Swimming Pools / Leisure / Aquatics / Spas / Health
Issue 127 December 2019/January 2020
Fibreglass swimming pools Why are they so popular?
Stainless modular pools Shipped to the Outback Using video To improve your business
Download the AIS Water AR app from the Apple App Store or Google Play Store and scan the AIS Water logo to learn “Why choose AIS?”
Pixie RP10 features:
The Pixie is perfect for plunge pools, swim spas, jacuzzis, spas, hot tubs and small volume water features.
Chlorine output -10g/hr Compact and lightweight form factor - allowing easy handling and installation in tight spaces Stylish – featuring a space-efficient micro design Functionality – providing low chlorine output, geared for small water volumes Robust Powder-Coated Steel Construction - delivering a durable and corrosion resistant enclosure Simple User Interface - retaining only essential control functions Robust and Reliable Transformer - resistant to power fluctuations and high temperatures Tinted Polycarbonate Front Cover – protecting the user interface against direct sunlight
There is a significant trend in Australia toward higher density living, making properties smaller and space at a premium.
IP56 Waterproof Switch and Circuit Breaker - providing safer user interaction
However, people still want their private pool, and this means the plunge pool and spa market has exploded.
Multiple safety measures – preventing damage caused by overloading, water flow interruption, high/low salinity and other unforeseen events
This smaller application requires specifically designed pool chlorination technology. Being true to our purpose, we responded quickly to market demands with the launch of the purpose-built Pixie RP10.
External Aluminium Heatsink - providing enhanced cooling to alleviate internal heat Reverse Polarity (RP) Function - reduces calcium build-up on electrodes, resulting in less maintenance
Unlike other costly and dangerous chlorine generators designed for much larger water volumes, the Pixie provides real peace of mind because of its cost-efficiency, simplicity, reliability and ease of installation.
Genuine AIS Anode - ensuring the longevity of the electrolytic cell Proudly Australian Designed and Manufactured
Chlorine Output* g/h
Input AC Power Consumption* Kilowatt hour (kWh)
Input Current Amps (A)
Water Flow L/mins
Dimensions (Packaged) L x W x H cm
Weight (Packaged) kg
Dimensions (Power Supply) L x W x H cm
Approximate Pool Size m3
Salinity Range ppm
150 – 450
48 x 35 x 17
23.0 x 21.4 x11.2
4000 - 5500
*All test were conducted at the temperature of 26°C, pH 7.7, Salinity level 5000 ppm and Flow rate 200 l/m.
51 MILLENNIUM PLACE, TINGALPA, QLD 4173 AUSTRALIA TELEPHONE: +61 7 3396 5222 | FACSIMILE: +61 7 3393 3441 EMAIL: INFO@AISWATER.COM.AU
FEATURES • Extremely energy efficient, C.O.P. up to 10.98 • Latest full stepless inverter technology • Available in 5 models, 7kW to 19kW • Heating and cooling capability • Easy to use LCD touchscreen controller • Built-in timers • Low noise fan blades • Robust ABS cabinet • Eco-friendly and safe R32 refrigerant • Automatic defrost system • Horizontal front discharge air flow • Simple installation • Sleek design • Small footprint • Ideal for tight installations • Guaranteed stable performance from -7°C air • Designed to work with solar PV panels
THE MOST ECONOMICAL YEAR ROUND POOL HEATING SYSTEM AVAILABLE
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the very latest in stepless DC full inverter heat pump technology by EvoHeat
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EVO FORCE-i FEATURES • Extremely energy efficient, C.O.P. up to 16.28 • Latest full stepless inverter technology • Available in 7 models, 9kW to 28kW • Heating and cooling capability • Built-in timers • Easy to use colour LCD touchscreen controller • Wi-Fi control • Low noise fan blades • Robust ABS cabinet • Eco-friendly and safe R32 refrigerant • Automatic defrost system • Horizontal front discharge air flow • Simple installation • Sleek design • Small footprint, ideal for tight installations • Guaranteed stable performance from -15°C air • Designed to work with solar PV panels
* WI-FI control available on Force-i series
✓ Online pool heating evaluation software that ensures correct heater size! HEAT PUMPS FROM 7KW TO 200KW
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Published by The Intermedia Group Pty Ltd ABN 940 025 83 682 41 Bridge Road, Glebe, NSW, 2037 Australia Ph: (02) 9660 2113 Fax: (02) 9660 4419 On behalf of The Swimming Pool & Spa Association of Australia Ltd (SPASA Australia) Publisher: Simon Cooper Managing Editor: Chris Maher Phone: 0412 048 639 Email: firstname.lastname@example.org
editorial Too much of a good thing
Contributors: Veda Dante, Adrian Lacy, David Lloyd, Brett Lloyd Abbott Advertising Manager: David Stennett Phone: 0404 725 554 Email: email@example.com Senior Designer: Chris Papaspiros Production Manager: Jacqui Cooper Prepress: Tony Willson For Subscriptions Call: 1800 651 422 Copyright All material in this publication is copyright to the publisher and/or its contributors. No material may be reproduced without the express permission of the publishers.
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Chris Maher Managing Editor chrismaher@ intermedia.com.au
The sun is the spark that keeps the industry chugging along. Warm days and bright skies beckon swimmers and set the kids nagging for a pool. But the sun also sparks another, unwelcome, phenomenon: one that’s becoming ever more intense. Bushfires. As I write this, outside a red sun burns in an ochre sky. Sydney is ringed by fire, and while city folk seek shelter from the smoke, desperate homeowners and brave volunteers battle the fires that rage up and down the coast. Many industry members, friends and colleagues are on the frontline fighting for dear life to protect their homes, businesses and communities. We wish them all the luck possible, and hope the worst of it passes them by. As essential as the sun is, you can have too much of a good thing. The past six years have included four of the five hottest years ever recorded, and it doesn’t look like it’s going to let up. Bushfires are only one aspect of it, the other being the ravaging drought that saw November have the lowest rainfall on record, the Murray Darling dry up and dam levels plummet. Rain, long the bugbear of the industry, is desperately sought at the moment. Hopefully by the time this edition lands on your desks rain will have brought some relief to the fire fighters and farmers. Of course, with this drier weather comes greater regulation on water use; and severe restrictions are already in place in many areas. Fortunately many in the industry are thinking ahead and have plans in place, but it isn’t something we can be complacent about. It’s not all doom and gloom, but it does mean we need to think more carefully about water than ever before. And while I’d normally wish everyone a sunny Christmas Day, maybe this year just a little rain wouldn’t hurt. I hope you have a safe, happy Christmas with family and friends, and get at least a brief chance to rest up as we prepare for a busy, prosperous 2020.
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Copyright © 2019 - SPASA Australia.
Proudly supported by
This issue’s cover The views expressed in this magazine do not necessarily represent those of the above supporters, nor should any product advertised in SPLASH! magazine be seen to be endorsed by the above.
The cover shows a prestige swimming pool on a beautiful property. Once you would have assumed such a pool would be concrete, but as with this pool, many high end pools are now made from fibreglass. There is plenty more on fibreglass pools from page 34. Image: Aquatic Leisure Technologies
Dec 2019/Jan 2020 SPLASH! 7
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Contents 44 25
Industry Snapshot: Bipin Gangadharan In the first Industry Shapshot in this edition, Pentair’s Australasian sales director talks to SPLASH! about his experience in the Asian markets and the impact IOT is likely to have on the industry.
Piscina Barcelona celebrates a quarter of a century The Spanish pool and spa show celebrated its 25th anniversary in October by welcoming guests from 25 countries and showcasing innovations from around the world.
Making the most of small spaces Australians have to think creatively to make the most of shrinking property sizes. Jason Hodges provides his top five ideas for maximising the potential of every inch of the backyard.
North Sydney hosts heating tour as pool revamp looms A recent commercial pool heating seminar at North Sydney was followed by a tour of the soon to be revamped North Sydney Olympic Pool.
Videotastic Brett Lloyd Abbott explains how the correct use of video can significantly improve the marketing of your pool and spa business. Industry Snapshot: Jonas Ryberg In the second Industry Snapshot this edition, Jonas Ryberg talks to SPLASH! about his marketing career and the most satisfying aspect of his role as sales director of Fluidra for the Southern Hemisphere.
regulars News. . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Pool DAs . . . . . . . . . . . . . . . . . . . . . . . 11 Calendar . . . . . . . . . . . . . . . . . . . . . . . 13
44 The increasing popularity of fibreglass pools Veda Dante looks at the rise of fibreglass shells as the most popular form of swimming pool construction and asks how that affects builders, installers, technicians and consumers.
Indigenous community gets in the swim Kalumburu, 3670 km from Perth, it is considered one of the most remote Aboriginal communities in the country. Now it is getting a stainless steel swimming pool.
Preventing workplace bullying AB Phillips provides helpful advice based on lessons from court cases dealing with workplace bullying.
Global pool and spa associations come together The annual meeting of the World Alliance of Pool and Spa Associations was convened recently in Barcelona to help promote and protect the interests of the pool and spa industry globally.
Commercial news . . . . . . . . . . . . . . . 54 New products. . . . . . . . . . . . . . . . . . . 62
Ad index. . . . . . . . . . . . . . . . . . . . . . . . 66
Dec 2019/Jan 2020 SPLASH! 9
(L-R) Paul Carrol (Aspire), Bill Svendson & Mike DeDona (SRS), Simon Boadle & Anthony Lestani (Sunbather), Danielle Quintana & Richard Bacon (SRS), Mick Carrol (Aspire) and Tom Boadle (Sunbather) Manufacturing
SR Smith acquires Sunbather Pioneering Australian solar pool heating manufacturer Sunbather Pty Ltd has been bought by US-based pool deck equipment manufacturer SR Smith. Tom Boadle will remain general manager and COO of Sunbather and all staff members are expected to remain with the company. Sunbather’s manufacturing and offices will remain in Hastings, Victoria and Sunbather will operate independently from Brisbane-based SRS Australia Pty Ltd led by Keith Hall. Along with the purchase of Sunbather, SR Smith also acquired a 50 per cent stake in Aspire Polymers Australia, a manufacturer of innovative rigid solar panels that had been working with Sunbather. Tom Boadle says the entire Sunbather team is excited to become part of the global SR Smith organisation and they look forward to continuing to grow both the Australian and international business. “The timing of this acquisition is strongly aligned with Australian and global demand for more energy efficient pool solutions,” he says. The transaction aligns with founder Simon Boadle’s desire to retire from the industry after 45 years of contribution, innovation and support. SR Smith, LLC, is a leading manufacturer of swimming pool deck equipment, lighting and access products, headquartered in Canby, Oregon, USA. They have an office in Brisbane and acquired Australian company Anti Wave in 2013 and certain assets from AFP in 2015. Sunbather is a leading manufacturer and supplier of pool energy saving solutions both in the residential and commercial sectors. The company’s portfolio includes solar pool heating and accessories, thermal pool covers and rollers, automatic security covers, hidden pool covers, heat pumps and gas heaters. The acquisition was finalised on October 31, 2019 and Sunbather has been contacting clients and suppliers prior to announcing the sale.
Many synergies between the companies Rich Laitta, president and CEO of SR Smith says they are thrilled to be working with Tom Boadle and his team. “There’s a lot of energy there and the acquisition will be a great addition to our business,” he says. “We were impressed with the whole business at Sunbather. We had a look at it and we didn’t see a weakness, and the way they leverage technology will add real value.” Both SR Smith and Sunbather are involved in the commercial market and Laitta says while they didn’t see a lot of overlaps, they did see a lot of synergies and a chance to complement what they were doing in the US. “One of our goals is to be diversified in both commercial and residential – we’re striven to have a balance and that diversification has been working well so far in the US, and Sunbather will bring additional diversification in Australia. 10 SPLASH! Dec 2019/Jan 2020
“We also liked their manufacturing and thought that may provide opportunities for future expansion.” He says Australia adds a sizeable increase to their existing market. “The Australian market has about one million pools, and the US market has about five million. Neither are growing at a remarkable rate at the moment, but by adding Australia to the mix we have increased our available market by 20 per cent.” Regarding further acquisitions, he says their eyes are always open. “We’re always looking for things that will add value to the whole business, and in time we may look at something else globally.”
Next step for Australian brand Sunbather, founded in 1974 by Simon Boadle, pioneered the solar pool heating industry in Australia before expanding into thermal covers and security covers to become one of the largest suppliers of commercial pool covers in Australia. Simon Boadle says the company has been undergoing tremendous growth over the past five years but needs a ready market and capital expenditure to realise its potential. “A union with SR Smith can actually provide both of those things,” he says. “They have a very well respected footprint in pretty much every country where you find swimming pools – especially in the commercial sector – and we’ll have access to the capital to meet that market very rapidly.” Tom Boadle says that after 45 years of investing in the development of their products they have built a foundation for expansion. “Up to now we’ve had to resource Sunbather ourselves which has naturally had its limitations. What we have built is a foundation of a strong brand, products and opportunities that will be better off in the hands of SR Smith with greater resources and better international connectivity. For us, we considered that we weren’t necessarily the ‘natural owners’ to take Sunbather to the next level,” he says.
Export, commercial and growth Simon Boadle says SR Smith was very excited about the Aspire products and that the Downunder launch has been very successful – Sunbather recently sold the Downunder into a number of export markets including the US. “We’ve pretty much sent them to every continent,” he says. “Just recently in North America we’ve had sales of our products in Wyoming, Canada, Alabama and California amongst others. “It became obvious that if we had a relationship with someone who already had distribution facilities in America, they could fill them with our products and have a ready market.” Tom Boadle says it’s no secret that both parties see an enormous future in the commercial space.
500 on the farm “I’ll finish up back where it all began,” says Sunbather 0 founder Simon Boadle, whoFeb plans Dec Jan MartoApril retire after 45 years in the industry
Aug Sept Oct Nov
May June July Aug Sept Oct Nov
Yearly comparison by month
Simon Boadle, 71, hopes to retire at the end of the year, but says there is no hard and fast plan. “I’ll finish up back on the farm where it all began,” he says. “I’ve certainly got some plans to keep myself busy on the acreage down there. It’s something that’s dear to me, because in another few years’ time our family will have been there for 100 years.” SR Smith also recently bought T-Star Enterprises of Oakland, California, a leading manufacturer of custom thermal pool covers for commercial pools, with the operations relocating to SR Smith’s headquarters in Oregon. SR Smith has been in business since 1932 when Samuel Robert Smith originally made diving boards out of Oregon’s Douglas fir timber. The company has continued to grow through product Year Old Year New innovation, geographic expansion and acquisitions and is now a leading 2500 manufacturer of residential and commercial pool deck equipment with facilities in Canby, 2000Oregon; Portland, Tennessee; Memphis, Tennessee; Tucson, Arizona; and Brisbane, Australia, employing several hundred 1500 staff. SR Smith is owned by a private equity group with a number of co-equity investors.
