The World of Hospitality - Issue 46 2022

THE WORLD OF

HOSPITALITY Hotels, Bars & Restaurants

Issue 46 2022 | £4.99

CANTON AVENUE Canton Bazaar Reconstruction Design of Westin Pazhou Hotel

HUB BOX Hub Box Brings Burgers, Beer & Cornish Coastal Vibes To A Venue Near You…

BRIDGE FIFTEEN Michelin trained chef launches a new restaurant at an award-winning gastropub

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CONTENTS

Issue 46 Contents The Team Managing Editor

Antony Holter antony@theworldofhospitality.com

Editor

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Simone Couture editor@theworldofhospitality.com

Sales Director

Jamie Bullock jamie@theworldofhospitality.com

Sales Manager

Gina Stefano gina@theworldofhospitality.com

Editorial Manager

Karen Jackson editor@theworldofhospitality.com

Publishing Director

Martin Holmes martin@theworldofhospitality.com

Creative Director

Josh Holmes BSc josh@theworldofhospitality.com

Studio Designer

Richard Bland richard@theworldofhospitality.com

Accounts Department

Rachel Jackson accounts@theworldofhospitality.com

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HOTEL NEWS

Canton Avenue - Canton Bazaar Reconstruction Design of Westin Pazhou Hotel - M O K D ESI GN Reconstruction Design of Westin Pazhou Hotel The Westin Pazhou Hotel (Guangzhou) was jointly built by China Foreign Trade Center (Group) and Starwood Hotels and Resorts International Group.

It is located in the center of the world-renowned Guangzhou International Convention & Exhibition Center, with excellent city skyline or Pearl River views. From the hotel, all exhibition halls of the Canton Fair can be reached through a sky corridor.

The all-day garden restaurant, lobby bar, and outdoor sunroom, redesigned by MOK Design, are located in the central area of the first floor of the hotel. The well-lit sunroom, with its traditional color mosaic patchwork and textured terrazzo floor, embodies the perfect combination of tradition and modernity.

The outdoor sunroom, a large transparent space fully enclosed in glass, is the highlight of the renovation design. The space can accommodate up to 107 people for simultaneous dining. By day, guests can enjoy the mental and physical benefits of dining within the embrace of warm sunshine. By night, guests can indulge in an evening of delicious food with wine, with sunset and starry sky external views, ideal for a romantic experience.

Canton Bazaar “Canton Bazaar”, the name of the all-day garden restaurant, references the abundant flavors of a Cantonese food market. The designer adhered to the design concept of “An oasis in the city, a garden full of vitality”, and incorporated elements such as the theme of the Canton Fair, the concept of the

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HOTEL NEWS

Italian mosaic factory to be used for mural making.

The main elements of the screen are: the Zhenhai Tower, bombax ceiba, harbour, Guangzhou Tower, merchant ships, seagulls, and cloud patterns, which vividly reproduce the prosperity scene of “All kinds of goods in the world are imported into China from overseas. Tens of thousands of wine shop owners take care of each other in business”. Servings as the background of the lobby dining area, it subtly contributes to the creation of the atmosphere.

One Belt One Road, the historical background of the Maritime Silk Road, and the authentic Lingnan culture of Guangdong. Additionally, the space was redesigned in the form of “The Market”, a division of 9 specific DNAs: “The Baker’s Corner”, “The Juicery”, “Farm To Table”, “The Fisherman’s Table”, “Open Kitchen”, “Communal Table”, “Green Sanctuary”, “Partition Wall”, and “Locavore Corner”, collectively contributing to a fashionable, youthful, and diversified gourmet oasis reflective of Guangdong characteristics.

Garden, Sunlight and Gourmet

The MOK design team devoted a great deal of time to the brand characteristics of the two groups, as well as to the historical culture of Guangdong.

Elements incorporated into the design include some geographic characteristics of Guangdong, which serves as a stop on the Maritime Silk Road.

Other elements reflect the main products exported by the Maritime Silk Road - porcelain, bronze, and Cantonese embroidery - as well as the development history of the Canton Fair.

As the designer said: I hope people feel relaxed when they enter this space, instead of rushing to take pictures.

At the junction of indoor and outdoor, in addition to a tea bar in the corner where you can wait or rest, a bigger surprise awaits - the outdoor garden.

The scenery and objects of the garden drive all of the senses. A piece of greenfield was “transplanted” to the front hall, where you can breathe the fresh air, hear the crisp birdsong, see the brilliant colors, and touch the textured materials to heighten your mood. The 6-meter-high transparent space is bright and wide. Plenty of daylight contributes to an impressive, dreamy scene. There is also a tea bar

This mosaic mural was originally created by contemporary artist, Ms. Zhang Haiyan, who later drew the manuscript of this mosic mural with colored lead for this program along with designer, Li Yanfang. The manuscript was then sent to an

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HOTEL NEWS

where you can drink. The hotel’s unique location, and the transparent, bright, and natural restaurant outdoor sunroom, make it a primary choice for many wedding banquets and conferences.

Market and Open Kitchen The style of the restaurant is modern and elegant, combined with the form of “The Market”. It has an enclosed, island-style baking “market” and “The Juicery” area, as well as an open kitchen featuring a variety of Cantonese flavors and Asian cuisines.

The high-class, yet simple style of the restaurant includes elegant, light-colored marble textures, grille elements, and warm, light brown tones. The interior can accommodate a total of 219 people.

Through an in-depth analysis of the flow of people and business models, the design team aimed to create both a completely independent private space, and a large-scale open area, combining in an independent and integrated market format to meet the various needs of its customers, as well as the needs of its multi-period operations.

Marble and grille elements are used in “The Juicery” area, which is visually connected to the Baker’s Corner.

The simple golden chandeliers are like tangible musical notes, jumping into the cups of guests. The diversity of the space allows for communicative group gatherings, or tranquil moments alone.

Artistic Division The design of this space has both function and aesthetics, and it also generates economic benefits. In detail, MOK flexibly uses glass screens, grilles, and greenery to separate the open dining area, the private room, and the VIP room in the lobby.

The layout of the open dining area and the VIP room is semi-open and semi-private, and light can flow freely in both spaces. The designers constructed the boundary of the space poetically. On the wall of the VIP room, the designers have ingeniously arranged a world map with a black metal frame, echoing the frame color of the glass screen, the material, and shape of the indoor chandelier,

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HOTEL NEWS

and the black and white photos on the wall. Their appearance differs when viewed from different angles. At the entrance, the designers used green plants to decorate the wall, and also dotted the lobby with green plants. The large-leaf green plants not only ensure the privacy of the space, but also ensure the transparency of light and air circulation.

As the designer said, “I don’t want to create fast fashion designs that will soon become obsolete, but rather use the most simple decoration and design techniques to meet the function, consider the economic benefits, and attach importance to the communication between people. The reconstruction design of the all-day dining restaurant in the Westin Pazhou Hotel not only conforms to the aesthetics, but also reflects the local culture and history. The precise and poetic design and application of wellconnected materials with art and design, which inspire guests and enhance their dining experience.”

Technical sheet

Project Name: Reconstruction Design of Westin Pazhou Hotel Design Scope: All-day dining restaurant, indoor and outdoor lobby bar, outdoor sunroom Design Company: MOK Design Design Team: Eddie Mok, Sandy Lee, Bill Ho, Victor Chui, Ryan Yuan, Deng Xiayun Project Address: Fengpu Middle Road, Haizhu District, Guangzhou Project Area: 1406m²+115m²+357m² Photographers: Sanxiang Photography - Zhang Jing, Weng Xiaodong Client Team: Xie Yingqun, Tang Tianying, George Xiao, Liu Xiaofeng, Chen Guangxian Special Thanks: Zhang Haiyan, Director of Traditional Chinese Painting Painters Association, Ma Qianqian, Li Meng, Foshan City Arts and Crafts Masters

About MOK Design

MOK Design Co., Ltd. was established in 1992 by the famous Hong Kong designer, Mr. Mok. This Hong Kong-based company established an office in Guangzhou in 2018. This is an architecture and interior design company with an excellent creative team and many years of design experience. We uphold the concept of “Persist in Innovation & Enjoy the Process of Designing”, and are skilled at finding the essence in project design. Our design projects are spread across more than 10 cities around the world, and we have won multiple international design awards. So far, MOK has reached in-depth cooperation with Swire Group (Hong Kong), Shenye Group, Sun Fook Kong Real Estate, China Resources Land, Hongkun Group, Marriott Group, and other well-known companies.

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FOOD & BEVERAGES

Caribbean Beverages 100% Organic Premium Drinks Brand, Bringing Real Flavor to the Table.

- OTC BEVER AGES An amazing business idea passed through Shirley’s mind during her father’s 80th birthday party in 2017.

As she gazed around the room full of guests her thoughts turned to the homemade drinks they were consuming - ginger beer and sorrel - and how these are often sold in understated plastic reusable bottles on the shelves of many Caribbean restaurants and takeaways. Shirley says, “I thought, surely there’s a better way of presenting this? My and my children’s generation, are not going to do what my father’s generation and the generation before did, which is making the drinks at home.”

Shirley’s background was miles away from the drinks industry. After spending time working for local government, she spied an ad in the Evening

Standard that caught her eye and went along to a wine and cheese evening – which landed her a customer services role in the world of Market Data and investment banking. After 30 years working in the City for companies Telerate, Deutsche Bank and HSBC, she was ready for her next challenge – the birth of OTC Beverages. OTC offers those same drinks served at her father’s 80th birthday party; sorrel and non-alcoholic ginger beer in bottles and cans (a third flavor coming soon!). These drinks are now stocked in take-aways and corner shops across London.

Although beverages are a new industry for her, Shirley says there have been plenty of transferable skills from her former life in finance. “It’s the skills I acquired from project management and juggling a number of programs within large organizations,” she

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FOOD & BEVERAGES

explains. “It’s also speaking to a lot of people, asking questions and ultimately doing research. I used all those skills to look for the right people to work with, networking, and assessing how the packaging and bottle design was going to look. In the end it’s all about people, and how you get on with them.”

From the start, Shirley knew she didn’t want to be brewing up drinks in her own kitchen, but says it took some time to perfect the recipes in the factory. She adopted a less-is-more philosophy to their formulation - keeping the various components to a minimum and using only identifiable quality ingredients such as organic cane sugar instead of artificial sweetener. She emphasizes the natural health benefits of ginger and sorrel, as well as their potential in an ever-growing market for noand low-alcohol drinks. And her flavors are already proving popular, with OTC Beverages shortlisted for a number of accolades including the Great British Food Awards in 2020. In the summer of 2021, OTC received an award for the ‘Best Traditional Caribbean Drink Company’ at the annual Lux Life Magazine Food & Drink and in March 2022 received the Award for Excellence with E2 Media – Food & Drinks Category.

