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Submissions for the Weekly Wrap must be received by midday, the Thursday before publication. Submissions should be sent as free text in an email or free text in a word document with title, key summary information, and a link to QHEPS, document, or external website link where appropriate.
Undated submissions will be removed after one edition, unless otherwise requested. You can submit your submission by contacting the Broadcast Team now!
Latest notices
Health Safety and Wellbeing
Slips, trips, and falls are consistently among the top three incident types reported in RiskMan each year.
Common causes include:
• Wet surfaces not dried properly
• Cords and cables not stowed away
• Equipment obstructing walkways
• Uneven or poorly maintained flooring / paths
• Not using designated pathways
This month’s Safety Focus explores the reasons these incidents occur and outlines controls to help reduce the risk of harm.
Please print and display this notice on your safety board.
Stay alert. Stay safe!
Recruitment & Appointment Services Update – Final Quarter 2025
As we head into the final quarter of the year, the Recruitment and Appointment Services team is pleased to share several important updates to support your workforce planning and recruitment needs.
New Contact Number – Now Live on Amazon Connect
We’ve upgraded our phone system to improve accessibility and service delivery. You can now reach the Recruitment and Appointment Services team via the HR Service Centre:
Phone: (07) 4433 1710
Select Option 4 for Recruitment and Appointment Services
This change is part of our ongoing commitment to streamline communication and enhance support for hiring managers and staff.
Admin Relief Pool Register – Now Open
The Admin Relief Pool Register is now available for permanent Townsville HHS administration stream employees (AO2–AO8) interested in short-term internal opportunities.
This initiative supports:
• Internal mobility
• Career development
• Streamlined access to temporary roles across THHS
Click here to find out more or sign up for the Admin Relief Pool Register for the Townsville HHS
Holiday Period Advertising – Plan Ahead
With the holiday season approaching, we encourage early planning for recruitment advertising:
• SmartJobs and SEEK will remain available throughout the holiday period.
• External media channels (e.g. specialist journals, niche websites) may have early cut-off dates or closures. These deadlines are still being confirmed and will be communicated closer to November.
Recruitment and Appointment Services will continue to operate during the holiday period, but advertising will be limited to SmartJobs and SEEK only due to external agency closures
Log in at any time to apply for leave, check your payslip or manage your inbox.
Scan the QR code to get started.
Please click the ‘Find out more’ button for more information.
Brighter Lives
Closing the Gap shirts for sale now at Gift Shop
THHS Closing the Gap shirts are back in stock at the gift shop at Townsville University Hospital.
Unisex Sizes XXS-XXXL
Women’s Sizes 8-24
Colours – Blue, Turquoise, Black, Pink, Purple
The shirts are $55
The gift shop is open from 8.00am to 4.00pm Monday to Friday.
NQPPMS is now operating out of two locations!
Patients will have the correct location for their appointment in their appointment notification sms/letter.
• Level 1, Acute Block (in the Hospital, near the Cardiac Investigations Unit)
• Level 2, Medilink (use elevator to get to level 2)
Please contact 07 4433 5300 for all enquiries.
For more information on how to find these new locations, please click the ‘Find out more’ button now!
Townsville Hospital and Health Service
Virtual Care Week (27-31 October)
Join us in celebrating and promoting the modern and innovative ways that staff are remotely delivering care to patients across the state with the inaugural Queensland Virtual Care Week.
Virtual Care is the new name for delivering services via technology. Telehealth is now known as Video Call, with eConsult (Request For Advice) and Remote Patient Monitoring (RPM) making up the current modes of Virtual Care used across Townsville HHS.
A webinar series will take place across Virtual Care Week.
• Monday 27 October, 2pm: Virtual Care Week Opening Presentation
• Tuesday 28 October 12pm: Wide Bay Tissue Analytics Service
• Tuesday 28 October 1pm: Virtual Care Emergency Service
• Wednesday 29 October 12pm: Mackay HHS Virtual Health
• Thursday 30 October 12pm: Central QLD Virtual Theatre Support Service
• Thursday 30 October 1pm: QVH Early Medical Termination of Pregnancy Service
• Friday 31 October 12pm: Gold Coast Prescription Project
To register for any of the webinars or to find out more information about Virtual Care Week 2025, visit the Virtual Care Community Of Practice SharePoint Site.
For further information, please contact Organisation Development:
health.qld.gov.au
Build Your Leadership Workshop
The Build Your Leadership Workshop provides participants with the next step on from ‘Ignite Your Leadership’ and builds people and team leadership skills.
