THE UK’S NO.1 MAGAZINE FOR THE MOBILITY, ACCESS & INDEPENDENT LIVING TRADE
WALKING AIDS View the latest expert recommendations SUPPLIER SPOTLIGHT Wellell talks about widening its pressure area care offering
ISSUE 305 FEBRUARY 2024
THIIS.CO.UK
WHEELCHAIR ALLIANCE Read about the organisation empowering wheelchair users
Getting up to speed on safety
Find out how retailers are embracing the new Powered Wheelchair and Mobility Scooter training course
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Welcome! With an aim to improve road safety for all, the Powered Wheelchair Mobility Scooter retailer training scheme was officially launched last year in the House of the Lords and has been successfully embraced by retailers. Turn to page 22 to get a taste of what to expect on the course and the feedback it has had so far. THIIS also asked some retailers to recommend their favourite walking aids for the Retailers’ Choice feature (p10). For a more comprehensive round-up of the best products on the market, from all-terrain rollators to snazzy walking sticks, turn to the Buyers’ Guide (p42). In Trade Talk (p17), Andrew Stevenson, a board member of the Wheelchair Alliance, discusses the group’s aim to improve wheelchair provision and help drive change in the sector. In this month’s Supplier Spotlight feature (p28) we hear from Greg Whelan, Product & Marketing Director at WellEll, who discusses the firm’s plans to widen its pressure area care offering. Meanwhile, in the latest article in the Let’s Get It Clear series (p36), Dr Barend ter Haar of BES Healthcare looks at why getting a client involved as much as possible with the prescription process of mobility equipment is vital. In addition, retailers looking to pass some savings on products to their customers should check out the latest Discount Club (p62) offerings. As ever, do get in touch if you have any news from your business to share with THIIS Magazine readers, whether it’s an important milestone or a new showroom.
Editor
Inside...
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THE UK’S NO.1 MAGAZINE FOR THE MOBILITY, ACCESS & INDEPENDENT LIVING TRADE EDITOR Liane McIvor 07917 784929 liane@thiis.co.uk ADVERTISING Joe Fahy 07384 258 372 joe@bhta.com SUB-EDITOR Sarah Sarsby sarah@thiis.co.uk STAY UP TO DATE... @wwwthiiscouk THIIS.Magazine thiis-magazine THIIS is produced by the British Healthcare Trades Association. Printed in the UK by Buxton Press Ltd. Designed by Dan Thompson at TypeStart. All rights reserved. No part of this publication may be reproduced or used in any way without the written permission of the publisher. The views expressed in this publication are not necessarily those of the publisher and although every effort has been made to ensure that the information is accurate, the publishers take no responsibility for errors or omissions.
Features
17 Trade Talk: Wheelchair Alliance 20 Powered Wheelchair & Mobility Scooter retailer training scheme 28 Supplier Spotlight: Wellell
Regulars 04 08 10 36 42 62
28
News, deals & people Events Retailers’ Choice: Walking aids Let’s Get It Clear Buyers’ Guide: Walking aids THIIS Discount Club
46 thiis.co.uk | From the editor | 3
News, deals & people
A round-up of the key trade stories for business leaders to digest
Powering to the top
Motability Scheme teams up with Team BRIT to support disabled drivers The Motability Scheme has joined up with Team BRIT to support its mission in providing a level playing field for disabled drivers. Around half of Team BRIT’s drivers are customers of the Motability Scheme which helps disabled people to get mobile by leasing a car, scooter or powered wheelchair. The partnership will also directly support the team’s youngest driver, 19-year-old Noah Cosby from Towcester. Three years ago, Noah was on his way towards a career as a motocross freestyler when he misjudged a jump, breaking his back in the fall. In 2023, he signed for Team BRIT, which has created innovative hand control technology to enable disabled drivers to compete on equal terms with able-bodied drivers. Last year, Noah obtained his race licence and competed in the Citroen C1 Series, learning more about the sport and honing his skills. Now, thanks to the partnership with the Motability Scheme, Noah will move up to the Britcar Trophy Championship, driving a BMW M240i with his teammate Asha Silva, also from Northampton.
4 | News, deals & people | thiis.co.uk
A first-of-its-kind power mobility chair, designed to attempt a solo ascent of Mount Snowdon in 2024, has been unveiled by engineering firm Rock Engineering and disabled adventurer and war veteran Nick Wilson. The chair, dubbed ‘RockClimber’, was launched at Rock Engineering headquarter in Towcester, Northants. Through the challenge of conquering Snowdon unaided, wheelchair user Nick says that he wants to show in the most extreme way the everyday challenges that wheelchair users face. The project aims to demonstrate how inclusive engineering and technology can be used to improve accessibility in urban and rural environments, enabling people reliant on wheelchairs to have greater independence without the risk of falling or getting stuck. The next stages will see Rock Engineering and Nick start to test the capabilities of RockClimber, before tackling Mount Snowdon in May.
in brief... ABLEWORLD SECURES A PLACE IN THE HSBC ELITE FRANCHISE TOP 100
Alerta Medical’s heavy-duty addition Medical equipment manufacturer Alerta Medical has added a wide heavy-duty aluminium wheelchair to its current wheelchair range. The Alerta Car Transit Wide Heavy-Duty Aluminium Wheelchair comes with a folding back, lift-up/swing-away armrests, table-entry armrests, swing-away detachable footrests, 30cm braked rear wheels and 20cm front wheels, all with puncture-proof tyres. The wide heavy-duty wheelchair has anti-tip bars at the back beside the rear wheels to help prevent tipping backwards when crossing an obstacle. Ian Lindberg, CEO of Alerta Medical, says “Alerta Medical are delighted with the new addition of the Wide Heavy-Duty Aluminium Car Transit wheelchair to Alerta’s current wheelchair range. It enhances inclusion of a greater scope of needs, making high quality versatile care available to all.”
Savaria Corp announces leadership appointment Global accessibility leader Savaria Corporation has announced that Clare Brophy has been appointed as President of its accessibility division overseeing operations for stairlift manufacturer Handicare and platform and vertical lift manufacturer Garaventa Lift in Europe, the Middle East, Africa (EMEA) and Far East. In this newly created role, UK-based Clare will be responsible for Handicare and Garaventa Lift as Savaria Corporation looks to regroup its leadership in Europe. With over 23 years of industry experience, Clare most recently held the position of Handicare and Garaventa Lift EVP Commercial EURoW responsible for the commercial excellence programme, sales and marketing, customer experience, product management and the recruitment and retention of top tier talent Clare joined Handicare in 2009 following its acquisition of the stairlift business she had co-founded, becoming UK Managing Director in 2017 and a member of the senior management team in 2018.
Nationwide mobility retailer Ableworld has proven its excellence in the franchise industry by securing a position in the prestigious Elite Franchise Top 100 (EF100) for 2024. This marks the second year that Ableworld has a spot on the sought-after list. Established in 2017 in partnership with HSBC, the EF100 is a highly esteemed franchising list that sets the benchmark for industry recognition. Judged by a panel of 24 specialists and independent judges, the EF100 evaluates franchises based on various criteria, including financial performance, heritage, community contribution, and innovation. AAT GB BESPOKE CUSHION SERVICE Mobility equipment supplier AAT GB has announced a new 24/7 service that enables healthcare professionals to order bespoke postural support cushions for their clients. The service builds on the firm’s specialised manufacturing capability, which already produces standard cushions in shapes that vary from a thin arm support to a full-sized mattress. AAT GB promise to cost-effectively produce its Stabilo vacuum posture cushions, in any shape or size, to a client’s individual order, should none of its standard cushions meet the user’s specific posture support, correction or alignment issues. The cushions are constructed from advanced neoprene, which, coupled with vacuum technology, means that they can be formed exactly as needed – even bent and curved.
thiis.co.uk | News, deals & people | 5
in brief... MEDEQUIP SLIPPER CAMPAIGN Community equipment supplier Medequip has joined NHS Somerset and Somerset Activity and Sports Partnership (SASP) in a move to improve the safety of ageing adults in Somerset. SASP and NHS Somerset are delivering a number of roadshows, where local people can visit, be measured and assessed and provided free of charge with properly fitted slippers. Staff from SASP will also demonstrate simple strengthening exercises that can be done at home, as well as providing information on how to avoid falls and signposting to other useful Somerset-based resources and services. The Sloppy Slippers Roadshows are taking place across Somerset until March 2024. For more information on the campaign, visit bit.ly/sloppy-slippers. DHG ENTER SPANISH MARKET Medical device manufacturer DHG has completed the acquisition of MediCauce SL, a Spanish supplier of safe moving and handling solutions. Founded in 2015 and headquartered in Toledo, MediCauce quickly established itself as a provider of medical device solutions within the Spanish market. Since its foundation, MediCauce and DHG have partnered closely, enabling customers of MediCauce to benefit from the SystemRoMedic range of safe moving and handling solutions. MediCauce continues to operate as it did prior to the acquisition. The acquisition of MediCauce provides DHG with a direct presence within the Spanish market. It also provides MediCauce’s existing customer base with an enhanced portfolio of solutions, including the Raizer falls management chair.
