In this issue Vol. 11, No 07 05 06
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Note From The Editor The Do’s and Don’ts of a Single Mom Entrepreneur Dora Dalietos shares her list of do’s and don’ts that will help you with your business.
An “Array” of Audio Advancements
Ralph Niekamp gives us the details and sound advice.
Don’t Burn the Toast:
A personal investment in public speaking.
Travel Info
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From the worst customer service, to the best airports, we have the info for you.
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Barry Siskind gives us his top 9 ingredients for successful tradeshow planning.
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2014 Conference Centre Guide
Your guide to finding the perfect conference centre for your next meeting.
What’s in your Plan B?
The Eclectic Designs of 2013
Decor and More gives us their trends for the holiday season.
Tête-à-Tête Tradeshow
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If you missed the 2013 Tête-à-Tête tradeshow in Ottawa, don’t worry because it’s back, and this year, it’s bigger than ever!
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Jyl Ashton Cunningham shares her experiences which we hope will be helpful when selecting a Caribbean destination.
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Consider Scotland
Chareen Dias gives us a tour of Edinburgh and explains why Lonely Planet has named Scotland one of the top 3 countries to visit in 2014.
Caribbean Incentives
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Influencing Others to Take Action This years IMEX keynote speaker, Stacey Hanke, shares her opening message with us.
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WEC 2013
Amber Jackson takes us to the WEC which took place this year in Las Vegas.
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Note From The Editor
What makes one company a success while another struggles to survive? It’s the people who come to work every day with their positive energy, initiative and commitment. As a planner, you will often be called upon to handle seminars and conferences in which employees can further their knowledge. You will also be asked to organize celebratory events where employees can be thanked.
The Team
Publisher Michel Geoffroy, CMM, mg@theplanner.ca General Director and Editor Laura Bony, lbony@theplanner.ca Marketing and Events Director Amber Jackson, ajackson@theplanner.ca Graphic Artist Matthew Riopel, mriopel@theplanner.ca Circulation Patricia Lemus, circulation@theplanner.ca Communications Lysanne Pelletier, lpelletier@leplanificateur.ca Comments info@leplanificateur.ca
The ultimate will be incentive trips where employees and management come together to connect while spending quality time together celebrating their successes. Showing appreciation is a necessity for good leaders. As a planner, your job is to keep current with the tools and suppliers that can help you make
Collaborators Jyl Ashton Cunningham, Dora Dalietos, Marilyn Lazar, Ralph Niekamp, Barry Siskind,
these events possible. The different age groups that now comprise the work force and to which you have to deal with, require that you also continue to grow. If you are a more senior planner, you have to learn what makes your younger participants tick, whereas if you are a young planner, you have to know how to keep your older participants engaged. Your incentive is to make their incentives a success; to do that you have to continue growing and learning. So make a point of reading industry magazines and attending events. Visit Chapters or your local book store and pick up a business book; there are so
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A monthly digest to inform and enlighten meeting and event planners from coast to coast.
Address 2075 University Street, Suite 1202 Montreal, Quebec H3A 2L1 Telephone 514 849-6841 poste 315 Fax 514 284-2282
many good ones which will not only help you grow but also give you new ideas and keep you current. And remember: “If you treat a person as he is, he will stay as he is, but if you treat him as if he were what he ought to be, he will become what he ought to be and could be.” ~Johann Goethe I hope you enjoy a lovely fall. Michel Geoffroy, CMM
The Planner is published nine times a year and mailed to
professional meeting and event organizers across Canada. Post-publication No. 40934013
Une version française de cette publication est disponible.
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By Dora Dalietos
The Do’s and Don’ts of a Single Mom Entrepreneur We are constantly reading articles about following our dream. We all have different dreams. We are all unique. That’s why we have different dreams. What works for you may not work for your best friend. The important thing is to pave your own path.
Some of us venture out into starting our own business. Yes! We will be our own boss, have our own hours and operate the business our way. The list goes on. Or so we think. There are many factors to consider in running your own business. Many websites offer advice and your friends and family will offer their opinions. Following is a list of Do’s and Don’ts that has helped me with my business. The first recommendation for anyone wanting to start their own business, is to gain work experience in the industry you are passionate about. This will help you understand the business in its entirety and you will know if this is the business you want to start.
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Do – this list is for your well-being when starting your own business
1. Start a business about something you are passionate about. 2. Talk with friends and family that support you and share your idea with them. 3. Make friends in your industry. 4. Involve your kids in the process. Talk to them about your idea. You would be surprised how many times my children gave me ideas I didn’t think of. 5. If you are working from home, remember to take breaks from your office space. Go for a walk or stretch, something that will get you away from your computer for small breaks. 6. Eat well during the day. 7. Make a schedule for your day, week and month. It will help you keep the focus. 8. Get a mentor in your industry. Ask if they can commit to seeing you once a month for an hour each time. This will give you motivation to move forward and you will be getting advice from someone you know and trust. 9. Know when to turn off your computer at the end of the day. 10. Expect that you will have good days and bad days when you are in business for yourself. 11. Listen to your own intuition. 12. Expect that your business will take a solid 5 years to get recognition and success 13. Network, network, network
Do – this list is the foundation of starting a business: 1.
Research the idea you have for a business and know what is out there as far as competition.
2.
Research the company name you have for your business.
3.
Write a business plan.
4.
Go to Service Canada to see what programs are available for starting your own business.
5.
Look at courses offered at your local adult high school, college or university about starting your own business.
6. • • • • • •
Invest your money in: Insurance Trademark Business lawyer Accountant Incorporation (if you are a sole proprietor) Canada Revenue Agency HST number – this does not cost money, it just takes a simple phone call.
7.
If your business will require a store or office location, go to your city, inquire about the location you are looking at and whether there is any schedule for construction slated for the next couple of years.
8.
Join associations that are related to your industry.
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The Do’s and Don’ts of a Single Mom Entrepreneur
Don’t: 1.
Hire friends for your business. If you do, ensure that you have a clear written contract about the expectations for each of you and for the project.
2.
Expect the money will come overnight. Hard work and perseverance are key factors when you own your own business.
3.
Listen to all the NOs you will hear. Listen to what others have to say, thank them for their advice and walk away learning from the experience. Apply what you want.
4.
Ignore your kids, family and friends.
5.
Believe everything everyone tells you.
6.
Miss out on a networking event - you never know whom you will meet and how you can help each other.
7.
Carry debt.
8.
Have clutter on your desk.
9.
Try to do it all yourself. You will not succeed. Hire a bookkeeper, accountant, etc. for your business.
10. Fear failure. It helps us grow and become stronger.
Yes, it is hard work. You will work at your business a lot; get used to it. At the end of the day, I work for fulfilment. You may learn to have less in your life and to enjoy the simplicity more. With every negative situation that happens to you, say “Thank-you”. You will learn from it. You will grow from it. It will make you stronger to move forward with your goal because at the end of the day, you only have one person to please and that is yourself.
Dora Dalietos is an Event Planner and Owner of Vis-à-Vis Events Inc. You may contact Dora at (613)-292-7502 or at dora@visavisevents.ca. On the web: www.visavisevents.ca
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Consider Scotland:
Edinburgh “Inspiring Capitol”
By Chareen Dias
Edinburgh is becoming globally recognized for its business and leisure tourism opportunities. Lonely Planet has named Scotland as one of the top 3 countries to visit in 2014 and praises Scotland’s cities as top visitor attractions. Next year, Scotland will host a number of exciting events, including the Commonwealth Games in Glasgow, the second Homecoming, The Ryder Cup at Gleneagles, the annual Edinburgh festivals and the 700th anniversary of the Battle of Bannockburn.
Read more at: www.eturbonews.com The ‘Edinburgh Inspiring Capitol’ brand, launched in 2005, addresses the city’s status as Scotland’s capitol and largest city. It focuses on the strengths of its finance and knowledge-led economy. Edinburgh has a reputation for innovation, from the telephone to Dolly, the cloned sheep. It has been a centre of intellectual activity, particularly during the Scottish Enlightenment, when the great minds of the time met to discuss ideas that led to the Industrial Revolution and the development of political and economic theories that spread around the globe.
In 2012, the World Travel Awards named Edinburgh as Europe’s leading destination. Regarding international arrivals, it is second to London in the UK. It is Britain’s second city both culturally and politically. The ‘Edinburgh Inspiring capitol ‘ brand acts as an attack brand for Scotland itself and as point of entry for the rest of the country. Edinburgh is a city where the past and the present co-exist in a vibrant relationship. This is a city that nurtures its past and re-invents it in the present, all the while promoting creativity and innovation and in doing so, steps boldly into the future. In all the venues I visited, I was impressed with the commitment to excellence, in terms of both the product and customer service. It is where the “Have a nice day!” philosophy becomes the “What can I do to make this your best ever day?” reality. Edinburgh is the home of the Scottish Parliament. It is a city steeped in history. From its earliest beginnings as a Bronze Age settlement, it has built a rich architectural heritage, consisting of over 4,500 listed buildings. The Old Town is known for the medieval Edinburgh Castle, narrow closes, Reformation buildings, kirks, turrets and plenty of nooks and crannies. The New Town, for its grand 18th century Georgian terraces. In 1995, the Old and Towns, together, were designated as a UNESCO World Heritage Site. Edinburgh is the first UNESCO City of Literature and is and has been the home of many famous Scottish writers.
Awards and Accolades
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•
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Best Large European City For Foreign Direct Investment - The Financial Times, Foreign Direct Investment Magazine 2012/2013 World’s Top Literary City - National Geographic Magazine September 2011 Favourite UK City - for the twelfth (12th) year running - Guardian, Observer and guardian.co.uk Travel Awards 2011 Best UK City Destination - Conde Nast Traveller, Readers’ Travel Awards 2010 Best Small City Of The Future - The Financial Times, Foreign Direct Investment Magazine 2010/2011
What is happening in Edinburgh in 2014? 2014 Edinburgh Festival Dates: www.edinburghfestivals.co.uk/ whats-on-in-edinburgh
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Edinburgh’s Hogmanay: 30th December 2013 1 January 2014
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Edinburgh International Science Festival: 5-20 April 2014
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Imaginate Festival: 5-12 May 2014
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Edinburgh International Film Festival: 18-29 June 2014
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Edinburgh Jazz and Blues Festival: 19-27 July 2014
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Edinburgh Art Festival: 31 July - 31 August 2014
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Edinburgh Festival Fringe: 1-25 August 2014
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Royal Edinburgh Military Tattoo: 1-24 August 2014
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Edinburgh International Festival: 8-31 August 2014
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Edinburgh International Book Festival: 9-25 August 2014
Other useful websites: www.conventionedinburgh.com www.conventionscotland.com
The Edinburgh International Conference Centre (EICC) The EICC is located in the heart of the city, within 20 minutes of the Edinburgh International airport and within a short walking distance of several luxury hotels and close to much of what the city has to offer in terms of visitor attractions, including restaurants, theatres, museums, galleries and shopping. The EICC is nothing, if not a world class venue. It is ideal for events of over 500 delegates. In May 2013, after a major expansion project, the new Lennox suite, with a capacity of 2000 delegates opened its doors. This incredible space is 1,600m2. Moving wall technology allows the space to be increased to 2,200m2. In terms of products and technology, this is a truly cutting edge venue. The suite features a unique wall- to-wall moving floor technology that enables the transformation from flat floor into a raked auditorium, arena, catwalk, or tiered cabaret. Adding to the possibilities, the 70m high ceiling with 30 rigging points, each with a capacity of one tonne, makes this venue suitable for suspended installations. It appears that exhibition design is only limited by the imagination. There are 10 other rooms which, depending on size, can accommodate from 24 to 1200 people. The EICC is fully staffed with event designers, production team, in-house catering, a top security firm and a sustainability team to help your event reduce its carbon footprint. The in-house production team has a thorough understanding of the capability of the venue along with experience in theatrical, broadcast and entertainment technology. For more information go to: www.eicc.co.uk
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Hotels
Awards and Accolades
The Balmoral has received many awards over the years, here are the most recent: • • • • • • • • •
The Balmoral
For more information, go to www.rocofortehotels.com
The Balmoral has been part of the Rocco Forte group since 1997. Key to the overall atmosphere of the Rocco Forte hotels, is the emphasis on nationality and location. Olga Polizza, Director of Design and Sir Rocco Forte’s sister, has achieved a flawless continuity in design and décor throughout the hotel. Whether it is 168 rooms and 20 suites, Hadrian’s Brasserie, or the Number One restaurant, Ms. Polizzi selected the palette with the stated intent of capturing the mood and beauty of the Scottish countryside with rich earthy colours, reminiscent of the moors, mists and heather. The combination of colours used in the Brasserie’s 1930’s style Art Deco Interior is said to be inspired by the natural landscapes of Edinburgh, the Salisbury Crags, sea and sky. The Balmoral’s interior exudes a strong sense of history, charm and contemporary elegance.
