TABLEOFCONTENTS
I. StrategicOverview
a. CoverLetter
b. ServiceSnapshot
c. ScheduleofServices/ScopeofWork
d. JanitorialServicePricing
II. TechnicalSkillSet
a. Recruitment,HiringandTraining
b. JobSiteChecklist(sample)
c. ReferenceList
d. SummaryandConclusion
November11,2024
MicheleRankin
RetinaandDiabeticEyeCenter 1204MapleSt
Greensboro,NorthCarolina27405
DearMicheleRankin:
Thankyousomuchforwalkingmethroughyouroffice. Iwasimpressedwithallthatyouare doingatRetinaandDiabeticEyeCenterandIamveryexcitedaboutthepossibilityofworking withyou!
RetinaandDiabeticEyeCenterdeservesaserviceproviderthatwillmirrorthecommitment you’vemadetoexcellenceandTCEisthatcompany. SecurityandCleaningshouldbeatop concernforaneyecenter. Herearejustafewofthehighpointsofworkingwithmyfirm:
● RetinaandDiabeticEyeCenterwillreceiveprioritystatusfromtheentireTCEteam.All ofourfocusandresourceswillbededicatedtomakingsureyourcleaningsareamazing. I’mquiteintentionalaboutthetypesofRFPswerespondtoandweknowfrom experiencewhatyouraccountwillneedandwearepositionedtogiveitthetimeand attentionitrequires.
● BecauseTCEisindependentlyowned,there’sno“sharingprofits”with franchise/corporateheadquarters. Whenyoudobusinesswithus,unlikewiththe franchises,allofthemoneyyouinvestgoesdirectlyintoprovidingexcellentserviceto yourfacility
● AsTCE’sCEO,Ibring4yearsofUSArmyexperienceasaChaplainAssistant,andover 10yearsofcleaningexperiencethroughthebusiness.Duetomymilitarybackground spentcleaningandmanaginglargefacilitiesIamcertainyouwillnotfindamore disciplinedserviceprovidernoronewhocanpromiseyoubetterresults.
Attachedistheproposalthatwediscussed.Iamveryconsciousofthefactthatmineisa"service industry"andthisdocumenthasbeencreatedtoaddressthespecificitemsyouinquiredabout.
Ifthereisanythingthatyouwouldliketoseechangedoraddedpleasedonothesitatetobringit tomyattention.
Pleasefeelfreetocontactmeonmycell,thatnumberis336-825-8888.Again,itwasapleasure meetingyou.Ilookforwardtospeakingwithyousoonandhopefully,workingtogetherinthe verynearfuture!
Cordially,
TanishaPridgen
SERVICESNAPSHOT
ItistheintentionofTCECleaningLLCtoprovidethescopeofworkthatyouhavereviewed duringourwalkthroughsatthehighestqualitystandardsandwithasuperiorlevelofattentionto detail&customerservice.Weintendtoaccomplishaconsiderableimprovementinthe cleanlinessofyourfacilitybypursuingathree-prongedapproach:
1. ExcellenceinStaffing
a. Extensivepre-screeningpriortohiring
b. Exceptionaltraining/preparationpriortojobsiteplacement
c. Continuingeducationandtrainingonthejobtoindividualcustomerspecifications
d. Aboveindustrylevelsofcompensationandemployeeretention
2. CustomerService
a. Appropriatelevelsofsupervision
b. Utilizationofcustomizedcommunicationformsandsystemstotrack,complete andmonitorcustomerrequests.
c. Immediateattentiontocomplaintresolutionandrepeatprevention.
3. QualityControl
a. Incentivebasedcompensationforstaff
b. Appropriatejobsitechecklistspreparedandutilized
c. Superiorandappropriatetools/equipmentforjobperformance
d. Timely/frequentQualityControlInspections
SCHEDULEOFSERVICES&SCOPEOFWORK
*DetailedScheduleofservices&Scopeofworkwillbeavailableifwearehired,belowis justanexampleofasnapshotofwhatwebuildforyou,basedonourwalkthroughand yourbuildingsneeds. Thisplaniscompletelycustomizedtoyourbuilding.
WorkistobeperformedatRetinaandDiabeticEyeCenterforamonthlypriceof$1,200.00for nightlycleaning4timesperweek.
Strip&Waxoffrontofficeuponrequest-$500.00Addonatthetimeofeachrequest.
Thisproposalwillbedeemedacontractwhenservicebegins,andwillbesubjecttocancellation byeitherpartywith30dayswrittennotice.EachDecember(beginningin2025)thepricingwill haveanautomaticincreaseof2%tocoverinflationaryincreasesinsupplyandlaborcosts. Amountsreceivedmorethan15dayslatewillbesubjecttolatecharges.
TCECleaningLLCwillsupplyallnecessarylabor,andsupervisionneededtoperformspecified work.Wewillalsoprovideallchemicals,cleaningsuppliesandequipmentneededtoperformall tasks. RetinaandDiabeticEyeCenter willpayforallbathroom,paperandplasticsuppliessuch astrashcanliners,papertowels,toiletpaper,seatcovers,handsoap,etc.
