Sale Leisure Centre

everything going on via the staff update page:

https://twmove.co.uk/move-altrincham-staff-updates/

move Altrincham Partington Sports Village is currently

NATIONAL FITNESS DAY

#YOURHEALTHISFORLIFE

undergoing a 2 week closure to prepare for the upcoming refurbishment process, thanks to the Levelling Up fund awarded to the community. Pictured left is evidence of the immense progress on the second 3G pitch that will be a new addition alongside the refurbished centre. Exciting times ahead for the community in Partington.

MACMILLAN COFFEE MORNING

BIRTHDAY BOY

SAY CHEESE!

Partington Sports Village

EMPLOYEE OF THE MONTH

Plans for Stretford are taking shape as the design focus and business plan work continues in readiness for the council’s final exec report for authorisation on the refurbishment. We can’t wait for things to get underway for move Stretford!

14

JUNE

JULY

AUGUST

Dan Oliver

Colin Bailey

Dan Oliver

Stretford Sports Village 07

WHAT’S NEW? @ Support Office & The Customer Hub

We want to open up the conversation around mental health in the workplace!

After feedback from you we want to do more to support the Mental Health and Wellbeing of our people across Trafford Leisure and over the past year we have heavily invested in

Mental Health First Aider (MHFA) training across our business.

NATIONAL FITNESS DAY

We’ve made a commitment that all Managers will undertake MHFA training to enable them to support our people further and we’ve trained others who have requested it.

In addition we have this year introduced Time 2 Talk sessions across the business which provides dedicated time and space should you wish to speak to someone about any matters affecting your

2

wellbeing in the workplace.

What is Time 2 Talk?

Time 2 Talk is a dedicated time slot every month, where anyone is able to come and talk to a Wellbeing Champion who is trained in mental health awareness.

POSER!

Obviously you can talk to anyone about your health at Trafford Leisure but if you wanted to speak to

COMMUNITY STOPS

ALL SMILES

Our National Fitness Day walk was a huge success and everyone should be immensely proud of their contributions to making the day as special as it was. The 15 mile walk began at the Support Office, stopping at Sale Leisure Centre, move Urmston and finishing the

someone who is MHFA trained we have listed below all the staff who have received this training from us. As you can see we have over 10% of our people trained in MHFA and we are fully committed to breaking any taboo of talking about our mental health, it affects us as much as our physical health!

challenge at Stretford Sports Village. Making community stop-offs along the way, we hope we captured Trafford’s attention in highlighting the importance of moving more everyday!

WELCOME, HAYLEY! “Hi everyone, my name is Hayley, and I am super excited to be a part of the Trafford Leisure Team and our vision to be the most active place in England! I will be working alongside Diane as Active Living Manager for the South and West. I have always had a passion to help and inspire others to reach their goals, whether that is fitness related or personal. I have been a part of the fitness industry for the past seven years as I previously worked for Pure Gym as a Gym Manager and Personal Trainer. I am looking forward to supporting the Trafford Community to be more active and to educate individuals

Fiona Buckley Stephen Darroch Philip Davies Shahrzad Dowlatshahi Nathan Flanagan Jonathan Francis Carly Heselwood David Howlett Craig Lomas

Nicola Lowe Neiam McKenzie Andrew Mooney Daniel Norris Mark Pearson Olivia Pender Lee Pickford-Hurst Hananah Reardon Emma Shackleton Caroline Slaughter

Adam Spence Shonagh Strachan Helena Taylor Joel Tipper Samantha Toner Amy Wood Luke Woolstencroft Jordan Worstencroft

on the importance on Health and Wellbeing and most importantly to empower their knowledge and confidence so they can lead a better quality of life. I am looking forward to meeting you all.”

All the best in the new role, Hayley! We’re thrilled to have you on

08

board!

13

EQUITY, EQUALITY, DIVERSITY, & INCLUSION STATEMENT

The Trafford Leisure Team and Board have co-designed a commitment statement and set of ambitions that signify the importance we place on promoting, embedding and advancing EEDI.

