SPA & CLINIC Volume 78 by The Intermedia Group

Volume 78 2019

aesthetics • medi • wellness

WELLNESS APPS TO

Reduce Stress

Mwah!

Better Bespoke

WHY CUSTOMISATION IS KING

THE LATEST IN

Lip Services SOFTWARE Special WHICH ONE IS RIGHT FOR YOUR BUSINESS?

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HIGH TECH MEDICAL ADVANCES

MEDICINE

Contents Cover stories

38 Wellness Apps To Reduce Stress 58 Better Bespoke

54 Doctor Babor Pro – Next Generation

Of Professional Skincare

66 Lip Service 70 Software Special

In this issue 14 Where Trends Are Made 16 It’s Beauty Month! 18 Australia’s First Wellness

Tourism Summit

20 BEAUTY & SPA Insiders 24 Cheers To 20 Years! 26 Do Your Staff Feel Recognised? 30 The Power Of Payment Plans 32 Smart, Phone! 34 Choose Wisely 36 Spa Hotspot: Sol Spa 42 Team Work 44 Perfect Pairings 46 Icons Of Industry 56 The Changing Face of

Acne Management

On the cover BABOR boasts over 60 years of expertise, spearheading the skincare industry. In 2019, BABOR research and development teams in Germany have developed a new skin care with even greater precision and instant results.Launching to the Australian professional market in August 2019, DOCTOR BABOR PRO is so highly effective that it is only available from the hands of specially trained skin experts. Including Thera Pro Peels Peeling without inflammation or inflam-ageing. Extremely effective, without unnecessarily stressing the skin, Thera PRO AHA Peels set the comprehensive, intensive regeneration activity of the skin in motion. Developed by experts for experts.

60 Needle Me Pretty 64 Perseverance Is Key

For Rosacea

76 Scale And Clean – And Inject 78 Dream Devices 88 To Die For 90 Treat The Cause, Not

The Symptom

96 10 Questions With

Dr Stephen Lowe

spaandclinic.com.au | 9

SPA+CLINIC aesthetics • medi • wellness

published by BHA MEDIA Pty Ltd A division of The Intermedia Group 41 Bridge Rd, Glebe NSW 2037 ph: 02 9660 2113 fax: 02 9660 4419

managing director Simon Grover

editor Nadine Dilong

Letter

online editor Mala McAlpin

national advertising manager Kym Cowper

graphic designer Leanne Hogbin

acting circulations manager Troy Brookes

to subscribe To subscribe by credit card call 1800 651 422 or visit www.intermedia.com.au To subscribe by cheque or money order, make cheque/money order payable to: The Intermedia Group Pty Ltd. P.O. Box 55, Glebe, NSW Australia 2037 AUSTRALIA 1 yr (4 issues) $AUD 79.00 inc GST 2yrs (8 issues) $AUD 126.40 inc GST – SAVE 20% 3yrs (12 issues) $AUD 165.90 inc GST – SAVE 30% NEW ZEALAND 1 yr (4 issues) $AUD 100.00 ASIA/PACIFIC 1 yr (4 issues) $AUD 110.00 REST OF WORLD 1 yr (4 issues) $AUD 127.00 Payable in Australian dollars includes air postage

advertising enquiries Kym Cowper ph: +61 2 9660 2113 mob: 0410 570 467 email: kcowper@intermedia.com.au This publication is published by BHA MEDIA Pty Ltd (the “Publisher”). Materials in this publication have been created by a variety of different entities and, to the extent permitted by law, the Publisher accepts no liability for materials created by others. All materials should be considered protected by Australian and international intellectual property laws. Unless you are authorised by law or the copyright owner to do so, you may not copy any of the materials. The mention of a product or service, person or company in this publication does not indicate the Publisher’s endorsement. The views expressed in this publication do not necessarily represent the opinion of the Publisher, its agents, company officers or employees. Any use of the information contained in this publication is at the sole risk of the person using that information. The user should make independent enquiries as to the accuracy of the information before relying on that information.All express or implied terms, conditions, warranties, statements, assurances and representations in relation to the Publisher, its publications and its services are expressly excluded save for those conditions and warranties which must be implied under the laws of any State of Australia or the provisions of Division 2 of Part V of the Trade Practices Act 1974 and any statutory modification or re-enactment thereof. To the extent permitted by law, the Publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising in contract, tort or otherwise, even if advised of the possibility of such loss of profits or damages. While we use our best endeavours to ensure accuracy of the materials we create, to the extent permitted by law, the Publisher excludes all liability for loss resulting from any inaccuracies or false or misleading statements that may appear in this publication. Copyright © 2019 BHA Media Pty Ltd.

The past few months have been such a whirlwind. Not only did SPA+CLINIC celebrate its 20th anniversary, but we also put on our first ever B2B event, BEAUTY & SPA Insiders. Eight months in the making, the summit finally came to life on May 27, bringing together industry experts and over 180 attendees eager to soak up all the wisdom and knowledge of our speakers during a full day of inspiring sessions. We had high hopes for the event, knowing that it filled a gap in the B2B market, but we were blown away by the overwhelmingly positive feedback we’ve received. I would like to thank everyone who contributed to making this day so special, and all attendees for trusting it would be worth their time. I am happy to say that we are already planning next year’s event, so keep your eyes peeled for more information later this year on how you can be part of BEAUTY & SPA Insiders 2020. Until then, read all about our inaugural event on page 20. Another event to mark in your calendar for next year is Australia’s very own Wellness Tourism Summit, to be held in Noosa in March. Since I took the reins at SPA+CLINIC almost two years ago, the drastic growth of the wellness sector has been incredible to watch, and as a publication that has reported on that growth for 20 years now, we can hardly contain our excitement over this

summit, which will bring together media and wellness operators to collaborate and maximise opportunities within the wellness tourism space. SPA+CLINIC is proud to partner with the summit and will, of course, be there to report on everything you need to know (read more on page 18). If you would like to introduce a bit more wellness into your own life, we have several articles in this issue that will help you reduce stress and make your life easier. From tips on how to work more efficiently (page 28) to wellness apps you should try (page 38) and – most importantly – the right software to choose for your business (page 70) to maximise the help you can get from technology. Once you’ve done all of the above, why don’t you head to Beauty Expo later this month? As always, there will be hundreds of exhibitors to meet, training sessions to learn from, and amazing bargains to be made. SPA+CLINIC will have a stand too, so feel free to stop by and say hi; I’d love to see you there! Cheers!

Nadine Dilong Editor NDILONG@INTERMEDIA.COM.AU

www.facebook.com/spaclinicmagazine @SpaAndClinic twitter.com/spaandclinic www.instagram.com/spaandclinic www.linkedin.com/company/spaclinic

spaandclinic.com.au | 11

Event

Where Trends Are Made The gateway beauty event between Asia and the rest of the world, Cosmoprof 2019 promises to be bigger and better than ever before.

t would be quite the understatement to say that Asia is an important destination for beauty industry professionals. Countries like South Korea, Japan, and China have become pivotal when it comes to trends in cosmetics, skincare, and medi-aesthetics, and often lead the way in terms of ideas. So it makes sense for one of the world’s biggest B2B beauty events, Cosmoprof Asia, held in Hong Kong from Nov 12 to 15, 2019, to bring together industry professionals for the latest in new launches, insider insights, and compelling seminars, putting exhibitors and visitors in the perfect place to experience, learn and strategise. One of the highlights of this year’s Cosmoprof is Cosmotalks, where speakers from international trend agencies, market research companies and education academies put themselves in the hot seat, unveiling the latest industry innovations while encouraging conversation and connection. Ground Zero for buyers, influencers and scouts, “The Cosmoprof Trends Report 2019” presented at HKCEC by international trend agency BEAUTYSTREAMS, will discuss the trends,

14 | SPA+CLINIC

macro and micro, unveiled throughout the four-day event. ‘Skinfluence: How Skin Care Drives Make-up’ at AsiaWorld-Expo (AWE) will highlight the power of the skincare industry on product categories make-up, hair and perfume. Going even further in depth, BEAUTYSTREAMS will also delve into trends of texture, claims and ingredients in the make-up industry and how they are linked to societal, lifestyle and aesthetic trends. WGSN, international multi-sector trend agency, bridge both packaging and consumer sides of the industry, hosting two seminars, one at each location. At AWE, WGSN will present the packaging trend forecast for 2020 and beyond, highlighting on-trend packaging and bringing a special focus on using sustainable material. At Hong Kong Convention & Exhibition Centre (HKCEC), WGSN will present a new beauty forecasting platform, launched Spring 2019, based on the needs of the beauty industry, from packaging and ingredients to colour, texture and fragrance. Significantly, WGSN will focus on Gen-Z and how to build mutually beneficial

relationships with the most influential group of beauty consumers on the planet. FIT (Fashion Institute of Technology) in New York is providing high-level career education in art, design, business and technology. Their CFMM (Cosmetics and Fragrance Marketing and Management) programme has become an industry think tank, producing research and contents highly appreciated across the world. At Cosmoprof Asia, FIT will be presenting Capstone Research’s “The New Era of Beauty and Technology” looking at how technology will play its part in individual and collective concepts of beauty in the future. How should brands prepare themselves to play their role in this evolving future? Over 3,000 exhibitors from over 50 countries are expected to showcase their brands in the following categories: Cosmetics & Toiletries, Beauty Salon & Spa, Hair Salon, Nail & Accessories, and Natural & Organic. At AWE, The Factory will show a live journey of a luxury beauty product, from production to the experience in store, and just like last year, Cosmopack Asia Awards will honour the trailblazers breaking away from the beauty status quo, acknowledging the best in beauty product packaging. It goes without saying that this is an industry event you don’t want to miss as a beauty professional. If for some reason you can’t make it, don’t worry, as SPA+CLINIC will be in attendance to collate everything you need to know (look out for a detailed report in our February 2020 issue). See you soon, Hong Kong!

Your Premier Professional Beauty Event

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Events

It’s

Beauty Month! Beauty Expo is just around the corner. Here’s what you can look forward to.

e can’t believe another year has passed since Beauty Expo, but it’s true, another instalment of Australia’s biggest beauty event is just around the corner. To be held at ICC Sydney on 24 and 25 August, 2019, Beauty Expo promises to deliver innovative product offerings from leading brands, a plethora of new features and a line-up of local and international superstar educators. Now in its 16th year, Beauty Expo will showcase over 300 brands including newcomers Mii Cosmetics, Biosculpture and Refectocil among many more. The ‘Proudly’ initiative highlights exhibitors whose products are Australian made, cruelty free and natural. ‘Proudly Australian’ and ‘Proudly Natural’ signage will highlight these innovative exhibitors, making it easy for visitors to source their preferred products. This year there will be a record breaking number of more than 70 of the 300+ brands exhibiting showcasing Proudly Australian and/or Proudly Natural products and technologies on their stands. But of course, it wouldn’t be Beauty Expo without a plethora of educational sessions for industry professionals wanting to further their knowledge on all things skin, anti-ageing, makeup, and business. Anticipated highlights of the program include business growth mentor Justin Herald’s ‘Creating a Customer Culture: Be the Salon of Choice’ session. The session will provide visitors with an understanding of what their clients need in order to stay loyal to their salon, as well as practical methods for salon growth that visitors can seamlessly implement in their businesses. For those looking for business and sales guidance, Misty Henkel’s ‘Overcoming Sales Anxiety’ Look ‘n’ Learn will provide techniques and strategies for visitors to gain the confidence they need to increase their sales; a topic often overlooked but which is increasingly important in the current landscape. Beauty influencer and internationally renowned makeup artist Penny Antuar’s ‘Mastering the Glow’ Look ‘n’ Learn session is also set to impress visitors. The session will demonstrate signature makeup looks that have secured Penny local and international clientele, and will share lessons that she has learned from working backstage at New York and Paris Fashion 16 | SPA+CLINIC

Weeks. Visitors seeking a more in-depth learning experience can take advantage of Penny’s ‘Capture the Glow’ hands-on workshop. Perhaps the most highly anticipated artist of the Beauty Expo Australia weekend is celebrity brow stylist Kelley Baker, whose client list includes the Kardashian sisters, Cardi B, Ariana Grande and Zendaya Coleman. Kelley will demonstrate how beauty professionals can achieve insta-worthy brows and raise their brow skills to the next level through her ‘Celebrity Brow’ Masterclass hands-on workshop and ‘Tips and Tricks from a Celebrity Brow Master’ Look ‘n’ Learn, in collaboration with Elleebana. Tickets to the workshop sold out in record time showing just how excited Australia is about Kelley’s visit. Visitors wanting to make the most of their Beauty Expo Australia experience can take advantage of the incredible value Beauty Super Pass, new in 2019. The Beauty Super Pass provides visitors with access to all education sessions in the business, professional skills and antiageing/dermal categories over the two days of Beauty Expo Australia. The Beauty Super Pass includes 2-day expo entry for just $330. The Face2Face Makeup Awards will return to Beauty Expo Australia for 2019, with live competitions playing out across the weekend. The competition provides the ideal platform for up and coming artists to drive their careers to the next level as they showcase their skills to expert judges. This year’s categories include Fashion Editorial: Makeup Designer which is new for 2019, Bridal: My Modern Bride, Body Art: Most Influential Film, Creative Makeup: Instagram Killed the Avant-Garde Star, and Beauty Editorial: Creative Director which is a photographic category. Winners of each category will receive a copy of Face2Face Creative Director Becca Gilmartin’s ‘Makeup Artist Bootcamp – Book One’, plus a one hour one-on one mentor session with the award winning Becca herself. Entrants can register through the Beauty Expo Australia website before 5pm on Monday 12 August 2019. Of course, SPA+CLINIC will be in attendance and we’re also very excited to have a stand, so please come by and say hi – we’d love to meet some of our readers. See you there! Beautyexpoaustralia.com.au

Events

Record Breaker

Dr Niamh Corduff presented on the Midface

92 exhibitors showcased their latest offerings

The eighth Non-Surgical Symposium was bigger and better than ever before.

he second week in June has become somewhat of a special occasion for the medi-aesthetic industry with the Non-Surgical Symposium drawing in thousands of doctors, dermatologists, cosmetic nurses, and clinicians to come together and mingle, learn, and celebrate for three days straight. Usually a sell-out, the conference once again saw all tickets sold, making ASAPS President and Non-Surgical Symposium (NSS) Scientific Convenor, Dr Tim Papadopoulos, very proud. “NSS 2019 broke all our previous records and has been acknowledged by many as the best one yet. It is also accepted by many within the industry that the NSS is the premier and largest meeting of its kind in Australasia, and that makes me enormously proud. Delegates heard from 16 international keynote speakers, making this a truly global meeting.” “Through the Scientific program, we strived to provide the most up to date and relevant educational content that will help medical practitioners keep their skills and knowledge up to date. This goal, along with the many contributions from our speakers, exhibitors, delegates and partnerships, is what has enabled the NSS to become one of the most anticipated and award-winning international meetings,” Dr Papadopoulos said. This year, the biggest programme yet offered something for everyone: from the injecting village to master classes, nurses forum, CPR workshops, and a whopping three concurrent streams including expert speakers (many of which travelled from overseas) on topics ranging from business advice to new techniques and best practise. There were 92 exhibitors showcasing their latest devices, skincare, and services, among them Dermalux’s Flex, Cutera’s excel® V+, BTL’s Emsculpt and Emsella Chair, Candela’s Ellipse Nordlys, Venus’ Versa, and Inskin’s Viora V30 to name a few. Not to mention Allergan’s incredibly entertaining selfie-bot Amie scooting around the exhibition hall. Dr Papadopoulos said the 2019 NSS provided a forum for those working in the non-surgical arena to educate themselves and to enrich their skills, so they can feel empowered to deliver exceptional results to patients. Delegates included Specialist Plastic Surgeons, Cosmetic Physicians, Dermatologists, ENT Surgeons, Ophthalmologists, Gynaecologists, GPs, Doctors, Nurse Practitioners, Injecting Nurses, Dermal Therapists, practice staff and industry representatives. SPA+CLINIC highly enjoyed being part of such an important industry event, and we can’t wait to see what ASAPS has in store for us next year, when NSS returns to the Gold Coast on June 12-14, 2020.

Team S+C at NSS

The Welcome Reception at Doltone House

Dr Steven Liew in front of the media wall

nonsurgical.org.au spaandclinic.com.au | 17

Introducing Australia’s First Wellness Tourism Summit Mark March 19 and 20, 2020 in your calendars.

t’s a word that seems to follow us around at the moment: Wellness. No matter where you look you see wellness drinks, wellness books, wellness classes, and one sector that has been growing especially quickly is wellness tourism. Australia receives 10 million wellness trips a year from local and international visitors - let that sink in for a moment. 10 million people annually come to our beautiful country to unwind, relax, heal, explore, recover, and find something that they haven’t been able to find at their homes: wellness. At 6.5% annual growth between 2015 and 2017, the wellness tourism sector is growing at more than twice the rate of general tourism and is one of the fastest growing segments in tourism overall. In a list of the top 20 wellness tourism destination markets, Australia is ranked 14th globally in terms of percentage growth in trips over the past two years. There was an 8.3% growth in Australian wellness trips between 2015 and 2017, with 1.5 million trips added. It’s clearly not a fad, but a lifestyle change that many people all over the world are embracing, so we couldn’t be more excited about the launch of Australia’s very own Wellness Tourism Summit aimed at showcasing the rapid growth in the wellness sector and the opportunities for tourism businesses in Australia. To be held on March 19 and 20, 2020 at the Sofitel Noosa Pacific Resort, the Summit is being convened by Katherine Droga, chair of the Global Wellness Institute (GWI), a non-profit organisation, whose mission is to empower wellness worldwide. The two-day program will reveal the latest research, consumer trends and best 18 | SPA+CLINIC

Wellness Tourism Growth Projections, 2017-2022 Projected Expenditures (US$ billions)

Projected Average Annual Growth Rate

2017

2022

2017-2022

North America

$241.7

$311.3

5.2%

Europe

$210.8

$275.0

5.5%

Asia-Pacific

$136.7

$251.6

13.0%

Latin America-Caribbean

$34.8

$54.7

9.5%

Middle East-North Africa

$10.7

$18.7

11.8%

Africa

$4.8

$8.1

11.1%

$639.4

$919.4

7.5%

Total Wellness Tourism Industry Via globalwellnessinstitute.org

practice in wellness travel and tourism, with more than 20 leading wellness travel experts invited to speak on the main stage to share their insights into the growing wellness tourism sector. The Summit already has a stellar line-up of speakers, with more to come. Confirmed speakers to date include: Emlyn Brown, Accor’s Paris-based Vice-President Wellbeing, Luxury and Premium Brands; Joanne Barber, sustainability transformer and wellness thought leader at Singaporebased We Affirm Co.; Sharon Kolka, general manager and wellness director at Gwinganna Lifestyle Retreat; Georgia Rickard, Editorat-Large at Virgin Australia; Janice Williams, publisher of Wellbeing Magazine; and Charles Davidson, founder and chairman of Peninsula Hot Springs. The opening night, Thursday 19 March, will commence with welcome cocktails and canapes and a chance for delegates

to network with industry colleagues and media. Friday 20 March will begin with complimentary morning wellness activities followed by the Summit showcase, a full day of wellness travel immersion with talks and panel discussions on the main stage. Over the course of the day, delegates will be able to sample wellness experiences in breakout areas with lunch held at Peter Kuruvita’s award-winning Noosa Beach House. Droga – who is also founder of sustainable tourism consultancy Droga & Co and a former senior executive at Tourism Australia – said the Wellness Tourism Summit would be a chance for delegates to really understand the value of the wellness economy and the diversity within the sector. “Within the top 20 highest spending destinations, the USA attracts the highest average international wellness expenditure per person of any nation with Australia ranking second” Droga said.

Events

The WTS will be held at the Sofitel Noosa Pacific Resort

AUSTRALIA’S PRINCIPAL PROVIDER OF MASSAGE EQUIPMENT

“There are huge benefits to businesses engaging in wellness tourism. Wellness travellers often tread lightly, respect the environment, value local community connections, and help mitigate over-tourism issues that many destinations now face. Wellness travellers also assist a destination with seasonality flows, stay longer than regular tourists and often spend more” continued Droga. “This means there’s a huge opportunity for operators to tap into the diverse sectors of what wellness travel actually means to the consumer. This ranges from extreme wellness – where hotels are including excursions such as wild swimming in Alpine lakes and mountaintop heli-yoga – to mental wellbeing and happiness, such as silence at wellness monasteries in Quebec or serene paddling in the pristine upper reaches of the Noosa Everglades, home to almost half of all bird species found in Australia.” As part of the Wellness Tourism Summit, the Global Wellness Institute is conducting a global survey aiming to be one of the most comprehensive surveys on the topic to date. The online survey gathers insights on how to better cater to wellness travellers globally. Anyone completing the 5-minute survey will go into the draw to win a platinum ticket to Australia’s first Wellness Tourism Summit, valued at $765. It includes reserved Summit seating, an invitation to the exclusive media briefing and speaker networking event prior to the Summit main program and a selection of presentation decks post summit. The Wellness Tourism Summit is supported by Tourism Noosa, Tourism Australia and Sofitel Noosa Pacific Resort. Early bird registrations close on August 31, 2019. More information on the Wellness Tourism Summit, as well as the survey, and how to register can be found at wellnesstourismsummit.com.au

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All seats were taken

Our inaugural industry summit BEAUTY & SPA Insiders took place on May 27 - and was a great success! We take a look back at this truly inspiring day.

t took two magazines, a dozen people, eight months, and a whole lot of blood, sweat, and tears, but on May 27, BEAUTY & SPA Insiders saw the light of day for the first time, and weâ&#x20AC;&#x2122;re so proud to say it was a huge success. We wanted to create a B2B industry summit with a difference. Educational, but not boring; something for everyone, but still quite specific to beauty professionalsâ&#x20AC;&#x2122; needs and interests. So we got 27 speakers on 20 | SPA+CLINIC

MC Dani Lombard with Kelly George and Dr Bruce Williamson

board to talk about topics that were truly relevant to our audience, including social media trolls, marketing to Generation Z, how to make a profit with devices, and why making mistakes is part of the journey. The beautiful new Ovolo at Woolloomooloo set the scene perfectly with its modern, colourful furniture, eclectic design, and welcoming atmosphere. Over 180 guests arrived in the morning for a day full of opportunities to learn, connect, and

be inspired. It was amazing to have so many successful people from our wonderful beauty and spa industry together in one room, chatting about their businesses and exchanging views on the latest trends and challenges. We could feel the supportive attitude of everyone and felt so grateful to be part of such an encouraging group of people. The morning kicked off with keynote speaker Natalie Isaacs, founder of 1 Million

Events

Sofia Amirova talked about integrity in the beauty industry

S+C Editor Nadine Dilong and PB Editor Anita Quade welcomed over 180 guests

It was an invaluable opportunity to network and connect with people in the industry.

