Sun Valley Employee Guidebook | Summer 2019

SUMMER 2019

Employee Guidebook WE ARE COMMITTED TO 100% GUEST SATISFACTION

Emergency Contacts Emergency Situation / Quick Response—Fire, Medical, Police 911 or 9-911 (dialing from house phone) Non-Emergency Situations / Alarms, Theft, Disturbances Sun Valley Resort / Security / 208.720.0157 Lost Children Mountain or base of Mountain / 9am – 4:30pm River Run Ticket Desk / 208.622.6136 Mountain after 4:30pm / Security / 208.720.0157 Sun Valley Village / Security / 208.720.0157

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When calling for help, be ready to provide the following: Your name 4.

Injury or nature of incident Department or location of emergency 5.

Please DO NOT HANG UP Type of emergency 6.

Provide report to supervisor or manager

This guide may not be reprinted or reproduced, in part or whole, without the written permission of Sun Valley Company. Prices, hours, policies are subject to change without notice.

Please check www.sunvalley.com and/or Daily Operations Update (DOU) for latest information.

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Dear Sun Valley Team Member, Welcome to the Sun Valley Resort team. We are honored that you have joined us for the 2019 summer season. At Sun Valley, we are dedicated to 100% guest satisfaction. We strive to create an exceptional resort experience for each one of our guests with personal engagement that is thoughtful, welcoming and true to our heritage.

Best wishes for a fun, exciting and successful summer!

Tim Silva Sun Valley Resort Vice President & General Manager

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Search by Topic EMERGENCIES Guest Satisfaction AED Locations ATM Locations / Banks Biking | Trails / Rentals / Repair / Guided Bowling / Game Room Business Center Catering / Banquets Children’s Birthday Packages Child Care | Playschool / Camps Dining / Restaurants Events / Concerts FAQs / Fun Facts Fitness Center / Pools Fun Pass Gift Cards Golf Gondola Rides Guest Center Gun Club / Shooting 3

5–6 7 8 9 – 15 16 54 17 18 19 – 21 22 – 28 29 – 31 32 33 34 35 36 – 44 45 46 47 – 48

Search by Topic Hiking | Guided / Trails Ice Skating Lake | Paddle Boats / Volleyball Lodging / Hotels Lost & Found Movies / Opera House Outdoor Adventure Center Real Estate Restrooms Room Service Shopping / Retail Spa / Salon Spider Jump Stables / Horseback Riding – Wagon Rides Sun Valley on Ice Tennis Transportation / Public Wi-Fi Telephone Numbers

49 – 50 51 52 53 – 54 55 56 13 – 14, 49 57 58 54 59 – 63 64 – 66 67 68 69 – 70 71 72 – 74 75 Back Inside Cover

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100% Guest Satisfaction

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Talk

Say “hello,” “good morning,” and “good evening” to all Guests, whether you’re sitting at your desk or walking to lunch. Ask questions about their day, if they need any assistance, how you can help.

Eye Contact

Make eye contact with Guests, especially when speaking with them.

Name

Use the Guest’s name if you know them, “Welcome back, Ms. Smith”.…

Let the Guest know your name by introducing yourself and by wearing your name tag.

Smile

Smile! Make the Guest feel welcome and appreciated.

100% Guest Satisfaction Addressing Guest Issues with “L.A.S.T.” Listen

Listen to the Guest without interrupting. Take notes, if necessary.

Apologize

Apologize and offer a sincere show of empathy, such as “I’m sorry that happened” or “I understand how you could feel that way.”

Solve

Solve the Guest’s issue immediately; seek assistance, if needed, to resolve the situation.

Thank

Thank the Guest for bringing the issue to your attention.

Avoid excuses or blame / Provide a solution / Get help from a supervisor, if needed.

Share the information with others who can help to create a long-term solution for the future.

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Automated External Defibrillators (AED) Locations AED Locations

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Aspen Building – employee housing

HR front reception area

Carol’s Dollar Mountain Lodge

Ski School desk

Clubhouse / Golf Pro Shop

To the right of the restaurant front doors

Elkhorn Golf Clubhouse

Near main front door

Ice Rink

Near southeast entrance

River Run Lodge

Ticket desk

The Roundhouse

Near entry

Security Vehicle (on-call)

208.720.0157

Sun Valley Inn

Front desk counter

Sun Valley Lodge

Near front desk counter

Tennis Pro Shop

Office

Trail Creek Cabin

Bar area

ATM Locations | Banks ATM

Sun Valley

River Run Lodge | Sun Valley Club | Sun Valley Lodge (business center) Sun Valley Inn (lobby) | Wells Fargo

Banks

Ketchum

DL Evans | Idaho Independent Bank | Mountain West | US Bank Wells Fargo | Zions Bank | Washington Federal

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Biking | Bike Rental Riding Style

Bicycle Type

1-Day

2-Day

N/A

$129

Includes lift ticket for Bald Mountain

Full Suspension / E-bike

$79

$109

$209

$301

Mountain

Full Suspension / XC

$39

$49

$94

$135

Mountain

Front Suspension

$22

$32

$61

$88

Road

Cervelo R2

$49

$59

$113

$163

Road

E-VLT

$55

$89

$171

$246

Mountain (lift)

Kona / Norco

Mountain

1/2-Day

3-Day

Rental Information / All rentals include helmet and bike lock. Instruction available.

Multiple day discounts available.

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Biking | Bike Rental Riding Style

Bicycle Type

1/2-Day

1-Day

2-Day

3-Day

Bike Path

Tandem

$39

$49

$94

$135

Bike Path

Comfort

$22

$32

$61

$88

Kids

Kids

$14

$19

$36

$52

Extras

Trailer

$15

$20.90

$39.60

$57.20

Extras

Tag-along

$19

$19

$36

$52

Pete Lane’s / River Run / 9am – 5pm / 208.622.6124 | Sun Valley Village / 9am – 8pm / 208.622.2279

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Biking | Repair / Pete Lane’s Services

Price

Details

The Overhaul

$149.95

Includes superior clean, drivetrain lube, wheel true, gear adjust, brake adjust, tire pressure check, headset adjust, cable & housing replacement, bearing replacement (bearings separate).