Meeting and conference facilities The Balmoral boasts some of Edinburgh’s best corporate meeting rooms and exclusive reception venues. All of the The Balmoral’s 10 conference and banqueting suites are air conditioned and enjoy natural daylight. Most offer views of Edinburgh Castle. They can accommodate events of all sizes, from intimate dinner parties and meetings to large receptions and conferences for up to 450 people. While the décor is one of traditional elegance, they are equipped with the latest audio-visual technology including telephone, faxmodem, ISDN lines and Wi-Fi.
Restaurants Michelin-starred Number One is recognised as one of Scotland’s best restaurants. Executive Chef Jeff Bland and Head Chef Billy Boyter provide innovative cuisine with Scottish and French flavours, based on the finest fresh Scottish produce.
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The Balmoral named as one of the Top 100 Hotels in the world by luxury lifestyle magazine Robb Report. Hadrian’s Brasserie named Restaurant of the year at the 2013 Scottish Hotel Awards The Balmoral Bar named as Bar of the Year at the 2013 Scottish Hotel Awards The Balmoral named as Banqueting Hotel of the Year at the 2013 Scottish Hotel Awards People Management and Motivation Award (Large Hotel) at the 2013 Scottish Hotel Awards. The Balmoral Spa wins Spa Treatments Award at the 2013 Scottish Hotel Awards The Balmoral’s Palm Court is a Tea Guild 2013 Award of Excellence Winner Top hotel in Scotland - Condé Nast Traveler US Gold List 2013. Number one Junior Sous Chef, Orry Shand, named as UK Game Chef of the Year 2013.
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Of interest and available only at The Balmoral The Rocco Forte’s philosophy, that each hotel should reflect its nationality and location, takes human form in Andy Fraser, The Tartan Butler. Guests can contact Andy prior to their arrival and he will track down their tartan. He will also arrange an appointment at Kinloch Anderson, the city’s most established kilt shop. If a Champagne celebration is on the list of requirements, the hotel has Scotland’s only Bollinger Bar located in the Palm Court. With a reputation for providing guests the opportunity to sample the finer things in life, the bar offers an extensive range of vintage champagne. The recently refurbished Palm Court serves a delicious, traditional afternoon tea in sumptuous surroundings. The J.K. Rowling Room, formerly room 552, is where the author of the Harry Potter series finished writing Deathly Hallows. Ms. Rowling scribbled, in black marker, on the back of a marble bust of the god, Hermes: “JK Rowling finished writing Harry Potter and the Deathly Hallows on 11th Jan 2007.”
Awards and Accolades
Scottish Hotel of the Year Awards, 2013
The Caledonian The Caley, as it is affectionately and commonly referred to, is actually overlooked by Edinburgh Castle. It sits at the opposite end of Princes Street from The Balmoral. The hotel, now operating under the Waldorf Astoria banner, re-opened its doors following a major restoration. This sympathetic restoration recaptures the glamour of the golden age of railway hotels. The reception and lobby have been restored to their former glory and feature marble flooring, a sweeping staircase and a glittering chandelier of fine amber and crystal droplets. In keeping with the subtle railway station theme, furnishings recall bespoke luggage, with luxury leathers, bronze metalwork and rosewood cabinetry. Last November I had the pleasure of spending two nights at the Caledonian, in one of the deluxe rooms with a view of the Castle. The hotel’s 241 rooms whisper luxury and elegance, reflecting the Waldorf Astoria world renowned international standards. “Cosseted” is the only word to describe my all two brief two nights stay and I was reluctant to leave my room.
Meeting and conference facilities The hotel’s 8 function suites can host any number from 10 to 250 delegates. The Dornoch, Braemar, Tay and Glamis Suites accommodate 10, 14 16, 18 people respectively and are modern in design. They enjoy the benefits of natural daylight and air conditioning. For a more traditional Scottish décor and a venue for larger events, there is the eponymous Castle Suite and Lounge, decorated with Scottish wildlife frescoes and looking onto a magnificent view of Edinburgh Castle. Here you can enjoy the grandeur of the past but with all the amenities necessary for a 21st century meeting or event.
Restaurants and Bars
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F&B Hotel of the year
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City Hotel of the Year – Edinburgh
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Luxury Hotel of the Year – Edinburgh
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New Spa of the Year
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Craig Sandie, Gold Medal for Hotel Chef Medaille d’or
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Pompadour, fine dining restaurant of the year.
For more information, go to: www.thecaledonian.waldorfastoria.com
Peacock Alley This was a wonderful surprise. Before the renovation I had, on a couple of occasions, gone to the Caley for afternoon tea, which although delicious, was offered in a rather large open space. Now this has to be one of my favourite spots in the hotel. Once the station concourse and ticket office, this exterior space has been roofed over. Clearly this is the one spot in the hotel where Edinburgh meets New York. Peacock Alley is touted as the place “to see and be seen” for either afternoon tea or cocktails.
The Pompadour by Galvin This doubly eponymous restaurant owes part of its name to the favourite mistress of King Louis XVI of France. The listed interior décor pays tribute to the sumptuous elegance of Versailles. The Pompadour, with its view of Edinburgh Castle is said to have “the best tables in Edinburgh”. As for the second part of the name, renowned chefs, Chris and Jeff Galvin have created a menu that features the ultimate in traditional French Cuisine, along with Scottish and English favourites. The brothers hold two Michelin Stars and 10AA rosettes between them and were named AA chefs of the year in 2011.They are committed to using locally sourced, seasonal Scottish ingredients.
Galvin Brasserie Deluxe
In addition to uber comfortable rooms and suites and contemporary and traditional meeting spaces, the Caledonia has much to offer the guest in terms of food and drink. The hotel’s brochure stresses that the restaurants and bars are highly frequented by residents and locals alike.
Within this chic but informal space of highly polished surfaces, ceramic tiles, mirrors and archetypal bistro lighting, the Galvin brothers pay homage to the French bistro. The menu revolves around classic French bistro fare and Scottish seasonal specialties.
The Caley Bar
Of interest and only at The Caledonian
This is where guests and locals congregate for after work or before dinner drinks. There is something to suit everyone, classic cocktails, and a wide range of Scotch Whiskies, fine wines, soft drinks and hot beverages.
The Caledonian has the only Guerlain Spa in the United Kingdom. In terms of décor, it is at this hotel that Paris, Versailles, New York and Edinburgh meet to create an international atmosphere.
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Sheraton Grand Hotel and Spa Somewhat of a hybrid hotel, spa and dedicated events space The Sheraton has undergone a multi-million pound refurbishment. The new events space has a private entrance from the forecourt. The 14 flexible function rooms offer 560m2 of exhibition space. Also recently refurbished, the hotel has 269 rooms. For more information: www.sheratonedinburgh.co.uk
Dedicated Reception Venues
The Hub, Edinburgh’s Festival Centre
The Atholl If the grand railway style hotel is a little too public and a self-contained private venue is what is required, look no farther than the Atholl. This former eighteenth century Georgian townhouse is Edinburgh’s ultimate luxury boutique hotel, offering seclusion and unsurpassed personalized service.
Suites The house has been transformed into 4 individual suites, accessible from a beautiful central stairway. Suites on two levels have an internal staircase. The décor is contemporary, luxurious and edgy, with touches of high impact colour, texture and pattern, set against a neutral background. This is a hotel for the contemporary art lover. The walls are adorned with art and small sculptures are displayed on pedestals. And of course, as in any cultured home, art books rest comfortably on an ottoman. The house’s neo-classical Georgian architectural features are evident throughout. This is the place for those seeking the private home experience with all the amenities, including a butler, a fully- equipped dream kitchen and Albert Roux trained chef. The 4 separate suites, have some unique features. Depending on the suite chosen, a guest can have access to a state of the art wine or whisky tasting area, a balcony with spectacular views or a spacious private courtyard with an outdoor fireplace and hot tub.
Meeting and conference facilities Each of the four suites can be transformed into function rooms to accommodate anywhere from 6- to 60, depending on the set up required and the type of event. For more information: www.theatholl.com/corporate-events
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The Hub’s spire is the highest point in central Edinburgh. Located on Castlehill, the Royal Mile, this listed ecclesiastical structure was constructed between 1842 and 1845. It originally served as the General Assembly of the Church of Scotland. In 1929, the Church ceased to use the building and until the 1980s it passed through the hands of various congregations. In 1999, it became the offices and performance space of the Edinburgh International Festival. Here the interplay of award winning contemporary design and classic Victorian architecture creates an interesting and lively space. In addition to accommodating various events during the International Festival, the Hub offers a unique and spectacular space for banquets, conferences, educational workshops, exhibitions. The main hall and gallery, equipped with rigged lighting, data points staging, an integrated PA system and wireless internet on request, are the ideal venue for conferences or meetings. It has capacity for 400 theatre style. The large gallery surrounding the hall on three sides, provides ample space for breakouts and for catering for up to 120. The Dunard Library with its beautiful stained glass windows, can accommodate 30 boardroom style or 70 theatre style. Full black out and multimedia facilities make it ideal for presentations. This space can be used on its own, in conjunction with the Main Hall as a break out space or as a catering space for 100. The Glass Room, the Hub’s boardroom, commands a lofty position and enjoys uninterrupted seclusion, a balcony and magnificent views of the Pentland Hills. It can accommodate 15 boardroom style and 40 theatre style. Our visit to The Hub included a couple of fun filled hours on a GPS treasure hunt that allowed us to explore the surrounding area. Our lunch took the form of a themed banquet where we got in character and chatted with the actors. For more information go to: www.thehub-edinburgh.com/events/meetings-conferences www.maximillion.co.uk/services/team-building/108_wildgoose-scotland
The Assembly Rooms The Assembly Rooms, is as the name suggests, a place where people can gather. This listed 18th century building, opened in 1790, was purposebuilt. It was here, more than two hundred years ago, that Edinburgh nobility gathered to meet, talk, conduct business and be entertained. It has survived the test of time and now fully restored and incorporating 21st century, universally accessible facilities and state-of-the art production, it continues to serve its original purpose. But now, it opens its doors to more than just nobility.
The Royal Yacht Britannia An event held on the Britannia is guaranteed to be a truly memorable and one of a kind evening. Now berthed in Edinburgh, this five star venue was once the much cherished floating residence of Britain’s Royal Family. It carried the Queen on her State visits and it was also where she and her family were able to relax. The Britannia has a 40 year history of hosting dinners for heads of state and celebrities. Now retired, it offers that same excellence in service and attention to detail to those intent on hosting an event fit for royalty. The Britannia’s rooms are suitable for drinks receptions, dinner and dancing and can accommodate anywhere from 8 to 196 guests. The State Dining Room is where kings, queens, heads of state and celebrities dined. The white paneled walls of the State Dining Room provide a background for displaying gifts that the Queen received on her state visits. The State Drawing Room, with its country house atmosphere, is used only for receptions. The Royal Deck has been transformed into to a contemporary space which features a dance floor. The floor-to-ceiling widows offer a spectacular view of the Forth. This space is suitable for product launches, receptions dinner and dancing. The Britannia events staff has created a number of event options; however they will be happy to undertake bespoke events. A red carpet welcome awaits your guests and in the tradition of true Scottish hospitality, they are piped on board. The dining experience includes fine food prepared in the Royal Galley, using the best of Scottish seasonal ingredients. Fresh flowers, fine crystal and gleaming silver cutlery adorn the tables. Your event can included a guided tour, revealing how the Royal Family and crew lived on board. The Britannia’s dedicated event manager and staff will take care of everything, from personalized invitations to after dinner entertainment, down to the minutest detail and providing the same high standards as when the yacht was in royal service. For a special treat, for 8 guests, it might be worth noting that in July and August 2014, the fully restored Racing Yacht, Bloodhound, which belonged to Queen Elizabeth and Prince Philip, will be available for charter for a day’s sail along the west coast. This is perfect for sailing enthusiasts, private celebrations, company incentives or team building. The Bloodhound is manned by an experienced volunteer crew, most of whom are former Royal Yachtsmen who served aboard Britannia. For more information go to: www.royalyachtbritannia.co.uk/events/
Located in the centre of Edinburgh, this venue has two main function rooms that can accommodate seminars, conferences, exhibitions, receptions, dinners and parties. The Ballroom, with its 3 magnificent chandeliers, has two drawing rooms attached. It can accommodate numbers from 150 -400. The Music Hall, where the VisitScotland SMB Gala was held, also has a spectacular chandelier and a large stage and a balcony. Such amenities make it a suitable venue for conferences, performances or dinners with speeches and entertainment. It can accommodate 150 to 700. It’s ideal for a range of performance and other public and private events product launches, parties, receptions, awards ceremonies, gala dinners, conferences, meetings and dinner dances. The Music Hall, originally opened in 1843, is the Assembly Rooms’ largest room. Natural daylight floods in through 6 almost floor to ceiling arched windows. The recent refurbishment includes the restoration of all period features including its plasterwork, chandeliers and windows. This room, ready for the 21st century includes the installation of key technical infrastructure including; bleacher seating, mobile staging, motorised rigging system, installed data and power system, sound system, blackout facilities and Wi-Fi internet access For more information go to: www.assemblyroomsedinburgh.co.uk
Travel arrangements provided by United Airlines. To learn more, go to: www.united.com/meetings and www.united.com/groups
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Tech Talk
U2Linearray – line array sound system at a major rock concert: photo courtesy of Laurie Green
An “Array” of Audio Advancements: By Ralph Niekamp
When I say there are an “array” of audio advancements that meeting planners should be aware of, array has two meanings. The everyday use of the word array could include “Our keynote and breakout presentations will cover a wide array of topics this week.” The audio industry uses array technology to make speakers and microphones more efficient and focus the sound. Line array speaker systems have been in use for large concert audio systems for quite some time (see the photo of a line array speaker system hanging at an outdoor concert setup). This technology is now found in smaller systems that are available for training rooms, collaboration areas and meeting rooms.
