Hotel Magazine | October/November 2018

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October/NOVEMBER 2018 • Vol. 4 No. 6

SMART FINANCE See pg 25

IS THE FUTURE OF VALET AUTONOMOUS? THE PATTERNED INTERIOR

By Greg Natale

Sarah Mitchell, Editorial Director, sarah@reviewmags.com

Earlier in the year, software company APTIV launched a fleet of cars with the ability of autonomy. These self-driving cars partnered with e-taxi company Lyft to complete paid trips. Now with over 5,000 under their belt, these self-driving cars are gaining traction. We had the pleasure of being a passenger in one of their cars, and to our surprise, there were two people in the front. A safety handler in the driver seat and an APTIV engineer in the front passenger seat. APTIV has cars across America and in Singapore, each car has sensors on the outside of the vehicle which informs the software of its surroundings. The dash had a screen which had a digital version of our surroundings exterior to the car, which allowed the car to make decisions based on what was happening. For example, another car nearby was about to cut off our vehicle abruptly, but the APTIV software correctly slowed down our vehicle allowing the other vehicle in safely.

When will autonomous cars hit Kiwi shores?

We were told an estimate of another five years, and another five after that for it to be universal. Sensors are needed not just on the car, but on main streets.

You can drive the car manually in the suburbs and off street, but when it comes to main streets, APTIV has connected sensors on pedestrian crossings, traffic lights, and other key areas.

These are called Smart Cities. “We are looking beyond connected cars and self-driving vehicles and toward a world in which vehicles are like supercomputers – capable of gathering, analysing, interpreting, integrating and sharing vast amounts of data to make mobility better than ever,” APTIV stated. “It’s a world where sensors communicate with vehicles, where vehicles communicate with one another and where they also communicate seamlessly with the environment around them and the cities they navigate through.” Essentially, APTIV is enabling a connected mobility ecosystem.

As autonomy becomes the new norm, hoteliers should look at how they can enable these vehicles in their porte-cochere and keep tabs on developments making sure that when sensors are available to be installed near them that the option is there to have them included in their facility.

Enjoy the issue.

• The average weight for a queen pillow is about 1.7 kg.

www.hotelmagazine.co.nz PUBLISHER: Tania Walters, tania@reviewmags.com ADMINISTRATION MANAGER: Kieran Mitchell, kieran@reviewmags.com EDITORIAL DIRECTOR: Sarah Mitchell, sarah@reviewmags.com CONTENT MANAGER: Ankita Singh, ankita@reviewmags.com

By Catherine Foster A display of new ways to use old materials, spaces and building, Repurposed features an inspiring array of homes that have made good use of recycled and upcycled furnishings.

From industrial to farm buildings, various areas have been converted for living and furnished appropriately with vintage and repurposed industrial fittings. Featuring over 20 homes located throughout the country, this book has a variety of ingenious solutions and design styles.

All shown to best advantage by a top architectural photographer, Repurposed has everything from repurposed container homes to army barracks, farm utility buildings, churches and urban spaces.

By Neil Beckett

• Duvets were first used in the 17th century but weren’t widely used until the mid20th century.

CHAIRMAN: Peter Mitchell, peter@reviewmags.com

REPURPOSED

1001 WINES YOU MUST TRY BEFORE YOU DIE

the numbers

• The world’s most expensive bed sheets feature 22-carat gold woven into the fabric.

Patterns can transform and enhance any space, from the big picture to the smallest vignette.

With Greg Natale’s candid stories, beautiful photography from Anson Smart and a foreword from design legend Diane von Furstenberg, The Patterned Interior sparks inspiration to bring patterns into your spaces. Natale has been featured as one of Australia’s top designers, with his bold style winning numerous awards including Interior Designer of the Year and Best Residential Interior at the Belle/Coco Republic Interior Design Awards.

EDITORIAL TEAM: Alan Higgs, alan@reviewmags.com Caitlan Mitchell, caitlan@reviewmags.com Mark Fullerton, mark@reviewmags.com Georgina McKimm, georgina@reviewmags.com Josie Adams, josie@reviewmags.com SENIOR DESIGNER: Raymund Sarmiento, raymund@reviewmags.com GRAPHIC DESIGNER: Ciaran Carroll, kez@reviewmags.com

• In 2012, two bank robbers escaped a Chicago prison after they tied bed sheets together and scaled down the 15-floor complex.

• The record for the longest amount of time without sleep is 11 days, set by a Californian student in 1964.

100% OWNED ISSN 2423-1193 Review Publishing Co Ltd

Suite 9, Level 3, 20 Augustus Tce, Parnell, Auckland PO Box 37140, Parnell, Auckland Tel (09) 304 0142 or Fax (09) 377 2794 HOTEL is published bi-monthly under license. Please direct all enquiries and correspondence to HOTEL. The opinions and material published in this edition of HOTEL are not necessarily those of the publishers unless specifically stated. All material appearing in HOTEL is copyright and may only be reproduced with the consent of the publisher. Copyright 2018.

Written by experts, 1001 Wines provides information on the best wines from countries around the globe. From Argentina to Australia, and even China, Canada, India, and Thailand – this book has recommendations for selecting incredible and diverse wines.

Evocative tasting notes, comprehensive reviews, and guidance as to when the wines will be at their best are accompanied by images of the wine labels and stunning photographs of wineries and vineyards. This is a complete guide to discovering the world’s most unique and exciting wines.

THE VINEYARDS OF CENTRAL OTAGO

By Viv Milsom A beguiling, beautiful snapshot of the history, distinction and people who made Central Otago Wine possible. The industry has grown into a major calling card for the region and New Zealand since its humble beginnings in the 1980s. These vineyards and their wineries have become thriving tourist attractions, set within a magnificent landscape. The enchanting tale of the people who risked it all to capture the Pinot dream, The Vineyards of Central Otago tells of the vineyard developers and owners, the viticulturists and winemakers.

October/NOVEMBER 2018

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OVERSUPPLY INCOMING

DEALING WITH CONTROVERSY

A Horwath HTL market report has linked a decline in Auckland’s RevPAR to a lack of events like the British & Irish Lions Tour.

RevPAR for Auckland hotels has declined by four percent from last year in the eight months ending in August.

While hotel occupancy rates of 82.6 people during this period are high in a general context, occupancy rates have decreased and are the lowest they’ve been since 2014. While there is no Lions Tour type event happening soon, there is the Americas Cup and APEC to look forward to in 2021 which will boost visitation and fill many hotels during the events.

“If we look at the past five years, most of the growth has occurred over the high season and because of major events in the shoulder and low seasons such as the World Masters Games,

Lions Tour, Soccer Under 18 World Cup,” said Wim Ruepert, director of HTL New Zealand.

However, with 41 hotel projects opening in the next five years, and a total of 3,900 new rooms announced to open by 2023, it is unlikely Auckland will be able to maintain its occupancy rates during the off-season.

For Auckland to maintain its average occupancy rate of 75 percent per year, it will need to sell close to 1.1 million room nights per year.

“History has shown us that filling rooms in the off-season is much harder than in the high season, let alone if we have 50 percent more rooms available. To absorb the increase in planned room supply, Auckland will need more major events and target emerging markets who travel off-peak.” l

HOKIANGA RESORT FOR SALE Sitting on the beachfront, one of Northland’s best-kept secrets, the four-star Copthorne Hotel and Resort Hokianga is for sale. Just three hours north of Auckland, with 33 units over three buildings, the hotel is part of The Copthorne Hotels brand, operated by Millennium Hotels since 2012.

The resort is located perfectly for guests to explore the Hokianga Harbour area, which includes forests, sand dunes, trail cycles and fishing charters. On top of the substantial accommodation offerings, the hotel also has in-house food and beverage and conference facilities.

The business is being sold by way of private negotiation through Kamal Sharma and Wayne Keene of Resort Brokers, with a new 30-year lease available for the 33 rooms as well as the restaurant, bar and conference facilities. There is also the added opportunity to generate revenue through the ten luxury five-star villas called

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The Heads, which would be operated through a management agreement between the current owner and the buyer, with income from the accommodation split between the two.

Northland’s tourism sector has been growing steadily and the north-eastern towns like Paihia and Russell aren’t the only places drawing in tourists. Last year ending July, tourists spent more than $1.1 billion in Northland, with market leaders projecting that visitors will only increase in the foreseeable future.

With a series of new initiatives in the area like the expanding cycleways and the proposed Manea Footprints in Oponini, which the government has agreed to provide $4.6 million for, the Copthorne Hotel is in an excellent position to take advantage of an influx of domestic and international visitors.

To find out more information call Kamal Sharma on 022 0515 782 or Wayne Keene on 021 666 991, or visit www.resortbrokers.co.nz. l

When Pullman Auckland announced it would host Nigel Farage for his worldwide speaking tour, it was unsurprising to hear that an activist group was going to protest the event.

To Pullman Auckland’s credit, the hotel held steady and the event went ahead as planned, despite Tamaki AntiFascist Action protesting the event, jeering and booing attendees.

“We pride ourselves on delivering quality service to all conference and event guests no matter their age, race, gender, or beliefs. We are unable to discriminate against those who wish to conduct lawful business within our property, and importantly, the hotel does not support or endorse the content or views of any speakers or events held at the hotel,” said Lucy Acott, director of marketing for Pullman Hotels and Resorts, New Zealand, Fiji and French Polynesia.

“The content provided to attendees of conferences are at the discretion of the organisers, and as such, all comments regarding conference material would be directed to the organisers. We work closely with event organisers to ensure all their needs are met which can include security services.”

InterContinental Hotels Group’s position on dealing with controversial speakers was very similar.

“IHG does not discriminate on the basis of race, religion, ethnicity or any other affiliation or personal preference.

Whether or not we agree or disagree with the viewpoints of some of our guests or customers, they are permitted in our hotel as long as their activities do not violate any laws or constitute a significant risk or potential harm to other guests or our employees,” an IHG spokesperson said.

Cordis Auckland declined to comment on the issue but stated that it judges each event on a case by case basis, with the safety of guests and staff as the paramount factor. It only takes a quick glance at recent events to see what can happen when an activist group decides it doesn’t want someone to speak. Canadian shock-jocks Lauren Southern and Stefan Molyneux were protested out of speaking engagements, firstly at council-owned venues, and then at the privately owned and operated venue, The Powerstation. It’s important for hotels to keep neutral in events like these and not succumb to external pressure, as it gets dangerous when those who provide a platform decides who can and cannot speak. l

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NEW GM FOR CITYLIFE Akash Sood has joined CityLife Auckland as the property’s new general manager. “CityLife Auckland is a hotel that has a welldeserved reputation for an excellent guest service culture.

I am looking forward to meeting our valued customers and working with the experienced CityLife team,” said Sood.

Previously general manager at CityLife Wellington for three years, Sood has over 22 years of hotel industry experience having also worked at the James Cook Hotel Grand Chancellor and Duxton Hotel Auckland.

During his time at CityLife Wellington, as well as completing his responsibilities as general manager, he also managed the hotel’s extensive refurbishments which are now nearly complete. l

PLANS FOR WHITIANGA RESORT

Resource consents have been filed for a new resort hotel in the Whitianga Waterways urban development. The hotel’s plans include 80 rooms on land and another 26 over the water, as well as a conference room for over 150 people. Previously, plans had been lodged for a fast-food outlet to be built on the location. However, local opinion was split on the

matter, with some residents arguing it would destroy the character of the town. Locals appeared to be receiving the hotel plans more warmly than the fast-food shop, believing a resort would contribute positively to the town’s atmosphere, and attract more people into Whitianga, bringing more jobs and money into the town. l

AIR NZ INVESTS IN LOUNGES Air New Zealand is investing $60 million in airport lounges throughout the country. As part of this, construction is set to begin on a much larger regional lounge in Auckland Airport. The lounge will be three times the size of the current regional lounge, now seating up to 265 customers. It will be built on the upstairs Level 1 of the domestic terminal, offering travellers views of planes taking off on the runway.

While the improved Auckland Airport lounge aims to open mid next year, refurbishments on the Wellington Airport Domestic Lounge and new lounges in Tauranga and Christchurch are also being developed. “We know there is huge demand for Air New Zealand’s network of lounges, so we’re delighted to be able to go through the process of redeveloping our regional lounges in Auckland,

BRING ON SUMMER

TIM O’HARA Head Concierge, QT Museum Wellington, Member Les Clefs d’Or New Zealand

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For most of us in this business we call ‘hospo’, the first signs that the long cold nights of winter are passing and spring is on the way is on our daily commute to work, where you notice each day the morning gets slightly lighter. This means in no time at all summer will creep up on us, and we have to make sure we are ready to hit the ground running as the high season hits.

Christchurch, Nelson and Tauranga along with our domestic lounge in Wellington to enhance the experience our customers have on the ground before they fly,” said Anita Hawthorne, general manager of customer experience, Air New Zealand. l

For us concierges, preparation is the key to making sure we have what we need to set us up and get us through the busy summer months. With a higher number of visitors, the dynamics of the city change to those of autumn and winter.