OUR COMMITMENT Trafford Leisure is committed to providing equal opportunities and promoting diversity, irrespective of ethnicity, age, gender identity, sexuality, disability, religion, pregnancy or personal circumstance. We ensure we consider lived experiences and personal circumstance when creating an equitable working environment, by promoting a safe, equal and respectful workplace. Equality, equity, diversity and inclusion is critical for the success of Trafford Leisure and the achievement of our vision. We are fully committed

SWIMMING WORLD CHAMPIONSHIPS Trafford Leisure were lucky enough to get some tickets to the Swimming World Championships, and Hannah Ward seized the opportunity to take these up! Here’s a snap from the big day out, and what seemed like a fantastic event is one of many opportunities that will be thankfully coming our way with more event tickets to be available in the future!

to treating all of our people, job applicants and volunteers equally and equitably. As an employer, we aspire to being a diverse, inclusive and responsible organisation. We believe in people. We believe that with the right opportunities, everyone should reach their full potential and we believe that moving more, sport and physical activity is a fundamental key to unlocking potential. Our aim is to have a workforce that not only thrives, but also reflects and understands the communities we work for and with, and one which encourages a sense of belonging for our team and partners.

OUR AMBITIONS

GOLDEN MOMENTS Special recognition was given to Brian Wright & Sammy Toner of

1. To develop and grow workforce (internal and external) EEDI knowledge, understanding, and confidence

Stretford Sports Village, who dealt

2. Greater diversity and inclusion in all its forms on our Board and across the Trafford Leisure team, so we are more representative of our

with a burst pipe in the plant room

Trafford Community, recognising that this makes us better able to understand their needs and priorities

and prevented a much worse

3. To actively seek out the unrepresented voice and encourage sharing of lived experience to assist the reflective learning and growth

outcome overall. Fantastic work

opportunities for our Board and across the Trafford Leisure Team

guys, well done.

4. An organisation that leads by example. One that celebrates diversity and promotes inclusion and consciously creates a culture which promotes equality and respect 5. We embed EEDI into all that we do: Our operations, how we interact with one another, our behaviours, and that we meet/exceed all EEDI standards 6. An inclusive, safe and supportive environment where everyone feels a sense of belonging and is given a fair and equal chance to fulfil their potential and thrive 7. We recognise that equality is not simply about treating everyone the same and that equity is key, we will make appropriate adjustments to ensure equal opportunities for all 8. By 2026, our marketing images and videos are of real people from our team and community of Trafford and fully represent the community we operate in.

12

BRIAN WRIGHT

SAMMY TONER 09

£

£ £ £ £ £ TEAM SPOTLIGHT FINANCE UPDATE £ £ ££ ££ £ £ £ £ £ ££ ££ £ ££ £ £ £ £ £ ££ ££ £ ££ £ £ ££ £ £ £ £ August 2023

Take a look at an insightful update from

the Finance team for last few months, including August’s financial performance and some great moments that the team

CHANGE FOR CHRISTINE Following the National Fitness Day ‘Move a Mile’ walk that she took part in at

Partington Sports Village, Christine Callaghan has been inspired and will be walking

a mile daily on the days that she work from home in an effort to move more everyday.

Great to hear and keep it up, Christine!

wanted to share with us all.

FINANCIAL DASHBOARD

A new finance dashboard allows the team to clearly illustrate the month to month figures. Each graph tells us something different about the last financial month. They’ve been shared by the team so we can all have a better understanding of how our business’ financials work.

JOSH PLEDGES! Testing out the National Fitness Day materials ahead of the event, Josh Steadman was the first to pledge to move more everyday. Looking good, Josh!

