AUTUMN 2017
POSTERS INSceInDtreEpage
Tear out terial. POS ma ut it up! p Be the first to
GAME ON Capitalise on the booming gaming industry
ALSO INSIDE:
Win with epay! Win a Honda car Autumn Carnival Make the most of Sydney’s racing season
with Visit epaywin.com.au/car
ENTER ONLINE FOR YOUR CHANCE TO WIN A BRAND NEW HONDA CR-V SUV
WE’RE GIVING AWAY PRIZES REGULARLY SO BE SURE TO VISIT OUR PROMOTIONS PAGE AT EPAYWIN.COM.AU NO PURCHASE NECESSARY. Starts 00:01 Wednesday 28 September 2016 UTC (Coordinated Universal Time) / 10:01 Wednesday 28 September 2016 AEST & ends at 23:59 Wednesday 20 September 2017 UTC (Coordinate Universal Time) / 9:59 Thursday 21 September 2017 AEST. Open to residents of US, AU, UK, NZ, and CAN (Excl. Quebec) residents 16 years or older. Enter via the Promoter’s websites. Winners will be published at tomorro.com/winners within 7 days of draw. MAXIMUM of twenty six (26) entries. The major prize is one (1) voucher to a local dealership selected by the promoter and a charitable donation to a selected charity as prescribed in the official Rules of Entry. Prize strictly awarded as advertised. There is only 1 prize being awarded in this promotion. The total prize pool is either: $40,000 AUD / NZD / CAD, $30,000 USD or £23,000 GBP. The prize is not transferable or redeemable for cash. By entering Entrants agree to join the selected advertised websites email list. By opting-in, the Promoter may share information with related companies to distribute marketing messages. Images are used for illustration purposes only and may not represent the actual prize. Any intellectual property including brand names and logos used are the property of their respective owners. The Promoter’s Privacy Policy is located at http:// rokt.com/blog/privacy-policy/ Promoter: Rokt Pte Ltd. 21 Tanjong Pagar Rd #03-02. Singapore 088444. NSW Permit No. LTPS/16/07473. ACT Permit No.TP 16/01803. SA Permit No. T16/1629.
AUTUMN 2017
www.epayworldwide.com.au
HEAD OFFICE Level 1 75 Castlereagh St Sydney NSW 2000 POSTAL ADDRESS PO BOX 1383 Queen Victoria Building 1230 CUSTOMER SERVICE For general enquiries and technical support P. 1300 301 408 ADVERTISING P. 02 8297 2888 E. marketing@epayaust.com.au Written, Produced and Printed by The Intermedia Group MANAGING DIRECTOR Simon Grover PUBLISHER James Wells EDITOR Gifford Lee ART DIRECTOR Ryan Vizcarra HEAD OF CIRCULATION Chris Blacklock PRODUCTION MANAGER Jacqui Cooper
Welcome H
ello everyone and a very Happy New Year and Chinese New Year to everyone as we bring you the first edition of epay World magazine for 2017. I hope you all had a wonderful holiday trading period and that the very hot summer has brought with it great retail success. To begin the New Year we are offering everyone the chance to win an amazing brand new Honda CR-V SUV in this issue. Simply visit epaywin.com.au/car and enter your details to be in to win. You can find more information about the competition within the advertisement on the opposite page. To help our retailers boost the awareness of our product range in your store, we have supplied tear-out POS collateral in the centre pages of this issue. Pages 18 and 19 feature an A3 sized horizontal poster, while pages 17 and 20 contain separate A4 sized vertical posters. It’s your choice which ones you use, but know that you will increase consumer awareness and sales if you put this POS material in a prominent location in-store. Our cover feature on page 8 focuses on the booming Australian video gaming industry and how you can capitalise on its upsurge with epay’s comprehensive range of prepaid gaming products. These include cash account tops, subscriptions and downloadable prepaid game content. The content is available via POSA (Point of Sale Activated) cards and pin on receipt from your terminal. Recent research shows the Australian video gaming industry is now approaching $3 billion in annual expenditure, which is a 15 percent increase on the previous year. The statistics also detail how the average video gamer is now almost anyone in Australia, with women, children and the elderly joining men as avid gamers and purchasers of its related products. Letting your customers know that you have our range of prepaid gaming products in your store makes absolute sense as these statistics highlight the fact a high proportion of your customers represent a potential video gaming product sale. Further adding to our cover focus, we had a chat with the brilliant team at Sony on page 14 about PlayStation Plus and how it allows access to PS4’s global online gaming community, unlocking exclusive content, more games, online multiplayer platforms and much more. This feature also details how to make a POSA PlayStation Plus sale, as well as a guide to what games are hot right now. Finally, in this edition of our magazine, we also feature Sydney’s Autumn Racing Carnival on page 26 and how the ‘EachWay’ account top-up product will be in high demand over the coming months. So if you’re not already enabled to offer ‘EachWay’ top-ups, please make sure you call us now for more information or to have it activated in your store. Happy trading! Kind regards, Matt Blayney Country Manager
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CONTENTS
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8
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FEATURES 8
GET YOUR GAME ON The gaming industry is booming and with epay you can capitalise on it
10
CONFERENCE SPOTLIGHT epay recently attended the EzyMart annual conference and trade show
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WHAT’S HOT The key epay products popular with consumers right now
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A SURE BET Make the most of Sydney’s Autumn Racing Carnival with EachWay
REGULARS 6
THE TECH SPACE The latest gadgets and devices on the market
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SUPPLIER PROFILE Sony’s PlayStation Plus
22
RETAILER PROFILE Daniel Coffey, Leading Edge Bathurst
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GAME REVIEWS The new Xbox and PlayStation titles out now
Online Prepaid pays off.