The Cordell data published in the previous issue showed numbers so significantly down that SPLASH! queried them. This edition, the numbers have jumped back up substantially in some states, Queensland in particular, possibly due to a lag in reporting. Anecdotally, SPASA Australia says this year has not been significantly different to previous years. Now the three-monthly numbers (for September-to-November) show the quarter up by one per cent compared to the same period last year, with Queensland up 25 per cent, South Australia up 23 per cent, New South Wales up two per cent, Western Australia down 17 per cent and Victorian down 19 per cent. However, the annual figures to September still show the DAs down by six per cent, with Queensland up 26 per cent, New South Wales down eight per cent, Victoria down 12 per cent, South Australia down 17 per cent and Western Australia down 31 per cent. Year Old
Feb Mar April May June July Aug Sept Oct Nov
Yearly comparison by State
Founder’s pending retirement
Quarterly figures bounce back
“The combined synergies make a lot of sense. There is no area where our two companies had been competing directly on products, but we regularly meet on site selling our individual products to aquatic centres. In terms of export, I feel in time there’ll be significant export from Hastings to the US.” All Sunbather staff will be retained and minority shareholders John Dixon and Merv Smith will continue to drive growth under the new ownership in Queensland and New South Wales respectively. “There is very little duplication with this acquisition,” says Tom Boadle. “Everything is forward-focussed with a view to grow significantly, people included. This is a real opportunity for our team to gain greater career opportunities than we could provide. “Our team are all so excited about the acquisition and what it means for them, and I’m overwhelmed by the upbeat response from our people, customers and suppliers. Those who know SR Smith and know our business see this is an incredibly positive development for everybody involved.” He says there is really not much of a transition to go through because so little changes. “We are going to be running two very separate businesses.”
4000 3500 3000 2500 2000 1500 1000 500 0
While these figures give an indication of the way the market is trending, they are not comprehensive and don’t include all pools built or even all DAs lodged. By some estimates, the total national numbers including all types of pools could be almost double these figures. They do not include pool projects that are approved as part of a new home, smaller projects under the cost threshold, renovations that don’t require a DA, or some aboveground pools. Additionally, not all councils are forthcoming with data or report on time; councils in some states such as Queensland and Victoria are particularly reluctant. For further information, call Cordell Information on 1800 80 60 60.
Dec 2019/Jan 2020 SPLASH! 11
news AquaSaver Environment
Three more products join Climate Care Program Australian manufacturers Waterco and Daisy have seen more of their environmentally sustainable solutions added to the Climate Care Program after meeting the stringent requirements of SPASA Australia’s Climate Care Certified Guidelines. They join the growing list which includes Lo-Chlor for its Solar Shield product, Sunbather for its Thermal Pool Blanket, Neptune Benson with their Defender ultra-fine filter, Sancell for their Streamline Dome pool cover, Supreme Heating for the Heatseeker Dualsun hybrid system, Remco for their Swimroll pool cover system, Abgal for their Oasis pool cover, NCS for their pool cover and Sealed Air for their Suncap pool cover. Daisy already has their ThermoTech and Ultradome pool covers accepted as part of the program.
MultiCyclone Waterco’s multi award-winning MultiCyclone filter technology reduces filter maintenance as well as saving water. It’s easy to install and can be added to a new or existing pool. It can be easily retrofitted between the pump and existing filter. MultiCyclone works based on centrifugal water filtration, and there are no moving parts to wear and tear, and no filter media to clean or replace. It is suitable for new and existing installations and uses only 15 litres of water to cleanse the system. MultiCyclone pre-filters up to 80 per cent of the filter’s incoming dirt load easing the workload of the swimming pool filter. As the MultiCyclone intercepts more and more dirt, the flow rate remains unchanged. The installation of a MultiCyclone as a pre-filter to a sand filter can reduce its backwash frequency to approximately twice per year, resulting in a saving of between 7000 to 10,000 litres of water per year for an average domestic sized swimming pool. The installation of a MultiCyclone as a pre-filter to a cartridge filter can reduce filter cartridge cleaning and replacement to once per swimming season and even up to once per year, depending on the size of the filter cartridge.
MultiCyclone Dual Filtration System In the MultiCyclone Dual Filtration System, the outgoing water from the MultiCyclone is polished via the Opal cartridge filter, which is specifically designed to house an extra-large filter cartridge. The MultiCyclone magnifies the capacity of its filter cartridge by up to four times, surpassing the filter capacity of most other standard pool filtration systems.
Keep informed by subscribing to the free online newsletter. SR Smith acquires Sunbather Pioneering Australian solar pool heating manufacturer Sunbather was bought by US-based pool deck equipment manufacturer SR Smith.
12 SPLASH! Dec 2019/Jan 2020
AquaSaver The Daisy AquaSaver is a patented invisible solar shield compatible with all pool finishes. It assists with minimising heat loss, protects pools from evaporation by up to 30 per cent and is long lasting – providing 30 days of protection. It comes in two sizes providing either two months or four months coverage. There is no need to alter the water balance, you simply pour AquaSaver in the front of skimmer box with the pump on. AquaSaver is a perfect alternative for pool owners who do not want to or cannot use traditional pool covers.
Climate Care benefits The consumer benefits of the Climate Care program include the fact that consumers can purchase with confidence knowing that they are choosing a certified environmentally sustainable solution. They will also enjoy the benefits of choosing a solution which utilises water efficiency, energy efficiency, noise reduction measures, environmentally sustainable designs or efficiency/sustainability innovations, and reduce their overall carbon footprint while saving money. For the industry, the benefits including being able to highlight the product/system/installation’s environmentally sustainable qualities, show your commitment to preserving the environment and to industry best practice, and demonstrate your investment in the industry’s sustainable future while inspiring others to do the same. All Climate Care Certified products undergo independent third-party testing and/or verification to assess and report on claims being made such as water efficiency and energy savings. Only credible and trusted local, national and international testing and verification bodies are considered by SPASA to ensure that claims being made on energy and water efficiency and sustainability are substantiated.
Top five online news stories
The online stories that made the news over the past two months. NSW pool certifier fined $15,000 A NSW E1 pool certifier was fined for unsatisfactory professional conduct, with the fine ratified by the NSW Civil and Administrative Tribunal.
AFL star charged with swimming pool fraud Former AFL player Nick Stevens was charged with a number of offences relating to his Mildura-based swimming pool business.
World first study finds school swim programs are not enough A study into the learning and retention of swim and safety skills found that intensive school swim programs alone are not enough to keep Australian children safe.
Fluidra opens new warehouse in Queensland Fluidra’s new Willawong warehouse and distribution “supersite” is the first facility in Australia opened under the new combined Fluidra company.
Upcoming events 2020 Jan 13-17
International Swim Schools Spectacular 2020, Singapore
Spatex, Coventry, UK
Jan31-Feb2 Melbourne Pool and Spa Expo, MECC Feb 14-16
Aqua Fitness Convention, Adelaide
Feb 28–Mar1 Sydney Pool Spa & Outdoor Living Expo, Rosehill Gardens Mar7-8
Perth Pool Spa & Outdoor Living Expo, Claremont Showground
Adelaide Pool Spa & Outdoor Living Expo, Adelaide Showground
Apr30-May3 Asctacon 20, Gold Coast Convention and Exhibition Centre May 18-20
AALARA Conference, Gold Coast
July 29-30 SPLASH! Pool & Spa Trade Show, Gold Coast Convention & Exhibition Centre July 30
National Awards of Excellence, Gold Coast Convention & Exhibition Centre
Andrew Simons Golf Day, Gold Coast
More details at splashmagazine.com.au. Dates are subject to change and should be checked with the relevant organisation. Send calendar submissions to email@example.com.
SPLASH! will be on again on July 29 and 30, 2020
Dec 2019/Jan 2020 SPLASH! 13
In Brief Western Australia’s Building and Energy have advised they will commence random compliance audits, with the primary intention to provide an opportunity to discuss any potential issues before they arise. The audits involve examination of contracts and associated records relating to a number of recently completed projects valued between $7500 and $500,000 that fall within the jurisdiction of the HBC Act. In Queensland, changes to the law mean contractorgrade licensees in all financial categories must lodge annual reporting information with the QBCC by 31 December 2019. You only need to provide an annual financial report if you hold a contractor licence under the QBCC Act. Pentair has won the Best New Product - Equipment Pad award at the 2019 IPSP Expo recently held in New Orleans. It is the third year in a row Pentair has won the award. Pentair says their winning WhisperFloXF VS pump is the first five-horsepower variable-speed pool pump that runs on single-phase or three-phase input power, making it ideal for large or feature-rich residential and commercial pools. It features a combined motor/drive solution, intuitive digital controls and is Energy Star certified, providing sophisticated, energysaving pump technology with lower operating costs. Product submissions were evaluated by a group of judges representing many segments in the industry.
14 SPLASH! Dec 2019/Jan 2020
Supreme appoints national operations manager Supreme Heating has appointed Callum Ross as national operations manager. First starting with the company in the mid-1990s, Ross says he is excited to return in this new role, supporting the sales, marketing and construction teams. With more than 20 years’ industry experience – most recently at AstralPool Australia/Fluidra in various sales, operations and senior management roles – Ross has a wealth of knowledge that will help the business continue to grow and expand throughout Australia and New Zealand.
Callum Ross “I am looking forward to helping the business grow and to deliver on its commitment to customer experience excellence,” he says.
Grabbing opportunities to grow and learn AIS Water CEO Elena Gosse has been among a select group of small and medium business owners to take part in an innovative Queensland State Government initiative, which has helped her business grow and which she credits as being a “real eye opener”. Gosse and her leadership team joined the CEOs and MDs of six other companies to complete the nine month intensive Growing Queensland’s Companies program, funded by the Queensland Government. The program is designed to support ambitious CEOs and executives of Queensland firms with highgrowth potential to lead their business to the next level, improving profitability and performance. “This program really helped AIS Water to plan for the future, open up a new chapter in our company’s history and shoot for the moon in terms of growth and realising export potential,” Gosse says. “We may have a proud 25-plus year history developing water disinfection technology and have already started to penetrate international markets but the knowledge I have gathered throughout this program will really allow us to pursue aggressive growth strategies in these markets. “We found the experience invaluable.” The $1.95 million State Government funded Growing Queensland’s Companies program, is being run over two years for CEOs and MDs of businesses with between five and 200 employees. Each of the companies participated in the program after attending a Growth Workshop and Growth Clinic on Five Ways to Accelerate Growth before joining with two of their senior leadership team to complete three, three-day growth modules delivered in Townsville. The curriculum for the Growing Queensland Companies Program was designed by Dr Jana Matthews, director of the Australian Centre for Business Growth and ANZ Chair in Business Growth, to teach executive teams of small and medium companies how to lead and pursue accelerated growth.
So far they have worked with166 Queensland companies – all past the startup phase and interested in managing growth and scaling. “The seven graduating companies are all excellent examples of companies with strong growth potential,” Matthews says. “With increasing revenue, profits and the knowledge about what to do, how, when, and why, our CEOs now feel confident in their ability to lead and manage growth. They are reinvesting their profits in their companies by hiring more people, developing new products, entering new markets, purchasing new equipment, and ramping up marketing.” Gosse applauded the government initiative saying it was beneficial to the management team who took part, and the business as a whole. “At times it was very confronting and a real eye opener in terms of our business specifically and the export market in general. “I would recommend this program to any SME looking for the growth.” AIS Water’s Blake Pearl and Walter Morris also participated in the program.
(L-R) Walter Morris (AIS Water), Adrian Smith - Deputy Director & Growth Expert for Australian Centre for Business Growth, Elena Gosse (AIS Water), Blake Pearl (AIS Water).
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WA swimming pool inspection rates improve The Western Australian Building Commissioner, Kristin Berger, has reported on local government’s private swimming pool safety barrier inspection figures for the 2018/19 period, as voluntarily reported by those local governments. She says the report shows a significant reduction in the total number of overdue inspections, although there is room for improvement. WA local governments are required to inspect the safety barriers of private pools in their districts at least every four years to ensure they are compliant and continue to be effective in restricting access by young children. Building and Energy is monitoring local authorities’ progress with these checks after an ombudsman report found that 8639 private swimming pools in the state were overdue for barrier inspections in mid-2015. The Building Commissioner’s latest progress report shows that WA local governments inspected the safety barriers of more than 47,000 private properties during 2018-19. At June 30, 2019, there were 2,545 overdue inspections compared to 3,632 overdue at the same time last year. That is estimated to be 1.6 per cent of pools overdue for an inspection, compared to 2.3 per cent in 2017/18. The local government inspections also revealed that more than two-thirds (67.5 per cent) of the local governments that provided data are now up to date with their pool inspections – an improvement when compared to less than half (46 per cent) in 2015, as reported by the ombudsman. The progress report is available on the Building and Energy website or via a QuickLink at splashmagazine.com.au. December has been dubbed National Check your Pool Fence month. Laurie Lawrence is seen here checking the height of a latch
The first step for Victorian property owners is to register their pools or spas with their local council by June 1, 2020 Safety
Victorian regulations come into effect Drowning is one of the leading causes of preventable death in young children aged 0 to 5 years, and in Victoria, 40 per cent of drowning incidents in this age group occur in home swimming pools. To improve the safety of pools and spas, the Victorian regulations changed on December 1, 2019. From this date, property owners are required to register their pools or spas with their local council by June 1, 2020. In addition, owners are now required to obtain and lodge a compliance certificate for the safety of their pool or spa barrier every four years. They will need to engage a registered building surveyor or building inspector to carry out an inspection and issue the compliance certificate. • For pools and spas constructed on or before 30 June 1994, a certificate of barrier compliance must be lodged by June 1, 2021. • For pools and spas constructed between July 1, 1994 and May 1, 2010, a certificate of barrier compliance must be lodged by June 1, 2022. • For pools and spas constructed between May 1, 2010 and May 31, 2020, a certificate of barrier compliance must be lodged by June 1, 2023. For pools and spas constructed on or after June 1, 2020, a certificate of barrier compliance is due within 30 days of occupancy permit or certificate of final inspection. This certificate must accompany an application for registration. The next certificate of compliance is due four years after registration. Hefty fines will apply for pool and spa owners who do not register their pool or spa. The fee for lodging a certificate of pool and spa barrier compliance will be up to a maximum of $20.50, with certificates of compliance being required to be lodged once every four years. Pool owners will have 60 days to bring their pools into compliance, if an inspector identifies any non-compliant safety concerns.
New inspector class The new regulations introduce a new class of registered building inspector: Building Inspector (Pool Safety). This new class will be limited to carrying out inspections and associated functions for the purposes of the new regulations only. The eligibility requirements for registration in this new class are: • The successful completion of a course in swimming pool and spa safety barrier inspection delivered by a Registered Training Organisation and approved by the Victorian Building Authority (VBA), and • At least six months of practical experience. The VBA will provide further information once courses become available, which is expected to be early next year. Find out more about registration requirements visit the VBA building practitioner registrations or access it via a QuickLink at splashmagazine.com.au. 16 SPLASH! Dec 2019/Jan 2020
Another NSW pool certifier fined $15k Another NSW E1 pool certifier, Jeff Wang, has been fined $15,000 for unsatisfactory professional conduct, the second certifier to be found guilty of unsatisfactory professional conduct and fined $15,000 in the past few months. It was found that Wang had: • Failed to require a barrier to be installed that separates the pool from the dwelling as required by s7(1) of the Swimming Pools Act; • Failed to require that barrier to be designed and installed in the manner set out in s7(2) and Schedule 1 of the Swimming Pools Act; and • Applied a method which is not permitted by the Act as the restricted access from the dwelling methods is not available to a pool owner needing to meet the current standards; • Made incorrect representations about the use and endorsement of the software used to undertake pool inspections called Building Certification Systems (BCS). Wang submitted that if a finding of unsatisfactory professional misconduct was made against him, he accepts that a penalty should be imposed but stated that a $20,000 fine is excessive. Wang submitted that a fine in the order of $3000 was more appropriate. NCAT found that the original fine of $20,000 was excessive and that an amount of $15,000 was more appropriate in the circumstances. NCAT also stated that it was imperative that Wang undergo further training with respect to his obligations. The full case of Jeff Wang Vs the Building Professionals Board (BPB) can viewed via a QuickLink at splashmagazine.com.au.