CAPTAIN HANNAH

Hannah Ward is embarking on a Euro adventure with the Welsh National Dodgeball team! Here is what she had to say:

“I’m captaining the Wales Dragons Women’s Team, and I’m also named in the mixed category. The European Champs are being held in Osijek, Croatia, over the 19th –

22nd October. Our current ranking is 5th, but since I’ve been playing internationally

our highest placement has been 3rd. With an increased squad depth this year, we’re hoping for the best result yet! Ymlaen Cymru!”

10

Go get them, Hannah!

11

£

£ £ £ £ £ TEAM SPOTLIGHT FINANCE UPDATE £ £ ££ ££ £ £ £ £ £ ££ ££ £ ££ £ £ £ £ £ ££ ££ £ ££ £ £ ££ £ £ £ £ August 2023

Take a look at an insightful update from

the Finance team for last few months, including August’s financial performance and some great moments that the team

CHANGE FOR CHRISTINE Following the National Fitness Day ‘Move a Mile’ walk that she took part in at

Partington Sports Village, Christine Callaghan has been inspired and will be walking

a mile daily on the days that she work from home in an effort to move more everyday.

Great to hear and keep it up, Christine!

wanted to share with us all.

FINANCIAL DASHBOARD

A new finance dashboard allows the team to clearly illustrate the month to month figures. Each graph tells us something different about the last financial month. They’ve been shared by the team so we can all have a better understanding of how our business’ financials work.

JOSH PLEDGES! Testing out the National Fitness Day materials ahead of the event, Josh Steadman was the first to pledge to move more everyday. Looking good, Josh!

CAPTAIN HANNAH

Hannah Ward is embarking on a Euro adventure with the Welsh National Dodgeball team! Here is what she had to say:

“I’m captaining the Wales Dragons Women’s Team, and I’m also named in the mixed category. The European Champs are being held in Osijek, Croatia, over the 19th –

22nd October. Our current ranking is 5th, but since I’ve been playing internationally

our highest placement has been 3rd. With an increased squad depth this year, we’re hoping for the best result yet! Ymlaen Cymru!”

10

Go get them, Hannah!

11

EQUITY, EQUALITY, DIVERSITY, & INCLUSION STATEMENT

The Trafford Leisure Team and Board have co-designed a commitment statement and set of ambitions that signify the importance we place on promoting, embedding and advancing EEDI.

OUR COMMITMENT Trafford Leisure is committed to providing equal opportunities and promoting diversity, irrespective of ethnicity, age, gender identity, sexuality, disability, religion, pregnancy or personal circumstance. We ensure we consider lived experiences and personal circumstance when creating an equitable working environment, by promoting a safe, equal and respectful workplace. Equality, equity, diversity and inclusion is critical for the success of Trafford Leisure and the achievement of our vision. We are fully committed

SWIMMING WORLD CHAMPIONSHIPS Trafford Leisure were lucky enough to get some tickets to the Swimming World Championships, and Hannah Ward seized the opportunity to take these up! Here’s a snap from the big day out, and what seemed like a fantastic event is one of many opportunities that will be thankfully coming our way with more event tickets to be available in the future!

to treating all of our people, job applicants and volunteers equally and equitably. As an employer, we aspire to being a diverse, inclusive and responsible organisation. We believe in people. We believe that with the right opportunities, everyone should reach their full potential and we believe that moving more, sport and physical activity is a fundamental key to unlocking potential. Our aim is to have a workforce that not only thrives, but also reflects and understands the communities we work for and with, and one which encourages a sense of belonging for our team and partners.

OUR AMBITIONS

GOLDEN MOMENTS Special recognition was given to Brian Wright & Sammy Toner of

1. To develop and grow workforce (internal and external) EEDI knowledge, understanding, and confidence

Stretford Sports Village, who dealt

2. Greater diversity and inclusion in all its forms on our Board and across the Trafford Leisure team, so we are more representative of our

with a burst pipe in the plant room

Trafford Community, recognising that this makes us better able to understand their needs and priorities

and prevented a much worse

3. To actively seek out the unrepresented voice and encourage sharing of lived experience to assist the reflective learning and growth

outcome overall. Fantastic work

opportunities for our Board and across the Trafford Leisure Team

guys, well done.

