Club Management Summer 2024-2025

Vol.3 No.3 Summer 2024/2025

2025

TRENDS From designing multi-use spaces to global street food, these are the strategies clubs are implementing in the new year.

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WELCOME / Ed’s Note

Signing in

As summer arrives, it’s time to reap the rewards of a transformative 2024 – one that’s been all about embracing change, growth, and renewed focus on community.

AS WE FIND ourselves approaching the end of

comeback. The club’s journey is a testament to the

2024, I can hardly believe how quickly the year

resilience that defines this industry.

has flown by. It’s been a whirlwind first year as

Beyond individual success stories, we

editor of Club Management, and I’ve learned so

also explore how clubs are now catering to

much along the way. What’s struck me most is

multigenerational patrons – from toddlers

just how close-knit, welcoming, and warm the

to retirees – to keep up with the changing

clubs industry truly is. From day one, everyone I’ve

expectations of what a club can be. It’s no longer

met has been incredibly generous with their time,

just a space for older patrons; instead, it’s about

ideas, and insights. This spirit of sharing has been

providing entertainment and experiences for the

inspiring, especially as clubs navigate the ever-

whole family, whether it’s offering family-friendly

changing landscape.

dining options or kids’ activities or spaces that

A great example of this willingness to collaborate

appeal to younger crowds.

is our 2025 Trends feature. We reached out to club

As 2024 draws to a close, we’re also celebrating

operators across the board, and the response was

the industry’s achievements, with award season

overwhelming. Everyone was eager to share what

continuing in full swing. It’s been a fantastic year, and

they see is on the horizon for next year, offering

I’m grateful to have been part of it. Here’s to an even

valuable advice for any club looking to make a

better 2025. Merry Christmas and Happy New Year!

change or are perhaps unsure of where to begin. I

Signing out.

hope this piece sparks new ideas and helps guide you as you plan ahead.

Aimee

Speaking of change, one of my favourite stories

Editor, Club Management

in this issue is about The Concord. After almost

aimee@intermedia.com.au

facing closure, this club has made a remarkable

www.clubmanagement.com.au

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Clubs are no longer just a space for older patrons; instead, it’s about providing entertainment and experiences for the whole family.

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CONTENTS / Summer

SUMMER 2024/2025

30

34

44

44 / Family Entertainment:

60 / West HQ Jubilee:

Club news from across the country.

multiple generations.

establishment earned its title as ‘The Vegas

24 / The Foyer:

58 / Retirement Villages:

Regulars

12 / News Briefs:

The best new products on the market.

26 / The Bar:

See how clubs are evolving into spaces for

Events and Awards

ease the housing crisis?

18 / ClubsACT:

Food And Beverage

behind the bar.

48 / Menu Classics:

28

The sporting fixtures that will make visitors flock to your sports bars.

66

/ Q&A:

Dee Why RSL people and culture business partner Daniel Blake reflects on how a wealth of career opportunities exists within

Steaks and schnitzels remain favourites, but clubs are adding fresh flavours and techniques to keep patrons coming back.

52 / Chef Profile:

Currumbin RSL executive chef Andy Dutton is winning patrons over with the use of local produce and Asian-inspired flavours.

the clubs sector.

Redevelopment

Features

54

30

/ CEO Profile:

He might be new to the role, but Cronulla

of the West’ over its 60-year history.

Could clubs plays a role in helping Australia

Fantastic new drinks products to stock

/ On The Big Screen:

A look back at how this Western Sydney

/ The Concord:

Discover how The Croatian Club has evolved into The Concord, a modern

Canberra’s best clubs were celebrated at the 2024 ClubsACT Clubs & Community Awards.

22 / THA:

Tasmania’s top hospitality winners celebrated at the 2024 THA Awards for Excellence.

62 / Clubs SA:

South Australian clubs celebrated in spectacular fashion at the 2024 Clubs SA Clubs & Community Awards.

64 / Clubs WA:

The resilience and community spirit of

community club.

Western Australia’s clubs were on display at

up his sleeves to drive the club forward.

In Focus

34 / 2025 Trends:

20

for Excellence.

strategies they plan to implement in the

for discussions, networking, and workshops

new year.

on the challenges and opportunities facing

RSL CEO Nathan Whiteside is already rolling

Club operators share what new ideas and

/ RSL & SCA Conference:

The 23rd annual conference set the stage

clubs today.

10 / Club Management

the 2024 WA Club Industry Awards

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In the ing in What’s happen stralia Au ss clubs acro

Clubs lead the charge against domestic violence MORE THAN 50 clubs from across New South Wales, Queensland, Victoria, and the ACT have joined forces to take on one of

L-R: The women behind the initiative Gabrielle Morrissey, Arely Carrion and Michelle Pascoe.

still experiencing domestic violence, there simply hasn’t been enough help,” he said.

“II’s not a matter anymore of saying that’s

Australia’s most pressing issues: domestic

the government’s job, or that’s the certain

and family violence. These clubs, brought

other groups jobs, it’s time for us all, as a

together by Mounties Group, formed a

community, as people that care about each

club industry prevention committee with a

other, to come together and finally deal with a

shared vision: to build a community where

national crisis.”

every individual is respected, supported,

The training was designed to equip club

and where clubs are recognised as trusted

leaders and staff with the knowledge to

safe spaces.

recognise the signs of domestic violence,

The formation of this committee was

provide support, and become proactive

announced at a landmark free two-day

in the fight against abuse. The committee

training session focused on domestic

“How do these products and services

members are now tasked with taking what

violence prevention, a first of its kind in the

contribute as drivers of violence, and what

they learned and implementing it across

club industry, hosted by Mounties Group.

can we do as an industry, a workplace, and

their venues to make a lasting impact.

Representatives from each of the clubs,

a club, to minimise this risk in the back of

along with their staff, attended the training

our mind, knowing that we must never lose

praised the club industry’s proactive

to gain practical guidance on how to

sight of the fact that violence is a choice,

approach to addressing the issue.

implement strategies for supporting victims

and everyone can choose non-violence in

“The club industry has got an important

and preventing violence within their venues.

all relationships or situations? We must not

part to play ... and we want to partner with

“It is more important than ever that we,

fall into the trap of excusing the actions of

you. With everybody working together, we

violence and abuse.”

are going to drive down and we’re going to

as an industry, take proactive action in supporting our workforce and community, but also that we begin the difficult and somewhat uncomfortable discussions about

NSW Minister for Women Jodie Harrison

Dale Hunt, CEO of Mounties Group,

eliminate domestic and family violence. We

underscored the urgency of this initiative.

know that there’s much more to be done. As

“When you consider that 10 years ago

a government, we are deeply committed to

the products and services that we offer,”

the government announced that domestic

doing this work. As a minister, I am deeply

Mounties Group community engagement

violence is a national crisis, and here we are,

committed to doing this work. We can’t do it

manager Arely Carrion said.

a decade later, and one in four women are

without you.”

12 / Club Management

NEWS

Club Southport reopens after $10m transformation AFTER 20 MONTHS of extensive

In addition, a new secure underground

potential loss of momentum, challenging the

renovations, Club Southport has officially

carpark was introduced.

club’s management team to find innovative

reopened its doors, unveiling a $10 million

Sleeman also noted that the renovations

transformation that brings a fresh coastal-

were not just about enhancing the club’s

inspired design and modernised facilities to

facilities, but also about connecting with the

the iconic club.

local community.

“Our decision to renovate was

“We integrated a Southport mural

ways to sustain and grow sales during the construction period.

Sleeman pointed some of these included hosting events in non-traditional spaces.

“Highlights included a black-tie event

driven by a commitment to enhancing

celebrating our postcode, which further

featuring the Gold Coast Philharmonic

community engagement and supporting

connects our venue with the community,”

Orchestra on the top level of our three-

sustainable growth,” general manager

he said.

storey carpark, and a variety of free

Blair Sleeman said.

“We recognised that we had maximised

The design aims to offer patrons an

community events in the adjacent street

experience akin to an escape to a coastal

next to our club with food trucks, live bands,

the potential of our previous facilities, which

oasis. Crisp whites, sandy neutrals,

and fireworks, which enabled us to engage

had become somewhat dated and no longer

vibrant blues, and sunset peach tones

a diverse demographic and maintain our

aligned with our evolving vision for the club.”

are completed by subtle nods to the

growth trajectory,” Sleeman explained.

The renovation touched nearly every part

original Southport railway.

Since reopening, the feedback from

of the venue’s interior, including the gaming

“High-end finishes throughout the

room, main bar, bistro, cafe, function room,

venue elevate the ambiance significantly

In addition to the community’s warm

front and rear foyers, restrooms, and lifts.

from our previous space, attracting a new

reception, the club has been honoured with

One of the most significant updates was

demographic who appreciate the refined

the Master Builders Association Gold Coast

increasing the bistro’s capacity from 150

and sophisticated atmosphere we now offer,”

Award for Commercial Redevelopment in

to 400, providing more space for diners

Sleeman said.

the $5 to $15 million category.

while maintaining the relaxed and inviting

The renovation project, which began in

atmosphere the club is known for.

November 2022, raised concerns about a

patrons has been overwhelmingly positive.

“This award validates the success of our vision and efforts,” Sleeman said.

SUMMER 2024/2025 / 13

NEWS

Members rally behind Pennant Hills Bowlo revitalisation

FOR YEARS, LIKE many bowling clubs, Pennant Hills Bowling Club – owned by Seven Hills RSL – was struggling. Its membership had dwindled by half due to an ageing member base and rising maintenance costs. While the club saw a surge in casual barefoot bowl players, this rarely translated into committed members.

In response, the club introduced Jack Attack, a lively, fast-paced competition designed to welcome both beginners and seasoned bowlers. Held over four weeks twice a year, Jack Attack runs on Wednesday evenings, deliberately scheduled to cater to people with busy schedules. This shorter, more accessible format has not only revived interest but also given typically casual players a structured competition that goes beyond barefoot bowls.

Since the launch of the program in 2022, the club has gained 20 new members, and a weekly twilight bowl session has become a regular fixture.

“People that love bowls, who want to come and have a midweek bowl, it’s a wonderful way to greet new bowlers who are interested in maybe taking it a step further than barefoot bowl,” said Ian Moyes, a member of the bows committee and key figure behind introducing the program to club.

Beyond Jack Attack, the club has turned its focus towards younger generations by partnering with local schools to introduce schoolaged children to the sport through its youth program.

“We’ve had only three school-aged kids become full-time members so far, but there’s an unbelievable vitality on the greens that wasn’t there before,” Moyes said.

Moyes is optimistic about the program’s long-term impact.

“You may not get them to take up bowls right away, but they’ll be more inclined to come back later. Sometime in the future, a number of these kids will come through and become regular members because they got their start while they were in school.”

14 / Club Management

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AWARDS / ClubsACT C&C Awards

The night opened with a keynote by the Honourable Bill Shorten MP.

Canberra Southern Cross Club CEO Matt Walshe with Canberra Hospital Foundation chair Susan Proctor.

Vikings Group walked away with two awards.

Canberra’s community champions honoured The 2024 ClubsACT Awards celebrated Canberra’s clubs for their vital role in supporting community, culture, and sport across the ACT.

HELD ON MONDAY 28 October at the Canberra

Southern Cross Club (CSCC), the 2024 ClubsACT Clubs & Community Awards opened with a

CSCC chief executive Matt Walshe said.

