Nido Randwyck Welcome Book

Nido Randwyck

WELCOME BOOK Everything you need to know about your Nido www.nidoliving.com

CONTENTS 03 WE ARE NIDO

04 MEET THE TEAM 05 ARRIVAL 06 FACILITIES 08 SECURITY & ERMEGENCY 09 GET CONNECTED 10 THE NIDO APP 12 MAINTENANCE 13 FIRE SAFETY 15 PROHIBITED ITEMS

16 NIDO LIVING BASICS 18 CULTURE AND LEISURE 19 SHOPPING AND WELLNESS 20 RESTAURANTS AND CAFES 22 BARS AND CLUBS 23 SUPERMARKETS 24 IMMIGRATION SERVICES 26 HEALTH CARE 27 THE NIDO DIFFERENCE 28 EVENTS 29 POLICY OVERVIEW

WE ARE NIDO Welcome to Nido Randwyck Welcome to Nido Randwyck – your new home away from home! We are thrilled to have you join our vibrant community of students from diverse backgrounds and cultures. Whether you’re embarking on a new academic journey, exploring career opportunities, or simply seeking a comfortable and supportive living environment, we’re here to support you every step of the way.

At Nido, we believe in fostering a warm and inclusive atmosphere where every resident feels valued, respected, and empowered to thrive. Our modern facilities and amenities are designed to cater to your needs, providing you with a conducive environment for study, relaxation, and social interaction.

Whether you are seeking advice, assistance, or simply a friendly face to chat with, don’t hesitate to reach out to our team – we are here to help!

Once again, welcome to Nido Randwyck. We hope your time here will be filled with unforgettable experiences, meaningful connections, and endless opportunities for growth and learning.

Ruud Bogaert – General Manager randwyck@nidoliving.com

MEET THE TEAM Genelyn Administrator Genelyn is the first point of contact for all residents and is here to help with anything from reporting maintenance and booking study spaces, to organising events. You’ll catch her hanging out in reception.

Dominika Administrator You’ll find Dominika at reception, a friendly face with a great sense of humour ready to help with everything from local recommendations to taking rent payments.

Ruud Bogaert General Manager The person running the show is our General Manager, Ruud.

He is here to ensure every resident has the best possible experience when staying with Nido.

Stefan Maintenance technician Stefan is our dedicated maintenance technician, and is the go-to person for keeping our operations seamless.

Teo Caretaker Teo, our caretaker, meticulously maintains our space, ensuring every detail is just right, creating a welcoming environment for all.

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ARRIVAL Key collection When moving in, you will receive two keys (one for your room and one for the post box) and one building access FOB/key card. You have access to your apartment and the common areas around the building, as well as the bike parking.

Payment and fees Your first instalment is due on the first of each month.

The easiest way to make a payment is via your Nido portal:

You unlock the door by holding your fob/key card to the lock until it unlocks. If your key unexpectedly stops working, come to reception, where we will help you reactivate it.

1. Head to your Nido portal 2. Log in to your account 3. Click on ‘Payments’ at the top of the page and follow the instructions

You can also use a mobile key via your Nido app.

If you would prefer to pay via bank transfer - please note we prefer credit card - please refer to the bank details in the agreement for your room or contact us and we will provide you with the details. Please also send a copy of the transfer receipt to your residence team so they can confirm we have received your payment.

If you do lose any of your keys or the FOB, please let us know right away for health and safety reasons so we can deactivate it. For all key/FOB replacement pricing, please speak to the team.

For key issues outside of working hours, contact +31627103680 for emergency assistance.

What to bring Upon arrival, most supplies are easily obtainable. Check Section 9 for store tips. Bring your own bed linen, duvet, towels, pillows, pillowcases, tea towels, cleaning products, cutlery, crockery, saucepans, andtoiletries.

Each bedroom has: • Mattress • 120cm x 200cm bed • Wardrobe • Plenty of under-bed storage • Desk and chair • Desk lamp • Book shelf • Blinds • Electrical sockets We inspect rooms before arrival and provide an inventory form. Charges for missing/damaged items deducted from deposit upon departure.

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FACILITIES Mail Delivery Nido Randwyck has a MyPup pick up point. In your pre-arrival email you received all the relevant info about this service, but please feel free to ask for more details.

You are responsible for your own post. Please ensure that all mail is fully addressed and includes your room and floor number found in the mailbox on the ground floor. If you are expecting delivery of a parcel or secure item of post, please arrange for the delivery when you will be available.

On site gym We understand the importance of maintaining a healthy lifestyle, which is why we provide complimentary access to our gym for all residents at no additional cost. Whether you are an early bird or a night owl, you can enjoy a workout session at any time of the day. Our gym is equipped with modern exercise machines, free weights, and cardio equipment to cater to all fitness levels and goals.

Please be aware of dropping anything on the floor protecting it from floor damage. Upon check-In, we do require that you complete a gym induction to ensure you are comfortable using all of the equipment.

First aid In case of a medical emergency, you must always consider calling an ambulance in the first instance. If the injury is minor, please contact your Nido team for assistance.

Contact +31627103680 for emergency assistance.

