Hotel Magazine | August/September 2018

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August/SEPTEMBER 2018 • Vol. 4 No. 5

HOTELS INTRODUCE INFLUENCER BAN

Sarah Mitchell, Editorial Director, sarah@reviewmags.com

Social media influencers, originally called bloggers, have developed the characteristic of abusing hotels in exchange for temporary content. Hotels are not the only ones to suffer the entitled wrath of these influencers; it has also effected clothing brands, travel agents, beauty companies, and many more. But at what cost? An influencer with 20,000 followers might only have a small engagement (meaning their content is only interacted with under 100 individuals), or worse they might not post at all during their stay.

A luxury lodge in Ireland posted about their interaction with a Youtuber online. Sharing the original emails and their public response, they had several valid points that no influencer ever thinks of. “If I let you stay here in return for a feature in your video, who is going to pay the staff who look after you? Who is going to pay the housekeepers who clean your room?

The waiters who serve you breakfast? The receptionist who checks you in? Who is going to pay for the light and heat you use during your stay? The laundering of your bed sheets?

The water rates? Maybe I should tell my staff they will be featured in your video in lieu of receiving payment for work carried out while you’re in residence?” exclaimed Paul Stenson.

“Lucky for us, we too have a significant social media following.” Stenson went on to advise the influencer that she should offer to pay her way and if the hotel in question believed her coverage would help them, maybe they would give a complimentary upgrade. “Let’s face it, it would be less embarrassing for you,” If you are interested in marketing your hotel with an influencer, make sure you check their engagement, reach and demographic.

Today, influencers are less likely to influence than ever before. With organic reach and interaction near extinction, who are they trying to fool? Unfortunately, it is unlikely that any of their ‘likes’ will translate into sales.

Instead, you can segue into social selling which is where you build your own relationships with your online audience. To do this, you simply need to interact with your followers by liking and commenting on their posts – no strings attached. They will remember this interaction and subconsciously think of you as more of a friend than a company. By choosing your hotel for their next stay, they know you will be excited to see their photos they share online.

In this issue of Hotel, we check out all the news, trends and offerings in the design sector, as well as uniforms and efforts to reduce, reuse and recycle.

@50_bistro

@allegrochicago

Enjoy the issue.

the numbers

@cardronahotel

• Hannover Fairground is the largest convention centre in the world, with 496,000 m2 of indoor space.

• Eh’häusl Hotel holds the Guinness World Record for the world’s smallest hotel, with just 53 m2 of floor space.

• Reaching 356m high, Gevora Hotel is the world’s tallest hotel – just one metre taller than the previous record holder.

• Hilton opened its first hotel 99 years ago, when Conrad Hilton bought his first property in Cisco, Texas.

www.hotelmagazine.co.nz CHAIRMAN: Peter Mitchell, peter@reviewmags.com PUBLISHER: Tania Walters, tania@reviewmags.com GENERAL MANAGER: Kieran Mitchell, kieran@reviewmags.com EDITORIAL DIRECTOR: Sarah Mitchell, sarah@reviewmags.com EDITORIAL TEAM: Mark Fullerton, mark@reviewmags.com Caitlan Mitchell, caitlan@reviewmags.com Alan Higgs, alan@reviewmags.com

ADVERTISING: Ankita Singh, ankita@reviewmags.com SENIOR DESIGNER: Raymund Sarmiento, raymund@reviewmags.com GRAPHIC DESIGNER: Ciaran Carroll, kez@reviewmags.com

• Guests staying at the Icehotel in Sweden sleep in rooms that are -3˚ to -5˚C during the night.

@laimportsltd

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Suite 9, Level 3, 20 Augustus Tce, Parnell, Auckland PO Box 37140, Parnell, Auckland Tel (09) 304 0142 or Fax (09) 377 2794 HOTEL is published monthly under license. Please direct all enquiries and correspondence to HOTEL. The opinions and material published in this edition of HOTEL are not necessarily those of the publishers unless specifically stated. All material appearing in HOTEL is copyright and may only be reproduced with the consent of the publisher. Copyright 2018.

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August/SEPTEMBER 2018

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NZ’S BEST HOLIDAY PARK

Himatangi Beach Holiday Park in Manawatu has been voted New Zealand’s best holiday park. At the AA Traveller Awards, the Spirit of Hospitality Award for 2018 recognised a holiday park that excels in providing outstanding visitor experiences, the top award in the sector.

Himatanga Beach Holiday Park is located 30 minutes west of Palmerston North.

Owners Alice and Reuben Ebrey said their mission is to listen to guest’s feedback to provide the best service every day. “We make it a family rule that when we step out of our house, we have a positive outlook so our ‘positive vibes’ can be felt by customers. We always take the time to

engage, even when we are busy.”

Other finalists in the category included last years’ winners All Seasons Holiday Park in Rotorua, Athenree Hot Springs & Holiday Park in the Bay of Plenty, Miranda Holiday Park in Coromandel, and Russell TOP 10 Holiday Park in the Bay of Islands.

“All the finalists demonstrated consistently high levels of service, with equally high levels of customer satisfaction. They all showed a willingness to go above and beyond to provide holiday memories that will last a lifetime,” said Greig Leighton, AA Travel and Tourism general manager. l

OAMARU’S FLOATING HOTEL FIGHT FOR THE AUCKLAND CBD

With the New Zealand International Convention Centre opening in 2020, hotel developers are eager to get new hotels up and operating in the Auckland CBD. Sudima Hotels, IHG, TFE Hotels and Mercure have all announced new projects in Auckland’s CBD. Sudima Hotels revealed plans to build a new four-and-a-half-star hotel on the corner of Nelson Street and Wellesley Street, directly opposite the New Zealand International Convention Centre. The hotel will host 180 to 200 rooms, a gym, a rooftop bar, and a restaurant. The Auckland hotel will open in the summer of 2019/2020, the same date given for the opening of another newly announced Sudima hotel, Sudima Kaikoura.

“The area around our site has been extensively developed in recent years and is now a hub for hospitality, entertainment, events and major conferences, so we are looking forward to introducing a new accommodation choice for leisure and corporate travellers,” said Sudesh Jhunjhnuwala, CEO of Sudima Hotels.

Downtown in Britomart, TFE Hotels started construction on The Hotel Britomart. Part of the TFE Hotels Collections brand, the 99-room, 10-floor project is aiming for a 2020 opening date.

“Britomart is New Zealand’s most soughtafter premium lifestyle precinct – all that has been missing is a sophisticated top-tier hotel, its welcoming interiors and warm service offering will allow guests to feel a deep sense of connection, both within the hotel spaces, and also to this special precinct,” said TFE Hotels Chairman Allan Vidor.

Midscale AccorHotels brand, Mercure, is bringing a new hotel to Queen Street, opening 2019. Mercure Auckland Queen St will be a 96room hotel spanning eight stories.

Finally, high-end IHG brand, Hotel Indigo is making its New Zealand debut with a $250 million project on Albert St. Reaching 41-storeys high the hotel will become one of Auckland’s tallest buildings. Unlike the other projects though, Hotel Indigo Auckland is opening in 2021, meaning it won’t be open before the NZICC starts hosting events. l

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A new development in Oamaru promises to be the first of its kind in the country. An anonymous developer revealed plans to the Oamaru Licensing Trust showing a hotel floating on the Oamaru Harbour, held up by a barge. Locals however are sceptical, holding the belief that the 25-room floating hotel could impact the environment negatively.

University of Otago paleoecologist, Dr Nic Rawlence was amongst the project’s critics.

He said that the barge could cause damage to birdlife and possibly even cause the local Otago shag to go extinct. The Trust’s general manager Cathy Maaka was more optimistic, “It’s unique to New Zealand, this would be the first. It’s an experience - when people book accommodation they want something a bit unique.” There is no confirmed time frame for the project and it is still seeking approval from relevant authorities. l

GOVT FUNDS DUNEDIN WATERFRONT The Provincial Growth Fund has announced it will invest $820,000 into the Dunedin Waterfront Project. The multimillion-dollar plan includes a five-star hotel, ferry terminal, marine science building, public aquarium and cockleshell-shaped cultural centre. “A revitalised waterfront will add to Dunedin’s appeal as a visitor destination,” Regional Economic Development Minister Shane Jones said. “The vision for the waterfront project also includes a hotel, residential

accommodation, and aims to be a focal point for locals and visitors. The project is the right kind of ambition we want to see regions striving for and includes a plan to connect the town centre, the university and the stadium with walkways, cycleways and a bridge.” The Dunedin City Council has already voted to support a $20 million architecture project joining the CBD and the waterfront area. l

SUDIMA TO REBRAND Before Sudima Hotels opens its new Kaikoura and Auckland CBD hotel in late 2019/early 2020, it will unveil a comprehensive rebrand across its properties.

The new branding hopes to reposition the

New Zealand hotel group in the market with a more ‘modern, contemporary and guest centric identity’.

Further details of the rebrand will be announced later this year. l

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CASTAWAYS RESORT SOLD

Waiuku accommodation and event venue, Castaways Resort, has been sold to Aucklandbased accommodation owner and service provider Marsden Resorts. Owned and developed by Gavin Shine since 2002, the acquisition will give Shine the opportunity to grow the land adjacent to Castaways Resort and expand the property’s facilities.

“This new partnership brings together complementary skills which will enable me to continue to develop new initiatives on the land with the knowledge that we have a great new team in place to operate and enhance the existing

MOTEL PLANS BACKFIRE

In February, property developer Richard Dreaver publicly pitched his idea of turning a former Jehovah’s Witness Kingdom Hall in the Taranaki town of Waitara into a 14-room motel.

Now, before any official plans have been laid out, there have already been two separate cases lodged to the New Plymouth District Council against the concept. No resource consents have been sought, the local New Plymouth District Council confirmed.

Dreaver believes the hostility towards his new project isn’t coming from people who disapprove of the building, but more likely from people personally opposed to him and his previous developments in the town. Dreaver and his wife were recently involved with building two subdivisions in the city, estimated to be worth approximately $20 million. Seven people lodged an appeal to the Environment Court, opposing the rural rezoning. l

EDGEWATER’S NEW DIRECTOR

Castaways Resort,” said Shine. Known initially as KP’s, the property first opened as a small café and restaurant in 1992. In 2002, Shine purchased the property and after extensive renovations, reopened it as Castaways Resort.

“As an experienced accommodation and hotel operator our focus will be on how to continue to provide fresh thinking and energies, so Castaways Resort is a destination of choice for international travellers, provides an engaging dining experience for day and weekend patrons, and remains a popular conference and wedding venue,” said Michael Osborne, director of Marsden Resorts. l

Edgewater Resort Hotel has appointed Mike Barton as a director to the board.

Barton, formerly the general manager at the Wanaka hotel, lives in Wanaka so is on hand and ready to support the management team on upcoming developments.

Barton has previously worked in numerous board roles in the private and not-for-profit sectors.

Barton’s experience at Edgewater dates back 15 years, spent between his role as general manager and before that as financial controller.

He is currently the Deputy Chair of Lake Wanaka Tourism and for almost 30 years has been a member of Chartered Accountants Australia and New Zealand, as well as Governance New Zealand. l

CHINESE TOURISTS EXCITED TO VISIT NZ

Research from Hotels.com has shown the rate of Chinese travellers coming to New Zealand has increased. New Zealand also ranked as the third-equal most exciting destination for Chinese travellers to visit in the next 12 months. Chinese tourists are New Zealand’s second-largest tourism market and have increased their travel into

the country by three per cent in the last year.

The amount Chinese tourists are spending on international travel has also increased, up 40 percent. Hotel.com’s marketing manager for Australia and New Zealand, David Spasovic, said that the desire to travel to New Zealand is led by a new young generation of Chinese travellers who seek edgy and exciting travel experiences in more distant locations such as New Zealand.

“Chinese millennials born after 1990 are particularly eager to cross the world, increasing their travel expenditure in the past year by a staggering 80 percent and committing a third (36 percent) of their income to travel – more than any other age group.” Wellington (56 percent) is the top city Chinese travellers visited in the past 12 months, with Auckland (47 percent) following close behind. l

LUXURY SPA AWARD The Chuan Spa at Cordis, Auckland has won the Luxury Hotel Spa Australia & Oceania award at the 2018 World Luxury Spa Awards. Franz Mascarenhas, Managing Director, Cordis, Auckland, said “We are immensely proud of the team at Chuan Spa, Auckland and the superior service and dedication they have shown to all their customers. For Chuan Spa to be recognised as the leading Luxury Hotel Spa for Australia and Oceania is a remarkable achievement for the team, and a great honour for Cordis, Auckland.

Housed on the second level of Cordis, Auckland, Chuan Spa provides an all-encompassing approach to health and wellbeing. Featuring tri-bathing facilities including a herbal steam room, snail shower and a heated outdoor swimming pool and jacuzzi as well as a state-of-the-art fitness studio, Chuan prides itself on being a peaceful inner-city sanctuary.

“At Chuan Spa, Auckland, it’s not just about experiencing a single treatment, we are devoted to the well-being of every guest and bring them on a journey that brings balance to the mind, body and soul. Helping our guests to restore balance in their lives is the heart of the Chuan experience,” said Mascarenhas. l

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August/SEPTEMBER 2018

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www.ServiceIQ.org.nz

0800 863 693

Please call ServiceIQ now to find out how your hospitality business can go to the next level with one small step. With ServiceIQ it could even be free.

The difference comes down to three words and one simple and effective concept: on-job training.

It’s the difference between just doing the job and doing it brilliantly. So brilliantly in fact, that your customers come back more often, spend more, bring their friends and colleagues, write favourable reviews and recommend you to others.

Some people have a talent for service, but they still need to learn the right skills to do it well. The tricks of the service trade. The art of satisfying customers.

IT TAKES A LOT MORE THAN WEARING AN APRON, AND CARRYING A COFFEE, TO BE A WAITER.

TRAINED

THEY ARE

AREN’T BORN

WAITERS

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MINUTES WITH

LES MORGAN HIND MANAGEMENT SUDIMA HOTELS A day in the life of Les Morgan begins at 5AM, when he heads into battle with the Auckland traffic, travelling to the Sudima Hotels Queen Street Support Office. At least once a week, he will be seen at one or more of the Sudima Hotels around the country.

Morgan estimates he travels around 2,500km a week.

Morgan is a renowned figure in the hotel industry with over 25 years of experience working for international brands including Sheraton, AccorHotels, Duxton and Scenic Hotels. Recently, at the 2018 New Zealand Hotel Industry Awards, Morgan received the prestigious Hotel Industry Senior Hotel Executive of the Year for his work as director of hotels at Sudima Hotels & Resorts.

