TABLEOFCONTENTS
I. StrategicOverview
a. CoverLetter b. ServiceSnapshot
c. ScheduleofServices/ScopeofWork d. JanitorialServicePricing
II. TechnicalSkillSet
a. Recruitment,HiringandTraining b. JobSiteChecklist(sample) c. ReferenceList d. SummaryandConclusion
January5,2023
JoshRojas
02Fitness-Greensboro
708PembrokeRd. Greensboro,NorthCarolina27408
DearJoshRojas:
Thankyousomuchforwalkingmethroughyourfacility. Iwasimpressedwithallthatyouare doingat02Fitness-GreensboroandIamveryexcitedaboutthepossibilityofworkingwith you!
02Fitnessdeservesaserviceproviderthatwillmirrorthecommitmentyou’vemadeto excellenceandTCEisthatcompany. Herearejustafewofthehighpointsofworkingwithus:
● 02FitnesswillreceiveprioritystatusfromtheentireTCEteam.Allofourfocusand resourceswillbededicatedtomakingsureyourcleaningsareamazing. I’mquite intentionalaboutthetypesofRFPswerespondtoandweknowfromexperiencewhat youraccountwillneedandwearepositionedtogiveitthetimeandattentionitrequires.
● BecauseTCEisindependentlyowned,there’sno“sharingprofits”with franchise/corporateheadquarters. Whenyoudobusinesswithus,unlikewiththe franchises,allofthemoneyyouinvestgoesdirectlyintoprovidingexcellentserviceto yourfacility.
● AsTCE’sCEO,Ibring4yearsofUSArmyexperienceasaChaplainAssistant,andover 9yearsofcleaningexperiencethroughthebusiness.Duetomymilitarybackground spentcleaningandmanaginglargefacilitiesIamcertainyouwillnotfindamore disciplinedserviceprovidernoronewhocanpromiseyoubetterresults.
Attachedistheproposalthatwediscussed.Iamveryconsciousofthefactthatmineisa"service industry"andthisdocumenthasbeencreatedtoaddressthespecificitemsyouinquiredabout.
Ifthereisanythingthatyouwouldliketoseechangedoraddedpleasedonothesitatetobringit tomyattention.
Pleasefeelfreetocontactmeonmycell,thatnumberis336-825-8888.Again,itwasapleasure meetingyou.Ilookforwardtospeakingwithyousoonandhopefully,workingtogetherinthe verynearfuture!
Cordially, TanishaPridgen
Owner
TCECleaningLLC
TrueCleanExperience
SERVICESNAPSHOT
ItistheintentionofTCECleaningLLCtoprovidethescopeofworkthatyouhavereviewed duringourwalkthroughsatthehighestqualitystandardsandwithasuperiorlevelofattentionto detail&customerservice.Weintendtoaccomplishaconsiderableimprovementinthe cleanlinessofyourfacilitybypursuingathree-prongedapproach:
1. ExcellenceinStaffing
a. Extensivepre-screeningpriortohiring b. Exceptionaltraining/preparationpriortojobsiteplacement
c. Continuingeducationandtrainingonthejobtoindividualcustomerspecifications d. Aboveindustrylevelsofcompensationandemployeeretention
2. CustomerService
a. Appropriatelevelsofsupervision b. Utilizationofcustomizedcommunicationformsandsystemstotrack,complete andmonitorcustomerrequests.
c. Immediateattentiontocomplaintresolutionandrepeatprevention.
3. QualityControl
a. Incentivebasedcompensationforstaff b. Appropriatejobsitechecklistspreparedandutilized c. Superiorandappropriatetools/equipmentforjobperformance d. Timely/frequentQualityControlInspections
SCHEDULEOFSERVICES&SCOPEOFWORK
ScheduleofServices:
2timesperweek
ScopeofWork: GeneralCleaning
· Cleanentrance/exitglassdoors
· Spotcleaninteriorglass
2daysperweek
2daysperweek
· CleanandPolishallwaterfountains 2daysperweek
· Clean/Wipeallhorizontalandverticalsurfaces 2daysperweek
· Emptyalltrash 2daysperweek
· Sweepandmopallhardsurfacefloors
· Vacuumallcarpetedareas
PeriodicCleaning
2daysperweek
2daysperweek
· Dustwindowsills,blinds,firesensorsandcobwebs asneeded Monthly
· Detaildust-highandlowareasasneeded Weekly
· Clean/Dustairintakesandceilingventsasneeded Quarterly
· Detailvacuumclothfurnitureasneeded Weekly
FrontReceptionCounter
· Clean/Wipeallhorizontalandverticalsurfaces
· Clean/Wipereceptioncounter
· Cleanalltablesandchairs
· Organize/Straightencounterpamphletsand brochures
· Emptytrash,replacelinereachtime
2daysperweek
2daysperweek
2daysperweek
2daysperweek
2daysperweek
· Sweephardsurfacefloors
· Dampmophardsurfacefloors
2daysperweek
