Hotel Magazine | Vol.8 No.2 2022 by Review Publishing Ltd

$10.95

Vol. 8 No. 2

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thelibrary THE LITTLE BOOK OF VALENTINO By Karen Homer

AND THEN THERE WAS FOUR MIQ officials have announced that only four facilities will remain beyond July. They are Auckland's Jet Park Hotel, Holiday Inn and Waipuna Hotel, and Christchurch's Commodore Hotel. Over 2800 staff worked at the 20 MIQ hotels that have begun the decommissioning process and for some work is still underway to find new roles either with their current employer in recommissioning the hotel or at another venue. Reinvention after MIQ is proving a challenge for some, with others making the transition back to welcoming tourists and locals seem effortless. It is all in the planning, and in this we talk to a few industry leaders about some recent projects and how they pivoted their businesses during the pandemic. Got a project you want to share? Talk to us today. We always love to know what the industry is working on, as well as upcoming news and events.

We are excited to be working with the New Zealand Artisan Awards again this year with entries open from May 11th. These awards are an incredible way to discover New Zealand's finest artisan producers. New or established, all go head-to-head to win Gold, Silver or Bronze awards in each category. Supporting local is not only great for the economy, it brings your business a unique point of difference. New Zealand's producers are at the forefront of the world for innovation and creativity. Why look overseas when we have the best in our own backyard. l

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ISSN 2423-1193 (PRINT)

CONTENT MANAGER: Caroline Boe

PUBLISHER: Tania Walters

EDITORIAL: Sophie Procter

ADMINISTRATION MANAGER: Kieran Mitchell

SENIOR DESIGNER: Raymund Sarmiento

EDITORIAL DIRECTOR: Sarah Mitchell

GRAPHIC DESIGNER: Debby Wei

EDITOR: Caitlan Mitchell

Supports:

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By Jessica Jones Own It is Jessica Jones’ personal story. A relatable one for the modern woman, wherein they are constantly told changes are the only path to happiness. Known on Instagram as The Fat Funny One, Jones hopes to help silence the voices in your head that say you are not good enough. l

THE DEVIL’S BARGAIN By Dame Stella Rimington

Written by Dame Stella Rimington, the former head of MI5, this is a tale of bribes, deception and fear. Policeman Harry Bristow once took a bribe and let unknown Igor into Britain. Fifteen years later Harry recognises Igor as the newly elected MP, and both fear what the other may do next. l

By Rebecca Nesbit

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This is the story of fashion powerhouse Valentino Garavani. The book starts in the 1950s when Valentino was still being established, and then takes us through the institution’s journey in the 70s, 80s and 90s. It is the story of how Valentino has come to be the iconic name we know today. l

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Hotel is published bi-monthly under license. Please direct all enquiries and correspondence to Hotel. The opinions and material published in this edition of Hotel are not necessarily those of the publishers unless specifically stated. All material appearing in Hotel is copyright and may only be reproduced with the consent of the publisher. Copyright 2022.

Extinction rates are at an all-time high, and while humans might not be getting on a literal Ark, the Earth's animals feel like they are. Society is forced to pick and choose between which of the 8.7 million species deserve conservation and which do not. Rebecca Nesbit dives into the debate of how we choose what to conserve and what is happening to the wonderful species of this planet. l

Commercial & Hospitality Specialists

Refit - Refresh - Revive Embrace the return of tourism After two years of solitude, we are welcoming the world back to Aotearoa. Hotels have been overworked or underused in the interim, providing an opportunity to rethink hospitality. With one of the most diverse product ranges in the industry, we guarantee designers and architects huge scope for design selection. From high-performance fabrics to bespoke prints our exclusive portfolio offers fit for purpose solutions to suit all commercial environments. Contact our Commercial team to discuss your requirements - commercial@jamesdunloptextiles.com

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Peter-Ray Moroney, owner and manager of Browns Boutique Hotel, is a man of many talents.

B Peter-Ray Moroney OWNER & MANGAER, BROWNS BOUTIQUE

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efore settling down as a hotel owner in Queenstown, Peter-Ray explored many different job titles and professions as a hotel manager, professional firefighter, real estate company owner, licensed auctioneer, and personal trainer. Returning to Hospitality in 2015, he has been immersed in the promotion and management of Browns Boutique Hotel with the assistance of his daughter Danielle who has an extensive background in Corporate and International Travel. Browns Boutique Hotel’s point of difference is that it delivers personalized hotel customer service as

