OVERRULED With Scott VicknairRX With Scott
IN THIS ISSUE
EmbracetheBadShit
Embrace Your Negative Patient Reviews
A1-starGooglereviewfromaclientcanbea goodthing.
Werecentlyhada1-starreviewthat,after investigatingwhathappened,wasunjustified (fromourperspective) However,fromtheclient's perspective,wefellshort
Soinsteadofleavingthatcustomerbehind, blamingthem,andallowingouregostoassure ourselvesthattheclientwastheproblem,we:
1.contactedtheclienttofixit;
2 wentaboveandbeyondinremedyingthe situation;
3.sentherathankyounoteandsomeother itemsto"overdeliver"onwhatshelikelyexpected fromusunderthecircumstances.
Thisisadmittedlyamindsetshift.Igenuinely wanteverysingleclienttoexperiencenext-level hospitalityandresults.Sowhenwedon'tdeliver andgetanegativereview,thenaturalhuman instinctisfrustration However,Inowseea negativereviewasanopportunity
IstronglybelievethatonceIstoplookingat things"happeningtome"inanegativesense andunderstandeverythinghappeningaround meisanopportunity,myperspectiveonhowto
Businessstrategytocompete withcompetitorsforbeginners addresseverysituation(whetherinmypersonalor professionallife)fundamentallychangesforthe better
Thebestbusinessinnovationin thedigitaleraformillennials
Withthismindsetshift,anegativereviewcan becomealearningandgrowthopportunityforyou andyourteam,likeinthissituation.Afterwetook thosestepstotalktotheclientaboutthebad review,shechangedherreviewto5stars.
Sheravedabouthowweacceptedresponsibility, madethingsrightinhermind,andsaidshewould recommendustoanyoneandeveryoneshecomes across Thisalsogavemeanopportunitytodiscuss thiswitheveryoneattheFirmsotheycouldlearn aboutitandhighlighttheteammemberwho deliveredandturnedthisclientexperiencearound. Training,growth,learning,andhighlightingateam member's"win"=CULTURE.
So,fromthisonenegativereview,wewereableto satisfythisclientandturnherintoapositivewordof-mouthreferral,highlightateammemberwho didsomethingexceptional,trainandprovidethisas alearningexperienceforourentireteam,and strengthenourculture.
Everynowandthen,anegativereviewcanbea goodthingfor your organization
Nomatterwhereyoustandpolitically,oneissuebringspeople together:tacklinginefficiencyandwastefulgovernmentspending. WiththeTrumpadministrationprioritizingfiscalresponsibility,the spotlightisontheballooningnationaldebtandrisingfederal expenditures
BradandDaviddiveintotheDepartmentofGovernmentEfficiency (DOGE)andthestaggeringnumbersbehindgovernmentwaste. They’llexplorehowspendinghasoutpacedGDPgrowth,highlight unnecessaryexpenditures,anddiscusswhatcanbedonetobring accountabilitytoelectedofficials
Shiftinggears,BradandDavidhadthepleasureofchattingwithScot Craig,executivechefandco-owneroftwobelovedlocalrestaurants: Katie’sandFrancesca.
ScotshareshowKatie’sbecameaMid-Citystaple,whatittakesto runasuccessfulrestaurantintheBigEasy,andhowhenavigated challengeslikeHurricaneKatrina.Plus,theytalkSuperBowl,food culture andwhatmakesNewOrleansdiningtrulyone of a kind
Mom’sBlackberryCobbler
Fruit Filling
5 to 6 C blackberries
A little less than ½ C flour
1 ¼ C sugar
1/8 tsp salt
½ tsp vanilla
½ tsp almond extract
1 tsp lemon juice (optional)
Double-Crust Pastry
2 C all-purpose flour
1 tsp salt
2/3 C plus 2 Tbsp shortening
4 to 5 Tbsp ice water
2 Tbsp butter for topping
Combine flour and salt. Cut in shortening with a pastry blender until mixture is crumbly. Sprinkle ice water, 1 Tbsp at a time, evenly over surface. Stir with a fork until dry ingredients are moistened. Shape into a ball. Chill until ready to use.
Combine all ingredients for blackberry filling.
Roll half of pastry to 1/8” thickness on a lightly floured surface Cut into a 9” square Spoon half of blackberries into a lightly buttered 9” square pan. Top with pastry square. Bake at 475° for 12 minutes or until lightly browned. Reduce oven to 425°. Spoon remaining blackberry filling over baked pastry square. Roll remaining pastry to 1/8” thickness and cut into 1” strips. Arrange in lattice design on top of fruit. Top with pats of butter.
Bake 30 – 40 minutes more or until bubbly and browned Check at 20 minutes; cover crust with foil if browning too much.
OurFirmsuccessfullyrepresenteda clientinanunpaidwagedispute, overcomingdelaysandan unsuccessfulattemptbytheopposing partytorecusethejudge.Thetrial concludedwithadecisive$383,469.26 judgment,includingunpaidwages, penaltywages,andattorneyfees, deliveringjusticeforourclient.
PastResultsareNotaGuaranteeofFutureSuccess
1.SendyourPersonalInjury& SuccessioncallerstoScottVicknair:
Whenyourintaketeamgetsacallfrom someoneinjuredinanaccidentordealing withestateissues,havethemgathersome basicdetailsaboutthecaller(andalso providethemwithourdirectintakeline 504-977-2044).Yourintaketeamcansend theinformationto referrals@scottvicknair.com.
2.ReferredClientSignswithScott Vicknair:
Ourintaketeamwillcontactthereferred client(iftheydon’tcallusfirst),andwe’ll starttheonboardingprocess.Whenthe referredclientsigns,ourteamwillcontact yourfirmandletyouknow.Asalways,we willmakeyoutheHEROintheeyesofthe clientthroughoutthecase
3.WeHandletheirLegalIssueand MakeYoutheHERO:
ScottVicknairwillensuretheclientknows thatthereferringlawfirm(YOU)are playingasignificantroleinhelpingthem byconnectingthemtotherightattorney andrestoringtheirpeaceofmind.Wewill keepyouinvolvedthroughoutthecase, andtelltheclientiftheyeverhavelegal issuestocontactyourfirmfirst.
Embrace the Bad Shit
Afternineyearsofbuildinga lawfirm,here’sonethingI know:badstuffisgoingto happen.Somebodyquitsatthe worstpossibletime.TheCourt rulesagainstusonacritical motion.Aninterpersonal conflictflaresupinthefirm.Key playerswillfightakeychange tothebusiness.
Thelistgoeson Idecidedayear ortwoagothatIcouldtryto avoidbadthingsfrom happening,butitwouldequate tothedefinitionofinsanity (doingthesamething repeatedlyandexpecting
differentresults) Problemsarise thatIcannotstoporcontrol I havecometorealizethatthetrick islearninghowtodealwith, respondto,andusethatbadstuff asalearningandtraining opportunityforyouandyourteam togrow
Iseehownavigatingdifficult times,solvingproblems,and learningfrommymistakes improvemyprocessingskillsand decision-making It’snotaneasy mindsetshiftandtakesconsistent remindersandwork.Ifeelfearon aregularbasis.I’mafraidthata problemmightcomeupthatI can’tsolve.Butyoucan’tleada teamorrepresentclientsfroma placeoffear
So,embracethebadshitanduse itsobothyouandyourentire teamcanlearnfromit.
Partner
David Vicknair