The Carer Digital - Issue #209

'No Current Plans' to Scrap Single Word Ratings For Council Adult Social Care Ser vices...

Despite Mounting Calls

EDITOR'S VIEWPOINT

Welcome to the latest edition of The Carer Digital!

Editor Peter Adams

TIME FOR CHANGE IN CQC RATINGS AND ADDRESSING THE MENTAL HEALTH CRISIS

In our last issue we led with the growing debate surrounding the use of single-word ratings in Care Quality Commission (CQC) assessments of adult social care services Since then, the issue has, for want of a better phrase, grown legs with numerous voices from across the sector operators care professionals and now the Local Government Association (LGA) joining the call to scrap these one-dimensional judgements altogether

The LGA s intervention is significant mirroring the earlier decision to end singleword ratings in Ofsted inspections

Their argument is compelling: how can a single word such as "inadequate" or "requires improvement," ever truly reflect the complexities of adult social care or the extensive efforts councils put in to meet their legal obligations?

As Mike Padgham chair of the Independent Care Group rightly pointed out these ratings are “too short and brief, and do not allow any room for explanation ”

The consequences of these simplistic ratings can be devastating A care home deemed “inadequate” could face catastrophic damage to its reputation which in turn demoralizes staff and leads to a loss of trust from families and residents

Even more concerning we have seen operators forced to close down due to such ratings despite making significant efforts to provide quality care The anguish these ratings cause is all too real, and it’s surprising that this system has persisted for so long

While the government has stated it has no current plans to change the CQC rating system, I strongly suspect we will see significant reform within the next six months The weight of evidence and the force of voices calling for change make it hard to ignore

Switching gears to another pressing issue I was both alarmed and saddened to read about the 10 million people in the UK being let down by local plans designed to assist with mental health support

Mental illness is an issue that touches nearly everyone either personally or through someone they know Good mental health is essential for a functioning society, and the costs of neglecting this area are staggering Mental ill health is estimated to cost the UK economy £118 billion annually with nearly £101 billion in England alone That s approximately 5% of the UK’s GDP

The impact of mental health problems extends beyond the individual affecting families communities and the broader health and social care systems Left untreated mental illness can lead to a loss of productivity and an increased reliance on informal care This is a crisis we cannot afford to ignore

In the coming weeks we will be looking to bring you expert advice and best practice on how to identify the warning signs and support those who may be suffering in silence Mental health must remain a priority in care settings, and we are committed to highlighting its importance in future issues

I can always be contacted at editor@thecareruk com and encourage our readers to sign up for our bi-weekly digital newsletter at www thecareruk com and follow us on social media for all the latest news

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'No Current Plans' to Scrap Single Word Ratings For Council Adult Social Care Ser vices

(CONTINUED FROM FRONT COVER)

This call comes in light of the recent decision to end single word ratings in Ofsted inspections including for children s social care teams and settings with immediate effect The LGA believes this judgement is relevant and should extend to CQC’s assessment of councils’ adult social care services DECADE OF UNDERFUNDING

Adult social care has faced over a decade of underfunding and unmet and under-met need has grown as a consequence Councils believe single word ratings do not do justice to the complex and difficult state that adult social care is in

The LGA said government needs to provide immediate investment to end this crisis, address unmet and under-met need and urgently agree a long-term funding and reform plan to allow all people to access the care and support services they need to live an equal life

Adult social care has faced over a decade of underfunding and unmet and under-met need has grown as a consequence Councils believe single word ratings do not do justice to the complex and difficult state that adult social care is in SOCIAL CARE “COMPLEXITIES”

Cllr David Fothergill Chairman of the LGA s Community Wellbeing Board said: “Local government fully supports transparency and accountability But while assessment and regulation are both important and helpful in driving improvements to services single word or phrase judgements cannot ever adequately capture the complexity of adult social care and the work councils do to meet their legal obligations

The Government must ensure that the assurance process is and remains productive and supportive for councils Sufficient time must be given to learn the lessons from councils’ experiences as more go through the assessment process

”Working with people who draw on care and support councils and care providers the Government also needs to urgently develop and implement a fully costed long-term sustainable plan to fund social care Investment and reform are critical for bringing about real change and better outcomes for people ” OPERATORS “PUSHED TO BRINK”

Mike Padgham chairman of the Independent Care Group (ICG) representing adult social care providers in York and North Yorkshire said the single-word judgements made by the Care Quality Commission (CQC) are “too short and brief and do not allow any room for explanation” The impact of a damning rating on an operator can be devastating

“We know of business owners who have closed down and suffered very real anguish after their operation

was rated as inadequate for example

A requires improvement or an inadequate rating can unnecessarily push operators to the brink and in some cases, out of the industry altogether ”

“The terms are too short and brief and do not allow any room for explanation Either of those two ratings can seriously damage a business s reputation and cause them to close with the accompanying pressure and distress to the owners

“We are not looking to weaken inspection in any way and are committed to poor examples of care being identified But what we need is a partnership approach to the inspection process and far more empathy when organisations are being reviewed

In so many cases these are people s livelihoods the CQC is inspecting and they have to appreciate that a swift one or two-word rating can finish them overnight We need a much more comprehensive and balanced rating system where efforts are made to support providers to improve shortcomings, rather than the them and us confrontational relationship that can exist at the moment

DRIVE IMPROVEMENT

A CQC spokesperson said Our assessments were developed alongside the sector to help drive improvement by highlighting good practice and areas for further development

“Local authorities have told us of the value of sharing findings to help make immediate improvements, by identifying their strengths and where gaps may exist The narrative assessments and conversations they spark are central to this

The precise methodology for our local authority assessments including if assessments result in a rating is subject to ministerial approval Any changes to this methodology would be a matter for the Department of Health and Social Care (DHSC) ” NO CHANGES CONSIDERED

The Government said it is not considering scrapping one-word ratings

A Department of Health and Social spokesperson said: We recognise the scale and depth of the reforms needed in social care

“That’s why we will engage widely with the sector as well as people with lived experience on the longerterm reforms needed to build a National Care Service

We are thoroughly reviewing the Care Quality Commission (CQC) and as part of that work we have asked the CQC to improve the transparency of their ratings

“We are not currently considering a change to the single-word ratings system ”

Government Should Call on Sector's Wealth of Experience

By Sabina Kelly RN Ba(Hons) Bsc(Hons)

Both physically, mentally and financially This has saved local authorities vast sums of money that they would otherwise have to spend As so many day Centre’s were

shut down there is even less support for families and I really hope that this will be returned to the agenda and offers of some sort of respite to families With a new administration Labour’s approach is to stabilize the workforce and raise the quality of service We shall wait and see how they are going to do this including a high priority for professionalization of the workforce in parity with Scotland Northern Ireland and Wales All of this will require serious investment However we have had a short sharp shock when Rachel Reeves announced that they would abolish the winter fuel allowance This is going to hit pensioners hard Those that may not be able to afford to heat their homes and are at great risk of getting pneumonia and fatal hypotension thus putting more pressure on the NHS I suggest this is a callous act In an attempt to recoup money and is an unexpected act of austerity that affects the vulnerable, poor and the elderly Ofgen have announced that energy prices are going to Increase water rates are going to increase and the price of food is increasing daily It paints a bleak picture for the future and as Sir Andrew Dilnot explained to the BBC 30/7/24 that if Labour scrap plans for social care reform it was another example of social care being given too little attention being ignored being tossed aside

Let’s wait and see before we get too excited about the new government of change I hope for the better

Aylesbur y Care Home Hosts An Afternoon Of Live Music

Hulcott Nursing Home in Aylesbury part of the Aria Care Group recently treated its residents and local community to an uplifting afternoon of live performances, thanks to a collaboration with Aylesbury Open Microphone The event brought together local talent to entertain residents, families, and guests in the charming garden of the home

Recognising the residents' love for live music and singalongs, Hulcott s Wellbeing Lead Decena reached out to local musician Simon Aldridge to explore the possibility of bringing the popular open mic event to the home The result was an unforgettable afternoon of music laughter and community spirit Local musicians delighted the audience with a variety of performances, including Simon Aldridge Keith Pottinger and Nicola Gray Decena expressed her gratitude for the event, saying, “Thank you to Simon Aldridge and Annette Jones for helping to organise this wonderful afternoon Your passion and dedication to musical entertainment brought so much joy to Hulcott Nursing Home We were thrilled to host the open mic event in our garden, and the residents had a fantastic time ”

Funding Shortfall of £4bn Leaves Councils on a Precipice

slashed This is having a potentially catastrophic and far-reaching effect upon communities says UNISON

figures based on information from local authorities show council funding is in a dire state with massive cuts likely to essential services and jobs says the union

The report Councils on the Brink warns that failure to rectify the growing problem soon risks ‘the widespread collapse of local government’

Many authorities could be forced to sell land buildings and other capital assets as well as cut back vital community services like rubbish collection and recycling libraries public toilets and leisure centres even further UNISON warns

According to UNISON s research the five councils with the biggest predicted shortfalls for 2025/26 account for a half-billion pound funding gap These are Hampshire County Council (£132m) Bradford City Council (£126m) Birmingham City Council (£119m) Somerset Council (£104m) and Leicester City Council (£90m)

The funding gap measures the difference between each council’s income and the amount needed to maintain promised service levels

But as the shortfall grows between the cash local authorities need and what they actually have to spend crucial services and jobs are being

Without urgent government support the union is warning that the combined funding shortfall could balloon to £8 5bn by 2026/27 leaving many councils struggling to provide essential local services and protect jobs

UNISON’s figures based on freedom of information requests and councils own financial forecasts paint a far bleaker picture than other estimates

In England alone the gap is expected to reach £3 4bn by 2025/26 significantly surpassing the £2 3bn projection published by the Local Government Association for English councils in June

Many local authorities are now on the brink of financial collapse and the union says this new data suggests many more could soon follow suit

Since 2018 eight councils – including Birmingham – have issued section 114 notices meaning they risk failing to meet the legal requirement to balance their books

UNISON s data also reveals the local authorities facing the biggest predicted funding gaps relative to their annual budgets While unitary or county councils delivering vital adult care and children s services remain under enormous pressure the huge financial strain on many districts is even more apparent when measured this way

UNISON general secretary Christina McAnea said: “Councils are teetering on the brink of financial disaster Countless essential services and very many vital jobs are at risk with terrible consequences for communities across Britain

“After 14 years of ruthless austerity, the very fabric of local society is under threat Councils are quite simply the linchpin of local areas so when services go, many people are left vulnerable, with no one to pick up the pieces

“Local authorities were clobbered by the previous government whose harsh financial settlements left councils with no option but to sell off the family silver auction off green spaces close key community facilities and let thousands of workers go Only swift and decisive action to stabilise local finances will do

“The new government understands the value of healthy public services and the role they can play in generating economic growth in a way its predecessors simply didn t So as tough as the financial situation may be ministers cannot ignore the terrible plight of authorities of every political persuasion ”

There s an unquestionable need to turn the page on the destructive cuts of the past and invest in services and staff to help councils rebuild Britain

Cranmer Court Residents Get Moving with DrumFit

Residents at Cranmer Court Care

After completing a 6-week training course to obtain his DrumFit certification Chris introduced this innovative seated

to improve residents’ fitness encourage social interaction and enhance overall wellbeing DrumFit combines

programme which is

with drumsticks and music, allowing participants to tap along to the beat of familiar songs

With Chris leading the session residents enthusiastically followed along drumming to the rhythm and even enjoying a singalong Home Manager Norah Davey expressed her delight at the success of the session saying It was incredible to see some of the residents living with dementia recognising the tunes and being able to play along in time The joy on their faces was truly heartwarming ”

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Is a Cure for Alzheimer’s on the Government’s Checklist?

By Julia Senah, Clinical Director, Almond Care (www almondcare co uk)

As a complex care provider I m no stranger to the finding a cure’ approach to progressive and disabling medical conditions such as Alzheimer's and dementia more widely – of which Alzheimer s disease causes around 70 per cent of all cases

Alzheimer’s disease is one of the most challenging conditions facing the UK s ageing population 982,000 people are currently living with some form of dementia in the UK predicted by the Alzheimer’s Society to rise to 1 4 million by 2040

I work with individuals and loved ones dealing with conditions and injuries which have for many years been the subject of curative research so the question of whether the Government is prioritising one for Alzheimer's disease is a natural one

However I ve also seen the incredible value of the right complex care for individuals with disabilities or long-term health conditions – which begs the question whether the Government is opting for this route instead IS DEMENTIA A PRIORITY FOR THE GOVERNMENT?

Successive Governments have asserted the dangers of dementia to public health and wellbeing for patients, but what is being done about it?