Guests mingle at networking drinks in the afternoon

Women, who inspired the room with her story on how she helps fight climate change and encourages everyone in the beauty industry to do something to help too; even the smallest of steps make a difference. What followed was a day full of informative sessions and plenty of networking opportunities during the breaks. We loved seeing so many people connect and make use of our selfie photo booth, capturing moments with friends - old and

new, or people they had been e-mailing with, but never actually met in person. With so many of BSI attendees coming from interstate, the summit provided a great platform for likeminded salon owners, beauty therapists, or clinicians to “finally get to meet each other.” “It was an invaluable opportunity to network and connect with people in the industry. The time between the sessions was spent putting faces to the names we often

Dr Naomi McCullum presented on online trolls

interact with online and it was a wonderful opportunity to connect and strengthen relationships,” said one of the attendees. The feedback we have received since our inaugural summit has been amazing, with people saying they “loved all of it and found it informative, inspiring and motivational.” Another guest said she “was inspired by the stories of others building their businesses, often from humble beginnings to something now established and flourishing. Women spaandclinic.com.au | 21

Events

Speakers Kristin Fisher, Natalie Papadopoulos, and Angelina Veljanoski

MC for the day, Dani Lombard

SPA+CLINIC’s May issue at registration

encouraging one another and supporting others - loved it.” This is what we set out to do with BEAUTY & SPA Insiders - to create a platform for industry experts to share their knowledge and support each other. As our industry can often seem overly competitive, and small business owners can feel alone and isolated, it is important to let them know there are people like them, with the same struggles and challenges as them. 22 | SPA+CLINIC

The quality of the day was second to none. It was a seamless event that gathered together all corners of our industry and appealed to everyone. While we try our best to give guidance and advice in the form of our magazine and website, we realised that an event would create a dialogue, an opportunity for direct support and feedback. “The quality of the day was second to none. It was a seamless event that gathered together all corners of our industry and appealed to everyone,” said another attendee, making us extremely proud of our inaugural business summit. We have,

Goodie bags included products from our sponsors

The selfie station was a hit with attendees

Team SPA+CLINIC (Kym Cowper, Nadine Dilong, Mala McAlpin)

of course, taken all feedback - negative or positive - very seriously and will endeavor to make next year’s BEAUTY & SPA Insiders even bigger and better. Until then, we would like to thank everyone that supported our event, especially our Platinum Sponsor Beauty Boosters, our Silver Sponsors Inskin Cosmedics and asap skin products, and our Bronze Sponsors BLC and Biologique Recherche. We can’t wait to see you next year!

Cheers To 20 Years! SPA+CLINIC celebrated its 20th anniversary in style with a cocktail event at The Butler.

Clockwise from above: Team S+C cutting the cake S+Câ&#x20AC;&#x2122;s birthday cake by Sweet Nothings cakes Dr Warwick Nettle and Dr Joseph Hkeik Nadine Dilong thanking guests for their ongoing support

24 | SPA+CLINIC

events

he S+C team were thrilled and humbled to mark the magazine’s 20th anniversary this year with an intimate cocktail event, celebrating the special day alongside some of the magazine’s closest friends, supporters, advertisers, contributors and industry leaders. 20 years for a print magazine is a big deal, and you wouldn’t hold this magazine in your hands without the support of many different people, so we loved hosting them at our little 20th anniversary soiree. The Butler in Potts Point provided the gorgeous backdrop for the evening’s celebrations, offering guests stunning views of the Sydney city skyline. Attendees included Dr Joseph Hkeik (All Saints), Dr Warwick Nettle (Silkwood Medical), Adie Robertson (To Wonderland), Dr Kate Jameson (Youth Lab), Kelly George (Kelly George Aesthetics), Kristie Milgate (Dermalogica GM), Robyn McAlpine (Skintifix), and guests from Cutera, Eminence, BLC, Dermaviduals and Candela, to name a few. Guests enjoyed drinks and roving canapés, along with some unique touches to the evening! The mood was set and a signature scent created in the room with Peppermint Grove’s new limited edition Blush soy candle fragrance burning in each corner. Everyone was also encouraged on arrival to ‘find their gua sha’ amongst a collection of stunning, emerald green velvet pouches, housing a rose quartz heart shaped gua sha inside. Kindly provided by local wellness brand Julisa, each gua sha had been meticulously hand lettered by the S+C team, with gold initials placed on each signature Julisa pouch. Attending doctors and registered nurses got a few giggles from hand-crafted syringe cookies on display (lovingly baked by Online Editor Mala McAlpin) before enjoying a touching speech from SPA+CLINIC Editor Nadine Dilong, sharing some humble words about our wonderful industry, and how much it means for a print magazine to continue thriving in this modern digital landscape. After some mingling and networking, it was time to call it a night – particularly for those who started the day very early for our first industry summit, BEAUTY & SPA Insiders! The evening was completed with an official cake-cutting and serving of a jaw-droppingly beautiful pink and white ombre cake, dazzling with gold flecks and fresh florals, designed by talented Sydney baker Madi Moses from Sweet Nothings cakes. Guests were bid farewell and thanked once again with a goodie bag containing kind contributions in the form of Skinstitut Micellar Water, Dermaviduals lip balm, Peppermint Grove soy candle, Bake Mixes raw bliss balls and cookie mixes, Natralus Australia Hand & Skin Shield, and of course, SPA+CLINIC’s 20th anniversary print edition. We would like to take the opportunity once again to say a huge thank you for your continued support as a SPA+CLINIC reader – you are the reason we do what we do. Cheers to another 20 years!

Top right: S+C Editor Nadine Dilong with Cutera’s Brett Elliott Middle: Matthew Green and Mike Reid from Candela Right: Youth Lab’s Dr Kate Jameson and Jon Ogden

spaandclinic.com.au | 25

Do Your Staff Feel Recognised? Tips and tricks to make sure your staff feel like the kings and queens that they are

e know that motivation is key to staff performance, but what is key to motivation? We believe that one of the most crucial aspects of keeping your team motivated and thriving within your business is proper recognition. We all need validation in life, and the workplace is no exception. Every employee needs to know that they’re getting it right.

Why is proper recognition so important? It’s imperative that every individual on your team knows that they are valued – regardless of their position, ranking, experience, age, or time spent under your wing. This is particularly true if you foster a close-knit relationship with your team, where you aim to build long-term relationships and your staff thrive on being part of the ‘bigger picture’. These types of team members need to know that they are on the right track, that they are kicking goals for you and doing the best they possibly can for your business. If you give no 26 | SPA+CLINIC

encouragement, there isn’t much incentive for staff to stick around long term, and they won’t be given the sense they are working towards something alongside you. Even more important is recognition and acknowledgement for staff when they go above and beyond what’s expected of them, as opposed to simply fulfilling their job descriptions. Maybe they’re overdelivering on hours, have assisted other team members when they really needed it, completely smashed their sales targets out of the water, or handled a tricky client situation particularly well. Now, you may be thinking at this moment ‘that’s what all good staff should be doing’ – this may be true to some degree, but your team needs to know that you don’t feel a sense of entitlement towards their ‘above and beyond’ efforts, and they will continue to go the extra mile on your behalf. The bottom line is that a recognised team is a happy team, and this in turn means increased productivity, a more peaceful

working environment, and a substantially increased chance of long-term commitment. Acknowledgement and gratitude should be delivered wherever possible – anywhere from small gifts, to formal emails, to public declarations or events – never underestimate the power of gratitude.

Getting it right So how can you make staff recognition a priority within your spa or clinic?

Keep it up

Ensure that praise doesn’t wear off over time. Encouragement shouldn’t just be reserved for new staff members within the first few months into their employment. It’s easy to settle into the mindset of ‘they know I appreciate them and everything that they do’ – but the truth is, it isn’t enough. Yes, they may know it deep down, but they should still receive the confirmation from you regardless. Otherwise you may run the risk of the longer-standing members of your

Business

The bottom line is that a recognised team is a happy team, and this in turn means increased productivity, a more peaceful working environment, and a substantially increased chance of long-term commitment. team beginning to feel underappreciated as time goes on.

Explain the hows and whys

Leaving it at ‘good job’ is not quite enough. Demonstrate that you fully understand the weight of their contributions with language like “I can see just how much effort you went to on behalf of this,” or “that must have been difficult because…” Empathy is key.

A few ideas We take you through a few of our favourite methods of staff recognition – from the conventional to the flamboyant!

Team days

Set aside regular team days or evenings as a way of saying ‘thank you’ to your team as a whole, in the most fun and festive way possible. Take them on a team outing, like

bowling or a puzzle room, or to a simple dinner and drinks. Don’t forget to make a little thank you speech, and don’t be afraid to single out individual achievements. This will not only serve as a well-deserved reward for your team, but serve as a little incentive for them to continue their good work, and in most cases encourage further passion and drive.

Rituals

If you’d like the recognition without the interruption to everyone’s day, host small rituals and ceremonies when a milestone or target has been reached – you could choose to do this in front of the clients present at that particular moment (if you don’t mind completely embarrassing your staff!) or privately when the day begins or ends. Depending on your chosen level of frivolity, this could be a confetti balloon popping,

ringing a gong or a bell, or some cake, coupled with a small speech of gratitude.

Social media posts

Ideal for any staff achievement, award win, birthday, or simply an exceptional service, popping a post about it on your social media acts as quite the proclamation, publicly acknowledging their skills and hard work and saying to the world “This therapist is pretty great, and everyone should know it!”

Reviews & catch ups

If you aren’t keen on the fanfare and would prefer a more subtle form of encouragement, take the time to privately catch up with each individual to review their performance. This comes with plenty of other benefits attached – some staff may see private praise as more meaningful, it fosters an environment of trust, and you allow the opportunity for complete honesty when it comes to where your employee is at. Try to schedule these on a regular basis, and don’t wait for staff to come to you – this may imply to some that meeting them is seen as a chore.

Training

While this is perhaps a less direct form of commendation, investing in training your staff lets them know that they are valued, that you see potential in them, they are worth sticking with for the long haul, and worth the financial commitment. Or better yet, tell them outright when you discuss training options with them!

Business

Work Smarter, Not Harder Need more hours in a day? It’s all about working efficiently, and here’s how.

o you feel stressed? Whenever this question is asked, the answer is either ‘yes’ or ‘a little’, but hardly ever ‘no’. We live in a society that glorifies being busy, but there is a fine line between doing a lot and not getting anything done – which causes you to feel stressed. We are all time-poor – especially those of us that run (or work at) a beauty business which involves full appointment books, staff meetings, and so much admin work piling up on your desk that even just the thought of going through it all makes you feel dizzy. The answer is, of course, work smarter, not harder, so here are a few tips on how to get things done in a more efficient manner, so that you don’t feel overwhelmed by your work.

1. Put the phone away This one may seem blatantly obvious, but I dare you to do it and see how much more you get done when you’re not constantly tempted to glance over to your mobile phone screen every time a notification pops up. Yes, being tagged on Instagram is fun and of course you want to check out the photo your dog walker just texted you, but wait until after you’ve finished whatever it is you’re working on to do so. From my own experience (finishing articles just before deadline is my cardio), turning your phone upside down on your desk simply isn’t enough. You’ll still hear the vibrating or habitually check it even when it didn’t buzz. The best way to make sure your phone doesn’t distract you is to put it away, or – if you dare – activate flight mode, and see your productivity skyrocket.

2. Learn to say ‘no’ How many times have you agreed to go to an event, meet someone for coffee, or take 28 | SPA+CLINIC

someone’s call when you knew very well that you weren’t interested in whatever they were trying to sell you or talk to you about. Of course it’s important to be open-minded, but if a rep is trying to sell you a product you know very well you don’t need, don’t feel obliged to meet them just because they said they will buy you lunch or because they ‘seem nice’. The same goes for helping others, whether it’s colleagues, friends, or even your boss. If you know that you don’t have time to do something in a way that would actually be helpful without affecting your own to-do list too much, don’t do it. Of course it’s important to communicate this in a professional way. For example, if your boss or superior keeps asking you for things and your workload is getting bigger, make them understand that something has got to give and say ‘Which task would you like me to prioritise?”

3. Respond to emails immediately Whenever I talk to salon or clinic staff, they tell me how “terrible with emails” they are, and how their inbox is full of emails they’ve been meaning to reply to, but are often forgotten. I know how overwhelming emails can be, but trust me when I say that responding to emails as soon as you read them will change your life. Fact is, most e-mails only require a short and to the point response that won’t take you longer than one or two minutes. Getting it out of the way will not only save you time, but it will ‘free up space’ mentally as you won’t have to worry about having missed important emails. For the few emails that require a longer response, move them into a separate folder that you can get back to at the end of each day – or

another time that suits you – and dedicate time to write those longer responses to keep the folder as empty as possible. An additional benefit is that your contacts will appreciate your timeliness.

4. Delegate I know it always seems easier to just ‘quickly do it yourself ’ instead of teaching someone else to do it, but delegating tasks that don’t necessarily have to be completed by you is crucial to free up time and head space. Think about all the little things you do every day, for example, unloading the dish washer in the communal kitchen – this can easily be done by one of your team members, or you can put a roster in place that makes someone else responsible each day or week. Don’t feel bad to delegate – the people around you won’t mind helping you if it means you’ll be less stressed and more ‘accessible’ to them in return.

5. Avoid multitasking If you think responding to an email while you’re on the phone and waiting for your lunch to heat up in the microwave is the epitome of productivity, think again. Studies have shown that there is no such thing as multitasking as our brain simply isn’t able to focus on more than one thing at a time. This means that you’d constantly be switching from listening to the person on the phone, to typing that email, to checking your lunch – and the result is most likely that you only heard half of what the person on the phone said, your email is full of typos, and your lunch will be forgotten in the microwave. Try doing things one at a time so that you don’t create more work for yourself as a result of mistakes.

Business

Finding Your

Vision

Could living in the future as opposed to the present benefit your business? We explore the plus side of positive affirmations and mindset.

‘A

ffirmations’ is a definite buzzword right now. Holistic wellness and mindfulness is booming, including the introduction of things like meditation and affirmations to spa treatments. But it’s not just clients that can benefit from this fresh way of positive thinking. Business owners are now too beginning to incorporate mindfulness and positive outlook into their strategies, helping to achieve clearer guidelines and establish future goals. An expert in this field is Rene Herald (Thorpe), Director at Temple Skincare & Spa and co-founder of Business Beyond Beauty (business mentoring for salons and spas) who has been writing down her ‘vision’ for her business every 90 days for the past 5 years, and says the process keeps her focussed and progressing forward with growth. We asked Rene to run us through her unique process. “This is now one of the first things we teach our mentoring clients in Business Beyond Beauty. It is imperative to be clear on WHY you are in business and WHERE you want your business to be,” says Rene. “This is important, as you can waste many years in business being ‘busy’ and going around in circles doing business by default, rather than doing business to deliberately grow.” We know that the best team members are like family – they want to watch the business grow and succeed and you, as the business owner, want the same for them too. Rene says it is for this reason that your team should be intrinsically linked with your vision-writing process. “If you have no vision, then your staff have nothing to aim towards. You should share your vision and your purpose with your team, as you should understand theirs. We suggest using this as part of your teams’ engagement process. When employing new team members, it is essential that they are aligned with your vision." In terms of actually putting your vision to paper, Rene recommends a few points. “Have a think about where you would love your business to be and where you would like your life to be. Vision could include family, turnover, salon size, staff, family holidays, number of days you work, the salon success, salon growth, awards and recognition, how many clients you have, your market position, personal goals or dreams

Rene and her team

and aspirations. How does it feel when you achieve the success you want? Start your vision with “It’s 4 years from now and....” then write. Write it in the first person and as though you already have achieved this. Does it make your eye sparkle?” “Have a think on ‘why’ you started your business? Why is it important that your business makes money? What are your beliefs? What difference are you making in the world or in your world? Why should someone follow you? Your purpose should be bigger than just you. For example it could be to pay it forward to charity, it could be to have a better quality life, to empower others around you, etc. It should be the driver that pushes you to want to succeed and grow.” “If you have ‘where’ you want to be with your vision, and ‘why’ you want to be there, we can then plan the ‘how’ and break down into bite sized achievable chunks." For those concerned with adding yet ‘another thing’ to their business schedules, Rene says writing her visions has actually helped her save time in the long run, and improved her relationships at home to boot. “In the past, I have missed out on precious time with my family as I was working like a crazy person ALL the time. My young daughters often went to bed crying that they missed me. Now, I have balance and that’s a whole other discussion, however writing my vision and sharing with my husband and children, means they can see why Mummy works so hard, and what we, as a united front, are trying to achieve. The family understand the vision and we all play our role to achieve greatness.” If you’re not a huge fan of writing, there are a couple of other strategies that can help in much the same way: Mood boards – if you’re more of an artistic soul, give your visions a physical identity with a mood board. Use photos, brochures, key words, receipts, posters, magazines, anything really – to illustrate what inspires you and where you want to be in the future. Team planning days – incorporate your team into the process and set aside a day (make it fun and casual) to discuss how the business has evolved over time, brainstorm potential areas of growth, and ask your team to share where they might want to be (both the business and as individuals) by the next time you meet. spaandclinic.com.au | 29

business

The Power Of

Payment Plans Did you know the Medical Board of Australia has recently clarified their rules regarding payment plans? This is what you need to know, and why payment plans may contribute to patient safety.

‘Y

ou get what you pay for’ is a sentence that is particularly accurate when it comes to cosmetic surgery. We’ve all seen what price dumping in our industry leads to, namely unqualified practitioners performing surgeries in inadequate rooms leading to complications, and sometimes even death. So what can we do to make the public understand the importance of only going to experienced, qualified surgeons, even if they are not the cheapest option? We can make it possible for them to afford it, not by slashing prices, but by offering payment plans. In AHPRA’s ‘Guidelines For Registered Medical Practitioners Who Perform Cosmetic Medical And Surgical Procedures’ from October 2016, it is stated that: “The medical practitioner should not offer financing schemes to patients (other than credit card facilities), either directly or through a third party, such as loans or commercial payment plans, as part of the cosmetic medical or surgical services.” This rule led many practitioners to take away any information about payment plans from all their collateral and website(s), as well as not mentioning the option of payment plans to potential clients, thereby potentially losing out on business as well as steering some people towards cheaper practitioners. However, in May of this year, the Medical Board of Australia issued a ‘guidance on financing schemes’ information sheet which shed some light on the do’s and don’t’s for practitioners. According to the latest information sheet, practitioners are allowed to provide information including “a list of accepted payment methods (should list multiple methods, not just one), for example, cash, credit cards (e.g. Visa, Mastercard), buy now, pay later products (e.g. Zip Pay, Afterpay, Openpay), medical loans (e.g. MacCredit)”, as long as they refrain from hyperlinking or outlining specific benefits of a certain loan company. This means that doctors and their staff can and should suggest payment plan options to a client if money is an issue (all within reason, every patient’s situation needs to be treated as a unique case). One company that prides itself on being a reliable and trusted source of financing for patients and medical businesses, is Total Lifestyle Credit, or ‘TLC’. In 2004, founder Tim Boon saw that there was “a disconnect with many patients wanting to access different medical verticals. A commonly expressed concern was ‘how quickly and from where can I obtain funding so that I can access a medical procedure’. 30 | SPA+CLINIC

I wanted a patient to have access to a clinic where they would receive the right result rather than make a decision based on price point.” And so he did. Clients can be funded in as little as six hours with no fees to the clinics. “We aim to provide our wealth of knowledge to our clients by assisting them in finding the right clinic or business and empowering them with information and support. TLC is specifically designed for clients undergoing medical and cosmetic treatments as well as any associated costs including accommodation, flights and extra treatment or surgery,” explains Boon. For everyone questioning how a loan for elective surgery can be ethical, Boon says his company has phone conversations with every applicant to get a good understanding of their situation, and every person receives their own account manager, meaning they’re not talking to a computer, but the same person each time they call. Just how much of a positive change referring patients to TLC can make is something Plastic & Cosmetic Surgeon, Dr Vladimir Milovic can attest to: “Since 2016, we noticed a downturn in patients opting for high-end treatments. Patients were happy with their plastic surgeon, wanted the surgery, however, cost was a major barrier for several suitable patients, limiting their choice of surgeon or having to forego their plan. One of the top questions we are often asked is whether we offer payment plans. It wasn’t until this legislative change regarding payment plans that we have finally seen an increase in patients going through with their planned surgeries. Choosing to go with TLC was a simple decision for us: We have known Tim and his business ethos for over 10 years; his extensive experience and understanding of patient requirements, as well as our industry, plus the all-inclusive nature of TLC’s funding options is exactly what our patients were looking for. We have felt that a bespoke solution was very needed in the medical finance industry, since elective surgery is such a personal decision. Tim made it happen with TLC’s approach,” says Dr Milovic. “[TLC] allows our patients to focus more on their surgical plan than how they will pay for it. We have seen a dramatic change in our business after partnering with TLC and could not be happier with Tim and his professional team.” For more information, visit tlc.com.au

The Great Australian Bake Off S3 (PG)

Grow business with show business Give your workplace the positive ambience of Foxtel.

Keep your staff informed, your customers entertained and the overall mood up, whatever type of business you run. The Business Premium Offering includes: Sport, News, Documentaries, Movies, Music and more. Find out about adding Foxtel to your business today. Call 1300 361 507 foxtelbusiness.com.au

heading

Smart, Phone! A spa and clinic marketing strategy in the palm of your hand. Marketing Director of GoDaddy Australia and New Zealand, TRACY HALL, explains why you need to optimise your mobile marketing.

hen it comes to technology, bigger doesn’t always mean better. While smartphones are becoming smaller, they’re growing more advanced and powerful with every system update. Today, they possess near limitless potential and are profoundly changing the way we communicate, shop and work. This is certainly the case for our consumer habits, with 72 per cent of Australians using their mobile phones to make purchases or book services (according to a commerce study by PayPal). What’s more, nearly half of us (48%) do so every single week. Whether it’s on our daily commute, before bed or if we’re a few minutes early for a social event, many of our idle minutes are spent on our mobile phones. Those minutes add up. So much so that smartphones now serve as the primary device that many of use to access the internet. Imagine for a moment the potential a mobile strategy could have for your business. Whether you’re a beautician or salon owner, a massage therapist or cosmetic surgeon, here are a few strategies you might want to consider:

Make your website mobile-friendly An effective website can be a great tool to help you reach more people, build 32 | SPA+CLINIC

awareness in your brand and ultimately win more customers. But a great website doesn’t automatically translate into a great mobile site. So one of the first things to think about is whether your website is ‘responsive’ for mobile screens. Responsive design means that no matter how big a display is - from a desktop or tablet to a phone or smartwatch - the website will fit the screen and present the information in a clear way. To test whether your website is responsive on mobile, navigate to your site on your smartphone and ask yourself how it looks. If your desktop website is complex, make the important information easier to find on the mobile version. If your images are high resolution, consider compressing them so pages load faster. And if you have to zoom in to read the text, try using a bigger font, and be more succinct with your words. Considering you have less space than your desktop website, you might want to present a slightly simpler version on mobile. You might consider prioritising a few simple pages such as your treatments or products, reviews and an easy online store or ‘book now’ function. When customers are on the go they don’t have endless time, so prioritise the crucial information and keep

your mobile version simple, sleek and userfriendly. With GoDaddy Website Builder, for example, you can make your website mobile-responsive and implement ‘book now’ and other features.

