The Sysco DIfference - BC Region

WE BRING FOOD TO LIFE

READY WHEN YOU ARE

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The Sysco Difference

We’re committed to helping your business be successful through our People, Products, and Platforms.

With new capabilities, better value, personalized offers, unparalleled product assortment, trusted expertise and innovation - we have all the tools you need.

√ Talented food experts, providing highly personalized service

√ Canada’s largest, most capable supply chain

√ Best-in-class foodservice industry resources and customer technology

√ Broadest product assortment, with the highest food safety standards

With our diverse services working for you and your business, you’ll have the reliability and confidence you need to adapt your business.

Your Food Experts

BUILDING YOUR BUSINESS TOGETHER

We are here to help you grow your business. Our experts will connect you with the products and solutions you need to increase your profits, streamline your operations and market your business.

Collaborate one-on-one with our team of chefs, product specialists, BOH and FOH business consultants, and marketing experts to achieve your business goals.

Need help? We’re always available. Whether you need to place an order, find a product or ask for additional support, our Customer Connect Team is here.

CANADA’S LARGEST, MOST CAPABLE SUPPLY CHAIN

There When You Need Us

A partnership with Sysco guarantees access to the industry’s best distribution network, keeping you on trend and stocked with fresh products and fresh ideas.

Best-in-Class INDUSTRY RESOURCES

Are you looking for support, ideas, and expert advice to help grow your business? Our industry resources are here to help! From training materials and food cost advantages to service ideas and ways to generate additional revenue, we have everything you need to succeed.

Delivering solutions from Coast to Coast to help you:

• Manage food costs

• Increase revenue

• Manage Labour costs

• Maintain food safety

• Stay competitive

Looking for a solution to a business challenge? Bring it to us! Our team is ready to support with you with innovative solutions and culinary expertise. Let us help you overcome any obstacle and achieve success. Bring us your challenge and let us work with you to find a solution.

Scan to learn more information about Sysco Business Resources.

Sysco

You’re Invited!

is committed to the success of our customers.

Sysco’s team of experts offer customers in-depth consultations that cover everything from understanding P&L Statements to developing new Menu Solutions.

Business Consultations

Join us for a unique virtual experience as we partner with you to help create new & exciting profit generating opportunities.

Culinary Consultations

Sysco’s local chefs are available to test new menu items, sample new products, review current trends and more! Join us in our test kitchen today!

Local Category Specialists

Specialists provide expert product guidance and are available to visit your location, meet virtually, or meet at our on-site kitchens.

Our goal is to create a profitable and supportive partnership between you and Sysco by reviewing your business goals regularly, assisting you with increasing your profitability, and creating new and exciting profit generating opportunities.

DRIVE TRAFFIC

• Develop a Targeted Marketing Plan

• Create a Social Media Strategy

• Operate a Customer Loyalty Program

• Consultations for off-premise dining solutions

• Promote Your Business through Community Partnerships

INCREASE EFFICIENCY

• Provide Menu Analysis Solutions

• Food Cost Control /Portion Management

• Implement or Update Back of the House Systems

• Food Cost Inflation Action Plan

• Provide Solutions around Inventory Management

GROW PROFITS

• Utilize Menu Design & Engineering for a Profitable Menu

• Implement a Staff Training Program

• Putting your P&L to Work

• Culinary Menu Consulting

• Menu Trend, Revenue Generating Ideas and New Product Suggestions

Virtual

Sysco Restaurant Solutions offers marketing services to give you an edge over the competition and stand out in today’s foodservice industry. We are your one-stop shop when making your goals a reality – we add the creativity your restaurant needs to complement the growth of your business.

A restaurant solutions team committed to helping you achieve your business goals.

Your Goals. Our Expertise. LET’S DO THIS!

Our Tiers

Determine which tier you qualify for and select your Restaurant Solutions. As a benefit of our partnership, we are excited to offer these valuable solutions to you at no charge.

BASIC

Less than $9,500 CAD

Average Monthly Spend with Sysco

Self–Service

Utilizing Sysco Studio

Includes Only

Sysco Studio Access

Sysco Studio Video Training Library

$9,500 CAD +

Average Monthly Spend with Sysco

Includes BASIC +

Up to $2,300 in Value Annually from Restaurant Solutions

Restaurant Solutions PRO

Sysco Studio Access: 24/7 access to Sysco’s restaurant platform Sysco Studio, including training videos, FAQs, and live chat. Create and design recipes and menus, as well as re-engineer your menu for higher profitability. $1500 Value – Included FREE!

Sysco Studio Video Training Library: Instant access to our expert video library, including step-by-step instructional videos featuring the Sysco Studio Recipe, Menu Engineering, and Design modules. Included FREE!