In the Labour Party s 2024 Election manifesto the Government pledged to put Britain at the forefront of transforming treatment for dementia”

It is not yet fully clear how it will achieve this – we may see funding announced in the forthcoming Autumn Budget – but this key area of research is likely to figure into the Government’s pledge to “drive innovation” in pharmaceuticals and medicine and support faster approvals for new technologies and medicines

In the realm of care the Government had a lot more to say in its manifesto – citing the need to address the challenges facing public healthcare with regard to patient demand an ageing population and ongoing

staff shortages

It pledged to ensure that everyone lives an independent prosperous life in its social care reform manifesto efforts which will eventually create the National Care Service for a “home-first” approach to care

It seems likely, then, that the Government’s priority is transforming care for those with progressive dementia rather than solely finding a cure

WHAT CAN CARE DO?

Whether the Government is aiming for an Alzheimer s cure or not it will doubtless be a long process that is occasionally stalled by funding or force majeure

In short it doesn’t address the complex and shifting needs of those with dementia in the here and now Care, including complex care for more advanced cases of dementia (Alzheimer’s-related or otherwise), is looking like the order of the day for living a full and independent life with dementia

Care in the home is often viewed through a narrow lens but it can achieve a significant amount with support including:

• Daily tasks such as cooking and cleaning

Hygiene and personal care

Social support and transport

24-hour or live-in care

Night care

• Complex medical support such as ventilation

In other words, care is a spectrum Dementia is an individual condition which progresses at different rates and intensities with care available and tailored to each stage

The progressive of the condition is one of the most frightening aspects of the condition particularly as memory and mobility issues arise more frequently and severely Individualised care can be there to step in when new challenges arise and ease the transition at every step

Care that fits into a person’s life and individual needs looks to be the way forward, backed by the Government’s social care-led approach to supporting those with dementia

While a cure doesn t seem to be priority number one it is certainly supported by forthcoming pledges to enhance the availability of cutting-edge treatments and therapies for the wider population

While we wait care is there to help individuals and loved ones in the fight with Alzheimer’s disease

Colwyn Bay Home Opens Doors to Community and Raises More Than £200 During Carnival

Social Care TV

Social Care TV continue to fly the flag for highest quality online training for Health and Social Care, after unwavering commitment to excellence within the sector for over 25 years

Their widely-used health and social care specific courses - produced and edited in-house - are expertly designed to make learning engaging informative and therefore highly effective for learners

Accredited by CPD and endorsed by Skills for Care training with Social Care TV is quality assured comprehensive and relevant

As one of the leading online training providers in the health and social care sector in the UK they supply training for local authorities recruitment agencies, care home groups and other health and social care organisations

Their feature-rich Manager platform has further been enhanced this year with the introduction of several new Manager tools designed to aid with compliance reporting and trainee management Features now available include:

Compliance Dashboard with Traffic Light System

Downloadable Trainee Matrix

Custom Bundles

MHA Coed Craig held a summer carnival party where they invited the community into the home and raised a total of £230

In total there were 100 people including visitors residents staff and family members

The home arranged for food, carnival games as well as live entertainment in the form of a singer and fire-eater

The funds raised will go towards the homes amenities fund from which activities and trips will be arranged for residents

MHA Coed Craig provides residential and residential dementia care for 45 people

Hayley Williams, activity coordinator said: “The

Bulk Uploads

• Bulk Enrolment Onto Custom Bundles

Course Enrolment Notifications

Course Reminders

carnival was a great day and one that was enjoyed by all

“The weather was lovely, the food was great and to see so many people at the home was fantastic

It was a real team effort we had some staff members who came in on their day off to make sure everything ran smoothly

The fire eater was very popular both the residents and their family members were amazed by it

“We received some great feedback from everyone who came

“We want to thank everyone for their support and are looking forward to arranging the next one ”

SCTV regularly release new and updated high-quality courses Previews for all courses can be viewed at: Courses - Social Care TV (www social-care tv/courses/course-details)

To enhance their learners' experience further they have created free comprehensive subject-specific workbooks which were rolled out across all courses this year This unique addition provides excellent value and a fully robust training package

SCTV are delighted to have won several awards over the last 12 months including:

• Best Online Health and Social Care Learning Platform’ – Global Health & Pharma Social Care Awards 2024

• ‘CPD Provider of the Year’ – The CPD Awards

Social Care Training Provider of the Year - Corporate Livewire

Innovation & Excellence Awards

Gold standard customer service remains a core staple of the business, with expert support and guidance provided via telephone, email and live chat They place great importance on the training and development of their customer services team to ensure that they continue to provide a personal friendly and knowledgeable service Their much-loved Care Worker of the Month award recognises and

rewards the selfless dedication shown by care workers across the UK and they proudly support the Care Workers Charity who aim to advance the financial professional and mental wellbeing of social care workers

SCTV believe that high quality training should be accessible to all and offer regular free courses which include a digital certificate accessible via their website

The company stands behind a clear mission and set of values which define their ethos and their dedication to both the Care Sector and those within it These can be viewed at: Mission Statement and Core Values - Social Care TV (www social-care tv/about/mission-statement-and-core-values)

Social Care TV are a responsible business, committed to ensuring that their actions have a positive impact on their employees customers the wider health and social care community and the environment

Above all SCTV consistently strive to make a meaningful contribution to the wellbeing of those being cared for

For more information please see: Homepage - Social Care TV (www social-care tv) and see advert on page 4

Care Cost Cap ‘Undeliverable’ Says Labour Peer

Baroness Gillian Merron has ruled out a care cost cap as undeliverable” following a contentious debate in the House of Lords earlier this week

The Department of Health and Social Care (DHSC) parliamentary under-secretary was questioned by Baron George Young of Cookham on Monday in Parliament where he accused Labour of backtracking on a “no plans to change” pledge in the lead up to the general election on the £86 000 cap on lifetime care costs which the Conservatives had promised to introduce in October this year while still in government

The former Conservative chief whip asked the House of Lords: My Lords, I welcome the proposals to improve pay and conditions for those working in the adult care sector that the noble Baroness just announced But is she aware of the widespread dismay at the cancellation of the proposals for reform due to come in next year without anything being put in their place particularly against the background of what Wes Streeting said during the campaign”:

We don t have any plans to change that situation and that s the certainty and stability I want to give the system at this stage”?

Former Health Minister Lord Warner said that the Government s announcement was “misguided”

He went on to say on the plans for reform: A Royal Commission and a vague aspiration for a National Care Service is kicking the can along the road”

So should the Government not adopt the proposals put forward unanimously by two Lords Select Committees, chaired by the noble Baroness Lady Andrews and the noble Lord Lord Forsyth and make progress straightaway?”

Labour had proposed to fulfil this plan but have since abandoned the idea when chancellor Rachel Reeves announced the “£20 billion

black hole” in public finances she claimed to have uncovered but is disputed

In response Baroness Merron said: I understand that whenever there is a change in direction there is concern I take the noble Lord’s point The inherited commitment to implement the adult social care charging reforms, which would have been on course for next month, was undeliverable because the previous Government did not guarantee the money to do that ”

It would have cost nearly £1 billion next year rising to £4 billion by the end of the decade There were many false dawns in respect of this long and repeatedly promised change It is also the case that there was not adequate preparation to implement the charging reforms Councils warned that they were impossible to deliver in full in the previously announced timeframe

“With all that in mind, I am sorry to say that we, as the new Government had little alternative but to say that these were not funded or on course to be delivered We will have to ensure that we offer a national care service along with a new deal for care workers We will continue to consult and listen to those with lived experience in order to get it right ”

Baroness Merron as well as Labour s Baroness Kay Andrews went on to restate plans for a National Care Service, emphasising that reform of the care sector will not happen overnight

Baroness Andrews said: There is no quick fix This is a hugely complex problem and the fair pay agreement is a very important first step I have great ambitions for a coherent and systemic change in the aspirations that we hold for social care, as well as the practical delivery ”

Baroness Merron added: The National Care Service for example, is a 10-year vision, which will mean long-term reform of the sector underpinned by national standards making sure that locally delivered care will be of a high quality and consistent across the country

That is what people will want We will continue to consult those with lived experience as well as engaging with workers, trade unions and the sector to make sure that we offer a new deal for care workers ”

She concluded I think it is very important that we make progress on the National Care Service in the short term because we have to build the foundations by working with the sector and those with lived experience to develop those new national standards It will be work in progress and I hope that noble lords will be patient but also press me about what progress we are making ”

Baroness Howarth of Breckland said: I congratulate the

Government on the long-term care planning that they have and the vision As a long-term sufferer of cancer and therefore a consumer of both health and social care services over a period of time I encourage the Minister to take a shorter-term view Many of us do not have that long to wait for the 10-year plans and thereafter

“Something needs to happen quickly, not only to reform social care but to have that integration of health and social care because most of us with complex needs need them to work together and be on one spectrum

Guarding Against Malnutrition in Care Homes: Spotting Early Signs and Using Nutrition to Combat Frailty

By Zoe Cottrell, registered dietitian,

Malnutrition remains a significant issue in care homes, where the elderly are particularly vulnerable As a registered dietitian working in the community and in hospital wards, often with elderly people who have experienced fall I wish more people knew about the prevalence of malnutrition and how to combat it before they ended up in hospital

Recent statistics paint a stark picture Around one in 10 people over the age of 65 are malnourished or at risk of malnutrition , and this figure rises alarmingly to 45% among those in their 90s According to the British Association for Parenteral and Enteral Nutrition (BAPEN) malnutrition costs the UK approximately £23 5 billion annually with older adults being disproportionately affected

As the population ages addressing malnutrition and its associated complications such as frailty and sarcopenia becomes ever more critical By focusing on early detection and strategic nutritional interventions including the use of protein care homes can play a vital role in safeguarding the health of their residents

SPOTTING THE EARLY SIGNS OF MALNUTRITION

The first step in combating malnutrition is recognizing its early signs

The Malnutrition Universal Screening Tool (MUST) is a valuable resource for this purpose enabling caregivers to systematically assess the risk of malnutrition in residents by considering factors such as Body Mass Index (BMI), unintentional weight loss, and the impact of acute illness on nutritional intake

KEY EARLY SIGNS TO MONITOR:

1 Unintentional Weight Loss: A significant early indicator of malnutrition is unintentional weight loss Regularly monitoring residents weight and comparing it to previous measurements is essential A loss of even 5% of body weight over a few months can signal malnutrition and warrants immediate attention

2 Decreased Appetite: A reduced appetite is often a precursor to malnutrition Residents may skip meals eat smaller portions or show a lack of interest in food It s important to understand the reasons behind these changes, which could be linked to dental issues, depression, or medication side effects

3 Physical Changes: Signs such as muscle wasting thinning hair dry skin or dental problems may indicate nutritional deficiencies These physical symptoms are often subtle but crucial indicators of potential malnutrition

4 Fatigue and Weakness: Increased tiredness or difficulty performing daily activities can be related to inadequate nutrition This could also signal the onset of sarcopenia where the loss of muscle mass and strength makes everyday tasks increasingly challenging THE ROLE OF NUTRITION IN PREVENTING AND MANAGING FRAILTY Frailty, a condition characterized by decreased strength, endurance, and physiological function is closely linked to malnutrition and is a major concern in care homes Proper nutrition is key to preventing and managing frailty particularly through the adequate intake of protein which is essential for maintaining muscle mass and function STRATEGIES FOR NUTRITIONAL INTERVENTIONS:

1 Prioritize Whole Foods: Ensuring a diet rich in whole foods is foundational Protein-rich foods like eggs lean meats fish dairy products and legumes should be emphasized as they not only support muscle

health but also provide essential vitamins and minerals that contribute to overall well-being

2 Incorporate Protein Supplements When Necessary: In cases where residents struggle to meet their protein needs through diet alone perhaps due to a lack of appetite or difficulty chewing protein powders or fortified drinks can be effective These supplements can be easily added to meals snacks or beverages ensuring that residents receive the protein they need without overwhelming them with large portions of food

3 Distribute Protein Throughout the Day: Research shows that distributing protein intake evenly across all meals is more effective for muscle protein synthesis than consuming large amounts at a single meal Caregivers should ensure that residents receive adequate protein at breakfast, lunch and dinner to maximize the benefits for muscle maintenance and frailty prevention

ADDRESSING BARRIERS TO ADEQUATE NUTRITION

While boosting protein intake is essential we should also address the barriers that may prevent residents from consuming enough nutrients Factors such as taste preferences difficulties with swallowing or digestive issues can all impact nutritional intake Caregivers should work closely with dietitians to develop personalized nutrition plans that accommodate these challenges potentially incorporating protein powders and other supplements in palatable and easy-to-digest forms NUTRITION IS KEY TO INCREASING HEALTHSPAN

Malnutrition in care homes is a pressing issue that requires vigilant monitoring and proactive management While the numbers alone tell us the stakes are high intervention is more than about reducing costs

