Think Volume 2 Issue 3

Clients claimed the inspector was responsible for foundation repairs – 10 years after the inspection.

EDITORIAL DIRECTOR

VANESSA C. GUZMAN

Harnessing the Power of Group Chats to Elevate Home Inspection Services

BY: STIRLING COX, COO | INSPECTORCALLCENTER.COM

In the evolving landscape of home inspection services, companies are increasingly seeking innovative ways to streamline communication and foster a more engaging relationship with their inspectors.

A shining example of this innovation is the implementation of group chats, particularly

on platforms like Microsoft Teams, which has significantly elevated the dynamics within the inspection industry. This approach not only enhances efficiency but also imbues a sense of community and personal connection among team members.

The traditional method of communication in the inspection sector often involved back-

and-forth emails, phone calls, or even face-to-face meetings that, while effective to some degree, lacked immediacy and flexibility. Enter the era of group chats on platforms like Teams, and we observe a paradigm shift towards real-time, dynamic interaction. This shift has been particularly beneficial for our top 10 inspection companies, which have reported a notable

improvement in communication flow and team cohesion.

By utilizing group chats, inspectors are no longer isolated entities but part of a vibrant community where they can share insights, ask questions, and seek support instantaneously. This ease of access to information and the ability to collaborate effortlessly translates into quicker problem-solving, more efficient

inspections, and ultimately, higher customer satisfaction. The informal nature of group chats, adorned with GIFs and emojis, adds a layer of personal touch that was previously missing. It allows team members to express themselves more freely and build stronger interpersonal relationships, turning routine interactions into enjoyable conversations.

Another significant advantage of leveraging group chats for communication is the ability to put faces to names. In an industry where remote work and on-site assignments are the norms, it’s easy for

team members to feel disconnected from their colleagues. However, the visual and interactive nature of group chats helps bridge this gap, fostering a sense of belonging and team unity that is vital for sustained motivation and engagement.

In conclusion, the introduction of group chats in home inspection services has been a game-changer, redefining the way companies communicate with their inspectors and call centers. The benefits extend beyond mere efficiency; they enhance the quality of work life for inspectors, fostering a community

the visual and interactive nature of group chats helps bridge this gap, fostering a sense of belonging and team unity that is vital for sustained motivation and engagement.”

where knowledge sharing and mutual support are ingrained.

This innovative approach to communication not only streamlines operations but also nurtures a more engaged, satisfied, and cohesive team, poised to deliver exceptional service. Moving forward, the integration of technology in communication practices will continue to play a pivotal role in shaping the future of home inspection services, with group chats leading the charge towards a more connected, responsive, and dynamic industry.

By Greg Johns Owner and Inspector cookeville.wini.com

INDUSTRY CHANGE

Education is pivotal, in any industry.

I was barking for years about the virtues of building science, a house as a system, and creating a more wholistic product for our clients that can empower through education. In the last many years, I’ve seen our national associations slightly shift course by offering more concepts related to building science, chemistry, and physics. It’s all very basic,

and very heady, stuff. I’ve long believed the route to fewer lawsuits and unhappy clients is better educating ourselves beyond deficiency citation and educating our clients beyond, “Here’s your home. Get these fixed and you’ll be okay.”

For the most part, I’ve been in the minority with those perspectives and choices related to how I run my business. I’ve faced some pretty stiff resistance from brokerages, agents, and builders

who prefer their inspectors keep on keeping on with business as usual. I’ve had to hire an attorney twice to fight borderline defamation and steering by a subset of agents and brokerages. Change is hard. Running a business is harder when all your brethren offer a more simplistic route. But, as a northerner once told me, “You have no friends when you run a business.” I vacillate between thinking it’s subtly profound and dismissive.

This year, I’ll be stepping down from my role as the education director for our state’s association of home inspectors. It’s been a whirlwind trying to hunt sources for educating our state’s inspectors. We offer upwards of 32 credit hours each year for our members. It takes a lot of time to knock on proverbial doors, cajole industry professionals to create a course, submit it to our state for approval…and then teach on a Saturday.

In the last year, we created satellite locations so our inspectors don’t have to travel so far (Tennessee is a looooong state). We started streaming in presenters. We started paying our presenters. All these things were a long time coming and the transition was not without its frustrations for board members. But change helps with membership and, more importantly, access to a more diverse world of trades education.

My business has been in our local market for 25 years by the time this goes to “print.” I came in at a time when someone like

me (then 30) was seen as very young. We still printed reports from the vehicle and rarely used photos. Our reports were usually 25-35 pages, with minimal information included that wasn’t deficiency oriented. I cringe at those reports—they were a large liability and they pointed to the fact that I hadn’t yet begun to understand the wholistic perspective of a home and its systems. Now, you can’t attend a conference where an attorney from our industry doesn’t advise taking hundreds of photos, include many in any one report, and stash away all of them.

Things change. And now there’s video and 3D and soon-to-come AI that is industry specific.

I’ll leave you with this thought: What we cite and how we write says a lot about our motivations. Are we concerned with protecting consumers and empowering them as homeowners OR are we concerned with appeasing agent expectation and sort of helping the client? Whatever your answer may be, you likely would be well-served to continue your education. Educate annually. Educate without prompting for license or certification renewal.

EDUCATE ANNUALLY. EDUCATE WITHOUT PROMPTING FOR LICENSE OR CERTIFICATION RENEWAL. EDUCATE BECAUSE YOU WANT TO BE MORE COMPETENT AT HOWEVER YOU SEE YOUR ROLE IN OUR INDUSTRY. “

Educate because you want to be more competent at however you see your role in our industry. And before anyone proclaims that too much information scares a home buyer—when was the last time you decided you had too much information while researching medical care, a new vehicle, or that new smart watch you’ve been thinking about buying? WE are the conduit of accessible information for our clients. If we don’t broaden our understandings, however can we set our clients up to make competent and confident choices?

2025 TOYOTA 4RUNNER REFINES ADVENTURE READY HERITAGE

4Runner is synonymous with rugged capability. In its latest form, 4Runner continues to add increased capability to an already incredible legacy. The newly available Stabilizer Bar Disconnect Mechanism increases suspension articulation at the push of a button. This feature allows the vehicle to flex while helping keep tires in contact with the trail. 4Runner raises the bar in another area with up to 32-degree approach and 24-degree departure angles. The available Multi-Terrain Monitor system aids the driver allowing them to see potential hazards on the center display.

4Runner will be offered in 2WD, parttime 4WD or Full-time 4WD. 2WD models

will feature an automatic limited-slip differential (Auto LSD), and four-wheel-drive models have an electronically controlled twospeed transfer case with high/low range along with Active Traction Control (A-TRAC) and an automatic limited-slip differential (Auto LSD). An electronic locking rear differential is standard on TRD Off-Road, TRD Pro and Trailhunter grades. The Limited is offered with an available a full-time four-wheel-drive system with a center locking differential on i-FORCE MAX models, while this setup is standard on Platinum grades.