Common spaces At Nido Randwyck, you’ll find our calming and inspiring social and study spaces, laundry facilities, games lounge, TV lounge, and more.

A communal television is provided but if you bring a device with you to watch or record television programs, you will need your own TV license or streaming account. A device can be a laptop, PC, mobile phone, games console, digital box etc.

Private dining room Host gatherings and events in style with private dining room. Whether iT’s a birthday celebration, a dinner party with friends, or a formal meeting, our private dining room is the perfect venue for your special occasions.

Equipped with a comfy lounge seating, flatscreen TV and a full kitchen, you can create memorable moments at home. Failure to adhere to our cleanliness standards may result in fines or charges to cover cleaning expenses. We appreciate your cooperation in keeping our facility clean and welcoming for all.

To book the private dining room, head to the amenities section of your Nido App.

Bike & car parking All bicycles must be properly locked and attached to the provided bike racks located under the housing complex. No bikes are allowed next to entrances, or inside studios. After a first warning, fines and actions can and will be taken, including, but not limited to, confiscation. We also have car parking facilities available for tenants to rent.

Laundry room To make use of the laundry service, you can download the application ‘’appWash’’ or you can access the website via www.appwash.com. Via this app or website you can use and pay for the laundry services.

To use appWash, follow the steps:

1. Download the app “appWash by Miele” 2. Register in the app.

3. Add funds to your account.

4. Choose your machine.

5. Choose the setting.

6. Load your laundry and start the cycle.

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FACILITIES Waste management Proper waste disposal is essential for maintaining a clean and safe environment for all residents. To ensure efficient waste management, residents are expected to bag and tie rubbish from their apartments before bringing it to the designated refuse area. Separate bins are provided for general refuse and recycling, promoting sustainability within our community. Please remember to provide your own bin bags for disposal. It is important to note that leaving rubbish in hallways is not only unsightly but also a dangerous violation of our Fire Safety Policy. Residents identified as leaving rubbish in any common areas may be subject to fines.

Please remember to deposit your waste into the designated rubbish bins outside the residence. This area will be pointed out to you when you check in. Please break down boxes before putting them in the bins. You must ensure all rubbish goes into the bins; any rubbish not in bins is chargeable.

Do not dump rubbish around the site or in the hallways.

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SECURITY & EMERGENCY Emergency procedures At Nido Randwyck, the safety and well-being of our residents are of utmost importance. We have established comprehensive emergency procedures to ensure a prompt and effective response in the event of any emergency situation. Here’s an overview of our emergency procedures: Emergency Contact Information: Residents will find emergency contact numbers (112) prominently displayed throughout the premises, including contact details for local emergency services (police, fire department, ambulance).

Contact Nido Team +31627103680 for emergency assistance.

Medical Emergencies: If someone requires medical assistance: • Contact Nido Team +31627103680 for emergency assistance.

• Call emergency services immediately.

• Provide clear and accurate information about the nature of the emergency and the location within the premises.

CCTV and 24-hour security: At Nido Randwyck, ensuring the safety and security of our residents is paramount. Our comprehensive security system includes 24/7 CCTV surveillance throughout the premises, and access control systems for restricted areas.

We prioritize secure entry points and have established emergency response procedures, including evacuation plans and collaboration with local authorities.

Regular security awareness sessions and training programs are conducted to educate residents and staff on best practices.

We foster a sense of community engagement and encourage residents to report any concerns promptly. With these measures in place, we strive to provide a safe and secure living environment where residents can focus on their studies and well-being.

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GET CONNECTED TO OUR WIFI We’ll guide you through the simple steps to connect to our WiFi network, ensuring seamless access to the internet and all the resources our community has to offer. Whether you’re here for work or studying, staying connected has never been easier.

Logging on So you have arrived at Nido, checked in to your new apartment and want to get onto the internet to tell your friends and family that you are safe and sound Here is how to set up your internet:

Our WiFi speed is 100 Mbps which can be accessed anywhere the building, and you can also connect up to 6 devices at a time. Any issues with the internet connection or speed? Report them directly to ASK4: Telephone: +45-32749070 Email: support@ask4.com

1. Enable your Wi-Fi

connection on your device and connect to ASK4 Wireless.

2. Open your browser window and you will automatically be taken to the ASK4 broadband sign-up page 3. Follow the registration process - add your email as the username and follow the sign-up wizard.

Should you wish for upgrades or any additional equipment, this can be opted for during the registration process. Check out ASK4 to see what is on offer. In order to use the Wi-Fi in common areas, you will need your login details. Just select the ASK4 connection and log on.

WiFi calling Did you know you can enable ‘WiFi calling’ on your smartphone?

Sometimes it takes a while for 3G or 4G connection to settle in a new building, if you’re struggling to connect via 3G or 4G, WiFi calling is a great option.

WiFi calling allows you to make phone calls and send text messages over wireless internet networks like your ASK4 internet connection included in your rent.

If you’d like to use WiFi calling or are struggling to get connected in any way, please pop down to see us at reception.

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YOUR INVITE TO THE NIDO APP Getting started The Nido App has everything you need to make the most of your stay at Nido Randwyck. Find out about upcoming events, get parcel delivery notifications, connect with your community through clubs and forums, book social and study spaces, log maintenance issues, communicate directly with your residence team and more!