6 | News, deals & people | thiis.co.uk
Smirthwaite appoints new Operational Director Bespoke equipment manufacturer Smirthwaite, which designs equipment for children and young adults with additional needs, has appointed Piers Tweedie as Operations Director. Piers, who previously worked at VacSax and Sherwin-Williams, brings a wealth of operations experience and new ideas to Smirthwaite and will be leading the company’s operations team moving forward. A dynamic influencer in change management, Piers says that he is delighted to be joining Smirthwaite. He says: “I am looking forward to working with an exceptionally talented team to deliver operational excellence and oversee the manufacture of marketleading paediatric products at the highest quality.” Claire Litton, Managing Director, adds: “We’re thrilled to have Piers join the Smirthwaite team. I am confident that his knowledge and expertise will help drive our growth plans.”
New South-East Area Dealer Manager for Electric Mobility Electric Mobility has appointed Rob Downes as its new Area Dealer Manager in the South East. Rob has a background in the direct sales of mobility products, including the Quingo scooter range. Earlier in his career he worked both in his family’s furniture store and as a sales representative for a furniture manufacturer. Rob said “I am delighted to accept this incredible opportunity to join Electric Mobility in its next chapter. The company has achieved amazing things in the last 40 years, supporting retailers and their customers across the UK, and I’m very excited to help it meet its ambitious goals to launch
more new products to improve the lives and mobility of even more people in the future. I look forward to meeting the EMOB approved dealers and their teams.” Rob joins Electric Mobility replacing Paul Aveyard, following his promotion to Sales Manager for UK & Ireland.
Invacare expands technical support and education divisions Mobility equipment manufacturer Invacare has announced new appointments as it seeks to expand its technical support and education departments. Jason Jones has been appointed to the position of Technical Support Manager via Invacare’s customer contact centre, as well as Invacare’s in-house technical workshop. Jason, who joined Invacare in 1995 is well known in the industry for his wealth of knowledge of Invacare’s mobility and home healthcare products. As part of this internal restructure, Nic Damjanovic will take over the role of Customer Training Manager and will be responsible for managing and delivering the highly popular ‘Invacademy’ programme. In addition, Invacare will also welcome a new team member, Leon Jones, who will work alongside Nic in delivering its training courses.
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20-21 MARCH 2024 NEC Birmingham
Events KIDZ TO ADULTZ MIDDLE WHEN? 14 March 2024 WHERE? Exhibition Hall, Coventry Building Society Arena
Our guide to some of the key upcoming events UK and abroad for the mobility and access sector...
NAIDEX WHEN? 20-21 March 2024 WHERE? NEC, Birmingham www.naidex.co.uk
MEDTRADE WHEN? 26-28 March 2024 WHERE? Dallas, Texas www.medtrade.com
www.kidzexhibitions.co.uk/ kidz-middle
CARE SHOW LONDON WHEN? 24-25 April 2024 WHERE? ExCeL, London www.careshowlondon.co.uk
KIDZ TO ADULTZ SOUTH WHEN? 2 May 2024 WHERE? Farnborough www.kidzexhibitions.co.uk/ kidz-south
THE BIG EVENT WHEN? 17-18 May 2024 WHERE? NEC, Birmingham motabilitythebigevent.co.uk/ birmingham
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MEDTECH FORUM WHEN? 22-24 May 2024 WHERE? Vienna, Australia www.themedtechforum.eu
If there’s an event you would like to see included here or you would like to advertise your event please email info@thiis.co.uk
DISABILITY EXPO
PARALLEL WINDSOR 2024
WHEN? 5-6 July 2024
WHEN? 7 July 2024
WHERE? ExCeL London
WHERE? Windsor Great Park
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DISABILITY AWARENESS DAY
PMG CONFERENCE
WHEN? 14 July 2024
WHEN? 15-17 July 2024
WHERE? Warrington, Cheshire
WHERE? The International Centre, Telford
www.disabilityawarenessday. org.uk
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REHACARE WHEN? 25-28 September 2024
CARE SHOW BIRMINGHAM
WHERE? Dusseldorf, Germany
WHEN? 9-19 October 2024
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WHERE? NEC, Birmingham www.careshow.co.uk
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01787 888 106
trade.sales@tgamobility.co.uk www.tgamobility.co.uk thiis.co.uk | Events | 9
Walking CHOICE aids THE RETAILERS’
Wondering which walking aids are grabbing mobility companies’ attention? This month we asked retailers in the industry to highlight one product that is standing out for them…
Walking sticks from Classic Canes “One of our favourite and most popular walking aids is the range of Classic Canes walking sticks. “Classic Canes is a family-run business nestled in the heart of Somerset, England. Since their start in 1982, Classic Canes has been a global purveyor of exquisite walking sticks, folding canes, umbrellas, and seat sticks, reaching retailers across more than 40 countries. “The sticks are renowned for both style and quality, redefining the perception of walking aids. Their range of walking sticks is as far away from the standard grey NHS walking stick as you can get. “The collection boasts stylish, elegant, and vibrant walking sticks making a real statement. In fact so much so, that they are also seen as a fashion accessory as well as a walking aid. “At Ability Superstore, we proudly showcase Classic Canes’ diverse range, featuring a delightful array of canes that cater to many varied tastes including folding and nonfolding walking sticks, wooden canes and sticks with different shaped handles. “In fact, the range is so comprehensive that there’s a style to fit most tastes and our customers love them!”
10 | Retailers’ Choice | thiis.co.uk
Taurus H Basic from Topro Mobility “My choice for this category is this specialist walker from Topro. It goes well beyond being just a walking aid and can be part of a rehabilitation program to assist with upper body support and maybe assistance to rise from a seated position. “It can be either manual or powered in its operation and can carry accessories such as an oxygen bottle or infusion bag holder. “The central column support makes access easy for clinical staff and this may well be where this product excels most, in a clinical setting.” Julia Phipps Director at The Ability Superstore www.abilitysuperstore.com
Alastair Gibbs Managing Director of TPG DisableAids www.tpg-disableaids.co.uk
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Roll-A-Mate from KWK “The KWK Roll-A-Mate’s adaptability and convenience make it the perfect companion for those requiring mobility assistance, offering a wide range of options to suit various needs and situations. “The Roll-A-Mate is a multifunctional power rollator and wheelchair in one. It is an amazing new product that has six different functions. It weighs only 16kg, is made from lightweight aluminium alloy and has a user weight of 16 stone. The lithium battery is 24V 10 AH (144Wh) and the max speed is 3.75 MPH (6 KMH) “With an adjustable handlebar, backrest, and flip-up armrest, it caters to individual comfort and preferences. It folds easily for transportation. Users can choose between right or left side front controller options.” Karen Sheppard Managing Director of People First Mobility www.peoplefirstmobility.com
“We have always stocked a wide range of walking aids from walking sticks to four-wheel rollators. Our triwalker range mainly consisted of red or blue frames in the past but we have recently been stocking the new colours from Performance Healthcare and there has been a great deal of interest in them in Laura Hays our showrooms. Director of Thistle Help “The new colours www.thistlehelp.co.uk include Aqua, Graphite, Pink, Purple, Quartz and Russet Orange. It is nice to see them sitting on our showroom floor as they are different from what we usually have on display. Customers are loving the pink and the aqua frames especially. “The tri-walkers are light and easy to manoeuvre due to their aluminium frame. Ideal for indoor or outdoor use the tri-walkers can be folded away for easy storage. They come with ergonomic handgrips and easy loop lockable brakes. The brakes can be tension adjusted to meet the requirements of the end user. The height is adjustable to five different settings at 25mm intervals and can be extended to a maximum height of 93cm. “As standard, the triwalkers come with a vinyl bag for storing belongings when out and about. “They have a maximum user weight of 125kg and the weight of the product is only 7.7kg, making it easy to lift on and off public transport, or to store in a boot of a car.”
Hurrycane from Drive DeVilbiss Healthcare “Walking aids are consistently popular items and the Hurrycane from Drive DeVilbiss Healthcare continues to be one of our bestselling walking sticks. Its wide pivoting base, which provides more stability than a standard walking stick, also enables it to stand independently when not in use. “It has a good range of height adjustment from 77.595cm and a maximum user weight of 159kg, which makes it a suitable choice for many clients. It is available in a selection of four colours and has a wrist strap and travel bag as standard. A floor display is also available, which makes a great addition to the showroom.”