Program Objectives:
• Examine the mindset shift from Leader of Self to Leader of Others
• Learn and evidence-based framework to develop flexible leadership and when to use each style
• Learn and evidence-based framework to lead a team, create a positive workplace culture and build performance
Click to register now
Essential Communication Skills For the Workplace
This programme is designed to provide staff with tools, strategies and techniques to assist in achieving effective two-way communications and positive relationship development.
It encompasses the following four (4) x 4-hour modules:
• Communication Foundational Skills
• Giving and Receiving Feedback
• Foundational Skills for Negotiating
• Dealing with Difficult Conversations
It is recommended the modules are undertaken in order, with Communication Foundational Skills prerequisite to all other modules.
Click to register now
Positive Performance Management – Developing People Management Skills
This program will equip line managers with tools, processes and frameworks to demonstrate good, day-to-day people performance management within the requirements of the Public Service Commission Directive 02/24 (Positive Performance Management) and HR Policy G9 to develop a good workplace culture.
Click to register now
Caring Together – Interprofessional Teaming
Focus on the benefit of interprofessional collaboration and the impact effective teaming has on the health outcomes of patients, staff wellbeing, and the sustainability of the health system, Caring Together –Interprofessional Teaming explores the barriers and enablers of effective collaboration and creation of an actionable plan to improve interprofessional collaboration in your workplace.
This 1 day programme enhances participants understanding of what it means to be a part of an interprofessional team and the value of interprofessional collaboration, recognises the importance of teaming in healthcare settings, explores the challenges and barriers to successful collaboration and identifies opportunities for improved interprofessional collaboration.
Click to register now
This programme delivered in collaboration with the Centre for Leadership Excellence, health Workforce.
Maximising Project Outcomes
With a focus on application, the Maximising Project Outcomes programme covers project management skills, including change management, stakeholder engagement and project evaluation, and links closely to a project framework contextualised to allow successful delivery of projects within the healthcare system.
This 4 x 4-hour programme utilises the Project Management Assistant (PaM) is a framework that provides a flexible step by step process for managing a project. Resources include templates, videos and how-to instructions.
Click to register now
This programme delivered in collaboration with the Centre for Leadership Excellence, health Workforce.
Working from Home and Flexible Working Arrangements Drop-in Sessions
A new Work from Home and Shared Workspaces Guideline has recently been approved for THHS. This is a step towards a more modern, flexible, and sustainable way of working. These 30-minute Drop-In sessions are suitable for any THHS staff member who would like to explore how flexible work arrangements could work in their work areas.
Click to register now
Centre for Leadership Excellence (CLE) Statewide Capability Development Program
The Centre for Leadership Excellence’s Statewide programs are available to all Hospital and Health Service employees including emerging, aspiring and experienced leaders and managers in Queensland Health. Statewide programs are offered as facilitated programs delivered virtually, offering formalised training opportunities to develop leadership skills, capability and enhance career pathways. Programs include:
• Business Partnering
• Conversations That Make a Difference
• Effective Writing Skills
• Essential Coaching Skills
• Manage4Improvement
• Maximising Stakeholder Relationships
• Step Up Leadership Program
• Take the Lead
• Wellbeing & Resilience
• Wellbeing Leadership
• Workload, Email and Meeting Management
Click to register now
The integrated electronic medical record (ieMR) digital services team is avaliblie on 07 4433 1363 or ieMR-TTH@health.qld.gov.au for more information.
COMPREHENSIVE ASSESSMENT & CARE PLANNING
Clinical Skills Development (CSDS) has launched a brand-new course!
Ultrasound Guided Central and Arterial Vascular Access. This blended course is designed for clinicians who may have limited access to practical ultrasound training, want to build confidence in ultrasound-guided line insertion, or are seeking expert guidance and support in this area. Participants will gain a strong theoretical and practical foundation, including an introduction to ultrasound and the machine, vascular device selection and decision-making, as well as aseptic approaches and insertion techniques.
Read more about the course in the CSDS blog or register here!
Demonstrations – BOOK NOW
Policies and Procedures
New / updated policies and procedures available on the Townsville Hospital & Health Service, Policy & Procedure Homepage
Management of nursing resources and admissions at the Adolescent Inpatient Unit and Day Service (AIUDS) | THHSCLI191365 | Townsville HHS | TPPU | Procedures Replaced:V2
Target Audience: All Mental Health Service Group (MHSG) nursing staff, Townville Hospital and Health Service (THHS)
Target Audience: All THHS and all organisations and individuals acting as its agents, including Visiting Medical Officers, Contractors, Consultants, and Volunteers across all campuses
Target Audience: All THHS employees, service providers and suppliers responsible for the management, operations and maintenance of buildings and supporting infrastructure under the control of Townsville HHS.