We need to make sure our teams are well manned each day and that we are up to speed with the major events happening over the season and keeping in constant contact with all our main tour operators and suppliers to make sure we have a good stock of brochures at our desks and have the knowledge of all tour excursions.

This is why each year before the summer season steps up a gear we hold our ‘Meet the Region’ tradeshow, which gives all concierges and front of house staff a chance to come along to our event and meet all the company reps and get first-hand knowledge of what’s available and help build up their network of contacts.

Knowing how our cities work throughout the year is also key to being a good concierge. Dealing with guest requests on the day and for future arrivals, we need to be aware of the happenings of when they are staying.

A restaurant may be easy to get into one month, but the next month we should know that

securing that table may just be a little harder and that bookings are now essential when the city is busy with tourists. Add the many cruise ships arriving and departing daily throughout the season into the mix and on some days the city feels like its bursting at the seams, adds to the challenge of making sure our guests get the best out of their stay with us.

Also having that local knowledge helps with those little requests like knowing where you can get the best fish and chips and what beach to sit and eat them and get a feel for that true Kiwi summer tradition.

In the middle of all this summertime fun, we have school summer holidays and the festive season thrown into the mix. This is another little challenge for us to be on top of our game. We need to know which restaurant is offering what over Christmas and New Year’s, who is open and closed over this period and what tours we can offer our guests on Christmas Day when most places are closed.

As always, we relish the challenge ahead and look forward to assisting our guests in any way we can. We are “Your Key to Everything” Let’s just hope Mother Nature plays her part and brings those long days of sunshine for us all to enjoy.” l

ASKING THE EXPERTS

New Zealand has more visitors than ever coming into the country, making it a better time than ever to have a stake in the industry. In this real estate roundtable we asked the country’s specialist tourism and hotel property brokers about getting the best return on investments, the best type of locations to invest in, and their thoughts on the current commercial real estate marketplace.

KELVYN COFFEY: COFFEYS TOURISM PROPERTY BROKERS “When looking to buy into the accommodation industry, clients usually have certain criteria in mind. Often this may include a location which appeals to them, in terms of climate or potential leisure activities such as boating. The reality though, is that most of these businesses are going to keep them busy 24/7 and allow very little time for casual leisure pursuits, particularly so in smaller operations with few staff.

The focus may be better turned towards maximising returns, relative to capital available, in other words, the most profitable operation for the money. This way, the operator is more likely to be able to afford to take the necessary breaks and enjoy some quality holidays in the location of their choice. This is quite important because leisure time should

be seen as an investment. Burnt out operators do not make the best hosts.”

Kelvyn Coffey has been selling tourism accommodation properties since 1984. His company Coffeys Tourism Property Brokers specialises in tourism accommodation sales and leasing, with brokers throughout New Zealand to help you sell, lease, buy or gain some market insights.

Phone: 0800 263339 Email: info@coffeys.co.nz Website: www.coffeys.co.nz

PETER HAMILTON: CBRE “Property returns, as with most investments, are generally linked to risk, higher risk investments attract higher returns and vice versa.

In regard to hotel investments, higher yields are often associated with properties outside of the main cities.

Furthermore, leased hotels will generate lower returns than those operated under management agreements as under a lease structure the rent is largely fixed, meaning the hotel operator is taking on a higher proportion of the business risk than the property owner when compared to a management agreement structure where the property owner takes on the majority of the business risk.

In my view, the old adage of location, location, location applies when looking for secure income returns. Hotels in strong tourist and business locations will outperform weaker locations in the long run, and that applies when assessing both the macro and micro-location of a hotel.

The hotel market is in a period of undersupply currently. There are several hotels planned to be built to satisfy the shortage of hotel rooms, however, construction costs and land values are high, creating strong barriers to entry for any new developments.

There is also unprecedented demand from investors, both locally and internationally, to acquire existing hotels however existing owners are hesitant to sell when the market is performing as well as it is currently and with minimal oversupply risk on the horizon the future looks good for these owners.”

Having provided hotel valuations for over ten years in CBRE’s offices in London, Sydney and Auckland, Peter Hamilton is an expert in investment and market advisory to hotel owners in New Zealand and across the South Pacific.

Phone: 09 359 5419 Mobile: 021 920 877 Email: peter.hamilton@cbre.co.nz

MALCOLM McCRAE: McCRAE REAL ESTATE “A central location handy to the CBD of a city is my top pick. You must consider whether the investment has been well maintained, be prepared to pay for a building report to ensure that no inferior materials have been used during construction. Check that the building complies with all local authority bylaws, check rates to council or regional council are not in arrears.

The return on investment varies in accordance with the district the investment is located. Provincial districts generally have a higher return than higher populated areas, like cities, as there is a greater opportunity for capital gain with a greater demand. Supply and demand create growth with values.

The sustainability of an investment depends on the requirement of the investor. For instance, an investor may be looking at the long-term for a Family Trust or a smaller

investor may be looking for an individual requiring short term ownership. If the investments meet their requirements, they can always be sold on at any time. To arrange finance in today’s market, financiers often require seismic reports.

Lastly, the current commercial market is very strong particularly for recently constructed buildings with high NBS ratings, creating a strong demand.”

With years of experience guiding him, Malcolm McCrae is an expert in motel leaseholds, freeholds and investments, and has extensive knowledge about buying and selling motel businesses.

Phone: 06 357 7743 Mobile: 0274 462 987 Email: malcolm@motelmover.co.nz

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SALLY EVERITT: LINK CHRISTCHURCH & SOUTH ISLAND “Before taking the big step of buying a motel there are many points to consider, one being location. Is it located in a popular area? Otherwise, what is attracting guests to stay there?

Then there’s the length of lease, how long is remaining?

What is the condition of the units and the chattels?

Maintenance and regular upgrading are also very important.

Consider how many units you want? How much is the rent?

These all have a bearing on the income as it is a large part of the expenditure.”

Sally Everitt is an experienced motel broker who has previously owned motels in Hanmer Springs and also has been involved in other aspects of tourism throughout the South Island. Therefore, she has the knowledge to guide you through the steps to owning your own motel, whether just the business or a freehold going concern.

Consider buying a motel? Contact Sally anytime: Mobile: 021 988 138 Email: sally.everitt@linkbusiness.co.nz

LINDSAY SANDES: LINK AUCKLAND, ELLERSLIE “ROI is dependent on the type of purchase – FH, FHGC or business only. In each case, a purchaser should consider location, risk factor, opportunity cost, the current status of the investment, sustainability of cash flow, managed or not and ensure they engage with their professional advisors.

With freehold investments, if the investment is land and buildings only, ensure building reports are undertaken, lease obligations have been met, determine calculation for rent reviews and all legal council requirements have been met.

With business sales, it is essential to check the sustainability of the cash flows, seasonality to determine working capital requirements and ensure all lease obligations are current.

In particular, check the lease provisions on rent review and

maintenance expectations. Consider the chattel’s condition, the life of the chattel, and when it was last replaced. Is the business dependent on leisure or corporate markets and who are your main competitors?

Demand outstrips supply in a number of key cities throughout New Zealand, and accordingly, an investor will pay more in some locations.”

Lindsay Sandes is a specialist negotiator and salesperson of hotels, motels and management right accommodation businesses.

Mobile: 021 895 940 Email: lindsay.sandes@linkbusiness.co.nz

MICHAEL OSBORNE: LINK NORTHLAND “An investor will always take into consideration the quality or condition of the asset, which includes its current state of repair and the quality of the location if it is a primary or secondary location. If the property is to remain a freehold investment or a passive asset for the investor, an investor will be interested in the history of the business and the quality of the tenant. They will also greatly consider the reputation of the management team. Other factors they will review are the current terms of the lease and the prospect for rental growth.

The value of the asset is generally determined by the rental return to the investor or business owner due to the notion that commercial property investment is not seen as an emotional purchase. We would always review the potential value-add that can be achieved for any inspector, which would involve but not be limited to current zoning, tenancy mix,

the opportunity for more space or more rooms, and whether the business can expand. For future development, a careful review of council or regional council planning rules is essential.

The current interest rate environment remains low for fixed-term deposits; therefore, quality commercial properties providing returns of six percent plus per annum, with rental growth, are still in high demand.”

Michael Osborne is the managing director at LINK Northland. He has crafted a successful career as a business broker, applying his extensive skills in sales and business management to attain the best outcomes for clients and other stakeholders.

Mobile: 027 242 6881 Email: michael.osborne@linkbusiness.co.nz

GORDON FRIDGE: LINK HAWKE’S BAY & CENTRAL PLATEAU “LINK Business is excited to announced its expansion into Hawkes Bay, Gisborne and the Central Plateau, with a new office opening in Napier, which will also incorporate Taupo, Rotorua and Whakatane areas. All these areas are showing both population and economic growth, with noticeable movement in people wanting to move away from hectic city employment to increase their lifestyle and reduce their living costs.

The economic growth across these regions will ensure there are plenty of business opportunities for new entrants into self-employment, with LINK’s expert business brokers on hand to offer a premium service.”

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Gordon Fridge and Ross Candy are the business owners of the new LINK region and have noticed a strong demand over the last number of years, particularly in the tourism accommodation sector. They are very excited about offering a very high level of knowledge and expertise in this sector.

Mobile: 022 156 9330 Email: gordon.fridge@linkbusiness.co.nz

CONOR McEVOY: RESORT BROKERS “The tourism marketplace is a very exciting and positive market to be operating in. New Zealand is leading the way in tourism and thanks to our falling dollar we are again starting to become a cheap holiday destination which will help fuel continued tourism growth. Good tourism business listings don’t last long as it’s still a sellers’ market so arguably a premium is there if owners want to take advantage of this current economy. The big question is, how long is this buyer demand going to last?

Investing in an accommodation business can offer a rewarding lifestyle, but also like anything that’s successful, it’s about working hard and smart. Most accommodation properties are built in prime locations, so while it’s good to be on the “lakefront”, you

can also do equally as well one or two streets back if you give your customers a reason to visit” Conor McEvoy is an experienced commercial real estate broker, and as a Mount Maunganui local, he is Resort Brokers’ expert in the greater Bay of Plenty region. Resort Brokers are specialists at dealing solely in the sale of accommodation businesses. If you are considering an exit strategy and would like some expert and confidential advice, feel free to contact Conor directly or your local Resort Brokers agent.

Mobile: 027 732 5867 Email: conor@resortbrokers.co.nz Website: www.resortbrokers.co.nz

NICK THOMPSON: BAYLEYS “Property will always be about location, location, location. In tourism, the location is slightly different as the key is working out where your guests are or will come from. For example, are there sports facilities, tourist attractions, shops or conference centres close by.

Following this are costs associated with the property. Is the maintenance up to date, are there any abnormal items which will increase or reduce profitability? Are the costs stable, and if not why? Is there any room for reducing costs without impacting operations?

The NZ accommodation sector has never seen such good times. Adverse world events have changed the international mindset from ‘NZ is a great place with amazing natural attractions and great friendly people, but it’s so far away’ to

How to Buy or Sell an Accommodation Business with Minimum Hassle

‘NZ is amazing and it’s so far away that it’s considered safe as well as beautiful’. The exponential increase in tourism globally and some great work by recent governments around events and getting NZ on the map has seen huge increases in demand that our market, particularly main centres, has seen over recent years.

We envisage the flow of tourism and capital will continue and will fuel some regional growth to ensure tourism remains NZ’s top export earner.” Nick Thompson is a director of hotels and tourism at Bayleys Real Estate. He has over 10 years’ experience in the property sector including valuations and sales.

Mobile: 027 600 4712 Phone: 09 309 6020 Email: nick.thompson@bayleys.co.nz

Licensed under the REAA Act 2008 mreinz

Coffeys have the knowledge and experience to help you make the right decisions. We have been selling tourism properties since 1984.

We can put you on to legal, accounting & finance professionals who know the industry.

To discuss, or obtain free market advice, contact the team at:

NZ’s ONLY nationwide company specialising exclusively in accommodation properties

Copthorne Hotel & Resort Omapere Hokianga Harbour

Brand New Lease & Management of 10 Luxury Villas

Time for an enthusiastic investor who wants to take advantage of increased cash flows with the introduction of new 5 Star inventory.

• New 30 year Lease of the hotel and the 33 rooms • New Management Agreement for the 10 villas The Copthorne Hotel & Resort enjoys the benefit of being one of the only full service hotels in Omapere.

Now with the inclusion of the new 5 star Villas, the business is set to go to another level.