12 | Retailers’ Choice | thiis.co.uk
Lauren Bromfield Occupational Therapist at Classic Mobility www.classicmobility.org.uk
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Mobilex Buffalo from Flexel Mobility “We have worked with James and the team at Flexel Mobility for over 15 years now and they never cease to impress us with their product innovations and a genuine passion and commitment to delivering great customer service. “Its range of rollators are a fantastic example of innovation, adaptability, versatility, and each one is a modern, aesthetically-pleasing piece of high-quality equipment. As a dealer looking for rollator options, Flexel can probably offer you some of the best available on the UK market whilst supporting you with a great internal team of product champions. “Mobility Scotland specialise in transformational products which sit just outside our standard daily living range and Flexel’s bariatric Mobilex Buffalo rollator is that type of product. It enables us to help our bariatric customers mobilise safety, comfortably, confidently and with a mobility product that looks and feels good. “This particular rollator is tested and approved for a user weight of up to 200kg and its large 8” smoothrunning wheels are equipped with two brakes for optimum speed control that are also lockable for parking. The feedback from customers has been so encouraging and the team enjoy working with the many options Flexel stock.” Billy Finnie Operations Manager at Mobility Scotland www.mobilityscotlandltd.co.uk
Freestyle Rollator from NRS Healthcare 14 | Retailers’ Choice | thiis.co.uk
“As we edge closer to the spring months and hopefully some warmer weather, it’s important to consider the products that are going to help our customers stay active and healthy and encourage getting out of the house. For February’s product of the month, we are thrilled to present the Freestyle Rollator from NRS Healthcare. “The Freestyle Rollator is a stylish three-wheeled walker designed for both indoor and outdoor use, providing added stability when walking. “What sets it apart is its innovative self-locking folding mechanism, allowing for easy fold and unfold operations. This feature ensures convenient storage and transportation, making it the perfect companion for those on the go. “This sturdy rollator offers exceptional manoeuvrability, featuring lockable cable brakes for added safety. The height-adjustable handles
guarantee a personalised fit for optimal posture while walking. “Additionally, the rollator boasts reflectors on the handles, enhancing visibility during low-light conditions, and comes equipped with a removable clip-on bag for convenient storage. “As we focus on helping our customers maintain their independence, the Freestyle Rollator is a stellar choice. Its sleek design and practical features make it an essential aid for those looking to navigate their surroundings with confidence and ease. “
Rhian Pita Marketing Manager at Ableworld www.ableworld.co.uk
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Wheels in motion for change The Wheelchair Alliance plays a valuable role in representing wheelchair users and ensuring they get the right chair for them when they need it, as Andrew Stevenson explains… The Wheelchair Alliance is a community interest company that represents the community of wheelchair users in England. It was established in 2023, when a revamp and re-invigoration of the previous Wheelchair Working Group was requested by NHS England. Within this restructure, the British Healthcare Trade Association (BHTA) was asked to nominate an individual who would sit on the management board of the Wheelchair Alliance to represent the views and interests of member companies involved in the supply of products and services to the wheelchair sector. To avoid any commercial conflict of interest, I was
asked as President of the BHTA, to take up this voluntary position and did so in early 2023. The management board is made up of a diverse range of members, including wheelchair providers, representatives from the public, private and charity sectors and wheelchair users. Alongside the board, there are working groups being formed to drive other key topics forward, such as innovation and the use of new technology. As the alliance moves through this year other specialists within the wheelchair sector will be called upon to bring their skills and knowledge forwards, so that the main driver of the Alliance, which is ‘to
provide the right chair, at the right time, right now,’ can be achieved more times than currently. RESEARCH THAT DRIVES CHANGE In May 2022 the alliance produced its first research report, sponsored by the charity Motability, which oversees the Motability Scheme. The aim of the report was to acknowledge best practices, and discuss ways of improving oversight, data and equitable provision. This report produced some significant interest and engagement activity across the sector, and in December 2023,
thiis.co.uk | Trade Talk | 17
the alliance’s second report on the true value of increased investment in wheelchairs showed a societal return of up to £315 million in savings being released back into the NHS. The detail in these reports is the best the sector has seen in decades. The Wheelchair User Engagement Group is now some 145,000 membersstrong, and the aim is to expand this into a National Advisory Board with representation on the Alliance Board and Quality Framework Group. Plans are well advanced for an AllParty Parliamentary Group (APPG) to be formed for wheelchair provision, led by the Alliance and supported by Whizz Kidz, the UK charity for young wheelchair users, to further drive the alliance message into UK Government and stakeholder groups. JOIN THE WORKING GROUP Joining the Wheelchair Alliance Working Group provides members with direct links and access to the key areas that the alliance will be developing in 2024. The two-way flow of information, experience, and future planning is crucial to the health and development of the alliance. It is vital that the voices of wheelchair service providers are heard and their skills, experience and knowledge are represented in the ongoing development of wheelchair provision in the country. The link that the BHTA has with the Wheelchair Alliance is a strong and effective one. The voice of our members with their experience and skill in providing best-in-class products and services will now be heard. BHTA members account for over 40 per
18 | Trade Talk | thiis.co.uk
cent of wheelchair service provision in England and over 80 per cent of the product lines provided to wheelchair users. At the BHTA, members are currently working on quality and best practice frameworks, and its paper Lithium Battery Safety Guidance generated a lot of interested when it was distributed across the Wheelchair Alliance network. Its members have also been supporting an Innovation Special Interest Group which aims to fast-track innovation on products or services that better impact the user experience and value. The BHTA has also launched a Retailer Engagement Group to bring this key aspect of wheelchair provision into the alliance. These companies supply and support significant numbers of users and can greatly impact on the development of a best-in-class service across the country. The alliance needs to increase awareness of its work, to ensure that all wheelchair users and their families and care networks know that we are here to get their voice across. The recent reports produced by the Alliance have a 10-point Action Plan and these will be further expanded and developed in 2024. All this of course costs money, and funding of the alliance is a vital component that the BHTA is supporting through its members. The steps that I have seen taken in the last 18 months have been amazing. After years of neutrality, the voice of the wheelchair user is now at the forefront of the Wheelchair Alliance’s mission statement. If we as an industry are to see a more efficient, stronger, more innovative, professional and caring provision of products and services in future years, we have to work hand-in-hand with all stakeholders. We have the ability to substantially impact the future provision of wheelchairs to the most important piece of this chain – the user. The right chair at the right time, right now must be the norm. Companies working in the mobility and access sector can join the Wheelchair Alliance Working Group by making contact with me by calling 07720 936770 or emailing grosvenorhealthcare@gmail.com. www.wheelchair-alliance.co.uk
Did you know?
?
Wheelchair services in England are not working as well as they could be due to inadequate funding and a lack of accurate wheelchair user data, according to the Wheelchair Alliance. Its research found that Government funds spent on wheelchair users equates to £125 per person per year, including the cost of a wheelchair, expert support as well as infrastructure costs. The alliance argues that this level of underfunding has remained the same for at least five years. If the costs of energy, equipment and staffing are all rising, this figure needs urgent review for wheelchair support to be protected. Adequate funding, the alliance states, also requires accurate wheelchair user data so families and carers can be confident that they will be treated equitably wherever they live. This means wheelchair services must offer regular data based on outcomes to ensure accountability and reduce regional differences.
Andrew Stevenson sits on the Management Board of the Wheelchair Alliance. He is President of the BHTA and also owns a specialist healthcare consultancy business, having worked for the last 25 years in board and senior management roles across the healthcare sector. Andrew also represents the BHTA on the NHS GS1 Barcode Working Group.
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Putting road safety first
One of the latest PWMS Retailer Training Schemes in action at RDAC Solihull Driving Mobility centre
Driving Mobility’s training scheme is receiving a positive reaction from responsible powered wheelchair and mobility scooter retailers nationwide… With support from the Department for Transport (DfT), Driving Mobility is successfully providing its free training scheme for powered wheelchair and mobility scooter (PWMS) retailers and hirers which aims to improve road safety for all. The voluntary PWMS Retailer Training Scheme aims to improve road safety through an approved and consistent way of providing client assessments to ensure people with mobility difficulties are able to obtain the most appropriate mobility scooters or powerchairs. The scheme is operated by Driving Mobility, a charity which accredits a network of over 16 ‘fitness to drive’ and mobility equipment assessment
20 | Retailer Spotlight | thiis.co.uk
centres across the UK. Many with outreach facilities, these centres include independent charities and NHS departments which provide clinical guidance, advice and training so disabled and elderly people can gain or retain independence. With the use of powered mobility equipment increasing in the UK, Driving Mobility ensures products are matched more effectively with customer needs. With this first-ever DfT-supported training programme led by clinicians from Driving Mobility, retailers can combine new skills with their own product expertise, so consumers are able to drive more safely on well-suited products. The free training consists of online
modules and a practical session at one of the designated Driving Mobility centres across the UK.