Born and raised in Rotorua, Morgan – like a lot of other major industry players – didn’t always plan on working with hotels.

Before working in the industry, Morgan worked as a clerk in an insurance office. At one point in time, he dreamt of becoming a professional martial artist. While he earned the rank of black belt,

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he was unable to find financial stability with his combat skills.

Needing to pay the rent somehow, Morgan finally dipped his toes in the hospitality scene.

“I was backpacking in London when I saw an ad for a job as a waiter at a five-star hotel in the Scottish Highlands. I got the job, was immediately hooked and I haven’t left the industry since.”

The thrill of anticipating guests’ service needs is what attracts Morgan to his job. “I view it as an art, and if you get it right, it can bring tremendous satisfaction. I think this is one of Sudima Hotels best attributes; our team’s ability to provide above and beyond for our guests, before they even have to ask.”

Morgan is a busy man, but in the time he gets off he likes catching up on sports. In saying that, it may be wise to stay clear when his teams are losing “I throw things at the television when my favourite sports teams aren’t listening to my couch coach advice.” When he was younger, Morgan travelled all over the world, but despite his vast travel experiences, his favourite

place is still home in New Zealand.

“I would encourage New Zealanders to consider their own country before they rush to escape overseas. We seem to be in a hurry to explore the world, forgetting that we have fantastic regions right here.” Sudima Hotels recently announced a new $30 million hotel project in Kaikoura, aiming to open in the summer of 2019/2020. The 118-room, four-and-a-half star hotel will join Sudima’s growing portfolio of hotels in New Zealand, with a hotel in Christchurch Central set to open mid-2019.

“I would like to continue to be part of the journey Sudima Hotels is on. We’re headed in an exciting direction. If I can contribute to its cultural and financial success, establishing a positive framework for the future, it’ll bring me great pride.” As a team leader, Morgan understands how to run a hotel as effectively as possible, if not more, than anybody else in the industry.

“Company culture starts from the top. Treat your hotel staff how you’d want to be treated, and as a result, they’ll want to treat your guests this way, too.” l

Be part of this vital industry resource

w o n r e t s regi

Complete the e-form online at www.hotelmagazine.co.nz to book your free listing or email ankita@reviewmags.com or phone 09 304 0142 ext. 709 to ensure you don’t miss out on this annual publication.

August/SEPTEMBER 2018

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THE RIGHT FIT

In the accommodation industry, uniforms must communicate the hotel’s type and be practical for the various tasks hotel staff do. This feature looks at the leading accommodation apparel solutions, to ensure your hotel staff have the right look.

PROFESSIONAL LOOKING STAFF First impressions are so important, especially in the hotel industry. This is where Unismart stands apart as a market leading online uniform store that assists you to create a uniform that delivers a positive first impression true to your brand. It takes guests only a few seconds to pass judgement on the hotel or restaurant they are visiting.

Unismart helps hotel staff look sharp and presentable with an extensive range of uniform options available.

Whether your environment is casual, boutique or formal, staff uniforms are fundamental in accurately representing your brand to your customers. Uniforms show what kind of company you are and help your staff project a professional image. Unismart offers many options for the various roles in the industry, including cleaners, chefs, wait staff through to the front of house and corporate. Uniforms are a smart and simple way to set the staff apart, so they are easily identifiable

to guests. Having distinct uniforms with a company logo and name is the perfect way to ensure this is achieved while maintaining a high standard of dress. Unismart has an in-house embroidery and printing service. This streamlines the order process and allows the clients to be part of the conversation, leaving little room for error in communication.

In-house branding also gives Unismart the flexibility of doing projects of any scale, and with no minimum order requirements. For you this means fitting out new recruits, or topping up existing uniform is painless.

UniSmart love to assist clients making sure they can get exactly what is needed to complement your brand. Working together, Unismart can help solidify your brand identity, helping all your employees look sharp, feel great, and be an asset to your brand. To learn more about Unismart uniforms call 0800 102 597 or visit www.unismart.co.nz l

2 0 1 8 WO R K LI F E

For 30 years Blazey Uniforms has been proudly involved with NZ hospitality sector. ​ e ​offer​unique​styles​and​ W designs, from classic to coloured jackets, individualised piping to customised monogramming.

If you have a special requirement or theme, we can tailor our clothing to suit.

Call us today for a special consultation 0800 252 939

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info@blazeyuniforms.co.nz

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0800 102 597 • w w w. unismar t. co. nz • s ales @ u n i s m art .co.n z

PERFECT FIRST IMPRESSION Blazey Uniforms has supplied uniforms to the New Zealand hospitality sector for over 30 years.

It services the entire country, with clients in all major centres, including multiple international hotel chains.

Originally housed on Colombo Street, the company was forced out of the city centre after the Christchurch earthquakes. In 2012, the business went up for sale. As Domino Textiles Ltd was a major

supplier of Blazey Uniforms, owners Rhys and Brent decided to purchase the company, and Blazey returned to the heart of Christchurch’s city centre.

In a field where many companies offer similar products for front of house staff, Blazey stands out with its impeccable service. On top of that, co-owner Rhys is relocating to Auckland, which promises to further improve the company’s prided service to North Island clients. The process at Blazey Uniforms is straightforward. Once a client has established their brief, an obligation-free sampling for consideration will take place. The sampling can happen at the client’s premises or at Blazey’s headquarters, with multiple design options usually on offer. Once a decision has been made, Blazey then organise sampling for sizes to ensure all staff are fitted correctly and comfortably.

When everything is finalised, Blazey will source and arrange branding if required. While choosing a uniform design, clients generally already have at

SHORT ON STAFF? YOU DON’T NEED TO BE

Across the country, all signs are pointing to there being a shortage of hospitality workers. For the past year, the number of tourism and hospitality jobs advertised online has increased by 15.8 percent, one of the biggest increases of all industries measured, and estimates suggest that New Zealand is about 40 percent short of the resource it needs to be by 2025.

Many employers in the hospitality and tourism industry are wondering how they can possibly keep up with this ever-increasing demand. If you dig a bit deeper, however, there is a wealth of untapped resources fit and raring to go.

The number of hospitality students is growing every year – and these students are just as eager to find work as employers are eager to find staff.

So why is employing students such a great idea?

• They’re enthusiastic – students of hospitality are studying for a reason. They love the industry and are passionate about building a career within it, as opposed to simply falling into a hotel role.

• They’ve had experience – at Auckland Institute of Studies (AIS), the students get real-life work experience. The realistic training environment offered by the Institute ensures that students aren’t just book smart – they’re prepared for the diverse and unpredictable challenges they will face in the ‘real world’.

• They’ve got great technical knowledge – The various qualifications and courses available to students mean that recent graduates (and even some current students) are well equipped with all the technical skills and knowledge needed to perform in the industry.

• There are only so many workers in the industry who have clocked up the career miles that many employers naturally look for in a new hire, but the industry is growing and unless recent graduates are given the chance to prove their mettle then employers will find themselves in dire straits. Recent learners offer fresh perspectives and have the latest insights into new developments in the industry and tourism world – it’s time that employers took advantage of the resources available to them.

Contact AIS today on 0800 788 392 or email enquiry@ais.co.nz to tap into a wealth of enthusiasm, skill, and knowledge.

RHYS CROOKBAIN

least a rough idea of the look they want. The main consideration is to achieve the client’s dreamlook within budget, with suitable clothing for the job. This means suiting shirts and knitware for reception, tunics or polos for housekeeping, shirts and aprons for restaurant and chefware for the kitchen staff. Blazey liaise closely with clients to guarantee it supplies uniforms that meet the needs of the staff wearing them and the jobs they’ll be doing.

It is important to remember the difference between hotel uniforms and those worn in other industries.

Customers arriving at a hotel have already decided to spend money at the establishment, so providers need to make sure the guests feel comfortable with their decision.

Pristine and impeccably presented reception staff are the first thing

customers should see, as it will make sure customers feel safe and in professional hands.

More and more staff are being fitted with suiting options, to create a perfect first impression for customers. Due to this, the range of shirting available has rapidly increased over the past few years.

Blazey knows this and specialises in fitting a required look to a budget.

Specialised manufacturing is another feature at Blazey’s. They have the capability to produce aprons to specification and colour for housekeeping and front of house restaurant staff, bespoke chef jackets, and pants and aprons for restaurant back of house staff, which all help achieve that unique look.

Blazey’s also have their own imported back of house range.

It can produce these items in the fabric, colour, style, trim and piping of the client’s choice. Existing items from wholesale suppliers can also be customised if required, for example: converting long-sleeve shirts to short-sleeve shirts if not initially available off the rack.

Please contact Christine at the Christchurch reception on 03 3655680, 0800 BLAZEY (252939) or info@blazeyuniforms.co.nz to arrange sampling, or Rhys in Auckland on 027 4824 240 or rhys@blazeyuniforms.co.nz l

FILL YOUR STAFF SHORTAGE WITH SKILLED GRADUATES AND STUDENTS I learnt about the hospitality and tourism industry in NZ, and gained experience and knowledge as well.

- Naoko Matsunaga, Concierge at Heritage Queenstown and GDTM Graduate

AIS students learn via internships, as well as live events and a working café on campus; they are skilled, experienced and ready to work.

Graduates earn NZQA-approved hospitality qualifications at a variety of levels suited to fill the gaps in your team. See our website for the full range of programmes on offer.

Talk to us about our graduate placement and intern programmes and see how AIS students can help you Campuses in Mt Albert with live training café | Scholarships available Freephone: 0800 STUDY AIS (0800 788 392) | Email: enquiry@ais.ac.nz

www.AIS.ac.nz August/SEPTEMBER 2018

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HOLIDAY PARKS MUSTHAVES

There is no New Zealand family experience more authentic than staying at a holiday park. From kids climbing around all day on playgrounds then falling asleep on bunk beds, to Dad cooking sausages on the barbecue – holiday parks are a classic part of the Kiwi summer.

Introducing the stylish Gasmate Gemini. This four burner BBQ is the perfect size to cater for the crowds. The large cast iron hotplate, grill and high output side burner are simple to use, and with its powder-coated steel hood, fascia, side shelves and trolley, clean-up is a breeze. Piezo ignition on each burner means lighting is simple, and the stainless-steel burners and flame tamers improve heat distribution while reducing cold spots and flare-ups. With casters for easy transport and built-in storage for the all-important LPG gas bottle, this all-rounder BBQ is perfect for any picnic area. For more details visit www.gasmate.co.nz l

Got lots of kids you need to keep entertained? What better way to give Mums and Dads a break than with a beautiful wooden playground.

This set has not just one 1.5m high decks but two-joined by a fabulous swing bridge. The main fort has a great sized 1800 x 1200mm deck with loads of activities built-in. To keep the kids active this set comes with a climbing wall, a rope ladder, two belts wings, a trapeze swing for flying through the air, a tube slide for the fearless and a wave slide for endless fun. Only $5497 incl. GST. For more information visit www.kiwiplay.co.nz or call 0800 549 475 l

CHECKING IN ON NZ’S HOLIDAY PARKS

Holiday Parks have come a long way over the last 10 years. They have changed dramatically from what were commonly known as camping grounds or motor camps to what are now sophisticated holiday parks providing quality accommodation for both international and domestic visitors.

Fergus Brown

Most holiday parks are privately operated, they may be leased from councils or DOC, or they may be freehold. There are still a number of parks which are owned and operated by councils and these range from smaller parks through to New Zealand’s larger parks such as Tahuna Beach Kiwi Holiday Park in Nelson and Kennedy Park Resort in Napier.

There are a few urban myths about holiday parks, one being that they are all being sold off for residential or other developments.

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Bunk beds are a great way to add extra sleeping space to your home. Big Save Commercial offers a range of great value, quality and stylish bunk beds. The classic design of this bed will suit any style of holiday park, while the tongue and groove look detailing provides a feel of handmade craftsmanship. A safety sidebar on the top bunk ensures peace of mind. Big Save also offers a clean metal lined Purus bunk bed with a stylish and modern look. The metal construction also provides durability for years to come. Most of its bunks can even be split into two separate beds if you no longer need the standard bunk set up. To talk to Barry about Big Save Commercial, call him on 029 200 5300, his door is always open. To learn more visit www.bigsave.co.nz. l

GASMATE BBQ’S

KIWIPLAY EQUIPMENT

Chief Executive, Holiday Accommodation Parks Association of New Zealand

BIG SAVE BUNK BEDS

This is not the case, with the number of parks in New Zealand being static over the past ten years.

We have 410 commercial holiday parks in New Zealand ranging from those that can hold over 3,000 guests per night down to small parks in the regions which may cater for 200 guests.

Holiday park guest nights have increased from around 6.6 million visitors in 2008 to 8.2 million in the year ended May 2018. This is an outstanding growth rate and shows that the sector is continuing to attract a wide range of guests. We are very well known for providing the iconic Kiwi holiday and around 66 percent of our visitors are Kiwis holidaymakers. The other 34 percent of our guests are international visitors looking for an authentic New Zealand experience and these visitors come from a wide range of countries. The largest

proportions come from Europe including the UK, Germany and a number of other Western European countries. We welcome lots of Australian visitors and we get good numbers from North America. We are now seeing growth in guests from markets such as China, Southeast Asia and most recently South America.

International visitors choosing holiday parks are either travelling in campervans or motorhomes with an increasing number travelling in rental cars and using our cabin or apartment style accommodation.

Kiwi visitors may bring their own tent, caravan, motorhome or use our built accommodation.

Another urban myth is that our visitors are not big spenders. This is far from true in both the case of international and Kiwi visitors.

On average international visitors staying in holiday parks spend $180 per day with domestic visitors spending $87 per day. While staying at holiday parks, guests contribute over $1 billion in direct expenditure to local communities.

Approximately $612 million (60 percent) of the expenditure is from domestic travellers with the balance of $405 million (40 percent) spent by international travellers.

The biggest challenge that the sector has is seasonality. To address

this, many parks have chosen to increase the amount of built accommodation that they offer.

These may be basic cabins with guests using the communal facilities ranging right through to luxury apartments. Other innovations include the development of conference facilities and family facilities such as swimming pools and kids activities. An excellent example of this is the new swimming pool and swim up café at Lake Taupo Holiday Resort.

We have challenges as well, and we are most concerned with the proliferation of freedom camping in urban areas close to many of our holiday parks. Over the summer months, our parks constantly have to deal with non-guests sneaking into parks to use showers, toilets and kitchen facilities. It is good to see the Minister of Tourism is addressing this issue within the establishment of his Responsible Camping Working Group. There is a need to concentrate on long-term solutions and to take a national approach to the issues around freedom camping.