Asking $1,000,000 plus GST if any Wayne Keene 021 666 991

0800 263339 info@coffeys.co.nz www.coffeys.co.nz

Kamal Sharma 022 0515 782

www.resortbrokers.co.nz October/NOVEMBER 2018

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TIME FOR REFLECTION Kelvyn Coffey, Owner, Coffeys Tourism Property Brokers As we prepare our advertising material for next year’s calendars, our “30 Years in Business” banner is about to be updated to 35 years for 2019. Where has that time gone?

Having been involved with the sale of accommodation businesses over the decades, we can look back at a number of challenges and some seemingly serious threats that the tourism and accommodation industry has faced in the past. A few come to mind in no particular order, such as; SARS, Bird Flu, Y2K bug, the Gulf War, 9/11 and the ensuing terrorism threats, the Global Financial Crisis, soaring aviation fuel prices, proposed significant travel tax increases, and the carbon footprint disincentive to long-distance air travel. There are probably more.

It seems that all of these threats and challenges have either been met and answered, or turned out to be insignificant, and so the industry continues to prosper and grow.

Currently, we face challenges such as the cost to operators of online travel agents and the significant competition from Airbnb providers.

As far as we are aware, the answers to these issues are yet to be fully determined. We sincerely believe

though, in light of the history mentioned, that such solutions will be found and expect that the industry will continue to move forward and prosper.

Here at Coffeys, we can certainly attest to the healthy state of the traveller’s accommodation business throughout most of New Zealand.

We have enjoyed record sales volumes over the past few years, in lease and freehold. For us to go well, the industry needs to be healthy and profitable. There also needs to be a good stream of enquiry from aspiring operators, keen to join one of New Zealand’s more exciting enterprises. Record tourism growth and the prospects for it to continue that way, certainly drive the interest in becoming involved in accommodation businesses. This confidence is largely shared by the major lending institutions, who are generally keen to provide the capital required. We welcome the opportunity to share our industry knowledge with anyone looking for advice, information or firstclass brokerage services to the accommodation industry.

To learn more about Coffeys Tourism Propery Brokers call 0800 263 339, email info@coffeys.co.nz or visit www.coffeys.co.nz. l

CAPITAL RAISE CREATES FURTHER MOMENTUM As the wave of baby boomers enter retirement age, the growing number of business owners in this bracket are looking to sell their businesses, followed by a new generation of younger buyers also eager to follow suit.

Leading business brokerage LINK has capitalised on this trend, and in the last 12 months has sold over 664 businesses, with a combined value in excess of $300m in Australasia alone.

With more than 50 percent of New Zealand and Australian SME’s predicted to sell in the next 15 years, LINK is well placed to take advantage of this opportunity.

Unsurprisingly, one of the leading business sales categories is the accommodation sector.

LINK’s team of accommodation specialists generated an excess of NZ$100m in accommodation sales of hotels, motels, management rights and holiday parks. From FHGCs to freehold, to business sales, LINK’s team managed numerous successful sales throughout New Zealand.

LINK has grown to become the largest business brokerage in Australasia, and one of the

largest in the world, with over 500 brokers and 28 offices internationally – including the largest business brokerage in California.

LINK continues to address and implement an expansion plan focused on the strategic acquisition of other successful business broking offices in key markets, such as Australia.

In August last year, LINK raised NZ$3.15m and is now undergoing a second private raise, with a further NZ$3.25m target to continue its acquisition focus, coupled with web and IT developments and various other growth capital initiatives, cementing its position as a leading business brokerage.

From small to large accommodation purchases or sales, LINK has the depth of experience and distribution to achieve client demands. Call LINK to initiate contact if you are considering selling your asset or purchasing an asset.

For further information contact your nearest LINK Business Broking office by visiting www. linkbusiness.co.nz or calling 0800 546 528 l

LINK Accommodation Business Sales in NZ (in the last 12 months)

$100 million

+

Deals have been done

40

+

Accommodation businesses sold

Best People, Best Brand, Best Results

12

Specialist Accommodation Brokers throughout New Zealand

18,000

+

Business buyers on LINK’s database

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Grand Mercure’s Glowing Refurb

Grand Mercure Auckland has completed refurbishments on its meeting and event spaces. The renovations are a continuation of the hotel’s rebrand from Mercure to Grand Mercure Auckland last year, a NZ$22 million project.

Attendees will notice the renovations as soon as they walk through the newly carpeted staircase with ornate brass chandelier’s hanging from above. Everything in the pre-function area radiates gold hues, from the glowing overheard lighting installation by Italian designer Aromas to the metallic flecked wall-coverings.

Throughout the rest of the rooms, a neutral colour palette of gold, taupe, dark American Oak and greys keeps everything elegant and refined.

The eight conference rooms themselves feature large picture windows presenting views of Auckland’s city and letting in plenty of natural light. Ranging from boardrooms fitting up to eight attendees to a theatre that can seat 200 people, each space has new interiors that match the sophisticated theme of the conference facilities.

With indoor and outdoor meeting areas, the Grand Mercure Auckland offers the largest event space for any hotel in the Britomart area.

“The recent refurbishment of our new space firmly establishes us as a leading inner-city venue for meetings and events. We are a great

Creating Comfort Seneca Textiles worked closely with the designers on the Grand Mercure Auckland refurbishments, helping find the right wallcoverings for the project.

“Our role is to fuse insights, creativity and imagination with exclusively sourced collections from the world’s leading fabric houses and homeware manufacturers to find best-fit solutions for the designer’s or developer’s brief,” said Seneca owner, Dayle Bygrave.

A family owned and operated business, Seneca has been helping people express themselves through design for over 25 years, importing and creating beautiful interior furnishings for Australia and New Zealand.

Seneca regularly travels to Europe to visit its suppliers and attend fairs, so it can bring back the latest in international trends and industry tips and techniques to New Zealand. Seneca’s

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collections cover every aspect of interior design, from contemporary to classic, from total innovation to traditional designs.

“Along with fabrics and wallcovering collections, our bed, accessories and bath linen ranges are a mix of the latest looks with timeless classics sourced from quality mills and manufacturers, often exclusively.”

All soft products for hotel rooms are available at Seneca, including everything from wallcoverings, upholstery, drapery, sheers, top of the bed and cushions. “Some hotels miss the comfort factor – we want to help to create the feeling that when a guest walks into their room, they think how wonderful, this is where I am spending the night.

To learn more about Seneca, please call Dayle Bygrave on 09 309 6411 or visit www.seneca. co.nz. l

location for CBD businesses, and those out of town looking for a central locale. We have a team of experts to deliver an event to enjoy and remember,” said Zac Lumsden, general manager, Grand Mercure Auckland.

Delegates can also enjoy brand new inbuilt state-of-the-art audiovisual equipment as well as complimentary Wi-Fi so they can stay connected at all times.

“Our dedicated events floor is equipped with all the latest technology and a variety of spaces that cater to all our clients’ and guests’ needs.”

The refurbishments also coincide with a new conference menu, designed by Grand Mercure’s new executive chef Daniel Na. Having previously worked as executive chef at Ostro Brasserie and Bar, Na is bringing paleo energy breakfasts, buffets featuring slow roasted Taupo sirloin and apple glazed miso pork belly, as well as sweet treats like mille-feuille to the menu.

“The recent appointment of Daniel Na has added an elevated cuisine offering from early breakfasts through to morning and afternoon teas, lunches and into the evening dining.” l

Executive Level Comfort Belgotex has a longstanding relationship with the Grand Mercure Auckland and the owners of the hotel. Working closely with the design team, Belgotex ensured the right products were used in the hotel environment to give the hotel its corporate identity and a hardwearing product that is stainproof, UV fade proof and bleach proof in the rooms, corridors and newly refurbished conference space. “It’s been a pleasure working with the owners, general manager and design team to provide the transformation of what was a tired old property, into the stunning first class, Auckland City central hotel that it is now,” said Richard Slade, sales director at Belgotex.

Over the years, Belgotex has earned a reputation for being one of the leading flooring suppliers in the hospitality industry across New Zealand and the South Pacific.

Belgotex has worked on a wealth of other hotel projects including the Grand Windsor, Skycity Grand and the Skycity Gaming

Floor, Sofitel Lighter Quay and Sofitel Wellington refurbs, Rydges Auckland and Wellington refurbs, Auckland International Airport and the anticipated Sofitel SO Hotel Auckland.

The company formerly operated under the name Irvine Flooring, but after 20 years of distributing Belgotex products, the group acquired Irvine, so the business officially changed its name to

Belgotex. One of the world’s largest privately-owned flooring conglomerates, the rebrand allows it to synergise its marketing and branding between NZ and the wider group. Belgotex believes in many cases hotels don’t put enough emphasis on the traveller, or spend enough time enhancing the design on the floor.

“There are so many standard designs that can enhance the look

and feel of a small area, at a fraction of the cost that some may expect.

It’s nice to see that the Grand Mercure Hotel has recognised the importance for comfort in the rooms and using our High-End Plush Carpet in these rooms has provided an executive level of comfort.”

For more information visit www. belgotex.co.nz, email info@belgotex. co.nz or call 0800 377 753. l

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MOBILE HOTELS

HOTEL TAX FOR TOURISTS A UK art director has argued British cities should implement a ‘hotel tax’ for tourists to help keep galleries and museums open for free. The charge for overseas visitors staying at British hotels would help support local culture.

Art-lovers pay tourist taxes in major cities including Rome and New York before purchasing expensive tickets to visit museums.

Enforcing something similar in Britain would help struggling local museums affected by funding cuts.

“A hotel tax which supports cultural infrastructure and maintaining free entry is

something I’d be very much in favour of,” said Victoria and Albert Museum director, Tristram Hunt.

“We are not thinking of charging for the national collection. It’s in the public ownership and we think that is incredibly important, that nobody should pay to access their birthright. I’m sure central government support will diminish, but we are awfully good at finding alternative sources of support and I do feel that will be our priority,” said director of Tate Modern, Frances Morris. l

CREATING THE HERITAGE EXPERIENCE

Heritage Group is offering hotels the opportunity to join its unique Heritage Collection.

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For over 20 years, Heritage has been operating in the New Zealand market, consistently providing guests with market leading accommodation, memorable dining experiences and extensive conferencing choices, alongside the exceptional service which the hotel group is known for.

The Heritage Collection has an extensive network of properties ranging across New Zealand, all the way from the Bay of Islands, Taupo, Rotorua, Gisborne down to Kaikoura and Cromwell.

Integrating transportation and hospitality, Autonomous Travel Suites offer mobile suites providing driverless transportation services between a traveller’s home and destination.

The design is maintained and operated by the Autonomous Hotel Chain and sees each compact suite equipped with basic working, sleeping and bathroom functions to enable guests to optimise on efficient travel time. An extension of conventional hotel experiences, travel suites function as a personal rental car combined with a hotel room, offering guests a new way of travelling.

Suites can be scheduled online or through a mobile app, and once confirmed, a unit is delivered to the traveller’s door and takes

Joining Heritage Hotels means operations can improve the bottom line by accessing key services offered by Heritage Hotel Management including owner liaison, central reservations and rooms division management.

Franchisees in the group are offered a core set of shared services including sales and marketing, central reservations, finance, IT, operations and human resources.

“Being part of one of New Zealand’s largest hotel chains allows member properties access to preferential agreements and services that independent properties would not qualify for or would be cost prohibitive. This reduces in-house costs and gives access to the best hospitality practices,” said Leon Mascarenhas, operations manager of the Heritage Collection.

them to an Autonomous Hotel docking facility at the destination, where the travel unit extends into a larger hotel suite. The design for these Autonomous Travel Suites was a finalist in the Radical Innovation Awards this year.

“I figured out that within a six to 10-hour travel distance this type of technology will eventually become a very competitive business,” said Autonomous Travel Suites designer, Steve Lee. The award-giving platform, Radical Innovation recognises revolutionary ideas for the hospitality industry globally and was founded by the John Hardy Group in 2007. Committed to continually improving the industry by providing funding for new concepts, the group offers clients with counsel, leadership and accountability for hospitality development projects. l

Some of Heritage Hotels’ collective agreements include property management systems, communications services, room amenities, linen and laundry, paper products, beverage, appliances, energy and insurance.

The key goal of any Heritage hotel is to create what’s known as ‘The Heritage Experience’ (T.H.E.), where all guests leave feeling uplifted and refreshed.

Whether guests are at a Heritage Collection destination to play, work, eat, or just to sleep, Heritage aims to deliver a flawless experience every time.

“Heritage’s operations team are able to partner with the property and advise them on the best practices for driving its operational efficiency and reducing costs.

Heritage’s sales and marketing team promote the property throughout New Zealand and internationally in each of the market segments to increase occupancy and yield.”

If you have either a franchise agreement or a full management agreement, as a Heritage Collection property you can be assured you will be backed by a strong brand and greater visibility than working independently.

For more information on the Heritage Collection visit www. heritagehotels.co.nz l

IN

CONVERSATION WITH

Clare Davies Capstone Hotels & Resorts

Clare Davies was grown and raised in the hospitality industry. Her family operated the Empire Hotel in Lyttleton, the Ascot Restaurant in Christchurch and many other motels, immersing her in the field from a young age and she’s been working in the industry ever since.