SMS promotions Salons and clinics can benefit from strategic SMS marketing. Coupons, discounts, appointment reminders and other strategies can all be used to increase business and enhance customer service. SMS marketing is an affordable way to advertise and increase leads, and with 90% of text messages read within three minutes, it can be very effective too. There are many ways you can leverage the power of a simple SMS. A no-show appointment is part and parcel of running a salon or clinic, but by sending a simple SMS appointment reminder, you can save both you and your client time and money. Similarly, there are naturally going to be slow periods during your working week, so you could send out discount alerts for empty slots. An SMS can be a good way to offer rewards and discounts, too. For example, if you have a client who gets their eyebrows waxed regularly, you could send a message offering a discount on their next appointment. This type of targeted promotion increases

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customer loyalty and demonstrates your business is attentive to them as a valued customer.

Consider your social media presence Social media can be a great way to not only engage your existing customers, but reach new ones too. With 81 per cent of Australians accessing social media networks from their smartphone, it can be an extremely useful part of your mobile marketing strategy if utilised effectively. Think first about your target customers and the accounts they likely use. For example, 80 per cent of Instagram users follow a business account. For businesses within the spa and clinic industry, your products and services are often visually appealing, so Instagram could be a very effective platform. When you create a business account on Instagram, the platform provides real-time metrics and insights so you can see how your audience is interacting with your content. Instagram also has built-in ‘shop

now’ and ‘book now’ functions which can be linked directly back to your website. If, for example, you’re a cosmetic surgeon, your work is likely of a more sensitive nature for your clients. Enlisting your services is rarely a spontaneous move and often comes with a higher cost, so you might decide an Instagram presence is not worthwhile. Instead you might opt for a closed Facebook page, where your clients feel comfortable engaging with and understanding your business, leaving reviews or interacting with other customers. Determine what channels your customers use, and cater to them that way. Advances in smartphones are helping to raise the standards for what spas and clinics can achieve through their online presence. So to reach the growing number of customers who use their mobiles to shop and do business, committing to a mobile strategy could help you keep your chairs and appointment registers full all year round. Tracy Hall is the Marketing Director of GoDaddy Australia and New Zealand.

For businesses within the spa and clinic industry, your products and services are often visually appealing, so Instagram could be a very effective platform.

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wisely

Do you ever explain your choice of devices or skincare brands to your clients? You should, says owner of Amirova Cosmetic Clinic, SOFIA AMIROVA.

hrough my tried and tested approach to beauty, Amirova Cosmetic Clinic is an exclusive space with a two-fold objective. Not only do we strive to deliver amazing results, but we also provide our clients with a feeling of euphoria as they step back out into the world. Transparency around our product choices plays a major part in achieving these goals. Deciding which brands to trust is a heavy responsibility. In order to choose the right path, I believe a clinic must be built on a strong foundation of integrity and expertise. Luckily for my clinic, its history is one that heralds these qualities. After driving past my premises for three years, back when it was just a derelict shell, I could sense the incredible potential that lay within. After discovering that the surrounding area was lacking in cosmetic clinics, I saw it as an amazing opportunity and trusted my instincts. I knew this spot could grow into something 34 | SPA+CLINIC

wonderful, and I believed that I had the knowledge to make this a reality. Not long after, I found myself opening the doors of a beautiful premises in one of the busiest streets of Sydney’s Inner-City District. My clinic is the latest addition to up-and-coming area Rosebery. We cater to the needs of all age groups and pride ourselves on being a go-to practice for the wide array of demographics that have come along to this lovely neighbourhood. Rosebery has always been a popular place to live among those of Italian and Greek descent – and now the area has grown to attract an even more diverse and multicultural collection of families and individuals, including a busy, vibrant community of young Asian students attending local universities. For this reason, I knew that I needed to have strong reasoning behind my stock choices. Would I choose products that I simply liked for myself, based on my scientific background and preferences? Or would I

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use my knowledge while also envisioning the beauty process from the perspective of hundreds of others – all with their own needs and desires? The answer would be the latter. We offer a vast range of treatments, from individually tailored facials to the latest innovative technology such as Venus Viva Skin Resurfacing. This treatment has proved extremely popular for those with darker skin tones, as it attends to Fitzpatrick skin types 4, 5 and 6 – all of which have been severely underserved by current beauty treatments on the market. Before I opened my clinic, I researched the demographics of Rosebery – I learnt as much as I could about residents’ age groups, ethnic backgrounds, lifestyles and the clinics already established in the area. Since the population of the neighbourhood has a significantly high proportion of locals with skin types within the Fitzpatrick 4-6 range, I wanted to ensure that I could cater to my clients and be a welcome asset to them. And so, I soon learned that Zo Skin Health specialises in these skin types. I managed to introduce its skincare range to my clinic – which was no easy task, as the brand can be very selective regarding who they distribute to. When deciding which products to stock or which machinery to purchase, I require a comprehensive idea of what’s on offer. I interview suppliers and ask for evidence-based data, photos of results, testimonials and a demonstration where possible. After this process, I ask myself if this product is truly suited to my clinic and clients. Sometimes, clients put an unfaltering trust in their technicians – they allow you to lead, simply taking it for granted that you’re choosing the best products for them. Other times, a client wants to hear the reasoning behind your choices. In both scenarios, I believe it’s important to be as honest and informative as possible, whether you have been prompted to explain or not. Clients often ask about the differences between products on offer at Amirova and those sold in major department stores. Understandably, they want to know why the items on our shelves are more deserving of their time. I enjoy educating clients on the indisputable facts surrounding our product choices. It’s important to me that my clients understand that many of our ranges are pharmaceutical – therefore, they cannot buy them over the counter. Instead of needing to see a nurse or doctor, at Amirova they will receive a full assessment followed by personalised treatment with these highquality products. No longer is it acceptable for clinics to merely treat topical concerns, but rather the overall health of the skin – from the cellular level to the dermal level. Because of my scientific background, I’m equipped to explain the ingredients of our chosen products – and how they work. To understand the issues facing my clients, I always ask which products they’re using and how their skin is

Before I opened my clinic, I researched the demographics of Rosebery - I learnt as much as I could about residents’ age groups, ethnic backgrounds, lifestyles and the clinics already established in the area.

reacting to it. I also talk to them about what concerns they’d like to be addressed by the Amirova team. Not only is their routine important to my assessment, but so is their skin’s response to this routine – especially if it has changed lately. Then, and only then, can I determine if my client is using the correct products with a full understanding of their own physiology. After I have identified their concerns, I can explain how my brand choices will help to target these important aspects of their skin care. It’s all about communication – gathering the right information and performing an accurate assessment. For this reason, we aim to remain a very exclusive clinic, as it allows us to customise our programs and procedures. As well as using a pharmaceutical approach, we integrate holistic and natural methods using Alex Cosmetic’s herbal line or the Dr. Spiller line, for example. I’ve found that incorporating a combination of both natural ranges and active ranges provides a great balance for clients. Using biomimetic products such as Dr. Spiller’s enzymes in facials means that our skin’s natural condition can be seamlessly mimicked. In order for clients to fully benefit from this, it’s important they understand what their ideal skin condition truly is. As well as being an ethical way to conduct consultations, having an open discussion is a helpful practice from a business perspective. Educating clients is vital, as it encourages them to feel confident in their future purchases. They’re now armed with the knowledge of what is right for them. They’ll no longer glance with indifference at the products sitting on their bathroom shelf that they once bought on a whim. Instead, they’ll see a product they continually use – because they know the person who sold it to them is passionate about its efficacy. Before I ever opened my practice, I had the privilege of working for many different clinics. This allowed me to gain insight into the array of equipment types and products used. I began to identify the process that clinic owners go through when selecting brands. With these experiences under my belt, I’m now certain in my belief that an appropriate degree will allow professionals to make the right calls day by day. Education is vital in enabling technicians to properly operate their machinery and perform accurate assessments of their clients. Without a well-rounded understanding of the industry, it’s impossible to help customers decide on the right treatment. To run any type of business, I believe you must have an unshakable core foundation in your field. Be the best at what you do! This means you should never stop challenging your own choices, your own mantras and your own process. Continue ongoing training, workshops and do your own research. Pick something that you are passionate about and be really good at it. Understand it fully, and help to share this knowledge with your clients. This will drive you to reach the top and allow you to deliver amazing results. spaandclinic.com.au | 35

Skin

Sanctuary

t’s hard to imagine that one of Sydney’s most stunning spas is found at a retirement village, but that’s exactly where SOL Spa, which opened last year, is located. It’s not just any retirement village, though, the ‘Mark Moran Vaucluse’ is a revolutionary new concept for the elderly wanting to retire in style. The complex includes a cafe, bar, restaurant, cinema, gym, indoor swimming pool, and - the pièce de resistance - SOL Spa, a blissful wellness escape located on the lower ground level of Mark Moran Vaucluse. Inspired by wellness, nature and health, SOL Spa offers an extensive range of tailored facial treatments that delve beneath the surface to heal the body, mind and soul, as well as massages, body scrubs, and ancient healing therapies. The SOL Spa therapists are trained at Chiva Som, one of the world’s leading spa retreats located in Thailand, and indeed it feels a bit like I have entered an Asian luxury retreat when I first step into the lounge area of the spa. The space is decorated using different textures and fabrics throughout fur throws on velvet chairs, rattan furniture and a lush green garden give the space a tropical vibe, while the pastel pink colour used in every room adds a feminine feel. 36 | SPA+CLINIC

Sydney’s Eastern suburb Vaucluse is known to be the playground of the rich and famous, and now, it’s also the place to go to for a truly blissful spa experience.

Spa Hotspot

I am here to experience the SOL Skin treatment, a personalised holistic skincare program that incorporates Ayurvedic healing, essential oil massage, results-driven facial, and the use of the latest tech innovations, such as the plasma device 'Plabeau' to help absorption of product. After I am offered a cup of delicious herbal tea, I fill out a personality questionnaire to determine my Ayurvedic nature persona - turns out, I am Fire - passionate, goal-orientated, and daring. According to my persona, my therapist prepares a special blend of wildflower essences which will be used throughout the treatment to balance my body’s energy flow. I receive a rose quartz crystal to take home and “to put next to my bed to encourage positive energy”, as well as an affirmation card which I am told to read before and after the treatment. After I lay down on the treatment bed, my therapists asks me to open my mouth as she will dispense three drops of a special oil blend to prepare my mind and body for the treatment. This is something I had not experienced before, but the sensation of not only feeling and smelling a treatment, but also tasting it, is oddly satisfying. My therapist continues to cleanse and exfoliate my face, all using an exceptionally gentle touch; her hands feel light as a feather gliding over my skin. Before applying a hydrating mask (all products used in my treatment are by Synergie Skin), she prepares my skin using the 'Plabeau', which employs non-invasive, cool and pain-free plasma technology, breaking down air particles into active plasma ions at a rate of 1 billion ions per second and in turn introducing a roster of benefits to the skin. The device encourages blood circulation and helps ingredients absorb better into the skin. For about three to four minutes, my therapist glides the Plabeau over my skin, which makes a zapping sound, but is absolutely painfree. The treatment finishes with a deeply hydrating and calming mask and a shoulder, and neck massage - the pressure is perfect, not too soft and not too hard - and I find myself releasing a lot of tension in my body that I had carried around with me all week. After the treatment, feeling so much lighter and relaxed, I seemingly float past the stunning Himalayan salt water fountain that sits in between the treatment rooms, and make my way back into the lounge area, where I am offered to stay for a while enjoying another cup of

tea, this time it’s a blend catering to my Ayurvedic nature persona containing nettle, hibiscus, and rosehip. I usually don’t hang around for much longer after a treatment as I often feel I’m too busy to justify staying at a spa for that long, but this time, I stayed. I simply couldn’t resist the blissful feeling of sitting on SOL Spa’s ultra-comfortable chaise lounges while looking out onto lush plants and smelling beautiful essential oils. It truly was the most blissful moment of my week, and I can’t help but feel a little jealous of all the retirees at Mark Moran Vaucluse, who are lucky to have this beautiful wellness sanctuary literally at their door steps. thebotanicavaucluse.com.au/sol-spa

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Wellness

Wellness Apps To Reduce Stress At Work

It’s quite ironic, but while many beauty therapists and clinicians are experts at making their clients feel calm and relaxed, their own stress levels go through the roof on a busy day with back to back bookings and admin tasks piling up. So we’ve collated the best wellness apps to help you find your own Zen and not just your clients’.

Headspace One of the most downloaded apps, Headspace offers hundreds of guided meditations on subjects like focus, exercise, and sleep. Sleep sounds help users drift off at night, while so-called ‘Mindful Moments’ keep you present throughout the day. The training is led by former monk and renowned mindfulness expert Andy Puddicombe. The Basics course is free, and users can choose to pay a monthly or yearly subscription fee to experience the full features.

Yoga Wake Up If you’re having a hard time waking up in the morning, this app might help. Yoga Wakeup starts your day with soft nature sounds, immediately followed by easy meditation sequences that start in bed, so you don’t even have to get up! You can also set up a bedtime routine and let the app help you unwind and relax. If meditation sounds aren’t your thing, you’ll be pleased to hear that there are plenty of sequences led to pop music.

Calm This award winning app helps people with anxiety, stress, and bad sleeping habits with breathing programs, stretching exercises, guided meditation, and sleep stories. There are programmes for beginners, intermediate, and advanced users. You can choose from soundscapes such as ocean waves, heavy rain, or crackling fire to simply listen to when you feel you need to calm down, or participate in Calm Masterclasses, which are life-changing audio classes featuring world-renowned experts. 38 | SPA+CLINIC

wellness

Waterlogged

If you suffer from regular headaches at work, chances are you don’t drink enough water. It’s so easy to forget about your water intake on a busy day in the office, which is where Waterlogged comes in. The app provides personalised charts and reminders to help you stay hydrated all day. You can monitor your water consumption and integrate the app with Apple Health or your Fitbit.

Happy Not Perfect Everyone needs a pick-me-up every now and then, and this app will do exactly that. Feeling down? Complete the app’s exercise which takes you through a few easy steps to make you feel better, such as writing down what’s bothering you and then virtually burning that note. You can play games such as puzzles to take your mind off things, and receive inspirational quotes and push up notifications. As with most apps, the basics are free, and the full features are available on a subscription basis.

365 Positivity It doesn’t get much more simple than this, and yet, 365 Positivity can have a huge impact on your mood. Every day, the app pings original, positive quotes to your phone, written by the founders who have re-interpreted life’s wisdoms and truths for a contemporary audience. You can schedule your daily dose of positivity, and even share the messages with friends. It’s the ultimate modern take on mindfulness.

Breathe In

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If you’re feeling stressed or anxious at work, some mindful breathing can do wonders! This simple app includes five controlled breathing exercises for different purposes, such as reducing stress or falling asleep. Most of them only take one minute making it ideal to use at work when there’s no time for a proper meditation session. Moreover, the design of this app is absolutely beautiful with whimsical illustrations of forests and animals that support the calming experience.

Wellness

Oh My

Glow! Hair by Natalie Anne

Beauty Boosters have launched an exciting collaboration with Natalie Anne Hair.

eautiful skin and beautiful hair go hand in hand, and are at the top of many people’s wish list, so to target both, nutraceuticals brand Beauty Boosters have unveiled a collaboration with Sydney based hair royalty, Natalie Anne Hair. The Hair Goals Beauty Box has a focus on hair growth and vitality, and can be stocked in-spa or inclinic by those wishing to provide clients with a premium solution for longer, healthier hair and a boost to their skincare regime in one. Femininely packaged in white featuring rose gold embossing and a dusty pink ribbon, the pack contains Beauty Boosters’ bestseller Glow Getter; which assists in hair and nail growth and optimised skin regeneration, along with Natalie Anne’s signature activated charcoal hair mask; a perfectly balanced charcoal hydrating treatment, developed to nourish and revitalise medium to thick hair, leaving it feeling refreshed with a polished finish. Glow Getter contains Zinc, which supports skin integrity, structure and skin regeneration, as well as Riboflavin, which aids the growth of hair and nails. Moreover, it includes nutrients which support connective tissue health and formation, plus antioxidants that help reduce cellular damage from free radicals and assist in the maintenance of general wellbeing. Glow Getter also contains Silicon, Biotin and MSM, is vegan friendly and dairy and gluten free.

Those wanting to stock the new Beauty Box, which retails for $90, will also receive some social media support from the brands, with all approved stockists receiving exposure across Natalie Anne and Beauty Boosters’ social media platforms – totalling a combined following of +520k. Natalie Anne’s Instagram boasts pictures of her clients’ luscious locks – the best proof of the efficacy of beauty supplements and the right haircare products. While the collaboration is unique to the industry, partnership itself is a kismet one, with the ever-growing demand for holistic solutions that address all aspects of beauty, coupled with growth of the ‘one-stop-shop’ meaning consumers are becoming accustomed to multiple services in one location. The award-winning hair stylist has become a celebrity favourite and a goto for brides-to-be. By stocking Beauty Boosters, Anne is not only able to help brides prep their hair for the big day, but also to improve their skin from within. The hair/ skin combination works well at medispas, too, with clinicians able to help clients not only with their skin, but also with achieving fuller, healthier hair. The Beauty Boosters X Natalie Anne box is available exclusively at clinics, spas, medispas and high end salons, while the standard range of Beauty Boosters is currently stocked in clinics, spas,

The Hair Goals Beauty Box

Glow Getter assists in hair and nail growth

medispas and salons, along with Myer and the brand’s online store. The products make up Australia’s first dedicated range of beauty focused supplements, specially designed to holistically support optimum skin health, and is made to be used in tandem alongside skincare regimes to maintain skin health at a cellular level. With a minimum order of 15 boxes for the Hair Goals Beauty Box, it is easy to become a stockist. For more information, email info@beautyboosters.com.au and visit beautyboosters.com.au spaandclinic.com.au | 41

The Venustus team performing the Six Hand Body Massage

Team Work

Massages and facials are arguably two of the most relaxing spa treatments – only to be topped by a multi-therapist-treatment.

pa treatments can be the perfect escape from everyday life. Getting treated to a long massage or luxurious facial that makes your skin glow is a chance to relax, refocus, and do ‘nothing’ for a while, and because we know that’s what people love, many spa and salon owners are taking the concept of ‘indulgent me-time’ to the next level by offering treatments that include several therapists working on a client’s body at once. Having two or three therapists in the room with one client is the 42 | SPA+CLINIC

ultimate wellness experience, allowing the client to feel four or six hands on their bodies at once. Jeannie Bourke from Sydney based salon Venustus launches new treatments every six months. One of her recent launches is her most indulgent one yet - the Personalised Six Hand Body Massage. “When one therapist is not enough, when one massage won’t do it, when someone really needs more than the usual massage, it’s really sensory overload, you surrender,” Jeannie says.

The treatment begins with energy work and strategically placed heat packs. Energy work includes clearing and cleansing with sage smudging, sound bowl and singing bowl, smudging with palo santo and tibetan cymbals. The massage begins in the prone position (face-down) with the three senior staff at the feet and leg area in synchronised movements, working on the feet, calves and upper legs, releasing tension with movements, which are firm enough for relief. The back area begins with the three

therapists and their layered hands working together down the back area. This area is always very firm and energetically connected. One therapist remains on the back area, while the two therapists move to the lower back and gluteus area, all three are still working in a completely flowing ritual. “Clients say ‘that is the best massage I have ever had,’ - hard to go back to one therapist after this. They usually buy a voucher for this before they leave or after. They say they had the best night’s sleep ever, floating entire days,” Jeannie explains. Jeannie has also just launched a treatment called ‘High Definition Bodywork’, which is a lymphatic drainage massage including up to three therapists, two performing the massage including dry brushing, and one doing a facial gua sha treatment. “The immediate visual results come from activating the Lymphatic System. By stimulating the lymph nodes you begin moving the tissue, the excessive amount of water and toxins get into the vessels, ultimately becoming lymph and eliminated. Also, the vigorous massage (contouring) increases blood circulation and assists with fat metabolism,” says Jeannie. “I’ve always trained my staff and I’ve always designed treatments, I knew at 18 after my first facial, this is how I want to make people feel. Growing up in a family business, not beauty, you learn a great work ethic and how to keep improving, wanting always to be the best, do your best and make your clients feel great. We are huge researchers, after 30 years, we have done just about every course we love, so now work on the industry edge, with other likeminded people who design treatments.” Another advocate of multipletherapist treatments is Jocelyn Petroni, who is known for her indulgent facials incorporating Reiki, as well as for her flawless

Wellness

manis and pedis. Jocelyn recently opened a new Gallery space at her beautiful Woollahra salon, a stunning room with high ceilings and gorgeous decor, perfect for her ‘The Complete JP Experience’ treatment, which involves three therapists working together in simultaneous harmony to deliver exceptional skin and nail results. After a thorough consultation with highly trained beauty artisans, the treatment sees one therapist performing the Prescription Heart Chakra Facial, another the nurturing Classic Manicure and a third a meticulous pedicure. “The treatment was created for the time poor client, who wants to receive the best treatments in an hour. Clients will receive an hour long facial, hour long manicure, and hour long pedicure, with therapists working together in a slow rhythmic pace for optimal beauty attention and unparalleled relaxation. Clients can expect skin to be clearer, smoother in texture, plump, hydrated and nourished, with photoshoot ready nails,” Jocelyn explains. Of course, it takes special training for a therapist to be able to master the ‘choreography’ of a treatment like that. “All new therapists to Jocelyn Petroni take part in a 1-month intensive in-house training program,

before working with our fabulous clients. In-house training is ongoing and occurs for one full day, every calendar month, to maintain quality and customer care for all our team members. Part of our training includes becoming a qualified Reiki practitioner, an officially approved Chanel polish expert and learning from the industry's top experts. We are constantly learning and evolving our treatments and techniques to maintain our reputation and feed our passion.” Hotel spas see a lot of jetlagged, stressed out guests pass through their doors, so an ultrarelaxing 4-hand massage makes sense as part of their offering. Hilton’s Day Spa Consultant, Alfonso Arias, says it takes some practice for therapists to perform a multi-hand massage. “A rhythmic awareness between the two therapists is required and practise is needed. It’s about who does what and when with a rhythm that is not mechanical. Our aim is for the client to go ‘Wow!’ That’s our technical gauge,” he explains. It’s safe to say that offering any treatment that involves more than one staff is a special treat for clients. It’s indulgent, and makes people feel special and cared for – which is exactly what you should want to achieve at your spa. The Complete JP Experience

NEW!

pairings

Perfect Not just for wine, whisky or cheese – pair the perfect inner beauty beverage according to treatment type.

n area of the industry that is absolutely blossoming at the moment is personalisation. As client expectations are driven higher and higher by the constantly growing standards of our country’s therapists and the spas and clinics that house them, tailoring and customising treatments towards your clients’ wants and needs is a beautiful and effective way to stand out – not to mention, achieve better results!

nutrients used in treatments to help heal leaky gut and specifically support digestive health. For the more focused internal treatments such as nutritional classes or consultations, Gut Primer is a gentle restorative powder, containing carefully selected herbs and nutrients which are traditionally used in treatments to help heal, including alkalising leafy greens, grasses and herbs as well as digestive enzymes, prebiotics and probiotics

Collagen induction/Micro-needling

Yoga, mindfulness or meditation

Pairs with: Coco Luxe Collagen Coco Luxe Glow starts with 100% pure coconut water before mixing in sustainably sourced, hydrolysed marine collagen, and topping off with superfood acai, for a guilt-free quench and a skin-boosting glow to accompany any treatment. Your client will appreciate the extra focus on boosting their collagen from their inside in addition to the outside, and a cool refreshing coconut water may serve well to any clients feeling a little hot and flustered before or after needling or more invasive treatments.