The ability to stand up from a chair unaided allows our elderly residents independence By spotting the early signs of malnutrition and implementing strategic nutritional interventions caregivers can help prevent and manage frailty significantly improving the quality of life for residents By addressing malnutrition and frailty head-on, care homes can help residents not only avoid the adverse effects of these conditions but also thrive in their later years

Blooming Success For HC-One’s Gardens In Bloom Competition Winners, Judged By Special Guest

Scotland: The Beeches (Dunfermline, Fife)

North East: Victoria House (Stockton-on-Tees)

North West: Appleton Lodge (Stockport, Cheshire)

Midlands: Lime Trees (Shrewsbury)

South: Adelaide House (Walton-on-Thames, Surrey)

Bonus bloom finalist: Kirkwood Court (Kenton Newcastle upon Tyne)

WERE:

member of the British Dietetic Association and registered with the Health and Care Professions Council

1.2 Million Unpaid Carers Across The UK Are Living In Poverty, With 1 In 10 Of All Carers In Deep Poverty

“There’s

As

An increase of £36 30 for carers receiving Universal Credit would lift 110,000 people out of poverty and 140 000 out of deep poverty at a cost of £1 8 billion per year

An increase of £36 30 to Carer Addition to Pension Credit could lift 20,000 older carers out of poverty at a cost of £300 million

An increase in the earnings limit for Carer’s Allowance to the equivalent of 21 hours at National Living Wage could lift 50 000 people out of poverty at a cost of £90 million per year

The report also found that Carer’s Allowance needs a full review to increase the level of support to a sustainable level and to reassess its eligibility criteria and processes to ensure it adequately supports unpaid carers in a variety of situations

While a range of increases to Carer’s Allowance were modelled, and some were very effective at lifting carers out of poverty these would be costly to implement without a full review of the benefit Charity Carers UK is now calling on the Government to act on detailed recommendations within the report and announce a review of carers social security benefits This would include committing to reviewing Carer’s Allowance to increase and improve support

New Care Home Watchdog Standards Considered By City Council

Residential and nursing homes in Stoke-on-Trent could have to reach new standards to be awarded future contracts from the city council

Stoke-on-Trent City Council s Cabinet are meeting on Tuesday September 10 to discuss a report: ‘Working Age Adults Older People’s Residential and Nursing Contract

If councillors approve the report the council would only award contracts to homes that are rated ‘good’ or ‘outstanding’ by the Care Quality Commission (CQC)

Albany Care Home Raises £200 for Oxford United Walking Football Club

Albany Care Home in Headington proudly announced the success of their recent Summer Fete where they raised £200 in support of Oxford United Walking Football Club The funds will be used to sponsor the club s upcoming Walkathon a 24-hour walking challenge in aid of children with Down s Syndrome

The Summer Fete was a vibrant and well-attended event, with residents staff and the local community coming together to support a cause close to their hearts The £200 raised will directly contribute to the Walking Football Club s efforts to make a positive impact in the lives of children with Down's Syndrome while also helping to promote the benefits of walking football

Oxford United Walking Football Club offers a slower-paced version of the beautiful game specifically designed for men over 50 and women aged over 18 This inclusive sport provides an opportunity for participants to stay active socialise and enjoy the game they love in a supportive environment

Albany Care Home expressed its heartfelt thanks to everyone who contributed to the fundraising effort emphasising that their generosity will help keep the spirit of football alive and kicking The home looks forward to continuing its support for local initiatives and fostering strong connections within the community

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Sensor y Stimulation in Care

By Scott Williamson, Managing Director, MBS Relaxing Music Video Productions (www

In the ever-changing and often demanding environment of residential and nursing care homes prioritising the wellbeing of residents is paramount As care providers it is imperative to explore innovative methods to enhance the quality of life for those in care, especially individuals living with cognitive impairments such as dementia One highly impactful method embraced in recent years is sensory stimulation a comprehensive approach that enhances physical emotional and cognitive well-being With the integration of advanced AI technology newer technologies such as personalised relaxing music videos breathe new life into old black-and-white photos by colourising them, accompanied by soothing music captivating landscape visuals and cherished family photos or video messages This provides a distinctive way to deliver a holistic sensory-enriched experience that significantly benefits elderly residents and those with dementia DIVERSE FORMS OF SENSORY EXPERIENCES

There are many ways to incorporate sensory experiences into daily care, each offering unique benefits for residents

1 Visual Stimulation: Personalised relaxing music videos use serene, natural landscapes and family memories to captivate residents visual senses These familiar images paired with scenic backdrops evoke positive emotions and comfort Advanced technologies such as AI-powered colourisation of old black-and-white photos bring memories of the past to life enriching the experience further by reconnecting residents with their personal history

2 Auditory Stimulation: The choice of music in these videos is key Rather than familiar music that may evoke specific emotions or memories soothing and non-intrusive sounds are purposefully chosen to enhance deep relaxation and open the senses to help immerse themselves in the visuals and relax without the distraction of nostalgia allowing for a more profound sensory experience

3 Tactile Stimulation: Personalised videos can be paired with tactile activities to further engage residents Watching these calming visuals while interacting with textured objects fidget blankets or engaging in simple activities like handling soft fabrics can provide enhanced comfort and sensory richness

4 Olfactory Stimulation: While videos alone do not engage the sense of smell, pairing them with aromatherapy sessions using calming scents like lavender or invigorating fragrances like citrus can amplify the relaxation experience, making it more immersive and holistic

5 Gustatory Stimulation: Taste experiences can also complement sensory videos For example while watching personalised landscapes or family-themed videos residents can engage in taste sessions trying familiar and comforting flavours adding another dimension to the sensory experience

THE BENEFITS OF SENSORY STIMULATION

The implementation of sensory stimulation has wide-reaching benefits that can positively impact residents' emotional, psychological, and physical health Regular sensory activities offer the following advan-

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- Reduction in Agitation and Restlessness: Especially for residents with dementia these videos create a sense of familiarity and calm reducing anxiety and behavioural issues

- Improved Cognitive Function: Engaging residents brains through visual and auditory stimuli helps maintain and, in some cases, improve cognitive abilities, providing meaningful engagement

- Enhanced Communication: Residents who struggle with verbal communication often respond emotionally or cognitively to visual and auditory cues Personalised videos offer alternative ways for residents to express themselves facilitating greater interaction

- Increased Social Interaction: When shared in group settings these videos encourage social engagement helping reduce feelings of isolation and loneliness

SENSORY STIMULATION FOR DEMENTIA PATIENTS

For dementia patients sensory stimulation plays a particularly important role in their care Personalised videos offer structure evoke memories and facilitate moments of connection between residents and caregivers or family members Combining these videos with other sensory activities such as memory boxes filled with personal items can deepen the experience triggering memories and meaningful conversation

CREATING SENSORY ROOMS IN CARE HOMES

Many care homes have found success in creating dedicated sensory rooms Personalised relaxing music videos are ideal for use in these spaces where they can be combined with soft lighting calming scents and tactile objects to offer a fully immersive environment These sensory rooms provide a tranquil retreat for residents allowing them to engage multiple senses in a way that is soothing and beneficial

THE POWER OF VISUAL LANDSCAPES FOR SENSORY STIMULATION

Visual landscapes such as nature scenes are an invaluable tool for sensory stimulation For residents who may no longer be able to experience the outdoors firsthand these videos offer a powerful connection to the natural world Scenes of oceans forests or mountain views have been shown to reduce anxiety alleviate stress and promote mental well-being The immersive quality of these visuals when combined with soothing music, provides a window to the outside world, offering comfort and emotional enrichment for residents who may feel disconnected from nature

AI TRANSFORMING RESIDENT CARE

The integration of AI into sensory stimulation is revolutionising how care homes approach resident wellbeing AI technologies such as the colourisation of old photographs help residents reconnect with their past in vivid detail These enhanced visuals combined with calming music and personal video messages from loved ones, create a multi-sensory experience that reduces anxiety and promotes emotional well-being This innovative use of AI not only improves the sensory experience but also strengthens cognitive function making it an essential tool in modern care homes

THE VALUE OF PHOTOS AND VIDEO MESSAGES FROM LOVED ONES

Incorporating photos and video messages from loved ones adds an emotional layer to sensory stimulation Seeing familiar faces and hearing the voices of family members triggers emotional recognition which can provide comfort and reduce anxiety, especially for those experiencing memory loss This personalised approach creates meaningful connections stimulating both visual and auditory pathways and offering moments of joy and clarity for residents

Moreover video messages combat feelings of loneliness and isolation Residents feel a stronger sense of belonging and connection to their loved ones even if they cannot be physically present This can significantly enhance their overall well-being contributing to a more enriching care environment

SENSORY THERAPY ALSO HELPS CAREGIVERS

Sensory therapy particularly 30-minute video experiences serves as a versatile tool for structured activities With the ability to loop the videos for longer experiences caregivers can find moments of respite while enhancing the well-being of residents Creating a calm and engaged environment through sensory videos can improve the caregiving experience and reduce caregiver burnout

CONCLUSION

The integration of sensory stimulation particularly through personalised AI-enhanced relaxing music videos offers a transformative approach to improving the well-being of residents in care homes By engaging multiple senses including visual auditory tactile olfactory and even gustatory these videos provide a holistic and enriching experience that benefits both residents and caregivers For individuals living with cognitive impairments like dementia these sensory experiences evoke memories reduce anxiety and foster emotional connections

The use of advanced AI technologies such as the colourisation of old photos combined with serene landscapes, soothing music, and messages from loved ones, adds a deeply personal and meaningful dimension to the care environment The implementation of sensory rooms and dedicated sensory activities not only enhances residents' physical and emotional health but also offers caregivers a valuable tool for creating a calm structured environment As care homes continue to evolve embracing sensory therapies will remain essential in promoting a higher quality of life for elderly residents and those living with dementia

Scott is creator of the ‘Resident Connect Experience’ program, designed to support residents, their loved ones, and carers Scott is also committed to helping the broader care community by contributing to leading charities MBS's company goal is to not only uplift residents but also give back to the people and organisations making a difference in the care industry daily The Healthcare Management Trust (HMT) has announced the acquisition of St Quentin Care Homes, effective 4th September 2024

St Quentin Care Homes joins the organisation’s three other care homes, and two private acute hospitals based throughout the country

The acquisition by HMT will ensure that St Quentin Care Homes continues to thrive while benefiting from the additional resources and expertise HMT brings as a national health and care charity

Dr Nichola Stefanou, Chief Executive of HMT,

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Why AI In Care Homes Is Here To Stay

By Paul Batchelor, partner in the corporate team at Knights

While the integration of artificial intelligence (AI) into UK care homes presents an opportunity to revolutionise how we enhance the quality of care and operational efficiency it is accompanied by a myriad of legal complexities particularly concerning data protection and regulatory compliance

The roll out of AI should be treated in the same way as the introduction of any other technology, but with a sensitivity to the fear many employees may have around this technology Many of the key risks around the deployment of AI are fundamental HR issues

Often there is an “us and them” attitude towards AI as if AI is somehow in competition with humans To help overcome this emphasis should be placed on the way AI can support work, just like other emerging technologies have in the past from the typewriter to the mobile phone

There is much discussion about how AI may reduce staffing needs across organisations Yet AI is just a tool like any other The work may change to reflect the new tools available to undertake it but we still need human input We are likely to see employers placing a higher value on emotional intelligence as workers start to engage with and analyse the outputs from AI

DATA COLLECTION AND PROTECTION ISSUES

The primary legal concern with AI implementation in care homes revolves around data protection Care homes deal with vast amounts of sensitive personal data, including health records, which are subject to stringent regulations under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018

Care homes must ensure that the collection of personal data for AI purposes complies with GDPR s principles of lawfulness fairness and transparency Obtaining explicit consent from residents or their legal guardians is essential This involves clearly informing them about how their data will be used, stored, and shared, and ensuring they have the right to withdraw consent at any time MINIMISING DATA

AI systems should only process the minimum amount of data necessary to achieve their intended purpose Care homes must implement strict data minimisation practices ensuring that data is collected and used solely for specific, explicit, and legitimate purposes This reduces the risk of data breaches and ensures compliance with GDPR

Security assurance

Implementing robust data security measures is paramount Care homes must employ state-of-the-art encryption and cybersecurity protocols to protect personal data from unauthorised access loss or damage Regular security audits and staff training on data protection are also critical components of a comprehensive security strategy REGULATORY COMPLIANCE

Beyond data protection care homes must navigate a complex regulatory landscape when implementing AI The Care Quality Commission (CQC) regulates care homes in England ensuring they meet fundamental standards of quality and safety AI systems used in care homes must be compliant with CQC regulations, which may involve demonstrating how AI enhances care quality improves outcomes and maintains resident safety Care homes should prepare for CQC inspections by documenting AI implementation processes risk assessments and the impact on care delivery