The first job she worked was at a wine bar, washing dishes and learning how to navigate her way around passionate and angry chefs.

Having been in the industry for 27 years now, Davies has experience working with all types of accommodation properties from backpackers, to lodges and international five-star hotels. “I loved the people and the energy that the industry has to offer. Nothing came easy, I had to work my way through the ranks and prove I was capable and then have the confidence to take opportunities when they were presented,” said Clare Davies.

Her path into the industry wasn’t always smooth sailing though. When she was younger, there were times when she struggled with the confidence to back herself to get into senior positions in a traditionally male-dominated industry. “It used to terrify me going to hotel conferences many years ago, and I couldn’t count the number of women in a room on one hand against the hundreds of delegates attending. Fortunately, this has changed a lot in the last few years.”

Davies is now managing director at Capstone Hotels & Resorts, a one hundred percent New Zealand owned hotel management and tourism distribution company. Its clients range from quality three to five-star hotels and resorts to boutique lodges and a wide range of tourism activities. “We offer full hotel operational management contracts, where we run the day-today operations and report back to owners. We also offer sales and distribution agreements to hotels for trade, OTA and C&I markets.”

Capstone’s focus is on the property’s brand and profitability as well as revenue management, ensuring the property is yielding. The staff have

extensive first-hand experience in hotel and hospitality ownership, management, sales and distribution.

Day-to-day, Davies spends most of her time working on business development, liaising with hotel owners and general managers, and of course a lot of travel and emails in between.

Capstone’s services are ideal for independently owned hotels and lodges with about 80 rooms or fewer. The team will visit your business and work through your individual property needs to see where revenue can most effectively be driven from, but also to improve the performance, profile and best practice of the property. “We are able to come into the business and work through the individual property needs to see where we can add value and drive revenue while improving the profile, performance and best practice of the property.” Capstone is currently experiencing a period of rapid growth and now works with over 17 hotels and businesses.

Davies, on the other hand, has been living in Nelson for 17 years, where Capstone is based.

Her approach to business is to work hard and deliver the results you expect yourself. “I look forward to developing the business more over the coming years and ensuring that we are continuing to add value to our hotel owners and investors.” Her advice to any newcomers in the industry is to work hard, be patient and take opportunities that may come your way. On top of that, she said don’t be afraid to talk to people in roles which are of interest and to connect with others in the industry.

For more information on Capstone Hotels & Resorts visit www.capstonehotels.co.nz or call 0274476386. l

• Full Hotel Management • Sales and Distribution Management • Hotel Operation Support • Tourism and Accommodation Consultancy Services • Northern Hemisphere Sales Support and Contracting • Yield Management and OTA and Trade Support • NZ Owned and Operated • Results Driven C O N TA C T :

C L A R E D AV I E S Managing Director P : 027 447 6386 E : clare@capstonehotels.co.nz W : capstonehotels.co.nz

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STILL MOST IMPORTANT

It’s an old adage, but a good night’s sleep is still key to keeping guests happy. The make or break factor to a great rest is, of course, comfortable beds and quality linen. This beds and linens feature will look at how despite technology changing everything else in a hotel room, a good sleep in a well-made cosy bed remains, and always will remain, the top priority for hoteliers.

MAKE OR BREAK “People come in wanting a firm bed but end up walking out with a plush one,” said Mark Elliott, owner and manager of Bed World.

He said back problems are among the most common complaints he hears from his customers.

The problem is that bed-buyers, both accommodation providers and individual consumers, don’t realise that the level of support is consistent among beds. It’s cushioning on top that makes a bed appear more or less firm.

“With a quality bed, soft is still supportive.” The terms ‘soft’ and ‘firm’ are often subjective. “A 250-pound person may describe a mattress as soft while a 125-pound person may describe the same mattress as firm,” said Robert Oexman, D.C., director of the Sleep to Live Institute.

This is good news for accommodation providers, who are in the midst of a personalisation trend and have long struggled to personalise one vital piece of hotel furniture: the bed. Elliot’s advice tells us that hotels can offer

mattress toppers to customise the sleep experience for guests.

Pocket spring mattresses are still popular, but latex mattresses and polyurethane memory foam are both excellent options. Memory foam, contrary to popular belief, bounces back to its original form every time – it banishes every imprint of the person who last slept in it, making it perfect for accommodation providers looking to give guests a fresh-bed feel each night. Latex and memory foam beds are a little more expensive but will last longer which is important for accommodation providers, as mattress turnover is high.

Old mattresses can cause more problems than back pain: they can also harbour dust mites, to which most people are sensitive. Exposure to an excessive number of dust mites causes sneezing, runny noses, coughing and asthma, all damaging to a good night’s rest. Dust mites live on human skin flakes, so beds are a buffet. Most accommodation providers will completely strip the bed each time it’s made, but a great one will invest in new mattresses every three to five years. l

TOPPER OF CHOICE Whilst you might think it’s easy for a new property to offer a great sleep experience, it is just as easy to get it wrong – keeping within a budget should not be at the cost of the quality of beds and linen on offer, beds especially last for a relatively long time and a wrong decision will be regretted for years to come.

For existing properties, it is relatively easy to ‘tart up’ beds on a tight budget to make your guests’ stay memorable in a positive way. The easiest thing to do is add a ‘pillowtop’ overlay or ‘mattress topper’.

This is separate to the mattress and will allow you to remove it to clean, air or ‘fluff’ it up. The beauty is that you will still have the advantage of a commercial bed that will last the distance, whilst providing a really comfortable sleep layer.

There are two types of pillowtop, overlay or mattress topper. At the top end is an overlay with goose feather and down fill, giving a luxurious

layer to sink into for a truly relaxing night’s sleep. The topper of choice for lodges, B&Bs and five-star hotels, guests will rave about the wonderful night’s sleep they have had.

The alternative is a topper filled with balled polyester that creates a ‘bounce back’ supportive layer, adding softness and comfort to a firm mattress. Easy to maintain, safe for those with allergies, this type of overlay is wellpriced for the middle market accommodation sector. Add a lightweight but warm boxed end quilt for your guest to sleep under, or a feather and down duvet topped off with a white or self-striped top sheet, a coloured throw and matching cushion and you will be able to give your guests the ultimate sleep experience.

To learn more about Commercial Supplies Ltd and its mattress toppers, visit www. commercialsupplies.co.nz or call 09 573 6144. l

AHEAD OF THE GAME

The linens industry has evolved a lot in the four decades since Simba Global began operating. As a textiles company that sources commercial linen, towels and other textiles of the highest quality, Simba Global is a family business that started over four decades ago. From humble beginnings, founder Anil Somaia dreamed of starting a new life in Australia.

At the start, he sold linen from the back of his car to laundries in

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Melbourne. Even then Anil knew the importance of exceptional customer service and the power of delivering on a promise.

“Our business has evolved through changing terms of trade, shifting market conditions and the emergence of disruptive new technologies over four decades, the internet being just one example,” said Hiten Somaia, group general manager technical for business at Simba Global. Another example of these changes is the Australian and New Zealand industry value chain has moved towards international supply chain integration.

Technology continues to evolve rapidly, so how does Simba build resilience to better serve clients as market conditions evolve?

“We believe that Simba Global’s appetite for change and approach to co-designed solutions will underpin our transition from being a textiles supplier to becoming a data-driven asset

management service provider.”

Hiten dreamed of being a physicist when he was young, however, his parents encouraged him to study a trade related to the family business. So he pursued physics at the University of New South Wales but majored in textile technology at the same time. In a stroke of good timing, when Hiten graduated university the family company decided to not only import textiles but also to get into manufacturing.

“In 1985, we became the newest and most modern towel and sheeting manufacturer in Australia. Newly graduated from university and having never held a spanner in my hand before that, my family entrusted me with running the entire production facility.” From there, Hiten began a lifelong pursuit of developing textiles fit for purpose and to solve problems. As Simba’s clients lean more and more towards

data-driven decision-making, the business works to continually refine and develop its services and offerings to leverage growing data analytics capabilities.

Simba’s growth strategy has seen it acquire many other textiles companies in recent years, for example, Commercial Textiles in 2014, Killarney Linen in 2015, and Tytex NZ and Texco NZ in 2016. It began six years ago when CEO Kamal Somaia challenged the management team to think about the business and its future in a more deliberate way. “We continuously identify products or services that our existing customers would love; customers that we don’t have but would love to service; and new countries and market segments where we feel our product and service offer would provide a compelling proposition.”

To learn more about Simba call 0800 289 839. l

We are Simba.

The best value durable and comfortable commercial textiles for Hotels, supported by the best customer service.

We are proud to announce that Texco and Tytex are now under the umbrella of Simba New Zealand.

Simba New Zealand brings these companies together with common values, attitudes and a shared vision of providing you an outstanding level of service. Our promise is to always provide you with exceptional value for money.

Contact us today to see how Simba New Zealand can help your business.

Call

0800 289 839 or 09 820 5302

Email

orders.nz@simba.global

Shop

www.simba.global/shop/nz

Rear 412 Rosebank Road, Avondale, Auckland, New Zealand 1026

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GOOD NIGHTS SLEEP A comfortable good night sleep is perhaps what every guest is looking for in an accommodation.

Hotel Magazine was proud to be associated with NZ Chefs National Hospitality Championships.

One of the most exciting events was the bed making competition, where Slumberzone New Zealand came forward and offered two commercial beds which were

awarded to the top two performers in the event.

The competition gave 19 participants a seven-minute deadline to make a complete queen size bed. Surprisingly, despite fast approaches, the average time taken was around 11 minutes, and some of the competitors still had to compromise tidiness for that speed.

Adding another four minutes to

make the bed tidy, it was safe to assume a 15 minute timeframe to make one queen size bed.

This analysis prompted Slumberzone to evaluate how much a hotel or motel spends in buying and dressing a bed.

Assuming a mattress life of five years and a wage rate of $20 per hour for housekeeping staff, a $1000 bed would cost $0.55 per night whereas the cost of daily dressing of the bed comes to $5 per day.

So why do hotels delay in buying new beds? The answer is that housekeeping payments are spread over a weekly basis whereas the new beds cost upfront. How about if a bed company offers a leasing option for under $1 per day and that too for an upgraded plush mattress? Would it be wise to spend an extra 45 cents to assure the comfort of your guests and transform them as your returning guests for future?

To learn more about Slumberzone call 09 2682535, email commercial@slumberzone. co.nz or visit www.slumberzone. co.nz l

COMMITTED TO COMFORT Marissa Smith is the New Zealand commercial sales co-ordinator at A.H. Beard.

Her job entails quoting and preparing proposals for major hotel and motel groups, and when she gets the time she jumps out of the office to visit her clients.

Smith joined A.H. Beard initially in the early 2000’s where she worked for five years before she left for a while to explore other avenues, but in the end, she couldn’t get away from the business and returned in 2015.

“The products speak for themselves, but we are constantly told it’s our people that make the real difference. We have a dedicated experienced team of sales and support staff who understand the unique challenges of dealing in the commercial hospitality market,” said Smith.

A.H. Beard manufactures a range of mattresses and bases designed specifically for hotel and hospitality environments.

A proudly owned family business, A.H. Beard employs over 400 people across seven manufacturing plants in Australia and New Zealand.

The company’s manufacturing process involves talking to customers to schedule manufacturing and delivery to fit their needs. Regardless

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MARISSA SMITH, NZ commercial sales co-ordinator, A.H. Beard

of whether clients need to replace two beds or 200 beds, A.H. Beard will help you to complete the project with the least amount of disruption and inconvenience to you and your guests. “We have an extensive commitment to research and development so that our beds deliver healthy and comfortable sleep.”

In addition to its own product development team, A.H. Beard also works closely with sleep professionals like Dr Carmel Harrington to make sure that its products are constantly delivering the most restful, healthy and comfortable sleep.

“It’s vital for durability and performance, that hotels use beds that are designed and built to cope with the demanding environment that they are

being used in.”

A.H. Beard offers quality assurance for all its products including the Sensitive Choice Blue Butterfly logo, which guarantees long-term protection against dust mites, mould and bacteria with its Ultrashield. All its mattresses are made using the world’s most advanced foam making technology, which is free of CO2 and other harmful chemicals, resulting in a cleaner, greener, quality foam.

Talk to A.H. Beard’s specialist commercial sales team so they can help you select the right product for your guests and budget.

For all your commercial bedding needs get in touch with Marissa Smith on 09 268 4300, call 0800 242 327 or visit www.ahbeard.co.nz l

MAKING IT EASY

LUKE BRODIE, general manager, Vendella

Leaders in importing cotton goods since 1978, the Vendella brand is now widely recognised as the benchmark of service expectations. “The success of the 100 percent family-owned and operated New Zealand business can be contributed to a few things but firstly; hard work and perseverance,” said Luke Brodie, general manager at Vendella.

