Sun Valley Guest Handbook | Summer 2016

Guest Handbook We are committed to 100% Guest satisfaction Summer 2016 1

Emergency Contacts Emergency Situation / Quick Response - Fire, Medical, Police 911 or 9-911 (dialing from house phone) Non-Emergency Situations / Alarms, Theft, Disturbances Sun Valley Resort Security / 208.720.0157 Lost Children Mountain or base of Mountain / 9am-4:30pm River Run Ticket Desk / 208.622.6136 Mountain after 4:30pm Security / 208.720.0157 Sun Valley Village Security / 208.720.0157

When calling for help, be ready to provide / 1. Your name 2. Department or location of emergency 3. Type of emergency 4. Injury or nature of incident 5. Please DO NOT HANG UP 6. Provide report to supervisor or manager This guide may not be reprinted or reproduced, in part or whole, without the written permission of Sun Valley Company.

Prices, hours, policies are subject to change without notice.

Please check www.sunvalley.com and or Daily Operations Update (DOU) for latest information.

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Dear Sun

Dear Sun Valley Team Member Welcome to our 2016 summer season! It is a pleasure to have you on the Sun Valley team this summer. This handbook is intended to provide you with quick answers to the questions most commonly asked by our Guests.

Please keep it with you at all times while working.

Best wishes for a fun, exciting, safe and successful summer!

Tim Silva Sun Valley Resort Vice President & General Manager

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Search by Section

4

Children / Family

30-33

Dining

14-21

Entertainment / Events

48-53

Golf

26-29

Hotels / Lodging

8-9

Mountain

22-25

Safety / Security

Inside front cover

Shopping / Retail

54-57

Spa / Fitness / Pools

10-13

Sports / Recreation

34-47

General

6-7 / 58-66

Search by Topic EMERGENCIES Guest Satisfaction AED Locations Bank / ATM Locations Bike - Sales / Trails / Rentals Bowling / Game Room Business Center Car Rentals Children / Family Dining / Restaurants Entertainment / Concerts / Events FAQs / Fun Facts Fitness Gift Cards Golf Gun Club / Shooting Hiking Ice Skating Ice Shows / Sun Valley on Ice Lift Tickets / Gondola Lodging / Hotels Lost & Found

Inside front cover 6-7 Inside back cover 58 34-36 37 9 9 30-33 14-21 48-53 59 13 57 26-29 38 25 39 49-50 23 8-9 66

Movie / Opera House Mountain Activities / Events Outdoor Adventure Center Paddle Boats / Lake Pools / Swimming Real Estate Recreation Center Restaurants – Lodge / Village Restaurants – Mountain Restaurants – Other Locations Restaurant Reservations Restrooms Room Service Shopping / Retail Spa / Salon Spider Jump / Bungee Trampoline Stables / Horseback Riding Tennis Transportation / Public Wi-Fi Telephone Numbers Notes

51 22-25 40-42 43 13 61 44 14-18 19 20 9 & 44 60 9 54-57 10-12 46 45 47 62-64 65 Back cover everywhere

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Committed to 100% Guest Satisfaction

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TALK

Say “hello,” “good morning,” and “good evening” to all Guests, whether you’re sitting at your desk or walking to lunch. Ask questions about their day, if they need any assistance, how you can help.

EYE CONTACT

Make eye contact with Guests, especially when speaking with them.

NAME

Use the Guest’s name if you know them, “Welcome back, Ms. Smith”.… Let the Guest know your name by introducing yourself and by wearing your name tag.

SMILE

Smile! Make the Guest feel welcome and appreciated.

Addressing Guest Issues LISTEN

Listen to the Guest without interrupting. Take notes, if necessary.

APOLOGIZE

Apologize and offer a sincere show of empathy, such as “I’m sorry that happened” or “I understand how you could feel that way.”

SOLVE

Solve the Guest’s issue immediately; seek assistance, if needed to resolve the situation.

THANK

Thank the Guest for bringing the issue to your attention.

Avoid excuses or blame / Provide a solution Get help from supervisor, if needed

Share the information with others who can help to create a long-term solution for the future.

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Hotels | Lodging 208.622.2151 / 800.786.8259 / www.sunvalley.com Reservations | 8:00 a.m. – 9:00 p.m.

Sun Valley Resort lodging includes hotel rooms, condominiums, cottages & townhomes.

Guests may check in 24 hours a day Walk-ins (Guests without reservations) are welcome Sun Valley Lodge Location | Sun Valley Village | 1 Sun Valley Rd. (1st right after the Sun Valley Rd/Dollar stoplight) Front Desk | 208.622.2001 Sun Valley Inn Location | Sun Valley Village | 1 Sun Valley Rd. (right after the “Sun Valley Inn” sign) Front Desk | 208.622.2211 Condominiums / Cottages / Townhomes Check-in | Sun Valley Lodge or Sun Valley Inn Sun Valley Resort Group Sales (Groups & Conventions) | 800.322.3432

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Lodging Amenities | Services Business Centers Daily | 24-hours Business centers are conveniently located in the Lodge and Inn and are provided as an exclusive amenity for our lodging Guests. Services include – computer use, printing, faxing, copying and ATM. Additional services are available through Concierge or Front Desk.

Lodge Location | Next to Bell Service desk in Lobby.

Inn Location | Next to the Ram Bistro lobby entrance.

Concierge Services 800.622.2097 Daily | 8am - 10pm Concierge is happy to assist Resort Guests with any arrangements they may need – including restaurant reservations, transportation, car rentals, concert tickets, babysitting services, spa and salon appointments, floral.

Hotel Dining / Bars Pages 13-19 for full range of dining options in all locations Sun Valley Lodge / Gretchen’s, Duchin Lounge, Poolside Café & Bar, Bowling Alley Café Sun Valley Inn / Ram Restaurant, Ram Bistro. All hotel restaurants and bars are open to the public.

Pool / Fitness Center See page 12 for details Sun Valley Resort has three pools and two fitness centers.

Room Service 208.622.2202 / A menu is provided in each room Lodge | Daily | 7am - 10pm / Inn | Daily | 5pm - 10pm *Bald Mountain Pizza offers delivery to these locations, Lodge Apartments & Wildflower Condos.

