THIIS April 2024

RETAILER SPOTLIGHT

1st Choice Stairlifts celebrates 20 years in business

TAPPING INTO TIKTOK

Why TikTok is more than just a platform for dance challenges

LET’S GET IT CLEAR

Medical device flammability testing explored

Get the wheels in motion

Expert-recommended mobility scooters to help your customers enjoy their independence

Welcome!

Now that Spring has finally sprung, for many it will be time to dust off their mobility scooters and get out and enjoy some fresh air and sunshine. This issue has plenty of top recommendations for retailers looking to stock up on their supplies in the Retailers’ Choice (p12) and Buyers’ Guide (p42) articles.

Many retailers will want to make sure their customers are safe to hit the pavements and roads, so don’t forget to sign up to the free Powered Wheelchair and Mobility Scooter (PWMS) Retailer Training Scheme if you haven’t already done so (details at www.drivingmobility. org.uk). Supported by the Department for Transport the certified scheme ensures retailers are advising their customers about the right product for their needs. The department happened to recently update its guidance on PWMS use with a new ‘non-class’ category – read more about this on page 40.

This issue, you can read about 1st Choice Stairlifts, a Wiltshire-based retailer which this year celebrates 20 successful years in business (p18). And in keeping with the theme of anniversaries, THIIS catches up with staff at Easibathe (p26), which is celebrating 25 years of supplying bespoke bathing solutions, as well as access products. The key to success in both cases seems to be a very loyal and committed workforce.

With TikTok marketing tips for retailers (p15) and expert advice from Dr Barend ter Haar on flammable medical device testing (p35) readers are spoilt for choice this issue! We also have some snapshots taken from Naidex 2024 on page 6. Enjoy.

News, deals & people

British Red Cross plans changes to mobility aid service

The British Red Cross has announced plans to provide its wheelchairs from a single warehouse which would result in the closure of its mobility aid service centres across the UK.

The worldwide humanitarian aid charity has confirmed that it has been consulting with staff and volunteers over plans, with wheelchairs delivered directly to customers homes the next day. The British Red Cross states that this would allow it to continue to provide wheelchairs across the country to people who need them, whilst also reducing running costs.

A proposed location for the single warehouse is Sheffield but no decision will be made until the outcome of consultation this month. The news has been met with some disappointment from service centre volunteers who argue that their shops are lifelines in offering essential items at affordable prices face-to-face to elderly and disabled customers.

BHTA opens industry award nominations

The British Healthcare Trades Association has announced the return of its awards dinner for 2024, which celebrates excellence within the healthcare and assistive technology sector.

The awards ceremony takes place on 29 November 2024 at The Grand Hotel in Birmingham. The awards presentation is expected to shine a spotlight on the best of the best to celebrate those achievements that have empowered individuals and transformed lives. Visit www.bhta.com/bhta-awardsdinner-2024/ for more information about how to enter.

A round-up of the key trade stories for business leaders to digest

Eden Mobility growth supported with fresh investment

Regional private equity and infrastructure investment firm Foresight Group has announced its investment into Eden Mobility, a leading UK retailer of mobility equipment.

With former members of Holland & Barrett and Mamas and Papas retail leadership teams appointed to support the present team, the investment is expected to create jobs across the UK as Eden grows its existing national high street presence.

Eden was formed in 1998 by longterm business partners of over 25 years David Hughes and Karl Howe. It is headquartered in Scunthorpe and has 32 stores nationally employing over 100 people. Investment from Foresight’s North West and Yorkshire & North East focused funds is expected to enable Eden to further expand its footprint across the UK.

Marek Laskowski has been appointed as CEO, bringing with him vital experience from Ann Summers and Mamas and Papas. Andy Torrance, who formerly served as Chief Operating Officer at Dunelm and Holland & Barrett, joins as Chair. A finance director is also set to be appointed.

THIIS Magazine founder shares marketing know-how

Mobility and access trade professionals looking for quick and easy ways to market a business or organisation will find them in a new book that promises plenty of ways to make a difference to the bottom line.

Written by David Russell, who founded THIIS Magazine, ‘58½ ridiculously simple marketing gems I wish I’d known years ago’ is aimed at businesses and organisations that are great at what they do but need a helping hand to get the message across.

David has over 40 years’ experience of the disability and rehab industry, and, in his book, he explains how basic marketing mistakes are made in the industry. The book offers simple suggestions for businesses to get noticed at very little cost in different ways and offers easy strategies to stand out at exhibitions and much more.

New appointments

NEW INTERIM CEO AT MILLBROOK HEALTHCARE AMID COMPANY RESTRUCTURING

Andrew Crawshaw has been appointed as the interim CEO of the Millbrook Healthcare Group. Andrew, previously Chief Financial Officer of Millbrook Healthcare, brings with him many years of experience in public sector outsourcing – most recently two years at Millbrook Healthcare.

Caleb Atkins joined Millbrook Healthcare as CEO in 2022 with specific objectives to reshape the business. In early March Caleb decided to step away for personal reasons while the organisation focuses on the next stage of its development.

A spokesperson for Millbrook Heathcare also confirmed that

following a recent review of the business some roles in the firm’s central support services are at risk of redundancy. They said that the business is in “good financial shape” and there are currently “no plans” to divest parts of the business.

WHEELFREEDOM EXPANDS CLINICAL ASSESSMENT TEAM

Surrey-based mobility and seating specialist Wheelfreedom, has strengthened its prescriptive team with the appointment of Marcin Paszenda, who joins as a Clinical Assessor.

With over 20 years’ experience in physiotherapy, Marcin’s career path has taken in roles at BUPA and Guy’s and St Thomas’ NHS Foundation Trust. Marcin will be working closely with occupational therapists, health

Currys improves in-store accessibility

Currys has become the first tech retailer to partner with WelcoMe, an online platform that aims to improve the shopping experience for customers with disabilities.

The platform works by allowing shoppers with a disability to register an in-person store visit online, giving stores the opportunity to prepare for, and accommodate, any specific requirements.

The tool also gives retail partners access to useful pointers and best practice techniques.

The trial is currently being piloted across 20 Currys stores around the Birmingham region.

clinicians, nurses, case managers and carers to provide assessments, develop new clinical pathways and operational tools as well as presenting innovative mobility and seating options.

CARE & INDEPENDENCE APPOINTS

NATIONAL KEY ACCOUNT MANAGER

Safe patient moving and handling specialist Care & Independence has announced the promotion of Richard Gomm as its national Key Account Manager.

Richard’s new role will focus on developing and growing strong relationships with commissioners, loan store operators and local authorities across the country, and its national perspective will allow for better alignment of goals and further enhance existing business relationships.

Snapshots from Naidex 2024

The UK’s largest disability and home care event returned to the NEC, Birmingham in March 2024. Here are some of the highlights…

Rehasense UK debuted the Eco Assist power add-on

Precision Rehab showcased the Paravan PR30 II powerchair

TGA Mobility launched the new WHILL R mobility scooter

The popular Recare stand

Scooterpac’s Union Jack-themed cabin car attracts interest

eFOLDi’s Sumi Wang, CEO, and Tim Ross, National Sales Manager, celebrate scooping the ‘Best in Show’ award

Events

CARE SHOW LONDON

WHEN?

24-25 April 2024

WHERE?

ExCeL, London

www.careshowlondon.co.uk

Our guide to the key upcoming events in the UK and abroad for the mobility and access sector...

KIDZ TO ADULTZ SOUTH

WHEN?

2 May 2024

WHERE?

Farnborough

www.kidzexhibitions.co.uk/ kidz-south

MEDTECH FORUM

WHEN?

22-24 May 2024

www.themedtechforum.eu

WHERE?

Vienna, Australia

Snug Canopy

• Universal fitting

• Lightweight and easy to install

• Retractable hood

THE BIG EVENT

WHEN?

17-18 May 2024

WHERE?

NEC, Birmingham

motabilitythebigevent.co.uk/ birmingham

NAEP ANNUAL CONFERENCE

WHEN?

12-14 June 2024

WHERE?

Warwick, Warwickshire

naep.org.uk/conference-2024

If there’s an event you would like to see included here or you would like to advertise your event please email info@thiis.co.uk DISABILITY

PARALLEL

WHEN? 15-17 July 2024

WHERE?

The International Centre, Telford

www.pmguk.co.uk

www.parallellifestyle.com/ windsor2024

REHACARE

WHEN?

25-28 September 2024

WHERE?

Dusseldorf, Germany

www.rehacare.com

14 July 2024 WHERE?

Warrington, Cheshire

www.disabilityawareness day.org.uk

trade.sales@tgamobility.co.uk

www.tgamobility.co.uk

THE RETAILERS’ CHOICE Mobility scooters

Wondering which mobility scooters are grabbing mobility companies’ attention? This month we asked retailers in the industry to highlight one product that is standing out for them…

Rhian Pita Marketing Manager at Ableworld ableworld.co.uk

Sapphire 2 from Sunrise Medical

“Crafted with meticulous attention to detail and a profound understanding of user needs, the Sapphire 2 stands as a beacon of comfort and convenience for individuals navigating mobility challenges.