Shirley is now working to bring her products to more locations in London, and has plans for the rest of the world as well. There’s a few logistical wrinkles to iron out, although her medium term goal is to bring her sorrel and ginger beer to America and Africa.

“It’s at the stage where I’m growing the brand, I’m building momentum, and when consumers go to a shop to purchase a drink, I want OTC to be an identifiable brand of choice”.

For more information and to place your order, visit: www.otcbeverages.com www.instagram.com/otcbeverages

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FOOD & BEVERAGES

Michelin-Starred Dining With Luxury Accommodation At Leonardslee Lakes & Gardens - L EON A R D S LAK ES & GAR D ENS South Africa’s Cape Winelands – where Estate Owner Penny Streeter OBE hails – are home to phenomenal vineyards featuring fabulous food, exceptional accommodation and spectacular surroundings. Closer to home, nestled in the heart of West Sussex, emulating this all-round gastronomic experience is the stunning Leonardslee Lakes and Gardens, now featuring beautiful bedrooms alongside its Michelin-starred restaurant and stunning Grade I listed 240-acre gardens.

STAY Standing majestically atop of a valley with panoramic views of the estate is the 19th century Italianate mansion now housing 10 new individually designed en-suite bedrooms, providing the perfect place to retire after experiencing Executive Chef Jean Delport’s Michelin-starred Restaurant Interlude.

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FOOD & BEVERAGES

Located on the first floor and accessed by a magnificent hallway and galleried landing – bathed in natural light from an original domed atrium – each individually designed and luxurious bedroom features the fabric and wallpaper style of a quintessential British interior design house including Lewis and Wood, Nina Campbell, Penny Morrison and Sanderson. Overseen by the Johnston Parke Interiors studio and architects Gould Baxter, the focus is on artisan composition and sustainability, antiques sourced to reduce environmental impact and furniture commissioned from suppliers who make their products in the UK.

showers, many with the addition of freestanding roll-top baths.

As well as a mix of vintage pieces and contemporary art, all bedrooms feature wine fridges containing Estate wines from The Benguela Cove Lagoon Estate, king or super king beds and opulent Calacatta marble bathrooms with walk-in waterfall

Prices start from £350 per night in a Classic Room.

Estate Owner and award-winning entrepreneur Penny Streeter OBE says, “We’re delighted to see the launch of the new accommodation as it allows visitors from afar to stay and enjoy the full Leonardslee experience – from the beautiful gardens to classic afternoon tea and wine tastings and dinner at Michelin-starred Restaurant Interlude.

Our neighbouring property, Mannings Heath Golf and Wine Estate, also offers guests the opportunity to enjoy a round of golf or two during the stay.”

www.leonardsleegardens.co.uk/leonardslee-house

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FOOD & BEVERAGES

DINE Designed by native South African Executive Chef Jean Delport (only the second SA chef to be awarded a star), Michelin-starred Restaurant Interlude offers guests a seasonal multi-course tasting menu and the ambience of an intimate dinner party within the estate’s Italianate mansion.

Interlude’s tasting menu takes you on a breathtaking and unexpected gastronomic journey through the flavours and textures of the woodland gardens at Leonardslee using ingredients foraged, cultivated and grown on the estate, or local farms. With its South African influences, the seasonally changing menu – of up to 21 courses – features dishes such as bracken fiddleheads, pine and burnt butter; brown choux with dandelion and hazelnut; rabbit eats carrot; middle white pork with lobster and wild garlic; estate deer, skilpadjies and juniper, and Leonardslee honey, salted caramel and whisky.

Curated by Head Sommelier Ndosi Gumede the fine-dining restaurant also features award-winning wines from owner Penny Streeter’s family-run South African vineyard, Benguela Cove Lagoon Wine Estate in Hermanus.

Other gastronomic offerings include a range of indulgent afternoon teas – creatively prepared by the Michelin-starred kitchen – bespoke picnics to enjoy in the gardens, in-depth tutored wine tastings and educational tours on English wine-growing around the 3.1-acre pinotage vineyard. England’s first pinotage vineyard, planted at Leonardslee in 2018, will release its first English wine next year.

Restaurant Interlude Sample Menu £145 per person, www.restaurant-interlude.co.uk Afternoon Tea www.leonardsleegardens.co.uk/ afternoon-tea-at-leonardslee-house

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FOOD & BEVERAGES

EXPLORE The gardens are designed around seven interlaced lakes set in a steep valley, offering a variety of walks with stunning views. Famed for outstanding displays of rhododendrons, azaleas, camellias, magnolias, bluebells and the beautiful ornamental rock garden, there are numerous places to explore throughout the 240-acres of Grade I listed gardens, parkland, lawns and forest areas, with an abundance of fascinating fauna as well as flora. Walkers can see a rare colony of wallabies introduced in 1889, as well as several species of deer.

Visitors can also enjoy the newly opened Sculpture Park currently showcasing ‘The Walk of Life Exhibition’ featuring more than 80 individual sculptures by renowned artist Anton Smit, or pop into the Dolls’ House Museum. Leonardslee also offer a year-round programme of visual, music and performance arts, including crafts fairs, pop-up restaurants and other entertainment.

Leonards Lakes & Gardens

Brighton Road, Lower Beeding, Horsham, RH13 6PP www.leonardsleegardens.co.uk I: @leonardsleegardens | @leonardsleehouse | @interludesussex F: Leonardslee Gardens T: @leonardsleeG | @Interludesussex

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FOOD & BEVERAGES

Bespoke Book Collections To Educate, Entertain, Inspire - C E R E A L PARTN ER S UK At Cereal Partners UK we have been in regular contact with our Hospitality customers throughout lockdown, continually looking to support their needs during this difficult period, in particular around practicality.

Many of our customers have reviewed their Food Strategy and prioritised guest safety in their plans.

As a consequence, we have seen a significant increase in demand for our Box Bowls Single Portion Packs, which customers have turned into a convenient post COVID solution.

Whether this is an in room offering, table service or a takeaway breakfast, our portable portion packs

of some of the UK’s most loved cereal brands have been a key topic of conversation.

Key features guests look for in their breakfast when staying away from home are quality and variety, with many guests seeking familiarity with some home comforts. And that’s what our cereals are offering, with wholegrain as the number one ingredient.

Guests want to feel safe when staying within a venue and reassured that all precautions are being taken to minimise risk whilst vaccinations continue to be rolled out.

www.nestle.com

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FOR MORE INFORMATION PLEASE CONTACT MIKEY.BILLINGHAM@CPUK.NESTLE.COM ® Reg. Trademark of Société des Produits Nestlé S.A. SHREDDED WHEAT is low in saturated fat. Reducing intakes of saturated fat helps maintain normal blood cholesterol levels. It’s important- to15 have - a varied, balanced diet and healthy lifestyle.

FOOD & BEVERAGES

High-End Bubble Tea Entrepreneur’s Growth Plans Already Underway - L EON A R D S LAK ES & GAR D ENS The future looks bright for high-end bubble tea entrepreneur Anh Pham, with plans to expand her empire already underway.

Anh opened her first premium bubble tea room, Paeonia, in the royal borough of Windsor in October and, such has been its success, that negotiations are already underway for a second site, this time in west London, in early 2022, with plans to have five venues throughout Berkshire and the capital by the end of the year. She’s also had interest in opening a Paeonia in Paris.

She said: “Paeonia has brought a unique, highend experience to Windsor, where customers can expect premium bubble tea inspired by the flavours of Taiwan, and my intention is to expand quickly, first in Berkshire and west London, but I would eventually like to see Paeonias all over the UK and further afield.”

Anh moved to the UK from her native Vietnam to study at university in Bristol, but fell in love with the royal borough. An avid royalist who even had her own corgi, she immediately wanted to put down roots in the town.

Acclaimed foodie Anh has spent the past decade working in the UK’s hospitality industry. A tea lover with a strong passion for food and beverages, she has tasted bubble tea all over the world and set about creating her own recipes – unlike anything currently on offer in the UK. With queues out of the door on launch day, regulars already visiting the classy tea room daily and demand for her premium bubble teas being so strong that she sold out of ingredients had to close for 24 hours to restock, Anh was confident that her hugely-Instagrammable tea room would be such a soaraway success.

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FOOD & BEVERAGES

She said: “There is nothing quite like Paeonia in the whole of the UK. Originating in Taiwan in the 1980s, the last few years have seen an increasing amount of bubble tea shops open in the UK, with 2020 in particular seeing a boom in popularity.

“What makes Paeonia different is that all of our bubble tea is made using a Teapresso Machine imported from Taiwan – the first UK shop to use this piece of equipment.

“Unlike other bubble tea shops, every bubble tea at Paeonia is made to order, ensuring better flavour, freshness and taste. We brew hundreds of cups of tea every day and I taste each and every batch myself. If it’s not good enough, I reject it and we start again. I want everything to be perfect, so our customers only taste the very best.”

Bubble tea is a tea-based drink served cold, hot or iced with chewy tapioca pearls providing an addictive mix of textures. The house favourites are the fluffy cheese crème brulee with tapioca pearls and fluffy dirty mess - milk tea with brown sugar pearls, fluffy cream cheese and Oreo crumbles - but you can choose from a multitude of fruit and milk flavours.

Simply choose your tea, your ice level, the amount of sweetness and then your toppings, with hundreds of combinations to choose from.

You can also expect limited-edition flavours alongside rotating seasonal specials and the option to make tea with a variety of plant-based milks, including oat, coconut, almond and soya, with all popping balls and jellies being plant-based, making Paeonia vegan-friendly.

Attention to detail is key in the design of Paeonia, which has a five-star hygiene rating, and each space will follow in the high-end footprint of the Windsor store.

A stone’s throw from Windsor Castle, no compromise has been made on the interior design, with its pink and green theme, luxe floral decoration and chic lighting creating an up-market space which is already proving popular with Instagrammers. www.paeoniacafe.co.uk www.instagram.com/paeonia.bubbletea

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C AT E R I N G E Q U I P M E N T

Platemate - E V E RY T H I NG RUN S SM OOTHLY Who are we For more than 30 years we have been trying to solve mise and place problems within kitchens and hospitality. Pre-prepared plates need to be stored somewhere that is easy, convenient, safe and effective, this is what our products can offer.

Our founders experienced the difficulty and inconvenience concerning mise and place problems themselves and that is why they created our products. Our products are sold through dealers and wholesale as we are the place where it all starts, the manufacturer.

