The Carer Digital - Issue #269

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Issue 269

2025 - A Year in Review

A Year of Crisis, Campaigning and Cautious Hope

As 2025 draws to a close, the residential and nursing care home sector looks back on twelve months defined by financial pressure, fierce advocacy, and fundamental questions about the future of adult social care in the United Kingdom.

From the formation of the Providers Unite campaign to the launch of the Casey Commission, from workforce crises to dementia care innovations, this has been a year when the sector refused to be silent about its struggles—and continued to deliver exceptional care despite unprecedented challenges.

THE FINANCIAL SQUEEZE

The year began with care providers still reeling from the October 2024 Budget announcement that employer National Insurance contributions would rise from

13.8% to 15%, while the earnings threshold dropped to £5,000. Combined with a 6.7% increase in the National Living Wage to £12.21 per hour in April 2025, providers faced what industry leaders described as an existential threat.

An 81% drop in overseas care worker visas, coupled with the closure of the care worker visa route, left providers scrambling to fill essential roles, while 80% of directors of adult social care reported overspends totalling £774 million nationally in 2024-25. The sector's contribution of £68.1 billion in gross value added to the UK economy stood in stark contrast to the funding challenges it faced.

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PAGE 2 | THE CARER DIGITAL | ISSUE 269

EDITOR'S VIEWPOINT

Welcome to the latest edition of The Carer Digital! providers, to lobby government on the issues that matter most represents something different—a significant milestone in how our sector organizes and makes its voice heard.

We at THE CARER were there at the very beginning, I'm proud to say, and we've been privileged to report on its marches (and join them), its reports, and its commentary throughout the year.

There will be much more to come in 2026. If you haven't yet joined with them, please do consider supporting this growing movement. It really is becoming a powerful voice for the sector: https://www.providersunite.co.uk/ As we enter 2026, the question is not whether the UK needs its care homes—the demographic reality makes that indisputable. The question is whether the governEditor As we stand on the threshold of a new year, we here at ment will act decisively before more homes close, more providers hand back conTHE CARER would firstly like to take this opportunity to tracts, and more of our most vulnerable citizens are left without access to the wish all our readers a very happy and prosperous 2026. quality care they deserve. The warning signs are flashing red, and the sector's For us, today is a moment to pause and express our grat- patience is wearing thin. itude to you — our readers, who engage with us month after month, sharing your But amidst the policy debates and funding challenges, let us not lose sight of stories, your insights, and your experiences from the frontline of adult social care, what truly matters. For those 1.6 million care workers who showed up every day in sector organisations, leaders and spokespersons who keep it updated and share 2025, often in difficult circumstances, and, sad to say with limited recognition from their valued insights, and contributors who supply thoughtful and professional mainstream media, THE CARER salutes your dedication. You remain the backbone insight every week! of a sector that, despite everything, continues to care.

Your contributions, whether through letters, articles, or simply your continued Here's to a better 2026 for all of us. readership, are what make this publication meaningful and relevant.

I would encourage our readers to sign up for our bi-weekly digital newsletter at We must also extend our sincere thanks to our valued advertisers, whose support www.thecareruk.com and follow us on social media for all the latest news. makes THE CARER possible. In challenging economic times, your commitment to I can always be contacted at editor@thecareruk.com reaching this vital audience demonstrates your understanding of the sector's importance and your role within it.

On our front page, we've attempted to reflect on 2025 and the state of adult social care. It's been a year of immense challenge, profound dedication, and at times, frustrating inaction.

There was, of course, much more to say than space allowed, and we've had to condense what could easily fill an entire edition. If we've left anything out, rest assured it will be available in our archives on our website for those who wish to delve deeper into the year's events.

For me personally, one event stands out as potentially transformative: the formation of Providers Unite.

We are fortunate at THE CARER that many sector leaders regularly share their See details of our special Christmas opinions, thoughts, and commentary with us, and we're proud to provide that platform.

Tree competition on page 11 But the emergence of a grassroots protest movement, created by providers for

Wishing You all A Happy and Prosperous New Year

Peter Adams

Last chance to WIN a £100 Marks & Spencer Voucher

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THE CARER DIGITAL | ISSUE 269 | PAGE 3

2025 - A Year in Review (CONTINUED FROM FRONT COVER)

By March, the House of Commons dealt what Care England's Chief Executive Professor Martin Green OBE called "a devastating blow" when MPs voted down amendments that would have protected care providers from National Insurance changes. The vote sealed the fate of thousands of providers already operating on razor-thin margins.

The Autumn Budget in November brought mixed news. While the National Living Wage would increase to £12.71 per hour from April 2026— welcome news for care workers—there was no new money to help the sector with the impact, with estimates suggesting the increase could cost around £1.2 billion. Directors of adult social care expressed deep concern, with only 16% feeling confident in their ability to deliver the £932 million in savings planned for 2025-26.

A SECTOR FINDS ITS VOICE From these financial pressures emerged one of the year's most significant developments: the formation of Providers Unite. Founded by Nadra Ahmed CBE, Katrina Hall, and the board of the National Care Association, this grassroots campaign brought together care providers to lobby government for urgent reform.

The campaign launched with a National Day of Action in late February, calling on the Chancellor to reverse National Insurance increases. A survey conducted before the action revealed alarming findings: 47% of 570 care providers reported they would be handing back contracts to local authorities or integrated care boards due to funding pressures. With 16,566 care homes in the UK caring for 441,479 residents—51% of whom are funded by local authorities—the implications were stark.

By September, Providers Unite organised a peaceful march in Liverpool, bringing together care providers from across the country to highlight the human impact of legislative changes including the Employment Rights Bill and the proposed Social Care Fair Pay Agreement.

The campaign evolved from addressing immediate budget pressures to tackling broader structural issues affecting the sector's sustainability. With signatories and endorsement from 118 Members of Parliament, Providers Unite became the authentic voice of a sector determined to be heard.

HOPE FOR LONG-TERM REFORM In January, the government announced the establishment of the Independent Commission on Adult Social Care, led by Baroness Louise Casey of Blackstock. The commission, expected to begin in April 2025, would form a key part of the government's Plan for Change and work toward building a national care service.

The commission's structure reflects the complexity of the challenge ahead. Phase one, reporting in 2026, will outline a plan for implementing a National Care Service over a decade. Phase two, reporting by 2028, will make longer-term recommendations for transformation. The commission will consider services for older people and working-age disabled adults separately, recognising their distinct needs.

Sector response was cautiously optimistic. While organisations welcomed the initiative, concerns centred on timing. Association of Directors of Adult Social Services president Melanie Williams warned that the timescales were too long and meant there wouldn't be tangible changes until 2028. For Age UK's Caroline Abrahams, even if successful, substantial benefits would not arrive until the early 2030s—thirty years after Japan and Germany modernised their systems.

Against this backdrop of delayed reform, the government cancelled the

planned £86,000 lifetime cap on personal care costs that had been due for implementation in October 2025, leaving many families facing continued uncertainty about funding long-term care.

THE IMMIGRATION CRISIS

Perhaps no single issue caused more disruption to the sector than the dramatic changes to immigration policy. Following the 2024 restrictions preventing care workers from bringing dependants, 2025 brought far more severe measures.

In March, new rules required care providers seeking to recruit from overseas to first prove they had attempted domestic recruitment. Then came the bombshell: Statement of Changes HC 997 closed new Certificates of Sponsorship in occupation codes 6135 (Care Worker) and 6136 (Senior Care Worker) from 22 July 2025.

The impact was immediate and severe. 71% of adult social care providers found recruitment challenging in the Department of Health & Social Care's April 2025 workforce survey, with 37% expressing serious concerns about sustaining service levels. The closure came after more than 470 sponsor licences in the care sector had been revoked between July 2022 and December 2024.

Care providers were left with limited transitional arrangements: they could only sponsor workers already in the UK who had been on their payroll for at least three months, and only until July 2028. The government promised Fair Pay Agreements to combat turnover and aid domestic recruitment, but with no set date for implementation, the sector faced an immediate crisis with only long-term solutions on offer.

REGULATION UNDER SCRUTINY

The Care Quality Commission faced perhaps its most challenging year in recent memory. In April, ITV News revealed that more than 6,000 care homes—over half of all care homes in England—had not received a full inspection since 2020. Around 250 of these homes were rated 'requires improvement,' meaning they were overdue for reinspection by up to four years.

The regulatory crisis deepened when it emerged in January that the CQC had a backlog of approximately 5,000 notifications of concern, with many going months without response.

Throughout the year, the CQC published progress reports outlining rebuilding efforts, including: • Restructuring into operational inspectorates led by four Chief Inspectors • Working to address backlogs and improve internal processes • Engaging stakeholders through the "Better regulation, better care" consultation, which received over 1,600 responses • Reducing the overall backlog of information-of-concern cases

INVESTMENT MEETS OPERATIONAL CRISIS

In stark contrast to the funding crisis, 2025 was a banner year for care home investment and transactions. According to Christie & Co's Care Market Review 2025, the sector witnessed unprecedented deal activity: • Record transaction volumes: Q1 2025 alone saw £797 million in deals, following a record-breaking £3.1 billion in UK care home transactions in 2024 • 96% of investors expected increased deal volumes in 2025, particularly focused on specialist care homes • US investors accounted for 56% of acquisitions in 2024, with overseas capital significantly boosting deal activity throughout 2025 The year's most significant milestone came in October with Welltower's stunning £6.4 billion acquisition of both Barchester Healthcare and HC-

One—the UK's two largest care home operators. The American real estate investment trust purchased Barchester for £5.2 billion (comprising 111 communities, 152 triple-net leased communities, and 21 ongoing developments) and HC-One's portfolio for £1.2 billion. This double-deal represented one of the largest care home transactions globally and signalled continued international confidence in UK care home property as an asset class.

Small and medium-sized groups (three to 19 homes) were the most active buyers, representing 32% of deals, while first-time buyers surged to 17% of transactions in H1 2025—up from just 4% in 2023.

The land and development market also showed renewed vigour. H1 2025 saw record care home land transactions at Christie & Co, with forward-funding structures returning to the sector. Developments were increasingly coming forward in previously untapped regions including southwest England, Wales, and London—areas where demand from an ageing population remained unmet.

TECHNOLOGY TAKES CENTRE STAGE Amidst the challenges, 2025 also saw remarkable innovation, particularly in dementia care technology. The government announced £6.7 million in funding for research aimed at creating technologies to help people with dementia manage symptoms and remain safe at home for longer. Four new research networks, supported by UK Research and Innovation (UKRI) and the National Institute for Health and Care Research (NIHR), were established to develop innovative solutions.

Care homes increasingly embraced: • Immersive experiences: 360° projectors creating calming environments • Virtual reality: VR sessions reducing anxiety and providing sensory experiences for less mobile residents • Interactive tools: Motitech bikes allowing residents to cycle through familiar locations • AI-powered monitoring: Handheld devices assessing pain levels, particularly beneficial for residents with dementia unable to verbally communicate discomfort • Digital care planning: Electronic health records streamlining operations and improving information sharing

LOOKING AHEAD: A SECTOR AT THE CROSSROADS In 2026, the UK adult social care sector can expect the government to focus on integrating health and social care services, pushing for sustainable local authority fee rates for care providers, and beginning the process of establishing a national care service.

The government has announced approximately £4.6 billion in additional funding for adult social care by 2028-2029 compared to 2025-2026 alongside its plans to establish a national care service. However, the immediate challenge stems from increased employer National Insurance contributions, with indirect costs to local authorities estimated at £665 million in 2025-2026 On workforce, there are signs of improvement alongside persistent challenges. Approximately 1.5 million people work in adult social care, with current vacancies around 130,000 and staff turnover at approximately 23.1% – down from higher levels in recent years but still significantly above the UK economy's 2.6% average.

The government's plan centres on helping people lead independent and fulfilling lives, with the Care Quality Commission rolling out refreshed local authority assessments throughout 2026. Baroness Casey's independent commission on adult social care will deliver recommendations to rebuild the system, though the timeline for implementation remains unclear.

The message for providers is sobering: 2026 represents a transitional year where immediate financial pressures must be navigated while waiting for longer-term reforms that may not arrive for several years.

PAGE 4 | THE CARER DIGITAL | ISSUE 269

Care Home Costs Rise 5-6% as Councils Face Legal Minefield Over Top-Up Fees

By Lisa Morgan, head of the nursing care fee recovery team at Hugh James Solicitors (www.hughjames.com) The Government’s new Market Sustainability and Improvement Fund (MSIF) 2025-26 report has published, illustrating the increasing pressures that the adult social care sector is facing. The report shows a 5 – 6% increase across most adult social care services as the cost of care homes continues to rise sharply. With most councils paying below the true cost of care, a funding gap has to be filled.

That gap comes in the form of ‘top-up fees’, which are extra weekly payments that a care home charges when fees become higher than the rate councils are willing to pay. These fees can reach hundreds of pounds a week which are most often paid for by family members.

Care homes, which can reach upwards of £6,000 per month, are under scrutiny over ‘top up fees’, specifically who should be liable for paying them and in what circumstances. A top-up fee becomes payable when the cost of a person’s care home exceeds the council’s budget. Councils’ budgets operate a base funding to pay for those people who qualify, but above that base, a third-party contribution, or top up fee, may be collected.

Given the new figures published by MSIF, councils are likely to feel increased pressure to rely more on top up fees to help bridge the gap between their rates and the real cost of care. However, where top up fees are concerned, care homes would do well to recognise that many councils are failing to fulfil their

legal obligations with regards to charging these fees.

People who qualify for council-funded care do so because their capital is under £23,250, meaning the council must find them an affordable care home. Only where care homes fees increase above what the council’s budget will allow or where patients’ loved ones choose a more expensive care home do top up fees become payable.

When top up fees are due, the council has a legal duty to offer the family a genuine alternative within the council’s budget; this must be done in a fully informed, transparent manner so that the family has fully understood what they are committing to.

There have been examples where councils have failed to provide these options where top up fees are concerned, landing them in hot water with the ombudsman. Birmingham Council, for example, was mandated to pay 11 years’ worth of top up fees having failed to provide an affordable alternative care home or provide clear information about the fees to one family. Similarly, Derbyshire Council was made to refund top-up charges as it failed to demonstrate that it had offered the resident a ‘genuine choice’ of alternative care home.

These cases should act as warnings for councils who do not understand the risks associated with charging family members top-up fees willy nilly, especially given the sharp rise in care fees over recent years.

The cost of care means councils are often struggling to find placements at their usual rates. Turning to families to make up this difference, instead of increasing what they are prepared to pay, can be a risky move.

A council is legally required to cover the full cost of a person’s care if there is no affordable care home alternative. This is irrespective of the budget pressures facing councils, rather it is their legal duty. They can only ask family members for top up fees if they have provided a suitable, affordable option first which the family has freely chosen to decline in favour of a more expensive care home.

At a time when councils are under significant budget pressures, it is more important than ever that they follow their legal duties where top up fees in care homes are concerned. The financial and reputational risks of failing on this matter far outweigh the cost of funding a placement properly in the first instance. It could mean years of repayments, significant compensation and huge administrative burdens.

TV’s Valerie Singleton Helps Dorset Care Home Residents ‘Wrap Up’ Former Blue Peter presenter Valerie Singleton OBE called in to help with a special festive activity at a Dorset care home.

The TV personality led a gift-wrapping masterclass at Colten Care’s Abbey View in Sherborne, bringing a touch of the signature creativity admired by millions of viewers of the long-running BBC children’s show.

Valerie, 88, who regularly volunteers at Abbey View and gives presentations there about her travels and favourite stories, spent time with residents including Janet Matthews who were keen to add some further sparkle to their gifting.

Janet said: “Valerie is such a kind and caring person. When I think of her, I don’t think of her as a famous person at all. She shares amazing stories from her life and her time on Blue Peter.

“Being with her, I remembered when I was a young mother watching the programme with my own children. It brought back happy memories

of how good Valerie was with children.”

Valerie, who lives near Sherborne and also fronted Nationwide, The Money Programme and Tonight on television, first became associated with the Fairfield home when her late father became a resident in 2007.

On becoming a volunteer later, she said: “I enjoy spending time here. I am very fond of everyone and know first-hand how wonderful the care and surroundings are because of my dad’s experiences.”

Companionship Team Leader Bev de Bruyn said: “We are very grateful to Valerie for coming along to share her enthusiasm for elegant Christmas wrapping.

“The visit was an opportunity for our residents to enjoy the craft of gift wrapping alongside her, sharing conversation, laughter and festive cheer.

“She is ery generous with her time and is part of the family here at Abbey View.”

Virtual Pet Therapy For Care Homes Pet therapy has become a part of the everyday routine in many care homes in the UK. The positive impact animals can have on the well-being of residents is well documented. But bringing animals into a care setting brings its own problems. It can be expensive and disruptive, they can be temperamental, and even the cleanest pets raise hygiene issues.

V-Thera virtual pets allow you to offer all the fun and engagement of a real pet, but in a clean, predictable and flexible way that fits in perfectly with your care home routine.

VIRTUAL PETS, REAL BENEFITS

From the moment the resident first puts the headset on, they are engaged and delighted as the pet sits, lies down, rolls over and feeds on command. They can even throw a ball for the pet to fetch. The experience is involving, relaxing and stimulating, enhancing a positive mood while encouraging movement and communication.

The pets themselves are wonderfully realistic, not just in the way they look, but in how they act. There are four dogs to choose from, and there’s even a moggie for cat lovers. They respond to voice or hand commands, or to big buttons on the screen. It’s ideal for previous pet owners, but also people nervous of animals.

TECHNOLOGY THAT CARES

V-Thera uses the latest Japanese mixed reality technology, meaning the virtual pet appears in the realworld, viewed through the headset. Seeing the familiar surroundings of their care home lounge reduces any sense of anxiety or disorientation for residents. The app can also be used lying down, so it can be used in

bedrooms.

The technology itself is completely intuitive, designed for people with no experience of gaming. The headset reads hand movements, so there is no need for hand controls after set-up. Setting the app up is easy and quick for staff, with no training required. It comes preloaded onto the latest Quest 3s headset, so it’s a simple matter of staff switching the headset on, selecting the V-Thera icon, selecting the dog – which you can name – then transferring the headset to the resident. They are immediately immersed in playing with the dog or cat.

The makers recommend sessions of up to ten minutes at a time, it’s very easy to accommodate the technology into the life of the home, and for staff it can create an excellent opportunity to bond with residents. A sharing function even means the sessions can be cast to other screens so all residents can share the experience.

The potential of new technologies like V-Thera for engaging with residents in a positive way points to an exciting future. The combination of advanced Mixed Reality with intuitive and thoughtful design means care homes can adopt the latest technology without disrupting the care routines already in place.

V-Thera was created in Japan by Remedy & Co and is available now in the UK through Care Activity Ltd. Managing Director Alison Lang says, “The minute we saw V-Thera, it was clear to us that this was an exciting innovation, a new way to offer something genuinely engaging to care home residents. The pets are fun, realistic and always ready to play. It is technology that brings care to life.”

Contact alison@careactivityxr.com www.careactivityxr.com

THE CARER DIGITAL | ISSUE 269 | PAGE 5

CQC Reports Major Progress in Year-Long Rebuilding Programme The Care Quality Commission has announced significant progress in its rebuilding programme, with assessment backlogs virtually eliminated and inspection rates dramatically increased as the regulator works to restore confidence in its oversight of health and adult social care services across England.

In an update published on 23 December, the CQC revealed that it has reduced a backlog of approximately 500 stuck assessment reports at the start of 2025 to just four, marking a remarkable turnaround for the embattled regulator.

The organisation has also exceeded targets for completing new assessments, with 4,308 published to date against a target of 9,000 by September 2026.

Assessment activity increased by 50 per cent in November 2025 compared with the same month in 2024, demonstrating the impact of internal reforms implemented throughout the year. The improvements come after the CQC was described as "not fit for purpose" by Health and Social Care Secretary Wes Streeting in July 2024, following critical reviews by Dr Penny Dash and Professor Sir Mike Richards.

The regulator has undergone a major restructuring, creating four operational inspectorates based on sector expertise. These are now led by Chief Inspectors Professor Bola Owolabi CBE for Primary Care and Community Services, Dr Toli Onon for Hospitals, Chris Badger for Adult Social Care and Integrated Care, and Dr Arun Chopra for Mental Health, who currently serves as Interim Chief Executive with Chris Dzikiti as Interim Chief Inspector of Mental Health.

STRONG LEADERSHIP

Chris Badger, Chief Inspector of Adult Social Care and Integrated

Care, commented that the new structure "puts sector expertise back at the heart of regulation" and better reflects the needs of both the public and providers, creating strong, consistent leadership to support sustained improvement.

The CQC has also strengthened its senior leadership team with the appointment of Professor Sir Mike Richards as Chair, new NonExecutive Directors, Chief Digital, Data and Registration Officer Esther Provins, and Executive Director of Finance and Corporate Services Chris Usher.

Significant progress has been made in addressing registration delays, with the CQC increasing the number of registration inspectors and piloting improvements to homecare registration that focus on speed, clearer guidance and better decision-making. A simpler registration form is being tested alongside improved online guidance to create a more transparent experience for providers. The regulator has also cleared the backlog of information-of-concern cases that was reported to the Health and Social Care Committee in January 2025.

SECTOR CHALLENGES

The improvements come against a backdrop of ongoing challenges in the sector. Analysis by the Homecare Association in October found that 70 per cent of community social care services had either no CQC rating or an outdated rating more than four years old, with 4,727 locations remaining unrated as of August 2025.

The association calculated that the CQC would need to inspect 393 services per month to maintain a three-yearly inspection cycle, compared with current rates of approximately 81 per month, and called for a substantial increase in inspection throughput alongside a risk-based

triage system.

The CQC's consultation on its future assessment framework, "Better regulation, better care", received more than 1,600 responses, which will inform the development of new approaches to inspecting, assessing and awarding ratings. The regulator is working to address concerns about its Single Assessment Framework, including reducing the number of quality statements from 34 to around 20 to 25 and removing duplication.

LOOKING AHEAD Looking ahead to 2026, the CQC has outlined a clear improvement plan that includes responding to consultation feedback, redesigning the regulatory framework, testing new methodology and technology, co-designing new digital systems including improvements to the provider portal, and publishing new assessment frameworks. The organisation has committed to working collaboratively with providers and the public as it moves into the next phase of its rebuilding programme.

The regulator acknowledges that while notable progress has been made, there is still more to do. Its plan extends through 2028 and emphasises taking time to pause and reflect, ensuring readiness to move to the next phase whilst maintaining collaborative partnerships with providers, stakeholders and the public.

The CQC has invited sector input through regular newsletters and bulletins as it continues to develop its co-designed technology and data systems, signalling a more transparent and collaborative approach to planning assessment activity going forward.

PAGE 6 | THE CARER DIGITAL | ISSUE 269

Shaping the Future of Social Care Reform in the UK A Call for Government Action as Farmers’ Voices Are Heard, But Care Providers Still Wait As the UK Government enters 2026 with renewed focus on public policy reform, two key sectors - rural agriculture and adult social care - exemplify how sustained campaigning and national debate can influence policymaking. While British farmers have secured significant concessions to planned inheritance tax changes following widespread protest, social care providers are pressing government leaders to match that level of responsiveness with bold, long-overdue care system reform.

FARMERS’ CAMPAIGN YIELDS TANGIBLE RESULTS

In a major policy adjustment announced on 23 December 2025, the Department for Environment, Food & Rural Affairs and HM Treasury confirmed that Agricultural and Business Property Relief thresholds will be increased from £1 million to £2.5 million, effective from April 2026. This change allows spouses or civil partners to pass on up to £5 million of qualifying agricultural and business assets tax-free, significantly reducing inheritance tax burdens for family farms - a direct response to months of protests and rural campaigning. The government stated it had “listened to concerns of the farming community”, acknowledging the importance of farms to the UK’s economy and rural heritage.

The revision comes after sustained noise from farming communities, rallying tractors in London and rural voices nationwide - a campaign frequently covered in national news throughout 2025 and acknowledged even within political circles as shaping government reconsideration of the tax policy.

SOCIAL CARE PROVIDERS SEEK COMPARABLE GOVERNMENT ENGAGEMENT

In contrast, adult social care providers say their sector has not seen equivalent clarity or urgency from policymakers. In 2025, the Government established an independent commission into adult social care reform, led by Baroness Louise Casey, alongside immediate funding measures to improve home-based care support and workforce development - part of the Government’s Plan for Change. However, long-term structural reform is not expected to conclude until 2028 and beyond.

Industry leaders have repeatedly urged faster action. Among the most prominent voices is Mike Padgham, newly appointed Honorary President of the Independent Care Group (ICG) and Chairman of Saint

Cecilia's Care Group, who has continued to press for deeper, faster reform. In November 2025, Padgham reaffirmed his commitment to pushing for “earlier, bolder social care reform that matches the scale of need,” underscoring the urgency felt by providers and families alike.

Throughout 2025, Mr Padgham has consistently highlighted the sector’s crisis, warning that staffing shortages, funding gaps, and structural fragmentation threaten the viability of care services nationwide. He has advocated a fundamental overhaul that would deliver a unified National Care Service, fair pay parity with NHS roles, and sustainable funding mechanisms - measures many believe are essential to stabilising a system under immense demographic pressure.

The UK social care sector continues to face mounting pressure as an ageing population drives rising demand for care, yet recent government amendments affecting overseas workers have added further strain to an already fragile workforce. Providers report growing difficulties in recruiting and retaining skilled staff from abroad - a group that has long played a vital role in supporting care homes and domiciliary services leading to staffing shortages, increased costs, and greater pressure on existing teams. With more elderly people than ever requiring complex care and support, sector leaders warn that the system cannot sustain these challenges without meaningful policy review. Mr Padgham has urged the government to revisit these amendments in 2026, recognising the essential contribution overseas workers make and calling for a workforce strategy that reflects the reality of social care demand now and in the years ahead.

GOVERNMENT RESPONSE AND INDUSTRY EXPECTATIONS

Care sector leaders point out that while the commission represents a valuable forum for cross-party discussion, government action must match the intensity of effort seen in other policy areas. Providers argue that incremental steps are insufficient given the scale of workforce shortages and unmet care needs across the UK. Thousands of care professionals and service users rallied in Liverpool in late 2025, calling for urgent reform and increased investment. Mr Padgham described the march as a clear message that “we have had enough delays over three decades” and insisted government must act now.

LOOKING AHEAD INTO 2026

As the UK Government moves into 2026, stakeholders across sectors are watching closely to see whether policymakers will demonstrate equal responsiveness across policy domains. Farmers’ successful campaigning on inheritance tax has set a high bar - one that social care providers and advocates believe must be matched with tangible, funded reform.

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THE CARER DIGITAL | ISSUE 269 | PAGE 7

Scottish Government Consults on Freedom of Information Extension for Care Providers Private and third sector providers of residential care and home care services could soon face the same Freedom of Information obligations as their public sector counterparts, under proposals being put forward by the Scottish Government.

A public consultation, set to launch on 5 January 2026, will seek views on extending the Freedom of Information (Scotland) Act 2002 (FOISA) to cover care home and domiciliary care providers. The move follows a commitment made by ministers in the wake of the Covid-19 pandemic to examine transparency arrangements across the social care sector.

The consultation will explore whether these services can be considered “functions of a public nature” under the Act, which would enable the Scottish Government to bring them within the scope of FOI provisions. If implemented, the change would place statutory obligations on private and third sector providers to respond to information requests in the same way local authorities and other public bodies currently must.

The consultation will address several key questions, including whether FOI obligations should apply only to services receiving public funding, whether provisions should extend to services for children and young people, and how organisations of varying sizes might be affected by such regulatory changes.