New / Reviewed Clinical Forms
• Children’s Early Warning Tool (CEWT) Rural and Remote 1 -4 Years SW142 v11
• Children’s Early Warning Tool (CEWT) Rural and Remote 12 -17 Years SW144 v11
• Children’s Early Warning Tool (CEWT) Rural and Remote 5 -11 Years SW143 v11
• Criteria Led Discharge (CLD) PortaCath insertion - social admissions (Adults) 00200:1406 v1
• Referral to North Queensland Cochlear Implant Clinic 00200:1124 v3
• Rural and Remote Emergency Children’s Early Warning Tool (CEWT) 1-4 Years SW343 v9
• Rural and Remote Emergency Children’s Early Warning Tool (CEWT) 5 - 11 Years SW344 v9
• Rural and Remote Emergency Children’s Early Warning Tool (CEWT) Less Than 1 Year SW342 v9
• Ventilation & Blood Gas Flow Sheet 00200:0282 v4
Clinical Forms
All clinical forms used within Townsville HHS can be found on the Clinical Forms webpage
You may notice a change to the way we number our local clinical forms. We are shortening the form number (barcode) from 18 characters to 10 characters e.g. 00200:ABC-010-1234 will be shortened to 00200:1234
Existing form numbers will be changed as forms are reviewed.
Patient Access and Flow Webpage
The ONE STOP location for all things Patient access and flow at THHS
New Guideline on the Demand Management and Escalation webpage Guideline 2 - Demand Response Unit – Flex Beds
New Guideline on the Patient Flow and Support Unit webpage Guideline 8 – Requesting an inpatient bed Kidney Transplant Recipient
Enterprise Risk Management Training
Strengthen Patient Safety & Operational Resilience with Enterprise Risk Management Training
Every one of us contributes to THHS achieving its goals – delivering exceptional care, supporting our teams, and making a real difference in our community.
Enterprise Risk Management (ERM) helps us do exactly that by giving us the tools to anticipate what could go wrong before it does, make informed decisions, and stay on track to achieve our objectives. Whether you work in clinical care, administration, facilities, or leadership, this training will help you see the bigger picture of how risks are identified, managed, and reported across THHS. You’ll learn practical ways to identify and respond to potential risks early, support confident decision-making, and strengthen how we deliver on our shared purpose. What you’ll gain:
• Confidence to identify and manage risks in your area
• A clearer understanding of how risk connects to THHS objectives
• Practical tools to support decision-making and problem-solving
• A stronger voice in shaping a safe, resilient organisation
Register now through: Education and Training | Townsville HHS | Risk Management (health.qld.gov.au)
START HERE:
Course: Risk Management Basics | THHS-LOL (ONLINE MODULE - 30 mins) This training will provide you with an understanding of the core components of the THHS Enterprise Risk Management Framework.
FACE-TO-FACE & MICROSOFT TEAMS WORKSHOPS:
Register via LOL: Title – Risk Management Essentials (2.5 hours)
These Toolkit Sessions are designed to provide targeted training in specific processes and functions set out in the THHS Enterprise Risk Management Framework.
For further information, please contact the Enterprise Risk Team at THHS-EnterpriseRisk@health.qld.gov.au
Staff Noticeboard
Check out the most recent newsletter from the Healthcare Standards & Patient Safety Teams. Click the links below to read the newsletters: Healthcare Standards & Patient Safety Newsletter
Issue 1 - March 2025 Pressure Injury Prevention
Issue 2 - April 2025 Falls Prevention
Issues 3 - Sepsis Awareness
Issue 4 – June 2025 Haemovigilance
Issue 5 – July 2025 Parkinson’s Disease Medication
Issue 6 - August 2025 Change in Behaviour - Could it be Delirium?
Read the latest Patient Safety Newsletter “Safety Matters” by clicking the ‘find out more’ button.
The TUH shuttle bus is a three-month trial service (September to November inclusive) operating from 6.30pm with a final run at 9.30pm from the hospital’s front foyer to eastern campus car park 17. The service is a safety measure for all streams and operates Monday to Friday.
Townsville HHS Medication Newsletter
The most recent editions of the Townsville HHS Medication newsletter are out now. Click the links to read them!
Feb Medication newsletter | February 2025 | Townsville HHS | Newsletter
March Medication newsletter | March 2025 | Townsville HHS | Newsletter
May Medication newsletter | May 2025 | Townsville HHS | Newsletter
July Medication newsletter | July 2025 | Townsville HHS | Newsletter
Signature Block
The Queensland Occupational Violence Strategy Unit have recently collaborated with Strategic Communications to develop an Occupational Violence Prevention Signature block.