The Major

$69.95

Includes superior clean, drivetrain lube, wheel true, gear adjust, brake adjust, tire pressure check, headset adjust.

The Minor

$49.95

Includes drivetrain lube, gear adjust, tire pressure check, headset adjust.

Hydraulic Brake Bleed

$34.95

Cost per brake. Includes replacing brake fluid.

Suspension Service

$64.95

Includes cleaning & new suspension oil.

Suspension Overhaul

$149.95

Seal & oil bath change, damper fluid exchange, internal valve clean.

Flat Tire Repair

$9.95

Per tire, plus new tube

Headset Adjust

$9.95

Brake Adjust

$14.95

Per brake

Bike Wash

$24.95

A clean bike is a happy bike

Biking | Repair / Pete Lane’s Services

Price

Details

Derailleur / Gear Adjust

$14.95

Each

Wheel True

$19.95

Per wheel

Tubeless Conversion

$29.95

Not including materials

Hub Adjustment

$9.95

Per hub

Bearing Replacement

$29.95

Each – not including parts

Bike Build

$149.95

Basic Labor Rate

$69.95

Basic Pack & Ship

$199.95

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Biking | Guided / Outdoor Adventure Center at Pete Lane’s Mountain Bike Instruction Type

Time

Rate

Learn to Ride

Per hour

Starting at $75

MTB 101

Two hours

$150 for 1-2 people

Custom Guided Mountain Bike Rides These can be designed based on skill level, fitness and what you want to experience! Call Pete Lane’s for details.

208.622.2281 | outdooradventure@sunvalley.com Guided biking led by Pete Lane’s outdoor adventure specialists All guided and instruction tours receive a 25% discount off bike rentals from Pete Lane’s bike shop.

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Biking | Guided / Outdoor Adventure Center at Pete Lane’s Baldy Downhill Guide Starting at $275 Corral Creek MTB Ride Starting at $175 Wheels & Wine Guided Bike Tours A leisurely one-hour historical bike tour of Sun Valley Resort, followed by a wine tasting. The cost is $70 per person – includes bike, helmet, an appetizer plate, and a pour of both red and white wines.

Tours leave daily from Pete Lane’s at 1pm, 2pm, 3pm. Four people minimum per tour.

Corral Creek/ Trail Creek

A fun and rolling singletrack ride with plenty of variation for riders of all ability levels to enjoy. Light technical areas, mild climbing and descending.

White Clouds

Perfect for the rider looking to hone their climbing and switchback skills. Up to 2 hours.

Baldy Downhill

Moderate – Advanced. Take a lift to the top of Baldy at 9150’ and descend the flow trails to the base of River Run. 14

Biking | Trails Area

Trailhead

Difficulty

Trails

Bald Mountain

River Run Plaza

Moderate – Strenuous

34 miles / system

Sun Valley White Clouds

Lodge & Clubhouse

Easy – Moderate

5 miles / system

Wood River Bike Path

Throughout SV, Ketchum

Easy – Moderate

SV, Ketchum, Hailey, Bellevue

Pete Lane’s River Run | 208.622.6124 Pete Lane’s Outdoor Adventure Center | 208.622.2281 http://trailink.org / Ketchum Ranger Station | Sun Valley Road Guest Center | 208.622.2135 15

Bowling | Game Room 208.622.2191 | Mon – Fri / 3pm – 10pm & Sat – Sun / 11am – 10pm.

Information on children’s parties or private events | 208.622.2135 $40 – $60 per hour, per lane / includes shoes / up to six people per lane The 6-lane bowling alley and game room are located in the lower level of the Sun Valley Lodge.

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Catering | Banquets Catering & Special Events | 208.622.2020 Sun Valley organizes special events and provides catering for a wide range of occasions.

The catering department offers special meeting arrangements, menu planning, audio/visual, wedding coordination, wine selections, entertainment, room gifts, and assistance with group recreational activities.

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Children’s Birthday Packages Guest Center | 208.622.2135 Custom packages can include bowling and/or ice skating with pizza, cupcakes, music and more!

Organized by a personal party planner.

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Child Care | Playschool – Summer Camp Playschool Camp

Available to guests, locals and employees | June 3 – September 6

Hours

9am – 4pm | Early drop-off (8am) and late pick-up (5pm) / additional charge

Ages

18 months – 5 years old

Reservations

Required

Location

Sun Valley Village, behind post office

Activities

ice skating, swimming, tennis, paddle boating, biking, gondola rides, crafts, putt-putt golfing, field games, wagon rides, picnics, bowling, river exploration, nature walks

Babysitting

Day and evening (by reservation) services available – only through Concierge

Playschool | 208.622.2288 | playschool@sunvalley.com Guest Center | 208.622.2135 Concierge | 208.622.2097 19

Child Care | Playschool – Summer Camp Type

18-30 months

2.5 – 5 Years

Half Day | 9am – 1pm

$105

$85

Full Day | 9am – 4pm

$135

$115

Weekly

$620

$525

Lunch

$10

$10

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Child Care | Sun Valley Adventure Camp Hours

Monday – Friday / 9am – 5pm

June 3 – August 30 / closed July 4 – and July 8-12

Age

6 – 10 years old

Local discounts / call: 208.

622.2133

Reservations

Reservations and walk-ins welcome

Location

Sun Valley Village, behind the Brass Ranch

Activities

ice skating, swimming, tennis, paddle boating, biking, horseback riding, gondola rides, crafts, putt-putt golfing, field games, wagon rides, picnics, bowling, hiking, river exploration

Type

Full-Day / 6 – 10 years old

Bike Rental

Lunch

Daily Drop-in Rate

$110

$12

$12

Cancellation Fee

$25

XX

XX

Adventure Camp | 208.622.2133 | svadventurecamp@sunvalley.com Guest Center | 208.622.2135 21

Dining | Sun Valley Lodge Gretchen’s Named after Olympian, Gretchen Fraser, the restaurant features innovative American cuisine in a relaxed atmosphere. Outdoor seating available overlooking the ice rink. Reservations are accepted for dinner.