“Retailers can combine new skills with their own product expertise, so consumers are able to drive more safely”
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Several retailers who attended the latest PWMS training event at RDAC, Solihull
WORKING IN PARTNERSHIP Through the training scheme, retailers and Driving Mobility centres are working closer together and building stronger relationships. This means when retailers have clients who would benefit from a more in-depth clinical assessment, they can be referred to a Driving Mobility Centre and then return to the retailer to purchase the bestsuited equipment. Hosted by Driving Mobility, the scheme was launched in the summer of 2023 at a House of Lords reception. The reception was attended by leading representatives within the mobility equipment retail sector, assessment centre managers, representatives from ShopMobility UK and figures in the public eye including Baroness Tanni Grey-Thomson; Margot Shatz, Department for Transport; and
Raymond Hodgkinson MBE. Since the launch there have been several well-attended training events held at Driving Mobility centres around the country. These have included Cornwall Mobility, Truro; RDAC, Solihull; East Anglian DriveAbility (EAD), Norfolk; and QEF Mobility Services, Carshalton. More dates are continually being added to the 2024 programme (see boxout, p26). RETAILER FEEDBACK At last October’s training session hosted by RDAC Solihull, retailers gained valuable insight including Sarah Caton, Director of Cowper’s Mobility Centre. Sarah said: “The PWMS Retailer Training Course was not only interesting, informative and a good opportunity to network with likeminded retailers, it was also pleasing
“The outcome of me applying the course content to my clients will enhance their skills, fostering safety, confidence and a more enriched active lifestyle” STACEY SHOWERING, MANAGING DIRECTOR, CARE PLUS MOBILITY
22 | Retailer Spotlight | thiis.co.uk
to see that the course content backed up everything we, as a responsible mobility company, strive to achieve.” Stacey Showering, Managing Director, Care Plus Mobility, reiterated Sarah’s comments by saying: “Great course and a real privilege to network with like-minded, committed professionals. The outcome of me applying the course content to my
The desk-based session of the PWMS training
clients will enhance their skills, fostering safety, confidence and hopefully a more enriched active lifestyle.” And Mary Eardley, of Mobility Britain, added: “As the only online retailer at the event, I would like to thank the Driving Mobility team and the other retailers, for making me feel so welcome, and for sharing their experiences and good advice. The training day has reinforced the importance of safety, particularly when selling remotely, and has positively impacted my practice.” Retailers attending the subsequent PWMS training at East Anglian Driveability (EAD) were equally as impressed, as Moddy Grazys, Mobility Aids Centre Peterborough, commented: “Having the simulation glasses helped me understand how different conditions
Malcolm Jones, Wenman Healthcare
24 | Retailer Spotlight | thiis.co.uk
can affect how you ride a mobility scooter. It was very helpful to know that even in the Peterborough area we can refer customers to EAD.” Lisa Clarke and Linda Best of Felgains highlighted two key considerations they learnt: “The importance of getting clients to drive outside more during the assessment and how conditions such as a stroke can affect eyesight.” Overall, the course was described as “a real eye opener.” QUALITY TRAINING There are two modules that can be accessed via the online training platform Moodle. These two online modules can be undertaken at work, or from home, whichever is preferred. Following the successful completion
Mary Eardley, Mobility Britain
of these online modules, participants are then invited to attend their nearest Driving Mobility centre for half a day. Attendees undertake desk-based sessions and hands-on product training which aim to promote customer assessment good practice. Retailers and hirers who complete the course receive a certificate and eyecatching window sticker. These provide a clear indication that the business has completed training that is officially accredited by Driving Mobility and the Department for Transport. Their customers are then given confidence they are purchasing mobility scooters or powerchairs from a reputable retailer who has received clinically-led training for better assessment of their needs.
Sean Taylor, Lightweight Mobility & Seating
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Mary Eardley, Mobility Britain, discussing how to supply the right powered wheelchairs
SUSTAINABLE SAFETY The retailer training aims to improve road safety for all – mobility scooter and powerchair users, pedestrians and vehicle drivers. The programme is supported by the Government which works in conjunction with Driving Mobility on many aspects of personal mobility and independence. In summary Richard Holden MP, Roads and Accessibility Minister, said: “It’s really important that we improve road safety for everyone, including owners of powered wheelchairs and mobility scooters. This scheme, supported by Government, will help to ensure that people with restricted
mobility can get around independently and confidently by training users, and I’m pleased to support it through our funding.” Edward Trewhella, Driving Mobility CEO, concludes: “Alongside the Department for Transport, we are aware that the way people are travelling is changing, especially with increased ownership of mobility scooters and powered wheelchairs. Hence our training scheme for retailers is timely and promises to enhance road safety for all, through more suitable mobility vehicle provision and greater awareness of the Highway Code.” The PWMS Retailer Training Scheme is free and can be booked here.
“The way people are travelling is changing, especially with increased ownership of mobility scooters and powered wheelchairs” EDWARD TREWHELLA DRIVING MOBILITY CEO
Places for the Driving Mobility training scheme are currently available at the following locations: 5th March 2024 RDAC, Patrick Farm Barns, Meriden Road, Hampton in Arden, Solihull, B92 0LT 12th March 2024 William Merritt Disabled Living Centre, Aire House, 100 Town Street, Rodley, Leeds, LS13 1HP 20th March 2024 East Anglian DriveAbility, 2 Napier Place, Thetford, Norfolk, IP24 3RL
26 | Retailer Spotlight | thiis.co.uk
21st March 2024 Herts Ability, Suite 4, Wentworth Lodge, Great North Road, Welwyn Garden City, Hertfordshire, AL8 7SR 24th April 2024 North East Drive Mobility, Walkergate Park Hospital, Benfield Road, Newcastle upon Tyne, NE6 4QD
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Raising the pressure
The Optima Turn on display in the outfitted Wellell Training Rooms, ready to be used in training by the in-house product experts
With plans to widen its pressure area care offering this year, medical equipment provider Wellell is looking forward to an exciting 2024… For over 30 years, Wellell UK, formerly Apex Medical, has been delivering innovative medical equipment around the world. With a strategy to provide comprehensive solutions for post-acute care and the acute care environment, Wellell hopes to optimise the recovery journey for patients and caregiver along the way. Innovation is key for the firm in the fast-moving sector, as Greg Whelan, Product & Marketing Director at Wellell, explains…
28 | Supplier Spotlight | thiis.co.uk
CAN YOU SHARE WITH OUR READERS WHAT YOUR ROLE AT WELLELL INVOLVES? “The role is split down into two equally important and complimentary areas. Firstly, the product and how we assess the market and its needs, relaying this back to our colleagues at Wellell Headquarters. Secondly, I focus on activity in terms of brand and product promotion throughout the UK, in both traditional and digital media and events.”
“The accelerated success of the Optima Turn mattress was also a highlight and how it has improved so many patient outcomes”
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WHAT WERE THE HIGHLIGHTS FOR WELLELL IN THE UK IN 2023? “Collaborating with HQ and Subsidiary partners, to compile and film user stories from around the world on how our products have helped carers and patients to live well. “Another was exhibiting at a recordbreaking 13 shows in 2023, and the opportunity this provided in meeting so many new customers and reconnecting with long-standing clients. “The accelerated success of the Optima Turn mattress was also a highlight and how it has improved so many patient/user outcomes.” HAVE THERE BEEN ANY PROJECTS YOU HAVE BEEN MOST PROUD OF? “It’s hard to separate out projects in marketing as they are all so intrinsically linked together. The key area has been the User Story video, as you hear from those affected most, the difficulties that they face and how our products have made huge changes to peoples lives in terms of the patients, caregivers and the affected families of those people. “When you are privileged to make those changes to people’s everyday existence then it makes you feel humble and equally proud of what Wellell as an organisation achieves through its products on a daily basis.” CAN YOU DESCRIBE THE LATEST NEW LAUNCHES TO COME OUT FROM WELLELL AND SUMMARISE THEIR MAIN FEATURES? “For 2024, we’re widening our pressure area care offering. We have helped over 3,000,000 patients worldwide on their recovery journey, and the broader range will allow us to provide excellence that doesn’t have to cost more. With the current challenges faced in the market, particularly economically, we really value the opportunity to present products with uncompromising performance at an affordable price. “Our designs revolutionise patient comfort with advanced digital technologies that reduce the burden on staff and extend the product lifespan. By increasing the product range, we can present a solution for the unique
30 | Supplier Spotlight | thiis.co.uk
Wellell UK Head Office, Warehousing and Training Rooms in Worcester
needs of even more patient profiles and the organisations that offer their services into the community and postacute sector.” WHAT KIND OF RESPONSE HAVE YOU HAD TO THESE FROM DEALERS? “The response from dealers has been very positive. Being able to provide quality products with effective pricing is always valuable. I think dealers have seen the value we can provide in both support for the product and in the pricing to ensure that everyone has access to our most quality products.” ASIDE FROM NEW PRODUCTS, WHAT PRODUCTS CONTINUE TO BE BESTSELLERS? CAN YOU DESCRIBE KEY FEATURES AND YOUR THOUGHTS ON WHY THEY ARE A SUCCESS? “At Wellell, we focus on pioneering pressure injury prevention. We offer fundamental solutions with advanced features at an affordable price, such as our Verso and Domus ranges, but we also excel in providing enhanced care to the more acute sector, with our Optima range. “Our Optima Turn turning mattress, one of our Optima Series products, provides automatic and timercontrolled turning up to 30 degrees supported by alternating pressure, multiple pressure relief therapy options and manually deflatable air cells for heel relief care, all easily accessible through the intuitive pump interface, streamlining patient handling and caregiver workload. “The success in our products comes from our proprietary designs
and technology. It’s difficult to find an alternative to our Optima and Domus products that can provide the same level of care and quality, so we trust that our product will be appreciated by users.” HOW DO YOU THINK TECHNOLOGY IS EVOLVING IN PRESSURE AREA CARE AT THE MOMENT? “This is an area that requires increased focus from the industry with changes in technology being one of the key areas for manufacturers to concentrate on. Pressure area care is an incredibly complicated area with many factors affecting the individuals “at risk” status. “This is where technology will need to help, at the stage where a pressure injury (PI) hasn’t yet developed. Herein lies the challenge as morbidity and mortality rates can be reduced if PUs are managed at a very early stage or even prevented completely. “The industry in general is working hard to design new ways to identify those at risk and I think that the next few years will see more and more smart technology emerging.”