As a sector, we fully support the principle of user pays. There is no such thing as free camping; someone pays whether it is DOC, local ratepayers, taxpayers or the l environment.

CAMP GLENORCHY LAKE WAKATIPU, QUEENSTOWN Tucked away north of Lake Wakatipu, 40 minutes from Queenstown in the small South Island township of Glenorchy, lies New Zealand’s most sustainable guest accommodation provider, Camp Glenorchy.

With a population of approximately 200, Glenorchy may be unfamiliar to some. However millions of people have seen the town on the big screen. Peter Jackson notably used the local scenery in the acclaimed first Lord of the Rings film, The Fellowship of the Ring. The area also appeared in other blockbuster films such as The Chronicles of Narnia: Prince Caspian, The Water Horse and Vertical Limit.

Glenorchy’s appeal to tourists comes mostly from its stunning views and popular hiking and tramping tracks on the nearby Mount Aspiring National Park and Fiordland National Park.

Camp Glenorchy is a welcoming place that keeps visitors warm from the cold and snowy mountains surrounding them.

It is the first guest accommodation and meeting venue designed to meet the criteria of the ‘Living Building Challenge’. The challenge is an international sustainable building certification which sets rigorous standards measuring the building’s impact on the environment.

It challenges operators to perfect seven sustainability disciplines including energy, water, materials, health, equity, site and beauty.

At its core the challenge asks operators “What if every single act of design and construction made the world a better place?”

That’s what Camp Glenorchy strives for. The camp has seven multi-bedroom en-suite cabins, two bunkhouses, as well as seven powered campervan sites. It features a scheelite campfire shelter and homestead building designed and hand-built by artist Dan Kelly, with an outdoor stone barbeque and gathering space that offers guests views of the Humboldt Mountains as well as the iconic Mount Alfred and the Earnslaw Glacier.

Even with its natural surroundings and environmental efforts, the hotel is still set up with all the modern technology guests need at their accommodation – a state-of-the-art AV system and free wifi are just the beginning.

Acoustic insulation assures guests a blissfully peaceful quiet night’s sleep, as the insulation blocks sound travelling between rooms and from the outdoors.

The cabin walls, floors and roofs use up to 60 percent more insulation than required by New Zealand building laws, keeping guests warm and cosy in winter and cool and fresh in summer.

Throughout the site, more than 1,600 unnoticeable meters and sensors keep track of energy and water use. The camp only uses energy up to the amount it produces over the year.

The heating system uses ground-source heat pumps, deep heat bores and solar thermal collectors, meaning Camp Glenorchy gets almost $4 worth of energy for every $1 spent running it.

Over 580 solar photovoltaic panels are placed throughout the site, generating the energy needed to achieve a Net Zero energy status. The energy produced is enough to power 25 standard New Zealand households. Rooms are connected to the camp’s booking system, so rooms are only heated when required, and hot water is distributed depending on the number of people in each room.

Rainwater is the camp’s main source of water, with 60,000 litres of underground water storage available. Composting toilets save about 300,000 litres of water per year on the site, and to eliminate the need for chemicals three constructed wetlands naturally treat water from bathrooms and shower using plants and microorganisms. Camp Glenorchy has strong links to its community. All profits from the camp go back to the Glenorchy Community Trust, which supports initiatives that benefit the people and environment of Glenorchy.

The camp is the brainchild of American philanthropists Paul and Debbi Brainerd.

Paul’s background is in technology, particularly developing desktop publishing software in the 1980s. His technological background reflects the ground-breaking, sustainable technological systems built throughout Camp Glenorchy.

“Camp Glenorchy aims to educate, inspire and delight guests by showcasing some of the most innovative and energy-efficient products in the world,” said Paul Brainerd. “One example is our commitment to achieving Net Zero energy use.

Our large solar garden, smart lighting, energyefficient building designs and highly-efficient heat systems reduce energy demand while creating a comfortable and enjoyable experience for our guests.”

Debbi is the site’s resident expert of beauty and visual design and is dedicated to making Camp Glenorchy a warm, welcoming place.

Before launching Camp Glenorchy, Debbi and Paul co-founded Island Wood in Seattle, a 255 wooded acre environmental learning centre for school-aged children.

Peter Kerr, the site’s general manager, joined the team in May 2017. He joined the team after being inspired by the project’s sustainability goals. Coming to Glenorchy was a return home for Peter, who has longstanding links to the region.

Camp Glenorchy opened earlier this year, setting an impressive environmental. Family gatherings, corporate retreats, and old-fashioned New Zealand campsite retreats are all popular at New Zealand’s most eco-friendly holiday destination. l

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STREAMVISION TAKE CONTROL OF YOUR TV SYSTEM

Internet Protocol Television involves the delivery of television content across data networks. The technology has been widely used in commercial sites to distribute live TV video-on-demand and multimedia content. Hotels and motels are ideal candidates to benefit from IPTV. Streamvision offers a range of IPTV services and options for hotels of all sizes, including: • IPTV Solutions with Hospitality Grade Smart TVs and Set Top Boxes • Screen Sharing Technologies • Digital Signage Solutions • LED Walls/ Video Walls • High-Speed Internet Access • Streaming to Mobile Devices • Video-On-Demand

• Customised Compendiums • Meeting Room Signage • Dynamic Menu Boards There are some common misconceptions about IPTV that float around. The first is that content and channels are streamed directly from the internet. This often raises concerns regarding the venue’s bandwidth. However, the name IPTV is misleading in this sense, because TV channels are still received locally and converted to IPTV compatible streams, which are then distributed across the local network, as opposed to being streamed over the internet as the name may suggest. Content like movies are uploaded to an independent local server on the site and streamed locally without

affecting the venue’s bandwidth.

There is also the belief that IPTV is expensive. At one point in time, this was true. IPTV was originally presented as a high-cost item when compared to traditional analogue television solutions. Technology, as it is, continually improves and now IPTV is more affordable than ever, making IPTV a viable option for venues of all sizes.

Streamvision can provide a solution for venues of any size, so long as the venue has 20 screens or more, meaning they can service small motels all the way through to properties with more than 1000 screens. Staying up-to-date with technology is very important in the hotel industry, and Streamvision understands that better than anybody. Streamvision supplies leading-edge solutions and content through its local development and support teams, maintaining strong relationships with suppliers and developing and enhancing its products.

Streamvision’s IPTV service also gives hotels the ability to deliver marketing messages or announcements. This gives clients the opportunity to directly message singular and collective TVs, scheduled messaging, the ability to offer promotions and marketing tabs on screens, banner advertising on the digital concierge system and screen, and also on digital signage throughout the building.

Flexibility is one of the greatest benefits of Streamvision’s solutions.

Streamvision works together with its clients to identify targets and

goals. This allows them to perfectly tailor a solution that caters towards all aspects of guest entertainment services. Streamvision’s IPTV solution also gives venues the chance to make more revenue than possible in other systems. The team will talk to you about how the system can work for your venue, targeting different things for different clients.

Clients control their system, letting them market and promote services, which creates new and unexpected revenue streams.

Inform guests of your available amenities using the IPTV system through its digital compendium feature. Running promotional slides on an idle TV presents guests with a portal to a wealth of marketing opportunities. Providing details about dining menus, amenities, and any other special offers can make guests have an as enjoyable stay as possible.

Keep the family happy with IPTV by solving the age-old conflict of parents enjoying different activities to children.

Connecting devices to the Wi-Fi allows guests to make individual viewing purchases, meaning you can always find something for small children to watch to keep them occupied. If the adults are watching something on TV, the kids can watch something else on their tablet. Streamvision gives resorts, hotels and motels the opportunity to take control of its TV and guest room entertainment solutions. To find out more about Streamvision’s services call 0800 664 322 or email sales@streamvision.com.au. l

with the system, it offers the service with reduced capabilities.

The only apps iOS devices can use on a Chromecast are Netflix and Youtube, whereas Android users have the option of playing music and movies from a multitude of other apps.

Device compatibility is becoming the standard in guest entertainment.

Keeping systems device agnostic means you can be as inclusive as possible to guests and lets them make their mind up on what they want to use. Most Smart TV’s support Android devices with technology like Miracast, however, Apple products tend to be more

difficult to integrate. There are solutions for Apple devices that include downloading an application onto devices, something that hotels and internet services would like to avoid due to the added complexities it adds. Keeping it as simple as possible is most important. If the system is too complicated for guests to operate, then it doesn’t matter how ‘compatible’ it is with guest’s devices. Hoteliers need to find the perfect balance between making modern TV systems easyto-use, while still being compatible with the guest’s personal devices.

Finding the balance is the key. l

THE MEDIA PLAYER DEBATE When guests arrive at a hotel the first thing they want to do is put their bags away and relax.

Traditionally guests would have happily just turned the television on and watched whatever was broadcasting live. That is no longer the case.

There is an ongoing debate between hoteliers over which digital media player is more effective, Apple TV or

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Chromecast. When guests arrive, they want to be able to use something that is comfortable for them.

The benefit of both Apple TV and Chromecast is that guests will be familiar using the devices in their homes. However, you must consider what happens when a guest is used to using Apple TV and they arrive at a hotel with Chromecast, and vice versa. There are also another handful of other complications to consider.

Apple TV does not work natively with Android devices, meaning half your guests will be automatically locked out of using their devices with Apple TV. Guests could still use a supplied Apple TV Remote App or any other iOS device provided on-site, but this still stops guests from using their own devices.

Chromecast has a similar issue.

While Google has released an app that makes iOS devices compatible

Redefining The Guest Entertainment Experience Providing bespoke guest entertainment solutions across all platforms and industries.

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nz.streamvision.co August/SEPTEMBER 2018 13

A NATURAL PARTNERSHIP

As two nations with a long history of food production, Japan and New Zealand are remarkably similar. The two island nations of the Pacific are of similar size, environment and climate with agriculture and fisheries playing a significant role in the economy of both.

Japan’s intensive industry, commitment to technological advancement and population thirty times that of New Zealand means that food production in Japan has developed differently than in New Zealand.

New Zealand and Japan have strong political ties and a shared interest in the stability, growth and development of the AsiaPacific region. Links between the

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two countries go back over 100 years, and official trade relations have been ongoing for almost 70. New Zealand and Japan worked together with ten other countries in the Asia-Pacific region to negotiate the Trans-Pacific Partnership Agreement, and are both included in the Regional Comprehensive Economic Partnership negotiations.

While economic relations between the two have largely relied on New Zealand exporting dairy and other raw materials to Japan and Japan exporting cars and machinery to New Zealand, Japanese Prime Minister Shinzo Abe has expressed a desire for Japan to divest its exports and move further into gourmet food and has directed his government to act.

“Italy uses its food culture to

drive food exports, and France is doing the same thing with wine,” said Katsunori Nakazawa, head of the export promotion division at the Japanese Ministry of Agriculture, Forestry and Fisheries. “I want this for Japanese food as well. If our farmers don’t sell abroad, our agricultural industry won’t grow.”

Abe wants to increase exports by a third to 1 trillion yen (NZD$14.25 million) within the next three years, and trade shows like “JAPAN’S FOOD” EXPORT FAIR have been established in pursuit of this aim. Held over three days, the first edition of “JAPAN’S FOOD” EXPORT FAIR produced JPY 13.1 billion in business transactions from an estimated 18,000 discussions – over a third of the value of Japan’s yearly exports to New Zealand.

“JAPAN’S FOOD” EXPORT FAIR will showcase the best exhibiting agricultural products, meat, seafood, confectionery, alcoholic and non-alcoholic beverages, seasonings, and processed food products that Japan has to offer. In 2018, the show will double the exhibitor number to 600 exhibitors and attract 15,000 international visitors from 80 countries and regions.

The second ‘JAPAN’S FOOD” EXPORT FAIR, the exclusive trade show for importers and international buyers to import Japanese food and beverage products, will be held from 10-12 October in Japan.

For those who are interested in importing Japanese food, the show is the best platform to visit. Visitor pre-registration is now available at www.jpfood.jp/en/inv/. l

MIRROR MIRROR… Smart mirrors are a reality in retail, so why not hotels? Virtual assistants are now commonplace in the modern world and innovative technology has been integrated worldwide across all industries.

From informing the viewer of the weather to concierge event recommendations, smart mirrors

are the future. In retail, smart mirrors have a range of abilities, including touch screen, built-in cameras, and in-screen channel displays such as Instagram, TV or the weather.

A smart mirror favourite is the ability to adjust light levels to demonstrate what the clothing the user is wearing will look like in different settings; such as a night club, sunset, day light and so on.

Earlier in the year, Google published a patent application for a smart mirror that has optical sensors to monitor the user’s cardiovascular health by tracking changes in appearance linked to heart disease.

Compare this to the HiMirror which analyses complexion and gives makeup recommendations or MemoMi’s MemoryMirror which uses augmented reality to display clothing in the reflection to virtually try clothes on.

Smart mirrors boast a sleek and minimalist design with powerful hardware while also being low maintenance. If not for just your luxury suites, perhaps try a single smart mirror for events as a modern-day photo both connected to social channels paired with its built-in high resolution camera. l

REINTRODUCING LES CLEFS D’OR As we enter our 24th year as the Les Clefs d’Or New Zealand Hotel Concierge Society, I would like to take the time to reintroduce to you to what we do as members of this prestigious Society.

TIM O’HARA Head Concierge, QT Museum Wellington, Member Les Clefs d’Or New Zealand

The Les Clefs d’Or New Zealand Concierge Society currently has 21 active members covering Auckland, Wellington and Christchurch. We are a part of a worldwide organisation that consists of over 4000 members in over 80 countries covering 530 destinations.

We are literally “in every corner of the world”. With roots starting back in 1929, the Society of the Golden Keys was officially founded in 1952 and has been growing ever since. Our New

Zealand chapter was created in 1994 and each year we look at ways of improving and growing our Society and keeping up to date with modern trends.

For a long time, the “hotel concierge” was still relatively unknown to many New Zealanders and only international visitors would recognise the Golden Keys worn on our lapels.

Nowadays the word Concierge is used in many different working environments from banks to petrol stations, all of which drew their inspiration from the hotel concierge, having someone there to assist you as soon as you make your way through the entrance.

Now more people are aware of our role in the hotel and what we can do for them. The Wes Anderson film ‘The Grand Budapest Hotel’ also helped put us in the spotlight – once guests see us wearing the keys it gets

KNOW THE FACE Facial recognition already plays a fundamental role in travel. Airports across the world scan guest’s faces for security reasons. Tourist’s taking photos at the beach have iPhones recognising their friend’s faces. Now, a joint venture between Marriott International and Chinese e-commerce giants Alibaba will bring facial recognition to Marriott hotels.