208.622.2144 | Open Daily | Breakfast / 7am – 11am | Lunch / 11am – 5pm | Dinner / 5pm – 9pm Duchin Lounge Full bar and light fare menu. Outdoor seating overlooking ice rink.

Weekend live entertainment | Check DOU or www.sunvalley.com/things-to-do/events-calendar 208.622.2145 | Open Daily / Sun – Thurs / noon – 11pm | Fri – Sat / noon – midnight (bar menu until 11:30pm)

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Dining | Sun Valley Lodge Poolside Café & Bar Casual dining with light fare, full bar and beverage service. Located between the fitness facility and Spa. 208.622.2823 | Open Daily / 11:30am – 8pm Bowling Alley Café & Bar Fun and family-friendly atmosphere with small bites and snacks.

208.622.2191 | Open Daily | Mon – Fri / 3pm – 9pm | Sat – Sun / 11am – 9pm

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Dining | Sun Valley Village The Ram Fine cuisine featuring Sun Valley classics in a cozy, traditional Alpine setting. Reservations recommended. Outdoor dining on the Inn Terrace overlooking the Duck Pond. Completely remodeled in December 2017.

Live entertainment—check DOU for updates.

208.622.2225 | Reservations / 208.622.2800 | Open Daily / 5:00pm – 9:00pm The Ram Bar Bar Menu served 5pm – 10pm | Live entertainment—check DOU for updates.

Completely remodeled in December 2017.

208.622.2266 | Daily / 4pm – 10pm

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Dining | Sun Valley Village Konditorei Austrian patisserie and restaurant in a bright setting. Serving house-made pastries, a full breakfast and lunch menu, locally roasted organic and fair-trade coffee, smoothies, build-your-own Bloody Mary’s, mimosas, beer, wine and crafted cocktails. Dinner offered on Friday nights from June 29 – August 31.

208.622.2235 | Hours / Mon – Sat / 7am – 6pm | Sunday (brunch) / 7am – 6pm | 3 Star Certified Green Restaurant Village Station Family-friendly, full-service restaurant offering pizza, pasta, and salads. Family take-out menu.

Twelve craft beers and wine on tap.

208.622.2143 | Daily Hours / 11:30am – 10pm | Happy Hour / 3pm – 5pm

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Dining | Sun Valley Village Short Line Deli Take-out deli with freshly prepared cold sandwiches, wraps, and salads. Grab-n-go gourmet dips and spreads, imported and domestic cheeses, salami, specialty crackers, wine, craft beer, liquor, coldpressed juice, kombucha, and an array of sundries and snacks for your healthy and active lifestyle.

208.622.2060 | Daily Hours / 11am – 9pm a la Mode Old-fashioned ice cream parlor featuring extensive menu of delicious ice creams, milkshakes, sundaes, smoothies, popsicles, ice cream sandwiches, specialty sodas and fresh lemonade.

208.622.2243 | Daily Hours / noon – 10pm

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Dining | Mountain Both of these locations are only available via lift, hiking or biking! Lift tickets are available at the River Run ticket desk or Guest Center in the Sun Valley Village.

The Roundhouse Iconic restaurant and bar located mid-mountain on Baldy. Casual lunch atmosphere featuring grill, salads, sandwiches and light entrées. Dining and bar inside with seating on the deck with spectacular views.

208.622.2012 | Daily Hours / food / 11am – 3pm | bar / 11am – 4pm / June 21 – Sept. 8 Lookout Day Lodge Located at top of Baldy. Open for beverage vending machines and restrooms only.

Open Daily / 9am – 4pm River Run Day Lodge Sandwiches, salads, coffee, espresso, smoothies and full bar.

208.622.6145 | Open Daily / 9am – 5pm | June 21 – Sept. 8

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Dining | Other Locations Sun Valley Club Located one mile east of Sun Valley Village on Trail Creek Rd (location of golf pro shop in summer).

A locals’ favorite for lunch, with spectacular views of Trail Creek Golf Course and Bald Mountain. Inside and outside seating on terrace. Large screen televisions and full bar service. Open to public.

208.622.2919 | Daily Hours / 11am – 5pm (lunch / 11am – 3pm bar menu / 11am – 5pm) Elkhorn Grille Located in Elkhorn Village, past Carol’s Dollar Mountain Lodge, with a relaxed dining atmosphere for lunch and drinks. Open to the public.

Monday Burger Night / 5:30pm – 9pm | Thursday Prime Rib Special / 5:30pm – 9pm 208.622.2820 | Daily Hours / 11:30am – 5pm (food)

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Events | Pavilion & River Run June 24

Michael Franti and Spearhead/Ziggy Marley

River Run

June 25

Three Dog Night

Pavilion

June 29

Granger Smith featuring Earl Dibbles, Jr./McKenna Faith

Pavilion

July 2

Killer Queen

Pavilion

July 5 & 7

Ballet Sun Valley

Pavilion

July 17

Will You Still Love Me Tomorrow

Pavilion

July 24

Nathaniel Ratliff and the Night Sweats

River Run

July 29-Aug. 22

Sun Valley Music Festival

Pavilion

Aug. 5

Jackson Browne

River Run

Aug. 17

Concert for Cancer Research – Steve Augeri

Pavilion

Sept. 1

Ryan Bingham with special guest The Social Animals

Pavilion

Tickets | Guest Center | 208.622.2135 or www.sunvalley.ticketfly.com (unless otherwise noted)

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Events | Mountain June 21

Gondola Opens | Lift-Serve Mountain Bike / front side

June 21-23

Outerbike

June 29; July 6,20,27; Aug. 3,10,17,31; Sept. 7

Yoga on the Mountain

July 14, 28; Aug. 11

Lookout Yoga on Bald Mountain

Aug. 24

Discrete Cirque Series Mountain Running Race

Sept. 7

Full Tilt Enduro

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Events | Community

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June – August

Ketch’em Alive Tuesday Night Concert Series

July 1 – 4

Hailey Days of the Old West Celebration

July 12-14

Ketchum Arts Festival

July 18-20

Sun Valley Center for the Arts Wine Auction

July 20 - 23

Sun Valley Writers’ Conference

Aug 9 - 11

Sun Valley Center for the Arts & Crafts Festival

Aug 14 - 17

Killebrew-Thompson Golf Tournament

Aug. 29 – Sept. 1

Rebecca’s Private Idaho Gravel Ride

Aug 30 – Sept. 2

Wagon Days Festival & Parade

FAQ | Sun Valley Facts •

Sun Valley was established as the first destination ski resort in North America in 1936.