Jason Nguyen, CSCC Woden’s central manager,

keynote address by federal minister Bill Shorten,

won the Emerging Talent Award, and the club

cultural, and sporting contributions to Canberra.

Community – Club of the Year (Large Club).

who commended the clubs for their social,

“Politicians should understand and respect

also claimed the top honour of Heart of the “Jason is a shining example of the future

what you do,” he said, speaking to a room of

of hospitality leadership. His unwavering

“I think by your very existence it symbolises

for our members, while nurturing strong,

Canberra club staff.

the desire of our community to engage with each other and to look out for each other. What is a club without people?”

During the evening, the CSCC emerged as

the standout, taking home three major awards,

including the Contribution to Sport, Community

commitment to creating memorable experiences collaborative teams, exemplifies the values that CSCC holds dear,” Walshe said.

ClubsACT CEO Craig Shannon praised the

calibre of this year’s nominations, noting the challenging selection process.

“All of the nominations we received in every

Development and Wellbeing Award for its

category were of a high quality and there was

to promote community support and connection.

nominees, making it especially tough for the

Cupcakes and Conversations initiative, which aims “We are truly honoured to have been

recognised across multiple categories this year.

very little between the winners and other judges,” he said.

Shannon also highlighted the unique role

These awards hold a special significance for

Canberra’s clubs play beyond standard hospitality

excellence in hospitality and service, but also our

creating safe spaces, sponsoring events, and

CSCC, as they reflect not just our commitment to

18 / Club Management

ongoing dedication to the broader community,”

functions, emphasising their commitment to

ClubsACT CEO Craig Shannon

AWARDS / ClubsACT C&C Awards

And the winners are: Arts & Culture Award:

Sustainability & Environment Award

Canberra Racing Club,

Ainslie – Greener Fairways, Stronger

Festival of Speed

Community: Gungahlin Lakes Golf

The Canberra Festival of Speed an annual

Club’s Commitment to Environmental

celebration of automotive culture and

Stewardship and Community Wellbeing

community spirit. By partnering with local

The Gungahlin Lakes Golf Club completed

charities and community groups, the festival

a $1.3 million water irrigation upgrade,

promotes collaboration and networking. It

underscoring its commitment to

also encourages healthy lifestyles through

environmental sustainability and community

outdoor activities for families.

wellbeing. The project, which began in 2014

Irish Club, Bloomsday The annual Bloomsday honours the life of Irish writer James Joyce and his iconic novel Ulysses. This year, the club presented The First Bloomsday, an original play written and directed by longtime member Ian Phillips.

The success of the production, which was attended by Irish Ambassador Tim Mawe and his wife, drew a large audience and helped reinvigorate the Irish Community Players.

Image credit: Kobi-Lee Hiebl

promoting cultural development.

“I think the important thing with

our awards is that they don’t aim

to recognise the normal things that

hospitality venues do as part of their

businesses, like selling chips or chicken schnitzels, they really seek to remind

the community of the unique role our

not-for-profit venues play in sustaining the broader community,” he said.

“These awards highlight the social

licence value of our industry. There is no other industry with a core purpose that ensures the provision of safe and

free spaces for community gatherings, the sponsorship of sporting and other events and facilities and focuses on cultural development.

“I really think that as a relatively

small industry we really punch above our weight in terms of social impact and the unity of our industry. It’s an

industry we are very proud of and one I’m honoured to represent.”

and finished in 2024, enhances operational efficiency by reducing water usage, energy consumption, and improving course playability.

Beyond the golf course, the project benefits the local community by protecting local wildlife and maintaining a self-sufficient water catchment system.

Hospitality Innovation Award Harmonie German Club – Taking it to the Streets

Diversity & Social Inclusion Award:

The Harmonie German Club’s mobile food

Eastlake - A safe space for the

trailer, launched in February 2024, marks

community to connect and grow.

a new era of community engagement and

•

The Rotary Club of Gungahlin

cultural celebration. Supported by the

•

The Yeribi View Club

Diversification and Sustainability Fund, the

•

The Men’s Table

initiative brings German hospitality, cuisine, and heritage to a wider audience at festivals,

Education, Learning &

markets, and events across Canberra. This

Development Award

mobile extension of the club has increased

Vikings – The transformative power of

visibility, driving memberships and demand

education enhances individuals’ lives

for event bookings.

across all age groups •

Cadet program

•

Apprentice chef program

•

ASBA/Headstart Program

•

School Scholarship Program

Contribution to Sport, Community Development & Wellbeing Award CSCC – Cupcakes & Conversations In support of RU OK? Day, the club aimed to normalise conversations around mental health among staff through an initiative led by its employee representative group, CRUX. In preparation for the event 150 cupcakes were baked by CSCC’s in-house pastry chef and distributed across all five venues by CRUX and executives.

Emerging Talent Award: Jason Nguyen, CSCC Individual Service to the Industry Michael Peel, Vikings Group Canberra Hospital Foundation & ClubsACT ‘Best Burger Competition’ Small Club: Canberra Racing Club – Feed the Seoul Burger Large Club: Eastlake – CHF Chicken Burger Heart of the Community – Club of the Year Large Club: CSCC Small Club: Irish Club

SUMMER 2024/2025 / 19

Image credit: Photox

IN FOCUS / RSL & Services Clubs Conference

The sustainable gaming panel drew a lot of interest on day one.

Shaping the future with innovation The 23rd Annual RSL & Services Clubs Conference was held across a three-day event in Canberra, and Club Management was there to soak it all in.

THE RSL & Services Clubs Association (RSL & SCA) hosted its 23rd Annual RSL & Services Clubs Conference from 15-17 September

at the Hyatt Hotel in Canberra, uniting 300 industry leaders and

delegates from 50 clubs from across New South Wales. The event’s theme, Shaping the Future Together: Innovate to Elevate, set the

stage for engaging discussions, networking, and workshops on the challenges and opportunities facing clubs today.

The event kicked off with a moving Last Post Ceremony at the

Australian War Memorial. The following morning, the conference’s

opening session was delivered by Michael McQueen, who delivered an insightful talk on how to persuade even the most stubborn stakeholders. HSBC chief economist Paul Bloxham provided

a concise update on economic trends affecting Australia, New Zealand, and global commodities.

Cybersecurity took centre stage when COO Andy Abey from

Castle Hill RSL Group warned how important it is to stay vigilant.

“Andy Abey’s cyber case study was a timely reminder of the

complex businesses that we operate. Our member clubs welcome

2,000,000 members plus non-member customers each year. In the

face of the compliance load, regulatory change, staff shortages, cyber threats, and the high cost of living, you’d be forgiven for thinking it’s all doom and gloom,” RSL & SCA CEO Margot Smith said.

Sustainable gaming was a key topic, with Shoalhaven Ex-Services

Group CEO Bernie Brown, Merrylands RSL group gaming manager Chris Debrincat, and Aristocrat Interactive gaming systems APAC

general manager Craig Butler discussing the significance of NSW’s digital wallet trial.

Brown stressed the importance of clubs being active participants

in regulatory reform, stating: “If we’re not in that discussion, at that 20 / Club Management

IN FOCUS / RSL & Services Clubs Conference

Celebrating the Anzac spirit As part of the conference gala dinner, recipients of the 17th Annual Spirit of Anzac Awards were honoured for their The Veterans Benevolent Fund panel hosted by RSL & SCA CEO Margot Smith (pictured right).

outstanding contributions to the club community.

“It was a truly inspiring night, filled with camaraderie, gratitude, and recognition of the remarkable work being done by our member clubs and their staff,” Smith said.

Outstanding Community Member Award Winner: Michael Folkes, Cabra-Vale Diggers Highly Commended: James Butt, Gladesville RSL and Community Club Spirit of Kokoda Award: Winner: Daniel Blake, Dee Why RSL Spirit of Anzac Award: Winner: Dee Why RSL Highly Commended: Cronulla RSL

The team from Dee Why RSL.

Castle Hill RSL Group’s Andy Abey chatted about the club’s cybersecurity breach.

table, respectfully having that dialogue and being prepared to put ourselves out there to implement these new technologies and be part of trials – then it’ll come… and then we’ll all be impacted.”

On day two, Disaster Relief Australia founder Geoff Evans shared

insights on how good leadership is invaluable. His focus on building a purpose-driven leadership culture resonated with attendees seeking to future-proof their organisations.

A standout session involved the Veterans Benevolent Fund panel

with RSL Lifecare CEO Janet Muir, Saltwater Veterans co-founder Scott Reynolds, and Damien Schofield from The Younger Heroes, who discussed the impact their programs have on veterans and their families.

Christian Herring from Microsoft Australia then outlined how

clubs could leverage AI to boost productivity, while hospitality coach Michelle Pascoe delivered a presentation on customer

obsession, offering advice on the tools clubs need to enhance their customer experience.

“The event provided not only valuable insights but also the

opportunity for delegates to network and share ideas with fellow club leaders. With a focus on innovation and sustainability, the conference reinforced the importance of future-proofing clubs while staying true to their mission of supporting veterans and communities,” Smith said.

The annual conference will return next year on 14-16 September

2025 at the Crowne Plaza Hobart. For any enquiries contact Kiah

Kennedy kiahkennedy@rslservicesclubs.com.au or Jodie Tipping on 0416 130 202 or jodie@totaltravelmanagement.com.au.

Club Management attended as a guest of RSL & Services Clubs Association.

“The event provided not only valuable insights but also the opportunity for delegates to network and share ideas with fellow club leaders.”

Margot Smith, RSL & SCA CEO

SUMMER 2024/2025 / 21

AWARDS / THA Awards for Excellence Hobart Workers Club took home the top gong among all club entrants.

A night of triumph for Tassie’s best The pinnacle of Tasmania’s hospitality excellence was celebrated at what Tasmanian Hospitality Association has labelled as the biggest gathering in industry history.

THE HOBART WORKERS Club took home

our team and community members. It reinforces

Community Club at the 2024 Tasmanian

for everyone and motivates us to keep enhancing

the top accolade for Best RSL, Sporting or Hospitality Association (THA) Awards for

Excellence , which was held on Wednesday 30

our programs and services,” Appleby said.

“This recognition not only celebrates our

October at the Royal Tasmanian Botanic Gardens.

achievements but also inspires us to continue

achievement. It reflects the hard work and

truly grateful.

“We are incredibly humbled by this

dedication of our staff, volunteers, and

building a vibrant community together. We are “This award is a testament to our shared

community members. This award inspires us to

commitment and the incredible community we’ve

environment for everyone. Thank you to all who

The category was also fiercely competitive,

continue fostering a supportive and engaging

have been part of this journey with us,” general manager Melinda Appleby said.

The award win comes just months after the

Hobart Workers Club moved into its new home

built together,” added Appleby.

with Devonport Country Club earning a silver and The Royal Yacht Club of Tasmania taking home bronze.

Other winners of the night included Royal

after near two years since it moved out of its

Hobart Golf Club, which was walked away with

“Winning this award is a huge honour. It

Training and Workforce Development category,

original location after 150 years.

acknowledges the collective effort and passion of 22 / Club Management

our commitment to creating a welcoming space

bronze for the Outstanding Achievement in

just behind Cataract on Paterson, a restaurant

AWARDS / THA Awards for Excellence

More than 600 entries were submitted for this year’s awards.

from Launceston, and hotel The Cove Tasmania.