What we offer Efficiency and effectiveness are the main targets our products are going for. Creating the opportunity for you to store your pre-prepared plates anywhere you like, even in the fridge and refrigerator. This will help you to save space and time during your activities.

Every model can be adjusted to different plate sizes, up to 42 cm in diameters. Our smaller models, such as our table models and wall model are easy to store and are perfect for smaller kitchens and buffets. The bigger models, the collapsible and the twin model offer solutions on a bigger scale.

products. Sustainable and conscious materials are one of them, using these materials creates a longer lifetime, and besides that, if certain parts need to be replaced there are also options to order spare parts so your product can live even longer.

The materials used are of high quality, that will be able to survive the jungle in the kitchens since that is how it is sometimes. Special parts, such as our wheels and extra pins will keep your plates in place and allows you to move the models over uneven terrain.

How to get your Platemate As already mentioned, we offer our products through retailers and wholesale, these are the places to be if you want to get your hands on one of our products. On our website, we have our dealers list, where you can find the dealer that is closest to you. Imagine a situation in which you don’t have to think about storing your pre-prepared plates, and how to move them, our products offer the solution.

Let’s start making your kitchen more effective and efficient.

You can always contact us about anything via www.platemate.com

Benefits and sustainability Besides making your kitchen more effective and efficient there are other benefits concerning our

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WITH PLATEMATE EVERYTHING RUNS SMOOTHLY

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Engelenburgstraat 23, 7391 AM Twello, Tel: 0031 (0) 571275558, Email: Mailbox@platemate.nl

CHO OS E A NOTHE R GR EAT I NGR EDIE N T It doesn’t just have to be the food you serve which is carefully sourced. Use Denby tableware, handcrafted in Derbyshire for over 200 years.

CREATE MEMORABLE FOOD MOMENTS Making great food look beautiful has always been one of Denby’s core values and Denby’s handcrafted ceramics are perfect for restaurants, cafés and hotels looking to differentiate their venue from the masses.

The hardy Derbyshire clay, the secret glaze recipes and the generations of craftsmanship along with the magic that happens in the kiln creates a parallel with the work of the chef - quality ingredients, expertly combined then brought out of the oven to create memorable food and drink moments that diners will love.

New from Denby Denby’s artisan handcrafted collections of beautiful and unique ceramics provide a stunning canvas for all styles of cuisine. Still made from local clay using traditional handcrafting techniques and time-honoured skills, each piece of Denby passes through at least 20 pairs of hands before it gets the Denby stamp of approval. Fully vitrified, Denby ceramics are rigorously tested to tough industry standards and perform extremely well against hospitality criteria without detracting from its beauty nor limiting choice (for example there are over 40 bowl shapes available).

Denby appeals to restaurants who want to stand out from the crowd. A hospitality favourite for over a century, from entrée dishes of the 1900s, trusted by Coffee & Tea Houses in the 1920s, relied on in school dining halls through the 1950s and ’60s to boutique hotels and Michelin starred restaurants today.

Joining the Denby portfolio recently is award winning ‘Modus’ with new shaped plates which have been designed to sit proud off the table making them easy to lift and carry in service. Also new is ‘Impression’ with a colourful pebble texture which mixes blue, charcoal, cream and pink together with contemporary patterned accent pieces. Impression also has a new plate design which features a deep walled rim which frames the food for chef’s presentation and offers great stackability.

Recently winning the Tableware International Award of Excellence for Serveware is ‘Statements’ which doubles as display pieces and wall art as well as impressive serving.

Denby is available from regional distributors in the UK supported

by Denby’s Area Account Managers and Customer Support Team. Internationally Denby supplies hospitality venues in the Middle East, Far East, Europe, Scandinavia, USA, Russia and India. Denby has prestigious customers in hospitality developments in Dubai and Hong Kong and supplies the Conran Café in South Korea. Also, in Israel it has supplied the country’s biggest wedding venue.

Denby has never lost sight of the importance of the quality of its ceramics and is also confident enough in its pottery to offer a 10 year edge chip warranty on Modus and Impression and other popular hospitality patterns. Our hospitality customers are also more than ever aware of the importance of sustainability and Denby has long had the environment at the front of its mind.

It was the first UK tableware manufacturer to be able to claim ‘zero to landfill’ for all its process waste and one of the few potteries to be ISO 14001 accredited.

For details of Denby’s green credentials along with the latest Hospitality Product Guide and Test & Criteria matrix please visit: www.denbypottery.com/hospitality.

BAR NEWS

Henson’s Bar at Mimi’s Hotel Launches Decadent New Cocktail Menu - H E NSON’S BAR Soho cocktail bar Henson’s at Mimi’s Hotel, launches a brand-new cocktail menu celebrating forgotten classics that blend historical practises with the contemporary spirits. Under the expert guidance of bar manager Francesco Delfino, the new menu includes five distinct chapters; Signature, Aperitivo, Classic, Vintage and Mocktails. A regular haunt for the vibrant Soho crowd, Henson’s Bar is a luxurious sanctuary in the heart of the city.

Forgotten Classics

Highlighting the venue’s passion for cocktails from a bygone era, Henson’s Bar has included Vintage cocktails on their menu for the first time. These include the Martinez, which can be traced back to 1880’s, made with Crocodile Old Tom Gin, Del Professore Classico, Maraschino Luxardo and orange bitters and the White Lady, originally conceived by Harry MacElhone in 1919 at Ciro’s Club in London, a combination of Creme de Menthe Tempus Fugit, Cointreau and lemon juice.

Icons Reinvented

Signature cocktails feature inventive reinventions from Francesco and his team. Truffle In Paradise; a luxurious serve, featuring truffle oil fat washed Maker’s Mark 46 combined with cocoa-like and buttery Cacao Tempus Fugit finished with Angostura bitters. The fruity BananaRama brings together ecoconscious Discarded Banana Rum, Brixton’s Market Row Rum, banana liqueur and lime for a truly tropical taste.

Classico Italiano

A cornerstone of La Dolce Vita, Aperitivos play a dominant role on the menu, perfect for pairing with the bar’s charcuterie and cheese boards, all sourced from the finest local suppliers. Highlights include the Spritz Veneziano, a classic combination of Select Aperitivo, prosecco and a splash of soda, to transport guests to the ‘the floating city’ or take a trip to Italy’s fashion capital with a Campari Shakerato, featuring Campari, gin and grapefruit.

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BAR NEWS

No-Alcohol

Mocktails are given equal amounts of dedication, ensuring flavour-forward drinks for those adopting a low and no lifestyle. The House Ginger Beer is a spicy combination of GIMBER (organic ginger concentrate), maple syrup and lemon reminiscent of a chilled version of a Hot Toddy, whilst the Spritz No More brings together two non-alcoholic aperitifs, Everleaf from the UK and Crodino hailing from Piedmont, a saintly union of both Italy and the UK.

Flights of Fancy

For those who can’t quite commit to one cocktail, Henson’s Bar offers triptychs; three mini cocktails for only £12. The Martini flight takes drinkers on a journey from the first documented ‘Marguerite’, an early days Martini, in 1888, through to the first 2 parts London Dry to 1 part Dry Vermouth created in 1906. A triptych devoted to Scotch, features three serves made with Macallan 12, Compass Box Great King St. and Monkey Shoulder, the ideal drams for Burn’s Night.

About Henson’s Bar

Henson’s Bar is found on the ground floor of Soho townhouse Mimis Hotel Soho, offering high end and luxury finishes all within a style that’s chic and opulent; ideal for Soho`s creative and stylish neighbourhood. Featuring reclaimed oak flooring, a cosy fireplace and natural bespoke furniture creating a bohemian chic ambiance. In the morning the bar is a cosy breakfast and meeting spot, which offers an extensive selection of teas and coffees. In the evening, the bar transforms into a vibrant cocktail bar that features a wide and creative drinks menu that is deliciously decadent, all contributing to the hotel’s unique boudoir-like atmosphere.

Bar Manager Francesco Delfino notes: “We can’t wait to re-introduce a selection of classic cocktails to our customers old and new. We have always prided ourselves on serving the heroes of modern cocktail culture, with a strong focus on Italian serves and feel this is one of our strongest menus to date.”

Website: www.hensonsbar.com Instagram: @hensonsbar Opening Hours

Monday – Saturday 7:00 – 23:00 Sunday 7:00 – 22:30

Address

56/57 Frith Street Soho London W1D 3JG Clarified Milk Punch

Truffle In Paradise

BananaRama

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R E S TA U R A N T N E W S

Hub Box Brings Burgers, Beer And Cornish Coastal Vibes To A Venue Near You… - HUB BOX Keeping close to its coastal roots, Hub Box, the renowned and much-loved South West purveyor of award-winning burgers, barbeque and beer has come a long way from its beginnings on St. Ives harbour.

With restaurants now spanning the South West and Wales, there are further plans for expansion as the impressive business continues to grow.

Philip Warren, free range chicken from Castlemead Poultry, artisan hot dogs from Rare and Pasture in Devon, made from free range, rare breed pork. Baker Tom’s Cornish clotted cream buns and potatoes from Colwith Farm for their hand cut fries.

With its signature vibrant style, each restaurant is completely unique - celebrating South West coast and surf culture, with a modern and spirited feel. Expect light and fresh décor, with a focus on sustainable interiors made with reclaimed materials and upcycled furnishings.

The packed menu of signature burgers includes grass-fed, outdoor reared beef patties like the Hub Burger which made it to the finals of the 2021 National Burger Awards, alongside higher welfare, free-range chicken burgers like the Dirty Disco burger. Choose from a firm favourite the Halloumi Fries; and a whole menu of hand-cut, skin on, dirty fries – Mother Clucker Fries – we’re looking at you!

Hub Box believes food should taste incredible, with seasonality and local produce as top priorities. Local suppliers include grass-fed moorland beef from

Hub Box also offers an extensive plant-based menu alongside meat free alternatives using produce from Beyond Meat and THIS. From the classic, Beyond

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All Star Burger and THIS Isn’t Buttermilk Chicken Burger, to the Zero Clucks Given dirty fries - the dishes are so delicious that they appeal to vegans, flexitarians and anyone that loves their food!

To drink, choose from American-style malt milkshakes, banging cocktails and freshly-made fruit coolers, as well as a carefully curated wine list and craft beers from breweries local to each restaurant.

As a go-to hangout for both locals and visitors who fall for its blast of freshness and feel-good vibes – each restaurant is completely unique, with sustainably sourced materials for the interiors and work from local artists adorning the walls. The atmosphere created by the team provides a space where people can be themselves, follow their instincts, have a great time and leave with a spring in their step.