Graeme Dey, Minister for Parliamentary Business, emphasised the importance of care services to Scotland’s most vulnerable citizens. “There is a good argument that these services can be considered to be public functions, and that statutory FOI obligations should therefore be extended to private and third sector providers in this area,” he said.

Mr Dey added that extending FOISA would create parity with public sector providers, ensuring consistent standards of openness and transparency across all care provision, regardless of operator type.

Recognising the significant pressures currently facing the social care sector, the minister stressed that any future implementation would need to be undertaken in partnership with providers. “To be effective, any future roll out of Freedom of Information will need to take place in partnership with the sector, taking this into account,” Mr Dey said.

A Consultation Advisory Group, comprising representatives from the care sector, trade unions and individuals with direct experience of care services, has been working with the Government since February 2025 to shape the consultation approach.

The Scottish Government has previously extended FOI rights to sectors not covered by the original 2002 legislation. Most notably, Registered Social Landlords were brought within scope in 2019, reflecting recognition of the significant impact their services have on residents’ lives.

The Government is encouraging broad participation in the consultation process, seeking input from service users, their families and friends, care professionals, sector representatives and provider organisations.

The consultation will run for 12 weeks, closing on 30 March 2026. Responses will inform whether and how the Government exercises its powers to extend FOISA provisions to care services.

Further details on how to participate in the consultation will be available when it opens in January on the Scottish Government’s consultation portal.

Wisma Mulia has New Home Manager Wisma Mulia (Frampton Housing Association) is delighted to welcome Mr Hasib Rahman, who joins them as their Registered Home Manager in November 2025.

Mr Rahman brings exceptional knowledge and extensive experience in the health and social care sector. Throughout his career, he has worked across a range of organisations and has consistently demonstrated outstanding leadership and commitment to high‑quality care.

His achievements speak for themselves. He has been recognised with two Leadership Awards and a Working the Extra Mile Award from previous care homes. In 2023, he took on the challenge of managing a care home in Cambridgeshire, successfully transforming it from an Inadequate to a Good CQC rating. He

has also led improvements in several other services, including a care home in Gloucester that went on to receive the Best Care Home in Gloucester award from carehome.co.uk.

Mr Rahman is passionate about working in dynamic environments and is deeply committed to community involvement. He believes that many people living alone or with a partner may struggle to socialise or access community spaces. His vision for Wisma Mulia is to create an open, welcoming environment where residents can visit, connect, and build meaningful relationships with others.

The organisation is pleased to have Mr Rahman join the Wisma Mulia team. To celebrate his arrival, the residents, staff team, and board members have arranged a special welcome breakfast morning in his honour.

PAGE 8 | THE CARER DIGITAL | ISSUE 269

Care and Celebration: The UK's Social Care Sector Brings Christmas Joy Hark The Herald Angels Sing At Hilton Park Care Home Staff and residents at Barchester’s Hilton Park Care Home in Bottisham embraced the Christmas spirit by inviting the local community to join them for an afternoon of festive singing. The concert was led by pupils from St Faith’s Choir in Cambridge, who performed a selection of much-loved Christmas carols.

Guests and residents were treated to hot chocolate, marshmallows and a variety of delicious festive treats, all prepared by Head Chef, Adriana Zarzu, helping everyone to feel warm and wonderfully Christmassy.

General Manager, Geanina Tinca, said: “We are so lucky to have such a fantastic community here at Hilton Park. Singing Christmas carols is such a lovely tradition, and I’m delighted we were able to invite our friends and neighbours to come and join us.”

Resident Dennis Johnson added: “I love to sing Christmas carols, so it was wonderful to hear all my old favourites sung so beautifully by the children. There really is nothing better than a good old singalong!”

Darlington and Eston Care Homes Take The (Festive) Cake in Christmas Baking Contest Wilton House in Darlington, part of Popular Care, has been named the overall winner of a Christmas Cake competition held across Popular Care and its sister care home groups, Solehawk and Intobeige.

The festive challenge saw care homes from the three organisations put their baking skills to the test, with entries judged on appearance, taste and, crucially, the involvement of residents throughout the entire process. From planning and baking to decorating and tasting, residents played a central role in bringing each cake to life.

Wilton House impressed the judges with a beautifully presented cake that combined festive flair with excellent flavour, while clearly demonstrating the enthusiasm, creativity and teamwork of residents and staff alike.

Astune Rise care home in Eston, also part of Popular Care, also took a

prize – for top resident involvement.

Steve Massey, operations manager at Popular Care, said: “This competition was about so much more than baking the perfect Christmas cake. The most important part of the judging was seeing how residents were involved and engaged every step of the way, and every home should be incredibly proud of what they achieved. Choosing a winner was extremely difficult because the standard was so high. Most importantly, it was great fun, brought people together and really captured the spirit of Christmas across all our homes.”

The Christmas Cake competition formed part of a wider programme of festive activities across the groups, designed to encourage creativity, social interaction and shared enjoyment during the lead-up to Christmas.

Festive Cheer as Local Nursery Children Visit Pytchley Court Care Home Residents at HC-One’s Pytchley Court Care Home in Brixworth, Northampton were treated to a magical festive afternoon after welcoming children from a local nursery, Climbing High Brixworth Day Nurseries, for a special Christmas visit with Santa Claus.

The visit brought smiles all round as the children spread Christmas cheer by singing festive songs for residents and presenting them with handmade Christmas cards they had lovingly created. The heart-warming performances created a joyful atmosphere throughout the home, with residents delighted by the children’s enthusiasm and festive spirit.

The celebrations continued with a visit from Santa Claus himself, who took time to greet the children and residents, sharing warm smiles and festive cheer. The children were thrilled to receive a gift from Santa, making the afternoon

even more memorable.

The visit was a wonderful opportunity to bring different generations together and celebrate the true spirit of Christmas, creating special moments of connection, laughter and joy for everyone involved.

Sue Watson, Home Manager at Pytchley Court Care Home said: “It was a truly heart-warming afternoon. Seeing the residents’ faces light up as the children sang and shared their handmade cards was incredibly special. Visits like this mean so much to our residents and perfectly capture the joy and togetherness of the festive season.”

Pytchley Court Care Home is part of HC-One, the UK’s largest care home provider, and regularly hosts community events to support residents’ wellbeing and strengthen local connections.

Festive Children’s Artwork Lights Up Care Home Frontage Residents at a Sanctuary Care home in Kirkton of Skene are overjoyed to see a beautiful festive display of children’s artwork, which lights up their front garden at night.

The team at Pitcairn Lodge Nursing Home unveiled a magical outdoor Christmas display created in partnership with local schools and nurseries, bringing festive cheer to the community.

More than 350 pupils from nearby schools and nurseries, who regularly spend time with residents throughout the year, were invited to design a Christmas-themed artwork on a paper plate. These designs were then transformed into waterproof boards, decorated with Christmas lights, and installed throughout the grounds of the not-for-

profit Sanctuary Care home.

Nestled in a small forest in Westhill, popular with walkers, the nursing home’s grounds now offer a colourful festive trail for visitors to enjoy. The initiative encourages passers-by to stop and admire the children’s creativity.

Staff and residents say the Christmas artwork display is their way of giving back to the community that supports them all year-round.

Home manager Ruth Witkowski said: “We were overwhelmed by the response from local schools and nurseries. The children’s designs have brought so much joy to our grounds, and we hope the display inspires visitors to stop and take a look.”

THE CARER DIGITAL | ISSUE 269 | PAGE 9

Plymouth Care Home Residents Celebrate With Song And Dance Residents at a care home in St Budeaux, Plymouth, are now fully into the swing of this year’s festive celebrations and making the most of every opportunity to sing and dance, according to the team who support them.

Butterfly Lodge’s calendar of seasonal activities, specially devised to cater for the interests of all residents, has been running since the beginning of December, with highlights including a trip to Santa’s grotto at Tamar View Nurseries, a school carol service, a visiting panto and their very own Christmas Fair.

Sarah McCaffrey, deputy manager at the home, said: “We take every opportunity we can to make the most of the Christmas period, because all the traditional activities mean so much to our ladies and gents.

“It’s lovely to take them out when we can – for example for a seasonal meal at our favourite pub, Billacombe, and to the Christmas party at the St Budeaux Memory Café – but they’ve also enjoyed a lot of different activities at home at Butterfly Lodge.

“We’ve been making ornaments, cards and crackers, baking Christmas cupcakes and cookies, and having lovely gentle festive pamper sessions.

“Our ladies and gents also enjoy a Christmas movie – with popcorn, of course – so we’ve been watching perennial favourites like the original Miracle on 34th Street and White Christmas as well as having some laughs watching the more recent Santa Clause movies “And, maybe more than anything, they love music – listening to it, singing along, and dancing too – so there’s been a lot of Christmas music playing.

“We are very lucky to have a number of musicians, such as Richard Harvey (pictured) who like to visit us to entertain our ladies and gents and encourage them to have a good old singalong.

“For us, nothing says Christmas like a rousing chorus of a favourite carol or Christmas song, and the smiles on our residents faces say it all.”

Ashworth Grange Care Home Sponsors Festive Bauble for MY Hospitals Charity Christmas Campaign Ashworth Grange Care Home in Dewsbury, West Yorkshire, part of HC-One, is proud to support MY Hospitals Charity’s Corporate Bauble Campaign 2025, helping to spread festive cheer while raising vital funds for local NHS hospitals and community services.

As part of the campaign, Ashworth Grange has sponsored a festive bauble that will be displayed on the Christmas tree at Pinderfields Hospital, showcasing the care home’s commitment to supporting the local community. Each bauble represents a £50 donation, with funds helping MY Hospitals Charity provide enhanced care and support beyond NHS-funded provisions across Wakefield, Dewsbury, Pontefract and surrounding areas, benefiting more than half a million people each year.

The Corporate Bauble Campaign invites businesses to display their logo on a festive bauble at Pinderfields Hospital, bringing joy to patients, visitors and staff during the Christmas season. Participating organisations are also recognised on MY Hospitals Charity’s supporters’ page, across social media channels, and with a digital certificate of thanks.

Ashworth Grange colleagues will attend MY Hospitals Charity’s special Thank You Event at Pinderfields Hospital in December, where supporters are invited to enjoy festive refreshments, take photos with their branded bauble, and celebrate the collective impact of local businesses coming together for a meaningful cause.

Deborah White, Home Manager at Ashworth Grange Care Home, said: “We are delighted to be supporting MY Hospitals Charity’s Corporate Bauble Campaign this Christmas. At Ashworth Grange, community is at the heart of everything we do, and we’re proud to play a small part in supporting the incredible work of the NHS and the staff who care for people across our region. We hope our contribution helps bring some festive joy to everyone visiting Pinderfields Hospital this Christmas.”

Mince Pies And Creating Merry Ties From Local Care Home The Great British Bake Off might be over for another year but try telling that to staff and residents at Barchester’s Stamford Bridge Beaumont care home, in Stamford Bridge who have been baking up a storm.

Beaumont’s residents and staff have been busy creating hundreds of mince pies to gift to the local community to say thanks to for all their support during 2025.

Staff have delivered batches of freshly baked mince pies to Home Instead Pocklington/Beverley where they had the immense pleasure of meeting Tina, Caroline and the team, Hague & Dixon Solicitors, Clubleys Estate Agents, shops and businesses for all the key workers and volunteers General Manager, Emma Smith said: “Christmas is a time for giving and we wanted to thank so many wonderful members of our community who give their time to support us. It is so important to give back – we hope our gifts bring lots of joy to everyone who samples them.”

Brian, a resident at Stamford Bridge Beaumont said: “I have always loved baking and it makes me so happy to think that all our lovely friends and neighbours will be enjoying our bakes, after all is there really anything more delicious than a freshly baked home-made mince pie?!”

Runwood Homes Charity Raffle Raises £2,800 for Asthma & Lung UK and the MS Society Runwood Homes has successfully raised £2,800 through its latest charity raffle, with proceeds to be divided equally between Asthma & Lung UK and the MS Society.

The fundraising initiative was supported by the care provider’s network of suppliers, who contributed prizes and monetary donations to the cause. Staff members across Runwood Homes’ portfolio of care facilities also participated by purchasing raffle tickets, contributing to the impressive final total.

The funds will support the essential work carried out by both charities across the United Kingdom. Asthma & Lung UK provides support and research into respiratory conditions, whilst the MS Society offers services to people

affected by multiple sclerosis and their families.

A spokesperson for Runwood Homes expressed gratitude to all those involved: “The generous support of our suppliers, combined with the enthusiasm of our colleagues, has enabled us to make a meaningful contribution to two organisations that provide vital services. Without this ongoing support from our partners and staff, initiatives like this would not be possible.”

The care home operator has a history of supporting charitable causes and continues to engage its workforce and supplier network in fundraising activities throughout the year.

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Festive Cheer Blooms at Coopers Croft Care Home with Creative Christmas Wreath-Making Workshop Residents at HC-One’s Coopers Croft Care Home in Stoke-on-Trent have kicked off the festive season in style with a joyful Christmas wreath-making workshop that brought together creativity, laughter and community spirit.

The heart-warming session was expertly organised by relatives Caroline Collis and Sharon Bridgett, who transformed the home dining room into a festive haven complete with craft materials, ribbons, greenery and seasonal decorations. Residents were guided step-by-step as they designed and personalised their own Christmas wreaths, choosing from an array of colours and embellishments to make each creation truly their own.

The atmosphere was filled with conversation and camaraderie as residents shared ideas, swapped decorations and admired one anoth-

er’s handiwork. To add to the festive mood, colleagues served freshly brewed tea, slices of cake and mince pies, ensuring everyone had plenty of seasonal treats to enjoy while they worked.

Samuel Smith, Home Manager at HC-One’s Coopers Croft Care Home said: “Our residents had such a wonderful afternoon. It was lovely to see everyone fully engaged, expressing themselves creatively and supporting one another. Activities like this are so important for wellbeing, they spark joy, boost confidence and bring people together. The finished wreaths looked absolutely stunning and have already brightened up our home. It’s so heartwarming to see residents’ relatives eager and engaging with all the residents and including all in their festive celebrations.”

Ebor Court Care Home Resident Spreads Joy Through Christmas Giving Initiative Residents and colleagues at HC-One’s Ebor Court Care Home in York, North Yorkshire, have come together to support children in need this festive season, inspired by one resident’s heartfelt Christmas wish.

well as delivered directly to York Hospital to bring festive cheer to young patients.

Lifestyle Manager Denise Cooper said: “Taking in this Christmas wish from Shirley has been truly special. She is often

Shirley Jones, a much-loved resident at Ebor Court, shared with Lifestyle Manager Denise Cooper that she wanted to “help the children of the world this Christmas.”

Deeply moved by the wish, Denise worked closely with Shirley to turn her idea into a meaningful community initiative.

Together, they joined the Samaritans’ Christmas Shoebox Appeal, creating and

moved by television reports showing children around the world in need, and it deeply touched her heart. Fulfilling Shirley’s wish means so much, not only to her, but to all of us as part of our commitment to making residents’ wishes come true.”

Home Manager Yvonne Penrose added:

sending off 11 gift-filled shoeboxes for children around the globe. But Shirley didn’t

“It’s moments like these that remind us how powerful it is to honour the hopes

want to stop there. With support from Denise and the rest of the home, she helped

and dreams of those in our care. Shirley’s Christmas wish has touched the hearts of

launch a Christmas toy collection to support local families in York.

so many residents, colleagues, and families. It has been heart-warming to see the

All donated toys will be distributed to children in need through York foodbanks, as

generosity and kindness in every donation.”

Warrington Nursing Home Brings Local Community Together at Christmas Three Bridges Nursing Home opened its doors to the local community last week for its annual Christmas Fair, bringing together residents, families, neighbours and local artisans for an afternoon filled with festive magic.

The home was transformed into a winter wonderland, complete with a magical grotto where Santa Claus and his team of cheerful elves welcomed excited children from across Warrington. Residents also joined in the fun, posing for festive photos with Santa. One resident said, “How lovely it was, and my grandchildren will be overjoyed to see a photo of me with Santa.”

The fair showcased a variety of stalls hosted by talented local creators, offering knitted toys, handmade jewellery, raffles, tombola’s and traditional Christmas games. Guests enjoyed refreshments like hot chocolates and a selection of seasonal treats as they explored the stalls.

A particularly touching moment came when a member of the care team, having won a raffle prize, chose a gigantic cracker filled with sweets because she knew a resident had his heart set on it. The joy on his face

when she gifted it to him mirrored the spirit of the day perfectly.

Whitney Samson, Registered Home Manager, said, “What stood out today were the moments that showed just how strong the Three Bridges community is.

Welcoming back families who have experienced loss this year was incredibly meaningful, and we were grateful they chose to spend the day with us. Seeing our residents, colleagues and visitors have a good time made the months of organisation well worth it. ” The event not only celebrated Christmas but also reinforced the home’s commitment to fostering connection, remembrance and community togetherness.

Three Bridges Nursing Home continues to play a vital role as a hub of warmth and support in Warrington, especially during the festive season.

The home is part of the Orchard Care Homes group, which operates 23 care homes across the Midlands and the North of England. It offers nursing care, dementia nursing care and short-term respite care. It holds a ‘good’ rating with the Care Quality Commission.

It’s The Most Wonderful Time Of The Year Barchester’s Iris Court care home, in Hitchin, got in the Christmas spirit by enjoying a magical trip to Van Hage Garden Centre soaking up the festive atmosphere and getting well and truly into the Christmas spirit.

Residents and Staff explored Van Hage’s spectacular Christmas displays which was filled with sparkling lights, beautifully decorated trees and enchanting seasonal scenes. Smiles where everywhere as residents took their time admiring the decorations and reminiscing about there Christmases past.

One particularly heart-warming moment of the day was seeing a brother and sister from Iris Court attend the trip together. Sharing the experience side by side made the outing even more meaningful as they chatted over the displays and made new memories together.

General Manager, Tash Begum said: “We absolutely love being able to take our residents out and about to visit Van Hage Garden Centre, it makes us all so happy to experience Christmas like this. It has been a fantastic day and we’ve all thoroughly enjoyed ourselves.”

Carol, resident at Iris Court Care Home said: “We have all had the most wonderful time visiting Van Hage’s.

How lovely to be able to visit places like this and enjoy the atmosphere, it has made us all feel so Christmassy!”

WIN a £100 Marks & Spencer Voucher this Christmas Are you ready to spread some Christmas cheer?

The Carer is hosting a special Christmas Day competition to find the most beautifully decorated Christmas tree!

HOW TO ENTER: Simply send us a photo of your Christmas tree masterpiece and show off your festive creativity!

Email your entries to: nominate@thecareruk.com Deadline: January 1st 2026

Our team will select the most magical tree and the winner will receive a £100 Marks & Spencer voucher to make your holiday even brighter!

Don't miss this chance to shine · get decorating and share your Christmas spirit with us!

Good Luck and Merry Christmas from all at The Carer!

TERMS AND CONDITIONS: 1. By entering the competition, you confirm that you are eligible to do so and that you are eligible to receive any prizes that may be awarded to you.

2. There is a limit of one entry per person and the competition is completely free to enter.

3. RBC Publishing Ltd's decision on any aspect of the competition is final and binding, and no correspondence will be entered into about it.

4. The prize is non-transferable and non-exchangeable, and no cash alternatives will be provided.

5. You agree that any personal information that you provide when entering the competition will be used by RBC Publishing Ltd for the purposes of administering the competition and for the other purposes as specified in our Privacy Policy.

6. RBC Publishing Ltd accepts no liability for any damage, loss, injury, or disappointment suffered by any entrants as a result of participating in the competition or being selected for a prize.

PAGE 12 | THE CARER DIGITAL | ISSUE 269

Chippenham Home Hosts Festive Feast for Local Veterans ‘Tis the season to be jolly as Barchester’s Cepen Lodge care home, in Chippenham, got in the Christmas spirit by hosting a special Christmas lunch for Veteran’s from across the local community, and within the home.

Cepen Lodge’s ‘Turkey and Tinsel’ Veteran’s Christmas party was in full

dance and sing along to!

General Manager, Jade Hodge said: “Christmas really is the most wonderful time of the year and extending our hospitality to all the amazing veterans in the area gave us the opportunity to spread our homes’ Christmas cheer. It was

swing from start to finish. Guests and residents enjoyed a festive feast pre-

wonderful to see our residents break-bread with guests from the Royal British

pared by the home’s chef and hospitality team, starting with freshly made

Legion, HealthHero and many British Forces veterans, volunteers and serving

Tomato and Basil soup, Roast turkey dinner with all the trimmings, and tradi-

personnel.”

tional strawberry trifle to finish.

Fred, a resident at Cepen Lodge said: “It has been a lovely day, I really

Following the meal everyone retired to the homes lounge to be enter-

enjoyed the meal and sharing stories from my time in Royal Corps of Signals

tained by Cheltenham-based singer/songwriter; D'Artagnan who had us all

with fellow veteran Edwin who had fought in the Korean war. Getting together

jingling our sleigh bells with a selection of Christmas classics we could all

with others who understand my services life means so.”

Young Football Stars Of The Future Bring Special Christmas Joy to Bournemouth and Poole Care Homes Bournemouth and Poole care home residents received an extra special visit from some aspiring young football stars.

Children from AFC Bournemouth’s Under 14s Academy brought festive hampers and Christmas cards to residents at four of Care South’s homes based in Bournemouth and Poole. This included Talbot View in Ensbury Park, Alexandra House in Parkstone, Wickmeads in Tuckton and Care South’s newest care home, Marjorie House in Lilliput.

The boys also chatted to the care homes’ residents about their passion for football, with many residents being AFC Bournemouth fans.

They also shared their memories of Christmases past and what the children are looking forward to as part of the Christmas season.

David, who lives in Talbot View care home, said: “The boys were dressed very smartly and they were lovely. I really enjoyed meeting them and talking to them about football."

Alan, who lives in Alexandra House care home, was thrilled to meet the young players as a lifelong AFC Bournemouth season ticket holder. He said: “It was lovely to see all the young lads at the home. They were all so polite and nice to us. They are a credit to AFC Bournemouth.”

Lana Wright, Home Manager at Alexandra House, said: “Our residents’ faces lit up as soon as the children walked into the home. We are so grateful to the Under 14s Academy for visiting our residents, many of whom relished the opportunity to chat about their shared passion for football. It was wonderful to see the different generations connecting over sport and their favourite memories of Christmas. It was a very special day and it was a joy for everyone involved.”

Care South has enjoyed partnership with AFC Bournemouth for the past 11 years which sees the Community Sports Trust host weekly seated football sessions in the Dorset-based care homes. The residents also get the chance to meet the players and have VIP stadium visits.

Steve Cuss, Head of AFC Bournemouth’s Community Sports Trust, said: “Giving back to the local community is at the heart of everything we do. Our young players were keen to bring some extra special festive cheer to Care South’s residents and had a great time chatting with them. We absolutely love our visits to the homes, which enable the residents to keep active while having fun, especially at this festive time of year.”

Derby’s Brookfields Private Nursing Home Sees Surge In Pre-Christmas Crafting Activities leaders at Derby’s oldest nursing home have reported a surge in enthusiasm for crafts in the run up to Christmas and top of the list is … pom pom making!

Georgia Parsisson, who co-ordinates activities at the long-running nursing home on Burton Road, has said its newly started Monday ‘pom pom club’ has proved one of its most popular yet.

The nursing home is seeing residents queuing up to make the traditional woollen balls beloved by generations of children, enjoying a festive tipple or two at the same time.

Even residents living with complex medical issues such as reliance on an oxygen mask to breathe have been making the effort to leave their rooms and keep their hands busy by joining in the innocent pastime.

Brookfields’ residents decorated pom poms to make keyrings for their Christmas fair, raising money for a special fund paying for treats and trips out. They have also been creating a giant pom pom snowman to help make Brookfields – a traditional Edwardian property – all ready for Christmas.

One resident, Mary Strange, has joined the Monday pom pom making club aged 102!

“It’s very relaxing!” said Mary, who could not recall having made a pom pom since being a child herself.

Activities co-ordinators have reported that residents particularly enjoy pom pom making because it allows them to feel a sense of achievement in having made something themselves.

Georgia said: “Most people can make a pom pom. There’s no pressure with it – you can’t really do it wrong.”

The home – which is famous for its legendary weekly quiz put together by Georgia where residents compete in teams – has also reported a big enthusiasm for other traditional activities such as painting and baking jam tarts.

Brookfields owner Celeste Turner said: “We have people living here who love crafts but have not done them for years and years. They are often very enthusiastic about starting up again and sharing their knowledge and skills. We have ladies who are members of organisations like the WI who are able to put skills like baking and knitting to good use once again. We are seeing crafts going from strength to strength – we have a baking club once a month which is very popular.

“It’s about enabling people to live as close to their normal lives as possible.”

As part of its crafting craze Brookfields residents raised money for BBC Children in Need by decorating the doors of their bedrooms.

They have also been busy making sculptures from books, paper flowers and a host of other crafting activities.

Mayor Claus Joins Barnsley Care Home’s Christmas Celebrations FESTIVE spirit was in full swing at a Barnsley care home when the Mayor and Mayoress made a surprise appearance dressed as Mr and Mrs Claus.

The annual Christmas fayre at Deangate Care Home, Towngate, Mapplewell, saw families, friends, staff, and residents gather for an afternoon of festive fun.

Among the attractions was Santa’s grotto, where Mayor Cllr David Leech and Mayoress Alison Leech listened to Christmas wishes, handed out gifts, and posed for photos.

Mayor Cllr Leech said: “We wanted to show our support for what Deangate does in the community and for local veterans. Thank you for having us and offering your warm and friendly hospitality.”

The event also featured residents’ craft stalls selling homemade wreaths, personalised baubles, and Christmas cards – many of which sold out.

There was also a popular raffle and tombola, with 93-year-old resident Margaret Poppleton helping to run the stall. She said: “There were so many people coming along to buy tickets – at one point I thought I was going to run out.”

Entertainment included Christmas hymns performed by volunteers from Staincross Methodist Church before the Christmas tree light switch-on, organised in partnership with FoMas (Friends of Mapplewell and Staincross).

Luan Durrance, FoMas secretary, said: “We were delighted to place the Christmas tree in Deangate’s

grounds this year.

“The tree looks beautiful and can be spotted from different viewing points throughout the village. We hope it brings joy to all the residents that reside at Deangate.”

Local veteran Dave Melling was among the guests at the event. He said: “We wanted to come along and help in anyway we can, as Deangate do so much for the local veteran community, so we have brought along a raffle prize and presents for the staff. It’s a small token of thanks for everything they do.”

Donations are still coming in but the event is expected to raise over £1,000 for the residents’ fund, which helps towards activities and outings for those living at Deangate Care Home.

Rachael Dawson, home manager at Deangate Care Home, said: “The afternoon has been fabulous. I really can’t believe how busy we have been. Thank you to everyone that came along to support our residents.”

Rachael Addy, the care home’s activities coordinator, added: “I’m blown away by the kindness and generosity of everyone who helped make this event such a success.

“The residents are our number one priority and days like these make lasting memories that can’t be taken away. They also enable us to raise funds for plan bigger and better activities.

“We have two big trips planned next year, so the money raised will help to fund these, and make them as special as we can for our residents.”

THE CARER DIGITAL | ISSUE 269 | PAGE 13

Christmas Cheer At Iris Court Care Home Residents and staff at Iris Court Care Home were delighted to welcome festive visitors from St Ippolyts Church for a special Christmas carol performance.