This year’s THA Awards was the biggest gathering

in industry history. More than 800 representatives and

dignitaries attended to witness the winners announced

across 40 categories compromising the state’s best cafes,

restaurants, accommodation providers, pubs, sporting clubs and tourism operators.

This year also saw a new record number of nominations

for the awards where more than 200 venues from around the state submitted more than 600 overall entries.

“The strength and vibrancy of Tasmania’s hospitality

sector are clearly showcased through the accomplishments of tonight’s winners. These awards not only recognise

individual excellence but also highlight the collective spirit and resilience of our industry,” THA chief executive Steve Old said.

“Each year our Awards for Excellence grow bigger and

bigger. There was an outstanding array of entrants from

right across the state and I know the judging was extremely difficult in multiple categories.”

SUMMER 2024/2025 / 23

The Foyer d

Brand news an promotions

BRITA launches commercial-grade water dispensers BRITA has launched a new range of commercial grade water dispensers to the Australian market to address the growing demand for high quality, sustainability-focused and aesthetically designed hygienic hydration solutions in

Cognitec’s facial recognition solution makes compliance a breeze Staff shortages and changing regulations are adding challenges for clubs and casinos as they are required to identify underage, self-excluded, or banned patrons. Face recognition can help!

Generating real-time notifications, Cognitec’s FaceVACS-VideoScan solution can detect known and underage persons within seconds, enable fast response times and intervention, and act as a deterrent for banned persons who consider entering again in the future.

Concurrently, the software helps to quickly check

commercial settings.

BRITA has expertly crafted the high-capacity range for lasting performance, flow and versatility. From offices and hotels to healthcare settings and public spaces, the new dispensers are built for high-traffic, busy environments with high water demands and are available in flexible installation options to accommodate a wide range of architectural needs.

Blending craftsmanship with state-of-the-art technology, the BRITA Extra-C Tap is smart and stylish, featuring a stainless-steel design with an intuitive glass Easy Access Panel for hygienic, barrier-free operation. Excellent tasting water is ensured through proven BRITA filtration, and powerful ThermalGateTM technologies makes it a safe solution for any industry including hygiene sensitive environments. www.brita.com.au

TurboChef lands in Australia

in members, VIPs and preregistered guests without

Discover TurboChef’s high-speed ovens, now exclusively distributed in

looking at ID documents, eliminating long lines at

Australia by Stoddart.

entrances and providing swift transactions without

Renowned for their ability to cook faster while maintaining consistent

touching devices and surfaces.

quality, TurboChef Ovens offer advanced technologies, including convection,

Anonymous facial analysis generates people

impingement, and microwave capabilities, making them perfect for toasting,

analytics such as gender and age distribution, and

baking, roasting, and reheating. The compact design of models like the

showing visit frequency and count of your patrons.

TurboChef Sota ensures that these powerful machines can fit seamlessly into

The German technology, supported by an

any kitchen setup, without the need for a ventilation hood.

Australian expert team located in Sydney, is used

The TurboChef Double Batch Oven is a ventless, stackable oven that

extensively by both the Australian government and

is designed for high-demand kitchens, capable of cooking up to 40 x 16”

commercial enterprises.

pizzas per hour, while the

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while delivering exceptional cooking results.

Stoddart’s exclusive distribution of TurboChef in Australia also comes with exceptional support. Visit the Stoddart website to view the TurboChef range today. stoddart.com.au/brands/ turbochef

24 / Club Management

QubicaAMF: Evolving club entertainment for families Starting 1 January 2025, Adam Vance will take on the role of General

Maggi Gravy is your kitchen’s MVP

Manager for QubicaAMF Australia & New Zealand, bringing a fresh focus to the company’s innovative small- to medium-sized

For 60 years, Maggi Gravy has been a trusted partner

bowling solutions for clubs, hotels and resorts across the region. As

in Australian kitchens, offering a great tasting, reliable,

club entertainment evolves, QubicaAMF is transforming bowling

consistent and quality product.

entertainment to become a multigenerational experience that appeals

Nestlé Professional commercial development chef, Elke

to all ages. Adam and his team are helping clubs make better use of

Travers said: “As a chef, taste and consistency are paramount.

underperforming or new spaces with options like the Highway 66 Mini

Maggi Gravy isn’t just quality gravy, it’s that star performer

Bowling, which seamlessly fits into compact areas.

every chef wants in their kitchen. Its iconic status, premium

QubicaAMF’s cost effective offerings, range from the well-known 10 pin

taste and trusted performance make it a crowd-pleaser that

activity to high-tech scoring, interactive games, and social connectivity;

keeps customers coming back, which is extremely important

creating immersive, family-friendly environments that boost club

in this competitive foodservice industry.”

engagement (and revenue). With low-maintenance solutions, QubicaAMF

The Maggi Gravy Mix range is available from all major

and Adam Vance are helping clubs meet the demands of today’s

foodservice distributors or via the Nestlé Professional

multigenerational members and their families, to optimise club spaces for

customer service team.

lasting impact.

www.nestleprofessional.com.au/maggi-gravy-mvp

To discuss the right fit for your club, call Adam on 0423 762 940.

Elevate your customers’ coffee moments with BUONDI When it comes to Australia’s café culture, there’s no denying the standards are high. To meet those expectations, the café experience in clubs is also evolving.

BUONDI coffee is passionately crafted for Australian coffee lovers. Decades of coffee expertise ensure its blends deliver consistently excellent coffee, to elevate your customers’ coffee moments.

BUONDI Dark Spark is an intensely dark roast, designed to complement the Australian habit of drinking coffee with milk.

With a rich aroma of brown sugar and maple syrup, it makes the espresso of all espressos.

Sourced globally and blended locally, BUONDI beans are roasted in Queensland – catering to the Australian palate and lifestyle. Each roast is cupped and sampled before it leaves the factory to make sure the flavour is on point. www.nestleprofessional.com.au/brands/buondi SUMMER 2024/2025 / 25

Vanguard Luxury Brands’ Drinking Summer programme Vanguard Luxury Brands is bringing the

Archie Rose’s White Cane joins its Fundamental Spirits range

heat this season with its new Drinking

Made from 100 per cent Australian ingredients, and previously

Summer programme, offering venues

part of the Signature Series, White Cane is the newest addition

across Australia innovative service

to the Archie Rose Fundamental Spirits range – and is, for

solutions to breeze through the busy

now, exclusively available to the on-premise.

Designed to encourage rum drinkers to enjoy a higher

festive months.

Its ‘Cocktails on Tap’ range, offers a solution for venues to

quality, local version of a much-loved classic white

serve premium cocktails, at speed, without compromising on quality

spirit, Archie Rose White Cane is an Australian reimagining of

or creativity.

a white rum.

White Cane’s move to the Fundamental Spirits range

“It takes just 20 seconds to pour and garnish our tapped cocktails, and really anyone can do it. That means high-volume venues can get 180

means the product is available at a more accessible

cocktails out each hour, that still command a premium price point with the

price point, while still retaining exceptional spirit quality.

quality of brands and ingredients used,” states Michael Cox, Vanguard’s

In addition, the lighter, easier-to-pour bottle is specially

head of sales.

designed for the rail, meaning that there is now a locally

Two new flavours have been launched in time for summer: the Four Pillars Yuzu & Peach Gin Spritz and Casa Orendain Spicy Pineapple

produced, extremely competitive white rum-style product, perfect for on-premise use.

Get in touch with your local Archie Rose brand

Margarita, which will join the much-loved Four Pillars Bloody Shiraz Spritz and Broken Bean Espresso Martini.

ambassador for more details.

For more information, email orders@vanguardluxurybrands.com.

www.archierose.com.au

Tread Softly takes sustainable approach to winemaking Australian wine brand Tread Softly has demonstrated its commitment to sustainability, utilising new bottles made from 15 per cent lighter glass, helping to reduce its carbon footprint and minimise overall product impact on the environment.

“With less material being used, the wines are 55 grams lighter per bottle and 42kg lighter per pallet, requiring less fuel whether transported by truck or ship. By using less glass, the brand is also able to reduce the energy used to produce a bottle – another positive step towards reducing CO2 emissions,” says Michelle Buzza from Tread Softly’s bottling partner Sanector.

The repackaging follows the news that Tread Softly has celebrated its two-millionth tree planted in support of Australian land restoration through its give-back project with Carbon Neutral.

Tread Softly’s lighter, more eco-friendly bottles have begun rolling out across the full range. www.fourthwavewine.com.au

26 / Club Management

Gear up for a season of Spritzes with Lyre’s Pink London Spritz Responding to demand for a Spritz that suits every occasion, non-alcoholic spirit brand Lyre’s has launched Lyre’s Pink London Spritz in 250ml cans.

Crafted with high-quality natural ingredients, the new RTD offers an indulgent yet guilt-free option for those jumping on board the trend while keeping alcohol consumption low.

Not only does Lyre’s Pink London Spritz deliver a refreshing and vibrant taste, a portion of proceeds from each purchase goes directly to the McGrath Foundation, dedicated to funding breast care nurses and supporting those impacted by breast cancer. www.lyres.com

Yulli’s Brews makes first foray outside of beer with Urban Cactus Australian craft brewery Yulli’s Brews has announced the expansion of its portfolio into the booming RTD category with the launch of Ranch Water, a tequila-based citrus beverage.

The RTD, launched under the newly created Urban Cactus brand, marks the brewery’s first product outside of beer. Taking inspiration from the famed Texan cocktail, Ranch Water blends tequila, lime and soda, crafted from agave that has been fermented from scratch.

James Harvey, co-director of Yulli’s Brews and Urban Cactus, says: “Everything we’ve ever done has been born out of what we’re passionate about. Obviously, we love our beer, but often after a few on a hot day we like to mix it up with something light like a tequilabased cocktail, so naturally we wanted to have a crack at making one ourselves.

“Different to a lot of other ready-to-drink cocktails out there, Ranch Water is all about the fermentation process. Our aim was to create a fresh and citrusy drink that had the depth and backbone from fermented agave with a nice, dry finish, and we’re pretty bloody pleased with the result.”

Packaged in 375ml cans at 4.5 per cent ABV, Urban Cactus Classic Ranch Water is now at venues nationwide.

Modus unveils first new core release since 2022

www.urbancactus.com.au

Modus Operandi has added a new beer to its core range, Modus Hazy, driven by the desire to bring an exciting and flavourful product to the hazy category. For six months, The Modus team ran blind tastings of different batches of hazy beer to release a highquality and fine-tuned product.

Modus Hazy reflects the brewery’s ethos of “beer first, no shortcuts”. Tasting notes describe fruity and tangy aromas and layers of fresh hazy flavours on the palate.

Modus Co-founder Jaz Wearin said that amid a difficult period for craft brewers, new releases have to be exceptional to stand out.

