OVERRULED With Scott Vicknair OVERRULED With Scott VicknairRX With Scott
IN THIS ISSUE
CaseResult-InsurancePays forDelays
CollegeTrends-theDeclinein EnrollmentandtheRiseofNIL DealsonOVERRULED
CrostiniwithFennelSausage
ImplementingaHospitality Budget
5 Tips for Effective Accountability in Practice Management
Accountabilityisacornerstoneofsuccessful business
Whetheroverseeingteammembersor ensuringexceptionalservicetoyourclients, establishingclearaccountabilityprotocolscan fosterproductivity,trust,andoverallsuccessforyour practice.Belowarefivekeytipsforimplementing effectiveaccountabilitypractices
1.SetClearExpectations
It'sessentialtosetclear,measurableexpectations forteammembers.Repeat.Repeat.Repeat.You cannotrepeatyourselfenough–tellingthemyour goalsandtargetsonceisnotenough Forexample,if you 'remanagingcasemanagers,settargetsforthe numberofcallstoclientsrequiredeachweek When expectationsarewell-defined,thereisless ambiguity,andindividualsknowpreciselywhatthey areaccountableforcompleting.
2.FosterOpenCommunicationChannels
Regularsupervisorcheck-ins,feedbacksessions, andupdateshelpmonitorperformanceanduncover potentialissuesearly.Forexample,weeklymeetings withteammemberscanbeusedtoreviewprogress, identifyroadblocks,andstrategizesolutions Clients shouldalsohaveavenuestoprovidefeedbackon servicequalitysoyoucanensureyouaredelivering theintendedserviceofyourpractice.
3.UseTrackingSystems
Implementingtrackingtoolsforbothteam performanceandclientservicehelpsmeasure accountability.Projectmanagementsoftware(i.e., Asana,Trello)orperformancedashboardscanoffer real-timeupdatesontasksandgoals.These
Businessstrategytocompete withcompetitorsforbeginners systemsallowmanagerstomonitorprogress,ensure deadlinesaremet,andverifythattasksarecompleted totheexpectedstandard.Forclientservice,having supervisorslistentocallsandtalkthroughthosecalls withtheteammembersonthecallwillactualizethe areasneededforimprovement.
4.EncourageOwnership
Thebestbusinessinnovationin thedigitaleraformillennials
Promoteacultureofownershipwhereteammembers takeresponsibilityfortheiractionsandoutcomes.This canbeachievedbyfirsttakingaccountabilityatthe ownership/partnerlevel.Ifyourteamseesyouowning yourmisstepsandmistakes,andworkingtolearnfrom them,theywillbemorelikelyto"buyin"andunderstand thecultureyouarefosteringtobuild
5.ImplementConsequencesandRewards
Accountabilitythrivesinanenvironmentwherethere areconsistentconsequencesandrewards Recognize andcelebratesuccesseswhenteammembersmeetor exceedexpectationsthroughpublicacknowledgment, bonuses,orprofessionalgrowthopportunities.Onthe flipside,addressperformanceissuesswiftly.Holding individualsaccountablethroughpositivereinforcement andcorrectiveactionsreinforcesacultureof responsibility
Byimplementingsomeoralloftheabove,yourpractice canimproveinternalperformanceandenhancethe qualityofservicedeliveredtoyourclients,resultingina stronger,moresuccessfulbusinessforyouandyour clients
Inarecentepisode,Davidsitsdownwithhislifelongfriendand colleague,GeneGouaux,AssociateProfessorofBusinessLawat NichollsState.Gene,aLouisiananativewithdeepregionalroots, shareshisuniqueinsightsoneconomicdevelopment, education,localpolitics,andthestate’sidentity.From reminiscingabouthighschooldaystodiscussinglegalcareer experiences,insurancechallenges,andGrandIsle'sparish alignment,Genebringsamixofknowledgeandhumortothe conversation.Theduoalsoexaminesthepressingissueof decliningcollegeenrollmentanditsimpactonthelocal economyandeducationsystem,withGeneofferingan optimisticviewofthefutureoflegalpracticeandeducation.
Additionally,DavidandBradexploretheseismicshiftincollege sportswiththeintroductionofNIL(Name,Image,Likeness) deals,discussinghowit’schangingthelandscapeforstudentathletesandthebroaderimplicationsfortheindustry Tunein forinsightfulandthought-provokingdiscussions!
HOPE'S KITCHEN
Crostiniwith FennelSausage
3/4lb.hotItaliansausage,casings removed
3/4lb.sweetItaliansausage,casings removed
10oz.robiolacheese(cansubstitutewith taleggioorfontina)
2tsp.freshlygroundfennelseed
4Tbsp.Italianparsley,chopped Frenchbaguette,cutinto1/2”to3/4” slices
Preheatovento350°.Mixsausage, cheese,groundfennel,andItalian parsleyinabowlwithhands.Place breadslicesonbakingsheet.Topeach slicewiththesausagemix.Bakefor15 minutes.
No Time to Wait
Whatdoyoudowhenyour insurancecompanydelaysaftera hurricane?Wetakeaction!After nearlytwoyearsoflitigation,we secureda$325,000settlementfor ourclient.Whentheinsurer stalled,wetookthemtofederal court andwon!
1.SendyourPersonalInjury& SuccessioncallerstoScottVicknair: Whenyourintaketeamgetsacallfrom someoneinjuredinanaccidentordealing withestateissues,havethemgathersome basicdetailsaboutthecaller(andalso providethemwithourdirectintakeline 504-977-2044).Yourintaketeamcansend theinformationto referrals@scottvicknair.com.
2.ReferredClientSignswithScott Vicknair: Ourintaketeamwillcontactthereferred client(iftheydon’tcallusfirst),andwe’ll starttheonboardingprocess.Whenthe referredclientsigns,ourteamwillcontact yourfirmandletyouknow.Asalways,we willmakeyoutheHEROintheeyesofthe clientthroughoutthecase
3.WeHandletheirLegalIssueand MakeYoutheHERO: ScottVicknairwillensuretheclientknows thatthereferringlawfirm(YOU)are playingasignificantroleinhelpingthem byconnectingthemtotherightattorney andrestoringtheirpeaceofmind.Wewill keepyouinvolvedthroughoutthecase, andtelltheclientiftheyeverhavelegal issuestocontactyourfirmfirst.
relationshipswithclients.One waytodothisisbysurprising clientswiththoughtful, unexpected,“random”gifts. Randomgiftsbreakthe transactionalnatureofbusiness interactions,transformingthem intomeaningful,personal exchanges Awell-timedgiftcan makeclientsfeelappreciated andvaluedbeyondjustthe serviceyourclinicprovides This unexpectedgesturecanevoke positiveemotions,creatinga memorableexperiencethat strengthenstheirconnection
withyourbrand
Giftsdon’thavetobeextravagant tohaveanimpact;it’s thoughtfulnessthatcounts.Ifyou provideyourteama$20amonth budgetforrandomhospitalitygifts, andyouhaveapatientwhojust lostafamilymemberandtoldone ofyourteammembersabouttheir loss,thatwillenablethatteam membertoindependentlydecide toactandsendthatpatienta customframeorflowerstohelp themcopewiththatloss. Thisapproachcanbuildbrand loyaltyandwillmakeeachteam memberfeelpersonally empoweredtodeliverthenext levelofservice,andyourbrandwill beseenasonethattrulycares, leavingalastingimpressionthat fosterstrustandlong-term businesssuccess