Online payments for everyone Win new regular customers and generate additional revenues as an official sales outlet of paysafecard – a global market leader in online prepaid payment methods.
Additional benefits: New customers Increase your customer frequency and cross-selling potential with new affluent regular customers. Earn commissions Not only generate new revenues, also profit from the commission on each paysafecard sold by you. Raise your profile Raise the profile of your store through its active promotion by paysafecard via a wide range of communication channels.
Available through ePay
Our paysafecard sales team is happy to answer any questions: success@paysafecard.com | www.paysafecard.com
TECHNOLOGY SPOTLIGHT
THE TECH SPACE Check out these great gift ideas consumers can purchase with the epay products available in your store.
B&O Beoplay Beoplay A1 is a dust and splash resistant, ultraportable, Bluetooth speaker with a built-in microphone. With unprecedented ambient 360-degree sound, it projects more sound and more bass straight into your life. You can take it with you anywhere. beoplay.com iTunes GIFT CARDS Purchase songs or movies with the iTunes range of gift cards to enjoy on the B&O Beoplay. Available in amounts of: $20/$30/$50/$100
AVAILABLE AT JB Hi-Fi Get the Nixon Mission with the JB Hi-Fi Gift Card or thousands of other gifts in store or online. Available in amounts of: $50/$100
Nixon Mission Android Powered by Android Wear the Mission streamlines real-time surf and snow shred alerts to your wrist, so you'll never-notknow. Welcome to the next generation of smartwatch. nixon.com
Lenovo YOGA Book This is one book you won’t be able to put down. The Lenovo YOGA Book is a revolutionary tablet 2-in-1 equipped with a Halo keyboard and Real Pen input device. You can use it to type, take notes, browse the web, and even draw. lenovo.com MICROSOFT OFFICE Make the Lenovo YOGA Book even better with the Office 365 Home software download available through epay electronics retailers.
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TECHNOLOGY SPOTLIGHT
iTunes GIFT CARDS Purchase songs or movies with the iTunes range of gift cards to enjoy on these amazing audio products. Available in amounts of: $20/$30/$50/$100
JBL Under Armour Sport These wireless, sweat-proof headphones eliminate the distractions of headphone cables. An inline remote control with mic handles volume, track and calls and works with iOS and Android. A premium MapMyRun membership also lets you monitor your performance and progress. jbl.com
Xbox One Star Wars The Xbox One Star Wars wired controller with R2D2 graphics comes complete with dual rumble motors, impulse triggers and a 9.8 foot cord. microsoftstore.com
XBOX LIVE MEMBERSHIP Spend hours playing the latest Xbox One games with the Star Wars controller. Grab a Xbox Live Gold Membership card to get started. Membership cards available: $29.95 for three months $79.95 for 12 months
Nintendo Switch Nintendo Switch is a breakthrough home video game console. It not only connects to a TV at home, but it also instantly transforms into an on-the-go handheld using its 6.2-inch screen. For the first time, players can enjoy a full home-console experience anytime, anywhere. nintendo.com
AVAILABLE AT JB Hi-Fi Get the Nintendo Switch with the JB Hi-Fi Gift Card or thousands of other gifts in store or online. Available in amounts of: $50/$100
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INDUSTRY PROFILE
GET YOUR GAME ON
The gaming industry is booming and epay retailers have access to the products to help them tap into the almost $3 billion a year market. Most of epay’s gaming products can be sold by independent retailers by printing them out on demand from your terminal as well as via POSA cards.