The Church group arrived wearing cheerful festive jumpers, instantly bringing smiles and Christmas spirit into the home. Residents and families gathered together to enjoy a selection of much-loved carols, singing along and clapping to the familiar tunes that evoked fond seasonal memories.

Following the performance everyone enjoyed refreshments together, creating a relaxed and joyful atmosphere.

Visitors from St Ippolyts Church took time to talk to our residents and families, share stories and exchange Christmas wishes.

General Manager Tash Begum said: “We are so lucky to have such a fantastic community here at Iris Court singing Christmas carols is such a lovely tradition, I’m so glad we could invite our local church along with friends and families into join us.”

Residents At The Cedars Celebrate Go Carroling Day Residents and guests at The Cedars Care Home in Bourne enjoyed a very special afternoon of music for Go Carolling Day with a live music performance that took place at the home. Local group, Bourne Treble Makers, performed a selection of Christmas songs and traditional carols; as well as inviting residents to sing along to some of their favourites! The melodies were beautiful, and residents were in awe of the harmonies achieved by the very talented group.

This was followed by a special performance by 10 year old Carter Moult; who performed a range of songs on the piano that he has just started learning. He was joined by

his cousin Isobel Atkinson who sang some songs for the residents to complete the afternoon. Carter is the grandson of resident Alan, who watched with such pride as he performed- ‘they were very good and very brave to play for us all!’ commented resident Dorothy Inkly.

Senior General Manager, Rebecca Aldred said, “Our residents and guests had a wonderful day singing along with the wonderful performers. We do our best to provide a wide range of activities and entertainment at the Cedars as part of the lifestyle enrichment programme for residents, and Christmas is always a special time for us all.”

Dorset Food Bank Welcomes Seasonal Donations From Care Home ‘Elves’ Kind-hearted residents and staff at a Poole dementia care home have done their bit to help families in need over Christmas.

Five residents and three team members from Colten Care’s The Aldbury visited the Poole Food Bank+ satellite hub at St Clement’s Church in Parkstone to hand in dried and tinned foods and toiletry items they had collected in a campaign of help.

To add an extra touch of seasonal cheer to their minibus trip, the party dressed up as Christmas elves.

They were welcomed by Ministry colleagues the Reverends Lerys Campbell, Mo Willis and Lynn Bowerman.

Lerys and Mo were familiar faces to the party of visitors as they have

been holding regular services at The Aldbury for the past two years.

After the donated items were handed over, hosts and visitors chatted over tea and homemade cakes and mince pies.

Resident Terry Pattison said: “We were pleased to hear that the food bank is very successful, benefiting around 100 local families each month.”

Terry was joined on the visit by fellow residents from The Aldbury Joyce Holden, Jeanette Macklin, Jean Mitchell and Alan Larcombe.

Companionship Team member Melissa Siat, one of the staff on the trip, said: “It was a very interesting day, with the donations warmly welcomed and our residents enjoying the opportunity to show support for a great cause in our local area.”

MP Joins Residents at Thorn Springs for a Heart-Warming Festive Visit Residents and colleagues at HC-One’s Thorn Springs Care Home in Dunstable, Bedfordshire welcomed Alex Mayer, MP for Dunstable and Leighton Buzzard, for a festive visit on Thursday 11th December.

The visit provided an opportunity for the MP to gain a first-hand understanding of the role Thorn Springs plays within the local community, including its strong links with neighbouring charities. Staff were delighted to showcase the home’s welcoming atmosphere, strong sense of identity and the supportive environment in which residents live.

Alex Mayer MP spent time speaking with a couple of residents and members of the team to learn more about daily life at the 66-bed home, which provides both residential and residential dementia care.

During the visit, the team also highlighted Thorn Springs’ role as a community hub, including its support for the Salvation Army Toy Appeal.

The MP praised the care home’s efforts in supporting the appeal, with Thorn Springs becoming a festive drop-off point for donations.

The generous contributions collected from residents, colleagues and members of the local community are now being delivered to children in need across Dunstable and Houghton Regis in the run-up to

Christmas.

Katie Hughes, Home Manager at Thorn Springs Care Home, said: “Welcoming Alex Mayer MP into our home was a wonderful opportunity for our residents and team. Our residents loved having the chance to share their experiences and show Alex what makes our home so special. The team works incredibly hard to provide kind, personalised care every day, and it means a great deal to have that recognised. We are proud to be such an active part of the local community, especially during the festive season.”

Alex Mayer, MP for Dunstable and Leighton Buzzard, commented: “A huge thank you to everyone for their enthusiastic efforts. There is such a friendly and talkative buzz here. Not a silent night but a wonderful chatty one.

This impressive effort reminds us of the true meaning of Christmas: generosity and community. Last year I saw first-hand at the Salvation Army just how many toys, games and art supplies were collected, and it’s wonderful to see local people being just as generous again this year. Thank you to everyone who has donated, and to Katie and her fantastic team for their efforts. You’re making a real difference, ensuring children who might otherwise go without can still enjoy the magic of Christmas.”

Monmouthshire Nursing Home Partners with Foodbank This Christmas Among those Britons who celebrate Christmas, nearly two-thirds are worried about how the cost-of-living crisis will affect them or their friends and families, according to new research from Amnesty International UK and Savanta.

This festive season, Gibraltar Nursing Home has been privileged to partner with the Monmouth and District Foodbank to support individuals, couples, and families throughout the Christmas period. The initiative has received remarkable support from friends of the home and the wider community.

In November, the home became an official drop-off point for the charity. A dedicated donation area was set up in the reception, along with a list of essential and festive items requested by the foodbank. The response was overwhelming, with generous contributions quickly filling the collection basket.

The team has now delivered the donations to foodbank organiser Martin

Howlett at the Baptist Church in Monmouth. The items collected filled the boot of the home’s car and weighed a total of 30kg!

Martin expressed heartfelt thanks for the donations: ‘Please pass our thanks on to everyone who donated to the foodbank, they have helped change someone’s life this winter.’

The success of this year’s drive has inspired Gibraltar Nursing Home to extend their support. The home has offered to continue collecting donations throughout 2026 during seasonal periods such as Easter – especially as the foodbank has seen increased demand following the Monmouthshire floods, which the home has also supported through additional donations.

Verity, Home Manager at Gibraltar Nursing Home, shared: ‘We’ve been honoured to support a charity that has helped so many in our community.

These initiatives bring everyone together for a truly meaningful cause. And we’re so glad to be part of the effort to make Christmas magical for those in need.’

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A Heartwarming Performance at Woodlands View Care Home HC-One’s Woodlands View Care Home in Stevenage, was filled with festive cheer recently as the Stevenage Seventh Day Adventist Choir visited to share a delightful mix of Christmas carols, Gospel songs, and Hymns.

Residents and colleagues alike were enchanted by the young performers, with children as young as three and four singing with remarkable confidence. Their harmonies and expressive tones created a magical atmosphere that left everyone captivated.

Residents were especially touched by the performance. Resident Val Crook expressed her delight at the Gospel songs and the confidence of the youngest singers. Resident David Carney and his daughter-in-law were moved to tears by the sheer beauty of the children’s singing. David said,

“The sight of the young children singing their hearts out brought tears to the eyes of both my daughter and me.”

Home Manager Elena Chelea said: “It was truly wonderful to see our residents smiling and singing along.

The children’s enthusiasm and talent brought so much joy to everyone at Woodlands View; it’s moments like these that make our home feel like a real community.”

The team at Woodlands View extended heartfelt thanks to the Stevenage Seventh Day Adventist Choir for bringing such joy, music, and smiles to the home, making the festive season even more special for everyone.

Southampton Care Home Welcomes Local Primary School for Festive Craft Sessions Rownhams Manor care home in Southampton, operated by Crystal Care Collection, was filled with festive cheer as residents welcomed pupils from Rownhams St John’s CE Primary School for a series of Christmas craft sessions.

The intergenerational visit saw residents and children come together for three engaging craft activities, included making Christmas baubles and festive colouring. Residents thoroughly enjoyed the visit. Maureen Street (90), a resident at Rownhams Manor, said: “I loved seeing all the children and they made me a wonderful Christmas decoration.”

Fellow resident Barrie Whiteford added: “I really do love children, and it was

so nice to get to spend time with them and share stories together.”

The visit was organised as part of Crystal Care Collection’s Community Tree initiative, designed to encourage local people, schools, voluntary groups, and organisations to take part in shared activities, events, and projects with care home residents.

Samantha Squibb, General Manager at Rownhams Manor, commented: “It was wonderful to see our residents and the children spending such special time together. We are very grateful to Rownhams St John’s CE Primary School for joining us and helping to create such memorable moments.”

Bedhampton Care Home Residents Prepare Bespoke Christmas Food Hampers For Local Families In Need Portsdown View care home in Bedhampton marked the last few days before Christmas by preparing a series of bespoke food hampers for families who are struggling in the community. Lovingly crafted by the residents following multiple trips to the shops, the hampers are their way to give something back to a town that has embraced them with open arms.

Residents were involved at every stage of the project; from shopping for essentials and goodies to carefully packing each hamper ready for the giveaway. The team and residents have been working round-the-clock in the last few days to make sure the hampers arrive in time for Christmas. The hampers will be delivered to various families around town in partnership with Coffee Mate; a mental health and community wellbeing project based in Havant.

Pippa Mafunga, General Manager at Portsdown View, comments: “This has been a hectic week, but I am so proud of everyone here for working so hard on this project. There was something really special about watching the residents put the hampers together. Every item was hand-picked with care, and they have made sure every detail sends the message that “someone is thinking of you”.

That’s something that everyone deserves to hear from time to time, especially at

Christmas”.

The activity brought a real sense of togetherness and energy to the home, with the residents jumping at the chance to show the community what the festive season means to them. To keep morale high, the staff also made sure there was an ample supply of freshly brewed tea, mince pies and Christmas carols whilst everyone worked!

The idea for the project came from conversations between the team and people in the local community, many of whom were worried about not having enough food to go around at Christmas. Both the residents and staff wanted to help these families, whilst sending the message that anyone who visits Portsdown View – whether as a guest, resident, or even just as a friendly neighbour – will be met with warmth.

Stella Austin, Customer Relationship Manager, shares her thoughts: “This week is a lovely reminder of what matters most: kindness, friendship and taking care of the people around us. Sometimes we are so focussed here on our residents that we forget there are other people in our community who also need help.

It’s been wonderful to be able to make that contribution, and to be supported so enthusiastically by the residents!”

Residents Ready for a Royal Star & Garter Christmas Veterans are soaking up the Christmas cheer at Royal Star & Garter.

Residents at the charity’s four Homes in Solihull, Surbiton, High Wycombe and Worthing have been enjoying a feast of festive events, visits, activities, outings and carol concerts with lots more still to come.

They have also been showing off their creative side, helping dress trees, and making wreaths and other decorations.

Royal Star & Garter provides loving, compassionate care and support for veterans and their families, living with disability or dementia. The charity also provides services reaching into the community, including Lunch Clubs, Day Care and a national Telephone Friendship Service.

At the Solihull Home, Army and RAF personnel from Queen Elizabeth Hospital helped with decorations. Residents donned festive attire for Christmas Jumper Day on 11 December, and they also attended the Lest We Forget Christmas Ball in nearby Walsall. On 23 December, the Home will host a carol service,

with Solihull Council Mayor Annette Mackenzie attending.

In Surbiton, residents took part in Christmas cookery sessions, went on outings, enjoyed pantomimes and live music from local schools and the Chelsea Pensioners Choir. Relatives were also invited to the Home to enjoy a mince pie and mulled wine evening, and there have been visits to Hampton Court Palace.

At High Wycombe, residents have been participating in arts and crafts activities, and Christmas baking. They will go to nearby Little Kingshill School to watch pupils perform a panto, and the Home will host a Christmas Fair for residents and relatives. The veterans have also been tucking into festive meals at The Spindle and Thread pub, and will be attending a community lunch at RAF High Wycombe.

THE CARER DIGITAL | ISSUE 269 | PAGE 15

Spellman Care Celebrates Milestone Fifth Year of Christmas Giving with Record-Breaking Donations Spellman Care, a family-run group of nursing and residential homes, has marked a significant milestone this month, concluding its fifth annual Christmas Appeal. The 2025 initiative culminated in a festive delivery of presents aboard the group’s popular minibus, bringing a season of hope to local children.

Reflecting Spellman Care’s core values of Kindness, Dignity, and Compassion, the appeal has become a cornerstone of the group’s commitment to the community. For half a decade, the homes have acted as hubs of generosity, but this year reached new heights of engagement.

In a first for the group, Spellman Care invited the local community to vote for the beneficiary of this year’s collection. With a significant 36-point lead, ‘The Secret Santa Appeal’ was chosen as the winning cause, following a shortlist that included the Memory Lane Trust CIC, The Fairy Giftmother (Airedale Hospital), Skipton Food Bank, and Family Action.

Collection points were established across all four Spellman Care homes: Craven Nursing Home (Skipton), Ghyll Royd Care Home (Guiseley), Springbank Care Home (Silsden), and Steeton Court Nursing Home (Steeton).

The response was staggering. A vast and vibrant variety of gifts were donated by residents, their relatives, staff, and the wider public.

The collection included everything from Hot Wheels cars, dolls, and teddy bears to board games, cosmetics, and LEGO, ensuring that children aged 0-16 will have a gift to open this Christmas.

Philippa Young, Operations Manager at Spellman Care, said: “Reaching the fifth year of our Christmas Appeal is a proud moment for the entire Spellman Care family. Year on year, we are moved by the staggering generosity of our community, but 2025 has truly been exceptional. Our core values of kindness and compassion extend far beyond the walls of our homes, and seeing the sheer volume of donations—from traditional board games to the latest toys—is a testament to the professional and caring spirit that defines our staff and residents alike.

When we arrived at the Secret Santa Appeal’s drop-off point in Bradford, we were humbled by the collective effort of the region. It is deeply heartening to see such community spirit at a time of year that can be so challenging for many families. We would like to extend our sincerest thanks to everyone who contributed.”

Bristol Bears Spread Festive Cheer at St Peter’s Hospice Bristol Bears Rugby Club paid a special visit to St Peter’s Hospice in Brentry as part of their annual ‘Giving Back Day’ to spread festive cheer and strengthen community ties.

The visit is part of the club’s Christmas campaign, where the Bears visit local organisations to carry out good deeds and learn more about the impact of the services they provide.

Hugh James, psychological support worker at St Peter’s Hospice, led player Benhard Janse van Rensburg, and Gethin Watts, Head of Recruitment, on a tour of the Hospice to see its work firsthand.

They also met CEO Susan Hamilton to discuss the hospice’s mission to provide compassionate care and support to patients with life-limiting illnesses and their families.

“Visits like this are a great opportunity for the players to see the work we do at the hospice firsthand,” said Hugh.

“The players’ generosity and kindness make a real difference to the atmosphere here.

“Sharing mince pies, writing messages on a memory star for our Christmas tree, and spending time with patients in the Inpatient Unit helps bring our hospice community together during this special time of year.”

Bristol Bears CEO, Tom Tainton, said: “We’re incredibly proud of what we have built through the Bears Giving Back Day initiative. It’s a day of volunteering for players and staff that underlines our commitment to our community, which is core to our club strategy.

“The players lead the way in organising fundraising, visiting schools, hospitals and community programmes – it’s so unique in professional sport and one of the most special days in the Bears calendar.”

Bristol Bears are a professional rugby union club based in Bristol, competing in the Gallagher Premiership. They are known for their strong community engagement and commitment to promoting rugby and inspiring local fans.

Local MP Spreads Christmas Cheer During Visit to Park House Care Home Residents and colleagues at HC-One’s Park House Care Home in Guisborough were delighted to welcome Luke Myer, Member of Parliament for Middlesbrough South and East Cleveland, on Friday 19th December 2025. The visit highlighted the home’s strong community spirit, commitment to person-centred care, and the positive difference it makes to local families.

During his visit, Mr Myer enjoyed a guided tour of the home’s modern and welcoming environment, which includes en-suite bedrooms, bright communal lounges, a cinema, on-site shop, hair salon, dining areas, and beautifully maintained gardens. He spent time speaking with residents and team members, learning how their dedicated approach helps residents lead happy, fulfilling lives at the 57-bed residential and residential dementia care home. The visit also coincided with a festive moment, as Mr Myer took part in Christmas carol singing alongside residents, colleagues and the

Stokesley Acoustic Wind Band, bringing seasonal cheer to the home.

The visit was an opportunity to celebrate the dedication of Park House’s care team and the meaningful relationships they build with residents and the wider Guisborough community.

Jennifer Draper, Home Manager at Park House, said: “It was a real pleasure to welcome Luke Myer to our home and share the wonderful sense of family that defines Park House. Every member of our team is committed to providing care with kindness and respect, and we’re so proud to see the quality of our work and the spirit of our community recognised in this way.”

MP for Middlesbrough South and East Cleveland Luke Myer said: “It was a pleasure to visit Park House and see the care and kindness shown to residents every day. The staff do an incredible job supporting people with dementia and giving families peace of mind. Improving dementia care and backing the carers who make this possible is a priority, and visits like this show why that work matters.”

Festive Fun With Community Tree Decorating Residents of a specialist dementia care home in Wellington, Somerset, were among more than 30 groups to exhibit a decorated tree at the annual Christmas Tree Festival hosted by St Mary the Virgin Church in West Buckland.

The popular festive event saw the church filled with beautifully decorated trees from local groups, as well as other creative displays of work by talented locals, plus a chance to enjoy festive refreshments and support the church.

Harriet Burraston, activities co-ordinator at Camelot House and Lodge, said: “The West Buckland Christmas Tree Festival is great for community engagement, with local schools, businesses and a variety of other groups taking part, each creating their own unique tree.

“Our residents had such fun making their tree decorations out of salt dough

and then painting them once they were cooked.

“Our tree also had wooden decorations which were coloured in by our talented ladies and gents.

“Once all the trees were up on display in the church, we took Liz Blatchford and Joan Smith, who both live with us at Camelot House and Lodge, over to see the final exhibition.

“They were really impressed by all the beautiful displays and were also most appreciative of the festive mince pies and hot chocolate, as well as having a great time doing a bit of shopping at the craft stalls that were there.

“It was lovely for our residents to be involved in this local community project, and we’d like to say a special thank you to Heather Bailey from the church who invited us and made our visit so wonderful.”

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Signature Senior Lifestyle Takes on ‘Challenge Anneka’ Christmas Jumper Mission Across Its Homes Signature Senior Lifestyle spread festive cheer across its care homes this Christmas with a ‘Challenge Anneka’-style Christmas Jumper mission, visiting every Signature care home in a single day to celebrate residents, families, and colleagues on Christmas Jumper Day. Starting at 8am and finishing at 7.30pm, a team from Signature Senior Lifestyle travelled throughout London and the South East, calling in at all 10 of its homes to personally deliver prizes for the best Christmas jumpers worn by residents and team members.

The initiative turned a much-loved festive tradition into a joyful, shared celebration across the luxury care home group.

Across the homes, residents, families and colleagues fully embraced the occasion. Some homes put on entertainment to mark the challenge, including live Christmas singers, and festive fashion shows. Homes were decorated throughout, spreading Christmas warmth and cheer and bringing people together as a community.

At Signature at Caversham, colleagues took part in a full catwalk parade, as team members showed off their colourful, sparkly and silly festive knits to the visiting challenge-takers. Meanwhile, at Signature at

Banstead, a resident who usually isn’t a fan of Christmas found himself swept up in the celebrations and cheer after being presented with the gift of a festive jumper.

The challenge was carried out by Signature Senior Lifestyle’s senior support team, in full Challenge Anneka-style 80s shell suits - including Mel Griggs, Head of IT Projects, Jen Walker, Head of Marketing, Steph Bowie, Head of Sales, and Amanda Rae, Director of Quality and Governance, who travelled together throughout the day to ensure every home was included.

Reflecting on the challenge, Mel Griggs said: “I love a challenge, and Christmas Jumper Day felt like the perfect opportunity to do something a bit different. Visiting every Signature home in one day and seeing the Christmas spirit in each one was fantastic.

The homes looked fabulous, the atmosphere was brilliant, and judging the jumpers was no easy task – the effort everyone made was incredible.”

The Christmas Jumper mission brought colleagues and residents together across all homes, reinforcing Signature Senior Lifestyle’s commitment to creating warm, inclusive communities where moments of joy are shared by everyone.

Magical Winter Wonderland At Friends Of The Elderly Malvern’s Community Christmas ‘Santa-Tacular’ At Friends of the Elderly’s Malvern-based Davenham, Perrins House and Bradbury Court, the residential, nursing and dementia care homes which are collectively known as Friends of the Elderly Malvern, the residents and care team got their jingle on and made sure they didn’t get their tinsel in a tangle as they opened the care homes’ doors and welcomed members from the local community to the annual, free Yuletide Community Christmas Market and Santa’s Grotto.

The ‘Be-yule-tiful’ Christmas event was a great success, with over 100 visitors attending to get the Christmas Spirit truly underway. “The Christmas Market was very busy,” said Jo Bennett, the General Manager of Friends of the Elderly Malvern. “We had 13 unique and artesian stalls which sold a vast range of wonderful Christmas gifts and cards, hand knitted items, candles and bric-a-brac, to name but a few.”

However, the main attraction for the visiting children was the opportunity to meet ‘Red One’ himself, Santa Claus. “We couldn’t have our Christmas Spectacular without St. Nick,” continued Dawn Jones, the Activities Coordinator at Davenham. “It just wouldn’t have been right. I’m just so grateful that Buddy, Santa’s famous elf, arranged for Rudolph to bring Santa to Malvern. All the children who met Santa spent quite a time chatting to him. Subjects ranged from what the North Pole Workshop looked like, to how many elves worked there to Santa’s favourite treat on Christmas Eve. It was lovely to see their faces light up and hear all the laughter.”

Alongside the Christmas Market and Santa’s Grotto, visitors were also able to have fun playing a selection of traditional and Yuletide games.

“There was a Tombola, Raffle, The Key Rings Game and also a special hair braiding area for the children

to enjoy,” added Maricel Biringquez, the Unit Manager at Davenham and Bradbury Court. “We received some great feedback from the visitors as well which was great. One couple said how good the atmosphere was and that the decorations were beautiful – and they both adored the new café which is located in our Davenham residential care home.”

The café was a hive of activity throughout the event, with a selection of delicious and tasty festive treats on offer. “There were home-made mince pies, warming cups of tea, coffee and hot chocolate, plus a traditional favourite – non-alcoholic mulled wine,” continued Maricel.

Davenham resident, May Goslin, had a wonderful time at the ‘TinselTastic’ event. “There was a lovely atmosphere to the day,” said May. “I visited the Christmas Market and purchased a few items and even won a bottle of perfume in the raffle, which smells wonderful. So all in all, I had a great time.”

The visitors also enjoyed great live entertainment, courtesy of singer, Reba, who performed a Christmas Time selection of songs in Davenham’s Dining Room.

“It was a great event,” added Vanda Jenkins, the Head of Housekeeping at Friends of the Elderly Malvern. “Even though there are a few Christmas Markets and Fayres around the area, it was great that the community visited ours, had a good time looking around the market stalls, taking part in the activities and, of course, enjoying the festive refreshments.”

“It was a joy to see so many smiling faces at our Christmas Market and Santa’s Grotto. We really appreciate the local community’s ongoing support and, on behalf of everyone at Friends of the Elderly Malvern, we’d like to wish each member of our local community a peaceful and prosperous holiday season,” concluded Jo.

Charity Celebrated At Christmas Lunch At Cotswold Retirement Village And Care Home Over £1,500 has been raised for charity, in 2025, by the staff, residents and families of Stratton Court, Cirencester.

The retirement village and care home made Sue Ryder, their Charity of the Year, with various events, though out the year, including an inhouse half marathon, donations from their, now famous, summer cheese-rolling, and more recently, a sellout Christmas lunch, for residents and their families.

Sue Ryder is a national charity, providing grief support and end of life

care. The nearest centre is in Leckhampton, Cheltenham.

Stratton Court Care Home and Retirement Village, in Stratton, Cirencester, is run by Aura Care Living. Sales director Peter Lloyd said: “Sue Ryder is a charity close to our hearts and we incredibly proud of what everyone has achieved for our charity of the year (Sue Ryder).

“It has been a great year for Stratton Court from an amazing industry (CQC) rating, to simply just the work that has been put in to put this village and home on the map.”

Music, Movement and Memories Light Up Bradley Hall Care Home Residents at HC-One’s Bradley Hall Care Home in Leicester, Leicestershire, were treated to a truly unforgettable afternoon as The Wanderers, a unique singer-and-roller-skater duo, glided into the home to deliver a joyful and festive live performance of classic Christmas favourites.

The lively duo instantly energised the room, effortlessly skating around while singing, encouraging residents to clap, tap their toes, and share plenty of laughter. The combination of live vocals and impressive roller skating captured everyone’s attention and created a wonderful sense of excitement throughout the home.

Many residents joined in with the singing, while others simply enjoyed watching the dazzling performance unfold before them.

Mia King, Activities Co-ordinator at Bradley Hall Care Home, said: “It was great, we all had so much fun from beginning to end. Everyone was up and clapping along!

The residents loved that it was something different, and that the songs were from their era.”

Residents described the afternoon as nostalgic, uplifting, and deeply memorable.

Janet Doughty, a resident at Bradley Hall, shared: “The music brought back so many happy memories of Christmas, and watching the skating was just wonderful!”

Another resident, Wendy Grundy, added: “It was such a refreshing and uplifting performance.

Seeing everyone dance and get involved was very special.”

THE CARER DIGITAL | ISSUE 269 | PAGE 17

Bourn View Care Home Spreads Christmas Cheer with Community Gift Bag Donation Initiative Bourn View Care Home has brought festive cheer to children and families across the region through its Community Christmas wish tree, delivering more than 75 donated presents to three local charities.

Launched in partnership with Acorns Children’s Hospice, West Mercia Women’s Aid, and Birmingham and Solihull Women’s Aid, the initiative began with each charity requesting 10 gifts. However, thanks to overwhelming support from team members, residents, families, and the wider community, Bourn View quickly expanded its efforts. In total, over 75 presents were donated and delivered, ensuring even more children could experience the magic of Christmas.

Within just two days of launching, 50 out of 65 wish tags had already been taken, with requests ranging from princess costumes and dinosaur toys to jigsaw puzzles, sensory toys, and bedroom light projectors. The response was so positive that additional tags were requested to meet demand.

A representative from Birmingham and Solihull Women’s Aid expressed their gratitude for the donation, saying, “The generosity displayed through this initiative has deeply touched our hearts at BSWA. These gifts represent more than material items; they symbolise hope, care, and a sense of normality in lives often disrupted by trauma. We are profoundly grateful for this act of kindness, which makes a significant difference in the lives of the children we serve.”

For many at Bourn View, the initiative holds deep meaning. With team members and residents who are parents themselves, supporting disadvantaged or poorly children is a cause close to their hearts.

Sarah Knight, Deputy Manager at Bourn View, shared her thoughts on the initiative, “As a home, we feel deeply honoured to support these charities through our wish tree. Each wish is a reminder of the strength of compassion and how it can bring hope and comfort to those who need it most.”

Grace Pritchard, Client Liaison Manager, said, “We have been overwhelmed by the generosity of our local community, team members, and resident families, who have gone above and beyond to make all these children's wishes come true and help their Christmas be a little bit brighter.”

Jenna Hughes, Home Manager, “Christmas is truly a magical time for children and their families and helping to bring joy to those in need is truly a pleasure for us at Bourn View.”

This partnership has not only delivered gifts but also created a sense of connection and shared purpose across the community. Bourn View looks forward to continuing this initiative in future years, ensuring that compassion and generosity remain at the heart of its festive celebrations.

