The Carer Digital - Issue #189

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W W W T H E C A R E R U K C O M THECARERUK THECARERUK Issue 189 THECARER UK F O R N U R S I N G A N D R E S I D E N T I A L C A R E H O M E S Care Home Visiting Rights Now a ‘Fundamental Standard of Care’… As New Legislation Comes into Force New legislation protecting the rights of families to visit care homes has come into force The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2023 introduce a new fundamental standard of care and came into effect from 6 April 2024 Regulation 9A is entitled “Visiting and accompanying in care homes hospitals and hospices The new legislation applies to all providers delivering a CQC regulated activity in a care home, hospital or hospice, and provides that unless there are exceptional circumstances service users whose care or treatment involves an overnight stay or the provision of accommodation, must be facilitated to receive visits; must not be discouraged from taking visits away from the care home and if their care and treatment doesn t involve an overnight stay must be enabled to be accompanied by a family member friend or person providing support (CONTINUED ON PAGE 3 )

Welcome to the latest edition of The Carer Digital!

We lead today with the welcome

that the government has introduced new legislation and reform for visiting rights in care homes

We all remember only too well the unprecedented challenges faced by care homes during the COVID-19 pandemic I often refer to a seminar I attended as the UK was slowly coming out of lockdown here in my Editor s Comments, where providers and staff were invited to share their experiences among an audience of care professionals It was and I often repeat this, harrowing at times to listen to the heartbreaking stories, the sacrifices, the impact on mental health and well-being It was a very humbling moment for me

So the introduction of new legislation guaranteeing the right to visits for care home residents marks a significant step forward for the sector The impact of stringent lockdown measures, which saw loved ones separated from vulnerable residents for extended periods cannot be underestimated The emotional toll and adverse effects on mental health and well-being have been profound

Hindsight is a wonderful thing However, at the time as a nation, we found ourselves navigating uncharted waters when the pandemic struck Care homes at the forefront of the crisis were thrust into the spotlight facing unprecedented pressures and obstacles PPE shortages and the inadvertent acceptance of untested hospital discharges contributed to a spike in infections within these settings, compounding an already challenging situation

It is crucial to acknowledge that the restrictions imposed during the pandemic were implemented with the best of intentions, aimed at protecting residents from a highly contagious virus

However the unintended consequences of isolation and separation have been deeply felt by residents families and care providers alike

The announcement of new legislation enshrining the right to visits for care home

residents is undoubtedly welcome

Once again thank you for the positive stories we are receiving too! We regularly receive press releases of openings refurbishments awards celebrations charity events etc and are always pleased to publish them, after difficulties of recent years it is wonderful to share uplifting stares so please do keep them coming!

And I would also take this opportunity to invite you to our stand at the forthcoming CARE SHOW LONDON at London s Excel later this month (24-25 of April) We are on stand M44 I will be there for the whole two days, so please do pop by I m always interested in your comments insight and feedback so please do pay us a visit!

I can also be contacted at any time at editor@thecareruk com

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news This legislative clarity brings assurance to families providers and most importantly residents themselves It signifies a recognition of the fundamental importance of social connections and the vital role they play in maintaining the health and happiness of those in care settings Moving
from the lessons of the past This includes
in its care
forward it is imperative that we learn
fostering a resilient and responsive care sector equipping/funding it
navigate future challenges

Care Home Visiting Rights Now a ‘Fundamental Standard of Care’



The government was forced to act following criticism of the severely restrictive visiting conditions that were in place for much of the pandemic While the measures were designed to protect residents and reduce the spread of Covid, the emotional and mental impact the restrictions caused to vulnerable residents and their families was said residents and families, dismissed or not taken into consideration

In March 2020 care homes banned visits from friends and family and kept residents indoors in an effort to stem the spread of coronavirus

During the pandemic the government also set out restrictions that any resident who makes a visit out of the care home including for exercise in a park or to sit outside at a hospitality venue should be required to isolate for 14 days causing widespread condemnation

Professor Martin Green of Care England called the 14-day rule “frankly ridiculous” noting that this was particularly an issue for people with learning disabilities who often go and stay with relatives or students who go out to colleges or workplaces Zac Taylor, Director of Quality and Practice at Mencap described the rule as unnecessary and “very inhibiting” for many people

Jenny Morrison Co-founder Rights for Residents (now called Care Rights UK) called the 14-day isolation rule a blatant human rights abuse”, and said “It seems incredible to us that people, including carers who are looking after our loved ones are now meeting up in gardens in groups of six and households of two, getting their hair cut, going to gyms and yet our loved ones let us remember that they have spent 13 months in isolation virtually cannot go out and enjoy a spring afternoon for two hours where there are no other people maybe in a local park unless they agree to come back to the care home and isolate on their own in their own room for 14 days It is inconceivable because most of them have been vaccinated


Now care home visits are a fundamental standard of care on par with having access to food and drink and properly qualified staff and the new legislation now sets out what people using health and social care services and their families friends or advocates can expect Specifically a provider needs to ensure that visits are appropriate meet service user s needs and so far as practicable reflect their preferences; that in relation to being supported to go out, action or precautions are put in place in a proportional way to enable visits and trips out; that when making arrangements or taking decisions due consider-

ation is undertaken to care and treatment plans and that relevant people are involved in any decision making

Mathieu Culverhouse expert public law and human right lawyer at Irwin Mitchell said: “This is a welcome introduction that provides much needed clarity to the law around care home visiting and will have a positive impact for many people in care homes and for their loved ones ”

This legislative change follows the government s consultation response published on December 6 2023 confirming its intention to bolster care home visiting rights


Speaking in December last year Minister for Care Helen Whately said: “Spending time with loved ones makes all the difference to the wellbeing of people in care homes and hospices Of course keeping people safe from infections is important, but this is about striking the right balance

She added: “I know how painful it can be when you’re stopped from seeing someone who means everything to you especially when you don t know how much time they have left It s something I don t want anyone to have to go through again That’s why we’re changing the law to recognise just how much visiting matters

The new legislation has set out what providers must do to make sure they respect the right of each person to receive visits and to be accompanied following an assessment of their needs and preferences

Everyone, the new regulations state should work on the assumption that in-person visiting and accompaniment to appointments are possible Providers must put in place any measures or precautions necessary and proportionate to ensure that visiting and accompaniment can continue to happen safely

These must be the least restrictive options and must be decided with the person using the service and their family friends or advocates where appropriate


The provider must help people to understand their options and make informed decisions making reasonable adjustments where necessary The provider in partnership with people involved in the decision should regularly review any precautions that have been implemented and should remove them as soon as possible It is important that information is communicated clearly to the person using the service and those restricted from visiting throughout the process The provider should also be clear with those involved who they can contact

within the service if they have questions or concerns about any restrictions in place

Very occasionally there may be exceptional circumstances where despite any precautions put in place a visit or accompaniment may still pose a significant risk to the health, safety or welfare of a person using the service or on the premises This risk will mean that despite considering all possible actions and precautions an in-person visit or accompaniment cannot be safely facilitated and there is no alternative but to restrict visiting or accompaniment at that time If this is the case the provider should put in place the necessary restriction and review arrangements regularly As soon as circumstances change the provider should remove the restriction and allow in-person visiting or accompaniment again

A human rights-based approach to decision making can support providers in enabling visiting and accompaniment and when considering restrictions in complex situations This includes considering the appropriate balance between a person s right to private and family life independence, choice and control, risk and safety Providers must consider whether restrictions are lawful legitimate and proportionate Providers must also make sure they take people’s mental capacity into account They must make sure that either the person or someone lawfully acting on their behalf is involved in planning managing and reviewing their care and treatment This includes their right to having visitors and being accompanied to appointments Providers must make sure decisions are made by those with the legal authority or responsibility to do so They must work within the requirements of the Mental Capacity Act 2005 The Act includes a duty to consult others such as families unpaid carers and advocates, where practicable and appropriate


Helen Wildbore, director of Care Rights UK, said: “Creating a new fundamental standard on visiting is a huge step forward in recognising the importance of relationships with family and friends We are pleased the government and CQC have acknowledged this as a vital part of good care

“We hope the new regulation will remove the postcode lottery, ensuring people can maintain contact with loved ones across all settings Meanwhile, we will continue to push for a new legal right to a care supporter which is not about visiting but about the right to the support of someone we ve chosen to act as our eyes ears or voice when we need them as a partner in care ”

Updated CQC guidance on visiting released last week can be found here

Navigating Stress and High Levels of Emotion as a Caregiver

In the realm of care work, mental health remains a taboo topic Caregivers frequently find themselves in the difficult position of having to suppress stress under the guise of "staying strong for the family " Particularly within End-of-Life or Complex Care weight of such expectations can be hard when facing not only the loss of people they've grown to care for but also the looming prospect of potential job loss

Navigating these turbulent waters requires a delicate balance of professionalism and empathy to manage the potential emotional impact

When training caregivers here are five key pieces of advice I give to manage the complexities of high emotional intensity and stress:


This is essential but can be tricky – especially for caregivers who are just embarking on their career Transparency and honesty regarding boundaries are paramount Caregivers should communicate respectfully and ensure they uphold their own boundaries diligently

Before sharing information caregivers should carefully consider

whether it s appropriate for the specific service user Feeling comfortable divulging personal details to one individual but not another may signify that the relationship is becoming overly personal

Once caregivers allow a relationship to veer into personal territory, maintaining other professional boundaries becomes more challenging and may be met with surprise or discontent Caregivers may also encounter difficulties in fulfilling their role and making decisions that may be necessary for the service user s well-being if personal connections cloud their judgment


Within care building rapport with families is natural yet it s essential to tread carefully While empathy and humanity form the foundation of interactions maintaining a professional distance as previously mentioned is imperative to avoid becoming enmeshed in personal affairs or conflicts

By approaching interactions with empathy and professionalism caregivers can navigate family dynamics with compassion while upholding the integrity of their role


Each family s journey is unique shaped by factors including cultural background, personal beliefs, and past experiences

By taking the time to listen attentively to a service user understand what they are saying, reflect on what is being said and retain the information caregivers can gain invaluable insight into the diverse ways in which grief manifests

While grief is associated with the loss of a loved one it is essential to recognize that the definition of grief extends far beyond this and encompasses the loss of hopes dreams, or the life that could have been or once was

This nuanced understanding allows caregivers to provide tailored support that addresses the multifaceted nature of grief and the emotional reactions that can bring They can tailor their approach to meet the unique needs of each individual and family fostering healing comfort and dignity in tough times


Recognising when it s time to step back is a vital skill for caregivers acknowledging the fine balance between empathy and self-preservation As emotional investment deepens there may come a point where it begins to overwhelm jeopardising both the caregiver s well-being and the dynamics within the family unit There is nothing wrong with being emotionally affected by the circumstances or death of a service user and wanting to take some time away caregivers are human too!

In these moments of intense emotion it s crucial to take a step back allowing for a temporary respite This does not signify a failure or lack of commitment; instead it demonstrates a deep understanding of personal limits and the importance of self-care in maintaining effectiveness as a caregiver


Cultivating a culture of transparency entails not only sharing the triumphs but also acknowledging the challenges inherent in caring for individuals with complex needs and supporting their families through times of profound difficulty

Often caregivers believe that they should not express feelings regarding the care or death of a service user However it is important that they identify signs of stress, different coping mechanisms (healthy and non-healthy) and what further psychological support may be required

They must be encouraged not to be too hard on themselves if they are struggling and feel empowered to seek assistance when needed This can be from a therapist from the company they work for from peers who may be going through the same experiences or from friends and family

Navigating the emotional complexities and stresses of care work requires a delicate balance of professionalism and compassion, selfawareness and vulnerability

By prioritising boundaries empathy and open communication caregivers can not only provide exceptional care but also safeguard their own mental well-being

Kings Lynn Dementia Café Launched At Amberley Hall

A new drop-in Dementia Café has been launched at Amberley Hall Care Home in Kings Lynn to provide support and stimulation for those living with dementia and their dedicated caregivers

The launch was attended by Kings Lynn Mayor Cllr Margaret Wilkinson with her daughter Louise, one of the Mayor’s consorts representatives from the Alzheimer s Society as well as members of the community and Amberley Hall residents and families

Cllr Wilkinson, whose husband was a resident at Amberley Hall said This is

The aim of Rise and Shine was to develop an activity so everyone has an opportunity to take part in some physical activity (when they are ready clinically and personally) to prevent Hospital Acquired Deconditioning (HAD) in a fun sociable way It is primarily aimed at older hospital inpatients and care home residents

Rise and Shine is a game which was created to encourage a fun approach to physical activity on older person’s inpatient wards and care homes Focus Games is giving away 100 copies of the game See our advert on the cover page or visit www riseandshinegame com
Read the full case study at https://innovationlibrarynenc org uk/result/rise-and-shine-game/
The initial idea for Rise and Shine
from international artist and sculptor Bob Olley
also designed the unique characters on each of the cards With mobility issues affecting our elderly population nationwide the solution was a card game that encourages players to move physically By engaging in this fun and social activity hospital inpatients and members of the care community can become more active Not only does this enhance their mobility but it also motivates patients to get out of bed get dressed and ultimately enhances their overall experience Developed in partnership with South Tyneside and Sunderland NHS FT and Health Innovation North East and North Cumbria
for Carer Readers
100 FREE copies of Rise
amazing a wonderful supportive initiative which will benefit the Kings Lynn community Lots of people living with dementia or caring for loved ones with the condition can feel lonely and at a loss for places to go this is an excellent place ” Athena Care Homes Learning and Development Manager Tamara Duro gave an entertaining speech
about dementia there were activities including the popular interactive sensory Omi-table and a Singing for the Brain session showing the power of music The kitchen team had prepared tasty cakes which were enjoyed by all along with a cup of tea or coffee Amberley Hall s new manager Jo Monaghan said, “We were delighted to see so many people attend our launch and hope that people will now have Friday morning in their diaries to come along to Amberley Hall Special thanks to the Mayor for joining us and spending time talking to our guests and residents ” Following the launch the Dementia Café will continue to provide support and companionship with another session taking place on Friday 12th April from 10am until midday and then every fortnight following A series of informative speakers are planned along with activities as well as good company

Mental Health Absences Adding To NHS Staffing Crisis Study Reveals

NHS staffMore than three in ten (31%) NHS employees have had to take time off work with mental health issues in the past year according to a UNISON survey

As the staffing crisis in the health service continues the union says the findings – based on more than 12 000 health workers across the UK – show the effects of burnout among employees and mean many more could quit altogether

Panic attacks high blood pressure chest pains and headaches are among physical signs of stress reported by nurses, porters, 999 call handlers and other NHS staff who completed the survey Some also said they experienced depression low mood sleepless nights and flashbacks

UNISON says workforce pressures are taking a huge toll as staff tackle a waiting list backlog with many struggling to look after their wellbeing

Stigma around anxiety and depression is still a major issue for health workers Of those who were off with mental health problems, one in five did not tell their employer the real cause of their absence

The main reason for this was they did not feel their manager or employer would be supportive (45%)

More than one in five (22%) said they did not want their colleagues to know they had mental health issues

Almost a quarter (24%) were able to ask their employer for help with their mental health in the previous 18 months However, nearly half (48%) of those who took this step to share their issues said they did not feel supported

UNISON says staff feel undervalued and frustrated with many quitting altogether for less stressful jobs

Cambridge Court Expands Animal Therapy Program

Cambridge Court care home has announced the expansion of its animal therapy program within the home and following on from last years Alpaca visit the homes has now welcomed an “animal roadshow with various animals including Alpacas and hatched ducklings for the third year running, Animal therapy refers to the use of animals to help people who have specific mental or physical conditions and has a massive positive impact on resident well-being

The 53 bed home caters for all categories of care from residential to dementia nursing and animal therapy is one of the activities manager Alena Petrie said The therapy brings so much joy to many so we are trying what we can and expanding on the experiences We also work with neighbouring nursery and primary school when children visit

during the anima therapy sessions it is double beneficial to our residents

“We have one to one close experiences booked for one of our animal lovers as a bucket list wish in close by safari park and Zoo

that pay more

The vast majority of those surveyed said better pay and recognition would make a difference to their wellbeing (89%) Safer staffing levels (82%) measures to stop bullying and harassment (68%) and a change in work pattern (58%) also scored highly along with access to a 24-hour counselling service (51%) and to a wellbeing app (49%)

UNISON head of health Helga Pile said: Many NHS staff are clearly at their limit Burnout is a reality in every part of the health service from hospital wards to ambulance stations

As more staff quit the pressures increase for those still working in the NHS and many are struggling to cope

“No one should suffer stress-related issues such as panic attacks and chest pains because of their job Employers must do more to recognise the overwhelming pressures on all NHS staff including healthcare assistants, cleaners and paramedics

The range of support available to workers experiencing mental health issues needs to be reviewed too Managers must also ensure staffing levels are safe and that employees have regular breaks ”


immigration landscape?

In today’s competitive and post-Brexit market for talent in the UK, the scarcity of skilled professionals is often a significant challenge particularly for businesses in the care industry Employing overseas workers can be a necessity yet understanding and staying compliant with the complex and ever-changing UK immigration system can be

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the Home Office s increased scrutiny on compliance in the care sector and civil penalties tripling for employers who breach Right to Work rules (raising from £15 000 to £45 000 for first offences from February 2024), getting it right is essential
this free to attend 1-hour webinar Fozia Iqbal Senior Business Immigration Solicitor at Harper James will cover: • An overview of the current UK immigration system and the Government’s aims and objectives for managing migration The key routes to employing overseas nationals in the UK, including o The current sponsorship system – skilled workers and global business mobility o Visa routes that do not require job offers or sponsorship o Temporary workers o Other visa routes – (eg the Scale-Up visa) o Closed categories to new applicants – (eg Entrepreneur and EU Settlement Scheme) • Important recent and upcoming immigration law changes introduced • Staying compliant and preventing illegal working There will also be a chance for questions at the end of the session This webinar will help owners managers HR and recruitment professionals, directors and c-suite members understand the key options available for hiring overseas talent in the UK as well as the obligations required to be and remain compliant For more information and to register for this free webinar please sign up via the Harper James websitehttps://harperjames co uk/news/webinar-employing-overseas-nationals-in-the-uk/ Webinar: Employing Overseas Nationals in the UK Date & time: Wednesday 24 April 2024 | 1:00PM – 2:00PM GMT

International Recruitment in Social Care Sur vey Reveals “Concerns”

Campaigners in Scotland have expressed concern that a loss of overseas workers due to increased red tape could have a severe and dramatic impact on social care

Scottish Care, the representative body for independent social care providers in Scotland, has conducted a survey revealing significant challenges faced by care providers in recruiting and retaining internationally recruited staff

The findings shed light on the potential risks to social care service delivery across Scotland due to recent decisions by the Home Office regarding international recruitment pathways

The survey was initiated in response to Scottish Care member reports regarding increasing difficulties in international recruitment

The Home Office’s decision to request additional documentation and communication issues exacerbated concerns among care providers particularly around Certificates of Sponsorship

Data gathered from the survey revealed several key insights:

Over 66% of Scottish Care members are currently recruiting staff from overseas indicating a heavy reliance on international recruitment pathways

However 68% of respondents expressed reluctance to consider international recruitment in the future due to concerns over sustainability and financially viability

Respondents from 14 Local Authority areas indicate that care providers employ over 15% of staff from overseas with 7 areas reporting over 25%

Alarmingly, some care providers reported between 95 – 100% of staff being internationally recruited, posing significant risks to service sustainability

Scottish Care said: “These findings highlight a serious concern over the sustainability of social care delivery in Scotland The potential loss of internationally recruited staff could intensify the existing vacancy challenges and impact overall service provision

“Scottish Care urges policymakers to address the urgent issues facing social care recruitment Immediate action is needed to protect social care service provision and support the sector s workforce

A government spokesperson said: “Care workers make a vital contribution to society, but immigration is not the long-term answer to our social care needs

“120,000 dependants accompanied 100 000 care workers in the year ending Sep 2023 and these numbers are unsustainable which is why we laid measures in Parliament to cut this figure

‘Passionate and Professional’ Carer from Woodleigh Care Home wins Great British Care Award 2024

British Care Awards 2024

Lucy who has worked in care for over 15 years won the award for her achievements as a care co-ordinator at Baily House Care Home in Mansfield In November she was promoted to deputy manager at nearby Woodleigh Care Home

The Great British Care Awards are a celebration of excellence across the care sector and they pay tribute to those individuals who have demonstrated clear distinction within their field of work

Lucy beat off stiff competition from across the sector to win the Care Assessor / Planner award awarded to the person who can best demonstrate the vital role that assessments and agreed care plans play in ensuring the personal needs and choices of each individual are properly met

Lucy received high praise from the Great British Care Award judges who concluded:

Lucy exuded passion professionalism and enthusiasm driven

by a desire to positively impact those under her care While she displayed a strong knowledge base she remained humble on her learning journey proud of the team s achievements including innovative assessment methods Her compassion and commitment to ongoing improvement make her a valuable asset to our sector

Lucy Shaw, deputy manager at Woodleigh Care Home said: I am delighted to win this award and that the judges recognised my passion for the job that I do I absolutely love working in care as I know that we make a real and important difference to the lives of the people we look after

“It is a true privilege to care for some of our most vulnerable people and I and the wonderful team I work alongside ensure we do it to the best of our ability every day ”

Ashleigh Baird care home manager at Woodleigh Care Home said: “We are incredibly proud of Lucy for winning this award It is well-deserved recognition for all her hard work and dedication to continually deliver the best, personalised care for every person

Lucy Shaw deputy manager at Woodleigh Christian Care Home in Mansfield, has won the coveted Care Assessor / Planner Award at The Great