The Multi-Terrain Select system now functions in both 4WD-High and 4WD-Low. This offers adjustable settings to help control wheel spin on a variety of terrain such as Mud, Dirt, and Sand. 4Runner also adopts

the new, quieter CRAWL Control function that acts as a low-speed, off-road cruise control that allows the driver to focus on steering. When traction is extremely limited, the available electronically activated locking rear differential can help split power 50/50 to the rear wheels. Downhill Assist Control is another off-road feature available and helps the driver navigate descents by limiting the speed of the vehicle.

“DESIGNING THE LEGENDARY 4RUNNER BEGAN WITH IDENTIFYING ITS UNIQUE AND MEMORABLE ASPECTS LINKED TO FUN, OUTDOOR RECREATION,” SAYS CALTY PRESIDENT, KEVIN

HUNTER. “INSPIRED BY BAJA

DESERT RACING, THE HIGH LIFT, LEAN BODY, BIG TIRE, RUGGED ATHLETICISM DEFINES THE CORE OF 4RUNNER’S GO ANYWHERE PURPOSE”.

The Michigan-based CALTY design team spearheaded the design of this all-new 4Runner. Designers pulled inspiration from the past while also focusing on the future. The all-new 4Runner was designed alongside the Tacoma and shares a family resemblance but is unique in its own way. Both share inspiration from the desert racing scene and have a rugged-with-a-purpose appearance. In a nod to the first and second generations of 4Runners, designers were able to bring back the legacy “wrap over” quarter glass, and the popular roll-down rear window remains etched into the vehicle’s DNA. The design team meticulously labored to achieve the ideal interior design. They sought to achieve a vehicle with ease of operation and a functional interface that strikes a pure balance of modern sophistication and capable authenticity. For example, secondrow tumble seats help increase 4Runners interior versatility and maximizes cargo floor usage.

4Runner expands its grade offering to provide customers with more choices than ever before. Nine grades are available including SR5, TRD Sport, TRD Sport Premium, TRD Off Road, TRD Off Road Premium, Limited, Platinum, TRD Pro, and Trailhunter.

The all-new youthful and dynamic 4Runner nicely rounds out Toyota’s rugged lineup of tough body-on-frame vehicles. From the full-size Tundra to the iconic off-road legend Land Cruiser, customers now have five fresh trucks to choose from. These vehicles give customers more choice when it comes to finding a vehicle that can keep up with their dynamic lifestyles. They are designed to handle almost anything the elements throw their way, and their incredible capability gives owners the tools they need to get out and discover all the hidden wonders the world has to offer.

toyota.com

Green Cities

AROUND THE WORLD

By SELENE RIVERA

In the spirit of World Environment Day, we’re covering green cities around the world—cities that have taken many steps forward in being environmentallyconscious. These places, such as Singapore and Amsterdam, employ energy-saving and waste-reducing initiatives for a better lifestyle. It’s important to care about the environment because eco-friendly measures can attribute to a better quality of life for residents, preserve animals’ habitats, and stop harmful changes to the environment.

VANCOUVER

BRITISH COLOMBIA, CANADA

Surrounded by natural beauty, Vancouver has an advantage when it comes to being one of the greenest cities. Its use of renewable energies and hydropower means it has refreshingly clean air. There’s also more than 200 parks where you can breathe the city’s incredibly fresh air to your heart’s content. But that’s not all, the city has taken measures to ensure that it’s not leaving behind a damaging carbon footprint. It has the lowest per-person greenhouse-gas emissions of any city in North America, which is a direct result of a carbon tax that British Columbia put into place in 2008. Since 2010, 125,000 trees have been planted. Single-use plastics have been banned since 2019. Additionally, over 50% of commutes occur by foot, bike, or public transportation.

AMSTERDAM NETHERLANDS

When you think of Amsterdam, you probably think of cycling. It is the number one form of transportation in the area, with residents choosing to bike to work, school, and more. This greatly reduces the emissions from cars. But for those who prefer to drive to work, the city has also been scheming up a plan to lower those emissions as well. They have introduced electric cars and charging stations around the city. The city itself has also announced some future plans for an even greater impact. They’re aiming to reduce CO2 emissions by 55% in 2030 and 95% in 2050. Additionally, they will stop using natural gas before 2040 and within the next ten years will have only emission-free transport by road and water.

COPENHAGEN

DENMARK

Way back in the year 2012, Copenhagen launched an initiative to become the world’s first carbon-neutral capital city by 2025. It’s making incredible progress toward that goal. It has since won countless awards for its environmentally-conscious strides, like being named the European Green Capital of 2014. The city has hydrogen-powered taxis, natural swimming baths, and floating saunas made from local wood. There’s also a huge sustainable-fashion scene here, with eco-conscious clothing and jewelry shops remaining abundant. The food has also become a main talking point as to why Copenhagen is one of the best green cities in the world. A whopping 88% of the food served in public organizations is organic. Residents feel comfortable here knowing that their food is organic and healthy.

Downtown Vancouver

Hillerod, Denmark

Canal in Amsterdam

SINGAPORE

SINGAPORE

Singapore is aiming to be the world’s greenest city and are on track to do so. Since 2008, Singapore has had an ambitious eco-building program, which promises that any greenery lost on the ground must be replaced with greenery in the sky. That is why their Marina Bay area now contains reclaimed land, filled with gorgeous gardens, pools, and waterscapes that act as the city’s “green lung.” They have planted numerous “super trees,” which are high-tech structures that range from 80 to 160 feet and collect solar energy to power a nightly light show. Their trunks act as vertical gardens, laced with more than 150,000 living plants, and they also collect rainwater. Green building has been mandatory in the country/city since 2008.

LJUBLJANA

SLOVANIA

Ljubljana appears in the Sustainable Top 100 list and has also been included in the Global Destination Sustainability Index (GDS-Index). It was also proclaimed Europe’s Green Capital of 2016! Although this city isn’t known for being a renowned tourist destination, it is known for being beautiful and ecofriendly. Over 75% of the city is made up of parks and green spaces and it has 142 miles of cycling routes. Cars are banned from the city center but when residents do need to use a car there’s free electric taxis called Kavalirs that are there to help! Free fountains offer water throughout spring and summer and buses are methane-powered to reduce emissions. Ljubljana is definitely a prime example for the rest of the world to follow.

SAN FRANCISCO

UNITED STATES OF AMERICA

There’s not many U.S. cities that have taken the environment into consideration but thankfully, San Francisco is one of them. Recycling is required by law and plastic bags were banned way back in 2007. There are also large-scale commitments to solar energy and a real effort to lower the city’s waste. In fact, San Fran sends less trash to the landfill than any other U.S. city. But perhaps the city is most known for being environmentally savvy when it comes to food, as their organic market scene is thriving. Countless restaurants participate in sustainable sourcing and the city as a whole has more farm-to-table restaurants than anywhere else in the country! San Fran is also home to the Sierra Club, one of the first environmental grassroots movements in the country.