Santa Lights Up Bridgwater Nursing Home Residents at Avalon Nursing Home in Bridgwater were delighted to witness a very twinkly sleigh with Santa Claus on board pulling into their car park - complete with smoke, lights and music - courtesy of Vagabonds Carnival Club.

Vagabonds is a long-standing club is made up of a dedicated group of volunteers who pour immense effort into creating dazzling parade floats for the Somerset Carnivals, and also spread happiness locally with visits to a range of locations over the festive period.

Lisa Priddice who leads the activities team at Avalon said: “There was such an excited atmosphere with residents, staff and friends all outside awaiting Santa’s arrival.

“We wrapped up warm, but fortunately the weather was on our side.

“Santa came down from the sleigh to greet our ladies and gents and wish them all a merry Christmas.

“To their absolute delight, he then came indoors and walked around shaking hands and generally spreading Christmas cheer.

“Residents and staff all enjoyed themselves a lot - not least the chocolates, mince pies and hot drinks we shared.

“Special thanks to Vagabonds’ chair Dave Redwood, and members Carla Hooper and Amy Parsons for making the visit possible.”

Sunderland Care Home Residents’ Christmas Wish Comes True Two residents from Archers Court Nursing Care Home in Sunderland had their Christmas dreams brought to life last week after enjoying a VIP visit to a festive horse dressage show at Washington Riding Centre in Washington, Sunderland.

Lifelong horse lovers Peter Jefferson and Kathleen (Kath) Barrass were “absolutely over the moon” when colleagues at the home arranged the special outing, allowing them to meet the horses, enjoy the parade and relive treasured memories from their past.

Peter’s passion for horses began at a young age. As a boy, he cared for his neighbour’s horses before buying his own and keeping them on his allotment. Kath’s love of horses started through attending race days with her older brothers, and she later went on to buy her own horse, Rosie.

The pair quickly formed a close friendship through their shared interests. The care team at Archers Court even traced where Rosie was stabled and supported Kath and Peter to visit her regularly until her passing earlier this year.

Sharon Easterbroook-Smith, Home Manager, explained, “Knowing their love for horses and how much

they had been missing seeing them in person, we decided to organise a festive, trip for the duo. Peter and Kath were instantly thrilled when they learned of the outing. Their faces lit up the moment they heard they would be meeting the horses and watching the dressage. It was a real highlight for everyone involved.”

During the visit, Peter and Kath enjoyed stroking the horses, sharing stories with other attendees and reminiscing about the animals they once cared for. The festive atmosphere, along with the familiar sights, sounds and smells of the stables, brought a strong sense of joy and nostalgia.

Both residents, who live with dementia, experienced meaningful moments throughout the day. The visit forms part of Orchard Care Homes’ Reconnect Dementia Care Strategy, which focuses on helping people stay connected to their identities, passions and life stories through personalised, experience-led care.

Jackie Smith, Deputy Home Manager, added: “This is exactly what Reconnect dementia care is all about giving people true moments of joy, confidence and belonging. Seeing Kath and Peter smile, laugh and reminisce so naturally was incredibly special.”

Children From John Moore Primary School Sing To Care Home Residents Heavenly voices rang out at Ashchurch View as the community came together to celebrate Christmas with a carol concert.

Staff and residents at Barchester’s Ashchurch View care home, in Ashchurch, Tewkesbury, got in the Christmas spirit by inviting the community to come and join in with a carol concert to sing some festive Christmas favourites. The singing was led by children from John Moore Primary School.

every single one of them to a sweet treat.

General Manager, Samantia Deflorimonte- Rose said: “We are so lucky to have such a fantastic community here at Ashchurch View.

Singing Christmas carols is such a lovely tradition, I’m so glad we could invite our friends and neighbours to come and join in us.”

One of the residents at Ashchurch View said: “I love to sing

The children shared Christmas stories and jokes with residents,

Christmas carols so it was wonderful to hear all my old favourites

they enjoyed freshly baked cookies by head chef John, and as they

sung so beautifully by the children, there really is nothing better

were leaving Ashchurch View’s Resident Ambassador Mary treated

than a good old singalong!”

PAGE 18 | THE CARER DIGITAL | ISSUE 269

Bayleaf Care Home Surprise Resident With Concert Trip Resident, Joyce Walters, from Bayleaf Care Home in

attend the dress rehearsal for the Riverport Singers’ Christmas

Huntingdon has always enjoyed being involved in singing

Concert at the Corn Exchange in St Ives, it was quickly agreed

groups so staff at the home made sure that she had the chance

that this was something that Joyce simply had to attend.

to attend a very special Christmas Concert.

In response to this wonderful surprise, Joyce, said: “I was so

Despite only living at Bayleaf Care Home since the beginning

happy when I found out about the concert. It is such an amazing

of November, Joyce is already beloved by staff and residents

feeling to know that such a loving group of people care so much

alike. Staff at the home were delighted to be a part of making

about me.”

Joyce attending the concert a reality, as they knew how much it

Katie Wilkinson, General Manager at the Bayleaf Care Home,

meant to her, and they all wanted to be there to see the smile

said: “We believe that every moment is worth cherishing. We

on Joyce’s face when she returned back to Bayleaf.

want everyone we care for to know how important they are to

Staff found out about Joyce’s love for singing soon after she arrived at Bayleaf and when the home received an invite to

us here at Bayleaf. It was wonderful to see how happy Joyce was – and the staff loved being a part of this as well.”

The Christmas Lights Of Love Were Shinning Bright At Orford House Residential Care Home In Coulsdon At Orford House, the Coulsdon-based residential care home run by charity, Friends of the Elderly – which is celebrating its 120th Anniversary this year – the care team has hosted its second poignant Christmas Lights of Love memorial celebration of love, life, happiness and remembrance for families of residents who are no longer with them.

The care team welcomed relatives and friends of past residents to the heartfelt commemorative evening which took place on Monday 15th December. Current residents and their family members also joined the gathering to celebrate, remember and reminisce about the lives and loves of those who are no longer with them.

“The Christmas Lights of Love was a beautiful and moving occasion,” said Michelle Kennet, the Registered Manager at Orford House. “It was extremely special for us all to come together and not only remember, but celebrate, the memory of the residents who have sadly passed away over the years.”

“This is the second year we have hosted The Christmas Lights of Love,” continued Michelle. “Christmas can be hard for those who have lost loved ones and bring back strong feelings, coupled with old and happy memories. We totally understand and appreciate this, which is why we began the annual celebration.

“At Orford House we really are a family. The care team members and I are still close to all the relatives of our past residents so, to be able to bring everyone together to remember and express feelings and emotions - and most of all - celebrate our past residents in a happy environment is a wonderful thing to be able to do.”

The Christmas Lights of Love evening began at The Christmas Lights of Love Memorial Tree, where the residents and family members of past residents wrote messages of love to their lost loved ones on angel-shaped displays, then hung them on the tree.

“Once the tree was adorned with all the personal messages, The Reverend Father Peter Mansfield from St Aidan’s Catholic Church said the ‘Prayer of the Faithful Scripture Reading Souls of the Faithful Departed May They Rest in Peace’. It was a touching and poignant Remembrance Service which was followed by a joyous Carol Concert which everyone thoroughly enjoyed,” added Michelle.

“One of the lovely gifts of Christmas is the gift of being able to create meaningful and personal traditions which honour and respect the absence of lost relatives,” said Mary Bradley, the Activities Coordinator at Orford House. “The thoughtful and reflective, but cheerful Christmas Lights of Love event, was a warm-hearted and loving gathering and really was an ideal way for relatives to remember their loved ones and the happy Christmases they shared amongst friends.”

“The Orford House Care Team and I are very grateful to all the relatives who came along and hope that in some small way, The Christmas Lights of Love evening gave them peace and happiness,” concluded Michelle.

Amazing Support Shown To Penarth Home As Community Rallies Round To Raise Thousands During Christmas Fayre A Penarth home received some amazing support from its community during their Christmas fayre.

MHA Morel Court managed to raise a whooping £2724.12 from their annual Christmas fayre.

More than 50 guests attended the fayre, which was packed full of various stalls to keep them entertained.

Santa's Grotto, which was set up in the summer house, was extremely popular, especially with the younger visitors.

The money will go straight into the home's amenities fund, from which the home is planning to arrange some trips as well as planning some Seize the Day activities.

MHA Morel Court provides residential care for 36 residents.

Dawn Parsons, activity coordinator at the home said: "This is the first Christmas fayre I have been involved with here at MHA Morel Court and what a fantastic result it was.

“Prior to working for the home, I had heard from my friends and colleagues about the fayres held

by Morel Court and how popular they were.

“This does come with added pressure and expectations, but I think it's safe to say our reputation has been kept intact.

“The atmosphere throughout the event was fantastic, the visitors were really engaged with what was going on and spent a good amount of time at each stall.

“It was lovely to see them chatting away with our residents and staff members, and that's what events like this are about.

“We are very proud of the support shown to us, and to raise the amount we did is an amazing feat.

“The generosity shown to us, especially during such a tough time like Christmas is something we are all very grateful for here at MHA Morel Court.”

‘Tis The Season To Be Jolly At Local Care Home Barchester’s Tewkesbury Fields care home, in Bushley got in the Christmas spirit by hosting a Sunday morning Christmas celebration for residents, families and the wider community.

Tewkesbury Fields Christmas celebration was in full swing with live entertainment, classic car display, and the main man himself Santa called by. Everyone enjoyed breakfast baps, warm mince pies and mulled wine.

General Manager, Phillip Allwright said: “Christmas really is the most wonderful time of the year and our fantastic residents love to get festive so we’ve pulled out all the stops. It is so lovely to see them all getting into the Christmas spirit, it’s definitely my favourite time of year.”

Ann, resident at Tewkesbury Fields said: “It has been a lovely day. It was wonderful to see everyone go to so much effort to get into the Christmas spirit. I really enjoyed “The singing and dancing”.

THE CARER DIGITAL | ISSUE 269 | PAGE 19

Chartwell House Hosts Fourth Annual Festive Food Pantry to Support Local Families On Saturday 13th December 2025, Chartwell House by Boutique Care Homes, hosted a much-loved community initiative delivered in partnership with the Parish of St Laurence and Newington Primary School.

Now a cherished tradition within the Ramsgate community, the Festive Food Pantry continues to provide vital support to local families experiencing food poverty during the festive season, offering essential food items and festive items, as well as providing a powerful sense of togetherness.

Since its launch in 2022, the Festive Food Pantry has supported over 100 families, and this year alone, approximately 100 families were able to access support thanks to the generosity and dedication of the local community.

This year’s event was a true reflection of community spirit as volunteers from Chartwell House worked alongside Anna Chaplaincy Judith Andrews, with the honour of welcoming The Rt Revd Rose Hudson-Wilkin, The Bishop of Dover, who volunteered on the day and shared their admiration for their unity shown across the Ramsgate community.

The Rt Revd Rose Hudson-Wilkin, The Bishop of Dover, shared, “I was deeply moved to see families coming and selecting items from the ‘Festive Food Pantry.’ This action of providing this pantry would have made a real difference to the lives of many, taking away the worry of not having enough on the table over the festive period. Well done to the organisers for their compassion and thoughtfulness. Christmas blessings to all."

Local MP Polly Billington also attended to show her support by donating to the Festive Food Pantry and reinforcing the importance of initiatives that directly support families when they need it most.

The success of the pantry was made possible through the kindness of many local companies and individ-

uals who donated food, festive treats, and gifts.

A heartfelt thank you to ASDA, Tesco Manston, Tesco Express Herson Road, Cross Roads Care Kent, SJC Construction, Thanet Earth, EKC Broadstairs, G4S Patient Transport, Boutique Care Home, and Friends and Families of Chartwell House. These donations ensured families could select presents for their loved ones this Christmas, a small meaningful way to help restore joy during these challenging times.

Looking ahead, donations made on the day will also contribute to a dedicated fund being created by the Newington Primary School, aimed at continuing support for families living with food poverty beyond the festive season.

Residents at Chartwell House played an important role as they prepared bags of sweets for children attending the pantry, a kind gesture that brought festive cheer and reminded everyone that kindness comes in many forms.

The day would have not been possible without the dedication of the Chartwell House team; Diane, Holly, Jude, Lauren and Stuart who volunteered their time and energy, working alongside Anna Chaplaincy Judith Andrews from the Parish of St Laurence to ensure the pantry ran smoothly.

Jude Coveney, Admissions Manager at Chartwell House reminds us that, “Initiatives like the Festive Food Pantry are important because they go far beyond providing food. They offer reassurance and a reminder to families that they are not alone. Being able to support the local community in a meaningful way is something we’re incredibility proud of at Chartwell House.”

At Chartwell House, moments like these reflect when people come together, small acts of kindness can make a life-changing difference to a community.

Foley Grange Care Home Hosts Magical Victorian Christmas Market in Kidderminster HC-One’s Foley Grange Care Home in Kidderminster was filled with festive cheer this December as it hosted a magical Victorian Christmas Market on Saturday 13th December.

Residents, their families and members of the local community stepped back in time to enjoy a traditional Victorian-style celebration, bringing together people of all ages for a heartwarming afternoon. Guests enjoyed an afternoon full of delicious festive refreshments, local stalls and a variety of home-made goodies, all prepared and hosted by the dedicated Foley Grange team.

A highlight of the afternoon was a visit from Santa Claus and his elves.

Members of the community were able to visit Santa’s grotto, meet Santa himself and receive a special goody bag, much to the delight of younger visitors. The grotto proved hugely popular with families and helped

everyone get into the festive spirit, creating lasting Christmas memories.

The market provided a joyful opportunity for residents to socialise with loved ones and neighbours, reinforcing Foley Grange’s strong links with the local community and celebrating the spirit of Christmas together in a truly memorable way.

Beth Phillips, Front of House Manager at HC-One’s Foley Grange Care Home, said: “It was wonderful to see our residents, their families and the local community come together to enjoy our Victorian Christmas Market. The atmosphere was fantastic, and the smiles on everyone’s faces made all the hard work worthwhile. We’re so proud of the team for creating such a special and memorable afternoon for everyone involved.”

Care Home Colleagues And Residents Raise Thousands Travelling The Distance To The North Pole Colleagues and residents from Leven Beach Care Home in Leven have joined Meallmore care home colleagues and residents from across Scotland to collectively raise £2,260 for charity after virtually travelling 4,800 miles in a week – the distance from Meallmore’s first home in Inverness all the way to the North Pole and back again.

400 colleagues and residents from Meallmore’s 27 care homes across Scotland joined in the challenge, to raise money for Cash for Kids – Mission Christmas, supporting children and families across each local community. Alongside raising funds, the homes also accepted toy donations, giving colleagues, families, and visitors another way to spread a little festive kindness.

The original challenge was to travel the distance to the North Pole from Inverness – 2,250 miles – but the final distance travelled was more than twice the journey, with a total of £2,260 raised and 250 gifts donated.

Working together, participants walked, jogged, wheeled and pedalled to reach the goal – complete with Christmas costumes and companions to keep spirits bright. Innovative ways to clock the miles included hand-held bauble passing; stationary cycling using adapted chairs; decorating windows from inside and group craft sessions – allowing all residents to participate happily, meaningfully and safely.

Each of the Meallmore care home challengers logged their daily miles, which were shown on the ‘North

Pole progress map’, with updates shared across the Meallmore family to keep everyone connected and motivated. With daily prizes for an array of categories, including best dressed team, most festive spirit, best activity and best decorated space, the teams worked together whilst creatively competing against each other.

As well as supporting children and families through Cash for Kids, the activity brought many additional benefits to residents on the lead up to Christmas, including strengthened wellbeing and connection; fun, festive activities; movement, inclusion and team spirit. It also brought the homes together for a united goal.

Cillian Hennessey, CEO of Meallmore, said: “This is another amazing result from our colleagues and residents; once again showcasing the incredible enthusiasm and spirit of our teams, as well as of our residents and local communities. It was brilliant to see the displays of creativity, camaraderie and Christmas cheer throughout the week – it filled my heart with festive joy!

“A huge well done to all those who racked up these miles in any way possible, as well as a special thank you to everyone who supported and donated. Cash for Kids is such a worthy cause, and I hope these fun activities help to make Christmas a little brighter for children and families across Scotland. Merry Christmas to all!”

PAGE 20 | THE CARER DIGITAL | ISSUE 269

Sedgley Court Care Home Spreads Festive Cheer and Community Spirit Across Dudley HC-One’s Sedgley Court Care Home in Dudley has been embracing the true spirit of Christmas with a heart-warming programme of community initiatives and festive activities throughout December.

Residents and team members kicked off the season by joining the celebrations at the Russells Hall Hospital Market & Light Switch-On, where they enjoyed joyful carol singing alongside hospital staff, visitors, and local families. Residents also took great delight in browsing the Christmas stalls, with some even treating themselves to special seasonal gifts to mark the occasion.

As part of their ongoing commitment to supporting local causes, Sedgley Court also took part in the Dudley Group NHS Charity Christmas Jumper Day Appeal on 11 December. The home encouraged everyone to wear their brightest and most festive knitwear to help raise funds for the charity’s vital work.

In addition, residents, families, and colleagues at the home have generously contributed to the Ward C2 Children’s Wish List, selecting around 30 tags from the charity gift tree.

These thoughtful donations will help bring comfort and joy to young patients spending Christmas at Russells

Hall Hospital.

Team Sedgley Court has also supported the Shoebox Appeal, preparing boxes filled with essential items and festive treats for those in need.

These, along with all other contributions, will be delivered to the Dudley Group NHS Charity at Russells Hall Hospital in time for Christmas.

These initiatives form part of Dudley Council’s Civic Engagement Programme, reflecting Sedgley Court’s dedication to strengthening community partnerships and spreading kindness throughout the festive season.

Sedgley Court Care Home is proud to stand alongside the Dudley community in helping make Christmas a little brighter for those who need it most.

Emma Chaffe, Home Manager at Sedgley Court, said: “Christmas is such a special time of year, and it means so much to our residents to be able to connect with the local community. We’re incredibly proud of everyone at Sedgley Court for coming together to support these wonderful causes. The generosity shown by our residents, families, and staff truly reflects the spirit of the season.”

Port Talbot Care Home Marks the Festive Season with Visit from Stephen Kinnock MP Plas Cwm Carw care home was decorated in all its festive marvel this week as the home played host to Stephen Kinnock, MP for Aberafan Master.

Councillor Josh Tuck (Baglan Ward) also accompanied Mr Kinnock.

Adorned with baubles, tinsel and festive lights, the colleagues and residents at the home were feeling particularly festive as Mr Kinnock took a tour of the 66-bed purpose-built care home centred at the heart of Port Talbot.

Taking in the facilities across the home including the café, cinema room and hair salon, Mr Kinnock took the opportunity to meet with the home’s residents and staff to discuss life at Plas Cwm Carw as well as the pressing issues currently facing the adult social care sector.

Later on in the visit, staff, residents and guests gathered in the lounge for what would be the festive highlight of the day as a local choir led the home in Christmas Carols. Mr Kinnock joined residents in renditions of classical carols and listened keenly to a touching piece of poetry by Frances Ridley Havergal read by one of the residents.

Mr Kinnock’s visit also allowed the government minister to witness first-hand the tireless work that colleagues at the home provide in order to deliver kind care to their residents, a service that greatly benefits

the local community across Port Talbot.

Patricia Burton, Area Director at HC-One said: “It is always a pleasure to welcome anybody from the local community into our home and this visit from Mr Kinnock will be one that our residents and colleagues remember for a long time. I know that all of our colleagues and residents will thank Mr Kinnock for taking the time out of his busy schedule to spend time with us at the home and discuss some particularly important topics in relation to the provision of adult social care in Port Talbot and beyond.”

Stephen Kinnock MP for Aberafan Maesteg said: “It was a real pleasure to visit Plas Cwm Carw care home in Port Talbot.

The warm welcome was matched only by the wonderful entertainment, from the choir’s beautiful singing to the fantastic accordion performance, it was a joy to see everyone coming together and sharing such an uplifting festive spirit.

A huge thank you to the incredibly hardworking staff who go above and beyond every single day to ensure residents receive the care, dignity and compassion they deserve. Your dedication is truly inspiring, and our community is so grateful for everything you do.”

Derbyshire Home Raises Over £360 Thanks To Christmas Fayre A Derbyshire home managed to raise over £360 thanks to their Christmas fayre.

MHA Maple Leaf House held their annual Christmas fayre which was attended by 40 guests.

There were plenty of stalls to keep visitors busy, with family members donating some generous prizes that were used for the raffle.

The total amount raised was £366.00, which the home has already put to good use, by adding to their Christmas lights collection at the front of the home.

MHA Maple Leaf House provides nursing dementia care for 48 residents.

Sheila Fowkes, activity coordinator said: “The Christmas fayre was very popular, and everyone had a great time.

“There were plenty of stalls for visitors to browse, including a handmade card

stall as well as plenty of others.

“The family members of our residents donated some great prizes for the raffle, which generated a lot of interest.

“We received some great feedback on how much everyone enjoyed the fayre, and it was lovely to see everyone enjoying themselves.

“We have already used some of the money raised to add to our lights collection in the front of the home which has been really well received.

“With the money we have left over, the plan is to arrange some entertainment during the festive season as well as new year.

“On behalf of the home, I want to thank everyone who supported the fayre and helped in making sure it was a success.”

Cinderella Extravaganza - Residents From Local Care Home Put On Their Own Pantomime Show!

Residents, staff, relatives and friends from Elgar Court Care Home in Malvern were in for a real treat when their own residents and staff put on a Christmassy theatre pantomime performance of ‘Cinderella’ at Elgar Court – “Oh no they didn’t - oh yes they did!”

Elgar Court in Malvern got into the Christmas spirit by hosting this extravaganza and this sprinkling of magic from a home full of fun and enthusiasm, gave everyone a wonderful afternoon of festive heart-warming joy of their own production of Cinderella! Residents and staff donned their fairy-tale outfits, and provided a delightful and amusing festive rendition of this magical classic and had the audience in fits of giggles!

And of course, everyone was entranced by the 6ft 4 tall fairy godmother aka Malvin the home’s Senior Care Lead, and especially Alice who's a 105 years and couldn't believe it was him!

Mince pies, mulled wine and sherry were enjoyed by all afterwards, and

the entertainers mixed and mingled with the audience.

Sheila Hunt who played Cinderella and resident in the home said: “It has been a lovely afternoon and I really enjoyed taking part. It was wonderful to see everyone go to so much effort to get into the Christmas spirit, and I definitely needed that Sherry afterwards!”

One resident commented; “It was the best pantomime production I have seen in years, the staff and residents really made me laugh!”

Senior General Manager, Sarah Cadwallader said: “We do our best to provide a wide range of activities and entertainment and Christmas really is the most wonderful time of the year. Our fantastic residents love to get festive, so we’ve pulled out all the stops. We are truly overjoyed that so many friends and residents' relatives of our home, came along to watch our production and it is so lovely to see them all getting into the festive spirit - it’s definitely my favourite time of year.”

THE CARER DIGITAL | ISSUE 269 | PAGE 21

Middle-Aged Men Lag Behind Younger Generations in Dementia Care Readiness New research from Nationwide and Dementia UK reveals how middle-aged men feel much less prepared than younger generations about the prospect of looking after someone with dementia, as many juggle family life, work and ageing parents.

The survey of 2,000 men without current caring responsibilities was conducted to better understand how comfortable men feel accessing support and the challenges they face. It comes as figures reveal that just one in four (25%) of Dementia UK’s clinic appointments are booked by men, with three quarters (75%) booked by women – a pattern mirrored on the charity’s helpline.

Dementia UK’s Admiral Nurses, run clinics from over 200 Nationwide branches across the country, offering support to anyone affected by dementia—including families, carers, and non-Nationwide customers. These free clinics have already helped more than 34,000 people through the partnership, which forms part of Nationwide’s social impact strategy, Fairer Futures.

The poll shows that 60 per cent of men aged 18-34 say they are prepared to look after someone with dementia. However, this drops to less than a third (32%) of men aged 45-54 and just 30 per cent of men aged 55 and over – life-stages where many are juggling family life, work and ageing parents. Dementia UK point to the prospect of ‘sandwich care’ – caring for someone older, disabled or ill while looking after children – can be “challenging and tiring”.

Likewise, while 69 per cent of men aged 18-34 would feel comfortable caring for someone with dementia, this reduces considerably across generations, with 44 per cent of men aged 45-54 saying they would feel comfortable, and just over a third (37%) of those aged 55 and above.

And when it comes to the prospect of talking about caring for someone with dementia, such as about their concerns and feelings, men aged 45-54 are over twice as likely (12%) to feel uncomfortable compared to those aged 18–34 (5%). Eleven per cent of men aged over 55 would be uncomfortable.

Why aren’t more men reaching out?

Among men surveyed who feel uncomfortable seeking support, the most common reasons are:

Not being used to talking about feelings: 40% Not wanting to burden others: 30% Preferring to keep emotions private: 30% Feeling embarrassed: 27% Unsure who to turn to: 26% Worrying people might think they’re not coping: 26% The top five worries men have about becoming a carer: Impact on mental health: 51% Impact on physical health: 44% Changes to living arrangements: 43% Legal responsibilities and healthcare decisions: 40% Financial strain: 39% Steven Bozic, Clinics Admiral Nurse at Dementia UK: “Our clinic programme, in partnership with Nationwide Building Society, has enabled us to reach thousands of people across the country who need the support of a dementia specialist Admiral Nurse, but we know many struggle to reach out to access this vital support, particularly men where stigma and fear of judgement is prevalent.

“People in middle age are more likely to face challenges around taking on a caring role for someone with dementia as they have additional responsibilities such as young children or financial pressures such as a mortgage. Caring for someone who is older, living with a disability or is ill while looking after your children is known as ‘sandwich care.’ Balancing dual care roles can be challenging and tiring.

“We urge anyone impacted by dementia to find out about the support available to them. Caring for someone living with dementia can be exhausting, so it’s important to lean on support networks and to look after your health and wellbeing. No one should have to face dementia alone.”

Charlotte Kensett, Director of Social Impact and Customer Experience for Nationwide, said: “At Nationwide, we want to make sure no one faces dementia alone. We’re encouraging anyone affected by dementia, whether you’re worried about a loved one or stepping into a caring role yourself to reach out for support. You can speak to a specialist Admiral Nurse in one of our branches hosting clinics or on the Dementia UK helpline – 0800 888 6678.”

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PAGE 22 | THE CARER DIGITAL | ISSUE 269

New Umbrella Company Legislation – Through A Healthcare Lens

By Martin Innes, Board Director of Payroll Compliance Authority (PCA), a not-for-profit accreditor of umbrella companies, and Chief Digital Officer within the NHS. Imminent and long-awaited legislation to protect contract workers is coming in 2026. Its impact will span many sectors with a troubling lack of awareness among many stakeholders that need to consider potential scenarios and prepare.

Healthcare is one such sector.

WHAT’S COMING? As first announced in the 2024 Autumn Budget, a new piece of legislation is targeting disguised remuneration tax avoidance schemes run by a minority of payroll suppliers – known as umbrella companies - that employ contract workers on behalf of recruitment agencies.

Lack of sector regulation has led to a proliferation of fraudulent schemes and activities by a small number of umbrella companies, including incorrect tax deductions, pay skimming, and withholding of holiday pay. These activities undercut honest umbrella companies, put workers at risk of unexpected tax bills, and prevent significant sums of money owed from reaching HM Treasury.

