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Submissions for the Weekly Wrap must be received by midday, the Thursday before publication. Submissions should be sent as free text in an email or free text in a word document with title, key summary information, and a link to QHEPS, document, or external website link where appropriate.
Undated submissions will be removed after one edition, unless otherwise requested. You can submit your submission by contacting the Broadcast Team now!
Latest notices
Health Safety and Wellbeing
October Saftey Month
October is National Safe Work Month, and this year’s theme is “Safety: every job, every day.”
Throughout October, we’ll be going back to basics with a four-week campaign focused on building a safer workplace for everyone.
Each week, we’ll cover a key safety topic:
Week 1: Identifying Hazards
Week 2: Assessing Risks
Week 3: Controlling Risks
Week 4: Reviewing Controls
Please print and display these materials in a prominent area of your unit for the month of October.
Each poster includes a QR code—just scan it to access more information and resources from Safe Work Australia.
By working together and keeping safety front of mind, we can help protect ourselves, our colleagues, and our patients every day.
Stay alert. Stay safe!
You can click the “posters” to print, download, and share amongst your colleagues or in your department for Safety Month.
Child Sexual Abuse Service Consultation Lines are available statewide
About the consultation line
The Queensland Health Child Sexual Abuse Service (QH-CSAS) has a new 24/7 consultation line to provide specialist medical advice to healthcare staff caring for children under 14 years who have experienced sexual abuse.
This service is available to healthcare professionals from Emergency departments, Child Protection Units and general Paediatricians. It complements existing local care pathways and supports timely, trauma-informed care for children across Queensland. Clinicians are encouraged to initially consult their local HHS paediatric service where available.
How you can help
We’d appreciate you sharing the news about this expansion with your colleagues, and we’ve attached an internal news story, fact sheet and flow chart.
This referral line strengthens connections between teams, helping us share knowledge and expertise, support local responses, and ensure consistent, high-quality care wherever a child presents.
Digital Employee Expense Claims Platform – Launches from 27 October 2025
DIGITAL EXPENSE CLAIMS
Expense claims moving to ExpenseMe Pro from 27 October
From Monday 27 October 2025, all THHS employees will be required to submit their expense claims using ExpenseMe Pro, Queensland Health’s new digital expense management system. All employees will all receive single sign-on access to ExpenseMe Pro to prepare and submit their own reimbursement claims.
How to get ready:
1. Explore training materials – Includes quick reference guides and instructional videos.
2. Set up a proxy – Want someone else to submit on your behalf? Follow the instructions to get them set up.
3. Attend a live or recorded training session – Sessions are held several times each week before and after go-live. You can also view previous recorded sessions at any time.
4. Information for Financial Delegates – Information on delegates role and responsibilities.
5. Check out the FAQs – Find answers to common questions.
Project You Presents The Furball
Project You group is bringing its annual Fur Ball to Townsville for the first time this year in support of Movember.
Held at The Rydges Grand Ballroom on the 7th of November, we invite guests to don their best attire for a nigh of fun, laughs, and important conversations changing the face of mens health.
Tickets include a 4 hour food and drinks package, along with live entertainment. For more information to attend this event, please click the ‘Find out more’ button now!
Brighter Lives
Century 21 Brighter Brunch at the Beach Hotel
300 North Queensland women every year are diagnosed with breast cancer.
Join us on 25 October for Brighter Brunch and help us make a difference for local women with breast cancer.
Offering a roaming canapé menu with a three-hour drinks package, Brighter Brunch will feature live entertainment, raffles and auctions, all fundraising for breast cancer here in NQ.
Together, we’ll be raising funds to bring the first Scout surgical guidance system to a North Queensland public hospital, helping local women with breast cancer receive more precise, less invasive treatment, close to home.
Closing the Gap shirts for sale now at Gift Shop
THHS Closing the Gap shirts are back in stock at the gift shop at Townsville University Hospital.
Unisex Sizes XXS-XXXL
Women’s Sizes 8-24
Colours – Blue, Turquoise, Black, Pink, Purple
The shirts are $55
The gift shop is open from 8.00am to 4.00pm Monday to Friday.
Training, Education & Research
Organisational Development
For further information, please contact Organisation Development: THHS-Learning@ health.qld.gov.au
Build Your Leadership Workshop
The Build Your Leadership Workshop provides participants with the next step on from ‘Ignite Your Leadership’ and builds people and team leadership skills.