Peter-Ray and his family live on-site. They are often seen baking, gardening, or sharing a glass of Pinot with their guests in front of the open fire. “That’s when I’m not lucky enough to be off hunting or spearfishing,” said PeterRay. The pandemic has significantly impacted the hospitality industry worldwide. With border closures and lockdown restrictions, there was a considerable decrease in travellers from overseas. Originally a haven in Queenstown for European and American Travellers and Honeymooners, Browns Boutique Hotel has shifted its target audience to focus more on the domestic market and

increase its local exposure via social media. “Covid enabled us to focus more on our social media profile, which was virtually non-existent before, and now I enjoy entertaining influencers and posting interesting things about Queenstown on Facebook and Instagram that circulate all over the world.” Peter-Ray believes that their guest profile has not changed throughout the pandemic, only the country of origin. The hotel still primarily caters to couples aged 40 years and older who love travel, tramping, skiing, and romance in the understated comfort of the Browns and an occasional splash of

young Honeymoon couples. In the future, when borders reopen and some form of normality returns, PeterRay hopes to continue welcoming back all the domestic guests that took the time to discover and support their lovely little hotel during the pandemic. The last couple of years have been difficult for Browns Boutique hotel. Therefore, Peter-Ray is very grateful for the genuine guests that visited them over that period. “I take my hat off to the Kiwis from all over New Zealand who have taken the opportunity to visit Queenstown and to discover for themselves what a fantastic gem we have here hiding in the amazing South.” l Vol 8. No. 2

projectinsight

HERITAGE CARPETS Hotel Magazine spoke with Umesh Dayal, founder of Heritage Carpets, about their journey during lockdown and how they pivoted their business through the pandemic.

ayal combines an understanding of the commercial property market from years in property and asset management with over a decade of experience in the carpet industry; he is passionate about carpets and a champion for eco-flooring solutions and personal customer service. Heritage Carpets is a New Zealand owned and operated company offering premium commercial carpet solutions in New Zealand. Centred around style and value with a positive, conscious approach, the company is an exclusive importer and distributor for sustainable European brands modulyss and Tretford and USA industry leaders Bentley Mills LA. Working directly with specifiers, including interior designers, architects and commercial buyers, Heritage Carpets supplies standard product ranges, colour customisation of existing designs, and bespoke carpets and rugs. To provide more cost-effective alternatives for carpets and rugs suited for multi-residential developments, the company collaborates with partners in Singapore. Heritage carpets offers products and services across all commercial sectors and multi-residential projects, with some high Vol 8. No. 2

projectinsight

“We get to bring the best our international brands have to offer, with their years of expertise and industry leadership, and tailor the product suite to the needs of New Zealand.” 8

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end residential. Throughout the lockdown, Heritage Carpets had the opportunity to work on dozens of projects, many of which included creating exciting custom rugs. Recently Heritage Carpets provided a Tretford custom colour rug design for Sudima Queenstown Five Mile hotel with JCY Architects and NW Studio, and fully customised rugs for the entry foyer of the Holiday Inn Queenstown for Plus Architecture. “For Holiday Inn, the round rug in the fire-side setting was designed to complement the design palette and to add texture to an interior that otherwise features clean lines and smooth surfaces,” said Umesh Dayal from Heritage Carpets. “The second, darker rug represents the mountain landscape on an autumn evening. Dark browns and rusty tones refer in an abstract way to the burnt tussock hillsides, while pink and blue represent the sky at dusk. The charcoal “shadows” connect to the fire-side rug across the same space.” Like almost all businesses, the pandemic has had a heavy impact on Heritage Carpet’s business model, pushing it to undergo a digital transformation. A website refresh better represents the business values, partner brands and products to make information more readily accessible to clients as the team worked from home and communications shifted more to online. Showing textiles digitally has it’s challenges of course; to overcome this hurdle, Heritage Carpets sent out smaller samples to designers working from home that were both more environmentally friendly, and of a scale designers could more easily have in the home office. One of Heritage Carpet’s point of difference is that it is a kiwiowned business. “This is a strength for us, as we don’t have to follow suit and are nimble enough to be able to respond to our market’s changing needs and work styles quickly and with relative ease,” explained Dayal. “We get to bring the best our international brands have to offer, with their decades of expertise and industry leadership, and tailor the product suite to the needs of New Zealand.” Pandemic restrictions have held the team back from meeting with clients. As a business founded on the strength of its relationships and ongoing onsite service, this pushed Heritage Carpets to step up its digital collaboration and turn its focus to shipping. The hospitality and residential sectors have become significant parts of the business as demand for a high-standard alternative to the status quo rises. To see how Heritage Carpets can transform your space, email office@heritagecarpets.co.nz or call +64 09 3620425. l Vol 8. No. 2