From April 2026, recruitment agencies will be responsible for accounting for Pay As You Earn (PAYE) and Class 1 National Insurance (NIC) on payments made to workers supplied through umbrella companies. In some cases, ‘end clients’, for example a nursing home or hospital, may engage an umbrella company directly, without an agency in between, and in this case, the new measure will make these end clients liable.

The rationale is that agencies and end clients are in control of which umbrella companies enter the supply chain and so this move will urge them to tighten up due diligence processes to ensure that they only work with honest and compliant firms. The new measure is projected to protect billions of government revenue. It will also protect workers from unexpected tax bills after coming onto the books of non-compliant operators and restore a level playing field so that unscrupulous operators can no longer undercut compliant umbrella companies.

The legislation being introduced will mean employment agencies or end clients are joint and severally liable for any amount required to be accounted for under the PAYE provisions where an umbrella company forms part of a labour supply chain.

IS LEGISLATION GOOD FOR HEALTHCARE?

Health and social care are known for having a sizeable contract workforce, the subject of much scrutiny and debate. Of this workforce, at least 10,000 people are paid through umbrella companies.

There is a public perception of contract work being for ‘expensive’ roles. This is a misconception, in health and social care many contractors are frontline, critical care workers often on lower salary brackets and much more financially vulnerable should they get caught up in non-compliant payroll schemes. For these workers, legislation will protect them from risk.

Legislation is also a good move for the more than 700 recruitment agencies that support the sector. It will tighten up supply chains, and compliant umbrella companies will no longer be undercut by unscrupulous competitors.

Legislation means HMRC will collect the correct taxes owed, and more money in public coffers means more funds available to invest in healthcare.

RIPPLE EFFECTS As with any legislative shift, there will be consequences. With agencies targeted by NHS spending cuts, a potential scenario is a greater push away from recruitment agencies to rely even more on temporary ‘bank staff’, run directly by individual Trusts or their partners.

There are several potential risks. Firstly, workers not included on staff banks may be lost, something the UK healthcare system can ill afford. Secondly, staff banks generally only supply individual Trusts or healthcare providers, whereas agencies provide workers for multiple different providers. Where urgent staffing needs arise, the resource pool would be dramatically reduced in the absence of agencies.

Equally, recruitment agencies under pressure from rising costs and less business may also absorb this by pushing down contractors’ pay to offset the increased costs.

What is crucial, is for agencies and any healthcare organisations that engage umbrella companies directly to thoroughly review their suppliers, due diligence procedures, and paperwork on an ongoing basis, including regular training, to protect against non-compliant operators.

THE OPPORTUNITY The proof will be in the metaphorical pudding. Legislation presents an opportunity for agencies to double down on their supply chains and push for growth after a period of contraction. It’s a chance for umbrella companies to demonstrate their unequivocal compliance, such as through reputable accreditation. For our valued healthcare professionals, it should offer greater protection for their hard-earned pay.

It is also an opportunity for complete transparency from all stakeholders, including accreditors, with a chance to level the playing field so that honest and compliant businesses are not limited by frameworks and they continue to provide a vital service to our health and social care providers and support all of us.

Karuna Manor Care Home Spreads Joy with “Cake for Kindness” Community Event Karuna Manor Care Home proudly hosted a heart-warming “Cake for Kindness” event, bringing together residents, care staff, and community volunteers to spread joy through baking and generosity. The initiative saw residents prepare, bake, and decorate 120 cupcakes, which were later donated to London Community Kitchen and Jalaram Temple, London, supporting their ongoing efforts to serve the local community.

The event was designed to promote wellbeing, creativity, and meaningful engagement among residents, while strengthening connections with local organizations. Baking, a familiar and enjoyable activity for many residents, provided a therapeutic and social experience that encouraged teamwork, conversation, and shared purpose.

In preparation for the event, residents were actively involved in planning and decision-making. With support from the care team, they selected Flavors, discussed decoration ideas, and organized tasks based on individual abilities. This inclusive approach ensured that every resident could participate in a way that felt comfortable and rewarding.

Adding to the spirit of collaboration, volunteers from London Community Kitchen joined residents on the day to provide hands-on support and encouragement. Their presence fostered a strong sense of partnership and intergenerational connection, turning the care home kitchen into a lively hub of creativity and kindness. Together, residents and volunteers mixed ingredients, baked cupcakes, applied colourful icing, and carefully packaged the finished treats.

“The Cake for Kindness event was about much more than baking,” said by Payal Chhabra (Home Manager) from Karuna Manor Care Home. “It was about giving our residents a sense of purpose and pride, while reminding them that they play an important role in the wider community. Seeing everyone work together was truly inspiring.”

The successful completion of 120 cupcakes was a moment of celebration for all involved. Residents expressed a deep sense of satisfaction knowing that their efforts would benefit others. Many shared fond memories associated with baking and spoke about how meaningful it felt to contribute to a charitable cause.

Following the event, the cupcakes were donated to London Community Kitchen, which supports individuals facing food insecurity, and Jalaram Temple in London, known for its community service and charitable outreach.

The donations were warmly received, reinforcing the positive impact of community-led initiatives.

The Cake for Kindness event reflects Karuna Manor Care Home’s ongoing commitment to holistic care, community engagement, and social responsibility. By creating opportunities for residents to give back, the care home continues to challenge stereotypes around ageing and highlights the value of compassion, connection, and shared humanity.

Karuna Manor Care Home looks forward to building on the success of this event by organizing more initiatives that bring residents and the community together through acts of kindness.

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A fall can dramatically change someone’s life. Rapid assistance after a fall — or, even better, preventing a fall altogether — is invaluable. It is crucial for older adults, but equally vital for caregivers who are committed to ensuring safety, comfort and independence. The moment a fall occurs, Nobi sends an immediate alert to care staff, creating the peace of mind that every incident will be seen and acted upon. “Long lies” and their harmful consequences belong firmly in the past. With Nobi’s intelligent prevention and detection working in the background, caregivers can focus on warm, meaningful and person-centred care.

From its very beginning, Nobi has carried one clear vision: to make care environments places where safe-

ty feels natural, dignity feels effortless, and ageing is embraced rather than feared. The Nobi Light was the first proof of that vision. At first glance, it looks like a simple design light — yet within it, Nobi redefined fall detection, fall prevention and smarter care. It showed that technology does not need to look technical. It can disappear into everyday life, becoming part of the environment while quietly transforming it.

Today, the Light remains at the heart of everything we do. Around it, Nobi is building the Nobi Care Flow: a connected layer where people, technology and routines work together effortlessly. This care flow gives residents a greater sense of safety, offers caregivers more time and peace of mind, and provides leadership with clarity to run safer, more efficient communities. All intelligence, integrations and software are included, making Nobi one of the most cost-efficient and impactful upgrades in elderly care.

Nobi is more than a smart light.

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PAGE 26 | THE CARER DIGITAL | ISSUE 269

Why Supporting Migrant Carers and Nurses is an Economic Imperative Oliver Kent-Braham, Co-Founder and CEO of Marshmallow (www.marshmallow.com) – a car insurance provider for newcomers to the UK – explores what is required to overcome the hidden financial challenges faced by the workforce that keeps the NHS and social care system running As this audience well knows, the UK’s health and social care system is under immense strain.

Chronic staff shortages, rising patient demand and stretched budgets have created a situation where services are under constant pressure.

The health and social services sector is the single largest employer of foreign-born workers in the UK. One in three care workers, and over a quarter of nurses in England, are born outside the UK. We all know that without them, the NHS and our care infrastructure would simply not function.

However, many of these workers still face barriers to financial inclusion that limit both their personal and professional potential. This is more than a workforce issue, it’s an economic one.

A SYSTEM UNDER STRAIN

The UK is already grappling with over 100,000 vacancies across health and social care. As a result, there are more delayed treatments, a growing patient backlog and an increasing reliance on agency staff, costing the NHS billions of pounds every year. At the same time, our population is ageing rapidly, with demand for carers and nurses only set to increase in the coming decades.

Against this backdrop, migrants are playing a vital role, particularly in this sector. These workers underpin our frontline services. They make sure patients receive care, hospitals can function and care homes can continue to operate.

As newcomers to the UK, migrants make a huge contribution. But while we depend on them, the UK’s financial system largely ignores them. We regularly hear from our customers that they are not given access to essentials like fair insurance, loans, or credit. This blocks them from being able to set up their lives, whether it’s driving to work, buying a car, renting a house, applying for a mortgage, or getting a phone. Time and time again, we hear: “Here, I faced a lot of challenges. It wasn’t that I wasn’t prepared, I was prepared, but the system made it difficult.”

And this isn’t because they are high-risk customers, but because financial providers in the UK do not take into account their credit or employment history from abroad. In practical terms, for example, this means a driver with 10 years’ of experience in their home country is treated as if they are a brand-new driver in the UK.

UNLOCKING THE WORKFORCE’S FULL POTENTIAL Supporting a modern day workforce means creating fit-for-purpose solutions that reflect differing circumstances. For example, insurers and lenders could recognise overseas financial histories and employment records, allowing migrant staff to access fair car insurance, home insurance and credit. Care employers could also provide guidance and support to navigate these systems, helping staff secure stability outside of work.

Getting this right benefits the UK’s health and social care system as a whole. A more financially secure workforce is less likely to leave, reducing reliance on costly agency staff, cutting recruitment pressures and keeping patients’ care consistent. In turn, this strengthens the NHS and care infrastructure while supporting the wider economy.

THE BARRIERS HOLDING US BACK

However, the challenges in the path are complex and deep-rooted. Outdated financial systems continue to lock people out. If you arrive from overseas, you may have a decades-long financial history, but in the UK, it can often be of little value. This creates a domino effect: without credit, it’s harder to rent or secure housing; without insurance, it’s harder to get a car; without a car, it’s harder to get to work.

Failing to address these barriers comes at a real economic and social cost. NHS staff shortages already run into billions annually, and as care needs grow, barriers faced by migrant workers to access fair financial services make it harder to fill the gap. Without technology and processes that recognise their histories and support their integration to life in the UK, workers struggle to settle, plan ahead and remain in their roles.

BUILDING A STRONGER FOUNDATION

The opportunity lies in setting this workforce up for success. That means tackling the hidden barriers to financial inclusion and ensuring migrant carers and nurses are fully integrated into systems that enable stability and growth.

Technology can play a key role in making this possible. Digital tools and data-driven solutions can assess financial risk more fairly. Recognising overseas employment and credit histories can provide accessible products such as car and home insurance, loans and credit-building support. Online platforms can streamline applications and reduce bureaucracy. They can also offer guidance tailored to the unique challenges migrant workers face, making it easier for them to settle, plan ahead and remain in their roles long term.

Giving access to fair financial services strengthens the workforce, reduces reliance on costly agency staff and ensures patients receive consistent, high-quality care. Supporting those who support us isn’t just the right thing to do; it’s the foundation of a sustainable healthcare system and a resilient UK economy. If we want a care and health system fit for the future, we need to start by giving the people at its heart the support they need to build secure lives here in the UK. For more information or to secure a quote please visit www.marshmallow.com

THE CARER DIGITAL | ISSUE 269 | PAGE 27

UK is Unprepared for an Ageing Society, Facing Increasing Costs and a Shrinking Tax Base Successive governments have failed to focus on the issues raised by an ageing society. Raising the State Pension Age, which governments of all hues have tried, is not a solution as many people in their 50s and 60s leave the workforce much earlier. The Government must prioritise measures to incentivise people in their mid-50s to mid-60s to remain in or return to work.

Even higher levels of immigration, which may be too large for many voters, would not be sufficient to address the challenges an ageing UK faces. Efforts to raise fertility rates in other countries have largely failed and would likely fail here too.

Discussions about an ageing society, driven by both declining fertility and rising life expectancy, focus too much on the issues faced by old people today. In fact, the challenges will be felt most acutely by those who are young today. People born now and in the recent past stand to live much longer lives than previous generations, so they will need to retire later and save more to ensure they don’t run out of money in their later years. They will need to rethink their approach to life-course planning.

There is widespread ignorance of how much it costs to retire.

The Government should consider an education campaign on this issue and find out if the UK’s financial services sector is suitably organised to provide for the population as it ages.

As part of the drive to increase the proportion of mid-50s to mid-60s who stay in work, the Government should look at the tax system and eliminate any cliff edges in public service pensions. As well as improving the UK’s fiscal position this will help prevent the expected increase in pensioner poverty if the age at which people stop working is not postponed. Measures are also needed to encourage more young people to enter the workforce.

These are among the conclusions of a new report, ‘Preparing for an ageing society’, published t by the cross-party House of Lords Economic Affairs Committee: • The OBR forecasts that “on current policy settings” the fiscal challenges posed by an ageing society would push borrowing above 20 per cent and debt above 270 per cent of GDP by the early 2070s.

• The UK’s dependency ratio is forecast by the OBR to increase from 31 per cent to 47 per cent of the population over the next 50 years without major changes. This raises the challenge of funding state pensions, healthcare and the welfare costs of the older population from taxation raised on a reduced proportion of the population in employment.

• One of the factors that plays a role in determining people’s workforce participation is caring responsibilities. The crisis in adult social care, which the committee published a report on in 2019, remains a scandal and the committee urges the Government to address this urgently. However, the reality is an ageing population is likely to require more care workers, which inevitably means fewer workers available for other productive sectors of the economy.

• Age discrimination may also reduce the number of over 50s

working, but the committee heard evidence that the most damaging form of age discrimination may be self-directed, with older workers operating under a mistaken impression of its extent and therefore limiting their own decisions.

• There is no evidence of systematic differences between older and younger workers as far as productivity is concerned in the majority of types of work.

• There is a growing gap between life expectancy and healthy life expectancy. The committee heard evidence that almost a quarter of people over 50 who leave work before they want to or should, do so because of unsupported health needs. The Government should set out the policies it has in place to narrow this gap, and the specific impacts it expects those policies to have.

• The Government response to the rise in the old-age dependency ratio seems primarily focused on improving productivity.

The difficulties successive governments have had in raising productivity, as well as the scale of the fiscal challenge of an ageing society, mean that this cannot be the sole policy focus.

Lord Wood of Anfield, Chair of the House of Lords Economic Affairs Committee, said: “People are having fewer children and living longer and successive governments have simply not focused on the seismic effects a rapidly ageing population will have on our economy and society.

“Raising the state pension age, which saves the Government money, but increases pensioner poverty as many people have already stopped working by their sixties, is a red herring. Getting more people in their fifties and sixties to stay in or return to work is key.

“To successfully confront this challenge the approach to financial management of today’s and tomorrow’s young people will need to change. They will need, from a much earlier stage in their lives, to plan and prepare to work longer and save more.

“The lack of a published strategy or forum for discussion on this topic demonstrates that this serious, but long-term, issue is not be taken seriously enough. The Government needs to begin addressing the impact of ageing now so that all age groups can live better and longer lives.”

Care UK Becomes Second Largest Provider Following Major Acquisition Care UK has significantly expanded its operations after assuming management and care provision of all homes previously operated by Aria Care and Danforth Care Homes, effective 18th December.

The move positions Care UK as the second largest care provider for older people in the UK, adding more than 12,000 beds to its portfolio and expanding its footprint to over 250 homes across England, Scotland and Wales.

The transition sees approximately 15,000 staff members joining Care UK’s workforce, including Operations Directors Karl Dawson and Daren Dalmedo, who previously held senior positions at Aria Care.

Andrew Knight, Chief Executive Officer of Care UK, emphasized continuity of care as the organization’s primary focus during the integration process.

“My team and I have the utmost respect for everything that Aria Care and Danforth Care Homes have achieved over the years, and we are proud to be a part of their ongoing journey,” Knight said. “Our strong values and dedication to care quality will

complement those pre-existing within the two providers.”

He added that ensuring residents and their families continue to receive exceptional care and support remains the top priority throughout the transition and beyond.

Care UK brings more than 40 years’ experience in delivering care for older people and maintains some of the highest care quality ratings in the sector. The organization has received numerous industry awards for its standards of care provision.

The expansion represents one of the most significant consolidations in the UK care home sector in recent years.

PAGE 28 | THE CARER DIGITAL | ISSUE 269

Navy Veteran Receives WWII Medal 80 Years After Conflict Ended A WWII veteran has received an early Christmas present – the War Medal 193945.

Janet Patterson was given the medal by her children Gill and David, who applied for it on her behalf over 80 years after the conflict ended, and 80 years after she left the Armed Forces.

They believe the 102-year-old is one of the last living people to receive the medal.

Janet, who served in the Women’s Royal Naval Service, was presented with the medal by her daughter and son, on 16 December at Royal Star & Garter in Solihull, where she now lives.

Also present on the day was her daughter-in-law and granddaughter. The Home marked the special occasion with afternoon tea.

The great-grandmother was a Wren from 1942 to October 1945. She was a film operator, working on projectors which showed educational and instructional films to new Naval recruits as part of their train-

ing.

Janet’s husband Dennis also served in the Navy. The couple met during WWII while both stationed at HMS Glendower in Pwllheli, Wales.

Despite being eligible for the War Medal 1939-45, neither Janet nor Dennis applied for it. Dennis died in 2021, aged 98.

Gill said: “It was typical of my parents not to apply for the medal, they probably thought they weren’t worthy of it. But in October this year it was 80 years since Mum came out of the Armed Forces, and we thought she deserved to have the medal – even if it is 80 years too late!”

She continued: “We think Mum must be one of the last living people to receive this medal. She’s an incredible person, and we’re so proud of her.”

Janet said: “This is a big surprise. I never thought I would get a medal and now I have. I just need to wait for the right opportunity to wear it. I’m so grateful to my family for ordering on my behalf.”

Anenta Urges Action To Protect Care And Nursing Home Staff From Dangers Of Hazardous Medical Waste A new academic report from the University of Oradea has placed a spotlight on the urgent need for the adoption of better prevention, training, and safer treatment technologies to reduce harm from the growing volume of healthcare waste produced worldwide, says leading independent healthcare waste management company, Anenta.

Shedding light on hazardous medical waste and its rising risks to clinical staff, healthcare workers, and those who handle medical waste, Anenta believes that the ‘Healthcare Waste Toxicity: From Human Exposure to Toxic Mechanisms and Management Strategies’ report is a sharp reminder that producers of healthcare waste need to be vigilant and diligent.

In Anenta’s view, this is particularly important in relation to the disposal of sharps, infectious, pharmaceutical, pathological, cytotoxic, and chemical waste, and applies to GPs, hospitals, laboratories, pharmacies, research centres, dental clinics, care and nursing homes.

“The findings of this study reiterate just how important segregation, governance, and training are in preventing harm to staff and the wider community,” said Kim Ormsby, Assistant Director at Anenta, adding: “It’s vital that every measure, including handling, transportation, treatment, storage, and disposal is properly understood, implemented, and audited, which is exactly why we’ve created a free e-learning module on healthcare waste to help businesses in the primary care sector.”

Covering a number of topics such as waste segregation, simplification of waste processes, waste reduction, and colour-coded containment, the 45-minute training module is accessible free of charge to care homes, and healthcare professional via the Health Education England online portal. These courses help those in the primary care sector meet duty of care obligations and ensure consistent adherence to environmental and CQC standards.

This, in turn, helps smooth the pre-acceptance and duty of care audit process, which is essential for compliance under the Environmental Protection Act 1990, and helps avoid the risk of waste contractors refusing to make collections due to instances of ‘non-compliance.’

Aided further by Anenta’s remote hazardous waste audits, which give care homes, nursing homes and producers of healthcare waste the ability to conduct compulsory duty of care and pre-acceptance audits in as little as 40 minutes, Anenta has removed the need for tedious third-party on-site audits, which can take up to 6 days. In addition to saving time, Anenta’s online solution also reduces costs by up to £800.

Combined, this process helps to ensure compliance for care homes whose staff are exposed to a range of different types of waste, includ-

ing sharps, clinical, infectious, and offensive waste.

“Protecting workers and the wider community from the dangers of medical waste is critically important,” says Ormsby. “Without consistent training and clear policies, staff can all too easily be put at unnecessary risk, which is why we work closely with care and nursing homes to ensure that their waste management processes are streamlined and effective, ensuring a safer healthcare environment for all.”

Anenta, which was awarded the Healthcare Waste Management Company of the Year title at the prestigious Healthcare Business Review Europe Awards 2025, acts as an external contract manager delivering bespoke, affordable, and professional services across recycling, general waste, saniwaste, confidential, and clinical waste streams. Managing over 450,000 collections annually from more than 20,000 locations, Anenta has saved its clients over £13 million directly, while introducing workplace efficiencies that have generated a further £35 million in savings.

Much of these savings are possible thanks to Vector, Anenta’s proprietary, multi-stakeholder system, which equips all parties in the healthcare waste supply chain with real-time updates on documentation, billing, compliance and outcomes. Highlighting inefficiencies and providing data-driven insights to improve service, delivery and operational performance, Vector ensures the delivery of fair billing practices through the analysis of thousands of invoices to identify and address any instances of overcharging.

Free training module: https://portal.e-lfh.org.uk/Component/Details/763177 Website www.anentawaste.com Contact page https://www.anentawaste.com/contact-us/ Call 03301222143

PAGE 30 | THE CARER DIGITAL | ISSUE 269

Setting the Standard: Care Home Compliance Made Simple The law is changing for care homes, but understanding your obligations has never been easier Providing both comfort and dignity to those in your care is at the core of the Care homes profession, but when it comes to both residents and their families, one of the most important things you can offer is trust.

Moving to a care home can be an emotional time for some and transparency and fairness are key in reassuring prospective residents and their families that they will be cared for with compassion and respect - This, and compliance with the law.

Earlier this year we saw the introduction of the Digital Markets, Competition and Consumers Act 2024 (DMCCA) - a landmark piece of legislation that affects business and how they are required by law to safeguard their customer with fair trading practices. These changes may sound like legal jargon, but they directly impact how care homes operate, communicate, and contract with residents.

Compliance can be complex and that’s why the Business Companion Care Homes Guidance is essential reading for anyone working in the Care Homes sector. Written by legal experts this free and easy-to-read guide will walk you through all the steps to ensure you are safeguarding your customers and operating within the law.

WHAT’S CHANGED UNDER THE DMCCA?

The introduction of the DMCCA represents one of the biggest shifts in consumer law in over a decade. It replaces the old Consumer Protection from Unfair Trading Regulations and introduces stricter rules to protect consumers from misleading or unfair practices across almost all sectors. For care homes, this means: • Clearer Pricing and Transparency: The Act bans “drip pricing” which is when unavoidable fees are hidden until late in the process. Care homes must now present the full cost of services upfront, including any mandatory charges.

• Fake Reviews and Misleading Endorsements: The DMCCA prohibits the use of fabricated or manipulated reviews. With care homes increasingly relying on their online reputation, ensuring authenticity is now a legal obligation.

• Stronger Enforcement Powers: The Competition and Markets Authority (CMA) can now impose fines of up to

£300,000 - or 10% of global turnover - for breaches. Compliance isn’t optional; it’s critical.

• and much more!

These changes underline the importance of reviewing your policies, contracts, and marketing materials. The Care Homes Guidance on Business Companion provides practical steps to help you stay compliant and avoid costly mistakes.

KEEPING CONSUMER VULNERABILITY IN MIND

Vulnerability can arise from a number of different situations and factors throughout a person’s life, such as age, health, bereavement, or financial stress. As someone working in the Care homes sector, you’re dealing with vulnerable individuals on a daily basis and recognising these factors isn’t just good practice; it’s a legal and ethical responsibility.

The Business Companion Consumer Vulnerability Guide offers checklists and practical advice to help you identify and support your residents who may be vulnerable when it comes to things like decision making and communication, ensuring your care home delivers not only compliance but compassion.

Your Go-To Resource for Compliance Business Companion is more than just a care home resource - it’s a comprehensive hub for businesses across a broad range of sectors. From selling online to handling complaints, delivery charges, and even net zero strategies, the platform covers hundreds of topics delivered to you through clear, easy-to-read guidance. Backed by the Chartered Trading Standards Institute and the Department for Business & Trade, Business Companion is free, authoritative, and regularly updated by legal experts.

Act Now The DMCCA is already in force, and enforcement powers are live. Don’t wait for a compliance issue to arise - visit Business Companion’s Care Homes Guidance today. Review your contracts, pricing structures, and communication strategies and explore the wider resources available to future-proof your business against legal pitfalls.

In a sector built on trust, staying informed isn’t just smart - it’s essential.

To find out more, visit: www.businesscompanion.info

Daventry MP Stuart Andrew Visits Pytchley Court Care Home to Meet Residents and Staff HC-One’s Pytchley Court Care Home in Brixworth, Northamptonshire, welcomed Stuart Andrew, MP for Daventry and Shadow Secretary of State for Health and Social Care, on Friday 12th December for an engaging visit that showcased the home’s commitment to compassionate, high-quality care.

During his visit to the 38-bed care home, which provides nursing, residential dementia, and nursing dementia care, Stuart Andrew toured the facility’s specialist spaces, including the hobby room, internet café, tearoom, quiet room, dining areas, lounges, and ensuite bedrooms. He spent time speaking with residents and staff, gaining insight into daily life at Pytchley Court and learning more about the importance of personalised care, stimulating activities, and meaningful relationships.

The visit highlighted Pytchley Court’s dedication to fostering a vibrant, welcoming environment where residents can thrive and remain connected to the wider community.

Susan Watson, Home Manager at Pytchley Court, said: “We were delighted to welcome Stuart Andrew to Pytchley Court. His visit gave us the opportunity to showcase the dedication of our team and the positive, engaging environment we provide for our residents. It’s always wonderful to see the interest and support from our local community and elected representatives.”

Stuart Andrew, MP for Daventry and Shadow Secretary of State for Health and Social Care, commented: “It was so lovely to visit Pytchley Court Care Home in Brixworth on Friday and to chat with Sue and all the staff and residents.

The home is beautifully decorated for Christmas, and the residents were really enjoying the entertainment that had been laid on for them that morning. The dedication of the whole team there and the dignity and kindness shown to residents remind us why supporting social care must remain a priority. Thanks to Sue for such a warm welcome.”

Back Of The Net! York Care Home Makes York City Superfan’s Wish Come True A York care home resident has scored big by watching their favourite football team play.

The team at Care UK’s Chocolate Works, on Bishopthorpe Road, gave York City superfan and resident Eileen Horsley the full fan experience.

Eileen is a lifelong fan of the team, having been born in York and watching many games in her younger years. So, when the team surprised her with York City vs Aldershot Town tickets, she was over the moon.

Eileen said: “I never thought at 92 I’d ever get the chance to do this.”

“I’ve followed this team for so many years, seen the good bits and the bad bits, so to get to see them in person again after so long was amazing. It was such a great day, I can’t believe we got to see Joel Grey score a hat trick!”

To make the visit all the more joyous, York City took the win, scoring 5-1.

As well as watching the game, lifelong fan Eileen shared her memories from years of supporting the team, including favourite players through the decades.

Eileen hung her goal on the home’s Wishing Tree, a special Care UK initiative that enables residents to revisit old hobbies and passions or try something new. Whether it’s a fish and chip supper, a skydive or watching a football match, no wish is too big or small for the team to try to grant.

Judy Wray, Home Manager at Chocolate Works, said: “Eileen is a huge York City fan, so we made it our mission to give her the opportunity to watch the team play live.

“Eileen loves watching York City matches whenever they’re shown on television, and lights up whenever she talks about the team.

“Our Wishing Tree initiative is a wonderful way for residents to share their passions and ambitions, and it’s hugely rewarding to be able to make these dreams a reality.

Eileen had a fantastic time and hasn’t stopped talking about the game since.

“I want to say a massive thank you to York City FC and the team here at Chocolate Works who helped make Eileen’s wish come true!”