Supertrees in Marina Bay Gardens

Lombard Street, San Francisco

Ljubljana

MONTEVIDEO

URUGUAY

Not many people are “in” on the fact that Uruguay is leading the way when it comes to eco-friendly policies. The country creates more than 97% of its electricity from renewables. All over, you’ll find wind farms, hydroelectric plants, and fields filled with solar panels. Today, there are around 30 wind farms dotted around the country, producing over a third of the country’s total electricity supply. Montevideo is at the heart of these initiatives and is a green, walkable city. As you walk through it, not only will you see barely any litter, you’ll also be breathing some of the cleanest city air you’ve ever inhaled. Its airport, Carrasco, was also the first in the area to generate its own energy from clean sources.

CAPE TOWN SOUTH AFRICA

South Africa’s second-largest city is making some of the biggest environmental strides in the continent, pushing for increased energy conservation and a greater use of renewable resources. In 2008, Cape Town started using energy from the country’s first commercial wind farm. The environmentallyconscious mindset has also seeped into the city life. Bike routes are becoming more available, residents are shopping at farmer’s markets, and restaurants are sourcing locally. While there aren’t a huge number of bike routes yet available, the city has made it easier to travel by bike by allowing them to be perched on the My CiTi rapid bus service for free. Residents have also taken to using solar energy and growing their own fruits and vegetables.

STOCKHOLM SWEDEN

In Stockholm, even as a tourist you can lessen your carbon footprint as the city has the highest number of eco-hotels in the world. The Scandic Hotel chain is an example—they use local water instead of bottled and all of their staff are trained in sustainability measures. Stockholm is one of the only cities in the world that recycles all of its household waste and labels everything according to how things are sourced. For example, you will be able to find out how a fish was caught or how your shirt was made. Transportation is another aspect heavily taken into consideration; town planning ensures that visitors and residents can walk or cycle between most locations like tourist destinations, or to and from work.

Rambla, Montevideo

Old town, Stockholm

Cape Town

BARBEQUE SAFETY

With barbecue season already here, homeowners should heed the following safety precautions in order to keep their families and property safe.

BY NICK GROMICKO, CMI®

Propane grills present an enormous fire hazard, as the Consumer Product Safety Commission (CPSC) is aware of more than 500 fires that result annually from their misuse or malfunction. The following precautions are recommended specifically when using propane grills:

• Store propane tanks outdoors and never near the grill or any other heat source. In addition, never store or transport them in your car’s trunk.

• Make sure to completely turn off the gas after you have finished, or when you are changing the tank. Even a small gas leak can cause a deadly explosion.

• Check for damage to a tank before refilling it, and only buy propane from reputable suppliers.

• Never use a propane barbecue grill on a terrace, balcony or roof, as this is dangerous and illegal.

• No more than two 20-pound propane tanks are allowed on the property of a one- or two-family home.

• To inspect for a leak, spray a soapy solution over

the connections and watch for bubbles. If you see evidence of a leak, reconnect the components and try again. If bubbles persist, replace the leaking parts before using the grill.

• Make sure connections are secure before turning on the gas, especially if the grill hasn’t been used in months. The most dangerous time to use a propane grill is at the beginning of the barbecue season.

• Ignite a propane grill with the lid open, not closed. Propane can accumulate beneath a closed lid and explode.

• When finished, turn off the gas first, and then the controls. This way, residual gas in the pipe will be used up.

Charcoal grills pose a serious poisoning threat due to the venting of carbon monoxide (CO). The CPSC estimates that 20 people die annually from accidentally ingesting CO from charcoal grills. These grills can also be a potential fire hazard. Follow these precautions when using charcoal grills:

• Never use a charcoal grill indoors, even if the area is

ventilated. CO is colorless and odorless, and you will not know you are in danger until it is too late.

• Use only barbeque starter fluid to start the grill, and don’t add the fluid to an open flame. It is possible for the flame to follow the fluid’s path back to the container as you’re holding it.

• Let the fluid soak into the coals for a minute before igniting them to allow explosive vapors to dissipate.

• Charcoal grills are permitted on terraces and balconies only if there is at least 10 feet of clearance from the building, and a water source immediately nearby, such as a hose (or 4 gallons of water).

• Be careful not to spill any fluid on yourself and stand back when igniting the grill. Keep the charcoal

lighter fluid container at a safe distance from the grill.

• When cleaning the grill, dispose of the ashes in a metal container with a tight lid, and add water. Do not remove the ashes until they have fully cooled.

• Fill the base of the grill with charcoal to a depth of no more than 2 inches.

Electric grills are probably safer than propane and charcoal grills, but safety precautions need to be used with them as well. Follow these tips when using electric grills:

• Do not use lighter fluid or any other combustible materials.

• When using an extension cord, make sure it is rated for the amperage required by the grill. The cord should be unplugged when

not in use, and out of a busy foot path to prevent tripping.

• As always, follow the manufacturer’s instructions.

Safety Recommendations for General Grill Use

Always make sure that the grill is used in a safe place, where kids and pets won’t touch or bump into it. Keep in mind that the grill will still be hot after you finish cooking, and anyone coming into contact with it could be burned. If you use a grill lighter, make sure you don’t leave it lying around where children can reach it. They will quickly learn how to use it. Never leave the grill unattended, as this is generally when accidents happen. Keep a fire extinguisher or garden hose nearby. Ensure that the grill is

completely cooled before moving it or placing it back in storage. Ensure that the grill is only used on a flat surface that cannot burn, and well away from any shed, trees or shrubs. Clean out the grease and other debris in the grill periodically. Be sure to look for rust or other signs of deterioration. Don’t wear loose clothing that might catch fire while you’re cooking. Use longhandled barbecue tools and flameresistant oven mitts. Keep alcoholic beverages away from the grill; they are flammable!

In summary, homeowners should exercise caution when using any kind of grill, as they can harm life and property in numerous ways.

“When cleaning the grill, dispose of the ashes in a metal container with a tight lid, and add water. Do not remove the ashes until they have fully cooled.”

GRILLED CHICKEN THIGHS

SURPRISE YOUR DAD WITH THIS CHICKEN RECIPE THAT’S HOT OFF THE GRILL. THIS CHICKEN RECIPE HAS A SWEET AND SAVORY HONEY BALSAMIC SAUCE THAT IS FINGER-LICKING GOOD. A HOMEMADE CHICKEN DINNER HAS NEVER BEEN SO EASY.