The tech, created by Fliggy – Alibaba’s travel service platform – will be available in China at Hangzhou Marriot Hotel Qianjiangand Sanya and Marriott Hotel Dadonghai Bay. If deemed successful, Marriott plans on introducing facial recognition technology in hotels across the globe.

The standard hotel check-in process takes approximately three minutes, sometimes even longer during peak times. With facial recognition technology, customers will be able to skip the queue and check-in in less than a minute.

Guests checking in will instead scan their IDs on a machine. They will take a photo and input contact details on the device which will then dispense room key cards after identifying guests and verifying their bookings. l

them talking.

So how do we as a small Society keep ourselves relevant in today’s ever-changing working environment? We have had to change the way we see ourselves and how others perceive us.

We have had that stigma of being a secret Society; the old joke about the funny handshakes was often used. In the last 10 years we have become more professional in our approach, our standards and membership process.

For anyone looking to become a professional concierge, we have a prospective member’s programme. This programme is designed to assist and mentor anyone looking to make concierge their profession and have aspirations of becoming a member of Les Clefs d’Or. They will then be mentored by an active member and given a chance to observe how we work as a Society. This then gives them the skills and confidence to become an active member once they’re eligible to apply.

In Auckland, where the majority of our members are based, we successfully created our own trade show called ‘Meet the Region’. This is free for all local concierges and front office teams to attend and meet our local tour operators and have the chance to build up their network

and knowledge to assist them with their guest’s requests. Meet the Region is held at least once a year and is now a must do on our events calendar.

Along with regular meetings and network events, we are always striving to better ourselves and be on the pulse of the latest happenings in our cities and around the country.

All these changes, improvements and success still also would not be possible without the continued support and guidance from our key suppliers, industry peers and honorary members, many of whom now play an active part in the workings of our Society.

Also, to our member hotels who support our membership and the Society, and from a personal view, I believe that this relationship is the best it has ever been.

As dedicated concierges we will continue to strive to achieve our goals both personally and for the betterment of the Society and in turn make sure that when our guests approach a Les Clefs d’Or Concierge they are granted discretion, served with the utmost respect and that any question asked is answered. All requests are considered and then dealt l with in a timely manner.

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MEET THE TECHNOLOGY EXPERTS Modern accommodation businesses of all shapes and sizes rely on technology to keep operations running. Whether it is property management software to make bookings easier, the implementation of artificial intelligence into your site, or promoting your business to the world across the internet, technology is fundamental. It can be intimidating keeping up with the constantly evolving face of technology but it’s vital to not fall behind. Thankfully, these technology experts know what’s going on and are the first port of call for any technology solutions in the accommodation industry.

JAN STRIJKER – BRANTAS INTERNATIONAL TECHNOLOGY Jan and his team at Brantas International Technology in Auckland, offer cutting edge communication and software solutions as well as technology products for hotel rooms. His focus is on operational and energy efficiency, guest comfort and a solid soft and hard ROI. With 40 years of experience in hospitality globally, Jan brings a wealth of experience and can put different solutions together which ensure operational success.

Room access control, integrated room automation solutions, telephony systems and minibar automation are some of the areas Jan is an expert in.

Brantas has over 200 hotels, motels and other hospitality providers in New Zealand and the Pacific as their customers.

Contact Jan today and find out how his expertise can make a difference to your hotel.

Call 09 966 7662 or email jstrijker@brantasinternational.com

JODY SHARRATT – ROOMS ONLINE Are you frustrated with online marketing channels?

Jody Sharratt, founder of Rooms Online knows that competing in the online marketplace can be a minefield, so two years ago she took the plunge by starting a new business to help busy operators. The team at Rooms Online now manages online listings and revenue management for a range of accommodation across NZ. Rooms Online helps you grow your business by managing your online listings and increasing your revenue. They do this by: creating and implementing a dynamic pricing strategy for your business, managing your online travel agent listing sites to free up your time, and carrying out online promotions to help attract bookings for your need periods.

Have a free chat today with the team at Rooms Online.

Call 0800 676 667 or visit the website www.roomsonline.nz

LYNNE LAWSON – ORANGE MARKETING Orange Marketing is a team of problem solvers and solution finders in the accommodation sector.

The Orange team can work with existing websites or can build new website systems in line with your property, brand and needs. They also offer non-bias solutions for all PMS, channel management and online booking systems and can help with the on-boarding and maintenance of these. In this ever-changing technological world, it is so important to know where you stand and how you can get the most value for money.

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For a one stop shop for your technology and digital marketing needs and continued support, give the Orange Team a call on 0800 000 425 or email hello@orangemarketing.co.nz Email today for a free website audit!

CHRIS CURTIS – ALLOTZ Chris Curtis is General Manager of Operations for Allotz. Chris has a long history developing high-tech solutions for global markets, covering the security, compliance, communications and hospitality sectors.

Allotz delivers an innovative cloud-based product stack to the accommodation sector including PMS, Channel Manager, Booking Engine, Market Intelligence, Business Intelligence and an automatic yielding engine to dynamically adjust prices in real-time based on supply, demand, time until stay date, competitive analysis and other factors.

Their products provide the utility required to operate a property while also providing the automation that allows operators to spend more time with their guests and analytics required for better business decision making.

To contact Allotz, call +61 756 673400 or email chris.custis@allotz.com

KYLIE KEANE – SIHOT MANAGEMENT SOFTWARE SIHOT PMS offers its clients the flexibility to work anywhere from any device with a wide variety of solutions from major hotel chains to sporting facilities, hostels and motels - they have a solution from you. With over 30 years of industry experience and over 3500 installations worldwide, SIHOT PMS is modular and will allow their customers to individualise their system and only pay for what they need. They offer low monthly all-inclusive options including hosting if required.

Their modules include event management, owner accounting, central reservations system and third-party integration. SIHOT Asia Pacific Office is run by Kylie Keane Director of Sales & Support and Brett Eslick Director of IT & Operations.

Visit their website to see all the available modules or email k.keane@sihot.com www.sihot.com ​

BRAD ILLICH, FOUNDER & CEO – NEWBOOK Tourism entrepreneur, Brad Illich, founded NewBook on the Gold Coast in 2010. After founding Xtreme, his first business, Brad discovered his passion for innovation and the positive impact technology has in business. He used the knowledge and experience he gained managing two accommodation businesses to build NewBook; a comprehensive PMS and CRM solution designed for any sized business and complexity.

NewBook’s award-winning solutions have a proven track record in increasing bookings and productivity, transforming thousands of hotel clients’ businesses globally, using artificial intelligence to improve efficiency, enhance guest experiences and increase revenue in your business.

NewBook helps companies of any size remove legacy systems, move to next-generation cloud solutions, keep up with industry trends and exceed modern travellers’ demands. Alongside integrations with the world’s leading productivity and revenue generating systems, including Slack and IDeaS Revenue Management, NewBook provides you with extensive automation opportunities to reduce operating costs and increase revenue.

To contact NewBook, call 09 887 1042 email sales@newbook.cloud or visit www.newbook.cloud

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SPRING CLEANING The halfway point of the year has passed and before long, the country will be turning back the clocks and summer will have arrived. Now is a good time for businesses to take stock of the first half of the year, take a look at what they could do better, and gear up for what is always a busy summer season. Comfort and cleanliness are always front-of-mind for guests, so businesses need to be sure that they are offering the best service possible. In an age where hotels can be compared with the click of a button, accommodation providers are under pressure to make a positive first impression on potential guests.

Beds are an obvious starting point. For many guests, particularly those travelling on business, this is where they’ll spend the most time. Online reviews always mention the bed, whether it be positive or negative feedback, so stay ahead of the game by making sure your beds are of a particular standard. As the weather gets warmer so will the rooms, and now is the right time to take a look at how you’ll choose to keep guests cool. Air conditioning elevates a property above those fitted out with noisy and power-hungry wall-mounted fans. It is more efficient for both cooling and heating and also helps reduce condensation. Depending on the accommodation type, kitchens may also need a refresh. Business owners need to make sure that they maintain a sleek, modern look with easy-toclean cooktops and energy-efficient kitchenware.

Expectations surrounding technology and equipment are on the rise.

Where a basic SKY package in each room was once the pinnacle of technological luxury, smart TVs with inbuilt streaming services are now the norm. High-speed WiFi is also a must. While reliable internet is a base-level need, businesses can upgrade their WiFi capacity to offer a premium service for a small additional fee. Any establishment with WiFi should be coupling that with Smart TVs. Guests expect to have what they do at home.

The problem with upgrading, with both technology and other accommodation essentials, is that it can be expensive, especially in an age where technological progress renders equipment obsolete often in a matter of months. This is where leasing allows clients to offer their customers new, upgraded and appealing accommodation. “We equip your business to stand out from the rest – driving more business at better rates, more satisfied customers and enhanced social media rankings,” said Earl Stevens, managing director of LeasePlus. “We help create your success.”

The benefits of leasing are obvious. The total refurbishment of a room with LeasePlus can be as low as $83 a month, which can have a flow-on effect and result in an extra $7,500 income per room per year. There is no capital sum outlay, and small monthly payments also assist with cash flow.

Leasing also protects a business from the risk of asset obsolescence so users can keep up to date with customer expectations.

There’s no need to front up with a large lump sum. Low monthly payments can reap greater rewards. With LeasePlus, business owners will be pleasantly surprised to see how much can be done for a nominal monthly fee, and how these savings can translate into a higher booking rate, happier customers, improved online reviews and an increased profit line.

Central to the LeasePlus ethos is a passionate sales team. Sales manager Nichole Brussow has fifteen years’ experience in account and sales management, specialising in the travel industry, property investment sector and one of the largest telecommunication corporates in South Africa. Her passion for client relationships can help businesses grow through a professional and friendly approach.

For more information call 0800 800 325 or NICHOLE BRUSSOW email sales@leaseplus.co.nz. l

Leasing to drive accommodation business success

LeasePlus offers straightforward and cost-effective means to get the equipment, furniture and fittings you need when you need them, without obstacles that banks and other financing can throw up.

Lease to save your looks Is your establishment getting tired? Lease and you can regularly refit with new furniture, appliances, TV’s etc. to stay up to date. Meet increasing customer expectations and maintain good online ratings.

Lease to save your capital Freeup valuable capital for investment elsewhere in your business and smooth your cash flow cycle.

Lease to save on tax Lease repayments are a fully deductible operating expense offering tax advantages and efficiencies.

LEASEPLUS SPECIAL OFFERS

Lease the new slimline Panasonic 50” HD Smart TV The Panasonic TH-50FS500 has adaptive backlight dimming to produce beautiful picture quality in Full HD natural Hexa Chroma colour.

Great Smart, networking and content sharing features through easy-to-use My Home Screen 3.0. $32.60 per month – excl. GST (36-month lease term)

Lease Commercial Washers and Dryers The LG Giant C+ 10 kg Commercial Washer saves costs and space with high efficiency and easy installation. Stackable with LG dryers (phone for dryer monthly cost quotation). Make money on LG reliability with coin-operated front loader and dryer options. $79.96 per month – excl. GST (60-month lease term).

To order email: sales@leaseplus.co.nz or phone LeasePlus on:

0800 800-325 18

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GLANCING IN THE REAR VIEW MIRROR Just over 12 months ago LINK invested in bringing into the business a select group of highly experienced business brokers, specialising in the sale and purchase accommodation businesses.

It wasn’t that they lacked any expertise to sell these kinds of businesses but more that they wanted to demonstrate that they are serious about this sector and we wanted to be the very best brokerage operating in it.

Like so many industries and businesses, it’s often all about the people, and the experience they bring.

Its Specialist Accommodation Sector Team has a combined experience of more than 200 years. The team has all run hotels and motels at very senior levels and knows what makes a good business and can see the potential.

They wanted their team to be available to businesses throughout New Zealand, closeby to offer advice and guidance.

LINK’s team comprises individuals in both North and South Island. A dedicated specialist team of 12 brokers

OAMARU HARBOUR HOTEL

spread throughout the country.

Of course, talking’s easy, and so it’s important that they walk the walk too. Their team had 12 months to show that they can dominate the sector and they have not disappointed. With sales of over $100 million in the last 12 months, these guys mean business. In the last 12 months, they’ve topped the charts in both volumes of sales secured as well as value.

With the LINK marketing system and their rich database behind them, this team has flourished and now offers a unique solution to selling businesses in the accommodation sector.

“As the owner of a motel or hotel business, I hope you’re keeping your eyes out front and looking at the opportunities on the road ahead. If adding to your business portfolio or selling your business sits on your horizon, then talk to one of our team in complete confidence.

They’ll guide you on your journey to success.” said Aaron Toresen, managing director, Link Business l

A 6200 m2 site on Tyne Street in Oamaru’s harbour has been sold to local hotel developers Ross and Debbie Ward. Previously in the year, the Waitaki Council refused to confirm the site’s developers, as the process to get the development agreed upon took longer than expected. The plan is to build a new 24-room boutique accommodation on the site. The development will be designed to fit in with the harbour’s adjacent railyard and historical sites. Final designs will be confirmed before the end of the year. l

46 YEARS OF HISTORY

The longstanding Christchurch hotel and motel, Hotel Carlton Mill, is for sale for the first time in 46 years. Hotel Carlton Mill has been family owned since it was established in 1972, and the owners have now decided to retire. The site was originally just a motel, and the hotel was added in 1985. The on-site restaurant Strawberry Fare is one of Christchurch’s most popular restaurants and it operates under a separate lease. The land, building, hotel and motel businesses are all for sale as a going concern. l

LINK LINK Accommodation Accommodation Business Business Sales Sales in in New New Zealand Zealand

$100M+

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Specialist Specialist Accommodation Accommodation Brokers Brokers

throughout throughout NZ NZ

“

deals done deals done in the last 12

SOLD SOLD

in the last 12 months months

40+

Accommodation Accommodation businesses businesses sold sold in in the the last last 12 months 12 months

Best Best People, People, Best Best Brand, Brand, Best Best Results Results

18000+

Business Business Buyers Buyers

”

on on our our database database

LINK NZ offices are licensed REA08 LINK LINK NZ NZ offices offices are are licensed licensed REA08 REA08

0800 0800 546 546 528 528 August/SEPTEMBER 2018

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CLOUD HOSTED SERVICE

The ‘Anita’ tunic is for the discerning hotel that wants their housekeeping staff as sharply presented as reception, in a garment exclusively tailored for the work they do. Available in an extensive range of base fabric and piping colours, made to match your corporate colours or existing uniforms. Please contact Christine at Blazey’s Christchurch reception on 03 3655680, 0800 BLAZEY (252939) or info@blazeyuniforms. co.nz to arrange sampling, or Rhys in Auckland on 027 4824 240 or rhys@blazeyuniforms.co.nz

At HQ, they’re all about managing your networks and everything that connects to them. With its VoIP solution, they can dramatically reduce your monthly call costs. VoIP works by packaging up your voice communications and sending them to its servers over your Internet connection. By using a cloud hosted service, you will get access to all the features of a fully-fledged PBX system without the cost of operating one. You will also be able to take advantage of reduced call rates as most of your communications are moved over the Internet rather than overpriced copper lines. For more information visit www.hq.net. nz or call 03 441 2779.