In a sector built on trust, staying informed isn’t just smart - it’s essential.

NEW Guidance for Care Homes for 2026

Business Companion is here to help you stay compliant, so you can focus on what you do best - caring for others.

With the introduction of new legislation, understanding your obligations is vital to safeguard your customers and protect your business.

Business Companion's free guidance for Care Homes is here to help with practical advice you can trust.

To find out more visit: www.BusinessCompanion.info

PAGE 32 | THE CARER DIGITAL | ISSUE 269

Setting Care Homes on the Road to Net Zero As sustainability rises up the agenda for care organisations, heat is a natural target for efficiency improvement. Andy Green, Head of Technical Solutions at Baxi, discusses the importance of planning a net zero pathway and some of the achievable options for care home operators The UK’s circa 17,000 care homes may vary in size and age, but reliable heating and hot water is essential in each to prioritise the wellbeing and comfort of their residents. As this service is typically the largest user of energy in care home facilities, it’s also a good starting point for reducing operating costs and associated carbon emissions.

Let’s consider some of the achievable measures to improve the efficiency of the heating system and reduce its carbon impact

PLOT YOUR PATHWAY In our recent survey of over 400 care homes managers, budget pressures, eligibility for funding and technical understanding of achievable options were the top challenges listed when considering decarbonising heat in their buildings.

Subsequent focus group sessions also revealed that unplanned replacements are common, frequently resulting in a like-for-like distress purchase rather than enabling the care home operator to plan and implement a phased approach to net zero.

But with care homes coming under increased pressure to adopt sustainable practices in line with the nation’s wider 2050 net zero target, putting a roadmap in place is absolutely key. Fortunately, care home managers have access to heat experts like Baxi for support. We work closely with care homes first to understand the viable options for improved system efficiency and then to help them plot their unique net zero pathway.

REDUCE HEAT LOSSES The first step should always be to understand how and where energy is being used in the building.

Identifying and limiting any heat loss to the environment will not only immediately improve operating costs but can significantly reduce the size or capacity of plant required when refurbishing the system – which in turn will lower the required capital expenditure.

Practical examples might include building fabric upgrades such as roof and wall insulation, draught proofing and/or improving the thermal performance of windows and doors.

Adding lagging to poorly insulated pipework will also prevent heat losses within the system for improved performance.

Where necessary, adjust the heating controls and thermostat settings to optimise the temperature regimes and balance energy efficiency with thermal comfort.

‘HEAT PUMP READY’ Light refurbishment still accounts for much of the work in the care home sectors according to our focus group research, despite the willingness shown for embarking on heat decarbonisation projects.

If upgrading to more efficient gas condensing boilers or direct-fired water heaters, use this opportunity to prepare the heating system for the integration of low temperature heat pumps at a future stage.

Addressing the system’s distribution pipework and heat emitters will allow the system to operate more efficiently at a maximum flow temperature of 55°C (or lower), in line with Building Regulations. This will also allow the condensing boilers and water heaters to operate in condensing mode, where they achieve their maximum efficiencies.

FULLY ELECTRIC OR HYBRID? Replacing existing gas boilers or water heaters with heat pumps is the ultimate goal. New build care homes will be designed to require less heat for operational use and optimised for a decarbonised electricity grid. In buildings like these, a fully electric approach to heating and domestic hot water (DHW) based around renewable solutions such as our Auriga mid temperature and Auriga HP + high temperature heat pumps will be the favoured approach, particularly when combined with solar thermal and/or solar PV solutions.

In care homes with complex refurbishment challenges, a phased pathway may be necessary. In such buildings, a hybrid heat pump system combining heat pumps with existing boilers and/or water heaters is often a fast, affordable solution to partial decarbonisation. This will enable a large portion of the heat in the building to be decarbonised while meeting safe operation requirements.

MANUFACTURER SUPPORT Each care home project and building will have its own requirements, so it is advisable to consult with the experts. Experienced heating and hot water solutions providers like Baxi can help break down the complexities for care homes by clearly explaining the options and outlining the associated carbon, energy and cost impacts of each. Working together, we can help ensure that the right decision is made to meet the specific needs of your building to set it on its path to net zero.

For more information, visit: Baxi Commercial Heating and Hot Water Solutions www.baxi.co.uk/commercial

Secretary Of State Opens Care Home Gym Honouring Local Legend Langtree Care Home has officially opened Boston Active, a new fitness suite designed to promote health and wellbeing among residents.

Boston Active is aptly named after Sir Billy Boston, the Welsh Rugby League legend who spent the best part of his career playing for Wigan Warriors.

Sadly, Sir Billy and his family were unable to attend, but the home’s new gym was unveiled by the Secretary of State for Culture, Media and Sport, and MP for Wigan, Lisa Nandy, alongside Celia Worthington, a resident at the home and a self-proclaimed Boston fan!

Langtree Care Home is part of the Millennium Care Group, a familyrun and B Corp-accredited care provider with three decades of experience in the North West. The home is part of the Standish Care Village based on Chorley Road and comprises three homes offering different care needs.

Boston Active will add another layer of support to residents within the Village, with all residents from across the Millennium Care Group able to utilise the fitness suite.

Fitness and movement provide great benefits for older people, improving mental health and wellbeing alongside the positive benefits for the body.

Designed with the help of Fredery Kery, a Neuro Athletics Coach, Boston Active is equipped with state-

of-the-art equipment that is suitable for people of all fitness levels, and the staff have been trained to effectively deliver one-to-one sessions with residents.

The Rt Hon Lisa Nandy MP, Secretary for Culture, Media and Sport, said: “In terms of the demographic profile within the borough, we have a real challenge of meeting dementia needs. Langtree is lovely and doesn’t feel like an institution at all.

“It’s a really special facility providing a home and incredible care to people across our borough. It’s been an absolute pleasure to see it and have the chance to open Boston Active in honour of one of Wigan’s greatest.”

Denise Bristow, Home Manager at Langtree Care Home, said: “We’re delighted to have officially opened Boston Active; the fitness suite will provide a great outlet for residents and staff. To have another amenity of this quality in the home is absolutely fantastic, and I can’t wait to see the benefits it brings to our residents.

“It’s been great welcoming the Rt Honourable Lisa Nandy to our home, we hope she enjoyed her visit and can see the benefits that we’re delivering in the Care Village!

“We’re looking forward to welcoming Sir Billy and his family when the time is right for them.”

Grand(e) Way To Address Scoliosis Support Meadow View Nursing Home in Chesterfield has found a grand(e) way to support a new resident with scoliosis- an innovative vacuum posture cushion.

The middle-aged client joined the home after a spell in hospital: underweight and fragile, she needed additional skeletal support and 1:1 care.

Meadow View- part of Emh Care & Support- could provide the high quality round-the-clock attention she required.

The home’s nurses responsible for the lady were struggling to find a way to keep her comfortable and safe in bed. They raised the issue with the home’s Occupational Therapist, who suggested AAT’s Grande mattress with Treat-Eezi cover.

Using vacuum technology, the mattress-sized beanbag can be contoured exactly by the staff exactly as needed, to provide the lady with a secure yet comfortable position without pressure points.

By using the vacuum principle, any air in the cushion is removed, thereby fixing the moulded shape and removing the need for frequent re-positioning.

The shape and firmness of the Grande can be adjusted as little or much as needed. The cushion can be precisely moulded to create abduction and adduction wedges, or an asymmetrical body position- all by the care-givers, within minutes(1). The addition of the Teat-Eezi overlay helps maintain blood flow and gives an extra layer of protection against the risk of ulcers.

Meadow View Manager Gillian Kent comments, “The Grande gives support to her overall body structure, yet is soft and comfortable. The team find it’s easy to reform when she is supine, so they can ensure her continued relief and security when she’s lying in her bed. It has really helped her overall daily and nightly relaxation.”

Find out more about AAT’s Grande vacuum posture cushions here: www.aatgb.com/grande

PAGE 34 | THE CARER DIGITAL | ISSUE 269

Mental Health Bill Receives Royal Assent, Revolutionising Care The new Mental Health Act has received Royal Assent, meaning it is now law, delivering on a key manifesto commitment.

It will reform the outdated Mental Health Act of 1983, which provides the legal framework to detain and treat people in a mental health crisis who are at risk of harm to themselves or others.

The modernised act will implement urgent reforms which experts have been calling for almost a decade, bringing mental health care into the 21st century and empowering patients to take charge of their treatment.

It will support NHS staff to provide more personalised care for those who need it.

“Health and Social Care Secretary Wes Streeting said:” For too long, thousands of vulnerable people in mental health crises have been failed by outdated laws that stripped away their dignity and voice.

“The new Mental Health Act will transform lives by putting patients back in control of their care, tackling the unacceptable disparities that have seen black people detained at disproportionately high rates, and giving NHS staff the tools to deliver care that truly helps people recover.

“This delivers on our manifesto commitment to finally bring mental health care into the 21st century.

After years of neglect, we are rebuilding a mental health system to treat people with the dignity and respect they deserve.

Baroness Merron, Minister for Mental Health, said: “It has been a privilege to guide this landmark bill through Parliament on behalf of thousands of patients and families who have campaigned for change.

“These reforms address longstanding injustices in our mental health system. Patients will now have a genuine say in their treatment through statutory care and treatment plans. Families will be properly involved in

decisions. And we’re tackling the unacceptable racial disparities that have seen Black people detained at over 3 times the rate of White people.

Today we’re delivering the modernisation that patients, families and clinicians have been calling for.

For years, patients have been let down by a mental health system that needs urgent reform.

Those detained under the Mental Health Act have had too little say over their care and treatment and who should be involved in it.

Steve Gilbert OBE, who was diagnosed with bipolar disorder after being sectioned in 2010, is a national expert in living experience leadership who has spent over a decade improving mental health services with a focus on racial equity.

As vice chair for the Mental Health Act Review, he supported the chair in making recommendations to the government.

The Mental Health Act implements reforms proposed by Sir Simon Wessely in his landmark Independent Review of the Mental Health Act in 2018. Sir Simon is a chair of psychological medicine at King’s College London and a world-leading figure in the field.

Sir Simon’s report flagged 4 core principles that needed to be reformed in the Mental Health Act, including giving patients more choice over their care and ensuring the act’s powers are used in the least restrictive way possible.

The government is now starting to develop the detailed guidance on the new act before it comes into force.

Lancashire Council Postpones Decision on Care Home Futures

Lancashire County Council has announced it will not proceed with a planned February decision regarding the future of five residential care facilities, following an extensive public consultation that generated over 1,600 responses.

The delay affects facilities in Adlington, Colne, Kirkham, Thornton Cleveleys and Clayton-le-Moors, which collectively accommodate more than 229 residents. The council had been examining options for these services amid concerns about substantial investment needs to address building maintenance issues.

“Some people view this as cause for celebration, but I remain unconvinced,” Ms Lawson commented. “A concrete timeline would be helpful. Currently, this simply extends a difficult period for everyone involved.”

POLITICAL RESPONSE

Opposition councillors have criticised the handling of the review process. Labour’s Kim Snape, representing Chorley Rural East, suggested the council was deferring a difficult decision without providing clarity on timing.

Liberal Democrat councillor David Whipp, leader of Pendle Council, expressed concerns about the impact of ongoing uncertainty on residents and families connected to Favordale care home in his constituency. He called the situation a “tragic mismanagement” affecting vulnerable community members.

EXTENDED TIMELINE

Council leader Stephen Atkinson indicated the decision would now be taken during spring months, citing the need to properly evaluate the substantial volume of feedback received during the consultation period.

“Given the significant amount of information gathered, it seems prudent to allow sufficient time for thorough consideration of all data,” Mr Atkinson stated. He acknowledged the extended uncertainty would be difficult for those affected, emphasising the importance of not rushing such a significant decision.

The authority has also initiated new structural assessments of the properties in question.

FAMILY CONCERNS

Relatives of current residents have expressed mixed reactions to the postponement. Jennie Lawson, whose 77-year-old aunt with dementia resides at Grove House in Adlington, questioned whether the delay represented genuine progress.

COUNCIL POSITION

Mr Atkinson defended the administration’s approach, clarifying that the process had always been consultative in nature. He dismissed suggestions that properties might be demolished for alternative development, stating such plans did not exist.

“Our primary objective remains ensuring the safety, dignity and wellbeing of residents and day centre users, both presently and in future,” he said. “We are committed to making the most informed decision possible for Lancashire’s residents using all available relevant information.”

The five facilities under review are Grove House (Adlington), Favordale (Colne), Milbanke (Kirkham), Thornton House (Thornton Cleveleys) and Woodlands (Clayton-le-Moors). Five associated day centres are also included in the review process.

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PAGE 36 | THE CARER DIGITAL | ISSUE 269

£78bn for Councils in Turning Point Settlement to Cut Deprivation England’s councils will have almost £78 billion made available for essential services next year with more money going to places with the greatest need under a radical overhaul of how local government is funded.

The funding injection is aimed at restoring pride and opportunity in left behind places, to get back what has been lost.

The Settlement confirms that this will be the first multi-year Settlement in a decade, running from 2026/27 to 2028/29.

AS PART OF THIS:

• An additional £4.6bn is being available for adult social care in 2028/29 compared to 2025/26, which includes the £500m for the first Fair Pay Agreement.

• The government is consolidating key adult social care grants to local government into an unringfenced Revenue Support Grant and distributing this using a new Fair Funding Assessment.

• The Local Authority Better Care grant will remain ringfenced and will be pooled into the Better Care Fund.

• DHSC will set out adult social care notional allocations for each local authority over the multi-year Settlement intended as a reference point to support local councils in decisions on adult social care spending.

The Government has said it is also committed to establishing a National Care Service designed to enhance care quality while providing individuals with greater choice and control over their support arrangements.

The money is part of the first multi-year funding Settlement in over a decade, giving councils three years of financial certainty so they can plan ahead rather than firefight year to year.

In total, by the end of this multi-year Settlement, councils will see an increase of over 23 per cent in their core spending power compared to 2024-25 to pay for services including bin collections, housing, and children’s services.

And in a turning point for the way local government is funded, the

outdated system that saw some councils build up savings while others faced financial collapse has been replaced.

Instead, places are now being funded using an evidence-based system that properly recognises local circumstances and the true costs of providing services in deprived communities.

The most deprived 10 per cent of councils will see a 24 per cent per head boost to the funding available to them as a result.

All councils will be protected financially during this change, with the change to new funding amounts being phased in gradually to keep services running smoothly for residents.

Secretary of State Steve Reed said: “This is a chance to turn the page on a decade of cuts, and for local leaders to invest in getting back what has been lost – to bring back libraries, youth services, clean streets, and community hubs.

“Today we’re making sure every community has the funding they need to succeed.

Minister of State for Local Government and Homelessness, Alison McGovern said: Deprivation doesn’t happen by accident – it’s the result of years of broken systems and wrong priorities. This settlement tack-

les that head-on by directing funding where it’s needed most.

“By fixing the link between funding and deprivation, we’re giving local areas the tools to create opportunities, support families, and rebuild the services that hold communities together. This is how we deliver a fairer Britain where everyone has the chance to succeed.

The £600 million Recovery Grant introduced last year will continue throughout the three-year settlement, targeted at areas hit hardest by years of underfunding.

Vic Rayner, CEO of National Care Forum said: “We welcome the publication of the first multi-year settlement in a decade as this should enable local authorities to better enable a more strategic approach to adult social care commissioning. Moves to implement a fairer funding system for local government based on updated data on needs and costs are also welcome.

“However, we recognise and share the concerns raised by many within local government around redistribution and the very real risks present in the delivery of social care, particularly in parts of the country where people are already finding it difficult to access care and support services.

“Our biggest concern with today’s announcement is the decision to unringfence the majority of adult social care grants to local government, including the £500m committed specifically for the Fair Pay Agreement for care workers. The consolidation of key adult social care grants into a non-ringfenced Revenue Support Grant, puts adult social care funding at enormous risk due to wider public and political pressures, combined with commitments at a local level. It is also unclear how a nationally negotiated Fair Pay Agreement can be agreed with any confidence when local allocations are not protected for this purpose. Without further details of how performance against ‘notional allocations’ will be determined, it is difficult to see that these allocations offer any more than cold comfort in the face of the already challenging funding situation of local government as a whole.”

Balnacarron Care Home Welcomes MP Visit On Friday 19th December 2025, Wendy Chamberlain, MP for North East Fife, visited HC-One Scotland’s Balnacarron Care Home in St Andrews, Fife to recognise the home’s commitment to exceptional care and its strong sense of community.

During her visit, Ms Chamberlain enjoyed afternoon tea with residents, taking time to chat and hear about their experiences of life at Balnacarron. She also discussed the home’s upcoming Regeneration Community Project, exploring how it will further strengthen links between the care home and the wider local community.

Ms Chamberlain was given a tour of Balnacarron’s modern facilities, including a welcoming tearoom, on-site hair salon, ensuite bedrooms, and beautifully maintained gardens. She spent time speaking with residents and team members,

learning more about the home’s personalised approach to residential and residential dementia care, as well as the meaningful activities that enrich life for those living in the 33-bed home.

The visit also offered a moment to celebrate the dedication and professionalism of Balnacarron’s care team, whose compassionate work has made the home a valued part of the St Andrews community.

Olga Jankovska, Home Manager at Balnacarron Care Home, said: “Having Wendy Chamberlain visit was a fantastic opportunity for us to showcase the warm, supportive atmosphere that makes Balnacarron so special. Our colleagues work tirelessly to provide high-quality, person-centred care, and it was uplifting to see their commitment and the heart of our community acknowledged.”

Care Inspections UK: Professional, Independent, and Comprehensive In today’s highly regulated health and social care environment, providers face the dual challenge of ensuring compliance while striving to deliver safe, high-quality, and commercially sustainable services. Care Inspections UK Limited (CiUK) has emerged as a trusted partner in this landscape, providing a professional and independent inspection service that goes beyond the standard requirements of the Care Quality Commission (CQC), The Care Inspectorate Wales (CIW) and the Care Inspectorate (Scotland), collectively “The Inspectorates” What sets CiUK apart is its status as a registered inspection body, operating with the highest levels of professionalism and governance.

This official recognition imbues care providers with confidence that inspections are carried out with rigour, objectivity, and an unwavering focus on evidence. Every report is underpinned by validated, research-based methodology, ensuring the outcomes are credible, balanced, and practical.

BEYOND CQC/ CIW/ CI STANDARDS While CQC/ CIW/ CI inspections focus on fundamental areas such as safety, effectiveness, responsiveness, and leadership, CiUK’s approach extends further. Each CiUK inspection covers all the domains CQC/ CIW/ CI would expect, but also incorporates additional layers of analysis essential for continuous improvement. This Includes: • Operational risk management involves identifying risks before they become incidents, reducing exposure for service users and providers.

• Quality enhancement: Assessing opportunities to raise standards in care delivery, staff engagement, and governance.

• Commercial sustainability: Offering insight into how operational practices influence financial performance, helping providers balance compliance with business viability.

The result is an inspection report that is not only regulatory-ready but also a strategic tool for improvement.

A PROFESSIONAL AND INDEPENDENT EYE Professionalism is at the heart of CiUK’s ethos. Inspections are conducted by highly experienced professionals who bring frontline expertise from clinical, managerial, and governance roles in the care sector. This depth of knowledge allows CiUK to deliver meaningful feedback that resonates with staff at every level, from frontline carers to boardroom directors.

Independence is equally vital. As an external registered inspection body, CiUK reassures providers that its findings are unbiased and transparent. In a sector where credibility matters, this impartiality is invaluable in preparing for CQC inspections and demonstrating accountability to commissioners, investors, and the wider community.

DRIVING IMPROVEMENT AND REDUCING RISK

Care providers today operate in an environment of heightened scrutiny and rising expectations. CIUK’s inspections do more than highlight compliance gaps; they provide a clear roadmap for reducing risk, enhancing quality, and driving organisational improvement.

By identifying weaknesses early, providers can take corrective action before issues escalate. At the same time, CiUK’s focus on strengths and opportunities supports a culture of positive development. This balanced approach ensures that inspection outcomes are constructive, not punitive, fostering continuous organisational improvement.

SUPPORTING COMMERCIAL PERFORMANCE

One of the most overlooked aspects of care provision is its commercial dimension. Poor compliance and weak governance inevitably carry financial consequences, from reputational damage to contract loss. CiUK recognises this and integrates commercial insight into every inspection. CiUK helps providers achieve operational excellence and commercial resilience by aligning care quality with business performance.

THE CIUK DIFFERENCE

Choosing Care Inspections UK Limited means selecting a partner committed to professionalism, independence, and comprehensive excellence. CiUK inspections do more than prepare organisations for regulatory visits—they empower providers to deliver safer, higher-quality care while protecting their reputation and commercial future.

CiUK delivers evidence-based assurance and actionable insight for providers who want more than compliance.

PAGE 38 | THE CARER DIGITAL | ISSUE 269

AI in Residential Care: Promises and Pitfalls Artificial intelligence is becoming part of everyday life and many residential care services are beginning to explore how it could support better care. When used responsibly, AI has the potential to reduce administrative pressure, give teams faster access to information and help staff make more informed decisions. But like any new technology, it requires careful planning, clear safeguards and open conversations with residents, families and colleagues.

At a recent roundtable hosted by Casson Consulting and the Access Group, care providers and digital specialists reflected on some of the opportunities and challenges facing the sector. The discussion echoed what we at Digital Care Hub hear from providers across the country. There is enthusiasm about using AI to free up staff time, improve consistency and spot risks earlier. Practical examples include tools that help identify trends in care records, digital assistants that help staff find policies quickly and early exploration of companion technology that could complement activity programmes. As Hallmark Luxury Care Homes noted, the aim is not to replace staff but to support them with the right information at the right time .

Any use of AI in care relies on trust. Residential care is built on strong relationships, so residents, families

and staff must feel confident about why AI is being used and how their information is being protected. Katie Thorn, from Digital Care Hub and the Oxford Project: The Responsible Use of Generative AI in Care, highlights the importance of involving people at every stage. This includes explaining what a tool does, how decisions are made and how staff will continue to use their professional judgement.

A key theme from the roundtable, and from our wider work, is the need to recognise the limitations of AI. These systems can reflect the biases in the data they are trained on, so staff should be supported to question outputs rather than assume they are always correct. Good training, clear policies and safe channels for raising concerns are essential. Sharing examples where AI has not worked well is just as important as sharing successes. This helps the whole sector build confidence and avoid repeating mistakes.

Introducing AI into a residential care setting is not about rushing. It is about moving safely and purposefully. With the right digital foundations, strong governance and meaningful involvement of residents and colleagues, AI can become a valuable support for thoughtful, person-centred care.

For further information on Digital Care Hub and how they can help you, see the advert on page 37.

Exemplar’s GOT Talent: Exemplar Health Care Residents Gather For 2025 Talent Show On the 17th of December, Exemplar Health Care celebrated the talents of its residents and colleagues with the return of Exemplar’s Got Talent, a talent show ran across Exemplar Health Care’s 60 care homes to champion creativity, confidence, and inclusion within its services.

The competition saw several homes host their own regional talent shows, with performances ranging from singing and dancing to drumming with an exercise ball. Residents could opt to perform alone, in groups, or team up with colleagues at their home, and even submit a performance via video for those unable to travel.

Each regional show saw its share of laughter, joy, and emotional moments, with one of the regional judges and Head of Nursing at Exemplar Health Care, Lianne Ford, commenting: “I was blown away by the level of effort that had gone into preparing for the show and the energy that people had in their performances. ‘Disco’ Dave’s performance of Bob Marley’s Three Little Birds brought me and the other judges to tears, earning him a very well-deserved place in the final!”

Each regional winner was then invited to take part in a live grand final held at Rotherham United’s AESSEAL New York Stadium on 17th December. The event brought together finalists from across the country for a celebratory showcase, judged by Regional Ambassadors from Exemplar Health Care’s

Service User Council, alongside senior team members.

Following a closely fought final, Rae from Meadowcroft care home in Sutton In Ashfield was crowned the overall winner of Exemplar’s Got Talent 2025, impressing judges with her singing, with the judges describing her as having “the voice of an angel”. ‘Disco’ Dave from Greenside Court in Rotherham took home second place.

Exemplar’s Got Talent Winner, Rae, said: “I had so much fun taking part in Exemplar’s Got Talent. Everyone was so supportive, and it felt really brilliant to be part of something that brings people together and celebrates what we can do.”

Every entrant across the regions received a certificate to recognise their efforts, with finalists receiving a gift hamper of their choice, and the two top winners taking home trophies and gift vouchers for their homes.

Rachel Calladine, Judge of Exemplar’s Got Talent and Business Development Director at Exemplar Health Care, commented: “Exemplar’s Got Talent is a great opportunity for people to express themselves, build confidence, and feel genuinely celebrated. The creativity and passion on display this year was incredible, and it was brilliant to see residents having fun, taking centre stage, and enjoying every moment.”

Can You Afford Not to Have a Mobii?

How technology-driven engagement is boosting morale, staff retention, and wellbeing in UK care homes.

In today’s social care environment, the pressures on providers have never been greater. Rising costs, recruitment uncertainty, and increasing expectations from families and the CQC are leaving many care homes stretched thin. Yet, amid these challenges, one innovation is quietly reshaping daily life for both staff and residents - the Mobii Interactive Projection System from OM Interactive.

Drawing on OM Interactive’s 2025 Nationwide Survey of care professionals, The Mobii in Care: Executive Insights 2025 reveals powerful evidence that interactive technology can do more than engage - it can rebuild morale, reduce workload, and help care teams deliver the quality of care they aspire to.

LIFTING MORALE AND STAFF RETENTION ACROSS CARE TEAMS

Care work is among the most rewarding professions, but it is also one of the most emotionally demanding. Many care teams report that introducing the Mobii has brought back a sense of joy, pride, and connection to their daily work.

“Staff feel able to offer a more meaningful experience for service users,” says Marion Hunt, Advanced OT/Sensory Lead at The Hatherton Centre, MPFT. That feeling matters - because it directly supports staff retention and resilience. When staff see residents light up with engagement, they’re reminded why they chose care in the first place.

Most managers surveyed said the Mobii has made a positive difference to staff workload, reducing stress and freeing up time to focus on genuine interaction. “It’s very easy to set up and use, which frees up the team’s time to spend more time engaging in a group activity,” shares Celia Milton, Activity Champion at Anchor’s Limegrove Care Home.

For carers, it’s not just about having a new tool - it’s about having something that makes their day feel easier, more purposeful, and more connected.

ENHANCING WELLBEING FOR RESIDENTS AND STAFF

The impact on residents is equally remarkable. An overwhelming 90% of care homes said the Mobii has enhanced wellbeing and engagement for both residents and staff. Through light, sound, and movement, it brings interactive experiences directly onto any surface - sparking laughter, movement, and conversation.

“The residents who would seem lethargic and unalert would be revived when the therapeutic games are played,” explains Carolyn Weisey, Activities Coordinator at St Annes Care Home.

Even residents living with advanced dementia have shown renewed participation. “Increased participation, especially from our residents living with more advanced dementia,” adds Celia Milton.

For many homes, this shared experience creates a calmer, happier environment - one where relationships thrive, and residents and carers alike feel more connected.

SUPPORTING CQC EXCELLENCE

In a sector where inspections and accountability are central, the Mobii also provides measurable support for achieving CQC excellence. Homes using the Mobii report improved outcomes within the “Caring” and “Responsive” categories - both areas where person-centred engagement is critical.

“It can be used for person-centred activities as there is something to suit all needs - and CQC love that,” says Colette Yuksel, Activities Coordinator at Stocks Hall Nursing Home Burscough.