“With a swift top speed of 4mph and an impressive range of up to 18 miles on a single charge, the Sapphire 2 effortlessly paves the way for extended journeys without the hassle of frequent recharging. Its robust motor ensures a smooth and steady ride, instilling confidence and reliability with every mile traveled.

“Tailored for ultimate comfort, the Sapphire 2 boasts a plush, adjustable seat designed to provide optimal support during prolonged rides. Meanwhile, its intuitive ergonomic controls cater to users of all abilities, guaranteeing a hassle-free experience every time. Equipped with a convenient storage compartment, the user’s belongings remain safeguarded and within reach throughout their travels.

“Safety is paramount, and the Sapphire 2 spares no expense in this regard. Featuring powerful front and back lights for enhanced visibility, along with a sturdy and secure design, every ride is backed by peace of mind.

“The Sapphire 2 stands as the height of reliability and performance in the realm of mobility scooters. Whether it’s for a leisurely jaunt through the park or a bustling city excursion, its versatility knows no bounds. And with the added convenience of easy dismantling for transport, springtime adventures are only a ride away.”

Alumina Pro from Motion Healthcare

“We have been dealing with Motion Healthcare since they first came to market. Very early, we saw the huge potential of the Alumina Pro.

“At Lifestyle & Mobility we are all about innovation, and we were blown away by the specifications of this scooter. Once presented to the team, sure enough they got behind this product. End-users were loving them and they were flying out of the doors. The scooter was a game changer for the industry.

“Now this is something we had been asking other manufacturers about for years. We were always told the welds would break. This hasn’t been the case and since Motion launched this product the other manufacturers have all since brought out their own versions.

“Motion Healthcare has always stayed ahead of the curve, making small but significant changes to the product. It now has softer compound solid tyres, the suspension springs are improved: giving the user a much softer ride, and there are even built-in front lights. The firm also offers a five-year warranty.”

Darren Macey Business Development Manager at Lifestyle & Mobility lifestyleand mobility.co.uk

Instore 8mph Mobility Scooter from Drive Devilbiss Healthcare

“This compact 8mph scooter offers the retailer the opportunity for customisation. Free from any manufacturer labels, you can imprint your brand identity, even extending to the instruction book which bears only the generic label ‘powered scooter,’ ready for your personalised touch and your own logo.

“By marketing a product with your own name and branding, you can maintain competitive pricing without sacrificing quality. Also, customers searching for the model can find your branded scooter online, only on your website, bypassing impersonal box retailers and fostering direct

engagement with your business. This helps to combat customers who spend an hour with you, learning all about the pros and cons, then go and buy from someone else.

“Despite its simplicity, the Instore 8mph model boasts all essential features of a road scooter, including lights, mirrors, indicators, emergency brake, delta handles, and front suspension. Its robust construction supports a generous 136kg carrying capacity, powered by 36ah batteries providing a range of 20 miles.

“Overall, the Instore 8mph model is a practical and customer-friendly mobility solution.”

Alastair Gibbs Managing Director of TPG DisableAids tpg-disable aids.co.uk

Shoprider Valencia from Roma Medical

“There is a massive choice when it comes to mobility scooters, and most retailers will want to cover a range of sizes and styles to satisfy the needs of their customers.

“For most that will mean having small (boot) scooters, mid-range and large (Class 3).

“By far the most popular and universal segment will be the midrange scooters that have sufficient size to accommodate full size adults and sufficient power to have a useful range over varying terrain. Obviously added to that it is really important to have a solid,

Colt Pursuit 8mph Scooter from Pride Mobility

“With it coming into scooter season, we are finding more customers are enquiring about a scooter that is more comfortable to be out and about on for longer periods of time. The Colt Pursuit is very popular as it combines comfort and robust features, making it ideal for outdoor performance.

“It is one of the largest 8mph mobility scooters from the Pride Scooter range. It features a powerful drivetrain and large 330mm (13”) pneumatic wheels to handle rugged outdoor terrain. Luxury touches like a wraparound delta tiller and a new LCD console give the Colt Pursuit a sleek, sporty style.

“It drives up to speeds of 8mph and as well as being equipped with a regenerative braking system, it comes with complete LED lighting. It also features directional signals and front and rear suspension to handle all outdoor terrains.

reliable product that will bring joy to the user and no grief to the retailer!

“Our choice in this mid-range is the Shoprider Valencia from Roma Medical. It has the ultra-reliable heritage of the Shoprider products but with slightly smoother lines than the old TE888.

“There are many with more sporty or aggressive styling, but this suits both males and females in the mature marketplace.

“A safe bet on the product and the back-up from a company that have been working with Shopriders since Mr Woo was just a lad!”

“This scooter comes with a comfortable high-back seat for ultra comfort. With its black vinyl reclining high-back seat with sliders, height adjustable headrest, flip-up, height and width adjustable armrest, the customer will be comfortable at all times.”

Karen Sheppard Director of People First Mobility peoplefirst mobility.co.uk

Laura Hays Director of Thistle Help thistlehelp. co.uk

About Us

Verlingue is the approved insurance broker for the BHTA insurance scheme, which is available exclusively to BHTA Members. We are part of the erlingue Group, one of Europe’s largest independent insurance brokers, employing over 1,200 people and placing premiums in excess of €2 billion. Protecting today. Imagining tomorrow.

Tapping into TikTok

More than just a platform for viral dance challenges TikTok in 2024 could be a gamechanger for those in the mobility industry…

In the UK, more time is spent on TikTok every day than on all the other social media platforms combined.

In today’s digital age, where social media platforms reign supreme in shaping consumer behaviour and driving business success, TikTok is a force to consider seriously.

While many businesses may still perceive TikTok as a platform primarily for entertainment and viral dance challenges, the reality is that it has evolved into a dynamic ecosystem

offering unparalleled opportunities for businesses across various industries.

Tapping into TikTok in 2024 could be a game-changer for those in the mobility industry. Let’s delve into why...

SEARCH ENGINES

TikTok isn’t just another social media platform; it’s becoming one of the most popular search engines globally.

Users flock to TikTok not only for entertainment but also to discover fresh content, explore interests, and

find solutions to their problems. For businesses in the mobility healthcare industry, having a presence on TikTok really can significantly enhance your visibility and reach among potential customers.

TikTok thrives on simplicity, unlike some platforms that require elaborate setups or technical skills.

If you have a smartphone and can generate creative ideas while staying attuned to current trends, you’re already equipped to create compelling content that resonates with TikTok’s audience.

With users spending an average of 41 minutes daily on TikTok, the platform offers unparalleled opportunities for businesses to captivate audiences with their creativity.

Whether showcasing innovative mobility solutions or sharing user testimonials, TikTok provides a platform for companies to engage with consumers in meaningful ways.

APPEALING TO ALL AGES

Contrary to popular belief, TikTok’s appeal extends far beyond the younger demographic. With over a third of its UK users over 30, businesses in the mobility healthcare industry have a unique opportunity to engage with a diverse range of age groups on TikTok.

The influence of TikTok on consumers’ purchasing decisions cannot be underestimated. In the past year alone, 52 per cent of TikTok users have bought a product because they saw it on the platform. For businesses in the mobility industry, this statistic underscores the platform’s potential as a powerful tool for driving conversions and sales.

TikTok’s emphasis on short, visually engaging video content aligns perfectly with today’s consumer preferences. Whether demonstrating the functionality of a new mobility device or sharing user success stories, businesses can leverage TikTok’s

unique format to create compelling narratives that resonate with their target audience.

REAL CONNECTIONS MATTER

TikTok isn’t just about broadcasting content; it’s about fostering genuine connections with your audience. By creating personalised and interactive experiences, businesses in the mobility industry can build trust and loyalty among their followers, ultimately translating into stronger brand affinity and customer retention.

TikTok offers a range of features tailored to meet businesses’ needs, from product showcases to sales drives

and campaign measurements. With intuitive tools, you can streamline your marketing efforts and maximise your impact on the platform.

In conclusion, TikTok represents a goldmine of untapped potential for businesses in the mobility industry. By leveraging its expansive reach, engaging content formats, and powerful conversion capabilities, companies can elevate their brand presence, drive sales, and forge meaningful connections with their target audience. As we venture into 2024, now is the time for businesses in the mobility and access industry to embrace TikTok and unlock a world of possibilities for growth and success.

5 WAYS TO USE TIKTOK FOR YOUR BUSINESS

1UNDERSTANDING YOUR AUDIENCE

Creating content that appeals to the TikTok demographic and understanding their sense of humour, interests, and behaviours is essential.

2TAKE IT SLOW

Instead of jumping into paid marketing campaigns on TikTok, take time to explore and understand its organic content landscape.

3AUTHENTICITY IS KEY

One size doesn’t fit all when it comes to marketing. This platform resonates with content that is real, relatable and

fun. TikTok uplifts creators who build trust and connect with their audience organically.