Fair Trading to audit NSW pool certifier program NSW Fair Trading has announced audits for E1 pool certifiers will commence in January 2020 with a target completion date being the end of March 2020. Previous complaint data and disciplinary outcomes will make up part of the audit. The E1 audit program will focus on: • Issuing of certificates of compliance for pools to ensure compliance with the Swimming Pools Act; • Reviewing details (including copies) of certificates of compliance; • Reviewing of evidence on how the certifier determined the year an inspected pool was built; • Ensuring notices include the appropriate information; • Adequacy of record keeping by the certifier; • Code of conduct. For example, has certifier been involved in the design of the pool? SPASA Australia has recommended that E1 certifiers undertake their own internal review to ensure compliance with all relevant requirements before the E1 audit program commences. Areas found to be non-compliant during the internal review should be addressed and the new process recorded and implemented. Questions relating to unclear legislative requirements or E1 certifier obligations should be raised earlier with the Building Professional Board (BPB) or SPASA Australia to ensure you can demonstrate an ongoing continual improvement process. Dec 2019/Jan 2020 SPLASH! 17
Banners to bags Chemical Tips Are hidden bugs chewing up your chlorine? A sudden increase in chlorine demand in pools and spas may indicate a build-up of biofilm in the pipework. Biofilm is a layer of grease and oils which becomes a breeding ground for bacteria. It forms a lining on the pipework and equipment releasing bacteria into the water which is then chewed up by the chlorine. Unfortunately chlorine/bromine will not remove biofilm. The only methods of effectively removing biofilm from the internals of pools and spas is by treating it with either chlorine dioxide or enzymes. Chlorine dioxide is by far the most effective method as it kills the bacteria while also removing the biofilm. Chlorine dioxide tablets are both safe and easy to use. Simply calculate the volume of pool or spa water and dose according to instructions. Regular use (about every two months to three months) will also prevent any further build-up of biofilm, leaving the water crystal clear and safe to swim in. Tablets are available from most professional pool shops or local service technicians. Contact: These tips are supplied by International Quadratics’ David Lloyd. For more information call (02) 9774 5550.
Visitors to the largest dedicated swimming pool and spa show in the Southern Hemisphere and the region – SPLASH! on the Gold Coast – will recall the banners lining the roads, beckoning attendees to the big industry event at the Gold Coast Convention and Exhibition Centre (GCCEC). But once the show’s been run, the banners find a second life. The GCCEC repurposes the colourful material into beach bags which they give to clients as gifts when they hold their conferences at the venue, as part of their sustainability program. Look out for the new banners on July 29 and 30, 2020, when SPLASH! next takes on the Gold Coast. This event will be even bigger than the previous record breaking events with the inclusion of an additional hall. Despite the extra space, the show is already nearly sold out, so prospective exhibitors are advised not to dally, but to contact David Stennett to ensure they are included in the industry’s major event. As the expo is held every two years, if they miss out on the 2020 event they will have to wait until 2022 to participate in the next show. Contact: firstname.lastname@example.org
The banners beckoning people to SPLASH!
Advocating for the future of water The Sydney Water and Hunter Water Forum was held recently in Sydney to discuss the future of this resource that is so valuable for all Australians – and especially for the swimming pool and spa industry. A delegation of pool and spa industry leaders was invited by SPASA Australia to attend the forum. The forum’s primary aim was to work towards delivering achievable and sustainable solutions through a best practice model in preparation of more stringent future water restrictions. “The swimming pool and spa industry must move beyond reactive advocacy,” says SPASA Australia CEO, Lindsay McGrath. “SPASA takes a leading, proactive role to promote our professional members to secure and safeguard our ongoing access water during drought periods “SPASA Australia’s advocacy efforts send a message to Sydney Water and Hunter Water that the swimming pool and spa industry is united, engaged and has solutions.” Both Sydney Water and Hunter Water have recognised SPASA Australia’s Climate Care Certified Program, and advanced discussions are in play with other water regulators in including SEQwater. The program was developed to future proof the industry against drought and energy crises, highlighting products, installations and services that have a sustainable, environmentally focused and innovative approach to delivering a happier and healthier swimming community. Currently, a Climate Care Certified pool cover is required by Sydney Water and Hunter Water for pools and spas to be filled with more than 10,000 litres of water.
Water restrictions Meanwhile, water restrictions are in place in many areas across the country. In some regional areas 18 SPLASH! Dec 2019/Jan 2020
The repurposed banner as a beach bag
restrictions are particularly severe during this deteriorating water situation. Contact your local authority or SPASA Australia to find out what applies in your region. In Sydney, the Blue Mountains and the Illawarra, Level 2 restrictions are now in place. This means you can top up an existing pool or spa using a hose fitted with a trigger nozzle, watering can or bucket for a maximum of 15 minutes a day. You can only do this to replace water lost through evaporation, not to replace water deliberately removed from the pool or spa. You can’t fill a new or renovated pool or spa (that holds more than 500 L) with drinking water unless you have a pool/spa filling permit and a Climate Care Certified pool cover or lockable spa cover in use. You can’t leave hoses and taps running unattended, use water toys that connect to a hose, such as a slip‘n’slide, or allow children to play under sprinklers. Sydney Water has established an online service to help you work out where your water comes. Simply go to the website and search by postcode. QuickLinks to the site and to their water restrictions page are available at splashmgazine.com.au. Industry leaders banded together to advocate at the Sydney Water and Hunter Water Forum
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Industry help for the sight impaired Earlier this year, Jim’s Pool Care held their annual conference and in the process raised more than $6000 for Guide Dogs Australia. The money will assist in training guide dogs who will then grow up to assist a person with low vision and help them gain the freedom and independence to move safely and confidently around their community. The initiative came from Northern Beaches Sydney franchisees Theresa and Gino Borsato, who Guide Dogs Australia thanked personally. “It costs more than $50,000 to breed, raise and train a guide dog, and we receive only about five per cent of our funding from government. Without community support like this, we simply cannot provide lifechanging services to people with sight loss. “Particular thanks go to the wonderful exhibitors who contributed prizes to the auction and Theresa and Gino Borsato who spearheaded this initiative. Theresa and Gino are such warm and communityminded people who are also helping to raise a guide dog-in-training. They are such passionate advocates for our work and are helping us to make a real difference in the lives of people with sight loss.”
Awards Jim’s awards night was also held, with the following franchisees and franchisors collecting the accolades: • Franchisee of the Year– Mathew Massimissa (Kewarra Beach) • Rookie of the Year – James Steltenpool (Toronto) • Entrepreneur of the Year – Jason Pollack (Umina) • Franchisee Mobile Highest Gross Turnover – Ron Buckland (Mount Louisa) • Franchisee Regulars Growth within 12 months – James Steltenpool (Toronto) • Franchisor of the Year – Stephen Cluff & Robyn Etheridge (Sunshine Coast)
It costs more than $50,000 to breed, raise and train a guide dog
Benefits of owning a pool SPASA Victoria is running a promotional campaign aiming to get Victorians swimming this summer – and hopefully buying a swimming pool. The campaign highlights that swimming pools and spas are wonderful additions to the Australian lifestyle, and with the current childhood obesity epidemic, the health and fitness benefits of pool and spa ownership are undeniable. Swimming is a fun way to cool off during the summer, and is one of the few activities that don’t cost a lot of money or require any equipment. And there are health benefits from swimming pools and spas to be gained from people of all ages. As Baby Boomers age, they are looking for exercises to stay active without putting extra strain on their joints. At the same time, millennials seem more health conscious at an earlier age than their
predecessors. Many people turn to water therapy and exercise as a way to get fit, change bad habits and feel better. On top of all that, owning a swimming pool increases the value of a residential property.
Not only is swimming good for you and fun for the whole family, investing in a home pool or spa can add value to your property
AFL star charged with swimming pool fraud Last year, the VBA led an investigation into allegations former AFL player Nick Stevens' business, Leisure Pools Mildura, installed swimming pools without permit and failed to complete work. The allegations included accusations of deception and reports that several customers who paid deposits had been left with incomplete pools, as well as debts outstanding to suppliers. Now the ABC reports that Stevens has been charged with five counts of dishonestly obtaining a financial advantage, totalling more than $144,000
between June 2017 and November 2017. Stevens, 39, appeared at Mildura Magistrates’ Court for a filing hearing and the matter was set for a committal mention on February 18, 2020. Prosecutors must serve evidence by January 7. It is alleged Stevens accepted $3300 from each victim on the pretence of installing a functioning swimming pool, before later collecting much larger sums of between $24,075 and $30,483. He was also charged with one count each of making and using a false document.
Spa Tech Tips Spa air blower replacement issues Prior to replacement of a failed air blower, it’s important the cause of failure has been determined. Typical air blower motors have carbon brushes in contact with a commutator. These brushes will wear down over time. This timeframe can be greatly reduced if the air blower is run frequently for long periods of time, or if the air passing through the motor is contaminated with dust or corrosive gases/ vapour. It will also be greatly reduced if the motor runs hotter than intended. Overheating generally occurs due to oversizing, or incorrect plumbing. If the cause is not obvious, overheating is not to be overlooked. A restricted plumbing loop with water trapped over long distances will cause early failure. If the motor shows signs of corrosion on the fan side, the air being drawn into the air blower is likely to be the issue. Never store chemicals under a portable spa as chemical fumes will enter the blower. Salt near the coast may also cause corrosion. If corrosion or water is found on the electrical side of the motor, there is water in the pipework connected to the blower that has either entered the blower, or allowed moisture to enter the blower. Correcting the plumbing is essential prior to replacing the blower or motor. Contact: These tips are supplied by Adrian Lacy of Spatex. For more information call 1300 772 839.
Dec 2019/Jan 2020 SPLASH! 21
Genesis co-founder Skip Phillips has returned to the organisation which is now part of the Pool & Hot Tub Alliance (PHTA). “Once Sabeena was selected as president and CEO, she opened the lines of communication,” he says. “After many discussions, I found the new direction of PHTA and Genesis to be one I can support. Brian [co-founder Van Bower] and I have dedicated much of our professional careers to Genesis, elevating the education of the industry. My return is to ensure that the 1800 students within our educational funnel can continue their careers with the legacy we began.” Meanwhile PHTA appointed Mark Milroy to the newly developed position of vice president of education effective December 2. He brings more than 30 years’ extensive association, education and certification experience to his new role.
22 SPLASH! Dec 2019/Jan 2020
With devastating bushfire conditions continuing to cause chaos in New South Wales and Queensland – and to a lesser extent in South Australia and Victoria as well – pool and spa specialist network Swimart has provided some key information to help pool owners restore healthy water balance and get their pools ready for swimming again. Many swimming pools in affected areas and beyond may be experiencing a build-up of ash and debris, greatly impacting the quality of the water. “After bushfires, swimming pools can become contaminated by impurities such as embers, ash and other debris – and this can significantly impact the chemical balance,” says Swimart’s Rick Graham. “The result will be dirty, green or cloudy pool water.”
Tips There are several crucial steps pool owners can take to clean and maintain the pool and ensure it can be safely used again: • To start with, it is important to remove as much debris and ash from the pool and ensure the skimmer and pump baskets are clean; • Remove as much debris as possible from the surface of the water with a leaf rake; • Turn the pool pump on to skim any remaining ash and leaves from the surface of the water; • Take a water sample to your local store to be assessed and they will advise what’s required to safely rebalance your pool water and ensure it’s fine for swimming; • The service technician will also advise whether the pool requires flocculant; • If the ash and dirt is substantial, use a liquid or granular flocculant to make the debris and organic matter drop to the floor; • Clean your filtration. For cartridge filters, remove the cartridge and hose it down. For sand and media filters, backwash and rinse the filter; • If staining has occurred, see your local retailer for the appropriate solution.
“If any circuits or electrical fittings of your pump, timer or electrical equipment have been damaged by fire, it’s important to get an electrician to first check the electrical outlets are still in good working order,” says Graham. “Then get your local pool technician to thoroughly check your swimming pool equipment. If needs be, they can prepare a report and quote for your insurance company. “We also advise pool owners not to empty their pools without first checking with an expert due to the risk of serious damage. The fact is that all swimming pools – whether they’re vinyl-lined, fibreglass or even concrete ones weighing over 50 tonnes – can float when empty. The upward pressure of the water under the floor can actually cause it to lift.” Image: Fire and Rescue NSW
Swimply, also known as “Airbnb for swimming pools”, has officially launched in Australia. The online marketplace for pool sharing started in 2017 in the US and is now available in Sydney, Melbourne and Brisbane – the first international market outside the US, an obvious choice as Australia has the highest per capita pool ownership in the world. Pool owners can let out their pool through the app for between $20 and $75 per hour depending on the location and the features of the pool. With safety being a key concern Swimply has partnered with Poolwerx to help ensure the pools are safe and the water is healthy.
Cleaning and maintaining swimming pools after fires
Pools can be used as a water source in a bushfire
Help firefighters protect your home and possessions Did you know that firies use swimming pools to help protect homes? Let them know you have this valuable water source by displaying a Static Water Supply (SWS) sign so that it is visible from the road. The SWS sign is free, so contact your local fire station for more information, or you can make your own as pictured here.
Pool owners should make sure a Static Water Supply sign is visible from the road
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Industry Snapshot: Bipin Gangadharan
ext in the series of Industry Shapshots is Bipin Gangadharan, sales director of Pentair for Australia and New Zealand.