A
s they say, the stats don’t lie, and recent findings from an independent Australian association shine a light on how strong the gaming industry is here. The Digital Australia 2016 (DA16) is the Interactive Games & Entertainment Association’s (IGEA) industry report about the state of interactive media in Australia. It focuses on demographics, play habits, behaviours and attitudes. The DA16 also explores the notion that games are more than just fun and shows how Australians use games at school, at work, for health and for positive ageing as well. In short the statistics paint a very positive picture about the current health of the industry and that there are real economic benefits in retailing its related products. Sales of interactive entertainment (hardware, packaged games, subscriptions, digital sales, mobile games) reached $2.83 billion in 2016 which was a 15 percent growth on 2015. Some of the key findings in the report
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include the startling insight that almost every household with children in Australia access video games and 65 percent of those households have at least three different gaming devices. In what may come as a surprise to many, 68 percent of the Australian population play video games while 47 percent of regular users are female. The average ages of players is 33, with 78 percentaged 18 or older, while 39 percent are 65 and over. These revelations should highlight to epay retailers that anyone walking into your store is a potential purchaser of gaming-related products. With the onset of mobile gaming and advanced genres of the games themselves, gone are the days of gaming customers being solely young men. Now they are from all walks of life and genders and by clever point of sale marketing and stocking the key products you can boost your sales. To maximise this potential, advertise you are a gaming retailer with POS
material available from epay. Have card stands in key places in your store and be aware of how to make on demand terminal sales of the various gaming products. Other key findings: • Digital is now greater than half of the total games market – accounting for 56 percent of sales. • Digital extras, which include season passes, map packs and game expansions, boomed with 53 percent growth. • Games publishers are increasingly adopting the in-game purchase business model which is greatly contributing to the growth of digital extras market. • Physical products in the games market remain important with consumers indicating a preference for physical copies when purchasing as a gift or as a collectable or where there might be technical limitations such as download speeds or data caps.
INDUSTRY PROFILE
15%
GROWTH $2.83 BILLION Spent in Australia on the gaming industry in 2016
CONSOLE SOFTWARE UP
13%
More spent in 2016 than 2015
WHO PLAYS?
33
Average age
DIGITAL SALES UP
24%
POSITIVE AGEING
89 61% 26 %
%
Say games improve thinking
Say games could fight dementia
Over 50-year-olds play to keep their mind active
PC GAMING UP
12%
HOW WE PLAY
88 minutes
Average daily usage
DAILY
Typical In-depth Play Frequency
Homes with children have video games
Of game households have three or more devices
Aged 18 and over
47% Are female
68%
Of population plays
FAMILIES
3 TIMES
Typical daily Casual Game Play Frequency
HOUSEHOLDS
98 % 65%
78%
90 %
Playing parents play with their children
31% Partners play games together
Digital Australia 2016 (DA16) is a study of 1274 Australian households and 3398 individuals of all ages in those households. Participants were drawn randomly from the Nielsen Your Voice Panel in May 2015; research was designed and conducted at Bond University. The margin of error is ±2.7%. e p a y A U T U M N 2 017
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EzyMart CEO Maher Magableh addresses the audience
EzyMart Annual Conference
The Mercure Sydney International Airport Hotel played host late last year to the EzyMart annual conference and trade show where the company celebrated a year which it said exceeded all expectations. Alongside EzyMart group members, epay were one of 40 suppliers at the trade show who demonstrated their latest products due for release in convenience stores and service stations around Australia through 2017. The evening saw EzyMart hold its 2016 Awards Dinner with Australasian Association of Convenience Stores executive director Jeff Rogut as the keynote speaker. Rogut reiterated the mantra that the industry could have “confidence in convenience”. “There’s absolutely no doubt, seeing what people such as Ezymart are doing, seeing what other companies are doing in Australia, and seeing what’s happening with convenience globally, you should all be very confident in the businesses that you either own, or the businesses you supply,” he said. “If we look at last year we’ve had really good growth in sales. In the year to July, this channel 10
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grew 4.5 percent, in terms of merchandise only. We’re really pleased in terms of the performance of the industry.” EzyMart founder and CEO Maher Magableh welcomed everyone to the conference, stating that the company’s performance had far exceeded his expectations. “We have achieved so much this year,” he said. “Our success is simple – we don’t have employees, we have partners. But we only partner with people who are ready to get their hands dirty. Your success is our success.” The award winners: Supplier of the Year Beverages – Coca-Cola Amatil. Supplier of the Year Confectionery – Stuart Alexander. Supplier of the Year Telco – Optus. Supplier of the Year Snacks & Ice-Cream – Streets. Shop of the Year – EzyMart 3 Cavill Avenue, Surfers Paradise. Best Customer Service Award – EzyMart 164 Campbell Parade, Bondi Beach. epay will be in attendance at the following upcoming events: Leading Edge Computers and Caltex All Stars 2017 Tokyo (both in April), New Sunrise (August), NightOwl (September) and UCB (October).