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projectinsight

Euan Armstrong DIRECTOR, FURNZ

FURNZ GROUP Furnz Group is an Auckland-based interior design and procurement company specialising in leading hotels, retirement groups, boutique properties and other independent accommodations across New Zealand, Australia, and the Pacific Islands. With over two decades of experience, it provides unrivalled luxury styling to its portfolio of clients.

ccording to Euan Armstrong , Director at Furnz, the company’s point of difference is its considered understanding of clients’ commercial requirements. Combined with luxury styling, Furnz consistently creates a guest experience that exceeds expectations in its projects. The company was met with its busiest month between March and December 2021. The team designed, procured, and installed seven projects: Quest Mt Eden, Quest Takapuna, Wyndham Gardens Christchurch, Sudima Five Mile Hotel Queenstown, Quest Queenstown, Tamahere Country Club and Ratanui Lodge Nelson.

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Vol 8. No. 2

projectinsight

“The fact that we completed this many projects to such a high standard in uncertain times was a real win for us,” said Armstrong. The Ratanui Lodge in Nelson underwent the most significant transformation. The reception and bar area was converted to an extensive highend space featuring a bespoke tiled bar, redesigned floor layout and generous seating to complement an open fireplace. Meanwhile, the guestrooms were fitted with custom-made joinery, new furniture, and locally sourced artwork with a fresh colour palette reflecting the Nelson landscape. The bathrooms were also updated with new vanities and mirrors. With the expertise of the Furnz team, Ratanui Lodge was revamped from a somewhat dated and tired-looking lodge into an enviable, sought-after getaway retreat. Despite the success of the projects, the company was still met with its hurdles, facing many problems with shipping, freight, and supply. “When we sourced product for Ratanui Lodge, we were working to a tight time frame and were constrained by what suppliers had in stock in New Zealand,” said Armstrong. “We had product available in Auckland but could not get it out of the city as we entered Alert Level 4. Even when we went down a level, it took up to a week for couriers to even pick up from suppliers. A usual five-to-seven-day delivery to Queenstown was taking over three weeks.” The biggest challenge during this time was working and installing projects remotely. According to Armstrong, when installing projects, Furnz would usually send a team to the site to supervise and ensure every part of the process is seamless. However, lockdown restrictions made this impossible. “To resolve this issue, we had to call in some big favours from our network to be our eyes and ears on-site.” The pandemic has heavily impacted the way businesses operate and pushed many to evolve and adapt in different ways. Furnz has now shifted its focus to marketing and its point of difference, as the company develops its processes to find better and improved solutions suited to the new environment. l

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GUEST SELECT Now in over

Motels and counting... That’s right, over 931 Motels and Hotels in New Zealand have embraced Guest Select. What is Guest Select? It’s a Sky decoder in every room with access to over 50 channels, it brings Kiwis the most amazing experience and we know your guests will love it too.

How Guest Select could benefit your business · · · ·

Show the channels your guests are used to watching at home Increase guest satisfaction Create a competitive advantage Generate repeat business and improve occupancy levels

We continue to receive great feedback from our growing Guest Select operators who have made the move, with comments like: “They simply love the variety of channels” “It makes for happy guests” “Great to be able to give guests what they have at home” Call us today on 0800 759 333 or visit skybusiness.co.nz and let your guests enjoy the fantastic mix of sport, movies, news and entertainment channels.

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Vol 8. No. 2

realestate

PREMIUM WATERFRONT MOTEL in Taupo, New Zealand One of Taupō’s leading motel businesses – operating from high-end boutique premises with unobstructed waterfront views directly over Lake Taupō - has been placed on the market for sale.

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“B

oulevard Waters motel is located approximately 2km from Taupō’s central hospitality precinct and comprises 10 premium accommodation suites. Constructed in the mid-1990s, Boulevard Waters’ suites are spread across the three storeys – and all have uninterrupted views of Lake Taupō. The four ground-floor units at Boulevard Waters all have grassed courtyards, while the upper-level suites have balconies. Room configurations range from family units sleeping up to five people, through to the two penthouse deluxe suites sleeping two people. Nightly rates

at Boulevard Waters range from $199$349, with various add-on packages available too. Meanwhile, the owner/manager’s accommodation comprises a threebedroom and two-bathroom dwelling with its own private courtyard space for entertaining. The motel sits on some 1,136 square metres (more or less) of land. Interior décor at Boulevard Waters has been thoughtfully designed to give a boutique Kiwiana feel, and all units have been extensively refurbished throughout. All rooms feature king-size beds, inroom spas, air conditioning, under-floor central heating, and kitchen amenities. The business chattels are included in the