Pairs with: Nutra Organics Mermaid Lattes Ayurvedic chai spices, creamy coconut milk and Manuka honey blend together to create a creamy, organic superfood concoction, with a brilliant blue hue thanks to the mixture’s Blue Spirulina and Blue Butterfly Pea Flower. Adaptogenic herbs Ashwagandha, Siberian Ginseng, Licorice Root and Milk Thistle (traditionally used in Ayurveda and Traditional Chinese Medicines) make this ideal for either winding down, or as an energising pick me up – just like yoga or meditation.

Detox, nutritional or gut health

Anti-ageing facials

Pairs with: The Beauty Chef Gut Primer While all The Beauty Chef products are designed to nourish from the inside out, the brand new Gut Primer is the first specifically intended to restore, repair and soothe the gut with a blend of

Pairs with: Love Beauty Foods Fountain Of Youth Beauty Tea The perfect comforting support for your classic anti-ageing facials. The Fountain of Youth restorative herbal tea blend contains natural herbs and adaptogens like Ashwagandha Root, Gotu Kola and

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Wellness

Raspberry Leaf to aid in combatting signs of ageing, and create a youthful glow. Also packs a powerful antioxidant punch with cacao nibs and turmeric.

showstopper, Blue Magic Tea. This floral combination brews into an incredible blue (all natural) hue and is designed to boost the lustre of hair, skin and eyes. Magically transforms to purple with a squeeze of lemon.

Scalp treatments Pairs with: Apote’cari Hairfood Add the powder to your favourite plant-based milk or coconut water for increased hair strength and structural reinforcement. Developed by a team of naturopaths, nutritionists and trichologists, Hair Food is a nourishing protein and native Australian superfoods blend designed to actively feed, enrich and protect hair. Not just essential in our skincare, Vitamin C acts on boosting collagen production to create an important building block for the hair and scalp. Carefully formulated to be suitable for pregnant and breastfeeding women, as well as sufferers of autoimmune challenges.

LED Pairs with: Vida glow H2O Vida Glow’s Beauty H2O offers a refreshing, lightly sparkling water enriched with vitamins and minerals designed to benefit hair, skin and nails. Naturally flavoured with Rosewater and Hibiscus, Beauty H2O also contains a blend of Vitamin C, iron, zinc, copper to stimulate natural collagen production, aid in healing and repairing, strengthen skin integrity, sooth inflammation, and improving overall skin health – many of the benefits that can be experienced from LED treatments.

Herbal peels Pairs with: TeaTonic Herbal Teas The best possible pairing for herbal peels would of course have to be herbal tea, and when selecting a range for your spa or skin clinic, it’s hard to go past Tea Tonic, founded in 1998 by Lisa Hilbert with the launch of Complexion Tea. If you’d like to jazz it up from the usual choices of peppermint, green, chamomile or the likes, we recommend the creamy, spa-inspired taste of Coconut Tea or; for a

Lymphatic drainage, body wraps etc. Pairs with: Health Lab Detox Beauty Blend We know that great skin starts on the inside, so what better way to complement a detox treatment than a cleansing drink designed to promote glowing skin? Particularly suited to blemish-prone skin or those suffering sluggishness or dark circles, Health Lab’s Detox Beauty Blend contains prebiotics, alfalfa grass, rosehip, Psyllium Husk Powder, broccoli power, and plenty other natural superfood goodies.

Brightening, pigment reduction, peels or laser rejuvenation Pairs with: Mukti Bioactive Collagen Booster One of the perfect partners for pigmentation is of course Vitamin C, so why not opt for a refreshing beverage high packed with the stuff to accompany your brightening or pigmentreducing treatments? With Kakadu Plum boasting one of the highest levels of naturally occurring Vitamin C available, Mukti’s new Bioactive Collagen Booster is a great fit, also blended with hydrolysed marine collagen, Hyaluronic Acid, Davidson Plum and resveratrol.

Ayurvedic sreatments Pairs with: The Healthy Chef Turmeric Latte If your spa offers any ancient healing or Ayurvedic treatments like Shirodhara or Indian Head Massage, the only choice is of course a turmeric latte! Comforting, soothing and rich in antioxidants, turmeric milk has long been used in traditional holistic medicine and can be enjoyed hot or cold. The Healthy Chef ’s Turmeric Latte is a delicious blend of organic turmeric, cinnamon, ginger and wild vanilla bean – organic, sugar-free and dairy-free. spaandclinic.com.au | 45

heading

Icons of industry 46 | SPA+CLINIC

Welcome to the next installment of our Icons of Industry. In each issue, we get to know the people who have helped shape the industry with their talent, expertise, and ambition. Read on to learn more about what makes these professionals tickâ&#x20AC;Ś

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ONE WOMAN, TWO BRANDS - TOTAL SKIN SOLUTION By Maria Enna-Cocciolone CEO & Founder INSKIN COSMEDICS / Sydney / NSW

Who I Am How it all started Like many successful businesses, INSKIN COSMEDICS started in my garage. After having worked for several companies I felt it was time to do something for myself. I initially started distributing a brand from the States but soon became disillusioned with the set-up. I soon realised the only way I could be in control of my business, true to my team members and partners was to create a brand of my own. At that time (9 years ago) there were not many active Australian Made, Medical-Aesthetic ranges on offer and online selling was a discounting nightmare. O Cosmedics was born with these benefits in mind. My second range, GINGER&ME Neurocosmedics, was co-created with my business partner Nicola Quinn who is also my New Zealand distributor for O Cosmedics. With O being so active we saw a need for a more nurturing cosmedical range, specifically geared to skins that have not used active skincare before and require healing and strengthening; a lighter introduction to serious skincare.

Covering all bases Being the creator and distributor of two ranges involves a lot of madness! The biggest challenge is staying true to the different brands. It’s no different to having two kids, they each require their own care, they have their own personalities, image, story, needs and so on. Many of our partners offer both O Cosmedics and GINGER&ME. The main reason is the two brands have been designed to complement each other, to work together and to take nothing away from the other. Both partners and customers benefit given we have an armoury of skin solutions. O is for the serious skincare partner looking for corrective skin solutions and GINGER&ME is for that clinic offering skin solutions

with a more relaxing and pampering feel. O doesn’t include a massage or cream masks, GINGER&ME does. The beauty is most patients are looking for serious skin results and to be pampered, together our ranges cover both needs. We also distribute devices to support combined modalities that help get to the skin goal faster. The Dermapen is a perfect addition to support both preventative and corrective skin results, VIORA skin tightening and contouring support another level of skincare and the Photonsmart LED is an easy must have when treating skin deep

Dedicated to growth As we tell our partners, “we are at their service”. Sell-In is much easier than Sell-Through and so our 18 BDMs (Business Development Managers) across the country are dedicated to just that - growth, profitability and results. Our educational program is second to none as is our loyalty program. I am not the type of CEO that sits in my tower and am happiest out in the field with my team and partners. This allows me to stay close to their needs, ensuring we hold up our part of the partnership.

Onwards and upwards What motivates me is working with beautiful, caring and specialised people saving one skin at a time, one country at a time. My future plans include expanding our partner services, market expansion, treatments to drive customers through our partners' doors, and also, a third skincare range. It’s too early to discuss but let’s just say this funky new brand will be targeted to a different demographic, making us the only Australian customised skincare offer available across all ages.

I am happiest out in the field with my team and partners.

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PROFILE PROMOTION

PRODUCTS O COSMEDICS GINGER&ME DermapenWorld emerginC Miss Vitality Viora PhotonSmart SkinDNA One Truth 818

CONTACT INSKIN COSMEDICS inskincosmedics.com.au P: 02 9712 8188

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A HOLISTIC APPROACH TO SKIN HEALTH By Teresa Cutter Founder The Healthy Chef / Sydney/ NSW

Who I Am How it all started

The perfect complement to in-clinic treatments

Growing up, I loved cooking with my Polish Great Aunt (Ciotka). She had her own vegetable garden, and it was so much fun cooking with the vegetables that we handpicked together. I trained as a Chef in the French tradition in a 5-star hotel. I was also very active and loved bike riding. I became a personal trainer and went on to study nutrition at Deakin University. My clients were always asking me for healthy recipes, so I was always testing out new ways to make a recipe healthier but still taste delicious. I moved to Sydney and decided to show my recipes to a publisher, and they signed me up for a triple book deal. I then opened The Healthy Chef Café in 2006 and tested my recipes out on the public; it was a moment of truth. People loved my food and lucky for me people kept coming back. After 6 years, I sold the café to reach a broader audience. I designed my range of premium, functional wholefoods including a pure, bio-dynamic, grass-fed Whey Protein Isolate from France, Organic Pea Protein and a wild-caught Marine Collagen.

My products work from the inside out; I believe that what you eat has a direct effect on your skin and complexion as well as your general wellbeing. Aesthetic and wellness clinics need to incorporate a scientific, nutritional and holistic approach to skin health to get the best results. Healthy Chef Marine Collagen, Organic Superfood, Green Smoothie and Natural Immune Support are best suited to complement in-clinic treatments. My calming and nourishing, award-winning tea range is also highly complementary to the in-clinic luxury experience. The Healthy Chef is the only company in Australia that sells pure 100% Wild Caught Marine Collagen. Collagen is the most abundant protein in our body, it is vital to healthy skin. I use it religiously every day, mixed into water, a matcha latte or added to a miso soup.

My road to wellbeing I have always had gut issues, so my recipes and functional foods all cater to that. I went on to discover that many women experience some sort of digestive health issue. My functional food products were all designed to be instantly absorbed by the body, so there is no stress on the digestive system. My range offers pure and unadulterated nutrition that tastes wonderful and leaves you feeling healthy and energised. The way I eat is more flexitarian and plant-based these days as it’s easier on my digestive system. My new cookbook, Earth To Table, set for release this October, features 168 delicious plant-based recipes and reflects how I love to eat for optimal skin and digestive health.

Only the best will do I don’t compromise on quality – that’s our unique point of difference. There is nothing like The Healthy Chef range in the Australian market. We take out the greenwash and focus on simplicity, purity, and premium quality. The Healthy Chef is truly the gold standard of functional foods. I created The Healthy Chef brand out of pure passion. My love of good food and my search for better health were the driving forces in creating the brand. For me, my most significant career highlight is the positive feedback I regularly receive from my community. When someone reaches out to let me know they love my recipes or a product from my range I’m totally elated. My community is always sharing with me the positive impact I have had on their health and wellbeing, and that really drives me!

I don’t compromise on quality – that’s our unique point of difference.

50 | SPA+CLINIC

PROFILE PROMOTION

PRODUCTS Marine Collagen Organic Superfood Green Smoothie Natural Immune Support Organic Matcha Tea Nourish + Glow Green Goddess Digest + Calm Relax + Renew

CONTACT The Healthy Chef www.thehealthychef.com P: 02 9281 1444

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OVER 4 DECADES OF EXPERIENCE By Mandy Gray Founder True Solutions International / Sydney / NSW

Who I Am How it all started In the late 70s I started out teaching business skills and marketing to beauty professionals, beauty therapists, and their clients who were looking for more results than they got from cosmetic or aromatherapy skincare products. They wanted professional strength products. I worked at Clarins for many years having launched the brand here in Australia and then, in 1993, I attended a medical conference where I learnt about cosmeceuticals and ingredients, particularly Vitamin A, from Dr Klein, who actually coined the word ‘cosmeceutical’. To this day, my efforts are to help therapists give meaningful results to their patients. A team of professionals, some of whom I had worked with for 20 years (and still do today) and I created True Solutions to offer the professional beauty market the very best in professional skincare and equipment. I wanted to see beauty therapists grow and build a business that would support them and their staff. I also wanted to provide a place of employment that was supportive of all phases in people’s lives. I’ve had some of my team members work with me for more than two decades!

Results matter The brands I choose for our portfolio must deliver and offer the bestof-the-best in results - it’s our mantra! They need to be unique and only available from selected beauty professionals. Omnilux is still the only LED device on the market that has 40+ clinical papers as proof of efficacy and safety – this is important to me. Priori is skincare that guarantees results with clinical proof – not just before and afters! It’s really important to show our clients that we can support the results they can give their clients with clinical proof. We recently added microneedling to our portfolio with the Nanopore needling system that also includes mesotherapy. This new

player in the market comes from Spain and requires no numbing, and can be used on all skin tones. We are really excited about now having this available to our clients. In addition to this we have leading peptide based skincare brand, HydroPeptide which uses more than 60 peptides across the range as well as antioxidants and growth factors. It is a luxury but results driven range that targets hydration and ageing.

Happy clients equal business growth Understanding that your client is your guide is important. If he or she gets the best result they have had to date, they will return loyally time and time again, which assures business growth. Not only do your clients return regularly but friends of your client who want similar results become your new clients – this again offers growth. This understanding really opens the path to success for a salon business.

Exciting launches ahead In August we launch a new Australian luxury cosmeceutical called Aesthetics Rx. This range uses organic acids and biotechnological processes – it’s a truly innovative range that brings high end antiageing formulations that not only feel great but offer outstanding results. In September we launch our new True Solutions Spring Marketing Diary that gives Salon and Clinic owners a month by month marketing program across our brands that includes business building tips, social media posts and education. At True Solutions we support our brands with media including social to gain clients for our salon partners. We help them grow their business. We want our salon partners to be successful – whatever that means for them. We have a highly qualified sales team that are in place to help our salon partners grow their businesses. If they are successful, then we are successful.

Understanding that your client is your guide is important. 52 | SPA+CLINIC

PROFILE PROMOTION

PRODUCTS Priori HydroPeptide Aesthetics Rx Ilcsi Glo Skin Beauty Omnilux Lightfusion Nanopore Body Sculptor

CONTACT True Solutions International www.true-solutions.com.au P: 1800 808 993

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spaandclinic.com.au | 53

DOCTOR BABOR PRO EXCLUSIVE FROM EXPERTS. FOR EXPERTS. MADE IN GERMANY More than 100 skin experts. More than 60 years of skincare research. ONE GOAL: skincare that can do more.

aunching to the Australian professional market in August 2019, DOCTOR BABOR PRO is so highly effective that it is only available from the hands of specially trained skin experts. Internationally, DOCTOR BABOR PRO will only be available in clinic and spa and will not be sold online or through third-party sellers. BABOR research and development teams in HQ Aachen, Germany along with 70 experts from around the world spent two years developing this special skincare to inspire the most demanding cosmetic institute customers with visible skin rejuvenation. When things were finally ready for the lab â&#x20AC;&#x201C; it was clear this product had to work extremely quickly and visibly with no downtime. This is nothing new to BABOR which boasts over 60 years of expertise. What is new, however, is the even greater precision and instant results. The main goal was to fine tune the parameters in the skin with the greatest benefit for the customer in question. Factors such as pH value, bioavailability and chemical structures of individual active ingredients 54 | SPA+CLINIC

were examined and ultimately the most effective were selected. They were used in pure active ingredients in 9 active concentrates with a variation of professional and retail products. In addition, highly concentrated fruit acid exfoliators, activating and soothing masks and creams, some with lamellar structures identical to the skin ensuring the most precise skincare therapy were added. With an offering of three highly effective professional peels and 16 take home products including 9 serums, 1 take home peel, 4 moisturisers and 2 masks.

Thera Pro Peels - Peeling without inflammation or inflam-ageing AHA Peels belong to the group of so-called chemical peels and contain alpha hydroxy acids (AHA) of natural origin as their main constituents, e.g. lactic acid, tartaric acid, citric acid, apple acid, glycolic acid. Applied to the skin, these fruit acids dissolve the bonding substance between the dead skin cells, loosening the skin structure.

Cover Story

Depending on the peeling and application intensity used, dead skin cells can be removed to varying depths.

The professional DOCTOR BABOR PRO fruit acid treatments – TheraPRO Peels Do not aim at short-term successes which become visible with the superficial detachment of the upper corneal layer, instead, opt for those that are much more sustainable. Sophisticated and long-term tested compositions of various fruit acids with precisely balanced fruit acid proportions and pH-values ensure a controlled, even horn cell detachment and promote skin regeneration, which continues from the deepest to the uppermost cell layer, when professionally applied. Extremely effective and without unnecessarily stressing the skin, TheraPRO AHA Peels set the comprehensive, intensive regeneration activity of the skin in motion.

Activity: Percentage of free acid molecules BABOR uses a balanced ratio of free and buffered acids to keep the pH value of the fruit acids stable over as long a period as possible and to control their influence on the skin.

Application concentration Application concentrations of 20 % to a maximum of 30 % fruit acids ensure skin compatibility with visible and noticeable treatment results.

Type and combination of fruit acids

The intensity of AHA peels can be controlled by specific parameters. The very special blend makes the DOCTOR BABOR PRO AHA Peels optimally effective and safe to use.

The penetration potential of the various fruit acids changes depending on the corresponding molecule size. As the smallest AHA, glycolic acid has a higher penetration potential into the corneal layer than others. All PRO AHA Peels use a comparable fruit acid composition of glycolic acid, salicylic acid, lactic acid and tartaric acid. As the peeling intensity increases, only the glycolic acid content increases while the pH value of the peel decreases. This makes it possible to assess possible skin reactions very well in advance by applying milder AHA Peels and to adapt TheraPRO Peels extremely flexibly and individually to every skin type, every skin condition and every skincare aim.

pH value

Duration of application

The body’s own substances consisting of dead skin cells, sweat and sebum together with a healthy skin flora determine the natural pH value of the surface of the skin. It is slightly acidic and is ideally between 4.5 and 5.5. When a TheraPRO Peel is applied in professional practice, the pH value of the skin – adapted to the respective skin reactivity to AHA Peels – is lowered briefly and in a controlled manner varying from 3.5pH going down to 2.7pH, which is the lowest, safest level.

The longer the skin contact with fruit acids – especially with a high fruit acid content and low pH value - the more intense the effect on the skin. For reliable results, BABOR defines the maximum exposure times based on the selected acid intensity. DOCTOR BABOR PRO is spearheading the field of professional cosmetics. Developed by experts for experts.

What makes DOCTOR BABOR PRO AHA Peels so controllably effective?

Babor.com.au

spaandclinic.com.au | 55

The Changing Face of

Acne Management Acne sufferers as well as practitioners are increasingly steering away from harsh topicals like benzoyl peroxide. JUDY CHEUNG-WOOD, Founder and Inventor of acne control and skin wellness brand skinB5, explains the new ways to treat acne.

gnoring acne wonâ&#x20AC;&#x2122;t make it go away. In fact, that can make it worse. With the vast majority of our population affected by acne at some point in their lives, it is no wonder that the skincare industry is so saturated with products to try and treat acne. These treatments have come a long way through technology, research and innovation, now focusing on the entire body system when considering the most effective treatment.

Standard Medical Treatments Topical therapy is considered to be the current standard of care in the medical field for mild to moderate acne. Topical treatments havenâ&#x20AC;&#x2122;t varied much over the last few decades; retinoids were introduced in the 1940s, with benzoyl peroxide being used routinely since the 1960s. Unfortunately, many acne sufferers experience side effects of skin irritation with scaling and redness from the use of topical treatments such as benzoyl peroxide. Pharmaceutical treatments have expanded over the last two decades; nonetheless, many of these have also led to unwanted side 56 | SPA+CLINIC

effects. For moderate to severe acne, the standard pharmaceutical treatments include hormonal therapies, retinoids and antibiotics. However, these have unfortunately been linked to serious conditions ranging from birth defects and blood clots to increased rates of suicide in young people. Resistance to antibiotics has also been a concern for decades, since the introduction of oral antibiotics for the treatment of acne. Less severe side effects of standard acne treatments commonly include skin sensitivity and stomach upset. Whilst many of these treatments provide results, the high risk of side effects often leave sufferers in search of safer and alternative skincare for acne. This has led to increased innovation in the realm of acne treatments, with safer and more natural acne treatments now available.

Beyond the Standard Paradigm Notably, it is well-recognised that combination therapy works best to manage acne (rather than monotherapy) and the understanding of a holistic approach

is broadening. Experts are focusing on further aspects, such as how the diet and microbiome affect skin health and acne. The recognition of the link between the gut and skin was identified in the early 20th century, however, this wisdom seemed to be lost almost entirely for a time. It is well known that conditions which primarily affect the gut also have cutaneous manifestations, and the focus on the gut in skin conditions is now coming full-circle. Significant comorbidity exists with skin conditions and mental health disorders, and the awareness of the gut-brain-skin axis is emerging as an important focus due to the systemic impact of the gut microbiota. For example, studies have shown that patients with acne are more likely to have gastrointestinal symptoms such as constipation, bloating, halitosis and gastric reflux. The bidirectional cross-talk that exists between these body systems underpins the rationale regarding the importance of a holistic approach to supporting patients. Nutrient intake is also now a prime focus, with studies identifying specific nutrient

Aesthetics

Before and after 6 months on the entire SkinB5 range

deficiencies such as low serum zinc levels in patients with acne. In particular, nutrients including pantothenic acid (vitamin B5), niacin (B3), vitamin A and zinc are identified as significant nutritional factors in the management of acne. Additionally, the notion of dietary habits affecting skin health can no longer be overlooked. Current evidence clearly shows a high glycaemic index (GI) diet, and the consumption of dairy products can significantly exacerbate acne. In particular, high GI foods and dairy products can increase insulinlike growth factor 1 (IGF-1) (the highest concentrations of IGF-1 are found in women with acne), and the severity of acne positively correlates with the levels of IGF-1 in the body. High GI foods can also lead to an increase in androgens, thus causing increased sebum. Natural topical treatments are achieving great outcomes in patients with acne, including the use of gentle clear skin face washes and creams with ingredients such as salicylic acid, green tea and aloe vera to naturally reduce inflammation, decrease bacteria, balance sebum production and maintain healthy skin barrier which naturally protects the skin. Additionally, combining the topical and internal use of clear skin vitamins and herbs to treat acne and reduce scarring are having spectacular results, furthering the efficacious concept of combination therapy.