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The world’s first chairlift was introduced at Sun Valley Resort in 1936.

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Sun Valley Lodge, constructed in 1936, underwent a major renovation and reopened in June 2015. The Lodge has refurbished guest rooms, public spaces and a new 20,000 sq. ft. Spa and fitness center.

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Sun Valley Inn opened in 1937 as the Challenger Inn. The first phase of the remodel was completed in Dec. 2017. The completion of the remodel will be Jan. 2018.

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The Roundhouse / opened in 1939

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Carol’s Dollar Lodge opened in 2006. The Sun Valley Pavilion and Sun Valley Clubhouse opened in 2008.

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Skiing / Over 2,000 skiable acres on both mountains and 3,400 vertical feet; Baldy’s longest ski run is 3 miles long!

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Sun / annual average of 250 days

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Olympians / more than 20 live in the community and are closely associated with Sun Valley.

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Golf / Three Championship golf courses with 45 holes of golf

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The wilderness surrounding Sun Valley is the largest wilderness area in the lower 48 states.

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Year-round destination / Sun Valley was originally created as a destination ski resort – it’s also known for world-class fly-fishing, golfing, mountain biking, and the year-round outdoor ice rink (attracting world-class athletes for the Sun Valley on Ice shows each year)!

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Fitness Centers | Pools FREE for all Sun Valley Resort Guests 3 heated swimming pools / 2 Jacuzzis / 1 sauna / 2 fitness facilities Adult supervision required for children under 13 years old / No lifeguard on duty Sun Valley Lodge Pool / Jacuzzi / Fitness Facility | 208.622.2139 | Daily Hours / 7am – 10pm Location | Adjacent to Lodge and Spa. Lockers available.

Sun Valley Inn Pool / Fitness Facility | 208.622.2259 | Daily Hours / 7am – 10pm Location | Ask front desk. Lockers available.

Olympic Pool (summer only) Jacuzzi / Sauna / Kids Splash Park | 208.622.2130 | Daily Hours / 8am – 7pm | summer only Location | Across from Inn parking lot, next to tennis courts. No lockers.

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Fun Pass | Summer Guests can enjoy six (6) of the eight (8) activities – at their own pace! $69 per person + tax | Available for purchase at Sun Valley Guest Center and River Run Ticket Office | 208.622.2135 | Valid | June 21 – Sept. 8, 2019

Activities Include: Ice Skating | one session + skate rental Bowling | ½-hour + shoe rental Lake Rentals | 1-hour rental for Sun Valley Lake Gondola Ride | 1 lift ticket up Bald Mountain Spider Jump | one session a la Mode | single scoop of ice cream Putting | one round on the Sawtooth Putting Course Bike Rental | one ½-day bike rental / bike path-cruiser

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Gift Cards Sun Valley Gift Cards | Locations to Purchase Sun Valley Village

Guest Center and all Sun Valley-owned retail stores

River Run Day Lodge

Ticket counter and retail stores

Sun Valley Clubhouse

Pro Shop

Online

www.sunvalley.com > eStore > gift cards

Sun Valley gift cards may be purchased and redeemed at gift shops, retail stores, recreational activities, Lodge or Inn charges, restaurant or concert (sold through Sun Valley Ticketfly).

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Golf Sun Valley Clubhouse Pro Shop 208.622.2251 | Open Daily | dawn to dusk | golf@sunvalley.com Elkhorn Golf Club Pro Shop 208.622.2271 | Pro Shop | Locker Rooms | Club Storage | Club Rental | 25-acre Practice Facility Private Lessons & Clinics | PGA Professionals | Lunch | Bar | Snack Bar

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Golf Sun Valley Clubhouse

Trail Creek Road / 1 mile east of Sun Valley Village

Elkhorn Golf Club

Elkhorn Village / 1 mile south of Sun Valley Village

Trail Creek Golf Course

18-holes / 6,968 yds. / Par 72 / Designed by Trent Jones, Jr.

White Clouds Golf Course

9-holes / 3,600 yds. / Alpine Links-style course / Designed by Donald Knott

Elkhorn Golf Course

18-holes / 7,214 yds. /Par 72 / Designed by both Robert Trent Jones, Jr. & Sr. / Semi-private

Sawtooth Putting Course

18-holes / 52,000 sq. ft. / Putters provided

Virtual Golf / Daily 10am – 6pm

Selection of world-class championship golf courses / Simulator provides swing data / max of 4 golfers at time

Tee Times | Sun Valley Guests

Advance tee times with confirmation or recreation card #

Tee Times | Non-Guest / Public

Reserve 14-days in advance

Season / May – October (weather-dependent) | Reservations / June 7 – Sept. 23 / 7:30 am – 7:30 pm Reservations after Sept 23 / Dawn to Dusk / Call for details

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Golf | Green Fees | Trail Creek Trail Creek Course Green Fees

Peak | June 7 – Sept 23

Value | Opening – June 6 & Sept 24 – EOS

18-holes | Guest

$159

$85

18-holes | Non-Guest / Public

$179

$95

18-holes | Junior / 15 & under

$79

$59

18-holes | Twilight / after 2pm

$110

/

9-holes | Guest

$89

$49

9-holes | Non-Guest / Public

$99

$59

9-holes | Junior / 15 & under

$49

$39

Groups | 16 or more players

$159 (18-holes only)

Carts are mandatory and included in Green Fee Lodging & Golf Packages are available! Call 800.786.8259 38

Golf | Green Fees | White Clouds White Clouds Course Green Fees

Peak | June 7 – Sept 23

Value | Opening – June 6 & Sept 24 – EOS

9-holes

$69

$45

18-holes

$99

NA

Carts are mandatory and included in Green Fee | Lodging & Golf Packages are available!