Program Objectives:
• Examine the mindset shift from Leader of Self to Leader of Others
• Learn and evidence-based framework to develop flexible leadership and when to use each style
• Learn and evidence-based framework to lead a team, create a positive workplace culture and build performance
Click to register now
Essential Communication Skills For the Workplace
This programme is designed to provide staff with tools, strategies and techniques to assist in achieving effective two-way communications and positive relationship development. It encompasses the following four (4) x 4-hour modules:
• Communication Foundational Skills
• Giving and Receiving Feedback
• Foundational Skills for Negotiating
• Dealing with Difficult Conversations
It is recommended the modules are undertaken in order, with Communication Foundational Skills prerequisite to all other modules.
Click to register now
Positive Performance Management – Developing People Management Skills
This program will equip line managers with tools, processes and frameworks to demonstrate good, day-to-day people performance management within the requirements of the Public Service Commission Directive 02/24 (Positive Performance Management) and HR Policy G9 to develop a good workplace culture.
Click to register now
Caring Together – Interprofessional Teaming
Focus on the benefit of interprofessional collaboration and the impact effective teaming has on the health outcomes of patients, staff wellbeing, and the sustainability of the health system, Caring Together – Interprofessional Teaming explores the barriers and enablers of effective collaboration and creation of an actionable plan to improve interprofessional collaboration in your workplace.
This 1 day programme enhances participants understanding of what it means to be a part of an interprofessional team and the value of interprofessional collaboration, recognises the importance of teaming in healthcare settings, explores the challenges and barriers to successful collaboration and identifies opportunities for improved interprofessional collaboration.
Click to register now
This programme delivered in collaboration with the Centre for Leadership Excellence, health Workforce.
Maximising Project Outcomes
With a focus on application, the Maximising Project Outcomes programme covers project management skills, including change management, stakeholder engagement and project evaluation, and links closely to a project framework contextualised to allow successful delivery of projects within the healthcare system.
This 4 x 4-hour programme utilises the Project Management Assistant (PaM) is a framework that provides a flexible step by step process for managing a project. Resources include templates, videos and how-to instructions.
Click to register now
This programme delivered in collaboration with the Centre for Leadership Excellence, health Workforce.
Centre for Leadership Excellence (CLE) Statewide Capability Development Program
The Centre for Leadership Excellence’s Statewide programs are available to all Hospital and Health Service employees including emerging, aspiring and experienced leaders and managers in Queensland Health. Statewide programs are offered as facilitated programs delivered virtually, offering formalised training opportunities to develop leadership skills, capability and enhance career pathways. Programs include:
• Business Partnering
• Conversations That Make a Difference
• Effective Writing Skills
• Essential Coaching Skills
• Manage4Improvement
• Maximising Stakeholder Relationships
• Step Up Leadership Program
• Take the Lead
• Wellbeing & Resilience
• Wellbeing Leadership
• Workload, Email and Meeting Management
Click to register now
Better Health NQ Intelligence Unit: Mental Health Final Gap Analysis Report
Better Health NQ’s Intelligence Unit released its Mental Health: Final Gap Analysis Report in May 2025 following endorsement from Better Health NQ’s six Chief Executives. A copy of the full report can be viewed here
The report identified a range of issues across the system, including: Better Health NQ’s Intelligence Unit released its Mental Health: Final Gap Analysis Report in May 2025 following endorsement from Better Health NQ’s six Chief Executives. A copy of the full report can be viewed here.
The report identified a range of issues across the system, including:
• Poorer determinants of mental health among NQ residents
• Increasing demand for MHAOD services across the continuum of care
• Increasing out of pocket costs for consumers, particularly psychiatry and allied health.
The report will also feed into the Joint Regional Needs Assessment process. For any enquiries, please contact Better Health NQ’s Intelligence Unit via BetterHealthNQ@health.qld. gov.au.
New Patient Handling Courses being delivered
During October and November four different patient handling courses are being offered:
1. Patient handling Competency Assessments
2. Maximising assistance from your patient during patient handling tasks
3. Patient handling equipment: options and applications
4. Safe Bariatric patient handling
All courses include small groups (4 people), run for 30 minutes and will be held in the Clinical Simulation Centre. Bookings can be made directly through LOL – Go to the Think Smart module, scroll down to the bottom and click on the additional training tab, and register for the course on the date and time you wish to attend.
Help make a difference! Complete the HHS DFV training survey and improve our ability to identify and respond to patients experiencing DFV.
For more information to attend this training, please click the ‘Find out more’ button now!
Dual Diagnosis Learning Online (LOL) series
Policies and Procedures
New / updated policies and procedures available on the Townsville Hospital & Health Service, Policy & Procedure Homepage
Rapid assessment and treatment (RAT) and RE-RAT process within the Emergency Department (ED) and Short Stay Unit (EDSTTA) for adults and children | THHSCLI140823|Townsville HHS | TPPU | Procedures
Replaced:v3
Target Audience: All clinicians working at The Townsville University Hospital (TUH) ED and EDSTTA.