Simply search for Nido Living in your App Store, download the app and login with your credentials, we’ll send these to you via e-mail (please keep an eye on your junk just in case) around a week before you check-in. If when you check in, you’re yet to receive your credentials or you’re having any trouble accessing the app, our friendly residence teams will be happy to help.

Please click on above image, for a video introduction to the Nido App.

These images will lead you to the app store for Apple and Andriod, to download the Nido App.

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MAINTENANCE Reporting a fault Maintenance and repairs are carried out by our staff or approved contractors, all of whom are clearly identified. Requests for repairs should be made through Nido App. Reporting a fault in your accommodation will form a contract between you and Nido. You must therefore expect a member of the maintenance staff or a contractor to enter your property to repair the fault. In an emergency, for example a flood, we may enter your accommodation without prior notice.

The following are the service standards you can expect: • Priority One - Emergency Repairs – are responded to within 12 hours of a report of a defect. These would be any repairs required to avoid a danger to health, a risk to the safety of residents or serious damage to buildings or resident’s belongings. We provide a 24-hour service, so please remember that only genuine emergencies should be reported as operatives can attend at any time day or night.

• Priority Two - Urgent Repairs – are responded to within 24 hours of reporting the defect. These would be any repairs which materially affect the comfort or convenience of the residents.

• Priority Three - Non-Urgent Repairs – are responded to within 48 hours of a report of a defect. These would be any repairs not falling within the above categories.

Vandalism and damage A limited level of reasonable wear and tear is to be expected in student accommodation. If you are found to be responsible for vandalism or damage (accidental or deliberate) to the fixtures, fittings, furniture or decoration in any part of the residence you will be liable to pay for the costs and labour involved in making good the damage. Where the person responsible cannot be identified, residents will be charged collectively for repair of such damages, vandalism or missing items.

No work should be carried out to your room, this includes decorating (painting/ wallpaper), putting up shelves or changing fittings. Students may fix posters or pictures to walls using damage free strips, but please be beware that these decorations can damage paintwork on walls and furniture, which could result in a remediation charge.

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MAINTENANCE Condensation and ventilation Condensation can cause staining and black mildew but there are several ways this can be reduced or avoided altogether.

Remember to: • Use extractor fans in kitchens and bathrooms.

• The bathroom is small in size, so it is better to keep the bathroom door open after showering.

• Ensure doors are closed to other areas of the residence.

• Where condensation has occurred be sure to leave room heating ON to assist in drying out and remember to keep the room well ventilated.

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FIRE SAFETY Fire safety procedures Fire safety guidelines will be displayed in all communal areas. In the event of fire you should break the glass in the nearest fire alarm call point, leave the building immediately and proceed to your designated assembly point.

Residents must evacuate the building if the fire alarm sounds, and only return to the building when a Fire Officer or staff member instructs them to do so. Misuse of fire alarm is subject to fine. Fire alarms are tested monthly in accordance with Nido policy.

Follow the guidelines set out in your accommodation. Fire Evacuation Procedure notices are placed strategically throughout our accommodation, and you are asked to familiarize yourself with the procedure at the earliest opportunity. If you are able to and it is safe to do so, shut windows and doors when leaving your room. If you are able to, shout “FIRE” or bang on doors to warn others. Leave quickly and safely and go to your designated safe area.

Fire drills Fire evacuation practices are arranged annually. You are required to cooperate with the instructions of Nido staff during practice events. If you have a disability, an officer will advise you about safe evacuation in the event of a fire in accordance with your Personal Emergency Evacuation Plan (PEEP).

Fire fighting equipment The fire extinguishers and fire blankets are supplied for use only in an emergency. Tampering with any fire safety equipment (e.g. malicious use of fire alarms, unnecessarily discharging fire extinguishers, propping open fire doors or capping smoke detectors) is a serious offence.

Smoking Policy Smoking and smoking related items are not permitted anywhere in your student accommodation. If you are found to be smoking or hold any smoking related items in any part of the residence you will be in breach of your tenancy and could face eviction. This includes electronic water vapour cigarettes.

Smoking related items include ash trays, pipes, water vapour nicotine inhalers.

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FIRE SAFETY Fire safety procedures Fire safety Most fires take place in the kitchen please follow these safety tips to avoid this happening: • If you are called away from the cooker, remove the pans, and turn off the heat.

• Always clean the grill pan after use.

• Turn saucepan handles so they don’t stick out and are not over another ring.

• Keep the oven door shut whilst cooking.

• Don’t put tea towels down on the cooker after you have used them.

Candles and incense sticks The use and storing of candles and incense sticks in the accommodation is strictly forbidden.

Barbeques Students are not permitted to have BBQs in any of the residences or grounds.

E-bikes & e-scooters Please take note that e-bikes and e-scooters are prohibited inside studios.

Do not charge batteries or store your e-bike or e-scooter near combustible or flammable materials. Do not over charge your battery, check the manufacturer’s instructions for charge times. Please use bike store for storage and charging.