4HARNESSING TIKTOK AD FEATURES

TikTok presents a wide array of ad options, such as In-feed ads, Branded Takeovers, TopView, Branded Hashtag Challenges, and Branded Effects. Knowing which to choose to suit your business objectives and marketing strategy can drastically boost your campaign’s impact.

5MONITOR, EVALUATE AND ADJUST

Keep your hands on the pulse of your analytics. Understand what’s working

and equally what isn’t. Continuously fine-tuning your strategy will help keep your TikTok marketing on track. Remember, each social media platform is different and constant learning and adaptability are crucial to success!

Mike Glynn is a retail consultant for the mobility industry. For more information contact him on at 01256 213020 or email info@mgretailconsulting.co.uk

Fine-tuning your strategy will help keep your TikTok marketing on track

Colin Major and Coral Affleck-Major, joint managing directors and owners of 1st Choice Stairlifts

First choice for service

Colin Major and Coral Affleck-Major are joint managing directors and owners of 1st Choice Stairlifts in Wiltshire, which this year celebrates its 20th anniversary...

1st Choice Stairlifts was set up by husband and wife team Colin Major and Coral Affleck Major 20 years ago. Both happened to fall into the mobility sector because of the stairlift manufacturers in their home areas.

In 1996 Coral began working for her local stairlift manufacturer, Bison Bede. For six years she worked in sales and marketing for stairlifts and wheelchair lifts and supervised the office sales team. She then went to work for ThyssenKrupp Accessibility for two years in marketing for stairlifts.

Colin, who was living in Andover, started working for stairlift supplier Stannah in 1987, where he remained for 15 years and was involved with engineering, technical support,

exhibition management and sales, before leaving to join an independent stairlift dealer for another two years.

When Coral and Colin decided to set up their own independent lift business they set out to provide quality products and a localised expert service that promised to look after their customers.

To begin with it was just the two of them working from home, but after quickly growing out of that they ended up renting three small units on a local industrial estate. In 2010, just after the recession, they bought their premises and consolidated all of their operations into one building.

Rolling forward to 2024 and the couple have clocked up almost 65 years in lifts between them.

Says Coral: “We have stayed in

the industry we’ve loved for so long because we enjoy the job satisfaction it gives us in helping to make a difference to people’s lives and independence.

“One thing that is timeless is how you treat customers, if you do an honest high quality job, and give a great service, customers are bound to sing your praises which is why the majority of our work comes from personal recommendation.”

There are now 17 members of staff working at 1st Choice Mobility; these include seven engineers, two surveyors, six office staff, and of course Colin and Coral. All of them came together in February to enjoy a celebratory staff lunch, with Coral and Colin planning another fun celebration in the summer.

STAYING AHEAD OF THE GAME

Coral explains that the secret to the business’s longevity is the way they have constantly evolved to be at the forefront of new ideas and innovation.

She says: “20 years ago, just after we set up, Facebook was invented, Yellow Pages was the place to advertise and we just about needed a website. How things have changed!”

The business has evolved in the way it manages data. Coral explains: “We had “filing rooms” dedicated to customer files and although we were using a book-keeping package as our software and multiple spreadsheets, it just wasn’t great – it was timeconsuming and needed improvement.”

Eight years ago, Coral and Colin invested in their own bespoke CRM system to run their entire operations for sales enquiries, orders, workshop and stock, aftercare and service scheduling, and management reporting. This means that they manage to be virtually paperless, and the business has been able to run like clockwork through the system.

Says Coral: “It has freed our staff up to be more proactive rather than reactive. Whenever we have a customer call us we have all their information at our fingertips in an instant so we can help them straight away rather than wade through filing cabinets!

“Workflows operate much easier and there’s visibility of every part of our business, we just have to log in and see it. We are constantly innovating on the system but it’s made the biggest difference to how we run our business for sure.”

SHOWROOM SPACE

Over the years the 1st Choice Stairlifts showroom has just got bigger and gained more equipment. States Coral: “Customers can now try a range of seven straight and curved staircases including a show-stopping spiral staircase to demonstrate lifts on, a steplift, a through-the-floor lift, and a homelift.”

Coral and Colin wanted to create a “fantastic resource” for customers to use. Explains Coral: “With our products, it can be hard for customers to try and visualise how it’s going to work for them. Customers are often spending

thousands of pounds on equipment, so having a test drive before they buy one can be beneficial if they can leave the house and travel to us.”

Having a proper assessment by a ‘trusted product advisor’ in the showroom also helps customers to feel more confident that a stairlift is going to work in their home and they can operate it.

Recently, Colin and Coral updated most of the stairlift products in the showroom with EN81-40:2020 models, which are based on the latest European standard stairlift safety requirements, as updated last year.

The standard led to multiple product improvements and safety changes. Coral adds: “We went through a process of having to update all our showroom models, retraining our staff and engineers, updating all our literature, and revamping most of our website, so it was a very big job!”

They have also had to educate their customers and local authorities on the new changes as well.

The aim was also to create a visually pleasing showroom, so that it looked less like a showroom and more like a home. Says Coral: “That’s why you won’t see lots of brochures, banners or flyers all over our showroom walls. It’s more of a relaxed environment that looks like a home, with my favourite accessory – I had to have a bling chandelier!”

Space is utilised and while it doesn’t have space for every product that they do, 1st Choice Stairlifts does like to showcase the most popular products it sells to give the customer an idea of choice so they can see which product will best suit their needs.

KEY MEMBERS OF STAFF

One of the elements of a successful business is having the right staff in place to deliver it. Ultimately Coral and Colin wanted to create a business that worked efficiently, even without them there.

Coral says: “We have a fantastic team of people working for us, all chosen carefully to align themselves with our values and deliver an exceptional service to customers.”

Lindsey is Coral and Colin’s “righthand lady” who joined the business 18 years ago as the most long-serving member of staff. Explains Coral: “We’ve spent a lot of time together throughout the years and both in and out of work, we are so in sync with each other. Lindsey thinks and works like me so it’s easy to leave her in charge when we are not there to run the place.”

Another key member of staff is Peter, the engineer supervisor, who has worked for the business for 13 years. He has been working in stairlifts for over 30 years, working both for the manufacturers and independent dealers, and mainly supports the engineering team and assists with training and technical support.

Coral enthuses: “We couldn’t do it without the rest of the team of course supporting customers with the office and engineering side of the business.

“We like to make sure the employees are happy and motivated at work, which helps with employee retention. In fact of the 15 employees we have, nine have over five years service, with four employees over 10 years service which is good going!”

THE RIGHT PRODUCT

While the business stocks a range of stairlift and homelift products, stairlifts are the most popular. Whether the client’s staircase is straight, narrow, curved or spiral, 1st Choice Stairlifts can provide a solution to fit the customer’s requirements.

Newer homes, Coral notes, are made with mostly curved staircases these days, so she can see more curved stairlift products being in demand in the future.

Single-tube curved stairlifts like the Otolift, Platinum Ultimate, and the Flow X are particularly popular amongst

“20 years ago, just after we set up, Facebook was invented, Yellow Pages was the place to advertise and we just needed a website”

customers. Says Coral: “Customers much prefer the sleek design of the single rails, fitting closer to the stairs, and a comfortable chair that is well designed as opposed to the twin tube rail systems. The aesthetic of the product in people’s homes is important in the private market, which is where most of our customers are.”

Homelifts are more niche, explains Coral, and mainly for people who are, or are likely, to become wheelchair users. There are others though who just prefer the look of a homelift rather than a stairlift.

Coral says that they have recently installed a Stiltz demonstration homelift in the showroom, and she feels sure that it will prove popular due to quick lead times and its pleasing aesthetics. She comments: “Whilst we do deal with local authority customers over 75 per cent of our business is with private customers. The Stiltz lift looks good and to private clients, I’m sure it would do well, I’d certainly have one in my house!”

Coral says that they get on well with all the manufacturers that they use, often dealing with people who they have known for many years.

Dealers, she says, just want a product that works, is designed well to fit the customer’s home and needs, is delivered on time and installs correctly. Technical training is available from all the manufacturers they use, which they put their engineers on, and technical assistance is available too.

CUSTOMERS WITH DEMENTIA

A key consideration for the business is recommending the right products for customers with dementia.

1st Choice Stairlifts is a member of the British Healthcare Trades Association (BHTA) and this is a question that Coral opened up for discussion at a recent meeting, she says. “We all agreed that it would depend on the client’s individual circumstances to see if a product was suitable for the client, their needs, and their environment.”

The 1st Choice Stairlifts team have had training sessions where they learned about dementia and the ways in which it affects people in different ways but they are confident they sell appropriately when this issue arises.

Says Coral: “If a client had a carer with them all the time who could help them operate the lift safely and the user could transfer on and off the lift safely, then we would be happy to recommend a product that makes the life of the carer and the user easier.”

When someone is living alone, it does become more difficult. “If we were unsure we would consult an occupational therapist and would never put a client at risk if a lift wasn’t suitable for them.”