4. An organisation that leads by example. One that celebrates diversity and promotes inclusion and consciously creates a culture which promotes equality and respect 5. We embed EEDI into all that we do: Our operations, how we interact with one another, our behaviours, and that we meet/exceed all EEDI standards 6. An inclusive, safe and supportive environment where everyone feels a sense of belonging and is given a fair and equal chance to fulfil their potential and thrive 7. We recognise that equality is not simply about treating everyone the same and that equity is key, we will make appropriate adjustments to ensure equal opportunities for all 8. By 2026, our marketing images and videos are of real people from our team and community of Trafford and fully represent the community we operate in.

12

BRIAN WRIGHT

SAMMY TONER 09

WHAT’S NEW? @ Support Office & The Customer Hub

We want to open up the conversation around mental health in the workplace!

After feedback from you we want to do more to support the Mental Health and Wellbeing of our people across Trafford Leisure and over the past year we have heavily invested in

Mental Health First Aider (MHFA) training across our business.

NATIONAL FITNESS DAY

We’ve made a commitment that all Managers will undertake MHFA training to enable them to support our people further and we’ve trained others who have requested it.

In addition we have this year introduced Time 2 Talk sessions across the business which provides dedicated time and space should you wish to speak to someone about any matters affecting your

2

wellbeing in the workplace.

What is Time 2 Talk?

Time 2 Talk is a dedicated time slot every month, where anyone is able to come and talk to a Wellbeing Champion who is trained in mental health awareness.

POSER!

Obviously you can talk to anyone about your health at Trafford Leisure but if you wanted to speak to

COMMUNITY STOPS

ALL SMILES

Our National Fitness Day walk was a huge success and everyone should be immensely proud of their contributions to making the day as special as it was. The 15 mile walk began at the Support Office, stopping at Sale Leisure Centre, move Urmston and finishing the

someone who is MHFA trained we have listed below all the staff who have received this training from us. As you can see we have over 10% of our people trained in MHFA and we are fully committed to breaking any taboo of talking about our mental health, it affects us as much as our physical health!

challenge at Stretford Sports Village. Making community stop-offs along the way, we hope we captured Trafford’s attention in highlighting the importance of moving more everyday!

WELCOME, HAYLEY! “Hi everyone, my name is Hayley, and I am super excited to be a part of the Trafford Leisure Team and our vision to be the most active place in England! I will be working alongside Diane as Active Living Manager for the South and West. I have always had a passion to help and inspire others to reach their goals, whether that is fitness related or personal. I have been a part of the fitness industry for the past seven years as I previously worked for Pure Gym as a Gym Manager and Personal Trainer. I am looking forward to supporting the Trafford Community to be more active and to educate individuals

Fiona Buckley Stephen Darroch Philip Davies Shahrzad Dowlatshahi Nathan Flanagan Jonathan Francis Carly Heselwood David Howlett Craig Lomas

Nicola Lowe Neiam McKenzie Andrew Mooney Daniel Norris Mark Pearson Olivia Pender Lee Pickford-Hurst Hananah Reardon Emma Shackleton Caroline Slaughter

Adam Spence Shonagh Strachan Helena Taylor Joel Tipper Samantha Toner Amy Wood Luke Woolstencroft Jordan Worstencroft

on the importance on Health and Wellbeing and most importantly to empower their knowledge and confidence so they can lead a better quality of life. I am looking forward to meeting you all.”

All the best in the new role, Hayley! We’re thrilled to have you on

08

board!

13

WHAT’S NEW?

Investment Updates With progress being made at Altrincham Leisure Centre, we are excited to see what will become move Altrincham in 2024!