“Yes, the blood, sweat and tears approach is a bit cliché, but it’s real as this company has been built on a relentless desire to improve. It is for this reason that we truly appreciate the support we have from the industry and the potential in our future.” The second pillar in Vendella’s success is the unwavering commitment to deliver outstanding customer service. The company consistently tracks its performance then refine its processes and products and as a result, Vendella is delighted to say its customers have given them a Net Promoter Score of 91/100.

The third pillar to the business’s success is that it has a strong drive within its product innovation and development team which solidifies its reputation for delivering fit-forpurpose products that exceed both customer and guest expectations.

“Our clients trust us to take care of the supply of pretty much everything in the room, which frees them up to focus on the guest experience.” Part of this innovation is to deliver on sustainability which continues to be a major force of influence in the hotel market.

Vendella has made sure it leads the charge with its environmentallyconscious initiatives. For example, the microfibre fill of Vendella’s most popular pillow is made from 22 recycled plastic bottles. The same pillow also raises funds which the company donates to Keep New Zealand Beautiful to plant native seedlings. “In the last 12 months, we’ve funded the planting of thousands of trees and recycled over 600,000 plastic bottles and as a result, we’ve been announced as a finalist for the KNZB Most Sustainable Business project for 2018.

Vendella’s understanding of the market and what’s important to accommodation proceeds has enabled the team to provide considerable success through strong and meaningful relationships with its clients. For more information about Vendella call 0800 806 335 or visit www.vendella.co.nz l

STARTS WITH

For more information contact 0800 242 327 or visit ahbeardcommercial.com Gaye Whyte NZ Commercial Account Manager 021 734 309 | gaye@ahbeard.com

Alan Hawkins NZ Commercial Account Manager 021 906 017 | alan@ahbeard.com

Marissa Smith NZ Commercial Co-ordinator 09 320 0678 | marissas@ahbeard.com October/NOVEMBER 2018

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A NEW WAVE OF VENDING Accommodation providers looking to offer guests convenience and variety throughout their stays can look into vending machines.

A far cry from the flickering, junk-foodstocked machines of old, vending machines these days are sleek and appealing to a wide range of guests.

Vending machines are a cost-effective way to provide guests with 24-hour access to not just snacks, but also entertainment and drink options. There’s a vending machine to suit almost every market, providing accommodation providers with a worry-free revenue stream. One of the more modern takes on vending is the chilled food machine. The Adimac Raffaello and Michelangelo chilled food vending machines are ideal for providing guests with chilled snacks at any hotel, motel or lodge.

For more information contact sales@generalvending.co.nz, or call 0800 111 820.

Want your product featured? Contact ankita@reviewmags.com

MINI BAR OR MINI BUFFET? The Gourmand mini pastry range is ideal for breakfast buffets and has an option for most pastry-based cuisine themes. The range contains Emma-Jane’s popular Mini Butter Croissant, a Belgian-style offering that pairs well with morning coffee deliveries. Guests looking for something sweeter can start their days with the Gourmand Mini Mixed Danish selection, which contains everything from custardbased crowns to cinnamon swirls and maple pecan plaits. The Gourmand range is available through a number of distributors. For more information, contact 0800 366 252, or email info@emmajanes.co.nz

EASY-TO-CLEAN FABRICS

FibreGuard combines high-quality, designer textiles with the latest Stain-Free Technology to give you long-lasting, low-maintenance and easy-to-clean fabrics in a wide variety of designs, fabric types and styles.

Whether ballpoint pen, coffee or red wine, common stains are easy to remove, keeping your furniture looking fresh year after year. In addition, every FibreGuard fabric is Oekotex-endorsed, certifying its production is safe, both for the environment and humans, with no harmful chemicals or finishes.

For more information contact commercialteam jamesdunloptextiles.com or visit www.jamesdunloptextiles.com

DREAM GREEN

Vendella is dedicated to increasing accommodation occupancy with their premium products. The latest is the Dream 900 pillow, which is filled with ultra-fine, nonallergenic microfibres. Each pillow is also made from 22 recycled plastic bottles, giving guests a good night’s sleep out of comfort and conscience. For every eight Dream 900 pillows sold, Vendella will fund the planting of a native seedling through their Dream Green Initiative.

For more information, visit www.vendella.co.nz.

PROGRAMMED TO CLEAN

Large facilities have both open spaces and tight corners, making cleaning them a difficult job.

The manoeuvrable T350 Stand-On Scrubber has category-leading productivity rates, exceeding 2,795 square metres per hour. The programmable Zone Settings also reduce dependence on operator set-up, so there’s no need for one specific individual to oversee the cleaning – any staff member can do it once it is set up. The T350 Stand-On Scrubber is made with operator comfort and control in mind. The optimised squeegee design and recovery system reduces the risk of accidents, and ensures soils are well removed from the floor. Using ec-H20 NanoClean technology, water consumption is also reduced, along with the disposal of cleaning detergents into the waste stream.

For more information contact 09 253 9013.

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A KILO OF CAKE

Part of Emma-Jane’s dessert log range is a classic treat, the humble tiramisu. A traditional tiramisu is a guaranteed crowdpleaser, and Emma-Jane’s recipe ensures that each one of its stunning one-kilogram dessert logs is fluffy, flavoursome perfection all the way through. Emma-Jane’s product consists of two layers of ladyfingers, soaked in coffee and drowned in mascarpone and Marsala. Perfect for buffets, cabinets, or catering large events. The dessert log range is available through a number of distributors. For more information, contact 0800 366 252, or email info@emmajanes.co.nz

COLOUR COORDINATION

Blue Night is an addition to the Feather & Down blankets range

by Fairydown. This dark navycoloured blanket is luxuriously warm, made with 50 percent duck down and 50 percent feather.

They also have plenty of design versatility and can be used as a seat covering or accessory as well as a lightweight duvet alternative.

The full colour range is made to complement Resene paints, simplifying interior decorating.

For more information visit www.commercialsupplies.co.nz, or call 09 573 6144.

HAND-CRAFTED AMBIENCE

LA Imports specialises in bringing European-style interior design concepts to New Zealand accommodation providers. The lighting offerings allows businesses to create customised lighting for spaces. Its hand-crafted pendant lighting is a great way to add ambience to a room, and create timeless elegance in your commercial space. The lighting is available in all shapes, sizes, and colours and can be made bespoke on request.

For more information, contact (09) 580 0120 or email showroom@laimports.co.nz.

STYLISH SIMPLICITY

The incredibly popular Drylife Microfibre Boxed End Quilts have three new colourways to go along with their established range.

Navy, Ruby, and Pewter are now available alongside the White, Mocha, and Granite colours. Designed for use under bedspreads and blankets, these quilts have a boxed end, meaning they will sit perfectly on all bed sizes for a neat, clean, professional finish. They are available in all sizes, from single through to a California king. Special sizes can also be made on request for non-standard bed sizes.

For more information visit www. commercialsupplies.co.nz, or call 09 573 6144.

COMFORT AND CLASS

The Arabella armchair is a classic, sophisticated chair with a hand-crafted timber base and tufting details. The feather fibre cushion is comfortable, and the seat comes with a loose cushion, offering personalised support levels and an extra degree of style. The Arabella is custom-made here in New Zealand, so accommodation providers can customise the seat to match existing designs.

For more information contact Chloe Langley on (03) 343 0876.

In a nationwide exclusive, Auckland Mobility Warehouse introduces the AMW MALETA, the worlds lightest, remote control folding Travel and Care Mobility Scooter, with no assembly required. Flight legal and cruise ship approved, the traveller can use this in the hotel, train, ship or store in the cupboard or a small car boot. Nationally available through AMW, these are the ideal tool for the new revolution of aged or discerning travellers with rental revenue capabilities. See more at www. mobilitywarehouse.co.nz or call 09 827 6699 to discuss viewing the range.

MUSIC IN THE MORNING

A FACT-DRIVEN FEEL

LIGHT AND FOLDABLE

Seneca Textiles has fused data-driven insights with creativity in their wallpaper collection. Familyowned and operated for more than a quarter of a century, Seneca is dedicated to classic yet inventive interior design, offering home textiles for any surface. Wallpapers can be the final touch that brings a room together – or the clinical finish that ruins the comfort of other furnishings. Seneca’s collections offer comforting, textured options from the traditional through to the revolutionary.

For more information call Dayle Bygrave on 09 3096411, or visit www.seneca.co.nz.

A SPLASH OF COLOUR

Flowers have added colour and ambience to accommodations for centuries. They can add a seasonal touch to a room or break up the monotony of otherwise stark design.

However, even the most perfectly-arranged bouquet isn’t perfect: the flowers wilt over time, or a guest may have an allergy. That’s why fake is sometimes the best option, as artificial flowers are pollen-free and always upright.

For more information, call 09 361 1631.

The Songbird series was engineered by an international team of award-winning audiophiles, and at its first public showing – the BDNY exhibition in New York – it was a finalist in the Product Design Awards. It’s an active Bluetooth speaker with an analogue alarm clock, delivering high-quality sound alongside tasteful style. It’s also intuitive to use, and compatible with all phones and tablets. It has two USB charging ports and a nightlight. A wonderful option for accommodation providers looking to add sophistication and functionality to a room.

For more information contact Astro Hospitality at sales@astro.net.nz, or call 0800 466 966.

SLEEP IN STYLE The Astra Bedsettee has long been one of Big Save’s Furniture’s most popular products, and it’s not going anywhere. After a disappearance from the market, the Bedsettee is available in polyurethane once again thanks to popular demand.

This comfortable three-seater couch has a hinged, innersprung mattress and a sleek, matte black exterior.

Accommodation providers will find this piece perfect for family or group rooms.

For more information contact Barry Beaumont on 029 200 5300

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FLOWERS LIVE FOREVER

Flowers have been a mainstay in hotel foyers and suites for decades.

They add a dash of colour to any hotel they’re in and can help break the monotony in what are often otherwise colourless establishments. Even more than that, flowers can influence guests’ feelings. When a guest walks into a lobby an ornate selection of flowers can set the tone perfectly and assure them that not one detail will be overlooked during their stay.

However, flowers – like all living things – die. The last thing you want a guest to see in a hotel lobby is a dying pot of orchids or flowers that no one has given any attention to in days. Hotels spend exorbitant amounts of money on flowers just to make sure that there’s a fresh

collection every day for guests to see when they arrive. But even after that spend, you’ll still have sneezing and sniffling customers who suffer from hay fever and pollen allergies. Furthermore, flowers bring in unwanted insects and other pests which no one wants to see in their hotel suite.

Fabulous Faux Flowers makes intricate flower arrangements to add a luxury touch to any hotel room. The twist is that Fabulous Faux Flowers are completely artificial.

“I dare anyone to look at my flowers and tell me they don’t look real,” said Anthony Hart, owner of Fabulous Faux Flowers.

Its flowers have all the upsides and more of natural flowers,

without any of the pollen, financial or animal drawbacks.

“What hotels spend in a week on flowers could last a whole year on these.”

Hart has a history with hotels, having worked as a chef at the luxury Savoy Hotel in London.

Since then his entrepreneurial spirit took over, running a successful antique shop and then opening the famous Havana Cigar Shop, selling to the likes of Bill Clinton and Arnold Schwarzenegger. This all culminated in his new creation Fabulous Faux Flowers. The idea for the shop began after he spotted a set of beautiful fake flowers in Europe. Four years ago, he went to China to source the flowers himself, and now the rest is history.

A display of intricate artificial flowers can make a great statement in a lobby or grand entrance. Fake floral arrangements look even more magnificent than a real floral selection as the artificial flowers can be intricately crafted in a way real flowers cannot be to make a majestic standout piece.

Improve your hotel’s look and cut down on wasted money with an artificial flower display from Fabulous Faux Flowers. To learn more about Fabulous Faux Flowers, call Tony on 09 361 1631 or 021 174 8393, or check out the store in Ponsonby. l

GETTING SUMMER READY With summer just around the corner, it’s time to make sure your property is looking the part.

Hotels often try to capture the feel of the area its in, and as another hot New Zealand summer rolls around, hotels need to account for the changing season and make sure everything thematically fits.

Light colours make a room feel fresh and airy – a cream colour suits any climate, as lighting will lend it a cool or warm feel. Dark colours – deep greys and navies – make a room feel intimate. Blues of all shades are associated with serenity.

A light periwinkle will create a cottage-like holiday feel, cooling heat and diffusing brightness without making the room feel smaller.

A guest’s comfort will depend on whether the room fits their needs when they come in from a day outdoors. l

FibreGuard combines the latest Stain Free Technology with the highest quality textiles.

Choose long lasting, low maintenance, easy clean fabrics for every eventuality.