This ability to provide inclusive, evidence-based engagement demonstrates a home’s commitment to meaningful care - something inspectors, families, and staff all value highly.

WHY THIS MATTERS NOW

With the upcoming Immigration Bill expected to limit access to overseas care workers, providers across the UK face mounting pressure to retain and support their teams. Recruitment challenges, rising agency costs, and burnout are creating a perfect storm - one that demands creative, proactive solutions.

The Mobii offers exactly that. It simplifies activity planning, empowers staff to deliver more meaningful sessions, and helps build a workplace culture centred on pride, teamwork, and connection.

As Katherine Huntley, Activities Lead at Dewdown House, puts it: “Staff love playing with this alongside the residents - it really helps with bonding.”

Real-World Results from UK Care Providers The survey findings speak for themselves: • 94% said the Mobii enables more quality time with residents.

• 89% saw improved mood and interaction.

• 81% reported enhanced wellbeing and engagement.

• 90% saw improved memory recall.

• 93% would recommend the Mobii to other care providers.

These numbers reflect what many care professionals already see every day - a calmer, happier, more connected environment where both residents and carers can thrive.

TECHNOLOGY WITH HEART

As social care continues to evolve, the most successful innovations will be those that combine practicality with compassion. The Mobii proves that technology doesn’t have to replace the human touch - it can enhance it, helping carers do what they do best: connect, comfort, and care.

For care providers looking to strengthen staff wellbeing, enrich residents’ lives, and demonstrate excellence to the CQC, the question isn’t whether they can afford to invest in engagement technology.

It’s whether they can afford not to.

For more information or to book a demo, visit omi.uk/care, call 01442 215555, or email care@omi.uk.

PAGE 40 | THE CARER DIGITAL | ISSUE 269

CQC To Continue To Lead On Programme Of Independent Care And Treatment Reviews The Care Quality Commission (CQC) has announced that the pants and their families. Further findings are expected to be released in Department of Health and Social Care (DHSC) has commissioned the regthe coming year. ulator to continue leading the programme of Independent Care This programme is led by Rebecca Bauers, CQC’s Director for people (Education) and Treatment Reviews (ICETRs). with a learning disability and autistic people, who stated: “Our team is The programme is designed to ensure that care and treatment for delighted to see this work continue and we are committed to this imporautistic people and people with a learning disability who are in long-term tant programme of work. segregation (LTS) receive comprehensive independent review. The initiaWe are making a difference, with a growing number of people now out tive has been extended to run until March 2028. of long-term segregation.

The CQC assumed leadership of this work two years ago, collaborating “But there is still more work to be done. It is so important to improve the with colleagues at NHS England.This development followed recommenlives of people who are currently in long-term segregation and to support dations from Baroness Hollins' review of previous programmes and the them with the help of partners to leave this environment.

CQC's report on restraint, prolonged seclusion and segregation, titled 'Out We want every person to experience high-quality, person-centred care of sight – who cares?', which examined the experiences of autistic people and be supported to live in their own home and community.

Rebecca Bauers-Copyright: Joe Culleton and people with a learning disability.

“The extension of this programme will allow us to expand the work and The regulator recently published early findings in its State of Care ultimately enable more autistic people and people with a learning disabilireport and will continue to analyse themes emerging from ICETR reviews, including feedback from particity to leave long-term segregation.”

Derbyshire Care Home Sale Collapses, Residents Face Relocation Derbyshire County Council has announced it will close eight residential care facilities and relocate dozens of residents after negotiations with a prospective purchaser collapsed last week.

The Reform UK-controlled local authority had been in advanced discussions to transfer all eight homes to a single operator but was informed that the deal would not proceed.

Council cabinet member for adult care Joss Barnes expressed disappointment at the outcome, stating the authority had hoped to maintain continuity for residents and job security for staff through the sale arrangement.

“We deeply regret having to share such distressing information with residents and families at this time of year,” Barnes said, acknowledging the timing so close to the festive period.

The facilities affected by the announcement are located across the county in Borrowash, Swadlincote, Eckington, Long Eaton, Ashbourne, Shirebrook, Swanwick, and Bolsover.

TRANSITION PLANS

Council officers have begun contacting residents and relatives to discuss alternative accommodation options. Each resident will undergo individual assessment to identify appropriate private sector placements within their local communities.

The authority has committed to covering placement costs, though specific financial arrangements remain under negotiation with receiving providers.

No fixed deadline has been established for completing the relocations, with officials emphasising that resident welfare remains paramount throughout the transition process.

STRATEGIC CONTEXT

The sale initiative originated under the previous Conservative administration in November 2024 as part of broader reforms to adult social care provision in the county.

Sources indicate the council is refocusing its directly-provided services toward specialist dementia care rather than general residential accommodation, which has influenced the decision not to seek alter-

native buyers for the eight homes.

A ninth facility, Ada Belfield in Belper, continues to be marketed separately on a lease basis and remains unaffected by the current situation.

POLITICAL RESPONSE

Conservative group leader Alex Dale criticised the decision, arguing that closure should represent a final option only after exhausting all alternatives.

Dale noted that the previous administration had received substantial interest from qualified care operators willing to maintain the homes as operational facilities with existing residents and staff in place.

“These vulnerable residents, their concerned families, and dedicated staff members warrant every possible effort to preserve these homes under new management,” Dale said.

Senior council leadership is scheduled to convene for detailed briefings on the failed transaction and to determine the path forward.

Fast-track Care Home Bathroom Upgrades: How Spring Grove Achieved Stylish Wet Room Refurbs in Just 1.5 Days Each When Spring Grove Care Home in Hampstead undertook a major wet room refurbishment programme, the challenge wasn’t just to modernise. It was to do so without disrupting the daily lives of residents. With 46 en-suite bathrooms to upgrade, traditional tile-based installation methods posed clear limitations: long downtime, specialist trades, and significant disruption.

Springdene Group, which operates the care home, turned to Multipanel, the UK’s leading bathroom wall panel brand. Its rapid-installation system enabled each bathroom to be completed in just 1.5 days. For care home operators and specifiers working in live environments, that turnaround is more than a number. It is a strategic advantage.

THE INSTALLATION CHALLENGE IN LIVE CARE SETTINGS

Spring Grove is home to residents living with Alzheimer’s and other forms of dementia. Routine and consistency are essential in this setting. In any live-in care environment, prolonged bathroom refurbishments can be distressing for residents and difficult to manage operationally.

The key to Springdene’s approach was finding a wall surface solution that delivered on performance, appearance and speed. Tiling was ruled out early in the process due to the disruption it causes. Long curing times, noisy wet trades and ongoing grout maintenance were all barriers to efficiency. In contrast, Multipanel’s wall panel system provided a fully waterproof, grout-free alternative that could be installed quickly by a team of multi-skilled tradespeople.

Each bathroom was completed in just 1.5 days from start to finish, allowing entire floors to be refurbished in a matter of weeks rather than months. This helped keep disruption to a minimum, allowing residents to stay in their rooms or return swiftly.

COMBINING SPEED WITH STYLE

For Springdene, speed was only one part of the equation.

The visual appearance of the finished bathrooms also played a crucial role. The team was keen to avoid the clinical or institutional look often associated with healthcare environments. Instead, they wanted a modern, hotel-style aesthetic that felt calm, comfortable and familiar.

Multipanel’s tile-effect panels provided the perfect solution. With clean lines and smooth, gloss surfaces, the panels helped create stylish bathrooms that felt bright and contemporary. The result was a space that improved the daily experience of residents and supported a high standard of living.

“Mutipanel allows the care home to move away from an institutional aesthetic without compromising on hygiene or durability,” said Jamie Sandilands, Specification Sales Director at Grant Westfield, manufacturer of Multipanel. “The installation speed surprised even experienced contractors on-site.

Being able to complete each bathroom in just 1.5 days is a game-changer for care home refurbishment projects.”

INCLUSIVE DESIGN AND LONG-TERM PERFORMANCE Beyond speed and style, the refurbishment also had to meet the requirements of inclusive design. Each bathroom needed to be safe and accessible for users with a range of mobility and cognitive needs.

Slip-resistant vinyl wet room flooring was combined with Multipanel’s waterproof wall panels to create level-access, easy-to-navigate spaces. The design meets both Lifetime Homes and accessibility standards, ensuring long-term safety and usability.

Multipanel panels also reduce long-term maintenance. With no grout and a smooth surface, they are simple to clean and resistant to mould or moisture ingress. This minimises the time staff spend on repairs or deep cleaning, allowing them to focus on care delivery.

FROM TRIAL TO ROLL-OUT

The project began with a free trial bathroom installation, provided as part of Multipanel’s specification support. This included complimentary product supply, installation and onsite training led by a trained installer.

The trial gave Springdene the chance to evaluate the product in real conditions and train their trades team at the same time. Following its success, 12 rooms were refurbished, with a further 12 scheduled. The group is now planning similar upgrades across its other care homes, Springview in Enfield and Spring Lane in Haringey, covering nearly 120 rooms.

SUPPORTING SPECIFICATION GOALS

For architects, developers and specifiers working in healthcare, retirement living and supported housing, Spring Grove’s approach offers a proven model for fast, specification-led refurbishment.

Multipanel panels are five times quicker to install than traditional tiles. Their 30-year warranty, FSC certification and EPD credentials make them suitable for projects with performance, compliance and sustainability targets.

As the care sector continues to face rising demand and operational pressure, solutions that combine design, efficiency and compliance are increasingly important.

“The Spring Grove project is proof that you don’t have to compromise on aesthetics or performance to gain speed,” said Jamie Sandilands. “Our approach allows specifiers to deliver contemporary, durable bathrooms that work for everyone - residents, staff and operators alike.”

EXPERIENCE IT FOR YOURSELF

Multipanel’s Free Trial Scheme allows care providers and specifiers to experience the installation, performance and support service first-hand before committing to a full rollout.

For more information, visit www.multipanel.co.uk or contact the specification team to discuss upcoming projects. 0131 290 286.

THE CARER DIGITAL | ISSUE 269 | PAGE 41

PRODUCTS AND SERVICES Adaptations Budgets Optimised with Extended Recycling Capability Home adaptations teams have a unique tool to help expediate fast, efficient aids to help people be safe at home.

The number of, and wait time for, adaptations continues to grow, with stairs being the second most common hazard in the home. In conjunction with Occupational Therapists, AAT has developed its Universal Seat System for its brand-leading S-Max Sella stairclimber.

The combination amplifies adaptations teams’ ability to optimise use of budgets- usually without even requiring DFG funding- to deliver a safe stairway transfer solution within days, by recycling (re-issuing) the equipment.

The S-Max Sella provides a safe stair transfer solution in 99+% of cases which AAT assesses. The portable Class 1 Medical device certified kit requires no installation nor structural alteration to the home. The addition of the Universal Seat System means the Sella can be easily set up to ensure almost every potential user is safe and supported when using the Sella, irrespective of their physical and/or mental impairment. It is achieved without the need to purchase extra accessories. No other stairway transfer system offers such flexibility.

As part of the offering, AAT will also support the adaptation team in the assessment process, to ensure the relevance of the solution for the person, the occupation and the environment, and personally train the carer in the Sella’s safe operation.

“We have numerous examples of community equipment services (eg Nottinghamshire & Nottingham City) now buying not just additional Sella stairclimbers, but Universal Seat Systems, to have in equipment stores ready to go, so they can quickly deliver a solution for a client,” says Peter Wingrave, AAT Director.

“Even if it is a short-term solution whilst a larger and/or more permanent adaptation is undertaken, our Sella/Universal Seat System and re-issue capability gives a highly costeffective and fast way to manage the potential risk of someone falling on the stairs: a genuine adaptation without delay.”

Full details of the Sella and Universal Seat System can be found on AAT’s website @ https://www.aatgb.com/s-max-sella/, where adaptations teams can also book a free, no obligation client assessment or team demonstration session.

Smart and Stylish: Consort’s PLSTiE Panel HipSaver Soft Hip Protectors Safe, Fan Heaters for Modern Care Environments

HipSaver Soft Hip Protectors protect the elderly and disabled people from fall-related hip fractures.

Designed to protect elderly people from fall related hip fractures, HipSavers are a leading brand of soft hip protectors. Used in the NHS since 2002, HipSaver Soft Hip Protectors are user friendly, affordable and costeffective personal protective garments.

Soft, comfortable, effective and compatible with incontinence protection, HipSaver Soft Hip Protectors are perfect for use in care homes and by elderly people living independently.

HipSavers should be worn day and night for 24 hour protection and especially during physical and recreational activities, when accidental falls, slips and trips can lead to hip fractures.

Available as comfortable underwear or long casual pants in several sizes for men and women, HipSavers feature soft protective airPads permanently sewn into the garments over the hip areas prone to injuries and fractures.

HipSaver TailBone models have an additional protective airPad over the coccyx on lower back for protection during swaying, accidental knocks, bumps and backward falling.

Machine washable at high temperature and tumble drier friendly, HipSavers are practical, hygienic and durable.

HipSaver Soft Hip Protectors - affordable protective garments for the elderly and disabled people!

For more information, contact Win Health Medical Ltd - 01835 864866 - www.win-health.com See the advert on page 3 for further products.

Consort’s PLSTiE range of Low Surface Temperature (LST) fan heaters offers a safe, efficient, and modern heating solution. They are designed for environments where safety and comfort are paramount.

With a maximum surface temperature of 43°C, these heaters adhere to the NHS Estates Health Guidance Notes standards, making them suitable for use in hospitals, care homes, schools, and nurseries.

The PLSTiE heaters are equipped with features such as intelligent fan control, open-window detection, and quiet operation, all of which contribute to

energy efficiency and comfort.

Slim and splash-proof (IP24), they combine safety, performance, and flexible installation for various interiors. The PLSTiE WiFi models connect directly to the Consort Connect app, allowing remote control, scheduling, and energy monitoring. BIM downloads for the PLSTiE range are available on the Consort website and NBS Source for specification convenience.

01646 692172 | sales@consortepl.com | www.consortepl.com See the advert on page 4 for further information.

Angloplas Dispensers Help Reduce Blue Rain Activity Store the Risk of Cross Infection At Blue Rain, our mission is simple: to provide everyday activity products that spark joy and enrich lives — whether for those who need a little extra support, a burst of motivation, or simply a reason to have fun.

We take pride in listening to our customers, understanding what truly matters to them, and sourcing or creating products that meet those needs perfectly. Many of our items are available as ready-to-go activity kits and bundles — complete with everything you need — so

you can skip the preparation and focus on the joy of the moment.

As Blue Rain Activity Store continues to grow, our heart remains the same: creating meaningful moments of happiness, connection, and creativity for people of all ages and abilities.

From rainy-day craft sessions to sunny outdoor adventures — or simply time spent together — we’re here to make every experience easy, special, and unforgettable.

See the advert on page 6 for further information.

Repose Furniture Specialist Seating Solutions Repose Furniture is one of the UK’s leading manufacturers of bespoke seating solutions, with a reputation built on craftsmanship, innovation, and a strong commitment to improving the quality of life for its customers. Established in 1999 and based in the West Midlands, the company has grown from a small family business into a trusted supplier to both the domestic and healthcare markets. Every chair produced by Repose is handmade in the UK, with an emphasis on quality, durability, and comfort, ensuring that each product meets the specific needs of its user.

Whether for home use or demanding healthcare environments, Repose combines skilled upholstery techniques with modern engineering to create chairs that provide postural support, pressure management, and ease of use.

Their wide product portfolio includes rise and recline chairs, hospital and care home seating, bariatric solutions, and specialist products designed to address particular medical and lifestyle needs. An essential element of their offering is flexibility: customers can choose from a range of back styles, seat cushions, mechanisms, and fabrics, allowing each chair to be tailored to the individual. Interchangeable parts mean that a chair can adapt as a user’s requirements change, extending the product’s longevity and ensuring value for money.

The healthcare sector is a particular area of expertise for Repose. They strive to design chairs that balance comfort with clinical functionality. Features such as tilt-in-space mechanisms, adjustable cushioning, and pressure relief options make their healthcare seating particularly suited to long-term use in hospitals, hospices, and

Angloplas are a UK manufacturer who specialise in producing dispensers for the health and hygiene industry. Although these are designed to keep the workplace tidy and uncluttered they are, more importantly, built knowing the control of healthcare-associated infections (HCAIs) are a priority for healthcare providers, and who are employing a combination of infection prevention and control strategies, including hand hygiene, cleaning, training and the adoption of new technologies, to tackle the problem.

As a result, a wide range of infection control products and technologies are emerging on the market, including antimicrobial technology. Angloplas’ range of dispensers are produced in the world’s first proven

Antimicrobial PVC with silver ion technology and which is exclusive to Angloplas. This helps reduce the risk of cross infection by stopping the growth of bacteria and mould and works continuously for the lifetime of the product, reducing levels of bacteria such as MRSA, E Coli, Legionella, Salmonella and mould by up to 99.99%.

For non-clinical environments Angloplas has recently launched its new Budget Range of products which are made to the same exacting standards as the antimicrobial protected ones but with lower price tags.

You can order Angloplas products directly from its website at www.angloplas.co.uk See page 4.

Serve in Style with Euroservice

Watch your resident's eyes light up when the trolley arrives!

Euroservice trolleys can also be used as a vending trolley or to sell personal care products to residents. How about a delicious snack/pastry trolley or even a drinks trolley for that afternoon tipple?

Your lovely trolley could do so much for you and your residents!

Visit the website at www.euroservice-uk.com to see the full range.

See the advert on page 9 for further information.

care homes. The company’s bariatric range demonstrates the same careful attention to detail, offering robust yet comfortable solutions for larger users.

While customisation is the centre of the Repose offering, they also recognise the urgency often faced in healthcare settings. To address this, Repose have developed their Healthcare Express Chairs, designed to deliver high-quality healthcare seating at speed. The models in this range can be despatched within just five working days. The Multi Bari Express and bestselling Boston Express, for example, are available on this five-day lead time, offering care providers a rapid solution without sacrificing quality or functionality. For less specialist needs, some homecare models are even available on faster turnaround times, demonstrating Repose’s ability to balance responsiveness with craftsmanship.

Repose’s reputation is further reinforced by its after-sales support, 5-year manufacturing warranty, and commitment to ethical and sustainable practices. With a UK-based factory, a dedicated distribution network, and close relationships with healthcare professionals, the company continues to be a trusted partner in multiple sectors throughout the country and beyond.

In combining bespoke design with reliable express options, Repose Furniture stands out as a manufacturer that truly understands the diverse needs of its customers. For over 25 years, it has delivered not just chairs, but comfort, dignity and independence — values that remain at the core of everything it does.

For further information, see the advert on page 25 or visit www.reposefurniture.co.uk

PAGE 42 | THE CARER DIGITAL | ISSUE 269

CATERING FOR CARE Guarding Against Malnutrition in Care Homes: Spotting Early Signs and Using Nutrition to Combat Frailty

By Zoe Cottrell, registered dietitian, member of the British Dietetic Association and registered with the Health and Care Professions Council Malnutrition remains a significant issue in care homes, where the elderly are particularly vulnerable. As a registered dietitian working in the community and in hospital wards, often with elderly people who have experienced fall, I wish more people knew about the prevalence of malnutrition and how to combat it before they ended up in hospital.

Recent statistics paint a stark picture: Around one in 10 people over the age of 65 are malnourished or at risk of malnutrition , and this figure rises alarmingly to 45% among those in their 90s. According to the British Association for Parenteral and Enteral Nutrition (BAPEN) , malnutrition costs the UK approximately £23.5 billion annually, with older adults being disproportionately affected.

As the population ages, addressing malnutrition and its associated complications, such as frailty and sarcopenia, becomes ever more critical. By focusing on early detection and strategic nutritional interventions, including the use of protein, care homes can play a vital role in safeguarding the health of their residents.

®

ProSauce : The Future of Gravy In the world of care catering, gravy is often an after though – adding some flavour and moisture to food but it can be nutritionally empty. At ProSauce, gravy is the starting point for a quiet revolution.

ProSauce Gravy is more than a condiment. It’s a nutrient-rich, flavourforward solution designed to meet the complex needs of care homes and hospitals. Developed by Stella West-Harling MBE, in conjunction with dietitians from the NHS and top UK universities, the gravy reflects lived experience and professional insight: meals should provide good nutrition and flavour, whilst being cost-effective.

Crafted for operational ease, ProSauce Gravy is shelf-stable, easy to portion, and compatible with diverse dietary needs. It delivers 12g of plant-based protein per serving, whilst being gluten-free and nutrient dense. Whether served in or over meat, or plant-based dishes, it

SPOTTING THE EARLY SIGNS OF MALNUTRITION The first step in combating malnutrition is recognizing its early signs. The Malnutrition Universal Screening Tool (MUST) is a valuable resource for this purpose, enabling caregivers to systematically assess the risk of malnutrition in residents by considering factors such as Body Mass Index (BMI), unintentional weight loss, and the impact of acute illness on nutritional intake.

KEY EARLY SIGNS TO MONITOR: 1. Unintentional Weight Loss: A significant early indicator of malnutrition is unintentional weight loss. Regularly monitoring residents' weight and comparing it to previous measurements is essential. A loss of even 5% of body weight over a few months can signal malnutrition and warrants immediate attention.

2. Decreased Appetite: A reduced appetite is often a precursor to malnutrition. Residents may skip meals, eat smaller portions, or show a lack of interest in food. It's important to understand the reasons behind these changes, which could be linked to dental issues, depression, or medication side effects.

3. Physical Changes: Signs such as muscle wasting, thinning hair, dry skin, or dental problems may indicate nutritional deficiencies. These physical symptoms are often subtle but crucial indicators of potential malnutrition.

4. Fatigue and Weakness: Increased tiredness or difficulty performing daily activities can be related to inadequate nutrition. This could also signal the onset of sarcopenia, where the loss of muscle mass and strength makes everyday tasks increasingly challenging.

(CONTINUED ON THE FOLLOWING PAGE...) makes supporting nutritional goals easy in a way that is familiar to the diners.

Early adopters are using ProSauce in care homes and hospices with feedback highlighting ease of use for kitchen staff and it’s cost effectiveness. With the additional protein in the gravy, chefs can use less meat in meals to reach the same nutritional standards, which in turn saves costs and improves the stainability credentials of the kitchen.

In a sector defined by improving health and care, whilst managing increasing costs, ProSauce Gravy offers possibility. It’s a small change with big impact: maintaining flavour, supporting health, and reminding us that every meal is an opportunity to care.

Visit the ProSauce website to order your free 20 portion sample box and experience how ProSauce Gravy can help transform mealtimes in care settings. www.prosauce.co.uk

THE CARER DIGITAL | ISSUE 269 | PAGE 43

CATERING FOR CARE Guarding Against Malnutrition in Care Homes: Spotting Early Signs and Using Nutrition to Combat Frailty (CONTINUED FROM PREVIOUS PAGE) THE ROLE OF NUTRITION IN PREVENTING AND MANAGING FRAILTY Frailty, a condition characterized by decreased strength, endurance, and physiological function, is closely linked to malnutrition and is a major concern in care homes. Proper nutrition is key to preventing and managing frailty, particularly through the adequate intake of protein, which is essential for maintaining muscle mass and function.

STRATEGIES FOR NUTRITIONAL INTERVENTIONS:

1. Prioritize Whole Foods: Ensuring a diet rich in whole foods is foundational. Protein-rich foods like eggs, lean meats, fish, dairy products, and legumes should be emphasized, as they not only support muscle health but also provide essential vitamins and minerals that contribute to overall well-being.

2.Incorporate Protein Supplements When Necessary: In cases where residents struggle to meet their protein needs through diet alone—perhaps due to a lack of appetite or difficulty chewing—protein powders or fortified drinks can be effective. These supplements can be easily added to meals, snacks, or beverages, ensuring that residents receive the protein they need without overwhelming them with large portions of food.

3.Distribute Protein Throughout the Day: Research shows that distributing protein intake evenly across all meals is more effective for muscle protein synthesis than consuming large amounts at a single meal.

Caregivers should ensure that residents receive adequate protein at breakfast, lunch, and dinner to maximize the benefits for muscle maintenance and frailty prevention.

ADDRESSING BARRIERS TO ADEQUATE NUTRITION While boosting protein intake is essential, we should also address the barriers that may prevent residents from consuming enough nutrients. Factors such as taste preferences, difficulties with swallowing, or digestive issues can all impact nutritional intake. Caregivers should work closely with dietitians to develop personalized nutrition plans that accommodate these challenges, potentially incorporating protein powders and other supplements in palatable and easy-to-digest forms.

NUTRITION IS KEY TO INCREASING HEALTHSPAN Malnutrition in care homes is a pressing issue that requires vigilant monitoring and proactive management. While the numbers alone tell us the stakes are high, intervention is more than about reducing costs.

The ability to stand up from a chair unaided allows our elderly residents independence. By spotting the early signs of malnutrition and implementing strategic nutritional interventions, caregivers can help prevent and manage frailty, significantly improving the quality of life for residents. By addressing malnutrition and frailty head-on, care homes can help residents not only avoid the adverse effects of these conditions but also thrive in their later years.

A New Approach to Nutrition Support in NHS Care Homes Disease-related malnutrition remains one of the most persistent challenges in UK residential and nursing care. It affects millions, increases vulnerability to illness, slows recovery, drives hospital admissions, and places strain on already stretched care teams. Yet despite the scale of the problem, the tools available to homes have not kept pace with the needs of increasingly complex residents.

Hiquid Food, a Norwegian medical nutrition company, is entering the UK market with a clear mission: to make effective nutritional support simpler, more acceptable for residents, and easier for staff to deliver.

Simple, seamless meal enrichment Many residents struggle to consume enough calories and protein, even with carefully prepared meals. Hiquid Food’s freeze-dried powders, made from organic whole foods, allow caregivers to enrich everyday dishes like porridge, soups, puddings, purees, and drinks. This discreet approach reduces refusals and preserves dignity, helping residents receive the nutrition they need through meals they already enjoy.

ORAL NUTRITIONAL SUPPLEMENTS WITH HIGH ACCEPTANCE

For individuals at greater nutritional risk, Hiquid Food offers compact, nutrient-dense oral nutritional supplements designed for those with low appetite or increased medical demands. They are easy to con-

sume, well tolerated, and provide balanced support in small volumes.

WHOLE FOOD GASTROSTOMY NUTRITION

For residents requiring enteral feeding, Hiquid Food’s whole-food gastrostomy products offer a gentle, reliable option created with a focus on tolerance, safety, and long-term stability.

Better outcomes and operational efficiency Care providers face rising acuity and workforce pressure. Hiquid Food products reduce complexity through easy mixing, no additives, and no large volumes while supporting improved resident strength, immunity, and recovery.

Better nutritional status means improved wellbeing and lower overall care costs. With long shelf-life, low weight, and high versatility, the products are also environmentally responsible and easily integrated into a wide variety of meals.

As Hiquid Food launches in the UK through Food Untethered, they look forward to working closely with care homes, clinicians, and NHS commissioners to strengthen nutritional care in a practical, resident-centred way.

For more information: contact@fooduntethered.com See the advert below for further information.

PAGE 44 | THE CARER DIGITAL | ISSUE 269

TECHNOLOGY AND NURSE CALL SyndoraAlto Sets a New Standard for Connected Care Technology Care homes across the UK are transforming how they deliver care thanks to

For care providers not yet ready to replace their existing nurse call system,

SyndoraAlto, the newly rebranded name behind CHARIS, the UK’s most advanced digi-

AltoEnhance offers the perfect first step into digital care.

tal nurse call system.