REINVENTING THE CLASSICS

Gone are the days where it was possible to make every meal from scratch.

Time is now the scarcest resource and wages the single biggest overhead expense for most kitchens. But modern diner’s expectations are only getting higher and chefs focus on presentation is growing. Diners crave well executed classics plated with a fresh and contemporary flair. They want something worth instagramming! The only limit for chefs - time and creativity. Sometimes finding that balance between time spent on prepping the meal and plating it up can be difficult. Emma-Jane’s have reinvented well-known classic desserts and pastries to make life in the kitchen less traumatic. From French Molten Lava Cakes and Macarons to Belgium Danish pastries, their European range of fine foods won’t compromise your signature flavours.

Check out www.emmajanes.co.nz for more innovative fine foods sourced from all over Europe. Call 06 355 5057 for more information.

LOVE LIVING WITH LINEN

There are so many things to love about linen. Being the world’s oldest fabric is a testament to it ticking all the boxes of function, aesthetic and sustainability.

Fine gauze curtaining, a shabby chic vintage drape with graceful puddling, a richly textured, durable fixed upholstery or everyday loose cover the options are endless. To live with its non-allergenic, lint-free, regulates temperature, breathable, non-static, contains natural silica for durability and longevity.

From field to fabric it’s hugely environmentally friendly to produce. To find out more call Martha’s Furnishing Fabrics on 09 5233655 or email info@marthas.co.nz.

ALCOHOL-FREE SPIRITS

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Finally, an indulgent drinking experience without alcohol, sweeteners or carbs. Ecology are artisan producers of distilled alcohol-free spirits, handcrafted in New Zealand at the world ’s first non-alcoholic distillery.

Ecology’s beautiful beverages are made from small-batch distillations of traditional gin botanicals and aromatic spice blends. Available in two variants: London Dry and Asian Spice – luxurious flavours are paired with complex craftsmanship, to deliver an evolved drinking experience without alcohol, sweeteners or carbs. Ecology is a game-changing solution for people who choose not to drink, and a premium product for hospitality clients to delight clientele, increase profit and be responsible hosts. But it’s not just about alcohol-free spirits. Every sale funds projects that contribute to the UN’s Sustainable Development Goals.

Want to join the party? Order yours through www.ecologyandco.com/trade or contact hello@ecologyandco.com for wholesale pricing.

ECO-FRIENDLY ALTERNATIVE

Ecopack’s range of bags and bin liners are a more ecofriendly alternative to traditional plastic bags. They are a more sustainable packaging choice and are specifically designed to be sustainable from start to finish. Its compostable bags are made from natural corn starch, a true alternative to the traditional oil-based plastics that can take up to 1000 years to break down, if at all. The bags and bin liners are certified for both home and commercial composting. For more information call 0800 224 728 or visit www.ecobags.co.nz

CLEAN REDEFINED

Managing waste can be a challenge, but the all-new Concelo bin range by Hideaway are the easiest bins in the world to keep clean.

Easy clean components like the Clip’n’Clean trays simply unclip to allow hand washing and effortlessly clip back into place. To learn more visit www.hideawaybins.co.nz/concelo.

UNIQUE COUCH DESIGN

If you’re looking to make a design statement, look no further than the Lisbon 2.5 seater. This modern take on a midcentury classic couch features plush seating upholstered in a beautifully velvety velour fabric. Side cushions offer a unique design element that add to the sofa’s comfort. This amazing sofa doesn’t just look great it is also constructed with a unique steel frame providing quality that is strong and durable. To find out more visit www.bigsave.co.nz or call 029 200 5300.

TINY CAPSULE WONDERS

Introducing the all new Coffex Coffee Nespresso Compatible Capsule range.

After extensive testing and tastings, these tiny capsule wonders are now finally available for everyone. They come in three different flavours; Strong which is bold and flavourful, Medium which is mild and smooth, and NoCaf which features premium decaffeinated coffee. Each box is generously packed with ten capsules. For more information visit www.coffex.co.nz.

ORGANIC BABY PACKS

Treat your most precious guests to a happy and healthy bath time with certified organic amenities from Osmè. Tested under paediatric supervision and designed to be tear-free, the organic hair and body gel (30ml), organic nourishing cream (29ml) and organic extra gentle solid soap (20g) in this mini-collection are made in Italy and safe for even the most sensitive skin. Available exclusively through Interior Images. Visit www.interior-images.com.au or call +61 3 9673 1444.

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Creating Experiences Design, it’s at the heart of what makes a hotel stand-out.

Architects and designers, fabric and furniture specialists all play a role in creating memorable experiences for guests. This design feature showcases some of the most creative and successful designers, bespoke pieces, and retailers in the country.

TRENDING DESIGNS Hotel designs are more important than ever as key selling points for guests. If guests are not comfortable with the overall design of the interiors, there is a good chance they will be looking for another place to stay.

The rise of Instagram as a marketing tool is partly to thank for guests increased attention to interiors, which a lot of hotels have been making the most of. A guest sharing a highlight of your establishment, whether that be a beautiful stained-glass window or intricate vineyard, directly shares your hotel with their network of friends.

This has created a trend of making sure standout pieces at a hotel are as prominent, easilyaccessible and photogenic as possible for camera flashing hotel-goers.

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Having one stand-out piece can be special and appealing, but it’s not as important as having a complete look and feel. Hotel designs still need to define the brand and reflect its place in the market as well as capture the ethos of the building to make guests feel comfortable.

At the same time, take into consideration your guest’s needs. A guest may be returning from a long hard day of meetings or delivering big presentations and just need some time to relax. In this respect, hotels need to make sure everything a guest is going to need is there, readily available.

It is a priority for hoteliers to ensure all rooms are fitted out with as much functional, high-tech equipment as possible. Smart rooms are growing in popularity. Integration of AI makes it easier and more convenient for guests to get room service or any other assistance.

Marriott partnering with Amazon to integrate Alexa into hotel rooms is a forward-thinking example of this. Many guests will already be familiar with the Alexa service, so implementing it into room designs will be easy for them to use, as well as saving them time.

The job falls onto designers to fit all the necessary technology in a room without sacrificing comfort or visual appeal. Fitting televisions into a hotel room used to be an arduous chore for hotel designers. The cumbersome box televisions of the 80s, 90s and early 2000s took up a lot of space.

As televisions got slimmer and sleeker, they became easier to fit into a hotel room, but with the rise of flat-screens came a series of new challenges. Designers had to find new ways to fit TVs into the design. Creative designers experimented with bracing TV’s on walls,

“Smart rooms are growing in popularity.

Integration of AI makes it easier and more convenient for guests to get room service or any other assistance.” sometimes even mounting them into a purposebuilt cave in the wall. These design choices brought a new series of challenges, such as providing optimal viewing angles and finding new layouts to fit around the subtle TV screens.

Finally, as more millennials are staying in hotel accommodation, designers are having to cater more to what the younger guests want. Baby boomers traditionally go to their rooms to work alone, relax, or order room service in their own private space. Millennials, however, are proving to be more interested in public shared spaces.

Due to young hotel-goers’ travel habits and rising real estate prices, rooms are also getting smaller and so designers must be more creative in the limited space.

Designers now have to work with less room, while also incorporating eye-catching designs and up-to-date tech offerings. Making this all work together is the challenge hotel designers are faced with in the modern age. l

QUALITY FOR OVER 45 YEARS Big Save has launched Big Save commercial so that it can work one-on-one with its commercial clients.

Barry Beaumont

Commercial Manager Big Save

Big Save has been a huge name in the furniture and beds retail sector since 1973 and is now New Zealand’s largest independent furniture retailer.

“It just makes sense that we would offer the commercial market our knowledge and recourses being specialists in the furniture and bed marketplace for over 45 years,” said commercial manager Barry Beaumont.

Clients ordering from Big Save Commercial will work directly with Barry, who will help with finding the best fit for your needs, giving you the quickest delivery at a considerably low margin price point on the market.

Big Save offers a specialised buying and operations team to support every Big Save commercial customer. The dedicated team can quickly turn around any purchase and deliver goods to any location across throughout the country.

All 22 stores nationwide, as well as three large warehouses, support Big Save Commercial, giving the team ample resources to get the job done.

Whatever your style or budget, Big Save has the right furniture to meet your requirements. Big Save offers a

wide range of products to suit anything from bed and breakfasts to luxury motels. They work around the clock on product developments and currently are putting together a furniture range that will cater to high-end accommodation clients. With a constantly refreshing collection, customers can be assured there’s something in store to fit every need and taste.

Quality is important to Big Save, and so everything is built to last. Every piece of furniture Big Save sells comes with the guarantee of at least a two-year warranty.

The biggest seller at Big Save Commercial is the New Zealand Grande Deluxe bed.

With a continuous coil spring system, edge-to-sleep surface and environmentally

$

friendly foam, the Grande Deluxe Queen mattress and base costly only $684 plus GST. Big Save is the largest seller of beds in New Zealand. It sells only the best brands like Tattersfield, which is made in the Sleepyhead factory as well as Sealy and Serta.

Big Save Furniture launched its first store in Paraparaumu in 1973, as it was the only town that allowed shops to open on Saturdays. A family-owned and operated business since the day it opened, Big Save now employs approximately 350 people in 22 stores nationwide.

To talk to Barry about Big Save Commercial, call him on 029 200 5300, his door is always open. To learn more visit www.bigsave. co.nz. l

740

+gst

price based on 5+ units

Helena

2 seater sofa bed

Av a i l a b l e i n t h e s e colour options

Lake

Beige

Graphite

Purus

$

299

+gst

price based on 5+ units

Single bunk bed

Tilly

Mattress not included

Armchair

$

Dreamtime

260

Single mattress

+gst

price based on 5+ units

$ Va l i d u n t i l 2 8 S e p t e m b e r 2 0 1 8

80

+gst

price based on 5+ units

For Big Save Fur n iture C ommerci a l, c a l l B ar r y B e aumont on 029 200 5300 b ar r y b@big s ave.co.n z

DESIGN WITH A TWIST The Latin word ‘verso’ roughly translates in English to turning-over a page, twisting or reversing an object and that’s what the team at Verso Architecture + Interiors do. The architecture and interior design pair work together like both sides of a page, one designing the functional elements and the other bringing the project to life with colour and textures.

Kylie Willett, the interior designer at Verso, initially studied fine arts at Whitecliffe, and then graduated from Unitec with a Bachelor of Design. After graduating she worked with Jason Bonham at Bonham Interior Ltd for two years then at McIntosh Moorman Interior Design for another four years. At MMID she notably worked on the Russell McVeagh building, as well as various other projects like office developments.

One type of project that stood out was designing the interiors for MRI rooms, where she added big murals making the place more fun and homely rather than sterile and lifeless like traditional medical rooms. Her style is based around bringing things to life and she loves using colours and texture in her work.

Borijan Milic’s family has a history in architecture – both his parents work as architects. He graduated with his master’s in architecture from Auckland University in 2011 and then worked for a few commercial firms, notably Strata Architects. Borijan has recently started working on his own steel joinery project, which is achieving its own notable success.

Kylie met Borijan while he was studying architecture, although at the time he didn’t plan on pursuing architecture as a career. After

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working on a series of small jobs together for a few years they went out on their own launching Verso in 2013 and three years later they moved onto their site in Eden Terrace.

Verso has grown to a six-person team, capable of working on projects of any scale – from anything as small as furniture or design consultations, to as big as any hotel project imaginable. To get inspiration, Borijan and Kylie travel extensively, staying in design hotels across the globe. Design-wise, their favourite place to visit is Japan. “Everything down to the type of glass they choose is perfect,” Kylie said.

One notable hotel from their adventures was the Freehand, in downtown Los Angeles.

The modern site features a lobby that is simultaneously a reception, café and a meeting room. “It was like a backpackers, but fancy,” Milic said. It wasn’t just the hotels in the States’ sunny West Coast that impressed them.

“The Midwest also has some supercool accommodation, lovely people, amazing design.

The Anvil Hotel in Jackson Hole, Wyoming, was amazing.”

Currently, the Verso team is working on offices for a digital agency moving to Auckland.

The dream for them though is to work together on a hotel. Borijan previously worked on a proposed 60-room hotel in Palmerston North’s

old post office, which is still getting its feet off the ground.

Since they started out in the industry, Borijan’s style has become more constrained and minimal, whereas Kylie has become more colourful and creative, making for a powerful contrast. “We work as each other’s assessors, balancing each other out, like different pages of a book.” The pair has noticed a trend where people are more responsive to good design than ever before.

“Everyone’s realised that when things are done cheaply, it doesn’t look nice, and then it’s not successful. I think it’s important for hotel owners to put an emphasis on design, as it does payback,” Kylie said.

Verso is flexible and happy to work on almost any project. They are client focused and like to make sure each project is unique. One-way Kylie likes to do that is working on custom items, such as unique, custom-made furniture.

Their ideal client is someone willing to take a risk and do something a bit creative, and the properties they’ve worked on previously perfectly match this description. Verso does free initial consultations and likes getting to know the client, so they can understand exactly what the client wants.

To learn more, email hello@versostudio.co.nz or call 09 377 3888. l

colourtrending

Resene Seachange

Shu Ying Armchair, Statement iD

his winter is promising to be one of the coldest and longest in a while. As the last autumn leaves blow off the trees, winter has truly set in and lets its cold winds settle over everything. With pouring rains thrashing around, rivers flooding, and snow coating the mountains, winter’s colours are synonymous with its weather. Classic colours associated with winter include dark and light shades of blue and purple, murky and subdued greens as well as icy whites and soft greys.

If you’re feeling the cold this winter, warm up with Designtree’s Frankie Pendant 1400 modular lighting system. Covered in a blue colour like Resene Fleur prin t, Martha’ s Furnishi ng Fabric s

Wishing Well, with light bursting out from inside it, the elegant piece is handcrafted with solid timber and a recycled acoustic felt panel shade, giving it a comforting homely feel. The dark blue shade with the light coming out of it would be perfect Resene inside a warm dining room Wishing Well over a long table, or in a bar sheltered from the cold weather raging outside.