‘Stop Waiting Until Care Crisis Point’ Urges Dementia Care Provider

New research has revealed that more than half of Brits regret waiting until the last minute to discuss care homes with loved ones

• 57 percent said they waited to move a loved one into a care home until after a health crisis 75 percent said that having the conversation about moving into care was very difficult

• 43 percent admitted to lying to loved ones during the process

The study by dementia care provider Vida Healthcare highlights the uncertainty around the different types of care available within the UK, with many Brits admitting to not knowing what different types of care involve Almost a quarter (23 percent) of UK adults aren t confident that they know what residential care is 24 percent aren’t sure what nursing care is, more than a quarter (28 percent) aren’t confident they know what dementia care is while almost a third (31 percent) don t know what social care or respite care involve

This lack of understanding and reluctance to discuss care options with family members often results in families delaying the inevitable – the research has revealed that more than half (57 percent) of UK adults have waited until crisis point before seeking expert care and support for their loved one This can then make the process more difficult for families as they try to avoid the tricky conversations and difficult decisions

Another contributing factor to people avoiding conversations around a loved one s care is the perceptions of care homes in the UK – a fifth (20 percent) of those surveyed said their perceptions of care homes were negative

Of adults who currently have or have previously had loved ones in care 50 percent said their family member was resistant to moving into a care home The resistance is due to several factors including missing their own home (47 percent) losing independence (36 percent) and being anxious (33 percent)

However, those who have had loved ones in care felt very differently Supportive staff (22 percent), having better care (21 percent) nicer facilities than first thought (21 percent) surprise at how nice it was (15 percent) and fantastic specialist care (12 percent) are just some of the top positives cited once a loved one was in a care home

Commenting on the results of the research James Rycroft Managing Director at Vida Healthcare said he believes that it s crucial there is a shift in the perception of care homes in the UK

“Moving a loved one into a care home can be difficult for all involved By the time someone starts considering a care home it s likely their loved one may be in need of more care than what can be provided at home, and individuals may have come to a point where they can no-longer provide the care and support their loved one needs

“Our research found that adults are often putting off conversations because of feelings of guilt – more than a third (36 percent) of UK adults that we spoke to admitted to avoiding the conversation of moving a loved one into care as they felt guilty about doing so, a stigma that we’re dedicated to challenging and changing It s important to accept that you are human and there is only so much you can do – an individual cannot provide the level of care that a dedicated care home can

The research from Vida Healthcare also reveals what people have learnt from the process of enlisting specialist care and support in hopes to help others


You can’t provide the level of care that a care facility does

You haven t failed a family member by not keeping them at home with you

You should prepare more and talk about options earlier

• You and your loved one will feel safer

Plan the move and make it as smooth as possible

James added “Family members of people living with dementia and other conditions that mean they need to move into a care home shouldn t feel like they have failed their loved one by not keeping them at home with them On the contrary, being supported by a care provider can ensure that yourself and your loved one are cared for in a respectful and dignified way that allows independence to be maintained as much as possible all the while helping to improve your loved one’s wellbeing and quality of life ”

Work Starts on Complex Needs Care Home in Pontefract

Exemplar Health Care has started work on transforming a former care home on Westfield Lane Pontefract into a brand-new complex care service

The site is currently occupied by the former 50-bed two-unit New Haven elderly care home which will now undergo a transformative renovation led by contractor Walter Thompson Once the renovation and refit has been completed the new home will be called Hamilton Springs Hamilton Springs will support adults living with acquired brain injuries, complex mental health needs and physical disabilities providing longterm community care for adults who would otherwise have a pro-longed

stay in hospital or other inappropriate setting

Due to open in late 2024 the new home will feature 37 ensuite bedrooms split across three communities with Exemplar Health Care’s model of small group living providing a more homely supportive and responsive care environment

The home will also feature communal dining and living spaces sensory bathrooms an activities hub a therapy room and a large accessible garden These amenities are designed to enhance the overall well-being of residents and foster a sense of community within the care home


Fire Safety In Care Homes: How To Engage Your Team In This Vital Area


It is imperative to ensure everyone can evacuate safely in the event of a fire Fire safety is crucial in minimising the risk of injury or death, even more so in care homes as each resident will have individual needs such as dementia or reduced mobility that may require additional planning training, and allocation of staff roles

Not having a detailed plan and regular training could jeopardise the safety of the vulnerable people we care for Breaches of regulations can also lead to fines for care providers

There are statutory requirements we must follow including having regularly updated fire safety planning risk assessments and evacuation plans The Care Quality Commission (CQC) requires that all care home staff have fire safety training


Obtaining expert technical advice on the application and interpretation of fire safety guidance is central to our procedures We ensure that staff understand the importance of this as fires can spread quickly, risk lives and cause immense damage

We renew our fire training annually and this year we were joined by a fire safety consultant and professional firefighter from a Nottinghamshire fire station to hear his expert views We learnt how to put out a fire efficiently and safely and heard real-life examples of the fires his crew had responded to and their causes

We then had a practical demonstration outside, putting out a fire using water foam, CO2, dry powder and wet chemical extinguishers That was helpful as people can often be anxious about using them

It was a detailed and informative session and we had excellent feedback from staff who have also applied some of the advice at home, such as ensuring their smoke alarms are working


We conduct annual and refresher sessions and all our new colleagues receive training on arrival We also have nominated fire marshals

Staff are trained to evacuate the building immediately in line with the home s plan going to the nearest designated fire assembly point while remaining as calm as possible and helping others

They are also trained in fire prevention measures and emergency procedures and have regular drills


Our up-to-date fire risk assessment is reviewed regularly and the fire alarm system that runs throughout each home is fully serviced We also ensure:

Regular fire alarm and escape lighting tests

• Regular inspections of fire safety equipment

The correct fire extinguishers are in the right places and the fully operational fire doors are checked regularly - these can slow the speed of the fire spreading

• Each home has trained and nominated staff to assist with evacuation in each part of the building

The firebox in each manager s office includes equipment such as two-way radios torches and reflective jackets


Fire safety regulations for UK care homes are primarily governed by the Regulatory Reform (Fire Safety)

Order 2005 which places responsibilities on those involved in fire safety such as registered managers The primary duty is with the care provider as the employer known as the ‘responsible person’ and you can read specialist guidance here

The CQC assesses fire safety as part of its inspections; care homes that fail to comply with its fire service recommendations could see their CQC rating affected


The evacuation of residents in the event of a fire, especially at night, can be challenging People might not be very mobile so staff need to help each person while avoiding confusing them

Our fireboxes contain the details of all residents and their level of mobility and dependency They are moved horizontally to a safe area, ahead of the fire, which gives staff enough time to reach everyone Wheelchairs or medical beds must pass freely through all doors

Knowing their loved ones are well looked after in their care home is of the utmost importance to families

That’s why fire safety is vital to our procedures and staff training keeping our staff and family members safe and building trust in those that use our service

Important - Health and Safety Matters

The National Association for Safety and Health in Care Services (NASHiCS) focuses on all Health and Safety matters affecting the social care sector The association has gone from strength to strength since its inception and has a growing membership across many care providers and organisations covering the UK

Keeping up to date regarding Health and Safety matters is vital The more you know the more you can plan and the more you plan the less you are susceptible in turbulent times to both internal and external risks

Through the association you can Network with colleagues responsible for Health and Safety share your own best practice experiences and hear how others have overcome challenges

Source dedicated events on health and safety in the sector and participate in national and local Networkers Conferences Seminars in-person or virtual webinars

Advertise job vacancies and benefit from favourable member offers and rates from suppliers of goods services and equipment

Receive regular update emails covering latest developments and safety alerts/news; while giving access to current information links on key safety topics; and monthly our highly praised e-News

Matters covered range from fire safety training infection control lone working falls prevention first aid to stress legionella case law regulation people moving people and mock courts to mention just a few See our website for information on past as well as future events – www nashics org

We have developed national links with other organisations, government bodies, regulators and enforcement agencies Our aim is to promote and improve safety and health in care practice by providing a sharing and networking forum for debate, and discussion Joining NASHiCS is a great and easy way to keep informed and aware Health and Safety is an essential element in the workplace and matters to everyone involved with social care now and in the

future Find out more – administrator@nashics org www nashics org 07840 160 030
Margaret Tempest, training lead at Church Farm Care, which provides specialist dementia care across several homes – www churchfarmcare co uk A dementia care home resident became a ‘hairo’ to ensure a longhaired staff member could lose her lovely locks for two good causes Gillian Swaby went hands-on to help cut 13 inches (33 cm) of Laura Sheldrake s hair in the salon at Colten Care s St Catherines View in Winchester It was the first haircut for Laura the home s Companionship Team Leader, since June 2021, and was done in aid of both The Little Princess Trust and the Boaz Project Under the careful guidance of professional hairdresser Olena Braharenko Laura s hair was neatly parted so that Gillian and Home Manager Vanda Baker standing either side with scissors at the ready could cut half each This is lovely Gillian told the others as she was completing her half “Thank you for letting me do it It looks beautiful ” After Gillian and Vanda had done the initial honours amid smiles and laughter all round Olena tidied up the loose ends, declaring Laura’s new look a great success Laura said: “Since the last time I had my hair cut nearly three years ago I d been patiently letting it grow I ve been cutting and donating hair to the Little Princess Trust for about eight years now as I know they are an amazing charity It s an honour to help them Hair is something most people take for granted but losing it especially as a child or young person can have a massive impact ” Turning Laura s haircut into a fundraising opportunity for the Boaz Project secured more than £100 from friends, families, colleagues and community contacts Laura said: “The Boaz Project is our home s main charity for this year so as well as donating my hair to Little Princess we asked people to sponsor me so we could raise some much-needed funds to support its great work as well Having my home manager and one of our residents help me do this was just so special Vanda said: “Taking part in the haircut was a lot of fun, certainly for me Gillian Olena and others watching perhaps less so for Laura herself! She s such a good sport and we congratulate her on what has been a brilliant way to support both causes ” Hairo’ Gillian Helps Dementia Care Companion Laura Lose Her Locks For Charity

Barchester Healthcare Celebrates RoSPA

Healthcare Sector Winner and Runners Up

awards on behalf of all the brilliant people who make up Barchester and who continue to go above and beyond to deliver the most excellent care

It is no mean feat to consistently win the award for the entire healthcare sector ” Julia Small, RoSPA’s Achievements Director, said: “This is a fantastic and well-deserved accomplishment

All our award entrants demonstrate their unwavering commitment and passion for keeping people safe at work By receiving this recognition Barchester join likeminded businesses and organisations worldwide who represent the very best in their approach to Health and Safety I would like to add my personal thanks for all the work that it has taken to secure this well-deserved award – congratulations to all those involved who champion and drive up Health and Safety standards every day You are a fantastic example to others in your sector

For more information about the RoSPA Awards visit www rospa com/awards

Meadow House Fulfils Resident’s Football Dream

Meadow House care home situated in the heart of Swaffham announced the recent fulfilment of a lifelong dream for one of its residents, Nathan Nathan, alongside home manager Joanna Jankowska, enjoyed a thrilling football match at Anfield Stadium, home of Liverpool Football Club This remarkable experience was made possible through the Wish Mailbox initiative brought forward by Joanna and the rest of the team at Meadow House

After opening the wish mailbox the team learned of Nathan s dream to see his favourite team Liverpool play live

They embarked on an unforgettable journey to Liverpool where he was welcomed with open arms at Anfield Stadium The excitement in the air was palpable as thousands of fans eagerly awaited kick-off

The football match was in fact a special charity

event named ‘Legends Between the two teams Liverpool and Ajax there was an array of starstudded players On the pitch there was Liverpool’s revered captain, Steven Gerrard, amongst other renowned stars such as Fernando Torres and Daniel Agger

As the match unfolded Nathan s face lit up with sheer joy and excitement cheering on his beloved team with unwavering enthusiasm

The electrifying atmosphere of the stadium coupled with the favourable result of the game of the game created an unforgettable experience that Nathan will cherish forever

Reflecting on the day Nathan expressed his gratitude for the opportunity to fulfil his dream describing it as amazing The smiles captured in the photos from the trip are a testament to the sheer happiness felt by Nathan

THE CARER DIGITAL | ISSUE 189 | PAGE 11 Website Phone 0800 577 0026 Email Care Plans starting from £25 per month See us on Stand M25 at Care Show Excel 24th & 25th April PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING Barchester Healthcare is celebrating after landing two internationally-recognised awards for demonstrating high health and safety standards For the fifth time Barchester Healthcare has received the RoSPA Health and Safety Healthcare Sector Winner Award for working hard to ensure its staff, residents, patients and visitors are safe, plus Barchester Healthcare has been named Runner Up in the prestigious Sir George Earle Trophy
honours the strongest global entrants from among the Industry Sector winners demonstrating the best health and safety performance during 2023 Organisations receiving a RoSPA Award are recognised as being world-leaders in health and safety practice Every year nearly 2 000 entrants vie to achieve the highest possible accolade in what is the UK s longest-running H&S industry awards Dr Pete Calveley CEO of Barchester Healthcare said: The health and safety of our residents and staff is paramount at Barchester and our fantastic teams work tirelessly to achieve the best safety hygiene and infection control standards possible I am delighted to accept these

A Good Idea, Shared…

Every so often you hit on an idea that flies beyond your wildest expectations, and we at Sambrook House believe that a good idea should be shared which is why we are delighted to share the story with the readers of THE CARER

We all know that most people who visit or work in a Care Home just see a collection of older people living their lives in hopefully a tranquil and caring community What they don’t see is the lives these people have lived and what they have achieved or contributed We at Sambrook House set out to put this right with an EXHIBITION of our resident s life works and achievements and we were amazed at the talent and experiences we uncovered!

Preparation was key and we spoke to every resident and every family to see if we could showcase an achievement hobby award career highlight or similar We then wrote and collated their stories and gathered the many precious items to create their exhibit, borrowing display stands from the village hall, and begging the artistic talents of the president and chair of our local WI who created the wonderful display Every person’s exhibit was accompanied by an A4 page of explanation and these were all collated into a free A5 catalogue of the exhibition We left out a visitor s book and the comments were truly heartwarming

We uncovered some extraordinary stories: Edna our 102-year-old was the subject of a chapter in a book [‘All the things you are by Kenneth Ballantyne] detailing her wartime exploits as a volunteer fireman in Peterborough We have Di who had been a ballet dancer in her youth, and our two twin ladies Lil and Mary who shared their wedding day! We found Lindsey had been a serial ‘best garden in Cheswardine’ winner and Mary

was (and is) the most amazing knitter who was also awarded the Imperial Service Medal for her services to the Central Ordinance Depot We

have 3 pianists and a lady called June that has created the most exquisite embroidery (showcasing the wonderful banner that she made for St Nicholas Church in Newport) We displayed campaign medals and coin collections paintings pottery, and embroidered table cloths, alongside a section of the care home s current activities and creations which are fantastic!

We launched our exhibition on Good Friday with cream teas and Prosecco and it remained open until the following Tuesday We had around 100 visitors from families and friends to local Villagers and WI members many of whom lingered for around and hour to read all the stories

This wonderful exhibition put all our residents absolutely centre stage and you cannot put a price on the pride they felt, the conversations that are still going on, the memories that were triggered the family photo opportunities and the fact that families learnt a bit about each other It has really brought the whole home community closer together as well as creating a lot of village interest

Meet Industr y Experts at CleanEx 2024

The excitement is building as CleanEx2024 – the only UK exhibition dedicated to the laundry and textile care industry – looks to set records when the doors open at Ascot Racecourse on Sunday 28 April and Monday 29 April

CleanEx encompasses every facet of the industry and since its inception in 2012 the biennial event has grown enormously New equipment launched machinery demonstrations – in fact everything from detergents to large washers dryers to bed linen can be seen and compared This exhibition includes the biggest names in the sector alongside newer entrants keen to show off their ingenuity and showcase products This year sustainability and products which save time and energy are expected to draw a wide audience

CleanEx 2024 like its successful predecessors attracts visitors from across the UK and the rest of the world

Virtually all attendees have buyer power within their organisation and are looking to make the most of this

valuable opportunity

Neil Robson company Director said I can sum this up as being a lot of hard work to stage (timewise not cost) but it has been one of the most rewarding activities we have done in our 19 years of ownership It is hard to put into words the level of engagement and excitement the exhibition created and it has given residents staff and families some fascinating insights and conversation starters We wanted to share our experience because, just occasionally an idea turns out to be so much better and more rewarding the we could have ever imagined!

Organiser Mark Gleed says: I am very excited for the sixth edition of CleanEx and know from the massive interest that the 2024 exhibition is going to see deals done and create talking points in the years to come We can t wait –and neither can those attending as exhibitors or visitors ” It s very easy to register for Cleanex 2024 Just go to https://cleanex ecreg uk/ where you can download an information pack Ascot Racecourse the prestigious venue is ideally placed for visitors It’s close to Ascot train station and just a short distance from central London and major road networks linking the rest of the UK We look forward to seeing you there!

See the advert below for further details

( or
supplied by Sambrook House

Blood Tests For Diagnosing Dementia A Step Closer For UK

Two world-class research teams will carry out countrywide trials to identify accurate and quick blood tests that can diagnose dementia, in a bid to improve the UK s shocking diagnosis rate

Research teams at University College London, and Dementias Platform UK based at the University of Oxford will capitalise on recent breakthroughs in potential dementia blood tests and generate the evidence needed for them to be validated for use in the NHS within the next 5 years

The teams make up the Blood Biomarker Challenge – a multi-million pound award given by Alzheimer s Society Alzheimer s Research UK and the National Institute for Health and Care Research and Gates Ventures including £5m raised by players of People s Postcode Lottery The project aims to revolutionise dementia diagnosis

Both teams will recruit participants from sites spread across the country to ensure their findings are applicable to the whole of the UK s diverse population

Timely and accurate diagnosis of the diseases that cause dementia such as Alzheimer’s disease, is crucial as it means people can access vital care and support and take part in medical research This will be even more imperative if new treatments are approved for use in the NHS as these work best for people in the earliest stage of their disease

Currently people are usually diagnosed using memory tests and brain scans These are less accurate than gold standard tests like PET scans or lumbar punctures, which can confirm what type of dementia they have However only 2% of people can access these specialist tests

In recent years a number of different blood tests that can diagnose Alzheimer’s disease and other causes of dementia have shown very promising results in research settings But they have yet to be tested widely in clinical settings in the UK

The READ-OUT* team will be led by Dr Vanessa Raymont, Professor James Rowe and Dr Ivan Koychev with Dementias Platform UK researchers from the Universities of Oxford and Cambridge They will test multiple existing and novel blood tests looking at a range of types of dementia including Alzheimer’s disease vascular dementia frontotemporal dementia and dementia with Lewy bodies The researchers will also look at whether the blood tests can help detect these diseases at various stages

Led by Professor Jonathan Schott and Dr Ashvini Keshavan at University College London, the ADAPT team** will focus on the most promising biomarker for Alzheimer s disease called p-tau217 This reflects levels of two hallmark proteins found inside the brain in Alzheimer s disease – amyloid and tau The researchers will carry out a clinical trial to see whether measuring p-tau217 in the blood increases the rate of diagnosis for Alzheimer’s disease both in people with early dementia but also in those with mild progressive problems with mem-


These complementary research approaches will maximise the chances of providing the evidence needed to prove that blood tests are ready for use in the NHS They will pave the way for them to be made available to all who might benefit within the next 5 years

With more than half of all local authority districts in England failing to meet the government’s target dementia diagnosis rate of 66 7% and with new drugs on the horizon which appear to slow early Alzheimer s disease experts from both charities and the research teams agree that change is needed

Professor Jonathan Schott Alzheimer s Research UK Chief Medical Officer and Professor of Neurology, UCL Queen Square Institute of Neurology said: An early accurate diagnosis of Alzheimer s disease is already important allowing people to access to appropriate care and medications If as we hope new treatments that can slow down Alzheimer s disease become available soon then this will be vital This would pave the way for fair and equitable access to new and potentially life-changing treatments to all who might benefit ”

Dr Vanessa Raymont Associate Director Dementias Platform UK and Senior Clinical Researcher, University of Oxford, said Since I first stepped into a memory clinic 30 years ago there has thankfully been a shift in the way society thinks about dementia There was previously a feeling that this was just another part of aging but now we re seeing that people want to know more about their condition and they want a diagnosis as it helps them access the support they need Both my parents lived with dementia so I know firsthand the devastation this disease causes and how a timely and accurate diagnosis can benefit people and their families ”

Fiona Carragher Director of Research and Influencing at Alzheimer s Society said: Dementia is the UK s biggest killer yet a third of people living with dementia don’t have a diagno-

sis which means they re not able to access care and support An early and accurate diagnosis is also going to be vital in the future for identifying people who are most likely to benefit from new treatments which are now within reach

At the moment only 2% of people with dementia can access the specialised tests needed to demonstrate eligibility for new treatments leading to unnecessary delays worry and uncertainty Blood tests are part of the answer to this problem – they re quick easy to administer and cheaper than current, more complex tests I’ve spent decades working in research and the NHS and after years of slow progress it feels like we’re on the cusp of a new chapter on how we treat dementia in this country


and adult social care from last year the themes from which have featured heavily in the government s latest research briefing on the sector

A ‘care gridlock’ remains, in part, due to delayed hospital discharge affected by capacity challenges in social care this combined with staff shortages means providers are actually having to turn down admissions

However the last 12 months have been worsened by the cost-of-living crisis impacting on providers’ ability to pay for staff and services in line with inflation as well as rising energy costs with some providers citing increases of as much as 350% Unfortunately, these factors are making recruitment and retention even more difficult

