Our office is closed for:
Christmas
(Wednesday, December 25, 2024)
Boxing Day
(Thursday, December 26, 2024)
New Year’s Day
(Wednesday, January 1, 2025)
Please remove this poster after Thursday, January 2, 2025.
For service when the office is closed, call the Client Care
The Ontario Fire Code prohibits flammable items in hallways of apartments, like doormats, door decorations, wreaths, or flowers. In the case of a fire, these items would intensify the flames, making it more difficult to evacuate the building. Keep doormats, shoes, and decorations inside your unit.
Xeerka Dabka Ontaariyo waxa uu mamnuucayaa walxaha guban kara ee dhexyaala hoolalka guryaha, sida dacsadaha, walxaha lagu qurxiyo albaabka, ubaxyada, ama falaawirada. Haddii uu dab kaco, walxahan ayaa sii xoojin doona ololka, taas oo adkeynaysa in la faarujiyo dhismaha. Ku hayso dacsadaha, kabaha, iyo walxaha qurxinta gudaha qaybtaada.
El Código de Incendios de Ontario prohíbe tener artículos inflamables en los pasillos de los apartamentos, como alfombras, decoraciones en las puertas, guirnaldas o flores. En caso de incendio, estos artículos intensifican las llamas, lo que dificulta la evacuación del edificio. Mantenga alfombras, zapatos y decoraciones dentro de su unidad.
安大略省消防法 》 禁 止在公寓走廊內放置易燃物品，例如門墊、門裝飾、花環或花朵。這些物品在發生火災時會 加劇火勢，使疏散大樓變得更加困難。請將門墊、鞋子和裝飾品放在您的單位內。
Call 416-981-5500 to request a copy of this poster in an alternate language or format.
Take down by Jan. 15, 2025
While festive decorations can bring welcome cheer during the holidays, decorating must be done safely.
To protect everyone living and working in the building, the Ontario Fire Code sets out rules for storing things that can burn (combustibles) in hallways, lobbies and on doors.
Wreaths, trees and doormats are considered combustibles. They are not allowed in hallways or on doors. Merry
Trees or other decorations must not block the path to evacuating your unit in an emergency.
TCHC allows small holiday decorations in lobbies and community rooms with permission from the superintendent. Large holiday decorations and holiday trees are not permitted in the lobbies of buildings. They are permitted in community rooms, with a limit of one artificial tree.
For more information on Toronto fire bylaws, visit toronto.ca/311 and type “fire bylaws” into the search field. These rules exist to keep you and other tenants safe. Please decorate with care and help everyone celebrate the holiday season safely.
To request this poster in an accessible format or for a translated version, please contact: 416-981-5500 | help@torontohousing.ca
Are you passionate about advocating for people with disabilities in TCHC?
About R-PATH:
We are a tenant-led group that works with TCHC senior management to identify and remove accessibility barriers.
The Responsible Personal Accessibility in Toronto Housing (R-PATH) Committee’s work covers many areas of accessibility, including policy review, accessibility build standards, consultations about accessibility in common spaces, tenant engagement, and more!
R-PATH usually meets virtually, a minimum of 10 times a year. Potential members must be current TCHC tenants. Applicants should have:
An understanding of the issues affecting disabled tenants and staff.
The desire to help all TCHC communities. Strong problem-solving skills. Ability to work effectively with different groups.
Regular access to email and internet.
Learn more about R-PATH online at torontohousing.ca/R-PATH. If interested, email Chair Cathy Birch at cbirch619@msn.com. Select applicants will be chosen for a panel interview with current R-PATH members.
If you need this document in another language or format, please contact 416-981-5500. This poster is permanent.
You can file a complaint if you are not satisfied with a TCHC service you received or have issues with your interaction with a staff member.
A complaint is not the same as a service request. If you have a maintenance or tenancy-related service request, get in touch with your building staff or the Client Care Centre at 416-981-5500.
First, raise your complaint with local staff at your building or call the Local office Client Care Centre. Write down your reference number so it's easier to follow up on your complaint.
If you feel like the issue is still unresolved, you can escalate the Regional management complaint to your local Regional management team. Contact your Tenancy Management Supervisor, then Manager for tenancy-related issues. For maintenance issues, get in touch with your District Supervisor, then your District Manager.
If you are unhappy with the resolution given by Regional management, Solutions team contact the Solutions team.
Unit modifications make areas of your home more accessible and functional for your needs. This can make you be more independent.
Learn more unit modifications in the Accessibility is For You guide. Find it online at torontohousing.ca/Accessibility or your nearest office.
Modifications might look different from unit to unit, depending on medical needs.
Some modifications can be done fairly quickly, and you won’t need to move.
If you do need to move while modifications are done, TCHC will hire movers to help you pack and move. You will not lose your original unit.
Your rent will not increase because of accessibility modifications.
How to apply
Unit modifications require a Medical Questionnaire to be completed by a healthcare professional. Get a copy of the form at torontohousing.ca/Accessibility or your nearest office.
Turn the form in to your Tenant Services Coordinator (TSC). If you don’t know who your TSC is, call the Client Care Centre at 416-981-5500 or email help@torontohousing.ca.
If you need this flyer in another format or language, please contact the Client Care Centre at 416-981-5500.