ALIGNING WITH THE NATIONAL AI STRATEGY

With Labour now taking responsibility to drive forward a revised strategy for the deployment of AI in health and social care in the UK I

believe there are several key principles that will need to be followed by the NHS and care providers for a strategic plan to be effective:

- Ensure AI systems are transparent and explainable, allowing staff and residents to understand how decisions are made

- Establish accountability frameworks, assigning responsibility for AI outcomes to specific individuals or teams within the organisation

- Promote equitable access to AI benefits, ensuring that all residents, regardless of background or condition can benefit from technological advancements

ETHICAL CONSIDERATIONS

Legal compliance is intertwined with ethical considerations Care homes must ensure that AI systems are used ethically respecting residents' dignity, autonomy, and privacy

AI systems can perpetuate or even exacerbate biases present in training data Care homes must implement measures to identify and mitigate bias ensuring fair treatment of all residents This involves rigorous testing of AI algorithms continuous monitoring and involving diverse stakeholders in AI development and deployment processes

Respecting the autonomy of residents is also crucial Care homes should provide residents and their families with clear, accessible information about AI technologies enabling them to make informed decisions about their use This includes explaining the benefits limitations and potential risks associated with AI

COMMITTING WITH VIGILANCE

The integration of AI into UK care homes offers significant potential to improve care delivery and operational efficiency However, managing the associated legal complexities requires a diligent approach to data protection and regulatory compliance By adhering to GDPR principles ensuring compliance with CQC regulations and aligning with the National AI in Health and Adult Social Care Strategy care homes can navigate the legal landscape effectively

Ultimately the successful implementation of AI in care homes hinges on a commitment to ethical practices, transparent operations, and unwavering respect for residents rights and dignity As AI continues to evolve, care homes must remain vigilant, adaptive and proactive in addressing the legal and ethical challenges that accompany this transformative technology

Our Sunny, Family Party Made Ever yone Feel Good at the Chiswick Nursing Centre

Baron Medical

He excelled himself with delicious burgers and lamb sausages and an ice cream cone to follow

As you can see from the pictures we ran out of chairs so there was standing room only for some of our guests who minded not one bit

New Research Reveals Six Ways That Care

Homes Support Older People To Thrive

Research from City St George’s University of London (My Home Life England initiative) reveals the breadth of experiences of older people living in care homes across the UK

The new study one of the largest ever qualitative research studies on older people s experiences of living in residential care identifies some challenges but reveals proportionally many more benefits of living in a care home

The insights and stories, heard directly from older people themselves, as well as care teams and families shine a light on six key ways that older people can thrive in a care home if the conditions are right

The findings cluster into six emerging themes: Thrive Relationally Thrive Actively Thrive Inclusively Thrive Securely Thrive with Dignity and Thrive Healthily KEY FINDINGS INCLUDE:

THRIVE RELATIONALLY

Being around others was a lifeline for many older people, who had felt isolated living on their own Many had formed friendships with others and relationships with their care team Moving to a care home had also helped restore strained family relationships Families felt welcomed, reassured, and able to stay actively involved in their older relative s life

THRIVE ACTIVELY

Whilst living at home some older people had not been able to do the things they enjoyed Care home activities and connections with the community enriched lives and helped older people to find purpose and feel valued

THRIVE INCLUSIVELY

Care homes can be inclusive environments where diversity is valued and respected The report shares examples of older people being supported to embrace their faith culture ethnicity sexuality and gender identity This also helped families feel confident that their older relative would be well-supported

THRIVE SECURELY

Before moving into a care home, some of the older people spoken to were living difficult lives, experiencing poor housing insecurity and even violence Others felt anxious about being alone in their own homes especially at night Care homes can offer the reassurance and safety that some older people might need,

and also alleviate the strain and worry for families

THRIVE WITH DIGNITY

Many older people found it increasingly difficult to keep on top of household chores such as laundry before they moved to a care home They really valued that these things were now taken care of Others had previously struggled with personal care but now had support from care staff with things like bathing and using the toilet THRIVE HEALTHILY

Care homes support with healthcare including managing medications and noticing when things aren t right Through care teams recognising changes and responding quickly many older people felt that their health had improved since moving in They also put this down to regular mealtimes and good quality food

My Home Life England spoke to 125 people across 16 care homes in England, Scotland and Wales The older people who took part had an average age of 85 and had spent an average of two years living in a care home The research reveals that although there can be challenges to living in a care home, when the conditions are right residential care can support older people to really thrive

Vic Rayner OBE who authored the report Foreword said “This research reveals the richness of ways that care homes are enabling many older people to flourish in their last chapter of life It has shone a light on how the provision of high quality proactive relationship-centred care inclusion in a social environment with meaningful activities and nutritious meals, and fostering a strong sense of safety and security

can thrive These findings make a valuable contribution to better understanding what matters to older people living in care homes and will have significant implications for the ways in which long term residential care is perceived ”

Care Home’s Commitment To Local Area

Introducing Task Manager: Revolutionizing Food

Safety and Efficiency in Senior Living and Care Centers

10 Million Being Let Down By Mental Health Prevention Plans

A new report by the Mental Health Foundation Planning for Prevention, has highlighted that an estimated 10 million people across England – almost 1 in 5 of the country s population – are living in areas where local plans for improving the public’s mental health are insufficient The charity points to a failure of the UK government to properly support the bodies responsible for these plans over the last two years

Set up in their current form in 2022 as part of the Health and Care Act, Integrated Care Systems (ICSs) are designed to enable a more joined-up approach between different parts of England s health system, such as the NHS and the voluntary sector

However following an evaluation of England s 42 ICSs the Mental Health Foundation has concluded that around 18% of the population of the country is being let down by their local ICS’s plans to address poor mental health

Despite strong evidence for taking a preventative approach to mental health problems which cost the UK more than £118 billion a year most plans put forward by ICSs (known formally as Joint Forward Plans) require significant work on addressing mental health prevention Only six plans across the entirety of England were evaluated to be excellent by the Mental Health Foundation 28 had “good features” but lacked detail and eight were “poor ”

The report highlights that where plans are weaker it is often not due to a lack of desire on the part of ICSs themselves ICSs are tasked with tackling complex public health problems but are often under resourced and do not have the wider infrastructure to act effectively The vast majority of problems with their plans can only be resolved through action from the UK government to give ICSs the resources and structure necessary to unlock their potential in addressing poor mental health

In light of its findings the Mental Health Foundation has made a series of recommendations to improve how ICSs approach mental health prevention These include suggestions for how ICSs can produce effective plans for public mental health improvement and share best practice and calling on the UK government

to create a national infrastructure for mental health and wellbeing, and provide better funding for prevention

Mark Rowland CEO of the Mental Health Foundation said: “At a time when our mental health services are under huge strain England’s Integrated Care Systems can play a revolutionary role in addressing the mental health crisis through prevention While our report has highlighted positive planning among some ICSs almost one in five people in England are living in areas where very limited planning exists for protecting and improving the public s mental health Given the huge social and economic costs of mental ill health, it must be a priority of every ICS to have adequate plans in place to address its causes

“However responsibility cannot be placed solely at the feet of ICSs which are all too often being let down themselves by both a lack of resources and the wider infrastructure they are a part of There are many hardworking healthcare professionals doing their best in tough circumstances, and it should be lauded that some have managed to deliver good plans despite poor support from the centre to do so

“The new UK government needs to undertake work urgently to unlock the potential of ICSs in this space Our report lays out exactly how ICSs can improve mental health in their areas and how central government can support them to do so We recognise this structure for the health sector is in its infancy and so we hope the findings we put forward are used constructively by both ICSs themselves, and decision makers in government Ultimately a greater focus on mental health prevention will deliver better value for money and better outcomes for individuals at risk of poor mental health ”

Read the full report and recommendations on the Mental Health Foundation s website at https://www mentalhealth org uk/our-work/policy-and-advocacy/planning-prevention-unlocking-potential-integrated-care-systems-create-mentally-healthy-society

Friendship Blooms For Green-Fingered Care Home Resident, Rob (50), and Maintenance Manager, Ade, Following Tragic

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Care Show Birmingham Awaits You...

Chester’s Intergenerational Community Creates Ver y Own ‘The Repair Shop’

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Dementia Less Common Among People Taking Certain Diabetes Drugs

People who take certain drugs for type 2 diabetes appear to have a lower risk of dementia, according to new research published in the BMJ

Experts said the results were promising but would need confirming in clinical trials

Research – including the recent Lancet Commission report – has highlighted the link between diabetes and an increased risk of dementia This has led to renewed focus on the possibility that diabetes drugs might reduce this added dementia risk

In the new study researchers based in Korea used the country s National Health Insurance Service database to identify 110 885 adults who were taking one of two different drugs – sodium-glucose cotransporter2 (SGLT-2) inhibitors, or dipeptidyl peptidase-4 (DPP-4) inhibitors – to control their type 2 diabetes

Participants were aged 40-69 years free of dementia and had started taking an SGLT-2 inhibitor between 2013 and 2021

A total of 1 172 participants newly diagnosed with dementia were identified during the study period

People taking SGLT-2 inhibitors appeared to have a lower risk of developing dementia during the study period, and the effect seemed greater with longer treatment duration

Experts cautiously welcomed the finding This study adds to substantial data from around the world linking diabetes to dementia risk suggesting that treating conditions like diabetes can lower the risk of devel-

oping dementia” said Prof Tara Spires Jones, from the UK Dementia Research Institute, University of Edinburgh who was not involved in the research She added that future research was needed to understand how such treatments might protect the brain from developing diseases that cause dementia

Roughly a third of drugs in clinical trials for Alzheimer’s disease are already used for other conditions Viagra a commonly used drug to treat erectile dysfunction has shown potential to prevent vascular dementia And liraglutide a drug used to help with diabetes weight loss and reducing the risk of heart disease may also slow the progression of early Alzheimer s disease

“People affected by dementia urgently need effective treatments, as last week’s news of Alzheimer s drug lecanemab s rejection by NICE emphasised said Dr Jacqui Hanley Head of Research at Alzheimer s Research UK which is funding several projects investigating the potential of drugs used for other diseases

“Using drugs have already been shown to be safe for use in people could potentially speed up the process of testing them in clinical trials against dementia as well as making it significantly cheaper she added

“If we are to cure dementia, clinicians will need a toolkit of treatments which tackle different aspects of the disease and that can be used in combination Research into repurposing drugs may help us do just that ”

Lloyds Bank Tour Of Britain Men Changes Lives With Community Integrated Care

British Cycling teamed up with national social care charity, Community Integrated Care to empower people who draw on social care through the Lloyds Bank Tour of Britain Men

The sporting organisation and charity came together to deliver a creative development programme inspired by the Tour and cycling that is supporting the dreams of people who have learning disabilities or autism and people in mental health recovery

By thoughtfully weaving the talents of people who draw on social care into the event s athlete and spectator experience British Cycling and Community Integrated Care are ensuring that the Lloyds Bank Tour of Britain Men is a true celebration of inclusion – inspiring communities across the nation

Enhancing physical activity, tackling isolation and empowering people who have faced real barriers in life to discover their talents this partnership achieves real social impact through sport

It has seen the formation of a unique dance club for nine people supported by the charity who through working with the charity’s specialists in inclusive dance development, they co-produced a performance celebrating the spirit of cycling

After two months of tireless effort and practice they performed to a packed crowd at finish line of Stage Three of the iconic tour in Barnsley on Thursday 5th September

The impact has been furthered by an arts development masterclass for twelve other people supported by the charity across the Northeast Giving participants the opportunity to work with specialist artists from Age Exchange a leading charity for creative development in care participants discovered new artistic

talents

Their artworks which celebrate the Lloyds Bank Tour of Britain Men and the sport were presented to riders at the event

Tracy Power Director of Social Impact at British Cycling said: “We’re thrilled to be working with Community Integrated Care to provide opportunities for people they support to get involved with the Lloyds Bank Tour of Britain Men

This programme is the first of many as we begin working with partners to bring our social impact framework to life Our ambition is to use major cycling events like this as a force for good tackling inequalities to create greater social benefit

It s fantastic to see the joy that cycling has brought to those involved in the dance and artwork activities and we look forward to providing opportunities for more people in the future

Tauseef Iqbal, who is supported by Community Integrated Care and was part of the Dance troupe, said: This experience has been amazing I never thought this would be possible to dance at a big sporting event alongside my friends

My family are so proud of me It was amazing!