The repeated findings from the likes of Care England and CQC paint a challenging picture for social care providers Alongside a need for increased sustainable funding into care services to tackle these issues we should consider how technology can play its part

Recruiting and retaining staff

Recruitment and retention of staff is a leading challenge affecting care access with poor perceptions of the industry playing a key role

Our customers tell us they feel overworked exhausted and stressed sometimes to the point of becoming ill injured or leaving their job altogether And whilst this year’s rise in the national living wage is a positive step for workers they need continued support to manage their workloads and look after their wellbeing

A part of the solution could include home care rostering and scheduling software or medication management and communication tools Each can help to release time from unnecessarily manual administrative processes freeing up time to care for individuals and helping staff to feel less overwhelmed by their workload Smart rostering of who supports which client can also reduce travel time, which in turn helps reduce the provider s carbon footprint and reduce the day-to-day travel expenditure for staff These kinds of changes alongside action from government through things like the Care Workforce Pathway are great steps forward to empower workers improve perception of the sector and boost recruitment

Homecare Supported Living and residential services often use our planning solution to produce personalised digital care plans record observations and identify trends and warning signs New Directions a specialist autism and mental health community support service said that using the solution has saved staff time reduced stress, and allowed them to spend more time with service users They believe that having the digital analysis and reports also helped them to achieve an outstanding CQC rating

Improving home care

Significant inroads to the ‘care gridlock’ can also be alleviated by introducing efficiencies into the delivery of home care which has been proven to help minimise and in some cases mitigate the need for people to require residential or hospital care in the future

Individuals can sleep in their own beds eat the food they like and be with their friends and family However, it can be difficult to deliver these services to everyone when demand outstrips the capacity of the workforce and providers are having to hand back contracts By implementing technologies such as digital brokerage systems we’ve seen the time taken to deliver homecare services reduce by 35%, by improving the hospital discharge process Similarly the use of technology enabled care means individuals can be discharged from hospital sooner as they receive appropriate levels of care at home The use of smart sensors linked to intuitive software means care teams can be alerted to urgent issues or spot unusual habits/patterns and prioritise the workforce and home visits accordingly

Levelling up

This type of digitisation allows providers to reduce administrative burdens and give time back to staff which is vital for addressing the fundamental issues facing the industry However, it is important to remember that care providers are at different stages of digital maturity This can be due to a lack of adequate funding or integration and incompatibility between systems

To help tackle this variation providers should prioritise implementing digital care records It’s the most effective way of joining up the care journey and providing services that are centred around the individual and why government set a target for 80% of social care providers to have one in place by the end of March 2024

Having a system that provides a holistic view of service users will enable population health management, provide a better understanding of demographic variation and enable care to be more evenly distributed to reduce health inequalities And with applications open for the latest wave of funding through the Digitising Social Care programme there are new opportunities for this type of levelling up

To determine the best approach to this type of digitisation a strategy is vital It should be set around a strong vision and goals with a long-term approach that considers what is needed now and how needs might evolve over the next five years and beyond And crucially who to involve to make it happen Budgets are tight, so it is important to have a roadmap of what, when and how these changes are going to be made, and with what funding

Digital as an enabler

Digital should always be used to enhance not replace services to allow people to receive care in the way that suits them and is medically safe All the while it should reduce care worker time spent on unnecessary tasks enabling them to work smarter not harder and spend more time with their clients And having aligned informed strategic digital goals and sharing efforts across organisations will ensure technology can play and important part in addressing the issues that persist, and make sure care can be delivered to the most vulnerable in our society in a safe and efficient way

PAGE 14 | THE CARER DIGITAL | ISSUE 189 Westland Horticulture home to brands such as Big Tom Boost Resolva Unwins and Kent & Stowe is excited to announce the New Horizon Fund that will support community garden projects across the UK and Ireland in 2024 Is your local care home s outdoor space in need of some love and care to help ensure its accessible to all? At Westland, we believe everyone deserves to get closer to nature and a thriving garden has a vast array of physical and therapeutic benefits whatever your level of mobility From awakening the senses of touch sight and smell with an abundance of thriving plants and flowers to simply sitting in the fresh air surrounded by beauty and wildlife everyone deserves to enjoy an outdoor space The New Horizon Fund aims to create a greener future for all, and will support community garden projects from schools allotments hospices and care homes across the UK and Ireland The funding will comprise of a collection of gardening essentials from Westland, from compost seeds tools, plant feed and much more to the value of £1 000 or Euro equivalent Each prize bundle will be individually created based on the project s needs to help them transform their space HOW TO GET YOUR LOCAL CARE HOME INVOLVED If your local care home could benefit from receiving a donation from Westland’s New Horizon Fund to help its outdoor space thrive nominate them at www gardenhealth com/new-horizon-fund There will be multiple prize draws throughout the year in March June and September with at least five bundles being awarded at each stage so there s plenty of opportunities for your local care home to be gifted a bundle The sooner you enter the better chance you have The final closing date will be 1st September 2024 HELP WESTLAND GROW THE FUND Growing media, which includes composts, is the No 1 consumed gardening product With every bag sold of Westland s New Horizon peat free compost the fund grows and grows Every time you buy a bag of New Horizon you ll know you re contributing to community projects that will greatly benefit from an improved outdoor space NEW HORIZON PEAT FREE ORGANIC ALL PLANT COMPOST Success in gardening all starts with compost and with Westland s New Horizon compost you can be sure it is great for the garden, and great for the planet Our relentless pursuit of excellence in ingredients, processes and quality has resulted in our most environmentally friendly and highest performance compost range ever It provides everything plants require for optimal growth and health The New Horizon compost is our most sustainable variety and is the leading sustainable brand in our growing media category It’s naturally peat free it’s 100% sustainably sourced and helps all plants and nature thrive New Horizon has been specially created to be the perfect blend for vegetables fruits and flowers The ingredients start to nourish plants immediately and continue to feed for up to 6 weeks
For Your
Care Home Or Hospice
The critical problems facing the care sector remain relatively constant year on year with workforce challenges and budget constraints continuing to feature strongly in this year s Pulse Check from Care England It’s a similar story in the CQC’s annual assessment of the state of health
Win A Gardening Bundle
With Westland
Help Tackle Them By Martin Lowthian Quality and Governance Specialist Access Health Support and Care (www theaccessgroup com) Cranford Care Home s corridors were filled with an unusual sound recently – giggles and goat bleats as Monty a diminutive Pygmy goat with a big personality trotted in Monty’s visit to the Aberdeen care home courtesy of the innovative FARM STOP initiative turned a routine day into a fun and therapeutic experience for residents and staff alike Care Home Manager Coleen Reid said: Monty may have small hooves, but he made a big imprint on our hearts Our thanks to Christina of FARMSTOP for bringing Monty in which helped turn an ordinary day into an extra special one, as everyone loved saying hello to him FARM STOP the organisation behind this innovative meetand-greet believes in the power of connecting communities through the natural world “Our aim is to spark joy by letting the animals interact with people in a safe environment said Christina Polson highlighting the thought behind the visit “Seeing the impact of Monty’s visit reinforces our belief in the magic of animal connections Monty the Pygmy Goat: A Baa-riliant Day
Aberdeen Care Home
Systemic Issues Facing The Care Industr y
Prioritising Digital Maturity Can

Tech for All: How a Tech Lending Librar y is Transforming Lives in Social Care


use it

take photos

his own Andrew, Anthony's Support Worker said: "He got used to navigating around the phone really quickly and it s been amazing to see Anthony pursue his passion in photography be creative and build his own albums of memories with photos he has taken himself Seeing how quickly Anthony responded to the technology his team organised the purchase of Anthony s own phone and for him to try out a smartwatch from the library

His Support Worker said: “Although Anthony faces challenges in reading and writing, he found motivation in tracking the increasing numbers on his smartwatch as a measure of his daily progress He is now much more enthusiastic about going outside and wants to go on walks every day and his fitness and mood have improved

“He wouldn’t have had the opportunity to test out these items if it wasn’t for the Tech Lending Library Both the smartphone and watch have improved his mood physical wellbeing and confidence which has been amazing to see


Stella, 70, who is supported for a mental health condition in Liverpool borrowed a robotic dog from the library to support her with loneliness and anxiety

Stella who had a dog when she was younger said: I stroke him he talks and I talk back to him and he makes me not be lonely ”


https://www youtube com/watch?v cyq50S5m5h8

Animal-assisted therapy which includes robotic pet technology as well as live animals has been proven

to have a positive impact on depression loneliness and anxiety

Carol Toner Head of Business Development said: “We’re proud to offer the people we support the opportunity to try out tech they wouldn t have had the opportunity to use otherwise

“We understand the pivotal role tech plays breaking down barriers and fostering independence for individuals like Anthony and Stella and we are continuously adding to our collection to further enhance the lives of the people we support ”



In April 2021 AFG were awarded the support package for Sarah a woman with a diagnosis of cerebral palsy a learning disability and dysphagia She is also non-verbal

Following breakdowns of previous support Sarah s team were chosen carefully by skills matching them to Sarah’s needs They built a trusting relationship with her and her family and worked in close partnership with her multi-disciplinary team to ensure her positive behaviour support plans were followed

They worked with her to understand her communication methods signals and tools, which included eye gaze technology and picture cards As Sarah settled into her home and built up a good relationship with the team, she was able to communicate what she wanted and the team understand her needs

Sarah was initially severely underweight and required meal supplements with close monitoring of her weight and diet As her communication with her support team improved she was able to tell them exactly what she wanted for her meals and she gained weight due to eating a healthy balanced diet and no longer needing meal supplements

With support from AFG and her Speech and Language Therapy team, Sarah passed an assessment for an advanced communication tool which has completely transformed her life The tool allows Sarah to communicate with full sentences rather than being limited to ‘yes’ or ‘no’ answers as she was before

Using their knowledge of Sarah her team have added personalised options to the device including what she likes to eat and her favourite activities, meaning she can now have meaningful conversations She communicates effectively with her support team and family and expresses her personality for example by making jokes – when she asked for one of the team to do something for her while they were busy she used the tool to say “Am I talking to myself?”

Sarah s life looks completely different now she is able to fully express herself and enjoy a range of hobbies and activities

Using an advanced communication tool which she had not passed the assessment for previously she is now able to express her personality and communicate effectively

Where she had previously been underweight on meal supplements and receiving ongoing support from her Speech and Language Therapy Support team she has now been discharged from the team has gained weight and eats a healthy and balanced diet

Sarah is supported to attend a range of activities in the community including discos boxing and hydrotherapy swimming A year into her support with AFG, Sarah attended a review meeting where she was asked to give a mark for her mental and physical health and she gave the highest mark possible

M-Resourcing are delighted to announce the appointment of Dan Ashenden to lead our M-Resourcing service with effect from 1 December 2023

M-Resourcing offers a multi-faceted approach to solving complexresourcing problems facing the care sector Whether you facespiralling staffing costs and pressures, or simply require a newapproach to managing this critical area for your organisation, ourcomprehensive resourcing solution reduces costs brings controland allows you to plan for the future with confidence

We knowfrom talking to our clients that managing their resourcing costs isstill a key priority and this important appointment underlines ourcontinuing commitment to the sector

Christoph Marr CEO of Marr Procurement Dan is a highly-capable leader and has incredibly valuable experiencefrom his years in the care sector managing and delivering complex temporary labour

agency programmes We areexcited to bring that experience to our clients ” Dan spent 6 years at Priory Group During my rewarding six-year tenure at Priory, I had the privilege of beingappointed as the inaugural UK Agency Manager where I honed my skills in enhancing their PSL offering Thisexperience has provided invaluable insights into the principles of effective temporary agency management reduction and control Now, as the Head of M-Resourcing at Marr Procurement I aim to leverage this knowledge tointroduce innovative strategies for temp agency reduction to benefit our clients My goal is to ensure the delivery ofa cost-effective and compliant offering, especially in the face of increasing sector costs With a rising demand andour commitment to fairness, our offering at Marr Procurement is poised to become even more beneficial Marr Procurement is a professional procurement organisation serving the care sector and founded on the values ofIntegrity Fairness and Quality In everything we do we believe in doing things better ensuring fairness for clientsand suppliers alike and always doing the right thing Marr Procurement was set up in 2008 and has since servedmore than 50 care clients in delivering savings through sourcing over £1bn of spend Christoph Marr CEO Marr Procurement: At Marr Procurement we believe in seeking to level the playing field forclients ensuring they have equal access to the best procurement services and outcomes This is what drives us everyday in serving our clients The team I have built are each highly capable leaders in their speciality but importantly,they all share a common belief in fairness and transparency This means they are always seeking the right solutionfor our clients where trust is at the forefront Dan is a great fit for our business and for our clients and I amdelighted to welcome him to the team ” Find out more at www marrprocurement com/m-resourcing/ Marr Procurement: Continuing to Invest In Resourcing Solutions for the Care Sector Introducing Dan Ashenden our new head of M-Resourcing A Tech Lending Library which gives individuals in social care the opportunity to try a technological item is changing lives for the better Health and social care charity Alternative Futures Group is offering the people it supports the chance to borrow a range of items including robotic pets, voice assistive technology VR headsets and more to enhance their lives and achieve their goals ANTHONY’S STORY Anthony, 47, is supported by Alternative Futures Group in Lancaster and has seen great improvements in his physical and mental health
borrowing a smartphone and
the library Anthony who has a learning
in his
smartwatch from
disability and is non-verbal took
support team’s mobile phones and photos They organised for Anthony
phone from their provider’s tech library to see
he could

Care Home Builds Connections Between Residents and Local School Children

The Belmont care home in Worcester has announced its innovative intergenerational initiative aimed at fostering meaningful connections between residents and the local community Every Wednesday, residents from The Belmont eagerly join children at North Worcester Primary Academy for a special story time session marking a weekly event that has become a highlight for all involved

The intergenerational story time program pairs residents with children, allowing them to share the joy of reading and learning together Each week a group of residents join the children creating a nurturing environment for building relationships and promoting mutual understanding

Since its launch in 2023 the intergenerational story time has had a profound impact on both residents and children Sandie noted “This has had a massive impact on both the residents involved and the children They have created a special bond between them and made friends in a way that gives both parties a sense of wellbeing and joy

The benefits of intergenerational connections extend beyond mere social interaction Sandie emphasized Intergenerational activities can be so beneficial to both our residents and children It helps build confidence tackle social isolation and loneliness in both groups

Commenting on the initiative Sandie Preece Home Manager of The Belmont highlighted the collaborative efforts that made this program possible The well-being lead at The Belmont created such a wonderful connection with the local primary school North Worcester Primary Academy, and came up with the idea of taking a small amount of our residents to the children once a week to listen to them read ”

20 Family Members Come Together to Celebrate 100th Birthday at Chippenham Home

One of the dining

and great grandchildren here and we were so happy to accommodate all of them “Some of her family arrived from Australia so we made sure she has a lasting memory of the day by printing out a family photo and framing it for her “The dining room was decked with balloons, banners and birthday themed tablecloths

“It was so nice to be a part of Kath’s big day and it was worth all the preparation it took

“Our kitchen staff prepared a lovely meal and most importantly Kath had a great time and told us she loved the day

Lura Care Launches its Mobile Dental Care Ser vices for Care Homes and Day Centres

From their first operational centre in Hampton Hill Lura Care will be in a position to provide dental services to centres located in London South East and part of East England

Lura Care a company specialising in dental care services for care homes and day centres has opened its first operational centre in the United Kingdom in Hampton Hill London Their objective is to break the mobility barrier to care for dependent people or people with mobility problems who, due to their condition cannot access the oral health services they need

Lura Care has developed an innovative model of mobile dental services that adapts to the specific needs of its patients whereby its specialised and highly skilled teams carry out the treatments on-site to avoid inconvenient transfers to clinics wherever possible

The company who are registered with the Care Quality Commission also carry out free no-obligation initial assessments on-site to evaluate the oral health condition of residents and their dental care needs as well as training activities in care homes to help promote preventative health and healthy habits

As a social impact company Lura Care is committed to advancing towards the Sustainable Development

Goals by promoting of good health and well-being (SDG 3) the reduction of inequalities (SDG 10) and the impulse of partnerships to achieve goals (SDG 17) as well as fighting the phenomenon of ageism that relegates millions of older people and restricts their rights to enjoy a full life with an optimal quality of life

With this objective the company offers flexible and interest-free financing options for treatments so that no person is left without the care they need for financial reasons, and reinvests a portion of the revenue back into the centres through bonuses to help improve their services

Founded in Barcelona, Spain, and also at present in Italy, Lura Care has provided their services to more than 1 000 care homes and day centres and has attended to more than 100 000 patients since the company was founded in 2015 From their first operational centre in Hampton Hill they will be in a position to provide dental services to centres located in London South East and part of East England Lura Care is registered with the Care Quality Commission For more information about the company please visit www luracare co uk See the advert on the facing page for details

20 family members including some from Australia came together to celebrate the 100th birthday of a resident at a Chippenham home Kath Miller lives at MHA The Fairways and celebrated her 100th birthday with a private party at the home
rooms at the home was set up for Kath and her family to enjoy her big day She received plenty of cards from family residents and staff as well as a telegram from the king to mark her landmark birthday Staff members
Curd and Adam Summers were serving on the day with Adam coming
on his day off
home provides residential and residential dementia care for 60 resi-
after the party
who works as an administration manager said “ We had a great day celebrating Kath’s birthday and one that will be
for a long time “Kath had her sons, grandchildren,
in especially
dents Speaking
To mark National Pet Month in April, residents at RMBI Care Co Home Scarbrough Court, in Cramlington, have recently started a Chick Hatching Programme with Living Eggs (https://www livingeggs co uk/) a nationwide company who provide a two weeks comprehensive programme to hatch chicks in schools nurseries and care homes Living Eggs aim to provide a stimulating social interaction for everyone and for residents to remember the ‘good old days when every family had chickens in their gardens Residents at Scarbrough Court, which supports older people with residential care, nursing care and residential dementia support received an incubator of 10 eggs which they had to nurture Eventually after 24 hours, they were able to watch the baby chicks hatch from their eggs The residents were delighted to meet the affectionate animals who were happy to be petted and stroked Taking part in this activity residents Maureen Meggison and Anne Marshall said: “We are overjoyed with caring for these adorable chicks It has brought back so many memories! Stacey Louise Scarbrough Court’s Activities Coordinator said: “It was really lovely to see the residents’ faces light up when the chicks finally hatched from their eggs They brought joy and calmness to our residents which is wonderful for their mental health and wellbeing Also, they were able to get very close and feel the chicks’ breath and feathers and this was a particularly joyful experience for residents with visual problems Baby Chicks Show Cramlington Care Home Residents The Miracle Of Life

Sur vey Reveals Recipes to Remember

Quiche casseroles and carrot cake are our favourite nostalgic meals

A poll of 2,000 adults found a third often eat foods specifically to remind them of years gone by with 52 per cent associating particular foodstuffs with past times in their lives

With chicken Kiev prawn cocktail and Battenberg cake also among the meals linked to yesteryears

It also emerged only 35 per cent still use old family recipes that have been handed down through the generations

In response to these findings care home provider Care UK has created a collection of nostalgic recipes dating back from the 1950s through to today with the help of its residents in care homes across the country

Andrew Mussett hotel services manager said: Nostalgia is a powerful force that connects us to our past, and what better way to relive those cherished moments than through the comforting embrace of familiar foods served up in family favourite recipes passed down through the generations?

“Whether it's the aroma of a family recipe or the first bite of a childhood treat nostalgic foods have the power to evoke happy memories and emotions and are a wonderful way to encourage reminiscence in older people especially for those living with dementia

“A home-cooked meal using a recipe enjoyed in the past creates an opportunity to remember the past and reflect on the people and places which inspired the dish ”

Of those who cook nostalgia-fuelled meals 28 per cent will do so when family come over, 26 per cent when a birthday rolls around, and 22 per cent when they just need cheering up

But some traditional foods may be on the verge of extinction, as beef topped a list of ingredients people buy less of now than they did five years ago

Pork is also dropping in popularity along with seafoods including cod haddock and prawns

On the other hand Brits are buying more chicken eggs and fruit to maximise their protein and vitamin intakes

The poll found that in the last 12 months, 70 per cent of respondents have tucked into a classic Sunday roast and 58 per cent have enjoyed a Shepherd’s or Cottage Pie – proving not all recipes first enjoyed in the 70s are going out of flavour

Other dishes to have passed the nation’s lips in the last year include ham egg and chips (28 per cent) and toad in the hole (29 per cent)

Nearly half (49 per cent) have enjoyed a classic 1970s staple – a quiche – while 32 per cent have enjoyed the garlicky goodness of a chicken Kiev

And when it comes to popular foods from the 1990s, 43 per cent have laid into some macaroni and cheese while 36 per cent have snacked on a Pot Noodle

As a result 57 per cent express little or no concern that classic or traditional meals are at risk of dying out completely

Although 34 per cent do fear this may come to pass according to the OnePoll com figures

Of those who are parents, 46 per cent cook meals for their children

they enjoyed in their own youth at least sometimes

But 62 per cent believe their eating habits have changed as they have aged, with 65 per cent of these trying to eat more healthily and 45 per cent looking to be more adventurous

Andrew Mussett added: There s a certain joy in rediscovering the flavours of our childhood or the meals shared with loved ones

Nostalgic foods offer a unique blend of taste and emotion creating a culinary journey that resonates with the essence of who we are where we ve come from and the people with whom we’ve enjoyed meals with throughout our lives

And while tastes may change or evolve with time it looks like lots of British classics are here to stay – which is why we ve created our Recipes to Remember book

“From food enjoyed during World War Two to quirky desserts from the 70s, it includes residents’ favourite foods, alongside recipes tailored to older people by some of our award-winning chefs ”




Carrot cake

Chicken Kiev

Prawn cocktail


Battenberg cake

Black forest gateau

Angel delight

Tinned pudding


Pineapple chicken


Devilled eggs

Pasta primavera

Rex is Top Dog at Camelot House and Lodge

When John Cutting’s mother Violet moved into a dementia care home in Wellington he was regularly accompanied on his visits by his 10 year old Alsatian dog Prince and this proved to be the start of an ongoing involvement between John, his dogs and the care home

Sadly, Violet passed away in 2020, followed by Prince in 2021 but dog-lover John acquired an Alsatian puppy Rex later that year and last May he resumed his visits to Camelot House and Lodge for the benefit of the other residents

John said: Dogs have always been a huge part of my life and seeing Prince, being able to stroke him and talk to him, brought so much pleasure to my mum and the other residents

“It was seeing the benefits to residents that inspired me to start volunteering with Therapy Dogs Nationwide with Rex Therapy Dogs Nationwide assesses volunteers’ dogs to make sure they are sociable have a sound temperament resist the tendency to paw people and are generally suitable as therapy dogs

Research shows that interacting with a therapy dog can reduce feelings of anxiety or sadness and has a calming effect, sometimes even leading to a measurable reduction in blood pressure levels so staff at the Camelot House were keen to welcome John back with

said I met our assessor in a Tesco car park and hadn t realised she d been watching when other

people approached us and made a fuss of Rex – she could tell what a big softie he is

We had to have a second assessment before he was approved because at our first meeting she witnessed him jump up and put his paws on my chest but she said she knew he had what it takes to be a great therapy dog, and she was right!