CONFERENCE SPOTLIGHT epay’s Business Development Executive Prasad Venkateswara at the trade show
CCA’s Warren Zuel shows off the new Coca-Cola labelling, released in February this year
Australian Women’s Sevens Olympic gold medallist Elia Green alongside EzyMart CEO Maher Magableh
The epay stall at the trade show
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11
My Prepaid Ultimate
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Activate a SIM and recharge by 30/04/17 All for use in Australia within 28 days. Fair Go Policy applies. Unlimited Standard International Calls: Available with $40+ recharges on My Prepaid Ultimate. Excludes premium/special/satellite/overseas toll-free numbers and video calls. International destinations are mainland China, Hong Kong, India, Japan, Malaysia, New Zealand, Singapore, South Korea, UK, & USA. International Calls Offer: From 20/01/17 to 30/04/17, $40 recharges will also include unlimited standard calls to Canada, France, Germany, Ireland and Sweden. $50+ recharges will include unlimited standard calls to all the destinations listed above as well as to Bangladesh, Indonesia, Pakistan, Vietnam and Mongolia. Calls to other destinations are deducted from included Extras Credit, see optus.com.au/prepaidint for rates.
WWW.NEOSURF.COM
The simple, secure way to pay online using cash People around the world are choosing to pay online safely and securely with Neosurf cash vouchers.
Benefits: need to register or add personal details • No Customer voucher immediately • Commissioncanonuseevery Neosurf voucher sold • Increased footfall to your store •
• • •
More revenue per transaction than top-ups Cash product so no card fees Available from your epay terminal today
Protect your store by following these simple rules:
Always take the cash BEFORE you print and hand over a Neosurf voucher
NEVER give voucher details over the telephone
www.neosurf.com
ALWAYS call epay Customer Services on 1300 301 408 if you have any concerns
SUPPLIER PROFILE
PLAYSTATION PLUS We chatted with the team at Sony about PlayStation Plus and why it’s a product loved by gamers and epay retailers alike.
What is PlayStation Plus? Members can join a global community of online players and enjoy exclusive features and benefits including: PlayStation 4 online multiplayer, 24 PS4 games a year for no extra cost as part of monthly games*, exclusive discounts at PlayStation Store, access to Share Play – an online game sharing platform for PlayStation Plus members, 10GB of cloud storage for PS4 game saves. (*Monthly games are only available throughout the course of a membership.) How do people access it? Members can access PlayStation Plus through their PS4 console and the PlayStation Store. Once a membership has been added to a new or existing PlayStation account, all of the features and benefits will become active. How does it benefit the end-user? PlayStation Plus allows users to access the online multiplayer functionality of their favourite games on PS4, as well as a range
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PERFECT GIFT FOR ANY PS4 OWNER of other features and exclusive benefits previously listed. For more info head to playstation.com/explore/playstation-plus Why does it make a great product for epay retailers to promote in-store? PlayStation Plus memberships are stackable, and make the perfect add-on or gift for gamers. Memberships are relevant year-round with a constant flow of multiplayer game launches requiring PlayStation Plus to access online functionality. What is PlayStation Plus Hub? Everything you need from PlayStation Plus is in a dedicated hub on your PS4 home screen. This special members’ area is the place to download your games, find out about PlayStation Store discounts, manage your 10GB of online storage and get all the latest news on gaming tournaments and community events. And when it’s time to renew your subscription, you can do it all quickly and easily, straight from the hub.
BENEFITS OF PLAYSTATION PLUS
UPCOMING MULTIPLAYER RELEASES
HOW TO DO A PLAYSTATION PLUS TERMINAL SALE Swipe card through terminal Enter operator code with ‘Sales Authority’ If the card has a fixed value the terminal will skip this next step If it’s variable value, enter the required amount Confirm both the product and denomination Scan the printed barcode or back of the card into your POS terminal Take payment from customer – either via card or cash Once payment is successful, confirm the transaction on the epay terminal Provide the gift card to the customer only after payment is taken
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HALF PRICE STANDS Back by popular demand, our range of stands are again available to our epay World readers at half price until 31st May 2017. To order one of our stands at this special price please fill in the order form below and send to epay customer service Boost your sales by letting your customers know you stock epay’s range of gift cards with our branded stands and POS material. Our stands are a physical destination within a retailer where prepaid offerings are grouped together in a convenient, easy access area. Having one or more of our stands at your POS or at key locations in your store will raise awareness with shoppers that you stock our range that make perfect gifts.
CLIP STRIP Normally $35 + GST
16 HOOK STAND Normally $75 + GST
32 HOOK STAND Normally $279 + GST
NOW $17.50 + GST
NOW $35.50 + GST
NOW $139.50 + GST
STAND ORDER FORM epay stands are a great way to let your customers know you are selling prepaid products. To order, fill in the form below and email back to epayaumarketing@epayworldwide.com.au Store Name RID/TID Store Address Contact person Contact Number/Email Please place a tick in the corresponding circle to identify which item you would like.