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The Spa at Sun Valley Daily Hours | Spa / 8am-9pm | Salon / 9am-6pm 208.622.2160 The 20,000 square foot Spa at Sun Valley offers a full range of deluxe services Appointments Recommended | Walk-ins Welcome Location | Adjacent to the Sun Valley Lodge Amenities | Sauna, steam room, year-round outdoor pool, pool cafÊ, fitness facility, yoga studio, private lockers, relaxation lounges, couple’s treatment rooms.

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The Spa at Sun Valley Daily Hours | Spa / 8am-9pm | Salon / 9am-6pm 208.622.2160 Services Acupuncture

Highly-skilled practitioners address specific needs

Body Treatments

A full-range of wraps, scrubs, relaxation baths and soaks

Facials

Sun Valley Signature Facial, Hydrafacial, Carita of Paris Luxury facials and products, Men’s rebalance facials

Massages

50 or 80-minute massages / deep-tissue, sunstone, in-room, couples

Nails

Manicures, pedicures, polish change, gel color, acrylic nails

Salon

Cuts, color, blow-out, up-do, color weave, lash/brow tint, waxing, makeup

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The Spa at Sun Valley Daily Hours | Spa / 8am-9pm | Salon / 9am-6pm 208.622.2160 Services Bridal Services | A full range of spa services are available for bridal parties, bachelorette groups, newlyweds.

Experience Packages | Luxurious specialty packages available for individuals, couples.

Kids/Teens | Kids and teens, ages 8-16, are welcome to enjoy the Spa services when accompanied by an adult.

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Pool | Fitness Facilities Daily Hours | Fitness Facilities / 7am-10pm FREE for all Sun Valley Resort Guests 3 heated swimming pools / 2 Jacuzzis / 1 sauna / 2 fitness facilities Adult supervision required for children under 13 years old / No lifeguard on duty Olympic Pool | Jacuzzi / Sauna / Kids Splash Park | 208.622.2130 | Daily Hours / 8am-7pm / summer only Location | Across from Inn parking lot, next to tennis courts. No lockers.

Sun Valley Lodge | Pool / Jacuzzi / Poolside CafĂŠ / Fitness Facility | Daily Hours / 7am-10pm Location | Adjacent to Lodge and Spa. Lockers available.

Sun Valley Inn | Pool / Fitness Facility | 208.622.2259 | Daily Hours / 7am-10pm Location | Ask front desk. Lockers available.

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Dining | Sun Valley Lodge Gretchen’s | 208.622.2144 | Reservations / 208.622.2144 | Daily Hours / 7am-3pm, 5pm-9pm Named after Olympian, Gretchen Fraser, the restaurant features new American cuisine in a relaxed atmosphere. Outdoor seating available overlooking the ice rink. First come, first served for breakfast and lunch; Reservations may be taken for dinner.

Breakfast / Lunch / Dinner Duchin Lounge | 208.622.2145 | Daily Hours / 12pm - Midnight (12pm - 10pm / Food) Full bar and light fare menu. Outdoor seating overlooking ice rink.

Weekend live entertainment | Check DOU or www.sunvalley.com/things-to-do/events-calendar Appetizers / Lunch / Dinner

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Dining | Sun Valley Lodge Poolside Café & Bar | 208.622.2823 | Daily Hours / cafe menu / 11am-9pm | bar / 11am-10pm Casual dining with light fare, full bar and beverage service. Located between the fitness facility and Spa. No glasses or non-Poolside Café & Bar food or beverage.

Bowling Alley Café & Bar | 208.622.2191 | Daily Hours / 11am-10pm Fun and family-friendly atmosphere with small bites and snacks.

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Dining | Sun Valley Village The Ram | 208.622.2225 | Reservations / 208.622.2800 | Hours / Tues-Sat / 5:30pm-9pm (7 days during symphony) Fine cuisine featuring Sun Valley classics in a cozy, traditional Alpine setting. Reservations recommended. Outdoor dining on the Inn Terrace overlooking the Duck Pond. Live entertainment – check DOU for updates.

The Ram Bistro | 208.622.2266 Bar / Daily Hours / 4pm-midnight Bar Menu / Daily Hours / 5pm-10pm

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Dining | Sun Valley Village Konditorei | 208.622.2235 | Hours / Mon-Sat / 7am-5pm | Sunday brunch / 7am-4pm German-Austrian patisserie and restaurant in a bright setting. Serving locally roasted organic and fair trade coffee, beer, wine and crafted cocktails. Breakfast / Lunch

Bald Mountain Pizza & Pasta | 208.622.2143 | Daily Hours / 5pm-9pm Family-friendly, full-service restaurant. Full take-out menu. Deliveries to Sun Valley Lodge, Sun Valley Inn, Lodge Apartments, Wildflower Condominiums.

Appetizers / Dinner

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Dining | Sun Valley Village Short Line Deli | 208.622.2060 | Daily Hours / 11am-9pm Take-out deli with freshly prepared cold sandwiches and salads, imported and domestic cheeses, wine/liquor, craft beer, grocery-sundries, snacks. a la Mode | 208.622.2243 | Daily Hours / Noon-10pm Old-fashioned ice cream parlor featuring extensive menu of house-made and local ice creams, milkshakes and sundaes.

Duck Pond Grill | Front of Sun Valley Inn | Daily Hours / 11am-3pm (Early-July to late-August) An outdoor grill serving burgers, hot dogs, chicken in a casual family atmosphere.

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Dining | Mountain Both of these locations are only available via lift, hiking or biking!

Lift tickets are available at the River Run ticket desk or Recreation office in the Sun Valley Village.

The Roundhouse | 208.622.2012 | Reservations / 208.622.2800 | Daily Hours / 9am-3pm (June 25-September 4) Historical restaurant and bar located mid-mountain on Baldy. Casual lunch atmosphere featuring grill, salads, sandwiches and light entrees. Dining and bar inside or outside on the deck with spectacular views of the valley.

Lookout Day Lodge | Daily Hours / (June 25 – September 4) Located at top of Baldy. Open for beverage vending machines and restrooms only.

