GM/COO Candidate Requirements
about the club
The Charlotte City Club was founded in 1947 by the mayor of Charlotte Herbert H Baxter, the mayor at that time, envisioned a “quiet place with attractive surroundings where meals would be served, and members could get together to discuss business.”
Today, Charlotte City Club reflects the highest aspirations of its founders. It provides a very special place for members to come and enjoy their social and business activities, from quiet luncheon meetings and small intimate dinners to social occasions and large private events.
CORE VALUES
Member-Centric Hospitality; Passion; Timelessness; Diversity, Inclusion, and Respect, Innovation
MISSION
Charlotte City Club is an unparalleled private haven in the heart of Uptown. Our member community engages in fellowship, culture, sports, arts and entertainment to connect and share in life’s greatest moments.
VISION
To provide thoughtful, personalized and gracious hospitality for the evolving needs of its members, their families and guests.
Visit the website
Club facilities
Dining: Main Dining Room, Garden Room, Cigar Lounge, Hornet’s Nest Bar, Chef’s Counter Wine Room, Queen Charlotte Ballroom, and Mecklenburg Meeting Rooms.
Amenities: Executive Business Center & Lounge, Cigar Lounge & Outdoor Patio, Wine Lockers & Humidors
Club overview
Memberships
475 FME Members
Initiation fee Full: $7,500
Annual Dues Full: $4800 Operating Annual, $300 Capital Annual
Gross Volume $3.5M
F&B Volume $1.5M (60% A-la-Carte, 32% Private Events, 8% Club Functions)
Employees
37 Total
Average age 53 .
“With unparalleled views of the city, Charlotte City Club is a respite in the heart of Center City
Created by city leaders and built upon the critical role of business in Charlotte’s growth and development, the Club remains an engaged, private community driven by its core values”
the position
The General Manager/COO reports to, and interfaces with the Board of Governors on a regular basis to establish and implement programs, policies and procedures in accordance with the Club’s bylaws.
The successful candidate will be responsible for managing all city club operations, including preparation of the annual operating and capital budget, as well as building and leading the management team and all staff to achieve the desired results
The General Manager/COO coordinates all management functions and works in concert with the ownership to assist in the development of policies, programs and events to meet the Club’s near- and long-term objectives
Overseeing internal and external marketing strategies for membership growth and member engagement is an important responsibility, as is serving as the lead with 121 W. Trade property management and landlord. The General Manager/COO will be responsible for developing and maintaining synergy among all departments. He/she will set the tone for consistently delivering first-class hospitality and will communicate this expectation to the entire team.
The ideal candidate will be a capable leader with a strong presence who will maintain high visibility with the membership and staff He/she will be actively involved in ensuring adequate oversight and involvement in the facilities management and upkeep.
Important Individual Characteristics
▪ A genuine and enthusiastic personality with a passion for the club management profession.
▪ A natural leadership style which promotes staff and membership engagement.
▪ Ability to act as a thought partner with the membership and department heads.
▪ The ability to communicate effectively, both verbally and in writing.
▪ Disciplined follow-through to ensure the vision and goals of the Club come to fruition.
▪ Ability to cultivate a high-level of member services and satisfaction.
▪ A strong understanding of top-notch operations and events that lead to an elevated experience for members and guests.
▪ Industry knowledge and creativity to elevate the food & beverage experiences.
▪ Highly focused and passionate about creating an environment of healthy Retention and being the employer of choice for Recruitment.
▪ Effective fiscal management through delivery of actual operational and capital results in alignment with approved budgets.
Primary Responsibilities
• Coordinate the development and execution of the club’s long-range and annual business plans to achieve the mission of the club
• Prepare comprehensive operating plans and budgets, obtain approval from the board, and operate in accordance with approved budgets
• Maintain a long-term capital budget to assure the sustained material condition of all physical assets of the club
• Plan, develop and approve specific operational policies, programs, procedures, methods, rules and regulations in concert with board-approved policies
• Direct the recruiting and training of all staff to promote a healthy culture and environment
• Assure that the highest standards are set and achieved in providing member service and satisfaction
• Ensure that the club is operated in accordance with all applicable local, state, and federal laws
• Ensures close communication and collaboration with the property management and landlord
• Provides the Board and committees with relevant information on trends and developments in the city infrastructure and developments
• Ensure that the committees established by the board are well-supported and operate in accordance with board-approved policies and directives
• Oversee security, risk management, and health and safety programs to ensure that measures are in place to protect members, employees, staff, and club physical assets
• Ensure that the board is thoroughly informed on the status of club operations, member satisfaction, and financial performance
• Provide a comprehensive communications program that keeps all appropriate constituencies informed on relevant matters
• Interact with local community leaders and organizations
• Perform other duties and functions as the club board may direct that are consistent with this job description
responsibilities
✓ Minimum 5-7 years of progressive leadership and management experience in a private club or hospitality environment.
✓ Bachelor’s Degree from an accredited college or university, preferably in Hospitality Management or Business preferred.
✓ A background check will be required.
Salary and benefits
Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefit package.
qualifications
IMPORTANT
Interested candidates should submit résumés along with a detailed cover letter which addresses the qualifications and describes your alignment/experience with the prescribed position by Friday, June 2, 2023
These documents must be saved and emailed in Word or PDF format (save as “Last Name, First Name, Charlotte City Club GM Cover Letter” and “Last Name, First Name, Charlotte City Club GM Résumé”) respectively to: Careers@thedeloziergroup com
Cover Letter should be addressed to Mr. Jeff O’Keefe, Search Committee Chair. All requested information, along with references, should be emailed to the address above. References should include individuals you reported to, direct reports and industry professionals. Minimum two in each category.
Search Executive
Patrick DeLozier Managing Partner
(843) 707-5210
lpatrickdelozier@thedeloziergroup.com
inquiries
www.thedeloziergroup.com