sale package. The quality of rooms within Boulevard Waters attracts both leisure and corporate clientele, and the property was painted inside and outside in 2016. The motel has strong appeal to both domestic and international markets with consistently high review scores across several customer review platforms, and loyal repeat guests. Due to a boost in domestic travellers, the business has remained relatively immune from the downturn in international visitor numbers resulting from New Zealand’s border closures in response to the COVID-19 pandemic. The property’s attraction is enhanced by having access down a long driveway

which limits the amount of road noise and consequently creates a peaceful guest environment as well as a safe parking area for 11 vehicles, where guests can comfortably load and unload travelling gear from their cars. The Boulevard Waters going concern motel business at 215 Lake Terrace in Taupō is being jointly marketed for sale for $1.2million + GST (if any) through Bayleys Auckland and Bayleys Napier. Bayleys’ national director hotels, tourism and leisure Wayne Keene and Bayleys Napier hotels, tourism and leisure broker Brent Hannah say the current Boulevard Waters business owners have built up the accommodation provider to a level that can sustain a full-time management structure while simultaneously offering attractive returns to shareholders. Alternatively, a couple could take on the day-to-day running of the business, say Keene and Hannah. The Boulevard Waters business has a lease running

through to 2051 to operate from the premises. Consistently high occupancy levels over the majority of the past five years have enabled the business to increase its average rates by 25 percent during that time, with room to increase that further once international tourists return. A bore provides thermally-heated water for use throughout the Boulevard Waters complex – including the relaxing outdoor in-ground thermal pool. Keene and Hannah say the Boulevard Waters business is being sold with a solid number of forward bookings. The accommodation business generates additional guest revenue by offering continental breakfast. Boulevard Waters operates its own websites for direct guest bookings and is also listed with accommodation websites Agoda, Trivago, Booking.com, and Expedia.” For more information, visit bayleys.co.nz/1693618

SALE DETAILS

CONTACT

Asking price $1,200,000 + GST (if any)

Wayne Keene +64 21 666 991 wayne.keene@bayleys.co.nz BAYLEYS REAL ESTATE LTD, AUCKLAND CENTRAL, LICENSED UNDER THE REA ACT 2008

Brent Hannah +64 21 359 678 brent.hannah@bayleys.co.nz EASTERN REALTY LTD, BAYLEYS, LICENSED UNDER THE REA ACT 2008

Vol 8. No. 2

realestate

THERMAL LODGE

offers hot opportunity

The land, buildings and business operating as a luxury thermal spa motel in the central North Island tourism magnet of Taupō, New Zealand have been placed on the market for sale.

“B

aycrest Thermal Lodge is located on an elevated site one block back from Lake Taupō, and some 1.6 kilometres from Taupō’s central hospitality precinct. “The well-established accommodation provider’s room inventory comprises 16 accommodation apartments configured between large king-size studio suites and one-bedroom units. All ground floor units have natural self-filling thermal hot tubs nestled in their own private outdoor courtyard spaces. Constructed in a U-shaped format around a central guest car parking area, the Baycrest Thermal Lodge units are spread over two storeys in three separate blocks. Operating at a 4.5-5-star standard, Baycrest Thermal Lodge enjoys very healthy room rates year-round. The size of the Baycrest Thermal Lodge buildings and its high-profile site near the intersection with the busy Lake Terrace arterial route, ensure the business is easy

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to find for incoming guests, while also making it extremely easy to drive into Taupō’s central business district. Within the property, the upstairs owner/ manager’s accommodation comprises a three-bedroom residence with extensive views over Lake Taupō and the mountains beyond. The motel sits on some 1.892 square metres (more or less) of land. The luxury Baycrest Thermal Lodge land, buildings and going concern accommodation business at 79 Mere Road in Taupō are being marketed for sale on application through Bayleys Auckland. Bayleys’ national director hotels, tourism and leisure Wayne Keene and Bayleys Napier hotels, tourism and leisure salesperson Brent Hannah say the Baycrest Thermal Lodge offering would appeal to a wide buyer audience – from property investors looking to maintain a management structure or to more ‘hands-on’ business operators looking for a prosperous opportunity to step into that role themselves.

“Despite the last two years of COVID-19 disruptions with lockdowns and travel restrictions, the Baycrest Thermal Lodge business has continued to grow, and is recognised as one of the best properties in Taupō’s motel sector,” says Keene. “Consistent occupancy levels over the majority of the past five years have enabled the business to increase its rates during that time.” Keene and Hannah say the Baycrest Thermal Lodge’s solid profile within multiple internet booking systems has ensured a strong forward booking calendar – which would automatically be passed onto the new owner. A relaxing Cabana room adjoins the in-ground geothermally heated swimming pool with a water temperature ranging between 28-37 degrees Celsius. The property has been subjected to significant capital investment over the last three years with refurbishing of the rooms and external property maintenance to keep appearances at high standards. As a boutique accommodation provider, most of the Baycrest Thermal Lodge’s bookings come through the domestic and free independent traveller sectors.” For more information visit, bayleys.co.nz/2801950 SALE DETAILS Price on Application CONTACT Wayne Keene +64 21 666 991 wayne.keene@bayleys.co.nz BAYLEYS REAL ESTATE LTD, AUCKLAND CENTRAL, LICENSED UNDER THE REA ACT 2008