John Hughes Director of Partnerships and Communities at Community Integrated Care said This partnership has empowered people to live their dreams develop new life skills and discover new talents ” Through British Cycling bringing this programme into the heart of the Tour they are creating memories that will last for a lifetime and delivering a powerful celebration of inclusion across communities ”

We would like to thank everyone who has contributed to this life-changing programme

New Dementia Campaign Launched to Raise Awareness and Offer Support

A new campaign to raise awareness of dementia and offer help for those whose lives have been affected by the condition has launched this month ‘Let’s talk Dementia’ - www letstalkdementia co uk, which is organised and funded by Luye Pharma Ltd, offers information about the condition as well as resources that individuals community groups and carers can access It covers everything from types of dementia and what the symptoms are through to advice on nutrition staying active and guidance for carers

There are currently more than 944,000 people in the UK who have dementia and one in three people will care for someone with the condition at some point in their life 2 By 2040, it is estimated that up to 1 7 million people could be living with dementia in England and Wales 3

The launch of Let’s talk Dementia comes following a survey with 1 000 people4 carried out by Luye Pharma Ltd which showed there is concern about access to dementia information 57% think there is not enough available while 22% are unsure

Contributing to www letstalkdementia co uk are partners and support groups with expertise in the dementia field They include GP and media medic Dr Rosemary Leonard, the movement education specialist Joël Kruisselbrink who creates exercises and games for the

Said Dr Rosemary Leonard who worked with Luye Pharma Ltd as a consultant on the Let’s talk Dementia campaign: “As a

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of people with dementia and their carers and this has increased significantly since Covid People are scared of dementia and automatically fear the worst which is

Sona raises £22m to help large Social Care organisations access AI-driven WFM

We are excited to announce this new round of investment and how it will impact large Social Care organisations and their employees

Together with my fellow co-founders, Oli Johnson and Ben Dixon, we’d like to thank Felicis who led the financing with participation from Northzone, Google s AI-fund Gradient, SpeedInvest, Antler, BAG Ventures, and the numerous notable angels who participated in the round

When we founded Sona in 2021, we wanted to solve the unique challenges of frontline work with technology that empowers every employee, on every level of a large organisation

Two years later, Sona is doing just that for over 100,000 people We are grateful to the many organisations who have chosen us to support them on their digital journey, including Community Integrated Care, iVolve, Affinity, Yorkshire Care, Greensleeves Care, Cartrefi Cymru, and Livability, helping them deliver almost 5 million seamless shifts We’d also like to thank our partners who share in our vision for an integrated tech landscape for Care, including Nourish, Radar Healthcare, and Lottie

Some of the most talented and motivated people around have joined us to make this possible, and I d like to give a particular shout-out to Hayley Horwood and Richard Upshall Together, they have more than 25 years of experience in the Care sector and their insights have guided us every step of the way

This deep involvement has taught us that the complexity associated with multi-location, 1000+ staff operations is coupled with the pressure and responsibility to provide the best care possible Social Care demands a state-ofthe-art solution, built with the kind of technology that isn’t just the latest right now, but that is flexible enough to continue being state-of-the-art ten years from now and later into the future

The financing is a big step on our journey to becoming the go-to WFM for large Social Care groups, but - more importantly - it is an investment in the sector as a whole

Over the past year, we ve seen demand for a nextgeneration solution like Sona increase fourfold Our

partners are looking to make their operations more efficient and reliable, improve staff satisfaction, and become financially sustainable organisations that can easily grow and support more people

The fact that we can confidently say Sona is a solution that pays for itself - and then more! - is something we’re incredibly proud of because it provides organisations with a new revenue source they can re-invest into employee wellbeing and a better experience for the people they care for

So, what does this mean for the Care sector?

1. A truly intelligent AI-driven solution

We want to empower Social Care enterprises to forecast their staff needs based on what is best for the people they support with maximum accuracy and automatically tailor their operations accordingly This will help organisations speed up their scheduling, gain real-time views of their shift runs, and encourage growth in a way that tech simply hasn’t in the last decade Previously, the focus was mostly on digitising paper-based processes, but as many organisations are now starting a vendor-replacement cycle, we want to provide them with a real nextgeneration solution

2 Automated HR processes

Our HR solution is already closely linked to Scheduling and communicates seamlessly as solutions built to work together from day one should The next step is to bring automation to the HR processes that currently take up the most time and are heavily prone to errors Our goal is to make the data we feed into our Payroll engine as accurate as possible and remove the potential for mistakes to snowball, leading to drops in employee satisfaction, more admin time, and even legal risks down the line

3. User-first technology

One implementation challenge organisations have experienced with legacy software is low tech adoption rates from frontline staff But what oftentimes is seen as fear of change, is actually a natural reaction to employee apps which were not designed to be accessible The Sona mobile app - together with all our interfaces - is built with usability in mind and consumer-grade standards We want to enrich this experience with even more features that make user life more efficient and increase satisfaction, particularly around self-service and onboarding new staff We believe the first impression new employees get of their organisation and its processes is key to their retention

4 High-quality research and contributions to Social Care in the UK

The feedback we’ve received for our industry-leading reports, webinars, and other research activities has always been incredible and we re only looking to add more Social Care is first and foremost about the people and the community We plan to continue reporting on the pulse of the sector, bring together leaders and visionaries to share their insights, and always spotlight the many opportunities Care offers At the same time, we want to expand our existing charitable contributions and make sure that we’re always giving back to those on the frontline

committed our Customer Success and Implementation teams are to always going the extra mile, helping them optimise and grow their business We want to make sure that as we grow ourselves, we only improve this experience and provide even more comprehensive support every step of the way For that we’ll be on the lookout for the best talent available

Overall, with Sona, I like to think of it as building the “selfdriving car of running a Care business The last 20 years of workforce management were dominated by legacy point solutions that digitised simple paper processes Sona is building the next generation of WFM with a truly intelligent platform that enables organisational leaders in complex, multi-location enterprises to put the right people, in the right place, at the right time; and to seamlessly manage their workforce end-to-end

We believe we can deliver this because our exponential growth has been driven by tangible factors: speed of product delivery, high configurability, and sector expertise

Unlike legacy platforms, Sona’s technology has been built from the ground up for real-time data processing and insights Leveraging the Elixir programming language and large language models - similar to what powers tools like ChatGPT - we offer AI-powered real-time actionable feedback which helps drive intelligent decision making and leads to real workforce productivity gains The trust of our investors so far has yielded a total of £30 millionfunds that we see contributing to the development of the sector as a whole

“We are proud to lead Sona's Series A round and support its mission to empower frontline enterprises with cuttingedge workforce management solutions We believe in Sona s potential to redefine how businesses [ ] manage their workforce, and we re excited to be part of their journey towards reshaping the future of work Ben, Oli, Steffen and the Sona team have already helped over 100,000 frontline workers schedule shifts, and we know so many more will appreciate smarter software that enables their work ”

Niki Pezeshki, General Partner at Felicis

As we continue to innovate, our mission remains clear: to transform the outdated tools that have hindered Care enterprises in the past and usher in a new era of intelligent WFM that drives efficiency, employee wellbeing, and, ultimately, the delivery of exceptional care

Steffen Wulff Petersen Sona CEO and Co-Founder

5. A trustworthy partnership for all our UK customers

Our partners have consistently highlighted how

Sona co-founders Ben Dixon Steffen Wulff Petersen and Oli Johnson

Temporar y NHS Staff ‘Fearful’ Of Speaking Up

About Patient Safety Issues Report Reveals

Temporary NHS workers fear speaking up about patient safety due to discrimination an investigation by the Health Services Safety Investigations Body (HSSIB) has found with some subjected to racism

The findings were identified during an investigation carried out looking at the integration of temporary staff into healthcare providers During the investigation HSSIB heard the discrimination experienced by temporary workers is due to their work status and sometimes due to their ethnicity

As well as having a negative impact on their wellbeing the report states that temporary workers’ experience of discrimination and barriers to speaking up may mean they do not share patient safety concerns and therefore mitigations to safety risks may not be put in place

Agency staff told the investigation that workplace culture and attitudes in some NHS organisations made them feel isolated and unable to integrate” with their teams

Health leaders described the findings as unacceptable and warned that racism creates further challenges and barriers to raising safety concerns”

Caroline Waterfield director of development and employment at NHS Employers

Health Secretar y, Neil Gray, Attends

100th Birthday Party at Glasgow Care

The Cabinet Secretary for Health and Social Care in Scotland joined a 100th birthday celebration as he visited Glasgow care home Antonine House Neil Gray was visiting Meallmore care home Antonine House to learn more about the care and services provided at Antonine House and other Meallmore services as well as to discuss key sector issues

During his visit, Mr Gray attended and participated in a 100th birthday party for centenarian resident Margaret McNae where he presented her with a card from The King and The Queen Consort He also met resident Myra Davidson (84) to congratulate her on achieving an NVQ qualification in Italian after completing a 12-week course with social enterprise Lingo Flamingo

Mr Gray toured the home with senior Meallmore staff including Chief Operating Officer Mary Preston; Quality Director, Hazel O Rourke; Operations Director Carol-Anne Foote; Area Manager Amanda King; and Antonine House General Manger, June McIntosh He also met Veronica Dormer General Manager of Meallmore s newest addition Kelvinside Manor which is opening this autumn in the West End of Glasgow Kelvinside Manor will be Meallmore s 27th care home in Scotland

Discussions on the day covered the concerns being faced by the care sector across the country, including recruitment funding changes to building guidance for mental health homes the Nurse pay uplift and the National Care Service

Mary Preston Chief Operating Officer for Meallmore Group said: We were thrilled to have the opportu-

nity to showcase the fantastic facilities we have at Antonine House as well as to introduce Mr Gray to Meallmore and our commitment to excellence For over 30 years Meallmore has been a leader in delivering compassionate personalised care in Scotland We re focused on ensuring every resident receives the support and respect they deserve so we took this opportunity to discuss the key challenges that we and others in our sector are currently facing in our work to deliver this

“We had a productive and enjoyable day and would like to thank Mr Gray for taking the time to come and learn more about our home and services across Scotland The Meallmore team and the residents at Antonine House were particularly pleased that he was able to join us for Margaret s 100th birthday party making it extra special for everyone in attendance ”

Speaking about his visit Cabinet Secretary for Health and Social Care Neil Gray said: “It was a pleasure to meet the residents in Meallmore Care Home s Antonine House in Glasgow to find out more about their plans for growth as well as hearing about their workforce planning and service delivery I appreciated having an open discussion with the Meallmore team on some of the challenges facing the sector and how improvements could be made, including through the development of the National Care Service I also enjoyed seeing the range of facilities on offer at the care home and as an added bonus joining in the birthday celebrations for centenarian Magaret McNae ”

‘And Relax…’ Care Home Residents Take Five to Rest and Rejuvenate

Dorset care home residents enjoyed a beautiful day of pampering and chilling out inspired by an international celebration of relaxation Five Colten Care homes co-ordinated a host of gentle activities designed to embrace wellness slowing down and de-stressing

Dozens of residents at homes in Bournemouth Poole Ferndown and West Moors took part, with input from staff members and visiting therapists

The activities followed this summer’s International Relaxation Day, a collective stress relief occasion launched by a nine-year-old American boy, Sean Moeller, 39 years ago and observed around the world ever since

The Colten homes laid on a wide range of experiences for residents that included healing therapies such as massage shiatsu and reiki along with yoga meditation gong baths foot soaks and spas and hand and nail treatments

To help create the sense of deep relaxation lounges were adorned with crystals and soft lighting while ambient sounds and the scents of essential oils permeated the air

After a head massage and face mask complete with cucumber slices to soothe her eyes 104-year-old Dorothy Parker complimented carers at Brook View in West Moors saying: “That was the most I have ever felt relaxed

Fellow Brook View resident Iona Midlane said she particularly enjoyed a gentle hand massage from Companionship Team member Elizabeth Carpagnano

At Amberwood House in Ferndown

included foot pampers

We started with a warm lavender foot soak to soften skin and ease any aches ” explained Companionship Team Member Kirsty RichmondCole “Residents had a light exfoliating scrub followed by a hydrating massage a treatment that became a firm favourite

“We

Talented Judith Has Dorset Care Home Team Down To A Fine Art

Community Invited to Month Long Celebration of Newcastle Heritage

history arts and culture through exhibitions including a circus experience inspired by Philip Astley The site includes spaces including Sammy Bell’s Tea Room and the Old Pomona Inn, as well as a Maxims nightclub display, creative studio and reminiscence lounge Also open are the village s

•

big part of Heritage Open Days is inspiring

Luton Care Home Celebrates Luton In

Bloom’s ‘Best Community Garden’ Award

Care Home Says ‘Thank You’ To Local Emergency Ser vices

Empowering Carers Through Technology

The job of a care worker though immensely rewarding is not without its challenges A growing demand for social care has seen carers placed under greater strain with a mounting workload and limited resources

Increasingly carers are also exposed to abusive and even violent behaviour from service users and their relatives Be it deliberate or as often the case unintentional Such aggression can leave a profound mark on diligent and dedicated care staff

The solution to many a modern-day problem is often tech and so too is this the case when dealing with today’s care landscape STAFF ALARM SYSTEMS

Tech has proven to be a friend to the care worker, automating administrative tasks enhancing reporting and in the case of staff alarm systems, protecting them from potential harm

What was originally a bell to alert colleagues to the need for assistance has become far more sophisticated The modern safety alarm is discreet can be easily attached – if not part of – the wearer s uniform It is supremely efficient and designed with the accuracy to pinpoint the exact location of an active call in a ward of over 80 rooms

With the press of a button carers have immediate access to a team of responders able to assist, provide cover, and - where needed - intervene to de-escalate high-risk situations This access instils confidence

in staff confidence that the highest quality of care can be delivered and confidence in their safety in the workplace For overwhelmed care workers, the ability to summon help with the press of a button is incredibly empowering Be it calling lunchtime cover on a 1-to-1 patient or requesting urgent assistance with an abusive resident the alarm offers staff a greater deal of control assurance and resources while at work HOW DOES IT WORK?