“We don’t take adding to our Modus Beer core range lightly – the last one was in 2022 – and in the current market a core range beer has to be really outstanding to stand out, or you have to have one hell of a marketing budget. This is a hazy, but we are wanting to present to the market something evolved,” she said. www.mobrewing.com.au SUMMER 2024/205 / 27

atches Fixtures and m t your that will pack ou rs sports ba

Hit for a six with the summer of cricket Summer 24/25 is jam-packed with cricket, so lovers of the sport will have plenty of reason to visit your sports bar or beer garden over the next few months. Some of the key highlights include the CommBank Women’s T20I and ODI Series, the highly anticipated Weber WBBL, and the thrilling Men’s ODI and T20I Series. Fans can catch the fast-paced action of the KFC BBL, along with the ultimate Test cricket showdown in the NRMA Insurance Men’s Test Series against India. And let’s not forget the highly anticipated CommBank Women’s Ashes Series.

Catch all the action on Foxtel and Seven.

The Australian Open will keep you riveted Tennis die-hards and casual fans alike will be keeping an eye on the Australian Open, one of Australia’s premier international sporting tournaments. There will be plenty of nail-biters that go down to the wire in five sets – that’s a few hours of fun at least. Keep the afterdinner trade around for matches with new favourite Jannik Sinner, and women’s number one, Aryna Sabalenka, who will be looking to win her third Australian Open in a row.

Tune in from 6-26 January on Stan Sport and Nine.

28 / Club Management

EASTS EASTSLEAGUES LEAGUES

The A-Leagues keep kicking goals It’s football (or soccer) season in Australia, and the A-Leagues are under way. Catch all the action in the Isuzu UTE A-League Men’s and the Ninja A-League Women’s competitions, as the action begins to ramp up. Will the Central Coast Mariners be crowned champions in the men’s comp again to make it a three-peat? Can Sydney FC do the same in the women’s comp? There’s a lot at stake in both competitions, and plenty of action – and goals – on the way.

Tune in on Paramount+ and Network Ten.

Nothing but net with US basketball The NBA has been a big hit with Aussies for the last five years or so, and continues to attract new fans every year. It’s also a boon for the mid-morning and lunchtime trade, activating dayparts for clubs that otherwise wouldn’t see a lot of action.

Also a growing hit with Aussie audiences? The WNBA. The women’s league has seen a massive growth in popularity with the rise of stars like Angel Reese and Caitlin Clark. Show both leagues and you’ve got double the captive audience.

Now showing on ESPN.

Super Bowl ready for a touchdown The last big sporting event of the Summer here in Australia is the Super Bowl. Another US sport that has seen a massive growth in popularity here, the Super Bowl is an event that a lot of people will take the day off to watch – and what better way to do so than in a local club that is making a big deal of the match? And don’t forget about the half-time show either – that’s an event in itself!

Tune in on 10 February on ESPN.

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FEATURE / CEO Profile

A new era of

possibilities When Club Management caught up with Nathan Whiteside, he was just six weeks into his new role as CEO of Cronulla RSL, but it was clear he’d already hit the ground running.

30 / Club Management

FEATURE / CEO Profile

WHEN NATHAN WHITESIDE stepped into his new role as CEO of Cronulla RSL in August, following Sue McNeill’s retirement

after nearly a decade at the helm, he inherited a club that had just completed a significant refresh of its facilities. With these updates in place, Whiteside is focused on maintaining the club’s forward momentum while introducing a fresh perspective.

“I’m all about culture and staff wanting to come to work and

feeling like work is a happy place,” he said.

“You shouldn’t come to work feeling like you don’t want to go,

and that’s my big thing culturally. Just look at where we are – the beach makes you feel good, and we have a great group of people that work here at Cronulla RSL.”

With 25 years of industry experience under his belt, Whiteside’s

career began at Yamba Bowling Club, where he worked his way

up through the ranks. By 26 years old, he was appointed assistant

manager at the bowling club, earning him the chance to complete a second degree in club and gaming management along the

way. Since then, he’s served as CEO of Central Leagues Club in

Newcastle, before returning to Grafton as CEO, and most recently as CEO of Orange Ex-Services’ Club (OESC).

“My career moves have always been about career progression,

and that’s enabled me to work at some great places and learn from some wonderful people,” Whiteside explained.

“Orange was a magnificent place. I loved it … and I wasn’t

expecting to have moved on from Orange after just two and a half years, but when an opportunity comes up, you’ve just got to take

it. This one came up, and I’m very grateful for the opportunity that

[Cronulla RSL] president John Brown and the board have given me.”

Club life appeal Whiteside’s initial attraction to the club industry stemmed

from a tourism and hospitality degree, where a subject on club

management sparked his interest. A field trip to Ballina RSL, led by

then-operations manager Bill Coulter, who is the soon-to-be retiring CEO, solidified his desire to pursue this career.

“It was probably something from the word go that I wanted to be

involved in,” Whiteside said.

Servicing and being part of the community has also been another

appealing factor for Whiteside.

“I said it on my first day here: we might have a busy day or

a bad day, but you’ve got to realise that the people coming into

this place, this is their place. You might only see someone for 30 seconds when you say hello to them, but that 30 seconds might

mean the world to them, so you’ve got to give everyone the time that they deserve.”

Whiteside said that some highlights from his career have

emerged from challenging situations. At Grafton, he recalls

significant fundraising efforts for local charities, particularly for

children in need and bushfire relief, before continuing this same

motivation at OESC to drive the flood appeal to help communities impacted by the 2022 Central West floods.

SUMMER 2024/205 / 31

FEATURE / CEO Profile

“I’m all about culture and staff wanting to come to work and feeling like work is a happy place.”

“We did the first fundraiser with the help of numerous people

and the Clubs4Clubs initiative, where we were able to raise

enough money to physically give voucher packs to people in

Eugowra and the surrounding areas. We physically handed the occupants of affected houses $1,250 worth of vouchers each;

there were over 200 houses. That was a highlight, but as I said, it came from a low point,” he said.

“Then we did another fundraiser after that with the help of

numerous clubs and Smart Exposure, where we raised another

$250,000 that we distributed to smaller clubs in the Central West to help them.”

Facing the challenges of operating within a highly regulated

gaming environment, Whiteside embraces the need for ongoing adaptation and growth.

“There’ll always be a portion of what we do that is looked upon

in a different light in the community. As such we must always

strive to do the right thing by the law, and we must adapt to the changes and support each other in the industry.”

Charting the way forward With the club in the midst of a master plan that has been in

progress for some 18 months, Whiteside is optimistic about the future of the club.

“It’s an exciting time ahead for Cronulla RSL and the

community,” he said.

As he continues to settle into his role at Cronulla RSL,

Whiteside remains committed to fostering a positive

workplace culture, growing the club, and staying adaptable in a rapidly evolving industry. His leadership philosophy?

Always keep learning.

“We never know all and must keep learning and engaging with

our peers,” he said.

“When I took my first step to a CEO position, I rang a mentor

and I said to him, ‘How do you know when you’re ready?’ He

said, ‘You’re never ready, just be confident and continue to learn’.

So, I live by that.”

32 / Club Management

FEATURE / 2025 Trends

2025 Trends What new trends are on the horizon that can

help clubs elevate and optimise their operations?

Club Management spoke with club operators, stakeholders, and industry experts to uncover these insights.

34 / Club Management

Drinks

FEATURE / 2025 Trends

Crafting healthier cocktails “I believe the cocktail market will continue to grow with new

More non-alcoholic options “With the continued growth of non-alcoholic choices this trend

infusions relating to lower alcohol and increased health related

continues to grow globally. No longer can you only offer soft drink;

ingredients. Non-alcoholic options should also shine, offering

your customers are looking for a beverage experience whether it’s

craft mocktails that don’t skimp on flavours or creativity.”

with their meal or taking a seat in your lounge for a chat or to enjoy

Matt Cavanagh, CEO, Club Mount Lewis

the entertainment.” Michelle Pasco, CEO, OOPS.

Expanding lowsugar options “Low sugar ranges will again feature heavily in 2025. The ability to have varied options in the low to zero-sugar beverage space is key. Soda-infused alcoholic offers will also be the norm, but we see the need also to have extensive ranges for varied tastes with cocktails, draught, wine, and non-alcoholic options.” Adam Wiencke, general manager, Carina Leagues Club

SUMMER 2024/2025 / 35

Food

FEATURE / 2025 Trends

Stay connected “Diners in 2025, want more than just food – they will seek a connection. Provenance, the quality, and origin of ingredients will become a decisive factor, pushing establishments to emphasise the source and sustainability of their offerings. This goes hand-in-hand with the rise of authenticity in menu strategy, as venues incorporate seasonal ingredients and regional fare, offering diners an experience rooted in real stories and transparent sourcing practices.

Storytelling is becoming an essential part of the dining experience, meeting the demand for connection and providing consumers with a sense of place and purpose in their food choices.

This trend will encourage chefs and restauranteurs to move beyond traditional offerings, creating experiences that change with the seasons and emphasising both sustainability and culinary artistry.

Even as technology advances rapidly in the F&B space, solid fuel cooking will continue to gain popularity for its ability to deliver robust, authentic flavours. From wood-fired ovens to charcoal grills, these methods will bring unique tastes that connect consumers with a more traditional culinary approach.” Allan Forsdick, director, Future Food

Simple is best “Comfort food that represents value will always be a staple for clubs. Using simple ingredients is the key. Using too many words to describe a dish can confuse customers seeking comfort – there is enough complexity in their lives.” Paul Rifkin, consultant chef

Making memories “It’s crucial for the industry to not only meet dietary preferences but to actively promote a holistic approach to wellbeing through thoughtfully curated menus. Additionally, experiential dining is no longer just a trend but an expectation. Guests are seeking culinary experiences that engage all the senses, transforming a meal into a memorable occasion.” Glenn Kovacs, CEO, Wenty Leagues

36 / Club Management

Challenge the norm “A parmy or rump steak will always be on the menu but look out for global street food influences to make an appearance for those brave enough to challenge the norm, bringing in vibrant flavours and sharing experiences to the table.” Matt Cavanagh, CEO, Club Mount Lewis

Unlock growth in membership and revenue for your Club with Future Food. Î Strategies to increase your food and beverage revenue. Î New F&B concepts with a point of difference to reposition your Club in a competitive landscape. Î Master the controllable F&B costs – labour and cost of goods. Î Perfect your service to retain and win new customers with great experiences. Î Source outstanding F&B operating partners and suppliers.

“Future Food have proven to be a valuable partner, dedicated to delivering exceptional service and results. Their commitment to understanding our unique requirements and delivering tailored solutions has made a significant difference to our business. I highly recommend Future Food to any organisation seeking to elevate their food and beverage offerings and drive sustainable growth.”

Ron Kent | Vikings Group General Manager

futurefood.com.au

info@futurefood.com.au Image: Ben Calvert | Vikings Group

Scan the QR for more

Interior Design

FEATURE / 2025 Trends

Design multi-use spaces “We are seeing a focus on designing multi-use spaces which gives clients the opportunity to maximise their revenue per square metre.

Further to this, clients are conscious of broadening their demographic appeal and so we have seen more interest in creating spaces that are

Bring nature inside

family-friendly, as an example,

“Creating new spaces without walls or division. Open bright inviting spaces with

children’s areas are becoming

varied seating heights and finishings defining the space. Bring the outside inside

larger and more engaging,

with clean green live walls and water features. Adam Wiencke, general manager,

thereby encouraging longer

Carina Leagues Club

and return visits.