RECRUITMENT,HIRINGANDTRAINING
ProspectiveemployeesmustbeabletomeettheDepartmentofJustice1-9requirements. Thismeanstheyarelegallyauthorizedtoworkinthiscountry,andcanprovideproofoftheir identity.
Wealsouseandconductascreeningprogramandbackgroundinvestigation.
ItisthepolicyofTCECleaningLLCtohirepeoplewhocancommunicateinEnglish.All employeesarerequiredtobeabletospeak,read,write,understand,andcommunicateinEnglish.
Wedonothirepersonswithanycriminalhistoryregardingburglary,theft,etc.(even misdemeanors).
TCECleaningLLCrequiresprior(professional)cleaningexperienceofallofourtechnicians.
TRAININGPROCEDURES
Wehaveastepbystephiring/trainingprocessthatalljanitorialstaffutilize.Itincludes one-on-onetraining,demonstrationofworkexpectations,andcleaningprocessvideos,along withincreasedaccountabilityateachstageofthetrainingprocess.
I’vefortifiedmyorganizationalpolicycompliancebyintegratingthesevideosandtraininginto ourdailypractices. Weworkwitheachjanitortocreatea“personalmissionstatement”inline withthecompany’smissionandethics. Ireviewallofthebelowtopics:
1. Chemicals a. MSDS b. Labeling 2. SafetyCheckUp 3. Checklists 4. QualityControlInspectionsandScores
5. Top-to–Bottom
6. Left-to–Right
7. RestroomCleaning
8. OfficeCleaning
9. DustingTechniques(highandlow)
10.Carpets,Vacuuming,andVacuum Orientation
11. FloorCleaning
12.KitchensandBreakAreas
13.Desks,andOfficeEquipment
14.MedicalFacilities
15.BloodBornePathogens
16.Biohazards
17.TrashRemoval
18.PeriodicTasks
19.WindowWashing
20.SpecialtyServices
21.FacilityDeparture
22.Forms
JOBSITECHECKLIST INSPECTIONCHECKLIST
ForeachTCEclientfacilitywetaketheagreeduponscopeofworkyouprovidedduringour walkthroughsandusethattocreateindividualizedjobsiteandinspectionchecklists.
Thesechecklistsarecompletedateachservice,andareturnedinwiththeemployee’s timesheet,ortransmittedelectronicallyandrandomlyverifiedforaccuracy.Inspectiondatais collectedfromthefieldin“realtime”viasmartphonesandcommunicateddirectlytotheowner onanongoingbasis.
Ourcleaner’sperformancereviews,jobsecurity,andbonusesarebasedontheaccuracyofand adherencetothissystem.
DarlaBelcher OfficeManager Eagle 336-575-1289
JillianSmith OfficeManager PhoenixPump 3363813675
TimMcghee Owner BlanqueReality 336-324-2195
BuddyDye PropertyDirector HartleyDriveYMCA 336-869-0151
PaulMilam Owner Realty55Partners 336-707-9799
DavidDew GeneralManager Honest1AutoCare 336-402-2562
REFERENCES
SUMMARYANDCONCLUSIONS
I. Whilewemaynotbethemostinexpensiveservicecontractor,weprovidean extremelyhighvalue–basedproduct.Ourgoalistoprovideourclientswiththe ultimateinquality,inacustomized,userfriendlydesign,withtimelydeliveryanda reasonableprice.
II. TCECleaningLLChasservedGreensboroandsurroundingcommunitiesforseveral years.Wehaveanoutstandingreputationwithinthelocalcommunity. ForRetinaand DiabeticEyeCenter,thistranslatesintopeaceofmind,whenyouselectTCE CleaningLLCasyourserviceprovider.
III. Weareclearonwhatyouneed,andhavesystemstospecificallyaddressandsolve yourneeds. Wefunctionproactivelytopreventthingsfromgoingwrongwithour systemsandprocesses.Youcancomfortablydependuponourtechnicaland managerialexpertisetoprovideyouwiththehighestlevelsofperformance!
IV. Weexcelinsafeworkplaceprocedures,byprovidingcomprehensivepre-placement training,on-siteMSDSinformation,safetyplanningandtraining,andon-going compliancechecks.Thisalsohelpstoreduceabsenteeismandoverallcosts.
V. Wehaveadetailed,wellthoughtout,andprovenplanofactionfortransitioninginto thisprojectseamlessly,andimplementingthesystemsnecessarytosucceed. Wetake aproactiveapproachtocustomersatisfaction. Wegetthejobdonerightthefirst time!
VI. Oneofthebiggestbenefitstoworkingwithusiswehavemasteredlargecleaning turnaroundsatbuildingslikeHartleyDriveYMCA. Wetooka96,000squareft. buildingthathasbeenhavingissueswithjanitorialandwegotitcleanandrunning smoothly.Themembersandstafftherelovedusandwhenweendedourcontract becauseofCOVIDbudgetchangesthatwecouldnotsustain,wewerestillbeingtold wewerethebestcleaningservicethebuildinghad.