INGREDIENTS:

(Yields 4)

• 8 bone-in, skin-on chicken thighs

• Kosher salt

• Freshly ground black pepper

• 2 tbsp. butter

• 2 tbsp. balsamic vinegar

• 1/3 c. honey

• 3 cloves garlic, peeled and crushed

• Canola oil, for greasing

• Sliced chives, for garnish

• Freshly chopped parsley, for garnish

• Lemon wedges, for garnish

DIRECTIONS:

1. Place the chicken thighs on a large plate and season with salt and pepper on all sides. Let it sit in the refrigerator for at least an hour.

2. Meanwhile, make the glaze: In a medium saucepan, melt butter. Add vinegar, honey, and garlic and stir until honey has dissolved. Season with salt and pepper to taste. Set near the grill.

3.Preheat the grill to medium-high heat and coat the grates with canola oil. Add chicken skin side-down and grill until the skin is golden, approximately 12-15 minutes. Flip and brush with glaze. Continue grilling until the chicken is cooked through, approximately 12-15 minutes more, brushing with more glaze often.

4.Garnish with chives and parsley and serve with lemons.

Mai Tai classic

The original Mai Tai cocktail was created in 1944, by a bartender known as Trader Vic, or Victor Jules Bergeron, in Oakland, San Francisco and brought to Hawaii in 1953. Many have tried to improve this recipe, which stands as the most revered and enjoyed of all Hawaiian cocktails. Keep those summer vibes going with this citrusy tropical cocktail whether you are poolside or just imagining yourself at the beach—sit back, relax, and enjoy!

INGREDIENTS:

• 1 oz. Bacardi Rum

• 1 tsp. cherry vanilla puree

• ½ oz. Amaretto Disaronno Originale

• ½ oz. Cointreau

• 1 oz. fresh orange juice

• 2 oz. fresh pineapple juice

• ½ oz. Whaler’s Dark Rum (float)

METHOD:

Add all ingredients in a shaker with ice, then roll the shaker and pour out of a shaker tin into a large glass. Next, add the float of Whaler’s Dark Rum atop for a gradient effect. Finally, garnish with a parasol, cherry, pineapple, and lime wedge. Cheers!

“Cool” EnErgy-EffiCiEnt roofs

BY NICK GROMICKO, CMI® AND KENTON SHEPARD, CMI®

How do they differ from conventional roofing products?

Unlike most North American asphalt roofs, cool roofs are specially engineered to reflect much of the sun’s radiant energy back into space instead of transferring it as heat into the building below. The two basic characteristics that determine the performance of a cool roof

are solar reflectance and thermal emittance. Both properties are rated on a scale from 0 to 1, where 1 is the most reflective or emissive. Although there is no industry-wide definition of a cool roof, the EPA’s Energy Star Roof Products Program has established a minimum standard, requiring that cool roof products have an initial reflectance of at least 0.65, and a reflectance of at least 0.5

after three years of weathering. By contrast, conventional asphalt roofs have a reflectivity of between 0.06 and 0.26, resulting in large amounts of heat transfer into the building’s interior.

The use of cool roof products offers the following benefits:

• Increased lifetime of roofing materials. Cool roofs do not experience thermal cycling as

much as conventional roofs. Thermal cycling can deteriorate the bond between shingles and asphalt, potentially causing premature failure.

• Energy savings. According to the U.S. Department of Energy, some reflective roof products can lower roof surface temperature by up to 100 degrees and can reduce peak cooling demand by as much as 15%. Cool roofs may

result in increased heating costs during the winter, but this increase is greatly outweighed by the cooling energy savings achieved during summer.

• Reduction of the “heat island” effect. This is the tendency for metropolitan areas to be warmer than their surroundings due to the use of building materials that retain heat. Studies have shown that this phenomenon increases the risk of death during heatwaves and decreases air quality by increasing the production of pollutants, such as ozone.

• Lower peak electrical demand. The maximum energy load an electric utility experiences in order to supply customers instantaneously, which generally occurs in late afternoons during summer as businesses and residences turn up their air conditioners, is reduced by the implementation of reflective roofs; and utility rebates, in some areas. Generally, utilities pay back a certain percentage—usually about $0.20 per dollar— after installation and documentation. Their motivation for these incentives is to reduce the intensity and likelihood of blackouts and brownouts. Image used by permission of the Cool Roof Rating Council (CRRC)

Cool Roof Product Types

InterNACHI believes that products generally fall into a few categories: single-ply materials,

and coatings. Single-ply materials are large sheets of pre-made roofing that are mechanically fastened over the existing roof, and then sealed at the seams. Coatings are applied using sprays, rollers or brushes over an existing clean, leak-free roof surface. “Cool” versions of asphalt shingles are also available.

These products include:

• Coatings: Roof coatings can be divided into two categories: field-applied and factoryapplied. Field-applied coatings are applied directly onto the roof surface, either on a new roof assembly or over an existing roof surface (and can be applied over the top of just about anything, as long as the correct coating is selected). Factory-applied coatings are applied during the manufacturing process. Examples of factory-applied coatings include coatings applied to metal, and glazes that are applied to tiles.

• Single-Ply: Single-ply roofing is laid down in a single layer over a low or steepsloped roof. The single-ply membrane can be loose-laid and weighted down with ballast or pavers, or firmly set on the roof and attached with mechanical fasteners or adhesives. Single-ply thermoplastic is a flexible sheet membrane which consists of compounded plastic polymers. When heat is applied onto

the surface, the single-ply thermoplastic seams are melded together, making the material seamless and effective. Most thermoplastics are manufactured to include a reinforcement layer, such as polyester or fiberglass, for additional durability and strength. There are various types of single-ply thermoplastic, such as polyvinyl chloride (PVC) and thermoplastic polyolefin (TPO). PVC tends to be more expensive than TPO, but PVC is well-known for long-term performance and is naturally fire-retardant. TPO is a blend of polymers that can contain flame-retardants or UV absorbers.

• Asphalt Shingles: Although a challenging technical issue, some manufacturers have created dark-colored asphalt shingles that look almost identical to conventional shingles, yet they qualify as cool roof products. They accomplish this feat through the use of engineered pigments that reflect high amounts of invisible wavelengths, namely, infrared.

In summary, cool roofs are coatings and sheets that are applied to roofs to make them reflect the sun in order to keep building’s interior cooler and more energy-efficient, which is especially important during summer months and in warmer climates.

InspectorPro: Pioneers for Home Inspector Insurance

By: Stephanie Jaynes, Marketing Director at InspectorPro Insurance

As a home inspector, you’re used to being the scapegoat. If defects are discovered after your inspection, if a property sale falls through, or if a subcontractor’s bill is too high, you often receive the blame (and the claim).

In fact, we estimate that over half of all home inspectors receive at least one claim during their careers.

Of those claims, about 80 percent are highly exaggerated or without merit. Even so, how your insurance company handles your claim can spell the difference between celebratory cheers and a negative outcome.