The other interesting

Carina Leagues Club’s new fitout

by Altis Architecture. Image: Supplied by Carina Leagues Club

trend is the rise in interactive entertainment, including the use of technology in sports bars. We’ve worked with a number of clients recently to incorporate several different active entertainment technologies, really elevating the experience provided to patrons to something that is beyond the traditional counter meal and a place to watch the footy We will see venues continue their evolution to become more appealing to a broader demographic, diversifying their offering, and realising operational efficiencies. Given the significant investment venues make in their refurbishments, largely driven by the increase in costs in the building sector over the last few years, our focus will continue to be on offering solutions that deliver longevity.” Luke Ponti, partner, BSPN

38 / Club Management

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Interior Design

FEATURE / 2025 Trends

Embracing more greenery

Make it Gram-worthy “One of the most visible trends will be the divergence between dining as an immersive experience and eating as

“I think we will start to see more clubs embrace biophilic

a convenience-driven activity. Driven by the ‘experience

design, integrating for a more immersive vibe. Multi-functional

economy’, dining will continue to evolve into a multi-sensory

spaces to enhance the community use of clubs should also be

event, as consumers seek more than just a meal.

a focus to create new and exciting experiences for guests.”

Matt Cavanagh, CEO, Club Mount Lewis

For Gen X and Gen Y, who will prioritise value and personalisation, design-driven spaces will remain a key differentiator. With social media and Instagram-worthy interiors setting high expectations, the backdrop of a venue will become nearly as important as the food itself.” Allan Forsdick, director, Future Food

Staged updates “Clubs are looking at incremental updates to areas involving furniture and lighting in their venues. With the economic environment, large masterplans have been paused at a number of venues and a staged approach embraced.” Andrew Lloyd, CEO, Community Clubs Victoria

Prioritise practicality “There is a lot to be said for comfort and practicality versus what looks flash. What works for the staff translates into better service for patrons and better staff engagement. If functionality is subordinated to aesthetics, then it usually ends up in a lesson learned and some remedial capex.”

Bevan Paul, CEO, Central Coast Leagues Club

40 / Club Management

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Swansea RSL Club Proud of our ongoing relationship with Swansea RSL & looking forward to the opening of their new covered outdoor area in 2025.

Compliance & gaming

FEATURE / 2025 Trends

Advancing facial recognition “Facial recognition technology is set to become a cornerstone in the compliance toolkit for licensed venues. With advancements in AI, facial recognition is becoming more

Leading responsible gaming “Clubs are the industry leaders in responsible gaming and reform, especially when it comes to

accurate, faster, and less intrusive. In

gaming machines, and we will continue to see reform in this area throughout 2025. Our venues

2025, this technology will be pivotal

are designed to offer a wide range of activities, from enjoying a meal or watching a show to

in identifying patrons who are part of

joining an exercise class, playing bingo, or wagering money on poker machines, racing, or

self-exclusion programs or who have

Keno. These are all legal and socially accepted activities conducted in a controlled, heavily

a history of anti-social behaviour.

regulated environment overseen by government bodies.” Glenn Kovacs, CEO, Wenty Leagues

For operators, it offers a proactive approach to risk management, ensuring that individuals who are legally restricted from entering certain venues are discreetly identified and managed. The outcome, enhanced harm minimisation for vulnerable patrons and improved venue safety.

As technology becomes more integrated into operations, the challenge for venues will be to use tools like facial recognition discreetly, without making patrons feel overly monitored. When implemented thoughtfully, these technologies can enhance safety and compliance without detracting from the lively and engaging experience that patrons seek. For example, facial recognition can quickly identify and assist selfexcluded patrons or those displaying concerning behaviour, ensuring a safe environment for all while maintaining a welcoming vibe.” Jason Thomas, CEO and managing director, Auscomply

42 / Club Management

Innovation in EGMs “A raft of new Electronic Gaming Machines (EGMs) is being released in 2025 with innovations in game content, software design including graphics and cabinet design. We are seeing increasing regulatory requirements resulting in a growth in technology in EGMs. Gaming systems are evolving incorporating new features monitoring player use to enhance regulatory compliance and improve the user experience. Manufacturers are also investing in responsible gaming innovations such allowing players to bank part or all their winnings and to track session play times.

Harm mitigation technologies, including facial recognition, are being advanced with several governments considering a broader rollout.”

Jinesh Patel, CEO, Gaming Technologies Association

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A new junior tower was added to the kids’ play area at Buckleys.

FEATURE / Family Entertainment

Fun for all ages

Clubs are evolving into spaces for multiple generations – whether it’s young families looking for a relaxed spot to dine, teenagers enjoying a game night, or retirees catching up over a morning coffee.

FOR YEARS, CLUBS across Australia

good service. We want to try to create a

that catered primarily to older patrons or

general manager of operations.

have carried the stigma of being venues as a place to play the pokies. While this

perception may have held some truth in the past, times are changing.

As member demographics evolve

and clubs face increasing competition from other venues, they are investing in new facilities to stay relevant. The result? Clubs are transforming into

multigenerational destinations where

everyone, from toddlers to retirees, can gather, dine, and be entertained.

One venue leading the charge is the

Ballarat Trotting Club, which recently

different experience,” said Ash Madder, The renovation involved gutting the

entire venue, modernising the bistro and

over the past 18 months,” he said.

was reorganising the layout so that the TAB

today want a different experience. They

want to come out to enjoy good food and 44 / Club Management

per cent growth, which has been consistent The renovation has not only refreshed

and gaming facilities were confined to one

the venue but also changed the perception

that “families feel comfortable to come in”.

“We’re seeing families host birthday

section with its own entrance, ensuring

of what the club offers.

According to Madder, the club’s

parties here, mothers’ groups gathering

destination that was family friendly.

We’re now able to capture their details …

committee was determined to create a “There’s a lot of development happening

families move up from Melbourne to work

plays the pokies are now gone. People

“We expected maybe a 20-30 per cent

function space. A key aspect of the design

for the addition of a kids’ play area and

appeal to a broader demographic.

men to go out to the TAB while their wife

has seen a similar surge.

increase, but we’re looking at nearly 200

on the western side of Ballarat, where

“The days of clubs being just for older

almost doubled, and weekly bar revenue

bar, expanding the venue to make way

completed a $5 million renovation of

its Flying Horse Entertainment Venue to

The results have been impressive.

Madder pointed out weekly food sales have

we’re situated. We’re seeing a lot of

for coffee, and most are now members.

and it’s really helped us understand the

demographic and try to tailor a lot of what we do around them.”

in Ballarat, and there’s nothing like us

Family-friendly focus

within a 10km radius, so we’re looking to

Fin Fishing Club has also taken proactive

this way – we’re the only club situated

Across the country in Brisbane, the Blue

capitalise on that as those housing estates

steps to appeal to a more diverse audience.

are developed.”

General manager Peter Purins revealed that

QubicaAMF is reimagining bowling by incorporating new tech and game styles

as part of recent renovations, which set the club

back $2.7 million, a new family lounge and play area was introduced in place of its former pool table area.

“The needs of our community are evolving.

The median age in our community is 34, while the average age of our members in 2023 was

60. It became clear that changes were needed to better serve our community,” he said.

Despite the demographic shift, the club has

been mindful of balancing traditional offerings

For the young and old

bingo and Morning Melodies for older members,

Entertainment CEO Michael Tonks brings

with newer activities. While they continue to host

It’s this similar frame of mind that Buckley’s

they’ve added live bands, kids’ entertainment,

to diversifying the club’s offerings to attract

and family-friendly dining options to attract younger patrons.

“Appealing to families aligns with the

club’s long-term strategy by fostering a more

inclusive environment that attracts a broader demographic,” Purins said.

“As the community’s median age is significantly

younger than the average age of current

members, catering to families helps future-proof the club by engaging younger generations. By

providing family-friendly spaces and activities, such as the new family lounge and children’s

play area, the club positions itself as a welcoming venue for both existing members and potential new patrons.

“This shift not only diversifies the membership

base but also increases the potential for long-

term membership retention as families grow and continue to visit.”

multigenerational customers.

“Where we’re located, near suburbs such as

Armstrong Creek, it’s mostly young families, and we’re the closest hospitality venue available to them,” Tonks explained.

Recently, the club freshened up Uncle Buck’s

Play Parlour with the addition of a new junior tower. According to Tonks, this update was

driven by customer feedback requesting options for children below the age of four. As a result,

the space is now attracting new groups, such as mothers’ groups, to the club.

In addition, the club has expanded with a new

play area called Mini Ninja Warrior, featuring an obstacle course with monkey bars and jumping

“The days of clubs being just for older men to go out to the TAB while their wife plays the pokies are now gone.”

Ash Madder, general manager of operations, Ballarat Trotting Club

platforms aimed at children aged 8-12 years.

The initial concept, Tonks noted, stemmed

from a desire to go beyond the standard modular play areas often found in fast-food venues.

The Flying Horse Entertainment Venue has been given a face lift to appeal to a broader demographic.

SUMMER 2024/205 / 45

FEATURE / Family Entertainment

“Catering to families helps future-proof the club.”

Peter Purins, general manager, Blue Fin Fishing Club

A family lounge was introduced as part of Blue Fin Fishing Club’s recent renovations.

“We wanted to be far superior to the

typical outdoor McDonald’s playground

interests and age groups,” he said.

“[Bowling] is no longer just a kids-

and create something much better.”

only activity or adults-only activity – the

shift perceptions of what Buckley’s has

maintaining options for standalone play.”

Tonks believes the updates are helping

to offer.

evolution is combining the two while

QubicaAMF is reimagining bowling

“Now, people think of Buckley’s as a

by incorporating new technology and

Since the renovations, food sales have

create versatile, fun spaces that enhance

family-friendly, high-quality venue.”

tripled, while beverage sales have seen a 30 per cent increase.

“We don’t want it to get stale,”

Tonks added.

Bridging the bowling gap

Uncle Buck’s Mini Ninja Warrior is for the active kids looking to take on an obstacle course.

Looking forward, Vance sees a continued

trend toward technology-enhanced entertainment.

“For clubs, this means a shift from

interactive elements to allow clubs to

conventional entertainment options to

member engagement and drive foot traffic,

encourage patrons to stay longer and visit

such as by offering smaller four to six

bowling lane solutions and integrating its Bes X Ultimate Scoring System and Edge String Pinspotters.

“Edge String Pinspotters and the Bes X

customisable, interactive experiences that more often,” he said.

“Multigenerational appeal is crucial, and

products like QubicaAMF’s Bes X System,

which offers game modes and social media connectivity, are becoming central to

In addition to food, music, and kid-

Ultimate Scoring System allow clubs to

new entertainment options to cater to

the appeal of traditional bowling with

maintenance equipment will be a

and lighting that enhance the player

exciting entertainment while managing

friendly spaces, clubs are exploring

multigenerational audiences. Adam Vance, assistant general manager of QubicaAMF

Australia and New Zealand, sees bowling

as a perfect fit for clubs looking to diversify.

“Over recent decades, entertainment

cater to diverse preferences by combining advanced scoring, interactive games,

experience for kids, adults, and seniors alike,” Vance said.

operational costs.