Available from just £129.00 per month, AltoEnhance seamlessly connects to your

Fully supplied, installed, and maintained from just £6.40 per bed, per month, CHARIS

current nurse call system, bringing digital reporting, mobile alerts, and actionable

delivers smarter, safer, and more connected care through real-time alerts, mobile inte-

insights without the need for a full system upgrade.

gration, and intuitive smart displays that help staff respond faster when residents need

“Technology should make care easier, not harder,” says Louis Johnson, Managing

them most.

Director. “CHARIS and AltoEnhance connect people, information, and action empower-

Every CHARIS system comes fully inclusive with 15” smart displays, help buttons, pull

ing care teams to deliver truly person-centred care.”

cords, guaranteed radio coverage, and 24/7 UK technical support, all backed by

Meet the team & learn more at www.syndoraalto.com See the advert on the front cover for more information.

SyndoraAlto’s trusted installation and maintenance team.

Alarm Radio Monitoring - Wireless Nurse Call & Staff Alarm Systems Alarm Radio Monitoring is the market leader in the design, manufacture and installation of bespoke, end-to-end, wireless alarm systems and solutions for the healthcare, leisure, custodial and education industries.

We have been providing wireless alarm and nurse call systems for over 30 years.

Supplying care homes and hospitals with an essential lifeline that supports the delivery of outstanding care.

We believe in excellence which translates into: Advanced Technology Industry-leading wireless alarm technologies and software Bespoke Solutions We design systems to your needs rather than your team having to work around

the system Innovative Design Pushing boundaries with the reliability that comes from decades in the industry Flexible Finance Options Ensuring organisations of any size can provide safety for their staff and clients 24 Hours a Day, 365 Days a Year Service Your ARM service team is on hand, on the phone, on-site or return to base, whether you have a service contract or not For further information, see the advert below or visit www.arm.uk.com

Innovative Fall Prevention Solutions by Medpage: A Comprehensive Look Falls are a significant concern for vulnerable individuals, especially seniors and patients at risk. Medpage, a leader in assistive technology, offers a range of cuttingedge products designed to enhance safety and provide peace of mind for caregivers and families. Here’s an in-depth look at some of their standout solutions: MPRCG1 (2023) BED LEAVING DETECTION ALARM WITH CAREGIVER RADIO PAGER The MPRCG1 is a comprehensive system tailored for fall prevention in domestic, commercial, and NHS care settings. This all-inclusive kit includes a bed pressure mat sensor, a BTX21-MP alarm sensor transmitter, and an MP-PAG31 radio pager.

The system is designed to alert caregivers when a patient leaves their bed, reducing the risk of falls. Key features include: • Wireless Alerts: Notifications are sent to the caregiver’s pager via tone or vibration.

• Customizable Alarm Delays: Options for instant, 15-minute, or 30-minute delays.

• Durable Design: Antimicrobial and disinfectant-resistant materials ensure longevity.

• Ease of Use: Minimal installation required, making it user-friendly and portable.

HDKMB2 HOSPITAL DISCHARGE KIT FOR FALLS RISK PATIENTS The HDKMB2 is a thoughtfully curated kit aimed at supporting patients transitioning from hospital to

home care. It includes essential tools to mitigate fall risks and promote recovery. This kit is ideal for caregivers seeking a comprehensive solution to enhance patient safety during the critical post-discharge period.

CMEX-21 MULTI-PORT WIRELESS SENSOR INPUT EXPANDER FOR NURSE CALL CONNECTION The CMEX-21 is Medpage’s latest innovation, designed to integrate seamlessly with existing nurse call systems. This multi-port expander allows for the connection of multiple wireless sensors, enhancing the monitoring capabilities of healthcare facilities. Its versatility makes it a valuable addition to any care environment, ensuring timely responses to patient needs.

RON-WC2 WATERPROOF DISABLED PULL CORD ALARM TRANSMITTER WITH WIRELESS ALARM RECEIVER The RON-WC2 is a robust solution for disabled individuals requiring immediate assistance. This waterproof pull cord alarm is ideal for use in bathrooms and other high-risk areas. Paired with a wireless alarm receiver, it ensures that help is just a pull away.

(CONTINUED ON FOLLOWING PAGE...)

Wireless Nurse Call & Staff Alarm Systems Data Analysis software provides a full audit trail of events The all-new call logging software from ARM enhances the functionality of your care call system dramatically.

• It can help you track the quality of your service to your residents.

• It can help you demonstrate compliance with your aims and best practices, both to relatives and to authorities.

• It can help you find bottlenecks in service provision, track staffing requirements, and allow you to ensure staff are meeting expectations.

• Most importantly, it provides assurance that you know and can demonstrate what is happening in your care home.

The wireless ARM Nurse Call system has been developed over 30 years with both the client and user in mind.

It enables staff to efficiently answer calls, making the

management of resources more flexible and provides the functionality you would expect of any nurse call system.

Call messages can be sent direct to staff to speed up response times and can also be integrated to work with smart phones & messaging.

The system is quick and easy to install and works wirelessly, using radio communication between both the call points and the system infrastructure.

Phone: 01568 610016 | Email: sales@arm.uk.com | Website: www.arm.uk.com

THE CARER DIGITAL | ISSUE 269 | PAGE 45

TECHNOLOGY AND NURSE CALL Courtney Thorne Leads the Way in Wireless Nurse Call Technology for UK Care Homes Courtney Thorne, a long-standing innovator in healthcare communication systems, is setting new standards in the care home sector with its advanced wireless nurse call technology—designed to improve resident safety, enhance staff efficiency, and support a more responsive care environment.

With over 30 years of experience serving the UK healthcare market, Courtney Thorne’s systems are now trusted by thousands of care homes nationwide.

Unlike traditional hardwired solutions, their wireless nurse call systems offer non-invasive installation, scalability, and smart analytics—making them ideal for both new builds and retrofit projects.

“At the heart of our technology is the belief that better communication leads to better care,” says Graham Vickrage, Managing Director at Courtney Thorne. “Our wireless systems not only reduce response times but also empower staff with the tools they need to deliver safe, person-centred care.”

Care providers are increasingly choosing wireless systems for their flexibility, reliability, and cost-effectiveness. With a full suite of accessories—including neck pendants, door monitors, fall detection, and

bed sensors—Courtney Thorne systems can be tailored to meet the specific needs of each home and resident.

In an industry where compliance, safety, and staff pressures are always front of mind, Courtney Thorne provides more than just products—they offer ongoing support, training, and a commitment to innovation that helps care homes future-proof their operations.

For more information or to book a free demo, visit www.c-t.co.uk or contact info@c-t.co.uk.

Innovative Fall Prevention Solutions by Medpage (CONTINUED FROM PREVIOUS PAGE) Features include: • Waterproof Design: Suitable for wet environments.

• Wireless Connectivity: Reliable transmission to the alarm receiver.

• Ease of Installation: Simple setup for quick deployment.

WHY CHOOSE MEDPAGE? Medpage’s commitment to innovation and quality is evident in their product range. Each solution is designed with the user’s safety and convenience in

mind, making them a trusted choice for caregivers and healthcare providers alike.

By investing in these advanced fall prevention tools, families and facilities can create safer environments for those at risk. Medpage continues to lead the way in providing practical, reliable solutions that make a real difference.

For more information, visit Medpage’s official website or contact their team to explore these products further. Safety starts with the right tools, and Medpage delivers just that. www.easylinkuk.co.uk T: 01536 264 869

PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISERS

PAGE 46 | THE CARER DIGITAL | ISSUE 269

TECHNOLOGY AND NURSE CALL Training, Routine & Flexibility: 3 Ways To Keep Gen Z Workers Young people only make up 11% of care workers. When they’re the ones to pick up the mantles left by 25% of the workforce likely retiring within the next 10 years… it isn’t the most comforting news, especially when the care sector is already stretched so thinly.

We’ve previously discussed how you can attract the under-25s. But it isn’t just about recruiting young care workers. It’s about keeping them, too.

Care can already be an overwhelming career. So, imagine what it’s like when you’re first experiencing it. A lot of young care workers are dropped into the deep end, especially if it’s their first job in the industry.

Combine this with irregular, unsociable hours, and you have a recipe for burnout.

So, what can you do to keep Gen Z in the care sector?

First: training.

Despite qualifications, jumping into the real thing is something new entirely.

Plus, since the typical care worker in the UK is aged 45, many vacancies are likely to be filled by those with extensive backgrounds in care. It’s possible, then, that more in-depth training could slip through the cracks for new carers.

It’s easy to get swept up in the waves of care’s responsibilities, whether you’re used to it or not. Offering new hires more in-depth training, ongoing support, and perhaps even a mentor can help them stay afloat amongst the workload.

Next: regular shifts and flexibility.

You may think routine and flexibility contradict each other, but they actually go hand-in-hand.

Burnout in shift work largely stems from poor work-life balance, resulting from staff having little to no control over when they work. Short notice of shifts, combined with irregular and unpredictable ones, leaves workers with a life revolving around work. Even for the biggest workaholics, having no time for a personal life doesn’t make for a healthy one.

Providing enough notice for shifts allows your team to plan around them.

Offering rotating schedules and shift patterns also makes hours more predictable, meaning staff can plan even further in advance. (It’s easier for you, too!)

Things come up. Life happens. Ruling your rota with an iron fist gets you nowhere – apart from having unhappy staff.

Flexibility is often misconstrued as spontaneity, but it instead gives staff a voice. Allowing staff to set availability and arrange shift swaps immediately gives them that control they were missing.

You’ll agree that when you aren’t burned out or struggling with poor mental health, you’re better at, well, everything. You’re more productive, more motivated, and you care a lot more about what you’re doing.

This is what Gen Z prioritises. For that, they’re given a bad reputation – just like care gets a bad reputation for a poor work-life balance. But that doesn’t mean the two can’t work together.

By embracing what Gen Z prioritises, you’re not only attracting young care workers, but you keep them.

Decades down the line, who knows, maybe they’ll be the ones retiring and passing the mantle down to their younger counterparts. www.rotacloud.com

Fall Savers - Affordable Fall Monitoring Solutions

Fall Savers®, are an experienced market leading healthcare provider of resident safety solutions for over 15 years.

Floor sensor mat Wireless door/window exit alerts

FALL SAVERS ® WIRELESS MONITOR

TREADNOUGHT ®FLOOR SENSOR PAD

Eliminate all cables with our new generation falls management solutions!

Upgrade your falls programme with the latest technology from Fall Savers®. The NEW Fall Savers® Wireless eliminates the cord between the monitor and sensor pad. This results in less work for nursing staff, improved safety for patients and reduced wear and tear on sensor pads.

Wireless advantages include the ability to use one monitor with two sensor pads simultaneously and support for many new wireless devices.

BENEFITS INCLUDE: Safer for patients; less work for staff Bed and chair pads available One monitor works with two sensor pads Integrates with most nurse call systems A variety of options, including: Call button Pager

The TreadNought® Floor Sensor Pad is built to last with a durable construction that far out lasts the competition. Our anti-bacterial floor sensor pad is compatible with most nurse call systems or can be used with a portable pager to sound an alert when a person steps on to the sensor pad. Caregivers typically place the sensor pad at the bedside, in a doorway or other locations to monitor persons at risk for falls or wandering. An optional anti-slip mesh reduces the potential for slippage on hard surface floors.

FEATURES INCLUDE: Connects directly to most nurse call systems High Quality anti-bacterial Floor Sensor Pad Large Size Pad: Measures (L) 91cm x (H) 61cm Options (sold separately): Anti-slip mesh for hard surface floors See the advert on this page for further details or visit www.fallsavers.co.uk.

www.rotacloud.com

PAGE 48 | THE CARER DIGITAL | ISSUE 269

TECHNOLOGY AND NURSE CALL From Survival To Stability: Why Financial Health Is Key To Social Care’s Future Fran Kirke, VP of Care at OneAdvanced, discusses how financial pressures continue to challenge social care providers.

Every day, care organisations are working tirelessly to deliver essential support in the face of growing needs and rising costs. However, too many providers are stuck balancing tight budgets, having ‘just enough’ to stay afloat. The hard truth is, just enough isn’t enough—not for the providers, not for the employees, and certainly not for the clients who depend on them.

Rising operational costs—from wages and the Fair Pay Agreement to energy bills—compound historic underfunding and financial pressures. And demand for care continues to increase, creating a widening gap that organisations are often forced to fill with limited resources.

Providers then end up in survival mode, unable to invest in improving their services for today and the future.

ty support often comes with layers of red tape. Managing aged debt and resolving invoicing errors take a significant amount of time that few organisations can spare. Regulation and compliance require meticulous reporting, and the sheer volume of admin work to manage all these leaves teams stretched thin.

At the same time, there’s an expectation for providers to keep doing more. But without the right tools and systems in place, these compounded financial struggles threaten to overwhelm this indispensable sector.

PAVING A SUSTAINABLE WAY FORWARD Social care providers aren’t just keeping their organisations alive; they’re safeguarding the wellbeing of countless individuals and families.

THE NEED TO RETHINK FINANCIAL STABILITY

Providers need to be able to prioritise long-term financial resilience. And

Care providers need to have healthy finances in social care, and that doesn’t come at odds with delivering compassionate care.

A financially strong organisation has the breathing room to improve services, retain employees, and innovate to make a meaningful difference to the lives of people they support. And having this financial security means providers can actually plan for the future rather than constantly reacting to the present.

part of this means having the tools—including robust financial management softwaresimplify manual processes, optimise resources, and reduce inefficiencies.

By championing financial sustainability, we’re creating conditions where employees can thrive, where clients receive the quality of care they deserve, and where the sector can confidently meet future challenges.

BENEATH THE SURFACE

Find out more at: www.oneadvanced.com/ai

Social care organisations face a web of financial intricacies. Local authori-

See the advert on the back cover of this issue.

From Chaos to Clarity. Why Connected Care Software Matters For many care managers, a normal day looks like organised chaos.

You start with care planning, then switch into scheduling. Finance needs attention. A medication update comes through. Audits are approaching. Each task lives in a different place. Another login. Another spreadsheet. Another hour lost.

It is no surprise that so many feel stretched too thin.

The challenge is not the work itself. Care managers are experts at ensuring people receive safe, person centred care. The problem is that many tools in use today simply have not kept up with the demands of modern care.

Too often, care teams are asked to work across platforms that don’t speak to each other. Notes get duplicated. Information gets missed. Important changes take too long to reach the right person. This creates stress for managers and their teams. It also creates risk.

But it doesn’t have to be this way.

When information flows through one connected system, everything becomes clearer. There is one place to update, one record for the whole team to rely on, one view of the care being delivered across every visit or shift. Tasks that once took hours can be completed in minutes. Insights that once required detective work become visible instantly.

Celebrating 10 years of Innovation, Trust, and Quality everylifetechnologies.com/pass

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This is why more providers are turning to all-in-one care management platforms like PASS. With care planning, rostering, eMAR and finance in the same system, teams stay aligned and up to date. Real time records help reduce errors and support smoother inspections. Smart automation removes manual admin and frees up more time for face-to-face care.

AI also plays a role. Not by replacing clinical judgement, but by helping care teams stay ahead of change. If something looks different in a note, or if patterns in data suggest a growing risk, the system can highlight it quickly for a manager to review.

Technology becomes a helpful assistant, while care professionals remain firmly in control.

Over 1,200 services across the UK are already benefiting from this clearer, more connected way of working. Many report stronger communication, improved compliance, and calmer days as a result.

Care will always be complex. People have unique needs. Things change. But systems that support care don’t need to add to the chaos. When everything comes together in one place, focus can return to what matters most. Delivering outstanding care, every day.

Learn more at www.everylifetechnologies.com

R 10 Y E A R S

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Join us for the next 10 years!

Let’s succeed together 14/10/2024 10:27

THE CARER DIGITAL | ISSUE 269 | PAGE 49

TRAINING & PROFESSIONAL SERVICES

Cyber Security in Social Care: Why Resilience Matters More Than Ever As cyber threats continue to rise across the UK, adult social care finds itself increasingly targeted. Phishing, credential theft, ransomware and supply-chain attacks now routinely affect small and medium providers, many of whom lack the internal infrastructure to respond. What was once an “IT issue” has become a board-level risk, capable of disrupting care delivery, compromising sensitive data, and jeopardising business continuity.

Against this backdrop, the sector has made remarkable progress. Five years ago, only 13 percent of social care providers had completed the Data Security and Protection Toolkit (DSPT). Today, that figure has risen to more than 75 percent. This shift shows a growing recognition that cyber security isn’t optional – it is foundational to safe, high-quality care.

At Digital Care Hub, we’ve learned that providers don’t struggle with willingness; they struggle with capacity. Many care organisations simply don’t have the time or expertise to produce robust cyber and data protection policies from scratch. That’s why one of the most transformative tools we’ve developed has been our Data Policy Builder. It allows providers to create clear, compliant, tailored policies, giving them a practical starting point for good governance and DSPT completion. For many services, it’s the difference between feeling overwhelmed and feeling in control.

But compliance is only the beginning. The next challenge for the sector is building true cyber resilience – moving from “ticking the box” to embedding safe digital practice into everyday operations. That means regular staff training, clear incident response plans, secure access controls, and awareness of evolving scams and threats. It also means understanding your digital supply chain and ensuring partners meet appropriate standards.

The renewed government funding for Better Security, Better Care through to 2029 signals a long-term commitment to these priorities. It will support new voluntary cyber and data health checks, help providers navigate upcoming DSPT enhancements, and strengthen local support networks that have been vital in driving progress so far.

But ultimately, resilience will be built provider by provider, through small, consistent improvements: policies that are actually used, staff who know what to do when something looks suspicious, and leaders who recognise that cyber security is now as essential to safe care as medication management or safeguarding.

Social care has already proven how quickly it can rise to a digital challenge. The next four years offer an opportunity to turn that momentum into lasting, sector-wide confidence.

For further information please visit https://digitalcarehub.co.uk/cyber-security

Rethinking Restrictive Practices: Improving Care Through Education Restrictive practices such as physical restraint, bed rails, or lap belts remain one of the most challenging aspects of health and social care. Intended to keep patients safe, they can also cause harm, distress, and loss of dignity when used unnecessarily. Across the UK, the principle is clear: care must always use the least restrictive option.

Legislation provides the framework, but culture and staff behaviour shape daily practice. Nurses, carers, and clinicians often make quick decisions balancing safety with autonomy. Without training, restrictive practices risk becoming routine. To change this, staff need better understanding of the human impact and confidence to use alternatives.

That’s where Restrictive Practice makes a difference. Developed through codesign workshops with patients and carers, this gamified e-resource gives a voice to those most affected by restraint. Their lived experiences shaped the learning, helping staff see restraint

not as a neutral safety tool, but often as something frightening or disempowering.

The results are powerful. Staff trained with the resource led Quality Improvement projects, achieving measurable reductions: - Bed rails dropped from 360 to 277 incidents - Bed bumpers from 303 to 227 - Lap belt use halved, from 46 to 22 These improvements represent safer, more compassionate care and reassurance for families.

Restrictive practices may never disappear entirely, but they should be the exception, not the rule. With the right knowledge and tools, staff can choose safer alternatives and build a culture of dignity, compassion, and respect across UK care services.

See our advert on the front cover or visit www. RestrictivePractice.com

PAGE 50 | THE CARER DIGITAL | ISSUE 269

TRAINING & PROFESSIONAL SERVICES

The Changing Rules of Sponsorship

By Natasha Willett, Partner, Latitude Law (https://latitudelaw.com) A recent Home Office action against Burlington Court Care Home highlights how easily care providers can fall foul of sponsor licence rules. Even small administrative oversights, such as failing to report a change in ownership, can have serious consequences for both employers and their overseas staff.

2025 IMMIGRATION CHANGES AND THE CARE SECTOR While changes to the Immigration Rules are frequent (albeit not always groundbreaking), 2025 has shaped up to be a significant year for immigration changes, especially those aimed at the sponsored work sector. The need to reduce net migration continues to remain at the forefront of government policy making.

The Immigration White Paper, published in April, signalled the end was coming for those looking to make applications as care workers outside the NHS, along with several other jobs deemed to be of lower skill level (most roles below RQF level 6 - graduate level). The White Paper also introduced other suggestions to further tighten up the rules including increasing the required English levels and even the qualifying

period needed to reach settlement. Those in certain care worker roles had already been barred from being able to sponsor dependants and care worker sponsors faced extra scrutiny when applying for and assigning certificates of sponsorship.

In July 2025, some of the suggested amendments were implemented so that now only those who were already being sponsored in certain care roles or have lawfully been working with their employer for at least three months can apply for further permission as Skilled Workers.

There is now a complete ban on recruiting new care workers from abroad. With many care worker sponsors having had their licences revoked in the last few years, there is already a large pool of workers who are at risk of having their leave curtailed. It is clear from changes made in 2024 that the government has been keen for existing sponsors to focus their recruitment efforts on these affected workers.

SPONSOR LICENCE COMPLIANCE: CHANGE OF OWNERSHIP RISKS Change of ownership has long been one of the biggest pitfalls for those holding a sponsor licence. It catches out both large corporations and small businesses alike. A sponsor may have all the necessary dayto-day policies in place for monitoring workers yet still fail to recognise the need for a new licence or transfer when there is a majority change in ownership. Often there is no change to the operational activities of the company nor the workers’ terms of employment, so sponsors blindly carry on without even considering the need for this to be reported to the Home Office.

It was this exact scenario that Glasgow’s Burlington Court Care Home found itself in. There had been a change in majority ownership of

the company, and the workers had been transferred to the new employer under UK TUPE rules. Such action would prompt a new sponsor licence application, or transfer to the purchasing company’s sponsor licence, to be made within 20 working days of the transfer.

Requesting that the existing sponsored workers have their sponsorship transferred is part of this process. It is understood that 15 sponsored workers have been affected by this change and face having their current permission curtailed for what, on the face of it, appears to be an administrative oversight. The Home Office has always taken the view that sponsorship is a privilege not a right and tends not to offer much flexibility or discretion when compliance duties are not adhered to.

COMMON REPORTING PITFALLS Even in cases where there is a change in minority ownership, it is still something which must be reported to the Home Office. Failure to report changes in company name and address are also routine acts which could result in compliance action being taken against a licence holder if not reported. Reporting failures have seemingly become so frequent that is has recently prompted the Home Office to issue a notice on its SMS message board to remind licence holders to regularly review and update details, including those for Key Personnel. Failing to change or deactivate Key Personnel when they leave a business is another common issue we see at Latitude Law.

KEY TAKEAWAY FOR CARE PROVIDERS The action taken against Burlington Court Care Home serves as a reminder to sponsors that if any changes occur – whether it be to the business or to a worker’s personal circumstances – this will probably require a report to the Home Office to stay compliant.

Competency That Builds Confidence: Blended Learning Designed for Real Care Competency assessment might not be anyone’s favourite phrase, but in domiciliary, residential, and specialist care, it is the backbone of safe, high-quality support. The challenge is making it genuinely useful, not just another hoop to jump through.

Care staff need more than theory. They need time to learn, practise, and make mistakes in a safe environment before they are expected to apply new skills with real people. That is where a blended learning approach truly shines. High quality eLearning builds consistent knowledge. Virtual sessions keep teams connected and engaged.

Face to face training gives carers the chance to try techniques, ask questions, and build confidence before working directly with residents

and service users in their homes or care settings.

But learning does not stop in the classroom. Competency assessments in real care environments provide the feedback carers need to know they are using best practice techniques, communicating well, and delivering safe, person-centred care. It is the bridge between “I know it” and “I can do it.”

This balance of learning plus real world assessment creates confident, capable staff who trust their own skills and feel supported rather than judged. Managers also get clear, reliable evidence for CQC and Skills for Care requirements without drowning in admin.

At myAko, we have developed tools with our long term partners,

that make this process simple and sustainable. Better learning, better practice, better competency. It is a straightforward formula that leads to stronger teams and better outcomes for residents and service users.

Because when staff feel skilled, supported, and confident, the quality of care speaks for itself.

Kevin Ashley Founder I CEO myAko https://www.myako.online/

Blended learning that works for carers Training shouldn’t feel like an extra shift. myAko brings together digital learning, practical skills, and real-world support so carers can learn smarter, not harder.

Built for busy days, unexpected days, and the days when the kettle breaks again.

You Deserve myAko. Find out more at myAko.online

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www.myAko.online hello@myAko.com 01202 283283

THE CARER DIGITAL | ISSUE 269 | PAGE 51

TRAINING & PROFESSIONAL SERVICES Eden Alternative - It’s Time to Change the Way We Care "23 years, operating 4 Devon Nursing homes, has been pretty tough, as anyone in social care, knows, only too well. And if it was hard already, after 2024 budget, it's just got harder.

Anyway, at heart, I am just customer of Eden Alternative, and it was a stroke of luck to come across this whilst on holiday in New Zealand in 2009. It started in USA in 1994 and now runs in 22 countries.

The fact that I am now involved with this not-for-profit organisation (in the UK area) came about when one of the 2 main UK directors died suddenly just before Covid.

But it's something I have run with for 11 years to help make 'vision' a reality, not a struggle. So, being both a customer and helping the admin seems quite natural.

It is a modern philosophy of care, but moreover, it's a programme that is straight forward, tried and tested for 30 years and really works.

Its member care organisations generally become trainers for their own teams, and run it themselves.

The programme is run in person over 2-3 days or online 1 hr a wk for 7 weeks. You choose.

It addresses loneliness, helplessness and boredom and operates through 10 principles to underpin 7 critical domains of wellbeing.

Moreover, it's effective, transformational and really works. As residents, and team members wellbeing, matter so much , it's a must, in my opinion.

Geoffrey Cox Southernhealthcare.co.uk eden-alternative.co.uk"

CQC Compliance: The Importance of Up-to-Date Policies and Procedures In today’s regulated care environment, having clear, current, and wellcommunicated health and social care policies is essential for delivering safe, compliant services. The Care Quality Commission (CQC) now places increasing emphasis on how policies are implemented and understood—especially during registration and inspections.

Outdated or poorly communicated policies can significantly impact your CQC rating. Even if documentation is comprehensive, failure to ensure staff understand and follow procedures may lead to a “Requires Improvement” or even “Inadequate” rating under the ‘Effective’ domain.

Well-maintained policies promote consistent standards across care teams and help safeguard services when incidents arise. In regulatory investigations, the first request is often to review relevant policies—making accuracy and accessibility key to reducing legal and compliance risks.

However, keeping policies up to date is challenging. Constant changes in legislation, best practice guid-

ance, and case law mean that policies can quickly become obsolete.

W&P has been a trusted provider of CQC-ready care policies and procedures for over 20 years. Our expert team monitors industry developments to ensure your policies remain fully compliant.

Our Online Policy Portal simplifies policy management. With just a few clicks, providers can update content, distribute documents to staff, track confirmations, and monitor compliance via a real-time dashboard. You can even provide temporary read-only access to inspectors—demonstrating transparency and accountability instantly.

Ensure your care service meets CQC expectations with fully up-to-date, easily accessible, and well-communicated policies.

Email: info@wandptraining.co.uk Call: 01305 767104 See the advert on page 2 for details.

Care Home Finance from Global Business Finance Global assists clients throughout the U.K. who specialise in the healthcare sector to achieve their objectives of purchase, development and refinance.

We have organised over £1.8bn for clients in the past 30 years, providing clients with competitively priced funding to refinance existing debt, ease cashflow and develop businesses further.

From helping clients make their first purchase through to allowing groups to grow significantly in size we

assist at every stage of your business expansion.

Every proposal is individual and deserves to be treated that way, so we hope you will allow us to be of assistance to you and call us to chat through your plans and requirements, I am sure we will be able to tailor a facility to your requirements.

Call us on 01242 227172 or e-mail us at enquiries@globalbusinessfinance.net