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Tech Talk
T
he vertical line array is the most common configuration and it produces a very narrow output pattern that focuses sound on the audience and does not expend energy on the ceilings and side walls. The vertical array is ideal for rooms that generate reverb that muddies the sound making speech unintelligible. The focusing of sound is an important issue with the popular collaboration spaces found in many offices. Many collaboration spaces are in open areas so the sound must be controlled so not to disturb other staff working in the same area. Audio systems in kiosks and trade shows also need to be focused so only the people standing directly in front of the kiosk or display booth can hear the sound. Portable array audio systems are available. These very compact systems are easy to transport and deliver powerful, quality sound. They also reduce feedback issues so they can be set-up close to the microphones without creating the embarrassing ear piercing squeal. Array technology is also a part of a new generation of microphones. Board room discussions and videoconferences have long struggled to capture good quality sound. Traditional cardiod microphones have a restrictive pick-up pattern and clutter up the room. Boundary microphones remove the clutter but pick up all ambient noise in the room including the tapping of fingers and pens on the table! The pictured Beamforming Ceiling Microphone Array is unobtrusive yet picks up conversation around the table while cancelling out extraneous noise in the room including echo cancelling functions (common videoconference issue).
Beamforming Microphone Ceiling Mount – ceiling array microphone for boardroom and videoconference systems, Photo courtesy of ClearOne
Another trend is to include sound masking in offices. Sound masking is added to an area where listening to other peoples conversations is a distraction as well as a privacy issue. This happens in open office spaces as well as conversation carrying out of an office and into a hallway. A low level of noise is added to an area so that it covers up the sound of other conversations. As usual, contact your knowledgeable AV professional for the best recommendations for your audio requirements.
Ralph Niekamp, Inland AV Saskatoon General Manager addresses audiovisual considerations important to event planners. As a branch manager, Ralph brings a unique
perspective as he is involved in permanent systems design, integration, and AV rentals applications.
Shot of layers 1: portable array sound system, Photo courtesy of Bose
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PLANNER 17
The
Professional Development
By Marilyn Lazar
Don’t Burn the Toast:
A personal investment in public speaking
A “Have you ever had butterflies, or worse, frozen at the podium, a board room table, or across the desk from a potential client?”
Marilyn Lazar. Independent writer; after graduating from Concordia University in communication studies, she continued her education in travel writing at Ryerson University Toronto and Mediabistro in New York. Marilyn can be reached at Marilyn@marilynlazar.com, marylinlazar.com
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s a writer who makes a living by cobbling together words for various reasons and occasions - including speeches - it behooves me to give advice about speechwriting. But I often do just that, in effect trying to talk people out of hiring me. I really believe, that - public figures and politicians aside - most of us would be just fine if we simply felt relaxed and spoke from the heart.
Easier said than done. As any clammy-palmed individual knows, it’s not just about what’s in your head or in your notes. Delivery is key. It’s not strictly about elocution. Have you ever had butterflies, or worse, frozen at the podium, a board room table, or across the desk from a potential client? It helps to have the strength of your convictions, be aware of non-verbal communication and maintain eye contact. Control fidgeting by holding a pen and pointing it for emphasis. Asking questions can be effective, but try to avoid an intonation that ends sentences in a question
mark for no reason as it weakens your point.
Or, consider professional coaching. There are multiple approaches available. Toastmasters International is well known in the field, with approximately 292, 000 members across 122 countries using 14,350 clubs. Toastmasters employs a “learn by doing” approach where members, rather than an instructor, evaluate and provide feedback on each other’s performance. This peer feedback is credited with much of their success. They attempt to provide an atmosphere free of pressure. There are assignments which you can complete at your own pace, as well as honing complementary skill sets, such as grammar, keeping track of time and conducting a meeting. There are so many business situations which would be enhanced by strong communication skills. Acquiring a basic foundation for public speaking may be the best personal investment you ever make. For further information www.toastmasters.org
Planning
“Offering an incentive is
the key to continued and effective motivation, no matter what type of industry you are in. The three most common forms – money, merchandise, travel – are uniquely different. Financial incentives offer only surface value. Merchandise can get tiresome, (how many televisions and watches does one need?). However, participants of a travel incentive have “bragging rights”. Studies indicate that three times the amount of cash would have to be awarded to equal the perceived value of a travel incentive. Travel builds memories around the award, and promotes cohesiveness among those who experience it together! Ultimately an incentive has to say, “This is our way of recognizing you, because if it weren’t for you and your (support, hard work, loyalty), we wouldn’t have achieved the success we have today.” - Audrey Esar
Plan ahead but be in the moment At any given time, you can assume that at least 10 per cent of other drivers are distracted, says Paul Atchley, a psychologist in the transportation research institute at the University of Kansas. Studies have shown this “makes them even more dangerous than drunk drivers”, reports Scientific American Mind. “Defensive driving courses suggest you pay attention to the cars around you and be prepared (definitely a planner trait) for sudden stops or swerves. Atchley says he always drives “under the assumption that everyone else is out there to kill me.” And doing so, he reports, has saved him from wrecks twice in recent memory.”
Negotiation at its best J.P.Morgan was interested in buying a pearl pin. The jeweler he approached found the perfect pin and sent it in a box to Morgan with a bill for $5,000. The following day the box was returned with a note from Morgan: “I like the pin, but I don’t like the price. If you will accept the enclosed check for $4.000, please send back the box which is sealed with the seal unbroken.” The enraged jeweler returned the check to the messenger and dismissed him in anger. He opened the box to removed the pin only to find that already been replaced with a check from Morgan for $5,000.
For Your Info
It’s the little things that count
By Amber Jackson As some of you surely know by now, I am lucky enough to travel regularly. Whenever I'm out of town, I make sure to choose a hotel that is conveniently located near the places that remind me of home (are you paying attention hotel marketing managers?). Yoga, for example, helps me stay grounded, focused, and productive throughout the day. One of the reasons why I recently stayed at the Omni King Edward Hotel in Toronto, is that it’s a nice walking distance away from The Moksha Yoga Studio Downtown Toronto.
Was your head in the clouds?
You forgot your key? Now the solution is in the cloud as well To protect ourselves against getting locked out of our homes, many of us stash a spare under the welcome mat, or leave a set with a friend. Planners, take note: KeyMe, a New York-based start-up, proposes that instead, we store our keys in the cloud. It recently installed self-serve kiosks at 7-Eleven stores across New York, where users can instantly make copies of their keys. KeyMe will store digital copies of them for free online, there’s no limit on how many, and if you get locked out, it can download your key and print it. Creating a spare key from the cloud cost $19.99; to simply make a copy of a key costs up to $5.99. (KeyMe says that, thanks to its “advanced robotics”, it’s more accurate than most hardware stores and locksmiths.) Hopefully we’ll be seeing some of those in Canada soon. Cloud-based services are increasingly big business these days, with people storing music collections, books, important emails and documents. Maybe it was just a matter of time before we turned over the keys to our home also.
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Offering 7:00 a.m. classes every day of the week, the Moksha Yoga Studio helped me maintain a sense of routine during my hectic sojourn in Toronto. Thus, feeling fresh, stretched, and relaxed, I was able to transfer that serene energy into a demanding schedule. The Omni King Edward Hotel was kind enough to offer one of their gorgeous newly renovated rooms. Thoroughly impressed by the top-notch service from the staff, I was able to lead one of my most productive trips in Toronto. It's true what they say, it’s the little things that count, and with a convenient location and exceptional customer service, the Omni King Edward Hotel in Toronto has 'em in spades. Namaste.
Planning
Toronto Certified a Sustainable Meetings and Events Destination
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“Toronto and our partners in the convention centres and hotel industry place a high premium on being leaders in sustainable meetings and events” - David Whitaker
ourism Toronto has become the first convention and visitors association outside of the United States to reach a new international sustainability standard. The American Society for Testing and Materials (ASTM) Certification is awarded to destinations that achieve high standards in environmentally sustainable meetings, trade shows and conferences. Tourism Toronto has been recognized as achieving Level One certification. “Toronto and our partners in the convention centres and hotel industry place a high premium on being leaders in sustainable meetings and events,” said David Whitaker, president and CEO of Tourism Toronto. Introduced in 2012 to provide the event planning industry with specifications for
producing events in a more sustainable manner, the certification is awarded to destinations that meet rigorous standards in areas such as waste management, energy, air quality, water, procurement and community partners. The standards were created in partnership with ASTM International, an ANSI-accredited standards development organization. “Having responsible environmental and social practices in the meeting industry is a global concern,” said Michael Luehrs, president of Green Meeting and Industry Council, the association that led the development of the ASTM Sustainable Meeting Standards and oversees the certification program. “We are delighted to see Tourism Toronto lead the way in Canada.”
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For Your Info
To give or
not to give How panhandlers spend your money Most of us want to help those who are less fortunate, but we worry the money could be used to fuel addictions rather than to provide food and shelter. It’s not perfect, but the result of a survey of Toronto panhandlers published in the Canadian Medical Association Journal helps to paint a picture of how your spare change is used. The survey revealed that the median amount collected by panhandlers is $300 a month. They also collect about $200 a month from other sources like welfare.
Here’s how the money is spent:
Survey reveals most expensive U.S. destinations to rent a car Portland has earned the distinction of being the most expensive U.S. destination in which to rent a car. A new survey from CheapCarRental.net came to this conclusion after comparing the car rental rates of 50 destinations throughout the United States. The time period of comparison was for the main summer travel months of June, July and August 2013. To rent a car in Portland, visitors had to pay an average daily rate of $86 - and that was for the cheapest available vehicle. That price tag put Oregon’s most populous city slightly ahead of the second place finisher, New York City. A summer car rental in NYC cost renters an average of $83 per day. Taking the number three spot on the survey was Boston, Massachusetts. There, the cost to rent the most affordable car came in at $75 daily, on average. Orlando proved to be the least expensive destination in which to rent a car this summer. The low per-day rate of $17, on average, for the cheapest available car, put this Florida city at the bottom of the list. Also wallet-friendly were Miami and Philadelphia. These two destinations tied for the nextto-last position on the survey with average daily rental rates of $19 each. The following table shows the five most expensive and five least expensive U.S. destinations in which to rent a car. The dollar figures shown reflect the average daily rate for the cheapest available rental car in each destination during the period spanning June through August 2013. For the full rankings of the survey, visit www.cheapcarrental.net/press/summer-2013.html
•
16% on drugs and alcohol
•
22% on tobacco
•
23% on all other items (transportation, clothes, laundry, personal care items)
•
39% on food
Most expensive cities: 1. Portland $86 2. New York City $83 3. Boston $75 4. Denver $65 5. Chicago $63 --------46. Miami $20 47. Philadelphia $19 48. Tampa $18 48. Fort Lauderdale $18 50. Orlando $17
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7 tricks to increase your productivity Who doesn't want to get more done in the same amount of time?
Here are a few tricks to do just that:
E-cigarettes as effective as patches
Smokers who switch to electronic cigarettes to try to kick their habit are at least as likely to succeed in quitting or cutting down as users of nicotine patches, according to research recently published. In a first-of-its-kind study, researchers compared electronic, or e-cigarettes, with the more standard nicotine replacement therapy patches.
1.
Focus on tasks in 20 minutes chunks of time, one at a time, to reduce the likelihood of errors through multitasking.
2.
Limit your email time.
3.
Limit your personal calls/emails to breaks and lunch time. It will help you in keeping focused.
4.
Handle quick questions in person or by phone.
5.
Invest in your health - exercise is good for both your brain and your body.
6.
Make sure you get enough sleep. Lack of sleep affects your emotions and your ability to focus.
7.
Spend some time in nature to unwind and to boost your creativity.