“We envision that clubs will increasingly

interactions, allowing families to create

bowling entertainment a natural choice

members now seek immersive, engaging

shared memories in a familiar, yet

46 / Club Management

priority, as clubs strive to offer fresh and

look to compact, multifunctional spaces

accessibility but encourage social

environments that cater to a variety of

He added sustainable and low-

“These offerings not only increase

has evolved from a single-activity focus to a multifaceted experience, as club

creating these experiences.”

enhanced, club environment.”

that maximise revenue potential—making for venues looking to keep up with the evolving entertainment landscape.”

MAXIMISE AND DIFFERENTIATE

POTENTIAL! Are you looking to set your facility apart and offer your guests or residents a broader range of activities? Adding a bowling amenity is the perfect fit to increase your appeal and profitability.

QubicaAMF – 02 4735 6677 www.qubicaamf.com

FEATURE / Menu Classics

Cabra-Vale Diggers’ District 8 is a nod to local community’s Southeast Asian heritage.

Fresh spins

While clubs remain true to classic favourites, they’re adding fresh flavours and techniques to keep members wanting more.

FOR MANY CLUBS, traditional menu items like steaks, schnitzels,

and fish and chips have an enduring place in any member’s plate – and stomach. These classic dishes have long been appreciated for

their familiarity and dependable flavours, especially in venues like Glenelg Surf Life Saving Club (GSLSC) in Adelaide.

GSLSC venue manager Peter Kerak attributed the popularity of

these dishes to nostalgia and their reliability.

“Menu classics are classics for a reason. They’re great dishes and

typically well-priced,” he said, explaining that these meals resonate with a diverse customer base who see them as “reliable choices”.

According to Kerak, menu classics account for more than

50 per cent of Glenelg SLSC’s menu and is the drawcard for

returning members. Staples like beer-battered flathead or King

George whiting, and salt and pepper squid are favoured as they complement the club’s beachside location.

Kerak emphasised that maintaining these standards at affordable

prices come with challenges, particularly as costs of labour and ingredients, particularly fresh seafood, continue to rise.

“While there are many shortcuts to providing menu classics at

a lower price, we choose to take a different approach and uphold the quality of our meals,” he said, detailing how the surf club’s

kitchen avoids pre-made sauces or frozen ingredients in favour of traditional preparation techniques.

48 / Club Management

FEATURE / Menu Classics

“Club food has evolved from

just serving a roast and three veg to high-class food.”

Scott Drinkwater, Dee Why RSL executive chef

“[Our] sauces such as gravy, jus, mushroom, and pepper are

prepared the traditional way which takes days to master.”

This commitment to quality extends to its Sunday roasts,

which are favourites during the winter off-season.

“These menu classics have a rich history, going back

centuries, and deserve lots of TLC,” Kerak said.

“Our porchetta is marinated, rolled, and roasted for over 10

hours, similarly to our slow-roasted beef brisket.”

Yet, while classics continue to anchor the menu, the kitchen

at Glenelg SLSC has had to respond to the needs of an evolving

It’s a balance of tradition and modernity at Dee Why RSL.

customer base that spans multiple generations. Kids and

teenagers, for instance, are often drawn to timeless favourites like spaghetti bolognese, chicken schnitzel, and burgers.

Another standout among the younger crowd is the club’s grilled chicken and bacon wrap.

Classics reinterpreted Over at Dee Why RSL, menu classics also hold a cherished place, yet they are given a distinctly modern touch. For

executive chef Scott Drinkwater, these dishes serve as a

connection to the past while offering a level of familiarity patrons appreciate.

“Classics evoke memories of place, people, and flavours,” he

said, highlighting how “tried and tested menu items continue to survive through time”.

However, Drinkwater is quick to note that club dining has

evolved significantly.

“The base flavours and dishes remain, but the presentation

has changed – it has modernised,” he said, crediting much of this shift to the influence of food media.

This balance of tradition and modernity has also led to an

expansion in the types of cuisine that Dee Why RSL offers.

Beyond its main bistro, the club is also home to Tastes of Asia, a pan-Asian restaurant; Flame, a steak and seafood grill; and Aqua, a contemporary Italian cafe.

“Club food has evolved from just serving a roast and three

veg to high-class food that’s as good as, if not better than, the average standalone restaurants” Drinkwater said.

For regular patrons, variety is essential. This means offering

a rotation of feature dishes that span various cuisines or presenting entirely new dishes.

“We have a diverse range of members, including some

who visit multiple times per week, so we need to keep things interesting,” Drinkwater said.

“It’s important to surprise and delight our members.”

SUMMER 2024/2025 / 49

FEATURE / Menu Classics

Global flavours While Glenelg and Dee Why take a more refined approach to

classic favourites, Cabra-Vale Diggers has embraced a distinctly

international direction to its food offering – a path that has only been further expanded since Dany Karam became the club’s culinary ambassador last year.

In addition to the club’s Southeast Asian-inspired District

8 and the Chinese restaurant Horizon Asian Dining, Karam

is spearheading the launch of two new venues – a 160-seat

steakhouse and cocktail bar, and a 300-seat Italian restaurant – as part of the club’s ongoing redevelopment, set for completion by mid-next year.

Drawing from his heritage and early culinary experiences, Karam

will be transforming traditional club fare by incorporating timehonoured techniques such as wood-fired and charcoal cooking, ageing meats, and using seasonal produce.

“Menu classics are classics for a reason. They’re great dishes and typically well-priced.”

Peter Kerak, Glenelg Surf Life Saving Club venue manager

“Every Sunday, my mum would cook on charcoal, and that’s

where this journey began,” he said.

“I’m using really old techniques … and drawing from my

heritage, and the way I grew up cooking and eating.”

For Karam, each dish reflects his cultural roots yet prepared using

local and seasonally available produce.

“I’m following the cattle since it’s been raised on the farm to the

abattoir, speaking to the farmers along the way.” he explained.

“It’s really important to know the source of produce. A picked

three months ago compared to a potato that has just been picked have completely different flavours.”

For Cabra Vale Diggers, the aim is to elevate the dining

experience to something that feels unique and considered.

“You don’t have to travel to the city to get a quality steak or

sustainable fish; we’re offering it right here in the community,” Karam said.

He acknowledged that his approach isn’t about over-

complicating dishes.

“Serve your food hot – or cold, if it’s a cold dish – and keep it

simple. Don’t overthink it.”

50 / Club Management

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F&B / Chef Profile

Bringing it home After previously serving as head chef of Currumbin

RSL, Andy Dutton has returned, bringing with him his extensive knowledge of cooking with local produce and Asian-inspired flavours that’s already winning over patrons.

IN JUNE, CURRUMBIN RSL welcomed a familiar face to their team, and in just a few months, executive chef Andy Dutton

has already begun putting his personal touches on the club’s food menu.

With over 25 years of experience, Dutton, a Currumbin Valley

local, started his career as an apprentice chef just up the road at North Burleigh Surf Club. From there, his career spanned highend restaurants, boutique hotels, pubs and cafes.

“It’s given me a really good foundation and broad knowledge of

how to design dishes and know what works in what situation, and how to adapt things to suit the situation,” Dutton said.

It’s not, however, Dutton’s first time working with the club –

52 / Club Management

F&B / Chef Profile

he had previously worked for the RSL as head chef at one of its

offsite restaurants. Growing up in the area, he believes his return to Currumbin RSL is even more meaningful.

Obviously, you’ve still got to have your old favourites, but it’s about making those old favourites better,” he explained.

“When it comes to fish and chips, for instance, we’re not just

“The RSL is a bit of an institution around here,” he said.

opening frozen packets up and throwing them in the deep fryer. A

Dutton’s return to the club has been marked by the introduction

adventurous and health-conscious, which are the trends people are

“It’s great to be back here and be part of it.”

of a new menu, which is already proving popular with patrons.

Drawing on his experience cooking Asian-inspired dishes and seafood, he’s created a menu that reflects this, as well as his commitment to using fresh, local ingredients.

“When I worked in Far North Queensland, I had access to a lot of

bit of thought goes into them, and we try and be a little bit more looking for today.

“It’s about finding that middle ground between classic club

food, while also offering something that is more adventurous and on-trend.”

Beyond creating delicious food, Dutton is committed to

Asian influences up there. Then over in WA, I worked at the yacht

sustainability and supporting local suppliers. He works closely with

seafood. That’s given me a good knowledge and depth of variety.”

source the freshest produce for his kitchen.

club and the high-end bistros over there, and I had access to fresh He mentions a three-week immersive cooking tour of Vietnam

in 2017 has also shaped his approach to creating dishes that are packed with flavour while remaining light and fresh.

“That really has influenced the way I cook these days and given

me a real appreciation of Asian cuisine and how they put so much

farmers in the Currumbin Valley and northern New South Wales to “I’ve developed a nice relationship with them. It’s great when

they come in and do their deliveries, and they’ve still got their gum boots on from being out on the farm, so you know the product has been freshly picked,” he said.

Dutton also makes a point of taking his chefs to visit the farms

flavour into a bowl, without using heavy oils, cream, or butter.”

and meet the suppliers.

green salad with a lime and chilli vinegarette, which has already

can see that paddock-to-plate and have more appreciation of the

One standout addition to the new menu is a Vietnamese-style

been a hit. Other standouts include the tamarind and lime caramel glazed lamb ribs with XO cucumber pickle, and the bang bang

flash-fried prawns coated in a tangy house-made sweet chilli sauce.

“They’re not drowned in the heavy sauces, but there’s still plenty

of flavour.”

Dutton is also acutely aware of how tastes have shifted, evolving

from traditional “pub grub” to something more akin to restaurantquality fare.

“People expect restaurant-quality food when they come to a club.

“I want to familiarise them with how things are grown, and they

product as well.”

As he settles into his new role, Dutton’s long-term vision involves

building a strong team that’s motivated to push the boundaries of what club dining can be.

“We’re getting a couple of good senior chefs in, and that’s a good

foundation to really start building towards a deep skill base. Once

we get that skills base, we can really start thriving. I can’t see why

we can’t move towards the goal of being the best club restaurant in Queensland.”

SUMMER 2024/2025 / 53

FEATURE / Redevelopment

54 / Club Management

FEATURE / Redevelopment

The Concord reclaims its wings

After decades as a cultural centre for Sydney’s Croatian community, The Croatian Club has evolved into The Concord, a modern community club that appeals to all generations.

“We decided to rebrand ourselves as a true community club but showcasing the best of Croatian culture.”

Michael Rimac, vice-president and executive director, The Concord

THE CROATIAN CLUB Sydney has been a vibrant

install lifts etcetera, the consensus between the

since 1951. Originally founded in Surry Hills, the

we had to do something special. We decided it’d

community club for Australian Croatian families club then moved to Marrickville in 1972 before

it relocated to the old Sundowner at Punchbowl

design crew, directors and old members was that be easier to start afresh.”

The result for the 2,000-capacity venue was

in 1983. It became a central hub for the Croatian

a multi-million-dollar refit. The building’s core

pace with changing times.

was gutted and rebuilt, including a modern

diaspora but, like many clubs, it struggled to keep “The clubs that upgraded or made

improvements to their business model succeeded,

and the ones that didn’t want to spend the money failed, and we were one of those,” admitted vicepresident and executive director Michael Rimac.

While the story of the club could have ended

there, a new generation of members stepped in.

They came up with a bold vision to revive the

club by transforming it into a broader community space that would appeal to both its Croatian members and the wider public.