In the meantime, keep up to date with

@ Sale Leisure Centre

everything going on via the staff update page:

https://twmove.co.uk/move-altrincham-staff-updates/

move Altrincham Partington Sports Village is currently

NATIONAL FITNESS DAY

#YOURHEALTHISFORLIFE

undergoing a 2 week closure to prepare for the upcoming refurbishment process, thanks to the Levelling Up fund awarded to the community. Pictured left is evidence of the immense progress on the second 3G pitch that will be a new addition alongside the refurbished centre. Exciting times ahead for the community in Partington.

MACMILLAN COFFEE MORNING

BIRTHDAY BOY

SAY CHEESE!

Partington Sports Village

EMPLOYEE OF THE MONTH

Plans for Stretford are taking shape as the design focus and business plan work continues in readiness for the council’s final exec report for authorisation on the refurbishment. We can’t wait for things to get underway for move Stretford!

14

JUNE

JULY

AUGUST

Dan Oliver

Colin Bailey

Dan Oliver

Stretford Sports Village 07

WHAT’S NEW?

@ Stretford Sports Village

WHAT’S NEW? NATIONAL FITNESS DAY

@ Altrincham Golf Course

PRACTICE MAKES PERFECT

30 YEARS OF ROLLER DISCO

STAFF BBQ EVENT DREAM TEAM!

PAR TEAM AT UA92

MICRO FILTRATION IN SMALL POOL

EMPLOYEE OF THE MONTH STARTING YOUNG

CHEERS!

@THEFOODDUDE

SOMEONE’S HAPPY!

One of our annual staff get-togethers took place on a sunny Saturday at the driving range; a chance for staff members to bring family and friends and celebrate what we have acheived so far in 2023. Spirits were high as food and drink flowed, as well as ice cream where their was one tremoundously happy customer! The driving range was put to full use as everyone enjoyed a go (or two); we can’t wait for next time we are able to bring the Trafford Leisure family together once more.

06

JUNE

JULY

AUGUST

Tyler Wilshaw

Katie Giblin

Kasia Spryszynska 15

WHAT’S NEW?

BEHIND THE SCENES

@ move urmston

NATIONAL FITNESS DAY

WHAT DOES YOUR HEALTH MEAN TO YOU?

SMILE!

MACMILLAN COFFEE MORNING

•

Extension Begins

•

Socials are changing...

•

Solar, solar & more solar

A SURPRISE GUEST

EMPLOYEE OF THE MONTH

16

JUNE

JULY

Gillian Corcut

Ryan Patterson

AUGUST Ella Sutton Callum Hudson

•

Pre-Opening Interest Launch

05

An update on the progress of the refurbishment at Altrincham Leisure Centre

FAMILIAR FACES WITH FOOTBALL

SAY CHEESE!

WE ARE EN ROUTE

TO MILESTONE 5

4.5 miles

Be sure to keep tabs on the Staff Update

WORK EXPERIENCE AT MOVE

page for move Altrincham; we gave you a sneak peak into the ongoing works with Milestone 4, so get ready for Milestone 5 to

0 miles

show you even more of an inside look!

6 miles

WHAT’S NEW? @ Partington Sports Village

CALLUM AT URMSTON FOR NPS

To view the full roadmap and more content, head to the link below!

CHECK OUT MILESTONE 4!

Whilst we work towards Milestone 5, refresh your memory with number 4:

https://twmove.co.uk/move-altrincham-staff-updates/

MOVE A MILE AT PARTINGTON It was fantastic to see such a brilliant turnout for the National Fitness Day Mile Work in the community at Partington, led by our very own Mark Pearson. Just another example of how successful our fitness day celebrations were within Trafford. Well done, guys.

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...many project plans that will be in place for delivering move Stretford – working closely with her colleague Helena to ensure consistency across the brand of move. Fran may also continue to lead and support some of the smaller satellite sites that we operate, such as Stretford Talbot / Sports Barn and we will continue to review this over the next year as Fran transitions to her new position.