Call 800.786.8259

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Golf | Green Fees | Elkhorn Elkhorn | Peak Season | June 15 – Sept 2 Green Fees

18 holes

9 holes

Public

$189

$99

Hotel Guest

$169

$99

SVEA

$175

$89

Twilight – after 4pm

$115

N/A

Member / Guest (accompanied)

$115

$65

Member / Guest (unaccompanied)

$189

$119

Family Guest

$89

$55

Junior / 15 & under

$89

$59

Group / 16 + players

$169

N/A

Elkhorn Pro Shop | Elkhorn is a semi-private golf course | Open Daily / 9am – 5pm | 208.622.2271 Collars are required. No cut-offs or denim allowed.

Value season includes carts and access to warm-up range.

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Golf | Green Fees | Elkhorn Elkhorn | Value Season | Opening – June 14 & Sept 3 – End of Season

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Green Fees

18 holes

9 holes

Public

$105

$60

Hotel Guest

$95

$50

SVEA

$95

$50

Sun Valley Pass holder & 3 Guests

$79

N/A

Member / Guest (accompanied)

$80

$50

Member / Guest (unaccompanied)

$105

$65

Family Guest

$70

$45

Junior / 15 & under

$59

$45

Group / 16 + players

$95

N/A

Golf | Sun Valley Passes Medalist Pass

$3,950

Added value with season locker rental, individual daily range use & use of virtual golf simulator during the season. Unrestricted play during golf season. Adult can bring five (5) guests at no charge. Accompanied Junior access (15 & under) during season. Guest access is one-to-one basis, must be accompanied by pass holder. Peak season green fees for playing companions. Maximum of three per round will be discounted to a guest rate of $99.

Honors Pass

$2,950

Unrestricted play during golf season. Pass holder can bring two (2) Adult guests at no charge.

Accompanied Junior guest access (15 & under) during the season. Access is one-to-one basis and must be accompanied by pass holder. Peak season green fees for playing companions. Maximum of three per round will be discounted to a guest rate of $99.

White Hot Combo Pass

$2,200

Unrestricted play during Value (opening to June 23 & Sept 11 to closing day) golf seasons. Pass entitles holder to accompanied Junior guest access (15 & under) during the value season. Access is on a one-to-one basis and must be accompanied by pass holder. Unlimited play during the 2018 season on the White Clouds course. Peak season green fees for Trail Creek course will be discounted to $99 rate.

Individual pass holder receives a 15% discount on store merchandise, free club storage, cart rental and discount on range use.

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Golf | Sun Valley Passes Young Exec Pass

$1,950

Play is restricted, but unlimited during the season for individuals over 29 years old. Play is restricted until noon on the Trail Creek course. Play is unrestricted and unlimited on White Clouds throughout season. Peak season green fees for playing companions; maximum of three per round will be discounted at a guest rate of $99 per player.

White Clouds Pass

$1,450

Unlimited play during the 2018 season on the White Clouds course. Peak season green fees for Trail Creek course will be discounted to $99 rate.

Junior Blaine County Student Pass

$500

Pass entitles the students of Blaine County to play after noon each day. Must be a registered student during the 2017 – 18 school year to be eligible for the 2018 summer season, including graduating seniors. Students must possess a valid driver’s license to rent and/or drive golf carts.

The fee for a non-playing driver is $30 for 18 holes and $15 for 9 holes.

Triple Play Pass

$399

Pass includes two rounds of golf on each of the three courses after 2pm. Only available for purchase before June 15.

Individual pass holder receives a 15% discount on store merchandise, free club storage, cart rental and discount on range use.

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Golf | Instruction / Driving Range / Putting Course Private Instruction / by appointment / clinics available upon request One person

30-minutes

$70

One person

60-minutes

$120

Two people

60-minutes

$150

Sawtooth Practice Green and Driving Range Adults

$8/peak | $5/ value

Children / 12 & under

$4/peak | $3/ value

Small Bucket

$5

Large Bucket

$10

Virtual Golf | open 10:00 am – 3:00 pm $30/person | 1st hour

$20/person | 2nd hour

$10/person | 3rd hour

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Gondola Lift Tickets | Biking & Hiking Biking / Full Day

Hiking, Sightseeing / Single Ride

Adult / 13-64

$45

Adult / 13-64

$29

Youth / 3 – 12 years old

$32

Youth / 3 – 12 years old

$21

Senior / 65 years old +

$32

Senior / 65 years old +

$21

Summer Season Pass | Adult / $399 | Youth (19 & under) / $269 | Blaine County Student / $199

888.490.5950 | Lifts open / 9am – 4pm | June 21 – September 9 | Group Rates Available Children 2 years old & younger = free

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Guest Center 208.622.2135 | Restaurant Reservations / 208.622.2800 Sun Valley Village, across from Pete Lane’s | Daily Hours / 9am – 6pm The Guest Center is a prime source for resort information, activities, and events.

Reserve activities at the resort – bowling, gun club, kids’ programs, etc.

Concert tickets, ice show tickets, season passes, gift cards – the Guest Center sells all of these tickets Reservations – Ice Shows, Restaurants (The Ram, The Roundhouse) Purchase or pick up Sun Valley Fun Passes.

Brochures / Mountain & Trail maps / Area maps / General Information

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Gun Club Early/Late Season | Opening – June 28, 2019 and Sept. 3 - EOS Peak Season – June 29, 2019 – Sept. 2, 2019 Private event shoots (team building, wedding parties, friends, families) available upon request. svgunclub@sunvalley.com | 208.622.2111 | Open Daily / 9 am – 5 pm Professional staff—Sun Valley’s experienced instructors are certified by the National Sporting Clays Association (NSCA).

Variety of Experiences—trap, skeet, five-stand, and sporting clays with something to challenge shooters of every level.