They found levels of success were comparable, with e-cigarettes - whose effects are the subject of intense debate among health experts – more likely to help smokers who fail to quit, cut the amount of tobacco they use. Some experts fear e-cigarettes may be a “gateway” to nicotine addiction and tobacco smoking, while others view them as the most useful method yet of cutting back and helping people quit. Tobacco is responsible for six million deaths a year and the World Health Organization estimates that number could rise beyond eight million by 2030. In addition to causing lung cancer and other chronic respiratory conditions, smoking is a major contributor to cardiovascular disease. The study was published in The Lancet medical journal.
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Travel
Info
World’s best &
worst Ryanair voted worst for customer service in UK No frills airline Ryanair has been voted as having the worst customer service out of Britain’s 100 biggest brands. All were given a customer satisfaction rating and judged out of five stars in three categories – knowledge, staff attitude and dealing with issues. Ryanair was rated lowest, at 54 per cent, and given two stars in each category.
airports for connecting on time Which are the best and worst airports for making connecting flights and why? Wayne Chen discovered the answers while creating Connect on Time mobile app (www.connectontime.com) that provides specific gate-to-gate connect times for many of the world’s top destination airports. His picks are based upon the number of barriers and amount of time needed at each airport to get between its furthest gates once security and passport control lines have been cleared.
Cosmetics firm Lush was on top with five stars for all three categories and a customer rating of 88 per cent, just ahead of shopping chain Lakeland. Terrible customer service can leave you feeling stressed, frustrated, angry and, in many cases, never wanting that experience again. Many brands that failed to impress are guilty of the top ten customer service irritations compiled by “Which?”, including automated telephone systems, staff trying to sell you products you do not want, being passed around and annoying ‘hold’ music. Then came long queues, rude staff, standard responses to problems and staff lacking knowledge of their products or services. Eight out of ten of the 3,331 people polled said friendly, helpful, knowledgeable staff and a quick resolution of problems are very influential when deciding which companies to use, with 86 per cent claiming they would leave a brand that treated them poorly. Four in ten would be happy to pay more for a brand that delivered better customer service. A spokesman said: ‘In August, we had less than one complaint per 1,000 passengers and 99 per cent of them were answered within seven days. Our customer service statistics speak for themselves.’
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Switzerland Tourism launches new free app
Ever wondered what it would be like to really see a city through a local’s eyes? Well, now you can. Make My Switzerland, the new app from Switzerland Tourism sidesteps the tourist traps to take you straight to the heart of a city and the locals who live and breathe it. This hands-on app is packed with advice, insider tips and recommendations from 30 on-the-ground ambassadors, from DJs to fashion designers, personal shoppers to party-loving students. So whether you want to plug into the local clubbing scene in Basel, swim in a former brewery in Zürich, or scout out designers on the cutting edge of cool in Lucerne, this is one app you won’t want to be without on your next Swiss city break. An app for every mood and moment Find out more about the app on http://www.makemyswitzerland.com or download it straight to your iPhone or Android device.
10 Best
1. Zurich Airport (ZRH) - 10 min.
10 Worst
1. Beijing Capital International (PEK) - 1 hr. 27 min.
2. Salt Lake City International (SLC)
2. London Heathrow (LHR)
3. Tampa International (TPA)
3. Paris Charles de Gaulle (CDG)
4. Orlando International (MCO)
4. Shanghai Pudong International (PVG)
5. Charlotte Douglas International (CLT)
5. Los Angeles International (LAX)
6. Denver International (DEN)
6. Sydney Kingsford Smith (SYD)
7. London Stansted (STN)
7. Tokyo Narita International (NRT)
8. Fort Lauderdale-Hollywood International
8. Boston Logan International (BOS)
9. Dubai International (DXB)
9. Frankfurt International (FRA)
10. Hong Kong International (HKG)
10. Chicago O’Hare International (ORD)
The Best airports have better than 70 percent on-time departure and arrival records, logical layouts, efficient security and passport control checkpoints, connected airsides, and gates that are no more than half an hour apart.
The worst airports are the polar opposite of the best. Beijing Capital tops the list with a dismal 30 percent on-time record and stressed-out passengers constantly struggling to reach their connecting gates on time.
- 11 min. - 12 min. - 15 min. - 16 min. - 18 min. - 19 min.
(FLL) - 20 min. - 21 min. - 22 min.
- 1 hr. 25 min. - 1 hr. 23 min. - 1 hr. 18 min. - 1 hr. 10 min. - 1 hr. 9 min. - 1 hr. 3 min. - 1 hr. 2 min. - 1 hr. 1 min. - 59 min.
United Airlines launches 100th aircraft with satellite Wi-Fi United Airlines has launched its 100th aircraft equipped with satellite Wi-Fi Internet connectivity, offering more customers the ability to stay connected inflight. United offers satellite Wi-Fi on long-haul overseas flights, enabling customers throughout the aircraft to connect to the Internet via their personal devices. United is outfitting approximately 30 aircraft each month with satellite Wi-Fi technology and expects to have nearly 200 aircraft equipped with the service by the end of 2013. The airline currently offers satellite Wi-Fi on 13 Boeing 747 aircraft, which fly international routes to and from San Francisco – the country’s premier trans-Pacific hub – as well as routes to and from Los Angeles. United also offers satellite Wi-Fi on more than half of its combined fleet of Airbus A319 and A320 aircraft, which operate in North American markets. United currently offers live television on 200 aircraft and plans to equip those aircraft with satellite Wi-Fi. The airline expects to introduce the first Boeing 737 aircraft equipped with Ka-band satellite technology into service later this fall.
Travel Planning
What’s in your Plan B? Top 9 Ingredients
By Barry Siskind
When Murphy’s Law decides to ply its magic to your trade show strategy you need a contingency. It’s called your Plan B Having a back-up in place is always a good idea; so much so, that in 2006, movie actor Brad Pitt named his production company Plan B Productions. More recently, the infamous «morning after» birth control pill was dubbed Plan B. The challenge that exhibitors face is one of timing; everything hinges on a perfect presentation when the show opens. One hour too late and the cost to your company in lost opportunities can be significant. So, savvy exhibit managers include in their show strategy a Plan B to lessen the effects of consequences when last minute problems crop up. The following is a list of nine of the most common items to include in your Plan B.
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Travel Planning
Emergency contacts
Hospitality, local transportation and accommodation
Ask all of your suppliers for contact information for the people, local to the show, who can handle last minute problems. Make sure you can access these resources outside of normal business hours. The official show contractors will have on-site personnel, but your Plan B list should include some of your own suppliers such as the display builder, audio visual technicians or entertainment providers.
alternatives
Shipping documentation
Loss of important documents can cause major problems. Have each of your personnel send you photocopies of the inside page of passports, visas and - if necessary - major credit cards. Keeping these copies in your control puts you in a better position to deal with last minute problems caused by theft or loss.
Bring copies of all shipping documents to the show. If your display and/or products don’t arrive on time, having the documentation expedites your last-minute tracing of these items.
Tool kit Every exhibit manager should have a miscellaneous tool kit of supplies you might need to make last-minute repairs and adjustments. The kit includes such things as a screw driver, scissors, duct tape, a cell phone charger, Band-Aids and a bottle of Advil. Purchasing supplies from the show contractor can be costly. Do a bit of research ahead of time to find local stores where you can buy additional last-minute items that were not included in your original tool kit.
Double-booking, power failures, faulty plumbing, strikes, the list of what could go wrong in the hotels and restaurants you have booked is endless. What you need is a list of alternatives; a Google search will find many. Most large cities also have a tourism office that can be helpful when you are developing your list.
Important documents
Conclusion Ask any seasoned exhibit manager about the importance of a Plan B and you will convince yourself that taking precautions is a safe bet.
Travel documentation The success of your trade show participation depends on your people being on-site and ready to work. You need to know where they are at all times. Compile an updated list of flight information and hotel reservations for all your staff attending the show.
Provide all personnel with your contact information Should anything go wrong with your personnel or a contractor, being in contact with you is crucial. Let everyone know how you can be reached and check your messages regularly.
Medical information Check with your show facility and hotel and find the emergency numbers for medical assistance. Pass these numbers along to your on-site staff.
Emergency procedures Every facility and hotel has developed an emergency plan which includes contingencies for fire, storm and police matters. Knowing that it’s posted on the back of the hotel door is not enough. Ask ahead of time for information on evacuation procedures and other emergencies and pass it along to your staff in advance.
Barry Siskind is North America’s foremost trade and consumer show expert. Visit his Web site: www.siskindtraining.com or e-mail him at: barry@siskindtraining.com
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The
Holiday Trends
By Decor & More Inc
the Eclectic Designs of
2013
The wonderful season of fall is upon us, with crackling leaves underfoot and seeing our breath in the air – both signalling that winter is not far away. All of us in the special events industry have been inundated with calls regarding the holiday season 2013, and many companies have closed dates for holiday parties or client appreciation festivities. The 2013 season promises to be an exciting one with amazing trends surfacing – “Rustically Elegant”, “Bring on the Bling”, “Out on the Edge” and “Eastern Exotica” emerging as the front runners. The Rustically Elegant theme is the unique pairing of crystal candlesticks with birch bark containers, or birch pole dividers. Here, pine cones, berries and branches are nestled in to full blown roses and are treated with a soft kiss of gold wash “gliss”, set against the seasonal aromas of cedar and pine wafting in the air. In this setting, lace is married to gorgeous wool throws on furniture in the cocktail space, with myriad candles upon gold gilded mirrors captivating the blending of aesthetics. In this genre, specialty warm toddies or mulled cider are served with hearty mini lamb chops, or venison skewers, or post dinner beside the playful gingerbread or mini plum pudding station with custom sauces. The blending of the two re-creates the mood of bringing out the best silver, crystal, china, and luscious florals to set upon gorgeous linens as if at the family estate on the lake in upscale cottage country. It is the best of the best of rustic beauty of the season, married with traditional upscale elegance – a great look for those who will style their corporate events in the city and look for a little escapism.
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We will never lose the incredible interest in the “Bring on the Bling” theme with the large ice dripping crystal beaded chandeliers, or lush centrepieces in white tone on tone or even designed in ice containers, with large ice pieces around the room or at the entry. Texture, texture and more texture – from the elegance of cool satin and reflective tabletop designs, to the texture of chenille and even faux fur and flokati, carpets as accent pieces in pre-function lounges, the entire space is tactile. If budget allows, white draping or even artistically stretched spandex. The white cocoon is the perfect canvas for the Artistic Director’s paint brush of light to change the room, like a chameleon, into shades of blue, lavender, purple and soft pinks – creating different nuances with each course that is served. Taken a step further, you can do the afterglow in a club lounge setting with shades of reds, golds and oranges, with candles everywhere for a true “Fire & Ice” feel. Seldom does neon play a major role in the holiday season….but, for 2013 it does. From wildly coloured neon trees, ornaments, cloths, and chargers, it may seem an assault to the senses when all these strong, bold colours are coming at you. But the look is stellar and will be seen by those bold enough and confident enough to always be a step ahead of the rest of the crowd. The look can be even more playful with “Surf ’s Up Santa” for an edgy media or marketing crowd corporate event where all the reindeer are really flamingos – one with a red beak, pulling a tropically clad Santa on a surfboard. This is truly for the edgy crowd…a totally off the wall event but bound to bring on lots of tweeting and posted photos. The emergence of more of the Middle Eastern influences have brought on the return to gold and bronze as the metallics of the year. The exotic appeal of layers of gold and jewel toned gems taking centre stage, with
accents from the peacock feather is the perfect pairing. Inspired by the gilding of turrets, designs and patterns – this ethnic inspiration brings old world charm and wealth together for a rich look with dulcet tones. This look is begging for those who want an over the top elegant event. For the tamer crowd, you can just use the gold with the holiday gems of emeralds and rubies, staying safe and traditional. For those who want to do something a little more tongue in cheek, how about the “Ugly Christmas Sweater” luncheon for perhaps an office style event? Tree trimming works well in a low key environment where the entertainment is really background to the connection and laughter for those who want something a little low key. One thing we are sure about for the holiday/winter season of 2013: corporate events are back with a vengeance. They’re bigger, bolder, and edgier than in the past, with no apologies for opulent looks or excessive layering as if to make up for years of being low key. Go big or go home is the mantra, and creativity in design and execution is key to a successful event. In 2013, it is all in the details; the subtle and not so subtle nuances that take a good party...to great. Regardless of what, and how, you celebrate, may this approaching holiday season be one of peace and joy, and the gift of family and friends all around.