Clip Strip 16 Hook Stand 32 Hook Stand
SOFTWARE
& GAMING
OUR CLASSIC SOFTWARE RANGE
Terms and conditions apply. Visit MOL.com for more information. All product names, logos, and brands used here are for identification purposes only and are property of their respective owners.
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RETAILER PROFILE
SPOT LIGHT...
Daniel Coffey Store Manager Leading Edge Computers Dubbo, Orange and Bathurst
How long have you been stocking epay products and why did you start? Since we opened in May 2016 we have been using the epay products due to their easy to use nature and the ability to have a huge amount of stock on hand without a large overhead. Which epay products do you stock? We have a range of epay products in stock including iTunes cards, Trend Micro, Microsoft Office, Adobe Suites, Xbox and PlayStation. How have these benefitted your store? Since the stock is only paid for after being sold to the customer we have been able to make sure we always have ample stock. We can also try out new items with very little risk. This has allowed the store to increase the amount of people we can reach with our products. How do epay merchandised stands benefit sales? The stands have been fantastic! With the variety of sizes they offer we have been able to put them throughout the store allowing staff to quickly add-on items to the sale without the need to leave the customer. How else do you market the fact you stock epay products? We utilise custom POS signage throughout the store, we offer Office POSA cards with each computer bundle sold and we promote products on Facebook and our though our website. Which epay products prove most popular? Our most popular epay products by far are Microsoft Office and Trend Micro – which we sell in all of our computer bundles. What is the POS experience like in relation to these products? The experience for our customers has been great! Using the POSA cards allows us to always keep products in stock so there is no back orders or wait times. Just swipe, activate and walk away! What would you say to other retailers thinking of selling the epay range of products? We would definitely recommend using the epay service. With the ability to keep high stock levels with no financial risk as well as the high speed customer sales experience, businesses would be crazy not to. e p a y A U T U M N 2 017
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All new POS material! Order yours today
e
MAXIMISE YOUR SALES IN 3 EASY STEPS
1 Ensure you have epay’s vibrant point of sale material up in your store
2
3 Ensure that your epay stock is continually replenished and offer an epay recharge, along with other sales, to increase your basket spend
Display epay gift cards in a highly visible area. We recommend a display by the counter. Displays are also successful at the point of entry to your store
er Mat
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Ourpaynew look POSvaluable material products are highly to you and your customers. They draw visitors to your store, allowing A3 Poster you to become a one-stop destination for purchasing A5 Counter Stand a variety of products: from mobile recharge to prepaid gift cards (including music, movies, game cards and prepaid Visa card), as well as internet/broadband, tolling products and a wide variety of international calling cards. All of these and more are available to your customers through epay - but it can be hard to communicate this message. The popular brands on the epay network are true revenue-driving products that increase your customers’ basket spend, encouraging your customers to visit your store time and time again. It is therefore important to highlight the fact that you sell these popular brands. By showing off their recognisable logos, these products will often sell themselves. However, with such a diverse range of products and brands, you may find it difficult to prepare your own point-of-sale materials to alert your customers to the extensive selection on offer. Don’t worry - epay is here to help with a bright and eye-catching range of material to suit every retail environment. The attractive range of pointof-sale items includes: instore wobblers, stickers and counter stands, along with a variety of outward facing materials such as window decals, flags and petrol pump toppers. epay’s vibrant point-of-sale tools will let your customers know that you range epay products as well A6 Wobbler as show off our fantastic brands, driving foot traffic into your store and encouraging impulse purchasing. And best of all, each point-of-sale item is free when you order from epay.
epay Australia has developed a range A3 Counter mat of attractive POS items for you to order, free of charge. Our point-of-sale features recognisable supplier logos to appeal to your customers. Order now!
HOW TO ORDER YOUR FREE POS To order displays or POS material at any time you can contact epay Customer Service: Phone: 1300 301 408 Fax: 02 8117 9869 (complete the form below) Email: epaysupport@epayaust.com.au Till Topper 160mm x 50mm Log on to: www.epayworldwide.com.au Store Name: RID/TID: Store Address:
Contact Person: Number/Email: Tick the items you would like to order: Wobbler A3 Poster
A4 Window Decal
Till Topper A4 Decal
A3 Counter Mat A5 Poster
Flag
External Flag 420mm x 680mm
MAXIMISE YOUR SALES IN 3 EASY STEPS MAXIMISE YOUR SALES IN 3 EASY STEPS
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33
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epay a range epayAustralia Australiahas hasdeveloped developed a range of attractive POS items for you to order, of attractive POS items for you to order, free of charge. Our point-of-sale features free of charge. Our point-of-sale features recognisable supplier logos to appeal to your recognisable supplier logos to appeal to your customers. Order now!
customers. Order now!