In 2009, Citadel Insurance Services, LC saw a need in the insurance industry. Across the nation, there were tens of thousands of home inspectors protecting the millions buying and selling homes every year. As they do today, these inspectors were catching dangerous defects to safeguard American families. They were crawling under homes, traversing roofs, and

testing appliances to help their clients make educated buying and selling decisions. But who was looking out for them?

Revolutionizing Home Inspector Insurance

Back in 2009 (and even now), there were not many insurance companies catering to the home inspection industry. Sure, lots of agencies offer cookie-cutter professional and general liability insurance policies. But they don’t understand the inspection industry’s unique risks.

Home inspectors were looking for a custom insurance solution. That’s when InspectorPro Insurance was born.

Utilizing a construction draw inspection policy as their template, Citadel created a professional and general liability policy for home inspectors. Founding Partner Anthony Eardley used his rich history of developing niche insurance products to create the program. Brokers Will Colton and Aaron Menlove joined soon after. Together, they began steadily

forming lasting relationships with inspectors from around the country— many of whom were InterNACHI members.

“We have always been a relationshipbased company. We were never just selling insurance. We took the time to have quality conversations,” Colton said.

“We learned very early that we needed to understand what inspectors’ needs were, and we needed to constantly adapt to meet those needs.”

In its first year, InspectorPro insured a few hundred inspectors. By their second, they insured over a thousand. Inspectors appreciated InspectorPro’s industry-focused solutions.

In 2012, InspectorPro created a new, custom policy that defined inspection services and agreements. They offered more endorsements for add-on inspections, like pool and spa and sewer scope. And, to give inspectors the best

possible experience, they began to take a hard look at claims management.

Getting Claims Into Expert Hands

No one wants to use their insurance. But if you must, you want a provider that has your back.

Many insurers run into the same problem: They don’t know inspectors. It’s not that they don’t want to handle cases in a way that benefits their inspector clients. They just don't know how

By comparison, InspectorPro knew that offering specialized claims handling was the key to transforming okay service into great service. Great service quickly grew from a goal to their non-negotiable standard.

To bring their vision to life, InspectorPro hired their own claims team. Unlike other adjusters who flit between different industries and claim types, InspectorPro’s claims team only works with home inspectors. Their focus

on the field has made them experts in the industry. They know what works (and doesn’t) in attorney letters, phone calls, courtrooms, and contract provisions. They have their shortlist of lawyers and arbiters who get the best outcomes for inspectors

In the last decade, they’ve faced thousands of home inspector claims across all 50 states. And those claims have taught them a lot.

Today, InspectorPro’s claims team is so efficient that most of their claims close for less than the cost of the inspector's deductible–often no cost at all. With their reputation built on superior claims handling, InspectorPro gives their clients peace of mind.

“A client bought a house that was poorly maintained and, some months later, wanted $10,000 from me,” said InterNACHI CPI Paul Cummins of No Surprises Home Inspection NOVA-DC

“InspectorPro spent weeks preparing

a point-by-point rebuttal at no cost to me. In addition to being a very nice testament to the quality of my work, I felt like my big brother had just shooed away a bully.”

Stifling Complaints Before They Turn Into Claims

Not everyone was a fan of InspectorPro’s growing success.

Lawyers were an unlikely antagonist. Aiming to win inspectors, some spread false information. They claimed insurance companies were eager to settle or accumulate legal fees, charge deductibles, and increase premiums. They told inspectors that having insurance made them targets .

These lawyers also discouraged inspectors from reporting claims , putting them in violation of their policies’ reporting requirements . And when inspectors employed the attorneys for help battling clients’ grievances, they paid

hundreds of additional dollars for boilerplate template letters that exacerbated conflicts, rather than resolving them. Claimants’ attorneys even caught “home inspector lawyers” responding to claims in states where they weren’t licensed, leading many claimants to increase their demands.

Many of these claims crossed InspectorPro’s desks after the naysaying lawyers had failed. In response, InspectorPro developed one of the first and best pre-claims assistance programs in the inspection industry. Pre-claims assistance gives inspectors free help responding to unhappy clients to prevent them from demanding money or contacting an attorney. When inspectors submit qualifying pre-claims to InspectorPro, they receive personalized guidance and tools to de-escalate their clients’ complaints–without paying their deductible, a higher premium, and other extra fees.

“The pre-claims team really helps deal with those silly complaints that have no merit. They have always been friendly and helpful,” said InterNACHI CMI Jim Troth of Habitation Investigation in Ohio.

Since offering this service in 2014, InspectorPro has stifled 85 percent of complaints before they’ve turned into claims. The other 15 percent still qualify for up to 50 percent of their deductible for reporting the problem early.

Today, they handle close to 200 pre-claims every month. By nipping complaints in the bud, InspectorPro saves their clients precious time, emotion, and money–all without the need to pay for a separate complaint handling service.

Giving Inspectors the Power to Prevent Claims

Many of the claims and complaints InspectorPro was receiving had striking

similarities. Claimants weren’t reading reports. They were finding out-of-scope defects and trying to pin them on their inspectors. There were even trends in the types of claims home inspectors filed each year.

In 2016, InspectorPro began publishing blog posts with risk management advice. That November, they published their first article utilizing claims data trends: Top 5 Claims Against Home Inspectors . In it, they revealed that water damage, roof issues, foundation defects, mold, and plumbing problems were the five most common types of claims year over year. Thousands of inspectors read and discussed the article. Its facts and tips were featured in numerous convention presentations and on industry podcasts, including the InterNACHI Home Inspector Podcast.

“InspectorPro does an outstanding job educating their clients to avoid claims.

They consistently relay information about establishing expectations, preparing solid inspection agreements, and reporting procedures. The monthly newsletters offer valuable tips on protecting inspectors from physical harm as well as frivolous claims,” said InterNACHI CPI Thomas Wells of Home Sweet Home Inspection Services, LLC in Florida. “The best protection from potential claims is preparation before the inspection even begins. InspectorPro offers us that peace of mind.”

Today, InspectorPro’s risk management tools work to change the litigious culture plaguing home inspection businesses. Their blog includes over 200 articles on wide-ranging industry topics, like:

• Preliminary buyer walkthroughs.

• Real estate agents signing pre-inspection agreements.

• Stolen inspection equipment.

• Animal-related inspection injuries.

• Using body cams to disprove theft accusations.

• The efficacy of garage door pressure testing.

All articles are free on InspectorPro’s blog , with new articles published on the first and fifteenth of each month. To never miss a new post, subscribe to InspectorPro’s newsletter.

Growing the Team

As more inspectors turned to InspectorPro for risk management expertise and insurance services, the original team realized it was time to grow.