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Dining | Other Locations Sun Valley Clubhouse | 208.622.2919 | Daily Hours / 11am-8pm (lunch / 11am-3pm | bar / 11am8pm | turn / 8am-5pm | cart / 10am-5pm). Turn & cart adjusted to tee times.

Located one mile east of Sun Valley Village on Trail Creek Rd (location of golf pro shop in summer).

A locals’ favorite for lunch, with spectacular views of Trail Creek Golf Course and Bald Mountain.

Inside and outside seating on terrace. Large screen televisions and full bar service. Open to public.

Lunch | Full Bar Service | Bar Menu | Après golf nightly $5 special / 3pm-7pm Elkhorn Clubhouse Grille | 208.622.2820 | Daily Hours / 11am-5pm (food) / 11am-6pm (bar) Located in Elkhorn Village, past Carol’s Dollar Mountain Lodge, it’s a relaxed dining atmosphere for lunch and drinks. Open to public.

Lunch | Full Bar Service

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Special Events | Banquets | Catering 208.622.2020 Sun Valley organizes special events and provides catering for a wide range of occasions.

Our catering department can provide special meeting arrangements, menu planning, audio/visual, wedding coordination, wine selections, entertainment, room gifts, and assistance with group recreational activities.

•

Weddings

•

Special celebrations

•

Conference groups

•

Fundraising events

•

Family reunions

•

Business meetings

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Mountain Activities | Bald Mountain | River Run During the summer, Baldy is open to hikers and bikers. Whether enjoying lunch at 7,700’ from the Roundhouse or hitting one of the 34 miles of trails, Bald Mountain offers activities for the entire family. Gondola rides, mountain biking the flow trail, shopping at the Brass Ranch. Bike rentals, gear and repairs also are available at Pete Lane’s.

Brass Ranch River Run

208.622.6146

Mountain Operations

208.622.2896

9am-5pm

Pete Lane’s River Run

208.622.6123

9am-5pm

River Run Lift Tickets

208.622.6136

9am – 4pm through September 5

Roundhouse

208.622.2012

11am – 3pm / lunch

Last gondola ride uphill is 4:00pm / Last gondola ride downhill is 4:30pm / No pets permitted on lifts Children must be 3 years old to ride the Christmas chairlift

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Gondola Lift Tickets 208.622.6136 Lifts open / 9am – 4pm | June 25 – September 5 Group Rates Available Summer Lift Tickets Summer Season Lift Pass / All Use / Adult = $359 | Youth (19 & under) = $229 Children / 2 years old & younger = free (gondola only) Biking / Full Day

Hiking / Full Day

Adult

$39

Adult

$25

Youth / 3-12 years old

$27

Youth / 3-12 years old

$20

Senior / 65 years old +

$27

Senior / 65 years old +

$20

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Mountain Events Gondola Opens

June 25

Baldy Buddy Hike

June 25

Ride Sun Valley Festival / SCOTT Enduro Cup Races

June 23-26

Baldy Bike Trails / Lift Serve Open

July 1

Yoga on the Mountain

June 25; July 2, 16, 23, 30; August 6, 13, 20, 27

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Hiking Trails Pete Lane’s Outdoor Adventure Center / 208.622.2281 Pete Lane’s River Run / 208.622.6124 | Recreation Office / 208.622.2135 http://trailink.org / Ketchum Ranger Station | Sun Valley Road

AREA

TRAILHEAD

DIFFICULTY

TRAILS

Bald Mountain

River Run Plaza

Moderate-Strenuous

34 miles / system

Sun Valley White Clouds

Lodge & Clubhouse

Easy-Moderate

5 miles / system

Proctor Mountain

Hemingway Memorial

Moderate

4-mile loop

Wood River Bike Path

Sun Valley, Ketchum

Easy-Moderate

SV, Ketchum, Hailey, Bellevue

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Golf Sun Valley Clubhouse Pro Shop / 208.622.2251 / Open Daily | dawn to dusk | golf@sunvalley.com Elkhorn Golf Club Pro Shop / 208.622.2271 Pro Shop | Locker Rooms | Club Storage | Club Rental | 25-acre Practice Facility Private Lessons & Clinics | PGA Professionals | Lunch | Bar | Snack Bar Sun Valley Clubhouse

Trail Creek Road / 1 mile east of Sun Valley Village

Elkhorn Golf Club

Elkhorn Village / 1 mile south of Sun Valley Village

Season

April – October / weather-dependent

Reservations | April 30 – Sept 23

7am-7pm

Reservations | after Sept 23

Dawn to Dusk / call for details

Trail Creek Golf Course

18-holes / 6,968 yds. / Par 72 / Designed by Trent Jones, Jr.

White Clouds Golf Course

9-holes / 3,600 yds. / Alpine Links-style course / Designed by Donald Knott

Elkhorn Golf Course

18-holes / 7,214 yds. /Par 72 / Designed by both Robert Trent Jones, Jr. & Sr. / Semi-private

Sawtooth Putting Course

18-holes / 52,000 sq. ft. / Putters provided

Virtual Golf / Daily 10am-6pm

Selection of world-class championship golf courses / Simulator provides swing data / max of 4 golfers at time

Tee Times | Sun Valley Guests

Advance tee times with confirmation or recreation card #

Tee Times | Non-Guest / Public

Reserve 14-days in advance

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Golf | Green Fees Carts are mandatory and included in Green Fee Lodging & Golf Packages are available! Call 800.786.8259 Green Fees 18-holes | Guest 18-holes | Non-Guest / Public 18-holes | Junior / 15 & under 18-holes | Twilight / after 2pm 9-holes | Twilight / after 4pm 9-holes | Adult 9-holes | Junior / 15 & under 9-holes | Re-round after 18 Groups | 16 or more players Green Fee 9-holes 18-holes

Trail Creek Course Peak | June 11 – Sept 18 Value | Opening-June 10 & Sept 19 – close $149 $79 $169 $89 $79 $49 $110 / $69 / $89 $59 $49 $39 $49 $29 $149 (18-holes only) White Clouds Course Peak | June 11 – Sept 18 Value | Opening-June 10 & Sept 19 - close $64 $39 $99 $59 27

Golf | Sun Valley Passes Individual pass holder receives a 15% discount on store merchandise, free club storage, cart rental and discount on range use.