How did you get into the pool and spa industry? I have been in the pool industry for twenty two years. I started my career in the Middle East, in Oman, doing pool construction, mostly on the commercial side with high end pools for seven star hotels. The design and equipment was all done by me. I was four years in that field, then I joined Zodiac as the head of South Asia. I was seven years with Zodiac selling Driclad pools and all their pool equipment. I came into Thailand as the Pentair representative for Southeast Asia, the Middle East, Japan and Korea, looking after the whole pool division in addition to other business units of Pentair. I came into Australia in 2012 as the head of the business for aquatics – that’s the pool division. I’ve now taken over the business for the irrigation side, the aquaculture side and also part of the specialty floor technologies. Basically it encompasses three business units of Pentair in this region – including swimming pools which is my core business. How do you see the local market? There has been tremendous change. Coming from different cultures and different businesses across the whole region – mostly in Asia Pacific – you see a tremendous shift in the industry. I see growth, for here in this market the pool is a necessity and not a novelty, compared to the Asian
“The younger generation is more computer-savvy and, as they come into the market, I’m sure in the next four or five years at least 50 per cent of the pools will have IOT- and internet-based equipment.” market and the rest of the region. It’s a bit of a tough time now, in terms of the market, but I think this market will grow further and reach to the next level. Where do you think the industry is heading? There’s a shift in the European and American markets built on technology – more IOT-based equipment. Everything they want is on an app. But it comes at a price, and it will take some more time to get the market to shift. Right now the IOT technology is only concentrated on the capital cities. But the younger generation is more computer-savvy and, as they come into the market, I’m sure in the next four or five years at least 50 per cent of the pools will have IOT- and internet-based equipment. We’re seeing that in the US now, and the company is progressing towards that on every piece of equipment. n More: Videos of these and other interviews are available on SPLASH! TV at splashmagazine.com.au/videos. Dec 2019/Jan 2020 SPLASH! 25
25 years P Piscina Barcelona celebrates
ABOVE: More than half the visitors came from outside Spain LEFT TOP: New technologies were on show, including VR LEFT BOTTOM: The popular Innovation Zone 26 SPLASH! Dec 2019/Jan 2020
iscina & Wellness Barcelona celebrated its 25th anniversary in October by welcoming guests from 25 countries who made up the majority (58 per cent) of visitors to the show. The trade fair, which had more than 350 exhibitors in 35,000m2 of raw exhibition space at the Gran Via venue, was organised by Fira Barcelona in collaboration with the Spanish pool association ASOFAP. The Piscina & Wellness Barcelona chairman, Eloi Planes, says the local swimming pool and wellness industry remains solid, focusing on solutions to make efficient use of resources while respecting the environment. He also says that wellness is being increasingly linked to the world of hotels and tourism, helping the industry enjoy international prestige. Despite the trade fair being held during several days of political unrest in Barcelona, following the jailing of separatist Catalan leaders, Planes says the event was not affected. “I want to emphasise that despite having coincided with a few critical days for the Catalan capital, this edition of Piscina & Wellness Barcelona has gone very smoothly, demonstrating once again the strength of the event and the sector it represents,” he says. One of the event’s focal points was the Wellness Experience, a large wellness centre with a heated
swimming pool constructed for the occasion with saunas, spas, showers, a fitness area and treatment cabins. Beauty and aquatic therapy demonstrations were held there, as well as popular seminars on the wellness business. The Innovation Zone highlighted the latest products focussing on the smart, connected, sustainable and healthy swimming pool. Many IoTbased systems were on display, designed to control, manage and maintain swimming pools remotely, as well as cyclonic suction robots, biological water treatment, self-generating LED lighting and solar powered filtration equipment. The zone also included the StartupVillage sponsored by Fluidra Accelera, where a dozen emerging companies exhibited new technologies to inspire the industry. As part of the Towards Zero Impact initiative, the common areas this year were made from recycled and recyclable materials. Piscina & Wellness Barcelona will celebrate its next edition in October 2021 at the Gran Via venue of Fira Barcelona, while Piscina & Wellness Mexico City will be held in June 2020. n
The Wellness Experience featured aquatic therapy demonstrations SPASA Australia’s CEO Lindsay McGrath met up with Fluidra’s former Australian marketing manager, Felix Ortiz, who holds fond memories of his time in Australia
Fluidra celebrates its 50th Anniversary Fluidra celebrated 50 years in the industry with a unique aquatic show at CN Atlètic Barceloneta (CNAB) attended by 900 guests. The flamboyant show was directed by Franc Aleu, with the swimming performance synchronised by Anna Tarrés, former coach of the Spanish synchronised swimming team. Telling the story of the company over the past five decades, the impressive sound and light show was a convergence of art, style and technology – showcasing Fluidra’s most advanced technological solutions including underwater LED lighting, dynamic water screens, multi-directional nozzles, parabolic and dancing fountains. Australians were among the many guests from outside Europe
The event was organised by Bea Strebl’s team at Fluidra, with Julián García and Héctor Cruz from CNAB.
Dec 2019/Jan 2020 SPLASH! 27
Global pool and spa associations come together
wimming pool and spa associations from around the globe gathered recently at Piscina & Wellness Barcelona. The annual meeting of the World Alliance of Pool and Spa Associations (WAPSA) was convened to further their mission to promote and protect the interests of the pool and spa industry globally. The event was hosted by the Spanish association ASOFAP, and led by its managing director Agusti Ferrer with Pedro Arrebola. The meeting was chaired by Chris Hayes, managing director of the British Swimming Pool Federation. Angel Celorrio from Piscina & Wellness Barcelona welcomed the group. Representing Australia was Lindsay McGrath, CEO of SPASA Australia. In total there were 45 participants from 31 countries including Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Costa Rica, Czech Republic, Dominican Republic, Finland, France, Germany, Greece, Guatemala, Hungary, India, Italy, Mexico, New Zealand, Peru, Portugal, Romania, South Africa, Sweden, Switzerland, Spain, Turkey, the UK and the USA. The aim of the meeting was to further strengthen the work of local associations and therefore benefit the members of the industry they represent at a national level. It included a review of global pool and spa data, an investigation into the provision of education pathways for industry and a discussion on the common challenges and solutions relating to safety, health and advocacy. McGrath says that meeting at a global level provides a unique view of the specific triumphs and challenges each region faces. “What was obvious was that each association has more similarities than differences. We are all looking to grow and promote our industry and its people,” he says. Chris Hayes found inspiration in the gathering. “It is very inspiring to be working with colleagues from around the world in trying to find some common ground to share our experiences to raise the profile and standing of our respective associations at home as well as abroad,” he says. “The WAPSA meetings have brought countries together in an alliance to
28 SPLASH! Dec 2019/Jan 2020
Group shot of delegates
agree to work on priorities such as data collection, education and safety. Very recently, it has also been agreed to add the topic of environmental impacts of swimming pools onto the agenda. For the first time, WAPSA will be able to bring our respective associations together to benchmark how other colleagues run their trade association. This should lead to better benefits for more members, as knowledge is shared.” He says that much work can be achieved by online meetings and email exchanges and it is anticipated that standard surveys will be developed for countries to fill in regularly to share information. “The meetings have been held in three countries so far and it makes sense that the fourth meeting returns to Piscine Global Europe in Lyon, as this is the largest pool and spa exhibition in the world. The challenge from 2021 onwards is to broaden the appeal of WAPSA and host a meeting outside Europe to promote WAPSA far and wide,” he says.
A global overview of combined pool data was presented by Sabeena Hickman from the Pool and Hot Tub Association (USA). Other key items discussed were education pathways led by Lindsay McGrath from SPASA Australia and David Warren from the Pool & Hot Tub Council of Canada, including looking at the development of WASPA-approved courses. The advocacy, safety and health discussion was led by Joelle Pulinx-Chellet of the Fédération des Professionnels de la Piscine (France). At the meeting it was agreed that a sharepoint be created so members of WAPSA can share contacts and presentations. They also agreed to set up a questionnaire with definitions Lindsay McGrath and concepts so annual studies delivering his and semesterly surveys of market presentation on performance can be undertaken, as well industry education as developing a series of annual reports including one on the studies carried out by each association in the year, one about the training courses carried out by each association in the year, and one reporting on the best initiatives developed by each association in the previous year. The next meeting will be held at the Piscine Global Europe expo held in Lyon in November 2020. n
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getting the results you want, it probably has nothing to do with the way the video looks or how fancy it is. The problem is you’re not utilising this method of marketing and advertising strategically.
Turn the spotlight on your prospect
Videotastic By Brett Lloyd Abbott
ABOVE: In 2013 Matt Giovanisci from Swim University made a rap video about pool care with the help of diva Nina Ward. It was catchy, fun, and garnered more than 78,000 views. Check out the QuickLinks for SPLASH! Edition 127 to watch the video and be inspired
he explosive growth of online video is remarkable. YouTube was founded on February 14, 2005. Now, less than 15 years later, more than 5 billion YouTube videos are watched every single day. It’s the second most-visited site in the world; next to only Google, who owns the platform. Granted, there’s no shortage of funny cat videos and news bloopers, but top marketers embrace video as a best practice and it’s now ranked as the most effective form of content marketing. If you aren’t using video advertising effectively, you’ve invited your competitor right into your boardroom.
The stats speak for themselves
Check out these compelling statistics: • Businesses using video grow revenue 49 per cent faster than organisations without video; • Social video generates 1200 per cent more shares than text and images combined; • 70 per cent of marketers say video produces more conversions than any other type of content; • Companies using video enjoy 41 per cent more web traffic from searches than non-users; • Facebook gives video content priority in its news feed; • Only 28 per cent of website content is read on average; • 59 per cent of C-suite execs prefer watching video to reading text on a page; • E-commerce customers are 50 per cent more confident of their purchase after watching a product video, and cart contents can increase up to 174 per cent; • 40 per cent of consumers say video increases the chance they’ll purchase a product from their mobile device. The list goes on. It’s a fact that video is the most powerful form of communication today. Why? Because video works. Most people are visual learners, and the combination of voice, imagery and text is more much more engaging than text alone. You might already understand the full power of video. But if you’re using videos now and still aren’t 30 SPLASH! Dec 2019/Jan 2020
Effective videos will hit a few key points, but the crucial factor is: they must be “client-centric.” Client-centric videos are a great way to indoctrinate prospects in a warm, relaxed way. But they have to focus on the client…not on you! This style of video subtly influences people with content that is easy to consume, while providing a roadmap to their desired result. If you currently have video marketing in place, review it right now and ask yourself “Am I focused on the client’s needs, or is my video simply telling people how awesome my product is?” If you aren’t getting the results you want, you may already know the answer. Another key point to video success – it’s all about the script. Content rules! Perfect lighting, stunning picture quality, elaborate soundtracks…all of that becomes useless if you can’t engage your prospect and get your message (your cohesively crafted, client-centric message that focuses tightly on your prospects’ hot buttons) across in a believable and professional manner. A properly produced video can accomplish basically any marketing goal you have—from educating your customers to generating leads to promoting the perfect sales pitch. It also eliminates the pitfalls of face-toface meetings where clients can become distracted, disinterested or even pressured by your salesperson.
In addition, a video is easy to schedule. It doesn’t have to be slotted in between the lunch meeting that ran late and the kid’s soccer practice that starts early. Your prospect can click that link at his or her own convenience, which is much more likely to generate a receptive mood. And your message will be delivered perfectly at any time, day or night. A series of videos that effectively helps prospects understand your products, develops goodwill and trust, and positions your brand as the authority in your industry will have a major impact on your marketing efforts. Use videos to focus on the prospect’s desired results and goals, and to map out ways your company can assist them in achieving those results. It works. These articles by Pool Builder Marketing’s Brett Lloyd Abbott’s are part of a series designed to provide pool companies with unique insights that will help them address modern marketplace challenges. Contact: www.poolbuildermarketing.com
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“Consumers are more sophisticated in what they’re expecting from their equipment.”
Industry Snapshot: Jonas Ryberg
he second Industry Shapshot this edition is of Jonas Ryberg, sales director of Fluidra for the Southern Hemisphere.
What is your current role? I’m head of marketing for Fluidra in the Southern Hemisphere, which is really a grand title for Australia, New Zealand, South Africa – which is a big pool market – and I also oversee what goes on in our Asian countries. How did you get into the pool and spa industry? I’ve been in marketing pretty much my whole career. I worked in advertising for a consulting company for a while, and always liked the idea of starting a project and finishing it myself. So I moved onto the client side in the building industry – paints, waterproofing, grouts and that sort of thing. Then I had the opportunity do
“There’s massive change happening in our industry.”
something a little more interesting with what was then Zodiac, in a manufacturing business which was what I really wanted to do. What have been some of your highlights in the industry? The highlight for me is probably working on a new product: conceiving it from the start, getting that product to market, and watching it be successful. That is what motivates me, and fortunately I’ve had the opportunity to be involved in a lot of new product launches and to launch new categories. And that’s one thing that really keeps me excited about the industry. There’s lots of opportunities for innovation and to introduce new products. Where do you think the industry is heading? Like all industries, there’s massive change happening in our industry. There’s more automation being used, equipment is getting more sophisticated, and consumers are more sophisticated in what they’re expecting from their equipment. I think we’ve really only started what will be a fairly rapid rate of introducing smarter equipment on pools that will do more and more for the consumer for effectively the same price they’re paying today. More: Videos of these and other interviews are available on SPLASH! TV at splashmagazine.com.au/videos. n Dec 2019/Jan 2020 SPLASH! 33
The increasing popularity of
Fibreglass pools By Veda Dante and Chris Maher
34 SPLASH! Dec 2019/Jan 2020
I The clean contemporary lines of a modern fibreglass pool. Image: Narellan Pools
t appears there’s only one thing Australians love more than owning a swimming pool – and that’s owning a fibreglass swimming pool. Over the past decade or so, there has been a marked shift from concrete pools to fibreglass swimming pools, where it is now estimated that the latter makes up as much as 70 per cent of the market. Fibreglass pools have evolved in terms of design and colour range. In the past you would have seen freeform and kidney shaped pools and customers would turn to concrete or vinyl liner pools to achieve a custom geometric pool. Today’s extensive range of fibreglass pool designs, along with additions such as wading areas, spillway spas and ledges, allows for custom designs that look just like their concrete counterparts. “Australian fibreglass pools are the most technologically advanced in the world with competitors driving each other to new product advancements,” says Lynley Papineau from Aquatic Leisure Technologies.
“This means that the Australian consumer is the winner, having a wide range of designs and colours to choose from.” The installation of a fibreglass pool is often a quick process; however the longest part is usually the approvals needed from local shires and councils. This can vary from state to state and can be anything from 10 days to 12 weeks. “The actual installation of a fibreglass pool generally takes up to 14 days to completion stage where the pool is ready for handover,” Papineau says. “Work can then commence on the various landscaping elements.” The local government approval process is generally the same for concrete pools but largely depends on whether planning/development approval is required and the extent of the engineering. “Construction of a concrete shell typically takes six to eight weeks. However, this will depend on the size of the pool and complexity of the design,” she says. “An Dec 2019/Jan 2020 SPLASH! 35
“People are no longer thinking that one is superior to the other but are instead choosing the right option that suits their lifestyle and budget.” additional four weeks is generally needed to complete landscaping and fencing and finish the pool.” Shorter installation time is a contributing factor to the growing popularity of fibreglass pools, as is the slightly cheaper price. “Due to their shorter installation timeframe, fibreglass pools provide builders with quicker cash flow,” says Papineau. “It is also easier for the builder to quote off site plans, particularly for new home builds, due to the standard specifications of a fibreglass pool design compared to a customised concrete pool. However, a site visit is always essential.” Builders looking to include fibreglass pools in their stable will need to familiarise themselves with access, transport and cranage considerations that are not applicable to concrete pool builds.
“The proximity to boundaries, buildings and other structures can also differ between fibreglass and concrete pools,” says Papineau.
Silhouettes to suit your lifestyle
Geometric is currently the most popular shape when it comes to fibreglass pools. Straight edges with side entry steps allow pools to fit into today’s smaller backyard spaces, as well has having modern appeal. “Ranging from small plunge pools to long, narrow lap pools, many of the geometric designs also incorporate bench seating along one side, creating the perfect place to sit and relax,” Papineau says. “It also provides added structural strength to the pool and, in some circumstances, allows the pool to be located closer to a boundary.” The shape that you choose depends on how you want to use your pool and what suits the style of your home and current outdoor space. “If someone wants to use their pool for exercise, then a long, geometric style lap pool will suit best,” she says. “Kidney-shaped pools look great in areas that have lots of lush tropical gardens while pools with curved entry steps complement Federation-style homes.” Space, or a lack thereof, also dictates the final silhouette. Narrow blocks typically only accommodate
The best of both worlds Adam Bugden has a unique perspective as both a builder of concrete pools and an installer of fibreglass pools. His company, Freedom Pools NSW, has been installing fibreglass pools since his father, Alan Bugden, started the company about 40 years ago. “Back then fibreglass had osmosis problems with the shells getting contaminated, but since then they’ve fixed all those general problems and the quality of the fibreglass pools is a lot better,” says Bugden. “We do them both – both high end fibreglass and high end concrete. We get called in because we do both and can give an honest opinion.” He says the decision often depends on the site. “On a nice flat block both fibreglass and concrete will look good and do the job – the quality of the fibreglass these days is good and the colours are good. So we don’t necessarily push one or the other, but we see the advantages for each pool and each backyard. Sometimes the fibreglass is the best option if the access is good and it’s nice and flat. And they look magic.” He prefers concrete if it’s on a sloping block or the base isn’t very good. “Each block has pros and cons for using one or the other. For fibreglass, the only soil type that might make you think is reactive clay, but sandy soil is good, it’s even better for fibreglass. We’ve put them in water tables; we’ve put them just about everywhere.” Some of his clients state a preference for fibreglass, often based on a previous good experience. “The big advantage at the moment is that they can do the in-floor cleaning systems as well – so all the maintenance that only concrete had before, now fibreglass can accommodate that.”