Coming a long way from its beginnings as Hub on St. Ives harbour in 2003, Hub Box, first appeared in Truro in 2012 - popping up in a shipping container to create a fun vibrant place for locals and tourists to enjoy. Hub Box now has 10 restaurants across the UK, with further expansion plans for 2022.

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- RESTAURANT LOCATIONS CORNWALL: FALMOUTH:

Located in the vibrant and waterfront location, Discovery Quay, Hub Box is open all day, serving award-winning burgers & late-night drinks.

DISCOVERY QUAY, UNIT 5, FALMOUTH, TR11 3XA 01326 761338 Also available via Deliveroo + Click & Collect Dog friendly

PENTEWAN:

Best described as a laid-back beach shack with the Hub Box signature interior design, the venue offers stunning views out to sea, plenty of coastal vibes & award-winning food metres away from the Celtic sea.

PENTEWAN SANDS, PENTEWAN, ST AUSTELL, PL26 6BT 01726 844189 Also available via Click & Collect

ST IVES:

The mothership of Hub Box is well established on St Ives harbour front, with views that make you want to sit and watch the world go by. Everyone is welcome, including canine companions!

Whether you’re in for a late-night cocktail, an award-winning burger, or just your morning coffee, the friendly team is happy to help.

HUB ST IVES, THE WHARF, ST IVES, TR26 1LF 01736 799099 Also available via Click & Collect Dog friendly

TRURO:

Moving from the busy shipping container on Lemon Quay into a converted church in the heart of Truro, this Hub Box boasts the original playful interior design covering two floors and an outdoor garden.

Visit for an all-day eating & drinking spot, serving up award-winning burgers, a selection of craft beers, and those famous homemade shakes.

116 KENWYN STREET, TRURO, TR1 3DJ 01872 240700 Also available via Deliveroo + Click & Collect Dog friendly

EXETER:

After proving a hit in Sidwell Street, Hub Box Exeter relocated to a much bigger venue on Catherine Street, to offer space for the laid-back environment they worked so hard to create.

The friendly staff are happy to accommodate, in the all-day eating and drinking venue, set across two floors with an outdoor terrace.

14 CATHERINE ST, EXETER, EX1 1EU 01392 496051 Also available via Deliveroo + Click & Collect Dog friendly

PLYMOUTH RWY:

Located in the iconic Grade1 listed Melville Building in Royal William Yard. Sticking to its coastal roots, this new Hub Box restaurant overlooks the marina, with unrivaled views of the water.

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- RESTAURANT LOCATIONS TAUNTON:

Based in the heart of Taunton, the restaurant is spread over two floors with two bars. Whether you’re looking for breakfast, lunch, dinner or latenight drinks, Hub Box Taunton is the place for you.

Looking for a space for a large party? We’ve got you!

Just contact us direct on taunton@hubbox.co.uk for further information.

27 NORTH STREET, TAUNTON, TA1 1LW 01823 334917 Also available via Deliveroo + Click & Collect Dog friendly

CHELTENHAM:

Having set sail from the coast of Cornwall, Hub Box has docked in The Brewery Quarter, Cheltenham.

Serving up lunch, dinner & late-night drinks.

UNIT 7A THE BREWERY QUARTER, CHELTENHAM, GL50 4FA 01242 233460 Also available via Deliveroo + Click & Collect Dog friendly

BRISTOL:

Taking its Cornish roots to Whiteladies Road, Hub Box serves up award-winning burgers sourced from the best of the South West alongside a plate of topped fries. Sit back and relax over a craft beer on tap or a homemade malt shake whilst the friendly team accommodates you.

113 WHITELADIES ROAD, CLIFTON, BRISTOL, BS8 2PB 01179 731090

Also available via Deliveroo + Click & Collect Dog friendly

CARDIFF:

Located in Mermaid Quay, Hub Box Cardiff’s restaurant has extensive waterside views across the Bay. Sip a morning coffee through to an evening sundowner and always be surrounded by beautiful views of Cardiff Bay. The location is unbeatable!

UNIT 23/23A MERMAID QUAY, CARDIFF, CF10 5BZ 029 2046 2655 Also available via Deliveroo + Click & Collect Dog friendly

PORTSMOUTH:

With its nautical Cornish roots Hub Box is very at home in the Spinnaker Dining quarter of Gunwharf Quays, surrounded by views of both the spinnaker tower and the harbour. Portsmouth is Hub Box’s furthest foray along the South Coast, shipping award-winning food sourced from the best of the South West, accompanied by craft beer, homemade malt shakes & real good coffee.

SPINNAKER DINING QUARTER, GUNWHARF QUAYS PORTSMOUTH PO1 3TR 02392 828540 Also available via Deliveroo + Click & Collect Dog friendly

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LIGHTING & ELECTRICAL

For The Worlds Finest Events - T D C COR D LESS LI GH TI NG by remote control and are dimmable offering 2 levels of light. To recharge, units are simply placed in an inter-connectable compact multi-tray charging system overnight.

We work closely with all our clients to provide the best lamps for their requirements and depending on budget and timescale. We offer a standard service with stocked bases and shades, or a bespoke offering to find something unique for their project. The lampshades are handmade to our exacting standards, stock shades are available, or our bespoke service can supply shades in any colour and design. A wide range of bases are available from a traditional style to the more contemporary and indeed if there is still nothing suitable, we again are happy to collaborate with the client or designer to find the best solution.

TDC Cordless Lighting has over a decade of experience of designing and creating wonderful ambience in hotels, bars, and restaurants with its amazing collection of Cordless Lamps that can be placed ANYWHERE. The company originally started as a hire business, supplying cordless lamps to the Event Industry. The lamps quickly gained huge acclaim and many of the venues wanted to buy them for their restaurants, lounge areas and bars. The rest is history, and our cordless lamps now adorn properties around the world.

The lamps are available in a variety of sizes and styles; taller ones are perfect on console tables in hotel lounge areas to light dark corners or shorter cocktail style ones create a wonderfully inviting and intimate atmosphere for dining tables and bars.

Our lamps are unique, the power source and lamp are separate, thereby enabling the client to choose the base and shade to compliment the décor of the room and easily create a new ambiance by just simply changing the base or shade in the future without reinvesting in the whole technology. Enabling clients to change the atmosphere in a restaurant or bar to suit the season - the options are endless.

Technical information:

Energy rating A IP44 rated – suitable for outdoor use Bulb lifespan 30,000 hours.

For more information, please see our website www.TDCCordlessLighting .com or call us on 0208 528 3188.

All the lamps are powered by the iPowerMaxi® and provide at least 12 hours of light. They are operated

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RECHARGEABLE – REMOTE CONTROLLED – DIMMABLE

Cordless Lighting from the Cordless Lighting Specialists

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Supplying the perfect level of warm light to add an ambiance ANYWHERE in your property . . .

LIGHTING & ELECTRICAL

We Offer Surface, Air & Object Solutions - ECO L I GH TI NG SYSTEM S Our Hospitality Industry is undergoing huge change in a short period of time as we adapt to a post Covid world. Surface-Air Technologies are here to help you attract guests and diners back to your business by providing new highly effective and efficient cleaning and sterilization solutions based on UV-C technology.

UVC is a band of ultra violet light in the 200-280 nanometre wavelength known for its extremely efficient pathogen-killing qualities. Our technologies reproduce UVC in a number of safe and practical formats designed for everyday business settings.

As our company name suggests, our solutions focus on techniques for sterilising surfaces and purifying air. They work quickly and cleanly without producing harmful bi-products, reducing the need

for excessive chemical use. Therefore, not only are our state-of-the-art solutions incredibly effective at killing pathogens, they will save your business time, reduce your chemical sanitiser costs and significantly lighten your plastic packaging waste, making it super-efficient AND more planet-friendly!

We have partnered with three internationally recognised and award winning UVC engineering specialist, each with unique solutions for the hospitality industry; British UVC design engineer VIOA, provide two world class solutions; VIOA COMPACT, a desktop UVC sanitiser for guest welcome

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LIGHTING & ELECTRICAL

areas and back-office use and their VIOA B1 TOWER for after-hours disinfection of function and banqueting rooms, restaurants, lounges and bar areas. Used in hospitals for decades, this solution has been updated and adapted for use in a wide range of public spaces.

At SURFACE-AIR it is our mission to support you in creating cleaner safer environments for staff and guests, saving you time and money and reducing your carbon footprint!

EFSEN are a leading European engineering company specialising in industrial and design-led UVC cleansing solutions for surfaces and object disinfection. EFSEN UVC BAR is perfect for killing viruses and bacteria on hard to clean surfaces such as soft furnishings, desk and counter-tops, gym equipment and kitchen areas. EFSEN BENCH & WALL BOX are perfect for sanitising small and large objects from tablets and laptops to phones, keys, glasses and stationery.

Email: Simon@surface-air.co.uk Ed@surface-air.co.uk Shabena@surface-air.co.uk Website : www.surface-air.co.uk Telephone: +44 ( 0 ) 7780 118029 +44 ( 0 ) 141 374 0432

AIROCIDE air purification technologies were developed by NASA for the MANNED MARS MISSION and uses photocatalytic oxidation (PCO) to efficiently eradicate airborne viruses, bacteria, mould and fungi. AIROCIDE also removes pollen and lingering odours from the air making it perfect for large and small conference and banqueting rooms and public spaces, leaving your hospitality spaces healthier and fresher.

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R E S TA U R A N T N E W S

Earth Hour At Sartoria Francesco Mazzei and Luca Dusi to host candlelit Food & Wine Tales dinner for Earth Hour - SARTOR I A To celebrate Earth Hour, chef Francesco Mazzei is teaming up with his dear friend Luca Dusi of renowned Italian wine bar Passione Vino. The pair will host a special candlelit edition of their muchloved culinary event, Food & Wine Tales. The dinner will be held in the private dining rooms at Francesco’s elegant Mayfair restaurant, Sartoria, from 7pm on Saturday 26 March and proceeds from the night will go to WWF. Earth Hour was started in 2007 by WWF and is now held each year at 8.30pm on the last Saturday of March, with lights switched off to raise awareness of nature loss and climate change. It is now one of the world’s largest grassroots environmental movements. In honour of this special day and in

a bid to spark conversations around tackling the climate crisis, Sartoria will be transformed into a twinkling candlelit setting for guests to enjoy an evening of delicious Italian food and wine.