What started as a handful of brokers and support staff grew into a strong unit of 28 licensed insurance professionals. That’s over five times the staff size of competing brokerages, and it doesn’t even include the separate claims team mentioned earlier. InspectorPro performs most underwriting in-house, which allows them to send quotes, adjust coverage, create certificates, and answer calls and emails quickly and efficiently.

“I called and emailed several companies for quotes. InspectorPro was in touch immediately.

I had a quote but decided to wait and see what the others had. … Still waiting to hear back. I can only imagine how responsive they will be when I need something. InspectorPro has my business,” said InterNACHI CPI Kevin Shonkwiler of Pinnacle Home Inspections in North Carolina and Virginia.

While InterNACHI CPI Manuel Martinez of Big River Property Inspections in Iowa didn’t start with InspectorPro, he made the switch to get better customer service.

“I had a horrible experience with my former insurance company. Actually from the day I got a quote, I was basically worried about being talked to like I was an idiot any time that I would call or email. …The final straw was when my agent didn't change my banking information for my policy and my insurance was canceled,” Martinez said. “I called InspectorPro to quickly get a quote and got wonderful treatment. They were able to set me up quicker than it took my former agent to return my call and explain what happened.”

In 2020, InspectorPro partnered with Bob Pearson, who developed one of the first

reasonably priced and comprehensive inspector insurance programs in the late 80s. Having performed 10,000 home inspections himself before becoming an insurance broker, Pearson has an unparalleled understanding of inspector pain points.

“InspectorPro has revolutionized home inspector insurance–especially with pre-claims assistance. There’s not another insurance company–homeowners’, automobile, whatever–in the marketplace today that is so proactive and so ready to take care of its customers,” Pearson said. “When you call us, you’re going to get your questions answered. When you have a claim, we’re going to take care of you all the way. It’s absolutely superior service.”

Developing State-specific Contracts

Back at Claims, InspectorPro identified another important trend: Inspectors’ contracts could

make or break their defense. With the right provisions and information, inspectors could strike down and even dodge claims. Without these essential protections in their agreements, inspectors faced more claims, more refunds, and more expensive lawsuits. InspectorPro decided to level the playing field with their own contract.

Backed by their 15 years of claims handling experience, InspectorPro released their model pre-inspection agreements in 2021. By applying wisdom from recent claims, case law, and legislation, InspectorPro crafted state-specific pre-inspection agreements proven to succeed. They’re so confident in their agreements, they even give $1,000 deductible discounts to their insureds who adopt them.

“Before working with InspectorPro, I had to instigate my defense myself. I had to ask what was going to defend me in court and put it into my agreement,” said InterNACHI CMI Jerry Hardisty of Bluegrass Inspections in Texas.

“With InspectorPro, I didn’t need to ask.

They just gave me a contract they can defend me on. Having an agreement that I can trust and have confidence in is so vital. It’s peace of mind.”

InspectorPro: The Gold Standard for Home Inspector Insurance

While you do all you can to manage your risk, even a perfect inspection isn’t immune to a lawsuit. Don’t settle for insurance coverage that doesn’t meet your needs.

“Insurance is not all the same, and the time to find out you’re NOT covered is when you're getting sued,” said InterNACHI CMI Russell Hensel of Comprehensive Building Consultants in Florida. “Give InspectorPro a call. It’s free. What do you really have to lose? You might just end up getting educated on why your present policy is cheaper. (It’s because it sucks!)”

Apply with InspectorPro today for a noobligation quote for errors and omissions and general liability coverage.

Home Inspector Courses

Training and Support for Home Inspectors

• Add-on Services (Yields Higher Inspection Fees)

• Advanced Inspection Techniques

• Cameras and Equipment (Top Manufactures)

• Training (FREE) with most equipment purchases

a service offered by home inspectors who are trained in an advanced inspection technique to find potentia l problems in residential chimneys, fireplaces, or venting systems. ChimneyScan technicians serve home buyers and sellers who are interested in adding a more detailed inspection in their home buying process. A ChimneyScan features an enhanced visual inspe ction of the exterior chimney and includes and a video of the internal flue (Level II) which is not normally included in a standar d home inspection. Cost of course may be applied to the purchase of a chimney camera. $595 Approved by CREIA / ASHI / InterNACHI

10 CEUs - PoolandSpaInspectors.com is a service offered by home inspectors who are trained in advanced techniques to find water loss an d water chemistry analysis. PoolandSpaInspectors serve home buyers and sellers who are interested in adding a more detailed ins pection in their home buying process or who suspect pool or spa deferred maintenance and water loss. The PoolandSpaInspectors training application is a 10-hour online course designed to provide home inspectors the knowledge they need to offer their clients an upgraded pool and spa inspection. $295 Approved by CREIA / ASHI / InterNACHI

4 CEUs – 107 Test Prep Course is a 4-hour in-depth test preparation course is designed to take you through all the stages of pas sing your FAA Part 107 exam and getting licensed as a drone pilot for commercial use under the FAA for small Unmanned Aircraft (UAS) Part 1 07. Learn the many applications of using drones for your business. From roof inspections to solar panels to building and site surveys, dron es have unlimited potential in their utilization. United Infrared has teamed up with Clarity Aero to provide this important and exciting new fi eld of training. $350 Approved by CREIA / ASHI / InterNACHI

HEALTH FIRST:

EPA’S ASBESTOS PROHIBITION

EPA forbade the last form of Asbestos.

On March 18, 2024, the EPA announced a final rule to prohibit ongoing uses of chrysotile asbestos, the only known form of asbestos currently used in or imported to the United States. The ban on ongoing uses of asbestos is the first rule to be finalized under the 2016 amendments to the nation’s chemical safety law, the Toxic Substances Control Act (TSCA).

In a release from the EPA, it said that asbestos exposure is

BY MARTIN CASTRO | SPECIALIST IN HEALTH, SAFETY & ENVIRONMENT

known to cause lung cancer, mesothelioma, ovarian cancer, and laryngeal cancer, and it is linked to more than 40,000 deaths in the U.S. each year.

“The science is clear – asbestos is a known carcinogen that has severe impacts on public health. This concern has spanned generations and impacted the lives of countless people. That’s why EPA is so proud to finalize this long-needed ban on ongoing uses of asbestos,” said EPA Administrator Michael S. Regan, in a statement.

Chrysotile asbestos is found in products including asbestos

diaphragms, sheet gaskets, brake blocks, aftermarket automotive brakes/linings, other vehicle friction products, and other gaskets. The use of asbestos in the United States has been declining for decades, and its use is already banned in over 50 countries. Although there are several known types of asbestos, the only form known to be imported, processed, or distributed for use in the United States is chrysotile. Raw chrysotile asbestos was imported into the United States as recently as 2022 for use by the chloralkali industry. Most consumer products that historically

contained chrysotile asbestos have been discontinued.