Being organised Bugden says the most important difference between concrete construction and fibreglass installation is the need to be very systematic and have everything ready to go as soon as the shell goes in the ground.
36 SPLASH! Dec 2019/Jan 2020
“You have to be very organised to manage these big units and everything has to be pre-planned from manufacture to filling with water. If you’ve got it all organised it’s nice and easy, but if you don’t you can get into a bit of trouble.” Bugden uses Freedom Pools shells manufactured in Queensland, which are brought down to New South Wales in batches of 15. They only weigh 800kg each but it is the physical size that causes logistical issues. “Bringing down a nine-metre by four-metre unit and trying to get them into someone’s backyard in the middle of Sydney is where you have to be very organised and know what you’re looking at on the sales side of things.” Powerlines are a major consideration, as well as getting the street closed for the crane to get in. “Generally, the cranes can level themselves so levelling’s not such a problem,” he says. “But the arms are – they’ve got outriggers on the cranes – so you need to take into account a certain radius around the canes on someone’s front yard. And some yards don’t have much space.” Bugden says that out in the Western Suburbs of Sydney there is a bit more room, and some of the new subdivisions don’t have powerlines, but that the older suburbs with established trees and obstacles cause the most issues for getting the shells in. In his situation where he brings the shells in from interstate, storage is also an issue, as to bring them down individually would cost significantly more. “Bringing them down in bulk and storing them and delivering them one by one takes a bit of organising,” he says. “You need a fair bit of space and you don’t want them out too long. We can bring down 15 pools at a time and then they get individually delivered to each job. We’ve got two storage yards – one for Newcastle in Cooranbong and one for Sydney, right out west.”
slim, geometric pools whereas larger properties have room for shapes with entry steps extending out the side or end of the pool. The current range of pool colours and surface finishes available has grown significantly from the days when plain blue was the only option. “The popular finishes in fibreglass pools are those with a lot of shimmer or sparkle, or a marble-look finish,” Papineau says. “While blue is still the most popular pool colour, there is now a broad spectrum available, ranging from light blue through to very dark shades that look spectacular with glitter chips which sparkle in the sun. The popularity of greys and darker charcoal colours is also growing. Very light colours, such as white-based ones, are now available and look stunning when used on larger pools.”
The value proposition
Chris Meyer, managing director of fibreglass pool manufacturer, Narellan Pools, estimates fibreglass pool penetration at between 65 per cent and 70 per cent. “Different states have slightly different penetration,” he says. “WA is 80 to 85 per cent, and Victoria is a bit stronger too. Nationally, I’d say 65 at the bottom end, up to about 70 per cent.
The landscaping and paving can make all the difference to the finished product, as seen in this Aquatic Leisure Technologies project
Ready to go The other thing he finds is that once you start a fibreglass job it’s a quick process – and it has to be. “You want to get the water in straight away to weigh it down. So once it’s in you should start filling and backfilling straight away. So everything’s basically got to be pre-organised – from excavation to fill and plumbing all ready before you start the process. It’s not like concrete where you can concrete it and leave it for six months or a week or two – once the fibreglass pool is in you have fill it up and backfill it at the same time. “So instead of an eight or 12-week process at the minimum for concrete, fibreglass is basically filled in three days. Generally the plumber’s there while you’re backfilling – so once it’s in, it all gets plumbed and backfilled, and that takes one or two days. That’s across the board – everyone has to use that process – because they’re light, if it rains they just float.” With the current drought, you need permits to fill the pools and that also has to be organised in advance. “We have to get permits now to fill pools in Sydney but it’s not a big issue – yet. But they are quite strict – they’ve got inspectors who call up on sites to check the permits, so everyone’s got to have their paperwork in order because they’re specifically looking for people without permits.”
Faster turnover The quicker installation also means that you can turn over a lot more fibreglass pools. This has a number of advantages, including to help overcome the limit on home warranty policies. “Most companies have a limit on how many pools you can have being built at one time,” says Bugden. “So when you’re doing a pool that takes three weeks to do, you can turn them over more quickly than a concrete pool that might take two months. “If you’re doing a knock-down rebuild with a fibreglass you have to finish the job, but with concrete you might have to come back in 12 months to finish it – so that policy is tied up for 12 months.
Fibreglass and concrete pool builder Adam Bugden, collecting Freedom Pools NSW’s award for 2018 SPASA National Pool of the Year
Whereas with fibreglass, no matter what, it’s going to be filled within the week regardless.” He says turnover is higher with fibreglass, but profitability remains the same for both methods. “If you price them right, they’re going to have the same profitability. But you do more fibreglass, you turn more over. That’s why we do both, you make the same profit from both, but one’s quicker and easier, and one’s a bit more detailed.” He says different markets favour one method over the other, and from his perspective it seems to be pretty much even across the areas where he operates. “Each area is different,” he says. “Mosman is 99 per cent concrete but out west it’s more like 99 per cent fibreglass. In some areas concrete saturates the market, and some it’s fibreglass. But from what I see, it looks reasonably even. “Next year we’re going to go the pool show at Rosehill to push our fibreglass a bit more and see what we can get in those fibreglass markets we’re not currently in,” he says. “You need a salesman who knows what they’re looking at on site and a good installer. We’ve got those guys so we’ve got the capability of giving it a bit more of a push.”
Dec 2019/Jan 2020 SPLASH! 37
Image: Narellan Pools
Exporting the Aussie model
ABOVE: This Aquatic Leisure Technologies’ pool shows the visual strength of straight lines TOP RIGHT: Australian manufacturers are catering for the need for smaller pools to fit onto smaller blocks. BOTTOM RIGHT: Chris Meyer, managing director of Narellan Pools
38 SPLASH! Dec 2019/Jan 2020
“In the eighties the market was five per cent glass, 30 per cent vinyl liner, and the balance was concrete,” he says. Meyer says in-ground vinyl pools went out of popularity in the 90s, because fibreglass proved to be a better solution for the client, and then about 2003 fibreglass reached parity with concrete. “Since then, as the manufacturers have matured and the networks have become more sophisticated, glass has continued to grow to about 70 per cent.” Meyer says that with fibreglass, homeowners know exactly what they’re going to get. “On top of that, the finishes on the pool are unique, they’re smooth, and they’re a lot faster to install. And all the manufacturers are catering to the change of the Australian housing life – which is smaller pools to fit into the smaller land parcels with larger houses.” He says there’ll always be a significant and important market for concrete pools, but that is likely to be more along the line of bespoke builds. “If you’re looking at a pool that’s the shape of a guitar for example, that’s going to be concrete and you’re going to have to pay for that.”
Meyer says the high level of fibreglass growth in Australia is on the back of a superior local model. “Australian manufacturers have built a more sophisticated network of builders who are better trained,” he says. “That’s been a key differentiator between the Australian market and what’s happening globally. Major manufacturers in Australia have built solid dealer networks and stand behind their product. We’ve got the highest rate of manufacturers so lots of competition, and we’ve also got the highest rate of pools per capita in the world, and that’s led to great innovation. I think we’ve got the best ranges of shapes, sizes and colourfast colours in the world. And the installation processes are world class. “Our model has a high focus on training, high levels of engagement and support, and exclusivity. That’s been the key differentiator of Australian manufacturers – not just Narellan – to how other manufacturers overseas conduct themselves. We’re exclusive to them, and they’re exclusive to us. It’s about creating value through partnership rather than just selling a shell to anyone we can find to sell a shell to.” Meyer says global adoption of the Australian way of manufacturing and distributing pools is seeing a significant growth of fibreglass popularity globally. He notes that while it took Australia 40 years to get from about five per cent market share up to 70 per cent market share, New Zealand has achieved parity in only 15 years, following the export of the Australian manufacturing and distribution model. “That is now happening in Canada – we’re actually seeing growth not only in our pool sales in Canada but actually there’s a compound growth of fibreglass taking market share from vinyl liner manufacturers, and that same phenomenon will happen across the US, at a slower rate. Because it’s a better value proposition –
lower maintenance, quicker installation, a product that is financially accessible and adds value to the property.” Earlier this year, Narellan Pools formed a partnership with New York-based Latham Pool Products, with Latham making a strategic investment in Narellan to share IP, develop new technology and drive growth in the domestic and global swimming pool industry, while providing capital if an acquisition opportunity came up in Australia. “For the US, my vision was to roll out our unique business model,” says Meyer. “However we’re now actually rolling out the Narellan brand as well.” They are setting up a manufacturing plant in Zephyrhills, Florida and will be systematically rolling the brand from next year. “All of Florida is our target. It’s only a small state but there’s over 26,000 pools installed there. Concrete is very strong there. It will take time to crack the Florida market but we’re confident we can do it. “One of our key objectives is to help accelerate fibreglass pool penetration throughout the US. Currently we only get about 15 per cent penetration in the US and about the same in Canada, which is what Australia was in the 80s. We don’t want to spend 40 years getting up to 60-70 per cent market share, we want to do that within the next 10 years or so.”
Trends and price
Meyer says that fibreglass price compared to concrete is no longer the selling point it used to be. “We’re seeing in some of our markets that concrete pools are now sold for less than a fibreglass pool. To be honest, I don’t think that’s actually what the construction cost is. Generally speaking, the Australian industry is mature and all manufacturers and concrete pool builders are exceptional. But we’re still seeing a few people price pointing pools at $20,000 or $25,000 for a concrete pool. And we all know that is actually not possible, it’s unreasonable and that conduct is not conducive to building a good pool sector.” He says that straight-lined contemporary pools are the most popular, and are likely to continue to be so. “The old kidney shaped pools were popular in the eighties, which then transformed to a straight line with a bit of a bend in it. And now very straight line contemporary pools are the most popular. As the land sizes have got smaller and the homes have got larger, there are much smaller parcels to put swimming pools in. So there are plunge pools and smaller pools to cater for that. And of course, most homes are relatively square boxes, and square and rectangular shapes fit better with them. “A swimming pool used to be something you could put in the corner of a 1000m2 block,” he says. “But when you’ve only got 450m2, the connection between the pool, the al fresco area and the extension of the living space becomes very important. It’s a big game changer. “Straight lines are here and here to stay in my opinion. When you’re right up close to a boundary and you’re trying to maximise your land space, to lose a piece of a kidney is a waste of pool. And the straight lines look fantastic.” He says that while on metropolitan sites there is a trend for smaller pools with more features, in regional areas there is still the room to include spa and wading deck options as well.
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“You want to get the water in straight away to weigh it down. So once it’s in you should start filling and backfilling straight away. So everything’s basically got to be pre-organised.”
p 02 9624 8842 | f 02 9674 5115 e email@example.com www.lamottepacific.com Dec 2019/Jan 2020 SPLASH! 39
ABOVE: A Narellan Pool complete with a Neptune spa
The smallest in their ranges is a slimline 5m by 2.1m, and a 3.5m square pool. The largest is 12m by 4.2m, which can also be widened and lengthened. Also, rectangular pools can be combined to make an L-shaped pool. “We’re seeing a lot of bespoke building happening. And we’re also starting to see more pools built out of the ground with retaining walls.”
Speed and maintenance
Meyer says fibreglass pools are installed in days. “You dig on a Monday, have the pool delivered on Tuesday, by Wednesday the pool is filtering and people are swimming by the weekend. That doesn’t happen all the time – we say give us two weeks – then you’ve got landscaping. But that is a significant difference and it’s one of the ways fibreglass pools have been able to offer a higher degree of certainty and a quicker time frame.” Once the pool is in, he says concrete and fibreglass require slightly different maintenance regimes. “As long as they’re maintained within the Australian standards there’s no issue,” he says. “Fibreglass pools do enjoy having a slightly lower pH, whereas a concrete pool being alkaline-based likes a slightly higher pH. But the popularity of professional pool shops has led to people understanding that fibreglass pools are a little bit different, and that you don’t need any algaecides – and they can actually be detrimental to the surface of a fibreglass pool. “All pool shops that have gone through the SPASA training do recognise there are a few differences, and that fibreglass pools tend to use less chemicals. Just a few tweaks that any good pool shop will be aware of.”
“Due to their shorter installation timeframe, fibreglass pools provide builders with quicker cash flow.” 40 SPLASH! Dec 2019/Jan 2020
Meyer started in the industry as a teenager and looks forward to one day seeing a trade qualification for installers. “In the 2000s, the industry stagnated,” he says. “There were a lot of older builders and very little succession and fewer young people coming into the industry. And what’s been really nice in the past five years or so, is the rejuvenation where people can carve out a really profitable and successful career. “I think SPASA has had a positive influence on helping create that, and we’ve seen more youth come into the industry and I think that’s what the industry needed. “Now with a more professional industry and more professional associations we’ve seen a refresh and while you still need some old heads, younger people are also coming in. One day I’d love to see a trade qualification come in for pool installers, not just licensing.”
A growing market segment
Compass Pools CEO Anthony Cross believes that of the estimated 25,000 new pools built each year across Australia, 60 per cent are fibreglass. And some markets such as Perth have an even higher ratio. “Over the past 40 years the technological developments in the fibreglass pool industry has propelled the market forward,” he says. “These days, customers can expect fantastic looking fibreglass pools that come with warranties which are far superior to anything else in the market. And, given that installing a fibreglass pool is not a major construction project like a concrete pool, this has naturally made it more appealing to pool builders and families across Australia.” Cross says fibreglass’s low level of ongoing maintenance is another tempting aspect for potential pool owners. “Unlike other options, most fibreglass pools don’t need to be re-painted, re-surfaced or re-lined over their lifetime, which makes them an enjoyable and costeffective option to own,” he says. Traditionally the one area in the fibreglass pool
market that has been challenged is the perception that pool designs are limited to a small number of shapes and sizes. “This is one area where Compass Pools is making major inroads by giving customers the ability to customise design with add-ons, infinity and acrylic edges, to name a few,” Cross says. Given Australia’s “sun drenched country” reputation, owning a swimming pool is virtually considered a necessity. So, it makes sense that people are looking for a good-looking, affordable option that also fits in with their lifestyle. “In the early days, fibreglass pool colour options were admittedly bland, but as the market has matured, all major manufacturers have heavily invested in perfecting colour technology to the point where most people would argue that a fibreglass pool finish often looks better than its concrete counterpart,” says Cross.
Imagine telling customers they could drink the pool water?
Speed equals turnover
While a fibreglass pool was once considered far cheaper to install than a concrete one, Cross says it’s hard to draw reliable price comparisons due to myriad variable such as site conditions, business models and pool design options. “Generally speaking, we have always known fibreglass to be on par or slightly less than concrete, and it is certainly our experience that when dealing with complex aboveground installation options, our maxi-rib aboveground system often proves to be the more
How soil types affect fibreglass pools Soil types vary across Australia, with WA and Queensland having more areas of sandier soil compared to the other states. “Free-draining soil is required for the base of the pool hole and for back fill,” says Lynley Papineau from Aquatic Leisure Technologies. “Pools being installed in reactive soils, such as clay, can be affected by volume changes if they are not correctly managed.” Changes to the moisture content and subsequent damage to your fibreglass pool can largely be avoided if you manage the pool’s surrounds as you would the vicinity of a house foundation. “A concrete ring beam is generally laid around pools that are installed in clay soil,” says Papineau.
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Other considerations for pools in reactive soil types include:
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• Provide adequate surface drainage including perimeter paving where necessary, with a fall away from the pool;
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• Ensure roof drainage is directed by pipe work away from the pool and clear of the excavation; • Where sites have been excavated into a slope, surface and/or subsurface, drains may be required to provide adequate drainage; • Ensure that all vegetation and water affected areas are removed prior to the pool installation/construction; • Avoid planting large shrubs and trees close to the pool;
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• Maintain gardens and ensure adequate watering of adjacent lawns, shrubs, etc. especially during extended dry periods to prevent the clay soil around the pool from drying out and shrinking; • Ensure that water and sewer service lines are not damaged or subjected to additional external loads. Repair leaking plumbing or blocked drains immediately; • Do not empty the pool after winter periods when natural soil moisture content is at its highest or at any time when the water around the pool is higher than the deepest section of the floor.
