TABLEOFCONTENTS
I. StrategicOverview
a. CoverLetter
b. ServiceSnapshot
c. ScheduleofServices/ScopeofWork
d. JanitorialServicePricing
II. TechnicalSkillSet
a. JobSiteChecklist(sample)
b. ReferenceList
c. SummaryandConclusion
May12th,2023
SarahMcDowell 3203BrassfieldRd
Greensboro,NC27410
DearSarahMcDowell:
Thankyousomuchforwalkingourcompanythroughyourbeautifulofficelastweek. Weare impressedwithallthatyouaredoingatPCKB-Lawandweareveryexcitedaboutthe possibilityofworkingwithyou!
PCKB-Lawdeservesaserviceproviderthatwillmirrorthecommitmentyou’vemadeto excellenceandTCEisthatcompany. Herearejustafewofthehighpointsofworkingwithmy firm:
● PCKB-LawwillreceiveprioritystatusfromtheentireTCEteam.Allofourfocusand resourceswillbededicatedtomakingsureyourcleaningsareamazing. I’mquite intentionalaboutthetypesofRFPswerespondtoandweknowfromexperiencewhat youraccountwillneedandwearepositionedtogiveitthetimeandattentionitrequires.
● BecauseTCEisindependentlyowned,there’sno“sharingprofits”with franchise/corporateheadquarters. Whenyoudobusinesswithus,unlikewiththe franchises,allofthemoneyyouinvestgoesdirectlyintoprovidingexcellentserviceto yourfacility.
● AsTCE’sCEO,Ibring4yearsofUSArmyexperienceasaChaplainAssistant,andover 10yearsofcleaningexperiencethroughthebusiness.Duetomymilitarybackground spentcleaningandmanaginglargefacilitiesIamcertainyouwillnotfindamore disciplinedserviceprovidernoronewhocanpromiseyoubetterresults.
Attachedistheproposalthatwediscussed.Iamveryconsciousofthefactthatmineisa"service industry"andthisdocumenthasbeencreatedtoaddressthespecificitemsyouinquiredabout.
Ifthereisanythingthatyouwouldliketoseechangedoraddedpleasedonothesitatetobringit tomyattention.
Pleasefeelfreetocontactmeonmycell,thatnumberis336-825-8888.Again,itwasapleasure meetingyou.Ilookforwardtospeakingwithyousoonandhopefully,workingtogetherinthe verynearfuture!
Cordially,
TanishaPridgen Owner TCECleaningLLC TrueCleanExperience
SERVICESNAPSHOT
ItistheintentionofTCECleaningLLCtoprovidethescopeofworkthatyouhavereviewed duringourwalkthroughsatthehighestqualitystandardsandwithasuperiorlevelofattentionto detail&customerservice.Weintendtoaccomplishaconsiderableimprovementinthe cleanlinessofyourfacilitybypursuingathree-prongedapproach:
1. ExcellenceinStaffing
a. Extensivepre-screeningpriortohiring
b. Exceptionaltraining/preparationpriortojobsiteplacement
c. Continuingeducationandtrainingonthejobtoindividualcustomerspecifications
d. Aboveindustrylevelsofcompensationandemployeeretention
2. CustomerService
a. Appropriatelevelsofsupervision
b. Utilizationofcustomizedcommunicationformsandsystemstotrack,complete andmonitorcustomerrequests.
c. Immediateattentiontocomplaintresolutionandrepeatprevention.
3. QualityControl
a. Incentivebasedcompensationforstaff
b. Appropriatejobsitechecklistspreparedandutilized
c. Superiorandappropriatetools/equipmentforjobperformance
d. Timely/frequentQualityControlInspections
SPECIFICATIONSANDPRICING
WorkistobeperformedatPCKB-Lawforamonthlypriceof$1,700.00fornightlycleaning5 timesperweek.
Thisproposalwillbedeemedacontractwhenservicebegins,andwillbesubjecttocancellation byeitherpartywith30dayswrittennotice. Annuallythepricingwillhaveanautomaticincrease of2%tocoverinflationaryincreasesinsupplyandlaborcosts.Amountsreceivedmorethan15 dayslatewillbesubjecttolatecharges.
TCECleaningLLCwillsupplyallnecessarylabor,andsupervisionneededtoperformspecified work.Wewillalsoprovideallchemicals,cleaningsuppliesandequipmentneededtoperformall tasks. BlueGiant willpayforallbathroom,paperandplasticsuppliessuchastrashcanliners, papertowels,toiletpaper,seatcovers,handsoap,etc.
JOBSITECHECKLIST INSPECTIONCHECKLIST
ForeachTCEclientfacilitywetaketheagreeduponscopeofworkyouprovidedduringour walkthroughsandusethattocreateindividualizedjobsiteandinspectionchecklists.
Thesechecklistsarecompletedateachservice,andareturnedinwiththeemployee’stime sheet,ortransmittedelectronicallyandrandomlyverifiedforaccuracy Inspectiondatais collectedfromthefieldin“realtime”viasmartphonesandcommunicateddirectlytotheowner onanongoingbasis.
Ourcleaner’sperformancereviews,jobsecurity,andbonusesarebasedontheaccuracyofand adherencetothissystem.
KimberlyWilliams
OfficeManager
Eagle
3364930373
TimMcghee Owner BlanqueReality
336-324-2195
JullianSmith
OfficeManager
PhoenixPump
3363813675
PeteGreen Owner
GoGreenPlumbing
336-337-8460
BuddyDye PropertyDirector
HartleyDriveYMCA
336-869-0151
PaulMilam Owner
Realty55Partners
336-707-9799
DavidDew GeneralManager
Honest1AutoCare
336-402-2562
REFERENCES
SUMMARYANDCONCLUSIONS
I. Whilewemaynotbethemostinexpensiveservicecontractor,weprovidean extremelyhighvalue–basedproduct.Ourgoalistoprovideourclientswiththe ultimateinquality,inacustomized,userfriendlydesign,withtimelydeliveryanda reasonableprice.
II. TCECleaningLLChasservedGreensboroandsurroundingcommunitiesforseveral years.Wehaveanoutstandingreputationwithinthelocalcommunity ForBlue Giant,thistranslatesintopeaceofmind,whenyouselectTCECleaningLLCasyour serviceprovider
III. Weareclearonwhatyouneed,andhavesystemstospecificallyaddressandsolve yourneeds. Wefunctionproactivelytopreventthingsfromgoingwrongwithour systemsandprocesses.Youcancomfortablydependuponourtechnicaland managerialexpertisetoprovideyouwiththehighestlevelsofperformance!
IV Weexcelinsafeworkplaceprocedures,byprovidingcomprehensivepre-placement training,on-siteMSDSinformation,safetyplanningandtraining,andon-going compliancechecks.Thisalsohelpstoreduceabsenteeismandoverallcosts.
V Wehaveadetailed,wellthoughtout,andprovenplanofactionfortransitioninginto thisprojectseamlessly,andimplementingthesystemsnecessarytosucceed. Wetake aproactiveapproachtocustomersatisfaction. Wegetthejobdonerightthefirst time!