Medalist Pass $3,750 Added value with season locker rental, individual daily range use & use of virtual golf simulator during the season.

Unrestricted play during golf season. Adult can bring five (5) guests at no charge. Accompanied Junior access (15 & under) during season. Guest access is one-on-one basis, must be accompanied by pass holder. Peak season green fees for playing companions. Maximum of three per round will be discounted to a guest rate of $99.

Full Pass $2,700 Unrestricted play during golf season. Pass holder can bring two (2) Adult guests at no charge. Accompanied Junior guest access (15 & under) during the season. Access is one-on-one basis and must be accompanied by pass holder. Peak season green fees for playing companions. Maximum of three per round will be discounted to a guest rate of $99.

White Hot Combo Pass $1,999 Unrestricted play during Value (opening to June 24 & Sept 19 to closing day) golf seasons. Pass entitles holder to accompanied Junior guest access (15 & under) during the value season. Access is on a one-to-one basis and must be accompanied by pass holder. Unlimited play during the 2016 season on the White Clouds course. Peak season green fees for Trail Creek course will be discounted to $99 rate.

Value Season Pass $1,500 Unrestricted play during Value (opening to June 24 & Sept 19 to closing day) golf seasons. Peak season green fees for playing companions; maximum of three (3) per round will be discounted to guest rate of $99.

White Clouds Pass $1,150 Unlimited play during the 2016 season on the White Clouds course. Peak season green fees for Trail Creek course will be discounted to $99 rate.

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Golf | Instruction / Driving Range / Putting Course Private Instruction / by appointment / clinics available upon request One person

30-minutes

$60

One person

60-minutes

$100

Two people

60-minutes

$130

Sawtooth Practice Green and Driving Range Adults

$10

Children / 12 & under

$5

Small Bucket

$5

Large Bucket

$10 Virtual Golf

$30/person | 1st hour

$20/person | 2nd hour

$10/person | 3rd hour 29

Family-Friendly Activities •

A la Mode / ice cream

•

Hiking Bald Mountain Trail

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Bowling

•

Horseback riding

•

Bald Mountain Pizza / pizza party and family night

•

Ice Shows

•

Ice Skating

•

Biking / hiking White Clouds trails

• •

• Biking Lower River Run to Warm Springs or • Wood River Bike Path • Chocolate Foundry / candy and goodies

•

Concerts at Sun Valley Pavilion (inside or on the lawn)

•

Feeding the ducks and swans at the Sun Valley Lodge pond

• •

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Golf / driving range | 9-holes or 18-holes (rental clubs available) Gondola ride and lunch at Roundhouse

Movies at the Opera House Outdoor Adventure Center Paddle boating, beach volleyball, horseshoe toss at Sun Valley Lake

•

Putt-putt golf on Sawtooth Putting course

•

Spider Jump (bungee trampoline)

•

Swimming in one of the three outdoor heated pools

•

Tennis

Child Care | Playschool and Babysitting Playschool / 208.622.2288 | playschool@sunvalley.com Recreation Center / 208.622.2135 | Concierge / 208.622.2097 Babysitting

Day and evening (by reservation) services available – only through Concierge

Playschool Camp

Available to Guests, locals and employees

Hours

Monday-Sunday / 9am – 4pm

Ages

3 months - 5 years old

Reservations

Reservations and walk-ins welcome

Location

Sun Valley Village, behind post office

Activities

ice skating / swimming / tennis / paddle boating / biking / gondola rides / crafts / putt-putt golfing / field games / wagon rides / picnics / bowling / river exploration / nature walks

Evening Program

Fridays & Saturdays / 6pm-10pm / $70 + $10 for dinner / Advance reservations required / 18 months - 7 years

Type

Full / 3-18 mo

Full / 19mo-5yrs

Half / 3-18mo

Half / 19mo-5yrs

Discount

Lunch

Guests

$120

$105

$95

$75

15% w/prepaid camp

$10

Locals

X

$55

X

X

10% w/prepaid camp

$10

Employees

X

$45

X

X

10% w/prepaid camp

$5

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Child Care | Sun Valley Adventure Camp Adventure Camp | 208.622.2133 Recreation Center | 208.622.2135 svadventurecamp@sunvalley.com Hours

Monday-Friday / 9am – 4pm

Ages

6 -10 years old

Reservations

Reservations and walk-ins welcome

Location

Sun Valley Village, behind the Brass Ranch

Activities

ice skating / swimming / tennis / paddle boating / biking / horseback riding / gondola rides / crafts / putt-putt golfing / field games / wagon rides / picnics / bowling / hiking / river exploration

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Type

Full-Day / 6-10 years old

Discount

Lunch

Guests

$105

15% w/prepaid camp

$10

Locals

$55

10% w/prepaid camp

$10

Employees

$45

10% w/prepaid camp

$5

Children’s Birthday Packages Recreation Center / 208.622.2135 Custom packages can include bowling and/or ice skating with pizza, cupcakes, music and more!

Organized by a personal party planner.

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Biking Trails Pete Lane’s Outdoor Adventure Center / 208.622.2281 Pete Lane’s River Run / 208.622.6124 | Recreation Office / 208.622.2135 http://trailink.org / Ketchum Ranger Station | Sun Valley Road AREA

TRAILHEAD

DIFFICULTY

TRAILS

Bald Mountain

River Run Plaza

Moderate-Strenuous

34 miles / system

Sun Valley White Clouds

Lodge & Clubhouse

Easy-Moderate

5 miles / system

Proctor Mountain

Hemingway Memorial

Moderate

4-mile loop

Wood River Bike Path

Throughout SV, Ketchum

Easy-Moderate

SV, Ketchum, Hailey, Bellevue

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Bike Rental Pete Lane’s sells and rents bikes for the entire family Hybrids, city cruisers, cross-country, downhill, and road bike rentals are available at River Run and Sun Valley Village locations.