Nutritional Treatment Options The nutritional approach to acne management is achieving clinically significant outcomes without unwanted adverse effects. In particular, a randomised, double-blind, placebo-controlled study by Yang et al. (2014) demonstrated high dose pantothenic acid (vitamin B5) significantly reduced facial acne lesions after 12 weeks of supplementation. Additionally, patients receiving nutritional

Before and after only 2 months on the entire skinB5 range

treatment also reported a significantly improved quality of life, with minimal reports of adverse events. It is believed that pantothenic acid works to reduce facial lesions and inflammation by regulating the epidermal barrier function and keratinocyte differentiation via co-enzyme A (CoA) metabolism. Pantothenic acid plays a vital role in the metabolism of fatty acid and steroid hormones via CoA. Additionally, with CoA being a basic building block of steroid hormones (including sex hormones and adrenocortical hormones), it’s not surprising that the demand for pantothenic acid increases during puberty due to the synthesis of hormones. Low levels of this nutrient results in less effective fatty acid metabolism (thus impacting the deposition of fat in sebaceous glands) causing an increased secretion of sebum. Furthermore, the topical use of pantothenic acid can reduce trans-epidermal water loss to maintain skin softness and elasticity. Double-blind, placebo-controlled trials have demonstrated the efficacy of pantothenic acid to improve wound healing, and the combined use of oral and topical pantothenic acid has been shown to have almost immediate results in patients with acne to decrease the secretion of sebum. The plethora of research on the use of zinc to improve acne identifies numerous mechanisms, including regulation of inflammation, inhibition of Propionibacterium acnes proliferation, inhibition of 5a-reductase (thus blocking the conversion of testosterone to dihydrotesterone), as well as regulation of DNA and RNA polymerases to assist in the maintenance of cell replication, immune activity and wound repair. A literature review by Cervantes et al. (2017) provides an overview of the significant amount of research regarding the efficacy of zinc in treating acne vulgaris, including 9 randomised clinical trials,

17 controlled trials and 13 non-controlled trials. Notably, results of studies have demonstrated zinc can be more effective than antibiotics in treating acne – while maintaining a significantly high safety profile.

Herbal Support The anti-inflammatory action of plant extracts can significantly decrease inflammation on the skin to naturally reduce redness and irritation of skin lesions. For example, green tea (Camellia sinensis) contains polyphenols known to possess beneficial anti-inflammatory actions. Green tea also has antimicrobial actions which can reduce the growth of bacteria and has been shown to significantly reduce sebum secretion in the skin. Further, supporting hormone production can be significantly important to manage the symptoms of acne. The herb commonly known as Chasteberry, or chaste tree (Vitex agnus-castus), can act as a natural oestrogen and progesterone modulator. Therefore this herb is particularly well known to support hormonal acne.

Considering the Whole SkinB5’s acne support range takes a holistic approach to acne management. The primary ingredients utilise the benefits of vitamins, minerals and herbs to gently and naturally support the body to heal the skin. By taking the entire human body into account, the skinB5 formulation work to tackle acne from the inside out, ensuring to consider the internal gut-skin link and the skin’s nutritional requirements. Acne treatment should always involve a whole-body approach, including both topical and internal solutions as well as nutrition and dietary modification, to ensure lasting results. Judy Cheung-Wood is the Founder and Inventor of acne control and skin wellness brand, skinB5. Skinb5.com spaandclinic.com.au | 57

Skincare, But Not As You Know It There is a new skincare brand on the market that takes customisation – and therefore, results – to the next level. Introducing, Universkin.

o you offer your clients a customised skincare regime? Most of you would probably say they do, meaning that they do a proper skin analysis and then recommend suitable products depending on the client’s skin concerns. Co-Founder of Universkin, Dr Harry Arampatzis (PHD, PHARM. D ), argues that every skin needs a freshly mixed, bespoke skincare regime and that there is no such thing as an off-theshelf product that actually works. “If you’re buying a juice, you want it to be fresh,” says Arampatzis, “and it should be the same with skincare.” And so in 2006, Arampatzis, who used to work for L’Oreal, created a therapeutical-grade skincare line with the help and exper tise of two Plastic Surgeons, Universkin,

which is now available in over 30 countries worldwide. The concept is a simple as it is genius – the stockists receive 19 active ingredients of the highest quality, among them Ferulic Acid, Madecassoside, Zin Sulfate, Rutin and more, and a Vortex Mixer to be able to create a bespoke serum in front of the patient’s eyes. As the doses of each ingredient will be tailored to the patient’s needs, the combination possibilities are endless – making each serum unique. “Universkin is about skin health rather than skincare,” says Arampatzis, who believes that many people’s skin problems stem from the fact that they are “overcreamed but undertreated” meaning most people use too many products and are

Before and after 9 days of using Universkin products

58 | SPA+CLINIC

too inconsistent with their skin regimes. By getting a doctor involved in your skincare, he argues, you get exactly the kind of products you need, with active, therapeutical ingredients to make a change. “Consumers are lost, and they need a skin coach, their doctor, to explain to them what to use.” Universkin is based on the concept of anti-inflammatory ingredients, as that’s what ageing comes down to: inflammation. As skin “has a memory”, says Arampatzis, we need to train our skin cells to do their job right, and we can only do this by being consistent and tailor products to every person’s unique skin concerns. Freshness is absolutely crucial to a product’s efficacy, and with most retail products out there sitting on shelves for

Before and after 60 days of using Universkin products

Aesthetics

The 19 active ingredients can be mixed and matched

a long time, they require preservatives and other chemicals to keep them stable. However, as Universkin products are mixed fresh on the day the patient buys them, the need for preservatives is diminished. “We’re bringing the factory to the customer,” the skin expert says, “so there is no need for preservatives or chemicals.” As the actives are freshly integrated in the emulsion base, they deliver their best efficacy. In order to determine the right ‘concoctions’ for a client, patients can fill out a detailed questionnaire online as a starting point for a practitioner, including questions about the person’s age, lifestyle, skin condition, and even location as air pollution is taken into consideration, too. Once the questionnaire is completed, the client’s skin is analysed in rooms and a bespoke product is created. The so-called ‘Serum P’ can integrate up to three pure active ingredients, covering eight main skin functions: • Oxidative Stress • Skin Appearance • Skin Redness • Skin Dryness & Dehydration • Skin Texture • Skin Oiliness • Skin Pigmentation • Pimples Over time, the formula can be finetuned to match lifestyle, age, skin condition, seasonal and environmental aggressions. In a time where increasingly more people

More Customisable Brands German skincare brand dermaviduals doesn’t believe in a blanket approach to skincare. The product range allows skin treatment therapists and aestheticians to individually adapt creams, serums, masks, and cleansers with active agent concentrates to treat specific skin conditions using only a select number of products. There is a selection of over 40 pure and active serums to use to create custom blends “Flexibility and adaptability are what we love most about the dermaviduals range and the ability to customise,” says Operations Manager at Derma Aesthetics, Brittany Vescio. “A busy client may only have time for a cleanser and moisturiser, both of these products can be customised with actives, so the client still receives an effective, results-driven skincare solution. Contrastingly, another client may love the process of their skincare routine and welcome a prescription of multiple products.” “Unlike other customisable ranges, dermaviduals is quick, simple and easy to prescribe and tailor as part of your existing skin consultation and prescription timeframes. All active concentrates can be mixed in any combination according to the requirements of the client’s skin.”

aim to treat their lines with botulinum toxin and their volume loss with fillers, Dr Arampatzis stresses the importance of good skin quality, as things like bad texture, redness, or impurities can make a person seem older than they are. “We can’t just treat the topography of skin,” he explains, “We also have to restore skin health.”

Already hugely popular overseas, Universkin has just launched into the Australian market and is looking forward to adding more skin clinics to their list of partners and stockists. Among the first Australian clinics to stock the French brand are Dr Steven Liew’s Shape Clinic and Dr Joseph Hkeik’s All Saints. spaandclinic.com.au | 59

Needle Me Pretty It’s a treatment rooted in ancient Chinese Medicine and commonly used for pain relief, but acupuncture is slowly becoming an alternative to facials, resulting in glowing skin and even reducing fine lines. Registered Chinese Medicine Practitioner, KELLI HOWARD, explains how it works.

hinese Medicine has been used to heal and prevent illness for over 2000 years. One of the most commonly practiced therapies used within Chinese Medicine is acupuncture. Fine needles are inserted into the skin’s surface to access and stimulate qi (commonly known as life force), which assists the body to maintain homeostasis, and optimise wellness. Acupuncture is used for treating an array of health conditions and is evidence based for effective pain relief. Acupuncture can also be specifically tailored for facial rejuvenation. Cosmetic Acupuncture is a natural way to improve complexion, and enhance beauty and physical wellbeing. Clients of Cosmetic Acupuncture are appreciating the ‘wellness radiating from the inside’ approach to beauty treatments. They feel as good as they look, make up sits better and lasts longer, family and friends can’t seem to put their finger on what is different and say they look fantastic. An experienced practitioner can read the client’s face to determine where in the body may need support. For example jowls in the lower face may be a sign of colon dysfunction and prolonged emotional disappointments in life. Beauty and wellbeing are interconnected; when we address one, we affect the other.

Treatment is two-fold 1. It addresses underlying imbalances within the body which cause facial problems; and 2. Directly treats problem areas on the face such as fine lines and wrinkles, sagging, and discolouration or dull complexion. The treatment is safe and gentle, involving the insertion of very fine needles into specific areas of the face. When the skin is needled it causes a micro-trauma stimulating the 60 | SPA+CLINIC

“I’m a fan of cosmetic acupuncture. It’s streets ahead of current wellness trends, yet steeped in ancient knowledge.” - actual patient.

Weeks 1 – 2

Oxygenation of cells that boosts nutrients to the skin, blood and qi flow resulting in: • Skin hydration • B righter complexion • Glowing skin • Relaxed & softened face Weeks 3 – 4

production of collagen and elastin giving it an even tone, lift, plumping and a natural, youthful glow. A typical first treatment involves a comprehensive consultation to discuss areas of concern and questions are asked regarding diet and lifestyle to enable the practitioner to deliver a personalised treatment. Make up is removed and facial massage is given to prepare the skin for treatment. The client then relaxes while receiving acupuncture on the body to address underlying imbalances and then to the face to treat local areas of concern. Needles are retained in the facial area for approximately 20 mins. Treatment is not painful, there may be slight discomfort briefly as the needle is inserted in certain areas but it is minimal. After withdrawing needles, the client receives a gentle facial massage with rose or arnica oil, Gua Sha (gentle skin brushing) is given with jade or onyx crystal and facial cupping is used to improve circulation and to break up areas of stagnation leaving the client with radiant skin.

Timeline of results Results vary due to the client’s age, lifestyle and overall health, however they generally unfold in this order:

• Muscles begin to tighten & lift • Skin becomes refined & taut • Fine lines soften • Pore size decreases Weeks 5 – 7

Collagen production becomes evident now: • Firm & denser skin • Plumping • Lower face tighter • Face lifted • B righter eyes Weeks 8 – 12

The greatest overall results are seen at this stage of the treatment program. • Even, glowing complexion • Smaller pores • Redness diminished • Plump & hydrated skin • Taut & lifted face Maintenance treatments are generally monthly to freshen up the face and keep any underlying imbalances supported. An Acupuncturist is a protected title for registered Chinese Medicine practitioners. A four-year Health Science bachelor’s degree in Traditional Chinese Medicine is required for Australian registration. Chinese Medicine practitioners must comply with the National Health and Medical Research Council (NHMRC) ‘Australian guidelines for the prevention and control of infection in healthcare’ in order to provide

Wellness

Improved skin hydration, tone, and crow’s feet after 6 months

safe acupuncture services. This includes single use pre-sterilised acupuncture needles and the reprocessing of other equipment that has come into contact with intact skin. All Chinese medicine practitioners are required to be registered with AHPRA and be able to meet the Chinese Medicine Board of Australia’s Registration Standards, in order to practise in Australia.

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Case Study A 47-year old female client attended the clinic for the first time interested in Cosmetic Acupuncture because her family constantly commented on how tired she looked and suggesting she should get more rest. She was a busy working mother with teenage children, coffee got her through the day and wine in the evening helped her unwind. Sleep was disturbed and she woke feeling unrested most of the time, hence her pull toward caffeine throughout the day. After the initial assessment was concluded, a diagnosis, treatment principle and plan was determined. She received weekly treatments for 8 weeks to bring back a more balanced approach to her day, slowly eliminating the need for crutches (coffee and wine) and toning her face at the same time. Maintenance sessions are now all the client needs to keep the positive results visible and we address any underlying weaknesses such as stress and not so healthy lifestyle choices.

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Acupuncture Vs Microneedling While the at the moment very popular microneedling treatment may seem similar in approach, using needles to cause micro trauma to the skin, it addresses superficial skin concerns such as fine lines, sun damage, improving skin texture and complexion, whereas each Cosmetic Acupuncture session treats both superficial and deeper levels. Deeper insertions are used to affect the neuromuscular junctions to either tighten or relax the facial muscles used for more stubborn wrinkle smoothing; such as frown lines. Skincare is an individual process and one size does not fit all. There is a plethora of at-home treatment devices on the market and I would approach cautiously, firstly consulting with a well-trusted clinician to advise on what device and treatment regime will suit. Costs for initial Cosmetic Acupuncture treatment can range from $150 - $200, follow up treatments $130-$150. Considering the holistic approach each session provides – covering nutritional, lifestyle, physiological imbalances, mental – emotional wellbeing and the facial correction element; it is extremely good value. Kelli Howard is a registered Chinese Medicine Practitioner offering comprehensive treatments in Eastern modalities including Cosmetic Acupuncture from the Zen Medicine Clinic in Glebe, Sydney.

Enquiries, please visit: dermaenergy.com.au 1300 799 709 or email care@cliniccare.com.au

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Aesthetics

Pioneering Native Skincare

here is a real trend when it comes to ‘A-Beauty’, meaning Australian beauty products. Our country offers some of the most powerful native ingredients, but this is nothing new – just ask Li’Tya, the pioneer of Australian skincare. “Li’Tya was developed and established as a premium Spa and Wellness Company following extensive consultations with [Aboriginal] Elders and communities,” explains Director of Training & Chair of the Aboriginal Advisory Board, Anne Warren. “It needs to be understood that Li’Tya was built on and around Aboriginal knowledge which spans the past, present and future, as the relationships that nurture and facilitate growth are not static but evolve over time. These relationships assist Li’Tya’s growth and sustainability, but the connections to concepts of integrity, ethics and treading lightly are firmly grounded in Aboriginal culture, Spirit and essence whilst being honestly shared to assist health and wellness. “Indigenous Australian plants have and continue to be unique, highly concentrated sources of vitamins, minerals, proteins, fruit and amino acids, enzymes, fibres, fats and various other compounds […] to facilitate good health and healing. Li’Tyas effectiveness as a skincare brand depends greatly on the quality of our ingredients, which are grown organically where available, on land which is within their

Sensitive Skin Heroes

ith more and more people struggling with sensitive or sensitised skin, skincare ranges that cater to reactive skin types are crucial. But gone are the days where all you could use on sensitive skin is aloe and cucumber – products can still be effective and full of active ingredients if combined right. One brand that has even the most difficult skins in mind is AMPERNA®, an Australian made holistic skincare range, driven by founder Kiri’s deep personal understanding of the challenges faced by having problem skin. “Our products contain only the necessary base ingredients plus skin-changing actives, such as a probiotic complex, glycolic acid and vitamins B and C. All free from nasties, including but not limited to: sulfates, parabens, aluminium, synthetic fragrance, synthetic colours and bleaches,” says Kiri. The range includes five products (soon to expand), and even the highly active resurfacing lotion and Vitamin C – two product types that tend to cause irritation on sensitive skin – are fine to use on people with rosacea, acne, and 62 | SPA+CLINIC

natural habitat, and then combined with detailed understanding of the ingredients medicine, active constituents, effectiveness, and vibrational essences. This process is crucial to the overall efficacy of each product, as ‘book knowledge’ alone is often lacking in depth and understanding and can be influenced by its authors interpretation and perception.” Li’Tya was founded by Gayle Heron whose father was a Bio Chemist. She grew native Australian plants in her own backyard, and in her kitchen she turned them into skincare products. Before expanding into the Li’Tya brand fully, she became aware of the importance of asking permission from the first peoples of this land. After getting their approval, she sent the Native Australian ingredients to Sydney University Research Centre and started to test the qualities of the plants using modern scientific knowledge to break down the active constituents of the plants. This is how Li’Tya was born and remains the world’s first native Australian skincare range. Litya.com

dermatitis. The 10% Pro+ Resurfacing Lotion contains 10% glycolic acid (AHA) and antioxidants to help calm redness and improve the skin’s texture. The hero ingredient glycolic acid helps reduce the appearance of fine lines, wrinkles, dark circles and uneven skin tone. AMPERNA® Pro+ Vitamin C Hyaluronic Serum is a deeply hydrating formula that helps create a more youthful-looking complexion. This potent serum helps soothe the skin and target dullness, uneven skin tone, wrinkles and fine lines. AMPERNA®’s unique probiotic complex delivers good bacteria to your skin gently and effectively. The inclusion of probiotics runs through the entire range, and is what makes the brand so special, as AMPERNA® was one of the first Australian brands to do research in this field of good and bad bacteria. “We pride ourselves on helping customers on a case-by-case basis, tailoring skincare programs and offering ongoing communication and personalised support during their journey,” says Kiri. Amperna.com

Wellness

One of Olivia’s favourite products, Retreatment Botanics’ Kakadu Brightening Serum

“Self-care Will Become The Norm”

Aussie icon and wellness warrior OLIVIA NEWTON-JOHN launched her all-natural, luxury skincare collection, Retreatment Botanics, earlier this year. We had a chat to the singer-songwriter about her take on wellness. Have you always taken good care of your skin?

Yes, as a working actress and singer, I’ve had to take care of my skin. When you perform, the stage make-up is so heavy that it can easily clog your pores, so skincare has always been very important to me. Aside from the ‘looks’ side of things, our skin is our largest organ – it protects us from external challenges like pollution and temperature changes, and it also helps to expel toxins and waste from our body. So, we need to take care of it by using natural products, free from harmful chemicals - and that’s why we developed the Retreatment Botanics skincare range. We have sourced some truly amazing Australian botanicals that treat this precious organ we have with the utmost care. It’s not just about anti-ageing or looking great., but it’s also about respecting this vessel that we are blessed to walk around in.

What was it like developing your own range and what did you learn? It was really exciting from concept to fruition. I wanted the range to be Certified Palm OilFree and Certified Cruelty Free and Vegan. These were non-negotiables for me. I also wanted it to have as minimal impact on our planet as possible, while at the same time delivering real and noticeable skincare results. I worked with our really amazing team of

skincare experts at Gaia Retreat & Spa, and with leading green scientists who reinforced my belief that we don’t need to harm animals or our planet to effectively look after our skin. What I found really interesting and exciting is the new technology the scientists we worked with brought to the table. It’s called Australian Cellular Biomimicry™. Basically, to survive in the harshest places on earth, Australian native plants intelligently store super high concentrations of antioxidants and vitamins. This new technology is able to capture these powerful phyto-compounds as they exist in nature, in their most active and stable form. I found that so fascinating and I also have loved witnessing its very real results.

Do you have a favourite product in the range and why?

They are all so wonderful! I adore our Kakadu Brightening Serum and Restore Serum. They are luxurious to apply, and I indulge in a little ritual morning and night where I massage them over my face, neck and décolletage. They are so deeply hydrating and nourishing.

Can you share a few things you do regularly for your own wellness?

I eat a mainly plant-based diet – I love veggies, either raw or roasted. I watch my intake of sugar and eat organically grown food as

much as possible. I take long walks with my husband and our dog, I swim, and I love being outdoors in nature. Gaia is my ‘heart’ home and whenever I am back in Australia, I pretty much live there. I love to be there in bare feet, touching the beautiful Australian soil and feeling the healing energy of Mother Earth. My favourite spa treatments would be our incredible Retreatment signature facials. I’m so proud to say our therapists are some of the best healers in the world, and besides their exceptional skills and talent, they always bring a deep sense of heart and intuition to every treatment.

Where do you see the wellness industry heading?