Brent Hannah +64 21 359 678 brent.hannah@bayleys.co.nz EASTERN REALTY LTD, BAYLEYS, LICENSED UNDER THE REA ACT 2008

CONTACT Wayne Keene +64 21 666 991 wayne.keene@bayleys.co.nz BAYLEYS REAL ESTATE LTD, AUCKLAND CENTRAL, LICENSED UNDER THE REA ACT 2008

Brent Hannah +64 21 359 678 brent.hannah@bayleys.co.nz EASTERN REALTY LTD, BAYLEYS, LICENSED UNDER THE REA ACT 2008

OUT NOW

Bayleys’ first edition of Hotels, Tourism & Leisure for 2022 is out now, blending intelligent industry insights with hotels, motels, accommodation, tourism and leisure opportunities for sale throughout New Zealand. Underpinned by our local and national sales team, we connect the best buyers and sellers, to deliver altogether better results every time.

A LT O G E T H E R B E T T E R

In this issue, we look at why there are better days ahead for New Zealand’s hotels, tourism and leisure sector as the country reopens to the world and why Auckland has the opportunity to refocus on visitor accommodation with the return of tourists to our shores. Read it now at bayleys.co.nz/hotelsandtourism LICENSED UNDER THE REA ACT 2008

Residential / Commercial / Rural / Property Services

one less bottle. Consumers are demanding an end to single use plastics in the hospitality industry and our 100% soap free, coconut based conditioning shampoo bars allow you to give them just what they are after - premium body care products that are not only kind on the environment but kind on hair and skin as well.

For samples or pricing please contact your nearest Health Pak distributor, or contact us directly: ph: 09 579 6268 email: sales@healthpak.co.nz www.healthpak.co.nz

productshowcase

TE WAI TE WAI ‘The Water’ is New Zealand’s hydrating fine-mist facial spray that is winning both awards on the international stage and achieving acclaim with consumers around the world. TE WAI captures a unique expression of New Zealand and includes five native extracts, Kawakawa, Manuka, Kowhai, Mamaku, and Pohutukawa, infused in pure New Zealand water. As the country opens up to international visitors, a hydrating facial spray is a must-have for travellers and is an ideal gift from New Zealand. Suitable for all skin types, TE WAI’s facial spray is immensely refreshing, providing an additional boost of hydration which helps to nourish and cool your skin. It’s also great for setting makeup and using it throughout the day when you need a pick-me-up. TE WAI’s unique botanicals combine with the world’s cleanest fresh water to create a little magic for your skin. Created and made in New Zealand, TE WAI provides a hydrating remedy to our modern environments and lifestyles. For more information, visit www.tewai.co.nz

Tony’s Chocolonely Tony’s Chocolonely have a bold mission to make 100 percent slave free the norm in chocolate. Launched in New Zealand in late 2020, the B-corp certified ethical Fair-trade chocolate has been embraced by Kiwis and Tony’s Chocolonely can now be found on the shelves at Farro Fresh and select New World, Four Square and Countdown stores around the country as well as smaller gift and boutique stores. The Tony’s Chocolonely Festive (Christmas) bars were introduced in 2021 and sold out within weeks, as did the Egg-stra Special Chocolate Eggs. Keep an eye out for more exciting seasonal ranges including Halloween and Christmas 2022. The Tony’s Chocolonely core range includes seven 180g bars: Milk chocolate caramel sea salt 32 percent, Milk chocolate 32 percent, Milk chocolate hazelnut 32 percent, White chocolate raspberry popping candy 28 percent, Dark Milk Pretzel Toffee 42 percent, Extra dark chocolate 70 percent (dairy free) and Dark chocolate almond sea salt 51 percent (dairy free). Tony’s Chocolonely is distributed by Nick Brown and Becs Caughey from Cook & Nelson. For trade enquiries please contact Becs Caughey on Rebecca@cookandnelson.com or 021886024. Minimum Order Quantity: six cases of 15 x 180g bars - whole cases can be mixed across SKUs. Order details: Order by 10am weekdays for delivery next weekday Auckland, 1-2 days North Island, 2-3 days South Island. For more information, visit www.cookandnelson.com or wwwtonyschocolonely.com.

