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partner spotlight By Amanda Matkowski Photos by Jacob Harr with harr Creative LLC
Lauren & Brian
MARCY
GRAND HOME INSPECTION Welcome to the Grand Life Just two weeks shy of their wedding in 2015, Brian and Lauren Marcy established Grand Home Inspection. “I must have been delirious during the wedding planning because I agreed to let Brian leave his stable engineering career with something like $2,500 in the bank,” Lauren said, laughing. “However, it taught us the most important lesson: Pursue what brings you joy and purpose, and everything else will fall into place.”
Since then, Grand Home Inspection has become West Michigan’s fastest growing inspection business. Their team has grown to six people, and they are currently seeking more talent to add to the group. “Every day, we seek to up the bar in the inspection industry,” Brian said. “For us, that’s through building a team of top talent who can provide unparalleled customer service.” Due to their focus on customer service, Grand Home Inspection has doubled their business year over year for the past three years.
clients, the Marcys are also invested in the success of their real estate partners. They enjoy gifting business books, leading classes, and encouraging their partners to take risks and pursue big, ambitious goals.
The husband-and-wife team agree that, although many other similar businesses also provide good inspections, they do not place importance on building relationships with their clients and therefore lack the same principles that guide Grand Home Inspection. In addition to their
“We know a successful agent needs a reliable team on their side,” Lauren said. “We have seen, time and time again, an agent convert from seeing us as the necessary evil to partnering with us at the eleventh hour to help put together a winning offer. A good inspector really can be the difference
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when it comes to closing a deal or earning a repeat client or referral.” Along with supporting clients and agents, Brian and Lauren credit their team and everyone’s defined roles within the business as factors that contribute to their excellent customer service. “Clarity is what sets our business apart,” Brian said. “We’ve found that we can provide the best service possible when our team focuses on their primary strengths and isn’t forced to perform bad-fit tasks. As a result, our team is happier and our service is exponentially better.” @realproducers