Francesco’s menu for the evening showcases the use of sustainable British produce to create elegant Italian recipes, including vegetables and herbs from his partnership with the London-based hydroponic farming start up, Crate to Plate. Meanwhile, Luca’s wine pairings celebrate low intervention, natural and organic producers and vineyards. Priced at £90 per person, tickets include a welcome drink and cicchetto followed by three courses with accompanying wines. £5 from each ticket sold will be donated to WWF.

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R E S TA U R A N T N E W S

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R E S TA U R A N T N E W S

Menu Grana Padano cheese puff Sottoriva Cloudy Prosecco Charcoal scallops, ‘nduja, salsa verde Chardonnay Maso Furli Dolomiti Rump of Welsh lamb with English spring vegetables, mint salsa verde Sant Eusanio Montepulciano d’Abruzzo Valle Reale Panna cotta with lemon basil and citrus Vino Santo Toscano Buccianera 2018 Date: Saturday 26 March, 7pm Tickets: £90 per person Address: Sartoria, 20 Savile Row, London W1S 3PR Website: www.sartoria-restaurant.co.uk To book: https://shop.danddlondon.com/product/earth-hour-a-candlelit-evening-of-food-and-wine-atsartoria/

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DESIGN & ARCHITECTURE

Translucent Creations - D E S I G N & ARCH I TECTUR E Translucent Creations have over 25 years of experience in transforming unusual and unique ideas into a reality using stone, fabric, wood, metallic interlayers and botanica for interior design applications. The concept originates from your imagination, the engineering and know-how from ours. Twin your design with backlighting to elevate your design to another level.

settings, including kitchen surfaces, vanity units and floors. They can also include back lighting which enhances the true beauty of these stones to enable us to appreciate them as never before.

We are proud to work with many of the world’s most eminent designers and supply our products around the globe. Our clients include Aston Martin Lagonda, The Ritz Hotel, The Dorchester Hotel and Harrods, the world’s leading luxury department store as well as a host of commercial liners and private clients throughout the world.

Quartz is a hard, silica-based mineral found around the world in metamorphic and igneous rocks.

Typically occurring as white or colourless hexagonal prisms, quartz is often coloured delicately by impurities.

The Ammonite collection is our ‘Jewel in The Crown’ using some of the world’s most beautiful gem stones, Amethyst, Rose Quartz, Malachite, Smokey Quartz and Amber to name a few to create high end luxury interiors and stunning pieces of artwork when only the very best will do.

Each translucent panel is made up of hundreds of individual pieces that are carefully arranged by hand then set in resin and polished to a lustrous glow by our expert craftsmen. No two panels are the same, giving a truly unique finish to any room.

These exquisite semi-precious materials are hardwearing and resistant to scratches and staining, meaning that they can be used for a wide variety of applications, in both domestic and commercial

Sourced from high quality quarries around the world, semi-precious stones fall into different categories, including quartz and agates:

Agate is found in a variety of bright, translucent colours, including white, grey and black; blue, purple and green; red, orange and brown, as well as yellow.

Agate is a form of microcrystalline, a finely grained form of quartz.

Translucent Creations comprises of five very different product groups focused on interior design. Alongside our Ammonite range, we also offer Amberlite, Sheerstone Onyx collection, Lightweight stone and Decorative Panels. Our product range provides innovative solutions to modern day challenges, creating unique and bespoke interior designs.

Translucent Creations, an innovative range of materials for today’s design challenges.

www.translucentcreations.com

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Backlit Onyx & Translucent Panels E: sales@translucentcreations.com Dalton House, 60 Windsor Avenue, Wimbledon, London, SW19 2RR London Office: +44 (0) 20 3292 0616

www.translucentcreations.com

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HOTEL NEWS

A Reflection of Milton Keynes - H OTEL LA TOUR -

Post a £39 million pound investment, privately owned British hospitality company, Hotel La Tour, is set to open in Milton Keynes in April 2022. The impressive mirror steel clad property, designed by PHP Architects, will feature 261 bedrooms, 14,000 square feet of flexible events space, a gym and a 14th floor restaurant and sky bar – Fourteen offering the highest viewpoint in the county.

all flooded with natural light whilst a dedicated and fully licenced wedding space includes access to a private outdoor terrace.

The striking property is set to become the first building to meet the Exceptional Developments policy in the Central Milton Keynes Alliance Plan, and to achieve a ‘Very Good’ BREEAM rating for sustainability.

Once in Fourteen Bar & Restaurant, guests can expect 360-degree panoramic vistas over Buckinghamshire and Bedfordshire from two distinct areas - park side and ‘city’ side. Park side expresses the external form of the sweeping curve views with a minimalist touch. In contrast, the city side is given a more intimate feel with darker tones and large-scale feature lighting.

Dedicated to enhancing and supporting the development of the town centre, economically and environmentally, Hotel La Tour’s modern build emphasises sustainability from the ground-up, the materials and facade design have been selected to reflect the surroundings, promoting the use of the park whilst reinforcing the city grid.

A 30m high, LED-lit stainless steel ‘sun’ design circle dominates the east-facing façade whilst a large sculpture, entitled Cycloidal Form by the artist Keith McCarter, will be placed adjacent to the canopy entrance.

The first floor of the hotel is dedicated to conferences and events with nine high-tech rooms

50m above ground level is the stylish all-day contemporary British restaurant, Fourteen, accessed by a dedicated glass lift that provides a a unique visual experience of Campbell Park and beyond.

Dining areas are softened with on-trend pastel shades of velour, with a luxury carpet design playing on the circular motif. A large array of pendant lights, arranged in a series of circular configurations, flows throughout the dining space and builds on the connection with the park. An illuminated, curvaceous marble effect central bar takes centre stage whilst an open kitchen runs down the middle of the restaurant providing views of the chefs in action from all tables. Two balcony spaces for alfresco dining provide further opportunity to view the town from all aspects.

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HOTEL NEWS

Also on the 14th floor is a public viewing space that guests can pre-book a time slot to visit. SEE:MK provides guests with an immersive art experience as well as extensive views over the town and beyond.

Designed in collaboration with a local digital artist, it consists of a gallery of digital art installations that are designed to inspire and add creativity to your visit.

The 4* plus hotel’s 261 luxury bedrooms and suites, decorated in a nude and teal colour scheme, will all feature floor-to-ceiling windows, boasting views over Milton Keynes Central or Campbell Park, as well as in-room technology such as Ultra HD TVs, Ultrafast WIFI, super king beds with plush headboards and the finest luxury linens. The Skyview Luxury Suites, situated on the highest floor of the hotel, will offer a separate lounge/dining area, luxury bathroom with rain shower and TV Bathtub.

Managing Director Mark Stuart says “We are incredibly excited to open Hotel La Tour in Milton Keynes. Our aim is to deliver best in class, providing visitors, locals and hotel guests with a unique perspective of Milton Keynes alongside world-class amenities. Encapsulating the town’s aspiration to be better by design, we have worked hard to create an aesthetically pleasing and sustainable building that delivers on luxury as well as functionality.”

Distributed by Roche Communications on behalf of Hotel La Tour, Monday 7th March 2022 Hotel La Tour Milton Keynes

Four Hundred, Marlborough Gate, Milton Keynes, MK9 3FP 01908 732 400 https://hotel-latour.co.uk/ F: HotelLaTourMK | I:@hotel_latourmk

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DESIGN & ARCHITECTURE

Creators of beautiful hospitality spaces - R E N E W C REATI VE I N TER I OR S Renew Interiors specialise in commercial spaces within the hospitality sector. Their success can be attributed to having two directors who have spent over 20 years as operators in their own pubs, restaurants and hotels. Their understanding of operational requirements are combined with the experience and flair of the principal interior designer.

The service, from concept to installation, starts with truly understanding the individual requirements of the client and what their investment needs to deliver.

Having been ‘on the other side’ as an operator, Renew understands the potential frustrations and concerns for clients and goes out of their way to take all of the stress out of the process and make it a genuinely enjoyable and exciting process – as it should be!

Renew also works hard to create interior schemes which set their clients apart and gives an identity that aligns with their brand styling. They believe hospitality is all about theatre and the experience, and of course the interior styling plays a bit part.

Equally, the brand identity must run through the veins of every customer touchpoint, which Renew understand from their sister company who deliver global design and marketing services. The two divisions often work in tandem for a cohesive result.

Due to the excellent service levels and attention to detail offered by Renew, a limited number of projects are undertaken each year to ensure they are never stretched. Their ethos in delivering a luxury service is taken very seriously, dedicating as much time as each project needs. Much of the furniture is designed and handmade in the UK, particularly chairs and bar stools to enhance the individuality of the venue.

Renew have experience in hotel build, pub, restaurant and hotel interior design. The service comprises full project management and they prefer to work with their own contractor partners who provide the highest levels of workmanship.

To understand how Renew would be able to assist on your project, reach out to: Michelle Norris – Principal Interior Designer.

Michelle@renewcreativeinteriors.com

Renew Creative Interiors hello@renewcreativeinteriors.com 01270 449 000 Renewcreativeinteriors.com

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Creators of beautiful hospitality spaces

RENEW CREATIVE INTERIORS hello@renewcreativeinteriors.com renewcreativeinteriors.com

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HOTEL NEWS

Take Over Ibiza’s Sir Joan Hotel This Summer - S I R JOAN HOTEL Ideal for reuniting with up to 76 friends, Sir Joan’s Private Hotel special allows guests to have the entire hotel to themselves.

1st March 2022: With international travel finally back on the map for 2022, Sir Joan is offering a Private Hotel escape. The buyout is available to book for this upcoming spring/summer season and is ideal for those looking to create their own Ibiza experience exclusive to their friends and family only.

Parties of up to 76 people can book the entire hotel, with access to 36 beautiful guest rooms and two penthouse suites, a full hotel staff and a private pool entirely for themselves.

Situated prominently in the centre of Ibiza, this private paradise embraces all travellers. Party seekers will find themselves just moments away from the iconic Pacha club and those wanting a luxury escape can wander down to Dalt Vila with its fabulous bars, waterside dining and world-class entertainment or walk minutes to hop on the ferry to Formentera - ready to open with a bang for the 2022 season. If it’s the beach life guests prefer, hotel staff will recommend a secret side of Ibiza such as the off the beaten track beaches, however

Talamanca beach is just a stone’s throw away. For those who want to shop, the city centre with its exclusive boutiques and bohemian markets is just around a few corners. Whether looking to party it up or wind down, with such a central location, everyone is free to make the trip their own with the very best of the island at their fingertips.

“We know that guests are craving to get away,” says Sir Hotels’ owner & founder, Liran Wizman, “especially after these past few years, now is the time to get travelling and celebrating again.”