After much deliberation, a resolution was

passed to sell the Punchbowl site which paved

the path for a new chapter. The money from the

structure was retained, but everything else

facade featuring a drive-through porte-cochere, a function room, a new sports bar with a pool

table, and a dining room that showcases stone shipped from Croatia to pay homage to a

Croatian barn. There’s also a generous alfresco

area with a raised terrace featuring a stone pizza oven, amphitheatre-style seating and kids’ play

area. A gymnasium was also added underneath.

The club also honours its Croatian history

and Concord ANZAC Servicemen from the local community with its memorial room filled with plaques, artifacts and photos. The club also

reinstated the original ANZAC memorial onsite.

sale allowed the club to seek a fresh start, but it

A wider appeal

made more difficult by the Covid-19 pandemic.

Croatian culture, the club realised early on for

also meant finding a new home – an endeavour

Though the club’s identity is deeply rooted in

Yet, timing worked in their favour.

long-term survival, it needed to appeal to a

“Concord RSL just happened to be up for sale

at the same time we settled … members passed the resolution to purchase the site, and we

bought it – it was all about timing,” Rimac said.

Building for the future With the keys to the new premises handed over

in December 2021, the real work began, with the

wider demographic.

“We knew we couldn’t sustain being just

an ethnic club because none of them were succeeding. Our next generation were

assimilating. We decided to rebrand ourselves as

a true community club but showcasing the best of Croatian culture,” Rimac said.

“We engaged a branding consultant and

help of Altis Architecture leading the design.

shared our vision. She turned around and said,

a lick of paint, or we follow trend and create a

need to do something a little different’. Clubs

“We had to make a choice – either we give it

successful venue. Given that the old club was

non-compliant, and we had to reconfigure fire exits, accessibility code, kitchens, amenities,

‘A community club is the way to go. But you

like RSLs and Leagues Clubs aren’t enticing to the younger generation – they’re designed for the older generation.

SUMMER 2024/2025 / 55

FEATURE / Redevelopment

“We then looked around to see who the most

successful hospitality businesses were. The

Merivale Group and the Laundy family stood out, so we decided to do a cross between a Marsden Brewhouse and Newport Arms Hotel.”

The result: a Croatian-inspired community club

called The Concord.

“We didn’t want to lose our heritage as our kids

were assimilating and going to places where they

felt comfortable and a little bit more upbeat. Now that we’ve built this venue, they’re all coming

“It warms my heart to know we’ve left a legacy for the next generation.”

Michael Rimac, vice-president and executive director, The Concord

back. They’re all so proud of this and the local community has embraced it as well.”

Central to this rebranding was to also appeal to

four key demographics: children, families, young

of its menu.

“Feedback from the community will see us

adults aged 18-35, and older members.

include more general items. We’re integrating

quieter, a large eating area, kids’ play area, and

Croatian experience. The music, for instance, is

“This is why we’ve created spaces that are bit

an amphitheatre for summertime for bands and DJs to come.”

more with the community without losing the

half Croatian and half English. The menu will follow a similar 50-50 mix.”

Blend of cultures

A new kind of club

Food has also played a large part in the club’s

Since the official opening on 6 June, the club

transformation.

“Because we’re not a big conglomerate, like

Panthers or Canterbury Leagues Club, we had to do something a little bit different,” Rimac said.

“We didn’t want to serve typical club

food. We wanted restaurant-quality food at reasonable prices.”

The club enlisted hatted chef Tomislav

has been inundated. Membership has grown significantly to approximately 8,750 local community members.

“You’ve got groups of people – grandparents,

parents, and grandkids – all coming together

to the club. There aren’t many places that can offer that,” stated Rimac.0

“Speaking to the older members, they were

Martinovic as a consultant to help develop the

initially worried about what we were doing

as cevapcici (pork and beef sausage), stuffed

‘Thank you much for what you’ve done. You’ve

Croatian-inspired menu that features dishes such cabbage rolls with pork and beef mince and potato puree, and beef ragout gnocchi.

Following initial feedback, the club plans to

56 / Club Management

introduce more club classics in the next iteration

here. But now they stand proud, telling us, made us proud’.

“It warms my heart to know we’ve left a legacy

for the next generation.”

Toronto Workers Club owns and operates Elements Retirement Village.

FEATURE / Over 55s Retirement Villages

Unlocking housing affordability As Australia grapples with a housing crisis, clubs are developing retirement villages that could play a crucial role in easing the pressure while creating new opportunities for both younger and older Australians.

AUSTRALIA IS IN the throes of a housing

village is, on average, 43 per cent cheaper

and rent increases making affordability

the country. While the national median

crisis, with skyrocketing property prices a distant dream for many. But there’s a

solution hiding in plain sight: retirement

villages. According to the Retirement Living Council (RLC), over-55s lifestyle resorts could be a crucial part of the answer, freeing up larger homes for younger families while providing affordable,

than a house in the same postcode across

Stepping up to the challenge

$559,000 in the same postcode. These

clubs like Toronto Workers Club, in NSW’s

village units come in at an average of

Amid the race for housing affordability,

communities are also operating at near-full

Lake Macquarie area, are seizing the

capacity, with only a five per cent vacancy rate, demonstrating their popularity.

Daniel Gannon, executive director of

the Retirement Living Council (RLC),

facilities, which focus on health care and

retirement villages can play in Australia’s

daily assistance, retirement villages are largely funded by their residents and

promote independent living. Many operators are also registered home care providers,

further supporting older Australians to live

the market for younger Australians.”

house price sits at $986,000, retirement

independent living for older Australians.

Unlike taxpayer-funded aged care

they’re injecting a bigger home back into

emphasised the important role these

broader housing ecosystem, particularly as the number of Australians aged over 75 is expected to increase from two million to 3.4 million by 2040.

“Independent living units are an

opportunity to diversify through retirement villages. The club’s Elements Retirement

Village, which began construction in 2019 and completed its final stage in 2022, has proven to be a key part of its strategy to reduce reliance on gaming revenue and strengthen financial security.

“The idea behind entering this space was

essentially driven by our board’s strategic planning objectives,” CEO Ben Launt

and marketing communications manager

well within their communities.

affordable housing solution in an otherwise

A more affordable option

effectively hiding in plain sight,” he said.

highly reliant on gaming revenue, and this

the decision to ‘rightsize’ into a home

portfolio. In addition, there is great synergy

The 2023 PwC-Property Council

Retirement Census highlights that the cost of a two-bedroom unit in a retirement 58 / Club Management

unaffordable housing market, and they’re

“When an older person or couple makes

that is better suited to their ageing needs,

Melissa Pepe said.

“Much like many other clubs, we are

was a way to achieve a more balanced

with what the club offers. Extensive research

FEATURE / Over 55s Retirement Villages

Artist impression of the additional units that will be added to Elements Retirement Village.

was done into the forecasted growth of this

demographic in our local government area, as well as being a genuine need for this type of product.”

As a result, the club has seen a marked

improvement in its financial security, which has strengthened its balance sheet. This improved

financial performance allows the club to reinvest in core facilities valued by its members, further enhancing the overall club experience.

Toronto Workers Club’s 14,000 members now

include 72 retirement village residents, who enjoy

access to the club’s social activities, such as weekly Thursday afternoon barbecues and Friday drinks.

Residents Keith and Jan reflect on their

decision to live at the village, saying: “What

we love most about retiring to Toronto is our

spacious light unit in a small, new complex. We

were very warmly welcomed by everyone and are keen to enjoy our next phase of life.”

Resident Sally, who moved to Elements with

her husband just over two and a half years ago, said: “This is the best thing we have done; it is

so convenient here. I can walk to the doctors and the shops in no time and if I don’t want to walk,

we have a bus every Tuesday morning going into Toronto shops.”

Happy and healthy residents It’s clear that retirement villages don’t just offer

housing solutions; they deliver significant social and health benefits. Research by RLC shows

are in response to the “major change” the club industry has been facing in recent years, with “more significant changes expected to come”.

“With this, it is vital that Toronto Workers

that compared to older Australians not living

Club de-risks itself by reducing our reliance on

per cent happier, 15 per cent more physically

Elements of Toronto, Toronto Golf Club Driving

in a retirement community, residents are 41 active, five times more socially active, twice as likely to catch up with family or friends

and have reduced levels of depression and

gaming. This has been the driving force behind

Range and most recently James Street Car Wash,” the club said.

Toronto Workers Club isn’t alone in recognising

loneliness. Residents are also 20 per cent less

the potential of retirement villages. Other clubs

months living in a retirement community.

Club, Federal Golf Club and Forestville RSL have

likely to require hospitalisation after only nine “With an ageing population and housing

crisis, it has never been more critical to develop age-appropriate and age-friendly housing that can address these issues in meaningful ways,” Gannon said.

The success of Elements Retirement Village

has spurred the club to add 19 more units to the village’s existing 49 units. The move is part of a broader masterplan that Toronto Workers Club recently unveiled.

The club explained the diversification plans

such as Mounties Group, Blacktown Workers

“Independent

living units are an affordable

housing solution in an otherwise unaffordable

housing market.”

Daniel Gannon, Retirement Living Council executive director

or are also making moves in this space.

Gannon welcomes this trend, noting that

integrating retirement villages with club facilities adds to the appeal.

“The incorporation of retirement villages

with facilities such as golf courses is common

and epitomises the diversity and choice offered by the retirement living sector,” he said.

“We are in a race to house the nation, and

collaboration between different sectors can help unlock much needed housing supply.”

SUMMER 2024/2025 / 59

West HQ is now a landmark destination in western Sydney.

IN FOCUS / West HQ

West HQ on becoming ‘The Vegas of The West’ The evolution of the club over the years.

The beloved western Sydney establishment is celebrating 60 years of growth and innovation.

IN 1964, ROOTY Hill RSL opened its doors

and setting new standards for premium

Sydney’s west, with just 127 members. Fast

winning dining facilities are a testament

in a modest weatherboard building in

forward to today, and that humble club has evolved into West HQ – Western Sydney’s premier entertainment, fitness, lifestyle,

and accommodation destination, boasting a

to our exceptional team and dedication to

becoming a complete destination for Greater Sydney’s residents.

“As the largest non-government employer

staggering 60,000 members.

in the region, we are not only a world-class

Rooty Hill RSL continued to grow. It now

employment. We continue to create new

After relocating to its current site in 1972,

spans nine hectares, housing major facilities like Zone Bowling, Sydney West Sports

Medicine, and Novotel Sydney West HQ. Its impressive transformation even earned it

venue but also a key contributor to local

opportunities in tourism, hospitality, and the arts, driving growth and supporting the community.”

In 2008, the club made headlines with

the nickname “The Vegas of the West,” a title

the launch of its $5.5 million health and

Celebrating the venue’s 60th anniversary,

Aquatic — now known as One55 Health

coined by the late TV host Don Lane.

CEO Richard Errington, who has been at

the helm of West HQ for the past 18 years, reflected on its remarkable journey.

“Our diverse offerings, from hospitality and

fitness to leisure and entertainment, reflect

our commitment to exceeding expectations 60 / Club Management

venues in Sydney’s vibrant west. Our award-

fitness complex, SGAC Health Fitness

and Fitness — the largest fitness centre in Western Sydney. Five years later, the

Sydney Gymnastics and Aquatic Centre

(SGAC) opened, welcoming around 3,000 people through its doors every week.