Chlor-alkali Sector

The chlor-alkali sector uses asbestos diaphragms to make sodium hydroxide and chlorine, a critical use of which is to disinfect drinking water and wastewater. There are other ways to disinfect water and other ways to produce chlorine; in fact, two-thirds of the chlorine produced in the U.S. is produced without using asbestos. While there are only eight chloralkali plants in the United States that still use asbestos diaphragms, EPA must still ensure that the eight facilities have a reasonable

transition time for the phase out of asbestos that does not inadvertently adversely impact drinking or wastewater purification efforts. EPA is banning the import of asbestos for chlor-alkali use immediately to close the door forever on the use of asbestos by this sector. The eight remaining facilities that use asbestos must transition to either non-asbestos diaphragms or to non-asbestos membrane technology, and the final rule ensures that six of the eight will have completed this transition within five years, with the remaining two to follow.

• EPA has determined that converting facilities from using diaphragms that contain asbestos to those that do not within five years provides both a reasonable transition time and is as soon as practicable without disrupting the

supply of chlorine that is needed for water purification purposes. EPA also believes that five of the eight facilities likely plan to undergo such conversions.

• EPA has also determined that converting facilities from using diaphragms that contain asbestos to non-asbestos membrane technology requires extensive construction, additional permits, specialized expertise and parts for which there are limited suppliers.

EPA has therefore determined that a reasonable transition time for companies that plan to transition multiple facilities to non-asbestos membrane technology is five years to convert their first facility, eight years to convert their second and 12 years to convert their third, and the facilities will be required to certify their continued progress with EPA.

Remaining Uses

The final rule also:

• Bans most sheet gaskets that contain asbestos two years after the effective date of the final rule, with five-year phase-outs for sheet gaskets to be used to produce titanium dioxide and for the processing of nuclear material.

• Allows asbestos-containing sheet gaskets to continue to be used through CY 2037 at the Department of Energy’s Savannah River Site to ensure that the safe disposal of nuclear materials can continue on schedule while continuing to protect workers from exposure to radioactive materials.

• Bans the use of asbestos in oilfield brake blocks, aftermarket automotive brakes and linings, other vehicle friction products, and other gaskets six months after the final rule’s effective date.

EPA is requiring strict workplace

safety measures to protect workers from asbestos exposure during any phaseout periods longer than two years. EPA also ensures that asbestos is disposed of properly, in line with industry standards, Occupational Safety and Health Administration requirements, and the Asbestos National Emission Standards for Hazardous Air Pollutants. The agency also requires recordkeeping.

Separately, EPA is also evaluating other types of asbestos fibers (in addition to legacy uses and associated disposal of chrysotile, and asbestos-containing talc) in part 2 of the asbestos risk evaluation. EPA will release part 2 of the draft risk evaluation soon and will publish the final risk evaluation by Dec. 1, 2024.

Source: Environmental Protection Agency—EPA 2024.

“The science is clear –

carcinogen that has

asbestos

severe impacts

is a

known

on

public health. This concern has spanned generations and impacted the lives of countless people. That’s why EPA is so proud to finalize this long-needed ban on ongoing uses of asbestos,” said EPA Administrator Michael S. Regan

It’s Coming from the Walls!

BY ALYSSA CINK, MARKETING CONTENT EDITOR AT INSPECTORPRO

The following is a real errors and omissions (E&O) case study from our home inspection insurance archives. To protect the insured’s identity, all identifiable characteristics from this water damage claim—including names, associations, and locations—have been altered or removed.

Days after an engaged couple moved into their first home together, rain turned into a torrential downpour. It seeped through the walls and through a leak in the roof, flooding gallons and gallons of water into the laundry room, a spare bedroom,

and the garage. The walls near the baseboards bubbled and revealed visible mold. Finally, in the garage, the couple found a thin layer of spray paint the sellers must have used to conceal black mold.

Sadly, the house’s moisture problems didn’t stop there. With every heavy downpour, the home flooded. Again. And again. Meanwhile, the couple devoted hours of labor and thousands of dollars to fixing the defects and replacing their water-damaged belongings.

They insisted their inspector, Steve, must have ignored

“glaringly obvious red flags” about the flooding, mold, and roof that “even a rookie home inspector” would know to report. Their demand: excess of $200,000 for damages, pain, and suffering.

The Water Damage Claim Steve explained that the home was occupied at the time of the inspection. Every room had furniture, throw rugs, and more of the sellers’ personal belongings. Plus, Steve saw no evidence of flooding.

In comparing the original report materials and inspection timeline to the claimants’ photos,

here’s what our claims team deduced:

• The sellers had placed their belongings to conceal the mold and bubbling paint along the affected walls and corners. It makes sense, then, that the couple would’ve noticed only after the sellers moved out. Similarly, the packed garage prevented Steve from visually inspecting the entire space, which he disclaimed in his report.

• Steve was not paid for a mold inspection, nor could he move the belongings to see the walls behind them.

• Steve had reported prior

shingle erosion and repairs. Furthermore, he’d advised that the roof was nearing its anticipated lifespan and recommended follow up from a qualified roof specialist. The couple even admitted to knowing the roof was old before closing.

• Steve never had a chance to discuss the inspection process or findings with the engaged couple.

Unfortunately, Steve had taken a 360-degree photo of a hallway that was not blocked with furniture. Upon zooming in, our claims team noticed a section of the hallway baseboard with visible moisture damage like the new owners had described. This meant Steve had, in small part, failed to report some evidence of water intrusion that was visible at the time of the inspection.

The Resolution

The good news: Steve had a strong limitation of liability clause in his preinspection agreement. This capped his liability at double the inspection fee— not $200,000, as the clients originally demanded.

In exchange for double the inspection fee, the claimants agreed to sign a release of claims. By signing the release, the new homeowners agreed to drop all allegations against their home inspector, current and future.

At first, the attorney representing the young couple rejected the offer and tried negotiating a higher settlement for

the house’s moisture problems. Our team stood their ground, and eventually, the opposing party accepted our offer. The claimants signed the release. Although they tried to complain six months later, the signed release continued to protect Steve. He never heard from them again.

Key Takeaways

We share a few action items that aided the inspector’s case, plus takeaways that could’ve improved his outcome even more.

1. Signed Pre-Inspection Agreement

Your pre-inspection agreement plays a crucial role in preventing misunderstandings. It tells them what a visual inspection is and isn’t, summarizes your exclusions, limits your financial liability, and establishes a game plan for dispute resolution. But it can only do its job if it’s signed before you start the inspection.

Learn from Steve and get your contract signed ahead of time, 100 percent of the time. You never know when it can save you from a $200,000 settlement.

2. Understood and Inspected Within Scope

In this water damage claim, the inspector protected himself by knowing his standards and following them

throughout the inspection.