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ARE YOU LOOKING TO EXPAND YOUR DEALER NETWORK, AND IF SO, WHAT KIND OF DEALERS ARE YOU LOOKING FOR? “We want everyone in the UK and Ireland to have seamless and efficient access to our products, so we’re always looking to include reputable dealers with a like-minded approach into our dealer network. Wellell were originally based in the south of England covering up to and including the Midlands, so we have a substantial incumbent network there. “For 2024, we’re looking to increase our footprint in the north of England, where local dealers will be able to access our products who may not have previously done so.” WHAT KIND OF SUPPORT DOES WELLELL OFFER FOR DEALERS WHO COME ONBOARD? “At Wellell UK, we’re committed to our customers’ success by building long-term partnerships and delivering industry-leading levels of customer satisfaction, providing value, trust and innovation. “Wellell are conveniently based in Worcester in the Midlands, and we have a fully outfitted training room. Dealers can use this training space to provide Wellell supported training to their customers, or alternatively, we are also able to come out to dealer locations to provide training on site. “We also have significant warehousing space, as well as access to product from Europe on a prompt basis, so dealers can expect full The Optima Turn in-situ, with the turn function being used by a care worker to assist in checking for early signs of pressure injury
Greg Whelan, Wellell UK, and Emma Tarpey, Moving and Handling Expert, demonstrating the EazyUp Stand Aid on stand at the recent OT Show
support with meeting their orders on time and in full. This includes a guaranteed next working day delivery of in-stock items. “Our customer surveys show that we have a 95 per cent customer satisfaction rate, and I believe this tells you everything. Direct feedback from our customers is so important to us, and we encourage this to ensure that we’re providing the ultimate in both our products and our service.” CAN YOU SHARE ANY FURTHER PRODUCTS THAT WE CAN EXPECT FROM WELLELL IN THE NEXT YEAR? “We are working on a number of new products for 2024 and into 2025 as well as the final stages of our Apex to Wellell Global rebrand. The enhanced product range will soon be available to see in our new Wellell catalogue due out very soon.”
WHAT DO YOU SEE AS THE MAIN CHALLENGES FACING YOUR SECTOR? “With social care budgets being reduced the availability of funds for social care is a concern for those who require that service and those supplying into. Couple with that the issues facing staffing and recruitment, and an ageing population, means that the industry is going to be asked to offer cost-effective and creative solutions to help bridge the funding gap. “Herein lies the challenge of producing equipment that is cost effective in patient management, whilst reducing the workload on the caregivers in the acute, post-acute and community sectors.” ARE THERE ANY OTHER PLANS FOR WELLELL OVER THE NEXT 12 MONTHS? “Wellell are always planning exciting and interesting new innovations and approaches to the market. As part of an international business, Wellell UK will be building throughout 2024 on the 2023 successes in the UK and throughout our European regions by bringing the best of each region to benefit the whole organisation. “We have recently placed additional strategic individuals at European level to build our presence across the whole Pan European Region benefitting the UK and each of our subsidiaries. Wellell are investing heavily in the people and products that will ensure a successful and innovative 2024 and beyond.” uk.wellell.com
32 | Supplier Spotlight | thiis.co.uk
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Appearance matters Client compliance has often been a challenge for many clinicians. In this month’s article we look at some of the reasons for this, with a number of case studies illustrating examples of when a solution that has been set up in the clinic with every best intention, often falls apart in the real world. How well can we put ourselves into the positions of our clients, and enhance their endorsement of the solution? Life is a real pain. Our clients do not sit in 90-90-90 text book positions, they are not symmetrical, their ‘comfortable’ lifestyle seated position can lead to increased skeletal deformity, they may not like the look of the equipment that we have prescribed which we know will benefit them, and their support staff haven’t been trained around the correct set-up and use of prescribed equipment, or, perhaps worse, the equipment is sitting in a corner unused. Over and above this, there are circumstances back home which can never be anticipated in the clinic or showroom, or even when an assessment has been made in a person’s home. What can be done to improve this? GAINING COMPLIANCE Having the client involved with the prescription process as much as
possible is vital. With the ‘help’ of the internet many clients may be very well informed, and may have arrived having done quite a bit of research, and think they know what they want – or they have been long-term equipment users and have researched suitable solutions from their peer groups. This at least provides a base to work from although it may present different challenges! The opposite is generally true, however. The majority of people who first meet a mobility challenge have no idea where to start. Through the NHS they may be pointed towards a wheelchair service, and then, depending on local policies, the individuals may or may not meet local criteria for equipment provision. At that point they are often unaware of personal wheelchair budgets, or of the possibility to top up their provision. At the recent UK Stroke Forum conference in Birmingham, one of the practicing physiotherapists whom I
Figure 1. Use of teal coloured thread to enhance the handpiece on the Bodypoint Dynamic Arm Support
met was unaware of these options, so if NHS staff are unaware, what chance is there for the ‘man on the street’? But appearance matters as well. Traditionally, many mobility devices used to be made principally of chrome covered steel. Things changed with
MOBILITY EQUIPMENT ENGINEER TRAINING OUR TRAINING CENTRE PROVIDES OUTSTANDING COURSES, LED BY 1ST CLASS PROFESSIONALS IN A WIDE RANGE OF MOBILITY EQUIPMENT. FOR MORE INFORMATION, PLEASE CONTACT ONE OF OUR FRIENDLY STAFF OR VISIT OUR WEBSITE WWW.MOBILITYEQUIPMENTTRAINING.CO.UK 36 | Let’s get it clear | thiis.co.uk
Figure 2. A choice of head support colours
the advent of aluminium frames, and some choice of colours. But still most ancillary equipment is predominantly black, or at least the chosen NHS provision is black to enable matching and recycling options. After years of persuading, Bodypoint now uses teal-coloured thread as a highlight colour on a number of their positioning products, which gives that extra touch of refinement (Figure 1). Symmetric Designs offers different colours for the backs of their Apex head supports (Figure 2)1, which provides an uplifting personalised highlight. Another idea: for those with chest harnesses, how nice would it be if there were detachable covers, for example, to match the clothing choice of the day. Roho did offer a choice of colourful covers for their cushions at one time, but unfortunately these did not have a great take up, since this meant that Figure 3. Disney-approved wheel covers from Izzy Wheels
dealers would need to carry increased inventory, and black was always going to be the ‘safe’ option. PIMP MY RIDE ‘Pimping up’ one’s chair is a way to get a product looking less like a disability device, and there are various options available. Wheel covers, such as Izzy Wheels’, have been one option (Figure 3)2. As quoted from a report in Vogue: “Izzy Wheels is bridging the gap between fashion and disability, all while armed with creativity and an inclusive message that’s hard not to be inspired by”. Tarta has pioneered the opportunity for client choice from the start, by offering customers to have Tarta’s unique style of back supports supplied with customised finishes (Figure 4). Other personalisation options have been tried (Figure 5)! CAN ASSESSMENT TOOLS HELP? Pressure mapping can be a useful tool for gaining client understanding and acceptance. For a start, pressure mapping has been shown to provide better clinical outcomes. Data from a cushion study showed that on clinical judgement on its own, 21 per cent of clients developed pressure ulcers, whereas pressure mapping combined with clinical judgement and use of a pressure mapping device led to only nine per cent developed ulcers3. In another study, in an ICU, with no use of pressure mapping: out of 320 patients: 16 developed Stage
Figure 4. Examples of customised Tarta back supports
2+ pressure ulcers. With the use of pressure mapping: out of 307 patients: only 1 developed a Stage 2+ pressure ulcer4. At a meeting some years ago, I was discussing the use of pressure mapping with a group of female therapists from a leading US spinal injuries clinic. Their comment was that their clients (mainly men) tended not to be very compliant, but as soon as they showed their clients data from their seating evaluations with a pressure mapping system, the clients were much more compliant, since they believed what they saw on a computer screen much more than what they were being told! In another situation, a wheelchair clinic had a client, a paraplegic, for whom they had supplied a top level ultralightweight manual chair, and top
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level cushion, but he still came back repeatedly to clinic with tissue damage on his buttocks. In desperation, they placed a pressure mapping device under his cushion and set it to take regular readings day and night. When he came back to the clinic, they found that between eight and 11 each night there were no pressures showing, so they asked the client why. “Oh yeah. I go down to the pub every night, and leave my chair behind the bar, and sit on a bar stool with my mates.” I rest my case, m’lud. BEHAVIOURS BEYOND OUR CONTROL This case demonstrates an example of matters that we can not necessarily foresee or anticipate. Another couple of such cases were described by Filipe Correia during his autumn 2023 roadshow with BES Healthcare. One case was that of a young girl in a wheelchair who at meal times was sitting in a strange position with her head twisted away from the midline, and it was therefore difficult to feed her – and this was not how she normally sat in the chair. Eventually someone realised that there was a television always on in the background, almost as a kind of wallpaper. This was being ignored by all the adults, but not by the girl who was twisting her head to a position where she could watch the screen. Her wheelchair position was moved to enable a clear view of the TV, and the problem was solved! Another case was that of what was seen as a surly teenage lad for whom his updated chair and seating appeared to offer an excellent postural solution, but his mother was devastated as he had apparently suddenly started slouching in his seat and hiding his head in his lap. It turned out that the trigger for this change of behaviour had been entirely unrelated to the updated seating solution, but a trip to the orthodontist! As part of the required intervention, a brace had been fitted: the youngster was very self aware of this change and did not want people to see the brace. Gentle reassurance resolved the issue.