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PROHIBITED ITEMS Restricted items Items which are not permitted include: • • • • • • • • •

Candles Incense sticks Tea lights Barbeques Oil heaters Chip fryers Smoking equipment such as weeds, vapes, cigarettes and ashtrays Dartboards and weapons of any description, either real or replica Pets of any description are also not allowed

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NIDO LIVING BASICS Room types and amenities We offer three types of studio apartments at Nido Randwyck. All our studios are fully furnished and come with an ensuite bathroom and private kitchenette, all to yourself.

Linen and kitchen items including bedding, crockery and cutlery are not included in your room.

Students with disabilities Students with disabilities that require accommodation at Nido must contact the Nido team in a timely manner for further guidance on the accommodations process. Students with disabilities are encouraged to self-disclose with the Nido team when initiating the housing application process.

Living together We understand that for many of you this will be your first time away from home and we suggest that once you have moved in, you start to find out what is where and who is who at your residence.

Make a point of noting how to get out in the event of a fire, and where you can ask if you need any further information. Our cleaners and caretakers will be on site daily. They will help you settle in and answer any questions you have.

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NIDO LIVING BASICS Dealing with anti-social behavior Nido is committed to providing a safe, secure and friendly environment for all of its tenants and as such will not tolerate any form of anti-social behavior or activities that may cause noise or nuisance to your neighbours.

If you or any of your guests are seen to be causing anti-social behavior, we may take action. In serious cases an eviction notice may be issued.

Alcohol violation policy The misuse (underage drinking, etc) and the abuse of alcohol (drinking to an extent such that one’s behaviour and judgment are impaired or result in disruption of others) frequently leads to behavioural problems in the residence. The effects of alcohol misuse/abuse include, but are not limited to, excessive noise, interpersonal conflict and vandalism. Residents who misuse/abuse alcohol could negatively affect the community and endanger other residents. This policy is designed to assist the resident who, through the misuse/abuse of alcohol, is violating housing rules and to protect the community from the effect of a resident who continues to misuse/abuse alcohol, often infringing on the rights of others to a quiet and orderly living environment.

Guest policy At Nido Randwyck, we value safety and comfort. Guests must be registered at reception upon arrival, with prior notice required. Visiting hours and overnight stays require approval from the residence manager. All guests must provide ID and follow security procedures. Residents are responsible for guest behavior and any damages. Management may deny entry or request disruptive guests to leave. These measures ensure a harmonious environment, and we appreciate residents’ cooperation.

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CULTURE & LEISURE Sightseeing

Muziekgieterij: Muziekgieterij is a music venue located in Maastricht and offers a weekly program with (inter)national big names, new talents and some fine dancing.

The new Muziekgieterij has a capacity of 350 and 1100.

For more information you can visit: https://muziekgieterij.nl/ Natural History Museum of Maastricht: You will find the Natural History Museum of Maastricht tucked away in one of the most atmospheric corners of the city. It is easily reached by public transport or on foot, and is close to cafés, restaurants and shopping centres.

Bonnefanten Museum: If you are a fan of art, Bonnefanten Museum is worth a visit, with its archaeological finds, sculptures, and paintings. The museum is open from Tuesday – Sunday from 11:00 – 17:00. Nido is 15 minutes walk from the museum.

The museum is home to both permanent and temporary exhibitions, boasts extensive collections, runs workshops and organises activities of several kinds. It is the richest source of information on the wonders of the Limburg landscape and its wildlife, both today and prehistoric times.

For more information you can visit: https://www.bonnefanten.nl/nl

For more information you can visit: https://www.nhmmaastricht.nl/english/

Centre Céramique: Centre Céramique is located at Plein 1992 on the border of Wyck and Céramique. Here you will find the Maastricht Museum where hidden stories are told about the history of our beautiful city.

Theater aan het Vrijthof: As one of the leading theatres in the Netherlands, Theater aan het Vrijthof is Maastricht’s cultural hub to stimulate cultural debate by presenting (inter)national companies from all genres.

There is always something going on: an inspiring library or cultural programme.

Stop by for a delicious cup of coffee from Coffeelovers. Centre Céramique is a vibrant place in the heart of the city. Everyone is welcome: the Maastrichtenaar, student, new resident or tourist. You will discover the city’s history, be challenged and enjoy the surroundings in an exceptionally beautiful building by architect Jo Coenen.

For more information you can visit: https://www.theateraanhetvrijthof.nl/en

For more information you can visit: https://www.centreceramique.nl/

For more information you can visit: https://www.exploremaastricht.nl/en/ tour/guided-tour-fort-st-pieter

Lumière: Lumière is known for it is high quality selection of movies, inviting atmosphere, and international orientation. The ideal place for tasty lunches and dinners surrounded by the beautifully refurbished industrial interior. For more information you can visit: https://lumiere.nl/

Cruise on the Meuse: Go for a boat ride on the famous Maas River. It will take you past some of the most amazing historical places in Maastricht. It is a great way to experience and discover the city while relaxing.

Sint-Servaasbasiliek: The Sint-Servaasbasiliek in Maastricht, the oldest basilica in the Netherlands, dates back to the 4th century. It features Romanesque architecture and houses the grave of Saint Servatius.