While winter may be relentlessly cold and damp, it doesn’t always have to be dreary.

The Poi Room’s Evelyn Dunstan Undermining Puni, with semitransparent teal blue glasswork reminiscent of Resene She’ll Be Right, can add a healthy dash of a natural cool aquatic blue to any living space.

Resene

Melodic

Milan Bar Stool, Orno Interiors

Resene Duck Egg Blue

Levy Au Loi Cushion, Genevieve Levy

Resene Ruck N Maul

Resene She’ll Be Right Frankie Pendant 1400, Designtree

Lisbon three-seater, Big Save

Resene Into the Blue

It’s an exciting touch which could reflect a splash of watery blue colours wherever it sits.

Statement iD’s Shu Ying Armchair designed by Tim Rundle is a cool, sophisticated piece that could fit in with a plethora of settings. Evocative of Resene Seachange, the chair’s washed blue would fit right in with the rains and storms deep out at sea.

Winter colours are not just about the temperature dropping and wild rains. Winter also brings with it the end of autumn, with plants dying, flowers disappearing and trees holding on as best they can.

Martha’s Furnishing Fabrics’ Fleur print demonstrates this beautifully, with its splash of green, black and purple leaves and flowers akin to Resene Melodic.

Nothing says winter more than

Colours available from Resene ColorShops

Evelyn Dunstan Undermining Puni, The Poi Room

a landscape of winter itself. In this Levy Au Loin cushion from Genevieve Levy, a painting of a cloudy landscape brings guests into a whole different hazy and tender universe, with foggy grey colours on the painting’s horizon similar to Resene Duck Egg Blue.

Big Save’s Lisbon three-seater is fitted out in a strong royal blue velvet fabric, like Resene Into The Blue. The deep elegant blue is dark enough to fit into any lounging area, but also colourful enough to stand out and catch the eye of any visitors.

The Milan Barstool from Orno Interiors features comfortable dark green upholstery, resembling Resene Ruck N Maul, a similar colour to that found in wetlands across New Zealand in the winter season. l

www.resene.co.nz 0800 737 363

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CUT TO SIZE

The idea for Cutshop came about when a family kitchen needed renovating but it was difficult to find someone to cut exactly what was needed to fill the unique space.

A gap in the market was spotted for a contract cutting service to support the trades who wanted sheet material cut, edged and drilled for the products they produce, like kitchens, cabinets and shelves.

Cutshop has a vast resume of completed projects, including a progressive fit-out for a high occupancy hotel in Auckland. Remarkably, the 150 guestrooms they were working on had to stay open while renovations were underway. However, this was no issue for the team at Cutshop and project management company Syracuse Joinery Collective, led by Wayne Billings.

“They’ve carried out many other jobs for hotel and motel owners and even completed fit-outs for hospitals,” said Billings. “While hospitals are not in the hotel space, they have many of the same needs and requirements as well as posing the same types of challenges. “When a hotel or motel owner is refurbishing a property, the most important thing to keep in mind is the design of the room. To have the most impact on guests, a room must be nicely laid out, with spacious well-made cabinetry and furniture that’s functional and solid. Getting a new fit-out with the support of Cutshop is the perfect way to ensure a property makes a great first impression.

“With accommodation providers, it can also be tempting to rip everything apart and start from the ground up. Despite this, it can be much more cost effective to renovate what you already have rather than starting from scratch.” The service Cutshop provides, means anything can be given a facelift or refurbed. The age of the cabinetry and furniture shouldn’t be a concern for any owner. As design trends lean towards more patterns and

LEGRAND

A flickering light in a hotel entrance or a broken power socket in a guest room could be enough to make guests instantly double guess their visit.

Legrand is a specialist in providing products and systems for electrical installations and digital building infrastructures in all types of industrial and commercial buildings.

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Legrand’s origins date back to 1865 when a French workshop was set up to craft porcelain dishes. At the time, porcelain the primary electrical insulation material.

brighter, contrasting colours, Cutshop is adapting with the times. Patterns and textures can be created using its CNC machines,which are able to provide contrast and character.

Traditionally in retail shops, shop owners will refit and produce a new look around every five years. Due to the size and scale of hotels and motels, refreshes aren’t completed as frequently. A makeover, however, is important for the same reasons; it gives a fresh, clean, modern feel to a property which always translates to higher value customers and better revenue per room.

It’s difficult to upgrade one aspect of a room and not the others, as once you’ve refaced a motel’s kitchen other parts will look tired in comparison.

Therefore, the biggest opportunities come when fitting out an entire room all at once. “Undertaking a major refit can be a significant outlay in cost, especially when ripping out and starting from scratch,” said Billings, “and this often puts a lot of owners and operators off.

“The alternative is to refresh progressively. This delivers an equal result but instead does it in a way that helps the owner manage cash-flow and debt.

This way, it can also be done more regularly, which keeps products fresher, which in turn helps generate revenue.” Syracuse and Cutshop’s approach is to progressively refurbish to achieve the same result, but with less cost and hassle than completely starting from scratch. Cutshop operates out of three factories, in Albany and Mount Wellington in Auckland, as well as in Hamilton.

Visit Cutshop at www.cutshop.com or give them a call on 0800 288 7467 to start your next refresh or refit project. l

In 1949, following a factory fire the company switched its focus to exclusively making electrical equipment, and since then the company has become the largest supplier of switches and sockets as well as the global leader in cable management.

With a workforce of over 36,000 people in over 90 countries, Legrand offers hotels the most efficient and comprehensive electrical solutions for any building project. It has developed and continues to hone a diverse product range, so that clients only have to work with one trusted supplier who will assist them before, during and after the installation process.

To continue offering the best solutions for electrical infrastructure, Legrand continually acquires brands that specialise in developing the best technologies and products for specific use. Some brands that

Legrand offer include HPM, Cablofil and Bticino. Cablofil, for example, is their cabling solutions brand and is the most specified wire mesh cable tray in the world.

Legrand is committed to building a company with ethical and transparent business practices. It works to reduce its environmental impact and develop products using only the latest energy-efficiency research and technology. Legrand has recently been expanding its product range to adopt more sustainable and energy-saving technologies.

Regardless of whether you want to improve customer comfort or make work and management easier for hotel staff, Legrand has specific solutions for each room and area in the hotel. From bedrooms to the equipment room, every requirement and technical solution is covered. To find out more visit www.legrand.co.nz or call 0800 476 009. l

A NEW SET OF EYES

Linda Abbott, director of Martha’s Furnishing Fabrics, first became interested in textiles in high school when a passionate teacher introduced her to textile design.

“I loved fabric construction, fabrics, art and design, so it was a no-brainer to pursue. Textiles at the time was a viable art and design career, be it a glimmer of an industry. You also had the option to go it alone, so I did a textile design degree,” said Abbott.

After graduating, Abbott then spent the greater part of 20 years travelling and living overseas, dabbling in arts, textiles, retail, rural living and motherhood.

“Martha’s is a real coming together of all those things combined for me. A maturity that gives you confidence to back yourself and know a good fabric when you see one and the importance of relationships and having good people around you.”

Abbott bought the business nearly three years ago, after the store had been carefully nurtured for ten years to become a treasure trove of beautiful, classic and unique fabrics from around the world.

She believes that at a fundamental level good design is how well it satisfies the brief.

“In the eye of the beholder, it’s what makes you smile and feel comfortable. For others, it’s the challenge a good design may ask of them. At Martha’s it’s about fulfilling a function – practically, aesthetically and increasingly sustainably.” Many of the most renowned hotel properties across the world feature textiles, and Abbott has some favourites that stand out from the crowd.

“In the textile world it’s hard to go past the Firmdale Hotels with their bold and brave use of colour and pattern in textiles to make a statement and provide a unique user experience.

“My current favourite though; on a recent trip to New York I stayed at the newly opened MADE Hotel. Tactile and sensory, the clever and subtle use of materials was just so organic and comfortable. Combined with simple Japanese influenced design, it was a world away from the predictable grandness and complication that is New York.”

In the USA, where a lot of Martha’s fabrics are sourced,

Martha’s are known as ‘jobbers’, meaning they buy and sell import mill ends, over runs, odd lots and special orders direct from top textile mills across the world. They also stock an extensive range of permanent lines from the same mills. As designers and makers, Abbott and the team at Martha’s can give you a new set of eyes.

They see beyond a bolt of fabric and visualise its end use. Not swayed by trends, Martha’s creates collections based on a classic aesthetic defined over years of

being in the business.

Martha’s has experience bringing properties to life with its unique fabrics. From iconic New Zealand vineyards, breath-taking lodges and bed and breakfasts, bars and eateries, museums, caravans, retail stores and much more, Martha’s is more than capable of beautifully fitting out a site.

To find out more about how Linda Abbott and the team at Martha’s Furnishing Fabrics can improve your site, call 09 5233655 or email info@marthas.co.nz. l

LEGRAND HOTEL SOLUTIONS COME AND VISIT US AT FACILITIES INTEGRATE Auckland 25-26 Sep ASB Showgrounds

THE POWER TO CREATE MEMORABLE EXPERIENCES

THE GLOBAL SPECIALIST IN ELECTRICAL AND DIGITAL BUILDING INFRASTRUCTURES Legrand Hotel Solutions offer you a suite of electrical products and systems that not only enhance guests’ comfort but also enhance safety and operational efficiencies of the hotel. From business owners through to designers, specifiers and electrical contractors, Legrand Hotel Solutions accommodate the needs of all parties of any hotel project.

Email projects@hpmlegrand.co.nz to discover how we can partner with you to bring power to life on your project

www.legrand.co.nz

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bespoke

Extensive handwork and craftsmanship.

Bespoke lighting made by hand is just one of the bespoke ranges done

by L.A.Imports. Lorraine Allen, a qualified designer has been working with Spanish trained artisans in Mexico for more than 25 years, bringing that point of difference to her client’s spaces. Hand forged iron and handblown glass, whether classic or contemporary, are just two product lines in her Bespoke Catalogue. Get inspired by visiting L.A. Imports’ 500m2 showroom just off the motorway in Ellerslie. l

Bespoke pieces meeting most design and budget requirements.

The most recent project by hotel fitout specialists Statement iD was the reintroduction of SPG/Marriot to New Zealand with their Four Points by Sheraton, Auckland. Statement iD worked closely with client Russell Property Group and public space designers Studio Design + Architecture to meet the design brief. While some of Statement iD’s agency brands TON and Lebello were included in the design, they also created bespoke furniture that features throughout the hotel. Statement iD worked closely with local craftsmen to create the bespoke pieces often in large quantities and to the highest quality. Statement iD has strong relationships with both local and offshore manufacturers enabling them to meet most design and budget requirements. l

Bespoke customisation ingrained with structural integrity This is what the basis of New Zealand manufactured product and the commercial interior sector is all about. The boutique nature of manufacturing in Christchurch allows nationwide supply of quality, practical, timeless designed pieces, all represent value and has one of the leading furniture manufacturers standing behind each and every piece.

Visit montreux.co.nz today. l

History, functionality and simplicity are at the core of Design Denmark.

Haiku is a Japanese form of poetry, where so much is expressed in a few simple lines. The same is true for Gamfratesi’s poetically designed sofa that was launched by Fredericia in 2012. In Haiku, a protectively encompassing outer shell is combined with a soft interior, providing an intimate enclosure.

Haiku sofas can be part of larger environments, where the high rise back option creates intimate spaces.

With the lower back of Haiku Low, the sofa fits perfectly into private homes and other interiors. Haiku is a bespoke, eye-catching design statement for hotel lobbies, executive offices and private homes. l 12 Maidstone Street Ponsonby, Auckland 09 361 3333 designdenmark.co.nz

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MAKING GUESTS’ LIVES EASIER Hotel amenities and facilities provide the necessary and perfect extras that can make a guest’s stay that little bit smoother. From soaps, skin and hair care products, to guest Wi-Fi and vending machines, this feature showcases the most important amenities and facilities that every hotel needs to have covered.

GETTING WIFI RIGHT

QUICK, RELIABLE INTERNET Being equipped with high-speed, reliably functioning, easy-to-use internet is a necessity for modern accommodation providers. A 2016 survey showed that 65 percent of hotel guests connect to hotel Wi-Fi with seven minutes of arriving, one third of which request the Wi-Fi password upon checking-in.

Hospitality Internet’s service makes it easy, painless and financially viable to offer quality wireless internet to your guests.

There is a common misconception that hotels can operate Wi-Fi the same way a home or office would. Hotels are a public environment where you don’t want to expose random devices to your office network and to each other. Using a standard Wi-Fi security key does not provide sufficient protection.

Hospitality Internet creates secured Wi-Fi networks for places such as admins or offices, that will work throughout an entire property.

They offer hoteliers two ways to operate; a ‘managed system’ or a ‘free to host system’.

The managed system allows an operator to customise and grant access in any way they like, and can provide internet free, charged, unlimited, data-capped – whatever the hotelier chooses.

The free to host system is a pay to use system, which is suitable for properties such as apartments where internet packages are being sold to residential tenants. This free to host system is called free because it costs nothing to operate and get installed, but it’s better than free because a rebate is usually paid back to the building.

Guests will have no issues using the system as it is straightforward and easy to use. The process is as simple as connecting to any other Wi-Fi network. Simply enter the assigned passcode and you’re good to go. Multiple devices can be used on the same passcode, with a limit set at the hotel operator’s discretion.

Hospitality Internet has been providing the service for thirteen years, so they know how to solve any faults or problems that may arise. To help clients they provide a free customer support helpline for any issues.

There are no worries with maintaining the Wi-Fi and ensuring it stays up because all hardware is monitored and updated remotely.

Faults are detected before guests are aware they

Making sure Wi-FI works and is fully operational at all times can be make or break for a hotel. Good reliable Wi-Fi is a necessity. From backpackers to luxury five-star hotels, the quality of the accommodation’s internet is vital to ensure a good experience for guests.

HeadQuarters Network Design and Consultancy was setup in 2004 to provide computer and network support to small businesses in Queenstown and nearby areas. It now operates nationwide, proving guests with internet access and managed services for international brands and top tourism resorts right across the country.

HQ helps you manage your guest internet experience and can design and install an effective wireless system to provide the right balance of cost and coverage to ensure the signal reaches as far and strong as possible, without costs reaching too high. Whether you plan to provide free or paid internet for your guests, HQ can help you simplify guest internet, making it easy for your guests to use.