Leslee Bell, Partner \ Consultant Decor & More Inc. | www.decorandmore.com 1171 Invicta Drive, Oakville Ontario, L6H 4M1 Canada’s Largest and Most Awarded Décor and Design Company
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TO
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ED S IS M
Professional Development
Tête-à-Tête Tradeshow If you missed the 2013 Tête-à-Tête tradeshow in Ottawa, don’t worry because it’s back, and this year, it’s bigger than ever! By Amber Jackson
T
ête-à-Tête is an annual tradeshow designed for companies to promote their goods and services to corporate and association meeting planners. Last year’s CSAE OttawaGatineau Tradeshow was held on January 31st, 2013, showcasing over 471 exhibitors and 525 attendees. The exhibitors included everything, from tourism bureaus, hotels, and travel transportation - to public speakers, decor and audio-visual services and this year, they’ve again sold out the exhibitor space! This year, on February 6th 2014, more than 470 exhibitors will work the floor of the Ottawa Convention Centre, that, compounded by the fact that the Breakfast Keynote Speaker is David Chilton author of the Wealthy Barber and Dragon on CBC’s «Dragons’ Den» makes this year’s show a ‘must see’. And, just in case
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you still aren’t completely sold, take a look at all the stand-out things that happened last year. The show was held in the newly-opened Ottawa Convention Centre. Displaying a bold and modern design, the exhibition was wrapped in a beautiful naturally-lit lobby, which also included magnificent panoramic views of the Rideau Canal UNESCO World Heritage Site and Parliament Hill. The people were friendly and welcoming, the queues orderly, and thus I felt encouraged to walk around and speak to a number of people in order to learn about the latest news and updates. The biggest buzz during the tradeshow came via Atlantic Canada. The city of St-Johns Newfoundland, had recently made a 60$
WWW.THEPLANNER.CA
million investment with plans to open their newly expanded Convention Centre in 2015, which will also be directly connected to the Delta Hotel with 18 meeting rooms in a 100,000 sq. ft. area. In addition, Nova Scotia has also made a significant investment and has begun construction on an 18-storey Convention Centre slated to be open in 2016. But if you’re planning a major conference in Atlantic Canada before 2016, the Meetings and Conventions Centre in P.E.I. has much to offer with over 2,000 hotel rooms throughout the island, and 200,000 sq. feet available for meetings and exhibits. There was also encouraging news from the Eastern side. Saguenay, Quebec has spent over 10$ million on their multifunctional Congress Centres while the Toronto Congress Centre
Professional Development
is now home to the largest column-free ballroom in Canada, with over 30,000 sq. ft. of pillar free space. Moving further West, Alberta also holds a great variety of activities whether you’re seeking relaxation or excitement. Everything from spas, skiing, ice-climbing, and snowshoeing were promoted. Information like this encourages planners to attend year after year, as well as attracts anew but what about suppliers? We asked exhibitors why they attend tete a tete and here’s what they had to say; “Tete a Tete continues to be a valuable networking opportunity for Conventions Regina year over year. The quality of buyers is significant and the show provides a forum to connect with existing clients but also gives the chance to showcase our city to new ones.” Chelsea Galloway, Chelsea Galloway, Manager, Convention Business Development, Conventions Regina. “There are a good number of different industry events offered in the National Capital Region. And there is only one event where both Freeman and our sister company AVW-TELAV consistently exhibit - and that is CSAE’s Tête-à-Tête. We do this because it represents a measurable ROI for our marketing investment and is, quite simply, the best value in the Region. From our perspective Tête-à-Tête is the most effective use of our experiential marketing dollars. In a one day format we can meet and impress practically every significant Association representative in the National Capital.” Kevin Wolfe, General Manager, Freeman “CSAE Ottawa-Gatineau Chapter Tête-à-Tête showcase is the premier event in the region. It allows exhibitors to maintain and build relationships with existing association clients while searching for new prospect to add to their existing portfolio. The event is produced in a most professional manner hence its ongoing success. That is one of the reasons why putting on a display at Tête-à-Tête is an essential for all organizations that rely on being successful in the association industry.” Jacques Drury, CMP, CASE, Senior Manager, National Convention Sales, Ottawa Convention Centre “Tete a Tete is an excellent tradeshow for many reasons, but what stands out the most about this show is it’s a show where business actually takes place. When representing a destination (province) it is the one show that is in demand with partners because the return on the investment is far superior then the cost to participate. Tradeshows in our industry are not as productive as hosted buyer programs now a days, but Tete a Tete proves there is still a place for a successful tradeshow to happen. I love the show size, they continue to keep this show very intimate.” Jennifer Holly, Business Development Director, Canada Travel Alberta. Although the ultimate purpose of such exhibitions is to meet contacts within the industry and discover new venues for future events, some exhibitors felt visitors were noticeably distracted by the various gifts and freebies given out at individual stands. However, for those who are less easily distracted - such as Peter George, President of Trilogy International
Management – The Tête-à-Tête tradeshows offers unique, learning opportunities. In fact, he says exhibitors often bring their most senior professionals to represent their companies as opposed to junior reps, which made his trip worthwhile. Speaking of travel, I was pleasantly surprised by VIA Rails travel experience. Travelling Economy class proved surprisingly comfortable, and fellow commuters were equally groggy in the early morn, so we caught up on some extra snooze time. The trip back in business class, however, was the opposite. Equipped with Wi-Fi, work tables, and electrical outlets, the train’s environment enabled me to work efficiently. With newly made contacts fresh in my mind, “follow up” was crossed off my to-do- list, concluding my Tête-à-Tête experience (apart from this article of course). The only disruption is when I had to put my laptop away to sip some wine or eat a hot meal... what a life! Via trains with direct destination to Ottawa spread far and wide, from Kingston, Toronto, and Quebec you can connect with larger routes across Canada making the Tradeshow accessible to many. As a planner, it is worthwhile to attend Tête-à-Tête because it is well executed, educational, and a valuable networking opportunity. Having made interesting contacts at the events, I look forward to going again this year! Tête-à-Tête Delegate Registration is Free, hope to see you there and don’t forget the MPI Charitiy Auction Dinner! Delegate Registration Opens November 19th, 2013. Tête-à-Tête is open to all Association and Not-ForProfit Executive Directors and Employees, Professional Meeting Planners and Government Procurers. Closed to non-exhibiting suppliers. For more information, contact Kathryn Cyr, CSAE Ottawa-Gatineau Secretariat at 613-271-1476 or email csae.ottawa-gatineau@rogers.com.
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WEC 2013 By Amber Jackson
WHY
TAKE A GROUP TO VEGAS?
The World Education Congress (WEC) is a three-day event that brings Meeting Professional International (MPI) members together to learn, network, and find inspiration. This year, the event was held in Las Vegas, NV at the Mandalay Bay Resort. I found many benefits to attending the WEC, since I was able to discover a new destination and all it had to offer first-hand, while taking the time to chat with a Las Vegas representative about the benefits of planning an event in a city known for play rather than work. Another gem at the WEC was the RISE awards, which gives recognition to leaders in our industry. Since technology is constantly changing, the WEC also offers many new tech ideas, particularly those of ACTIVE Network. But don’t just take my word for it; find out what other attendees had to say. By the way, Canada is the number one source of international travelers to Las Vegas attracting 1.9 million travelers to Las Vegas in 2011. Currently, Las Vegas welcomes 101 weekly non-stop flights from Canada from 6 different cities (Calgary, Edmonton, Montreal, Toronto, Vancouver, and Winnipeg).
Apparently what happens in Vegas stays in Vegas, hence the name Sin City. Now, such terms may not exactly conjure up images of absolute professionalism, however, the WEC proved that Vegas has in fact a perfect balance of both work and play, which enabled attendees to achieve their objectives of networking and learning. The bright, lively ambiance of Las Vegas turned the daily taxing grind of conference itineraries into a productive and enjoyable retreat. The city proved itself to be a great conference destination, so I sat down with Chris Meyer, Vice President of Global Business Sales for the Las Vegas Convention and Visitors Authority to talk about the benefits of planning in Sin City. No other destination offers the experience and value of Las Vegas. With 10.7 million square feet of meeting and exhibit space, and expertise in hosting groups of all sizes and budgets, Las Vegas is one of the world’s premier meetings destinations. Events held in Las Vegas also enjoy increased attendance. On average, attendance increases 13 percent when conventions rotate into Las Vegas. Research also shows that attendees spend more time in meetings and on the trade show floor when programs are held in Las Vegas.
Q How do you view your geographic location as an advantage?
Q. What are some of the activities a group could participate in, teambuilding or otherwise?
With more than 950 inbound and outbound flights per day and nonstop service from 130-plus U.S. cities, Las Vegas is easy on your time and budget. Also, McCarran International Airport is conveniently located just one mile from Las Vegas Boulevard and 3.5 miles from the Las Vegas Convention Center. More than 150,000 hotel rooms are in Las Vegas, most within a 15-minute drive from the airport.
Las Vegas offers a number of group and teambuilding activities depending on the focus. From sailing over Fremont Street on the highly popular ziplines, to the Richard Petty Driving Experience, helicopter tours, Colorado River Rafting, to Dig This, a unique attraction allowing visitors to drive bulldozers and excavators, Las Vegas has something for everyone. The activities are really only limited to your imagination.
Q. What are the traditionally high and low seasons and what are the advantages with each season? Las Vegas is an exciting and attractive destination because it holds special events and has a busy convention calendar throughout the entire year. In addition, Las Vegas averages 320 days of sunshine per year and averages less than five inches of precipitation annually. This warm, dry climate is attractive for meetings throughout the year. Q. What are some of the seasonal activities and attractions? Las Vegas hosts some of the most exciting special and sporting events in the nation, many of which are the top events in their respective industries. From NASCAR to National Finals Rodeo to major sports like baseball, basketball and more, sporting events are always successful in Las Vegas. Other special events such as major concerts, Bon Appetite’s Vegas Uncork’d and Las Vegas’ annual New Year’s Eve celebration dubbed “America’s Party” also bring national attention to the destination.
Q. Can you provide some fast facts for planners, number of hotels, rooms, number, unique meeting rooms, conference and/or convention centre info? • •
• •
More than 10.7 million square feet of meeting and exhibition space 3 of the 10 largest convention centers in North America with the Las Vegas Convention Center, Sands Convention Center, and Mandalay Bay Convention Center Wide variety of meeting space to fit groups of all sizes and budgets No. 1 trade show destination-19 consecutive years
Q. If you had to briefly describe what makes Vegas different what would you say? Las Vegas is the undisputed convention capital of the world hosting more of the top trade shows in the country than our next two closest competitors combined. In 2012, Las Vegas hosted more than 21,000 conventions and welcomed 4.9 million delegates. Las Vegas has evolved tremendously in recent years, and continues to capture the world’s imagination as the one destination where nearly anything is possible. Beyond the 24-hour-a-day casino excitement are some of the best restaurants, the most unique entertainment options, world-class sporting events, premier shopping and fantastic golf. Las Vegas has a long history of reinventing itself to make sure the customer experience is always fresh and new. The destination will be reinvesting $6.6 billion in new projects over the next several years, which will continue to make Las Vegas a leading destination for both leisure and business travel. Q. If planners are interested in holding their activities in Vegas who should they contact? The LVCVA is the ultimate authority on Las Vegas. Our team of friendly Las Vegas experts has an extensive array of tools available to assist you, and our services are free. Planners can get started on our website by visiting www.VegasMeansBusiness.com.
Continued...
The RISE AWARDS
TECH TALK Among the many companies that attended the WEC, software makers Active Network were one of the standouts. Promoting their business solution division, which is focused on corporate events and associations, they provide technology for businesses and their meetings.
After attending the Rise Award luncheon I spoke to a panel judge, Daniela Caputo, who stresses the importance of nominating your peers and giving back to the leaders in our industry. The MPI RISE (Recognizing Industry Success and Excellence) Awards were created in 2008 with the first award presented in 2009. The RISE Awards are peer-nominated, giving power to those in the industry to nominate leaders in their community for their achievements. The award program recognizes exceptional performance and best practices within the meetings and events industry. The awards have an emphasis on transformational change, innovation, global transferability and industry impact and influence.
The RISE Awards are organized into three categories, with seven awards.
Individual Category:
*Only Member of the Year and Community awards require MPI membership.
• • •
This year, winners were announced July 22nd in Vegas at the WEC Rise award luncheon.
Young Professional Achievement Meeting Industry Leadership Member of the Year*
• •
Community Achievement in Knowledge and Ideas* Community Achievement in Marketplace Excellence* Community-Emerging Excellence*
Member of the Year – Miguel Neves, Senior Online Community Manager, IMEX Group
Organizational Achievement
Peer nomination forms for the 2014 MPI RISE Awards will be available on the MPI website November 1-December 13. Recognize the industry’s best by submitting a peer nomination. The 2013-2014 MPI RISE Awards Judging Panel members are: • • • •
Chair: John Ehlenfeldt, CMP Danielle Adams, CMP Daniela Caputo, CIS, WPICC Sherry Cummins, CMP, CMM
• • • •
Kimberly Knight, CMP, CAE Alise Long, CMM Michal Maziarczyk Tiffany Smith
For more information check out: www.mpiweb.org/Community/AwardsAndRecognition/RISEAwardsListing
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By using Active RegOnlineT, the Denver Catholic Biblical School experienced a $90k increase in revenue and savings.