Swimming as nature intended
Dec 2019/Jan 2020 SPLASH! 41
TOP: Narellan Pools has a dozen manufacturing facilities around the world, with the main Australian plant at Picton, NSW ABOVE: It’s important to make sure everything is organised in advance before the pool shell arrives RIGHT: Aquatic Leisure Technologies’ new premises in Jandakot
36 2019 2020 42 SPLASH! SPLASH! Oct/Nov Dec 2019/Jan
Swimart has designed a series of visual aids for its Australasian franchise network, described as a foolproof system to help franchise partners explain pool chemicals and water chemistry to their customers, with nine icons to enable pool care professionals to use everyday language when discussing topics like algaecides, oxidisers and sanitisers.
“The Aussie tradition having family and friends economical solution,” heofsays. over for a abarbeque lots of funthe in most the pool “From builder’sand perspective, important still requires to remove aspects tendchlorination to be how quickly theybacteria can putand the pool importantly organic matter dirt and dust, in the ground, and at what such cost.as Fibreglass typically sunscreens, and other nasty things kids represents abody hugeoils opportunity for concrete pool can do in a pool.”to massively increase profits. In the time it builders While it’s important to have a residual disinfectant takes to install one concrete pool, they could have to maintain safe, water, Milne says that installed four or quality five fibreglass pools at arguably residual doesn’t necessarily need to be chlorine and the similar margin levels.” associated to maintain chlorineplay levels. Like anychemicals pool project, soil conditions an “The Naked uses a residual the ancient important partsystem in the overall planninglike phase. Some Greeks and Romans for their soil conditions acrossused Australia candrinking be highlywater, reactive which is move copperconsiderably and silver opposed chlorine and and can betweentothe dry and wet these are Cross actually more efficient chlorine itself seasons. believes fibreglassthan pools are better without chemicals,” says. conditions as equippedthe torequired cope with changing he ground they are more flexible in nature. Reducing theweneed for believed chlorine “At Compass, have long that highly Lo-Chlor Chemicals Paul Simons reactive soils require amanaging stronger director and more durable pool agrees that what residual is still required but thatstandards,” new methods shell than is prescribed in industry he can of chlorine needed in to a pool. says.reduce “All ofthe ourlevel dealers take special care understand Heprofiles says the new products touting be the next best soil and match the right pooltoshell technology thing in pool andtechniques spa disinfection typically based on and installation to the are situation to offer traditional models. customers sanitation even greater peace of mind.” “Most systems coming are nothing newCross as When new it comes to design andout installation trends, far their ability to sanitise the water,” Simons. is saysasthe changing nature of building sitessays in Australia “Instead, revamps or upgrades of current seeing more they’re pools partially built aboveground. ideas they bemore mineral pools, ionisation “Aswhether space becomes of a premium, buildingsorare salt chlorinators. being built on trickier sites which often require more
than just a standard in-ground installation,” he says. “The market for smaller pools is also on the increase, which is largely due to smaller building lots in urban areas.” Like their concrete counterparts, owners of fibreglass pools are placing more emphasis on systems and solutions that enhance their lifestyle. “Over the past five years, we have seen an almost 20 per cent increase in people opting for self-cleaning pools in an attempt to reduce their workload and keep running costs low,” says Cross. As fibreglass pools have become more mainstream, the luxury end of the market has been the last bastion of steadfastly concrete pools, mainly due to being almost 100 per cent customisable. However, Cross says that since they’ve been focussing on the development of customisable options, they are seeing more of the luxury market turn towards the benefits of the fibreglass self-cleaning pool.
Fibreglass builder of the year
Darren Hawkins is managing director of 2019 SPASA National Fibreglass Pool Builder of the Year, Adelaidebased company Rainwise. He says that a fibreglass pool is a great middleground choice in between vinyl and concrete pools in terms of cost, and with the large range of shapes and sizes, consumers can finish the area beautifully to create a spectacular backyard.
This Glenelg pool by Rainwise features Bermuda Blue Shimmer colour, contrasting with the travertine coping and pavers, stacking stone and landscaping which makes it the “hero” of the yard both day and night
“The fibreglass pool industry has come a long way with regards to the developments in improved gel coat technology and structural integrity. Our pools are offered with a lifetime colour shield warranty and 30 years structural warranty.” He also says that Adelaide has a very reactive type of soil and in choosing a fibreglass pool, clients avoid the complexity of dealing with this factor in their installation. Hawkins says that on a standard installation and assuming they have a free space on their calendar, they can land a fibreglass pool within two to three weeks of the initial engagement.
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“Australian fibreglass pools are the most technologically advanced in the world with competitors driving each other to new product advancements.”
“We aim to have the other elements/additional options of the pool completed within the following three to four weeks.” He agrees that timing is of the essence. “Behind the scenes our project team is constantly at work organising the logistics side which is critical during our client’s pool installation. The timing of the pool shell delivery needs to be tied in with the excavation team, the crane needs to meet the pool shell on site, the pool installers must be ready to go, water trucks booked and the raw materials required need to be delivered as well. “All of these components must come together for the project to work; this often is a bit of a jigsaw puzzle on ensuring everyone is available to go.” While cost is not an overwhelming factor, in his experience comparing the two methods, he believes a fibreglass pool may be $6000 to $10,000 cheaper than concrete.
“Both can vary depending on the type finishes chosen and the complexity of the concrete pool design,” he says. “That said, these costs could vary by up to $20,000 to $30,0000.”
Quick to install, easy to care for
Freedom Pools founder Bob Biernat attributes the industry’s growth to the product’s simplicity – from its speedy installation to its colour options. “Fibreglass pools are very popular in Australia as they are considered hassle and maintenance free,” he says. “People can be swimming within two weeks of installation.” While a fibreglass pool can be up and running within days, Biernat says the average installation typically takes up to two weeks as excavation may delay the install due to rock, stumps and unforeseen underground objects. Unlike concrete constructions which offer endless design options, fibreglass pools are limited to the shape and size of the factory moulds available to each dealer. However, while some may see this as a negative, Biernat says it actually works in many people’s favour. “Customers like fibreglass as it is a quick family decision to have a pool installed and be swimming in no time – especially when you add in the low maintenance factor,” he says.
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In addition to installing the pool as per Australian standards, fibreglass pool builders also need to factor in adequate drainage. “Fibreglass pools are more robust to handle ground movement with minimal disruption to the pool,” Biernat says. “We also need to take into account whether the pool is on a sloping block as the ground has to be cut in and retainer walls built.” Knowing the different soil classes on every site is also important to ensure the pool is installed to suit the conditions as height reactive soils can be encountered. “The drainage and height of the pool, therefore, is more critical than a normal soil type condition,” says Biernat. Technology is providing today’s fibreglass pool builders with more pool moulds that enable fibreglass pool builders to add features such as sun decks, additional seats and steps, in-floor cleaning and beach pool entries. The fibreglass colour palette has also exploded over the past 15 years, which enables pool owners to create specific water colours. “Many years ago, fibreglass pool colours were only sky blue whereas now you have many more options,” says Biernat. “Australia is a world-leader in this technology, which is great as it means customers are getting the best pool money can buy.” Clip-on spas, wader pools and sheer decent waterfalls are some of the trends Biernat is seeing influence the fibreglass market.
Image: Compass Pools
ABOVE: Fibreglass pools can also feature windows RIGHT: The Australian manufacturing, distribution and franchising method is being exported to the world
Image: Narellan Pools
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Why people choose fibreglass pools Leisure Pools in North Brisbane, Queensland (2019 winner of several fibreglass categories at the SPASA National Awards) shares 10 reasons why more Australians are choosing fibreglass pools. 1. Speed of installation – fibreglass swimming pools come direct from the manufacturing facility, pre-made and ready to install. In fact, you can be swimming in a fully installed pool after as little as 10 days from council approval.
8. What you see is what you get – fibreglass pools are factory moulded, which means they cannot be altered in any way 9. Compatibility – salt chlorinators, chlorine, freshwater systems, ozone systems all work with fibreglass swimming pools Image: Leisure Pools North Brisbane
2. Smooth finish – quality fibreglass pools have a smooth, clean, gelcoat finish that is non-abrasive, which means there are no sharp edges or rough finishes.
7. Colour range – whether it be a traditional natural finish, a modern culture finish or exclusive shimmer finish, you can be assured there will be just the right colour to suit your home and your taste
3. Maintenance-free – gelcoat finishes not only look great but are also easy to look after. The surface is smooth and non-porous so it cleans easily and is very stain resistant. 4. Low chemical usage – for example, Leisure Pools’ fibreglass pools feature a chemically inert surface that doesn’t alter the water chemistry, reducing chemical and maintenance costs. 5. Surprising strength – quality fibreglass interiors exceed the Australian Standards for shell thickness. The high tensile strength of fibreglass allows the pool shell to flex without cracking to accommodate earth movement. 6. Great designs – there are many more swimming pool shapes and designs that reflect today’s thinking and architectural trends
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(APVMA) and various guidelines – “Automation and thehealth use ofdepartment smartphones to operate chlorine, brominehas andalso hydrogen peroxide,” says. pool equipment made big inroadsheinto the “They are cornerstones of sanitation forpool pools and industry,” hethe says. “Chemical feeders, robotic spas. If you demonstrate a residual at least cleaners andcannot mineral pool systems are just of some of one of these sanitisers in pool low or spa then it may the ways homeowners areyour creating maintenance not be safe pools.” to enter.” swimming For the operation of a commercial swimming pool or spa, it is mandatory that one of these sanitisers Continuing to grow is used. CEO Spiros Dassakis says the fibreglass SPASA “In some locations, hydrogen peroxide technologies can only be market is expected to grow as proprietary used in combination with a supplementary product,” provide more options for the modern pool owner. says Briscoe. “For pools and spas, “Companies are domestic investing swimming heavily in proprietary the operationwhich shouldhave adhere to theinguidelines butto technologies, exploded the past five generally is at “Today’s the discretion of the homeowner ten years,”this he says. fibreglass pools are certainly as it isrobust not mandatory. is therefore vital of that any more and wouldItlikely outlive most us.” consumer sanitation system must Whetherconsidering you choosea to have a concrete pool understand the measurable residual Dassakis sanitiser will constructed what or a fibreglass pool installed, says be forare anysimilarities system considered.” there in that both provide the same Inresult. addition to an approved sanitiser, Briscoe says there end are“Put many supplementary products thatground can enhance the simply, they are vessels in the that hold ability of if thethey’re choseninstalled sanitiserand to work effectively. water, so maintained correctly, “The is all of the of approved sanitisers both canreality provide decades enjoyment,” he says. have limitations. Even when operated at the “People are no longer thinking that one is superior recommended there can still bethe outbreaks, such to the other butlevels are instead choosing right option as cryptosporidium andand giardia thatThey’re can have severe at that suits their lifestyle budget. looking impacts on athe wellbeing of ishumans. choice and fibreglass pool just another option.” “It is for this reason,” he says, “thatDassakis many health Once the pool is in the ground, says there department guidelines recommend sequential disinfection is no discussion of whether it’s made from concrete or
systems where additional elements support the preferred pool or spa sanitiser.” The common supplementary products we typically see in conjunction with an approved sanitiser are ozone, UV, copper/ silver, and a plethora of algaecides, clarifiers, phosphate removers and chemicals For to assist the ability of the is changing from fibreglass. Dassakis, the mentality sanitiser to work effectively. what a pool is made from to how it can add value to “The your life.challenge for the swimming pool industry is howpool can shell we achieve “While fibreglass optionsthe are limited when ultimate swimming environment and people then can now compared to concrete, the ‘menu’ that balancefrom this with the operational costs and choose has grown substantially over the past few maintenance Briscoe. years,” he says.required,” “Not onlysays have the options grown by as “There is atimes genuine for alternatives much as five butdemand manufacturers now offertotheir chlorine that willheprovide own variations,” says. a better experience such as hydrogen but supplier there have been “So, it’s peroxide-based just a matter of systems finding the that has challenges in delivering the right pool for you.” a long-term cost-effective solution for this method.” n Contacts: Contacts:Leisure AIS Water: aiswater.com.au Aquatic Technologies: www.aqualeisure.com.au apvma.gov.au CompassAPVMA: Pools: www.compasspools.com.au International Quadratics: www.interquad.com.au Leisure Pools: leisurepools.com.au Chemicals: lochlor.com.au FreedomLo-Chlor Pools: www.freedompools.com www.maytronics.com.au FreedomMaytronics: Pools NSW: www.freedompools.com.au naked-pools.com Narellan Naked Pools: Pools: www.narellanpools.com.au www.swimart.com.au Rainwise:Swimart: www.rainwisepoolsadelaide.com.au Waterco: www.waterco.com.au SPASA Australia: www.spasa.com.au
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Image: Narellan Pools
ABOVE: A slice of rural luxury
Oct/Nov 2020 2019 SPLASH! SPLASH! 47 43 Dec 2019/Jan
Making the most of small spaces
he continuing decrease in Australian property sizes has seen increased homeowner demand for smaller swimming pools, and grown the popularity of spas and swimspas. In terms of landscaping, there are also many things a contractor can do to make a backyard space look bigger, and in this article DIY landscaper and Adbri Masonry ambassador, Jason Hodges provides his top five ideas for maximising the potential of every inch of the backyard.
Get imaginative with your area
To get the most out of the space, think creatively. Use all available surfaces, look for opportunities to transform walls, unused corner areas and even pillars into features. Add vertical gardens to any unused walls or wrap columns with decorative lighting or climbers. Green walls will create a breathtaking statement that will transform the current space into an inviting environment that everyone can enjoy. Layering by colour and texture will add visual interest and make the space look even bigger.
Create space with visual illusions
Like a painting, you need to start with the right canvas and for your chic city space, the foundation is your flooring. Because it is the largest surface, it’s important to get this part right. Large format pavers work best in small spaces as they give the impression of greater space. Choose a light colour to open up the space and for a modern and minimalist look, avoid intricate patterns. Consider Euro Stone in the linear 600mm x 400mm perspective, the larger format means less lines and these pavers can be used to great effect. The appealing grey Zurich colour is a popular choice for this style as it’s in line with city living.
Keep clever with furniture
Charcoal Turgrid Pavers with wooden beams and raised steps add interest, softened by plantings
48 SPLASH! Dec 2019/Jan 2020
Choose space-savvy furnishings and clever storage solutions to form a practical outdoor space. There are two key points when choosing furniture for small spaces. First, when buying these pieces, embrace your small space, don’t clutter what precious area you have with massive outdoor settings. Instead, choose furniture that will suit how you will most often use the space, if that’s entertaining four people, pick a four person setting –
too often people “go big” to accommodate the two or three times a year they have guests over and lose that precious space during the remainder of the year. The other key idea for outdoor settings is looking for opportunities to create “inbuilt furniture”. For example, a garden wall with capping stones which also serves as a seating wall. Or consider opportunities to add storage under or behind your pieces when you’re designing the space.
Create stand out features
Just because you’re working with smaller spaces, it doesn’t mean you need to work with small ideas. Consider an area of the yard to create a landscaped feature such as a raised planter area, a water feature or a sculpture that draws the eye. This will allow people to focus on, and appreciate that feature. Another great idea for drawing attention away from the size of your space is planting a beautiful garden. This can even include planting herbs around the edge as a border, and installing a small water feature amongst any plants to help distract from the limited space.
