Weekly Wrap
Your weekly dose of Heath Service updates!
Submit your updates now:
Where, how and when do I submit my submissions?
Submissions for the Weekly Wrap must be received by 12pm, the Thursday before publication. Submissions should be sent as free text in an email or free text in a word document with title, key summary information, and links to QHEPS, documents, or external websites where appropriate.
Undated submissions will be removed after two editions, unless otherwise requested. You can submit your submission by clicking thr ‘Find out more’ button and contacting the Broadcast Team now!
Health Safety and Wellbeing
Post Critical Workplace Incident Staff Support
The Post Critical Workplace Incident Staff Support procedure describes the process for supporting staff following a critical workplace incident that may occur in any work unit across the Townsville Hospital and Health Service (THHS).
This training will provide you with an understanding of the Post Critical Workplace Incident Staff Support procedure. On completion of Post Critical Workplace Incident Staff Support course on Learning Online (LOL), line managers will have an:
• Understanding of what a critical incident is
• Understand the escalation process post critical incident
• Understand and identify cultural safety considerations
• Understand the ISTART debriefing framework
• Understand how to follow up and monitor staff wellbeing
To commence the training please click the following link: https://thhslol.nth.health.qld.gov.au/course/ view.php?id=3364
Target audience: Line Managers
Duration: 20-30 minutes
Frequency: Once only
Delivery mode: Online
As we head into the final quarter of the year, the Recruitment and Appointment Services team is pleased to share several important updates to support your workforce planning and recruitment needs.
New Contact Number – Now Live on Amazon Connect
We’ve upgraded our phone system to improve accessibility and service delivery. You can now reach the Recruitment and Appointment Services team via the HR Service Centre:
Phone: (07) 4433 1710
Select Option 4 for Recruitment and Appointment Services
This change is part of our ongoing commitment to streamline communication and enhance support for hiring managers and staff.
Admin Relief Pool Register – Now Open
The Admin Relief Pool Register is now available for permanent Townsville HHS administration stream employees (AO2–AO8) interested in short-term internal opportunities.
This initiative supports:
• Internal mobility
• Career development
• Streamlined access to temporary roles across THHS
Click here to find out more or sign up for the Admin Relief Pool Register for the Townsville HHS
Holiday Period Advertising – Plan Ahead
With the holiday season approaching, we encourage early planning for recruitment advertising:
• SmartJobs and SEEK will remain available throughout the holiday period.
• External media channels (e.g. specialist journals, niche websites) may have early cut-off dates or closures. These deadlines are still being confirmed and will be communicated closer to November.
Recruitment and Appointment Services will continue to operate during the holiday period, but advertising will be limited to SmartJobs and SEEK only due to external agency closures
Christmas hampers available at the Gift Shop
Christmas hampers are now available at the gift shop with all profits supporting Brighter Lives! Purchase a premade hamper full of Christmas goodies and help your local charity this Christmas.
Christmas gifts have arrived at the Gift Shop
Christmas items are now in stock at the Brighter Lives gift shop!
Hand crafted items, cute stuffed Christmas teddies and more available with 100% of profits going to Brighter Lives and helping support patients and staff here in Townsville Hospital and Health Service.
Closing the Gap shirts for sale now at Gift Shop
THHS Closing the Gap shirts are back in stock at the gift shop at Townsville University Hospital.
Unisex Sizes XXS-XXXL
Women’s Sizes 8-24
Colours – Blue, Turquoise, Black, Pink, Purple
The shirts are $55
The gift shop is open from 8.00am to 4.00pm Monday to Friday.
Training, Education & Research
Organisational Development
For further information, please contact Organisation Development: THHS-Learning@ health.qld.gov.au
Understanding Intergenerational Teams
In today’s workplace, five generations work side by side - each shaped by different life experiences, values and expectations. At THHS, Gen Z and Millennials make up more than half of our workforce, bringing new perspectives, skills and ways of working. Program objectives:
• Understand the key traits, values and motivators of different generations, especially Gen Z and Millennials.
• Recognise and challenge assumptions or biases that can impact inter-generational teamwork.
• Apply practical communication and engagement strategies to work more effectively across generations.
• Reflect and commit to one small action that strengthens inter-generational relationships at THHS
Click to register now
Build Your Leadership Workshop
The Build Your Leadership Workshop provides participants with the next step on from ‘Ignite Your Leadership’ and builds people and team leadership skills.
Program Objectives:
• Examine the mindset shift from Leader of Self to Leader of Others
• Learn and evidence-based framework to develop flexible leadership and when to use each style
• Learn and evidence-based framework to lead a team, create a positive workplace culture and build performance
Click to register now
Essential Communication Skills For the Workplace
This programme is designed to provide staff with tools, strategies and techniques to assist in achieving effective two-way communications and positive relationship development. It encompasses the following four (4) x 4-hour modules:
• Communication Foundational Skills
• Giving and Receiving Feedback
• Foundational Skills for Negotiating
• Dealing with Difficult Conversations
It is recommended the modules are undertaken in order, with Communication Foundational Skills prerequisite to all other modules.