HOW HOWTO TOORDER ORDER YOUR FREE POS
YOUR FREE POS
To order displays or POS material at any time you To order displays or POS material can contact epay Customer Service: at any time you
can contact epay Customer Service:
Ph: 1300 301 408 Fax: 02 8117 Ph: 1300 3019869 408(complete the form below) Em: Fax:epayausupport@epayworldwide.com.au 02 8117 9869 (complete the form below) Log on to: www.epayworldwide.com.au Em: epayausupport@epayworldwide.com.au
Log on to: www.epayworldwide.com.au Store Name: Store Name: RID/TID: RID/TID: Store Address: Store Address: Contact Person: Number/Email: Contact Person: Tick the items you would like to order:
Number/Email:
Tick the items you would like to order: Wobbler
Till Toper
A3 Counter mat
A4 Window Decal
A3 Poster
Flag
A5 Counter Stand
A SURE BET
Racing in Australia is now so much more than a Spring thing, with Sydney’s Autumn Racing Carnival boasting some of the best, and richest, events in the country.
M
ake the most of account top-up product EachWay as we approach some of the biggest dates on the Australian horse racing calendar. The Sydney Autumn Racing Carnival, which runs from late February through until May includes over 20 Group One races and is comprised of two key events: Rosehill's Golden Slipper Carnival and The Championships held over two days at Royal Randwick. The Golden Slipper on March 18 is the world's richest two-year-old’s race with $3.5 million in prize money. Then a fortnight later, the crowds flock to Randwick for the beginning of The Championships – where over $18 million is on offer across both meetings. The Doncaster Mile is the feature race of Day 1, while the $4 million Queen Elizabeth is the headline act of Day 2 which is the richest race of the Autumn Racing Carnival. EachWay is the fastest and easiest way to top up an account, 26
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such as a sports betting account, on the go and it’s available in thousands of epay stores across Australia. Leading sports betting operators William Hill and bet365 have launched EachWay to their customer base, while several other key brands will soon follow. EachWay is a great product for retailers as the EachWay store locator, available on the mobile app, drives foot traffic back into participating epay retailers. Also, selling EachWay is simple and fast, there is no need to hold any stock and retailers earn a commission on every dollar loaded.
For more information regarding EachWay, or to get EachWay activated in your store, visit epayworldwide.com.au or call our customer service team today on 1300 301 408.
AUTUMN RACING CARNIVAL
Selling EachWay is simple STEP 1:
Customer presents their sports betting branded card for the magnetic stripe to be swiped
STEP 2:
Collect cash or card payments from customer
STEP 3:
Activate the card (by magstripe) as per your normal gift card loading process
STEP 4:
The sports betting account is credited in real time so cardholder can immediately access their funds
STEP 5:
Card activation receipt provided
STEP 6:
Ensure customer takes receipt as proof the account has been successfully topped up
*EachWay cards are NOT sold on the gift card stands. Card members receive the reusable EachWay Card in the mail. If a customer wants to top up more than what is printed on the card, simply repeat the sales process.
2017 Sydney Autumn Racing Carnival Calendar Saturday, 18 March GOLDEN SLIPPER DAY Rosehill Friday, 24 March ALBURY CUP Albury Friday, 24 March GOSFORD GUINEAS DAY Gosford Saturday, 25 March THE BMW RACE DAY Rosehill Saturday, 1 April THE CHAMPIONSHIPS DAY 1 Randwick Saturday, 8 April THE CHAMPIONSHIPS DAY 2 Randwick Saturday, 15 April ALL AGED STAKES DAY Randwick Friday, 29 April HAWKESBURY GUINEAS DAY Hawkesbury Saturday, 6 May ROSEHILL RACE DAY Rosehill e p a y A U T U M N 2 017
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PRODUCT SPOTLIGHT
WHAT’S HOT These are the big ticket items with consumers right now
VPAY VISA VPAY enables customers to shop online, over the phone or by mail order wherever VISA is accepted. It is issued to customers via a receipt printed through your terminal. No plastic cards are issued. Customers register online and enter their 19 digit VPAY voucher number, the expiry date and a three digit security code is sent to the customer via email or SMS. A $5.50 activation fee is required. Please note, the new VPAY VISA cards now feature an allnew VISA logo.
Google Play These cards can be used to purchase a multitude of digital entertainment in the Google Play store. Google Play offers music, movies, TV shows, books, magazines, and Android apps and games many people love. People can even purchase a Google Play Music subscription for unlimited access to millions of songs.
paysafecard The prepaid online payment method which allows customers to pay online quickly and is just as simple and safe as it is with cash. paysafecard works in a similar way to mobile prepaid cards. Users can purchase their vouchers in denominations of 10, 20, 50 and 100 AUD from retailers worldwide and then make purchases online without any link to a bank account. paysafecard is the perfect solution for customers who value their data security.
iTunes Purchase songs or movies with the iTunes range of gift cards with the freedom to enjoy on all of your smart devices. iTunes cards are not only limited to buying songs or movies, they can also be redeemed on the App Store, iBooks Store, Mac App Store and even be put towards an Apple Music membership. An iTunes gift card really is the gift you can give to anyone as they have something for everyone.