RECONDITIONED, RENTALS & NEW

Reconditioned stairlifts are popular as are rentals, but Coral says that they

sell as many new lifts too, with it often depending on a customer’s budget. Some people, she says, just don’t like the idea of a second-hand model and prefer to buy new, while others prefer to buy a reconditioned or rent a lift and pay an ongoing monthly fee, so that it is taken away when it is no longer needed.

Coral continues: “Rentals are good because it’s reoccurring income every month, but the billing side can be difficult to manage. This is one of the reasons why when we designed our CRM system managing the rentals through this automatically made the process a whole lot easier to manage.”

All reconditioned models that they install, says Coral, are removed from the client’s home, cleaned, checked over, and tested and then reinstalled. “We’ll replace any spare parts necessary and if we know there are common faults (let’s say for example a wiring loom) then we will replace it anyway to prevent a potential problem.”

With customer satisfaction paramount they will only resell lifts that are listed on their system under five years old. “The lift history stays with the lift so if it’s problematic, we will scrap it and only reuse the best lifts.”

NAVIGATING CHALLENGES

Before Brexit Coral and Colin thought the supply of products would be an issue so they bought containers of straight stairlift products. Since then,

Staff at 1st Choice Stairlifts celebrate the firm’s 20-year anniversary

Coral says, they have always stocked straight stairlifts to mitigate any supply delays on straight products, normally having a stock of around 50-70 units at a time. “This means there are no delays for customers and we can install a lift very quickly for the client.”

Since then, there has been Covid, the war in Ukraine, and now many other economic factors all affecting the supply and cost of products. Says Coral: “It certainly is a challenging time and it has affected suppliers along the way at times, through no fault of their own.

“We have all worked hard and tirelessly particularly through the last few years to navigate changes and issues.”

Through all this Coral says that they have stayed loyal to their suppliers and and have stuck with them through the ups and downs. Explains Coral: “Communication, trust, and honesty from any manufacturer are key to being able to work with them and to understand what is happening and how it can impact us as a retailer and how we serve our customers.“

Another challenge, as with other sectors, is the rising cost of products as well as the cost of wages and running a business. Says Coral: “Ultimately the customer will have to pay more money for a quality product and a good service.”

She continues: “28 years ago when I started in the stairlift industry a manufacturer was selling a straight stairlift for more money then than we are now! Local authority funding is tight but I hope that there might be some realisation that companies can’t afford to do products “on the cheap” anymore and they have to pay more realistic prices for high-quality products and service.

“There are always lots of challenges in the industry but with that also comes a lot of opportunities and ways that business can evolve. Being evolutionary excites me so I don’t mind it one bit.”

ACHIEVING ITS AIMS

Coral says that they named the company 1st Choice Stairlifts because they wanted it to do what it said on the tin – to be the customer’s number one choice in stairlifts.

“Because we have worked for the

The

manufacturers and ourselves as an independent retailer, I’d like to think that we give our customers a mixture of what you’d expect when buying a lift from a bigger company like the manufacturer – professionalism, and good products but with a more personalised friendly local service.

“Creating and crafting an excellent customer experience is where we are strongest. We’re friendly, we treat everyone as an individual, and think of our customers as an extension of our work family, caring for customers and helping them to become independent in their own homes.

“We are Which? Trusted Traders and received its Certificate of Distinction for customer service in June 2020 for our excellent reviews. We are also members of the BHTA and as such adhere to its Code of Practice and ethics.

“Our reputation speaks for itself, we are well respected in the industry because of our long careers in the industry and because of Colin’s technical engineering expertise. All customer installations and maintenance work is done to a very high standard with attention to detail.

“We make sure all our engineers have the correct training from both our own experienced staff and the manufacturers to be the best at their job that they can be. This is monitored as part of our ISO9001 Quality Management accreditation too.

“So the big company feel when dealing with a small company, excellent customer service, first-class engineering and expertise, and the best

“We are working on lots of plans for the future and expansion is on the cards in more ways than one”

team of people to deliver it.”

As for the future, Coral says that they have always been the people who want to strive and constantly achieve more. “We are working on lots of plans for the future and expansion is on the cards in more ways than one – you’ll have to watch this space!”

As their customer base has continued to grow they plan to recruit for an additional engineer soon. They will also be investing further in their CRM system. Coral enthuses: “It’s an amazing system that works well, but there’s always space to make new additions and build in extra features that make life easier and help us run our business better – always striving to be the best with continuous improvement.”

The website was given a revamp recently and it now has an AI (artificial intelligence) adviser on the chat. The results from that so far have been good, but it doesn’t mean they will be resting on their laurels either, says Coral.

“Of course AI is ok, but real people are better and it’s thanks to our team and customers, and I’d hope good leadership from ourselves, we are still here 20 years later, still doing what we love most and helping to improve peoples lives with the help of a lift!”

www.1stchoicestairlifts.com

visually pleasing showroom has a home-like feel

•Weighs only 14.5kg making it our lightest scooter yet!

•Folds making it easy to transport

•Travels up to 12.5 miles per charge at speeds of up to 4mph

Stepping up with accessibility solutions

As it celebrates 25 years in business, the success of Easibathe and its Easiaccess division is down to a strong and committed workforce…

Independence is a right, not a privilege. That appears to be the philosophy of the team at Easibathe, the north-east-based manufacturer, which recently reached an impressive milestone of 25 years in business, providing affordable bespoke bathing and access solutions to its customers.

HOW IT ALL BEGAN

After many years of experience in the bathroom industry, Easibathe’s

founder, Martin Cook, encountered various levels of success amidst intense competition, before noticing an opportunity in the market for specialised bathroom adaptations and related equipment during the mid-90s.

This realisation led him to shift his focus to this niche market within the industry, marking the beginning of a significant journey that would shape his career over the next two decades.

Martin recalls: “Soon after venturing into bathroom adaptations, I successfully secured a contract with

a local authority to supply shower cubicles and level access shower areas. This pivotal moment served as the foundation for the establishment of Easibathe, as it stands today.”

Years after the inception of Easibathe, Martin identified a significant challenge faced by tenants and homeowners despite the excellent accessible bathroom solutions now provided by the company.

It became evident that many customers encountered difficulties navigating in and out of their homes.

The Easiaccess ramp system empowers individuals with limited mobility to access their homes with ease

This realisation spurred the creation of Easiaccess, a venture aimed at addressing this crucial aspect of accessibility. Recognising the need for a solution, Easiaccess developed its own modular ramp system, designed to facilitate easy access in and out of houses. Martin adds: “It was this innovative approach which marked a new chapter in the company’s commitment to enhancing accessibility and improving the opportunity for people to live more independently.”

FUNDAMENTAL SUCCESS

For Martin and his co-owner director wife, Denise, the reason for their business being so successful has been down to the workforce they have around them.

While Martin and Denise are not as operational within the business as they once were, they aimed to instil in those now responsible for recruitment to follow the same value system by which they lived and worked. In a significant move for Martin and Denise, and to facilitate their move away from the daily running of the business, they appointed Tracey Barker and Paul Pattinson as Co-Managing Directors in January 2024.

Both Tracey and Paul have a joint service of nearly 40 years at Easibathe and Easiaccess. Paul first started working at the company in 2003, overseeing health and safety before moving onto aspects such as product

development, while Tracey has worked in most departments, including sales, marketing and operations, for 20 years.

Martin and Denise say that they simply want to provide a place of work that employees want to be, a healthy culture and work environment for those dedicated to the ongoing success of the business. With “the right people in the right places”, they believe that the business can go from strength to strength embracing the emerging and different challenges that todays’ economic landscape provides.

Martin comments: “We acknowledge that the business environment in which they operate is very different to that of the nineties, but remain absolute

that the business is fully equipped, supported and managed by a team of capable and loyal people.”

Having been very much part of the firm’s growth over the past 20 years, Tracey and Paul are well placed in understanding what has been a contributing success factor to the business, say Martin and Denise.

Both understand the weight of responsibility on their shoulders and respect and relish the opportunity in equal measure. With a distinct difference in skillset Tracey and Paul believe that their combined efforts can support the ongoing success of the business for many years to come.

Martin and Denise recall feeling the responsibility of having 50-plus mortgages on their shoulders, knowing that the businesses’ success in turn supported over 50 families.

With the number of people employed stretching to over 70 across the two divisions, and with further recruitment already planned, that pressure continues to be felt by the new joint

“Easiaccess developed its own modular ramp system, designed to facilitate easy access in and out of houses”

Easibathe and Easiaccess are headquartered in Tyne & Wear

This Easitrim profile will be launched later this year

The 1100 Straight Stairlift

GET READY TO WIN BIG!

Our fantastic prizes are available until April 30th. Order today for a chance at something extraordinary!

VERSATILITY INSTALLABILITY DESIRABILITY

Multiple rail options to suit all staircases and homes. Can be easily upgraded and relocated.

Easily installed. World-class lead times, from order to shipment in 1-3 days.

Sleek design and the slimmest rail on the market, complete with friction drive technology.

New 1100 online training academy course:

Elevate your team’s skills with Handicare!

Coming soon, our advanced e-learning platform, the 1100 online training course covers installation, breakdowns, and faultfinding for all model variants.