Figure 5. A wheelchair does not need to look like a mobility device
One needs to be aware that behaviour in the clinic may also not represent behaviour beyond the clinic. Many clients do strive to please their clinical adviser and probably sit up in their chairs and seating systems ‘correctly’ in the way they perceive their adviser wishes. While being pressuremapped, if they can see the screen, they may try to adjust their posture to give the picture they think is required. This can be a valuable education tool, to show what happens if they move away from the optimal posture. Conversely, a useful tip here is to go off and make a phone call or cup of coffee, and leave the client on their pressure mapping system for a while. The client will resort to the posture that they feel most comfortable with when on their own – legs crossed, arm hooked around the back of the chair, or whatever. Despite your best efforts in the clinic, this is what they will resort to when they leave, and so it’s useful to work with this posture while the client is in the clinic. APPEARANCE MATTERS What we’ve tried to address in this article is the importance of thinking outside the traditional box – client input and acceptance into solutions that can impact on short- and long-term acceptance. The principles of ‘Universal Design’ are important, and every effort should be made to avoid offering equipment that is assistive but where the design gives a visual ‘disability’ message. When a solution created in the clinic does not work, what are the reasons? Is it that it was not suitable for their normal day-to-day activities
1. https://www.symmetric-designs.com/apex-headrest-pads 2. https://www.izzywheels.com/disney 3. Allegretti A et al (2009) Pressure Ulcer Outcomes With and Without Use of Pressure Mapping 11th National NPUAP Biennial Conference pp6-7 4. Siddiqui A et al (2013) A Continuous Bedside Pressure Mapping System for Prevention of Pressure Ulcer Development in the Medical ICU: A Retrospective Analysis. Wounds 25:333-339. 5. Ter Haar MB Covering Mobility Needs in a Care Home. A Case Study. THIIS September 2023 pp38-39
38 | Let’s get it clear | thiis.co.uk
for that client? Are there client-specific behavioural matters to be checked out? Or is simply that the clients, or more specifically their carers, have had little or no education or training in how the prescribed equipment should be used – an all too common a situation around the world5?
‘Let’s Get it Clear’ by Dr Barend ter Haar One in a series of regular resumés of aspects in the world of posture and mobility where there are common misconceptions, and myths to be addressed, to help promote better practice. Further items can be found at www.beshealthcare.net. If you are interested in receiving further information on the topic, please contact barend@beshealthcare.net Dr ter Haar has been involved in seating and mobility for over 30 years, including lecturing internationally, and developing international seating standards.
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Buyers’ guide to walking aids Discover key products to consider offering to customers...
Amble shopping trolley from TGA Mobility The award-winning lightweight and versatile Amble shopping trolley makes shopping easy. Ideal for any trip out the user can sit down on the Amble with two simple steps, by pushing down on one easy-to-press button and then folding down the bar.
With a weight capacity of up to 100kg and suspended wheels for sturdy seating, the user can rest comfortably, whenever they need. Easily attached or detached from the frame, the waterresistant bag can carry up to 30kg at a time.
The trolley comes in two different frame colours and four bag colours. www.tgamobility.co.uk
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Troja 5G rollator from Topro Mobility The redesigned 5G frame has a slender, light appearance. The new slim wheels retain the brand’s well-known stability and shock-absorbing function. Its practical shopping bag is designed with a grey fabric print on the lid. It has a reflector band for visibility and safety in the dark, a practical carrying strap and closes easily with a zipper. The frame holds up to 10kg and has two inner pockets for small items. Its internal braking system and ‘quick-release’ system enable easy change of wheels with tread patterns for different conditions. User-friendly, the rollator offers adjustment for setting the height of the handles. Its memory function retains the preset handle height for easy re-use. www.topromobility.co.uk
42 | Retailers’ Buyers Guide | thiis.co.uk
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HurryCane Comfort Edition stick from Drive DeVilbiss Healthcare The HurryCane stick gives three points of contact for superior balance and stability. It also pivots to help the user maintain balance on inclines, uneven ground and shifting terrain. The large three-tip base conveniently stands on its own when not in use. The ‘comfort edition’ features an improved larger moulded handle to fit the hand and contains new pastel colours: blue, green, pink and black. It has a free-standing design, which can be easily folded for storage, and a pivoting head. Height adjustable from 30.5-37.4" it comes with eight height adjustments and can take a 159kg maximum user weight. A wrist strap and travel bag is included.
The Server XC rollator from Rehasense The Server XC is an outdoor aluminium rollator with a maximum user weight of 200kg and is available in sizes medium and large. For increased user comfort, the Server XC features height-adjustable push handles with a range of 78cm to 112cm, seat heights of 53cm and 62cm and a seat width of 53cm. Adjustable ergonomic hand grips combined with soft wheels with a double PU layer help to ensure outdoor terrain does not cause any discomfort to the user. Additional standard features include a locking system when folded with an incorporated ergonomic carrying handle, maintenance-free responsive braking system and a practical easy-to-remove shopping bag.
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Quattro seat stick from Classic Canes Made in Britain, this four-legged folding seat can be used for balance and support while walking and then opened in a moment into a convenient and comfortable seat. Ideal for those with back pain or anyone who might need a sit down, it is available in three heights and made from lightweight but strong aluminium and canvas. It makes an excellent gift and is often sold in pairs so that a couple can keep them in the car ready for outings, picnics, outdoor events and other occasions when a space-saving seat is useful. www.classiccanes.co.uk
44 | Retailers’ Buyers Guide | thiis.co.uk
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Intelligent Braking System
Intelligent Cruise Control
M o t i o n D i re c t C o n t ro l
DELIVERY l Nationwide delivery & installation l Removal & disposal of old products
Experts in Healthcare Logistics
l Manufacturers warranties honoured
CONTACT US TODAY
l 35,000 Square foot warehouse
0330 445 0099 info@hdd-ltd.com www.hdd-ltd.com
l Owned & operated fleet of vehicles
SERVICING l Annual equipment servicing l LOLER testing & inspection l Bed inspections & servicing l Engineer call-outs for repairs
STORAGE l Short term storage solutions
Your Promises. Delivered.
Cheryl Ladies Ultra Wide Sandals from Sandpiper Shoes The best-selling ladies ultra-wide sandal, Cheryl, has been given a new look recently with a ‘rose/ mosaic’ colour option. This classic twin-strap sandal available in ultra-wide 6E fit, which has been a mainstay of the Sandpiper ladies range for many years, features padded ankle support, extra-long straps and lightweight construction this style will tick all of the boxes for customers with swollen feet or ankles this summer. Suitable for diabetics, Cheryl sandals include a removable, washable insole to accommodate custom orthotic insoles for those customers that require them. Add them to an in-store display in time for spring. The sandals are available in multiple colours and ready for immediate despatch. Sandpiper Shoes: 01295 277377 or sales@sandpipershoes.co.uk
Trive Uplivin Rollator from ProActive Mobility
MEMBER
This rollator offers one-second double folding without bending over. Made of lightweight aluminium, it weighs 6.5kg. Featuring an oxidised finish, its silicone handles provide a soft and comfortable touch. All-inclusive accessories include a backrest, shopping bag, travel bag and cane holder. Easily adjusted handle height from 33.07''-37.79’’ and colour options include green, grey and terracotta brown. The rollator comes fully assembled. www.uplivin.co.uk
Server W walker from Rehasense The award-winning Server W Forearm Walker features forearm supports with height adjustment of 75cm to 98cm (medium) and 90cm to 115cm (large) and depth adjustment (13cm range) for maximum comfort. The supports also feature an integrated hand brake and parking brake lever. With a maximum user weight of 150kg, the lightweight Server W has been designed to be used indoors and outside. The Server W can be easily folded to fit into a car for transportation and this folding design also helps the user walk with a better posture. An easy-to-remove bag clips on along with a practical small net bag are fitted as standard. www.rehasense.co.uk
46 | Retailers’ Buyers Guide | thiis.co.uk
NEW GAS LIFT OVERBED TABLES
NEW PRODUCT LAUNCH
The Alerta Gas Lift Overbed Table features an easy lift handle to adjust the table height with minimal effort. It is finished in oak or walnut and comes with brakes on the two rear castors. The table has a laminate top and comes in both a wheelchair accessible base, and straight leg design.
ALT-GLS Alerta Gas Lift Overbed Table, Straight Leg Base
KEY FEATURES & BENEFITS Available in oak and walnut Wheelchair access base Straight leg base Braking castors Max weight capacity: 15kg Height adjustment range: 80-105cm Table top dimensions: 80 x 40cm
ALT-GLW Alerta Gas Lift Overbed Table, Wheelchair Leg Base
DISTRIBUTOR OPPORTUNITIES Large stock holding for next day delivery
Direct carriage paid delivery available
Attractive distributor pricing structure
Industry leading distributor support
Contact the Alerta Medical team for attractive trade prices, technical information and marketing support.