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My Prepaid Ultimate
Choose the ultimate recharge for you 30
40
50
$
$
$
3GB Anytime data
6GB Anytime data
8.5GB Anytime data
Unlimited talk & text to standard national numbers
Continuous data rollover up to 15GB
Stream music data free on selected streaming apps
Extras Credit
for international calls, roaming and premium services
5
$
10
15
$
$
Unlimited standard international calls to 15 selected destinations
+ 5 more destinations
Activate and recharge by 30/04/17 All for use in Australia. Fair Go Policy applies. Stream music up to 512kbps. Unlimited Standard International Calls: Available with $40+ recharges on My Prepaid Ultimate. Excludes premium/special/satellite/overseas toll-free numbers and video calls. International destinations are mainland China, Hong Kong, India, Japan, Malaysia, New Zealand, Singapore, South Korea, UK, & USA. International Calls Offer: From 30/01/17 to 30/04/17, $40 recharges will also include unlimited standard calls to Canada, France, Germany, Ireland and Sweden. $50+ recharges will include unlimited standard calls to all the destinations listed above as well as to Bangladesh, Indonesia, Pakistan, Vietnam and Mongolia. Calls to other destinations are deducted from included Extras Credit, see optus.com.au/prepaidint for rates. OPT0515 / 1340794 (02/17)
NEWS
TERMINAL NEWS
epay is constantly improving its technology and providing advice to its many customers. Read on and stay ahead of the curve.
FRAUD ALERT Being wary of possible fraud is the best defence against your business becoming a victim. Potential signs of suspect activity pertinent to your business can include a customer’s EFTPOS card not being present, they manually enter their card number or no card is swiped through the terminal. To combat fraudulent behaviour always ensure you and all your staff follow these steps:
• Never provide your five digit sales code to anyone or let them operate your terminal alone • e pay will never conduct a live transaction in your store or ask you to do so in person or over the phone • Ensure the customer has paid in full before processing the payment • Do not give vouchers to the customer until you are satisfied the full valid payment has been received • Never give out voucher numbers over the phone, even if the caller claims to be from epay 30
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• If you do get asked to do any of these listed examples, or suspect any sort of fraudulent behaviour, report it immediately to epay customer service on: 1300 301 408
• And call the police immediately at Crime Stoppers on: 1800 333 000 • For more information on fraud and your business, visit: www.scamwatch.gov.au
ASK YOURSELF Please pay close attention to these questions that have been added to terminals when processing a transaction. If you answer any of these questions in the negative then you are likely experiencing a fraud-related transaction. • Confirm the customer is in store? Yes/No • Confirm the customer has paid for the product? Yes/No • Is this voucher being printed in response to a telephone call? Yes/No
NEWS
TERMINALS & REPORTING Want to upgrade your epay system? If you answer YES to the below questions you could benefit from our latest technology and upgrade to an IP terminal. Contact us on devicemgt@ epayaust.com.au.
To ensure your sales are matching your reports, make sure you regularly run reports through your epay terminal. Reports available include:
• Shift Totals – if your store runs across multiple shifts, you can produce reports for each shift by selecting this option. Ensure your shift is closed by selecting ‘End Shift’.
• Does your store regularly sell more than $1500 in gross sales per week? • Does your site have internet connectivity? • Is the internet router located at the front counter near your epay terminal? • Is there an available port on the back of the router? • Does your firewall allow outbound connectivity?
• Day Totals – if you need a running report of sales since the last report was closed, this function will deliver this. It can also be printed throughout the day without closing it off. • Operator Totals – keep track of your individual operator totals and also incorporate KPIs and staff incentives with this function. It’s strongly recommended only a manager or senior staff request these reports.
epay EXTRANET Have you ever wanted to check your sales totals online? Looking for more information about a sale? Want to look at historical data? Then we have the tool for you! epay’s Extranet online tool allows you to log on and view sales data for current or past weeks. Sales reports also provide better visibility into sales, including sale time and transactional details. Request your Extranet account today by following these simple steps: Call epay Customer Service on 1300 301 408 and request an Extranet Account Email extranet@epayaust.com.au with your full name, contact details, epay account number (which can be found on your epay invoice) and a preferred password Log on to www.epayworldwide.com.au, select the Retailer Tab and then Extranet Reporting and then you can simply follow the prompts.
HAVE WE GOT YOUR EMAIL ADDRESS?