2daysperweek
· Detailvacuumunderandaroundallfurniture 2daysperweek
OpenSales/MemberSignupArea
· Clean/Dustworkstationhorizontalandvertical surfaces 2daysperweek
· Organize/Straightendesksalespamphletsand brochures 2daysperweek
· Emptytrash,replacelinereachtime 2daysperweek
· Detailvacuumunderandaroundsalesdesks 2daysperweek
· ArrangeFurniture 2daysperweek
GeneralOffices
· Spotcleanallwalls,lightswitchesanddoors 2daysperweek
· Clean/Dustallhorizontalandverticalsurfaces,i.e. desks,shelves,etc.,asneeded 2daysperweek
· Emptytrash,replacelinereachtime 2daysperweek
· Detailvacuumallcarpet 2daysperweek
· ArrangeFurniture 2daysperweek
AllRestrooms
· Restockpaperandsoapproducts
2daysperweek
· Cleansinksandcountertops 2daysperweek
· Cleanandpolishrestroomdispensersandfixtures 2daysperweek
· Cleanandpolishrestroommetalandmirrors
· Cleananddisinfectsanitarynapkindispensers
2daysperweek
2daysperweek
· Cleananddisinfectalltoiletsandurinals 2daysperweek
· Spotcleantilewallsandtoiletpartitions 2daysperweek
· Sweepandmopfloors
2daysperweek
AllLocker/RestroomAreas
· Restockpaperandsoapproducts
· Clean/Wipeexteriorofoflockers
· Clean/Wipelockerseatingbenches
2daysperweek
2daysperweek
2daysperweek
· Cleanshowerstalls 2daysperweek
· Cleansinksandcountertops 2daysperweek
· Cleanandpolishrestroomdispensersandfixtures 2daysperweek
· Cleanandpolishrestroommetalandmirrors 2daysperweek
· Cleananddisinfectsanitarynapkindispensers 2daysperweek
· Cleananddisinfectalltoiletsandurinals 2daysperweek
· Spotcleantilewallsandtoiletpartitions
2daysperweek
· Emptyalltrash 2daysperweek
· Sweepandmopfloors 2daysperweek
· Detailvacuumallcarpet 2daysperweek
FitnessWorkoutArea
· Spotcleanallwalls,lightswitchesanddoorsas needed 2daysperweek
· Clean/Wipeallhorizontalandverticalsurfaces 2daysperweek
· Clean/Wipe/Dustallfitnessequipment
2daysperweek
· Cleanmirrors 2daysperweek
· CleanandPolishallwaterfountains
· Emptytrash,replacelinereachtime
2daysperweek
2daysperweek
· Sweepandmopallhardsurfacefloors
2daysperweek
· Detailvacuumallcarpet 2daysperweek
FitnessClassAreas
· Spotcleanallwalls,lightswitchesanddoorsas needed 2daysperweek
· Clean/Wipeallhorizontalandverticalsurfaces 2daysperweek
· Clean/Wipe/Dustallfitnessequipment 2daysperweek
· Cleanmirrors 2daysperweek
· CleanandPolishallwaterfountains 2daysperweek
· Emptytrash,replacelinereachtime 2daysperweek
· Sweepandmopallhardsurfacefloors
2daysperweek
· Detailvacuumallcarpet 2daysperweek
Trash
· Alltrashistobeemptied,usenewlinerseachtime 2daysperweek
· Leaveextratrashlinersinbottomofcans 2daysperweek
· Clean/Wipealltrashcanlids 2daysperweek
· Taketrashtodumpster 2daysperweek
HardFloors
· Allhardfloorsswept,vacuumedordustmopped 2daysperweek
· Allhardfloorswetmoppedlightly 2daysperweek
CarpetedFloorAreas
· Vacuumallentrancematsandrugs
2daysperweek
· Vacuumallcarpetedareas 2daysperweek
· Detailvacuumunderandaroundallfurniture 2daysperweek Stairways
· Sweep/Mopstairwaysandlandings 2daysperweek
· Vacuumstairwaysandlandings
2daysperweek
EndofNight
· Cleanandstraightenjanitorialcloset
· Turnofflightsandlockdoorsperinstructions
· Setalarmperinstructions
2daysperweek
2daysperweek
2daysperweek
SPECIFICATIONSANDPRICING
Workistobeperformedat02Fitness-Greensboroat708PembrokeRd.Greensboro,North Carolina27408foramonthlypriceof$1,900.00for2timesperweek.
Thisproposalwillbedeemedacontractwhenservicebegins,andwillbesubjecttocancellation byeitherpartywith30dayswrittennotice.EachFebruary(beginningin2024)thepricingwill haveanautomaticincreaseof2%tocoverinflationaryincreasesinsupplyandlaborcosts.
Amountsreceivedmorethan15dayslatewillbesubjecttolatecharges.
TCECleaningLLCwillsupplyallnecessarylabor,andsupervisionneededtoperformspecified work.Wewillalsoprovideallchemicals,cleaningsuppliesandequipmentneededtoperformall tasks. 02Fitness willpayforallbathroom,paperandplasticsuppliessuchastrashcanliners, papertowels,toiletpaper,seatcovers,handsoap,etc.