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Keep it simple, keep it clean
A good clean up and declutter of the garden space can give it a new lease on life. Prune or reorganise plants and get rid of anything that is out of place. Take a look at your outdoor furniture and make sure it is in scale to the rest of the yard. Keep it simple – a clean and simple backyard will give the illusion of more space. n Contact: www.adbrimasonry.com.au. Make even the less used parts of the yard attractive
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Feature gardens such as this Zen example provide the illusion of much greater space while providing tranquil ambience
Dec 2019/Jan 2020 SPLASH! 49
Preventing workplace bullying Industry information from AB Phillips
ccording to the Fair Work Act 2009, bullying at work occurs when a person or a group of people repeatedly behaves unreasonably towards a worker or a group of workers at work and the behaviour creates a risk to health and safety. Bullying does not include reasonable management action carried out in a reasonable manner. We all have a duty to help prevent workplace bullying. Our current health and safety laws and discrimination laws require us to take reasonable care that workplace behaviour does not adversely affect the health and welling of others. Our workers are also required to comply with policies and reasonable directions given to them about their behaviour in work.
Some examples of bullying • • • •
Abusive, insulting or offensive comments and language; Conduct that is aggressive and intimidating; Belittling or humiliating comments; Victimisation;
• Practical jokes or initiation ceremonies; • Unjustified criticism or complaints; • Withholding information that is vital for effective work performance; • Setting unreasonable timelines or constantly changing deadlines; • Setting tasks that are unreasonably below or beyond a person’s skill level; • Denying access to information, supervision, consultation or resources to the detriment of the worker; • Spreading misinformation or malicious rumours; • Changing work arrangements, such as rosters and leave, to deliberately inconvenience a particular worker or workers; • Deliberately excluding someone from work-related activities. Cases of behaviour involving violence (for example physical assault or the threat of physical assault) should be reported to the police.
These are not workplace bullying
• Setting realistic and achievable performance goals, standards and deadlines; • Fair and appropriate rostering and allocation of working hours; • Transferring a worker to another area or role for operational reasons; • Deciding not to select a worker for a promotion where a fair and transparent process is followed; • Informing a worker about unsatisfactory work performance in an honest, fair and constructive way; • Informing a worker about unreasonable behaviour in an objective and confidential way; • Implementing organisational change or restructuring; • Taking disciplinary action including termination of employment where appropriate in the circumstances.
Lessons from court decisions
Over recent years in various courts and tribunals, there have been some key lessons to be learnt by treating
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alleged bullying seriously as part of safeguarding health and wellbeing in a workplace. The following key lessons are provided by a leading employer body. • Lesson 1: Never ignoring complaints of bullying Regardless of the perceived merit of a bullying complaint, it is always wise and sensible to investigate every claim of bullying. To ignore it may not only worsen the situation but can be very easily seen as the employer condoning the bad behaviour. • Lesson 2: Ensure your managers are trained in complaint handling procedures Managers need to be able to respond to a worker raising concerns with them about the behaviour of other workers. Managers that are not equipped to do so may ignore the unacceptable behaviour potentially resulting in harm (mental or physical) to the victim or legal action. • Lesson 3: Ensure your workers know how to raise a complaint Employers have a duty of care to their workers to provide a safe working environment and it is important that your workers know what to do when they are subject to, or witness, bullying in the workplace. • Lesson 4: Take prompt action It is always much more difficult to act a long time after any incident. Delaying taking action can also worsen any complaint of bullying and even allow it to continue – it effectively means the bullying behaviour is being condoned. Act promptly to avoid matters getting worse and harder and even more costly to manage. • Lesson 5: Do not tolerate bad behaviour One of the saddest bullying cases involved a young café worker, Brodie Panlock, who suffered bullying nearly every day for more than a year. The owner of the business was not only aware of some aspects of the bullying but was present on occasions and sometimes condoned it. Brodie ended up committing suicide. Brodie’s employer and the
three offending workers were fined over $300,000 between them (including a fine of $220,000 for the employer). This case also resulted in criminal legislation making bullying punishable by up to 10 years in prison. • Lesson 6: Be confident and reasonable in performance management Many managers are becoming increasingly reluctant to manage performance issues for fear of being accused of bullying. Fortunately, the Fair Work Commission matters clarify that in the context of performance management, actions taken by managers to correct unacceptable behaviour or under performance do not need to be perfect to be considered “reasonable”. Key to this is that managers should follow established routines and have a policy to assure workers about that process that will be followed and to support build the confidence of managers to deal with performance issues.
Workplace bullying can and does have a devastating impact on its victims. The various courts and tribunals are handing down decisions where substantial damages are being awarded to victims and equally substantial fines are being imposed on business owners and bullying workers. In addition, in Victoria, there is the prospect of imprisonment in cases of serious bullying. These provide considerable incentive for businesses to have policies and practices related to bullying and other workplace behaviours. For more information contact AB Phillips on 1300 208 828 or firstname.lastname@example.org. Please note that the above information is provided as comment and should not be relied on as a substitute for detailed professional advice from AB Phillips or professional legal or financial advice on any particular matter. Where you would like additional information and support about the content in this document please contact AB Phillips.
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Dec 2019/Jan 2020 SPLASH! 3/10/2019 8:50:48 AM 51
29-30 JULY 2020 Gold Coast Convention and Exhibition Centre
REGISTRATION NOW OPEN For more information visit www.splashexpo.com.au or call 1300 789 845 Owned By
Largest pool & spa show in Southern Hemisphere Expanded exhibition area now encompassing all available expo space in Convention Centre New education format with training outside of expo hours Enhanced SPASA Awards Increased collaboration with other aquatic industry sectors
Sails in the Desert.
Commercial News The Missile with a message ����������� 56 Hue pool hotel makes Time’s top list ����������������������������������� 56 ASSA conference back with a SPLASH! ��������������������������������� 57 Indigenous community gets in the swim ������������������������������� 59 North Sydney hosts heating tour as pool revamp looms ��������������������������� 60
Image: John Gollings
Sails gets recognition The Australian Institute of Architect’s 2019 National Award for Enduring Architecture has been awarded to Sails in the Desert by Philip Cox and Partners (now Cox Architecture). Located in Yulara, Northern Territory, it was built on the land of the Yankunyjatjara people in 1984. It is a nationally significant project designed to develop both a cohesive township and a sustainable visitor precinct to support the growing tourism demand at
Uluru. The design nestles sensitively into the desert landscape, ensuring minimal visual impact and creating a new archetype for Australian architecture. The enduring image is of the expansive swimming pool in a location where large shade trees struggle to survive, so the eponymous shade structures were developed. It was, and is, an iconic settlement in the service of one of our most important cultural and spiritual sites.
The 16th annual WAHC saw 390 delegates from eight countries Expos
WAHC brings aquatic professionals together October’s 2019 World Aquatic Health Conference (WAHC) held at Williamsburg, Virginia, USA, marks the 16th occasion the annual event has been held. The WAHC focusses on education and networking for aquatic professionals, and this year more than 390 delegates from eight countries attended, including global leaders in their fields. Pool & Hot Tub Alliance (PHTA) president and CEO Sabeena Hickman said that the WAHC is an invaluable forum where industry professionals can get a seat at the table to influence changes in the industry. Before the conference kicked off, 38 instructor candidates participated in the instructor school and tested to become approved to teach PHTA courses in 2020 and beyond. They will become 54 SPLASH! Dec 2019/Jan 2020
an integral part of disseminating important education and promoting safe practices in the aquatics industry. The PHTA Recreational Water Quality Committee (RWQC) met to review technology updates, changes in chemical products, processes and devices that affect water quality maintenance in the aquatics industry. Their technical expertise helps to further the industry and their use of authoritative scientific data serves to advance the organisation. James Amburgey, PhD, a water filtration researcher at the University of North Carolina at Charlotte, returned to the WAHC to present a session in the Improving Water and Air Quality track. His popular session seamlessly integrated important education with down-toearth humour and frankness.
Keynote speaker Ryan Avery of AveryToday coached attendees on the significance of being a cutting-edge leader and led a breakout session to dive deeper in the strategies and tactics to become an effective leader. With nine educational tracks available at WAHC, attendees enjoyed a wealth of research and knowledge, as well as immediate access to industry experts. This year’s courses were centred in areas of water and air quality, new industry technology, the Model Aquatic Health Code, reducing risk in aquatic facilities, recreational water illness prevention, facility management and design, disinfection and sanitation, regulations and standards, and professional development. The 17th annual WAHC will be held in Houston, Texas, October 14-16, 2020.
In Brief ASSA’s second annual International Swim Schools Spectacular will be held in Singapore on January 13-17, 2020. The event is aimed at swim school owners, managers and teachers and features a networking social at 1-Altitude Bar – the highest rooftop venue in Singapore. The spectacular will also include SwimSchoolers Teach Seminar mainly for swimming and water safety teachers in Singapore who are keen to engage with presenters from overseas, and includes more than 20 delegates from Malaysia. There will also be the 2nd World Infant Aquatics Conference, a networking social river cruise, the International Business of Swim Schools Conference, a function at the top of famous Marina Bay Sands, and a tour of Singapore swim schools. Using a quantitative research methodology, WhiteWater last year surveyed more than 100 parks around the world to probe deeper into their water ride elements. Some of the key findings of the report are that: 1 out of 4 parks have not optimised their water rides to their full potential; 1 in 5 parks do not have a water ride; and medium and small-sized parks are generally missing out on the opportunity to offer guests a water ride experience. In the UK, a mother has been turned away from a public swimming pool in Woodford near Hull, because of the ages of her two children. Kirsty Bearfield’s claim that the policy discriminates against single parents has gained media attention in Britain. The new guidelines state that a parent can supervise two children if they are both aged between four and eight, or only one if they are three or under. Bearfield’s sons are aged three and five. A spokeswoman for Hull Culture and Leisure said they follow the safety guidance recommended by the Chartered Institute for the Management of Sport and Physical Activity (CIMSPA) and that policies are in place to provide a safe environment for their customers. In an initiative to make the Sunshine Coast more inclusive of people with dementia, Buderim community pool will be upgraded to better cater for people living with the condition. According to Dementia Australia, 84,000 Queenslanders live with the condition, with the number expected to rise to 100,000 by 2025. Dementia Australia says staying fit and mentally well can delay the progression of the condition, and swimming pools are vital to the wellbeing of someone with dementia. It seems only 632 citizens of Wellington, New Zealand, consider topless bathing at public pools is an important political issue. Thomas Morgan, who ran for Paekawakawa/Southern Ward as an independent candidate, said in his booklet sent to 20,000 voters that he’d like to see “topless public swimming pools” in the area. He says topless bathing would help demystify the female body and encourage equality, but admitted the majority of his support came from male constituents. However, there was not enough voter support to see him elected – he came last on the ballot. The World Wide Swim School has promoted Susan Carter to the position of general manager, while also appointing former Olympic swimmer Michael McKenzie as sales executive for swim schools. Since retiring from swimming, McKenzie has gained considerable experience in swimming related sales.
Dec 2019/Jan 2020 SPLASH! 55
The stunning riverside pool at Azerai La Residence, Hue
Hue pool focussed hotel makes Time’s top 100 Azerai La Residence in Hue,Vietnam has been named one of world’s 100 greatest places by Time Magazine. The historic 122-room boutique hotel in the former imperial capital of Vietnam is included in the list as one of the 44 greatest places to stay category. The hotel’s salt chlorinated, riverside swimming pool is one of the defining features and most popular facilities at this luxury hotel, while abiding by the overall ambience of simplicity and elegance.
Other pool and bathing locations in Time’s list include the Geosea Geothermal Sea Baths in Husavik, Iceland; and the opulent early 20th century Hearst Castle in San Simeon, California, built for publishing magnate William Randolph Hearst, and featuring the iconic Neptune Pool, with a Vermont marble basin and alcove as well as vast colonnades flanked by a quartet of Italian relief sculptures.
The Missile with a message Swim legend James “The Missile” Magnussen has been named ambassador for Royal Life Saving’s summer safety campaign. The two-time world champion and Olympic medallist says that being properly prepared for the water during the hot summer months is crucial. “We want everyone to enjoy our beautiful waterways this summer but it’s vital, whether you are an Olympic level swimmer or not, that you know your limitations,” he says. “Blokes tend to take the most risks, the statistics show that, so keep an eye out for your family and friends and please learn to swim, it’s a skill for life,” he says. The campaign advocates the following: • Learn to swim – it’s a skill for life; • Avoid drugs and alcohol; • Always wear a lifejacket; • Know your limitations; and • Keep watch for your family and friends. RLSNSW CEO, Michael Ilinsky says that their great concern is the significant number of people who get into trouble and are classified as poor or non-swimmers.
56 SPLASH! Dec 2019/Jan 2020
“You have to know your limitations,” Ilinsky says. “It doesn’t matter if people are swimming, boating, fishing or water skiing this summer, everyone should be prepared. Drowning deaths in the past five years across New South Wales highlight the susceptibility of ageing Australians, multicultural groups and people using waterways in regional and remote areas.”
James Magnussen, Michael Ilinsky and lifeguards Nikki and Louise
The Australian Swim Schools Conference was a popular element of SPLASH! week in 2018
ASSA conference back with a SPLASH! The Australian Swim Schools Association (ASSA) is again running its annual Australian Swim Schools Conference on the Gold Coast in conjunction with the SPLASH! Pool & Spa Trade Show. The conference will run from Monday July 27 to Friday July 31 at the Gold Coast Convention and Exhibition Centre, and will encompass the World Everyday Safer Inclusive Swim Schools Conference. The 2020 conference will feature leading local and overseas presenters including: Angie Baker from SwimKids Swim Schools in the USA, who is presenting on staff leadership development, water safety practices and inclusion; Young Gun Jai Leighton, director of F&B at the Star Gold Coast, who is presenting on Inspiring Teamwork to Drive Change; David Gorman, SwimJim, USA; Theo Millward, SwimTime, UK; as well as presenters on inclusion, water safety and another young guns session. Australian Keynote Speaker of the Year, Bruce Sullivan, will emcee the 5th Annual ASSA Awards Gala and will run a number of panels throughout the week. Another feature will be a presentation from the recipient of the ASSA-USSSA Coutts Family Scholarship Year 3 and presentations by the recipients of the Australian Swim Schools Excellence Awards. The core conference will be held from July 27 to July 29, flowing into the inaugural World Everyday Safer Inclusive Swim Schools Conference from July 30 to July 31, which will include presentations on inclusion and water safety. ASSA general manager, Emily McNeill, says ASSA is very much looking forward to bringing the conference back to the beautiful Gold Coast, with its warmer “winter” weather. “We have several international SwimSchoolers who are taking the time to not only attend our Conference, but also to present. The program with be top notch, and a conference not to miss,” she says.
Program summary Monday July 27 • Australian Swim Schools Conference day 1 • Vorgee ASSA Welcome Drinks Tuesday July 28 • Australian Swim Schools Conference day 2 • ASSA Awards Gala; incorporating the Hall of Fame Wednesday July 29 • Australian Swim Schools Conference day 3 • SPLASH! Pool & Spa Trade Show
Thursday July 30 • World Everyday Safer Inclusive Swim Schools Conference • SPLASH! Pool & Spa Trade Show Friday July 31 • World Everyday Safer Inclusive Swim Schools Conference.