Sint Pieter Fort: Take a step back in time and enjoy a guided tour at Sint Peiter Fort (9.50 Eur). Fort Sint Pieter is placed high above the Maas river, so pop here to enjoy impressive views of the city and the river.

For more information you can visit: https://www.visitmaastricht.com/eventscalendar/58445471/cruise-on-the-meuse Pathé/Cinema: Pathé Maastricht is a popular cinema in the Netherlands, offering a wide range of movies and premium viewing experiences in the heart of the city.

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SHOPPING & WELLNESS

Brusselse Poort: There is something for everyone at Brussels Poort, with more than 50 shops, from specially food stores to atmospheric restaurants and home furnishing stores. Whether you are looking for the latest trends or a piece of authentic artistry, you will find it all at Brussels Poort shopping mall is a great way to experience and discover the city while relaxing.

For more information you can visit: https://brusselsepoort.nl/

Shopping malls Shopping hours: Monday from 12:00-18:00 Tuesday to Friday: 10:00-18:00 In Maastricht shops are open late on Thursday for koopavond (shopping evening) until 21:00 Saturdays from 10:00-18:00 (some stores close at 17:30) Sunday from 12:00-17:00 Shops are closed on national holidays.

Entre Deux: This quirky shopping mall is located in a medieval church! Shop in one of the many fashion & lifestyle stores, enjoy the range of food & drinks or meet your friends in the bookstore. Entre Deux is just 11 minutes by bike from Nido Randwyck.

For more information you can visit: https://entredeux.nl/ Mosae Forum: Mosae Forum is in a vibrant area, where old and new architectures are blended together. Here you will find stores, restaurants, and grocery markets and it is only 10 minutes by bike from Nido Randwyck.

For more information you can visit: https://www.mosaeforum.nl/ City Centre: Shopping in Maastricht is also centered around the city center, particularly in the streets between the three main squares. Here, visitors can explore a variety of shops, boutiques, and stores.

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RESTAURANTS & CAFES Where to dine Livin’ Room: This cozy café is where students head for breakfast or lunch, as the place offers great coffees, smoothie bowls, pastries, desserts, and sandwiches.

Enjoy your meal inside or outside at the garden tables.

Olivia’s Maastricht: At Markt 15 you will find this trendy breakfast and lunch café, that offers delicious bagels, juice, and pancakes. In addition, they also have vegan bagels, salads, pancakes, and sweet treats.

Pieke Potloed: A snug eatery, offering classic cuisine inspired by the countryside. It is located in a buzzing area alongside many other restaurants, so come and enjoy a drink and some great typical local food originating from the region of Maastricht and Limburg.

Wyck Area: Wyck is a bustling area in Maastricht known for its charming streets and excellent dining options. From cozy cafes to gourmet restaurants, Wyck offers a diverse culinary experience amidst its picturesque surroundings.

Vrijthof Square: Vrijthof Square is famous for its historical charm and bustling atmosphere, with a range of restaurants and cafes catering to both locals and tourists.

Platielstraat Street: Platielstraat is a lively street renowned for its nightlife and dining scene, offering a variety of restaurants, bars, and cafes for a vibrant night out in Maastricht.

Onze Lieve Vrouweplein: Onze Lieve Vrouweplein is beloved for its beauty and local appeal, featuring picturesque dining spots that offer a delightful dining experience.

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RESTAURANTS & CAFES Where to dine De Poshoorn: Known for its cozy ambiance and delicious cuisine, De Poshoorn offers a delightful dining experience in Maastricht.

Onglet: Onglet is celebrated for its creative dishes and intimate setting, making it a popular choice among food enthusiasts.

Novo: Novo is highly sought-after, requiring reservations months in advance due to its exceptional seasonal menus and impeccable service.

Van Bommel: Van Bommel offers a charming atmosphere and is renowned for its quality coffee and pastries, making it a favorite among locals.

Falstaff: Falstaff boasts a historic charm and serves as a great place to enjoy a drink or coffee while soaking in the city’s atmosphere.

In Den Ouden Vogelstruys: In Den Ouden Vogelstruys is a traditional Dutch café known for its welcoming vibe and extensive selection of beers.

De Gouverneur: De Gouverneur offers a diverse range of beers on tap and a cozy environment, making it a popular spot for beer enthusiasts and casual gatherings.

Cinq: Cinq impresses with its fine dining experience and gourmet French cuisine, ensuring an elegant dining outing.

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BARS & CLUBS Nightlife De Uni: De Uni is packed almost every day and all of Maastricht’s students come here to drink a beer together and enjoy the lively atmosphere.

For more information you can visit: http://www.deuni.com/ Peter’s Irish Pub: Peter’s Irish Pub is located in one of the busiest squares in Maastricht. It is a great place to enjoy a cold drink while watching a sports game.

For more information you can visit: https://www.petersirishpub.nl/ Cliniq: A student favorite and one of the most popular nightclubs in Maastricht, this is the place to go for a fun night out with your friends.

For more information you can visit: https://cliniqmaastricht.nl/ Muziekgieterij: The Muziekgieterij is a vibrant music venue in Maastricht, known for hosting a diverse range of live concerts and events. It serves as a cultural hub for music enthusiasts in the city.