To ensure we have your correct email address please log onto www.epayworldwide.com.au and follow the links: Retailer > Retailer Support > Electronic Invoicing. This will ensure you receive all of epay’s communications, including invoices, promotions, surveys and the latest products. You will also join epay in reducing our carbon footprint.
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GAME REVIEWS
ASSASSIN’S CREED THE EZIO COLLECTION $69.95 on Xbox One
XBOX – WHAT’S HOT
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WATCH DOGS 2 $69.95 on Xbox One
MAFIA III $99.95 on Xbox One
Play as Marcus Holloway, a brilliant young hacker living in the birthplace of the tech revolution, the San Francisco Bay Area. Team up with Dedsec, a notorious group of hackers, to execute the biggest hack in history.
Be Lincoln Clay – an orphan and Vietnam veteran hell-bent on revenge for the deaths of his surrogate family in this vast open world. You get to choose your own style of play as you look to tear down the Italian Mafia.
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Make history as the legendary Master Assassin Ezio Auditore da Firenze in this compelling collection that includes Assassin’s Creed 2, Assassin’s Creed Brotherhood and Assassin’s Creed Revelations. Also enjoy two short movies, Assassin’s Creed Lineage and Assassin’s Creed Embers for the complete Ezio experience as you live and breathe this famous character.
GAME REVIEWS
OVERWATCH ORIGINS EDITION $99.95 on Xbox One Clash on the battlefields of tomorrow and choose your hero from a diverse cast of soldiers, scientists, adventurers and oddities. Bend time, defy physics and unleash a dizzying array of extraordinary powers and weapons. Engage your enemies in iconic locations from around the globe in the ultimate teambased shooter.
DEUS EX $99.95 on Xbox One
UNRAVEL $29.95 on Xbox One
XBOX LIVE GOLD MEMBERSHIP
The year is 2029, and mechanically augmented humans have been deemed outcasts, segregated from the rest of society. Now an elite covert agent, Adam Jensen is forced to operate in a world that has grown to despise his kind.
Unravel introduces Yarny, a lovable character made from a single thread of yarn that unravels as you move. Inspired by the breath-taking environments of Scandinavia, Unravel is a stunning, physics-based puzzle platformer.
Xbox users can connect and play with friends around the world, access game add-ons, full game downloads and exclusive discounts. Plus get early access to some of the best new content. MEMBERSHIP CARDS AVAILABLE: $29.95 for 3 months $79.95 for 12 months
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GAME REVIEWS
RESIDENT EVIL 7 BIOHAZARD $69.95 on PlayStation 4
PLAYSTATION – WHAT’S HOT
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THE LAST GUARDIAN $79.95 on PlayStation 4
GRAVITY RUSH 2 $79.95 on PlayStation 4
From Japan Studio comes an unforgettable story of comradeship plus extraordinary adventure in a strange, mystical land when a young boy meets a colossal, mysterious creature named Trico and the pair form a deep bond.
Command the immense forces of gravity as Kat faces a new danger threatening to unravel the fabric of the universe. Alongside former rival Raven, uncover the secrets behind strange gravitational waves sweeping across Hekseville.
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Step into a Resident Evil experience quite unlike anything you’ve ever encountered as the series embarks on an ambitious new approach that plunges you neckdeep into the nightmare. Trade the series classic third-person gameplay and stylised visuals for an unsettlingly realistic, first-person adventure.
GAME REVIEWS
PES 2017 PRO EVOLUTION $84.95 on PlayStation 4 Take control of the pitch in Konami’s trophy hunting series and fill your boots with an authentic football experience. PES 2017 delivers improved ball physics, adaptive AI that learns how you play, and hundreds of new player animations, including enhanced goalies making them the most agile keepers in PES history.
THE WITNESS $55.95 on PlayStation 4
LEGO AVENGERS $69.95 on PlayStation 4
PLAYSTATION NETWORK CARD
The Witness is a single-player game in an open world with dozens of locations to explore and over 500 puzzles. This game respects you as an intelligent player and it treats your time as precious with no unnecessary filler.
Relive the mind-blowing excitement of one of Marvel’s biggest blockbuster franchises as unforgettable characters from Avengers Assemble and Avengers: Age of Ultron make their videogame debut.
PlayStation users can purchase content including games, game add-ons, tracks from the SingStore (PS3 only), subscription to Music Unlimited and movies to own or rent via the PlayStation Store. AVAILABLE IN AMOUNTS OF: $30/$50
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Pay by Alipay Now available on the epay network Alipay POS available to order for your store: A4 Window Decals, A5 Counter Stands, A6 Wobblers and Till Toppers ORDER NOW through epay!
The preferred payment method of Chinese tourists and students. For more information on how you can accept Alipay, contact
epay Customer Service on 1300 301 408 or epayausupport@epayworldwide.com.au