We live in such an immediate world and we are always connected to one device or another. It’s vital that we take time out and disconnect, get back in touch with ourselves, our loved ones and with nature, be it through a long hike in the bush, or experiencing botanical extracts in a luxurious spa treatment. I truly do believe that self-care will become the norm, rather than the exception. Retreatment Botanics proudly supports the Olivia Newton-John Cancer Wellness & Research Centre in Melbourne, Australia, which provides world leading research, education and treatment for people with cancer. Gaiaretreat.com.au spaandclinic.com.au | 63

Perseverance Is Key For Rosacea

Rosacea is one of the hardest skin conditions to treat. One of the best ways to reduce redness is DMK’s Enzyme Peel. NADINE DILONG tried it, and ended up on a surprising 8-week skin journey.

hen you think about facials, you may think about creating the most relaxing atmosphere for your clients; calming music, soft pillows, and the therapist’s magic touch all make a facial a treat for your clients, right? Well, there are superficial facials, and then there are DMK facials, and I learned the difference very quickly when I signed up for an 8-week DMK Enzyme Therapy journey. I had seen photos on Instagram of clients after the treatment looking quite confronting, a network of veins showing clearly through their skin around their neck and décolletage. However, everyone I had heard from

The DMK Enzyme Mask after it has dried

64 | SPA+CLINIC

The DMK skincare range works below the surface of the skin

praised the treatment as transforming and one of the best out there, especially for the hard to treat Rosacea skin condition. I have had Rosacea on my cheeks for many years, and so far, no skincare product in the world (no matter how boldly it claimed to be “calming” and “redness reducing”) has made a difference, so going to DMK for a medical approach seemed like a good idea. Here’s how it differed from a ‘normal’ facial: The consent forms alone are so detailed, it took me nearly 15 minutes to fill them out. The team at DMK acknowledge that healthy skin is directly related to your gut and overall health, so they prescribed me a range of supplements from the Regul8 series, all intended to cleanse the body and restore a healthy gut – hence the elaborate questionnaire. When I’m finally on the treatment bed, my therapists analyse my skin – to my surprise they don’t just look at it, but stroke different parts of my face to get a good feel of the texture. Dry, sensitive, and a bit congested is the verdict. We need to ‘train’ my skin cells to work properly, and a series of six to eight enzyme therapy facials should do the trick – at least

Aesthetics

temporarily; the team advise a ‘maintenance’ treatment every 6 to 8 weeks after the initial weekly visits. What followed was weekly sessions, comprised of two-hour treatments often including several different masks, but always finishing with the Enzyme Peel, which, as my therapist Tara explains, “enhances optimal skin functioning by working with the internal functions and structures of the skin to increase circulation, oxygenation and lymphatic drainage. Reverse osmosis flushes through the cells helping to clear toxins, free radicals and stimulating collagen production.” What does this feel like? Well, it’s a little uncomfortable, but I appreciate any treatment that I can feel working. The Enzyme Peel goes on like a creamy mask, and then dries within 45 minutes, leaving your face and neck unable to move for the time being. It feels tight, but what’s especially weird is that I can feel the blood pumping through my veins. It’s a pulsating feeling, similar to that after a long run, when you can feel and ‘hear’ your heartbeat while catching your breath - it’s that strong. Removing the Enzyme mask is quite the process. The dried product is practically glued to my skin and has to be emulsified and massaged repeatedly in order to be removed. Then, Tara applies my recommended DMK skincare range, consisting of their best-seller Beta Gel (helps boost the skin’s healing abilities), Biogen C (improves tissue oxygenation and strengthens weakened capillaries), Herb & Mineral Mist (antiinflammatory, antioxidant and anti-bacterial), Solar Damage Gel (soothes skin and reduces inflammation, locks water into the skin), and of course, SPF. I am given EFA supplements and DMK’s Regul8 to aid digestion and gut health since Rosacea is directly linked to gut issues, and so I find myself taking a handful of capsules every day hoping it will balance out the amount of caffeine I drink (I tried to cut down my coffee intake – it was a struggle). Each week, my skin is assessed and depending on its condition, a different mask is applied before the Enzyme Peel. Since I had a few breakouts after week one, my therapist applies DMK’s Acu Masque during my second treatment, which fights acne causing bacteria, purifies skin, soothes and reduces redness, inflammation, unplugs blocked ducts, and reduces pore size. In week three, we’re adding the so-called ‘Red Vein Crème’ to my regime, which seems to make redness worse directly after, but is beneficial in the long run as it stimulates blood flow and helps flush out debris. With every week passing, my redness is reduced a little, but what’s even more noticeable is the improvement of my skin’s texture and tone. Less bumps, less discolouration, and just a brighter, clearer complexion is what I’m left with. Moreover, my usually very oily T-Zone is visibly more matte as I find myself no longer reaching for the blotting paper in the early afternoon. The DMK concept of “remove, rebuild, protect, maintain” seems to be working, and even if it’s not a cure or quick fix for my rosacea, I feel like

Before and after a course of DMK’s Enzyme treatment

With every week passing, my redness is reduced a little, but what’s even more noticeable is the improvement of my skin’s texture and tone.

we’re slowly but steadily getting to the root of my skin problems rather than fixing them superficially. “DMK Skin Revision Treatments work with the skin’s internal functions and structures. Visualise looking down through the top of this skin and imagine the skin functions and structures are like a factory, and what this factory produces is what we see on the surface of your skin. If the factory is not functioning optimally, then the product the factory produces will not be the best possible quality product that the factory can produce. Everything that presents itself on the surface of your skin is a direct replication of what is happening within the skin,” explains Tara. While some facial treatments only work on the surface, on the epidermis, they may exfoliate and ‘clean’ the skin thereby creating a temporary freshness and smoothness, however, long-term results can only be achieved if you work on the cells and cell communication, which is what DMK products do. “DMK products have a trans epidermal delivery that deliver the ingredients into the epidermis and then get stored in the skin for up to 8 hours, drip feeding the nutrients as the skin needs.” After eight weekly treatments, daily use of Regul8 supplements, and religious use of only DMK skincare products, I throw my skin a curveball by jumping on a plane to Japan. Unsurprisingly, it didn’t like the lack of sleep and dry plane air – I get a few breakouts and some dry patches. But it’s all turned around when after I return, my skin honestly looks better than it has in a very long time – and it’s the middle of Winter, the time my skin usually hates thanks to the dry air. Breakouts have completely subsided, little bumps on my cheeks are minimal, and my rosacea is definitely reduced. So what does this teach you as a beauty professional? Perseverance is key for clients with tricky skin issues like rosacea. There is no quick fix, and it takes dedication, but by explaining the process to your client and by being transparent about how long it will take, you can set realistic expectations and avoid disappointment. As was with my case, in the long run, results will speak for themselves. Dannemking.com spaandclinic.com.au | 65

Lip

Service What does the ‘perfect lip’ look like in 2019?

ust as brow shape trends come and go, so too do those for lips. In years past, the only lip trends that we could conjure up were those based on makeup – lipsticks, colours, textures, liner techniques, and using contouring, ombre, over-lining and under-lining in order to manipulate shape. Now, through the joys of filler, lip shape trends are more flexible and versatile than before, and the choice of quality product on the market and widespread popularity has really allowed the freedom for skilled doctors and nurses to perfect their technique and create cushiony, dreamy lips for their clients every time. We find out from the experts what it really means to create the perfect lip using dermal filler in 2019.

Dr Edwina Morgan – Medical Aesthetic Practitioner

My mantra when it comes to lips, is “subtle but significant.” My patients come to see me as I approach lips in a way that ensures the natural lip shape is showcased, whilst providing more of a “hydration” rather than projection. All too often we see lips that are too large for the proportions of the face. I carefully assess and consult my patients to ensure, firstly that lip filler is appropriate, and secondly, that it will keep the balance of their facial aesthetic and profile. I use a variety of different fillers to assist me in this. For a young lip, I can use a firmer product, as I am just enhancing the natural volume and integrity. In a more mature lip, I use a more supple, hydrating filler, which everts the hidden lip’s body, whilst soothing out the fine lines and wrinkles, literally hydrating the lip. I am also careful to assess any volume loss in and around the mouth area, and will restore this if needed, as during the natural ageing process, our bony structure decreases.

Chontelle Roberts – Registered Nurse/ Cosmetic Injector

Current trends for lip filler have greatly changed from what was in fashion 1-2 years ago. The ideal look that is being asked for by clients is ‘a change that others can’t pick’. Plump lips are certainly still requested, but I believe that times have now changed. Subtle and slight changes are becoming the most 66 | SPA+CLINIC

common requests. A perfect step in the right direction is that clients are aware of facial proportions even before their consultations, so they understand that lip filler should be in combination with other injectable treatments to create an overall ‘natural’ result.

Dr Kate Jameson – Cosmetic Physician

In my opinion the perfect lip transcends any trends and ultimately is dependent on the patient, their ethnicity, their natural proportions and of course their aesthetic goals. Traditionally cosmetic doctors have thought in terms of the phi ratio, the top lip being slightly smaller than the bottom to a ratio of 1:1.6 but this doesn’t work for everyone. What is right for one person may not be right for another. We have also seen trends with larger top lips, equal proportions and of course the Kardashian-fuelled trend of overinflated lips. Ultimately the perfect lip needs to be anatomically correct. With definition to the vermillion border, a lack of fine lines and wrinkles around the lip, smooth contours, full lateral pillows to the bottom lip and a defined Cupid’s bow. The profile needs to be balanced from all angles. My patients generally seek a natural enhancement and prefer softer fillers rather than firmer volumising fillers. That being said I love to slowly build volume over multiple sessions and work with the patient to get to their desired result, whether that be a fuller lip for my younger patients, or restoring lost volume and hydration in an older patient.

Dr Jonathan Hopkirk – Medical Director, Laser Clinics Australia & New Zealand

Lips are an incredibly important facial feature. In my opinion they are the balancing platform with regards to facial aesthetics. Too little

Aesthetics

volume can give the appearance of a lengthened lower face however, too much volume can distract from other facial features. My patients come to me as I really like to make lips look as beautiful as possible without making them look like they’ve been ‘done’. I focus on ratio balance, symmetry, definition and overall volume which is accommodated well by the patient’s face. Being a male myself I also get entrusted with a lot of male patients and lips are definitely trending among other anti-ageing treatments. Simply getting cosmetic injectable treatments does not emasculate you and there is nothing immodest about wanting to look fresh. A patient’s face is beautifully unique and I always endeavour to keep it that way just with a little guidance along the way.

A New Range of Active Probiotic Skincare for Even the Most Sensitive Skin BEST

MOISTURISER SENSITIVE SKIN 2018

Danielle Walker Registered Nurse/ Cosmetic Injector

At Le Skin Code we prescribe soft lip fillers and anti-wrinkle injections to enhance shape, improve lip volume and peri-oral structure, all of which decline and change with age. The approach to lip augmentation today is to accentuate one’s unique, natural lip characteristics without trying to change shape or create excessive volume. Pouty lips were all the rage a couple of years ago but more recently our clients are requesting more subtle results and want natural volume that helps to pronounce the vermillion border, Cupid’s bow and philtral columns. It’s all about creating soft, subtle results over time that are in balance and harmony with other facial features.

Bridget Savage Registered Nurse/ Cosmetic Injector

Gone are the days of big and unnatural looking lips. People are now moving towards a total face approach where the lips are in complete harmony with other facial features. The perfect lip should be natural-looking and undetectable from all profiles. The shape can be big or small, however it’s essential to work with the patient’s natural lip shape and enhance what they already have, while ensuring the lips are in proportion with the rest of the face. When it comes to texture, the lips should be soft and flexible so the patient is not limited with dynamic actions. They should look and feel natural both on animation and at rest. We find that our patients are asking for a more conservative and natural looking lip, and that’s exactly what we aim to deliver. From both an aesthetics and safety point of view, this is the best possible outcome for our patients.

Tested on people with: Acne, Rosacea Perioral Dermatitis Sunburn Pigmentation Eczema

AMPERNA ® h arnesses th e power of probi oti cs to h elp rebalance and transform ski n.

✔

Helps PROTECT the skin from free radical damage & bad bacteria.

✔

Helps SOOTHE inflammation & redness.

✔ ✔

Helps REPLENISH moisture. REJUVENATES by helping to reduce fine lines & wrinkles.

Te s te d on r e al pe ople w i th r e al s k i n c on d i ti on s . “A MP E R N A ® p r odu c t s h a v e c om p le t e ly c h a n g e d my li f e . N ot on ly doe s A M P E R N A ® U l t r a G e n t l e S o o t hi ng Cl eanser r e m ov e d a i ly bu i ld u p bu t w a t e r p r oof m a k e up as we ll! D oe s n ’ t le a v e y ou r s k i n d r y bu t g i v e s y ou t h e be st f e e li n g of f r e s h c le a n s k i n . ” A l a n n a Pa t t e r s o n , S y dney

A u s t r a li a n M a de & O w n e d At t r a c t n e w c u s t om e r s w i t h t h e a w a r d- w i n n i n g A M P ERNA ® r an ge . View before and afters + testimonials - www.amperna.com C O NTA C T U S : P h : + 6 1 4 1 2 9 7 8 0 3 0 | E m a il : in fo @ a m p erna. co m M a il : A M P E R NA Re t a il , P O B o x 5 5 2 , S u r r y H i l l s, N S W 2010

Aesthetics

Hair Be Gone

What’s new in the world of hair removal and why there is no one-size-fits-all approach.

air removal remains one of the most popular cosmetic treatments with over 1 mio laser hair removal procedures being performed every year in the US alone. For those that don’t want to or can’t have laser to remove stubborn hair permanently, there are of course other ways including waxing, shaving, or hair removal creams. A recent research study conducted by Nair Hair Removal found that the average Aussie woman will spend up to $40,000 on hair removal in her lifetime – the equivalent of a car. But it’s not only the money spent that is quite mind-boggling, it’s the time that women spend - approximately 650 hours of their lifetime, equating to 27 full days, removing unwanted body hair from their legs, underarms and bikini areas, according to Nair. Moreover, women said that they are prepared to spend up to seven per cent of their annual income to be hair-free. These statistics reinforce the importance of offering hair removal services at your spa or clinic, but what method do you need and what are the latest trends? According to Founder of Daniela Costa Brows & Beauty and Nair Ambassador, Daniela Costa, “waxing is definitely the most popular hair removal method among both females and males. It’s better for removing hairs from larger areas at once and is also more effective with a longer lasting result. It’s also really popular for people who are still cautious about laser hair removal.” While Brazilians were all the rage in the 2000s, it’s still popular, but women are starting to allow a little bit more hair than none at all. “For women, there’s been a slight change in preference for a G-string and bikini wax but the majority still prefer a Brazilian and having all hair removed,” says Costa. “Men are moving towards general maintenance and grooming to tidy their body hair including keeping their hair trimmed and clipped, as opposed to completely removing it all.” While Laser Hair Removal works great on a lot of people, Costa stresses the fact that practitioners need to find alternatives for those that are not suitable. “Those with white, grey or fair coloured hair will find that laser hair removal is not suitable for them. As laser transmits a light to pick up the pigment of hair follicles, the 68 | SPA+CLINIC

Daniela Costa at her salon

laser machine cannot detect and pick up the pigment from fair coloured hair. Those with tanned or darker skin are also advised to speak to their laser technician prior to any treatment as certain settings of the machines aren’t suitable to use on their skin type,” the hair removal expert says. “Laser hair removal is also advised against people who have recently been exposed to sun (within a 14 day period) or are taking a medication that will make skin photosensitive. Waxing, tweezing, depilatories (including Nair Sensitive Hair Removal Cream with Coconut Oil), threading or electrolysis are great options for people who cannot be treated by laser. These options are generally more low-risk than laser and can still achieve effective and long-lasting results.” Of course having an experienced and qualified practitioner is crucial for great hair removal results, but what about pre- and post-treatment care? “Pre- and post-treatment care is actually very similar,” says Costa.

“For pre-treatment care, keep the treatment area hydrated and exfoliated to remove any dead skin. This also helps to ensure that any short hairs are pushed through the skin. On the day of hair removal, keep the area clean and free of any moisturiser. I always cleanse before any treatment but this also helps. “For post-treatment care, don’t use hot water for 24 hours in order to close up the follicle. Keep the area cool and use an antiseptic lotion (like aloe vera or tea tree) to kill bacteria and soothe any inflammation. Once a week, exfoliate the area and keep the skin hydrated to avoid any ingrown hairs. At home, I highly recommend the new Nair Leg Mask to use in between treatments. It exfoliates and hydrates the skin and can help maintain smoother legs (or arms!) for longer.” Making your clients understand that the treatment doesn’t end with them walking out your door, but that they need to follow post-care instructions will ensure satisfied, happy clients that are sure to come back.

Restoring Glow to your Patients. Delivering Growth to your Practice. 2.0

The Best Just Got Better

HALOTM | 1 month post 1 tx photo courtesy of AesthetiCare Medical Spa

HALOTM | 1.5 months post 1 tx

As the combination of HALO laser technology allows us to target issues that affect the epidermis and the dermis, we can achieve outstanding results that are comparable to aggressive ablative technologies with minimal downtime. We are able to treat all skin types and color because we are able to adjust the parameters of both the non-ablative and ablative components providing a safe and effective treatment. John Relic, MD Dermatologist, Australia

photo courtesy of Summit Plastic Surgery & MedSpa

Addressing your Patients’ Common Skin Concerns with the Power of Light! with

CoolComfort TM Technology

FYBBLTM | 3 years post 5 tx photo courtesy of Robyn Siperstein, MD, FAAD

Compared to other IPL technologies BroadBand Light™ or BBL from Sciton has made skin rejuvenation much more comfortable for me, largely because the technology has been easier to use, it is faster, and treats a larger spot size. Patrick Bitter Jr., MD, FAAD Dermatologist, USA

FYBBLTM | 3 years post 7 tx photo courtesy of Swan Dermatology & Aesthetics

Learn More at: www.Sciton.com.au

925 Commercial Street, Palo Alto, California USA 94303 • Phone: +1 (888) 646-6999 • Email: anz@sciton.com • ©2019 Sciton, Inc. All rights reserved. Sciton is a registered trademark, HALO and Forever Young BBL are trademarks of Sciton, Inc.

Software Superstar Who is your biggest asset in your business? Someone you can always rely on and who makes your life easier? If your answer isn’t ‘my management software’, you just haven’t found the right one yet.

70 | SPA+CLINIC

Technology

Brought to you by

f you’ve been in the industry for a while, you may remember the days where your spa or clinic software consisted of a book, a pen, and maybe a few highlighters or sticky notes here and there. It may have been simpler times, but there is no doubt that time and technology advancements have been a blessing in terms of admin tasks. Nowadays, not only can you easily book in patients for treatments using your software, but you have useful reports at the tip of your finger. Want to know how much money you made this week and how that compares to the same week last year? Imagine trying to figure that out using books – it would take you hours. The right software simplifies your work, and ideally, saves you a lot of time. Having all the information you need on one screen with the option of accessing that information remotely, can be a lifesaver. But with so many options out there, it can be tricky to find the right software for your business, which is why we’ve put together an overview of four market leading software providers, all useful in their own way, so you can have a look at the features, compare, and get a good idea of what you need (and want!).

Need An Accounting Angel? A good booking software is going to make your life much easier, but of course it’s not going to take away the accounting side of business, such as data entry and keeping track of receipts. If numbers aren’t your thing, Sarah Laruffa, CEO of Accounting Angels can help. Whilst there are a lot of bookkeepers out there, Accounting Angels has put the time and effort in to learn about the beauty and spa industry in order to bring in the processes that make your business work - no matter how big or small it is. According to Sarah, “a client doing hair removal at home may not get the same professional result as in-salon, and bookkeeping is the same. Anyone can buy a Xero subscription, and while it will give you the tools to do your BAS and pay your staff, and it will even help you work out if you’re profitable, you’re going to need the accounting knowledge to know how to use the tools and get the most out of them.” Some of the benefits of working with Xero and Accounting Angels as a package together are: • More time to work on your business rather than fussing with receipts • No more data entry • No more ATO notices that are scary and unsettling • Flexible packages built just for you and your business • No unknown bills, complete peace of mind of how much you’re paying every month • A better knowledge on how your business is running financially and a clear understanding of your numbers in a real way Accounting Angels are gold Xero partners with packages starting from as little as $37. For more information, visit accountingangels.com.au

spaandclinic.com.au | 71

Technology

Kitomba Our software in a nutshell Designed specifically for the hair and beauty industries, Kitomba has everything you need to run a successful salon, spa or clinic, supported by the free, unbeatable support you want.

Who it’s suitable for Kitomba is perfect for salons, spas, medispas, and clinics with one or multiple locations.

Key features Kitomba has been designed to drive your success, no matter which stage your business is at. Our essential features help you run your salon, spa or clinic day-to-day while advanced features will help you delight clients and take your business to the next level. • Industry-focused appointment book • Client cards with photos • Efficient point-of-sale including concessions and vouchers • Fully-featured online booking • Automatic and campaign marketing • Industry-leading reporting • Effective stock management • Loyalty programme • Customisable client forms • Memberships and online store with Salon Pay • Online vouchers • Concessions

Why you will be more efficient Kitomba has a range of features to support staff performance, organisation and efficiency. With access to all the features and information they need, your team will be well-placed to excel.

Daily appointment list

Timetables and Rotas

Time Clock and Time Sheets

How we support you

Each of your staff members can view a list of their clients, for the day, yesterday and tomorrow, on their phone so they always know where they’re at. It also includes any important details they may require, reducing the need to check client cards.

Take the manual work out of your payroll process and save time. Time Clock allows your staff to quickly clock in and out each day, accurately recording your staff ’s working hours. Time Sheets calculates your staff ’s hours, breaks, and leave, which they can review themselves, and are ready for approval and export into your payroll system.

Targets

Motivate your team to achieve great results with fully customisable staff targets. You can create different weekly or monthly targets for each staff member, or the same targets for everyone. Plus your staff can track their progress in real-time on any device.

Organise your team with Kitomba’s Timetables and Rotas. Specify their availability in your appointment book and use custom time for training or admin. Plus manage staff leave, sick days and public holidays, so you and your team are always organised.

Providing our customers with free, unbeatable support has always been important to us. Our dedicated support team is available to help you 7 days a week including after hours and weekends because we understand you don’t just work 9 to 5 Monday to Friday. You can call, email or chat with us online - whichever you prefer. Whether you’re new to Kitomba or have been with us for years, we also have a range of training options to suit you and your team. Our Kitomba trainers will get you started with Kitomba’s core features and also offer refresher and advanced training if you’d like to take your business to the next level. We also have Kitomba University which provides free training that focuses on helping you and your business be more successful by giving you access to the resources, advice and support you need.

Where you can access it Kitomba software is installed on your salon, spa or clinic’s computer. It gives you access to all the information and features you need. Being an installed solution ensures it’s fast and reliable, even if your internet is slow or experiencing outages. Kitomba 1 provides cloud access to your Kitomba. This gives you and your team access to the key features you may need on-the-go, from anywhere, at anytime. Kitomba 1 is available via any web browser on your computer, smartphone or tablet. Kitomba.com 72 | SPA+CLINIC

Technology

Timely Our software in a nutshell Timely is a salon, spa and wellness software that helps businesses elevate their client experience. Timely provide over 11,000 customers worldwide with the tools to ensure every little bit of client contact is exceptional from booking through to follow-up.

Who it’s suitable for Timely is suitable for salons, spas, medispas, or clinics.

Key features • Our online booking that allows businesses to accept online deposits which help reduce no shows • Increase your bookable time by up to 48% with online booking that automatically minimises gaps • Online booking buttons can be added to your website, Facebook or Instagram • Mobile app - you can run your business from anywhere • Automated two-way SMS and Email messaging & marketing (allocation included in the price of most packages) • Ability to take, upload and share photos and documents • Consult app - a free customisable digital forms app that is perfect for any business where capturing client consent is important. As well as being great for consultations, patch-testing, waivers and more, it allows new client records to be automatically created in Timely. • Complete stock ordering; order directly from your preferred suppliers

• S mart integrations, including Afterpay, Xero, Zapier API, Google Tag Manager and more • Point of sale -seamlessly process sales, online or instore. Full payments and/ or deposits • Gift vouchers and discounts • Ability to easily switch users and control access

Why you will be more efficient • Our sophisticated iOS app lets all salon owners and staff manage the business from wherever they choose to be, from managing appointments to messaging clients and taking payments. • Our minimise gaps feature maximises staff

productivity and profit by only showing online booking availability before and after booked timeslots. • Our Consult app enables businesses to build forms for clients to complete. From consultations, client intake to patch testing and consent – the options are endless. There are a range of questions types from free-field to multiple choice, as well as client signature fields to capture consent. • Our sophisticated automated marketing improves efficiency (no more manually messaging clients), reduces no-shows, creates an exceptional client experience with reminders, thank you messages and aftercare instructions, and increases profit with rebooking, reconnect and review messages.

How we support you In-app, email, live-chat and phone support. We also have a dedicated customer success team which help manage the transition to Timely. “Timely is super easy and has so many options for reporting. I love that I can access it on my laptop when I’m in the studio and also on my phone for when I’m out and about. With Timely’s online booking, I never miss an opportunity! The support is great, super efficient and real!” - Kellie, Omrah Creative

Where you can access it Timely is cloud-based software so can work on any device. Gettimely.com spaandclinic.com.au | 73

Technology

Shortcuts Our software in a nutshell Shortcuts’ software is a suite of on-premise and cloud features which are super easyto-use and designed to help you do better business, increase your profits and reclaim your work/life balance.

Who it’s suitable for Our user-friendly technology will suit a wide range of aesthetics businesses, from boutique clinics with a few employees to high-end spas with multiple locations.