After further training it s clear to see how sociable and reliably well-behaved Rex is and I’m so pleased to be able to share the joy of having a dog with the lovely folk at Camelot House

In his early working life, John served with the Police in Cheshire and says he always had a good working relationship with police dog-handlers and their canine colleagues

He said: I have only good things to say about the team at Camelot House and Lodge, and I fed this back to the inspector from the Care Quality Commission when one of my visits to the home coincided with theirs

“The staff are totally focused on the wellbeing of their residents: they treat them all with love and they respect their individual quirks and preferences ”

John and Rex visit Camelot House and Lodge once a month make fortnightly trips to Tiverton Hospital where they visit patients on the general wards and John has also been taking Rex to medical centre flu vaccination clinics since he was four months old

Added Value Enterprises - Sustainable Solutions for Social Care


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Partner with us and we ll seek out the best options for your business in a dynamic and crowded marketplace We’ll also review your existing supply chain gaining you immediate savings and new efficiencies as well as supporting you with PURCHASING SOLUTIONS FOR HEALTHCARE

Social care organisations have a lot on their plate without a supply chain review getting in the way We collaborate with social care organisations and care homes across the country, taking care of the timeconsuming details and achieving the good value they deserve

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expert food beverage and non-food purchasing solutions that save time and money That means more time to focus on what matters like supporting patient wellbeing with exceptional quality produce

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Social care organisations choose us as their partner because we know the requirements of this challenging field We deliver a lean, robust supply chain, that works for your patients and people In a busy market we cut through the obscurity and complicated lapartner to find the deals that matter to you achieving the quality you deserve, at a price you didn’t know were possible How’s that for a healthy supply chain?


With direct access to our supply chain benefitting from instant cost savings our tailored recipe portfolio solution allows you to submit your recipespartner to input into our database

We can review your menu and check for compliance against appropriate industry criteria providing you with fully costed menus nutritionally analysed dishes and bespoke recipe books Managed Menu Solution

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FOR SOCIAL CARE ORGANISATIONS AND CARE HOMES We know how important sourcing is to social care organisations and care homes You need to know where your food, beverages, and nonfood are coming from but that often means paying more than you should At AVE, we don’t
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Social care organisations have a lot on their plate, without a supply chain review getting in the way We collaborate with social care organisations and care homes across the country, taking care of the time-consuming details, and achieving the good value they deserve

With a robust, ethical, highly traceable supply chain, we deliver expert food, beverage, and non-food purchasing solutions that save time and money That means more time to focus on what matters, like supporting patient wellbeing with exceptional quality produce

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Your social care purchasing partner.

Social care organisations choose us as their partner because we know the particular requirement of this challenging field We deliver a lean robust supply chain that works for your patients and people

In a busy market, we cut through the obscurity and complicated language to find the deals that matter to you, achieving the quality you deserve, at prices you didn't know were possible

How's that for a healthy supply chain?

Sustainable sourcing for social care organisations and care homes.

We know how important sourcing is to social care organisations and care homes You need to know where your food, beverages and non-food are coming from, but that often means paying more than you should

At AVE, we don't believe that there should ever be a choice between ethics and value We offer sustainable sourcing that is good for the planet and your bottom line

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New Flexible Working and Family Friendly Rights Effective from 6 April 2024

Is your business ready for the new flexible working and family friendly rights that came into force from 6 April?

With a raft of employment law changes being introduced in 2024 it s hard to keep up with the latest developments and understand your obligations as an employer and how you can best support your staff To help you navigate the most recent developments, here is a set of FAQs with practical guidance for dealing with these

Changes to flexible working requests – From 6 April 2024, new rules around statutory flexible working requests came into force This has changed how employees make flexible working requests and how you need to handle them In this FAQ we cover all the changes and what they mean for your business

• Carer’s leave: new rights for carers to unpaid time off – Discover the recent updates which grant employees the right to take unpaid carer’s leave to support dependents with long-term care needs This

FAQ clarifies these changes and provides practical guidance for employers navigating these adjustments

Extended redundancy protection for employees on maternity, adoption or shared parental leave – This

FAQ explains the new legal protection for pregnant employees as well as those returning from maternity adoption or shared parental leave and will help you to ensure your policies align with these vital legal safeguards

to Statutory Paternity Leave – Effective 8 March 2024 and applicable to children whose week of birth or placement for adoption is on or after 6 April 2024 this FAQ covers the changes to statutory paternity leave and how it reshapes how and when this leave can be taken

To help you navigate the wider scope of UK employment law changes in 2024 and what they mean for your business, you may also be interested in watching an on-demand webinar in which the employment team at Harper James covers a number of issues:

Key cases of 2023: Potential implications for your business

What to expect in 2024: The key changes and how these will affect your business

Working hours - flexibility vs uncertainty: Changes to flexible working overview

Changes to discrimination law: Including maternity breastfeeding and disability

More rights for families: Miscarriage Leave Bill and The Carers Leave Act

Holiday pay: Legislative changes coming in 2024

To watch this webinar on-demand and to receive an article about the key employment law changes in 2024 and what they mean for your business please visit the Harper James website - https://harperjames co uk/news/webinar-employment-law-in-2024/

Elm Bank Care Home Residents and Staff Have a Blast with Karaoke Fun

The staff and residents at Elm Bank care home in Kettering had an afternoon of karaoke fun

We all know the impact music can have on a person s mental wellbeing the residents at Elm Bank, are always keen to try something new An afternoon of fun was had by all with Kaleidoscope Karaoke delivered by Becky Prendergast The residents enjoyed the array of different props and engaged fully with letting themselves go with singing heard all around the home Each song got all singing and their feet moving to all their favourites It is just amazing to see how music lifts spirits creates joy and allows for all residents to reminisce on memories past

Resident at Elm Bank said “it is wonderful we can all sing along as the words were clear to see and the fun we had was super”

Marvellous Bindura General Manager said "Music is important to many of our residents and helps are residents in many ways it is lovely to see the residents engaged and joining in with songs”

Our varied life enrichment programme keeps residents active and provides a daily choice of engaging physical, mental and spiritual activities tailored to residents’ interests and abilities


Earlier Menopause And Higher Cardiovascular Risk May Be Linked To Memor y And Thinking Problems Study Reveals

A large Canadian research study published 3rd April in the scientific journal Neurology has reported that women with an earlier onset of menopause and higher risk of cardiovascular disease show signs of reduced cognitive function

Previous studies have shown that that things like high blood pressure and smoking can cause cardiovascular disease and this can damage the brain leading to increased cognitive decline and an increased risk of developing dementia

The researchers of this study set out to understand more about the role that menopause and hormones might play and how this might be influenced by other risk factors

Over 8 000 women were involved as part of the Canadian Longitudinal Study on Ageing and compared them to men who were the same age The researchers analysed health information including factors that may impact a person s cardiovascular health including high blood pressure cholesterol diabetes obesity and smoking To measure cognitive function participants took part in memory and thinking tests both at the beginning of the study and 3 years later

Speaking about the results Dr Leah Mursaleen Head of Clinical Research at Alzheimer s Research UK explained the importance of investigating this area “Research like this is vital to gain clearer insights into how changes in hormones interact with cardiovascular risk and how this influences our brain health It is

encouraging to see studies investigating how things like menopause and hormone levels influence other risk factors, as this is an area which, historically has been poorly investigated ”

The researchers defined earlier menopause as occurring before 49 years of age They included a women’s history of taking hormone replacement therapy in their analysis and it and was found not to affect the combined impact of cardiovascular risk and earlier menopause However it appeared that the link between earlier menopause and cognitive function may be reduced with use of hormone therapy

Reflecting on the results Dr Mursaleen also emphasises the need for more research to unravel how this might be happening For example it would be helpful to investigate this relationship in more diverse populations of women over a longer period of time to see how their cognition changes in later years ”

“Research has highlighted the potential for dementia risk reduction with studies suggesting that up to 40% of dementia cases could be linked to factors we can influence”, she adds

“This means there are steps we can all take to protect our brain health including keeping our brains active and staying connected Alzheimer s Research UK s Think Brain Health Check-in available to help people to find out how to make small positive changes that could help protect their brain health and potentially reduce their dementia risk

Lower Meadow Embraces Vibrant Holi Celebrations in a Display of Cultural Unity

known as the festival of colours holds significant cultural importance for Hindus around the world Originating from India it symbolises the victory of good over evil and the arrival of spring Lower Meadow, recognising the significance of this celebration to their multicultural staff members, wholeheartedly embraced the festivities

We celebrated Holi a Hindu festival to welcome the colours of spring explains Jasmine, Deputy at Lower Meadow "It was a wonderful sight to see residents and staff alike coming together to partake in the festivities We began by creating Rangoli flowers with paint a tradition deeply rooted in Hindu culture as a form of prayer Then we ventured into our garden

where we joyously threw coloured powder paint, embracing the tradition of marking the arrival of spring with vibrant hues

The event was not just about celebration but also about fostering understanding and appreciation for different cultures Lower Meadow prides itself on being a multicultural hub where residents and staff from diverse backgrounds come together in harmony Embracing events like Holi allows for the sharing of traditions creating an environment of inclusivity and mutual respect

Our home is a melting pot of cultures and it s essential for us to honour and celebrate the traditions of all our residents and staff members adds Jasmine "The Holi celebration was a great success at our home It truly felt like a community event with people of all cultures joining in to celebrate this day Yes we made a huge mess but we had a fantastic time letting loose and immersing ourselves in the joy of the moment "

H.W.Pickrell Ltd Best prices paid all ages & condition Large stock of new & used accessible minibuses Gardiners Lane North, Crays Hill, Billericay, Essex, CM11 2XE Mobile: 07860 894 331 • email: Telephone: (01268) 521033 Freephone: 0800 917 7943 www euroser vice-uk com sales@euroser vice-uk com Visit the website at www.euroser to see the full range Manufactured in the UK PROVIDING PRACTICAL AND ST YLISH TROLLEYS TO SUIT YOUR NEEDS Watch your resident's eyes light up when the beautiful tea trolley arrives! Euroser vice trolleys can also be used as a vending trolley or to sell personal care products to residents How about a delicious snack/pastr y trolley or even a drinks trolley for that afternoon tipple? Your lovely trolley could do so much for you and your residents! Euroser vice trolleys are an attractive and practical alternative to clinical aluminium trolleys given that antibacter al spray can be used freely to sanitise them Get in touch with our friendly, experienced sales team THE CARER DIGITAL | ISSUE 189 | PAGE 23 Lower Meadow care home in Stratford-upon-Avon, stood out with vibrant colours and laughter as residents and staff came together on March 25 to celebrate the Hindu festival of Holi This joyous occasion not only marked the arrival of spring but also served as a beautiful expression of cultural diversity and unity within the community Holi

Of Unpaid Carers Granted New Employment Rights As Carer’s Leave Act Comes Into Force

days unpaid leave when the new Carer s Leave Act comes into force on Saturday 6th April 2024

New analysis of Census 2021 data by Carers UK shows that there are around 1 6 million people in full-time employment in England and Wales who were also looking after someone who is elderly disabled or with a longterm health condition and 948 000 people in part-time employment who were also unpaid carers

The new rights are particularly important as previous Carers UK research shows around 600 people a day give up work to care due to a lack of flexibility and support

With 317,000 directors, managers and senior staff juggling employment and caring responsibilities this is an issue faced by employees throughout organisations from the Board to the most junior member of staff

The sectors with the highest numbers of unpaid carers set to benefit from these rights are public administration education and health (976 000) This is followed by distribution hotels and restaurants sector (443 000) and financial real estate professional and administrative (396 000)

In terms of job role 19% of people in employment who are unpaid carers are in professional occupations and 14% in caring, leisure and other service occupations

For the first time employees who are carers will be able to take up to 5 days unpaid leave to better balance work with caring responsibilities each year Employees can take time off in full or half days, or in a whole block of five days Those taking time off will have the same employment protection associated with other forms of family-related leave such as protection from dismissal as a result of having taken the leave Charity Carers UK which led the campaign for those juggling work and unpaid care has seen support for the new legislation from employers unpaid carers other stakeholders unions representative bodies and unpaid carers

Helen Walker Chief Executive of Carers UK said

“Now every employer in the country must recognise carers in the workplace employees can be confident speaking about their caring role – kickstarting a crucial conversation about the support they need to stay in work, which matters not just for carers but for employers and the economy too

Chris O’Shea, Group Chief Executive at Centrica, owner of British Gas, said: Carers do amazing work most of it unseen Juggling a job and caring can be a real struggle emotionally and financially which is why we’ve worked with Carers UK for the last twenty years to help demonstrate the economic case for supporting carers in the workplace

“At Centrica we provide paid carer’s leave flexible working and a support network for our working carers Not only is it the right thing to do there is a clear business case for supporting carers, including better colleague satisfaction and retention The introduction of five days statutory carer s leave through the Carer s Leave Act is a great step forward and will make an enormous difference to all working carers in the UK’ ”

Wendy Chamberlain MP who introduced the Carer s Leave Bill in the House of Commons said

“It has been a long process since I first presented my Private Member’s Bill in 2022 but I am so excited that 6th April has finally arrived which means that the Carer’s Act will come into force This is vital progress in improving carers employment rights and will help to offer some more flexibility to balance work and caring

Becoming a carer is something that can happen to any one of us It can take many forms: from day-today physical caring, making medical appointments or doing the shopping for a housebound elderly neighbour Caring or being cared for is something that almost everyone will experience at some point in their life

“The work unpaid carers do is so vital yet is it extremely underappreciated This hard work should be better recognised which is a key reason why I led the Carer’s Leave Act through Parliament The Act gives carers up to 5 days of unpaid leave a year

“The Carer’s Leave Act coming into force is a huge step forward for millions of carers which recognises the vital importance of their caring role and empowers them to ask for support in the workplace – in the form of unpaid Carer’s Leave – knowing that they have a legal entitlement to this Juggling work with caring responsibilities isn t easy and without the right support this can take its toll Too many skilled and valued workers are leaving employment due to the stress of balancing work and unpaid care

“I’ve met with some incredible organisations over the last two years, and I would like to deeply thank Carers UK with whom I worked closely with throughout the process of getting this bill passed It would not have been possible without their support ”

To ensure that unpaid carers are aware of their new rights under the new legislation Carers UK has created new information and advice resources which can be accessed here: https://www carersuk org/helpand-advice/work-and-career/the-carers-leave-act-2024/

To ensure employers are aware of what is required of them as employers Carers UK have created a new guide For more information visit the Employers for Carers website Millions

PAGE 24 | THE CARER DIGITAL | ISSUE 189 Ashwood care home in Ware proudly celebrated three decades of outstanding service by Kelly last month The surprise celebration, organised by Home Manager Hanna and attended by staff management and Care Team Leaders, marked a significant milestone in Kelly's journey with Ashwood Kelly the longest-standing member of the Ashwood family was taken aback with what she thought was a routine night staff meeting turned into a heartwarming tribute to her dedication and commitment Colleagues gathered to express their gratitude for Kelly's invaluable contributions over the years Hanna reflecting on Kelly s remarkable tenure remarked A massive thank you to Kelly for all of her hard work and dedication to her role over the 30 years she has worked here at Ashwood Here s to the next 30!! Kelly's unwavering dedication to Ashwood has left a permanent mark on the community touching the lives of residents staff and families In recognition of her remarkable milestone, Kelly was presented with a plaque honouring her 30 years of service alongside a chocolate hamper as a token of appreciation Additionally one of the carers lovingly prepared Kelly s favourite cakes, and the entire home came together to sign a heartfelt card expressing gratitude for her commitment and loyalty Kelly's journey at Ashwood serves as a testament to the values of dedication compassion and excellence that define the organisation Her legacy will continue to inspire and uplift the Ashwood community for years to come Celebrating 30 Years of Dedication: Ashwood Honours Care Team Leader Kelly A new community choir in Muir of Ord is hitting the right notes as its numbers swell The Urray House care home choir only started rehearsals at the end of last month but has already grown in strength and spirit with the addition of six new members from the village Rehearsals for the choir are in full swing with the next sessions scheduled for April 10th and April 17th from 11:00 am to 12:00 pm This month also sees the launch of a new parent and toddler group at Urray House on 16th April from 2 to 3pm Manager Joe Greiner said: "Our vision at Urray House is to be more than just a care home; we aim to be an integral part of the local community bringing people in the village together The launch of our community choir and parent and toddler group are tangible steps towards achieving this vision Urray House Strikes A Chord As Community Choir Welcomes New Voices Tiny Farm Visits Care Home Staff and residents at Barchester’s Hempton Field care home in Chinnor, had some very special visitors from Lucia s Tiny Farm Residents and visitors met Bernard the bearded dragon Pepper the tortoise Rosy and Joey the rabbits Maggie the chicken lots of Guinea pigs including Adele Lola and Baby Lou at only 8 weeks old Everyone absolutely loved their cuddles with the rabbits and guinea pigs and the braver also met the rats and Bernard! Maggie strolled all around taking in the home and courtyard Jocelyn Walang General Manager said: “It has been a very special day for all ages, it has been wonderful to see so many of the grandchildren and great-grandchildren of our residents as well as the community coming together to enjoy the farm visit I wouldn t have imagined we would have so many different animals in the home! Our varied life enrichment programme keeps residents active and provides a daily choice of engaging physical mental and spiritual activities tailored to
interests and abilities
3 million workers with
unpaid caring responsibilities in Great Britain will be entitled
take up to five

WATCH NOW – Webinar: The Challenges of Employing Foreign Workers in the Care Sector

evidence requests and delays

• Best practice to manage sponsorship in this climate and stay compliant This webinar is relevant for business owners managers HR and recruitment professionals, directors and c-suite members in the care home sector to help them better understand the current challenges and upcoming changes relating to recruiting overseas workers To watch the live-recorded webinar with Fozia and Simon please visit the Harper James website - https://harperjames co uk/news/challenges-of-employing-foreign-workers-in-care-sector/

New St Neots Care Home Pioneers Community-Focussed Approach

A new luxury care home in St Neots celebrated its grand opening over champagne and canapes with Mayor Rob Simonis, Deputy Mayor Richard Slade and other guests from the

The whole team were delighted to

York Care Home Residents Celebrate 62nd Wedding Anniversar y

Reginald and Adrianne Gilmore celebrated sixty-two years of marriage together at HC-One s Mossdale Residence care home in Burnholme

Reginald and Adrianne met at a party and Mrs Gilmore jokes she was only invited along because she had a car It was love at first sight and the couple were married on the 3rd March 1967 in Upholland Parish Church on the outskirts of Wigan

The couple had very successful careers Reginald was a radiographer in a hospital and Adrianne worked as a legal and claims expert for an insurance company Mr and Mrs Gilmore have two fantastic daughters and one grandson who is 18 months old

When asked what their secret to a long and happy marriage is Reginald and Adrianne, said

We believe that a secret to a long and happy marriage is to love each other conditionally ”

Colleagues at Mossdale Residence wanted to give the couple an anniversary they would always remember Everyone enjoyed cake and reminiscing on old memories together

Julie Banks Home Manager at HC-One Mossdale Residence added: “Happy sixty-second wedding anniversary to Reginald and Adrianne, from all of us at Mossdale Residence We are so happy to have celebrated such a special day with you both ”