Brands | Kona, Giro, Cervelo, Intense, Norco Riding Style Mountain Mountain Mountain Road Road Bike Path Bike Path Kids Kids Extras Extras Extras

Bicycle Type Kona / Intense Full Suspension / XC Front Suspension Cervelo Hybrid Tandem Comfort Big Kids [size] Small Kids [size] Trailer Tag-along Stroller / Jogger

Extra equipment available, including strollers, trailers, tag-alongs and accessories BIKE RENTALS Rental Information / All rentals include helmet and bike lock. Instruction available. Multiple day discounts available. ½-Day $49 $39 $22 $49 $22 $39 $22 $14 $12 $14 $14 $12

Full-Day $59 $49 $32 $59 $32 $49 $32 $19 $16 $19 $19 $16

Pete Lane’s | River Run | 9am-5pm | 208.622.6124 / Sun Valley Village | 9am-8pm | 208.622.2279 35

Bike Repair | Pete Lane’s Services

Price

The Overhaul

$119.95

The Major

$59.95

The Minor Hydraulic Brake Bleed Suspension Tune Suspension Overhaul Flat Tire Repair Headset Adjust Brake Adjust Derailleur/Gear Adjust Wheel True Hub Adjustment Repack Hub Bike Build Basic Labor Rate Basic Pack & Ship

$39.95 $34.95 $49.95 $59.95 $9.95 $4.95 $7.49 $9.95 $14.95 $9.95 $29.95 $59.95 $59.95 $119.95

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Details Includes superior clean, drivetrain lube, wheel true, gear adjust, brake adjust, tire pressure check, headset adjust, cable & housing replacement, hub repack, bottom bracket repack.

Includes superior clean, drivetrain lube, wheel true, gear adjust, brake adjust, tire pressure check, headset adjust.

Includes drivetrain lube, gear adjust, tire pressure check, headset adjust.

Cost per brake. Includes replacing brake fluid.

Includes cleaning & new suspension oil.

Includes cleaning, new seals & new suspension oil. Price of seals are separate.

Per tire, plus new tube Per brake Each Per wheel Per hub Per hub, includes new bearings

Bowling | Game Room 208.622.2191 | Hours | Fri-Sun / 11am-10pm | Mon-Thurs / 3pm-10pm The 6-lane bowling alley and game room are located in the lower level of the Sun Valley Lodge.

Information on children’s parties or private events / 208.622.2135 $60 per hour, per lane / includes shoes / up to six people per lane

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Gun Club 208.622.2111 | svgunclub@sunvalley.com Daily Hours / 9am-6pm through mid-October Open to the public / Beginners & groups welcome / Private shoots arranged Novice & Seasoned shooters can be assisted by certified instructors / Minimum age is 12 1.5 miles east of Sun Valley Village on Trail Creek Rd., across from Trail Creek Cabin entrance Trap / Double Trap / Wobble Trap / Skeet / Duck Tower / 5-Stand / Sporting Clays / Featuring Beretta shotguns Service

Rates

Trap, Skeet or 5-Stand or Sporting Clay Package (includes gun, ammo, instructor, & 25 targets)

$55

Trap, Skeet or 5-Stand or Sporting Clays (25 targets)

$22.50 each

Private Instruction / Maximum 5 people per session + range fees

$55

Season Membership

$225 (after 7/01)

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Ice Skating Ice Rink Outdoor Skate House | 208.622.2194 | skatingcenter@sunvalley.com Daily Hours / 11am-7pm Sun Valley Ice Rink, behind the Sun Valley Lodge Full service pro shop | Skate rentals | Group & Private Lessons Type

Rates

Adult / 13 + years old

$12

Child / 12 & under

$10

Child / 5 & under (with paying Adult)

free

Skate Rental / figure & hockey skates available

$6

Summer Skating School | June 20 – August 19, 2016 | 208.622.8026 Private lessons start at $25, varies by instructor. Beginner group lesson start at $25

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Outdoor Adventure Center @ Pete Lane’s | Guided Hiking 208.622.2281 | outdooradventure@sunvalley.com Guided hiking led by the Pete Lane’s outdoor adventure specialists Guided Hiking 1-2 hikers | $50/hour; $100/2-hours; $150/3-hours; $200/4-hours | $20/hour for each additional hiker.

Gratuities not included in price.

All reservations must be made 48 hours in advance. A reservation deposit is required with a 7-day cancellation policy. Tours of $100 or less require a $25 deposit. Tours over $100 require a $45 deposit.

Proctor Mountain

Moderate-advanced / 2.5-3 hours / Enjoy aspen groves, old Basque sheepherder engravings and views of first chairlift in North America.

Baldy Blast Climb

Advanced-Strenuous / 3.5-4 hours / Uphill hiking with an elevation gain of 3,000’. End the hike with lunch at Roundhouse (not included in price). Catch the gondola down to River Run. Full day. Reservations.

Averell’s Hike

Moderate / 2 hours / Gondola ride to Roundhouse, then hike to Bald Mountain peak at 9,150’. End the hike with lunch at Roundhouse (not included in price) and take either the gondola or Christmas lift back down.

Custom Hike

Design your own hike with Sun Valley specialists.

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Outdoor Adventure Center @ Pete Lane’s | Guided Biking 208.622.2281 | outdooradventure@sunvalley.com Guided biking led by Pete Lane’s outdoor adventure specialists Guided Biking All guided and instruction tours receive a 25% discount off bike rentals from Pete Lane’s bike shop.

Mountain Biking Instruction Number of riders

Time

Rate

1-3 riders

1-2 hours

$150 ($40 each additional rider)

1-3 riders

3-4 hours

$225 ($40 each additional rider)

Custom Guided Mountain Bike Rides Number of riders

Time

Rate

1-2 riders

1 hour

$125 ($40 each additional rider)

1-2 riders

2 hours

$150 ($40 each additional rider)

1-2 riders

3 hours

$175 ($40 each additional rider)

1-2 riders

4 hours

$200 ($40 each additional rider) 41

Outdoor Adventure Center @ Pete Lane’s | Guided Biking Baldy Downhill Guide Number of riders

Time

Rate

1-2 riders

2-4 hours

$275 (includes lift ticket)

Each additional rider / 3 max per guide

2-4 hours

$50 each additional rider

Wheels & Wine Guided Bike Tours A leisurely bike tour through Sun Valley with a wine tasting at the end. A fun, relaxed guided tour provides a narrative insight into the rich history of the area. Cost is $49 per person and includes bike. Reservations may be made at Pete Lane’s in the Village.