Key features We have so many features for beauty salon, spa and clinic owners that help you offer an amazing experience to your clients. • V isual Treatment Records - Often providing your guests with the high-quality experience they deserve can come down to simple yet practical tools such as Visual Treatment Records. This feature is the perfect way to track clients’ progress over time and capture before and after shots. Features such as Contraindications enable you to put your clients’ safety first and show them that their wellbeing matters to you.

• Cloud Appointment Book - It’s no secret that your guests appreciate discretion around the specifics of their treatments. When it comes to rebooking, they may not feel comfortable asking about additional services at the front desk within earshot of other guests. The Cloud Appointment Book lets you have a confidential conversation and book their next appointment in complete privacy. • Cloud Reporting - Our latest cloud feature, Cloud Reporting, makes it easy to understand how your business is really performing and focus on making it a sweet success. This bright and colourful dashboard is packed with all the reporting essentials you need, broken down simply. Cloud Reporting isn’t just about keeping tabs on everything from sales to re-bookings to your trading summary – it will help you figure out if you’re doing well or if you need to improve, based on your previous year’s results. Helpful little indicators show you how much you’re up or down year-on-year, so you know if what you’re experiencing is an annual pattern or a one-off lull. Cloud Reporting is available at your fingertips wherever you happen to be, on your smartphone, tablet or computer.

Why you will be more efficient Software is designed to make your life and your employee’s lives so much easier and more efficient! Your staff can access the Cloud Appointment Book from a tablet or mobile phone to check client details 74 | SPA+CLINIC

and rebook appointments, so they don’t need to run back to the front desk. They can also upsell services and products to your guest in the treatment room using the cloud upsell feature, ultimately saving precious time and giving your guests a more seamless experience. Cloud Reporting on the other hand empowers your staff to keep track of their own success and monitor their progress all from their mobile phone. They can see their KPIs and see how they’re performing right from the palm of their hand. It does wonders to keep them motivated and encouraged to achieve their goals!

How we support you Support for our customers is at the core of what we do. We believe in providing the best support possible, which is why we offer 24/7 support across our three global head offices in Australia, the USA, and the UK.

Where you can access it Absolutely! We have wide range of cloudbased features so you can keep in touch with your business anywhere, anytime. The Cloud Appointment Book and Cloud Reporting are just two examples of our popular features which can be accessed from anywhere in your spa or clinic, and when you’re on the go. Being able to take your software system from room to room gives you the flexibility to provide that personalised touch for your clients, while freeing up your front desk. shortcuts.com.au/spa-and-clinic

Technology

Genie Solutions Our software in a nutshell Trusted for over 20 years, Genie Solutions offers practice management software for medical specialists. Genie is their marketleading desktop software, Gentu is their maturing cloud software product, and they are currently developing a patient portal in the cloud that both products will connect to.

Who it’s suitable for Genie and Gentu are suitable for Plastic Surgeons and many other medical specialties.

Key features that benefit Plastic Surgeons include: • Automate letter writing • appointment reminders • scanning, prescribing and more to keep your administration overhead as low as possible • Drawing module

• Pasi scores • Stock modules (ability to count your stock by sale) • SMS • Patient Portal will allow you to send online new patient registration forms • Referral source reporting to help with marketing activities • Letter templates • Accessible from any device (Gentu benefit)

Why you will be more efficient Our software helps staff be more efficient in many ways, keeping administration overhead as low as possible: • Letter templates • Accessible from any device (Gentu benefit) • View and manage your workflow at a glance • Create personalised templates to streamline correspondence

• Receive pathology and radiology results straight into your software • Integrate with Medicare, DVA, ECLIPSE and more • Reduce no shows with automatic reminders and confirmations

How we support you Our customer support team is Australianbased. They are available to assist you by phone or email 7am-7pm (Monday to Friday). If you have any problems or questions, they are on-hand to provide knowledgeable support and get your work day back on track.

Where you can access it Gentu works seamlessly on any device and Genie can be set up with a web-based portal to be accessed on devices outside of your practice. Geniesolutionssoftware.com.au

DEDICATED We’re dedicated to ensuring the success of beauty businesses. Kitomba’s extensive experience in the hair and beauty industries means we understand what you need to run a successful salon, spa or clinic.

www.kitomba.com 1800 161 101

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Scale and Clean

- And Inject Dentists are no longer just doing general dental work. Instead, creating perfect smiles with the help of injectables is on the menu.

hat makes a beautiful smile? It’s more than just straight, white teeth – something that dentist Dr Fadi Yassmin from Sydney based dFY Dental would attest to. He is what many would call a ‘next generation dentist’, treating so much more than cavities and crooked teeth. When patients come to his clinic in Glebe, Dr Yassmin uses cutting-edge technology to create a tailored approach for each person, often including Invisalign, teeth whitening, and injectables – all treatments that aren’t necessary from a medical perspective, but can make a world of difference from an aesthetic perspective, and therefore boost people’s confidence immensely. Dentists injecting botulinum toxin and filler are becoming more common, and according to Dr Yassmin, the education and training that dentists go through perfectly qualifies them to offer injectable treatments. “There are several academies that provide overall comprehensive training for dentists. In Australia there is AADFA which have been around for over 10 years and provide comprehensive training for dentists in this space. In the US there is the AAFA which also has a holistic approach and caters for dentists and medical practitioners. By training dentists there is a premise of a thorough understanding of the head and neck region, skills which have to be studied and acquired separately. Our intimate knowledge of facial anatomy combined with the skills we acquired through our advanced training around the globe puts us in a uniquely advantageous position to 76 | SPA+CLINIC

design an outcome and implement the right strategy to achieve it,” says Dr Yassmin. Some of the ‘issues’ that patients have that are not directly affecting their oral health, but rather create an asymmetry or ‘disturbance’ to their smile are gummy smiles, downturned smiles, jaw muscle tension and over active Masseters, temporal muscles and jowls. All of these concerns can be treated with botulinum toxin if administered correctly. Moreover, filler can reduce perioral folds or enhance lips. Patients are increasingly savvy when it comes to injectables with many asking for their jawline to be treated, but for those that come in for an oral treatment only, Dr Yassmin isn’t afraid to suggest injectables if he thinks the patient will benefit from it. “When you are confident in delivering these services, it is quite easy to suggest if the patient needs it,” he explains, “We call it ‘framing the smile’.” Once Dr Yassmin has changed a patient’s smile – and therefore made a huge change to their entire appearance – friends and family often notice and want the same thing done. “Word of mouth is a main source of referral. Once friends see the results, there is a real interest in a dentist providing these

services. Whilst the rest of the cases are usually at the end of complex dental rehabilitation and reconstructive dentistry,” he says. And just what a difference he can make is apparent when looking at some before and after images. For patients with severely damaged or missing teeth, Dr Yassmin uses a technique called ‘All On 4’, which uses dental implants to fill in the gaps caused by missing teeth, by fixing a small titanium screw into the jawbone, which effectively replaces the missing tooth root. This makes bridges a thing of the past. In the case of the male patient above, All On 4 recovered a full set of teeth, but the makeover was perfected with a bit of botulinum toxin in the lower left side of his mouth to correct his jowl pull. A smile exposing too much of the bottom teeth can also easily be treated with a bit of muscle relaxant injections, thereby restoring a more youthful, relaxed smile. It’s obvious that a visit to the dentist doesn’t have to be a dreadful experience anymore. People choose to see their dentist, not just for a scale and clean, but to enhance their appearance by improving their smiles – including lips and jawline. It’s no surprise then that dental clinics make an effort to create a space that’s inviting, modern, and comfortable – gone are the days of hospital aesthetics. It goes to show that medispas and the merge of non-invasive and invasive cosmetic treatments in one place are still on the rise. People want it all and they want it now, if that means combining their regular dental checkups with injectable appointments, it’s seemingly a welcome option to have.

Be amazing at what YOU do. Leave the numbers to US. Plug-in bookkeeping for small business. We believe above all else you got into business to do what you’re GREAT at and what you LOVE! We are 99.99% sure that is not bookkeeping. Businesses run best when you focus on your genius and allow the rest to be done for you; that’s what we do… We take the bookkeeping, accounts and GST side of your business off your hands, whilst still giving you total visibility of your numbers. What does that give you? Time to focus on and grow your business and truly wow your customers Less stress in your business No more dreading letters/fines/late notices from the ATO Clarity on whether you’re making money. Let’s face it, that’s why you got into business, right? Your business partner or even wife/husband/girlfriend/boyfriend will no longer be stressed and hassling you for your receipts; we’ve been told we save relationships! More time with your family and loved ones

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Visit us at the Advice Hub at Sydney Beauty Expo

Dream Devices We speak to some of Australiaâ&#x20AC;&#x2122;s leading practitioners on what their favourite aesthetics device is, and what makes it so special.

78 | SPA+CLINIC

technology

Brought to you by

e all know that there are some pretty spectacular aesthetic and laser devices on the market, and we’ve all seen some incredible results. But the fact is, there are an overwhelming number to choose from, they all do different things, and they are all winners in their own rights. It’s no longer about choosing the ‘best’, it’s about selecting the workstations that offer amazing results in the areas that you, as a clinic and as a practitioner, want to specialise in. Other criteria to factor in when choosing a device are, of course, patient safety and customer service. In order to make sure your device is safe to use,

and that it will have regular maintenance check-ups, it is important to buy devices from trusted brands and distributors. The device companies we feature in our magazine offer reliable equipment and exceptional customer service, such as Cynosure, the leading developer and manufacturer of a wide range of lightbased aesthetic and medical systems. Cynosure has been helping physicians and aesthetic business owners to capitalise on unique opportunities in the aesthetic laser market since 1991. To find out more, we put some of the industry’s best and brightest to the test by asking the question “what’s your favourite device and why?

spaandclinic.com.au | 79

technology

What’s Your Favourite Device And Why? Dr Susan Austin Austin Clinic I chose Vivace because of its ability to treat a wide variety of skin conditions. I love that it treats skin laxity, fine lines, scarring, large pores and even active acne. The Vivace RF needling treatment is quick, virtually painless and has almost no downtime, which is exactly what my patients want.

Dr Kate Jameson Youth Lab My workhorse device is our Sciton BBL. This is a phenomenal piece of technology which allows us to treat almost every skin concern, from pigmentation, redness, vessels, acne, hair reduction and ageing, it really covers all bases. It delivers consistent results, with a high safety profile and our patients LOVE it. I personally have 3-4 per year, it is my go-to for healthy skin.

Sofia Amirova Amirova Cosmetic Clinic My favourite machine that we offer in the clinic is Venus Versa. Venus Versa is the latest, most innovative and sophisticated equipment I have ever worked with. This machine targets wrinkles, pores, poor skin texture, pigmentation and rosacea, to name a few. Its results are incredible and I believe it’s a game-changer in the aesthetics industry. 80 | SPA+CLINIC

Kelly George Kelly George Aesthetics The Candela GentleMax Pro has been an amazing addition to my business. It’s dual functionality (laser hair removal and skin treatments - vascular, pigmentation and skin tightening) means we can offer a variety of treatments from the one device. As a result, the ROI is exceptional.

Dr Naomi McCullum The Manse Clinic The device I can’t live without is my Sciton Joule. The results it can get on pigment, sun damage, freckles, wrinkles and texture is brilliant. I love the BBL and the ablative laser resurfacing. Nothing compares with ablative laser when it comes to textural improvement. I wish more patients would find that 5 days downtime is so worth it! If they can’t, they can always have regular BBLs :)

technology

Dr Bruce Williamson SkinSmart Medical I love my Fractionated CO2 Laser – with this technology I can achieve more skin rejuvenation than with any other device in my practice. I have the Deka SmartXide DOT fractional CO2 laser system which delivers dots of laser energy to the skin in a precise pattern of points with the spacing and intensity of the dots varying, depending on the conditions being treated. The thousands of tiny thermal injuries produced by the laser, stimulate collagen synthesis as part of the healing process. This results in an improvement in skin quality, a reduction in fine lines and a younger, more even appearance.

Dr Saras Sundrum

Dr Phoebe Jones Concept Cosmetic Medicine Ooh this is so hard! Probably the Laser Genesis (Cutera excel V). For me I love that it helps with redness and collagen stimulation and it feels beautiful at the same time.

Dr Saras & Co Annandale At the moment my favourite device is my Cynosure PicoSure Laser. I have had my laser for four years and it has been a great success, so much so that I have bought a second laser! It is a laser which can be used on young and old, men and women for treating many concerns such as large pores, pigmentation, signs of ageing and sun damage, for tightening skin, wrinkles and acne scarring. It is a fantastic treatment for total skin revitalisation for the face, the body, the neck and décolletage. I love using my PicoSure laser on my patients because there is very little preparation before treatment (possibly some anaesthetic cream to be applied), very little discomfort during treatment and, other than using some ice packs to cool the skin down afterwards, there is not much downtime or aftercare! It is also the first laser that is truly colourblind - it can be used on skin of all colours. You know you have a winning treatment when patients come back for further appointments without you having to remind them.

Dr. Ian Chinsee Melbourne Cosmetic Avenue There is no other machine like Emsculpt – no needles, no downtime, and it just works. I don’t know another way to get the equivalent of 20,000 crunches or squats. Patients have seen amazing results with regard to increased muscle definition, strength, and fat loss in my private Brisbane clinic and so I have just installed another down in Melbourne at Cosmetic Avenue. The number of clinical studies that show its safety and effectiveness should make any clinic feel they and their patients are in safe hands. It is the hottest machine in the industry right now and I’m extremely excited to be a part of that.

spaandclinic.com.au | 81

heading Technology

Continuous client care throughout pregnancy and beyond.

Keeping Up With

The Devices

It’s one thing to want to offer the latest device technology to your clients, but another to be able to afford to. Purchasing a device can often set you back a six figure amount – money that most businesses can’t afford to spend, so what’s the solution? SMECash explains.

At Pregnancy Massage Australia® we believe a pregnant client is a client for life, not just while they are pregnant. Our Certificate of Pregnancy Massage is a specialist course that covers appropriate massage techniques and styles of application suitable for each trimester. Give your spa, salon or clinic therapists the opportunity to develop their skills, so you can offer personalised therapeutic massage to your pregnant clients during their pregnancy and beyond.

For more information or to enrol

1300 773 462

pregnancymassageaustralia.com.au

ou operate a clinic or medispa that provides professional services to your clients. Recently, your attention was drawn to a device that could add a new service to your current salon packages / menu. This equipment is the latest of its type with all the additional features that would give you some competitive advantage. From your research you have calculated how much you can charge per service, how it would slot into your current treatment procedures, which customers will benefit from this new service and who would be prepared to pay a little extra to receive it. Paying for the machine in one lump sum could majorly affect your shor t-term cash flow, but you know this new device would generate more business. Ideally, it would be beneficial if loan repayments were evenly distributed because you know how many customers are needed each month to pay the loan plus fur ther add to business profits. SMECash makes this possible. It can provide you with an affordable loan spread over a period of time that suits your cash flow and supports business growth in the long term. All specialised salon/spa equipment is part of Equipment Finance, just one of the seven financial solutions SMECash offers to businesses.

What does the practitioner do? Before even beginning to make a loan application, make sure that all business information is current, including the financials, company structure and business plan. Loan applications are generally slowed down due to borrowers not submitting up to date information. So be prepared! Research the device you wish to purchase and have this information in readiness for the lender, plus, if applicable, any optional extras. Be sure to have a firm price/quote from the vendor. When all preparation is complete, the digital online application process is relatively straight forward. Face to face meetings are generally unnecessary: documents, finance details and personal ID are uploaded and sent electronically. The online process means that information can be sent during salon down times, after work and on the phone. Of course, there are ample touchpoints along the way: online chat, email, phone, web page and the friendly customer relations people to assist you. Taking a loan on your new device makes business sense. The device can be working for you from day one, earning revenue and satisfying your clientele. Regular repayments supported by salon income is affordable and helps maintain a positive cashflow. Smecash.com.au

BUILD MUSCLE & BURN FAT NO SURGERY – NO DOWNTIME

EMSCULPT is the only procedure to help both women and men burn fat, while toning the underlying muscle.

VISIT EMSCULPT.COM TO FIND YOU PROVIDER

Results and patient experience may vary. Patients shown in the B&A pictures are within +/- 5 lbs of their original weight unless specified. As with any medical procedure, ask your doctor if the Emsculpt procedure is right for you. BTL Emsculpt is entered in ARTG, No. 316563. ©2019 BTL Group of Companies. All rights reserved. BTL® and EMSCULPT® and HIFEM® are registered trademarks in the United States of America, the European Union and/or other countries. The products, the methods of manufacture or the use may be subject to one or more U.S. or foreign patents or pending applications. Trademarks EMSCULPT®, EMSELLA®, EMBODY® and HIFEM® are parts of EM™ Family of products. Data on file.

Emsculpt_AD_Spa-magazine_A4_ENAU100 799-79EMCFMA2A4ENAU100

EMSCULPT.COM | INFO@BTLMED.COM.AU

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Tips to maximise your clients’ experience of cosmetic injectables Do you offer injectables at your business? You might want to refresh your staff’s knowledge on pre-treatment guidelines for patients, says MELISSA WHALEN of Jeune Cosmetic Medicine.

hen it comes to cosmetic injectables to reverse signs of ageing, the end result can be amazing, but complications can occur without the right pre-treatment guidelines. So it’s vital to ensure your clients can get the best of out of their experience. We all know the usual advice. Find a practitioner who you feel is on the same page as you. Make sure they are well trained and do continuing education. Ensure they are using quality products, but even with the best practitioner, things can go wrong if you forget to inform your patients well. Melissa Whalen of Jeune Cosmetic Medicine has 20 years’ experience in the field and advises "you need to get to know your patient’s face. Everyone reacts differently to the products. It can take time to get dosages correct, see how the skin reacts to treatment and so on. Even with 20 years’ experience I still get surprises.” Something to consider, for example, is the flu vaccine. “Many are unaware it is not advised to have a cosmetic injectable within 2 weeks of a vaccination,” says Whalen. “When you have a vaccination, your immune system goes into overdrive to make antibodies - great for making immunity to a disease but what it can also increase is your chance of making antibodies to your botulinum toxin making it last a shorter amount of time or not at all. It can also increase inflammatory reaction in your fillers.” Patients should not come to their appointment straight from an exercise session; they should wait at least an hour and make sure your skin is clean and make-up free. If they have been rushing or it is a hot day, it is a good idea to let them rest in a cool room for 15 minutes prior to injecting. This is a good time to apply local anaesthetic cream. “If a patient has had alcohol on the day, we cannot treat them. Not only does it increase the risk of swelling and bruising but you cannot claim consent. Alcohol can affect people’s judgement and according to the law you cannot say the patient had informed consent,” advises Whalen. 84 | SPA+CLINIC

We all know aspirin, anti-inflammatories and fish oils thin the blood and make bruising more likely, but did you know some of the other things to avoid? Green or peppermint tea, ginseng, ginger, garlic, onions, St John’s Wort, vinegar and oranges - all if had regularly in medium to large doses can also thin the blood and make the risk of bruising greater. Make sure you check if patients are on herbal medications or tea tonics as they will often not mention these in their patient information forms. It’s best for patients to avoid these for a week prior to treatment unless prescribed, in which case they will need to check with the practitioner who prescribed them. It is also important patients have eaten and are well hydrated before their procedure. “This is something we often forget to tell our patients before they come in. If they are nervous, have been rushing or have naturally low blood pressure and have a procedure, their blood sugar and blood pressure can drop and lead to fainting,” the Cosmetic Nurse says. With more fillers being done, there has been a marked increase in vascular occlusions including one incident in Australia of a filler treatment causing blindness. Ensure you always have Hylase available and a protocol in place for what to do if an occlusion should occur. Within your consent form and script, ensure Hylase is prescribed and consented for prior to any filler treatment. Make sure everyone within the clinic/salon is aware of the protocol. Finally, always ensure the patient has a way to get in touch with the treating practitioner. “The sooner complications are managed the less likely of an adverse outcome,” says Whalen, “and they never seem to occur in normal clinic hours.” Melissa Whalen is a registered nurse with over 2o years’ experience in cosmetic medicine. She is the owner of Jeune Cosmetic Medicine, a practice owned and run by nurses. Jeune gives affordable quality treatments to patients across Melbourne. jeuneascotvale.com.au

Candela Value Over 30,000 leading physicians worldwide are treating patients with our products.

Over 10 million treatments performed annually with our products.

Scientifically proven, with over 700 clinical papers published.

Over 40 years of combined experience in the medical aesthetic device market.

Australia and New Zealandâ&#x20AC;&#x2122;s largest premium medical aesthetic device company.

Three years warranty on all devices

Full manufacturer clinical training

Factory trained qualified technicians

Includes all servicing and customer support

Comprehensive marketing resources

Flexible finance packages

This is what we offer as a valued partner to your business. Your success is our success.

Visit us at candelamedical.com.au or call 1300 (CANDELA) 226 335

Beauty Expo Australia Special Offer Come and visit us at Beauty Expo Australia to learn about our latest technology and redeem the below voucher. Find us at Stand G133 on Saturday 24 and Sunday 25 August.

$15,000 Candela Voucher We would like to gift you with a credit towards your next Candela investment, to transform your clinic with the latest Candela technology. Expiry 25 August, 2019 Not to be used in conjunction with any other offer/promotion. Please bring this voucher to the Candela stand at Beauty Expo Australia.

ÂŠ 2019 Candela Corporation. This material contains registered trademarks, trade-names and brand names of Candela Corporation and its affiliates, including Syneron and Candela. All other trademarks are the property of their respective owners. All rights reserved.

To die for It is the most dangerous cosmetic surgery with 1 in 3,000 patients dying of complications – so far, only overseas. So how can we ensure Brazilian Butt Lifts are safe in our country?

lastic Surgery trends are constantly changing. While the 90s favoured small bottoms and large breasts, recent years have seen a return to medium-sized, more natural looking breasts, but the volume that was lost ‘up there’ went straight down to the buttocks. Big butts are a thing, not least thanks to the Kardashians who seem to have affected the entire medi-cosmetic industry and influenced an ideal of beauty that is sheer impossible to obtain without nips and tucks. Cue the Brazilian Butt Lift, a surgical procedure that applies fat grafting from one area of the body to the buttocks, thereby creating a bigger, rounder behind. Popularity of the BBL has skyrocketed in the past few years, with the American Society of Plastic Surgeons reporting a 10% growth in BBLs performed in 2017 compared to 2016. But along with the rising numbers of treatments performed, so too has the number of deaths related to BBLs risen. With people seemingly dying from BBLs every week, Plastic Surgeons all over the world have founded a task force to combat this trend. The so-called Inter-Society Gluteal Fat Grafting Task Force is a group representing leading clinical plastic surgery societies, including the American Society of Plastic Surgeons (ASPS), the American Society for Aesthetic Plastic Surgery (ASAPS), 88 | SPA+CLINIC

and the International Society of Aesthetic Plastic Surgeons (ISAPS). Additionally, two scientific societies, the International Society of Plastic & Regenerative Surgeons (ISPRES) and the International Federation for Adipose Therapeutics and Science (IFATS) are represented and provide scientific support. The efforts of the Task Force build upon a foundation of important work by the Aesthetic Surgery Education and Research Foundation (ASERF), the American Society of Plastic Surgeons (ASPS) Regenerative Medicine Committee, and the International Society of Aesthetic Plastic Surgery (ISAPS) Patient Safety Committee. The Task Force is an unprecedented collaborative effort to address a significant patient safety concern, investigate factors that lead to increased risk with gluteal fat grafting, perform scientific studies to improve safety and educate plastic surgeons. So what makes this procedure so dangerous? We talked to the Australasian Society of Aesthetic Plastic Surgeons’s President, Dr Tim Papadopoulos, to find out what Australian Plastic Surgeons are doing to ensure patients’ safety.