To enjoy the entire award-winning hotel, prices start at €15.500 for two nights. Additionally, guests can book the hotel’s restaurant IZAKAYA Asian Kitchen & Bar and bespoke Sir Explore experiences for an additional cost. Furthermore, The Sir Boat is exclusively available upon request. The premium 65-foot yacht is custom made by the Amsterdam based company Waterdream. Prefer just a piece of paradise? Guests can also choose to rent the top floor, including the two penthouse suites overlooking Ibiza’s Old Town, for a maximum of 12 people, starting at €8.500.

www.sirhotels.com/en/joan/private-hotel

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HOTEL NEWS

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BAR NEWS

Introducing ‘Downstairs At The Dilly’ - D OW N STA I R S AT THE D I LLY Speakeasy Piano Bar Launches In The Heart Of Piccadilly Exclusive New Venue Curated For Londoners And Private Parties Independent hotel The Dilly, has introduced Downstairs at The Dilly – an intimate speakeasy piano bar literally ‘downstairs’ from the hotel’s lobby, offering an extensive collection of curated cocktails with a London theme, plus a varied musical programme of pianists and acoustic singers to soundtrack an evening, post work or post play.

Located in the heart of the West End, Downstairs at The Dilly is the perfect meeting spot for friends and colleagues – set to revive the post work unwind, the beginning of an evening in London’s West End, the post theatre de-brief and nightcap, plus everything in between.

Guests will enter the stylish candlelit Downstairs at The Dilly via a hidden door accessible from The Dilly’s newly renovated lobby, and discover a stylish, live music cocktail bar where both house and guest pianists - playing a bespoke Baby Grand piano – will be accompanied by a series of guest singers.

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BAR NEWS

Guests can expect London inspired cocktails with locally sourced ingredients including ‘Gimlet at The Dilly’ – made with Portobello Road Gin, an original recipe promoted and drunk by British sailors back in the 19th Century. World-class classics old and new are also served such as the ‘Vesper Martini’ made with Chapel Down Pinot Noir Gin, Chapel Down Vodka and Lillet Blanc. A range of wine, spirits, liquor and a selection of London sourced beers will be on offer, as well as a new guest cocktail and mocktail each month.

For The Dilly’s in house guests, Downstairs is the starting spot before heading out into the West End. Alternatively, guests can dine at one of The Dilly’s restaurants: Terrace at The Dilly offering a ‘British classics’ inspired menu, or pop-up restaurant and bar Madhu’s at The Dilly in the Grade II-listed Oak Room offering Punjabi cuisine with a Kenyan twist.

General Manager, James Olivier comments on the new venture, “As live music is becoming increasingly popular, Downstairs at The Dilly is the piano bar London has been waiting for. Enjoy comfort and style by candlelight while listening to soothing music and soulful singing – we are looking forward to supporting the revival of the post work unwind, the post theatre debrief and nightcap, plus everything in between.”

Downstairs at The Dilly is also available for private hire (up to 50 people seated and over 70 people standing), perfect for private parties or special celebrations.

Downstairs at The Dilly is open now from Wednesdays - Thursdays, 5.30pm - 1am & Fridays -Saturdays 5.30pm – 2am. Bookings can be made via The Dilly’s website or follow @downstairsatthedilly on Instagram for updates.

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RIVA BOUTIQUE HOTEL

EAT. DRINK. STAY. RIVA BOUTIQUE HOTEL A LUXURY SCOT TISH E SC APE

The Riva boutique hotel in Helensburgh, Scotland, has been designed for an exciting yet comfortable Scottish experience with magnificent sea views and delicious food.

The stunning 19th-century building features 14 luxurious bedrooms.

Each bedroom comes with a vinyl record player with a choice of iconic records to serenade your visit.

Our restaurant is an Italian Mediterranean fusion, featuring marvellous authentic dishes using the finest locally sourced Scottish ingredients from land & sea.

Our menu features caught on the day Seafood dishes, pasta, pizza and steak of the day, served with a selection of freshly prepared desserts.

Notable interior features include floor to ceiling coral blue coloured tiles, bedrooms infused with modern designs, a vintage industrial twist, and large walk-in showers.

Our bar features internationally acclaimed mixologists that craft drinks bespoke to your pallet or sip on a reinvented classic cocktail served directly to your room or in our restaurant.

Guests can relax and feel at home after a day of exploring the scenic west coast of Scotland. With many activities to choose from, tailor your itinerary to entertain the whole family with island-hopping boat trips, historical walks, whisky distillery tours, or water sports on the world-famous Loch Lomond, a short drive from Riva.

Personalise your visit further with our exclusive packages ranging from; in-room hampers, cocktail experiences, themed celebration add-ons and Golf experience packages. Ask our team for more information on our personalised packages and make your stay at Riva boutique Helensburgh even more memorable.

www.rivahotel.co.uk

12 - 14 WEST CLYDE ST. | G84 8SQ | 01436 677797 enquiries@rivahelensburgh.co.uk

DESIGN & ARCHITECTURE

Join Our World - J ESS Discover Jess

Pure

Jess’s own home has always been in the city of Oss, where our design and production processes are located to this day. A true Dutch product! Our showroom displays all of our models and furniture families, and this is where you get to see, feel and really experience Jess.

Jess has natural beauty. It’s as honest as our greatest sources of inspiration. Even the smallest details reveal nature’s qualities. Pure simplicity doesn’t need extras

Different

We have been designing, producing and selling design furniture that is different, seductive & pure for almost 30 years. Using sleek lines, comfortable materials and contemporary frames, Jess designs are alluring additions to any home or garden. Just like the Jess team, our designs form families that fit together beautifully and also stand out on their own. Familiar, pure and always unique.

Jess is unique; sometimes slightly off the wall, but always reliable. The furniture has a certain something no other furniture has. Daring. See this, in the striking colours. The distinctive shapes.

Seductive Jess is spellbinding. One glance is enough. But the seduction is more than an attractive exterior: each and every fibre exudes appeal. Take a seat and feel promises transform into reality.

Over 25 years of Jess

www.jessdesign.com info@jessdesign.com

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Jess

Ketelmeer 12, 5347 JX Oss, Netherlands 0031-412-639092 www.jessdesign.com info@jessdesign.com

Let yourself be inspired

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HOTEL NEWS

Down Hall Announces £2.8 Million Refurbishment To Lounges And Grounds - D OWN HALL 110-acre country house hotel and spa, Down Hall in Essex, continues its £2.8 million investment in the property with the development of its bar, lounge and outdoor facilities. The refurbishment is part of a continued commitment to develop and elevate the property following an extensive refurbishment of the hotel’s West Wing in August 2019, along with the reception area and Garden Room restaurant last year.

Having begun work during the pandemic, externally a one-acre kitchen garden and apple tree orchard have been planted whilst a new landscaped wedding garden has been established. The hotel’s tennis facilities have been expanded with a new padel tennis court while a woodland trim trail experience has also been opened. A new 120-cover al fresco dining terrace will follow in May 2022, as an extension of the hotel’s recently renovated restaurant Garden Room.

Overseen by design agency, BESPOQE, the project will see the hotel’s bar and lounge renovated to create a luxurious and elegant space that

respects the rich history of the Grade II listed Italianate building, which can be traced back to the 10th century. Alongside carefully restoring and spotlighting the property’s period features, the new interiors will include a rich colour palette, bespoke furniture, new flooring, lighting and soft furnishings throughout.

The reimagined bar features a scheme of rich blues and dark woods with pops of red and orange detailing. An illuminated 12-foot-tall bar takes centre stage whilst custom-made furniture includes chairs upholstered in soft leather and plush sofas finished in Italian velvet.

In the adjoining lounge, a complementary palette features accents of a lighter periwinkle blue and rose pink, with bespoke banquette seating finished in premium French leather. The original antique marble fireplace has been carefully restored and a stunning art wall nods to the hotel’s expansive grounds with paintings of wildflowers, mythical creatures and a giant pear tree.

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HOTEL NEWS

A spokesperson for Down Hall says: “This latest phase of investment is part of our longstanding commitment to establishing Down Hall as one of the finest countryside hotels and wedding venues in the UK. The property goes from strength to strength and we are determined to ensure that our food and beverage credentials are in keeping with tour established premium accommodation and events offering. Our new bar and lounge, alongside our recently renovated restaurant Garden Room headed up by Executive Chef Graham Noonan-Chatham, which will include a 120-cover al fresco terrace by May of this year, ensure we are well on track to help us meet this goal, and we are excited to unveil our beautiful transformation in time for summer.”

Down Hall Hotel & Spa

Matching Road, Hatfield Heath Essex CM22 7AS T: 01279 731441 www.downhall.co.uk Twitter: @downhall_hotel | Facebook: DownHallHotel | IG: Down_Hall

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Oliver Hemming

Songbird Oliver Hemming is a British designer making an award-winning collection of alarm clocks and Bluetooth speakers for luxury hospitality.

Songbird is now the Bluetooth speaker alarm clock of choice for many of the world’s best hotels. Made in 2 formats, Uptown and Downtown and 3 colour ways. It delivers a beautifully rened tone with impeccable good looks and is very easy to use. It also has twin USB charging ports and a volume limiter if its needed.

Award-Winning Patented Design

The Robin is a Bluetooth speaker alarm clock for premium hotels. Specically designed for hospitality, it has a series of features that make it the outstanding product in its class. With good looks and world class engineering the Robin has simple intuitive controls, a rened audio tone and a very competitive price point.

The Robin has a patented one-time alarm function, so that after the alarm rings, it will automatically put itself into the off mode, and will not ring again until it is reset. This feature as well as it’s Bluetooth connection and twin USB charging points will surely make it a winner with many hoteliers.

The new Obsession alarm clocks show off the designers knowledge of watch design in their beautiful construction. With their exquisite detailing and metal indexed dials, they are simply stunning. Oliver’s designs are now in some of the most iconic luxury hotels in the world and his collection is constantly evolving.

Robin - 52 -

Oliver Hemming

the ultimate luxury Collection

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www.oliverhemming.com

HOTEL NEWS

Brand New Point A Hotel Opens in Dublin - P OI NT A •

A brand new budget-boutique hotel will open in the centre of Dublin this week

•

The latest Point A Hotel will open its doors on with rooms available from just €90

•

141-bedroom hotel located on Dublin’s Parnell Street gives holiday-makers and business travellers an enviable location to explore the Irish capital, just a short walk from some of the city’s best restaurants, pubs and museums.

The independent, compact-boutique hotel chain Point A has today opened a brand-new hotel in Dublin.

Point A Dublin becomes the first Point A hotel located outside of the UK, perfectly timed with international travellers beginning to return to Ireland following the removal of covid-related curfew measures last Saturday.