Golf Manager Dave Howlett continues in the role of Golf Manager and has demonstrated that you can transfer the leadership and management skills gleaned from one leisure operation into another. The Golf has had a challenging 12 months, but we are absolutely delighted with the team being built and progress being made and look forward to David continuing in the role of Golf Manager as the business continues to transform and grow.

IT Manager The IT and Digital transformation across Trafford Leisure over the last 4 years has been truly astonishing, and our business is very different to where it was.

We have embarked on a journey of digital as an enabler but as you continue to tell us there is still so much to be done and improve now that IT and Digital are as essential to how we do our jobs and or deliver service to our customers as a swimming pool or gym itself.

With move Altrincham less than 12 months away, we are taking the decision to recruit an IT Manager who will report directly into the Head of Asset and IT. We are going a step further with this, and based on our people’s direct feedback we will also be recruiting a systems trainer, someone’s who’s role it will be to ensure that all our people are trained, supported and feel confident in the different systems and software we have in place. The priority will be gladstone 360 and Microsoft 365 closely followed by embedding teams across all parts of the business.

OUR PEDAL POWERED COLLEAGUES

Finance Manager Not all of you may be aware, but except for our long-term colleague in finance Christine Callaghan, the Finance team including the Finance Director are completely new post pandemic. When a team changes with this scale of change, it takes time to recruit, support and build and under the excellent leadership of Emma Shackleton, Finance Director, we will shortly begin the final recruitment within the finance team by introducing the Finance Manager position back into the business. This role will report directly into Emma.

Football Development and Broadoak Outdoor Sports Facility Stephen Darroch has been extremely agile over the last couple of years, seconded in roles covering responsibility for Assistant Manager, swim well, football development and supporting the Football Foundation bid for a second All weather pitch at Partington which is under construction and will open in November.

Stephen’s commitment to a particularly challenging part of the business is exemplary and I am delighted to advise that Stephen will take the permanent position of Football Development Manager which incorporates the football service contract we run on behalf of Trafford Council in addition to the operations and development of the new partnership agreement with the Dean Trust at Partington.

Way to ride Mark Drummond, Carly Heselwood, Gaynor Mowe, Emma

Assistant Manager

Shackleton and Hannah Ward who all collected distance points, day

Jon Francis Head of Business continues to advise and shape the leadership needed to run the business on a day-to-day basis, balanced with the necessary

points and/or encourager points for Trafford Leisure in Cycle September!

projects and focussed work required such as Partington LUF, Health and Safety, Access Control and Data and customer service for example. It is with this

However, we need more staff to join in and help Trafford Leisure pedal more miles and save more Ibs of CO2; the challenge is over but this isn’t the end – you can use Love To Ride to log rides, track progress and set

www.lovetoride.net/gm

goals all year round. Head to their website to get started!

in mind, that we have taken the decision to recruit an additional Assistant Manager in the structure, that may fulfil the role in any of our centre’s releasing existing Assistant Managers for project work or in turn will work directly on project work as decided by the Head of Business. This recognises the scale and size of the business we will become over the coming years, as we slowly move from being a business that employs around 300 people to one that employs over 400 people.

Final Note Resource is not an easy one to balance at times, so many people are juggling many priorities, and it is a credit to everyone that we collectively do this, supporting each other. To our people at Sale, don’t worry Danny Norris, General Manager is staying where he is, under his leadership the Sale team in place are delivering incredible results and will continue to support the transition of all other centre’s until we get to Sale last – we save the best until last!

This is the start and not the finish of other opportunities that will follow. As we get closer to move Altrincham opening, our Head of People we will start to share news on other new roles and opportunities such as a Spa Manager, Spa consultants, Gymnastic roles and outside of the centre’s too with Trafford Leisure considering how we support Trafford Council with place based working out in the community. We also have the Partington LUF Project, which although in very early stages, will clearly bring opportunities for our people as new roles are developed.

CYCLE TO WORK DAY 2023

If you have any queries or questions on any of the above, please speak directly to a member of the Senior Leadership Team.