Tailored for certificate renewal, it’s cost-effective, reducing downtime and travel expenses.

Secure early access for your eligible engineers by registering through your dedicated BDMs today.

Speak to your BDM to learn more or call TPS on

www.handicare-stairlifts.co.uk

www.handicarepartners.com

managing directors. Unlike Denise and Martin, Paul and Tracey may not be married but they certainly feel that joint commitment as they move with the business, into the next chapter.

GROWING PARTNER NETWORK

Every successful business goes through changes over the years, and that was also the case for Easibathe. Such change has helped it to broaden its offering, with new products in development, an ever-growing UK partner network and an online portfolio that continues to evolve through enhanced social media presence and improved websites.

Its online store www.ramps.co.uk, launched last year, offers a range of access solutions such as ramps, steps and handrails, which are easy to use and quick to install. The online store aims to provide customers with all the information they need to ensure they choose the right solution for their needs, while being affordable without comprising on quality.

Retail shops are amongst the customers making purchases, helping to make their stores accessible for wheelchair users with the selection of portable ramps available.

The Easiaccess partnership network is a fundamental element of the business and something Easiaccess is looking to expand on, its directors state. Easiaccess works with partners across many parts of the UK including in London, the Midlands, and the south-

“Every challenge a business faces produces new solutions and new strategies evolve, and this is what happened to Easibathe”

east of England.

By becoming a trusted partner, Easiaccess trains and assists companies to install its access products, provides after sales support and technical queries, supports meetings with partner’s prospective clients and provides a vast suite of marketing and digital material. Encouraging feedback from its partners on how to improve its product offering also helps the firm to make ongoing improvements.

Easiaccess helps to assist its partners by offering CPD training sessions for occupational therapists or technical officers about the regulations for access ramping to assist them within their chosen area of operation and helps them to gather and maintain work with local authorities and contractors.

Partner events, such as the one they are holding this month, enable partners to meet the wider Easiaccess team, tour its facility and hear updates, such as about current installation projects and product development. The last time such an event was held was before the Covid pandemic hit.

Covid and the aftermath was a challenge for many businesses, and it would be wrong to say that it didn’t

take a significant toll on Easibathe. For Easibathe it helped that it was supplying products which were not about luxury or choice.

Tracey Barker, Co-Managing Director, comments: “The need for our products and services is born out of necessity and we fully appreciate that many businesses did not emerge out of the other side of Covid.

“The delays and issues faced through problems in the global shipping lines are still felt to some degree today. Having a dynamic and supportive supply chain saved Easibathe both in terms of their reaction to the problem and the support of those companies within the supply chain.

“Every challenge a business faces produces new solutions and new strategies evolve, and this is what happened to Easibathe. We reacted to the problems, learned valuable lessons along the way and turned a very challenging experience into a hard lesson learned.”

ACCESSIBILITY SOLUTIONS

For over 15 years, the Easiaccess ramp system has empowered individuals with disabilities and the elderly by providing them with the independence

to access their homes with ease, whilst removing barriers to entry in public buildings and spaces.

Among the range of accessibility solutions offered by Easiaccess, its metal modular ramp is a clear bestseller, comments Paul Pattinson, Co-Managing Director at Easibathe. Its popularity, he says, stems from a combination of features and benefits that cater to the diverse needs of our customers.

“Modularity is key to the success of this ramp,” explains Paul. “Unlike traditional ramps that are fixed in place, the modular design of the Easiaccess ramp allows for complete customisation, easy assembly and disassembly. This flexibility means it can be installed swiftly and without hassle, making it suitable for various locations and situations.”

Durability is a defining characteristic of the ramp, he says, as it is constructed from galvanised steel; and therefore built to withstand the test of time. This not only ensures longevity but requires minimal maintenance, making it a costeffective long-term investment.

Another factor contributing to its popularity is the high level of safety it offers, comments Paul. “The ramp is designed and tested to comply with various standards, offering peace of mind to all that use it.”

The majority of products supplied by Easibathe and its Easiaccess division are of their own design and specification, and this gives the firm close control to maintain exceptional levels of quality and functionality.

The next 12 months will provide another milestone for the company as it brings to fruition over a year’s worth of product development activities, which will see significant product enhancements and brand-new product lines being added.

Paul adds: “One such development relates to the Easitrim profile, which will be launched later this year, and will see a huge improvement in functionality and flexibility, providing the wet room installer with an even quicker, easier product to use and the customer with a highly attractive finish and effective seal.”

A progressive approach and desire to keep moving forward will ensure

“The modular design of the Easiaccess ramp allows for complete customisation, easy assembly and disassembly”

Easibathe/Easiaccess continues to thrive into the future. Paul concludes: “We will continue to exploit other opportunities and avenues, applying our skills and expertise to address the needs of our customers whilst providing enhanced solutions to independence for individuals and businesses across the country.”

It is a case of ‘watch this space’, he says, as the firms plans to make formal product launch/revision announcements in due course…

easibathe.com easiaccess.co.uk

Tracey Barker and Paul Pattinson, Co-Managing Directors of Easibathe and Easiaccess

Medical device flammability testing

For patient and carer safety, it is important that medical devices will not catch fire, or if they do they self-extinguish quickly. For years, pressure care cushions and mattresses had been required to be tested to furnishing flammability standards, in the absence of appropriate medical device flammability standards. For cushions, specific medical device testing has been progressing well over the last decade or so, with new flammability standards explicitly centred around wheelchair accessories, and this testing is now called up specifically in different parts of the world. Can mattress testing follow suit?

In the absence of medical device flammability standards, procurement departments have been calling up furnishing standards in their stead for beds, cushions, and mattresses. However, furnishing flammability standards vary around the world, and many of them have only subtle differences between them: there are International standards (such as ISO 8191-11 and -2 2), European standards (such as BS EN 1021-13 and -24), and National standards (such as BS 71775 in the UK).

Most of these have two parts, one being a cigarette test and the other a flame test, and they tend to concentrate on two aspects – one being the tendency for the test item to catch light, and the other being how quickly they self-extinguish once alight. The subtle difference between standards can be just the times that either of these elements take to occur. There was an

original version of ISO 7176-166, for testing the flammability of ‘upholstered’ items on a wheelchair, which was also just one of these iterations. (In the UK, on top of these, we also have more ‘aggressive’ heat sources, such as Crib 5 which used to be the norm for hospital mattresses, and Crib 7 for prison mattresses).

One downside of the furnishing standards is that they stipulate that the heat source be placed at the junction of the seat and the back – a junction that does not occur with a single cushion or mattress on it own.

A STANDARD CIGARETTE

For a standard to be a good standard the test conditions need to be consistent and reproducible. A cigarette fails to meet these criteria. When the flammability standards were first conceived, the smokers’ norm was for untipped cigarettes, whereas these days most cigarettes are filter-tipped.

The laws around cigarettes have changed over the years: in most countries they are now expected to have ingredients to inhibit their burning when left unattended. These are therefore different heat sources from those used in the original standards.

The Crib heat sources are made from wood constructs, and they also are not necessarily reproducible heat sources.

So, what is a standard cigarette? In the early days of the development of the current cushion standards, it was found that there was considerable difference in heat output between each of the cigarettes from one packet, let alone between packets. In the USA there was an attempt to produce a ‘standard’ tobacco-based cigarette with a guaranteed consistent heat output, but this was not taken up, partly against a background of health risks around burning tobacco, and was not available internationally.

To address these challenges, a lab in Germany created a virtual standard cigarette. This was a cylinder in the shape of a cigarette which could be heated up to the temperatures measured in an ‘average’ cigarette of that time (Figures 1 and 2). This became the heat source employed in the first edition of a new flammability standard (ISO 16840-10:20147 ). This standard became the standard for use for just ‘non-integrated’ seat cushions and back supports. The use of a low heat source alone was selected for

Figure 1. Cartridge heat source apparatus

Figure 2. Placement position of cartridge heat source on a vertical surface

these items since the risk of injury to a wheelchair occupant from fire was very limited, whereas there was much more risk of tissue injury from inappropriate pressure care materials: it was felt therefore appropriate that restrictions on pressure care materials selection should not be prejudiced by fire retardancy properties being in the ascendancy. ISO 7176-16 continued8 as a butane flame test for testing the fire resistance of other wheelchair seating components – with the thinking being that these items might be more exposed to sources of fire than the items being protected by people sitting on them, and therefore being at greater risk of catching light.

THE WORLD MOVES ON

Statistical analysis of flammability events affecting wheelchair users showed that most fires occurred as a result of electrical faults: protection in this area is covered by the requirements encompassed in ISO 7176-149.

Further analysis showed that, otherwise, the risk of injury from fire was so low that the more aggressive flammability testing from the use of a flame test was an unneeded cost. In addition, with adaptation, ISO 16840-10 testing could be used to cover all postural support devices on a wheelchair, from cushions to positioning pads to arm supports, and this was covered in the revised 2021 edition10. At that time ISO 7176-16 was withdrawn.