The 141-bedroom hotel is located on the corner of Parnell Street and Moore Lane in the heart of the city, giving guests the perfect space to explore the eclectic city. As with all of their other hotels, Point A Dublin will have rooms available from affordable rates from €90 a night, meaning guests don’t have to compromise on price in order to enjoy a night in the heart of the city.

Nor, will they have to scrimp on style. The bedrooms deliver beautifully on key elements of the guest experience: Hypnos beds, Paul Costelloe toiletries, invigorating power showers, 43-inch smart TV’s, and mood lighting.

Beyond the bedrooms, the hotel features a bar/ lounge serving traditional Irish snacks, delicious meals, original cocktails and more. For the thirstiest of guests, it’s worth noting the famous Jameson Distillery and the Guinness Storehouse, are just down the road.

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HOTEL NEWS

An-open plan lounge and reception area invites guests to start their days with a hearty Point A continental breakfast and coffee whilst watching the city come to life through the hotel’s floor-toceiling windows.

However, the hotel’s real USP, comes in the shape of the hotel’s twenty strong team. Point A hires first for personality, then ensures every team member is boutique-service-trained. This Dublin team are experts on all that Dublin has to offer, in both the touristic highlights and local favourites.

Nic Wenn, Managing Director of Point A Hotels, comments: “We’re thrilled to finally be offering our customers a new city to explore and indulge in. At Point A, we wanted to bring a hotel to Dublin that has unbeatable value in an unrivalled location and this is really what embodies Point A Parnell St.”

About Point A Hotels The Point A brand is owned, in partnership by Queensway Group & Wellcome Trust. Queensway is a family run business established in 1973 with a commitment to quality service and genuine hospitality. Our ten hotels are based in the vibrant city centres of London, Dublin, Glasgow and Edinburgh, conveniently located near major transport links and attractions. With more than fifty years of experience in the industry, delivering heartfelt and sincere hospitality without compromising on price remains our mission to this day.

Down Hall Hotel & Spa

Matching Road, Hatfield Heath Essex CM22 7AS T: 01279 731441 www.downhall.co.uk Twitter: @downhall_hotel | Facebook: DownHallHotel | IG: Down_Hall

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GUEST SUPPLIES & AMENITIES

Print Made Simple - WTTB The final lifting of Covid restrictions mean that it really is back to business – which is great news for the hospitality industry.

And that also means there’s never been a better time to have a brand refresh or raise awareness of everything your property or venue has to offer.

It doesn’t matter if you’re a hotel, a restaurant, a conference venue or a bar, the goals are the same – to get customers through the door.

And there’s no better way to do this than with a range of print collateral which can drive new clients in your direction or let potential new ones find out what you’re all about.

At WTTB we have extensive experience in producing a whole range of exciting and cost-effective printed marketing materials which can help you boost your business.

From flyers to smart brochures which you can use as a selling tool or leave at your venue/hotel rooms to showcase what you have to offer to pop-up banners which can highlight other facilities or events that you’re having.

If you’re a hotel then why not create your very own newspaper which you can use to showcase to guests your dining and banqueting options, your local attractions and facilities and up coming

offerings for special dates in the calendar?

The advantage of print materials like this is that it’s something that can be done on a regular basis without breaking the bank, so your information is never out of date.

Loyalty cards are also a great way to get repeat business and handing out something tangible means that your customers will have a constant reminder with them about your venue.

Or why not have a range of leaflets than not only promote special events or even a discount offer which can be used in the future.

Weddings are big business for the hospitality industry so make sure you capitalise on them for your venue.

A stylish brochure can be a cost effective way to showcase what you can offer and the initial investment will undoubtedly pay off. Couples getting ready to tie the knot like to browse their options at their leisure so you’ll always be front of mind if they a document which showcases everything you have to offer.

At WTTB we have numerous solutions for every conceivable hospitality need.

Find out more at www.wttb.co.uk

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PUB NEWS

The Montagu Arms Launches New Luxury Classic Car Break - M ONTAGU AR M S Vintage car enthusiasts and motor heads seeking an adventurous countryside escape should head to The Montagu Arms, located in the heart of the New Forest and a stone’s throw from the Beaulieu Motor Museum with its world-class collection of vintage cars. The luxury hotel’s new Classic Car Break includes an overnight stay in a stylish Courtyard Room – developed within the original 1920s chauffeur garages – breakfast and a tasting menu experience at the award-winning Terrace Restaurant, classic car hire, and tickets to Beaulieu.

Guests can enjoy a thrilling spin through winding country roads, passing ancient woodlands with roaming wildlife and charming historic villages.

Available for hire from Beaulieu Garage choose from a selection of iconic British Sports Cars, including a striking red 1966 Jaguar E-Type; a historical favourite with the potential speed of up to 150mph; a 1967 Austin Healey 3000 MK III; considered the most powerful of the ‘Big Healey’ series or the Gardner Douglas 427 Cobra.

Chef and New Forest-born Matthew Whitfield, dishes will include organic seasonal produce from the surrounding Hampshire countryside alongside ingredients hand-picked from the hotel’s bountiful kitchen garden.

For a blissful night’s sleep, retreat to your Courtyard Deluxe Room or Courtyard Studio Suite, each complete with a spacious lounge area, oversized freestanding bathtub and private terrace.

The Luxury Classic Car Break at The Montagu Arms starts from £997 in a Courtyard Deluxe Room.

The package is bookable with all room categories, including a Standard Double. Nightly rates vary.

Please book via the website here: www.montaguarmshotel.co.uk/Luxury_ Classic_Car_Break The Montagu Arms

Beaulieu, New Forest, Hampshire. SO42 7ZL 01590 612324 www.montaguarmshotel.co.uk

Come evening, savour a seven-course tasting menu with paired wines in the award-winning three AA Rosette Terrace Restaurant. Designed by Executive

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- Hotel line -

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PLANT-BASED FROM SUGARCANE

BIO-RESIN PUMP

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HOTEL NEWS

Michelin trained chef launches a new restaurant at an award-winning Edinburgh gastropub - B R I DGE FI FTEEN Chef Tyler King, who was previously senior sous chef at German Michelin starred restaurant, Prism, will be opening Bridge 15, a modern Scottish restaurant within The Bridge Inn, Edinburgh.

28-year-old Tyler’s new evening restaurant, with magnificent views of the canal, will heavily focus on local, seasonal ingredients and simple cooking to showcase the produce. Before moving to Germany, Tyler honed his skills at Scotland’s finest restaurants including Number One at The Balmoral and Castle Terrace. Tyler’s decision to move back to the capital was influenced by his love for Scottish produce; having grown up by the sea in the fishing village of Pittenweem, Tyler is passionate about seafood caught off the east coast of Scotland.

The skilled chef’s cuisine is influenced by the techniques and flavours he has experienced during his career and international travels. Diners can expect some exciting dishes on the menu such as

Arbroath smokie doughnut, spring onion emulsion; Mushroom ravioli egg yolk pureé, mushroom broth, black garlic, puffed rice; Monkfish mussel XO, burnt leek, pine nut, vermouth sauce; and Crowdie cheesecake mousse rhubarb, toasted oats.

Tyler said: “I always knew I wanted to come back to Scotland to open a restaurant and showcase the top-quality produce we have here. I am ecstatic to be part of such an iconic Edinburgh gastropub and l am looking forward to bringing something new to the table for our guests.”

“The menus at Bridge 15 at The Bridge Inn will be constantly evolving, with daily specials changing depending on what we receive from local suppliers.

Being able to work on dishes with vegetables and pork sourced from the pub’s own garden is phenomenal.”

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HOTEL NEWS

The Bridge Inn, which is situated on the banks of the Union Canal in Ratho, just seven miles west of the city centre, is famed for producing delicious, locally sourced food. Having recently won Gastropub of the Year at the SLTN Awards, Tyler will also oversee the bar menu that will continue to serve the pub favourites that it has become known for including its daily changing pie and, every Sunday, a brandnew all-day roast menu.

Bridge 15 at The Bridge Inn will open Tuesday – Saturday from 6pm – 9pm, and is due to open on 15th March.

The Bridge Inn has garnered lots of awards for its excellent food and drink offering and inviting

ambience. On top of winning this year’s SLTN Gastropub of the Year, it won Gastropub of the Year at the Edinburgh Restaurant Awards 2019 and featured in the AA Pub Guide 2020. It was named AA’s Pub of the Year for Scotland in 2014 and was the Scottish winner and UK runner-up in the Great British Pub Awards. In its first season following refurbishment, the pub won Catering Scotland’s Pub Excellence Award 2012. Last October it was named as one of the UK’s top gastropubs with rooms in Olive magazine.

www.bridgeinn.com 27 Baird Rd, Ratho, Newbridge EH28 8RA info@bridgeinn.com 0131 333 1320

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SOFTWARE, HARDWARE & SYSTEMS

Clarity Hotel Manager - C L A R I TY H OSP I TALI TY More than just another PMS. When The Lowy Group spelled out their connectivity wishes for their 3 Brighton hotels, Clarity was able to respond in a timely and cost-effective manner.

“Connection” is Clarity’s middle name and is a core skill Clarity has applied continually over the 25+ years of providing software to the Hospitality industry.

Recovering from the dark days of COVID, the group decided that building closer Guest relationships is the key to rebuilding business. After looking at options, they were impressed with the whole range of contactless guest experience capabilities that the Criton Guest Engagement app offered. Extending that with the Inspire loyalty system to encourage repeat bookings was logical.

Being the PMS provider for the group, it was natural that the Queens Hotel contacted Clarity to see how difficult and expensive it would be to integrate these systems.

Clarity was already in discussion with Criton and integrating Inspire was relatively simple given the extensive in-built architecture of Clarity Hotel Manager.

Both integrations were achieved at ZERO cost to the group.

The positive experience with Clarity encouraged the group to also upgrade their E-POS system to that provided by Clarity and to commission integration to their Sage Accounting system.

Michelle of the Queens Hotel says “working with Clarity to implement these solutions has been easy, and surprisingly cost effective. Clarity have been responsive, prompt, thorough and the integrations work perfectly. We particularly like what Criton delivers to our Guests, and it has become a key tool in creating Guest satisfaction and increased bookings. We’d recommend Clarity to anyone wanting an excellent system and first-class service”.