Management of babies less than|THHSCLI181206| Townsville HHS | TPPU | Procedures
Replaced:v3
Target Audience: All medical, midwifery and nursing staff working at TUH.
Administration of intravenous ferric carboxymaltose (Ferinject®) to pregnant and postnatal women | THHSCLI140743 | Townsville HHS | TPPU | Procedures Replaced:v4
Target Audience: Townsville Hospital and Health Service (THHS) clinical staff administering IV Ferinject® to pregnant and postnatal women
Referral criteria and process for the Josephine Sailor Adolescent Inpatient Unit and Day Service (AIUDS) - Inpatient Unit | THHSCLI161063|Townsville HHS | TPPU | Procedures Replaced:v3
Target Audience: Clinical staff working in referring mental health services in Townsville, Mackay, Cairns, North West, Cape York and Torres Strait Hospital and Health Services (HHS
Target Audience: All medical and nursing staff working in areas where telemetry monitoring is available.
Recognising and responding to acute deterioration in a patient’s Physiological and/ or Mental State | THHSCLI100463| | Townsville HHS | TPPU | Procedures Replaced:v7
Target Audience: All THHS employees involved in the delivery of clinical care and employees who have a responsibility to ensure the safety of patients and consumers.
Procedures
Replaced:v4
Target Audience: THHS Medical and all other clinical employees and all organisations acting as it’s agents.
Healthy Hearing Newborn Hearing Screening in the Townsville Hospital and Health Service (THHS) | THHSCLI040171|Townsville HHS | TPPU | Procedures
Replaced:v6
Target Audience: Nursing midwifery screening staff who have completed specific training.
Clinical Forms
All clinical forms used within Townsville HHS can be found on the Clinical Forms webpage
New / Reviewed Clinical Forms
• Admission and Annual Care Plan and Services Review Checklist (00200:1165 v5)
• Chronic Hypoxia/Hypercapnia Non-Acute Care Respiratory Q-ADDS (SW1292 v2)
• Healthy Kindy Kids Consent and Registration (00200:1405 v1)
• Hearing Screening Eligibility to Service (00200:1402 v1)
• In-Patient Post Fall Clinical Pathway (SW135 v6)
• Referral to Community Hearing Screening Clinic (00200:1403 v1)
Retired Clinical Forms
If you currently use the any of the forms listed below, please email TSVClinicalCommunication@health. qld.gov.au
• Audiogram (MEA-070-0464)
• Clinical Assessment Tool - Medical Termination of Pregnancy (mTOP) (ADM-060-1131)
• Neurological Classification of Spinal Cord Injury (SCI) (ADM-060-0240)
• Referral for Cardiac Catheter Laboratory Procedure (VAR-015-0231)
• Referral to Childhood Hearing Clinic (CHC) Audiology Multidisciplinary (ADM-015-1037)
• Referral to Inpatient Podiatry (COR-015-1106)
In the coming months, you may notice a change to the way we number our local clinical forms. We are shortening the form number (barcode) from 18 characters to 10 characters e.g. 00200:ABC-010-1234 will be shortened to 00200:1234
Existing form numbers will be changed as forms are reviewed.
Patient Access and Flow Webpage
The ONE STOP location for all things Patient access and flow at THHS
New Guideline on the Demand Management and Escalation webpage Guideline 2 - Demand Response Unit – Flex Beds
New Guideline on the Patient Flow and Support Unit webpage Guideline 8 – Requesting an inpatient bed Kidney Transplant Recipient
Staff Noticeboard
The TUH shuttle bus is a three-month trial service (September to November inclusive) operating from 6.30pm with a final run at 9.30pm from the hospital’s front foyer to eastern campus car park 17. The service is a safety measure for all streams and operates Monday to Friday.
Check out the most recent newsletter from the Healthcare Standards & Patient Safety Teams. Click the links below to read the newsletters: Healthcare Standards & Patient Safety Newsletter
Car Park Shuttle Service
Issue 1 - March 2025 Pressure Injury Prevention
Issue 2 - April 2025 Falls Prevention
Issues 3 - Sepsis Awareness
Issue 4 – June 2025 Haemovigilance
Issue 5 – July 2025 Parkinson’s Disease Medication
Issue 6 - August 2025 Change in Behaviour - Could it be Delirium?
Read the latest Patient Safety Newsletter “Safety Matters” by clicking the ‘find out more’ button.