PAGE 26 | THE CARER DIGITAL | ISSUE 189 The wait is over as the Care Show London conference programme is now live! Join us this 24-25 April at ExCeL London for the biggest celebration of care in the nation s capital Come and hear from 100+ speakers to further your education explore 150+ suppliers and network with other professionals in the sector The conference programme is delivered by expert speakers across six dedicated theatres allowing you to plan your day effortlessly, so you can focus on getting all the knowledge in: www careshowlondon co uk/conference-programme-2024 At Care Show London you will hear success stories that will help you in your care journey gain a better understanding of what the upcoming election means for social care and find insights into hiring and retaining staff With a strong emphasis on celebrating the voice of care and focusing on positive information takeaways this event will equip you with everything you need to achieve your 2024 goals ahead of time We can t wait to see you and the whole care community this spring and work together towards a better future for social care Visit www careshowlondon co uk/thecarer for further information The Care Show London Conference Programme Is Now Live Opeque can assist in reducing energy bills complying with legislation managing health and safety and achieving a sustainable operation Over years Opeque has worked with various industry sectors from tyre manufacturing to laundries schools to hotels and hospitals to care homes optimising their manufacturing procedures and facilities management Applying industrial engineering principles, we address productivity, resource efficiency, quality control, health and safety and asset management, bringing people, utilities equipment, and buildings together to realise product excellence We have worked with many care homes to provide laundry services and water hygiene and it is from these close relationships that we believe we can further assist your CARE HOME to reduce operating costs Call or Email NOW: 07831 873355, email admin@opeque com or visit www opeque com See the advert on page 6 for details Reduce Your Operating Costs!! Are you currently employing or looking to recruit foreign workers in efforts to plug a skills gap or address staff shortages within your business? Would you like to understand the current challenges and changes relating to sponsorship in the UK – particularly within the care sector –and more importantly how to best manage these? In this 45-minute webinar that was live-recorded on 19 March 2024 Fozia Iqbal Senior Business Immigration Solicitor and Simon Gilmour Head of Employment at Harper James, cover these issues and how businesses can best navigate these challenges to remain compliant including: An introduction to recruitment and staffing of foreign workers Sponsored Skilled Worker visas – key challenges and developments in the care sector Immigration rule changes in 2024 – including changes regarding dependants CQC requirements shortage list exceptions salary thresholds increased fees and penalties • UKVI scrutiny – increase in compliance audits documentary
finally open our doors in St Neots, which after a week already feels like home When we began designing Henbrook House our aim was to create a place which offers superb facilities and hospitality with the added bonus of care Through various luxury services and community-building activities we hope to create an extraordinary home for our residents and a ‘home away from home’ for their families and friends to enjoy” Henbrook staff believe regular engagement with the community is essential for creating a happier environment for residents The home is working with the St Neots Initiative a local business-led group aimed at developing the town as a better place to live, work, and play Catherine Frost again: Regular engagement with local groups is a crucial part of our offering Not only will this help residents feel connected to life in St Neots but it will also help build a stronger sense of community in the wider town as well
our work with the St Neots Initiative and others, we will engage
local community
House opened its doors to its first batch of residents last week with guests treated to champagne canapes prepared by professional chefs tours of the home live music from a professional harpist Catherine Frost General Manager of Henbrook House comments on the launch:
at developing the
into a better place to live for everyone
Care homes can sometimes feel like a separate world, hidden away from the wider community with very little interaction between residents and the community Henbrook House has made it its mission to change this through extensive engagement with local businesses and charities

While Easter may have passed the spirit of giving and community engagement continues to thrive at TLC Care Homes Over the weekend, TLC Care s Cambridge Manor Cherry Hinton Camberley Manor, Cuffley Manor, Kailash Manor and Cooperscroft Care Homes extended the warmth of the holiday season through a series of heartwarming Easter Eggstravaganza that touched the lives of many In a collective effort residents team members and community came together to make a meaningful impact From Cuffley Manor Care Home, where 75 eggs were collected and donated to the Borehamwood and Potters Bar food banks, to Camberley Manor s donation of over 110 eggs to local causes such as the paediatric ward at Frimley Park Hospital and The Hope Hub Camberley the outpouring of generosity was truly remarkable Additionally our Business Development Manager at Kailash Manor Care Home Raj Kerai delivered Easter Eggs to Northwick Park Hospital s Rainbow Ward spreading joy to children in need

Care Home in collaboration with the 12 Apostles Greek Church delivered 107 Easter eggs to families in need through the church's food bank, embodying the spirit of compassion and community support This initiative epitomises TLC Care’s commitment to making a positive impact beyond their immediate surroundings, as Dawn Cawley, Business Development Manager at Cooperscroft Care Home, articulates, "Easter is a time of fun, celebration and joy and we believe every person deserves to experience the magic of the season, regardless of their circumstances Meanwhile Cambridge Manor and Cherry Hinton Care Home joined forces to bring joy to the children s wards at Addenbrooke

Spreading Easter Joy: TLC Care Homes Extend Heartfelt Initiatives into the Community Colchester Care

to staff for arranging ”

s Hospital Through a heartwarming initiative carried out by the Business Development Manager of Cherry Hinton Care Home and Cambridge Manor Care Home Scott Brooker and Amber Christou residents and staff rallied together to collect Easter eggs for the young patients ensuring that the holiday spirit was felt even in challenging times As the weekend came to a close the impact of these initiatives reverberated throughout the communities served by TLC Care Homes Each act of kindness, no matter how small, contributed to a greater sense of unity and compassion
Home Residents Get Crafty for Some “Egg-Stra” Special Easter Celebrations Residents at Nayland House in Colchester have been getting crafty for an egg-cellent Easter this year Staff at the residential care home in Nayland put on a special day to celebrate the egg-citing holiday and arranged for its residents to create their very own Easter baskets to hold some tasty chocolate gifts And with decorations up and residents also having the chance to take part in some competitive egg and spoon races, it was a day to remember Nayland House is committed to providing the highest quality of care and support to its residents, and Emma Engutsamy, Registered Manager, said events such as this are so important She said “It s always a pleasure to see our residents enjoying themselves and it s important for their wellbeing It was great to see everyone taking part in the Easter activities and their basket creations look amazing Nayland House is part of AgeCare UK and Director of Care Jo Mason is thrilled to hear how much fun its residents are having She said At Nayland House we foster a family approach focusing on enabling residents to live well It s wonderful to hear that they ve enjoyed some exciting Easter celebrations, and thanks go
Innis Mhor Care Home in Tain was egg-ceptionally busy this Easter, entertaining local children during the school holidays with a host of fun-filled activities Children from across the town joined in an Easter fun day where they hunted for chocolate Easter eggs in the gardens and got creative with egg decorating for an Easter Egg Roll Meanwhile local toddlers were treated to a special Easter-themed book reading session, arranged by Tain Library's Bookbug team But the egg-citement didn t stop there The Easter bunny also hopped into Innis Mhor spreading Easter cheer and delivering chocolate treats to residents and children Kate Walker manager of Innis Mhor Care Home said: Our residents had a cracking good time with the children It s egg-ceptional to witness how these intergenerational activities bring out the child in all of us We're hopping with gratitude for the egg-cellent memories created Thank you to everyone who supported our Easter activities especially Tain Library for their egg-ceptional support through their Bookbug programme It Was A Hoppy Easter at Innis Mhor Thistle Court Care Home Celebrates An Eggtastic Easter Event On Wednesday 27th March Thistle Court Care Home hosted a fun Easter event for its residents, fondly referred to as family members their relatives and for the local Cwmbran community Throughout the day, attendees enjoyed the company of the Easter Bunny dressed by Home Manager Sarah Butfield who brought smiles to everyone In addition to this, there was a raffle and tombola offering exciting prizes including a meal for two generously donated by Little Steak Hut Newport, two wax melts by She Makes and 3D prints by Bald Man 3D Prints The delectable array of cakes and cheesecake at the cake stand added to the indulgence of the day Adding to the excitement guests had the opportunity to participate in entertaining games such as Guess the Name of the Bunny, Hook the Duck, egg and spoon race and children s lucky dip while DJ Tamara Rogers kept the atmosphere lively with DJ lights and speakers Home Manager, Sarah Butfield shared, “We were thrilled to host this Easter event for our family members and their relatives as well as the local community It was heartwarming to see everyone come together to celebrate Easter ”
Join in Easter
Care Homes Across the UK

Visiting Entertainer Brings “All Singing And Dancing” Easter Celebration To Cambridge Care Home

It has been an all singing and all dancing Easter for residents at Waterbeach Lodge in Cambridge this year thanks to visiting entertainer, Patrick Sawyer Patrick who regularly performs at care homes in the region visited Waterbeach Lodge over the Easter weekend to sing a selection of hits from across the decades And with everyone singing and dancing along while they donned Easter bonnets it was a bank holiday to remember Beverley Murray Registered Manager at Waterbeach Lodge said “We like to make sure our residents get the chance to celebrate special occasions throughout the year and it s been great to see everyone having fun today Thanks to Patrick for providing some excellent Easter entertainment Patrick Sawyer has been an entertainer for nearly 40 years and said that Waterbeach is one of his favourite homes to perform at He said: “I pick music that residents remember from their younger years and it s always wonderful to see them enjoying themselves I find entertaining and seeing the pleasure it brings a very rewarding way to make a living Waterbeach Lodge is part of AgeCare UK and Director of Care Jo Mason is delighted to hear about the care home’s Easter celebrations She said: At Waterbeach Lodge we foster a family approach focusing on enabling residents to live well It s wonderful to hear that residents have enjoyed the entertainment arranged for them this Easter and a huge thank you to staff for organising

Easter Weekend At Gibraltar Nursing Home

As part of the festivities the Monmouthshire care home organised a cupcake decorating competition showcasing residents creative talents Each cupcake was judged on both taste and appearance adding a friendly competition to the day

Additionally the team thoughtfully gifted each resident with a plant pot complete with soil and seed paper to grow their own wildflowers bringing a touch of nature indoors

The celebration continued with the lively “Guess the Name of the Bunny game where family members and relatives had to guess the name for a chance to win a giant bunny –luxury hampers were also up for grabs with exciting gifts such as wine bath bombs Easter egg and much more creating a fun filled weekend for all Verity Walmsley Home Manager expressed The Easter weekend was so much fun and it was nice to see family members relatives and the local community come together to celebrate this special occasion”

Celebrating Easter Weekend With Sundial Care Home

Sundial Care Home welcomed the spirit of Easter with open arms this past weekend offering residents, who the home fondly refer to as family members a celebration filled with delightful activities and treats

To mark the start to the weekend the residential care home in Tipton St John looked forward to an afternoon of easter crafts and hot cross buns

Family members and team members came together to decorate charming crochet chicks and bunnies, crafted and handmade by a talented team member Easter bonnet making was also a popular choice of activity with the family members, everyone thoroughly enjoyed personalising and crafting their individual bonnets, encouraging creativity and

social interaction within the home

On Easter Sunday a treat trolly laid with an array of chocolate and sweet delights for everybody to choose from The family members were also amused to see the trolly was pushed by the Easter Bunny himself! The team will certainly remember the laughs and smiles that echoed throughout the home on that day

The Easter weekend at Sundial Care Home was a testament to the community's commitment to creating meaningful and memorable experiences for all family members As they reflect on the weekend s festivities Sundial Care Home looks forward to continuing to nurture a vibrant and inclusive environment for its family members to lead a true continuation of life

Residents at Woodbury Manor in Enfield received a surprise visit from a very special guest this bank holiday weekend – the Easter Bunny Organised by staff, the care home’s Easter party was in full swing when the playful rabbit appeared with a basket of colourful eggs to give out to its residents And joining in with Woodbury Manor’s special celebrations the bunny brought some added Easter cheer to everyone at the home Woodbury Manor was adorned with Easter decorations and spring flowers and friends and families of residents were invited along to celebrate with their loved ones Registered Manager Valentine Ogundipe said it was a special occasion He explained: Celebrations like Easter are a joy that create a belonging within Woodbury Manor Having guests like the Easter Bunny creates shared moments of laughter which continue beyond the day s festivities These moments not only enhance the quality of life for our residents but also enrich our collective experience Woodbury Manor is part of AgeCare UK and Director of Care Jo Mason is thrilled to hear how much its residents enjoyed their Easter party She said: “At Woodbury Manor, we foster a family approach, focusing on enabling residents to live well It s wonderful to hear that the residents have benefited from this fabulous seasonal event Thanks to everyone involved Enfield Care Home Residents Receive Surprise Visit from Easter Bunny Staff and residents at Barchester’s Elm Bank care home in Kettering have nurtured nine beautiful chicks and now it was a fond farewell The residents and staff lovingly nurtured the eggs from incubation to hatching after the final cuddles from the fluffy chicks it was a fond farewell The residents and staff named the nine sweet chicks Dotty, Edmond, Bovril, Bisto, Marmite Oxo Nugget Bumble and Sonny The delightful little chicks provided so much joy for all throughout the home and now they have gone to a beautiful small holding to enjoy their new life General Manager Marvellous Bindura said: The chicks have created so much joy for our residents, staff and visitors, it has been wonderful to watch them in the incubator then finally hatching We now have wished our fluffy friends a fond farewell The Living Eggs experience was unique and it was great to see our residents and staff enjoy the whole process from start to finish ” Our varied life enrichment programme keeps residents active and provides a daily choice of engaging physical, mental and spiritual activities tailored to residents interests and abilities Elm Bank care home is run by Barchester Healthcare one of the UK s largest care providers which is committed to delivering personalised care across its care homes and hospitals Elm Bank provides residential and dementia care for residents from respite care to long term stays Residents Say Fond Farewell To Easter Chicks
Elm Bank Care Home
Team members at Gibraltar Nursing Home recently hosted an Easter weekend filled with fun activities for its residents fondly referred to as family members and their relatives
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and meets IMO standards with the added benefit of the MED wheelmark, confirming suitability for marine/cruise-line interiors Available immediately, with short lead-times for larger order quantities, Skopos are pleased to add this collection into their Accents range For a copy of our Encanto shade-card pls contact our customer service team sales@skopos co uk or for free samples of our collections visit our website: skoposfabrics com Skopos are looking to become a Carbon Neutral organisation in 2023 working towards PAS2060 status as part of our drive towards a more sustainable future For further information please visit our website Skopos is an ISO9001 accredited company and has more than 50 years specialist experience in the design and manufacture of high-performance FR contract fabrics for the hosp tality sector Images show Marmotte Magenta and Slalom Olive/ Orelle Elm provided by Barons Furniture PAGE 30 | THE CARER DIGITAL | ISSUE 189 FURNITURE AND FITTINGS Firstlight Products are award winning market leaders in contemporary, classical and contract lighting We have over 40 years of experience in the lighting industry supplying both UK and overseas customers We pride ourselves in our comprehensive range of products for both Interior and Exterior use Our lighting products are of the very latest designs and can help your Care Home look attractive and up to date The importance of selecting the correct lighting solution is greatly underappreciated It is so important to consider the correct items as this can help create warmth and coziness Selecting incorrectly and areas can be cold and clinical Our lighting categories include decorative ranges ceiling fittings wall lights table & floor bathroom spotlights track and an extensive range of outdoor We have lighting solutions for bedrooms bathrooms open living areas as well as garden and outdoor security We have friendly Technical support available at the end of the telephone or email to help with any questions or queries you may have on the products in our range In 2022 we were awarded for our Quality Assurance processes by the Lighting Industry Association which allows customers complete confidence when selecting their products You can view Firstlight s entire range at our comprehensive website which includes product specification sheets of every product to help you select and choose your preferred option For more information about Firstlight and how we can help you please call one of our team on 01908 310221 or email flp@firstlight-products co uk Our comprehensive website can be found at www firstlight-products co uk Please see our advertisement on page 9 Firstlight Have the Lighting Range to Help Illuminate Your Care Home with Style Encanto and Cuba – Fabrics for Well-designed Contract Interiors Mr Trax Curtain & Blind Solutions aims to provide a first class service across a wide range of products and bespoke fittings thanks to its two decades of experience with many previous clients in the care sector Mr Trax has a range of NHS compliant fabrics for use in care homes including ‘blackout They can supply and fit a wide range of flame retardant curtains and blinds in various fabrics to be made to your sizes and fitted using heavy duty fittings and rails Curtains can normally be made and installed within four weeks and blinds in two weeks Fire retardant blinds on heavy weight systems are readily available and can be manually controlled or electrically operated They also have antimicrobial options as well all at varying prices all normally available in two-three weeks Faster times are available on some products The company is affiliated with Checkatrade where you can see customer reviews including this recent comment: Douglas did a fantastic job fitting our shutters and curtain rail He even fitted an extra rail for us which we had bought ourselves! Friendly and efficient service plus great looking results Very pleasedwould definitely recommend! Based in Hailsham East Sussex and owned and run by Doug and Carol Coe the firm also provides a number of corded and motorised options for blinds as well as curtains and offers a comprehensive range of shutters Doug says: “We stock two ranges of silent gliss corded curtain tracks and two ranges of silent gliss uncorded curtain tracks the fitted prices for which are available on this website All of the aluminium silent gliss tracks stock can be shaped and fitted into bay windows, as can some of the poles We also have ready access to many more ranges of both tracks and poles, most of which we can get in one working day “To read more of what our customers say about us please do look us up on Checkatrade: checkatrade com/mrtrax Call now to speak to one of our team on 0800 3345114 or 07968 242004 email us at: doug@mrtrax co uk Mr Trax Curtain & Blind Solutions
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THE CARER DIGITAL | ISSUE 189 | PAGE 31 NUTRITION & HYDRATION Nutrition and Hydration Week was earlier this month Food procurement experts allmanhall s dietitian Tess Warnes shares a menu of ideas for year-round inspiration BREAKFAST: Including protein in breakfast can help our increased protein requirements as we get older: Pancakes (add protein powder to the mix) with fruit Greek yoghurt and flaked almonds Porridge topped with Greek yoghurt chia seeds and berries Tofu scrambled on toast Breakfast burrito wrap with beans egg avocado SNACKS: Especially if appetite is generally low, make things available throughout the day to encourage consumption of a wider range of nutrients Nutritious snack ideas could include • Cheese scones Cheese and crackers Hummus with pitta bread Peanut better on toast Avocado on oat cakes Savoury muffins Greek yoghurt with fruit Dried fru t and nuts Including more fruit is important to increase fibre and prevent constipation as well as contributing important nutrients in the diet Fruit kebabs are another fun snack! DRINKS: Mild dehydration can impact balance concentration and energy levels Longer term dehydration can lead to urinary tract infections renal disease and kidney stones As we get older we might not recognise the thirst in the same way To encourage residents to drink more: Use a drinks trolley giving plenty of choice • Encourage keeping a bottle or cup nearby All fluids count including those containing caffeine • Smoothies are great for increasing nutrients as well as fluid Try adding ingredients to boost energy and protein such as Greek yoghurt Remember that fluid can be taken through foods with higher water level contents such as fruit & vegetables Read my blog to find out more about hydration allmanhall are proud partners of the NACC and award-winning experts when it comes to food procurement and consultative support Find out more https://allmanhall co uk Food Procurement Experts, allmanhall are Supporting Nutrition and Hydration in Care Homes SUPPLYING PREMIUM COFFEE MACHINES & PRODUCTS WWW.MOORCOFFEE.CO.UK 01409 231166 MOOR COFFEE LTD One Touch Machines for Ease of Use Moor Coffee Ltd. Our Independent coffee company specialises in coffee machines coffee beans brewing equipment throughout the UK With over 25 years experience in the beverage vending industry We understand that choosing a new coffee machines can be difficult - bean to cup - instant machine what is right for you? That is where our dedicated team can offer help & advice with our knowledge gained by our time in the industry we can guide you to finding the right solution for your care home enabling you to supply quality drinks for your clients visitors and staff Machine accessories can be added to create a complete model and once you have chosen your machine we will deliver install and train you and your staff After-sales support is taken seriously so we provide you with a comprehensive back-up service with regular customer contact a range of point-of-sale material and a fully equipped service department We can offer a range of purchase options Call us now on 01409 231166 or visit www moorcoffee co uk PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING