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Gun Club Service

Early – Late

Peak

Trap, Skeet, Sporting Clays or 5 Stand Package / Includes guns, ammo, attendant and targets (25)

$55

$65

Trap, Skeet, Sporting Clays or 5 Stand / Targets only (25)

$23

$33

Private Instructions – 1 Hour – Max 5 per session plus range fees

$60

$65

Single Membership

$175

$175

Family Membership

$250

$250

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Hiking | Guided / Outdoor Adventure Center at Pete Lane’s Proctor Mountain

Moderate – advanced / Enjoy aspen groves, old Basque sheepherder engravings and views of first chairlift in the world | 2-hours / $100 = 1-2 people / $20 each additional person.

Baldy Blast Climb

Advanced – Strenuous / Uphill hiking with an elevation gain of 3,000’. End the hike with lunch at The Roundhouse (not included in price). Catch the gondola down to River Run | 4-hours / $200 = 1-2 people / $20 each additional person.

The Roundhouse

Moderate / Gondola ride to The Roundhouse, then hike to Bald Mountain peak at 9,150’. End the hike with lunch at The Roundhouse (not included in price). Hike back down or take the Christmas lift and/or gondola back to River Run | 2-hours / $100 = 1-2 people / $20 each additional person. Price does not include lift ticket.

Custom Hike

Design your own hike with Sun Valley specialists.

208.622.2281 | outdooradventure@sunvalley.com Guided hiking led by the Pete Lane’s outdoor adventure specialists | Gratuities not included in price.

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Hiking | Trails Area

Trailhead

Difficulty

Trails

Bald Mountain

River Run Plaza

Moderate – Strenuous

34 miles / system

Sun Valley White Clouds

Lodge & Clubhouse

Easy – Moderate

5 miles / system

Proctor Mountain

Hemingway Memorial

Moderate

4-mile loop

Wood River Bike Path

Throughout SV, Ketchum

Easy – Moderate

SV, Ketchum, Hailey, Bellevue

Pete Lane’s River Run | 208.622.6124 Pete Lane’s Outdoor Adventure Center 208.622.2281 http://trailink.org / Ketchum Ranger Station | Sun Valley Road Guest Center | 208.622.2135

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Ice Skating Type

Rates

Adult / 13 + years old

$12

Child / 12 & under

$10

Child / 5 & under (with paying Adult)

Free

Skate Rental / figure & hockey skates available

$6

Outdoor Ice Rink Skate House | 208.622.2194 | skatingcenter@sunvalley.com Daily Hours / 11am – 7pm | Sun Valley Ice Rink, behind the Sun Valley Lodge Full-service pro shop | Skate rentals | Group & Private Lessons Summer Skating School | 208.622.2193

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Lake | Paddle Boating, Volleyball, Kayaking, Fishing 208.622.2135 | Daily Hours / 9am – 5pm / Last boat rental at 4pm / June 15 – Labor Day Sun Valley Lake – a short walk from the Sun Valley Village towards Dollar Mountain, across from Atelier Condos.

Activities at Sun Valley Lake | paddle boating, volleyball, kayaking, fishing

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Lodging 208.622.2151 / 800.786.8259 | www.sunvalley.com Reservations | 8:00am – 9:00pm Sun Valley Resort lodging includes hotel rooms, condominiums, cottages & townhomes.

Guests may check in 24 hours a day Walk-ins (Guests without reservations) are welcome Sun Valley Lodge Location | Sun Valley Village | 1 Sun Valley Rd. (1st right after the Sun Valley Rd/Dollar stoplight) Front Desk | 208.622.2001 Sun Valley Inn Location | Sun Valley Village | 1 Sun Valley Rd. (right after the “Sun Valley Inn” sign) Front Desk | 208.622.2211 Condominiums / Cottages / Townhomes Check-in | Sun Valley Lodge or Sun Valley Inn Sun Valley Resort Group Sales Groups & Conventions | 800.322.3432

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Lodging Amenities | Services Business Centers (Check DOU for current hours) Business centers are conveniently located in the Lodge and Inn and are provided as an exclusive amenity for our lodging Guests. Services include – computer use, printing, faxing, copying and ATM. Additional services are available through Concierge or Front Desk.

Lodge Location | Next to Bell Service desk in Lobby.

Inn Location | Front Desk Concierge Services | 800.622.2097 | Daily / 8am – 10pm Concierge is happy to assist resort guests with any arrangements they may need—including restaurant reservations, transportation, car rentals, concert tickets, babysitting services, spa and salon appointments, floral.

Hotel Dining / Bars Sun Valley Lodge / Gretchen’s, Duchin Lounge, Poolside Café & Bar, Bowling Alley Café Sun Valley Inn / The Ram, The Ram Bar. All hotel restaurants and bars are open to the public.

Pool / Fitness Center Sun Valley Resort has three pools and two fitness centers.

Room Service | 208.622.2202 Sun Valley Lodge | Daily / 7am – 10pm Sun Valley Inn | Daily / breakfast / 7am – 10am | lunch & dinner / 11:30 am – 9pm 54

Lost & Found Lost & Found Locations Central / Laundry Building

Laundry Building located across from the Village on Sun Valley Rd.

River Run Day Lodge

Found items held at Ticket desk for 24-hours; Unclaimed items taken to Central within a few days.

On-Mountain Lodges / Trails

Found items taken to River Run Lodge; Unclaimed items taken to Central within a few days.

Lost & Found Hotline | 208.622.2292 Please leave a detailed message with a description of the item, Guest’s full name and contact information Urgent/Emergency concerns (ONLY) / Security / 208.720.0157 Valuable item/s that may have been stolen, please contact police.

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Movies | Opera House Ticket Prices Adults

$9

Seniors / 60+

$6.75

Children / 12 & under

$6.75

208.622.2244 | Located in Sun Valley Village | Full concession stand Two evening show times and one daily matinee

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Real Estate Wally Huffman

208.720.1112

wallyhuffman@sunvalley.com

Mark Thoreson

208.720.1922

mthoreson@sunvalley.com

Jasmin Wahlgren

208.622.2105

jwahlgren@sunvalley.com

Sun Valley Real Estate & Development | 208.720.1922 | info@whitecloudsresidences.com White Clouds is an exclusive residential neighborhood in Sun Valley, overlooking the White Clouds nine of the Sun Valley golf course, and being surrounded by open space.

