On campus accommodation 2017/18
The Residential Management Team The Residential Management Team is here to support students living on campus. There is the Student Housing Services staff team working office hours and also a team of staff and student staff who provide out-of-hours pastoral care in the residences so there is always someone on hand. Then there are all the other departments managing the day to day needs in the accommodation like cleaning and maintenance.
Useful contacts Here are some useful numbers. We would recommend that you save them into your phone in case this guide isn’t available to you when you need them.
Finance Department
Student Housing Services
IT Services
01962 827533 (Mon-Thurs 9-5pm, Friday 9-4.30pm) housing@winchester.ac.uk St Swithuns Lodge, Room 1
Student Services
01962 827341 Student.advice@winchester.ac.uk studentservreception@winchester.ac.uk studentsandmoney@winchester.ac.uk The Zone, Main Building (Mon-Fri 9am-5pm)
Security Services and Site Stewards
King Alfred Campus: 01962 827666 West Downs Campus: 01962 827667 For non-urgent security matters: Security@winchester.ac.uk Opening times: 24/7 Offices on both campuses - one in the West Downs Centre and one in St Swithuns Lodge.
2
01962 827226 1st floor, Main Building (Mon-Fri 10-3pm) 01962 827654 Helpdesk (in person) (Mon-Fri 08:30-5pm) Martial Rose Library, top floor You can also log IT issues via ‘Servicedesk’ at any time and they will be attended to during the above opening hours, more information is later in this guide.
Maintenance
(Mon – Thurs 8-5pm, Fri 8-4pm) Maintenance reports are to be made via ‘Servicedesk’ at any time of the day and non-emergency issues will be attended to during the above working hours. Emergency cover during both working hours and outside of working hours can be engaged by calling the Site Stewards on the above numbers, more information is later in this guide.
NHS Direct 111