Email: sales@ clarityhospitality.co.uk | Phone: +44 (0) 330 043 0719 Website: www.clarityhospitality.co.uk

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SOFTWARE, HARDWARE & SYSTEMS

Three Technologies to Elevate Your Customer Experience BHAS KALA N G I , C EO & FOU ND ER OF EP OS H Y BR I D, THE STARTUP T H AT ’S D I SRU PT I N G T H E HOSP I TALI TY SECTOR WI TH M AR KET LEA DI N G POI N T OF SA L E AN D PAY M EN TS TECHN OLOGY. Over the past year the digital transformation of the hospitality sector has accelerated considerably, with businesses having to rely on technology more than ever before to meet government legislation and generate revenue. As a result, several tech trends have emerged.

While recent events have encouraged mainstream market adoption of certain streamlining technologies, many smaller businesses are at the beginning of their journey and are yet to realise their true operational potential. From driving productivity and reducing errors, to offering tailored experiences, the return on investment from technology can be substantial.

Here we spotlight the emerging tech trends for venues to explore as they plan for the future.

1. Contactless ordering Contactless ordering has allowed consumers to order directly from their smartphones whilst adhering to relevant health and safety measures and will continue to be essential for the foreseeable future. In fact, research we recently commissioned revealed 46% of UK consumers prefer contactless ordering and would like businesses across the industry to continue adopting this – enabling venues to continue scaling back on the need for human contact upon ordering and making payments.

Further to this, contactless ordering has also really paved the way in creating a more seamless and efficient experience for patrons, while minimising errors.

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SOFTWARE, HARDWARE & SYSTEMS

In response to changing consumer behaviours and government guidelines, ePOS Hybrid was one of the first companies in the UK to launch contactless mobile table ordering and was the first company to develop and launch a full self-checkout for the SME market with a price point sub £1,000.

2. Personalised experiences customer retention

to

technology has ensured they remain profitable despite the challenging climate.

For further information, visit w w w. e p o s hy b r i d . c o m /re s t a u r a n t - of- t h e future.

improve

Delivering an exceptional customer experience will be essential if the hospitality sector is to thrive again and utilising technology to support this will provide long-term benefits for businesses. Our data revealed 45% of UK consumers admit they are more likely to return to a venue if they could offer a personalised experience every time.

Artificial intelligence (AI) simulates human intelligence in machines and has the ability to analyse behaviour, preferences, feedback and characteristics. By utilising this technology, venues can maximise how they use customer data. For example, AI is enabling businesses to create more bespoke experiences based on what their customers have consumed or requested previously. As a result, it has allowed businesses to elevate their offering by predicting future preferences, tailoring offers to customers and promoting bespoke loyalty schemes in order to drive repeat business and revenue.

3. Streamlining operations to minimise the impact of staffing shortages Staffing shortages are having a huge impact on the hospitality industry right now. There are however affordable technologies that are readily available which can dramatically reduce this impact, ensuring both your customer experience and bottom line don’t suffer.

From automating how your customers order by utilising self checkouts and contactless ordering, to intelligent table booking and automated kitchen management, ePOS Hybrid’s suite of fully connected point of sale products enables businesses to modernise their service offering, create new sales channels, automate processes and generate business growth.

By automating key stages of the customer experience, hospitality businesses can deliver a slicker dining experience, seamlessly connecting customers directly with the kitchen to create greater operational efficiency, reduce mistakes and ultimately minimise overheads. This has been crucial for many venues we work with to overcome the countless obstacles faced this past year. Our

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H O S P I TA L I T Y N E W S

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H O S P I TA L I T Y N E W S

The Belfry Recruits New General Manager T H E BE L FRY HOTEL & R ESORT The Belfry Hotel & Resort, an award-winning luxury hotel and resort in Royal Sutton Coldfield, North Warwickshire, has announced Quin Holtzhuizen has been appointed General Manager.

Quin joins the team with over 22 years of experience in hospitality and will report directly to Resort Director, Chris Eigelaar.

As General Manager Quin will be responsible for overseeing hotel operations, ensuring an exemplary experience for guests and that the team at The Belfry remains motivated and happy.

Most recently Quin was General Manager of The Bodmin Jail Hotel, Bodmin, Cornwall and prior to that was General Manager for Crowne Plaza Felbridge, Gatwick. During his career Quin has worked in many roles, from Porter to General Manager, meaning he has a wealth of valuable knowledge across the spectrum of hotel operations.

On joining The Belfry team, Quin said: “I’m absolutely delighted to have joined The Belfry and I am excited to play my role in the resort’s future. As well as ensuring we continue to deliver exceptional stays for our guests, I will be looking at innovative ways in which we can take forward the brand and remain market leaders.”

Commenting on Quin’s appointment, Chris Eigelaar, Resort Director, said: “Quin brings with him a wealth of experience and a real passion for the hospitality industry. I’m looking forward to working together with Quin and the wider team at The Belfry to further enhance our offer and to continue to build on our reputation for excellence.”

For more information, please visit www.thebelfry.com Telephone: +44 (0) 1675 238600 Email: enquiries@thebelfry.com

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EDITORS CHOICE

Private aviation in Europe: VIP flights to the Cote d’Azur - J ET.PAR I S Luxury holidays on the Côte d’Azur are in demand again after a temporary COVID-driven slowdown.

The world’s elite is the first to travel here on their own or leased private jets. Business aviation still meets any needs, and we talk to Vitaly Arkhangelsky, director of the French brokerage company Jet.Paris – AVIAV TM (Cofrance SARL), owner of its own fleet, about how VIP air travel is organized today.

When airlines canceled flights, people started looking for alternative ways to travel quickly.

Europe’s affluent middle class had used air cabs before, but now the trend has spread around the world.

Mr. Arkhangelsky, please tell, who rents private jets?

How much does a private flight cost?

- Upper middle class, the elite, wealthy customers who have difficulty with direct flights. The pandemic has made private aviation much more popular than it was in previous years. We have many new clients from Russia, Ukraine (https://jetua.aero/), Latvia, Kazakhstan, in short, from those European countries where individual flights are still rare.

Jet.Paris - AVIAV TM (Cofrance Sarl) office in Cannes - - https://youtu.be/drcorG8ra3M

- It depends on the aircraft model, the distance, and additional services. Today the emphasis is laid on cost-effectiveness. One flight hour for the costeffective option costs about 5-6 thousand euros.

We thought it appropriate to create our own fleet of private jets. These are mini jets by the Japanese manufacturer Honda Aircraft Company. Today our

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EDITORS CHOICE

company is the world’s largest owner of these aircraft, and they are in high demand for flights within Europe. There are five seats in the cabin, which means that each passenger pays about 1,000 euros per hour in the sky.

An average bill for flights within Europe is between 10 and 20 thousand euros. This is the cost of renting the entire plane. The amount is divided by the number of passengers. There are from 4 to 12 seats in business jets. Passengers usually travel in small groups of 3-5 people, so HondaJet (https://honda.promo/) is the best option. It is 20% cheaper than comparables, and we offer customers the most favorable conditions on the private aviation market. The model is equipped with modern threelevel safety systems, is the most environmentally friendly and quiet in its class, has all the qualities of a classic business jet, and accelerates up to 780 km/h.

Do your customers rent larger planes?

- Certainly, our brokerage department provides any options to choose from, without any markup, directly from the charter companies or owners.

If passengers fly in large groups, travel with a lot of things, or just need a luxurious plane with a bedroom, kitchen and Jacuzzi, we offer all models based in Europe and nearby. If necessary, you may order a large airliner for 50-100 persons, for example Airbus 320 Corporate or Boeing 757200 VIP (https://boeing737.ru/). Upon request, we provide additional services: transfer, restaurant lunch, visa support, luxury real estate rental (https://arendal.ru/en/), organization of VIP holidays on the Côte d’Azur.

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EDITORS CHOICE

Is it possible to rent one seat instead of a whole plane?

- Yes, this service gained popularity during the pandemic. We started introducing it on our HondaJets (F-HOND, F-HCEQ, F-HLTT, F-HONN, etc.), and today many charter companies have picked up the trend. When there are empty seats remaining, it is advantageous for renters to invite fellow passengers to split the amount by the number of seats. Our websites and the iPhone app (https:// apps.apple.com/app/avia-private-jet-charter-app/ id1170522218) always have information about which flights you can join. Or clients themselves contact the manager and ask if there are any seats on a certain route.

Business jet HondaJet https://youtu.be/yga919s1l1g

Has the demand for rentals affected private jet sales and purchases?

- Yes, having realized that this is a promising direction, entrepreneurs decided to try themselves in the aviation business. By the way, it is not necessary to buy an aircraft; we have a program for investors,

which makes it possible to get a guaranteed income from the sale of flight hours without risk, because the aircraft is placed under our AOC. We offer commercial management of business jets, providing comprehensive management, including crew hiring, record keeping, insurance, and charter organization.

Large companies began acquiring planes for their own needs in order to be able to fly during the pandemic and in any other difficult circumstances.

Private aviation allows unrestricted travel, so it is advisable to have your own air transport for business trips of employees or business flights of top managers. Jet.Paris provides comprehensive legal and consulting support for such transactions, and we are approached by people for whom private aviation is not a luxury, but a pressing need.

Mr. Arkhangelsky, we thank you for the interview and wish your company to always remain in the leading positions!

- Thank you! We will be glad to see the readers of your publication among regular customers of the private aviation.

Jet.Paris - AVIAV TM (Cofrance Sarl) https://jet.paris/

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EDITORS CHOICE

Print & Marketing Solutions - COLOUR BON D We pride ourselves on being more than just a producer of print. We are here to advise, support, offer ideas and solutions to help and assist at any stage of the production process, from concept to storage, mailing or delivery of the final product.

Colourbond’s Service User Guide covers items such as paper sizes, proofing technology, binding options, and glossary.

Colourbond has assembled a team of talented, professional designers, copywriters, typographers, and illustrators with expert creative and technical skills.

At Colourbond, we combine design, artwork, litho and digital printing, finishing, mailing, and secure storage (20,000 sq. feet)

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Colourbond can supply various paper samples in different weights and sizes, depending on suitability, purpose or budget for your consideration.Mock ups for items can also be produced.

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MAILING SERVICE At Colourbond, mailing straight from our premises are not a problem, in fact it makes very good sense.

Colourbond uses the latest Konica Minolta 6000 digital technology for our mailings.

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Where versatility, usability and individuality count

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Freshly ground, not capsuled Customised coffee via 4.3" TFT display thanks to One-Touch function for 31 programmable specialities Professional Aroma Grinder for ideal grinding results over the entire service life One-Touch Lungo function for delicious, aromatic barista specialities

Ideal areas of use: Hotel restaurants and bars, barista bars, coffee lounges, events areas, staff areas Recommended maximum daily output: 80 cups

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JURA – If you love coffee