Did you know our Client Care Centre is open 24/7, 365 days a year? To contact the Client Care Centre, call 416-981-5500 or email help@torontohousing.ca. You can also visit torontohousing.ca/client-care to fill out the request form.
Знаете
416-981-5500 или эпочтой help@torontohousing.ca
torontohousing.ca/client-care, чтобы заполнить форму
Ma og tahay in Xarunta Daryeelka Macaamiisha aay furan tahay 24/7, 365 maalmood sannadka? Si aad ula xiriirto Xarunta Daryeelka Macaamiisha, wac 416-981-5500 ama email u dir help@torontohousing.ca. Sidoo kale waxaad booqan kartaa torontohousing.ca/client-care si aad u buuxiso foomka codsiga.
¿Sabía que nuestro Centro de Atención al Cliente está abierto 24 horas, los 7 días de la semana? Para contactar el Centro de Atención al Cliente, llame al 416-981-5500 o por correo electrónico help@torontohousing.ca. También para llenar una planilla visite torontohousing.ca/client-care
(Client Care Centre)
torontohousing.ca/client-care
您是否知道我们的客户服务中心是全年三百六十五天，每周七天，每天二十四小时办公吗？ 联系客户服务中心，致电四一六-九八一-五五零零或发送电子邮件至 help@torontohousing.ca。 您还可以浏览 torontohousing.ca/client-care 填写申请服务表格。
Call 416-981-5500 to request a copy of this poster in an alternate language or format.
Please enjoy your balcony and windows responsibly during warm weather. This includes cleaning them up and removing items you have been storing. We will inspect your balcony during upcoming unit inspections.
Never leave young children or pets alone on the balcony.
Barbeques are not allowed on balconies or in common areas. They are a fire hazard.
Never throw anything off your balcony, including garbage and cigarette butts.
Please do not damage, alter, or remove window locks or screens in your unit.
Do not store property or attach items, including tarps, to balconies. It is a fire hazard.
Use a drying rack to dry your laundry; Never use your balcony.
Discard all cigarette butts in an ashtray.
Window locks are used in apartment buildings to protect people and pets from falling through. Windows can be opened 4 inches (or about 10 centimetres) to let in fresh air while keeping you safe. Window screens are not strong enough to stop things from falling through.
Remember:
• Removing or altering locks or screens can lead to falls, causing injuries or death.
• Altering window locks or screens is against your lease. It could lead to eviction.
• You may be charged to fix any alterations.
If you see a tenant using their balcony improperly, or to report any balconies, window locks or screens that need repair, talk to your Superintendent or contact the Client Care Centre by emailing help@torontohousing.ca or by calling 416-981-5500.
To request this poster in an accessible format or for a translated version, contact the Client Care Centre: 416-981-5500 | help@torontohousing.ca
Bed bugs are small, biting insects averaging 4-5 mm in length and are reddish brown. They multiply quickly, travel easily, and resemble an apple seed. Not all people get visible bite marks.
Bed bugs hide most of the time, and can be found in luggage, clothing, other personal items, and in places where people sit and sleep for long periods of time (public transit, libraries, and hotels).
Never take a mattress or sofa from the curb or garbage area. Be careful when buying used furniture or clothes. Make sure to inspect the item before bringing it home.
Reduce the number of hiding places by checking between your mattress and box spring, and by cleaning up clutter. This helps with early detection and treatment of bed bugs in your unit.
Standard treatment for bed bugs consists of a minimum of two treatments plus a final inspection. A unit may require more based on infestation levels.
Treating bed bug infestations involves the combined effort of site staff, the pest control technician, and the tenant.
If you think you have bed bugs in your unit, tell your superintendent or call the Client Care Centre (416-981-5500) immediately to book an inspection by a professional at no cost to you.
EHU and TCHC will work in partnership with tenants to keep units and buildings pest-free.
Call 416-981-5500 to request a copy of this poster in an alternate language or format.
Blocking the pathway to an exit is dangerous for everyone. Storing items like mobility devices and strollers in the hallway makes it difficult to evacuate during a fire. Bring these items inside your unit to keep emergency exit pathways clear.
Xannibaadda marinka laga baxo wuxu halis u yahay qof kasta. Dhigista marinada walxaha sida qalabka guryaha iyo gaariga ilmaha lagu riixo waxay dhibaato u keenaysaa daadguraynta marka dab kaco. Gudaha aqalkaaga geli walxahaas si aad ugu bannayso marinada xaaladaha degdegga ah.
Bloquear el camino de una salida es peligroso para todos. Guardar objetos como dispositivos y cochecitos en el pasillo dificulta la evacuación en caso de incendio. Lleve estos objetos al interior de su unidad para mantener despejadas las vías de salida de emergencia.
堵住通往出口的通道對每個人來說都是危險的。將行動裝置和嬰兒車等物品存放在走廊上，會使得在火災期間難以疏 散。請將這些物品帶入您的單元內部，以保持緊急出口通道暢通。
Call 416-981-5500 to request a copy of this poster in an alternate language or format.
Have you ever wanted to run a program for other tenants in your community?
Tenant-led groups and community agencies can apply to use a TCHC common space to run enriching summer programs for TCHC tenants.
Apply now for summer programming.
Contact your Community Service Coordinator (CSC) for support in planning and submitting use of space requests. In your application, make sure to include program staff qualifications, details of planned activities, and storage needs.
If you don’t know who your CSC is, call the Client Care Centre at
Applications for summer programs are being accepted until Friday, May 31, 2024.
Call 416-981-5500 to request a copy of this
Scan the QR code to apply online or visit torontohousing.ca/UseofSpace.
If you have questions about using TCHC space for summer programming, contact us at
UseofSpace@torontohousing.ca.
We have implemented a new work order management process to provide efficient maintenance across our communities.
Urgent maintenance needs are now prioritized over non-urgent repairs. All tenants will continue to receive service, though non-urgent repairs may experience delays.
Maintenance requests considered urgent, or emergency, typically involve issues that pose immediate health, safety, or security risks to TCHC tenants. Some examples include heating, plumbing, and electrical.
If you have any questions, contact your local TCHC staff or call the Client Care Centre at 416-981-5500.
We appreciate your patience as we work to deliver the best services in our communities.
Call 416-981-5500 to request a copy of this poster in an alternate language or format.