From stain resistance to FR and UV fabrics, contact the James Dunlop Commercial team for any fabric solution. commercialteam@jamesdunloptextiles.com jamesdunloptextiles.com

Hotels, Restaurants, Weddings, Film Sets, Birthday, Flower Walls, Grass Walls. No job too big or too small FREE consultation with Anthony Call 021-174-8393 or email anthonyhartesq@yahoo.com Follow us on Instagram & Facebook 293 Ponsonby Road, Ponsonby, Auckland

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GREEN GRASS ALL YEAR ROUND Low maintenance artificial gardens and green spaces boost your site’s image and add a wow factor.

Artificial lawns are capable of withstanding high levels of wear and tear and exposure to heavy rainfall, making it suitable for highuse commercial properties.

Architects and developers value artificial turf for areas with high foot traffic or places where grass would be unaffordable to maintain.

Live grass is also time-consuming for whoever is in charge of tending it. In places like Auckland with

unpredictable weather conditions, artificial grass offers an easy solution.

Unreal Grass supplies and installs surfaces for a wide selection of commercial facilities including hotels, motels and restaurants. If your property is a sea of concrete or needs more green grass, you may want to consider converting your rooftop into a relaxing roof garden or adding grass to apartment balconies.

In many cases, hotels are not allowed to irrigate or are generally

installations and as such, artificial grasses can be used indoors just as easily for hotel carpeting, walkways, poolsides or similar uses. Available in a variety of lengths from 12mm to 50mm.

Unreal Grass is supplied by the largest artificial grass manufacturer in the world and is code compliant and certified free of chemicals and heavy metals. For more information call 027 7744 660 or email baz@unrealgroup.co.nz l

trying to cut down on water use.

Artificial grass lets hotels have perfectly green grass year-round, without the regular maintenance and expenditure. As Unreal Grass contains a certified UV Defender, you don’t have to worry about discolouration due to direct sunlight.

The use of artificial grass isn’t limited to outdoor areas either, Unreal Grass carries the relevant code compliance for indoor

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A TEXTILES DYNASTY James Dunlop can trace its lineage through a dynasty of merchants and freemen who worked near Scotland’s border with England, producing the fabrics for which the tiny country is legendary.

The company as it exists today, however, was founded in the bustling maritime port of Dunedin, New Zealand, in 1907, as a supplier of European fabrics.

More than a century later, it’s still family owned and run by the fourth generation of Dunlops but has grown into a global textile wholesaler with a focus on sustainable textiles and a standard of customer service that has won the company accolades from interior designers and international retail customers alike. Working with sustainable textile mills around the world allows the company to produce beautifully designed and innovative upholstery, drapery and wall-coverings for use in both the residential and commercial spheres.

Working alongside commercial clients to create stunning spaces is a vibrant and significant part of James Dunlop’s mission.

James Dunlop has dedicated commercial teams providing expertise and support to clients, designers and architects working on hotel and hospitality projects in New Zealand and around the world, whether it be a refurbishment or new development.

These teams are the company’s knowledge bank, providing a complete package in guiding the selection of textiles for walls, windows and furniture to ensure each is fit for purpose, meets the client brief and contributes to the design qualities of any commercial space.

Alongside its core range of textiles, James Dunlop also produces high, performance products for commercial specifications, including decorative, multi-purpose FR-One Fire Retardant Fabrics, fade-resistant UV Pro and FibreGuard, a highquality, stain-resistant fabric available in a wide range of designs and fabric types.

For more information please contact the James Dunlop commercial team on 029 771 1786, email commercialteam@ jamesdunloptextiles.com or visit www.jamesdunloptextiles.com. l

Low maintenance artificial gardens and green spaces will boost your image and add the wow factor to your guests' sense of arrival.

Hospitality Vending Machines Specialists We have a wide range of vending machines for accommodation providers who are constantly looking to provide guests convenience and variety in their accommodation rooms

We supply and install Unreal Grass surfaces for a wide selection of commercial facilities including restaurants, cafes, hotels and motels.

FOR MORE INFORMATION CONTACT US

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We service all areas of New Zealand If you have any questions about Unreal Grass or if you would like our cost and obligation FREE estimate services, please contact us.

027 774 4660 Or email Baz Woodcock, National Sales Manager at baz@unrealgroup.co.nz

Artificial Flower Arrangement, Fabulous Faux Flowers

Resene Suzie Q

Bell Basket Ceiling Pendant, Freedom Furniture

Resene Drop Dead Gorgeous

Resene Malarkey Resene Good As Gold

Madame Dakar Chair, Matisse Geometric Cushion, Quirky Bee

Apollo stool, Kelly Wearstler

Resene Quarter Moonbeam Resene Nero

Resene Karaka

Love Me Not, Juniper Design

Shannon Arcobaleno print, Seneca

inimalism and the art of stripping everything down to its core has been en vogue for the past few decades, but as with any style, there are two sides to the coin.

Maximalism was born as a reaction to minimalism. Instead of bringing everything back to its bare necessities, maximalism doubles down and adds colour, texture and interesting touches wherever possible. The motto “less is more” is thrown aside and replaced with “more is more”.

Bringing that extra pop to a hotel’s interiors is now decidedly a trend in the current design scene.

Every part of a hotel room plays a role in a maximalist theme. From bookshelves to coffee tables, to sofa pillows, every component of a hotel’s interior is just another space for a maximalist designer to fill.

Maximalist design is an assault on the senses and reflects guests’ growing appreciation for eclectic interiors.

There is no better way to show off a hotel’s

maximalist personality than featuring prints and patterns everywhere. See the Etro Shannon Arcobaleno cotton print from Seneca for example. Similar to Resene Good As Gold, the patchwork weaves together an arrangement of lively colourful yarns.

True maximalism leaves no spot untouched, and that means the flooring must look the part as well. Carpet with an exciting pattern or contrasting hue is a good start, but there is still room for more. The Apollo Stool by Kelly Wearstler, stacked with black marble like Resene Nero, has a twisting pattern making it an attention-grabbing piece in an indoor or outdoor scenario. Fit it alongside a bold carpet to create an eye-catching floor to draw people in from the bottom up.

It wouldn’t be a true maximalist room without some more bright colours or exciting silhouettes bursting their way through. The Geometric Linen Cushion Cover by Quirky Bee is a mixand-match of colour, with a particularly vibrant pink like Resene Drop Dead Gorgeous, bringing

a bit of life to its surroundings.

The Madame Dakar Chair from Matisse is another example of this, bursting with bright orange colour similar to Resene Malarkey, the armchair certainly brings a punch of energy to its surroundings.

Light is another dimension to take full advantage of in a hotel room. A piece like the Bell Basket Ceiling Pendant from Freedom Furniture, reminiscent of Resene Karaka, could light up the room in a unique way.

Maximalist objects don’t always have to be bright and colourful – sometimes it just needs to make a statement. The Love Me Not Pendant from Juniper Design isn’t overflowing with colour, but its elegant design is bound to draw guests’ attention regardless, emitting shades of light similar to Resene Quarter Moonbeam.

Last but not least, flowers can add a delicate touch to any hotel suite, bringing a form of natural maximalism. Akin to Resene Suzie Q, the artificial floral arrangement from Fabulous Faux Flowers is a prime example of this. l October/NOVEMBER 2018

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OVOLO INCHCOLM BRISBANE

Brisbane’s Ovolo Inchcolm opened in April earlier this year, but the hotel’s history goes back much further. In the 1880s the hotel was initially used as a private residence before it was repurposed into a prestigious medical practice used by accomplished physician, Dr John Thomson.

The building was constructed by JI Green & Sons and the site played an important role in the development of the area’s famed medical precinct. To this day, the building still maintains its heritage with its Art Deco styling and neo-Georgian inspired façade. Huddled away in Brisbane’s rapidly-growing Spring Hill, Ovolo Inchcolm is a new boutique hotel offering just minutes away from the Brisbane CBD. Like all Ovolo hotels, Inchcolm goes by the mantra of ‘effortless living’.

Every decision is chosen to make guests’ lives easier. There are power access points on both sides of the bed, allowing both people sleeping to charge their phones at the same time. Free self-service laundry, WiFi and minibar are all also provided to make guests feel at home. The hotel’s team is made up of around 50 staff, including personnel at the restaurant and the hotel itself. The team works to make every stay feel special, personalising every experience they get the chance to.

“What makes Ovolo Inchcolm special and all Ovolo Hotels, in general, would have to be the personal service and the staff that provide it. At Ovolo, we don’t have a member’s program, because we believe that every guest should receive the best possible service and benefits whether it is their first time staying in the hotel or the 70th,” said Dave Baswal, CFO and COO Ovolo Hotels.

A standout point of the hotel is the Salon de Co restaurant and bar.

Inspired by 1920s, 30s and 40s style, the dining space mixes the social, artistic and hospitality cultures from those decades, making for a grand space which

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wouldn’t look out of place in a movie set.

The design of the hotel was a collaborative effort between designer Matt Sheargold of Hassell Interior design and Lisa Fehily, Ovolo Hotels’ Art Curator. Their approach to the project was working to complement the existing look with elements of Ovolo’s style, rather than completely revamping the property. The aim was to create a place of wonder which intrigues guests with every turn.

A notable example of this is the Cabinet of Curiosities found within the hotel foyer at Salon de Co. The display cabinet, created by stylist Anna Roberts, shows off a seemingly random selection of trinkets and artifacts, creating an air of mystery and adventure. Despite the old-timey intricacies and influences, the hotel still offers with all the modern technology guests need and expect. Each room is fitted out with a flat-screen LED television, iPad Mini, the latest movies setup on Apple TV, and Amazon Alexa.

Being a modern hotel, Ovolo Inchcolm is committed to protecting the environment and reducing its waste. Sustainability initiatives it has introduced include replacing plastic straws with metal straws and switching the mini shampoo and body wash with bigger containers. As the hotel only launched recently, there is no urgent push for renovations on the site, but the property does plan to continuously innovate and take its offering to the next level.

As the freshest new hotel on the block, it has no trouble getting people through the doors. “Being a boutique designer hotel, with only 50 rooms, and producing a unique hotel experience we are always busy. However, the busiest peak would have to be between mid-September to mid-December, which is mainly due to the high intake of corporate travel.” Entrepreneur Girish Jhunjhnuwala is the founder and visionary mind behind Ovolo Hotels.

Since the company’s launch in 2002, Jhunjhnuwala has continuously pushed to challenge industry convention and to think outside the box.

Further across the city, Ovolo the Valley is launching later in the year at the site of the old Emporium Hotel, following an extensive makeover. l

Refresh & Revitalise

The holiday season is the busiest time for accommodation providers in New Zealand, with the average Kiwi spending over $1000 on travel during the Christmas period. The Accommodation Survey, run

by Statistics New Zealand, shows that December has seen a year-onyear increase of guest nights in December of almost 200,000 every year since 2014.

Guest nights have been steadily increasing across the board since 2014, so accommodation providers can virtually be guaranteed that room occupancy rates will be through the roof.

With this in mind, it is essential for business owners to ensure that their rooms are up to standard. While a full-scale renovation may be out of the question, there are other options to ensure that a room is refreshed and revitalised without breaking the bank.

While an accommodation facelift can seem like a daunting task, the process can be made easier by leasing the necessary equipment. Leasing allows clients to offer their customers new, upgraded and appealing accommodation without a large lump-sum payment.

Expectations around in-room technology have risen in parallel with increasingly tech-savvy guests. Digital distribution systems (the ability to connect devices and share content) and smart TVs with inbuilt Netflix, Neon or Lightbox are now must-haves, not nice-to-haves. Basic SKY on an old tube TV is not enough, with guests expecting an entertainment experience which is better than at home.

While guest rates see a significant boost in the lead-up to summer, function venues are also in high demand as end-of-year functions and conferences reach full tilt. It is important for function venues to have state-of-the-art

equipment, not only to ensure that guests have a seamless experience but also to stay ahead of the competition. Projectors, PA and microphone systems and general conference furniture are all essential to a good user experience but can often be overlooked.

While first impressions are important to guests checking into a room, what goes on behind the scenes is equally as important. Areas such as the restaurant kitchen can also benefit from an upgrade before the influx of holiday goers. Some

equipment is better suited than others to leasing, due to short lifespans – fridges, freezers and cookware are three good examples. LeasePlus will take care of the installation and ongoing service of the equipment. If the equipment breaks down or malfunctions then LeasePlus will assess the best course of action from on-site repair, to loan equipment, to complete replacement. The service also includes all equipment transport.

Leasing through a company such as LeasePlus means that equipment replacement and upgrades are paid for in low monthly payments – this frees up capital to be spent on improving other areas of the business alongside the refurbishment, and assists cash flow. With LeasePlus there are no large upfront fees on sign up, and the monthly payments can be operating expense and are fully tax deductible.

Leasing also protects a business from the risk of asset obsolescence so users can keep up to date with customer expectations. The total refit of a room with LeasePlus can be as low as $83 a month, which can have a flow-on effect and result in an extra $7,500 income per room per year.