For more information you can visit: : https://muziekgieterij.nl In de Karkol: In de Karkol is a charming, traditional pub in Maastricht, known for its cozy atmosphere, local beers, and warm hospitality. It is a favorite spot for both locals and visitors.

For more information you can visit: https://www.indekarkol.nl In de Tenne Kan: This is a traditional Dutch pub in Maastricht, renowned for its cozy ambiance, local beers, and friendly atmosphere. It’s a favorite gathering place for both locals and visitors alike.

For more information you can visit: https://indetennekan.nl

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SUPERMARKETS Daily groceries Moving to a new city also means you need to find out where are the basic places to get your necessities, such as your groceries! Here are some of the common supermarkets you can find in Maastricht.

Albert Heijn: AH for short, this is the most popular supermarket in The Netherlands. In bigger cities, you would also find AH To Go, which is a smaller convenient store of AH. The AHs closest to the city centre are along Helmstraat and in Brusselsespoort shopping mall. AH offers loyalty cards called Bonuskaart with personalised discounts which is definitely worth it if you shop here.

Jumbo: The second most popular supermarket and a favourite amongst students, Jumbo. It is one of the more affordable and bigger supermarkets in the city centre.

Action: Action is chock full of household goods. It is the cheapest supermarket in Maastricht and sells offices supplies, cosmetics, food, toys, textiles, glass, porcelain and pottery, seasonal, decorative, do-it-youself products and more.

Oriental Asian Supermarket: The go to supermarket if you are looking for Asian groceries and conveniently located next to Jumbo in Mosae Forum. They also have a little fried snack stand by the entrance if you want something to fuel you before you shop.

Yildiz Plaza Turkish Supermarket: If you are looking for a Turkish grocer or a great butcher, visit Yildiz Plaza close to Brusselsepoort.

Lidl: Lidl is the closest grocery store to Nido Randwyck, it’s located here: Kardinaal van Rossumplein 52, 6221 SX Maastricht. Lidl provides convenient shopping options, offering a variety of groceries and everyday essentials.

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IMMIGRATION SERVICES Immigration and Naturalisation Service Residence Permit: European Union / European Economic Area (EU/EEA) citizens have the right to free movement within the EU and may come to live in the Netherlands.

Non-EU/EEA citizens who wish to stay in the Netherlands for longer than 3 months require a residence permit. The Immigratie- en Naturalisatiedienst – IND (Immigration and Naturalisation Service) determines who may be granted a residence permit.

Non-EU/EEA citizens moving to the Netherlands usually apply for a gecombineerde vergunning voor verblijf en arbeid – GVVA (a combined residence and work permit). To be eligible for a GVVA there must already be a job offer in place, and the employer will help with the procedure.

The IND is present at their service desk located in Maastricht International Centre, every Tuesday, Thursday and Friday for the specific purposes of issuing residence permit cards, collecting biometric information, issuing residence endorsements stickers or return visas. Visits to the IND service desk in Maastricht are by appointment only.

If you would like to make an appointment to collect your residence permit, click the link below: https://afspraak.mic.maastricht.nl/services When a residence permit is ready for collection in Maastricht a letter will be sent by the IND. This letter is needed when collecting the permit card.

For more information you can visit: https://ind.nl/en

Burgerservicenummer – BSN: All residents in the Netherlands who are planning to stay for more than four months must register with the municipality in which they intend to live. Upon registration they are issued with a Burgerservicenummer – BSN (citizen service number). The BSN is crucial for gaining access to a range of services and facilities including banking, taxation, insurances and benefits, similar to the National Insurance number in the UK and the social security number in the US. The registration needs to be made in person, with all family members present. All residents new to the Netherlands are required

by Dutch law to register their presence within five days after arriving.

When registering at the municipality where a BSN will be issued, the following documentation is required: • A valid passport or identity card; • Non-EU citizens must also have a valid residence permit or be in the process of applying for one; • A tenancy agreement, or a signed statement with a photocopy of the passport of the main occupant, stating that they are allowed to register at that address, or a document that proves that the applicant is the owner of a property: a deed of ownership or a deed of transfer; • An original or legalised copy of the applicant’s birth certificate; • If applicable, an original or legalised copy of the applicant’s marriage/ divorce certificate.

Bank account: Once registered in the Netherlands, the following documents are required to open a bank account: • Proof of identity (passport, identity card or residence permit); • Burgerservicenummer – BSN (citizen service number); • Proof of address (signed rental contract, utilities bill) Banks like ABN AMRO, ING and Rabobank have websites in English.

For more information you can visit: https://www.abnamro.nl/nl/prive/index.html https://www.ing.nl/particulier/english Work permit (tewerkstellingsvergunning – TWV): Non-EU/EEA students studying in the Netherlands may work for up to 16 hours a week, but require a tewerkstellingswerkvergunning TWV – (work permit) as a werkstudent (working student). This is applied for by the employer. It is usually issued for a period of 1 year without question as long as the wages offered and other conditions conform to legal requirements.