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PRODUCTS AND SERVICES Consort Claudgen s innovation in the electric heating industry takes another leap forward by introducing Wi-Fienabled heaters to their low surface temperature (LST) range These cutting-edge heaters offer unparalleled convenience and efficiency The heaters connect directly to WiFi, enabling users to control heating through the digital control panel on the heater or via the Consort Connect app With a comprehensive 7-day timer which allows 24 individual heating periods per day and features such as a lock function open window detection and custom automation users can tailor their heating needs to their preferences Adding to the ease of use users can view the energy consumption statistics of all connected heaters providing insights into usage patterns and potential savings The LST heaters with Wi-Fi and occupancy sensors have a self-learning control ability They utilise in-built occupancy sensors to detect and learn a user s weekly presence in a room, creating an intuitive heating schedule When the space is unoccupied, the heater conserves energy by switching to a setback temperature or frost protection mode BIM (Building Information Modelling) objects for the heaters are available for download from Consort s website 01646 692172 | sales@consortepl com | www consortepl com See the advert on page 7 Consort Claudgen Introduces Wi-Fi Enabled Heaters to LST Range Swift Response Ltd is leading the way in the heating industry across England and Wales offering bespoke care plans tailored to meet the needs of both commercial and domestic clients Central to Swift Response's ethos is providing a 'worry-free' maintenance experience marked by reliability and affordability with prices starting from a modest £25 per month The firm is celebrated for its cost-effective solutions designed to ease the financial strain on its clientele This approach not only renders essential heating services more accessible to a wider audience but also offers peace of mind to customers reassured by the transparency of costs Swift Response sets itself apart with a commitment to personalised service Acknowledging the distinct needs of each customer Swift Response delivers tailor-made solutions that ensure maximum heating efficiency and comfort This personalised touch not only enhances the customer experience but also ensures more and efficient problem resolution by offering individual account managers for commercial clients In essence Swift Response is redefining heating maintenance across England and Wales with its clientfocused plans By combining affordable pricing starting at £25 per month a pledge to hassle-free service and a customised approach to customer care Swift Response guarantees its clients a warm comfortable environment
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Win Health Medical Ltd - 01835 864866 –nfo@win-health com - www win-health com See the adverts on page 3 and the front cover C&S Seating Ltd C&S Seating Ltd have prov ded postural control equipment to residential homes hospices medical equipment services and NHS trust hospitals nationwide since 1991 With 9 different sizes of T-Rolls and Log Rolls, in a removable and machine washable Waterproof Titex or Soft Knit material These rolls are used to control posture and position of the body in either supine or side lying Our Knee & Leg support wedges are available in 2 sizes C&S Seating Ltd is the sole manufacturer of the Alternative Pos tioning Support – also available in two sizes which has removable side cushions and middle pommel for when more control of the abducted lower limb is required Our popular and vibrant range of Soft Knit covers in a choice of 5 colours provide a softer alternative ideal for the colder seasons and are designed to fit snug over our waterproof rolls for maximum protection and comfort Contact us on 01424 853331 or visit www cands-seating co uk to request or download a brochure pricelist or order form request an individualised quotation speak to an advisor or to place an order See the advert on page 6 MOWOOT II for Constipation-Free Life The range exclusive to Grahame Gardner incorporates cutting-edge technology Micro-Fresh® to help keep healthcare workers safe whilst maintaining unrivalled comfort The garment fabric which is 65 per cent polyester and 35 per cent cotton is incorporated with innovative Micro-fresh® technology at point of manufacture The antimicrobial technology not only kills 99 9 per cent of bacteria beyond 50 washes but is also proven to reduce the spread of human coronavirus by 99 2 per cent With wash resistant antibacterial protection Micro-Fresh® also boasts odour prevention providing longer lasting freshness for the wearer The scrubs are hypoallergenic gentle on skin and vegan friendly The exclusive scrubs are available in two fits – unisex and female – the scrub top is available in six colourways: Oasis, Navy Eau de Nil, Bottle, Smoke Grey and Blue 18 each with a classic contrasting white trim the trousers are available in core colours Navy Bottle and Black Grahame Gardner also offer all six scrub colours in their Made to Order range with a bespoke choice of trim colour The scrub top design features multiple pockets including two waterproof chest pockets and a wearers right hand hip pocket which also has a pen divide and an elastic loop for a clip-on hand sanitiser The trousers have a drawstring waist and also side and a back pockets The range is exclusively available to purchase here: www grahamegardner co uk/healthcare/ microfresh-scrubs html www grahamegardner co uk info@grahamegardner co uk See the advert on page 5 for further details Exclusive Antimicrobial Scrub Technology by Grahame Gardner and Micro-Fresh® SecuriCare For over 30 years SecuriCare has been supporting Care organisations and the people they care for by providing consultancy and training to help prevent and manage behaviours that challenge service delivery Our training is a blend of online and classroom-based sessions that provides a bespoke person-centred approach focused on reducing incidents of challenging behaviour and the use of restrictive interventions SecuriCare is a British Institute of Learning Disabilities-Association of Certified Training (BILD-ACT) Approved Restraint Reduction training provider an Institute of Conflict Management (ICM) Quality Award Centre; and an ISO 9001:2015 Certified Organisation Our training programmes are developed following an extensive training needs analysis to ensure we fully meet your organisation’s training needs SecuriCare also offers training to manage incidents that require clinical holding to assist with administering care and medical interventions The SecuriCare Soft Mitt System provides a safe and secure alternative to prolonged physical intervention and can also help prevent self-harm SecuriCare now offers a Franchise opportunity to those working in care As a SecuriCare Franchisee you will be your own boss and we will provide you with the training mentoring and resources to enable you to deliver the SecuriCare product range You will be fully supported in your career as an expert trainer in this exciting and rewarding area of work For more information or to discuss your training needs, please contact us for a free and no-obligation training need analysis: E: trainers@securicare com T: 01904 492 442 W: www securicare com or see page 7 for details Watch your resident s eyes light up when the trolley arrives! Euroservice trolleys can also be used as a vending trolley or to sell personal care products to residents How about a delicious snack/pastry trolley or even a drinks trolley for that afternoon tipple? Your lovely trolley could do so much for you and your residents! Visit the website at www euroservice-uk com to see the full range Or see the advert on page 23 Ser ve in Style with Euroser vice Trolleys Blueleaf Care Launches the Integra-Mat Mattress to Alleviate and Prevent All Grades of Pressure Sores Blueleaf Care, the nationwide business that helps care homes deliver better outcomes has launched a new pressure care mattress suitable for all pressure sores from Grades 1 to 4 and can be used as a static or a fully dynamic alternating therapy mattress for high-quality care The Integra-Mat which is available to care homes exclusively through Blueleaf Care and augments the company’s existing Universal Therapy System (UTS) is a therapeutic support system which provides the best in comfort function efficiency and clinical excellence in line with best practice guidelines Described as a hybrid step-up step-down mattress system the Integra-Mat can be used as a static mattress or it can be stepped-up to support the active prevention or treatment of painful pressure sores and ensure residents who do experience them remain as comfortable as possible Over 700 000 people in the UK suffer from pressure sores almost all of which (95%) are avoidable with the right care and equipment For residents requiring Grade 1 pressure care the air mattress fully inflates in static mode with the foam mattress on the top surface under the cover; for Grades 2, 3 and 4 the air mattress cells or air pockets, fully inflate and deflate around the pressure sore in dynamic alternating mode This action mimics residents natural sleep movements to optimise the flow of blood and air to the affected area The integral foam mattress can be stowed underneath the cells if needed for Grades 3 and 4 to create a full mattress system with maximum therapeutic hyperaemia Additional features include: Auto Weight which automatically weighs the patient and adjusts pressure accordingly removing the need for manual intervention; Auto Upright which automatically optimises pressure when the patient is sitting up; and Auto Firm which adjusts the system to static maximum inflation to allow for nursing and care procedures Importantly there are no external pumps hanging from the bed that can hinder carers and an ultra-rapid CPR (cardiopulmonary resuscitation) valve readies the mattress for chest compressions To discover more about the Integra-Mat please visit https://store blueleafcare com/product/pr766266integra-mat-auto-dynamic-mattress-system Dignified Dining Make sure everyone is looking stylish dignified and elegant at mealtimes Care Designs smart range of adult clothing protectors incorporate the waterproofing functionality of a bib but with the style of fashionable clothing accessories They are soft-feel highly absorbent waterproof quick drying and are available in a wide range of colours Our Tabard Style Adult Bibs with pockets are made with our professional grade PRO80TM fabric which is strong long-lasting waterproof and washable up to 60OC Get 15% off now by using code CARDESIGNS15 at our web-shop check-out! (Offer ends 1st June) Website www bibetta com E-mail enquiries@bibetta com Tel: 01223 840236 See the advert on page 13 PAGE 32 | THE CARER DIGITAL | ISSUE 189

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healthcare providers and who are employing a combination of infection prevention and control strategies including hand hygiene cleaning training and the adoption of new technologies to tackle the problem As a result a wide range of infection control products and technologies are emerging on the market including antimicrobial technology Angloplas range

are produced in the world s first proven Antimicrobial PVC with silver ion technology and which is exclusive to Angloplas This helps reduce the risk of cross infection by stopping the growth of bacteria and mould and works continuously for the lifetime of the product, reducing levels of bacteria such as MRSA, E Coli Legionella, Salmonella and mould by up to 99 99% For non-clinical environments

Angloplas has recently launched its new Budget Range of products which are made to the same exacting standards as the antimicrobial protected ones but with lower price tags

You can order Angloplas products directly from its website by going to www angloplas co uk

INFECTION CONTROL PAGE 34 | THE CARER DIGITAL | ISSUE 189 CUT COSTS WITH A STRATEGIC APPROACH Sluice rooms are the front line defence against infections (HCAIs) in care homes But buying the right sluice equipment and getting optimum performance from it requires a strategic approach Balancing sluice room performance and costs should never mean compromising – not when safety is at stake There is also the matter of CQC ratings Refurbishing sluice rooms replacing machines or creating new facilities should be part of an all-encompassing strategy that maximises machine reliability and minimises expenditure That means factoring in costs for the whole operational life of the equipment not just the initial purchase price and ad hoc repairs Think about the lifetime cost of running each machine This strategic approach means working with a world-class manufacturer – such as DDC Dolphin – that can: Recommend the best bedpan washer disinfectors and medical pulp macerators for your requirements Customise machine software to reduce energy consumption and improve performance Offer complete sluice room builds and refurbishments, including hospital-grade flooring and wall cladding –replacing older materials that could pose an infection risk Provide robust 304 and 316 stainless steel sluice room furniture for easier cleaning and improved hygiene Cut the cost of repairs (and fix machines faster) with planned
compliance TRUE COST OF SLUICE MACHINE BREAKDOWNS Decades of experience tell us that the true cost of a machine breakdown averages £633 (assuming there is no service contract in place) This average cost is based on: call out charge £217 labour £116/hour parts £300 With proper planned preventative maintenance delivered through a pre-agreed service contract the cost of a sluice machine breakdown can be cut to just £347 – a 45% reduction in cost And the machine will be fixed faster – within 24 hours rather than 72 hours That’s a crucial consideration because the objective is to maximise uptime so the machine can do what it does best – protecting everyone in the care home and wider community from infections Use of scale inhibitor and proper servicing/maintenance will extend the operational life of the machine A well maintained bedpan washer disinfector will last much longer – at least 10 years – compared with around seven years for a machine that has been serviced less regularly And the poorly maintained machine will inevitably have had more breakdowns Both these factors will have a substantial impact on a machine s whole of life costs Contact DDC Dolphin for more information 01202 731555, info@ddcdolphin com, www ddcdolphin com How To Maximise Sluice Room Performance And ROI With over 30 years of experience, CWE can help you provide safe water systems for your care home, including: • Water sampling • Legionella compliance • Asset inspection – tanks, calorifiers etc
Offer chemical plans that cut the cost of bedpan washer/scale inhibitor and macerator disinfectant by up to 15% Maintain all sluice machines not just their own models – cutting the cost of callouts and reducing the time spent waiting for engineers Give you full visibility of the condition and requirements of all your sluice room assets 24/7 with a unique online portal This also reduces time spent on CQC
• Remedial
spa pool testing Tel: 01844 347678
• Swimming and
Email: Angloplas
Help Reduce the Risk of Cross
a UK manufacturer who specialise in producing dispensers for the health and hygiene industry Although these are designed to keep the workplace tidy and uncluttered they are more importantly, built knowing the control of healthcare-associated infections
are a priority
of dispensers
Chiltern Water & Environment was established in 1991 by Robert Hunt after gaining 25 years' experience as an operational and analytical scientist in the water supply industry The company gained engineering and further management knowledge when David Hunt joined in 2012 Since then other water industry professionals have added to the breadth of knowledge and experience within the company We have always provided high-quality consultancy, testing and remedial services in a professional but personable manner Our steady growth has reflected our clients trust in our services Our current clients include large housing associations pharmaceutical companies and facilities management companies as well as individual landlords and small businesses We ensure all our customers receive the same level of care and attention to detail Duty Holders of all commercial and public building premises are legally required to assess the risk from legionella to anyone using the water systems and put in place legionella control measures if required The HSE has produced ACoP L8 and HSG274 as guidance for Duty Holders obligations We have clients throughout the South East, London and the Midlands and carry out water tests nationally and internationally We currently provide regular water sampling and testing for over 500 sites Tel: 01844 347678 Email: info@chilternwater co uk www chilternwater co uk Expert Water Sampling Ser vices Throughout The UK Why Using A Machine To Clean Bedpans Is Better Than Manual Cleaning The greater the number of tasks you carry out by hand the higher the risk of contamination with germs From moving a bedpan emptying it and storing it everything argues in favour of machine cleaning for bedpans wherever they are used Risks of contamination – a direct comparison The risk of contamination is present wherever a bedpan is handled whether that is during its transport emptying or storage The greater the number of tasks that are carried out by hand the higher the risk Not so with a bedpan washer-disinfector from MEIKO! The machine empties the contents of the bedpan automatically hygienically and safely into the appliance only after you close the door This is important because bodily fluids carry high levels of infectious substances so it requires an extreme level of care and attention and the highest safety standards in disposing of them BEDPAN WASHER-DISINFECTORS Packed with tremendously powerful technology MEIKO washerdisinfectors aim to eliminate the risk of infections stemming from hospital dirty utility rooms Advantages Patented cutting-edge technology provides the guaranteed hygiene standards that patients expect No steam can escape from the machine so care staff have the reassurance of a safe working environment Fast cleaning and disinfection process thanks to short wash cycles (built-in steam generator/water tank) Maximum flexibility due to freely selectable A0 value (60 600 3,000) and multifunctional holder concept Efficient reprocessing thanks to multi-purpose racks and holders for different care utensils Safer and more hygienic thanks to air drying and cooling with filtered air and disinfection of all the water-carrying lines in the system to prevent recontamination Responsible management of the disinfection process is easy thanks to the temperature sensors and data analysis by the control software Meiko washer-disinfectors are available from 24 NRG Group with multiple purchase options and the chance to try before you buy For details see the advert on the previous page or visit www 24nrggroup com
Commercial Kitchen and Laundry Solutions (CKLS) are one of the UK s leading suppliers of commercial kitchen and laundry equipment Whether you are a small sized residential home or large scale nursing home group CKLS has the expertise and equipment you need to keep your operations running smoothly At CKLS we understand that the success of your business depends on the quality of the equipment you use That s why we ve made it our mission to provide businesses across the UK with the highest quality commercial laundry and kitchen equipment available We work with only the best manufacturers in the industry to ensure that our customers get the most reliable and efficient equipment possible Our commitment to our customers doesn't end with the sale of our equipment At CKLS we know that maintenance and repairs are crucial to keeping your equipment functioning at its best That's why we offer a full range of maintenance and repair services to our customers, including emergency repair services available 24 hours a day, 7 days a week We believe that our success as a company is measured by the success of our customers That s why we re constantly striving to provide better products and services to help our customers achieve their goals We re proud to say that our commitment to excellence has earned us a reputation as the go-to provider of commercial laundry and kitchen equipment in the UK So if you re looking for reliable high-quality commercial laundry and kitchen equipment, look no further than CKLS With our extensive range of products and services we're confident that we can help you find the right equipment to meet your needs and keep your business running smoothly for years to come Visit our website www ckls co uk contact by phone on 01200 411914 or email at sales@ckls co uk See the advert on page 22 Commercial Kitchen and Laundr y Solutions (CKLS) In the demanding environment of any care home the reliability and efficiency of laundry appliances is paramount Yet all too often care homes find themselves grappling with the challenges of appliance repair and maintenance resorting to thirdparty engineers and facing costly and disruptive downtime Forbes Professional recognises these challenges and is proud to offer solutions that revolutionise laundry management for care homes In addition to rental solutions Forbes offers reactive service contracts to care homes whose existing machines breakdown This grants care operators swift access to a nationwide network of qualified engineers when the in-situ laundry equipment is not beyond economical repair or due an imminent upgrade Forbes Professional s multi-award winning service support enables care homes to rest assured knowing that any issues with their laundry appliances will be promptly addressed by expert technicians With sustainability and client satisfaction at the core of their operation Forbes are always committed to prolonging product life span and minimising downtime and disruption to daily operations When the time comes to upgrade existing laundry equipment Forbes rental solution includes a same/next day engineer response at no extra cost for the duration of the contract Aside from the logistical benefits a key advantage in renting Miele’s highly efficient and reliable commercial laundry appliances from Forbes is the elimination of costly upfront capital outlay Avoiding substantial investments in purchasing equipment enables care homes to allocate their resources more efficiently focusing on delivering exceptional care to residents Whether choosing Forbes Professional for a maintenance contract or a rental solution care homes can optimise their laundry management processes and enhance operational efficiency With their commitment to reliability performance and customer satisfaction Forbes is proud to support care homes in delivering excellence in care while ensuring a seamless and hassle-free laundry experience www forbespro co uk info@forbes-professional co uk 0345 070 2335 Transform Laundr y Management Within Your Care Home with Forbes Professional Chester based Laundry professionals Lavamac Ltd official distributor of Lavamac industrial laundry equipment has received the prestigious Bronze Sustaibnability award in recognition of their policies and procedures based commitment to maintain a sustainable business for ourselves or customers and the environment The three main points Lavamac have been recognised for are: 1 Air source heat pump dryers connected load 3kw as opposed to 30Kw for a 16kg electric dryer and 25-30 kw for Gas clean efficient and saving the planet available from £10995 fully refurb shed to £16995 00 new both with 24 months parts and labour warranty and the option to extend and cost effective annual premium ? 2 Refurbished Equipment we completely rebuild any current model of Primus Lavamac or Ipso washers , dryers and ironers I full ground up restoration leaves these machines as good ( if not better than ) New ! sold rented of leased these machines are between 40-50% of cost of their new equivalent with a warranty as new 24 months parts and labour ( see attached literature on our product range ) 3 Intelligent washings machines ( In conjunction with our partners www countrywidehealthcare co uk ) we can potentially reduce chemical usage by up to 35% and labour by 30 % A delighted Jeremy Hartigan CEO of Lavamac Ltd said: I am extremely proud to announce that Lavamac have been awarded a prestigious Bronze Sustainability Award by the UK Groundworks Trust This award demonstrates our commitment to promoting sustainability and environmental responsibility within the sector This award is renowned for honouring businesses that demonstrate exceptional dedication and innovation and we are thrilled to be recognised for our resolute focus on offering sustainable products and services while raising awareness about the importance of environmental concerns within the sector See the advert on this page for further information on Lavamac Laundr y Specialists Lavamac Receive Sustainability Award PAGE 36 | THE CARER DIGITAL | ISSUE 189 LAUNDRY SOLUTIONS

ories which are inspired by real experiences and are full of vibrant colours

Also a couple of our residents really enjoy tackling more challenging jigsaws I’m so impressed with how brilliantly they complete them; I certainly couldn t do as well as they do added Chelsey

“Puzzles are a very good pastime for our residents as they can improve mental speed and thought processes – and they are also a positive activity for improving short-term memory They can, of course be an individual activity but they are also a great group activity which creates opportunities for engaging with others chatting and conversations and making friends Daniel continued

Other benefits of puzzles include helping relaxation as by immersing yourself in a puzzle it can serve as an exercise in mindfulness and help to relieve stress For the elderly in particular the act of picking up puzzle pieces turning them over and fitting them together can sometimes but quite a challenge However puzzles are a great way to exercise the small muscles in fingers and eyes

“One of our residents told me that jigsaws can be traced back to the 18th Century when European map makers put their maps on to wood and cut them into small pieces They did this to create learning tools to teach geography – so really interactive puzzles have been around for quite a few hundred years Daniel continued I really do learn something new from our residents every day

“Our interactive Tiny Tablet is another example of our commitment to provide exceptional standards of quality care through person-centred care as all our residents can join in and take part in the group activities or use it on their own It’s up to them – they can do what they want to do when they want to do it ” Chelsey concluded

For more information on the Tiny Tablet see the advert on the facing page

Recreo VR - Bringing a Change of Scener y to Care INTERACTIVE TECHNOLOGY

Recreo VR headsets help improve the mental and social wellbeing of those you support with person-centered VR experiences Our fully managed service is a fun and exciting way to personalise care enhance activities and improve the quality of life of your residents

Our service has been designed for the care sector with an intuitive app which does not use controllers or difficult operating systems Our library of incredible experiences means there will be something for everyone! The headsets even work offline which is brilliant for domiciliary care and for those rooms where wifi doesn t reach VR is an impactful activity and can be really effective during one-to-ones in

group sessions alongside themed activities, and in reminiscence sessions for people living with dementia Our headsets and experiences have been co-designed with people living with dementia and Alzheimer s Society and have been shown to improve wellbeing and help recall memories

All headsets come with our full support and training to help integrate VR into your everyday care plans and activities

For more information or to schedule a demonstration, contact us at info@recreovr co uk or give us a call at 01482 526940 Visit our website at www recreovr co uk to discover the possibilities that Recreo VR can unlock for your care facility

Never A Cross-Word At New Copford Place Care Home’s Residents Are Definitely Not Clue -Less When It Comes To Their Daily Puzzles At Friend of the Elderly s Colchester-based residential care home New Copford Place residents have been celebrating this year’s National Puzzle Day by talking about and engaging with their favourite traditional and application puzzles Whether it’s number puzzles word searches Scrabble matching and memory puzzles or giant classic Jigsaws, residents enjoy a range of daily brain teasers Puzzles are part of New Copford Place s wide and varied daily activities “We tailor all our activities to meet each individual’s likes preferences hobbies and interests and puzzles are a firm favourite said Daniel Sabau the Registered Manager at New Copford Place Our residents thoroughly enjoy all types of puzzles; whether they are played in groups individually on our large electronic interactive Tiny Tablet or sat comfortably around a table there s always some puzzling puzzle mystery taking place ” New Copford Place s interactive activity Tiny Tablet enables residents to enjoy experience and benefit from a wide catalogue of engaging applications It is a large easy to use device with a touchscreen not too dissimilar to an iPad or smart phone but on a much larger scale The ‘Tiny Tablet’ is fully mobile and accessible and can be moved to a standing upright position or turned flat into a table top style “For
have been created for those living with dementia They are
to stimulate minds
National Puzzle Day we thought it would be fun to find out our residents’ top three all time favourite puzzles added Chelsey Leather New Copford Place s Activities Coordinator After having a chat the residents decided that they had more than a top three Their favourites – in no particular order – are Word Searches Scrabble Number Puzzles Matching Puzzles and Memory Puzzles Chelsey continued “When
comes to a classic traditional jigsaw some of
residents enjoy doing the Relish Jigsaws which
happy mem-

Can AI Ease Loneliness for Adults in Care?