Corral Creek/ Trail Creek

Nice shaded ride for riders looking for beginner single track. Roundtrip can be customized with road for easier terrain. Light technical and climbing. Up to 3 hours.

White Clouds

Beginner trails with gentle climbing, descending and switchbacks. Up to 2 hours.

Baldy Downhill

Moderate-Advanced. Take a lift to the top of Baldy at 9150’ and descend the flow trail to the base of River Run.

42

Paddle Boats | Lake 208.622.2135 | Daily Hours / 10am-5pm / Last boat rental at 4pm / Check DOU for updates Sun Valley Lake – a short walk from the Sun Valley Village towards Dollar Mountain, across from Atelier Condos.

1-hour / $25 | At least one rider must be 16 years old | Life vests are required Other Activities at Sun Valley Lake | volleyball / 1-hour / $49 Pick-up and return balls and shoes at the Sun Valley Recreation office.

43

Recreation Office 208.622.2135 | Restaurant Reservations / 208.622.2800 Sun Valley Village, across from Pete Lane’s | Daily Hours / 9am-5pm The Guest’s prime source for Resort information, activities and events.

The recreation office can map out activities so Guests can make the most of their visit!

•

Book activities at the resort – tennis, gun club, kids’ programs, etc.

•

Reservations – Ice Shows, Restaurants (Gretchen’s, Ram, Roundhouse)

•

Concert Tickets, lift tickets, season passes – these may all be purchased at the rec office

•

Receive/renew recreation cards

•

Brochures / Mountain & Trail maps / Area maps

44

Stables | Horseback Riding Sun Valley Stables / 208.622.2387 | svstables@sunvalley.com Daily Hours / 9am-4pm / June 11 through September 30 Daily Ride Times / 9am / 11am / 1pm / 2:30pm / 4pm Located on Sun Valley Road, between Ketchum and Sun Valley Resort Guided trail rides on Dollar Mountain. Minimum age is 8 years old and minimum height is 52�

Sun Valley Sports requires the use of helmets for riders under 18 years old.

Children ages 8-17 must be accompanied by an adult. Please arrive at stable at least 20 minutes prior to ride.

Rates Trail Ride

1-hour

$55 per person

Wagon Ride

1-hour

$39 per person

Children 8 & under / Free

Western Horsemanship

1-hour

$35 per person

Group

Western Horsemanship

1-hour

$75

Private

45

Spider Jump Bungee Trampoline River Run Plaza at base of Baldy | Outdoor Adventure Center / 208.622.2281 / outdooradventures@sunvalley.com The Spider Jump combines bungee jumping and trampolines. Guests can jump over 20’ into the air and perform gravity-defying maneuvers – like flips and somersaults. A comfortable harness and two Bungee cords are attached to 24’ poles on both sides, allowing Guests to perform gymnastic feats.

Great family fun for participants of all ages. Four people can jump independently at the same time.

Private parties can be arranged before 3:00 p.m. by advanced reservations.

Prices Peak Season / July & August

4-minute session

$9

Peak Season / July & August

5-pack punch card

$39

Non-Peak Season / June & September

4-minute session

$8

Non-Peak Season / June & September

5-pack punch card

$35

Year-Round (on Sun Valley property)

Hourly Rental (birthdays, groups)

$249

46

Tennis | Tennis Camp Sun Valley Clubhouse / 208.622.2156 | Recreation Office / 208.622.2135 Located across from Sun Valley Inn parking lot | Daily Hours / 8am-8pm Open to the public | full-service pro shop | 17 courts | ball machine | group & private lessons Tennis camp for adults and children, operating mid-July to mid-August. Call SV Clubhouse for details.

Court Rental Member / 1-1.5 hours

$15

Non-Member / 1-1.5 hours

$30

Court rental with ball machine

$50 Private Lessons

1-hour

$80-$100 Tennis Season Membership

Single

$225

Family

$375

47

Concerts | Pavilion & River Run Tickets | Sun Valley Recreation Office / 208.622.2135 or www.sunvalley.ticketfly.com (unless otherwise noted) June 28

Collin Raye / P

July 3

The Midtown Men / P

Sun Valley Resort & Sun Valley Opera

July 24-28

Sun Valley Summer Symphony In Focus Series /

July 29

Mavis Staples & The James Hunter Six / RR

Sun Valley Center for the Arts

August 1-18

Sun Valley Summer Symphony Series / P

Sun Valley Summer Symphony

August 8

Emmylou Harris / RR

Sun Valley Center for the Arts

August 17

Lake Street Dive & Gregory Alan Isakov / RR

Sun Valley Center for the Arts

August 20

Foreigner / P

Killebrew-Thompson Memorial Benefit Concert

August 30

Vince Gill and Amy Grant / P

Sinclair Oil / Sun Valley Resort

September 2

Kelli O’Hara & Nathan Gunn / P

Sun Valley Opera

September 5

Lukas Nelson & The Promise of the Real with special guest, The Social Animals / P

RJK Entertainment, LLC

*P = Pavilion / RR = River Run 48

P

Sun Valley Summer Symphony

Ice Shows Sun Valley on Ice | 208.622.2135 | 888.622.2108 | www.sunvalley.ticketfly.com | Sun Valley Outdoor Ice Rink Length of show is approximately 70 minutes | Shows start at 7:30 p.m.