What makes Brazilian Butt Lifts so dangerous?

The cause of death is migration of fat (called emboli) that has inadvertently entered the

large gluteal veins in the buttock region and swiftly make their way up to the heart and lungs, causing patients to arrest and usually die either on the operating table or in the recovery room shortly after. These emboli are unique to the buttock area, as fat injections in the breast, face and thighs do not produce this same phenomenon. The gluteal veins' distinctive anatomy makes them especially vulnerable because they are big and thin, and only one tributary away from the inferior vena cava, which is the major vein in the body running from the pelvis to the heart. If a surgeon nicks one of these gluteal veins or they tear because of traction from the pooling of fat beneath the muscle, it will act as a siphon, sucking in fat around it, and ultimately sending fat up into the heart. This will cause electromechanical dissociation where there is an ECG trace but no palpable pulse. However, because these veins reside, predictably, below the gluteal muscle, the risk can be easily managed if you do not put fat within the muscle.

There have been a lot of BBL casualties overseas – do you think these could have been avoided? In every patient who has died, the autopsy revealed fat within the gluteal muscle and

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pooled beneath it. Fat should never be placed in the gluteal muscle- it should be placed in the fat between the skin and muscle only.

What do ASAPS and the BBL Taskforce do to ensure patient safety in Australia?

Setting up taskforces and suppor ting research to explore emerging issues to help guide the safe delivery of treatments to patients is an essential par t of what ASAPS does. As Specialist Plastic Surgeons, we never rest on our laurels as the industry and beauty trends nowadays moves at such a rapid pace that to do so would be putting not only patient safety at risk but you would quickly go out of business for being out of touch.

Are there any ASAPS members that perform BBLs?

Yes, quite a number of members of ASAPS perform BBLs. According to research by our BBL Patient Safety Taskforce, ASAPS members are performing the BBL procedure according to the international guidelines that were stipulated late last year by the InterSociety Gluteal Fat Grafting Taskforce. The Guidelines state that: • Fat should never be placed in the muscle. Fat should only be placed in the subcutaneous tissue. • If the desired outcome might require another procedure, then manage the patient’s expectations and discuss the possibility of staging (as often done with fat injections, hair transplants, etc.) • It is easy to enter the muscle during the subcutaneous injection unintentionally. Therefore, stay mentally focused, alert, and aware of the cannula tip at every moment; be vigilant about following the intended trajectory with each stroke and feel the cannula tip through the skin. • Consider positioning that can favour superficial approaches, such as table jack-knife. Use cannulas that are resistant to bending during injection and recognise that Luer connectors can loosen and bend during surgery. • The risk of death should be discussed in your informed consent process, along with alternative procedures (such as gluteal implants or autologous flap augmentation). • No published series of BBLs done with intramuscular injections is large enough to demonstrate it can be done without the risk of fat embolism.

• The subcutaneous plane has not been linked to pulmonary fat embolism. Until and unless data emerges that intramuscular injections can be done safely, the subcutaneous plane should remain the standard. • Fat injected into the subcutaneous space cannot cross the superficial gluteal fascia and migrate into the muscle; therefore, any intramuscular fat found at autopsy can be concluded to be the result of injection into the muscle.

In your opinion, should BBLs be banned?

Not necessarily. Like all surgery, BBLs are invasive and carry risk, although the risk for BBLs has been deemed the riskiest of all cosmetic surgery procedures with a death rate as high as 1 in 3,000 patients. It’s important to note that we haven’t had a death in Australia thus far. This may be due to the cultural and ethnic differences, perceptions of beauty regarding the buttock and high level of training for Specialist Plastic Surgeons. In the United States, the African-American and Hispanic populations have generally dictated their beauty norms

which promote bigger backsides and smaller breasts, so volumes of 1,500cc per buttock can be the norm. This is not the case in Australia, where women generally prefer bigger breasts and smaller backsides. Hence, the amounts of fat transferred to the buttocks are much more conservative, usually, in the range of 300-400cc (the size of a can of Coca-Cola) and all the Specialist Plastic Surgeons who responded to our BBL survey n Australia inject in the subcutaneous plane only. Generally, fat grafting to the buttock is all about giving shape, whereas, implants are used to provide the projection.

What can and should a surgeon that performs BBLs do to make the procedure as safe as possible?

As Specialist Plastic Surgeons, we have a duty of care to patients to ensure their safety. If you cannot do this, you should refrain from offering this procedure. Surgeons wishing to continue performing this procedure should strictly adhere to the guidelines above ie. fat should be injected only in the subcutaneous tissues (between the skin and muscle).

Before and after BBL by Dr Lanzer

MELBOURNE-BASED Cosmetic Surgeon Dr Daniel Lanzer performs Brazilian Butt Lifts every week and sees an increase in enquiries. “There has been a large increase in interest. The best results are seen with 360 degree liposculpture above the buttocks that brings the hips, back and so called shelf (very lower back) right in. This creates the curve shape. The fat is then injected. We do a few each week.” Having trained with expert surgeons in the US, Dr Lanzer stresses the importance of patient safety through using the right operating methods. “It’s critical that doctors only use the true tumescent method which was developed by a dermatologist. It allows safer fat extraction. The fat is collected in a sterile way never exposed to the air. Fat is only injected under the skin. Surgeons who inject into or under the muscle of the buttocks are risking patients’ lives. It could be 1:1000 - very serious. The safest method is [for the patient] to be awake, which can be done with this technique,” he explains. “We are now part of a world-wide group looking at this safety issue.”

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Treat the

Cause, Not the Symptom

Are your skincare molecules small enough to work on a deeper level? Founder and Director of Research and Development for Nourishing Biologicals, GEORGE E. SADOWSKI, M.D., explains what to look out for in order to be able to treat patients’ skin concerns.

ou can’t solve a problem without getting to the root of it first. While a facial may make your client’s skin look temporarily better, if you don’t understand why and how her skin is the way it is, and she doesn't use the right products, the treatment won’t benefit the client in the long term. The good news is that the reasons behind ageing are universal, and that skin is the only organ that is visible making it easy to assess specific problems. Studies show that the reason we age is due For a product to work it to inflammation and free radical damage. Free must follow the 500 Dalton radicals are unstable atoms that break down cells Rule. Simply put, the 500 and cause an imbalance between the damage

inflamed and sickly, and skin looking dry, scaly and discoloured. Implementing a comprehensive intake questionnaire is a good initial step to understanding your client’s history. The Dalton Rule stipulates that done and cellular self-repair known as oxidative history form should include questions about stress. Over time, our body is less able to fight smoking and alcohol consumption, severe molecules applied to the skin off free radicals, and ageing occurs. While free sunburns, amount of time spent in the sun, that weigh more than 500 radicals are produced naturally by our body’s any radiation treatments they might have had Daltons can’t penetrate the own metabolic processes, free radical damage on their face, and their diet. Armed with this skin to cause an effect. is sped up by environmental factors including background information, you will have a better exposure to toxins, air pollution, sun exposure, understanding of their ‘real’ age and the factors smoking, alcohol, and even specific foods. Free that have impacted how their skin looks today. radical damage can be minimised by eating a diet high in antioxidant Once you know your client’s history, you can use that information, fruits and vegetables, wearing quality sunscreen and avoiding excessive coupled with a visual inspection of their skin to get a clear picture of sun exposure, and simply healthy lifestyle choices. Darker skin what is going on and how to treat the problem. provides some protection against free radicals, but damage occurs Looking at the skin, note any redness, discolouration, brown across all races and ethnicities. spots, patches of uneven growth, bumps, fine lines, wrinkles and Since the effect of free radical damage is cumulative, it makes sense sagging. These are all signs of ageing and skin distress. Thankfully, that the older a client is, the more visible damage there is as well. But with the right products, the health and appearance of your client’s since lifestyle choices also play a role, chronological age is a guide, not skin can be improved. an absolute. In general, people start to notice skin changes due to The topical application of anti-oxidants and anti-inflammatory ageing around age 30. products can counter free radical and inflammation damage by jumpFree radicals are a cause of inflammation, the other component starting cellular renewal. This process is complex and many elements that contributes to ageing. Inflammation breaks down vital skin must be supplied to reverse the damage and initiate tissue repair. The protective proteins, collagen and elastin leaving skin cells key is to use products that really work. 90 | SPA+CLINIC

Aesthetics

Rezenerate NanoFacials are trending worldwide!

Skincare molecules need to be small enough to penetrate the skin

Blemishes and Tone But how do you know what works and what doesn’t? Every skincare line claims to produce results. For a product to work it must follow the 500 Dalton Rule. Simply put, the 500 Dalton Rule stipulates that molecules applied to the skin that weigh more than 500 Daltons can’t penetrate the skin to cause an effect. Because of this, formulas claiming to improve skin health must contain ingredients that conform to this rule or contain ingredients such as growth factors that work through cell receptors. Skincare products must also be formulated with toxic-free ingredients that can combat free radical damage and inflammation to truly treat the underlying problem of aging. This can be done using naturally occurring compounds such as anti-oxidants, antiinflammatories and growth factors. These types of ingredients work to prevent and reverse, rather than simply treat the inflammation. As a biologist and surgeon with over 30 years of professional experience, I came to develop a skincare company because most of the products I had tested over the years were ineffective, didn’t contain the active ingredients necessary to really work, and contained even toxins in some cases. Nourishing Biologicals is the result of painstaking research that uses Nobel prize-winning technology to create the most advanced skincare on the market. The system is simple, with just four products in the line. The L’Unique Miracular Facial Serum is designed to prevent and stop inflammation and free radical damage. It rejuvenates skin on a cellular level and is suitable for all skin types. There is a men’s version of the serum, designed for thicker male skin. Once you are controlling damage at a cellular level, you need to nourish and hydrate the skin to let it continue to grow and thrive. The L’Unique Skin Essence cream incorporates hyaluronic acid, peptides, and growth factors that promote the rebuilding of collagen, elastin, and new skin cells. The purpose of an eye cream is to reduce the signs of aging, fine lines, wrinkles and dark circles, and the L’Unique Miracular Eye Cream is that and more. With a deeply restorative bioactive formulation that revitalises tired eyes and rejuvenates skin at a cellular level, the product noticeably refines, brightens and lifts from the very first application, significantly improving the appearance of fine lines, wrinkles, dark circles and puffiness. You can’t solve a problem without getting to the root of it first, and this is solved with Nourishing Biologicals products through our sciencebased approach to combat the signs of ageing. George E. Sadowski, M.D. is the Founder and Director of Research and Development for Nourishing Biologicals, a leading skincare product company that utilises a science-based approach to combat the signs of ageing.

BEFORE

AFTER

Courtesy of Sole Luna Spa, PR - 4 Facials

Fine Lines and Pigmentation

BEFORE

AFTER

Courtesy of Lash-Angeles, Los Angeles, CA - 1 Facial

Pigmentation and Blemishes

BEFORE

AFTER

Courtesy of Sole Luna Spa, PR - 3 Facials

✓

NO Blood, Trauma or Down Time!

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VISIT OUR STAND F117 AT BEAUTY EXPO AUSTRALIA 1300 660 297 www.rezenerate.com.au

Cosmetics

Nailing It

For Decades Two of the leading nail brands, CND™ and MAVALA, are celebrating big anniversaries this year. CND™, the iconic nail brand that

revolutionised an entire industry with innovative one-of-akind products and collaborations, is proud to celebrate its 40th year and ruby anniversary in 2019. Born out of science and invention, CND™ has become a true pioneer in nail knowledge, breeding a creative freedom and cool confidence that has CND™ has partnered with Swarovski kickstarted worldwide colour trends for its anniversary and taken over fashion runways. Since 1979, CND™ has consistently led the category in innovation and passion. CND™ has chosen With the introduction of its CND™ SHELLAC® brand Swarovski® crystals 14-day wear gel polish in 2010, the CND™ brand became as its exclusive nail known for its flawless, high-gloss shine. embellishment ™ In celebration of the ruby anniversary, CND for all 40th has chosen Swarovski® crystals as its exclusive nail embellishment for all 40th anniversary events. In bringing together two world-renowned names in colour and ingenuity, CND™ is adding substantial sparkle to this year’s happenings. Celebrations include Premiere Orlando, an annual event where the worldwide beauty industry gathers in Florida to showcase new offerings to industry insiders and global distributors, a plethora of consumer and press events, as well as creating a unique Ruby crystal mix for CND’s 40th special prepack to be sold exclusively for nail professionals to share in salon. The brand will also host CND™ “Tiny Canvases – The Art of Nails” exhibit in Oceanside, California, the birthplace of CND™. “Our goal has always been to not only stay on top of the trends we see every year but also to showcase and elevate the art of nail design,” said CND™ cofounder and style director Jan Arnold. “As we celebrate our 40th anniversary, the passion and drive to take the industry to the next level is still just as strong as it was in the early days. Working with Swarovski® is a match made in heaven, and the next step towards continuing to build upon our great legacy as these are the only crystals our nail pros trust to elevate their creations to unimaginable heights. There’s a lot to look forward to, and CND™ has no plans of slowing down.” 92 | SPA+CLINIC

anniversary events.

MAVALA’s Anniversary Edition Hand Cream and bestselling shade ‘Wichita’

Swiss nail and skincare brand MAVALA is celebrating 60 years! In 2019, the Swiss family brand, which has become global while remaining small, is happy to celebrate its diamond anniversary. Since the invention in 1959 of the first nail hardener – MAVALA Scientifique – by a visionary beautician in the kitchen of her apartment in the city centre of Geneva, MAVALA has developed its expertise by keeping its independence and its entrepreneurial spirit next to the world giants of beauty. A great example of success ‘made in Switzerland’. Very quickly, the brand was able to assess the needs of women and offer them innovative products. “MAVALA is looking to the future to invent its next 60 years,” says CEO Doris Maute Bobillier. “We have built a relationship of trust with women, which is precious to us. To preserve and renew it for future generations, quality and innovation must remain at the heart of our DNA. We also want to continue to expand geographically, especially on the Asian continent, which is an impressive reservoir of growth for MAVALA. Finally, we have already taken the turn of science of the coming years: sustainable cosmetics. We are already hard at work to find alternative formulas respecting even more the environment, our health and, of course, are just as effective. An inspiring challenge for today and tomorrow.” Turns out, women still prefer subtle manicures over loud colours. Remi Bouchenez, Managing Director of Cosimer explains “the hero nude shades have been strong sellers and remain as in-demand today as they were all those years ago – our all time favourite nude is #97 Wichita. Women always find the time to care for their nails, an enduring habit over the decades even through challenging economic times. At Mavala, we cater to a myriad of nail concerns and like to offer tailor-made manicure solutions for women.”

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©2019 BTL Group of Companies. All rights reserved. BTL® and EMSCULPT® and HIFEM® are registered trademarks in the United States of America, the European Union and/or other countries. The products, the methods of manufacture or the use may be subject to one or more U.S. or foreign patents or pending applications. Trademarks EMSCULPT®, EMSELLA®, EMBODY® and HIFEM® are parts of EM™ Family of products.* HIFEM Technology Can Improve Quality of Life of Incontinent Patients. Berenholz J., MD, Sims T., MD, Botros G., MD Individual results may vary.

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REMAIN FULLY CLOTHED

Spring Essentials Perfect for nourishing, repairing and strengthening sensitised winter skin.

Dermalogica’s new UltraCalming Redness Relief Essence targets sensitivity-induced redness with a lightweight tonerlike solution, and the concentration of a serum. The refreshing formula reduces redness right away, and helps to reduce overall sensitivity by strengthening skin’s moisture barrier. Contains licorice root extract, Piperonyl Glucoside, Beta Glucan, Vitamin E, sage extract and aloe vera. DERMALOGICA.COM.AU

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ULTRADERM has just released a luxurious yet lightweight body oil. The Essential A Body Serum features a blend of restorative botanical oils (sweet almond, coconut, jojoba, and rosehip) plus Vitamins A and E to deeply nourish and soften the skin. It can be used directly on the skin as well as in the bath for a restorative soak. ULTRADERM.COM.AU

Samson & Charlie’s The Gift Balancing Facial Oil is a vibrant blue, ultra-lightweight, organic oil designed to nourish dryness, breakouts and irritation. The stunning concoction saves skin from winter flareups, with its Azulene compound (responsible for the brilliant blue hue) working to inhibit histamine production; the chemical involved in our body’s inflammatory responses. This reduces inflammation caused by frequent temperature changes and artificial heating, while marula, squalane and fractionated coconut oil also provide intense moisture. SAMSONANDCHARLIE. COM.AU

With 15% Niacinamide, Awe Cosmeceuticals ayus Superior B Infusion is one of the highest B concentrations available, brilliant for balancing skin hydration, minimising the appearance of pores and promoting collagen production. Awe’s own Ayurvedic Complex has been added featuring a number of traditional Ayurvedic ingredients that are renowned for antioxidant benefits, anti-ageing, skin lightening and collagen promotion. Packaged in Miron violet glass for better preservation. AWECOSMECEUTICALS. COM.AU

New from Dermaenergy, the Pumpkin Protein Peel is suited to all, particularly acneic and mature skins, and will result in a smoother texture, improved colouration and a fresh glow. Contains a blend of Pumpkin (30% ) Lactic Acid (10%) Glycolic Acid (10%) and Salicylic Acid (2%) plus carrot, pea and rice proteins and Matrixyl Peptide for wrinkle reduction. DERMAENERGY.COM.AU

SPOTLIGHT

A luxurious body cream that intensely hydrates while working to reverse signs of aging, Augustinus Bader’s ground-breaking new release, The Body Cream, uses the brand’s patented TFC8®— Professor Bader’s proprietary Trigger Factor Complex— to help awaken dormant stem cells, ramping up skin’s natural renewal processes and revealing refreshed, youthfullooking skin. This results in visible reduction of sun damage, firmer skin tone, increased hydration and a healthy, radiant glow. The non-greasy formula absorbs easily without feeling heavy. AUGUSTINUSBADER.COM

The newest addition to the Aspect skincare portfolio is the Aspect Sun range. One of four new products, the CC Cream SPF 50+ helps to achieve instant luminosity with an adaptable, tinted CC. Perfect under makeup or solo, CC Cream SPF 50+ protects the skin from excess UV exposure whilst evening skin tone for an instant glow. ADVANCEDSKIN.COM.AU

Now joining the r-Retinoate range is Medik8 r-Retinoate Day & Night Eye Serum. This lightweight, nourishing eye serum is a true breakthrough in anti-ageing eye care, delivering the revolutionary molecule, retinyl retinoate, to the eye area. As highperforming as it is gentle, the serum absorbs effortlessly into the eye contours to visibly fade fine lines and infuse the eye area with vitality and radiance. Safe to use during the day as well as the night for accelerated results. MEDIK8.COM.AU

O Cosmedics EFA’s Max Complex is a powerful antioxidant rich in Essential Fatty Acids containing two types of Omega-3 Fatty Acid: DHA (Docosahexaenoic Acid) to assist brain function and EFA (Eicosapentaenoic Acid) for skin health. Contains natural Essential Fatty Acids such as Omega 3, 6 & 9 and Gamma-Linolenic Acid (GLA) to support healthy skin and hair, supports healthy blood circulation and flow to the peripheral areas of the body (legs, hands and feet), supports the improvement of general wellbeing and movement, and maintains healthy skin and hair. INSKINCOSMEDICS. COM.AU

Société Eye Peptide Gel Mask targets three main eye concerns: dark circles, puffiness, fine lines and wrinkles, delivering instant hydration to the delicate eye area. Formulated to calm, hydrate and to restore the delicate eye area, Eye Peptide Gel Mask’s anti-aging peptides and plantbased stem cells, paired with innovative technology called TCD, helps to revitalise the eye area and optimise results. ADVANCEDSKIN.COM.AU

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10 questions with Dr Stephen Lowe He’s one of Sydney’s most sought after cosmetic physicians, a trainer for Merz, and an advocate of natural results. Here’s what makes DR STEPHEN LOWE tick.

1. What’s your favourite thing about working in the aesthetics industry?

7. Favourite treatment to perform and why?

There have been huge advances in the aesthetic industry over the last few years, so it’s an exciting time to be a part of it! I’m surrounded by genuinely lovely people - patients, staff and colleagues - which makes my day effortless. I also get to blend clinical medicine and business with a bit of creativity and artistry- for me, that’s the perfect combination.

One of my favourite treatments is Ultherapy. It uses ultrasound energy to stimulate new collagen and elastin deep in the skin to create lift and tightening. Ultherapy has an ultrasound scanner in-built so I can image under the skin at the same time as delivering the energy. I challenge myself to make it perfect every single time!

2. Most memorable moment in your career? Establishing my own cosmetic clinic has definitely been a highlight. It’s taken a lot of work and determination to get to this point, but it’s definitely been worth it.

3. What does a typical day in your life look like? I always start the day with exercise - either a run or Pilates. It helps clear my head, gives me focus and gets me prepared for the day ahead. Then I’m off to work and seeing patients: mainly injectables, lasers including resurfacing, and energy-based devices like Ultherapy. I have a great team of people around me to help make my day run as smooth as possible.

4. What’s your go-to drink at a bar? Good, proper French champagne.

8. What’s your skincare routine? I mainly use Ultraceuticals - I love their products especially their MD range. I’ve seen some great results on my own skin but also on our patients and I admire their commitment to the environment and avoidance of animal testing. I keep it super simple: cleanse, AHA/BHA serum, SPF 50, and some Vitamin A at night time. I drink as much water as I can drink and get as much sleep as I can get.

9. What motivates you? I love spending time with colleagues exchanging theories and ideas about new techniques or treatment combinations. Then when I’m back in the clinic, I get to try them out. Achieving great results with a happy patient is an amazing motivator to challenge yourself and try something new.

5. Early bird or night owl? I’m a bit of both! I always have great intentions to get to bed early but it never happens. I keep finding things I should be doing, things I should be reading, things I should be learning. It makes it hard to switch off sometimes.

6. What is the number one misconception people have about you? That I’m always really serious. 96 | SPA+CLINIC

10. Where do you see yourself in 10 years? Well, after I’ve conquered the whole Australian market, I have my sights set on the rest of the world! There has been incredible progress in the cosmetic medicine arena in the last few years- I’m so excited to see what’s coming in the next 10 years!