Offices located in Sun Valley Clubhouse.

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Restrooms On Mountain

Lookout Lodge; The Roundhouse

Base of Mountain

River Run Day Lodge (2nd floor); Pete Lane’s/Brass Ranch River Run building

Sun Valley Village

Konditorei; Sun Valley Lodge; Sun Valley Inn

Golf Course

Sun Valley Clubhouse

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Shopping | Sun Valley Retail Brass Ranch Current fashions for men and women, including lifestyle, skiwear, and outerwear. Unique accessories, gifts, home décor, jewelry, and shoes.

Sun Valley Village

9:00am – 7:30pm

208.622.2021

River Run Plaza

9:00am – 5:00pm

208.622.6146

Pete Lane’s Mountain Sports Outdoor clothing for the entire family – hike, bike, water sports, yoga and mountain lifestyle gear.

Gifts & Games!

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Sun Valley Village

9:00am – 7:30pm

208.622.2276

River Run Plaza

9:00am – 5:00pm

208.622.6123

Shopping | Sun Valley Retail Sun Valley Signatures & Gifts Sun Valley logoed-apparel, greeting cards, sundries, fine gifts, unique jewelry, and souvenirs.

Sun Valley Village

9:00am – 7:30pm

208.622.2206

Sun Valley Lodge

8:00am – 9:00pm

208.622.2063

Ice Skate Shop Skater designer dresses, skates and gifts.

Sun Valley Outdoor Ice Rink

9:00am – 8:00pm

208.622.2196

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Shopping | Other Retail Towne & Parke Fine Jewelry Full-service jewelry store featuring large selection of ‘sun’ jewelry & Waterford crystal. Repairs.

Sun Valley Village

Open Daily

208.622.2489

Panache Women’s high-end fashions from European & American designers. Variety of cashmere.

Sun Valley Village

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Open Daily

208.622.4228

Shopping | Other Retail Chocolate Foundry Old fashioned candy store with handmade chocolates and sweets. Watch candy making while you shop!

Sun Valley Village

11:00pm – 9:00pm

208.622.2147

The Toy Store Friendly & fun with everything from the ‘classics’ to the ‘newest thing’ in toys. Since 1978.

Sun Valley Village

Open Daily

208.622.5966

Sun Valley Tennis Shop Clothing, gifts, rackets, balls—everything you need to hit the courts. Equipment rental available Sun Valley Tennis Shop

8:00am – 8:00pm / peak

208.622.2256

Sun Valley Tennis Shop

9:00am – 5:00pm / early-late

208.622.2256

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Shopping | Other Retail Golf Pro Shops Clothing, clubs, gifts, shoes, balls. Equipment rental available.

Sun Valley Clubhouse

8:00am – 6:00pm

208.622.2251

Elkhorn Clubhouse

9:00am – 5:00pm

208.622.2271

SQN Sport Offering luxurious women’s active wear made in the USA. Sun Valley Village

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Open Daily

208.726.0499

The Spa at Sun Valley The 20,000 square foot Spa at Sun Valley offers a full range of deluxe services Daily Hours | Spa / 8am – 8pm | Salon / 9am – 6pm | 208.622.2160 Appointments Recommended | Walk-ins Welcome Location | Adjacent to the Sun Valley Lodge Amenities Sauna, steam room, year-round outdoor pool, pool café, fitness facility, yoga studio, private lockers, relaxation lounges, couple’s treatment rooms.

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The Spa at Sun Valley Acupuncture

Highly-skilled practitioners address specific needs

Body Treatments

A full-range of wraps, scrubs, relaxation soaks and rituals.

Facials

25 to 80-minute facials

Massages

25 to 80-minute massages

Nails

Manicures, pedicures, gel color, and sculpted gels

Salon

Cuts, color, shampoo, styling, up-dos, highlights, lash/brow tint, waxing, and makeup

Daily Hours | Spa / 8am – 8pm | Salon / 9am – 6pm | 208.622.2160 Location | Adjacent to the Sun Valley Lodge

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The Spa at Sun Valley Bridal Services

A full range of spa services are available for bridal parties, bachelorette groups, newlyweds.

Experience Packages

Luxurious specialty packages available for individuals, couples, and groups.

Kids / Teens

Kids and teens, ages 8 – 16, are welcome to enjoy the Spa services when accompanied by an adult.

Daily Hours | Spa / 9am – 8pm | Salon / 9am – 6pm | 208.622.2160 Location | Adjacent to the Sun Valley Lodge

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Spider Jump Prices Peak Season / July & August

4-minute session

$11

Peak Season / July & August

5-pack punch card

$49

Non-Peak Season / June & September

4-minute session

$9

Non-Peak Season / June & September

5-pack punch card

$39

Year-Round (on Sun Valley property)

Hourly Rental (birthdays, groups)

$259

Outdoor Adventure Center | 208.622.2281 | outdooradventures@sunvalley.com Open Daily | 11am – 4pm | River Run Plaza at base of Baldy The Spider Jump combines Bungee jumping and trampolines. Guests can jump over 20’ into the air and perform gravity-defying maneuvers—like flips and somersaults. A comfortable harness and multiple Bungee cords are attached to 24’ poles on both sides, allowing Guests to perform gymnastic feats.

Great family fun for participants of all ages. Four people can jump independently at the same time.

Private parties can be arranged before 3:00pm. by advanced reservations.

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Stables | Horseback Riding / Wagon Rides Prices

Rates | Early – Late

Rates | Peak

Trail Ride

1-hour

$55/person

$65/person

Wagon Ride

1-hour

$29/person

$35/person | kids under 6 are free

Private Instruction

1-hour

$75

$85

Group instruction

1-hour

$35

$45

Sun Valley Stables | 208.622.2887 | svstables@sunvalley.com Early-Late / Opening-June 28 and Sept. 3 - EOS | Peak / June 29 - Sept. 2, 2019 Daily Ride Times / 9am / 11am / 1pm / 2:30pm / 4pm Located on Sun Valley Road, between Ketchum and Sun Valley Resort Guided trail rides on Dollar Mountain.