The signature block reinforces messaging that occupational violence is not part of the job. The signature block generator can be found Signature Generator under the campaign banner “respect our staff”.
The Food Service has updated several material numbers to streamline our processes and improve efficiency. These updates are designed to enhance our service delivery and ensure that we continue to meet the highest standards. Stay up to date by utlising the link below for ordering food services for your teams. Stay up to date by utilising the link below for ordering food services for your teams.
Please see below updated information:
• Address number list for catering consumables.
• s4hana order catering consumables Mar 24.
Denomination Emergency Contact List
Suggestions:
1. When you require a Pastoral Care person – Ring Twice – the person may have missed the first call.
2. Leave a Message so the person can respond – Note: the Hospital phone system doesn’t leave a number so the priest can not return the call if no message is left.
3. If you are not able to get someone, ring the Pastoral care Coordinator on 0447 880 993 (no text messages please) and someone else will be assigned.
Community
We’re calling on our amazing Townsville Hospital and Health Service (THHS) staff to help support the next cohorts of international medical graduates (IMGs) as they take part in the North Queensland IMG Preparation Program.
This 12-week supervised vocational work experience program helps international doctors become jobready for the Australian healthcare system, with most participants going on to secure employment right here at Townsville University Hospital.
You can learn more about the program and what it involves via our internal site: NQ IMG Prep Program Overview
PROVIDE ACCOMMODATION FOR OUR PROGRAM DOCTORS
Our program participants are responsible for arranging their own accommodation while they are in Townsville for their 12-week placement. Many make significant personal, financial, and professional sacrifices to take part, often relocating away from their families and taking unpaid leave from their jobs to gain this valuable experience.
We’re excited to announce that in 2026, some of our program doctors will undertake rural placements at Charters Towers and Ingham Health Services.
If you are located in Charters Towers or Ingham and have available accommodation, or know someone who does, please register your details via the link below or share my contact details. We’d love to hear from you!
If you have a room, granny flat, or property available, we invite you to register your details to help provide our program doctors with a home away from home during their stay.
2026 COHORT DATES
• Cohort 1: 23 February 2026 - 15 May 2026
• Cohort 2: 1 June 2026 - 21 August 2026
• Cohort 3: 7 September 2026 - 27 November 2026
Register your accommodation details here: Accommodation Registration Form
Once registered, your contact information will be shared directly with program doctors, who will then reach out to you themselves to discuss accommodation options.
DO YOU ALSO HAVE A SPARE VEHICLE?
Some accommodation providers also offer their spare vehicles for rent to program participants during their stay. If you’re interested in being added to our vehicle contact list, please email: nqimgprep@ health.qld.gov.au
For any questions or further information about becoming an accommodation or vehicle provider, please contact: nqimgprep@health.qld.gov.au
Thank you for helping us make our program doctors feel so welcome and supported here in North Queensland, and now, across Charters Towers and Ingham too!
What would happen if you couldn’t work for more than a few months? That’s where insurance through super can help. Learn what your QSuper account offers, why insurance matters, and how to check if it’s right for you with our insurance calculator.
Click the ‘Find out more’ button to learn more.
This is general information only. It’s not based on your personal objectives, financial situation or needs. So, think about those things and read the relevant Product Disclosure Statement and Target Market Determination at art.com.au/pds before you make any decision about our products. And if you’re still not sure, talk with a financial adviser. We issue this information and all Australian Retirement Trust products. When we say ‘we’, ‘us’ or ‘the Trustee’, we mean Australian Retirement Trust Pty Ltd (ABN 88 010 720 840, AFSL 228975), trustee of Australian Retirement Trust (ABN 60 905 115 063) (‘the Fund’ or ‘ART’). 259716. 10/25
Employment Opportunities & Vacancies
Clinical research fellowship and funding now available.
Are you a clinician ready to advance your research and improve patient care? Access up to $250,000 in competitive funding to support your research and make a real impact. Apply today for a Clinical Research Fellowship (Round 7) to pursue research linked to your practice, or for a Clinical Research Capacity Building Grant designed for multidisciplinary teams working together. Don’t miss your chance!
To submit your application, click the ‘Find out more’ button.
Allied Health First Nations Leadership Program
Expressions of interest are open for eligible First Nations allied health professionals or assistants to join the IAHA Leadership Program, commencing March 2026. This ninemonth program combines online and face-to-face learning, including two workshops, mentoring, a leadership project, and funded attendance at the IAHA National Conference. EOIs close 5pm, Friday 14 November 2025.