In Pinpoint’s case an integrated staff safety system ensures full site security When activated a personal staff alarm emits infrared signals to receiver units installed throughout the building These in turn send vital information to display units and devices, such as pagers, and desktops detailing the exact location and type of call – assistance or emergency

Within 85 milliseconds of triggering an alarm colleagues are informed that an incident is taking place and, crucially, exactly where it is in the building

The application of infrared technology to provide precise reliable and efficient data is critical here Rather than rely on WIFI-dependant systems - which are prone to interference and inconsistency –Pinpoint s infrared systems deliver an accurate, consistent service that care workers can trust And for a growing care home population such

precision and dependability have never been more important SUPPORTING THE WORKFORCE

The presence of high-performance alarm systems in care home settings has proven invaluable to workers

With increasing demands being placed on care workers due to a growing care home population and staff shortages the ability to quickly summon additional assistance is crucial to their sense of wellbeing and security

For staff in St Brigid s Hospital in Galway, the installation of Pinpoint’s staff alarm system provided reassurance that help was only a buttonpress away Maria Donnellan, a Clinical Nurse Manager on the ward, said If a resident becomes abusive toward a member of the team or if a patient is choking, staff can quickly call for support and know it will soon be on its way As a result staff report higher levels of job satisfaction and reduced stress caused by

As

Aedifica Secures Four UK Care Homes In £61m Acquisition

Hook Care Home Residents Enjoy Memorable Day Out At Hollycombe Steam

Curam to Expand Offering with CQC-Regulated Care Packages

collaboration Now Millard House also announced that it will host regular art classes facilitated by the Rethink Art and Social Group, specifically designed for elderly residents

These classes will offer an opportunity for residents to explore their artistic sides engage socially and enjoy the many benefits that creativity can bring to mental and emotional wellbeing

Hampshire Care Association Welcomes New Chief Executive Officer

and we look forward to achieving great things together” Emma said I am honoured to join Hampshire Care Association and lead a dedicated and passionate team As a new political era begins the Government has its work cut out to address the core issues in adult social care and reform this crucial public service

Emma went

Parkstone Care Home Resident Experiences

Special Horse And Carriage Ride Wish

Local Care Home Celebrates First Anniversar y

Hyacinth House care home in Stapehill

Wimborne marked its first year of serving the local community with a Jubilant Barbeque Party Staff, residents and guests commemorated the special occasion with live music performed by Mark Busell and a later performance by Nigel Revill Chris Howat wowed everyone with his close-up magic as he mingled among the guests while Marcin Wasilewski from The Rolling Bars offered a selection of refreshing drinks

Town Mayor Terry Cordery joined the celebrations, along with Colin and Ruth Weston Colin, who played a key role in the official opening of the care home last year during his role as High Sheriff of Dorset and they were delighted to welcome him back for the anniversary

Since opening Hyacinth House has built up an excellent reputation within its local communities The home regularly holds events and activities for its residents, neighbours and wider community Previously a nursing home the building underwent major refurbishment in 2021 and reopened in August 2023

General Manager Kamila Gagala said: “It is important to recognise the hard work of our staff here at Hyacinth House it s been a whirlwind of a year with so many wonderful achievements we are excited for the next one We have provided a caring home for our residents as well as the best possible environment for our staff The day not only enables us to celebrate their hard work, but it's also an opportunity to thank the residents, their relatives and friends who have made Hyacinth House care home such a loving home

PRODUCTS AND SERVICES

MOWOOT II for Constipation Free Life

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MOWOOT II increased evacuation frequency softened stools improved regularity reduced gasses relieved bloating and eased off abdominal discomfort 10 to 20 minutes daily of relaxing abdominal massage with MOWOOT II rapidly reduces symptoms of constipation Evident results are experienced only a few days after the first treatment Regular abdominal massage with MOOWOOT II ensures lasting health benefits and better quality of life

MOWOOT II – effective solution to chronic constipation for better quality of life!

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A museum-led dementia awareness programme House of Memories, is marking 10 years since its memory activity app launched at the House of Commons

The free My House of Memories app co-created with people living with dementia, was launched two years after the creation of the wider House of Memories programme, which is led by National Museums Liverpool The aim of the app is to develop connections and conversations between people living with dementia and their families and carers through digital collections of objects Together, people can explore pictures of museum objects and everyday items – which range from a Singer sewing machine to a 10 shilling note – and discover things which resonate with them Images are brought to life with sound music and descriptions which can help to spark memories of days gone by Users can also save favourite objects to a digital memory tree, digital memory box or timeline and add their own photographs to the ‘My Memories’ feature on the app

with people living with dementia as well as families and friends, House of Memories also provides online and in-person training where you can learn how to use the My House of Memories app and hear about other dementia activities and resources The in-person training takes place in Liverpool every month, while online training –made up of 31 expert videos across four modules –can be completed at any time

The House of Memories team also offer bespoke dementia awareness and app training to organisations which work with or support people living with dementia from the likes of residential and nursing homes to housing associations and groups offering support services

The My House of Memories app is available to download for free on iOS devices via the App Store and on Google Play for Android devices Information about in-person online and bespoke training is available on the House of Memories website

As you get older your penis and testicles may get slightly smaller One reason is the build-up of fatty deposits in your arteries reducing blood flow to your penis This can cause withering of the tissue cells in the spongy tubes of erectile tissue inside your penis making it awkward to stand at urinal to urinate – but having incontinence on top of this can make matters very difficult to manage

Incontinence:

Over the last decade objects on the app have been interacted with more than a million times In order to support professional carers working

Find out more about the House of Memories programme on their website at www liverpool museums org uk/house-of-memories

If you suffer from Penile Retraction and Incontinence – Men’s Liberty has you covered: Men’s Liberty is the discreet dignified dependable alternative for urinary incontinence that you have been looking for It is made of a gentle, skinfriendly material called hydrocolloid a proprietary adhesive that softly stretches and moves with a man as he changes position Unlike diapers that

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CLEANING AND HYGIENE

The Power of Dr y Steam Cleaning

Dry Steam cleaning fights the battle against bacteria and viruses on three fronts with thermal and chemical disinfection and decontamination by mechanical action of surface penetration and extraction to eliminate contaminants The innovative design and cutting-edge dry steam technology can help tackle the risks of transmissions both inside healthcare settings and outside where you need to offer the safest and cleanest environments

Dry Steam penetrates common surfaces that are porous – like unvarnished wood and/or have non-smooth textured and rough surfaces that harbour and hide biofilm and soil Where manual cleaning isn’t possible, the Dry Steam Vapour reaches those areas and delivers a hygienic environment and peace of mind that it s free from risks of infection Scientific studies by OSPREYDDEEPCLEAN TNO and UCLH -

University College London Hospital-, focusing on the efficacy and removal of all biofilms and microbiological decontamination demonstrated that Dry Steam Vapour performed equal to or better than other disinfection practices While the use of water and an approved detergent provides an environmentally friendly and effective alternative to more toxic disinfectants

Dry Steam is also ideally suited to be combined with Microfibre cleaning regimes and SteamMops are available as optional accessories

Further Laboratory evaluations using OspreyDeepclean steam cleaning/sanitising machines establish the destruction of hospital infection strains - including the antibiotic resistant superbugs MRSA and VRE - in less than 2 seconds

Angloplas Dispensers Help Reduce the Risk of Cross Infection

Angloplas are a UK manufacturer who specialise in producing dispensers for the health and hygiene industry Although these are designed to keep the workplace tidy and uncluttered they are, more importantly built knowing the control of healthcareassociated infections (HCAIs) are a priority for healthcare providers and who are employing a combination of infection prevention and control strategies including hand hygiene cleaning training and the adoption of new technologies to tackle the problem As a result, a wide range of infection control products and technologies are emerging on the market including antimicrobial technology Angloplas’ range of dispensers are produced in the

world s first proven Antimicrobial PVC with silver ion technology and which is exclusive to Angloplas This helps reduce the risk of cross infection by stopping the growth of bacteria and mould and works continuously for the lifetime of the product reducing levels of bacteria such as MRSA E Coli, Legionella Salmonella and mould by up to 99 99% For non-clinical environments Angloplas has recently launched its new Budget Range of products which are made to the same exacting standards as the antimicrobial protected ones but with lower price tags You can order Angloplas products directly from its website by going to www angloplas co uk

The First Menu Planning and Food Ser vice Guideline for Care Homes for Older Adults Launches

A new set of menu planning and food service guidelines for care homes catering to older people has been launched

The Food Services Specialist Group and Older People Specialist Group of the British Dietetic Association (BDA) and the National Association of Care Catering (NACC) have worked in collaboration to launch these guidelines under the title Care Home Digest

The Care Home Digest is the first of its kind providing menu planning and food service guidelines to support care homes to provide high quality food and drink services for residents

No such resource currently exists in England and this document should complement existing dietetic guidelines available in the other nations of the UK

The overall food and dining experience can have a huge impact on quality of life for residents and is often one of the highlights of the daily routine Undernutrition dehydration and other nutrition related health concerns which often impact those living in care or residential homes mean that providing appropriate and appetising meals that meet nutritional requirements can be more challenging

With many care homes unable to access a food service dietitian service the Care Home Digest allows homes to access the information to support them to plan nutritionally balanced and appropriate menus to meet both the nutritional needs and preferences of their residents

By having a clear set of standards and guidance that provides consistency and clarity in the approach for eating and drinking in care homes managers nurses care and support staff and caterers will better understand what they should be providing as part of their overall food service

Helen Ream Healthcare and Food Service Dietitian at Compass Group UK & Ireland and Vice-Chair of the BDA’s Food Services Specialist Group says,

It has been a privilege to chair the working group of dietitians and NACC colleagues to develop these guidelines I hope they will be the ‘go to’ resource for care home teams to support them to understand what their food services and menus should include to support residents to have a great mealtime experience whilst also meeting their nutritional needs

Mealtimes play an essential role in the wellbeing of some residents They allow residents to connect with each other as well as with carers and family members and give moments of happiness or reflection when there are cultural or religious celebrations

Chapters in the Digest include delivering a positive mealtime experience menu planning and design and catering for special diets

Helen who is also a member of the NACC says “The Care Home Digest builds on the work of the BDA s Nutrition and Hydration Digest a resource for all those involved in the provision of food and drink services in hospitals and which forms part of the National Standards for Healthcare Food and Drink Until now no similar national food service standards have existed to support care homes for older adults to meet the nutritional needs of their residents We hope these guidelines will be widely used and become a nationally trusted resource in the same way ”

The information and checklists within the guidelines are intended to support care homes to review their services to understand what they are already doing well and where improvements could be considered and made

Neel Radia National Chair of the NACC says The National Association of Care Catering is proud to have been working in collaboration with the BDA for this unique Care Home Digest

“This document is a welcome and necessary publication to enable consistency across the care home sector A multidisciplinary team bringing hospitality and nutrition together is the best solution for an all-encompassing approach to meeting residents nutritional needs This is a must-have document for all catering teams in care homes, from induction through to ongoing reference and review No care home for the elderly should operate without this

“Thank you to Helen Ream and the entire team who have worked so hard in putting this together and I wholeheartedly recommend it to everyone in the care sector

OHK - Your Specialist Partner for Dysphagia Management

Founded by Preston Walker and James Ball, globally recognised experts in texture modification and culinary applications for modifying food OHK is your specialist partner for Dysphagia management

Our mission is to provide comprehensive training programs and implementation support that empowers healthcare providers to deliver safe nutrition and reduce risk across the care setting We work in collaboration with you and your teams to secure a better quality of life for individuals with specialised diets Because everyone deserves the right to safe nutrition WHY CHOOSE OHK?