+44 (0)3452 088 097 | www.alertamedical.com | sales@alertamedical.com
Contemporary walking sticks from Classic Canes For customers wanting a walking stick that is an extension of their personal sense of style and identity as well as a mobility aid, Classic Canes offers a range of colourful, contemporary sticks. Created with stylish people and present-givers in mind, the family firm’s latest designs are based on modern art in various styles, from surrealism to folk art. All Classic Canes patterned canes are height adjustable. www.classiccanes.co.uk
Rollbuddy from TGA Mobility
MEMBER
The stylish solution for indoor mobility, the Rollbuddy, combines an awardwinning design with a sophisticated use of materials. Light in weight, the Rollbuddy can be manoeuvred effortlessly and safely with features such as the variable braking system and adjustable height. The ergonomic and minimalist design blends into any interior. Discreet but always within reach when needed it is available in three colour choices. www.tgamobility.co.uk
Alerta Four-Wheel Rollator with Solid Back from Alerta Medical The Alerta Four-Wheeled Aluminium Rollator with Solid Back is a feature-rich walking aid to assist users both around the house and when out and about. It has a hinged seat with a detachable and foldable backrest for users to rest. Featuring a robust lightweight aluminium frame its quick-fold design makes it ideal for easy transport and manoeuvrability. It comes with a handle lock safety feature, a spacious storage bag, robust wheels for indoor and outdoor use and adjustable height handles. www.alertamedical.com
48 | Retailers’ Buyers Guide | thiis.co.uk
footwear for
extra wide
discover real comfort
or swollen feet
“Finally got some shoes to fit my swollen feet!” Mrs J – Preston
EXTRA WIDE & ULTRA WIDE SHOES | BOOTS | SANDALS | SLIPPERS FOR LADIES & MEN
ADD OUR POPULAR STYLES TO YOUR DISPLAY THIS SPRING!
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SPRING/SUMMER RANGE AVAILABLE SOON... ORDER YOUR STOCK NOW
BECOME A STOCKIST IN 2024 FOR THESE BENEFITS AND MORE... Rapid Delivery FREE Display Installation FREE Seasonal Brochures FREE FREE Marketing Support
PLUS!
MINIMUM ORDERS For footwear NO MARGINS For stockists HEALTHY DROP-SHIP Service available DIRECT ONLINE TRADE PORTAL Order 24/7
CALL US TODAY to discuss all stockist benefits
01295 277377
sales@sandpipershoes.co.uk
Best Extra Wide Fitting Footwear Brand 2020 & 2021 (SME News UK Enterprise Awards)
Topro Hestia rollator from Topro Mobility
MEMBER
Twin Handled Walking Stick from Drive DeVilbiss Healthcare The Twin Handled Walking Stick features a second handle, helping to support the user when beginning to stand from a sitting position or when lowering to sit down. This walking aid in a freestanding design provides three points of contact for superior balance and stability. It also pivots to help the user maintain balance on inclines, uneven ground and shifting terrain. Unlike traditional walking sticks, this new model features a builtin shock absorber to reduce vibrations and improve user comfort. Its side handle can be folded up when not in use. Height adjustable in five increments the stick folds easily into four sections for travel and storage. It has a 360-degree pivoting head and offers a maximum user weight of 130kg. drivedevilbiss.co.uk
50 | Retailers’ Buyers Guide | thiis.co.uk
Hestia is a space-saving foldable indoor rollator. Offering stability and quality, the Hestia’s integrated, extendable stand-up handles allow safe support when standing up and sitting down. The handles can be retracted for unhindered walking. The special tray has a few extras to make it easy to use. It can be used when sitting as there is access from the “walking” side. The handle of the tray can be folded down, which allows it to be carried with one hand. There is also a drink holder and a groove in which a smartphone can be placed.
www.topromobility.co.uk
MEMBER
Bertie Men’s Extra Wide Boot from Sandpiper Shoes Bertie is a men’s extra-wide boot available in a range of sizes (4E-6E) that replaces a previous style, Brett. Bertie feature two touch-fastening straps to better allow them to be secured to a range of different ankle shapes and sizes. They feature a removable insole and include all of the other comfort features. Available in two colours, they include quality leather uppers, padded, seamfree interior and fully supportive, lightweight soles. The removable insole can be replaced with an orthotic insole if required. Sandpiper Shoes: 01295 277377 or sales@sandpipershoes.co.uk
Zoof Classic
Zoof Urban
Colours Available:
Colours Available:
The Zoof Urban sets itself apart from the Classic with a folding single footrest in the middle.
Stop Brake System
www.pride-mobility.co.uk
Quick release to switch between self-propel and transit wheels
Under Seat Storage
Foldable armrests to allow table use
Walking umbrellas from Classic Canes A walking umbrella is ideal for customers who do not wish to use, or be seen, with a walking stick. A fully functioning umbrella combined with a derby walking stick handle for support, a sturdy shaft and a nonslip rubber ferrule mean that all the advantages of a walking stick are present but in disguise. Available with either a checked or a black canopy, the walking umbrella is height adjustable and suits a wide range of users. www. classiccanes. co.uk
Taima XC-Air from DIETZ Mobility UK This robust aluminium outdoor rollator has large wheels with pneumatic tyres, making it ideal for use over rougher terrains. Weighing 9.1kg, a mesh bag, back support, and cane holder all comes as standard. Built-in steering dampers are designed for additional comfort and manoeuvrability. www.dietz-mobility.co.uk
Mobility Accessory Pack from Gordon Ellis This three-in-one solution securely holds cups, torches and walking sticks. Adjustable and simple to use, it is suitable for walking sticks, rollators and frames. Attachments and different size grip inserts ensure a secure grip for the user every time. Fully adaptable and adjustable, this is a useful addition to an end-user’s existing walking aids and is supplied retail packed. No tools are required to fit. www.gordonellishealthcare.co.uk
MEMBER
Four-Wheel Aluminium Rollator with Seat and Bag from Alerta Medical The Alerta Four-Wheel Aluminium Foldable Rollator is equipped with a seat, bag, and independently adjustable backrest. It boasts a unique patented robust quick-fold lightweight frame for easy transport and manoeuvrability. It also benefits from quick-release adjustable-height handles. With a lightweight aluminium frame and robust wheels for indoor and outdoor use, the rollator has a patented quick-fold design for easy transport and manoeuvrability. Other features include a handle lock safety feature and a spacious storage bag. www.alertamedical.com
52 | Retailers’ Buyers Guide | thiis.co.uk
TA I M A ROL L ATO RS
Taima G GT T
Small & Medium
Taima XC
Pneumatic Tyres
Speak to one of our Product Specialists to find out more
0333 011 5844
Taima XC PU Tyres
Taima XC-PU rollator from DIETZ Mobility UK This robust aluminium outdoor rollator has larger wheels for use over rougher terrains. Weighing 9.8kg, a mesh bag, back support, and cane holder all come as standard, with many options and accessories available to suit individual requirements including comfort back support and premium holdall style bag. Built in steering dampers it is designed for additional comfort and ease of manoeuvrability. The rollator features PU tyres to eradicate punctures. www.dietz-mobility.co.uk
R82 Crocodile walking frame from Etac The R82 Crocodile is a walking frame for children and young adults who need assistance with walking. Placed behind the child, the Crocodile allows freedom of movement and facilitates walking in an upright position. The adjustable handles can be positioned conveniently close to the child’s body providing maximum support and stability. It is light, easy to fold and available in four sizes ranging from one year to adulthood. www.etac.co.uk
MEMBER
Torro Rollator from Drive DeVilbiss Healthcare Featuring an easy-fold aluminium frame, this rollator weighs less than 7kg, allowing the Torro to be easily transported. Ideal for both indoor and outdoor use, the sturdy but lightweight Torro features 8" wheels and is easily manoeuvrable, providing increased stability for users. Offering a large and comfortable seat surface it comes with a removable cushioned back support for additional security when seated. Coming in a stylish and modern design, the rollator has ergonomic, heightadjustable handles and reflectors to enhance visibility when dark. It has user-friendly loop brakes and comes with a bag and cane holder as standard. Its maximum user weight capacity is 150kg. drivedevilbiss.co.uk
54 | Retailers’ Buyers Guide | thiis.co.uk
MEMBER
We are hiring!
Over 500 models available from stock
Your dream role in the mobility and access industry could just be a click away... Visit thiis.co.uk/jobs to see all the latest jobs
Please contact us for our trade catalogue: Tel 01460 75686 www.classiccanes.co.uk
STRIDENT CHARGERS & TESTERS THIIS ADVERT JAN 2024_Layout 1 29/11/2023 16:31 Page 1
MOTIVATION THROUGH INNOVATION
TM
Intelligent Battery Charging & Testing The Strident range of Chargers and Testers has been carefully developed to provide consistency of charge resulting in optimum battery performance. Features and Benefits: > Chargers supplied with 3 pin XLR type connector
> Overcharge, overload and short-circuit protection > LED Status indication
MAXIMISE RELIABLE
YOUR BATTERY PERFORMANCE
BATTERY AGM, GEL & LI TESTING
To find out more about the Strident range of Mobility and Medical focused power products please contact our salesteam now. Strident Innovations
Head office address: 50 Turbine Way, Ecotech Business & Innovation Park, Swaffham, PE37 7XD T: +44 (0)1362 300102 | F: +44 (0)1362 300103 | sales@strident.uk.com
www.strident.uk.com
Foldacrutch from Motion Healthcare
MEMBER
Lightweight, strong and foldable, the Foldacrutch is crafted with a lightweight aluminium frame. The folding crutch offers durability and convenience, featuring a simple clipping mechanism that securely fastens the folded crutch for maximum portability. The Foldacrutch adapts to the user’s lifestyle whether navigating city streets or storing it in tight spaces. www.motionhealthcare.co.uk
MEMBER
Ultra 3in1 Rollator from Dash Rehab This newly launched rollator gives the end-user more options. As well as being a rollator it can be used as a powerchair or a wheelchair, making it ideal for a shopping centre or nursing home environment. The product has a 10amp lithium battery with a 10-mile range and a maximum speed of 4mph. A front and rear controller comes as standard. It also comes standard with reversable backrest, detachable leg rests and a small bag. dashrehab.co.uk
Alerta Three-Wheel Lightweight Walker from Alerta Medical The Alerta Three-Wheel Lightweight Walker is equipped with a spacious basket, tray and storage bag, and features a triangular foldable frame and adjustable handle height. It has robust 8” wheels and a lightweight frame for easy transport and manoeuvrability. Lightweight and foldable for manoeuvrability and transport it comes with a handle lock safety feature and a tray with raised edges. Robust 8” wheels make it ideal for indoor and outdoor use. www.alertamedical.com
56 | Retailers’ Buyers Guide | thiis.co.uk
THERE’S A BONUS DAY THIS MONTH* 29
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First Senior insurance is authorised and regulated by the financial Conduct Authority. Firm Reference Number 308478. First Senior Insurance Services Ltd is registered in England and Wales. Company Registration Number 3504591. Registered Office: Unit 2 Cotswold Business Park, Millfield Lane, Caddington Bedfordshire, LU1 4AR. First Senior Finance is authorised and regulated by the financial Conduct Authority. Firm Reference Number 726510. First Senior Finance Ltd is registered in England and Wales. Company Registration Number 3120962. Registered Office: Unit 2 Cotswold Business Park, Millfield Lane, Caddington Bedfordshire, LU1 4AR.
