Holiday Closure
Join R-PATH
Are you passionate about advocating for people with disabilities in TCHC?
About R-PATH:
We are a tenant-led group that works with TCHC senior management to identify and remove accessibility barriers.
The Responsible Personal Accessibility in Toronto Housing (R-PATH) Committee’s work covers many areas of accessibility, including policy review, accessibility build standards, consultations about accessibility in common spaces, tenant engagement, and more!
Requirements:
R-PATH usually meets virtually, a minimum of 10 times a year. Potential members must be current TCHC tenants. Applicants should have:
An understanding of the issues affecting disabled tenants and staff.
The desire to help all TCHC communities. Strong problem-solving skills.
Ability to work effectively with different groups.
Regular access to email and internet.
How to apply:
Learn more about R-PATH online at torontohousing.ca/R-PATH. If interested, email Chair Cathy Birch at cbirch619@msn.com. Select applicants will be chosen for a panel interview with current R-PATH members.
If you need this document in another language or format, please contact 416-981-5500. This poster is permanent.
Accessibility modifications are free for tenants
Unit modifications make areas of your home more accessible and functional for your needs. This can make you be more independent.
Learn more unit modifications in the Accessibility is For You guide. Find it online at torontohousing.ca/Accessibility or your nearest office.
Modifications might look different from unit to unit, depending on medical needs.
Some modifications can be done fairly quickly, and you won’t need to move.
If you do need to move while modifications are done, TCHC will hire movers to help you pack and move. You will not lose your original unit.
Your rent will not increase because of accessibility modifications.
How to apply
Unit modifications require a Medical Questionnaire to be completed by a healthcare professional. Get a copy of the form at torontohousing.ca/Accessibility or your nearest office.
Turn the form in to your Tenant Services Coordinator (TSC). If you don’t know who your TSC is, call the Client Care Centre at 416-981-5500 or email help@torontohousing.ca.
If you need this flyer in another format or language, please contact the Client Care Centre at 416-981-5500.
Pharaoh ants Environmental Health Unit (EHU)
Pharaoh ants are small insects that are yellow or light brown in colour, and hard to see. They only live indoors and often found in warm, moist areas like plants, aquariums, piping, sinks and heaters.
Pharaoh ants feed mostly on sugars and proteins. They will search for water and other food sources if available. Removing garbage, water and food scraps will help prevent an infestation.
Pharaoh ants can get into food packaging because of their small size. Once inside, they will contaminate food.
Resolving pharaoh ant infestations is a group effort and relies heavily on teamwork between your site staff, the pest control technician, and you. Be prepared, be ready to leave your unit, and provide as much information as possible about the infestation.
If you detect pharaoh ants or feel your unit may be infested, please inform your superintendent or call 416-981-5500 immediately. Staff will help you book an inspection by a professional at no cost to you.
EHU and TCHC will work in partnership with tenants to keep units and buildings pest-free.
Call 416-981-5500 to request a copy of this poster in an alternate language or format.
Tenant Survey results
Your feedback, our commitment
Thank you to all tenants that completed the 2023 Tenant Survey! Your feedback is important and will help Toronto Community Housing deliver services that meet the needs of tenants.
Key priorities identified through the 2023 Tenant Survey results
Customer service
Progress on priorities from 2021
Formerly contract-managed buildings
All formerly contract-managed buildings have been brought back under direct management. We saw a 16 per cent increase in average tenant satisfaction in these buildings.
Customer service and communication
We launched new communications channels and improved customer service standards, leading to a 5 per cent increase in every customer service area.
Community safety
We worked on improving safety and security processes and updated our security systems. This led to a 2 per cent increase in satisfaction with community safety and a 5 per cent increase in satisfaction with CSU.
8,134 completed surveys in 2023, or 20 percent of TCHC households
50% of surveys completed online via email or SMS link
23% increase in overall satisfaction with TCHC
27% increase in overall satisfaction with communications
Fire safety hazards
The Ontario Fire Code prohibits tampering with smoke and carbon monoxide (CO) alarm devices. These devices are installed in each unit and are not connected to the building’s fire alarm system. If you disable a smoke/CO alarm, you are at risk of not being notified there is a fire or CO leak in your unit. This would put you, your family, and your neighbours in danger. Test your smoke/CO alarm monthly to make sure that it functions properly. If there is an issue with the device, tell your superintendent or call the Client Care Centre at 416-981-5500.