ESSENTIALLY TAMARA Essentially Tamara is home-grown company on the beautiful Whangaparaoa Peninsula who specialise in handmaking premium shower bombs. A shower bomb elevates a perfunctory shower into a spa experience where guests can re-centre themselves and step out of the shower revitalised and relaxed. Just unwrap the elegant lotus-shaped tablet and place the flat surface on the shower floor. The water and steam will activate the shower bomb and as it slowly dissolves in the water it releases wonderful fragrances into the steamy air of this newly created sanctuary. The shower is now the perfect place to unwind and relax. As well as being passionate about their products, the brand is also passionate about protecting the environment. All their ingredients are environmentally friendly, cruelty-free, vegan-friendly and are safe to use on any shower surface. For more information on shower bombs please contact hello@essentiallytamara.co.nz or visit their website at www.essentiallytamara.co.nz to request wholesale pricing.

Vol 8. No. 2

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February/March 2022

I 31

techbyte

EMPLOYERS AND BUSINESSES URGED TO ACT NOW TO PROTECT KIWIS FROM POOR AIR QUALITY With new research revealing four out of five Kiwis believe they are at risk of being exposed to COVID-19 and other airborne viruses in workplaces, Rentokil Initial has today urged businesses to implement air hygiene practices to safeguard their employees and customers and help with the return to normal post COVID-19.

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“P

oor indoor air quality is responsible for 3.8 million premature deaths globally, and with most urban dwellers spending 90 percent of their time indoors, either at home, at work or in an educational facility, adopting strategies to improve air quality within low ventilation areas is crucial in making these spaces safer. Rentokil Initial New Zealand Managing Director, Craig Wilson said despite a global understanding that crosscontamination of airborne viruses and diseases is nearly 20 times more likely indoors than out, most New Zealand employers and institutions have no formal air hygiene practices in place or guidelines to follow. “The reality is that most Kiwis feel at risk of being exposed to COVID-19 in indoor environments, and with good reason. Making indoor environments safer through proper air hygiene strategies is critical to making our communities feel safe whilst undertaking

essential activities, whether that’s going to work, school, or buying groceries,” noted Wilson. “The pandemic has brought to light the extent of the indoor air quality crisis across the globe. New Zealand has a unique opportunity to do what other countries have been unable to do, and act now to protect their customers, patients, and employees from the well-

documented risks of poor indoor air quality. “Having a 360-degree hygiene solution in place can go a long way in protecting businesses’ bottom lines by preventing many of the negative impacts on employees and workplaces caused by virus transmission.”

KIWIS WANT ACTION ON IMPROVED AIR HYGIENE

Recently commissioned research by Rentokil Initial shows almost three quarters of Kiwis (72 percent) agree that it should be mandatory to have an air hygiene protocol at New Zealand aged care, medical and hospital environments. Furthermore, over half of Kiwis (56 percent) believe that businesses and organisations should be doing more to protect customers and staff from the airborne transmission risk of the COVID-19 variants, with 65 percent saying they would be more comfortable being in a shared workplace if there was an air hygiene protocol in place. “Rentokil Initial offers a range of world-class air purification products suitable for different environments and price needs; and to meet varying levels of air quality risks,” Wilson explained. “Not all air purifiers are created alike, and Rentokil’s technicians will work with you to match the right purifier with the area of the room and the level of risk. In high-risk environments, such as aged- care and medical facilities, our VIRUSKILLER purifier combines a HEPA filter with an activated carbon filter and UV-C sterilization, offering 99.9999% efficacy against COVID-19 and other airborne pathogens.” Business and institutions need clear guidelines on air quality Kiwis identified shopping centres, educational facilities, workplaces, aged care facilities, and medical practices as the most at-risk venues for airborne transmission of COVID-19 and other viruses. University of Technology Sydney Emeritus Professor, Bruce Milthorpe, echoes this sentiment and believes indoor environments including workplaces, aged care facilities and educational institutions should have clear guidelines in place to improve

ventilation. “Research shows that aerosol transmission in places of low ventilation, such as hotels, aged care facilities, and medical practices, is the likely cause of current transmission. This is because poor ventilation means aerosols remain for a long time after the person has left,” said Milthorpe. “It’s time to prioritise the reduction of aerosol transmission within these highly frequented indoor venues to end lockdown. Innovative solutions with proven credentials are a crucial step in helping restore consumer confidence and paving the way to our new normal.” Wilson said Rentokil initial is proud to bring businesses world-class and proven solutions to help address these concerns, but more needs to be done to realise its full potential. “Crucial to long-term, effective change against air quality risks, are regulatory reforms, government commitments to improve air quality standards and clear air hygiene guidelines to keep our communities safe. “We want to work hand-in-hand with the government and leaders in

every industry impacted by airborne transmission of viruses to create a real change that will safeguard our businesses, key industries and institutions, and most importantly the health and safety of our workers, children and vulnerable people.” VIRUSKILLER is available to businesses and consumers in the Australian and New Zealand market now. Rentokil Initial recommends a 360-degree hygiene approach by businesses to reduce the risk of transmission of potentially harmful pathogens and viruses – including a hand, surface and air hygiene protocol.” l

Vol 8. No. 2

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COFFEE SUPREME A Supreme cup of coffee is one you can trust, for flavour and care. Coffee Supreme ensures that everyone is looked after right along the way — from the growers of great coffee to those who enjoy it.