Sysco Studio Consultation: Pro and Premium users are eligible for training from Sysco consultants on how to best utilize Sysco Studio. $300 Value

PREMIUM

$25k CAD +

Average Monthly Spend with Sysco

Includes BASIC +

Up to $6,000 in Value Annually from Restaurant Solutions

Social Media Consultation: Assessment of your social media channels and recommendations to help you align with best practices and opportunities for your business. Standard social media strategy guide included. $300 Value

Menu Design: Menu design based on your branding, décor and industry trends. Primary $1800 Value / Secondary $500 Value

Menu Modifications: Modifications/edits to previously designed menus, add/remove menu items, layout changes, design changes, etc. $500 Value

Google Business Profile Consultation: Setup your profile and provide you with best practices for utilizing your Google Business Profile. $300 Value

Loyalty Rewarded

At Sysco, our mission is to deliver success for our customers through industry-leading people, products and solutions. We value our partnership and hope that you will enjoy the Rewards that you deserve!

With the Sysco Rewards Program, you can enjoy a seamless, rewarding journey as you engage with our products and services.

Once you are registered, you will be eligible to collect Sysco Rewards points every single time you buy participating products. Combine these points with special bonus offers and redeem them for a wide selection of merchandise and travel.

The Sysco Rewards Program is designed to thank our valued Sysco customers. The program is absolutely FREE to join– No sign-up fees, no yearly membership dues.

Look for the icon in Sysco Source to spot participating products or use the Guided Search to filter for all Rewards items. Track your rewards as they accumulate on your order and start earning the rewards you deserve. Get Rewarded for the Products You Buy

S t e p 1 EARN

SHOP

From the broadest product assortment in foodservice.

S t e p 2

Thousands of points annually on the products you buy and exclusive Sysco offers & promotions.

S t e p 3

REDEEM

For a wide selection of merchandise and travel to reward yourself, your staff or your customers.

Ask your Sales Consultant for more information.

*For full terms and conditions visit: www.syscorewards.ca

You’re Invited To Our Perks! Premier Club

You have unlocked a new level of service and savings especially designed for you! As a loyal Sysco customer, we are excited to recognize you as a member of our Sysco Perks! Premier Club. Being a member has exclusive benefits for you and your business because your success matters to us.

EXCLUSIVE MEMBER OFFERS

Elite Customer Support

Our team is committed to your success and delivering exceptional service with shorter wait times. Be serviced as a Perks! Premier Club member when you call in to our dedicated customer support line.

Expanded Delivery Options

Benefit from no delivery minimums on your orders. Need an additional delivery day? Members may request to add an extra routed delivery.*

*Where available, discuss with your Sales Consultant.

$6,000 of Industry-Leading Restaurant Solutions

You will receive access to the premium level of marketing solutions to help grow your business. Our team of experts will help guide you to the best options for you.

Exclusive O ers & Rewards

Receive Sysco Rewards and special o ers on products, up to $1200 per year.

Exciting Surprise and Delight Gifts

Members will receive a premium welcome gift, chances to win a variety of exclusive prizes and other rewards to enhance your business.

Visit Sysco.ca/perks

to view all your exclusive benefits Start enjoying your rewards by joining Sysco Perks! today! Talk to your Sysco Sales Consultant to begin the enrollment process.

Sysco Catalogues

Sysco boasts an extensive array of themed catalogues showcasing a diverse range of culinary delights, catering to the varying needs of our customers. From our Produce catalogue, offering a vibrant assortment of seasonal fruits and vegetables sourced directly from trusted farms, to our ‘Made in Canada’ catalogue showcasing Fresh, Canadian products available. Each catalogue embodies Sysco’s commitment to providing top-notch products that cater to the diverse needs of chefs, restaurateurs, and culinary enthusiasts alike.

Scan for the latest new releases!

FOODIE SOLUTIONS TOOLKITS

Our thoughtfully curated content is designed to help you generate additional revenue, manage food and labour costs, and stay competitive in the foodservice industry. Whether you’re just starting out or looking to expand, our toolkits have everything you need to succeed. From expert tips and tricks to practical resources and guidance, our toolkits are the perfect solution for any restaurant looking to thrive in the industry.

We have negotiated exclusive Sysco discounts for delivery services, online ordering, gift cards, loyalty programs, and so much more!

Sysco Virtual Kitchen

Canada’s Only Live-Streaming Foodservice Show!

DISCOUNTS ON SYSCO SOLUTIONS

Unlock the Power of the Sysco Advantage Program - Exclusive Offers For Sysco Customers

The Sysco Advantage program features best-in-class companies to make sure you have the right tools to optimize your business and increase traffic.

Our holistic collection of offerings encompasses specialized services, technology, tools, and personalized consultations designed to make you more efficient, increase your profits, and make it easier for you to manage your operations.

FRESH IDEAS TO GROW YOUR BUSINESS

Looking for a reliable source of foodservice insights, tips, tools, and resources to help you succeed in the industry? Look no further than SVK!

As a live and on demand foodservice network, we are dedicated to serving up everything you need to thrive in the world of foodservice. Our goal is to connect the industry and providing top-notch support and expertise through online streaming and podcasts. Our focus is not just on providing professional information, but also on creating a vibrant, authentic community where foodservice operators and experts can share ideas, find inspiration, and feel connected. Tune into the SVK Network and take your business to the next level.