Dec 2019/Jan 2020 SPLASH! 57
SHOW YOUR COMMITMENT TO
PRESERVING THE ENVIRONMENT
The Climate Care Certification Program is an initiative of the Swimming Pool & Spa Association of Australia Ltd (SPASA). It is the industry’s efficiency and sustainability certification program. SPASA is proud to deliver an industry wide program to support, protect and promote the way the swimming pool and spa industry operates and strives for best practice sustainable solutions.
BENEFITS OF CERTIFICATION CONSUMER BENEFITS ü Purchase with confidence knowing that you are choosing a certified environmentally sustainable solution ü Enjoy the benefits of choosing a solution which utilises water efficiency, energy efficiency, noise reduction measures, environmentally sustainable designs or efficiency/sustainability innovations ü Reduce your overall carbon footprint whilst saving money
INDUSTRY BENEFITS ü Highlight your product/system/installation’s environmentally sustainable qualities ü Show your commitment to preserving the environment and to industry best practice ü Demonstrate your investment in the industry’s sustainable future and inspire others to do the same
THIRD-PARTY VERIFICATION All Climate Care Certified products undergo independent third-party testing and/or verification to assess and report on claims being made such as water efficiency and energy savings. Only credible and trusted local, national and international testing and verification bodies are considered by SPASA to ensure that claims being made on energy and water efficiency and sustainability are substantiated.
SPASA is proud to have appointed Smart Approved Watermark as their certification partner for water efficient products. www.smartwatermark.org
SWIMMING POOL & SPA ASSOCIATION OF AUSTRALIA TEL 1300 021 482 WWW.SPASA.COM.AU
Indigenous community gets in the swim
alumburu is the northernmost settlement in Western Australia and at 3670 km from Perth, it is considered one of the most remote Aboriginal communities in the country. It is hot, dry and home to 400 people. Now it is getting a swimming pool using Natare Corporation’s pre-fabricated pool system through their Australian partner State Wide Pool Services (SWPS). Natare’s steel pool system is behind a number of global landmark projects, including Singapore’s iconic Marina Bay Sands swimming pool. The new swimming pool will have a six-lane 25m stainless steel, prefabricated pool as part of its longawaited facilities. The pool was manufactured in Indianapolis, Indiana, USA, and was sent in three shipping containers to Perth via Melbourne, then trucked up to Kalumburu. Builder Kimberly Green Constructions from Kununurra is being assisted by SWPS’s team of engineers and construction specialists. “We are thrilled to be on-site in Kalumburu working on a project that will provide opportunities and vital skills for the ongoing health and wellbeing for the people of this community,” says SWPS general manager Himal Kandel. He says that prefabrication allows for cost savings as the remote location makes a traditional concrete public
pool structure too expensive. It also allows for much faster installation on site. Swimming pools play an important role in remote communities offering a sense of place, acting as a meeting area for greater connection, inclusiveness and togetherness. Research has shown that pools in remote Aboriginal communities lead to improved physical, social and psychological health, enhancing general wellbeing and educational outcomes. Kandel says SWPS are passionate about pools in regional and remote areas, having previously built pools in locations such as Mutitjulu (NT), Borroloola (NT), Amata (SA) and Bathurst Island (Tiwi Islands). Kalumburu is the first remote project for SWPS partnering with Natare.
Pools in remote Aboriginal communities lead to improved physical, social and psychological health.
Dec 2019/Jan 2020 SPLASH! 59
Aspects of the Art Déco surrounds will be saved, but most of the pool will be rebuilt
North Sydney hosts heating tour as pool revamp looms
recent commercial pool heating seminar at North Sydney was followed by a tour of the soon to be revamped North Sydney Olympic Pool, located on the sparkling harbour between Luna Park and the Sydney Harbour Bridge. Thirty delegates participated including representatives from many councils around the state, while North Sydney Council and system suppliers Johnson Controls and Scantec Refrigeration Technologies provided interesting presentations. The seminar was emceed by Derek Harbison, a renewable energy consultant at SmartConsult, an energy management and analytical consultancy focussed on reducing client’s energy and infrastructure costs. “Ian Garradd, Norm Boyle and Travis McKinley from North Sydney Council went out of their way to help other councils understand just what is involved in running an older pool with a complex heating system,” says Harbison. “There was a very good turnout of councils from throughout NSW who were asking all the hard questions to see what sort of options were available
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to the North Sydney Council as they prepare for an upcoming upgrade of the centre facilities.” The seminar started by discussing high efficiency heat pumps using low charge ammonia. “They are around 50 per cent more efficient than the heat pumps you are used to seeing from commercial suppliers in Australia,” says Harbison. Alex Pachai, senior product specialist from Sabroe in Denmark, provided insights into the use of low charge ammonia heat pumps in more than 5000 installations in Europe. He said demand is now outstripping supply in Europe as these types of heat pumps slowly find their way to Australia. Scantec managing director Stefan Jensen said how low-charge ammonia water-to-water heat pumps could provide a payback of less than five years. Luke Hardy from SmartConsult also introduced the concept of “performance guarantees” for systems. If an energy system can outlast an existing gas system by a couple of decades, then banks and other institutions may be happy to guarantee their performance.
Council opts for saline Found to be structurally unsound, the historic North Sydney Olympic Pool is set for a $44 million redevelopment to a design by Brewster Hjorth Architects which will include new concrete facilities for aquatic and fitness environments while maintaining some of the historic Art Deco surrounds. The existing main pool will be replaced with a similar looking and located 50-metre pool while the grandstand will be replaced with a safer and less steep stand. A modern gym and change rooms will also be included while the enlarged indoor pool hall will have an upgraded 25m pool, spas, a sauna and a steam room.
“These integrated energy systems are new to aquatic centres in Australia and should be considered by any council who is looking to move away from gas systems and dramatically reduce their running costs,” says Harbison. “What is being done in Europe with heat pumps is the future.” Following the seminar, the delegates were bused down the road to North Sydney Pool where Norm Boyle led them around the pools and plant rooms, offering insights on the particular heating setup at the centre, including drawing water from the harbour for a closed loop heat exchanger. Contact: s martconsult.com.au; www.northsydney.nsw.gov.au
BELOW: Heat pumps will remain a valuable form of heating in the new design BOTTOM LEFT: Norm Boyle giving the delegates a tour of the facility BOTTOM RIGHT: Viewing the inlet where the water is drawn from the harbour
The 50m pool has operated with both fresh and harbour water over the years. When the world records were set in the pool in the 1950s, ‘60s and ‘70s the pool contained fresh water, which was and remains the standard for competition records. In more recent years, the 50m pool has used 100 per cent harbour water. The backwash from the full-strength seawater cannot be discharged to the sewer so it is collected in a backwash tank, treated with chemicals and allowed to settle before being discharged into the harbour. Council has an agreement with the Environmental Protection Authority to discharge the treated water back into the harbour. The new pools will use saline disinfection. Salt for the saline water treatment will be derived from harbour water and produced on site, reducing the need for chemical deliveries. The system will continue to use harbour water for pool heating through a series of heat pumps that extract warmth from the harbour water. Council says the benefits of saline include having a similar salinity level to the natural fluid in eyes, making it more comfortable for pool users, while producing saline water on site means the council will not have to purchase, store or handle the chemicals, and the saline backwash can be discharged into the sewer at a controlled rate, reducing the size of required storage.
“What is being done in Europe with heat pumps is the future.”
They also say that saline is less corrosive than full strength seawater. If seawater is used, the pool would require an additional membrane to protect the concrete as well as better materials for tiles and grouting. Saline will extend the life of the pool shell, tiling, surrounds and pool equipment, reducing capital expenditure in the years to come. Aquatic engineering consultants estimate that switching to saline water will save $190,000 in construction costs, as the facility will not require additional backwash tanks or a membrane to protect the concrete from corrosive seawater. It is also estimated by aquatic engineering consultants that using saline water will save $20,000 a year in running costs.
Dec 2019/Jan 2020 SPLASH! 61
Cover up with a Xmas rashie
First launched in 2015 to drive skin cancer awareness, the Ugly Xmas Rashie sold out within 48 hours and has since become an Aussie tradition, releasing a new design each year. Proceeds from the rashie raise valuable funds for Cancer Council Queensland to continue research, patient support and prevention programs. This year, Ugly Xmas Rashie debuts a new rainbow lorikeet design in a green colourway, joining past designs featuring Aussie wildlife including koalas, kangaroos and cockatoos. The new unisex lorikeet design and the broader Ugly Xmas Rashie collection come in adult’s and children’s sizes. Skin cancer accounts for the largest number of cancers diagnosed in Australia each year and melanoma is the most common cancer in Australians aged 12 – 24. Contact: Uglyxmasrashie.com.au.
Bio Pool Cover Cleaner
Ride the Rainbow
Tesalate beach towels are ultra-compact, super absorbent and dry rapidly while being insatiably vibrant. Ideal for the pool they are also great for the beach. Made from exclusive AbsorbLite fabric they are large sized at 160cm x 78cm. Sand doesn’t stick to them, even when wet, and they are compact enough when rolled to fit in a bag. Ultra absorbent, they can suck up more than one litre of water - yet dry in half the time of a regular large towel. Contact: www.tesalate.com
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Daisy’s new Bio Pool Cover Cleaner helps protect pools year-round from biofilm building up on pool surfaces, including the pool cover. Daisy says the Bio Pool Cover Cleaner removes debris, oils, scale and dirt from the cover and any build-up of bio-film (on which algae grows) from the pool’s waterline, equipment and surface. Simply spray it on and immediately scrub the pool cover using the Aqua Fingers pool cover cleaner or a pool broom. It will not only help clean the pool cover, it will prevent recurrence while helping maintain the overall health of the swimming pool. Contact: www.daisypoolcovers.com.au
Daisy Pool Covers has released AquaSaver – a product that creates an ultra-thin, invisible barrier on a swimming pool to help reduce evaporation and heat loss. Daisy recommends for best practice swimming pool evaporation control using the AquaSaver in conjunction with a pool cover to help save water when the cover is off, or if not all the pool can be covered or no pool cover can be used, the AquaSaver can save you up to 30 per cent of evaporation on the pool. It is also ideal for use with a Daisy WinterKleen pool cover, as it will help reduce evaporation through the cover mesh. It can also give added protection if using a Daisy solar cover. You only need to apply the non-toxic AquaSaver liquid once per month. Contact: www.daisypoolcovers.com.au
Dec 2019/Jan 2020 SPLASH! 63
Flexibile viewing options
TruSense enables two way data communication between the camera and a CSx monitor using two sensors built into the camera, High Dynamic Range (HDR) and TiltSense. HDR provides superior clarity and detail for very dark spaces and blow out areas. Downpipe visibility is vastly improved with HDR giving more clearly defined detail of pipe characteristics. Rugged, high-intensity LEDs in the camera head provide exceptional viewing and long life and a self-levelling camera head keeps the image upright (certain models). TruSense also includes an integrated TiltSense feature that reports back the pitch of the camera in-pipe. This oncamera inclinometer helps contractors accurately identify and diagnose problems underground.
Flexibile viewing options
The Ridgid SeeSnake CS6x Versa is a flexible, efficient solution for plumbing inspections. Improving jobsite ergonomics, the CS6x Versa allows the user to tilt the monitor to the desired angle for optimal viewing. The CS6x Versa works with all SeeSnake camera reels.
Contact: 1800 743 443
The frame allows the monitor to be tilted to the optimal viewing angle, and a quick-release mount lets the monitor be placed in a high or low viewing position to suit jobsite conditions. The Ridge Tool Company serves the plumbing, mechanical, construction, HVAC, location, electrical and facility maintenance industries. Contact: www.ridgid.com.au
Protect Pool, Protect Your Your Pool, Protect Kids Protect Your Your Kids View our online video showing common pool fencing faults and how to spot them at View our online video showing common pool fencing faults and how to spot them at www.kidshealth.chw.edu.au/projects/drowning-prevention/swimming-pool-fencing www.kidshealth.chw.edu.au/projects/drowning-prevention/swimming-pool-fencing
64â€ƒ SPLASH!â€ƒ Dec 2019/Jan 2020
Launch brought forward for Evo’s inverter heat pumps
Christmas has come early this year as the new EvoHeat inverter heat pump release date has been brought forward for both the Evo Fusion-i and Evo Force-i inverter heat pumps. They are available now, ready for the summer season. The Evo Fusion-i and Evo Force-i pool heat pumps are designed with the latest stepless full DC inverter compressors, fans and control systems – all working in perfect harmony to provide optimised pool heating and cooling. With higher performances, lower noise levels, and more features as standard, Evo says the Fusion-i and Force-i series are the most energy efficient year-round pool heaters available. Contact: www.evoheat.com.au; 1300 859 933.
Kreepy Krauly launches rX-Tank
Kreepy Krauly’s new rX-Tank merges the efficiency of their suction cleaners with the intelligence and mobility of a robotic suction cleaner, says operations coordinator Sarah Davis. Fitted with powerful active brushes and a vortex vacuum, leaves and debris are picked up and pulled through the turbine heart of the cleaner, direct to the skimmer box for easy cleaning. As the cleaner moves around the pool it also assists with circulating the water from different areas through to a purpose-built filtration and sanitation system to reduce dead spots. “While standard robotic pool cleaners need to be taken in and out of the pool, especially for filter cleaning, the rX-Tank can stay in the pool 365 days due to its durability and clever design,” she says. “The halo feature located at the top of the unit is unique to the rX-Tank and prevents the cleaner from leaving the pool.” Contact: www.kreepykrauly.com.au
TRAINING TRAINING BY BY THE THE INDUSTRY INDUSTRY FOR FOR THE THE INDUSTRY INDUSTRY TRAINING BY THE INDUSTRY FOR THE INDUSTRY TRAINING BY THE INDUSTRY FOR THE INDUSTRY Flexible & to your circumstances Flexible delivery delivery & assessment assessment to suit suit your circumstances Flexible Flexible delivery delivery & & assessment assessment to to suit suit your your circumstances circumstances National National training training and and accreditation accreditation for for Pool Pool Builders Builders and and Service Service Technicians Technicians National training and accreditation for Pool Builders and Service Technicians Become and by in pool Courses include: National training and accreditation for Pool andindustry. Service Technicians Become recognised recognised and rewarded rewarded by working working in the the Builders pool and and spa spa industry. Courses include: Become and by in the pool and industry. Become recognised recognised and rewarded rewarded by working working theSpa pool and spa spa industry. Courses Courses include: include: ü Certificate IV Swimming Poolinand Building CPC40808 ü ü ü ü ü ü ü ü ü ü ü
Certificate IV Swimming Pool and Spa Building CPC40808 Certificate IV Building CPC40808 Certificate III III Swimming Pool Pool and and Spa Spa Service Service CPP31218 IV Swimming BuildingCPP31218 CPC40808 Certificate IV CPP41312 III Swimming Pool and Spa Service CPP31218 Certificate IV CPP41312 III Swimming Pool and Spa Service CPP31218 Certificate Building and Construction CPC40110 Swimming Pool and Spa Service Certificate IV IV in in Building and Construction CPC40110 Swimming Pool and Spa Service CPP41312 CPP41312 Certificate IV Building Construction CPC40110 Certificate III III in Landscape Landscape Construction AHC30916 IV in Building and andConstruction ConstructionAHC30916 CPC40110 Certificate Certificate III III in in Landscape Landscape Construction Construction AHC30916 AHC30916
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Dec 2019/Jan 2020 SPLASH! 65
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Pool-Water Products | P: 03 9873 5055 Email: firstname.lastname@example.org www.poolwaterproducts.com.au
SPLASH! is the leading trade publication for the Australasian “wet industry”, incorporating the swimming pool, spa and aquatics industries....
Published on Jan 29, 2020
SPLASH! is the leading trade publication for the Australasian “wet industry”, incorporating the swimming pool, spa and aquatics industries....