A new simplified, and less expensive, test method had been trialled and verified in different parts of the world, and full instructions for this have just become available as an updated set of Annexes as an amendment to ISO 16840-1011. This method involves a NiCr coil shaped to mimic the burn area of a cigarette (Figure 3).

From a regulatory perspective, the use of flame retardants has come under scrutiny. In California, for example, the use of organohalogen flame retardants typically used to meet their TB 133 “present significant health risks to consumers, as established by overwhelming scientific research” and have now been banned. In the USA the FDA now specifies ISO 16840-10 for wheelchair cushion testing. In Europe, the two wheelchair standards EN 1218312 and EN 1218413 now call up ISO 16840-1010

MATTRESS CHALLENGES

There is an ISO standards committee that is now looking into drafting a flammability standard to cover medical mattresses that can be applied worldwide. In the UK, the fire regulations specifically exclude medical mattresses from their requirements, recognising the fact that mattresses with medical claims have important elements that may be more important for the health of the patient than its resistance to fire.

The challenges around testing bedding materials are more widespread than for wheelchair cushions and other seating-related devices. A wheelchair cushion will be used predominantly in a wheelchair, whereas a medical mattress may be used in a variety of environments, ranging from domestic, to care home, to hospital, to prison. The risks of fire in each of those different arenas vary significantly.

In hospitals there is more constant vigilance at hand, and less risk from smoking materials, but there are other adverse agents such as oxygen or alcohol-based materials at hand. In some countries there is more dependence on sprinkler systems to ensure any fire is extinguished, rather than relying on the medical mattress to prevent the spread of fire. What the flammability tests do not provide for is the potential release of toxic materials as a result of burning, nor the relative inability of an ill person being able to move away from a burning environment.

One of the benefits of the new NiCr test method is that the current through the coil can be varied to match different heat outputs, and could be used to simulate the flame and the Crib tests, and be easily applied to the different

surfaces of a mattress that might be at risk.

We are on the road to being able to offer an internationally acceptable medical device mattress flammability standard that matches the seating standard, and the opportunity to move away from furnishing standards for the bedding world. All thoughts and ideas at this stage would be most welcome.

REFERENCES

1. ISO 8191-1:1987 Furniture. Assessment of the ignitability of upholstered furniture – Part 1: Ignition source: smouldering cigarette

2. ISO 8191-2:1987 Furniture. Assessment of the ignitability of upholstered furniture – Part 2: Ignition source: match flame equivalent

3. BS EN 1021-1:1994 Furniture. Assessment of the ignitability of upholstered furniture - Ignition source: smouldering cigarette

4. BS EN 1021-2:1994 Furniture. Assessment of the ignitability of upholstered furniture – Ignition source: match flame equivalent

5. BS 7177:2008 + A1:2 Specification for resistance to ignition of mattresses, mattress pads, divans and bed bases

6. ISO 7176-16:1997 Wheelchairs – Part 16: Resistance to ignition of upholstered parts. Requirements and test methods

7. ISO 16840-10:2014 Wheelchairs — Resistance to ignition of non-integrated seat and back support cushions. Requirements and test methods

8. ISO 7176-16:2012 Wheelchairs – Part 16: resistance to ignition of postural support devices

9. ISO 7176-14 Wheelchairs - Part 14: Power and control systems for electrically powered wheelchairs and scooters. Requirements and test methods

10. ISO 16840-10:2021 Wheelchair seating – Part 10: Resistance to ignition of postural support devices. Requirements and test methods

11. ISO 16840-10:2021/Amd1 2024 Wheelchair seating – Part 10: Resistance to ignition of postural support devices. Requirements and test methods AMENDMENT 1. Amended with additional Annexes

12. EN 12183:2022 Manual Wheelchairs. Requirements and test methods

13. EN 12184:2022 Electrically powered wheelchairs, scooters, and their chargers. Requirements and test methods

Figure 3. NiCr coil in vertical test position

ALT-SKS - SensaStretch Soft-Knit Bed

Sheets are designed primarily for use with air alternating and foam pressure relief mattresses. The SensaStretch sheet is very different to a conventional bedsheet, it fits easily over all air alternating and foam mattress systems, both overlay and deepcell, and is a distinguished, soft,multi-way stretch, Superior Soft-Knit sheet.

Alerta SensaStretch Soft-Knit multi-way stretch sheet uniquely preserves and enhances the benefits of pressure relief afforded by alternating air and foam pressure relieving mattress systems, over against standard sheets which do not stretch and consequently reduce the pressure relief, thereby defeating the purpose.

NEW 2024 CATALOGUE!

New Lomond Community Bed

New Evacuation products

New Patient Positioning range

New Tilt-in-Space

New Toileting Aids

New Walkers/Rollators

New Fall Prevention products

Contact the Alerta Medical team for attractive trade prices, technical information and marketing support.

Multi-Way Stretch SensaStretch Soft-Knit

*Excluding battery, armrest and seat cover.

In a class of its own

The UK Government has updated its guidance with a new category for “non-class” mobility scooters and powered wheelchairs…

The UK Government last month updated its guidance over what constitutes a ‘non-class’ mobility scooter/powered wheelchair and has provided greater clarity over where these vehicles should be used and what requirements are needed to operate them.

The Driver and Vehicle Licensing Agency (DVLA) had been receiving applications to register vehicles as mobility scooters/powered wheelchairs that were faster, wider or heavier than

Class 1, 2 or 3. As such, the Department for Transport (DfT) confirmed that it had consulted with the International Vehicles Standards and Licensing team to draft new wording for its guidelines.

A spokesperson for the DfT exclusively commented to THIIS: “There has been no change to the law. We have updated the guidelines on mobility scooters and powered wheelchairs to provide greater clarity to manufacturers on vehicles that are not covered in existing classifications.”

The spokesperson continued: “We continue to consult with industry to ensure the best guidance and regulations are in place for both manufacturers and users.”

CLASS RULES

There are different rules for using a mobility scooter or powered wheelchair, depending on what ‘class’ it is. According to government guidelines, a mobility scooter or powered wheelchair

is usually in Class 2 if it has a maximum speed of 4mph or less or Class 3 if it has a maximum speed of 8mph.

Class 2 and 3 mobility scooters and powered wheelchairs can be used on pavements (and other pedestrian areas) and on cycle tracks, which are separated from the road by barriers or distance. They cannot however be used on cycle lanes, which are painted on the road and run alongside where usual road traffic (like cars) go.

Class 3 mobility scooters and powered wheelchairs can also be used on the road, but the user needs to register their vehicle with the DVLA.

According to the updated guidelines mobility scooters and powered wheelchairs are ‘not in a class’ if they go more than 8mph, are wider than 0.85 metres and weigh more than 150kg (or 200kg if the user needs any

equipment attached to it).

A mobility scooter or powered wheelchair that is ‘not in class’ cannot be used on a pavement (or any other pedestrian areas). They cannot be used on cycle tracks or cycle lanes, and the user must have a valid driving licence to drive one, with their vehicle registered with the DVLA.

The criteria regarding mobility scooters and powered wheelchairs that are ‘not in class’ also affects eyesight requirements, which are stricter than for users of a Class 2 or 3 vehicle.

A user of a ‘not in class’ mobility scooter and powered wheelchair must be able to read a car’s registration number from a distance of 20 metres. For Classes 2 and 3, as before, a user of a mobility scooter and powered wheelchair must be able to read a car’s registration number from a distance of 12.3 metres.

The weight limit of “not in class” products could apply to many heavy products, including mobility scooters with canopies and some heavy powerchairs, with retailers needing to be extra vigilant that they are selling the right mobility scooter or powered wheelchair to a user.

RETAILER VIEW

Carol Elliot, Managing Director of City Mobility in Inverness, commented to THIIS: “As conscientious retailers we check that people that buy products from us are getting the right product for their needs and have the competency and capacity to use them as far as possible through demonstrations and test drives.

“We’ve heard from lots of people

that have bought products via the internet then come to us for servicing and repairs and regretted their decision. Some products have turned out to even be illegal in the UK. The new classification from the Department for Transport is helpful in providing greater clarity for users of mobility products.

“That, coupled with the new accredited Powered Wheelchair and Mobility Scooter training for retailers, approved by the Department for Transport and provided by Driving Mobility, helps improve safety for product users and for the general public”.

Driving Mobility, which provides a free training scheme for powered wheelchair and mobility scooter (PWMS) retailers and hirers with the aim of improving road safety for all, has confirmed that it is communicating with the DfT regarding the release of its updated classifications for mobility vehicles.

Edward Trewhella, CEO, Driving Mobility, commented: “As a charity that provides clinical assessments for appropriate product provision, we are committed to ensuring these regulations are interpreted correctly and hence adapting our PWMS Retailer Training accordingly.”

A spokesperson for Motability Operations, which operates Motability Scheme, an initiative offering an affordable way for disabled people to lease a new car, wheelchair-accessible vehicle, scooter or powered wheelchair, has confirmed to THIIS that its products all fit into the existing Class 1, 2 and 3 categories, so this will not impact how it markets or categorises its products.