Click to register now
Positive Performance Management – Developing People Management Skills
This program will equip line managers with tools, processes and frameworks to demonstrate good, day-to-day people performance management within the requirements of the Public Service Commission Directive 02/24 (Positive Performance Management) and HR Policy G9 to develop a good workplace culture.
Click to register now
Caring Together – Interprofessional Teaming
Focus on the benefit of interprofessional collaboration and the impact effective teaming has on the health outcomes of patients, staff wellbeing, and the sustainability of the health system, Caring Together –Interprofessional Teaming explores the barriers and enablers of effective collaboration and creation of an actionable plan to improve interprofessional collaboration in your workplace.
This 1 day programme enhances participants understanding of what it means to be a part of an interprofessional team and the value of interprofessional collaboration, recognises the importance of teaming in healthcare settings, explores the challenges and barriers to successful collaboration and identifies opportunities for improved interprofessional collaboration.
Click to register now
This programme delivered in collaboration with the Centre for Leadership Excellence, health Workforce.
The Centre for Leadership Excellence’s Statewide programs are available to all Hospital and Health Service employees including emerging, aspiring and experienced leaders and managers in Queensland Health. Statewide programs are offered as facilitated programs delivered virtually, offering formalised training opportunities to develop leadership skills, capability and enhance career pathways.
• Business Partnering
• Conversations That Make a Difference
• Effective Writing Skills
• Essential Coaching Skills
• Manage4Improvement
• Maximising Stakeholder Relationships
• Step Up Leadership Program
• Take the Lead
• Wellbeing & Resilience
• Wellbeing Leadership
• Workload, Email and Meeting Management
Click to register now Programs include: Centre for Leadership Excellence (CLE) Statewide Capability Development Program
Disability Action Week Staff Forum
Come along and join the staff forum for Disability Action Week 25th November 2 - 3.30pm in the Robert Douglas Auditorium. All clinical and non-clinical staff encouraged to attend. Staff welcome to turn up on the day or join online but RSVP is appreciated to indicated numbers.
The event aims to celebrate people with disability and strengthen our organisation’s awareness and capability to:
• Recruit and support people with disability in the workforce
• Deliver safe, inclusive, and empowering care
• Shine a light on people being more than their diagnosis and;
• The rights of people with a disability
Guest speakers including key staff, consumer advocates and those with lived experience.
Live Q& A - “You Can’t Ask That” Interactive panel session.
Register your attendance via the ‘QR Code’ or click the ‘Find out more’ button.
The integrated electronic medical record (ieMR) digital services team is avaliblie on 07 4433 1363 or ieMR-TTH@health.qld.gov.au for more information.
COMPREHENSIVE ASSESSMENT & CARE PLANNING
to ieMR 26 November 2025 Live System Demonstrations – BOOK NOW
Policies and Procedures
New / updated policies and procedures available on the Townsville Hospital & Health Service, Policy & Procedure Homepage
Clinical concern escalation procedure in Rural Facilities Procedure | Townsville HHS | TPPU | Procedures
Replaced: v3
Target Audience: All staff involved in patient care across Acute Rural Hospitals Service Group (RHSG) including other partners in patient care.
Management and monitoring of young people prescribed psychostimulant medication during Cleveland Youth Detention Centre (CYDC) admission | Townsville HHS | TPPU | Procedures
Replaced: v3
Target Audience: NQAFMHS, NQAFDAT and CYDC Medical Centre staff, Townsville Hospital and Health Service (THHS)
Management and monitoring of young people prescribed psychostimulant medication during Cleveland Youth Detention Centre (CYDC) admission | Townsville HHS | TPPU | Procedures
Replaced: v3
Target Audience: NQAFMHS, NQAFDAT and CYDC Medical Centre staff, Townsville Hospital and Health Service (THHS)
Management and monitoring of young people prescribed psychotropic medication during Cleveland Youth Detention Centre (CYDC) admission | Townsville HHS | TPPU | Procedures
Replaced: v3
Target Audience: NQAFMHS and CYDC Medical Centre staff, Townsville Hospital and Health Service (THHS)
Nursing and Midwifery Workforce Services (NMWS) – Casual Workforce, Reviewed Procedure | Townsville HHS | TPPU | Procedures
Replaced: v3
Target Audience: THHS Nurses and Midwives, and any organisations or individuals acting as its agents.
Residential Aged Care Services – Living Environment Reviewed Procedure | Townsville HHS | TPPU | Procedures
Replaced: v6
Target Audience: THHS employees providing aged care services (permanent, temporary and casual) and all organisations and persons acting as its agents (including visiting Medical Officers and consultants).
Clinical Forms
Are you using the CURRENT version?
It is very important that you are using the current version of a clinical form. To ensure you print the current version, DO NOT save these forms to your local drive or photocopy these forms. If you need to continually refer to a form, you may ‘Add to Favourites’ in your web browser.