•
The Active RegOnlineT enabled Anheuser-Busch to see 15% attendee and revenue growth in their brewery tours.
•
Unitron (a popular hearing aid manufacturer) experienced a 90% time savings through automated process thanks to Active Network
Meeting Industry Leadership – Scott Friedman, CSP, Motivational Humorist Community Achievement in Knowledge and Ideas – MPI Canada Chapters for National Meetings Industry Day
Organization Category: •
With the recent revamp of Active Network’s Reg Online, the company focuses on both design and ease for its vast database of venues (which includes over 200 countries). This software will certainly help any planners of all levels with attendee registration and follow-up needs. Just take a look at some of their many achievements:
Young Professional Achievement – Maria Meschi, Project Manager, IUPUI
Community Category: •
Active Network’s overall mission is to provide technology to power what is known as “smart events”, which take into consideration the evolving face of the events industry. Although people must inevitably meet face-to-face, technology has enabled us to engage digitally with the help of mobile phones, online communities, follow-up attendees with electronic surveys, and digital content, all of which allow us planners to measure the impact of particular events for various businesses.
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In essence, Reg Online is a one-stop-shop for any planner looking to utilize the advancement of technology in order to create a smart event that saves time, money, and measures success. For more information contact about the all new ACTIVE RegOnline, please Contact Rich Fagan , Sr. Account Manager, ACTIVE Network™ Business Solutions Group, rich.fagan@activenetwork.com or 888-351-9948, ext. 6902.
Like the slogan says: ‘When We meet We Change the World’ We really truly do ... WEC (World Education Conference) is the largest educational conference for the meeting and event industry. What this means is that this is the opportunity for worldwide meeting professionals to development and to be exposed to other experts/speakers from all areas of our business. These folks (from all over the world) have insights and inspire us on future trends of meetings/events.It was my second time at WEC (should have participated in it when I started my business 7 years ago). The educational value of this conference for me is priceless. When I come back, I’m PUMPED and ready to put what I’ve learnt into action for the upcoming year!! Eventfully yours, Daniela Caputo, Corporate Meeting Professional – Event & Wedding Designer - M.I.C.E. Meeting Specialist
“It was great opportunity for me to network and meet MPI members. I also enjoyed attending the educational sessions that enabled me to learn the latest trends.” Aboud Habouri, Omni King Edward Hotel
“WEC is always a special experience for me ever since I attended my first WEC in 2008. This edition was extra special as I was the recipient of the MPI RISE Award for member of the year, and I had the honour of accepting my award and addressing the 3,000 strong MPI community present on my birthday! This was definitely a special moment for me both personally and professionally..” Miguel Neves, Senior Online Community Manager, IMEX Group
“One thing I really enjoyed at WEC was having the opportunity to network and share industry trends and ideas with MPI Chapters from all across North America. The CSR session was also inspiring and really made me think about what we can do, right here in Ottawa.” Ryan Young, Brooksteet
“It’s always nice to come to MPI and be supported by a wonderful community of liked minded individually. While many compete for business, MPI is all about helping each other get better and more profitable. Many good sessions to attend and a good reminder that we all can make a difference in this world.” Scott Friedman, CSP, Motivational Humorist, Certified Speaking Professional
2014 WORLD EDUCATION CONGRESS in Mineapolis AUGUST 2-5, 2014 See you next year!
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By Jyl Ashton Cunningham
Caribbean Incentives
JAAC’s Experiences
Over the past few years, JAAC has been fortunate enough to manage several incentive events in the Caribbean. We have taken groups to Nassau in the Bahamas, St Maarten, Costa Rica (twice), Aruba (twice) and St. Lucia. The following are candid reports on our experiences which we hope you will find to be helpful when selecting a destination.
Nassau, Bahamas After conducting site inspections of the British Colonial Hilton (recently renovated with spectacular results), Sheraton, Wyndham and Sandals resorts, we opted for the Wyndham and were certainly not disappointed. Whilst each of the other resorts would have served us perfectly well, what sold us on the Wyndham at the time were the unprecedented level of service and the willingness of the hotel to accommodate our request for all-inclusive and upgraded rooms for all the guests. The Corner Suites were all newly appointed and offered excellent views, comfortable beds and seating area and a separate dressing area and large bathroom. The buffet breakfast had a myriad of interesting and unusual selections and the evening events were for the most part spectacular, with each night having quite a different flavour in menu
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and atmosphere. We had a poolside Welcome Reception which was probably one of the best Caribbean events I can remember, with interactive food stations and a pleasant ambiance created by the brand new LED lighting around the pool and in the palm trees. Another night, we held a beach barbecue with a limbo dancing competition which was a huge success. The tables were set in the sand and many finishing touches were included at no extra cost, including upgraded linen, chair covers and a complete outdoor kitchen with chefs cooking à la minute. Nassau’s Tourism Bureau was a delight to work with, offering several attractive incentives and discounts on WestJet, who fly to Nassau several times a week. Air Canada currently offers a daily service to Nassau.
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Aruba After our first experience at the Riu Palace Aruba, I swore we would never take another group there. However memories fade and at the request of the same client, two years later we returned to a much more positive experience. The issue the first time was that the resort simply did not welcome groups and every request was greeted with a “No, we don’t do that”. Unfortunately the contract had already been signed by the client, so after the site inspection for our first trip, we simply opted to take all group events off site, with spectacular results. Our Destination Management Company, De Palm Tours were outstanding, organizing each event down to the last detail for us, including a welcome dinner cruise operated by Red Sail Sports Aruba and De Palm’s own Jeep Rally along the wilder coast of Aruba. The final dinner was held at Marandi restaurant, where you have to arrive early to catch the spectacular sunset. There are two very acceptable golf courses on the island, both of which were regularly frequented by our group. On our second trip to Aruba, we were delighted to find that the Riu Palace had changed their modus operandi and were now willing to offer some group
events. Whilst we basically repeated our successful experiences from two years’ prior, we also held a very pleasant welcome reception in Barry’s Bar as the guests had a late arrival time, and the closing dinner was held close to the beach with background music courtesy of JAAC’ iPOD as neither a DJ nor a band was permitted outside. The food continues to be outstanding at the Riu Palace with one of the most interesting buffets for breakfast and dinner that I have experienced at any resort. The bedrooms are very large with plenty of amenities and all with some level of ocean or poolside view. The beds are extremely hard and the bathrooms floors are lethal when wet. All that being said however, Aruba is definitely worth a visit and there are many other excellent hotels along the same strip, including the Westin and the Park Hyatt.
St. Maarten / St-Martin Rather a unique experience at the Sonesta Maho Beach resort on the Dutch side of the island, where you can watch planes land at very close proximity from your bedroom window and witness crazy people being blasted by jet fuel and catapulted at alarming speed down the beach, as planes take off from the end of the runway. We were there in 2010 and the hotel was undergoing a complete renovation, scheduled to be completed by 2011, however looking at the Maho Beach website, the bedrooms look very much the same as they did three years ago. The five restaurants had very similar menus to one another, with breakfast definitely being the best value in terms of variety. On the plus side, one of the most exciting experiences of my life was in St. Maarten, racing in an America’s Cup catamaran, with two teams of high achieving sales agents, East versus West. Definitely an experience I would recommend to anyone looking for an adrenalin rush. The nightlife and duty free shopping in St. Maarten are excellent, however for an overall more elegant and cosmopolitan experience, my recommendation would be to stay in St. Martin, the French side of the island.
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St. Lucia My first Sandals experience outside of a FAM trip. Of all the resorts we visited on the site inspection, the Sandals Grande St Lucia was the most accommodating and interesting in terms of events that could be done on site. On the negative side, the bedrooms were quite dark and shabby, and many had poor views, despite being called Ocean View. This was by far the most expensive trip that we have organized, however it was still excellent value for money, given the destination. The beach was spectacular and there were several exclusive areas where guests could hide for some down time. The spa was a good standard but very noisy and the food was plentiful and tasty, with options for all tastes.
Costa Rica Costa Rica is one of the most beautiful destinations in the Caribbean. Our group stayed at the Westin Playa Conchal, which is an idyllic oasis on the Pacific side of the island, a region still relatively unspoiled and free of endless stretches of hotels. Whilst the beach area was not as inviting as others we have experienced, the pool area was gorgeous. Most of the bedrooms are split level suites and housed in condominium type buildings of eight units each. The Royal Beach Club is recommended for high-end groups, however if you are booking through a tour group such as Nolitours, these rooms may be limited in quantity, so best to check first. Benefits of the Royal Beach Club include concierge service, private dining at breakfast and advance reservations for the à la carte restaurants. Personally I found the condominium suites to be just as comfortable and much closer to the restaurants and night life if you
preferred to walk everywhere. A shuttle service is available throughout the resort, however it can be a little sporadic at peak times. An outstanding golf course is attached to the resort and after 4:00pm there are guided tours of the course available with some spectacular sites such as the “Walking trees” and another tree filled with sleeping iguanas. Our destination management company was Swiss Travel and they organized some exciting tours for us, including a river cruise in open boats surrounded by crocodiles – not for the faint of heart. An all-terrain vehicle ride through the rain forest and rugged countryside was deemed to be the best experience of the trip, especially when preceded by zip lining and culminating in a delicious lunch at an exclusive beach resort, the Bahia Del Sol, with the opportunity to swim and enjoy the dazzling (and very hot) white sandy beach. The trip was booked via Sunquest, however Air Canada Vacations, West Jet Vacations and Nolitours also operate tours there, so shop around for the best price.
If I had to choose between these five destinations, it would be very difficult, as each excels in its own way. The ultimate experience does not have to depend on budget, as much of the pleasure is derived from being immersed in a beautiful country where relaxation and excitement don’t have to cost anything. For a luxurious experience, plan on spending between $3,800 and $4,500 per person (double occupancy) for the flights, all inclusive accommodations and off site events.
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We used a DMC called Tropical Holidays Ltd, recommended to us by a colleague. This is an excellent DMC to use for a high-end group as they provide luxury SUV’s through their subsidiary, Executive Club Caribbean, for airport transfers and shuttles to restaurants and they also have access to some of St. Lucia’s more exclusive resorts, such as Jade Mountain and The Landings. Tropical Holidays organized a wonderful day out sightseeing and exploring the rain forest and spectacular views of the island. The day was completed by a catamaran tour with a delicious lunch and the opportunity to snorkel in a secluded cove, followed by a coastal cruise and ending by being delivered directly onto the beach at Sandals to our delight and the consternation of Sandals security!
Jyl Ashton Cunningham is the President of JAAC Corporate Enterprises, based in Ontario and now expanding into Scotland. Jyl welcomes your comments and can be reached at info@jaacevents.com.
Planning
Speak to Be Heard!™ Influencing Others to Take Action
Y
ou’re familiar with the twice-ayear event that attracts meeting planners from around the world; an event that brings the best of the best in the industry to one location that explodes with excitement, innovative ideas and exceptional networking for four days. You guessed it - IMEX 2013. I was honoured and humbled to be invited as this year’s opening keynote speaker. If you missed this year’s event, here’s a peak at the key messages I shared. Your rapidly changing and fast-paced business environment requires leaders who impact and influence others with sound communication. In today’s world of texts, emails, Facebook, tweets, Pinterest and Instagram, it’s easy to take for granted and overlook the importance of face-toface communication and the discipline it takes to do it well. Whether you’re speaking with one of your employees or preparing a presentation to sell your ideas, effective communication requires skill, planning and a lot of hard work. You entered this room not knowing what you don’t know. What will open the door for your career, personal and professional relationships? It is when you take a closer look at what your listeners see and hear when you communicate, rather than just assuming what you believe to be true. Whether you’re trying to influence a member, peer or vendor, how you communicate will make or break your success. Observing your communication from your listener’s perspective will allow you to shift the paradigm of how you communicate. • To give you the “how-to’s” for being influential Monday to Monday! • To communicate in a way that your peers and members trust. • To help them see you as a leader within your industry.
The paradigm shift is making sure what you say is consistent with how you say it. This shift in our thinking also requires us to take a closer look at the myths we’ve heard and the distractions we create when we’re communicating.
Title ≠ Influence There’s a myth in corporate America that influence comes with a title. The higher one’s level, the more influence one has. Influence isn’t a badge of honour one receives based on years of service, pay grade or even contribution or value to an organization. Instead, influence comes from how others perceive you. If others perceive you in a positive light, they are likely to follow you or act on your recommendations. What constitutes a positive perception? Through our presentations and workshops, we ask thousands of people every year what characteristics they identify with influence. Consistently, the top answers are trustworthy, credible and knowledgeable.