With the HQ Wi-Fi system, anybody in the nearby radius can connect with a laptop or smartphone, logging into the network.

Using its experience in managing guest internet, HQ’s network engineers secure and manage internet connections for sites of all sizes.

Starting with the best connection available at the physical location, HQ manages the installation and sets up its centrally managed Firewall to keep you safe from all threats. From there, businesses are monitored by HQ’s system which makes sure any issues are dealt with before they cause any problems.

Providing internet access and wireless solutions to over 400 sites across 300 locations, HQ is there to make sure guests have a consistent, reliable internet connection.

For more information call 0800 479 434 or email sales@hq.net.nz. l

exist, and repairs are arranged.

Traditionally when a system is bought, owners would be tied to the technology at the time of sale, and when the warranty runs out nobody is looking after it or repairing it. With Hospitality Internet, operators won’t have to worry about a cost upfront as all its systems are either leased out or free of charge, meaning there is no big capex to worry about.

Over two thirds of travellers confirm the presence of wireless internet in a hotel before they book a room. Make sure your internet is top of the line and always working with Hospitality Internet.

To find out more call 0800 483 786 or visit www.hospitalityinternet.co.nz. l

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DEFINING TRAVEL WELLNESS holistic modern techniques, Subtle Energies addresses a complex range of health concerns and has been quickly adopted by spas at the world’s best hotels.

Crown Towers, Gwinganna, Qualia and The Peninsula Hotel Paris are just a few luxury properties who want to share Farida’s recipe for wellness with their guests.

In the Air – Lyndall Mitchell, ASPAR

As travellers seek more healthy and holistic experiences, the desire for wellness has pervaded the hospitality industry. A handful of pioneering female entrepreneurs, all of whom have found a way to tailor their selfcare messages and products to the needs of travellers and hoteliers, are at the forefront of this growing trend:

In the Spa – Farida Irani, Subtle Energies

Holistic Health Practitioner and founder of Ayurveda Yoga Australia, Farida Irani, launched Subtle Energies, a spa concept and skin care range based on authentic Ayurveda principles in Sydney in 1993. Combining ancient sciences with

VANITY GROUP’S NEW PARTNERSHIP Vanity Group has partnered with The Aromatherapy Company to produce Elements first-to-market hotel amenity program supplying luxury products to hotels across the world including New Zealand. “We are excited to be partnering with a luxurious, empathic brand in New Zealand. It is a pleasure to work with The Aromatherapy Company and distribute Elements to the world and we are looking forward to bringing other New Zealand brands on board”

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A passion for wellness led Aurora Spa founder, Lyndall Mitchell, to develop a range of botanically active products, called ASPAR. Wanting to encourage her spa clients to incorporate the ritual of self-care in their daily lives, she’s crafted Australian-made products that are free from animal testing, parabens, lanolin, sulphates and SLS. ASPAR products have since been selected by Qantas as their skin care partner in over 40 Qantas Business and First-Class lounges globally and in on-board amenity kits, gifted to around one million passengers each year.

one of the triggers of her debilitating headaches, she ditched cost-saving synthetic fragrances and artificial colours, and created a line based around the principals of aromatherapy. LATHER was one of the first to offer aromatherapy turndown items such as their Quiet Night Relaxing Balm, designed to replace the stimulating chocolate on the pillow with a sensory experience to help weary travellers get the rest they seek.

Learn more about these brands and how to incorporate their wellness message into your property at www.interior-images.com.au. l

In the Room – Emilie Davidson Hoyt, LATHER

Skin care entrepreneur and life-long migraine sufferer, Emilie Davidson Hoyt, created California-based, LATHER, nearly twenty years ago out of a personal need. Realising that the synthetic fragrances found in most bath and body products (including hotel amenities) were

said Vanity Group’s CEO Paul Tsalikis.

The Aromatherapy Company brand, Elements, is luxurious home fragrance and body care created in the elements that encapsulate Aotearoa: Earth, Air, Fire, Water. The product will be distributed across the Vanity Group global distribution partners and retain the sustainability ethos that is an integral part of The Aromatherapy Company. Tsalikis said that the product is available now and for any hotelier to get in touch with the global sales team if they are interested in samples to test the care and quality.

Vanity Group is a global cosmetics market leader with an Australian entrepreneurial spirit.

Providing an ensemble of luxury cosmetic, fashion, fragrance and lifestyle brands both via proprietary and licensing whilst focusing on the design, development, manufacture and marketing of premium skincare and haircare

hotel amenity products. With headquarters based in Sydney, Australia and with a regional office in New Zealand, Vanity Group comprises of advanced research and creative laboratories, ultra-modern manufacturing facilities, an inhouse master design studio and an extensive warehousing and distribution network in over 55 countries.

“The essential ingredient to our success is people. The emphasis we put on relationships and providing ancillary value to our hotel partners beyond being a typical supplier is key. This year we have a focus in partnership marketing, to contribute to brand awareness for our hotel partners”. Vanity Group currently has 14 propriety and licensee brands under its umbrella and is committed to providing the New Zealand hotel market with exceptional products and service. To find out more visit vanitygroup.com. l

WORRY-FREE VENDING – THE 21ST CENTURY WAY For almost two decades, Gevenza has been one of New Zealand’s leading importers and suppliers of quality Italian vending and coffee equipment.

Vending machines are increasingly commonplace in public areas, waiting rooms and many other locations. Modern equipment is stylish, reliable and effective at providing products that meet customers’ needs and wants, especially where shop opening hours are restricted, and other facilities are not available.

When there is no convenience store nearby, or no other readily available outlet to meet guests snacking needs, there could be the perfect opportunity for a vending machine.

Accommodation providers are constantly looking to provide guests with more convenience and variety during their stays.

Vending machines can add a cost-effective way to provide guests with 24/7 access to snacks, drinks, entertainment and other necessities, as well as a providing a worry-free revenue stream for your business.

Anywhere customers are waiting for more than five minutes, providing vended products can save customers time, help them relax and enhance their overall stay.

Gevenza arranges installation and commissioning of machines anywhere in New Zealand with local Service Support agents.

This also covers a full briefing on the machine operations, fault warnings and regular site operator maintenance requirements.

If buying a machine outright isn’t right for you, Gevenza can also arrange operating leases and lease-to-buy options which help save on the capital outlay required for an outright purchase.

Two of the most popular products at Gevenza are the Adimac Raffaello and Michelangelo chilled food vending machines, which are ideal for providing guests with chilled snacks at any hotel or motel or lodge.

Gevenza also offers coffee vending machines which provide guests with barista quality espressos at the press of a button,

without great expense or timewastage.

Gevenza only stocks highquality Italian machines, but in the rare event that something does go wrong, Gevenza offers free extended warranties and loan machines to borrow so

any problems can be sorted with minimal disruption and inconvenience. For more information about Gevenza’s products and services please visit www.generalvending.co.nz or call 0800 111 820 l

DEFINING PRESTIGE HOTEL AMENITIES

Serving Secure Wireless Internet To Your Guests

GUEST INTERNET & WIFI SOLUTIONS

FOR HOTELS, MOTELS, LODGES AND APARTMENTS VANITYGROUP.COM

• Super easy for staff • Access options customised to your exclusive requirements • Access for multiple devices at once • Guaranteed WiFi coverage • All devices are isolated for protection of you and your guests

SUPER SMART & SECURE

0800 483 786

Call us for special deals and free installation*

Email sales@hospitalityinternet.co.nz or visit www.hospitalityinternet.co.nz

August/SEPTEMBER 2018

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KEEP FLOORS DRY AND CLEAN When guests come into your building they also bring in whatever they have with them.

If it’s raining outside, guests are going to be bringing in soaking wet umbrellas.

The last thing a hotelier needs is water dripping all over the carpet, making it smell damp and unpleasant for guests, or making the tiles wet, slippery and dangerous.

Keeping floors dry and clean in a hotel’s entrance is important, you don’t want the first thing your guest to see being a puddle of sloppy dirty water.

Wet Umbrella Bagger provides umbrella wraps so visitors can quickly and conveniently bag their umbrellas, preventing drops of water spilling all over the floor.

Wrapping wet umbrellas as staff and guests enter the building captures drips in biodegradable bags, helping to fight against wet floors.

Stop slippery floor conditions and get guests umbrellas out of the way. Thousands of injuries every year occur due to slips, trips and falls, the most common cause of which are slippery floor surfaces and inappropriate footwear.

Keeping your floors dry reduces risk of injury and keeps your staff and guests safe.

Using Wet Umbrella Wrappers also helps to cut down on floor

REUSING LEFTOVER SOAP Soap left unused at Scenic Hotels is being sent to places in need, as part of a global Soap Aid Scheme. Scenic Hotel Group joined the scheme in late 2017 and has so far sent a pallet of unused soap from its Dunedin hotel. Scenic plans on rolling out discarded soap collection across all of its 18 hotels. The initiative

maintenance costs during the winter season, as floors won’t be getting wet as often.

Designed to hold umbrellas of all shapes and sizes, with a wide range of colours to suit different decors, Wet Umbrella Baggers are

redirects discarded and unused soaps from hotels. The soap is then re-processed, crushed and filtered. A heating and blending process creates ‘noodles’ of soap, ready to be recycled into new, hygienic soap bars. The soap is then distributed to targeted communities in need of hygiene aid. l

available to lease or buy, keeping the bad weather out of your hotel.

For more information visit www.wetumbrellabagger.co.nz or call 0800 754 753 l

Hospitality Vending Machines Specialists We have a wide range of vending machines for accommodation providers who are constantly looking to provide guests convenience and variety in their accommodation rooms

FOR MORE INFORMATION CONTACT US Experts in managing guest Internet Solutions For more information or a free quote call: 0800 HQWiFi or email: sales@hq.net.nz

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Call today on 0800 038 55 80

A: Unit 3/11 Homersham Place, Harewood PO Box 31 103 Christchurch 8444

W: www.generalvending.co.nz E: sales@generalvending.co.nz

Stop dreaming of summer... and start planning for it instead.

FRETTE offers 100% pure cotton terry towels, robes, bath mats and slippers for your luxurious pools, spas and bathrooms.

Ensure your guests enjoy their summer holidays to the fullest by offering pool and bath linens produced using only the finest fibres, vibrant colour-fast dyes and most skilled craftmanship.

Renowned for luxury, comfort and creativity, FRETTE has partnered with Forbes Travel Guide, the global authority on luxury travel, as the Official Bed & Bath Linen Brand for 2018.

Order now for pre-summer delivery!

Available exclusively through Interior Images +61 3 9673 1444 | info@interior-images.com.au www.interior-images.com.au August/SEPTEMBER 2018

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KEEPING CLEAN

Regardless of whether you’re working to achieve corporate sustainability goals or just being a responsible part of your community, keeping your site clean and tidy is important. Disposing of rubbish responsibly and creating no unnecessary waste is something all accommodation sites should aim for. This feature covers the eco-friendly experts who work everyday to make the planet cleaner.

MEASURE YOUR WAY TO SUSTAINABILITY The Mil-tek value proposition – that you can’t improve what you don’t measure – supports how a customer can effectively manage waste along a journey of sustainability.

Mil-tek is the pre-eminent supplier of waste compactors, balers and bagging solutions in New Zealand. Its extensive range of baling, compactor and bagging solutions are designed to stream and segregate specific waste material in that first (vital) step of reducing waste to landfill. Mil-tek works with customers to evaluate waste material stream impacts within their operational processes, identifying the composition of recyclable materials and helping manage waste inputs and outputs.

By implementing relatively simple but continuous

improvements, segregating waste in the workplace, managing key materials into high density, cleanly sorted, low contaminated bales, it is possible to turn collecting waste from a cost centre into a revenuegenerating activity. Well-managed BAU processes at waste ‘hotspots’ will help identify materials capable of a revenue return. They help customers identify and manage waste streams to the point of collection. Start by providing waste stations to collect and segregate waste where it is created and disposed of.

Mil-tek is a solution provider to some of New Zealand’s most respected and foremost thinking companies.

Savings of up to 50 percent on the costs of managing and disposing of general waste to landfill is an achievable and feasible target.

They provide turnkey waste material solutions by offering a combination of different products. So, identify a start-point for making your own business (and that of others) more sustainable. l

​New Zealand’s number one supplier​​of industrial sewing, embroidery, steam​​& curtain automated machinery.​ ​L​EADING BRANDS​:​ Juki, Tajima, ​B​rother, Pegasus, Jiffy, Eisenkolb, Typical, Stirovap, Siruba For accessories and standard machinery terms and conditions apply.

Email: sales@walkersotech.co.nz or sales@sewingtime.co.nz

0800 446953 • 09 525 0011​​• 03 366 1112 • New show room at 23 Fairfax Ave, Penrose, Auckland • 8 Stanley St, Sydenham, Christchurch

www.walkersotech.co.nz or www.sewingtime.co.nz 34

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A GREAT REPLACEMENT

Jas and Simren at Ecobags are a husband and wife duo looking to make a difference in the world. The business began in 2007 when the pair were frustrated with the waste created by plastic bags and other rubbish.

Determined to fill a gap in the market for reusable, sustainable bags in the business branding sector, Ecobags wants to help businesses promote themselves in a greener, more eco-friendly manner.

Offering the widest choice of eco-friendly materials, styles and colours, Ecobags are a blank canvas. Businesses can design bags to suit their needs and packaging requirements. Replace everyday plastic bags in your business with customised Ecobags.

SUSTAINABLE SOLUTION

Ecobags is perfect for any hotel looking to reduce its carbon footprint and show customers that it really cares about reducing plastic. Offering a range of products from room and kitchen bin liners to custom-made reusable bags such as newspaper and laundry bags, give Ecobags your requirements and the team will sort it out.

With a range of degradable, recycled, biodegradable and paper bag options to choose from, Ecobags makes it easier than ever for businesses to pick more sustainable options. Ecobags offers a clean, sustainable alternative to the norm. For more information call 09 279 9919 or email bags@ecobags.co.nz. l

Junk Run saves hotel operators time and hassle because they take care of all of your waste in a one-stopshop solution. With one phone call, Junk Run will deal with all your waste in a sustainable and safe way. This can also remove any health and safety risks a hotel may have otherwise faced.

Junk Run do everything possible to keep waste out of the landfill and their focus is on giving their client’s waste a new lease on life. This differs from recycling, as some recycled product can still end up in a landfill.

Junk Run makes sure as much waste as possible is reused through a variety of not-for-profit partners. By using Junk Run, your waste can support great causes and you can feel good about doing the right thing!