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IMMIGRATION SERVICES Immigration and Naturalisation Service DigiD: The DigiD (digital identification) is a way of providing secure access to national and local authority websites and to a growing number of other websites such as health insurers and pension funds.

The DigiD is linked to the Burgerservicenummer – BSN (citizen service number) which is issued upon registration at the municipality. Applying for a DigiD can be done via the digid.nl website: https://www.digid.nl/en.

Applicants will be prompted to choose a gebruikersnaam (username) and wachtwoord (password), and then these 2 codes are subsequently used to gain access to relevant websites.

EU/EER citizens are allowed to apply for a DigiD when not resident in the Netherlands if they already have a BSN. On application via the DigiD website they will recieve a “baliecode”. Make an appointment at the local muncipality, bring this code and passport/ID, and obtain an activation code for the DigiD. Then activate the DigiD via the DigiD website.

The DigiD app is being used more often as method of access to websites, so it should also be requested when you apply for a DigiD. Once you have a DigiD you can also use it when you are not in the Netherlands.

Leaving the Netherlands: When leaving the Netherlands for more than 8 months, it is mandatory to deregister with the municipality. The municipality automatically notifies other government authorities of the registered departure. Deregistration can be carried out up to 1 month before leaving the Netherlands, a date of departure must be specified. This can be done in person or via the website of the municipality.

When leaving the Netherlands, residence permits must be returned to the IND. How to do this can be found here: https://ind.nl/en/end-of-your-stayin-the-netherlands/leaving-the-netherlands#return-residence-documentcard-to-the-ind Expat consultations: You can find a lot of information here (https://expatcentremaastrichtregion. nl/expats) regarding expat life in the area. However, if you are looking for extra guidance on settling into the Maastricht Region, hospitality coaches are here to assist you. Experts are available to answer all your questions online via the contact form or via telephone during opening hours: +31 (0)43 350 5010.

However, if you are looking for extra guidance on settling into the Maastricht Region, hospitality coaches are also available for in-person consultations. If you would like to make an appointment to talk in person, expert consultants are available via the contact form: https:// expatcentremaastrichtregion.nl/contact#Contact%20Form.

Opening hours Tuesday, Wednesday & Thursday 09:00 - 12:30 and 13:30 - 17:00 Friday 09:00 - 12:30 Visiting address Mosae Forum 10 (Gemeente Maastricht) 6211 DW Maastricht

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HEALTH CARE GP, Dentist, Pharmacy General practitioner: It is common in the Netherlands to be registered as a patient with one general practitioner (GP) or family doctor (huisarts). The GP is your first contact person when you have health problems. You can then make an appointment with your GP, who will examine you. If the problem can be solved through medication, he/she will write a prescription, which you can pick up at the pharmacy immediately. If further examination or a hospital procedure is needed, the GP will refer you to a specialist.

Pharmacies: It is also probably most convenient to have a pharmacy (apotheek) close to your home. As most of the medication sold in pharmacies is only available on prescription by your GP, the easiest way to find a pharmacy is to ask your GP. Weekend and evenings: If you need to see a doctor after office hours or during weekends, contact the Maastricht UMC+ https://www.mumc.nl/en (huisartsenpost) on 043 3877777. For prescriptions, its in-house pharmacy is open 24/7: https://www. mumc.nl/en/patients-visitors/praktisch/pharmacy.

Maastricht UMC+: Near Nido Randwyck, you have convenient access to Maastricht UMC+.

Located on P. Debyelaan 25, 6229 HX Maastricht, the hospital offers comprehensive medical services and healthcare facilities. If you need further information, please visit https://www.mumc.nl/en

As the selection of a GP is a personal choice, we cannot refer you to one particular GP in Maastricht. In general, all GPs speak English and most of them will offer you the opportunity to get to know them in an introductory interview after you have registered as a new patient.

When choosing a GP it is probably most convenient to have one close to home. We therefore advise you to go to https://www.rhzheuvelland.nl/ or https://huisartsenmaastrichtoost.nl/for-students/, to view the nearest GP’s address, phone number and website. Simply call and make an appointment to register. Please remember to bring proof of health insurance (i.e., your insurance card) when registering.

Emergencies: Dial 112 to call the hospital (for an ambulance), police and fire department in case of emergency.

Dentists: Likewise, you can register with a dentist (tandarts). Google “tandarts maastricht” to find one. Some dentists may not accept new patients due to capacity limits. Note that dental care coverage depends on your specific health insurance policy. If not, you can of course still register and simply have the bills sent to your home address.

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THE NIDO DIFFERENCE We’re active on social media and we listen. We know that good locations, WiFi and service are vital, but we also know that sustainability, wellbeing, design and community are just as relevant to you. So we focus on all of these things. We celebrate the many different cultures and people who live with us. We actively listen to what you want and make the changes you request. Our actions as a business are guided by you. This is the Nido Difference.

WE FOCUS ON 4 THINGS: • • • •

Wellbeing Community Design & Technology Sustainability

Everything we do as a business has these in mind. Nido is known for its exceptional resident experience (if we do say so ourselves), so if you’re looking for a social, creative and unforgettable living experience, you’ve come to the right place. We think a lot about how to bring people together in safe and happy ways. From fundraising charity events, to bring your own dish dinners, we aim to give back to the community and bring the people who live with us together.