“We equip your business to stand out from the rest – driving more business at better rates, more satisfied customers and enhanced social media rankings,” said Earl Stevens, managing director of LeasePlus. “We help create your success.”

For more information call 0800 800 325 or email sales@leaseplus.co.nz l

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THE EVOLUTION OF TV Television sets have been an essential piece of a hotel living room as long as they’ve been a mainstay in residential living rooms. What was once a big chunky box that you’d plug into the wall and then setup up an antenna for has changed dramatically. As TV sets have got slimmer and easier to fit into a room’s design, the content on the screen and how guests access it has changed as well.

Analogue TV was used for decades, but times have changed.

By December 2013, all regions of New Zealand had ceased analogue transmissions, and the only option was digital.

“We are very fortunate in the modern age to see technologies such as television grow and offer more to its viewers.

When Streamvision started business, channels were still analogue with the majority of viewers in Australia receiving signal via free to air TV antennas, and satellite dishes,” said Gregory Bassine, CEO of Streamvision.

Hotels found themselves at a

turning point. Paid television and Freeview were widely adopted, but new internet technologies created new demands from consumers. However, having a TV in every room streaming video content would take too much of a toll on the property’s bandwidth.

“While the reception methods haven’t differed greatly, the content certainly has. Digitisation of television has opened new opportunities for more channels, with a more diverse range of content.”

A solution which keeps guests entertained in the modern age

without having too much impact on the internet is IPTV. Instead of each television individually streaming content, IPTV still receives channels on a local system but instead converts them to IPTV compatible streams which are picked up in every room.

The internet bandwidth takes no hit and because movies and other content are uploaded to the local server, everything can be streamed without slowing down Wi-Fi throughout the property.

“Gone are the days of five free analogue channels on free to air, 43 channels is the new standard.

An introduction of IPTV to homes and commercial premises means an unlimited bundle of channels and services are now on offer. It is amazing the quality and diversification of information and video content now available in our industry.”

Streamvision provides IPTV services for hotels and motels, giving guests and hotel managers the chance to take control of the TV. To find out more about Streamvision’s services call 0800 664 322 or email sales@ streamvision.com.au. l

Redefining The Guest Entertainment Experience Commercial IPTV Digital Signage Screen Supply & Installation High Speed Internet Access Video on Demand 24/7 Support

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Save the DATE!

11-12 MARCH 2019

Auckland Showgrounds

INCLUDING THESE ATTENDEE DRIVE INITIATIVES

AUCKLAND HOSPITALITY IS CHANGING How will you keep up?

With new hotels opening in Auckland, changes to immigration regulations, and a perceived shortage of hospitality workers all on top of people’s minds this year, there’s no doubt the hospitality industry is facing significant changes – and challenges. Facing those challenges head-on is Auckland Institute of Studies (AIS).

At AIS, high-level programmes integrate theory, hands-on training and insights from leading industry professionals to produce graduates with real industry experience and the knowledge to provide world-class services.

This will come in handy with several new hotels opening in Auckland this year, including new hotels from Sudima and Indigo. These additions to the Auckland hospitality industry seek to claim back some of the business lost to disruptive competitors such as Airbnb and continued growth in the Auckland tourism market. While these establishments are a real win for the hotel industry, they will still need to find talented employees to join their teams and become the faces of their brands.

AIS is here to meet that demand, with skilled and experienced graduates coming through its doors every day. However, new hotels aren’t the only change taking place right now. For many hospitality providers, a significant concern is immigration, with changes to immigration laws leaving some wondering where they now stand when it comes to hiring migrants.

Study can be the difference between a pool of potential employees and visitors from overseas who are unable to work. With high-level programmes on offer, the international students at AIS become well-trained employees who are eligible to stay in the country as skilled migrants. They become a large part of the diverse workforce of which the industry should be proud and provide a solution for industry operators concerned about who they can hire.

It seems that while the industry faces some testing times, there are skilled

WE’RE READY FOR THE CHANGING HOSPITALITY INDUSTRY, ARE YOU?

The hospitality management programme at AIS definitely helped me get the role. I am now putting my study to practical use on a daily basis - Archana Kawatram, Head of Sales and Marketing for Amora Hotel and AIS Graduate

AIS students learn from industryexperienced lecturers and gain hands-on training via internships, as well as live events and a working café on campus. They are skilled, experienced and ready to work.

Graduates earn NZQA-approved hospitality qualifications at a variety of levels suited to fill the gaps in your team. See our website for the full range of programmes on offer.

Talk to us about our graduate placement and intern programmes and see how AIS students can help you Campuses in Mt Albert with live training café | Scholarships available Freephone: 0800 STUDY AIS (0800 788 392) | Email: enquiry@ais.ac.nz

www.AIS.ac.nz

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graduates ready to rise to the challenge and help hotels embrace the new.

Will you make sure you’ve got the right people on board to meet this change? Talk to AIS to discover how its graduates could become your people. Contact AIS today on 0800 788 392 or email enquiry@ais.co.nz to tap into a wealth of enthusiasm, skill and knowledge. l

BEGINNING A CAREER Southern Institute of Technology (SIT) prides itself on producing exceptional chefs, cooks and culinary artists. Cookery programmes are offered at the Invercargill and Queenstown campuses, beginning with the New Zealand Certificate in Cookery (Level 3 andLevel 4), and for those that wish to study at a more advanced level, Invercargill campus offers the New Zealand Diploma in Cookery (Advanced) with strands in Cookery.

If your focus is on customer service within the hospitality industry, the Invercargill based New Zealand Certificate in Food and Beverage Service can deliver the core skills required for anyone wanting to begin their career, or secure seasonal employment delivering hospitality services, products and experiences to customers.

One of SIT’s graduate success stories comes in the form of Ella Ritson-Jones. Having studied Cookery at Level 3, Level 4 and then undertaken Diploma-level study, she now works at the prestigious and luxurious Blanket Bay, a luxury lodge in Glenorchy, Central Otago. Speaking at SIT’s Certificate Graduation Ceremony in August, she encouraged students to make the most of the opportunities offered, something she has done all the way through her career.

Shovik Saha is a graduate of SIT’s Graduate Diploma in Hotel Management.

Studying at the picturesque Queenstown campus, Saha was impressed by the standard of learning and the tutors on his course. “All the tutors are awesome and have been great advisors. The programme was a step up in my learning and incredibly helpful towards my education surrounding New Zealand hospitality,” Saha said.

He said studying the Graduate Diploma in Hotel Management definitely helped with finding a job in the hospitality industry while in Queenstown. “I was given great exposure into New Zealand’s hospitality industry working for a year with Holiday Inn Queenstown and then stepped up to work with Novotel Queenstown Lakeside, which will boost my hospitality career. I would definitely recommend the Graduate Diploma in Hotel Management to other students who wish to further their studies in hospitality.”

Enrol today and grasp the opportunity to train in the exciting industry of hotels and hospitality.

For more information email info@sit.co.nz, visit www.sit.ac.nz or call 0800 403 337. l

SELLING TOURISM TO YOUTH

Here are some positive things that young people in New Zealand think of working in the tourism industry – it’s full of opportunities, you get to work with passionate and outgoing people, there’s variety, it’s experience-based with an ease of entry, and gives you transferable skills.

Sally Attfield Hotel Sector Manager Tourism Industry Aotearoa

But the misconceptions about the tourism industry seem to be louder.

Tourism Industry Aotearoa (TIA) and Auckland Tourism, Events and Economic Development (ATEED) recently surveyed young people across New Zealand about their ideas of careers in tourism. We’ve heard the negative answers all before – careers in tourism are underpaid, undervalued and temporary. There are limited pathways, parents don’t think it’s a good career, and tourism is an easy school subject.

We know this isn’t true, so how can we fix it?

In Auckland alone, projections

to 2021 are forecasting a 27 percent increase in the number of jobs in the sector, with an estimated 76,000 Aucklanders working in the industry within the next three years. But there are industry concerns around skills shortages, and with one in eight young people under 25 not earning or learning, we need to attract young people to our industry.

The best way we can prove that youth can have a respected, fulfilling and permanent career in tourism is to show it.

That’s why we at TIA are proud to host the New Zealand Tourism Awards, and co-host the New Zealand Hotel Industry Awards with Horwath HTL. The success stories, the pride of our nominees and their companies, the enjoyment they take from their jobs in tourism – all this is on show during the Awards, and that’s what we want to advertise.

At the recent New Zealand Tourism Awards, Kathy Guy won tourism’s most prestigious honour, the Horwath HTL Sir Jack Newman Outstanding Industry Leader Award. Ms Guy is an industry trailblazer who rose through the ranks from waitress to become one of the first female hotel general managers in New Zealand.

Earlier this year she also won

the Hotel Industry Achievement Award at the New Zealand Hotel Industry Awards. Hers is a particularly inspiring story for our young people to hear, as is the story of Front Office Manager of the Year Award winner Neil Hemraj of CityLife Auckland, who has been working towards his current role since he left school. His progression through the industry has been a fantastic example of the goals you can achieve in tourism.

But marketing tourism isn’t all glitz and glam. ATEED is working with regional partners and a steering group on a plan to attract Aucklanders into tourism careers. TIA are using the research results to provide insight on our People and Skills initiative, which is part of the Tourism 2025 goal to achieve strong and sustainable industry growth. We need to attract young people across New Zealand into the industry, and this research will also advise national industry stakeholders and employers to shape policies addressing tourism skill shortages.

At TIA we profile a lot of students working in the industry.

A lot of them say the same thing – they didn’t know the huge range of careers they could have in tourism until they joined the industry.

From finishing high school and going straight into a job in tourism, to undertaking postgraduate study and becoming a hotel manager, to creating a tourism business – there’s always a way to jump into the tourism industry that suits.

The Youth Perceptions Research was a joint project by TIA and ATEED, with funding from Tourism Industry New Zealand Trust. You can read more about the research findings on the TIA website – tia.org.nz. l

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THE CHANGING AGE OF TRAVEL

New Zealand’s population is aging. By 2031, it is estimated that 27.5 percent of the population will be between 65 and 69 years old. On top of that, elderly people are becoming more and more enticed by the prospects of travelling. Not everybody wants to retire in a rest home.

In 2003/2004, people aged 65 years or older held 21.5 percent of New Zealand’s total net worth and the group aged 55-64 held 22.8 percent. Collectively, over 44 percent of New Zealand’s wealth is held by people 55 years or older. As these New Zealanders get older they will have more time on their hands with money to spend.

Now, Stats NZ has estimated one and a half million New Zealanders are between 40-64 years old and three quarters of a million are older than 65.

So, these people have the money and enthusiasm to see more, so what’s stopping them from travelling? While a lot of elderly people have endless money and time to spend, it can be quite difficult for them to travel. They often need someone to help them get between places, and normally their family are the best people to help them. Families want to spend time with their elderly loved ones but are hesitant to visit rest homes. Travel is a chance for families to be together without going into the retirement homes at all.

Even then though, there are physical limitations holding them back. If elderly people require a mobility scooter or other mobility device, they’d normally be stopped in their tracks as electric devices with lithium batteries

exceeding 160wh are prohibited on aircraft for security reasons.

Auckland Mobility Warehouse has a series of new products which will change how people travel. Its new folding Maleta scooter and UGO Scooters of Flyby E-chairs give travellers the chance to travel across the globe with their mobility scooter. Not only are they under the regulated amount of lithium making them flight-safe, the Maleta is also self-folding and lightweight, making it easily transportable. Since they are so compact and movable there’s also the opportunity for hotels to offer mobility scooters as a service.

There’s a growing market for hotels with older travellers. For hotels to make the most of this growing demographic they need to adapt and make sure they are ready to accommodate these people. This means being wheelchair ready, having lifts and wheelchairs on-site working around the clock and available to be used.

It’s not just about meeting OSH wheelchair requirements, although that is an important factor to adhere to.

Hotels need to stay up-to-date with these technological evolutions, because if they don’t they risk alienating a large – and constantly growing – customer base.

Mobility vehicle technology is evolving quickly, and AMW is leading the charge in New Zealand with a nationwide support network.

To learn more, give David at Auckland Mobility Warehouse a call on 09 827 6699 or visit www.mobilitywarehouse.co.nz. l

Research shows that travellers are ageing

Have you made sure your accommodation property is mobility friendly?

We distribute New Zealand wide to hotels, motels, rest homes, cruises and airlines.

Our products are specially developed and are perfect for the travel and tourism sector.

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4 Puriri St, New Lynn, Auckland 0600

October/NOVEMBER 2018

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www.ServiceIQ.org.nz

0800 863 693

Please call ServiceIQ now to find out how your hospitality business can go to the next level with one small step. With ServiceIQ it could even be free.

The difference comes down to three words and one simple and effective concept: on-job training.

It’s the difference between just doing the job and doing it brilliantly. So brilliantly in fact, that your customers come back more often, spend more, bring their friends and colleagues, write favourable reviews and recommend you to others.