Mobility scooters that exceed certain speed, width and weight limits cannot be used on a pavement

Edward Trewhella, CEO of Driving Mobility

Carol Elliot, Managing Director of City Mobility

Buyers’ guide to mobility scooters

Breeze S4 with Canopy from TGA Mobility

The Breeze S4 offers the user the ultimate in advanced comfort, performance and looks with the solid canopy option designed to help keep out the elements. All-round, active, adjustable suspension and a powerful motor ensures kerbs and rough ground are simply a breeze. Ample storage is provided by secure, lockable and waterproof compartments at both the front and rear of the scooter. The user will find easy-to-use controls at their fingertips with in-built safety systems creating confidence in any situation. The Solid Canopy has a strong tubular framework which fixes directly onto the chassis with a Perspex screen and roof to keep you covered in all weathers – detachable clear vinyl sides make the Breeze S usable all year round.

www.tgamobility.co.uk

Monarch Air from Monarch Mobility

A lot of thought has gone into this feather-light scooter, states Monarch Mobility. Though “lightness” was a design priority, it didn’t want to compromise on build quality, so it is made from super-strong magnesium alloy. Three-wheelers might be light, but they are very unforgiving on corners (even at low speeds) whereas four wheels are more reassuring. The Monarch Air not only feels safe to operate, it offers the perfect driving position for the end-user.

monarchmobility.com

The Premium Ignite Range Scooters

Discover the performance mobility scooter range designed to truly improve people’s lives. Comes with heated seat, heavy duty suspension system, USB charger and lockable storage.

Probably the most powerful scooter available.

Speak to your Account Manager and order today!

0800 254 5370

sales@scooterpac.com

Access the brand-new Portal today portal.scooterpac.com

www.scooterpac.com

Ignite Standard Ignite Grande Ignite Mini

AutoFold ELITE from Drive DeVilbiss Healthcare

The AutoFold Elite includes several new features to enhance the rider’s experience. It is the first in its class of remote auto-folding pavement scooters to feature shock-absorbing front and rear suspension, designed to provide extra comfort for an exceptional ride.

Other features include a comfortable

Delta bar operation, LED front headlight, USB charging port, digital LCD screen and puncture-proof PU tyres.

Coming in a striking new design and fresh metallic silver finish the mobility scooter folds or unfolds easily within 15 seconds using the remote control or buttons on the dashboard.

It is lightweight, weighing only 27kg, and reaches a top speed of 4mph and a maximum range of 9.3 miles.

The mobility scooter comes with a lightweight lithium-ion airline friendly battery and offers a weight capacity up to 125kg.

drivedevilbiss.co.uk

10Ah Silver Ice VelumiLi from Electric Mobility

Now available in Silver Ice with a 10Ah, this scooter comes with a Britishmade lithium ferro-phosphate battery. Weighing just 3.7kg it is ideal for consumers wanting more choice in airline-compliant battery size.

Lightweight, this small 4mph offers good value for money. Coming in six colours, the slimline, aluminium, high-quality frame is 18.6 inches wide, yet the sturdy frame and transaxle contribute to the extra travelling stability.

The front section weighs 10.2kg with the T Bar tiller locking feature for easy transportation and durable metal seat post for added strength, the compact scooter offers a 1,150mm turning radius and manoeuvrability.

electricmobility.co.uk

The GoGo Elite Traveller 2 travels at speeds of up to 4 mph. With it’s brand new turning radius technology at 37”, it makes it even easier to manoeuvre.

As well as its mesh chair making it one of the comfiest travel scooters on the market.

pride-mobility.co.uk

Our smallest turning radius ever!

Komfy 8 from Kymco

The Komfy 8 Class 3 mobility scooter was designed to provide the end-user with a pavement- and road-worthy scooter, while offering the ultimate in comfort, style, manoeuvrability, and performance.

Designed with particular attention to superior ergonomics and comfort, Kymco states that this is one of the most flexible and easy-to-use 8mph scooters on the market.

Komfy 8 has a top speed of 8mph and is packed with many features that the user would naturally expect from a modern, advanced 8 mph mobility scooter.

www.kymco.co.uk

Mini Crosser X1 from Pride Mobility

Now available on the Motability Scheme, this high quality mobility scooter comes with a super comfortable suspension, according to Pride Mobility.

The Mini Crosser is a powerful and reliable scooter, suitable for all climates, with a long-life expectancy of at least 10 years. It is suitable for driving in both urban and rural areas.

pride-mobility.co.uk

Ignite Grande from Scooterpac

As a robust mobility scooter, the Ignite Grande is a Class 3 mobility scooter designed with a larger weight capacity (33 stone), heavy-duty suspension and a wider heated seat. Built on the performance-driven Ignite platform, it features a 1400W motor, dual 120Ah battery setup and a range of up to 45 miles.

The smooth acceleration system makes steering and controlling a breeze. Users can be control confident with the accessible finger and thumb controls, ergonomically designed with the user’s needs in mind. Integrated convenience features include dual USB charging, digital dashboard and bright LED lighting.

www.scooterpac.com

MEMBER

MEMBER

Smarti Plus from Monarch Mobility

Ground-breaking when first launched, the original Smarti quickly became a customer favourite, states Monarch Mobility. Following a decade of development, the Smarti Plus, it states, is one of the only auto-folding mobility scooters with rear suspension.

Improved weather-resistant chassis, this deluxe edition of the folding legend comes with enhanced comfort features, headlight, and USB point.

Powered by the latest generation of ultra-light lithium-ion battery pack, the Smarti Plus can achieve up to nine miles of range.

monarchmobility.com

Lite Travel Scooter from eFOLDi

Weighing only 15kg, excluding battery, the Lite is the latest and most advanced scooter from eFOLDi.

As well as being ultra lightweight, the Lite folds and unfolds in just a few seconds, fits easily into most car boots

and is simple to store and transport when travelling by air, land or sea.

Having previously scooped Naidex’s prestigious ‘Innovation of the Year’ award, the Lite, eFOLDi’s best-seller, is proving to be extremely popular with both consumers and retailers alike.

The Lite’s innovative design features high-specification, airline-friendly

lithium battery technology and a lightweight magnesium-alloy chassis.

With a carrying capacity of 120kg, the Lite comes with a four-point floating seat suspension system and pneumatic tyres that also ensure a smooth, comfortable ride.

www.efoldi.com

Vogue Sport & XL from Monarch Mobility

The new Vogue XL and Sport mobility scooters are Monarch Mobility’s flagship Class 3 models.

Equipped with full suspension and a carry capacity of 28 and 32 stone respective, both scooters boast a 30-mile range. With their solid build and durable parts, these premium scooters cope easily with varying terrain whilst their 10-inch wheels and optional pneumatic tyres make for a smooth ride.

Capable of up to 30 miles, these reliable machines are a must for anyone considering an 8mph road-legal mobility scooter.

monarchmobility.com

Pursuit 2.0 from Pride Mobility

The Pursuit 2.0 Mobility Scooter blends power, comfort, and safety for its user’s everyday travels. It is possible to cruise at speeds of up to 8mph, with lithium batteries giving the user a longer range with no compromise on weight.

Its innovative regenerative braking system ensures optimal energy efficiency while providing smooth and reliable stopping power. The user can sink into the luxurious high-back seat designed for maximum comfort during extended rides. A complete LED lighting system enhances visibility and safety, allowing the user to confidently navigate through various conditions.

pride-mobility.co.uk

Maxer ER from Kymco

The Maxer ER 8 mph scooter is the next generation for a modern maxi type mobility scooter, according to Kymco.

Utilising the latest in technologies, Maxer brings users advanced features and the latest in modern design, to enhance their everyday life to the highest level, delivering the very best a mobility scooter can possibly be.

Featuring new 100Ah batteries, Maxer ER can achieve 45 miles of range in one full charge, 10 more miles over the original Maxer.

Maxer ER also includes useful features, such as eyecatching LED lighting, a high-tech LCD dashboard, a super comfort suspension system and a powerful motor and drive train system.

www.kymco.co.uk

MEMBER

MEMBER

MEMBER

Mayfair 8 Evolution from Freerider UK

The newly upgraded Mayfair 8 Evolution has a short wheelbase, a lightweight frame and a two-piece front chassis cover with a factory-fitted delta handlebar, plenty of leg room,and accessible handling controls. Its LED Halo front light ensures the user can be seen in all weathers, while the front and rear suspension offers them extra comfort. The scooter is supported with Freerider’s rich heritage of reliability and dependability.

www.freerideruk.com

eTravel from Motion Healthcare

Compact, reliable and easy to use, this scooter is part of the new ‘Essentials’ range from Motion Healthcare, ensuring smooth and effortless mobility without breaking the bank.

Whether navigating busy streets or exploring scenic pathways, this affordable option is perfect for users seeking reliable transportation.

motionhealthcare.co.uk

Baja Bandit from Pride Mobility

The BAJA Bandit scooter is the first of its kind in the UK, according to Pride Mobility.