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EVENTS Nido create spaces that build communities! Your site team pride themselves on curating a calendar of events throughout the year that will give you opportunities to meet your neighbours and make new friends, as well as learn about the local culture.

Our events programmes firmly focus on the things you’ve told us are important to you. Expect to see much more wellness, charity and sustainability themed events, things like Breakfast Club, pop-up plant shops, CV workshops, fitness classes and more.

Want to know where you can keep up to date with events? The easiest way is to download our Nido App, we post all our events there and you’ll also see our promotions in the lifts, common areas and reception of your Nido.

We’re organising a great mix of events across the year so invite your friends, block out your calendars and join us!

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POLICY OVERVIEW According to the license agreement, you agree to have read and comply with the Nido Living Handbook.

Reporting complaints If you have a complaint, please speak to a member of our team on-site.

They will be able to resolve the matter swiftly. However, if you would prefer to speak with a senior member of the site team please email our General Manager Ruud Bogaert at randwyck@nidoliving.com. Our full complaints procedure will be posted near reception or you can also ask a member of our team.

Payments Details of your account including charges and payments, as well as outstanding amounts can all be found in the Nido portal. Simply log in to your account and click “payments” at the top of the screen.

Diversity You are a part of a very unique community. The residents and staff at every Nido are a multicultural community of individuals. We are of diverse racial, ethnic, class and national origins. We are unique in that we strive to work and live together, and we can learn from one another in an atmosphere of positive contact and mutual respect.

We are committed to providing safe and inclusive spaces for all Nido residents and ask all residents to behave in a way that supports each other and is respectful of the differences within our community. We expect residents to respect the rights of others and to be effective citizens of the Nido community. These principles are referred to in the licence agreement that has been provided to and signed by all residents upon acceptance of their accommodation. Nido’s full Equality and Diversity Policy can be found on the Nido website: https://www.nidoliving.com/en/equality-diversity

Respect for the rights of others Residents living at Nido are expected to abide by standards of conduct.

Respect and take into consideration others and their need to study and rest. At Nido our team work hard to create an atmosphere conducive to study, work, enjoyment and learning how to live responsibly with other individuals. Every resident is expected to respond appropriately to requests from fellow residents and staff concerning inappropriate or offensive behaviour.

Additionally, all residents are required to request permission for any visitor, including overnight guests, via the Nido App. This allows us to approve visitors, maintain an active list of overnight guests for fire safety purposes, and ensure the security and wellbeing of all residents.

Quiet/courtesy hours Residents first and foremost have the right to study, work and to sleep at Nido. It is the responsibility of all residents and their guests to follow the quiet and courtesy hours policy in the building.

Courtesy hours are in effect 24-hours a day in all hallways, apartments and lounges and - this refers to general noise levels which should be ‘within reason’.

Quiet hours are in effect from: Sunday - Thursday between 10pm - 8am Friday & Saturday between 11pm - 8am During quiet hours, no noise from any source should be audible from outside the apartment in which it is occurring, this includes the lounges and the hallways.

Intoxication policy Smoking is strictly prohibited anywhere on the premises. If you are found smoking in a prohibited area, any costs relating to cleaning/ redecoration required will be chargeable. Please remember you are also responsible for the behaviour of your guests when within Nido. Costs may exceed €500.

Alcohol may be consumed in designated common areas provided there are no violations of Dutch law (including public intoxication). The use, storage, distribution or possession of any illegal substance is a criminal offence and will be referred to the authorities. Engaging in such activity may result in early termination of the license agreement.

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Visitation policy You are responsible for your guest’s behaviour whilst they are within the building and ensure all of your guests follow Nido policies. Guests must be accompanied at all times and are not permitted in the building unescorted and do not have access rights to a resident’s apartment. Management reserves the rights to charge the resident for any damage caused by their guests. As well as unlimited guests during the day, residents are also able to have one overnight guest per night. The same overnight guest cannot stay for more than 3 consecutive nights.

Checking out We’ll be sad to see you go and hope you’ve enjoyed your stay with us. We hope you stay with us for all your time in Maastricht, but if not, we wish you the best in your next chapter.

Upon checkout you will be required to leave your apartment by 10am on the check out date which is stated on your license agreement. Any private property or belongings left after vacating or upon the expiration of the license agreement will be considered abandoned and will be disposed of at the expense and risk of the resident. Further checkout instructions can be obtained from the team.

For long-term stays at Randwyck, there is a minimum stay requirement of 12 months. Following this initial period, residents are required to provide 1 month’s notice before vacating their unit. This notice period allows us to manage the transition effectively and make necessary arrangements.

Additionally, we uphold a vacating policy which stipulates that residents must vacate their unit within 14 days of their specified move-out date. This policy enables us to maintain the efficiency of our operations and promptly prepare the unit for its next occupants.

Nido Randwyck

Nido Randwyck Duboisdomein 50 6220 Maastricht GT randwyck@nidoliving.com +31 43 808 0851

Nido Living - Netherlands

@nidoliving_nl @Nido_Living