We offer validated and clinically endorsed training programs ensuring your setting complies with current best practices and standards Our courses are mapped to the Eating Drinking and Swallowing Competency Framework from the Royal College of Speech and Language Therapists and delivers best practice guidance reflecting the globally recognised International Dysphagia Diet Standardisation Initiative (IDDSI)

OHK provides high quality cost-effective eLearning modules tailored to dysphagia training needs These modules are available as bundles or individual courses which can be accessed via OHK s or your own Learning Management portal, providing flexibility to meet your organisation’s requirements For advanced training needs we also offer in-person courses

MORE THAN JUST A TRAINING PROVIDER

OHK assists you in establishing a safe, auditable process and internal framework, helping to enhance your specialist catering solutions Whether you have 1 or 100+ beds we have a solution for you that is cost-effective accessible and scalable

Our courses are developed and maintained in collaboration with East Sussex Healthcare NHS Trust ensuring the highest quality and accuracy of guidance Expert Dysphagia Consultancy

OHK s expertise has attracted partnership from a range of organisations including Norse Care, Belong Villages and numerous NHS Trusts, including East Sussex Healthcare NHS Trust, Ayrshire and Arran NHS and the States of Guernsey OHK provides Care England with care catering expertise to support its members and improve standards in the sector

At OHK we are more than just a training provider; we are your partners in delivering excellence in dysphagia care Together we can help you transform your healthcare setting and ensure safe enjoyable nutrition for all

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It is hoped this document will also support the Care Quality Commission and other nations’ inspectorates to know what they should be assessing and checking for during their visits to care homes and further influence the development of improved standards in such a vital aspect of care After the successful launch of

group of suppliers selected through the Open Doors Programme Aimed at small food and beverage suppliers the Open Doors Programme identifies the most innovative businesses trying to establish themselves within the industry and raises awareness of their products so they can make their mark in wholesale

Despite the recent deceleration in inflation the share of small businesses aspiring to grow

CATERING FOR CARE

Enhancing Care for Dysphagia: Establishing EDS Competencies for Improved Quality of Life

Dysphagia or difficulty swallowing is a condition that can significantly impact the quality of life for many individuals particularly residents in health and social care facilities Addressing the needs of those with, or at risk of developing, dysphagia is crucial for enhancing their daily experiences and ensuring high standards of care to ultimately improve their quality of life

To achieve this, it's essential to establish Eating Drinking and Swallowing (EDS) competencies across whole care teams, to fully equip the multidisciplinary team (MDT) with the expertise needed to provide comprehensive support

EMBEDDING EATING, DRINKING AND SWALLOWING COMPETENCIES – A QUICK DIGEST

Establishing EDS competencies involves identifying the specific knowledge and skill sets required for each role within the care and catering teams as outlined in the Eating Drinking and Swallowing Competency Framework (EDSCF) This approach ensures that every team member from carers and nurses to caterers and managers possesses the necessary competencies to support residents effectively Fundamental to this is adherence to the International Dysphagia Diet Standardisation Initiative (IDDSI) Framework which details the exact methods for preparing high quality nutritious meals and drinks that are tailored to residents specific swallowing needs

Supporting a sustainable implementation of EDS competencies involves addressing staff turnover accommodating new staff members, managing role changes and providing ongoing training Clear objectives and straightforward management protocols are essential for maintaining these standards over time Additionally, regular feedback mechanisms should be established to continually assess and improve the care provided ensuring that residents receive the best possible support to enhance their quality of life and reduce the risks associated with dysphagia

IMPLEMENTING EDS AT SCALE: IS IT ACHIEVABLE?

Implementing EDS competencies at scale has been successfully demonstrated in various regions and care settings across the UK with adoption globally too Examples of this include East Sussex NHS Healthcare Trust South Tyneside NHS Trust, the States of Guernsey, Ayrshire and Arran NHS Trust along with private settings Norse Care & Catering and Belong Villages Between 2 000 and 6 000 staff from each organisation across a wide spectrum of care catering and management roles, enrolled and completed EDS and IDDSI specific training schemes In all settings integration of EDS training and systems has significantly benefitted the care facilities and their residents TANGIBLE RESULTS DEMONSTRATE EFFICACY AMONG MDTS.

Following an EDS training pilot with South Tyneside NHS community settings 74% of participants reported they would change the way they would work as a result of completing the programme, with 34% stating they were more confident in knowing how to refer residents for assessments

In East Sussex NHS Healthcare Trust 86% of staff stated the catering for dysphagia diets course helped them in the way they work due to improved knowledge which positively impacts quality of life food safety and the choice that can be offered to patients in these settings

Similarly the States of Guernsey implementation report, showed that both the kitchen services and an acute stroke ward demonstrated an improvement in the production of foods for the IDDSI Framework, and the understanding and confidence in all staff to support patients with dysphagia

Norse Care & Catering and Belong Villages have also seen improvements following engagement with a IDDSI and EDS-specific training programmes Norse noted that 84% of attendees to the onboarding sessions felt they left with a good or strong understanding of supporting people with eating, drinking and swallowing difficulties Belong also

attested to training s efficacy in improving confidence in compliance and quality practices

THE POTENTIAL OF SUSTAINABLE INTEGRATED EDS TRAINING IS HUGE.

The outcomes of implementing sustainable, integrated EDS training and systems are substantial The pilot with East Sussex NHS Healthcare Trust led to reductions in incidents, increased confidence among staff, higher quality referrals as well as improved food quality Specifically an initial drop in incidents of 85%, with a year-on-year reduction of 33% in incidents on the unit until end of 2022 Since the introduction of this training there has been just one incident in 2023 and no never events or near misses A value that cannot be underestimated

Staff now also have a deeper understanding of the challenges faced by patients with dysphagia, enabling more compassionate and effective support to patients resulting in meaningful impact on their lives

Systematic catering systems provide numerous additional benefits

The States of Guernsey audit report highlights improvements in staff efficiencies consistency in service delivery effective and speedy problem solving and enhanced due diligence processes For example all chefs undertaking IDDSI level specific food training responded very confident’ or ‘extremely confident’ for all IDDSI food production levels Fiona Gardiner Specialist Speech & Language Therapist commented following the pilot; “Guernsey has embedded training throughout levels 1 and 2 of the EDSCF The dysphagia modules support all levels of staff to meet their competency on the framework and this training has meant that risks for people with dysphagia have significantly been reduced In addition we have used IDDSI catering training throughout the hospital catering departments, which has inspired the chefs ” IMPROVING QUALITY OF CARE FOR THE LONG TERM.

These systematic approaches improve the immediate care environment and through robust data capture highlighting better outcomes can help provide confidence to organisations aiming to invest in a strong dysphagia management strategy Establishing and maintaining EDS and IDDSI competencies across care teams is what’s needed to enhance the quality of life for residents with dysphagia and ensure long term sustainability and resilience in care standards

LAUNDRY SOLUTIONS

TSA and De Montfort University Look To Set New Standard For Healthcare Laundr y Wash Processes

The Textile Services Association (TSA) recently presented a new standardised test protocol for evaluating the disinfection efficacy of laundry wash processes at its spring conference This marks the latest stage in the ongoing partnership between the TSA and De Montfort University (DMU) The research aims to provide accurate information and usable methods of ensuring hygienic cleaning of textiles particularly in relation to sectors more vulnerable to infection such as healthcare

The new protocols were developed following a four-year research project led by Professor Katie Laird at DMU which was funded and supported by the TSA and other national associations from Europe and America Professor Laird and her team have extensive experience in studying healthcare textiles and have previously investigated the survival of microorganisms on textiles and specific wash processes required to decontaminate laundry, among other topics

The importance of creating an effective standardised test for evaluating hygienic cleaning is something that Simon Fry owner of specialist

laundry firm Micronclean Ltd and a TSA board member has been focussing on since joining the TSA over eight years ago The idea for this project came about when manufacturers began introducing chemicals for cold washing he says While it s a great idea in terms of energy saving it can introduce risks in terms of less effective disinfection which is compounded if the traditional tests being used weren t giving accurate results

You could almost pick the test to get the results you wanted, says Simon I realised that we would need something that accurately showed the kill rates of bacteria, which could be used by all stakeholders to deliver data that allows everyone to work on a level playing field "

The TSA reached out to Professor Laird and began funding research with the aim of creating standardised testing protocols that definitively measure how many pathogens are killed by laundry washing processes

In order to achieve this the DMU team needed to study existing infection controls and the current processing methods for healthcare laundry They also needed to understand the attitudes and knowledge of healthcare staff in terms of infection control policies and how these apply to textiles Alongside funding the research the TSA also organised surveys of both its members in the UK as well as overseas to help build a clearer understanding of the landscape

The test developed by Professor Laird and her team accurately demonstrates the disinfection efficacy of laundry during a wash process-

es in a way that can be used throughout the healthcare sector whether it is in outsourced laundries or on-premise laundries The test involves placing a sample of inoculated fabric within a membrane, which looks similar to a teabag that allows water and chemicals through but stops bacteria from escaping meaning that the effectiveness of the decontamination of the laundry process can be properly evaluated This allows for a like-forlike comparison of different washing methods and equipment types and how effectively they kill bacteria present on textiles helping to ensure that infection control standards are maintained

Being able to measure disinfection accurately within a working laundry is paramount in managing textiles as a transmission route for infections particularly in healthcare settings" Professor Laird

"The publishing of these test protocols is an important milestone in our ongoing research collaboration says David Stevens CEO of the TSA The next phase we will see the test methodology incorporated within best practice standards driven by the other national associations this will include working with the TRSA in America and ETSA in Europe

Professor Laird's team will continue their research into improving hygiene in laundry focussing on spores that aren t killed thermally and biofilms that form inside laundry equipment

For more information on the new testing protocols visit tsa-uk org

Brewer and Bunney – Pioneering Commercial Laundr y Solutions

Brewer and Bunney proud to be the best in the South West for over 40 years provides specialised laundry services and equipment specifically tailored to the needs of healthcare facilities including NHS and private hospitals Emphasising the critical importance of infection control and legislative compliance, Brewer and Bunney aligns its offerings with standards such as the Department of Health HTM 01-04 guidelines They equip hospitals with advanced energy-efficient laundry machines designed to meet the rigorous demands of hospital environments

Brewer and Bunney offers comprehensive services including expert consultation installation and ongoing maintenance ensuring that hospital laundry operations are both efficient and effective in maintaining high hygiene standards crucial for patient care and safety For NHS facilities Brewer and

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In addition, Brewer and Bunney supports healthcare facilities in setting up inhouse laundry operations, helping hospitals regain control over their laundry processes This approach optimises costs and improves quality and compliance with health standards By bringing laundry services in-house hospitals can ensure consistent high-quality outcomes that meet the specific needs of healthcare environments including effective infection prevention 0808 500 8093 brewerandbunney co uk enquiries@brewerandbunney co uk

LAUNDRY SOLUTIONS

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Timeless Presents

Timeless Presents are an award winning husband and wife team working to connect and engage those living in the later stages of dementia Inspired by a father s journey with Alzheimers Timeless Presents have created innovative activities and engagement solutions that can be used to engage in the later stages to the benefit of the user the carer and the caring organisation Their innovative approach combines familiar traditional pastimes with design features that enable users with late dementia to easily engage Their first three products have all been accredited as Dementia Inclusive by the world leading Dementia Services Design Centre at Stirling University and have also achieved an Innovation award at the recent Dementia Care Awards 2024 Drawing from their personal experiences and informed by the current understanding of cognitive issues faced by those with dementia Sharon and Chris Daltrey have embarked on a mission to make a difference in the lives of individuals currently living with dementia Forbury Residential Home had this to say “Our residents really enjoyed them The

zles and colouring books Thank you so much for giving our residents a better quality of life ”

In a significant milestone Timeless Presents recently achieved accreditation from the internationally renowned Dementia Services Development Centre (DSDC) for three of its products, being the first time that they had assessed activities of any sort This accreditation underscores the company s commitment to creating dementia-inclusive products that meet the highest standards of quality and effectiveness They also recently exhibited at the Alzheimers and Dementia Show at London Excel in June 2024 to a warm reception from industry professionals including occupational therapists Activity Co-Ordinators and Admiral Nurses who all commended their products

With a focus on affordability accessibility and impact Timeless Presents aims to empower individuals with dementia and their caregivers to navigate the challenges of dementia with dignity and joy Through their innovative approach and dedication to excellence Timeless Presents is shaping the future of dementia care one meaningful interaction at a time

07936 408 941 connect@timelesspresents com www timelesspresents com

Focus Games - Game Based Training for Ever y Situation

Focus Games are the leading game developers focused on education for healthcare staff and patients

Game-based learning is an innovative approach to education that leverages the principles of games to create engaging and interactive learning experiences This approach has gained popularity in recent years due to its ability to motivate learners and improve retention rates Healthcare staff can benefit significantly from game-based learning as it can help them acquire new knowledge and skills in a fun and engaging way The key benefits of game-based learning for all healthcare staff are:

1 Enhanced engagement

2 Improved knowledge retention

3 Safe learning environment

Activities to Share

Tired of the same old song and dance when it comes to planning engaging activities? Well, fear not! Activities to Share is here to sprinkle some excitement into your daily routine

If you ve been feeling like you re stuck in a creative rut we've got the antidote Picture this: a wonderland of activity ideas free downloads that are basically the golden ticket to fun and a treasure trove of products that'll make your heart skip a beat (in a good way)

We get it – after a while, even the most fantastic activities can start feeling a bit blah That s why we ve scoured the corners of creativity to bring you fresh fabulous ideas that ll have you and your crew grinning from ear to ear

Our website activitiestoshare co uk is your go-to haven for all things fun and engaging Need a burst of inspiration? We've got your back Looking for activities tailored to different abilities? We ve got that covered too!