Make sure you catch the snippet on investment update on page 7.

And finally, it’s coming up to that exciting time of year again…Staff Awards 2023/24. Please save the date 20th January 2024. More to follow soon.

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03

A FEW WORDS FROM OUR

CHIEF EXECUTIVE

JO CHERRETT Dear All, Wednesday 20th September was National Fitness Day, “Your Health is for Life” and what a fantastic effort from so many people. Whether you joined the walk, took part in a centre challenge, posted or cheered people on we successfully raised awareness of our purpose and hopefully inspired each other and our community to “move more everyday”.

We will be holding a review session, what worked well, what didn’t and the key part – ideas for next year. With a good 3-month lead in, imagine what we can achieve next year. This session will be open to anyone who wants to join – both in person or on-line and if when the date is released this clashes with a commitment or shift that stops you attending – don’t worry we will record it and share so you can still feed in up to 7 days after. The more voices, the more diverse the views and thoughts are the better it will make Year 2’s event next year.

Well done everyone!

As we celebrated National Fitness Day last month, and like many of my colleagues was walking around Trafford you couldn’t help but think about move Altrincham. Building on the success of the Brand and Team at move Urmston – this time next year move Altrincham will be open.

With this in mind, and it probably won't surprise you we have been turning our attention to what people resource and leadership we will need for the next 12 months. So, some people updates for you; see the page across for General Manager move Altrincham I am delighted to announce that Craig Lomas will be taking up the position of General Manager of move Altrincham when we get ready to open our doors next year. I know that Craig is relishing the opportunity, we couldn’t ask for a better person to lead the team and over the next 6-9 months he will work closely with Jon Francis to ensure that the handover at move Urmston is seamless. It is important to Craig that all lessons learnt are taken from Urmston, (minus a

NOTICE BOARD

Here we would like to shine a light on all our new staff, those who are sadly leaving us, and those who have moved up in the business - an opportunity for us all to welcome, say goodbye and congratulate!

NEW STARTERS

WHERE

POSITION

DATE

Finley Holt Aimee Morgan-Smythe Hughie Buckley Oliver Scanlan Felix Squire Manon Le Coq Lauren Cowle Hayley Wilkinson Joel Longman Harrison Moffatt Olivia Holbrook Thomas Stead Jake Dunn Daniella Fox Edward Johnson Alexander Davies Thomas Palmer Seamus O’Flaherty Farrell Declan Short Faraz Khojasteh Jessica Smith Jessica Townsend Rory Kielty

SAL STR URM ALG SAL URM ALT HEQ SAL URM URM STR STR SAL STR GRA ALT ALT STR SAL URM STR URM

Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant Kids Leisure Assistant Golf Attendant Swimming Level 1 Health & Fitness Instructor Swimming Level 1 Active Living Manager Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant Health & Fitness Instructor Swimming Level 1 Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant Senior Fitness Instructor Swimming Level 1 Swimming Level 1 Lifeguard & Leisure Assistant Swimming Teacher level 2 Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant

10/07/2023 10/07/2023 04/07/2023 05/07/2023 17/07/2023 26/07/2023 07/07/2023 29/08/2023 07/08/2023 22/08/2023 28/08/2023 17/08/2023 01/09/2023 04/09/2023 12/09/2023 25/09/2023 01/09/2023 01/09/2023 09/09/2023 01/09/2023 07/09/2023 11/09/2023 07/09/2023

LEAVERS

WHERE

POSITION

DATE

Duvail Brown Scott Sinclair Ellie Stanton Olivia Yardley Malachy Byrne Duncan Cheslett Chloe Kirkland Abigail Lee Jessica Moyle Carys Sampson Jessica Smith Michael Bradshaw Arthur Fletcher Niall Murphy Benjamin Overland Lily Sutton Olivia George-Clarke Michelle Tang Oliver Bernstein Beth Hyland Abigail Carr