Minimum age is 8 years old and minimum height is 52” The upper weight limit is 250 lb. Sun Valley Sports requires the use of helmets for riders under 18 years old. Provided at the stables.

Children ages 8 – 17 must be accompanied by an adult. Please arrive at stable at least 20 minutes prior to ride. Children 6 & under are free on wagon rides.

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Sun Valley on Ice | Tickets Buffet + Show / Peak Shows

Buffet + Show / Regular Shows

Grandstand (show only)

Adult

$185

Adult

$135

Adult

$49 – $99

Child

$119

Child

$99

Child

$29 – $59

Guest Center | 208.622.2135 | www.sunvalley.ticketfly.com Sun Valley Outdoor Ice Rink | Length of show is approximately 70 minutes | Show at dusk

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Sun Valley on Ice | Schedule Headliners July 4

Alysa Liu / Ryan Bradley

July 20

Madison Hubbell & Zach Donohue

July 27

Jason Brown

August 3

Ashley Wagner

August 10

Nathan Chen

August 24

Jeremy Abbott

August 31

Ashley Cain 7 Timothy LeDuc

Olympic medalists, National Champions, World Championship medalists

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Tennis Center Court Rental

Rates | Early – Late

Rates | Peak

Member / Hotel Guest

Complimentary

$15

Public

$30

$30

Court rental with ball machine

$50

$50

Private Lessons 1-hour

$99 - $165

Tennis Season Membership

Rates| Early – Late

Rates | Peak

Single Adult

$200

$200

Single Junior

$75

$75

Family

$350

$350

Sun Valley Tennis Center| 208.622.2156 | Daily Hours / 8am – 8pm Located across from Sun Valley Inn parking lot |Open to the public | full-service pro shop 15 tennis courts | 2 pickleball courts | ball machine | group & private lessons Tennis camp for adults and children, operating mid-July to mid-August.

Call Sun Valley Tennis Center for details.

Guest Center | 208.622.2135 71

Transportation | Public Mountain Rides | 208.788.7433 | www.mountainrides.org Mountain Rides provides daily FREE transportation for guests, visitors and employees from Sun Valley Resort to mountain base areas, Ketchum, Sun Valley, and Elkhorn.

Bike racks are provided on buses. Printed schedules are available on the buses, Sun Valley Lodge and Inn, Sun Valley retail shops and in the Recreation office. Bus timetables are posted at primary stops along the route.

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Transportation | Public To

From

Times | Schedule (subject to change)

Dollar | Blue Route

7:36am – 10:36pm

:36 after hour

8:06am – 1:06am

:06 after hour

Baldy View Circle Sun Valley Village flag pole Sun Valley / Pete Lanes

:42 & :12 after hour

Arrive Baldy View Circle Warm Springs base area

7:00 am 10:00 pm

Arrive Baldy View Circle

:20 after hour 7:30 am 12:30 am

Arrive Sun Valley Village

:00 after hour

:30 after hour :50 after hour

Mountain Rides | Schedule | To / from mountain areas and Sun Valley Village 208.788.7433 | www.mountainrides.org | FREE |June 22 – September 2, 2019

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Transportation | Public From

To Dollar | Blue Route (and on to Elk Springs)

Baldy View Circle Sun Valley Village flag Pole

Arrive Dollar

Sun Valley / Pete Lanes

Warm Springs Base Area

Times | Schedule (subject to change) 7:20am – 10:20pm

:20 after hour

7:50am – 12:50am

:50 after hour :23 & :53 after hour

Arrive at Sturtevants

:50 after hour 7:42am – 10:42pm

:42 after hour

Arrive at Warm Springs

:58 after hour

Arrive at Warm Springs

:28 after hour

Mountain Rides | Schedule | To / from mountain areas and Sun Valley Village 208.788.7433 | www.mountainrides.org | FREE |June 22 – September 2, 2019

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Wifi •

Network / ‘Sun Valley Resort’ – most public areas have free service

•

Sun Valley Resort Guest Rooms | Sun Valley Meeting Rooms (on request) | Business Centers

•

Sun Valley Lodge | Sun Valley Inn | Sun Valley Spa

•

Sun Valley Day Lodges | River Run, Dollar, Warm Springs, Seattle Ridge, Lookout

•

Restaurants | The Roundhouse, Trail Creek Cabin

•

Sun Valley Lodge 1 Apartments / Wasatch 701-723, Cascade 724-746, Sawtooth 747-769, Sierra Nevada 770-792, White Clouds 801-814, Bitteroot 815-834 Lake Cottages / 1152, 1153, 1154, 1155 Guest Cottages / 152,153, 155

• • •

Sun Valley Village | Konditorei, Pete Lane’s, Aspen Willow (wedding coordinator office), Brass Ranch, Signatures, Guest Center, Opera House, a la Mode, Short Line Deli, Village Station, The Ram, The Ram Bar, Chocolate Foundry

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Tennis Center

• •

Sun Valley Clubhouse – Dining Room, Pro Shop, White Clouds Real Estate Office (downstairs) Elkhorn Golf Clubhouse

•

Sun Valley Gun Club

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Phone Numbers Bell Service – Lodge

208.622.2122

Movies / Opera House

208.622.2244

Bike Rentals / Repairs / Sales – River Run

208.622.6124

Operator

208.622.4111

Childcare / Playschool

208.622.2288

Outdoor Adventure Center

208.622.2281

Concierge – Lodge

208.622.2097

Guest Center

208.622.2135

Adventure Camp

208.622.2133

Reservations | Hotel

208.622.2151

EMERGENCY

911

Reservations | Restaurant

208.622.2800

Golf / Elkhorn

208.622.2271

Spa / Salon

208.622.2160

Golf / Sun Valley

208.622.2251

Security / Sun Valley

208.720.0157

Gun Club

208.622.2111

Stables

208.622.2391

Ice Rink – Outdoor

208.622.2194

Sun Valley on Ice shows

208.622.2135

Lift Tickets

208.622.6136

Tennis

208.622.2156

Lost & Found Hotline

208.622.2292

Wagon Rides

208.622.2135

Movies / Opera House

208.622.2244

Weather Report

800.635.4150

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