All clinical forms used within Townsville HHS can be found on the Clinical Forms webpage
New / Reviewed Clinical Forms
• Information Handover for Resident Being Transferred to Hospital (00200:0101 v3)
• Mirena Product Record (00200:1414 v1)
• Nursing Clinical Handover for Transfer of Care Neonatal (00200:0599 v6)
• Seclusion Observation Record (00200:0782 v5)
• Children’s Early Warning Tool (CEWT) Rural and Remote Less than 1 Year (SW141 v11)
• Commonwealth Home Support Program (CHSP) Charters Towers Home Care Service Plan (00200:1410 v1)
• Commonwealth Home Support Program (CHSP) Clinical Care Plan (00200:1411 v1)
• Commonwealth Home Support Program (CHSP) Ingham Home Care Service Plan (00200:1408 v1)
• Commonwealth Home Support Program (CHSP) Palm Island Home Care Service Plan (00200:1409 v1)
• Commonwealth Home Support Program (CHSP) Service Agreement (00200:0937 v5)
• Intravenous and Subcutaneous Fluid Order Form (SW002 v8)
• Medical Imaging Procedure Observation Record (00200:0824 v3)
• Perinatal Mortality Clinical Examination of Baby (00200:1125 v2)
• Referral for Postnatal Midwifery Care (00200:1353 v2)
• Self-Managed Medical Risk Assessment and Agreement Prison Health Service (00200:1407 v1)
• Transition Care Program (TCP) Service Agreement (00200:0963 v4)
• Tuberculosis Control Contact Screening Management (00200:1415 v1)
New / Reviewed Clinical Forms
If you currently use the any of the forms listed below, please email TSVClinicalCommunication@health. qld.gov.au
• Home Care Service Plan - Domestic Assistance/Social Support/Respite Service
Patient Access and Flow Webpage
The ONE STOP location for all things Patient access and flow at THHS
New Guideline on the Demand Management and Escalation webpage Guideline 2 - Demand Response Unit – Flex Beds
New Guideline on the Patient Flow and Support Unit webpage Guideline 8 – Requesting an inpatient bed Kidney Transplant Recipient
Enterprise Risk Management Training
Strengthen Patient Safety & Operational Resilience with Enterprise Risk Management Training
Every one of us contributes to THHS achieving its goals – delivering exceptional care, supporting our teams, and making a real difference in our community.
Enterprise Risk Management (ERM) helps us do exactly that by giving us the tools to anticipate what could go wrong before it does, make informed decisions, and stay on track to achieve our objectives. Whether you work in clinical care, administration, facilities, or leadership, this training will help you see the bigger picture of how enterprise risks are identified, managed, and reported across THHS. You’ll learn practical ways to identify and respond to potential risks early, support confident decision-making, and strengthen how we deliver on our shared purpose.
What you’ll gain:
• Confidence to identify and manage enterprise risks in your area
• A clearer understanding of how risk connects to THHS objectives
• Practical tools to support decision-making and problem-solving
• A stronger voice in shaping a safe, resilient organisation
Register now through: Education and Training | Townsville HHS | Risk Management (health.qld.gov.au)
START HERE:
Course: Risk Management Basics | THHS-LOL (ONLINE MODULE - 30 mins)
This training will provide you with an understanding of the core components of the THHS Enterprise Risk Management Framework.
FACE-TO-FACE & MICROSOFT TEAMS WORKSHOPS:
Register via LOL: Title – Risk Management Essentials (2.5 hours)
Course: Risk Management Essentials | THHS-LOL (health.qld.gov.au)
This training is to ensure risk owners have the necessary skills to apply all aspects of the THHS Enterprise Risk Management Framework.
Register via LOL: Title – Risk Assessment and Treatment Plan (RATP) Workshop (2 hours)
Course: Risk assessment and treatment plan (RATP) Workshop | THHS-LOL (health.qld.gov.au)
This course is aimed at increasing your confidence and skills in assessing enterprise risk using the THHS Risk Assessment and Treatment Plan (RATP) template.
BUILD ON YOUR UNDERSTANDING:
Course: Strategic Risk Management | THHS-LOL (ONLINE MODULE - 20 mins)
This eLearning module is designed for the THHS senior leadership team, executive and directors, and focuses on shaping a risk intelligent approach to enterprise risk management.
Course: Risk Management Toolkit Sessions | THHS-LOL (8 X ONLINE VIDEOS – 10 mins)
These Toolkit Sessions are designed to provide targeted training in specific processes and functions set out in the THHS Enterprise Risk Management Framework.
For further information, please contact the Enterprise Risk Team at THHS-EnterpriseRisk@health.qld.gov.au
The TUH shuttle bus is a service operating from 6.30pm with a final run at 9.30pm from the hospital’s front foyer to eastern campus car park 17. The service is a safety measure for all streams and operates Monday to Friday. Please share your feedback to ensure the smooth running of this service.