SSV STR ALT STR SAL ALG SAL URM ALT PAR URM STR ALT STR URM URM URM URM SAL ALT URM

Senior Fitness Instructor Swimming Teacher Level 2 Lifeguard & Leisure Assistant Swimming Teacher Level 2 Lifeguard & Leisure Assistant Assistant Greenkeeper Gymnastic Coach Level 2 Lifeguard & Leisure Assistant Gymnastic Coach Senior Leisure Assistant Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant Lifeguard & Leisure Assistant Leisure Assistant Dry Leisure Assistant Dry Lifeguard & Leisure Assistant Sports Coach Lifeguard & Leisure Assistant Swimming Teacher Level 2

24/07/2023 10/07/2023 17/07/2023 31/07/2023 03/08/2023 16/08/2023 31/08/2023 21/08/2023 04/08/2023 31/08/2023 06/08/2023 28/09/2023 06/09/2023 17/09/2023 07/09/2023 10/09/2023 01/09/2023 01/09/2023 12/09/2023 12/09/2023 30/09/2023

pandemic) so we can improve on our peoples experiences as we get ready to open..

Number 2 at move Altrincham With Craig’s position confirmed, we will also be looking to assess and select the right number 2 for move Altrincham. This role isn’t for the faint hearted, with a projected turnover of around £3,000,000, an increased square metre totally 5500m2 and a staff team of around 100 people. Over the coming months this number two role will become an opportunity and will be available to any of our existing Leisure / Assistant Managers to apply for internally. This will be the busiest and largest of all our facilities and this role will require someone with Assistant Manager experience. We will be providing this opportunity to internal candidates first, recognising the rich talent we have in the business and more information will follow on this role in due course.

Manager at move Urmston With Craig transitioning to move Altrincham next year we will be replacing the General Manager position with a Centre Manager role. This is an exciting opportunity, and like the number 2 role at move Altrincham position will be available for existing Leisure / Assistant Managers and the successful candidate will have the opportunity to develop further in the role to hopefully take the step to a General Manager over time and become part of the Senior Leadership team in the future.

Development Manager Helena is currently seconded into a development role and is continuing to flourish and deliver in this role carefully navigating her operational experience with Business Development. Helena is specifically leading and supporting significant project plans that must be delivered for move Altrincham. Helena’s secondment is continuing, and once Craig is in place and opening the doors of move Altrincham, she will support Craig and the team where needed for those first 12 weeks of opening. After this, with the investment plans and business development opportunities that will follow Helena will continue in the Development role for a further 12 months.

Development Manager – move Stretford As Helena has done for move Altrincham, I am delighted to advise that Fran will take the position of Development Manager move Stretford once the doors are closed at Stretford Leisure Centre. Although I say as the doors are closed, Fran will lead the transition (closing of centre) before her attentions turn to the...

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19

WORLD MENTAL HEALTH DAY

more everyday

On Tuesday 10th October, it’s World Mental Health Day, and it’s important to remember that what is a yearly reminder in the calendar, is a topic that is relevant all year round. We know importance of mental health, especially it’s relationship with physical health and how moving more everyday can help in many different ways.

Let’s keep the conversation alive surrounding mental health; make sure to keep checking in with your colleagues, and check out page 13 for our Time2Talk scheme.

Follow our socials to keep up to date with all things Trafford Leisure! @traffordleisure @moveurmston @saleleisurecentre @movealtrincham @stretfordsv @partingtonsportsvillage @thegrammar1 @altrinchamgolf

If there is anything you would like to see included in the next newsletter, please email Morgan at: morgan.gardner@ traffordleisure.co.uk

Trafford Leisure Move Urmston Sale Leisure Centre Move Altrincham Stretford Sports Village Partington Sports Village The Grammar Altrincham Golf Course & Driving Range Gymnastics Trafford Trafford Training

SEPTEMBER 2023 ISSUE more everyday

Featuring highlights from the Fitness Day celebrations across all of our centres, investment updates and so much more...