FEATURE // Recruitment and training
Looking ahead The importance of investing in streamlined recruitment processes and upskilling your workforce.
WORKERS ARE AT the heart of the hospitality
creating a safe and inclusive environment. It all
of just how difficult it is to recruit, onboard,
at Work suite, leaders develop the skills to foster
industry, and business owners are all too aware and retain high-quality staff who make a
positive impact on a business. All too often,
workers are quick to jump ship, but there are
ways to bring in qualified staff and ensure they remain engaged via training and educational
open communication, address inappropriate
behaviour, and champion diversity, empowering everyone to work together to eliminate
harassment, discrimination, and bullying.”
Historically, there has been a lack of official
opportunities. It all starts at the top, which
training and educational options available
on the ball from the get-go.
accreditations linked to culinary skills instead
means operators and hiring managers need to be Hospitality speaks to the team from Allara
Global about online leadership education and Visume CEO Rachelle Yilmaz about digital recruitment tools.
Investing in education and professional
development is key for all hospitality professionals. Allara Global recognises the demand for
educational material that reflects the status quo of working and succeeding in the sector, and
has responded by developing a suite of courses available under the Respect at Work banner.
Allara Global CEO Andrew Lewis says the
motivation behind the development of the
to hospitality professionals, with the bulk of
of leadership and management training. Now,
people are looking for official pathways that equip them with strategies to better their performance
in the workplace and assist them with navigating future challenges. “We’ve observed a significant shift in the past decade towards nurturing
emerging leaders,” says Lewis. “The demand
for quality leadership has become increasingly apparent. This has further been amplified
by recent industry challenges and legislative changes, particular around diversity and
inclusion, which highlight the critical importance of effective and empathetic leadership.”
Lewis also notes managers should focus on
suite goes beyond compliance. “The courses
bettering themselves and their fellow team
of respect,” he says. “Through engaging
existing workforce is more important than ever,”
proactively help businesses to build a culture micro-learning modules, employees gain a deeper understanding of their rights and
responsibilities, becoming active participants in 54 | Hospitality
starts with leadership, and through the Respect
members. “Continually evolving the skills of your he says. “The only way to stay ahead of the curve is to invest in growing and nurturing people.”