Taima GT rollator from DIETZ Mobility UK This lightweight aluminium rollator is available in both small and medium sizes. Weighing 5.3kg the rollator comes with a mesh holdall-style bag, comfortable back support, and cane holder as standard, with many options and accessories available to suit individual requirements. The rollator has built-in steering dampers for additional comfort and ease of manoeuvrability. www.dietz-mobility.co.uk
Open flat slippers from Sandpiper Shoes These open flat, extra-wide slippers are designed to be opened out completely flat and “rolled up” around even the most swollen or bandaged feet. Perfect for those customers suffering from extreme oedema or bandaged feet there are no internal seams in the toe box, making them excellent for diabetics, with a reduced risk of irritating sensitive feet or toes. These slippers feature the Sandpiper ‘two-in-one’ fitting system with a removable insole to adjust the width fitting as required. Slippers are machine washable at low temperatures, helping to keep them fresh. Available for ladies (Wendy) and gentlemen (Walter) these slippers are available in sizes 3-9 for ladies and 6-13 for men. Call 01295 277377 or e-mail sales@sandpipershoes.co.uk
Saljol Allround Rollator from Rollz The eye-catching Saljol Allround Rollator is a crossover rollator that is agile and easy to manoeuvre in the city as well as off-road in the countryside. It features a lightweight aluminium frame, cork armrests to avoid pressure points on the forearm, and a bag that can carry up to 5kg. It can be converted to one-hand brake. www.rollzmobility.co.uk
58 | Retailers’ Buyers Guide | thiis.co.uk
MEMBER
Limted stock in now!! At an amazing price of
£845
Ezi Fold raveller
NEW AND IMPROVED EZI FOLD TRAVELLER
15Kg without battery 2 x 200w motors 2 x 5.2Ah battery packs Attendant control (optional extra) Upgraded arm rest UK/EU certificate MSDS certificate for air travel Available in black or brown frame Motability accredited
Contact Ian or Chris today on 01422 323 888
MONARCHMOBILITY.COM
Space LX rollator from Rehasense MEMBER
Olympos AllTerrain Rollator from Topro Mobility
A winner of the THIIS Retailers’ Choice 2022 award, the Space LX rollator combines intuitive design, smooth lines and high-strength alloy materials. Weighing a lightweight 5.8kg the rollator is easy to walk with, lift and turn, whether used indoors and outside. To ensure the user maintains a good posture, ergonomic height-adjustable handles with indexed settings provide excellent user comfort while increased safety comes from the maintenance-free hand brake and parking brake. The Space LX can be easily folded and kept in position thanks to the A-lock system which also acts as an ergonomic carrying handle. It is available in medium and large with a maximum user weight of 150kg. www.rehasense.co.uk
The Olympos All-Terrain Rollator (ATR) offers a solution for customers who enjoy being outdoors but feel that kerbs, cobblestones and rough terrain are a challenge. Coming in a choice of colours the rollator has large outdoor wheels and offers reliable and comfortable grip on uneven ground and cobblestones as well as on sand or gravel. There are thoughtful extras such as a basket for an oxygen bottle or even a guide handle for a companion. Ideal for day trips the Olympos ATR is easily folded for a car or any public transport. www.topromobility.co.uk
Yonder folding walking stick from TGA Mobility This simple and compact folding walking stick works for every occasion. It can be easily folded down to 36cm with the press of a button, making it ideal to fit in small bags, baskets or the car. Made from high-quality lightweight aluminium it is designed with the user in mind for complete comfort, safety and support. MEMBER
60 | Retailers’ Buyers Guide | thiis.co.uk
www.tgamobility.co.uk
SEE US AT NAIDEX ON 20th - 21st MARCH STAND E 120
Empowering your mobility
ECO ASSIST+ ICON 30 FAF Rehasense UK
+44 (0) 0333 220 0704
ukadmin@rehasense.com
www.rehasense.co.uk
STRIDENT NAIDEX THIIS ADVERT JAN 2024 ARTWORK_Layout 1 19/01/2024 15:32 Page 1
MOTIVATION THROUGH INNOVATION
TM
Showtime! with Strident We will be showcasing our range of Mobility and Medical focused power and traction products at Naidex 2024.
Naidex provides the perfect opportunity for both trade and end-user customers to talk to Strident industry professionals about their mobility power and traction requirements. Stand visitors will also be the first to see new innovations from Strident being debuted at the Naidex show.
We look forward to seeing you there!
To find out more about the Strident range of Mobility and Medical focused power products please contact our sales team now. Strident Innovations
Head office address: 50 Turbine Way, Ecotech Business & Innovation Park, Swaffham, PE37 7XD T: +44 (0)1362 300102 | F: +44 (0)1362 300103 | sales@strident.uk.com
www.strident.uk.com
Dietz Mobility The Taima GT is a lightweight aluminium rollator available in both small and medium sizes. Weighing from just 5.3kg, a mesh bag, back support, and cane holder come as standard. Built-in steering dampers offer additional comfort and manoeuvrability.
If you are an independent retailer, distributor or installer you can now get access to exclusive deals, offers, promotions and discounts from leading manufacturers, suppliers and distributors with the THIIS Discount Club, enabling you to pass on savings to your customers! If you are a supplier interested in promoting your products in the THIIS Discount Club please get in touch with Joe Fahy now on 07384 258 372 or via email at joe.fahy@ bhtaengage.com to find out the rates. DISCLAIMER: All offers available until the end of February 2024.
62 | THIIS Discount Club | thiis.co.uk
Special offer: £135 per unit with delivery free of charge (usual trade price is £155 per unit plus £9.99 delivery) Offer code: Quote ‘ThiisTaimaFeb24’ when you e-mail orders to: orders@dietz-mobility.co.uk www.dietz-mobility.co.uk
Monarch Mobility The Monarch Air is a feather-light scooter made from super-strong magnesium alloy. This four-wheel scooter feels safe to operate asit offers the user the perfect driving position. Special offer: 11 per cent (RRP IS £2,295) Offer code: Quote ‘THIIS11’. Call either Chris or Ian on 01422 323 888 or email trade@monarchmobility.com monarchmobility.com
Drive DeVilbiss Healthcare The AstroLite (10Ah) is Drive DeVilbiss Healthcare’s lightest splitable scooter, with the heaviest part weighing 9.9kg and it features all-round suspension providing a supreme and comfortable ride. Special offer: £879 (black only), saving on the usual £949 trade price Offer code: Quote: ‘THIIS Discount Club’ when placing your order by calling 0845 0600 333 www.drivedevilbiss.co.uk
Motion Healthcare Lightweight, strong and foldable, the Foldacrutch is as convenient as it is functional, making it ideal for people with limited mobility. Special offer: £10 discount, from RRP £35 to £25. Offer code: Quote ‘THIISFC24’ when placing an order by calling 0844 257 8150
www.motionhealthcare.co.uk
THE ERGO LITE 2, PROUD WINNER OF
The Ergo Lite 2 transit weighs just 8.5kg complete and the self-propel breaks down to 6kg making them among the very lightest wheelchairs available on the market.
Karma mobility ltd Unit 6 target ParK, redditch Worcestershire b98 8yn T: 0845 630 3436 E: info@karmamobiliTy.co.uk www.karmamobiliTy.co.uk
Ergo Lite 2 Self Propel Wheelchair
Ergo Lite 2 Transit Wheelchair
WHILL C2
Style. Freedom. Independence. The Whill C2 promises great design and award-winning innovation to suit any lifestyle. Bluetooth technology allows control of the WHILL remotely through the simple smartphone app. Turn on the spot using the omni-wheels for the tightest turning circle on the market. It’s tough too – the suspension provides the ability to tackle gravel, grass or uneven surfaces with comfort and control. It disassembles easily into four lightweight pieces that easily fit into a standard car boot.
tgamobility.co.uk | trade.sales@tgamobility.co.uk | 01787 888 106
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