Pause = Knowledge The majority of us are clueless; we don’t notice the non-words and filler words we use, much less how often we use them. When you begin replacing your non-words and filler words with pauses, your listeners will believe you to be more knowledgeable. This week, audiotape yourself five times. When you play it back, listen for unnecessary words you may be using that distract your listeners from hearing your message. Are you pausing? Are your pauses too long or too short? Do you pause at the appropriate time to grab your listeners’ attention and to create impact? Every day for one week, ask a peer, friend or family member to bring to your attention every time you use a non-word or filler word. You will quickly increase your awareness and begin replacing these distracting words with pauses that invite your listeners to stay with you.
Eye Connection = Trust and Credibility Most individuals don’t look at their listeners long enough to connect. Instead we frequently talk without connecting with our listeners’ eyes. As a result, we lose our focus and miss the opportunity to connect, engage our listeners and gain their trust.
Only speak when you see eyes! When speaking to two or more individuals, complete one sentence or thought per person. When you are in conversation with a peer, friend or family member, ask them to tell you every time you’re talking but not looking at them. You may be surprised at how often you disconnect from them, giving them permission to do something other than listen to you.
Accountability = Action Life has no remote. Get up and change it yourself! Having influence Monday to Monday requires commitment and discipline. You don’t need to do it alone. Today, identify two to three action steps you can take to begin enhancing your communication skills. Do you want to eliminate non-words and filler words? Do you want to be perceived as trustworthy by connecting with individuals during every interaction? This week, identify an accountability partner. A peer, friend or family member you trust can help hold you accountable and stay committed to your action plan. You work hard! You don’t have time to find more time. You don’t need to carve out extra time in your day to focus and practice on improving your level of influence. Instead, carve out the conscious energy it takes during every conversation, to focus on how your listeners perceive you, based on what you say and how you say it. “Discipline is doing what you really don’t want to do so you can do what you really want to do.” ~John Maxwell
Stacey Hanke is the founder and communication expert of Stacey Hanke Inc. In her book Yes You Can! She reveals practical and immediate skills and techniques to enhance verbal skills to influence others. Stacey helps individuals eliminate the static that plagues communicative delivery-to persuade, sell, influence and effectively communicate face-to-face with a clear message. Learn more about Stacey at; www.staceyhankeinc.com
The Guide
Conference Centre Guide
Search easily and save time! The distinction between a conference centre and a hotel is that a conference centre is a facility which is specifically dedicated to meetings and events. If the conference centre is part of a hotel, it will have a higher ratio of meeting space to sleeping rooms and it will be possible to book meeting rooms without taking bedrooms, more than a few months out.
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The Guide
No. of meeting rooms
Sq. ft. Max. Capacity
Max. Capacity Auditorium
Parking
Guest rooms
Conference Centre and Coordinates
Hot eBanff ls Centre Contact: Sales Office, 403-762-6435 107 Tunnel Mountain Drive, Box 1020, Banff, AB T1L 1H5 Email: conferences@banffcentre.ca Fax: 403-762-6202 Banff Web: www.banffcentre.ca Description: The Banff Centre delivers a perfect environment for getting down to business. The range of accomodations, meeting rooms, dining venues and recreational options are designed for productivity and creativity.
60
3,864
1,000
N/C
400
Calgary
Metropolitan Conference Centre Contact: Bonnnie Townsend, 403-266-3876 333 4th Ave. SW, Calgary, AB T2P 0H9 Email: bonnie.townsend@metcentre.com Fax: 403-233-0009 Web: www.metcentre.com Description: A privately-operated conference and meeting space in downtown Calgary, centrally located with indoor access to three major hotels. It can host events from small board meetings, conferences and product displays to gala dinners and weddings.
9
5,200
600
Int/Ext. $
800 Adjacent
Edmonton
Chateâu Louis Hotel & Conference Centre Contact: Rosie Gallo-Rose, 780-452-7770 11727 Kingsway, Edmonton, AB T5G 3A1 Email: info@chateaulouis.com Fax: 780-454-3436 Web: www.chateaulouis.com Description: This free standing conference centre has a beautiful grand ballroom and solarium. Offers superior soundproofing and advanced teleconferencing capabilities. Group rates available.
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3,240
–
Ext. N/C
139
Edmonton
Shaw Conference Centre Contact: Cheryl Rose, 780-917-7610 9797 Jasper Ave., Edmonton, AB T3J 1N9 Email: crose@edmonton.com Fax : 780-425-5121 Web: www.shawconferencecentre.com Description: The Shaw Conference Centre is renowned internationally for its premier facilities and services. This centre has world champion chefs and award-winning architecture.
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32,000
–
Ext. N/C
Adjacent
Edmonton
The Oasis Centre – Conferencing & Events Contact: Christine Dimler, 780-451-9227 ext. 228 10930 - 177 St., Edmonton, AB T5T 2X7 Email: christine@oasiscentre.com Fax: 780-486-7870 Web: www.oasiscentre.com Description: The ultimate conferencing event centre. World class décor throughout, inspiring Grand Hall w/balcony, marble foyer, VIP boardroom, outstanding AV, acoustic, private park with courtyard, a stage and a café.
8
6,550
–
Ext. N/C
–
15
1,272
200
Int. $
–
City
Alberta Hot e ls
British Columbia
Nanaimo
Vancouver Island Conference Centre Contact: Sonia Branter, 250-244-4050 101 Gordon St., Nanaimo, BC V9R 5J8 Email: administration@viconference.com Fax: 250-244-4055 Web: www.viconference.com Description: Just steps away from the scenic Nanaimo Harbour in the heart of a walkable downtown, the Vancouver Island Conference Centre is Vancouver Island’s finest full-service convention centre offering wireless internet access, global broadcast capabilities, flexible meeting space and able to accommodate up to 1300 people.
Legend : N/C = Not communicated, Ext. = Exterior, Int. = Interior
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Sq. ft. Max. Capacity
Max. Capacity Auditorium
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Guest rooms
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Parksville
Tigh-Na-Mara Seaside Spa Resort & Conference Centre Contact: Wendy Johnson, 250-248-1802 1155 Resort Drive, Parksville, BC, V9P 2E3 Email: sales@tigh-na-mara.com Fax: 250-248-1854 Web: www.tigh-na-mara.com Description: Tigh-Na-Mara comfortably accommodates up to 300 guests in their 12 meeting rooms with the largest resort conference facilities on Vancouver Island. All meeting rooms offer natural light.
12
2,336
–
Ext. N/C
192
Vancouver
Morris J. Wosk Centre for Dialogue Contact: Rebecca Mumford, 778-782-5800 580 Hastings St., Vancouver, BC V6B 1L6 Email: dialogue@sfu.ca Fax: 778-782-5818 Web: www.sfu.ca/mecs Description: Located in a restored heritage building in the heart of downtown Vancouver. This IACC-rated conference centre features spectacular circular hall designed for dialogue and interaction.
14
6,500
–
Ext. $
Adjacent
Vancouver
Simon Fraser University – Meeting, Event and Conference Services Contact: Rebecca Mumford, 778-782-5800 580 West Hastings St. , Vancouver, BC V6B 1L6 Email: meet@sfu.ca Fax: 778-782-5818 Web: www.sfu.ca/mecs Description: Three vibrant downtown campus buildings, including a dedicated conference centre. All provide full catering services and in-house technology.
46
2,424
200
Ext. $
Adjacent
Victoria
Hotel G Contact: Kelly Oare, 250-380-4462 463 Bellville St., Victoria , BC V8V 1X3 Email: koare@hotelgrandpacific.com Fax: 250-380-4475 Web: www.hotelgrandpacific.com Description: Four-key environmental rating by the Hotel Association of Canada. It has 10,000 sq. ft. of meeting space available.
13
3,010
–
Int. $
304
Park Place Hotel and Conference Centre, Ramada Plaza Contact: Tracy Wells, 902-481-3889 240 Brownlow Ave., Dartmouth , NS B3B 1X6 Email: sales@ramadans.com Fax: 902-468-2255 Web: www.ramadans.com Description: Four-star property, with over 13,000 sq. ft. of meeting space, a four-green key rating from the Hotel Association of Canada (ECOmmodation program), meeting and conference specialists on site. Located 15 minutes from the airport, 10 minutes from downtown Halifax.
14
2,920
–
Ext. N/C
178
Delta Halifax Contact: Lesa Canzyo, 902-492-6430 1990 Barrington St., Halifax, NS B3J 1P2 Email: lesa.canzyo@deltahotels.com Fax: 902-492-6405 Web: www.deltahotels.com Description: The Delta Halifax is sourrounded by historic ambiance but is located in the core of the business district. It is directly connected to a multitude of restaurants and entertainment venues via an indoor, climate controlled pedway as well as being only a short outdoors walk of one block to the friendly, exuberant waterfront.
17
4,124
–
Int./Ext. $
296
City
Nova Scotia
Dartmouth
Halifax
44
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Conference Centre and Coordinates Westin Nova Scotian Contact: Samantha Fish, 902-496-8585 1181 Hollis St., Halifax, NS B3H 2P6 Email: sales@thewestinnovascotian.com Fax: 902-496-8589 Web: www.westin.ns.com Description: The Westin has completed an $8-million renovation to all guestrooms and hallways with 310 well-appointed guestrooms and 23,000 sq. ft. of meeting space. The hotel is ideal for the business traveler, meeting planner and leisure traveler alike.
14
8,400
–
Ext. $
310
Nottawasaga Inn Resort Contact: Sylvia Biffis, 705-435-5501 6015 Highway 89, Alliston, ON L9R 1A4 Email: meet@nottawasagaresort.com Fax: 705-435-5840 Web: www.nottawasagaresort.com Description: Located 45 minutes north of Toronto, this centre specializes in convention services offering exceptional amenities, professional business services and a 40-year family tradition of great hospitality and services. Includes 45 holes of golf, recreational facilities and two NHL-sized ice rinks.
36
21,000
2 X 56
Ext. N/C
269
Kempenfelt Conference Centre Contact: Scott J. Harradine, 705-727-4663 3722 Fairway Road, Barrie, ON L9S 1A5 Email: info@kempenfelt.com Fax: 705-721-3395 Web: www.kempenfelt.com Description: Less than 45 minutes north of Toronto. Features a 24hour Complete Meeting Package.
20
1,800
–
Ext. N/C
79
Blue Montains
Blue Mountain Contact: Mark Rich, 705-445-0231 x. 6210 110 Jozo Weider Blvd., Blue Montains, ON L9Y 3Z2 Email: sales@bluemountain.ca Fax: 705-444-1751 Web: www.bluemountain.ca Description: Ontario’s largest meeting resort provides meeting options for groups ranging from 20 to 1,000 delegates. Blue Mountain offers 750 lodging rooms, expansive conference space, year-round attraction & recreation, après-meeting choices in their pedestrian resort village. Renovated in 2013.
34
8,524
–
Int./Ext. N/C
840
Burlington
Burlington Convention Centre Contact: Luis Azevedo, 905-319-0319 x. 227 1120 Burloak Drive, Burlington, ON L7L 6P8 Email: luis@burlingtonconventioncentre.ca Fax: 905-319-3989 Web: www.burlingtonconventioncentre.com Description: An incomparable combination of contemporary elegance and state-of-the art technology backed by a spirit of first-class hospitality, gourmet cuisine and French-style service.
5
16,092
1200
Yes Free
-
Cornwall
NAV CANADA Training & Conference Centre Contact: Tom Price, 613-936-5067 1950 Montreal Road, Cornwall, ON K6H 6L2 Email: pricet@navcanada.ca Fax : 613-936-5089 Web: www.navcentre.ca Description: Eastern Canada’s largest conference centre on 70 acres facing the St. Lawrence River. All-inclusive packages, 560 guestrooms, 50,000 sq. ft. of flexible meeting space and full recreational facilities are all available.
70
9,600
250
Ext. N/C
550
City
Halifax
Ontario
Alliston
Barrie
Legend : N/C = Not communicated, Ext. = Exterior, Int. = Interior
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5
5,400
–
Ext. N/C
5 Adjacent
King City
Kingbridge Conference Centre & Institute Contact: Stephen McInerney, 905-833-6512 12750 Jane St., King City (TO), ON L7B 1A3 Email: sales@kingbridgecentre.com Fax: 905-833-0762 Web: www.knigbridgecentre.com Description: Just a short distance north of Toronto, the Kingbridge Centre is a one-of-a-kind, innovative conference venue offering a wide variety of customized programs, resources and technologies to empower both you and your audience.
43
3,100
350
Ext. N/C
124
Kingston
Ambassador Conference Resort Contact: Erin Finucan, 613-541-4681 1550 Princess St., Kingston, ON K7M 9E3 Email: sales@ambassadorhotel.com Fax: 613-548-1613 Web: www.ambassadorhotel.com Description: Kingston’s largest convention centre with over 22,000 sq.ft. of meeting space and 251 guestrooms.