RECRUITMENT,HIRINGAND
TRAINING
ProspectiveemployeesmustbeabletomeettheDepartmentofJustice1-9requirements. Thismeanstheyarelegallyauthorizedtoworkinthiscountry,andcanprovideproofoftheir identity.
Wealsouseandconductascreeningprogramandbackgroundinvestigation.
ItisthepolicyofTCECleaningLLCtohirepeoplewhocancommunicateinEnglish.All employeesarerequiredtobeabletospeak,read,write,understand,andcommunicateinEnglish.
Wedonothirepersonswithanycriminalhistoryregardingburglary,theft,etc.(even misdemeanors).
TCECleaningLLCrequiresprior(professional)cleaningexperienceofallofourtechnicians.
TRAININGPROCEDURES
Wehaveastepbystephiring/trainingprocessthatalljanitorialstaffutilize.Itincludes one-on-onetraining,demonstrationofworkexpectations,andcleaningprocessvideos,along withincreasedaccountabilityateachstageofthetrainingprocess. I’vefortifiedmyorganizationalpolicycompliance
1. Chemicals a. MSDS b. Labeling 2. SafetyCheckUp 3. Checklists 4. QualityControlInspectionsandScores 5. Top-to–Bottom 6. Left-to–Right 7. RestroomCleaning 8. OfficeCleaning 9. DustingTechniques(highandlow) 10.Carpets,Vacuuming,andVacuum Orientation 11. FloorCleaning 12.KitchensandBreakAreas 13.Desks,andOfficeEquipment 14.MedicalFacilities 15.BloodBornePathogens 16.Biohazards 17.TrashRemoval 18.PeriodicTasks 19.WindowWashing 20.SpecialtyServices 21.FacilityDeparture 22.Forms
byintegratingthesevideosandtraininginto ourdailypractices. Weworkwitheachjanitortocreatea“personalmissionstatement”inline withthecompany’smissionandethics. Ireviewallofthebelowtopics:
JOBSITECHECKLIST INSPECTIONCHECKLIST
ForeachTCEclientfacilitywetaketheagreeduponscopeofworkyouprovidedduringour walkthroughsandusethattocreateindividualizedjobsiteandinspectionchecklists.
Thesechecklistsarecompletedateachservice,andareturnedinwiththeemployee’s timesheet,ortransmittedelectronicallyandrandomlyverifiedforaccuracy.Inspectiondatais collectedfromthefieldin“realtime”viasmartphonesandcommunicateddirectlytotheowner onanongoingbasis.
Ourcleaner’sperformancereviews,jobsecurity,andbonusesarebasedontheaccuracyofand adherencetothissystem.
REFERENCES
TimMcGhee Owner BlanqueRealty 336-324-2195
PeteGreen Owner GoGreenPlumbing 336-337-8460
BuddyDye PropertyDirector HartleyDriveYMCA 336-869-0151
PaulMilam Owner Realty55Partners 336-707-9799
DavidDew GeneralManager Honest1AutoCare 336-402-2562
SUMMARYANDCONCLUSIONS
I. Whilewemaynotbethemostinexpensiveservicecontractor,weprovidean extremelyhighvalue–basedproduct.Ourgoalistoprovideourclientswiththe ultimateinquality,inacustomized,userfriendlydesign,withtimelydeliveryanda reasonableprice.
II. TCECleaningLLChasservedGreensboroandsurroundingcommunitiesforseveral years.Wehaveanoutstandingreputationwithinthelocalcommunity. For 02 Fitness,thistranslatesintopeaceofmind,whenyouselectTCECleaningLLCas yourserviceprovider.
III. Weareclearonwhatyouneed,andhavesystemstospecificallyaddressandsolve yourneeds. Wefunctionproactivelytopreventthingsfromgoingwrongwithour systemsandprocesses.Youcancomfortablydependuponourtechnicaland managerialexpertisetoprovideyouwiththehighestlevelsofperformance!
IV. Weexcelinsafeworkplaceprocedures,byprovidingcomprehensivepre-placement training,on-siteMSDSinformation,safetyplanningandtraining,andon-going compliancechecks.Thisalsohelpstoreduceabsenteeismandoverallcosts.
V. Wehaveadetailed,wellthoughtout,andprovenplanofactionfortransitioninginto thisprojectseamlessly,andimplementingthesystemsnecessarytosucceed. Wetake aproactiveapproachtocustomersatisfaction. Wegetthejobdonerightthefirst time!
VI. Oneofthebiggestbenefitstoworkingwithusiswehavemasteredlargecleaning turnaroundsatbuildingslikeHartleyDriveYMCA. Wetooka96,000squareft. buildingthathasbeenhavingissueswithjanitorialandwegotitcleanandrunning smoothly.Themembersandstafftherelovedusandwhenweendedourcontract becauseofCOVIDbudgetchangesthatwecouldnotsustain,wewerestillbeingtold wewerethebestcleaningservicethebuildinghad.