In 2019, the culinary scene at West HQ was

IN FOCUS / West HQ

transformed with the launch of Eat St., bringing some of Sydney’s

to entertainment – demonstrates our dedication to enhancing

Steve Anastasiou —to Greater Western Sydney for the first time.

driven experiences,” Errington said.

most celebrated chefs — like Sean Connolly, Stefano Manfredi, and Chu Restaurant by China Doll also joined the impressive line-up.

That same year, West HQ hit another milestone with the grand

opening of the Sydney Coliseum Theatre, a state-of-the-art, 2,000seat concert venue. The star-studded opening week featured top performers like Keith Urban, Missy Higgins, David Campbell,

John Butler, Amy Shark, and the late, great Dame Edna. This

architecturally designed space was designed to attract world-class performers to Sydney’s west, much like the legendary acts that

graced Rooty Hill RSL’s 1976 Tivoli Showroom, which hosted icons

community value and positioning ourselves as a leader in eventLooking ahead, Errington is excited to capitalise on the opening

of Western Sydney International Airport.

“Our strategic focus on expanding West HQ as a leading food

and beverage destination will capitalise on the economic benefits brought by the Western Sydney International Airport,” he said.

“The Sydney Gymnastics and Aquatic Centre’s fitness facility

aligns with Olympic disciplines to promote active lifestyles and strengthen community connections.

“Additionally, West HQ’s Coliseum Theatre enriches the local

like Cilla Black, and Freddie and the Dreamers.

performing arts scene with youth-led programs, offering aspiring

services across all our facilities – from fitness and hospitality

providing a platform for international acts.”

“Our unwavering commitment to providing premium

young artists the opportunity to learn from top talent while

Australian indie folk band Boy & Bear performed as part of a three-day celebratory jubilee festival.

Rumour has it The late, great Bert Newton was the MC at the official opening of the Sydney Opera House and of course in the audience was her majesty, Queen Elizabeth II. During the charity concert, Newton raised his glass to the assembled guests and said: “To all my friends at Rooty Hill RSL Club – this place would make a good annex to the RSL club”. According to legend, the Queen, upon hearing this inquired, “Is there such a place?”

The original building of Rooty Hill RSL.

SUMMER 2024/2025 / 61

AWARDS / Clubs SA C&C Awards

Top clubs shine at

Clubs SA awards

Individuals were also recognised for their outstanding efforts.

South Australian clubs celebrated in spectacular fashion on Saturday 11 October at the annual Clubs SA Clubs & Community Awards.

HELD AT ADELAIDE Oval, the Clubs SA Clubs & Community

Awards 2024 recognised and honoured winners across various

categories that exemplified values of community service, leadership, and inclusivity. Over 400 attendees gathered to honour the finalists and celebrate the evening’s winners.

“The work these clubs and individuals do to enrich their

communities is nothing short of inspiring,” Clubs SA CEO Peter Apostolopoulos.

“Their passion and dedication embody the spirit of community that

Clubs SA champions. Congratulations to all the winners, who truly reflect the heart and soul of the South Australian club industry.”

Taking out five categories, including Club of the Year – Large,

was Salisbury North Football Club.

“What a fantastic night and outcome for the Salisbury North

Football Club and completely unexpected. We entered the

night hoping to win one award but never expected to win five, including the Club of the Year,” Salisbury North Football Club general manager Daniel Parry told Club Management.

“For us, these awards mean the world, and this is the ultimate

reward for our venue ‘the powerhouse of the North’ and its

community. Our focus is our members and patrons, and we aim to give them a fantastic venue to enjoy whilst visiting. What a huge accomplishment that can be shared amongst everyone.”

Parry himself was also crowned Manager of the Year.

62 / Club Management

Clubs SA CEO Peter Apostolopoulos

Salisbury North Football Club walked away with the most wins on the night.

AWARDS / Clubs SA C&C Awards

“To be nominated for Manager of the Year is a great

accomplishment on its own, but to win and be on stage receiving this award is most definitely one of the best moments in my career. I couldn’t be prouder of our team. Thank you to the

judging panel for making this night possible for all Clubs to enjoy,” he said.

Another big winner of the night was Murray Bridge Club, which

was recognised for Outstanding Community Service and Best Club Refurbishment.

“The Committee and the entire staff team at the Murray

Bridge Club are truly honoured to have won Best Club

Refurbishment and Outstanding Community Service at the

Clubs SA Clubs & Community Awards 2024 on Saturday night,”

Murray Bridge Club general manager Shane Barton-Ancliffe said.

“Being recognised for our recent renovations and especially

Murray Bridge Club Community Support Program, which provides

grants to assist local clubs and community groups, is something we are immensely proud of.”

Here’s the full list of winners: Club of the year – Small: Aldinga Bay Surf Club Club of the Year – Medium: Golden Grove Football Club Murray Bridge Club took home two wins.

Club of the year – Large: Salisbury North Football Club Sporting Club of the Year: Goodwood Saints Football Club Club Cook/Apprentice of the Year: Stefan Symeonakis, Renmark Club Club Chef of the Year: Sarah Jones, South Australian Jockey Club - The Junction Employee of the Year: Michelle Jones, West Augusta Football Club Manager of the Year: Daniel Parry, Salisbury North Football Club Volunteer of the Year: Dennis Johnson, Port Football and Community Sporting Club Grassroots Sport: Glenelg Surf Life Saving Club Outstanding Community Service: Murray Bridge Club Inclusiveness: North Haven Surf Life Saving Club Environmental Awareness: Glenelg Golf Club Best Bar Environment: Salisbury North Football Club Best Dining - Cafe/Bistro: Salisbury North Football Club Best Function/Event Venue: South Australian Jockey Club, Morphettville Best Gaming: Salisbury North Football Club Best Club Refurbishment: Murray Bridge Club Best Entertainment: Para Hills Community Club

SUMMER 2024/2025 / 63

AWARDS / WA Club Industry Awards

The best of the west Western Australia’s top clubs gathered to celebrate the resilient and community spirit at the 2024 WA Club Industry Awards. Clubs WA’s Andy Burns shares some of the highlights from the evening.

THE 2024 WESTERN Australia Club Industry

recognised the club’s partnership with Blind

the best of the state’s clubs to recognise

tennis programs. Through organised coaching

Awards, hosted by Clubs WA, brought together excellence, dedication, and community spirit on 12 October.

Held at the elegant WA Italian Club, this year’s

event highlighted the remarkable resilience of clubs in the face of ongoing challenges, while

celebrating the contributions of those who keep them thriving.

President of Clubs WA president Geof Irvin

expressed the significance of these awards for the industry.

“Clubs are the backbone of many communities

across Western Australia. These awards are

an opportunity to celebrate the passion and commitment of the volunteers, staff, and

members who contribute so much to the social and recreational fabric of our state.”

This year’s awards recognised excellence across

a range of categories, honouring both the efforts

sessions and state champion training, Belmont

Park Tennis Club has provided new opportunities for blind and low-vision athletes, fostering

inclusivity and breaking down barriers in sport.

Reflecting on the challenges of the past few

years, Irvin highlighted the resilience of WA clubs.

“We’ve faced significant obstacles, from

navigating the impacts of COVID-19 and

the extreme staffing shortages in hospitality that followed to now managing rising costs and volunteer burnout. Yet, through it all,

clubs have shown immense resilience and a

steadfast commitment to their communities.

These awards are a celebration of that enduring strength.”

Looking forward, Irvin believes the industry is

poised for growth and renewal.

“The future of WA’s clubs looks bright. We’re

of individuals and the achievements of clubs as

seeing renewed energy and innovation as clubs

Year, was awarded to the Byford and Districts

stronger connections with their communities.

a whole. The night’s top accolade, Club of the

Country Club, which impressed judges with its

outstanding community engagement, innovative events, and dedication to member services.

The club’s chairperson Colleen Rankin

accepted the award on behalf of her team,

thanking staff, volunteers and members for their hard work and unwavering commitment.

A notable highlight of the evening was the

presentation of the Building Communities Award to the Belmont Park Tennis Club. This award 64 / Club Management

Sports WA in delivering blind and low-vision

adapt to changing times and focus on building There is a real sense of optimism and

determination as we move forward,” he said.

As the night concluded, Irvin encouraged

all clubs to continue striving for excellence and to embrace new opportunities to serve their communities.

“The achievements we’ve celebrated tonight

should inspire every club to push further,

innovate, and keep making a positive impact,” he said.

AWARDS / WA Club Industry Awards

Here’s the full list of winners: Industry Supplier of the Year: Barons Beverage Services Volunteer Contribution Award: Colleen Rankin, Byford and Districts Country Club and Sharon Reynolds, Meckering Sporting Club Long Term Service Award: Ray Carey, Byford and Districts Country Club Clubs WA president Geof Irvin

Grassroots Sports Award: Hammond Park Junior Football Club Building Communities Award: Belmont Park Tennis Club Club Marketing Award: Byford and Districts Country Club Membership Experience Award: Geraldton Golf Club Function Facility of the Year: Royal Perth Yacht Club Club of the Year: Byford and Districts Country Club

Byford and Districts Country Club was named Club of the Year.

Royal Perth Yacht Club won Function Facility of the Year Award.

SUMMER 2024/2025 / 65

Q&A / Daniel Blake

Q&A Fresh off earning the Spirit of Kokoda Award, Daniel Blake reflects on how he discovered the wealth of career opportunities that exist within the club industry.

Daniel Blake is always up for a challenge and shares how his experiences at Dee Why RSL has helped shaped his professional growth.

What was your first job?

My first job was at the local IGA in my hometown. I started when I was just shy of 15 and worked there until I finished my HSC.

How did you end up at Dee Why RSL? I started as a Food and Beverage Attendant back in 2013, and after a number

of promotions and roles across multiple departments, I am now the People and Culture Business Partner.

What drew you to working in a club and specifically why Dee Why RSL? I applied at DYRSL for a casual bartending job to pay my way through university.

It didn’t take me long to realise that the opportunities within clubs are endless.

I’m really fortunate to be a part of an RSL with so many career opportunities.

What is your favourite thing about working in the clubs industry?

Clubs really are the heart of the community. We have something to offer

everyone, and I love that inclusivity. No two days are the same, we get to meet

some amazing people, and there’s always a bar nearby come five o’clock Friday!

Daniel Blake

People and Culture Business Partner Dee Why RSL

What have been some of your biggest challenges?

As I’m sure many people would agree, Covid was an extremely challenging time.

Clubs were one of the first to close and last to open – that was really difficult for both our staff and members.

You completed the Kokoda Youth Leadership Challenge, what motivated you to put your hand up for it?

I’ve always been someone who enjoyed a challenge. I like to be challenged in my work and my day-to-day life, and what better challenge is there than something that so few people can say they have achieved?

How do you spend time outside of work?

I love being outside, taking bushwalks, and catching up with friends. I equally love staying in for the first 10 minutes of a movie – and a nap.

What advice would you give to other young people who are looking to join the clubs industry?

There are so many career opportunities within clubs. They say that you can do

any job in the army – clubs aren’t that far off! There are chefs, plumbers, painters, electricians, carpenters, accountants, marketing gurus, graphic designers, HR professionals, IT whizzes and the list goes on!

66 / Club Management

Wishing all our readers and partners a merry Christmas and safe holiday season

Looking forward to a prosperous 2025

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