Lodge Terrace Dinner Buffet & Show

Sun Room Terrace (select show; no dinner)

Bleacher (show only)

Adult

$129-$159

Adult

$85-$105

Adult

$45.50-$85

Child

$99-$119

Child

$85-$105

Child

$26-$46

Taxes and fees not included | Tickets are non-refundable | All seats are reserved

49

Sun Valley on Ice | Schedule Olympic medalists, National Champions, World Championship medalists Headliners July 2

Jason Brown | Polina Edmunds

July 16

Maia & Alex Shibutani

July 23

Johnny Weir

July 30

Madison Chock and Evan Bates

August 6

Ryan Bradley

August 13

Ashley Wagner | Adam Rippon

August 27

Gracie Gold

September 3

Meryl Davis & Charlie White

50

Opera House | Movies 208.622.2244 | Located in Sun Valley Village | Full concession stand Two evening show times and one daily matinee

Ticket Prices Adults

$8

Seniors / 60+

$6

Children / 12 & under

$6

51

Events at Sun Valley July 12-15

Sun Valley Writers’ Conference

July 18

Sun Valley Opera Family Concert

July 21-23

Sun Valley Center for the Arts Wine Auction

July 24 - August 18

Sun Valley Summer Symphony

July 2 – Sept 3

Sun Valley on Ice Series

August 20

Killebrew-Thompson Benefit Concert featuring Foreigner

October 19-23

Sun Valley Jazz & Music Festival

52

Community Events June 23-26

Ride Sun Valley Bike Festival

June – August

Ketch’em Alive Tuesday Night Concert Series

July 2-4

Hailey Days of the Old West Celebration

July 8-10

Ketchum Arts Festival

July 22-23

Sun Valley Road Rally

August 12-14

Sun Valley Center for the Arts & Crafts Festival

September 1-5

Wagon Days Festival & Parade

September 8-10

Ernest Hemingway Festival

September 24

Baldy Hill Climb presented by SVSEF

October 14-15

Trailing of the Sheep Festival

53

Shopping | Retail Brass Ranch European fashions, technical skiwear and outerwear for men and women. Unique accessories, gifts, jewelry, cosmetics and shoes.

Sun Valley Village

9am – 8pm

208.622.2021

River Run Plaza

9am – 5pm

208.622.6146

Pete Lane’s Mountain Sports Outdoor clothing for the entire family – hike, bike, water sports, yoga and mountain lifestyle gear.

Sun Valley Village

9am – 8pm

208.622.2276

River Run Plaza

9am – 5pm

208.622.6123

Sun Valley Signatures & Gifts Sun Valley logoed-apparel & collectables, greeting cards, sundries, fine gifts, unique jewelry, and souvenirs.

Sun Valley Village

9am – 8pm

208.622.2206

Sun Valley Inn

7am – 10pm

208.622.2211

Sun Valley Lodge Lobby

7am – 10pm

208.622.2063

54

Shopping | Retail Towne & Park Fine Jewelry Full-service jewelry store featuring large selection of ‘sun’ jewelry & Waterford crystal. Repairs.

Sun Valley Village

10am – 6pm

208.622.2021

Panache Women’s high-end fashions from European & American designers. Variety of cashmere.

Sun Valley Village

10am – 6pm

208.622.3522

The Toy Store Friendly & fun with everything from the ‘classics’ to the ‘newest thing’ in toys. Since 1978.

Sun Valley Village

9am – 9pm

208.622.5966

Bellissimo Unique gifts, jewelry, clothing, and home furnishings.

Sun Valley Village

9am – 8pm

208.721.8522

55

Shopping | Retail Chocolate Foundry Old fashioned candy store with handmade chocolates and sweets. Watch candy-making while you shop!

Sun Valley Village

11am – 9pm

208.622.2147

9am – 8pm

208.622.2196

Ice Skate Shop Skater designer dresses, skates and gifts.

Sun Valley Outdoor Ice Rink Sun Valley Tennis Shop Clothing, gifts, rackets, balls – everything you need to hit the courts. Equipment rental available.

Sun Valley Tennis Shop

8am – 8pm

208.622.2256

Golf Pro Shops Clothing, clubs, gifts, shoes, balls. Equipment rental available.

Sun Valley Clubhouse

8am – 6pm

208.622.2251

Elkhorn Clubhouse

9am – 5pm

208.622.3309

56

Gift Cards Sun Valley Gift Cards | Locations to Purchase Sun Valley Village

Recreation Center and all Sun Valley-owned retail stores

River Run

Ticket counter and retail stores

Sun Valley Clubhouse

Pro Shop

Online

www.sunvalley.com > eStore > gift cards

Sun Valley gift cards may be redeemed at gift shops, retail stores, for recreational activities, Lodge and Inn room charges, restaurants and concerts (sold through Sun Valley Ticketfly).

57

Bank | ATM Locations BANK

Sun Valley

Wells Fargo Bank / 208.622.5664 / 9:30am-3:00pm / Sun Valley Village, across from Konditorei

ATM

Sun Valley

River Run Lodge | Sun Valley Clubhouse | Sun Valley Lodge (business center) | Sun Valley Inn (lobby) | Wells Fargo Bank (outside in Village)

BANKS

Ketchum

DL Evans | Idaho Independent Bank | Mountain West | US Bank | Wells Fargo | Zions Bank | Washington Federal

58

Fun Facts About Sun Valley •

Sun Valley was established as the first destination ski resort in North America in 1936.

•

• Renovated Lodge / The historical Sun Valley Lodge, constructed in 1936, • underwent a major renovation and reopened in June 2015. The Lodge has refurbished guest rooms, public spaces and a new 20,000 sq. ft. Spa and fitness center. •

•

Roundhouse / Roundhouse Restaurant opened in 1939.

•

Recent Buildings / Carol’s Dollar Lodge opened in 2006. The Sun Valley Pavilion and Clubhouse opened in 2008.

•

Skiing / Over 2,000 skiable acres and 3,400 vertical feet; Baldy’s longest ski run is 3 miles long!

Sun / annual average of 250 days Olympians / more than 20 live in community and are closely associated with Sun Valley.

Golf / Three championship golf courses with 45 holes of golf.

•

Wilderness / Sun Valley is surrounded by thousands of acres of wilderness.

•

Year-round destination / Sun Valley was originally created as a destination ski resort – it’s also know for world-class fly-fishing, golfing and mountain biking!

59

Restrooms On Mountain

Lookout Lodge; Roundhouse Restaurant

Base of Mountain

River Run Day Lodge (2nd floor); Pete Lane’s/Brass Ranch River Run building

Sun Valley Village

Konditorei; Sun Valley Lodge; Sun Valley Inn

Golf Course

Sun Valley Clubhouse

60

Real Estate Sun Valley Real Estate & Development | 208.720.1922 | info@whitecloudsresidences.com White Clouds is an exclusive residential neighborhood in Sun Valley, overlooking the White Clouds golf course, and surrounded by open space. Offices located in Sun Valley Clubhouse.