Best-in-Class TECHNOLOGY

We are committed to providing innovative technology to help you stay connected and grow your business. With Sysco Source, you can explore thousands of products, create lists, submit orders, and manage inventory with ease. With Sysco Delivery, you can track all your deliveries and invoices in real time. Plus, with Sysco Pay, you can manage your account online anytime, making it easy to stay on top of your business. Don’t miss out on these powerful tools – choose Sysco and take your business to the next level.

Receive alerts for all status changes to your delivery from your mobile device.

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The Broadest PRODUCT ASSORTMENT

Fresh food and fresh ideas are at the heart of food and service. Working with the greatest team of supplier partners, Sysco delivers the big brands you expect, the Sysco Brands you’ll be delighted by, and the specialty items that will set you apart.

Our industry leading quality assurance standards and distribution network will keep you stocked with the freshest products and ingredients.

VALUE OF OUR BRANDS

Find what you need – the options are endless! Whether you’re looking for the freshest produce, perfectly aged beef, pantry essentials or that specialty item, we’ll deliver.

Always Fresh!

Discover our top-quality Sysco brands and products. From specialty items to global flavours, value-add to fresh from the field, you can find it all by shopping on Sysco Source or consulting with your personal Sales or Product Specialist.

Our Sustainability Strategy in Canada

Sustainability is integrated in our Purpose and Recipe for Growth strategy to ensure we are growing responsibly into the future.

We are taking meaningful actions to Care for People, Source Products Responsibly and Protect the Planet.

PEOPLE

• Philanthropy & Community Giving

• Diversity, Equity & Inclusion

• Indigenous

Our Sysco Canada 2025 Goals

• Give $22 million of good in our local communities

• Ensure women representation is balanced in all management roles

• Ensure ethnic diversity representation in all management roles is at a minimum of 20%

• Achieve Progressive Aboriginal Relations (PAR) Certification

PRODUCTS

• Responsible Sourcing

• Human Rights

• Animal Welfare

PLANET

• Sustainable Agriculture

• Energy & Carbon

• Waste Reduction

• Establish responsible sourcing guidelines for five key commodities

• Ensure that all first-tier, high risk suppliers agree to the Supplier Code of Conduct principles

• All Sysco Brand protein suppliers will adhere to requirements laid out in Sysco’s Animal Welfare Policy for Suppliers

• Climate Goal: reduce our scope 1 & 2 emissions by 27.5% by 2030. Work with suppliers representing 67% of Scope 3 emissions* to set science-based targets by 2026

• Divert 90% of operations and food waste from landfills

• Expand our Sustainable Agriculture program to include five fresh crops by 2025 and promote sustainable agriculture

*Focusing on purchased goods and services and upstream transportation suppliers.

BC Region

Sysco is committed to giving $22 million worth of good to our Canadian communities by FY 2025 through product donations, volunteerism, and cash contributions.

BC FY23 ACHIEVEMENTS

Our BC colleagues volunteered

2100+

Hours

Donated $62K

Donated 515K in product

Our 2025 Goal:

Donate a total of $500M worth of good to our local communities.

Big impact requires big commitment.

our communities – with a special emphasis on hunger.

Sysco’s strategic priority is to direct the vast majority of our community donations and volunteer activities toward ghting hunger and increasing food security in the communities we serve. With our signature Nourishing Neighbours program, a portion of proceeds from every case of Sysco Brand products sold to local customers is donated to local charities, with at least 75% going toward organizations focused on hunger relief. This contributes to our broader goal of $500M worth of good by 2025 through monetary and inventory donations, as well as volunteer time.

Join us in the ght against hunger! Together, we can make a di erence, one person and one meal at a time.

Sysco Recall Responsibilities

Sysco QA Responsibility

• Aggregate and confirm market action information for both suppliers and Regulatory Agencies (RFR & Effectiveness Checks)

• Communicate market action information to Sysco Operating Companies & Multi-Unit Accounts

Sysco Operating SITE Responsibility (Site Recall Team)

• Hold from sale any affected products

• Execute market action per supplier or regulator’s instructions

• Document all contacts with customers and regulatory agencies

• Document product returns/destruction

• Account for costs associated with market action

Customer Responsibility

• Accept notification of market action communication and review inventory for affected products

• Remove affected product from service/inventory and return or destroy as instructed

• Call toll-free phone line or follow secured link to My Instant Recall Portal to report affected inventory

Bell Tower Technologies – Instant Recall System

• Instant Recall Launched in 2011

• Over 2,300 events (recalls/withdrawals) conducted

• Over 1,200,000 affected customer involvements:

Average 1,000 customers per event

• Over 21,000 Operating Site involvements:

Average 9 OpCos affected per event

• Over 9,000,000 communication attempts:

Average 6 calls per customer involved

• Solid relationship with regulatory agencies (FDA, USDA, CFIA): ZERO regulatory actions around recall communication

Click Here to learn more about Sysco's Supplier Code of Conduct

•Sysco Broadline Canada: 1-800-433-1978

•SYGMA: 1-866-232-5817

•FreshPoint: 1-866-232-7165

•https://myinstantrecall.com