Xeerka Dabka ee Ontaariyo wuxuu mamnuucayaa in la kiciyo qalabka digniinta ee qiiqa iyo kaarboon monoksaydh (CO). Qalabkan ayaa lagu rakibay qayb kasta oo kuma xidhiidhsana nidaamka digniinta dabka ee dhismaha. Haddii aad damiso alaarmiga qiiqa/Kaarboon monoksaydhka, waxaad halis ugu jirtaa in aadan ogaan in uu dab ama kaarboon monoksaydh uu ka jiro qaybtaada. Tani waxay khatar gelinaysaa adiga, qoyskaaga, iyo deriskaaga. Tijaabi alaarminga qiiqa/kaarboon monoksaydhka bishiiba si aad u hubiso inuu si fiican u shaqeeyo. Haddii ay jirto arrin ku saabsan qalabka, u sheeg kormeerahaaga ama ka wac Xarunta Daryeelka Macmiilka lambarkan 416-981-5500
El Código de Incendios de Ontario prohíbe alterar los dispositivos de alarmas de humo y monóxido de carbono (CO). Estos dispositivos están instalados en cada unidad y no están conectados al sistema de alarmas de incendios del edificio. Si desactiva una alarma de humo o CO, corre el riesgo de que no se le notifique que ocurrió un incendio o fuga de CO en su unidad, lo que lo pondría a usted, su familia y sus vecinos en peligro. Pruebe su alarma de CO o humo una vez al mes para asegurarse de que funcione correctamente y, si el dispositivo tiene algún problema, infórmeselo al superintendente o llame al Centro de Atención al Cliente al 416.981-5500
》 規禁止改動煙霧和一氧化碳（CO）警報裝置。這些裝置安裝在每個單元中，且不連接到大樓的 火災警報系統。如果您關閉煙霧/一氧化碳報警器，您將面臨在您的單元內發生火災或一氧化碳洩漏時無法收到通知的 風險。這會使您、您的家人和鄰居處於危險之中。每月測試一次您的煙霧/CO警報，確保其正常運行。如果裝置有問 題，請告知您的大樓管理員或致電客戶服務中心，電話是416-981-5500。
Call 416-981-5500 to request a copy of this poster in an alternate language or format.
Take down by Friday, November 1, 2024
When to call the Client Care Centre
For emergency repairs, call the Client Care Centre at 416-981-5500. Emergency repairs can include fxing a leaking pipe, or if you have no hot water. We will try to fx the problem right away. If we cannot, we will try to make a temporary repair to stop it from getting worse. For non-urgent issues, you can email help@torontohousing.ca or visit torontohousing.ca/client-care.
help@torontohousing.ca или посетить сайт torontohousing.ca/client-care
Dayactirka xaaladda degdegga ah, ka wac Xarunta Daryeelka Macmiilka 416-981-5500. Dayactirka xaaladda degdegga ah waxa a mid noqon kara hagaajinta qasabad da’aysa, ama haddii aanad haysan biyo kulul. Waxan isku-dayi doonaa inaan xallino dhibatada isla markiiba, Haddii ay dhici weydo, waxanu isku-dayi inaan samayno dayactir kumeelgaadha si loo joojiyo in aanay ka sii darin. Arrimaha aan ahayn xaalad degdegga ah, waxad iimayl u didi kartaa help@torontohousing.ca ama booqo torontohousing.ca/client-care.
Para reparaciones de emergencia, llame al Centro de Atención al Cliente al 416-981-5500. Las reparaciones de emergencia pueden consistir en arreglar una tubería que gotea o si no tiene agua caliente. Intentaremos solucionar el problema de inmediato. Si no podemos, intentaremos hacer una reparación temporal para evitar que empeore. Para asuntos no urgentes, puede enviar un correo electrónico a help@torontohousing.ca o visitar el sitio Web torontohousing.ca/client-care
416-981-5500。緊急維修可能包括修理漏水的管道，或是如果您沒有熱水。我 們將盡力立刻解決問題。如果無法立即修復，我們會嘗試進行臨時修復，以防情況變得更糟。對於非緊急問題，您可 發送電郵至help@torontohousing.ca或訪問torontohousing.ca/client-care。 Take down by Monday, December 2, 2024
Call 416-981-5500 to request a copy of this poster in an alternate language or format.