By 2030 one in six people in the world will be aged over 60 (including me!) The WHO now outlines loneliness as a key risk factor for the wellbeing of people in later life As a potential solution we’re increasingly seeing AI companions championed for being virtual friends who will listen and talk to individuals With loneliness and feelings of isolation rife amongst the elderly and vulnerable it begs the question: could AI chatbots be beneficial in care?

In short we would argue no Here s why


Complex issues such as loneliness cannot be solved by technology alone AI chatbots may seem like a promising solution but they cannot replace the human element of companionship and care that is so essential especially for those who are vulnerable and have complex needs

Carers play a vital role in providing not only basic physical care but also emotional support and understanding This is especially important for individuals with disabilities who may feel isolated due to their condition or those with cognitive challenges and degenerative conditions such as Dementia

Chatbots are not suitable for everyone And in such cases human empathy is necessary to interpret the needs and communicate effectively with the patient

Empower carers and patients through technologies

The use of technologies such as AI in care must be evaluated to ensure it complements and enhances human connection rather than replacing it This means there must be careful consideration when proposing how to fit technology into the roles of those who may be the people patients see and talk to most as well as how it can be used to make the care journey better for patients

Although chatbots cannot replace human carers a combined approach of AI and other technologies can help care providers and facilitators

For example currently a typical caring schedule often includes three in-person visits per day for each patient However, due to time constraints, caregivers may have to rush these visits In this case, we would argue, that

technology can be used to allow carers to perform a more thorough in-person visit and follow up with two video check-ins based on the patient's needs (these video care calls can even of course be instigated from overseas)

Remote intelligent monitoring and predictive analytics can also be used by carers to capture an accurate overall picture of a patient s well-being to design better care programmes in advance rather than spending too much time during an in-person appointment on data capture

As well as improving patient-centricity, AI has the potential to streamline services for care facilitators by taking on mundane tasks and freeing up the caregiver's time and talent for creativity and innovation For example the administrative work involved in the daily operation of care providers and facilitators AI can handle emails user inquiries and information requests enabling users to access information quickly so management can focus on solving more complex issues efficiently


Ultimately the current care system is dealing with legacy and complex technology which has held back much-needed innovation While AI can be a potential solution many care providers see AI as a cost-cutting solution without first addressing the underlying issue of an inadequate care model

Digital transformation within the care sector should instead prioritise the needs of patients and carers rather than simply implementing technology for the sake of it Technology should add value to the care journey for example making it safer by vetting carers ID and training documents with banking-standard technology or reducing the time carers spend doing admin so they can focus on their vocation Similarly it should enable patients to access care easily and quickly so that they aren t stuck in the hospital and have better care outcomes


The successful implementation of AI in the care sector requires careful consideration of how it can meet the needs of patients And for that reason it’s not an effective way of combatting the loneliness of people in care AI cannot replace the crucial interpersonal relationships between carers and patients that build trust safety and companionship However it can help ensure carers have more time to put the needs of patients at the heart of their work The key to successful AI implementation in the care sector is putting the patient first

Care UK s luxurious new Oat Hill Mews care home in Leicestershire gets the latest in Smart TV and digital signage technology from Boltonbased TVC Technology Solutions in time for its recent opening Oat Hill Mews is a stunning new development by Care UK offering the best in assisted living on-site care health and wellbeing for residents

Designed as a showcase of Care UK s portfolio the Market Harborough venue boasts luxury accommodation an on-site hair and beauty salon a dedicated café an on-site cinema multiple lounges and a fully equipped bar

To complete this high-tech luxury venue Care UK asked long-term audio visual and domestic appliance supplier partner TVC Technology Solutions to furnish the luxurious bedrooms resident common areas and cafes with the latest in Smart TV technology Maintaining the cutting-

edge theme Care UK wanted the latest in digital signage throughout the main areas enabling them to show various guest information restaurant menus and entertainment schedules

With Oat Hill Mews officially opening at the start of 2024 the complete AV and digital signage systems were specified installed and tested well in advance Early visitors have already been impressed by the neat hightech and luxurious feel of Oat Hill Mews from the reception area with its HD digital signage to every bedroom featuring a 43in Smart TV on either articulating or swivel wall brackets to provide the best viewing experience to its residents

Heading up the TV-technology TVC specified its own-brand Mitchell & Brown Smart TVs in 43in screen size for every room These fully featured Freeview Play catch-up TVs with all of the apps for streaming services such as Netflix Amazon Prime Disney+ and Apple TV offer Full HD picture quality and are backed by Mitchell & Brown’s UK-based

foodservice solution to help make any dining experience exceptional Fairfax Manor in Harrogate acquired from Angela Swift Developments in 2023 and will shortly be open to new residents The home has been thoughtfully designed to offer an exceptional living environment with a range of outstanding facilities The newly recruited team are in place ready to warmly


A key
for Care UK in specifying Mitchell & Brown TVs was the brands famous seven-year warranty on every model in its range which has enabled it to become Britain s favourite UK TV brand In the reception area, alongside a large Smart TV screen, TVC provided an industry-leading commercial digital signage media player with MySign content management software The system can be managed by staff at Oat Hill Mews to show a host of information including where residents are situated for their incoming guests display upcoming trips and events on-site staff and activities or simply display local weather and current events from around the world MySign s cloud-based software has the functionality for members of staff at Oat Hill Mews and remotely from Care UK s main offices to easily schedule modify or update the content with minimal fuss As a default time-based templates provide information on meal times current and five-day weather forecasts Comments TVC s Andy Greaves Sales Director With a longstanding relationship spanning over 15 years with Care UK the association trusts us to supply install and maintain a whole host of audio and visual solutions alongside small domestic appliances and white goods in both new build properties and their existing homes Oat Hill Mews is a stand-out luxury care home venue that boasts cutting-edge Smart TV technology for residents alongside the very latest in flexible digital signage in the reception area We are very proud to be a trusted supplier and partner to Care UK with Oat Hill Mews giving us the opportunity to deliver a classleading AV solution for the care home sector ” Oat Hill Mews celebrated its official opening earlier this year with Care UK inviting prospective customers to come along and sample the live entertainment try out the chef’s menus take a tour of the facilities and join in a range of activities For more information on Care UK www careuk com For more information on TVC Technology Solutions: https://tvc uk com/ https://tvc uk com/case-studies/care-uk-oat-hill-mews/ Care UK’s Latest Care Home Opens in Style Thanks to TVC Technology Solutions PAGE 40 | THE CARER DIGITAL | ISSUE 189 INTERACTIVE TECHNOLOGY Lovett Care Introduces Alfred – The New Robotic Team Member at their Flagship Home - Fairfax Manor Growing Northwest care provider Lovett Care (www lovettcare co uk) has collaborated with Bear Robotics and introduced Servi+ to their new home in Harrogate The innovative robot helps support residents with maintaining independence and providing an additional “team member” in a fun and interactive environment Alfred, as named by the home, can be seen weaving his way through the home s Orangery or Dining areas where residents and team members can return cups and plates back to another part of the home or even send a cup of tea to a bedroom Recent visitors to the home have received a demonstration of this cutting-edge technology and the home has shared the benefits of how this will enhance resident s time in the home Chief Operating Officer Debbie Baker said “As a forward-thinking organisation we remain committed to continuously enhancing our services through the adoption of innovative technologies that improve the quality of care and support for our residents” Head of Sales Emea for Bear Robotics, Malachy Ryan said We understand the importance of helping care home residents live their lives to the fullest That is why we have worked so hard in developing smart solutions to enhance the quality of communal senior living experiences a Servi + is our state-of-the-art
help desk
welcome new residents Lovett Care also has homes under construction in St Helen s South Manchester and Kent With the growing demand for quality elderly care these will all be welcome additions to their local communities For further information visit www lovettcare co uk or www bearrobotics

In the post pandemic world we have all seen the effects of supply chain problems with the invasion of Ukraine and other alarming global factors ever increasing costs of living and other more local issues which have driven up the rate of inflation over the last few years The impact of this meant that most manufacturers of electronic products had to increase their prices as costs spiralled This, of course, has impacted the end user The most dramatic impact has been on the Care Industry An industry that has lacked the support it desperately needs in these trying times

Courtney Thorne at the same time took a strategic decision to take a close look at our core products right down to component level the objective being to make us less vulnerable to future global supply chain issues and to reduce the cost of each product with the amin of ensuring that we deliver the same high quality product at a cost protected price We had to ensure that this would happen without jeopardising the superb levels of support we pro-
vide to our valued customer base This ground up review involved all departments from Research and Development right through to the Field Service team (and everything inbetween) This in-depth collaboration took time as we had to ensure that each and every element was refined, perfected and tested to our (and our customers) rigorous requirements Whilst many organisations have limited-time or end of product line offers, we are very pleased to announce a price reduction on our core Connect and Connect Health Nurse Call system ranges With flexible terms full integration with Care Apps celebrated service delivery and the most reliable and robust solution now at a new lower price there has never been a better time to talk to us about a new nurse call system For more information email us at: info@c-t co uk or see the advert on this page Stay Safe with Smart Wireless Nurse Call NURSE CALL AND FALLS MONITORING THE CARER DIGITAL | ISSUE 189 | PAGE 41 Blaucomm s Nurse Call Messaging Service (NMS) is the market leading solution to remove the dependency on noisy nurse call panels and pagers through its intelligent software which delivers the alerts straight to the care staff who need them Care homes are rapidly introducing smartphones for digital care planning and eMar - now, the same devices can be used to receive the nurse call alerts they need for the residents under their care Furthermore Blaucomm NMS is deeply linked into Person Centred Software MCM so call bell data is linked straight to care plans This unlocks a huge benefit to care homes to enhance the staff performance with how they accept and respond to residents, which ultimately promotes better response times and visibility for management to audit their performance The best part is that Blaucomm NMS links into your existing nurse call system - we work with all major brands such as Aidcall ARM Courtney Thorne C-TEC ENS Intercall Medicare, SAS and TeleAlarm Care operators are constantly recognising Blaucomm NMS for its reliability and dependability to their care operations, which is why we’ve been chosen time and time again over other solutions Head of IT Trudi Harrow at WCS Care had this to say about Blaucomm NMS: We find Blaucomm is a genuinely fantastic company with a reliable product We would highly recommend this to anybody who wants to replace expensive pagers and silence those annoyingly loud nurse call screens!” To find out more about Blaucomm NMS visit www blaucomm co uk/healthcare See the advert on the front cover for more details Blaucomm Ltd - Telecommunications & Networks PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING
NURSE CALL AND FALLS MONITORING Fall Savers® are an experienced market leading healthcare provider of resident safety solutions for over 15 years FALL SAVERS ® WIRELESS MONITOR Eliminate all cables with our new generation falls management solutions! Upgrade your falls programme with the latest technology from Fall Savers® The NEW Fall Savers® Wireless eliminates the cord between the monitor and sensor pad This results in less work for nursing staff improved safety for patients and reduced wear and tear on sensor pads Wireless advantages include the ability to use one monitor with two sensor pads simultaneously and support for many new wireless devices BENEFITS INCLUDE: Safer for patients less work for staff Bed and chair pads available One monitor works with two sensor pads Integrates with most nurse call systems A variety of options including: Call button Pager Floor sensor mat Wireless door/window exit alerts TREADNOUGHT ®FLOOR SENSOR PAD The TreadNought® Floor Sensor Pad is built to last with a durable construction that far out lasts the competition Our anti-bacterial floor sensor pad is compatible with most nurse call systems or can be used with a portable pager to sound an alert when a person steps on to the sensor pad Caregivers typically place the sensor pad at the bedside, in a doorway or other locations to monitor persons at risk for falls or wan-
surface floors FEATURES
Connects directly to most nurse call systems High Quality anti-bacterial Floor Sensor Pad Large Size Pad: Measures (L) 91cm x (H) 61cm Options (sold separately) Anti-slip mesh for hard surface floors See the advert on this page for further details or visit www fallsavers co uk Fall Savers - Affordable Fall Monitoring Solutions Medpage Limited has manufactured care aid technologies for 40 years and our brand is widely used in hospitals and commercial care establishments We supply fall prevention and detection systems to suit most requirements to ensure patient safety and regulation compliance We are a major contributor and supplier of equipment to the hospital patient discharge project, where Assistive Technology items are issued to aid independent living and keep people safer at home We offer expert technical advice support and product guidance for customers unsure of their requirements Our reputation for delivering quality services quality products competitive pricing and our passionate commitment to developing new and improved technologies is acknowledged by the majority of Local Authorities in the UK Our latest fall prevention system based around our MPCSA11 sensor controller was successfully tested in Cardiff Royal Infirmary Enfield and Barnet NHS Potters Bar Edgeware and is now adopted and implemented as part of their falls management programmes The CSA11WBCK system is unique in that it allows a patient with mobility to freely transfer from bed to chair and into a monitored area such as the washroom, without causing an alarm so long as the patient is detected by a sensor, bed chair or movement If the patient fails to return to their bed or chair the alarm outputs become active alerting radio pagers nurse call trigger or dispersed alarm dialler To find out more about Medpage fall prevention systems visit www easylinkuk co uk Professional-wandering-falls Medpage Advanced Domestic and Commercial Fall Prevention Systems PAGE 42 | THE CARER DIGITAL | ISSUE 189
dering An optional anti-slip mesh reduces the potential for slippage on hard
NURSE CALL AND FALLS MONITORING THE CARER DIGITAL | ISSUE 189 | PAGE 43 Technology has made people more connected with the world around them and the revolution in assistive care devices has made it possible for the elderly to spend their last years in a comfortable and familiar environment These devices have also made it easier for home carers to provide quality care for their loved ones while managing their own lives They allow you to care for your elderly whether they are travelling in the city for errands staying alone at home or staying in the same home as you They are also helping nursing homes provide better care for them with discrete monitoring and quick responses to emergencies If you re looking for these kinds of assistive care devices for your loved ones or nursing home Frequency Precision produce some of the best systems available to help you with elderly care and mobility monitoring ranging from bed chair and floor sensor mats through fall monitoring and GPS tracking to fully integrated nurse call plug or wireless systems Phone: 01837 810590 Email: contact@frequencyprecision com Website: www frequencyprecision com Frequency PrecisionSensors and Pressure Mats to Monitor Those in Care PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING
ACCESSIBLE BATHING Get Your Bathroom Ready For When You Return From Hospital After a stay in hospital it s wonderful to hear the words “you can go home” But if your physical needs have changed it’s important that you can live at home safely and without any struggle This might mean organising equipment or renovations before you come home At AHM Installations we are used to installing bathrooms for people coming home from hospital Here’s our guide to getting it right Take note of what the professionals say A doctor nurse or occupational therapist may recommend what activities you need help with For example if you need a walking frame or wheelchair, as your bathroom supplier we d need to know what size it is Know the difference between independent and assisted bath ng If your goal is to remain independent we d need to know whether you can sit down and stand up unaided, and how your mobility is likely to change over time If a carer is going to help then products such as bath-lifts may need to be considered Ask a family member or close friend to help Take the pressure off and involve someone you trust in making the decisions Use a bathroom company you can trust Some companies focus on selling bathroom products without understanding your needs At AHM our prior ty is quality of life – we think there s no point having a product unless it makes things safer and easier for you You re welcome to call us on 0800 731 6495 just for advice – there s always someone at the end of the phone We offer a Price Match Guarantee and discounts for military veterans Triton has unveiled its new Omnicare Digital solution designed for safer showering in level access bathrooms Expanding its industryleading collection of Omnicare electric care showers the latest launch from Britain s leading shower manufacturer has Bluetooth compatibility, enabling it to automatically pair with a Whale Instant Match pump, evacuating wastewater from showers where gravity cannot do so Ideal for both new build and retrofit applications the product joins Triton’s existing Omnicare Omnicare Ultra and Omnicare Design products to form a complete range of inclusive thermostatic showering solutions Packed with innovative features the Omnicare Digital switches off instantly if power to the pump is cut for any reason preventing flooding Quiet in operation the unit controls the pump s speed based on flow rates so gulley suction noise is minimised With a small footprint the pump can be installed in various locations including bathrooms airing cupboards and other accessible locations –making it easier and faster for contractors to fit and maintain A 7m pairing distance through Bluetooth wireless technology also offers flexibility for the pump to be sited outside the bathroom area For more information about Triton s Omnicare range please visit www tritonshowers co uk/care-showers Contact details: Call: 02476 324 776 Email: specification@tritonshowers co uk Omnicare Digital Shower for Level Access Bathrooms PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING PAGE 44 | THE CARER DIGITAL | ISSUE 189

For over two decades Advanced has supported care organisations with innovative software which makes a vital contribution to managing workflows managing costs and achieving regulatory compliance


We provide a suite of software solutions for care organisations in residential domiciliary and supported living settings including:

Care Business Management: A comprehensive toolkit that equips you to manage your care business anytime anywhere ensuring smooth and efficient operations

Financial Management: Streamline your financial processes with tools designed to simplify the complexities of care finances making it straightforward and stress-free

People Management: From recruitment to retaining valuable staff our solutions make managing your team not just easier but more effective

• Governance and Risk Management Stay ahead of the curve with our integrated software ensuring compliance in your operations and effective risk management

• Workforce Management: Maximise your team s potential through intelligent rota and shift planning ensuring the right people are in the right places at the right times

you choose
re not just
provider; you're partnering
success Here s what
apart: Customer-Centric Approach: We
the heart
the design to deployment
priority Simplicity and Clarity: Our
designed to bring clarity and
the confusion of complex jargon
offering solutions, we're here to support you every step of the way with robust customer service and resources to help you get the most out of our products Designed for You Our suite of products is tailored to meet the unique needs and challenges of residential, domiciliary providers, supported living, or any other type of care We offer not just tools but solutions that bring real measurable change to your organisation For more information, to arrange a call or demonstration visit www oneadvanced com See the advert on the back cover of this issue Powering
In a landmark achievement PASS by everyLIFE Technologies has officially become the UK s most compliant care management solution being the first and only software to meet all 14 NHS Digital Social Care Records Standards The news highlights PASS's commitment to data security, seamless sharing, and putting people at the centre of care setting a new benchmark in social care The 14 standards covering areas such as Data security Clinical Safety and Interoperability ensure care providers have solutions that meet the strictest care management requirements Compliance with each of the Standards is also a condition to be listed as an NHS Assured Solution Commenting on the achievement Taffy Gatawa Chief Information and Compliance Officer at PASS said Seeing PASS meet all 14 NHS Digital Social Care Records Standards is a huge achievement This milestone reflects our team s hard work and our steady commitment to pushing care standards higher Setting this new standard is a win for our customers and the people they care for guaranteeing the highest levels of data security and care management We re not just at the forefront; we re redefining compliance in the care sector " Working closely with care providers and regulators, PASS continues to lead the way in the digital social care space since launching a decade ago This includes the rollout of Roster, our smart care scheduling system, GP Connect for instant access to GP patient records, and ongoing enhancements to our best-in-class digital care planning software For more details about PASS and its digital social care solutions, visit https://www everylifetechnologies com/ To get a deeper understanding of the NHS Digital Social Care Records Standards and their importance in care provision visit: https://nhse-dsic atlassian net/wiki/spaces/DSCR/overview?homepageId=11971330147 PASS Becomes First and Only NHS Assured Solution to Achieve All 14 Standards and Sets Industr y Benchmark THE CARER DIGITAL | ISSUE 189 | PAGE 45 Consort Claudgen’s innovation in the electric heating industry takes another leap forward by introducing Wi-Fienabled heaters to their low surface temperature (LST) range These cutting-edge heaters offer unparalleled convenience and efficiency The heaters connect directly to WiFi enabling users to control heating through the digital control panel on the heater or via the Consort Connect app With a comprehensive 7-day timer which allows 24 individual heating periods per day and features such as a lock function open window detection and custom automation users can tailor their heating needs to their preferences Adding to the ease of use users can view the energy consumption statistics of all connected heaters providing insights into usage patterns and potential savings The LST heaters with Wi-Fi and occupancy sensors have a self-learning control ability They utilise in-built occupancy sensors to detect and learn a user s weekly presence in a room creating an intuitive heating schedule When the space is unoccupied the heater conserves energy by switching to a setback temperature or frost protection mode BIM (Building Information Modelling) objects for the heaters are available for download from Consort s website 01646 692172 | sales@consortepl com | www consortepl com See the advert on page 7 Consort Claudgen Introduces Wi-Fi Enabled Heaters to LST Range
Advanced you
selecting a software
with someone who genuinely cares about your
sets us
build our software with your needs at
your success is our
tools are intuitive and user-friendly
efficiency to your operations without
Support Beyond
the World of Care

It records not just the de-escalation techniques used, but also their effectiveness This data is exported to a welldesigned behaviour plan, or ‘Smart Plan Our customers have experienced significant reductions in behaviour incidents, with some reporting over an 80% reduction after using Behaviour Smart for just one year Dean Cotton, Director, Behaviour Smart info@behavioursmart co uk www behavioursmart co uk PASS supports