22
7,200
–
Ext. N/C
251
Kingston
Donald Gordon Conference Centre Contact: Claire Grazette, 613-533-2221 421 Union St., Kingston, ON K7L 3N6 Email: dgc@queensu.ca Fax: 613-533-2915 Web: www.donaldgordoncentre.com Description: Executive level conference centre. Distraction-free atmosphere. Complete meeting plan rates available.
80
1,800
50
Ext. N/C
–
London
Four Points by Sheraton Hotel and Suites Contact: Susan Truppe, 519-681-0680 x. 8322 1150 Wellington Road S., London, ON N6E 1M3 Email: susantruppe@fourpointslondon.com Fax: 519-681-8837 Web: www.fourpoints.com/london Description: This state-of-the art conference centre is located on one level, just minutes from Hwy 401 and 402 and 10 minutes to downtown London. Within walking distance of one of London’s largest shooping malls.
13
6,630
–
Ext. N/C
181
London
Ivey Spencer Leadership Centre Contact: Melanie Cooper, 519-679-4546 551 Windermere Road, London, ON N5X 2T1 Email: micooper@ivey.uwo.ca Fax: 519-858-1553 Web: www.iveyspencerleadershipcentre.com Description: Located on 30 acres of parkland, the Spencer leadership Centre is southwestern Ontario’s only IACC-approved conference hotel. Offers 125 guestrooms, state-of-the-art meeting space and award-winning cuisine.
26
2,700
85
Ext. N/C
125
Greely
46
Conference Centre and Coordinates Orchard View Reception and Conference Centre Contact: Elise Schmitz or Isabella Milito, 613-821-2675 6346 Deer Meadow Drive, Greely, ON K4P 1M9 Email: info@orchardview.ca Fax: 613-821-4692 Web: www.orchardview.ca Description: This centre has 30 acres of outdoor activity area for team building and executive retreats. Located 10 minutes from the Ottawa international airport. Free shuttle for groups over 100. Twenty minutes from downtown.
City
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Markham
Donald Cousens Conference Centre/Hilton Suites Toronto Contact: Anna Ng, 905-470-8500 x. 2986 8500 Warden Avenue (at Hwy 7), Markham, ON L6G 1A5 Email: anna.ng@hilton.com Fax: 905-415-7624 Web: www.torontomarkham.hilton.com Description: Four Diamond all-suite hotel with 45,000 sq. ft. of renovated meeting space. Easy highway access. Twenty minutes from downtown Toronto and Pearson International Airport, close to golf, major attractions, shopping, on-site dining, spa and a health club.
27
14,040
–
Ext. $
500
Mississauga
International Centre Contact: Lee-Ann Leckie, 905-678-5882 6900 Airport Road, Mississauga, ON L4V 1E8 Email: info@internationalcetre.com Fax: 905-677-3089 Web: www.internationalcentre.com Description: Service, style, flavor – this centre of great events has it all. With restaurant-style service for up to 2,500 guests and the latest technology built in, this new conference centre offers elegance, flexibility and top service.
15
17,066
–
Ext. N/C
–
Niagara Falls
American Conference Resort and Spa Contact: Pat Laskey, 905-371-8584 8444 Lundy’s Lane, Niagara Falls, ON L2H 1H4 Email: plasky@americanniagara.com Fax: 905-356-9233 Web: www.americanniagara.com Description: Located just minutes from Niagara Falls. On-site amenities include Waves Waterpark and Senses Spa.
15
10,660
–
Ext. N/C
200
Niagara Falls
Sheraton Fallsview Hotel and Conference Centre Contact: Rosetta Snell, 905-374-3174 6755 Fallsview Blvd., Niagara Falls, ON L2G 3W7 Email: sales@fallsview.com Fax: 905-374-3715 Web: www.fallsview.com Description: Overlooking thunderous Niagara Falls, the Sheraton Fallsview extends a warm welcome with flexible meeting facilities and award-winning service for the perfect event. Enjoy Fallsview dining and close proximity to attractions, entertainment and casinos.
25
7,992
40
Int./Ext. $
402
Niagaraon-theLake
White Oaks Conference Resort & Spa Contact: Sarah Clark, 905-704-5680 253 Taylor Road SS4, Niagara-on-the-Lake, ON L0S 1J0 Email: sales@whiteoaksresort.com Fax: 905-688-8487 Web: www.whiteoaksresort.com Description: White Oaks is located in the heart of wine country and offers a luxury conference experience with an IACC-approved, stateof-the-art conference centre combined with a Four Diamond, Five Star 220-room hotel.
23
6,042
150
Ext. N/C
220
Oakville
Oakville Conference & Banquet Centre Contact: Zorka Kosic, 905-618-7510 x. 103 2515 Wyecroft Rd, Oakville, ON L6L 6P8 Email: events@oakvilleconference.com Fax: 905-847-0032 Web: www.oakvilleconference.com Description: Conveniently located banquet facility, the largest on Oakville, midway between Toronto and Niagara Falls.
7
10,740
1,200
Yes N/C
-
City
Legend : N/C = Not communicated, Ext. = Exterior, Int. = Interior
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Ottawa
Brookstreet Contact: Amy Charron, 613-271-3543 525 Legget Dr., Ottawa, ON K2K 2W2 Email: sales@br4ookstreet.com Fax: 613-271-3541 Web: www.brookstreet.com Description: Brookstreet is Ottawa’s leading Four Diamond conference hotel with 22,000 sq. ft. of naturally-lit meeting space, expert event managers, 276 contemporary guestrooms, an award winning restaurant, championship golf course, full-service spa, saltwater pools, whirlpool and a fitness studio.
22
5,188
–
Int. $
276
Ottawa
Centurion Conference & Event Center Contact: Cara Strong, 613-727-1044 170 Colonnade Rd, Ottawa ON K2E 7J5 Email: cstrong@centurioncenter.com Fax: 613-727-8293 Web: www.centurioncenter.com Description: With over 1000 events held each year and over 13,000 square feet of meeting space, Centurion Centre has earned a reputation synonymous with excellence. From simple to elegant, on or off-site, staff of professional event coordinators will assist you in planning every detail. Luxury and exquisite food for conferences, trade shows, conventions, weddings and social events.
8
10,500
–
Ext. N/C
–
Ottawa
Ottawa Conference and Event Centre Contact: Janice Byers, 613-741-2300 200 Coventry Road, Ottawa, ON K1K 4S3 Email: louise.beauchamp@hilton.com Fax: 613-667-9888 Web: www.hamptoninnottawa.com Description: This venue has 36,000 sq. ft. of meeting space, 23 meeting rooms, two ballrooms with 26 ft.-high ceilings, divisible, two amphitheatres, full-service catering, wheelchair accessibile and extensive underground parking.
23
11,000
229
Int. N/C
179
Toronto
BMO Financial Group Institute for Learning Contact: Event reservations, 416-490-4389 3550 Pharmacy Road, Toronto, ON M1W 3Z3 Email: eventreservations.ifl@bmo.com Fax: 416-490-4493 Web: http://ifl.bmo.com Description: The Institute for Learning is one of only a few conference centres in Canada to receive an IACC accreditation. Owned by BMO Financial Group, the IFL is open for business groups wishing to hold meetings or conferences.
49
5,583
–
Ext. N/C
150
Toronto
Days Hotel and Conference Centre Toronto Downtown Contact: Susan Bailey, 416-542-6013 30 Carlton Street, Toronto, ON M5B 2E9 Email: sbailey@hitorontodowntown.ca Fax: 416-977-0502 Web: www.dayshoteltoronto.ca Description: The hotel has 538 guestrooms as well as nine meeting rooms. The hotel is located within walking distance of the financial district, many great restaurants and mere steps away from the college TTC subway station.
9
2,400
–
Int. $
538
Toronto
St. Andrews Club & Conference Centre Contact: Andrew Hodd, 416-366-4228 150 King St. W., Toronto, ON M5H 1J9 Email: andrew.hodd@standrewsclub.ca Fax: 416-366-9347 Web: www.standrewsclub.ca Description: This centre integrates luxurious surroundings and modern technology, creating the perfect setting for meetings, corporate events and social functions.
17
1,850
–
Ext. $
–
City
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Vaughan
Hilton Garden Inn Vaughan/ Toscana Banquet and Conference Centre Contact: Alexis Edgar, 905-532-2235 3201 Highway 7 W., Vaughan, ON L4K 5Z7 Email: alexis.edgar@hilton.com Fax: 905-660-4300 Web: www.torontovaughan.stayhgi.com Description: Offers an 8,000 sq. ft. ballroom - no pillars, equipped with surround sound, drop down screens, pin spot lighting and free Internet. Four additional breakout rooms, complimentary parking. All meeting spaces on street level.
7
7,952
–
Ext. N/C
155
Woodbridge
Château Le Jardin Conference & Event Venue Contact: Marylou Peruzza, 905-851-2200 8440 Highway 27, Woodbridge, ON L4L 1A5 Email: marylou@lejardin.com Fax: 905-851-2292 Web: www.lejardin.com Description: Strategically designed to host a wide range of events in sheer comfort and sophistication.The venue boasts large private foyers with an abundance of natural light, soaring 30’ ceilings, walkout to courtyards and beautifully detailed 2 way fireplaces.
7
12,000
1,800
Yes N/C
-
Montréal
Centre Mont-Royal Contact: Luis Ribeiro, 514-844-1421 2200 rue Mansfield, Montréal, QC H3A 3R8 Email: lribeiro@centremontroyal.com Fax: 514-843-8500 Web: www.centremontroyal.com Description: Located downtown location in the Golden Square Mile district. The former location of IATA has been entirely reconfigured into a first class conference centre with more than 50,000 sq.ft of space.
17
8,280
730
Int. $
Adjacent
Montréal
Gelber Conference Centre Contact: Carmela Mignacca, 514-345-2645 x. 3225 5151 Côte Ste-Catherine, Montréal, QC H3W 1M6 Email: info@gelbercentre.com Fax: 514-345-6422 Web: www.gelbercentre.com Description: Located 10 minutes from downtown Montreal. It is a world-class, corporate meeting and banquet facility, offering fully equipped meeting facilities, in-house catering, state of the art AV and valet parking, all at competetive rates.
9
6,969
–
Ext. Valet N/C
–
Montréal
Renaissance Conference and Banquet Centre Contact: Caterina Libertella, 514-352-1818 7550 Henri Bourassa Blvd. Est, Montréal, QC H1E 1P2 Email: clibertella@centrerenaissance.com Fax: 514-352-9962 Web: www.centrerenaissance.com Description: One of the largest convention centres on the island of Montreal. Up to 25,000 sq. ft. of space available. Can also accommodate smaller groups. Located in the East End with easy access from Laval and the South Shore. Fine international cuisine. Professional, personalized service. Free parking.
10
25,000
2,500
Ext. N/C
–
Gatineau
Four Points by Sheraton Hotel & Conference Centre Gatineau – Ottawa Contact: Jennifer Lischka, 819-503-8149 35 rue Laurier, Gatineau, QC J8X 4E9 Email: jlischa@fourpointsgatineau.com Fax: 819-778-8548 Web: fourpoints.com/gatineauottawa Description: The best comforts in life aren’t complicated, really. That’s what Four Points by Sheraton Hotel Gatineau-Ottawa is all about. It’s also about a great location! We’re located in Gatineau, part of Canada’s Capital Region, directly across the street from the Canadian Museum of Civilization and the IMAX Theatre.
10
2,700
–
Int./ Ext. $
201
City
Quebec
Legend : N/C = Not communicated, Ext. = Exterior, Int. = Interior
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For Your Info
(NOT SO) COMMON COURTESY Say yes or say no, but say something! Planners get invited to events all the time. So here’s what should happen when you receive an invitation. You can immediately reply yes or no. Or, you can acknowledge the invitation and say,” I will let you know by...” In that case, be true to your word and get back to the person/organization by the promised date. If you’ve said yes and something comes up, advise the person who invited you as soon as possible. The worst thing you can do is to confirm attendance and not show up; it conveys a message. The next worst thing - unless an emergency comes up - is to cancel a few hours before. As you know, by then, everything is planned and organized and it’s too late to find someone to replace you. So before you accept an invitation, think about the fact that it could be you organizing the event. How would you like to be treated with the kind of disrespect that comes from guests not showing up? By the way, the industry average of no-shows is 30%; that’s 30% of invitees who confirm that they will attend an event, don’t cancel and simply don’t show up. Imagine. We all work in this industry. You would think that we would know (or behave) better. So party on but remember to treat others the way you would like to be treated.
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Ready early 2014
Lynn Chiasson, Assistant Director of Sales, could hardly wait. She held a reception in the middle of our construction site. Talk about breaking new ground!
73,000 SQ. FT. EXPANSION
CAN’T HARDLY WAIT
www. convention. qc.ca/en/ expansionproject
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