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or them, this means putting in the hard yards to build lasting relationships with the people who provide Supreme with the quality of coffee New Zealanders know and love. It’s coffee that roasts beautifully and is rich in flavour and history. It’s a better experience, from cafe counters to kitchen benches, built on quality, trust and a thirst for improvement. “The defining features of a great roast are sweetness, body and acidity,” said Fraser Lovell. Lovell began working at Coffee Supreme 16 years ago and has been in the coffee industry for 24 years. He’s learnt all the ins and outs over the years and has worked as a barista, technician,

roaster and coffee buyer. Lovell’s journey started in wild, wet and windy Wellington as a cycle courier. He then began searching for a new job that was warmer and offered free coffee. “This was back in the halcyon days of the late nineties as the coffee scene in Wellington was growing and long before the third wave had even crested on the horizon.” "I don't have favourites as to have to just pick one seems so unfair to the coffees as they all have distinct defining characteristics that I like to enjoy," said Lovell. Coffee Supreme understands that although coffee grows on trees, enduring environmental sustainability doesn’t. “We understand that our environment

“...We know that coffee has an environmental footprint, and proactively reducing it is our goal.”

is precious, and we need to take care of it. We know that coffee has an environmental footprint, and proactively reducing it is our goal.” They have always worked hard to source their coffee responsibly by supporting farmers and developing long term relationships with high-quality producers. One of their most recent innovative moves was swapping their packaging to paper recycling. This has meant a huge reduction of plastic used and has gained them even more glowing feedback from their customers. Coffee Supreme has also undertaken a carbon audit of the business to understand its footprint and how best to respond to it. Wherever possible

they are doing their best to choose responsibly LED building lights, Hybrid or EV vehicles, low emission coffee roasters or diverted waste streams. “This is a journey about always getting better not waiting to be perfect; it’s about taking steps in the right direction and continual improvement.” Not only do they produce delectable coffee and strive for sustainability but Coffee Supreme additionally actively contributes to a wide variety of community engagement including proudly supporting the Mental Health Foundation, the Wellington City Mission and the Common Unity Project. At origin, they have also engaged in several projects to help various coffee partners. l Vol 8. No. 2

meetthechef

MacLean Fraser EXECUTIVE CHEF, THE ARTISAN, BOLTON HOTEL

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The Artisan at the Bolton Hotel is where you can find MacLean Fraser. As the executive chef, he loves providing guests with a memorable experience and working with people that are just simply passionate about food. Fraser has recently been named as one of four new Beef + Lamb ambassadors for 2022. But if you had asked him fresh out of university what he would be doing, it might not have been cooking.

raser grew up in Taranaki in the ’80s and ’90s, moving to Wellington to attend Victoria University when he finished high school. While he had always loved cooking, it was only something he stumbled into during a gap year after completing his Bachelor of Arts. Fraser signed up for a cookery course at Massey University and never looked back. Fraser's appointment as a Beef + Lamb Ambassador is something he is incredibly excited about, especially since it is following in the footsteps of many chefs that have inspired his own career. He is looking forward to showcasing his own beef and lamb cooking techniques, alongside being part of the paddock to plate story. Especially as Fraser hates wasting food in the kitchen, particularly meat. He enjoys using the lesser-known cuts and offal when he can, while keeping things simple and approachable. When he is creating a dish, he starts with the

main ingredients and works from there, ensuring everything has a purpose and enhances the main component rather than overpowering it. This is often displayed when he uses one main protein or vegetable and cooks it multiple ways for a plate: braising, roasting, pickling, pan-frying, or in a gel or puree. Covid has brought many challenges to hospitality, and Fraser has found the past few years to be a very important time to focus on mental health and wellbeing. He emphasises the importance of drawing strength from friends and family, only focusing on the positive and things that are within your control, “don’t sweat the small stuff,” he said. Regardless of the ups and downs, the last year has provided him with the opportunity to be innovative with his menu design and rostering, while planning for the future. His restaurant refurbishment will be one of the first things to get back on track with the lowering of restrictions, along

with the return of the Chef's tasting menu which is a chance to showcase creativity and local Wellington produce. Fraser's long term goal is to be judged for the Cuisine Good Food Guide.