Some people have a talent for service, but they still need to learn the right skills to do it well. The tricks of the service trade. The art of satisfying customers.

IT TAKES A LOT MORE THAN WEARING AN APRON, AND CARRYING A COFFEE, TO BE A WAITER.

TRAINED

THEY ARE

AREN’T BORN

WAITERS

ELEGANT HANDMADE CHOCOLATES A fine finishing touch, Devonport Chocolates have been crafting classic chocolates and truffles for 28 years and specialise in supplying delicious chocolate dessert options for guests.

Devonport Chocolates focus on adding a sense of quality, luxury and elegance to the table with delicious summer chocolate flight.

Each box is delivered with a specific number of servings presented in chocolate cups, all that’s required is plating up.

The selection is designed to complement port, whisky and liqueurs and is a delightfully fine finish to guests’ night out. Not everyone is a master chocolatier, so take advantage of this quality handmade chocolate offering to delight guests over the festive season and into summer.

For more information visit www.devonportchocolates. co.nz, call 09 445 6001, email severitt@ devonportchocolates.co.nz. l

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FESTIVE COOKIES

CUSTOM CHOCOLATES

FABULOUS CANDLES

Whether you are looking to make a statement to your guests upon their room arrival or show corporate clients appreciation for their business, Molly Woppy’s delicious festive range is a great solution.

Leave a scrumptious individually wrapped festive Christmas cookie as a turndown treat or add a festive box to your in-room amenities. Both are sure to add to your guests’ stay and experience.

Molly Woppy is a true New Zealand artisan specialising in baking delicious handmade gourmet treats. Incorporating a range of corporate gifts suitable for both clients and staff alike, these are a gift to be savoured.

For further information contact sales@mollywoppy.co.nz or 09 828 6095. l

Chocolates Are Us have been providing businesses with embossed chocolates for 25 years. High quality, custom chocolates for any occasion. The team can help you create a customised, good looking and tasty chocolate that gets noticed, or you can choose one of the stock designs. These chocolates are perfect for a regular turn down chocolate or gift packs for VIPs and special occasions.

Put your message or logo on the chocolate, to make sure you get remembered.

Call 0800 246 277 or email info@chocolatesareus.co.nz to discuss how the team can help you. l

There are so many candles on the market today, making it very hard to choose which one is value for money and has a quality fragrance. The search is now over because Oak Hills candles from England are the best on the market, and that’s no exaggeration. Oak Hills is the same company that handmakes candles and diffusers for many famous designers, fashion houses, and department stores.

The candles can be found in many fine stores accross the world, and are now available exclusively in Auckland at Fabulous Faux Flowers at Three Lamps in Ponsonby.

To find out more call 09 361 1631 or 021 174 8393.

Ask Us For FREE Samples By Visiting www.emmajanes.co.nz 0800 366 252 info@emmajanes.co.nz October/NOVEMBER 2018

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EDIBLE ART PLAYFUL NEW MENUS

Naumi Auckland Airport Hotel has launched three new menus at its restaurant, Paksa. The new menus are breakfast, all-day dining, and dinner, all of which include Asian-fusion as well as classic dishes and feature the playful style which the Naumi brand is built around.

Having joined the hotel in the summer, Chef Miguel Adriano was inspired by his Filipino heritage while creating the menu. With experience in both traditional Asian and French cuisine, Adriano has

worked in New Zealand for over seven years in restaurants and hotels such as the Rendezvous Grand Hotel and The Grand Millennium before joining the team at Naumi. Like the rest of the hotel, the menus combine traditional offerings with a twist of fun. For instance, eggs benedict with a cheese toastie is available on the breakfast menu.

The dessert menu also marries out-ofthe-box combinations, with creations like avocado mousse with white chocolate and freeze-dried berries. l

A new high tea matching the World of Wearable Art is coming to QT Museum Wellington.

QT’s Edible Art High Tea has a selection of desserts and savoury items inspired by iconic creations presented at the show.

For example, a food art representation of Encapsulate, last year’s Supreme WOW Award winner, in the form of kaffir lime and coconut mousse can be seen on the second tier. Its designer Rinaldy Yunardi comes from Indonesia, and so the team used Indonesian inspired flavours. The hotel has also appointed a new chef at its Hippopotamus restaurant, after saying farewell to Chef Laurent Loudeac who worked there as executive chef for almost eleven years.

Executive Chef Jiwon Do has joined the team and is the creator of the high tea.

“I’m hugely excited to accept the executive chef position at Hippopotamus. It is a dream come true to follow in Laurent’s footsteps as well as a little nerve-racking. I’m looking forward to working with QT Museum Wellington and adding my own style to the menu in the coming months,” Do said. l

A RISE IN REPURPOSING The Burns & Ferrall Great Container Kitchen started life as a roll of steel in a container manufacturing company in Shanghai, China. It was one of 100 twenty-foot high cube containers purchased by CSL Containers.

When Burns & Ferrall first approached Roger McCallum, the managing director of CSL Containers, to discuss the project, McCallum was keen from the get-go. The team had done plenty of container kitchens in their time, but none to this level of sophistication. “We’ve built cafes and bars too and we also own a variety of mobile retail units for lease that can be outfitted as kitchens, cafes, bars and retail pop up stores,” McCallum said. “The Burns & Ferrall kitchen is right up there, because we don’t think anything this sophisticated has been built out of a container in New Zealand before. We’re always excited to turn our customers’ dreams into reality.”

McCallum and the CSL team are no stranger to ground-breaking projects. They built the Momentum Hub within the Vector Wero Whitewater Park in Manukau City, their biggest container village build to date and a mix of retail, office and leisure space. McCallum is noticing a rise in repurposed containers, and not just in foodservice. “There are more enquiries for mobile retail spaces because of an increased awareness that these products are now available.”

Accommodation spaces can also be catered to with a simple container modification. CSL has previously transformed 20-foot shipping containers into kitchen and bathroom units.

The interior walls and ceiling were insulated and lined so as to stay cool in summer and warm in winter, and a large ranch slider gave easy access to the kitchen and along with a sliding window, provides ample air flow.

The bathroom was located behind a sliding door and included a toilet, shower and vanity – there was also ample room for laundry facilities.

The modified accommodation unit is perfect for holiday parks, eco-lodges or as a stand-alone

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micro-hotel. Shipping container modifications, as opposed to traditional fit-outs, have advantages for the builders, the customer and the public. “As the container modifier, we can manage all factors of the build in a controlled and dry environment and ensure health and safety on our site during the build,” he explained.

“For the customer it is an extremely robust unit for mobile use, and for the public there is very little impact or disruption normally associated with building sites.” l

Making it great since 1948.

*Artists impression

BE IN TO WIN this amazing Container Kitchen worth over 125K! Spend over $1000 between 1st June 2018 to 31st January 2019 to go into the draw.

Our proud sponsors:

Terms and conditions: Promotion period ends 31st January 2019. Five finalists will be drawn on 1st February 2019. Winner will be announced on 11th March 2019 at the Food First Gala Dinner. The draw will be made under legal supervision. All entries will be housed electronically and drawn via an electronic system. There will be no return cash value of the prize. The prize will be housed in Auckland and will be transported to one location for the official handover to the new owner. Burns & Ferrall will insure all contents of the prize until it is handed over to the new owner. Standard manufacturer warranties will be dated from the handover date. For full terms & conditions, please visit www.burnsferrall.co.nz October/NOVEMBER 2018

35

WHAT’S HOT IN THE MINI BAR

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PURE COCONUT CHIPS

JUICE ALMIGHTY

For guests who get peckish while travelling, there’s nothing this tasty and healthy to snack on. The Green Seed’s naturally flavoured Coconut Chips are the perfect fit for a hotel minibar and something a little bit different for guests who want to try something new.

An ideal on-the-go snack for busy travellers, Coconut Chips are available in four flavours including Chocolate, Coffee, Raspberry+Beets and Smokin BBQ. Coconut Chips are vegan, paleo, as well as soy, gluten and dairy-free, meaning they can be enjoyed by guests with almost all dietary requirements.

To learn more, call 022 1541 596 or email info@thegreenseed.co.nz

Almighty source the best organic produce to make delicious organic juice right here in New Zealand. Using super foods like blackcurrant, ginger and turmeric as well as organic vegetables and organic fruits, Almighty tastes as good as it looks. Almighty is a leader in sustainability. They are Biogro certified organic and use sustainable packaging including recyclable glass made from 40 percent recycled glass. Almighty is also contributing to the next generation of little gardeners and cooks, by contributing 3c from every bottle sold to food education programs.

For more information call 021 587 894, email ben@drinkalmighty.com or visit www.drinkalmighty.com.

INFUSED WITH INGENUITY Inspired by unique botanicals, Karven has created a delicious range of artisan New Zealand made spirits that your guests will love. Their incredible smoothness is testament to their quality. Award winning Dry Gin,

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4

Vodka, Starka, Vermouth, Amaro, and Absinthe - distinctive flavours crafted by hand. Showcase the best of New Zealand spirits and create a unique and engaging cocktail experience for your guests. The range is also available in 50ml so you can provide a cocktail in every room!

Contact Quench Collective 0800 946 326 or email stephen@karven.co.nz.

PARADISE IN EVERY POUR McLeod’s Brewery is located in the historic Scottish settlement of Waipu, approximately two hours north of Auckland in the beautiful Bream Bay. This is one of McLeod’s Brewery’s flagship beers, and was voted SOBA Beer of the Year 2017. Brewed with a blend of Australian and New Zealand hops, it’s a tropical fruit bowl in a bottle. With star fruit, citrus, and papaya on the nose and enough light malt to keep it balanced and refreshing ,there’s a little paradise in every pour.

For sales inquiries please contact geoff@mcleodsbrewery.co.nz.

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ESSENCE OF THE COAST The Hawkes Bay Brewing Company aims to distil the essence of the east coast region into each bottle. This Old Fashioned Ginger Beer is a non-alcoholic version of the drink, but that doesn’t stop the flavours from being as full and deep as the company’s alcoholic offerings. This traditional, oldschool Ginger Beer is made with 100 percent natural ingredients and given plenty of time to mature. The result is a classic drink that fills the non-alcoholic niche without losing out on taste or atmosphere. Old Fashioned Ginger Beer comes in 330ml bottles.

For more information, call 0800 696 2837 or email sales@hbbc.co.nz.

FANTASTIC FIZZ Travellers wanting a unique taste of New Zealand would be delighted to find Foxton Fizz in their room’s minibar. Foxton Fizz has been a memorable drink for locals and visitors in New Zealand since 1918.

Foxton Fizz offers guests five flavours to choose from, including Creaming Soda, Lemonade, Raspberry, Lime and Kola, all in 250ml glass bottles with a twist-off crown cap. Surprise and delight your guests with Foxton Fizz, the special drink delivering its fizz across New Zealand.

For more information call Matt Watson on 029 4747 333 or 04 974 6568 or email matt@foxtonfizz.com.

A TASTE OF NZ Trying locally sourced products like E’stel Water is something a lot of curious guests are looking for. Found 890 metres below the ground and filtered through the Southern Alps, E’stel Premium Alkaline Waters offer an exceptionally clean taste of New Zealand.

Available in both 300ml and 750ml glass bottles in both still and sparkling variations, E’stel Water is as pristine as it comes.

For more information contact Andy Bunny on nzsales@estel.co.nz or 0800 ESTELNZ

Distributors to the Hospitality Industry

Owners Russell and Nadine Barnes M e m b e r

o f

Speed up housekeeping and achieve a professional finish with a DryLife® Boxed End Quilt now available in White, Mocha, Granite, Pewter, Navy or Ruby in all sizes including Cali King.

UR NEXT YO FF O $$ N R EA D N A E N LI N SHOP O

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Q7 Hotel Bluetooth Clock Radio by S-Digital Queen Faux Mink Blanket

Buy NZ Made Luxury Pure New Zealand Wool Duvet Inner by Good Linen Co®

Don’t let malodours put your rooms out of action – the C80 CUBE Ozone Generator will get rid of nasty odours in approx. 2 ½ hours.

Silver Hospitality model also available for large operations with turnaround time of approx. ½ hour.

Stella Hotel Throws

Bug Lock® Protector for Mattresses and Bases by Protect-A-Bed® Extra depth now available.

Actil Commercial by Sheridan Supercale White Sheets and Pillowcases – Fitted sheets available in special sizes Long Single and Californian King.

Cloud 9 Shower Curtain Range Special make sizes available in White, Vanilla and Marine self stripe.

We also stock a core range of products including pillows, protectors, beds, mattresses, and more!

Shop with us 24/7 - Orders over $200 excl GST freight free (excludes beds, bunks, mattresses) Phone: 09 573 6144 | Fax: 09 573 6145 | sales@commercialsupplies.co.nz

www.commercialsupplies.co.nz