Wally Huffman

208.720.1112

wallyhuffman@sunvalley.com

Mark Thoreson

208.720.1922

mthoreson@sunvalley.com

Jasmin Magana

208.622.2105

jmagana@sunvalley.com

61

Transportation | Public Mountain Rides | 208.788.7433 | www.mountainrides.org Mountain Rides provides daily FREE transportation for guests, visitors and employees from Sun Valley Resort to mountain base areas, Ketchum, Sun Valley, and Elkhorn. Bike racks are provided on buses.

Printed schedules are available on the buses, Sun Valley Lodge and Inn, Sun Valley retail shops and in the Recreation office.

Bus timetables are posted at primary stops along the route.

62

Transportation | Public Mountain Rides | Schedule | To-From mountain areas and Sun Valley Village 208.788.7433 | www.mountainrides.org TO

FROM

TIMES | SCHEDULE (subject to change)

Baldy View Circle

Dollar / Elkhorn Springs | Blue Route

7:34 am - 9:36 pm

:34 after hour

8:04 am – 12:04 pm

:04 after hour

8:50 am – 4:50 pm

:50 after hour

River Run Plaza / Ketchum | Red Route Arrive at Main & 4th (Wells Fargo)

:58 after hour

Transfer to Blue Route @ Wells Fargo

:10 after hour

Arrive at Sun Valley Village

:20 after hour

Warm Springs Base Area | Blue Route

7:00 am – 10:00 pm

Arrive Baldy View Circle

:20 after hour 7:30 am – 11:30 pm

Arrive Sun Valley Village

:00 after hour :30 after hour :50 after hour 63

Transportation | Public Mountain Rides | Schedule | From-To mountain areas and Sun Valley Village 208.788.7433 | www.mountainrides.org FROM

TO

TIMES | SCHEDULE (subject to change)

Baldy View Circle

Dollar / Elkhorn Springs | Blue Route

7:20 am – 10:20 pm

:20 after hour

7:50 am – 11:50 pm

:50 after hour

8:42 am – 4:42 pm

:42 after hour

Sun Valley Village flag pole Sun Valley/Pete Lanes

River Run Plaza via Ketchum | Blue/ Red Route Arrive at Sturtevants

:50 after hour

Transfer to Red Route @ :Wells Fargo

:10 after hour

Arrive at River Run Warm Springs Base Area

:05 after hour 7:42 am – 9:42 pm

Arrive at Warm Springs

:58 after hour 8:12 am – 12:12 pm

Arrive at Warm Springs 64

:42 after hour :12 after hour :28 after hour

Wi-Fi Network / ‘Sun Valley Resort’ – most public areas have free service •

Sun Valley Resort Guest Rooms

•

Lake Cottages / 1152, 1153, 1154, 1155

•

Sun Valley Meeting Rooms & Business Centers

•

Guest Cottages / 152,153, 155

•

Sun Valley Village | Konditorei, Pete Lane’s, Aspen Willow (wedding coordinator office)

•

Tennis Center

•

Sun Valley Clubhouse – Dining Room, Pro Shop, White Clouds Real Estate Office (downstairs)

•

Elkhorn Golf Clubhouse

•

Sun Valley Lodge & Sun Valley Inn

•

Sun Valley Day Lodges | River Run, Dollar, Warm Springs

•

Sun Valley Lodge 1 Apartments / Wasatch 701-723, Cascade 724-746, Sawtooth 747769, Sierra Nevada 770-792, White Clouds 801-814, Bitteroot 815-834

The following areas DO NOT have Wi-Fi: Seattle Ridge, Lookout Day Lodge, Roundhouse, Gun Club, Trail Creek Cabin.

65

Lost & Found Lost & Found Hotline / 208.622.2292 Please leave a detailed message with a description of the item, Guest’s full name and contact information Urgent/Emergency concerns (ONLY) / Security / 208.720.0157 Valuable item/s that may have been stolen, please contact police.

Lost & Found Locations Central / Moritz Building

Downstairs in the Moritz Building, near Sun Valley Inn.

River Run Day Lodge

Found items held at Ticket desk for 24-hours; Unclaimed items taken to Central within a few days.

On-Mountain Lodges/Trails

Found items taken to River Run Lodge; Unclaimed items taken to Central within a few days.

66

Automated External Defibrillators (AED) Locations AED Locations Carol’s Dollar Mountain Lodge

Ski School desk

Clubhouse/Golf Pro Shop

To the right of the restaurant front doors

Elkhorn Golf Clubhouse

Near main front door

Ice Rink

Near southeast entrance

River Run Lodge

Ticket desk

Roundhouse

Near entry

Security Vehicle (on-call)

208.720.0157

Sun Valley Inn

Front desk counter

Sun Valley Lodge

Near front desk counter

Tennis Pro Shop

Office

Trail Creek Cabin

Bar area

67

Phone Numbers Bell Service - Lodge

208.622.2122

Lost & Found Hotline

208.622.2292

Bike Rentals / Repairs / Sales – River Run

208.622.6124

Movies / Opera House

208.622.2244

Bike Rentals / Repairs / Sales – SV Village

208.622.2279

Operator

208.622.4111

Childcare / Playschool

208.622.2288

Outdoor Adventure Center

208.622.2281

Concierge - Lodge

208.622.2097

Recreation Office

208.622.2135

Day/Adventure Camp

208.622.2133

Restaurant Reservations

208.622.2800

EMERGENCY

911

Spa / Salon

208.622.2160

Golf / Elkhorn

208.622.2271

Security / Sun Valley

208.720.0157

Golf / Sun Valley

208.622.2251

Stables

208.622.2391

Gun Club

208.622.2111

Sun Valley on Ice shows

208.622.2135

Hotel Reservations

208.622.2151

Tennis

208.622.2156

Ice Rink - Outdoor

208.622.2194

Wagon Rides

208.622.2135

Lift Tickets

208.622.6136

Mountain Report

208.622.2093