Local Initiatives Funding for Tenants
LIFT is a new tenant funding program from Toronto Community Housing (TCHC) that replaces the former Tenant Action Funds.
How does it work?
Tenants come together in Tenant Circles to decide on community priorities and how to spend the funds.
Every TCHC community receives an amount (not less than $1,000) based on the number of bedrooms in the building or townhouse community.
Join your Tenant Circle
your Engagement Community Services Coordinator for more
Toronto Community Housing (TCHC) is reviewing the Accessibility Policy.
This policy covers TCHC's plans, policies, and procedures related to all areas of accessibility. It also includes information about the different legislation we follow, like the Accessibility for Ontarians with Disabilities Act (AODA).
Please take this 10-minute survey. The deadline is Tuesday, September 2. Please share your thoughts!
Scan the QR code or visittchc.grd.bylzamfze to access an on line copy of the survey.
If you'd like a paper copy, please call the Client Care Centre at 416-981-5500.
What is the Accessibility Policy?
• The policy covers areas like customer service, accessible homes, and accessible workplaces.
• You can get a copy of the policy on our website at: torontohousing.ca/accessibility.:P-OlicY. If you would like a printed copy, please visit your nearest office or call the Client Care Centre 416-981-5500.
What happens next?
• Feedback from tenants and staff will be compiled.
• Feedback will be used to update the existing policy.
• The updated policy will be reviewed by internal teams.
• The policy will go to the Board and committees for review.
• If approved, we will let tenants know about changes to the policy.
• We will also work with internal teams to train staff about changes to the policy.
If you'd like this poster in another language or in an alternate format, please call 416-981-5500.
Annual unit inspections help keep you safe
Annual unit inspections are required by law. Toronto Community Housing is starting the 2025 inspections at the end of June. They will run until the end of the year. Annual inspections help keep you safe by identifying unsafe unit conditions, property damage, and more. Staff will also be identifying accessibility items and modifications that are present in units.
A 24-hour notice of entry will be provided. If you are not feeling well, please let your superintendent or the Client Care Centre know. They will reschedule the inspection.
For more information
To get more information about the 2025 unit inspections, please contact your superintendent or the Client Care Centre. You can also learn more on our website at torontohousing.ca/inspections. To request this poster in an accessible format or for a translated version, contact the Client Care Centre: 416-981-5500 | help@torontohousing.ca
December 31, 2025
Balcony and window safety
Please enjoy your balcony and windows responsibly during warm weather. This includes cleaning them up and removing items you have been storing. We will inspect your balcony during upcoming unit inspections.
Balcony safety reminders
Never leave young children or pets alone on the balcony.
Barbeques are not allowed on balconies or in common areas. They are a fire hazard.
Never throw anything off your balcony, including garbage and cigarette butts.
Window locks and screens keep you safe.
Please do not damage, alter, or remove window locks or screens in your unit.
Do not store property or attach items, including tarps, to balconies. It is a fire hazard.
Use a drying rack to dry your laundry; Never use your balcony.
Discard all cigarette butts in an ashtray.
Window locks are used in apartment buildings to protect people and pets from falling through. Windows can be opened 4 inches (or about 10 centimetres) to let in fresh air while keeping you safe. Window screens are not strong enough to stop things from falling through.
Remember:
• Removing or altering locks or screens can lead to falls, causing injuries or death.
• Altering window locks or screens is against your lease. It could lead to eviction.
• You may be charged to fix any alterations.
If you see a tenant using their balcony improperly, or to report any balconies, window locks or screens that need repair, talk to your Superintendent or contact the Client Care Centre by emailing help@torontohousing.ca or by calling 416-981-5500.
To request this poster in an accessible format or for a translated version, contact the Client Care Centre: 416-981-5500 | help@torontohousing.ca.
Fire safety hazards
Your unit door is a fire door. Fire doors are required to fully close and latch. Leaving fire doors open allows smoke and fire to spread into the unit, causing damage to your property. Check that your door is secure. If it isn’t, notify your superintendent or call the Client Care Centre at 416-981-5500
Albaabka unuggaagu waa albaab dab-damis. Albaabada dab-damiska waxaa looga baahan yahay inay si buuxda u xidhnaadan oo u giijisan yihiin. Ka tagista albaabada dabka furnaan waxay u oggolaataa in qiiqa iyo dabku ku faafo unugga, isaga oo waxyeello u geysanaya hantidaada. Hubi in albaabkaagu ammaan yahay. Haddii uusan ahayn, ogeysii korjoogahaaga ama ka wac Xarunta Daryeelka Macmiilka lambarkan 416-981-5500.
La puerta de su unidad es contraincendios. Las puertas contraincendios deben poder cerrarse y bloquearse por completo. Dejar las puertas contraincendios abiertas permite que el humo y las llamas lleguen al interior de la unidad, lo que ocasiona daños a su propiedad. Verifique que la puerta sea segura y, si no lo es, notifíqueselo al superintendente o llame al Centro de Atención al Cliente al 416-981-5500
您的單位門是一扇防火門。防火門必須完全關閉並鎖上。將防火門打開會讓煙霧和火焰蔓延到單位內，對您的財產造 成損害。請檢查您的門是否安全。如果不安全，請通知您的管理員或致電客戶服務中心 416-981-5500。
Call 416-981-5500 to request a copy of this poster in an alternate language or format.
Take down by Friday, August 15, 2025
A passion to learn more about the social housing sector
Able to commit for the duration of the program
How to apply
Visit torontohousing.ca/careers to search for jobs and apply online. Questions
Email TheCentre@torontohousing.ca or visit torontohousing.ca for more information.
Contact the Client Care Centre at 416-981-5500 to request a copy of this poster in an alternate language or format.