While Fraser is looking forward to things returning to normal, he noted that there are still numerous challenges the hospitality industry is facing. There is currently a chef shortage due to current immigration laws, with many positions previously being filled by overseas workers not being fulfilled by New Zealand staff. Fraser believes there needs to be some fundamental changes to the industry in order to attract more staff if it is to continue operating and expanding. But his advice to anyone going into the hospitality industry is to stay happy. Working for good people, not being taken advantage of and playing the long game are all things that will pay off in the future. “Turn up to work early, work hard, ask questions and you’ll go far,” he said. Finally, MacLean Fraser points out that no one can achieve anything without a great team. The people that back you are important, and he is delighted to have worked with many talented chefs in the past and present. A career highlight of his is seeing people grow and fulfil their potential. Because the people are what make things worthwhile. l

Vol 8. No. 2

column

traits of a

successful leader

Think about a company that failed, and usually, the leader sticks out in your mind.

"I Zac de Silva – Strategy and Leadership Coach of Business Changing

f you are going to be successful as a business, it will not happen unless you have a good to great leader running the show, with strong team leaders below them," according to Zac de Silva, strategy and leadership coach at Business Changing.

become clear that the best leaders share similar personal traits. "I have a 20-trait checklist that I share in my online or in-person workshops that leaders can rate themselves against – it helps determine your strengths and what you could work on improving," said de Silva.

HOW STRONG IS THE LEADERSHIP AT YOUR BUSINESS?

HERE ARE FIVE OF THOSE TRAITS IN EFFECTIVE LEADERS:

If you're a business leader or a team leader, you need to ask yourself whether your business is as successful as it could be – and if not, how much of the reason for not reaching your potential is due to your leadership? Tricky question, but pondering this can be a game-changer. In my work coaching hundreds of business owners and managers, it's

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Proactive The best leaders proactively address what needs addressing now. No sticking your head in the sand and hoping it will resolve itself! Good leaders keep a live list of all the things they are unhappy with and prioritise them, working through each one by one, no matter how challenging that might be.

“If you're a business leader or a team leader, you need to ask yourself whether your business is as successful as it could be – and if not, how much of the reason for not reaching your potential is due to your leadership?” Sadly, people will not always do what you ask them to do, so as a leader, you need to follow up to check that they did it and that the changes have had the expected and desired impact. Accountable How many people have a job description and perhaps even key performance indicators but are never held accountable to deliver what they are supposed to? I suggest it's the majority of us. The best leaders know what they are personally accountable for and their team members' responsibilities. They ensure systems are in place so people understand how they are tracking against expected performance levels. Most importantly, when people are not meeting their accountabilities, something is done about it. Culture focused Culture starts at the top. Where are you unhappy about your workplace culture? Do your people enjoy coming to work? Do they feel supported to do the best job they can every day? Having a great culture makes the job of a leader so much easier, particularly when you have to have more challenging conversations. When it's clear what the team culture is; what you will and won't accept; then

the person receiving the message will already know they are letting the team down. They'll already be aware that their performance or behaviours are not meeting company expectations or core values, making a correction that much easier. Good communicator Sharing your vision is perhaps the most crucial skill. Make sure everyone knows where your business is going. Most employees have no idea. When your team knows what you are genuinely trying to achieve, they will likely engage with the goal and try harder week to week to get to that future state. Being included in this vision makes employees feel like they are part of your business's success, rather than just an undervalued cog in the wheel. Supportive How much effort do you put into developing your managers to be better managers? Fifty percent of people leave their job because of their team leader. Managers can cause a heap of stress to the team below them. Miscommunication, unrealistic productivity targets, micromanaging, and being unavailable are among many other issues. In many cases, managers are promoted without

training, and the expectation is that they will "know", but they need to learn effective management tools. To improve your success as a leader, show your support for your managers and help develop them. How can you tell if your managers need help? Do a leadership 360 feedback or a 'skip 1-on-1', where the manager's manager does a 1-on-1 chat with a team member. Here, you can ask some great questions to ensure the manager is doing well leading their team and identify potential areas of improvement to help the team's wellbeing and success. Then, show your support and help the manager address these areas through training or other means. If you'd like to develop your leadership skills or that of your managers, check out the upcoming one-day Effective Leadership Workshops on July 28 and November 24. This workshop covers leadership styles and techniques, how to get the best from your people, the importance of good team culture and developing one, the art of prioritising and delegation, improving performance, the 20 traits of a good leader, and much more.” Find the details at www.businesschanging.com/workshops Vol 8. No. 2

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