HHS Medication Newsletter
The most recent editions of the Townsville HHS Medication newsletter are out now. Click the links to read them!
Feb Medication newsletter | February 2025 | Townsville HHS | Newsletter
March Medication newsletter | March 2025 | Townsville HHS | Newsletter
May Medication newsletter | May 2025 | Townsville HHS | Newsletter July Medication newsletter | July 2025 | Townsville HHS | Newsletter
Signature Block
The Queensland Occupational Violence Strategy Unit have recently collaborated with Strategic Communications to develop an Occupational Violence Prevention Signature block.
The signature block reinforces messaging that occupational violence is not part of the job. The signature block generator can be found Signature Generator under the campaign banner “respect our staff”.
The Food Service has updated several material numbers to streamline our processes and improve efficiency. These updates are designed to enhance our service delivery and ensure that we continue to meet the highest standards. Stay up to date by utlising the link below for ordering food services for your teams. Stay up to date by utilising the link below for ordering food services for your teams.
Please see below updated information:
• Address number list for catering consumables.
• s4hana order catering consumables Mar 24.
Townsville Hospital and Health Service
Townsville
Denomination Emergency Contact List
Suggestions:
1. When you require a Pastoral Care person – Ring Twice – the person may have missed the first call.
2. Leave a Message so the person can respond – Note: the Hospital phone system doesn’t leave a number so the priest can not return the call if no message is left.
3. If you are not able to get someone, ring the Pastoral care Coordinator on 0447 880 993 (no text messages please) and someone else will be assigned.
You could be part of a clinical study programme that helps get more information on how a weekly Insulin, insulin icodec, helps in reducing the blood sugar compared with insulins taken once daily.
ONWARDS
ONWARDS is a global programme of clinical studies to investigate how well insulin icodec (a new longacting insulin taken once weekly), controls blood sugar in people with diabetes. Once-weekly insulin icodec will be compared with insulins taken once daily, which are presently available on the market.
The ONWARDS 11 study is currently recruiting volunteers. If you’re interested in providing your partipation, click the ‘Find out more’ button.
Urgent Donor Appeal — Your Support Matters
Australia’s national red blood cell (RBC) inventory remains under pressure. Lifeblood has launched a national urgent donor appeal to boost supply and meet hospital demand. How you can help:
• Share this message with your local communications leads to boost internal and external promotion.
• Let us know about any expected changes in activity (or paused activity) — this helps align supply with demand.
• Stay connected with your local blood management committees, clinical nurse consultants, and blood bank team Every donation counts, help spread the word today. For support or materials, contact: blood@health.qld.gov.au
What would happen if you couldn’t work for more than a few months? That’s where insurance through super can help. Learn what your QSuper account offers, why insurance matters, and how to check if it’s right for you with our insurance calculator.
Click the ‘Find out more’ button to learn more.
This is general information only. It’s not based on your personal objectives, financial situation or needs. So, think about those things and read the relevant Product Disclosure Statement and Target Market Determination at art.com.au/pds before you make any decision about our products. And if you’re still not sure, talk with a financial adviser. We issue this information and all Australian Retirement Trust products. When we say ‘we’, ‘us’ or ‘the Trustee’, we mean Australian Retirement Trust Pty Ltd (ABN 88 010 720 840, AFSL 228975), trustee of Australian Retirement Trust (ABN 60 905 115 063) (‘the Fund’ or ‘ART’). 259716. 10/25
Discover the Benefits of Salary Packaging!
Our friendly Bupa consultants are conducting phone consultations soon to offer advice and find a healthcare plan to help suit your needs.
Date: August, September, October
Time: 9:20am to 4pm
You can look forward to competitive corporate premiums and benefits. On our Corporate Hospital policies, for accidents sustained after joining, treatment which is restricted or is an exclusion is covered in the same way as an included service.
Discount on your health cover+ If you have an existing health insurance policy, please bring along your cover details to ensure we can provide anaccurate comparison. Click on the ‘Find out more’ button to book a spot!
Notice of Fitness Passport Membership Updates for November 2025
Australia’s #1 workplace health and fitness program makes it easy to stay active and healthy, affordable, flexible, and designed for you, your partner or your family. For those currently on fitness passport program, please note this flyer contains information about fitness passport process increasing in November.
To read now, click the ‘Find out more’ button.
Applications for the Allied Health Professional Enhancement Program (AHPEP) funded clinical placements and now access to RRR-Cap placement support, a research capacity building initiative are now open and close Friday 31 October 2025. Eligible allied health staff can upskill, network and build research capacity through a clinical placement opportunity in a variety of disciplines between January – June 2026.