But wait there s more! We ve teamed up with carers and activity coordinators across the land to ensure that every product and idea we offer is top-notch and practically oozing with

fun And if you ve got a creative itch that needs scratching, we're here to help you bring your unique ideas to life!

So, don't let boredom sneak in Join us on this adventure of going the extra smile because let s face it smiles are the best currency around here

See all of the above here at www activitiestoshare co uk

Unlocking Joy and Vitality:

In today's fast-paced world, maintaining mental agility and memory sharpness is crucial, especially for our beloved seniors

Gone are the days when traditional quizzes and bingo were the only options for mental stimulation Hashtag Quiz and Bingo software brings a fresh tech-savvy twist to these beloved activities making them more accessible and enjoyable for the elderly This software offers a plethora of features designed specifically to cater to the needs and preferences of seniors ensuring that everyone can participate and benefit

MEMORY RECALL AND BRAIN EXERCISE

One of the most remarkable benefits of using Hashtag Quiz and Bingo software in care homes is its positive impact on memory recall and cognitive health

Regular engagement with quizzes and bingo games has been shown to stimulate various parts of the brain, enhancing memory retention and recall abilities The software includes a wide range of quiz topics, from history and geography to music and movies, allowing residents to tap into their long-term memories and share their wealth of knowledge

Bingo on the other hand promotes concentration and mental alertness As residents listen for their numbers and mark their cards they are unknowingly participating in a fun yet highly effective brain exercise This dual approach of quizzes and bingo ensures a wellrounded cognitive workout keeping the mind sharp and agile

A SENSE OF COMMUNITY AND BELONGING

Beyond the cognitive benefits Hashtag Quiz and Bingo software fosters a sense of community and belonging among residents The interactive nature of

these games encourages social interaction, teamwork, and friendly competition

Whether it s a lively quiz session or a thrilling bingo game residents come together share laughs and create lasting memories This social engagement is essential for emotional well-being reducing feelings of isolation and loneliness that can sometimes affect seniors

EASY TO USE AND HIGHLY CUSTOMISABLE

The software is highly customizable allowing caregivers to tailor the difficulty levels and content to match the preferences and abilities of each resident This adaptability ensures that everyone regardless of cognitive ability can enjoy and benefit from these activities

A WORTHY INVESTMENT FOR EVERY CARE HOME

Investing in Hashtag Quiz and Bingo software is an investment in the health happiness and well-being of our residents The blend of cognitive stimulation social interaction and sheer enjoyment makes it a valuable addition to any care home's activity repertoire As we continue to prioritize the holistic health of our residents, incorporating such innovative tools will undoubtedly pave the way for a brighter, more engaging future

Hashtag Quiz and Bingo software is more than just a game; it is a gateway to a more vibrant connected and mentally active life for our seniors We encourage all care homes to consider integrating this exceptional software into their daily routines Let s unlock joy and vitality one quiz and bingo game at a time!

Find us TODAY and access your FREE 7-day trial at: https://hashtagquiz co uk/quiz-for-the-elderlyand-seniors/

NURSE CALL AND FALLS

Stay Safe with Smart Wireless Nurse Call

Blaucomm Ltd - Telecommunications & Networks

Crash Mats Designed to Reduce Injuries from Bed Falls

NURSE CALL AND FALLS MONITORING

One Call Systems have developed one of the most reliable streamlined wireless nurse call systems on the market The rechargeable technology, water-resistant casings, and long-range radio capabilities set us apart

At the heart of the innovative Nursecall system is the One Call Display Panel which runs on an efficient internal radio network Designed to provide the highest level of performance and reliability The Display Panel allows staff to view live calls instantly Qualified installers will set up your system quickly and efficiently ensuring minimal disruption and maximum benefits

With the ability to connect to the internet you can easily monitor your Home's call records from anywhere The panel is completely configurable from the display allowing you to customize your Home's settings to your preferences Trust our innovative system to provide the safety and efficiency your Home’s needs

The One Call Room Units are designed to withstand the rigours of your busy care environment There are five alternative versions - Pear push lead Pull Cords Out of Bed Door monitor and Leadless Units that you can choose from that best suit your needs

Watertight casings and fitted rechargeable batteries mean that you can rest assured that the units can be easily washed and will provide reliable service for up to 2 years on a single charge

The Call Logging system is designed to meet the safety and care requirements of Care Homes and nursing facilities The digital solution ensures complete and accurate logging of every call to prove evidence of care This invaluable tool ensures the safety of your residents

The Call Logging system is a must-have for any Care Home that wants to ensure they are providing the best possible care

Onecall provides the ability to monitor response times attendance duration and which Carer has attended which call You can be sure that you have complete oversight of your care provision Not only does this system provide valuable evidence of care, but it also helps to motivate and encourage staff to continue providing an exceptional level of care Please email info@onecallsystems co uk or call 01252 448137

TECHNOLOGY AND SOFTWARE

The Increasingly Important Role of Integrated Care and Technology in the Care Sector

With care homes increasingly oversubscribed and resources as stretched as ever, Sharon Bye, Director of Care for Central and Cecil Housing Trust (C&C) and Aster Group, highlights how new smart technology can allow providers to have greater oversight of specific resident care and maximise efficiency Readers will be well acquainted with the operational challenges facing the care sector

An ageing population combined with limited resources and a persistent skills shortage has left the sector under increasing pressure Having celebrated the 95th birthday of Central and Cecil Housing Trust (C&C) in 2022 we are well aware that these are by no means novel challenges and our past experience has provided us with useful lessons for navigating these headwinds However it s critical that we as care providers take every opportunity to tackle these challenges With the support of integrated care services and unified technology, we ve seen firsthand how its enabled

managers is the ability to deliver joined up effective services with less resources By adopting proven technologies and developments in the integration of care services, care home managers can critically refocus their efforts on delivering the best in care services Technology is the enabler to help drive efficiencies throughout operations without compromising the quality of

where we provide specialist care for people with advanced dementia in tandem with the North Central London Integrated Care Board (NCL ICB) Our work at the home has validated how the roll-out of integrated care systems and new digital technology can improve and reshape care provision

Examples of the technology we use on site include a motion sensor and acoustic monitoring system called Ally to help care teams monitor residents who may be at risk of falls and movement difficulties Carers are made aware of sudden motions and alerts pinpoint when it s necessary to intervene with professional assistance to prevent undue falls or distress for those residents

This has subsequently allowed for better sleep hygiene for the residents with night checks now taking place every two hours for most residents and every three hours for a few more depending on their needs and risks In the case of one resident we ve been able to track a significant decrease in overnight falls – none since December 2023 – and significantly reduce the need for staff members to visit her throughout the night with the motion sensor system allowing us to monitor from afar without unnecessary disruptions This means care staff can focus on residents who require hands on care during the night

We ve also utilised the ‘Whzan Blue Box’ early warning system which monitors and stores information on vital signs It automatically and immediately notifies a wider team of geriatricians clinicians and care home staff of any risks concerning results or medical attention needed When clinicians or paramedics do attend they are able to compare the resident’s readings to wider historical data on the system to establish a baseline In many cases this is preventing unnecessary medical treatment and significantly reducing the number of unplanned hospital trips for residents

In one case a resident presented with what appeared to be low oxygen saturation levels but when medics arrived they were able to look back at the range of recorded observations and conclude this wasn’t out of the ordinary for him A hospital admission was avoided, and the resident didn’t have to receive off-site treatment that could unduly displace and distress them The software unifies historic data, allowing staff to make clearer diagnostic and more specifically informed decisions about treatment based on past experiences with individual patients

The benefits of integrated care services and digitalisation are not just limited to inside the care home either with shared patient diagnostics helping to ease pressure on local emergency services as well as GP practices Rather than assessments being isolated a more cohesive integrated system enables heightened accuracy and a quicker response

Rathmore House has also been utilising a new connected triaging system named Silver Triage Installed in 2022 in collaboration with the NCL ICB as well as local NHS and ambulance trusts Silver Triage is designed to reduce unnecessary hospital trips and ease the burden on ambulance services, while enabling geriatricians to remotely assess, advise and guide ambulance paramedics attending patients in care homes where needed Doctors using the service can also help access

EASING THE BURDEN

TECHNOLOGY AND SOFTWARE

Imagine, Act And Succeed's Shift To Digital: A Game Changer!

After over 30 years, care charity Imagine, Act and Succeed finally swapped their paper rotas and timesheets for a digitised system to help manage their 85 locations and 460+ staff

Emma Hobbs Payroll Officer at the charity grew frustrated over the inaccuracies and errors of this cumbersome process - especially when it led to wages The system was often outdated and staff frequently missed shift changes This led to lost time money and patience for both managers and employees

So, how can turning to digital systems like RotaCloud improve this?

The information is accessible to us in payroll straight away which is an absolute godsend Being able to see instantly where someone is working, what shift they ve actually done the clock-in and clock-out records are just - it s made our payroll side so much more streamlined to what it was beforehand ” - Emma Hobbs, Payroll Officer

Accuracy is the biggest benefit for Emma and her team There s no more chasing people for paperwork or last-minute runs for payroll Managers can instantly access live reports from labour costs to attendance with clocking-in data automatically feeding to timesheets When clocking in and out is as simple as a click or tap via mobile, web, or a terminal, employees (and Emma) can trust that all wages are correct

Communication has also improved By having everything at their fingertips from shifts to requests everyone works from the same page It has made staff s lives much easier and saved managers time Enabling notifications also means any updates to the rota annual leave requests or available shifts are immediately

Pass by ever yLIFE

PASS supports over 1 000 care providers every day giving them access to market leading care management tools hand in hand with unlimited 24/7/365 support from our dedicated and friendly PASS team

Assured by NHS Transformation Directorate PASS provides a secure platform that allows you to plan record and evidence the care you deliver The only assured solution built specifically for the home care sector, it provides comprehensive real-time functionality and allows you to share progress against outcomes with customisable exportable reports

CARE PLANNING AND ROSTERING FROM A SINGLE PLATFORM

To meet the wider needs of the PASS community All-in-one PASS

sent to the appropriate staff No more sending out WhatsApp updates, missed messages or stress trying to find cover

Before RotaCloud, Imagine, Act and Succeed managers sat down for two days

has recently been launched bringing advanced rostering functionality to our established digital care planning platform As a result advanced staff scheduling payroll and invoicing functionality is now seamlessly linked with care planning and reporting reducing the technical complexity risk and overhead associated with integrating two separate systems

As a result PASS now provides an all-in-one suite of digital care management tools, available from a single platform, designed to: Save you time

Increase the efficiency of your teams

Improve the quality of care

Deliver better outcomes

INTEGRATED HEALTH AND SOCIAL CARE

Our commitment to the continual evolution of PASS is further illustrated by the addition of GP Connect The first product of its type to offer this feature, PASS is still one of only a handful of digital care

management solutions to have completed this NHS Digital integration and is the only one offering it to the home care market PASS GP Connect provides authorised social care staff with realtime access to their client’s GP records It makes medical information available when and where it is needed leading to improvements in both care safety and outcomes:

Visibility of allergies vaccinations and medications especially useful for clients unable to reliably share their personal information

Using medical information to inform care planning

Ensuring that the right medication is delivered to the right person in the timeliest manner In one case this allowed the administration of antibiotics on a Friday evening, aiding the service user s swift recovery from infection

Available to all PASS users at no additional cost PASS GP Connect is significantly more efficient than waiting for a GP response It’s also a positive step forward on the path to the DHSC s goal for widespread digitally enabled care and is in full alignment with their ambition for joined up care for everyone

Get in touch: www everylifetechnologies com hello@everylifetechnologies com

RECRUITMENT & PROFESSIONAL SERVICES

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