Junk Run is a one phone call solution to remove all a hotel’s waste including construction waste and

furniture removal - which Junk Run will find new homes for. Junk Run also provides a high degree of transparency on where the waste goes.

During renovations Junk Run’s efficient waste removal service means that the construction team can carry on with the renovation or fit out, increasing productivity, containing costs and, above all, stay safe and sustainable.

Junk Run trucks also save on valuable room, so they are a perfect solution for tight spaces, or multi-level buildings when you can’t fit a skip in.

Hotels can make a real difference by using Junk Run and putting their waste to work helping those in their communities. Use Junk Run and avoid the skip bin altogether - because that literally does go straight to landfill.

Remember, one phone call is all it takes to receive a hassle-free service and great value price. Call Junk Run on 021 586 544 or email info@ junkrun.co.nz. l

Have you got rubbish that needs sorting and disposing of quick smart?

• Furniture or chattels • Construction or renovation waste

Need a one phone call solution?

Call us today and we will sort it.

• One quote • Labour and clean-up included • Operate in tight spaces and just in time where skip bins aren’t the solution • 70% of all waste we collect is reallocated and directed away from Landfill Laundry Bags Pillow Bags Newspaper Bags Hairdryer Bags

021 586 544

Send your junk to a better place I www.junkrun.co.nz I info@junkrun.co.nz August/SEPTEMBER 2018

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SMALL & PORTABLE: THE WAY OF THE FUTURE

Small and portable is the trend du jour. The pop up concept is becoming more and more popular, to the point where some businesses operate exclusively as pop-ups around the world. The small and portable format is gaining traction, with the idea of spending summer by the beach and winter at the Southern ski fields an incredibly appealing prospect.

The shipping container trend is gathering momentum worldwide, with countless pop-ups making use of the low-cost alternative. The idea often appeals to eco-conscious owners looking to reduce the environmental impact of their business.

With a container set-up, a restaurant or accomodation provider can move to where the customers are, rather than having to wait for the customers to find them. Portability is key – a container kitchen could spend the summer in a holiday hotspot like Whangamata before moving south to the ski fields over winter. Space is clearly no issue. The rise of food trucks can attest to

that, with portable options receiving rave reviews while utilising every inch of space available to them.

In March, a pop-up hotel opened on Sydney’s Cockatoo Island – all packed within a 20m2 shipping container. The boutique hotel suites have extendable parts to create extra space and awnings to shelter the front deck.

“With our environmental and sustainability ethos, we’re trying to demonstrate that you can have a contained footprint but still have the luxury that you would need in a hotel room,” said Contained co-creator Anatoly Mezhov. “You can still repurpose a shipping container but in a beautiful, bespoke and usable way.”

The Cockatoo Island pop-up was the second stop for the concept, which first launched at a rural site outside of Melbourne.

“We’ve noticed a lack of luxury but approachable accommodation options in Australia,” said Mezhov. “You travel around to some beautiful spots and hotels could be either very expensive or there’s just a lack of them. This concept is quite flexible – that’s the beauty of it.”

The Ska Brewing Company, based in Colorado, opened a shipping container restaurant in 2013, one of the first in the USA. “There’s a lot more education out there now on how to do that,” said Kristen Murano of Ska Brewing. “Especially in a lot of the city areas where space is limited, it’s a good way to build and be more cost-effective.”

The trend is already well established overseas, but where would be the best fit for a container business in New Zealand? l

WAREHOUSE PRECINCT, DUNEDIN In 2013, the Dunedin City Council set out to revitalise the historic Warehouse Precinct, in particular defining an individual character for Bond Street and Vogel Street.

The intention was to create a hive of employment which builds on the area as a historical resource, offering a characterful and attractive living space. A container kitchen, possibly in the proposed Bond St laneway, would complement the already existing street art and historical façades. l

WYNYARD QUARTER, AUCKLAND

Redeveloped for the 2011 Rugby World Cup, Wynyard Quarter has developed into a first-choice dining precinct in the central city.

Mayor Phil Goff and the Auckland City Council has even more plans for the historically-underutilised site, including the removal of the Tank Farm in place of residential, dining and grassy areas.

With the America’s Cup on the way and Auckland securing more and more worldclass events, now is the time to secure a spot. l

RIVERSIDE FARMERS MARKET, CHRISTCHURCH Riverside is an exciting new development currently underway in Christchurch, a sevenday-trading indoor farmers market, linked to a vibrant network of boutique retail, restaurants, cafes and bars.

The presence of a container kitchen would provide a welcome throwback to the history of the site, formerly occupied by Christchurch’s famous container mall.

Initially devised as a way of kickstarting the Christchurch retail market after the 2011 quakes, the Re:Start container mall closed in January 2018 but served as an enduring symbol of the rebuild. l

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BURNS & FERRALL is offering the chance for one lucky company to walk away with a fully equipped, fully functional commercial kitchen housed inside a custom built recycled container, worth over $125,000.

Simply spend $1000 at Burns & Ferrall to go into the draw.

Making it great since 1948.

*Artists impression

BE IN TO WIN this amazing Container Kitchen worth over 125K! Spend over $1000 between 1st June 2018 to 31st January 2019 to go into the draw.

Our proud sponsors:

Terms and conditions: Promotion period ends 31st January 2019. Five finalists will be drawn on 1st February 2019. Winner will be announced on 11th March 2019 at the Food First Gala Dinner. The draw will be made under legal supervision. All entries will be housed electronically and drawn via an electronic system. There will be no return cash value of the prize. The prize will be housed in Auckland and will be transported to one location for the official handover to the new owner. Burns & Ferrall will insure all contents of the prize until it is handed over to the new owner. Standard manufacturer warranties will be dated from the handover date. For full terms & conditions, please visit www.burnsferrall.co.nz August/SEPTEMBER 2018

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INTRODUCING CHEESE BITES

TOP PRIZE FOR AKITU Central Otago wine brand akitu has taken out its second international title win at the world’s most influential wine awards this week. Following two weeks of blind taste testing at The Oval cricket ground in London by judges comprised from the most important people in the wine world, akitu pinot noir from Wanaka was announced the winner of the International Wine Challenge Sustainability Trophy for the second time in three years.

Akitu’s founder Andrew Donaldson was ecstatic that akitu had won top honours at a lavish award ceremony held at Grosvenor House Hotel, Park Lane in London.

“Coming from New Zealand there is something very special about winning the IWC Sustainability Trophy again at such an esteemed event,” he said. “Being acknowledged on an international stage for

our wine, while respecting the planet through our practises, is a truly humbling experience that fills our team with great pride. Caring for the environment is not only essential, in my opinion but it makes good business sense. It’s like life, the more you put in, the more you get out.”

More than 15,000 wines from 55 countries entered this year’s IWC competition hopeful for a top spot. Of the 32 gold medals awarded to New Zealand wines, akitu won gold medals for both top cuvee A1 Black Label 2016 and akitu A2 White Label 2016, scoring 96 points for each wine. This is the third year the akitu A1 has been entered, winning gold medals on each occasion, and two NZ pinot noir trophies, one New Zealand Red Wine Trophy and now two IWC Sustainability Trophies, collecting eight trophies in total. l

Ghiotti Cheese Bites are an innovative new product from European Foods.

Made using only the finest quality Italian cheese, Ghiotti Italian Cheese Bites are the perfect snack to fit in the minibar. Oven baked and not fried, Ghiotti Italian Cheese Bites are irresistibly tasty and crispy. The Cheese Bites are a great option for those with specific dietary requirements as they are gluten, lactose and preservative free. European Foods are committed to presenting only the best authentic and top quality food products, carefully selected from across Europe to bring innovation and flavour to New Zealand.

For more information visit www.ghiotti.co.nz or phone 09 551 7410. l

NEW CHEF AT TE WAONUI RETREAT

Scenic Hotel Group’s Te Waonui Forest Retreat has welcomed new executive chef Jean-Michel Poulot to the team. Poulot has a background in French cuisine and previously worked around the world, including in a Michelin starred restaurant in Switzerland.

The Canopy Restaurant is the site’s premium dining facility, including quality local cuisine such as an indulgent five-course degustation dinner. l

JUICE SUMMIT APPROACHING PRIVATE DINING VAULT Dunedin’s old Chief Post Office vaults, used from 1937 to 1994, have been converted into private dining rooms at the Distinction Dunedin Hotel.

The historic vaults are accessed through their original steel doors and take diners back to the 1930s.

Guests will have the opportunity to choose between four uniquely designed vaults, with a capacity to host between two to fourteen

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guests. The interiors feature glowing chandeliers and antique lamps, mirrors, armchairs and couches against a dark backdrop of moody walls.

The vaults are still up-to-date with modern technology, offering modern necessities such as complimentary unlimited WiFi, individual temperature control and the ability to play music from curated playlists. l

The Juice Summit started in 2013 and aims to provide a genuine and dynamic forum for all industry players and their worldwide suppliers.

With record participation, the Juice Summit is now a global, annual conference which guarantees the presence of renowned industry experts who are active on both the European and international juice scene.

The Summit is always held before either ANUGA in Cologne or SIAL in Paris so that attending the Juice

Summit enables optimisation of both time and travel costs for company representatives.

The European Fruit Juice Association, together with its partners the International Fruit and Vegetable Juice Association and SGF, is preparing an agenda which will cover a wide variety of topical issues which determine the business environment of today, as well as challenges for tomorrow. The 2018 Juice Summit will be held on the 17th and 18th of October in Antwerp, Belgium. l

indulge your guests with this premium minibar snack

GHIOTTI CHEESE BITES made the traditional way using only the finest Italian cheese. Oven-baked for freshness, crunchy Cheese Bites are AN ideal snack alternative.

100% cheese. www.ghiotti.co.nz

Lactose & gluten free.

Vegetarian.

info@europeanfood.co.nz

09 551 7410 August/SEPTEMBER 2018

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WHAT’S HOT IN THE MINI BAR

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1. INFUSED WITH INGENUITY Inspired by our unique botanicals Karven has created a delicious range of artisan New Zealand made spirits that your guests will love. Their incredible smoothness is testament to their quality.

Award winning Dry Gin, Vodka, Starka, Vermouth, Amaro, & Absinthe - distinctive flavours crafted by hand. Showcase the best of New Zealand spirits and create a unique and engaging cocktail experience for your guests. Our range is also available in 50ml so you can provide a cocktail in every room!

Contact Quench Collective 0800 946 326 or email stephen@karven.co.nz.

2. A WHOLE LOT JUICIER New Zealand’s beverage market just got a whole lot juicer with the launch of “The Apple Press”, producers of the “world’s best apple juice”. Apple lovers can now delight in drinking their favourite Hawke’s Bay apple; Royal Gala, JAZZ™ and Braeburn as single varietal juices. With no preservatives or added sugar, The Apple Press is pure

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“apple in a bottle” goodness, with the apples given the 5-star treatment; hand-picked at peak ripeness, cold-pressed just once and then bottled delicious.

The Apple Press experience gets even better with their “Apple &” range that pairs apple with other fruit favourites; Braeburn & Hawke’s Bay Pear, Braeburn & Valencia Pulpy Orange and Royal Gala and Feijoa. Branching out even further The Apple Press can trace their apples back to the orchards they came from, and bottle in 100 percent recyclable packaging.

Available in 350ml and 800ml bottles. 350ml RRP $3.29*, 800ml RRP $4.49* *based on average supermarket pricing.

Discover The Apple Press at www.theapplepress.co.nz Contact Trevor Smith, Head of Sales on trevor@theapplepress.co.nz

3. A SESSIONABLE IPA 8 Wired Brewing is inspired by the legendary Kiwi can-do mentality. Expect unique brews, expect ingenuity in flavour. The Semiconductor IPA is designed to knock your socks off while keeping your feet on the ground.

100% OWNED

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They wanted a beer that was as electric as a one pint wonder IPA. At just 4.4 percent Alc/ Vol, this session strength IPA has a bounty of American and New Zealand hops delivering maximum flavour, minimum regret. Available in in 330ml or 500ml bottles.

For further details contact Quench Collective on 0800 946 326 or email sales@quenchcollective.co.nz.

4. OLD FASHIONED GINGER BEER Made with 100 percent natural ingredients and given time to mature and develop a deep full flavour, this 330ml nonalcoholic ginger beer is one of the popular cuisine range of products developed by Hawkes Bay Brewing Co. A popular refreshing ginger beer is served in our attractive proprietary bottle alongside our other beers, ciders, spiced ginger beer and red sangria. Sharing Hawkes Bay with the world.

Visit www.hbbc.co.nz or email sales@hbbc.co.nz.

Ph: 0800 696 2837.

5 5. PERFECT HOTEL SNACK European Foods introduce Ghiotti Cheese Bites, perfect for any hotel minibar. Made from 100 percent Italian cheese, the cheese bites are an ideal alternative snack. European Foods brings the most innovative and delicious foods from Europe into New Zealand. All Ghiotti products are sourced in Italy, then sliced and packaged in New Zealand. This means that all their products are authentic and top-quality.

For more information visit www.ghiotti.co.nz or phone 09 551 7410

6. FANTASTIC FIZZ Travellers wanting a unique taste of New Zealand would be delighted to find Foxton Fizz in their room’s minibar. Foxton Fizz has been a memorable drink for locals and visitors in New Zealand since 1918. Foxton Fizz offers guests five flavours to choose from, including Creaming Soda, Lemonade, Raspberry, Lime and Kola, all in 250ml glass bottles with a twist-off crown cap. Surprise and delight your guests with Foxton Fizz, the

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special drink delivering its fizz across New Zealand.

For more information call Matt Watson on 029 4747 333 or 04 974 6568 or email matt@foxtonfizz.com.

7. REFRESHING MAPLE FLAVOUR Maple Water is the sap of the maple tree from which maple syrup is made. Much like coconut water, maple water contains an array of nutrients (46 in total) and electrolytes. With a refreshingly clean taste and a hint of maple flavour, it’s the perfect way to cool down and rehydrate.

Matakana Superfoods’ NECTA maple water is a sustainably harvested, low-calorie beverage, making it ideal not only for health-conscious individuals but the whole family. Available in three flavours; pure maple, maple lemon tea and maple cranberry and blueberry.

For more information visit www.matakanasuperfoods.com or phone 09 422 968.

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Emma-Jane's Foodservice 0800 366 252 info@emmajanes.co.nz

Cappucino

Whether you want to lease just one item, a few or develop a whole business finance strategy with LeasePlus, browse through our extensive product range online and see the possibilities we open to you.

Contact us to see how easy it is to take the next step. email: sales@leaseplus.co.nz

www.leaseplus.co.nz

0800 800 325