This compact 8mph scooter is designed for rough terrains thanks to its suspension and innovative braking system. Powered by lightweight lithium batteries for extended range, the BAJA Bandit is the end-user’s ticket to adventurous off-road exploration.

pride-mobility.co.uk

MEMBER

MEMBER

MEMBER

KYMCO CARES

KYMCO HAS OVER 20 YEARS OF STRONG PERFORMANCE WITH VALUED MOBILITY DEALERS AND WOULD LIKE TO THANK THEM FOR THEIR CONTINUED PARTNERSHIPS.

OUR 2024/25 PREMIUM RANGE OF MICRO & MINI TYPE MOBILITY SCOOTERS ARE EVEN MORE ATTRACTIVELY PRICED!

SOUTH EAST/EAST/EAST MIDS/LONDON

Neil Gregory : 07816 200649

E-mail : ngregory@kymcouk.co.uk

SOUTH WEST/WALES AND BORDERS

Mike Ridley : 07515 282647

E-mail : mridley@kymcouk.co.uk

NORTH/SCOTLAND/NORTHERN IRELAND

Mark Turner : 07803 000017

E-mail : mturner@kymcouk.co.uk

Our area managers are ready to work with you to achieve your business objectives

Xcite Li from Motion Healthcare

The Xcite Li is designed for comfort and convenience.

This sleek scooter offers an impressive range of up to 45 miles on its lightweight lithium batteries, ensuring exploring with confidence.

With a robust weight limit of 25 stone, users can glide smoothly on its all-round suspension system, guaranteeing a comfortable ride even on uneven terrain.

It also has a spacious rotating captain's seat that provides

optimal support and adaptability.

Plus, with a top speed of 8mph, users can effortlessly navigate bustling streets, serene parks or outdoor trails. Whether it's daily errands or leisurely outings, the Xcite Li mobility scooter empowers the user to embrace life's adventures with ease and style.

motionhealthcare.co.uk

Vita E from TGA Mobility

Journeying around the town or countryside, the Vita E offers great flexibility at an affordable price.

It’s strong and stable enough to handle most terrains, but slender and agile enough to negotiate tight spaces and crowded places.

Despite its affordable price, the Vita E scooter is packed full of clever features such as a water bottle holder, charging sockets and easy tiller adjustment.

The full-suspension and pneumatic tyres make for smooth driving whilst the ergonomic rotating seat gives amazing comfort and support.

A powerful motor gives this 8mph scooter its impressive range of up to 28 miles from a single charge.

www.tgamobility.co.uk

MEMBER

MEMBER

Explorer from eFOLDi

The awardwinning eFOLDi Explorer is a portable Class 3 scooter that folds and unfolds in a matter of seconds, so it can be easily transported in a car, plane, bus or cruise liner. No complex assembly is required – simply unfold and go.

K-Lite FE from Kymco

K-Lite folding scooters are designed to offer users the ultimate lightweight folding scooters for easy storage, transportation and handling. These compact and ultra-lightweight scooters incorporate the latest technologies in lightweight materials, electronics, folding mechanisms and safety.

Available as either K-Lite FE (Electric) and K-Lite F (Manual), the scooter offers a variety of features to improve the user’s mobility and ability to take their scooter wherever they wish to go.

When folded, this little scooter can be stored in many handy locations, making travel more convenient and trouble-free.

Weighing just 17kg, excluding batteries, the Explorer features a highspecification, airline-friendly lithium battery and a lightweight aluminiumalloy chassis, making it the perfect travel companion.

The Explorer offers users the perfect blend of uncompromising style, portability and versatility to suit a range of travel needs. Plus, its energy-efficient battery technology ensures that the Explorer costs less than one pence per mile to use.

K-Lite folding scooters are made from lightweight aluminium and are fitted with a 1.64kg ultra-lightweight lithium battery pack, which can be carried indoors to be conveniently charged.

Vippi LiFe from Electric Mobility

The Vippi LiFe with 10Ah Lithium Ferro-Phosphate Battery was exclusively launched during Naidex 2024. This nimble, lightweight 4mph boot scooter will travel up to 13.8 miles on one charge for adventures or everyday errands. It has been designed to be roomy, practical and versatile to support spontaneity. Beneficial for travelling it comes with an airline-compliant battery weighing 4.4kg.

Coming in a choice of three colours, Blue Moon, Green Lightning or Red Sky, the scooter offers a maximum carrying capacity of up to 20.4 stone, narrow 19.5” overall width and the single heaviest component weights 15kg.

electricmobility.co.uk

MEMBER

MEMBER

MEMBER

www.kymco.co.uk

www.efoldi.com

Alumina from Motion Healthcare

Engineered for comfort and reliability, the Alumina mobility scooter boasts an impressive range of up to 30 miles on a single charge, ensuring exploration with confidence. With its sturdy aluminium frame, it remains lightweight, with the heaviest part weighing 9.9kg, perfect for easy transport and storage.

Designed to accommodate users up to 21 stone, it offers unrivalled stability and support, enabling navigation of various terrains effortlessly. The Alumina, states Motion Healthcare, provides unmatched convenience and versatility.

motionhealthcare.co.uk

Manual Fold+ from Drive DeVilbiss Healthcare

The Manual Fold+ Scooter is an upgraded model with a fresh new design and an extensive list of new features. At only 19.8kg, the Manual Fold+ is up to 3kg lighter than the original model and contains a larger battery pack for an increased range.

Available in blue or red, this compact scooter is designed to fit into most car boots, while easily folding and unfolding within seconds.

It comes with a lightweight removable lithium ion 25.2V, 10Ah battery pack, puncture-proof tyres and a heightadjustable tiller.

Features include flip-up and easily removable padded armrests, as well as extra padded seat and backrest cushions. Its maximum user weight is 125kg, and it reaches a maximum range of 9.3 miles.

drivedevilbiss.co.uk

Freedom Scooter S1 from e-goes

The Freedom Scooter S1 is a small Class 2 folding scooter. This compact and foldable scooter is equipped with powerful twin electric motors and off-road tyres to provide a transportable scooter that can really explore places. The scooter is designed to fold and can be adjusted to suit the user. Aeroplane-ready, the scooter promises anti-tip safety.

e-goes.co.uk

MEMBER

MEMBER

MEMBER

Minimo Autofold from TGA Mobility

Minimo Autofold folds itself in one simple automated action, ready to load on a plane, train or in the boot of the car. With all the benefits of the Minimo Plus, including the airline compliant lithium battery pack, it is so lightweight it can be lifted with one finger.

The user can travel up to 10 miles per charge with a simple LED battery gauge to let them know when it’s time for a top up.

The scooter also offers pneumatic tyres for a smooth and comfortable ride, tight turning circle, good ground clearance, adjustable tiller and armrests, generous legroom, simple fingertip controls and LED lighting.

www.tgamobility.co.uk

Rascal Vie from Electric Mobility

This economically priced 4mph mobility scooter will appeal to consumers looking for a lightweight and manoeuvrable daily run-about that is easy to take apart, store and transport.

Comfortable to use, with a tight turning circle it offers a range up to 13 miles.

With a maximum carrying capacity of 121kg, it has solid puncture-proof tyres. The delta tiller comes with a

convenient charging point for the 14Ah batteries, making it easy and convenient to recharge regularly.

electricmobility.co.uk MEMBER

► Excellent marketing and after sales support including videos, photos and point of sale

► Excellent stock of products and parts

Award winning ultra-lightweight folding scooter 0800

► National advertising campaign that drives customers into showrooms

► Continual product development

► Small dealer network Lightweight folding Power Chair with attendant controls U ltra light weight*

AstroLite from Drive DeVilbiss Healthcare

This “astronomically” light scooter has a convenient rear handle and an easy-grip front impact bar making it simple to lift, handle and position in a car boot, so it’s ideal for transportation.

Featuring a slimline design, all-round suspension and a small turning circle the AstroLite provides a comfortable ride.

It is super lightweight with the heaviest part weighing under 10kg. It is also super fast and easy to dismantle and assemble in seconds.

Features include a comfortable padded seat and backrest, flip-up and adjustable/ removable armrests, puncture-proof PU tyres, PU footmats and onboard and off-board charging socket. Its maximum range is 6.8 miles, and it is has a maximum user weight of 120kg.

drivedevilbiss.co.uk

The Ergo Lite 2 transit weighs just 8.5kg complete and the self-propel breaks down to 6kg making them among the very lightest wheelchairs available on the market.

Karma mobility ltd

Unit 6 target ParK, redditch

Worcestershire b98 8yn

T: 0845 630 3436

E: info@karmamobiliTy.co.uk

www.karmamobiliTy.co.uk

Ergo Lite 2 Transit Wheelchair

Ergo Lite 2 Self Propel Wheelchair

Strongback

Award-winning and revolutionary

The Strongback solves the problem of poor posture with a curved supportive backrest and an improved seat angle to prevent slipping and slouching forward, forcing the shoulders back, the chest out, opening the lungs and promoting an upright and healthy posture.

An evolution from traditional wheelchair design, the Strongback solution provides contoured back support designed to provide the perfect sitting position.