Intelligent | Efficient | Safe Behaviour Smart Ltd 5 Cavendish Road Sheffield S11 9BH 07498219287 www behavioursmart co uk Get your FREE trial or book a demo! Behaviour Smart is a behaviour support and incident recording system that produces accurate incident reports and smart behaviour plans that improve behaviour and consistency 10% DISCOUNT FOR ALL READERS OF THE CARER Behaviour Smart As a Behaviour Consultant I was frustrated with the inefficiency of behaviour incident recording in schools, children s homes and care settings The data collected was often filed away rarely analysed and only revisited in case of allegations Existing systems were not designed to improve behaviour This led me to conceive Behaviour Smart a system designed to enhance behaviour management However the high cost of software development deterred me Despite my wife s encouragement and discussions about re-mortgaging the house taking loans or seeking investors I decided against it My wife believed in Behaviour Smart but in 2019 she unfortunately passed away from cancer She requested that I use the life insurance money to develop Behaviour Smart Honouring her wish I proceeded with the project Behaviour Smart works by encouraging staff to reflect on incidents through structured reports It features a dedicated post-incident learning page which is based on extensive research to improve outcomes for individuals and staff
providers every day giving
to market leading care management tools hand in hand with unlimited 24/7/365 support from our dedicated and friendly PASS
Assured by NHS Transformation
record and evidence the care you deliver The only assured solution built specifically for the
sector, it provides comprehensive real-time functionality and
to share progress
over 1 000 care
them access
provides a secure platform that allows you
home care
allows you
customisable, exportable reports
teams Improve the quality of care Deliver better outcomes INTEGRATED HEALTH AND SOCIAL CARE Our commitment to the continual evolution of PASS is further illustrated by the addition of GP Connect The first product of its type to offer this feature PASS is still one of only a handful of digital care management solutions to have completed this NHS Digital integration and is the only one offering it to the home care market PASS GP Connect provides authorised social care staff with realtime access to their client s GP records It makes medical information available when and where it is needed leading to improvements in both care safety and outcomes Visibility of allergies vaccinations and medications especially useful for clients unable to reliably share their personal information Using medical information to inform care planning Ensuring that the right medication is delivered to the right person in the timeliest manner In one case this allowed the administration of antibiotics on a Friday evening aiding the service user s swift recovery from infection Available to all PASS users at no additional cost PASS GP Connect is significantly more efficient than waiting for a GP response It’s also a positive step forward on the path to the DHSC s goal for widespread digitally enabled care and is in full alignment with their ambition for joined up care for everyone Get in touch www everylifetechnologies com hello@everylifetechnoloiges com
To meet the wider needs of the PASS community All-in-one PASS has recently been launched bringing advanced rostering functionality to our established digital care planning platform As a result advanced staff scheduling payroll and invoicing functionality is now seamlessly linked with care planning and reporting reducing the technical complexity risk and overhead associated with integrating two separate systems As a result PASS now provides an all-in-one suite of digital care management tools available from a single platform designed to:
you time Increase the efficiency of your
Pass Profile 2023

Cloud Doing Good: Award Winning Care Accounting Software for Care Homes

Like it or not, financial accounting is crucial to the operations of your care home Without accurate reports, you cannot make proper forecasts, build accurate budgets, get paid on time by multiple funders and keep bed occupancy at optimal levels

Unfortunately, many care homes don’t have the time or budget to invest in powerful, care home accounting software This results in a vicious cycle where financial teams are so busy running manual tasks that they cannot take the time to improve their accounting systems, only to find each year they are farther and farther behind the technology their care home will need in order to thrive in the long term

Cloud Doing


a licensed partner of Oracle NetSuite, is here to stop that vicious cycle We believe care homes should have access to enterprise-level software without ballooning their budgets, so we donate the base software with up to three users to qualifying non-profit care homes

Why Care Home Accounting is So Complex

You know better than anyone that care home management is complex, and we know better than anyone that care home accounting gets complicated fast Balancing income for each resident from Councils, private sources, and family members requires detailed billing practices Add on top of that multiple legal entities, multiple care homes, the need for timely occupancy tracking and your finance team quickly becomes bogged down in repetitive, manual, and frustrating work

To make it worse, most accounting software are designed for slick enterprises (and priced for slick enterprise budgets) That leaves too many care home finance teams battling spreadsheets and duplicate reports to accomplish basic care home accounting tasks

How Cloud Doing Good Makes It Simple

Cloud Doing Good partners with care homes to

implement Oracle NetSuite’s enterprise-grade accounting software at as low a price as possible Here’s how Cloud Doing Good simplifies your care home’s accounting:

Single Source of Truth

Pull all your financial data into a single platform Even with multiple legal entities, multiple care homes, complex billing structures, bed occupancy tracking, resident admissions and departures and additional unique needs, our system aggregates all the pieces of information into a single repository

Robust Reporting

Whether you need to get an overview of last year’s spending or forecast income, you can run the necessary reports in a matter of clicks This makes it simpler for your team to build forecasts, track spending, track bed occupancy and the financial implications in real time, and manage billing and collecting resident payments easily

Implemented By Experienced Accountants

When it comes to your financial systems, you need financial experts not call centre IT to set you up for success After all, with cloud software the IT should be pre-built and proven With pre-built base software, we

match our experienced system accountants with your project to make sure it reflects your accounts, your finances, and your people So you get not just powerful accounting software, but confident end users within as little as 15 chargeable days From the start of the project through your first month’s ends, you will have a team of system accountants on call to walk you through doing the day job on the new system

Donated to Qualifying Care Homes

Cloud Doing Good’s mission is to bring streamlined accounting management to organisations that deserve it, so we keep it simple For qualifying non-profit care homes, we donate the base Oracle NetSuite software, including up to 3 users and unlimited UK entities This way, you can upgrade to enterprise-level accounting management without ballooning your budget

Keeping Your Data and Care Home Secure with Oracle NetSuite

When you partner with Cloud Doing Good, you get access Oracle NetSuite’s award-winning accounting management software 25+ years of investment and trusted by over 1 million users, Oracle NetSuite safeguards your data in a cloud network with the latest security protocols and automatic updates to protect against breaches We’ll also integrate the platform into your existing data security structure for smooth, uninterrupted, and safe operations as needed This way, you can focus on your care and let us worry about cybersecurity Don’t risk your data and care home on a solution running small numbers of customers: Oracle NetSuite is powering 38,000+ organisations

Find Out If You Qualify

We stand ready to simplify your care home’s accounting. Reach out to discuss your needs:

Iain Goldmann, Director

Mobile: 447404354865


www linkedin com/in/iaingoldmann/

trust and transparency in the UK care sector through patient verified reviews when choosing carers

The partnership will address the critical need to improve patient experiences where only 14% of households are satisfied with care services

Providing more choice confidence and quality of care for patients and their families is therefore essential – and that s exactly the goal of the Curam and Doctify partnership

Doctify gives patients quick access to genuine independent and verified reviews of carers to find the best carer to suit their needs for at-home care These are anonymised based on the experiences of other patients and cover aspects such as the quality of specialists their services and treatments

Patients can then click through to Curam to connect with the carers with the expertise and availability that they need in real time Not only does this ensure that patients have complete control over their carer selection and the opportunity to form consistent trusting relationships but Curam’s

one outstanding application package

SFIncS r/3 - A Fee Income System especially for Residential and Nursing Care Homes Designed to deliver simplicity and ease of use coupled with speed flexibility and accuracy SFIncS r/3 (Simple Fee Income System release 3) has a proven track record of over 12 years in use Originally developed and prototyped as an MS Access database, since 2017 SFIncS r/3 has lived entirely on the cloud so is available 24/7 from anywhere in the world As a completely bespoke package, born of necessity and collaboration between seasoned software consultants with ties to the care industry, SFIncS r/3 offers innovations and capabilities not found in any other system Separation of sponsor and service user responsibilities permits unlimited sponsor/service user relationships and as any number of charge codes may be defined this allows complete flexibility of service user/sponsor /charge code definition Its unique continuous billing function is the most efficient means possible of defining recurring charges (an entry is only required when a change occurs) and both an ad hoc charge function and a cashbox module are available for incidental expenses (either or both can be used) Use of the balance forward accounting principle (which makes unnecessary invoice matching a thing of the past - though invoicing is included) plus super quick receipts entry using just six clicks makes SFIncS r/3 almost effortless to use Paula who owns and operates Monkstone House Residential Home in Porthcawl testifies to it s incredible prowess: “With 41 partly private and partly sponsored service users some of whom are multiply funded it takes me only 30 to 40 minutes per week to keep both my accounts and fee income up to date! More importantly I never need to worry about underpaid or overpaid fees - everything is always spot on And the invoices and statements produced let me present the polished and professional image I need SFIncS r/3 integrates easily with any accounting package, can be used by any type of care home and by single or multiple home operators alike For more information email benjones@intracare co SFIncS r/3 - A Fee Income System Especially for Residential and Nursing Care Homes Better by Design: A Fee Income System especially for Residential and Nursing Care Homes SFIncS r/3 is the ultimate fee income management and control system • Unlimited sponsor and charge code assignments allow complete flexibility of service user billing profiles • Perfect for all types of care homes - Nursing, Residential, Mixed, Specialist Unique continuous billing functionality provides the most efficient charge definition possible Only charge start points need to be maintained and all sponsor charges for each service user (including historic) are shown on just one screen Completely flexible invoicing Invoice any sponsor at any time for any charges for any service user for any period of time • Super fast receipt entry including Six clicks copy functionality • Balance forward accounting means you can forget laborious invoice matching • Ad hoc charges functionality • Cashbox module included Works for multiple or single home operators • Integrates with any accounting system • Plus all the reports, views and graphs you’ll ever need In use for over 12 years • Free training and help with system set up Historic data loading option available (charges may apply) • 30 day free trial For a demo, free trial or for further information please email or visit We've analysed every aspect of fee income processing to the nth degree and developed a bespoke solution that delivers simplicity and ease of use coupled with speed, flexibility and accuracy – all in
Curam (www curamcare
largest care worker marketplace and home-care technology platform in
with Doctify (www doctify com/uk)
leading global
care, to power enhanced
com) the
today announces a strategic
platform for
health and social
self-employed carers are also able to earn around 50% more than they would in traditional care agencies Patrick Wallace director of Curam said The cornerstone of care is the patient But the UK’s care sector currently doesn’t reflect that, with the demand for fast high-quality care far outweighing the supply We re on a mission to transform care into a sector that’s truly patient-centric and offers more rewarding careers for carers too With our partnership with Doctify we are providing even more transparency and confidence to patients and their families that they are receiving quality personalised care ” Patient experience expectations continue to rise in the care sector The sector must prioritise trust and transparency by putting the patient at the centre We work with 32 000 healthcare providers to achieve this and are delighted to join forces with Curam Through our partnership, we ensure that carers have access to meaningful feedback strengthening their understanding of patient needs and improving their experiences while patients can find carers they feel confident in said Subhash Mishra VP Business Development at Doctify Contact client@curamcare com or 01387 730 766 Curam Forges New Partnership with Doctify to Advance Patient-centric Feedback in the UK Care Market PAGE 48 | THE CARER DIGITAL | ISSUE 189 TECHNOLOGY AND SOFTWARE

New Qualification To Boost Care Sector

A new accredited qualification for care workers will help to improve perceptions of the sector and will boost retention

That s the opinion of a Lesley O Connor Head of Strategic Development at Realise a leading training provider which offers numerous qualifications in the sector

Lesley welcomed the Government s £75m investment to help people progress in their Heath & Social Care careers

The Government recently set out plans for a new accredited qualification and a national career structure for the adult social care workforce

It says the qualification will benefit around 37 000 workers within the sector while the defined career pathway will help people plan their future progression

But Lesley said while the funding package would make adult social care a more attractive proposition, it would likely only make a small differ-

ence to the 152 000 vacancies within the sector

This Government investment to add accreditation to the Level 2 Adult Social Care Certificate is very welcome and it will give the qualification additional value said Lesley

A clearly defined career pathway is also something I have championed for a long time and it offers people a clear route to progress their careers

It will also help to improve perceptions of adult social care as a whole

People still think of adult social care as looking after old people and everything that goes with that but the opportunities are far more varied including helping young people with disabilities and assisting with treatment and recovery from addiction

“I hope it will encourage school leavers to consider adult social care as a viable skilled career with progression opportunities rather than a stopgap It will undoubtedly help to raise the profile of the sector and will give people with limited qualifications the chance to build their skills

“It’s well-known that people stay longer at places where training is available ”

People in adult social care jobs will be able to enrol on the new Level 2

Adult Social Care Certificate qualification between June this year and March 2025

There will be other training initiatives available, including a new digital leadership qualification to help managers in the sector with the implementation of technology

But Lesley warned that this funding must be followed up with decisive Government action to plug the gap in care sector vacancies

She said “There is a bigger conversation to be had at a time when there are 152 000 vacancies within adult social care It is predicted we will need 440 000 care workers by 2035

“While this is a good starting point the Government must pledge future funding to support the long-term sustainability of the sector to attract many more people into roles at all levels If decisive action is not taken soon we could be facing unimaginable consequences over the next decade

Valuing the current workforce and giving them opportunities to upskill is important but ultimately pay and conditions need to improve to attract new blood into the sector rather than going into retail or hospitality

Realise is one of the country s leading training providers working with more than 1 000 employers and more than 10 000 learners a year throughout apprenticeships and adult education courses

For more information visit https://bit ly/realisetraining

remain compliant; they also benefit from best practice policies and procedures that provide a solid foundation for safe working practices and – ultimately – protect and support service users and staff Ben Erskine – Director at W&P Compliance & Training www wandptraining co uk | Tel: 01305

At The Health & Safety Group, we understand that the process of getting your care workers through their Care Certification can be pretty demanding So we ve made it our mission is to make the training process as flexible and accessible as possible without increasing your costs or sacrificing the quality of our courses

We recognise that some prefer traditional classroom learning for the benefits of immediate instructor feedback hands-on skills practice and connecting with likeminded professionals

However if committing to fixed schedules and locations proves difficult staff may favour the unmatched flexibility of e-learning Our online courses allow caregivers to learn at their own pace, fitting training around their commitments while benefitting from rich multimedia resources

However you learn HSG offers the best of both worlds With classroom courses available nationwide 6 days a week we provide exceptional accessibility for face-to-face training Our dedicated e-learning platform ensures flexibility enhanced by our Training Team s support for any queries From Medical Administration to Safeguarding Adults or Catheter Care, all courses are crafted by industry experts, ensuring that training prepares staff for real-world situations using practical skills

Our Care Certificate Training Course designed specifically for care workers healthcare assistants and social care support workers is just one of our high-impact training courses available both face-to-face and online through our e-learning platform Mapped to the ‘Skills for Care’ Care Certificate standards this course equips caregivers with the fundamental skills and knowledge necessary to navigate the complexities of their roles empowering them to deliver comprehensive compassionate care

Get in touch with me today at beth@hsg-group com to learn more about our training options

We re committed to tailoring training to your needs so you can focus on delivering outstanding care!

Safety Group’s Commitment to Exceptional Care
The delivery of safe care is the paramount responsibility of social care providers Central to achieving this is the governance framework adopted by service providers And at the core of this framework are policies and procedures These enable the provider to comply – and evidence compliance – with relevant legislation and regulations as well as facilitating best practices supporting business needs and assisting in recognising and managing risks Providers have a legal duty of care to the people they employ Policies and procedures should provide clear guidelines to staff on how the organisation operates as well as informing them of best practices and processes to be followed Policies should be reviewed annually as a minimum to ensure they are still fit for purpose and align with legal and regulatory requirements They should be reviewed not only by employees of the business but also by experts in various subject matters (e g infection control or medicines management) For many small- to medium-sized providers there may not be the in-house skills knowledge and experience to complete such a robust annual review Many choose instead to purchase their policies and procedures from a reputable provider like W&P Compliance & Training who will also complete reviews and ensure their policies and procedures remain up to date This way a provider not only ensures they
Excellence Through Training: The Health &
Policies and Procedures Within Social Care
the advert on page 2 for
Care recruiting is currently challenging So why is CVMinder ATS a great choice for Care Providers? Stuart Haddow MD suggests that its Ambassador Customers make the biggest difference Ambassadors include senior HR leaders from the Care sector “They have proven to be great at overcoming recruiting headwinds says Stuart CVMinder s Ambassador Customers also guide CVMinder product improvement programme Using that great guidance delivers a competitive advantage for all CVMinder Care customers Jack Morgan of Local Solutions agrees “CVMinder has made the process as smooth and as streamlined as possible That’s is critical when recruiting in a demanding sector like care It gives us central control of everything and the management information we generate from CVMinder has helped to improve our recruiting approach Without CVMinder our recruiting costs would be much higher and good candidates would be lost in the administration clutter Donna Newell of The Kent Autistic Trust says “CVMinder ensures that we are being responsive to applicants and the demands of our managers Having a one stop shop means that we can post and update jobs at the touch of a button Receiving all applications online and using filter questions enables our recruiters to shortlist batches of applicants swiftly ” T: 01634 202 101 E: enquiries@cvminder co uk W: cvminder co uk/care Recruiting Success with CVMinder ATS JJ Recruitment has the large database of well qualified applicants with experience in the health-care industry, such as health care assistants, senior carers, and nurses from overseas We also have an expert team of solicitors for the necessary legal proceedings and advices WHY JJ? We have very minimal processing fees We assist you to get a sponsorship license Qualified and experienced candidates from overseas Tel: 01704 808227 www jjcarerecruitment co uk admin@jjrecruitment co uk In Dire Need Of Experienced Health Care Assistant, Senior Carer Or A Nurse? Global assists clients throughout the U K who specialise in the healthcare sector to achieve their objectives of purchase, development and refinance We have organised over £1 8bn for clients in the past 30 years providing clients with competitively priced funding to refinance existing debt ease cashflow and develop businesses further From helping clients make their first purchase through to allowing groups to grow significantly in size we assist at every stage of your business expansion Every proposal is individual and deserves to be treated that way so we hope you will allow us to be of assistance to you and call us to chat through your plans and requirements, I am sure we will be able to tailor a facility to your requirements Call us on 01242 227172 or e-mail us at enquiries@globalbusinessfinance net Care Home Finance from Global Business Finance RECRUITMENT & PROFESSIONAL SERVICES PAGE 50 | THE CARER DIGITAL | ISSUE 189 PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING
Quality Care Group, the largest independent Insurance Broker to the Care Sector proudly announces its victory in the prestigious National Insurance Awards 2024 The gala event held at the illustrious London Marriott Hotel in Grosvenor Square Mayfair London saw Quality Care Group clinch the coveted title of 'Commercial Lines Specialist Broker of the Year ' The National Insurance Awards recognise excellence and innovation within the insurance industry, celebrating outstanding achievements and contributions across various categories Quality Care Group s win in the Commercial Lines Specialist Broker of the Year category underscores its unwavering commitment to delivering bespoke insurance solutions and unparalleled service to the Care Sector Upon receiving the award, Managing Director Darren Pollard expressed his gratitude and pride, stating, "We are thrilled and honoured to be recognised as the Commercial Lines Specialist Broker of the Year at the National Insurance Awards 2024 This prestigious accolade is a testament to our team s dedication expertise, and relentless pursuit of excellence in serving the unique needs of the Care Sector " Quality Care Group has established itself as a trailblazer in the insurance industry renowned for its innovative insurance and wider business solutions, client-centric approach, and commitment to superior customer service The company s comprehensive range of services tailored specifically for the Care Sector has set new standards of excellence and earned the trust of clients nationwide As the largest independent Insurance Broker to the Care Sector Quality Care Group continues to lead the way in providing tailored insurance solutions proactive risk management strategies and unparalleled support to care businesses across the UK For further information on Quality Care Group visit www qcaregroup co uk How you can help your clients pay for care? Lifetimemortgages info is a trading style of The Later L fe Lending Network which is an Appointed Representat ve of The Right Mortgage Ltd which is authorised and regulated by the Financial Conduct Authority Registered in England and Wales no 09832887 Registered address 70 St Johns Close Knowle Solihull West Midlands B93 0NH If they are over 55 and a homeowner then a lifetime mortgage might be the answer to paying for care It can release cash from their homes and use it to pay for care They could have extra visits or services they can’t presently afford, or install stair-lifts, hoists, wet-rooms etc to make life easier Ideally suited to domicillary care but can be used to fund the needs of one party living in care Best of all clients keep ownership of their home What’s in it for you? More money! More services, longer care periods To find out if it could work for you contact: 07789 885611 or e-mail money@lifetimemortgages info Quality Care Group Triumphs at National Insurance Awards 2024 RECRUITMENT & PROFESSIONAL SERVICES THE CARER DIGITAL | ISSUE 189 | PAGE 51 RECRUITMENT.THECARERUK.COM ARE YOU LOOKING FOR THE RIGHT PEOPLE TO FILL YOUR VACANCY? WE CAN HELP! MAKE A DIFFERENCE TO PEOPLE'S LIVES WITH A CAREER IN ADULT SOCIAL CARE WELCOME TO THE NEW CARER RECRUITMENT WEBSITE USER-FRIENDLY AFFORDABLE FAST & EFFICIENT Introducing The Carer Recruitment Your Premier Destination for A dult Social Care Hiring Solutions! We are thrilled to announce the launch of THE CARER Recruitment, the latest addition to our growing portfolio! As the leading UK residential and nursing care/adult social care publication, we understand the pressing need for effective recruitment solutions in the face of ongoing challenges within the sector WHY THE CARER RECRUITMENT? Unparalleled Reach: THE CARER stands as the UK’s popular and must read adult social care publication boasting a vast offline and online readership With our new recruitment platform, we extend our reach even further, ensuring your vacancies are seen by a targeted audience consistently across print digital, website, and social media channels Tailored Solutions Say goodbye to recruitment headaches! Our userfriendly platform offers cost-effective solutions tailored to meet your hiring needs Whether you're a small care home or a large healthcare organization we ve got you covered Seamless Interaction: At THE CARER, we pride ourselves on our exceptional relationship with our readership With THE CARER Recruitment expect seamless interaction and support throughout the hiring process ensuring a smooth and efficient recruitment journey for both employers and candidates alike In the face of the ongoing crisis in adult social care recruitment The Carer offers a streamlined and cost effective solution to meet your staffing needs Join us in revolutionizing the way you hire in the adult social care sector! Visit our website now to learn more and get started Together let s shape the future of adult social care recruitment! Warm regards, The Carer Team recruitment thecareruk com

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