For example, when he saw the furniture, rugs, and other belongings limiting his access and obscuring his view, he refused to move them. Additionally, although Steve was licensed to test for mold, he knew his SOP did not require him to diagnose it. Even so, Steve could’ve strengthened his defense even more by noting the presence of clutter in his report. Plus, he might’ve given the seller a chance to move their belongings and then returned to inspect those areas once they were made accessible.

3. Took lots of photos

Our claims team recommends photographing everything and every room. Document the non-defect areas, the concealed areas, and the inaccessible spaces, on top of your regular photos, just as Steve did. Especially if you suspect efforts to conceal defects, we advise you to review your photos closely before finalizing the report— like with the 360-degree photo that showed visible moisture damage.

4. Reported the complaint ASAP

Finally, our inspector reported the complaint as soon as he reasonably could. As a result, our claims team was able to intervene early, allowing for a faster, smoother, less stressful, and less expensive resolution for the inspector, his clients, and our team.

We’ve got your back against claims big and small.

Whether it’s mold and roof leaks in heavy rain, or a defect in the attic you couldn’t access, we know what you’re up against. With an InspectorPro policy, you get top-notch tools for preventing incidents like these. We offer free pre-inspection agreements designed to proactively protect you from common claims, in accordance with your state’s laws and regulations. Visit inspectorproinsurance.com to learn more.

Radon and YouR HealtH

BY MARTIN CASTRO | SPECIALIST IN HEALTH, SAFETY & ENVIRONMENT

What is radon?

Radon is a radioactive gas you can’t see, feel, taste, or smell. It starts as uranium, a heavy metal found in the ground and most rocks on the planet. When uranium decays, it turns into another metal called radium. When radium breaks down, it becomes radon. Radon gas leaves the soil and becomes part of the air and water. It can be in the air around you, but it’s

usually in very small amounts that aren’t harmful. Large amounts of radon cause health problems. Even though it’s a natural gas that comes from the earth, it can be toxic if you breathe in a lot of it over a long time. But there are some reliable ways you can keep your exposure low Radonassociated lung cancer can be prevented by limiting exposure to radon in indoor air. You can start by testing your home for radon levels and installing a radon reduction system, if necessary.

Radon is an invisible, odorless radioactive gas that is released naturally from rocks, soil, and water. Radon can enter homes and buildings through small cracks or holes and accumulate in the air. Over time, inhaling high levels of radon can cause lung cancer.

Impact of Radon

When you inhale radon, radioactive materials can become trapped in your lungs. Over time, these radioactive materials increase the risk of lung cancer.

It can take years before health problems develop.

The U.S. Environmental Protection Agency (EPA) estimates that radon causes approximately 21,000 lung cancer deaths each year in the United States. Radon is the second leading cause of lung cancer deaths after smoking. People who smoke and are exposed to radon have a 10 times greater risk of developing lung cancer from radon exposure compared to people who do not smoke and are

exposed to the same levels of radon.

The only way to know if radon levels in your home are high is with a radon test.

Measure your home’s radon levels:

• If you have never tested or radon levels are unknown.

• When preparing to buy or sell the home.

• Before and after making renovations, especially after making repairs to reduce radon levels.

• Before making lifestyle changes in the home that would cause someone to spend more time in the basement or lower level (such as converting a basement to a bedroom).

Contact your state radon control office for specific information and resources in your area for testing and for a list of companies and entities qualified to test for radon. You can hire a company to test for radon or purchase a radon test kit and test yourself.

Radon Abatement

Consider contacting a licensed

professional to install a radon reduction system (also known as a radon mitigation system) in your home. The EPA recommends installing a system if radon levels are above 4 picocuries per liter (pCI/L) of air. A “picocurie” is a common unit of measurement for the amount of radioactivity.

Other Steps You Can Take

The About Radon | HUD.gov / U.S. Department of Housing and Urban Development (HUD) recommends some additional steps you can take to reduce high radon levels in your home and to protect against an increased risk of lung cancer.

• Open windows and use fans and vents to increase air circulation in your home. But remember that natural ventilation in any type of home is only a temporary strategy to reduce radon.

• Seal cracks in floors and walls with plaster, caulk, or other materials designed for this purpose.

• Contact your state radon control office for a list of qualified contractors in your area,

as well as information on how to fix radon problems yourself. Always retest after repairs are completed to make sure you have fixed the radon problem.

• If you are buying a new home, ask about radon-resistant construction techniques. Radon is also in water that comes from lakes, rivers, and reservoirs, but most of it is released into the air before the water gets to you. If your home’s water supply comes from a well or another groundwater source, it may have more radon than water from a treatment facility.

Radon is part of the environment and generally isn’t harmful. However long-term exposure to high levels of radon can put you at risk of developing lung cancer, especially if you smoke.

Testing for radon is inexpensive and easy to do, so don’t hesitate to get started. And if you do find that there’s too much radon in your home, there are known remedies to make your home a safer place.

cdc.gov/radon/index.html

BEYOND BORDERS: A LOOK INTO KREIA

HOME INSPECTORS HELPING HOME INSPECTORS

The Kentucky Real Estate Inspectors Association (KREIA) stands as a beacon of excellence and professionalism in the realm of home inspections. As a nonprofit organization, our primary mission is to elevate the standards of home inspection practice through education, networking, and advocacy. With a rich history spanning years, KREIA has emerged as a trusted resource for licensed home inspectors across Kentucky, Ohio, Indiana, and Tennessee.

At the heart of our commitment to professional development lies our biannual continuing education conferences.

These conferences serve as a cornerstone of our educational offerings, providing members with the opportunity to expand their knowledge, refine their skills, and stay abreast of industry trends. From informative seminars to interactive workshops, our conferences offer a diverse range of educational experiences tailored to meet the evolving needs of home inspectors.

In addition to our continuing education conferences, KREIA also facilitates the delivery of required courses such as Core Law and Report Writing twice a year. These courses are designed to equip inspectors with the essential knowledge and skills

needed to excel in their profession while ensuring compliance with regulatory requirements.

Central to the KREIA experience is our vibrant community of over 200 licensed home inspectors. United by a shared passion for excellence and a dedication to professionalism, our members form the backbone of our organization. Through networking events, online forums, and collaborative projects, KREIA fosters a supportive environment where inspectors can connect, learn from one another, and grow both personally and professionally—“Home Inspectors Helping Home Inspectors”

Of course, no KREIA event would be complete without the

mouth-watering BBQ that has become a cherished tradition among our members. As home inspectors, we understand the importance of good food, camaraderie, and a bit of fun. That’s why we make it a top priority to ensure that every conference is not only educational but also enjoyable.

KREIA is more than just an association; it’s a community dedicated to the advancement of home inspection excellence. Whether you’re a seasoned inspector or just starting your journey in the field, KREIA welcomes you to join us as we continue to raise the bar for professionalism, integrity, and expertise in home inspections.